Holiday Inn Express Hotel & Suites Richmond-Brandermill by IHG

Breakfast was excellent. Staff friendly.

Super clean. Wonderful staff. Great amenities. Superb spacious Rooms!!!!

Exceptional

Overall stay was excellent!

The staff was nice The room was dated and needs new linen. Very dated accommodations.

The entire stay was accommodating! Very clean & helpful staff!!

Poor

Everything was fantastic

Everything was fantastic

breakfast was poor. Construction made the property very difficult to get out of without having to drive around the lake just to get across the street

The room was really clean and the bed was super comfortable and the staff was great Not much to complain about, my stay was great

Not much to complain about, my stay was great

Exceptional

Exceptional

It was all good

It was all good

This property was clean, comfortable and pleasantly updated. I chose the room with the added seating area. I was very comfortable for the three days I was there. Free parking.

Very clean. The beds were very comfortable and the staff was great. Very good breakfast. Did not know they only makeup your room every 2 days. But if you ask they will do it.

Did not know they only makeup your room every 2 days. But if you ask they will do it.

Very limited food/snacks to purchase. At breakfast there were no eggs or pancakes

Exceptional

Very good

Quiet area, clean hotel, and breakfast is great.

Clean. Friendly helpful staff When leaving the u.s. flag was on the ground. It was raining too.

Clean. Friendly helpful staff When leaving the u.s. flag was on the ground. It was raining too.

The breakfast was very good, parking was easy. We wish the hotel was better marked with IHG on the way in.

It was a good room.

Breakfast was okay nothing to write home about Getting in and out of the location wasn’t great but doable

Disappointing

Breakfast was okay nothing to write home about Getting in and out of the location wasn’t great but doable

Good breakfast, clean and pleasant staff

Na

The fitness center was missing all weights and was dirty

The fitness center was missing all weights and was dirty

Very close to our event and rooms were cleaned. They didn’t have the pull out couch set up and there were no blankets we had to go get them.

Very close to our event and rooms were cleaned. They didn’t have the pull out couch set up and there were no blankets we had to go get them.

The front desk staff was super sweet and kind the room looked amazing and the price was really good . The hotel was in a close location to just about anything you needed !

Hotel was clean, food was good and staff was friendly

The breakfast menu was fresh and well-organized.

Didn’t like the coffee! Staff helpful and friendly.

Exceptional

Pillows

Pillows

Clean and comforting, great bathroom products

The room , staff and breakfast

Clean, nice staff, great breakfast, nice room

Clean, nice staff, great breakfast, nice room

dirty room, loud hallway area that i called into that other patrons were being loud at 2am with no help. also the room was hot with no AC.

dirty room, loud hallway area that i called into that other patrons were being loud at 2am with no help. also the room was hot with no AC.

Recommend

Recommend

Wasn't expecting anything special. Just there for a few nights... Room was fine, but water was barely warm enough to shower in the morning. I've seen this in 4 star hotels, so I'm not going to be too critical, but it sure is annoying. Giving credit to the front desk gentlemen for being extremely nice and helpful!

Wasn't expecting anything special. Just there for a few nights... Room was fine, but water was barely warm enough to shower in the morning. I've seen this in 4 star hotels, so I'm not going to be too critical, but it sure is annoying. Giving credit to the front desk gentlemen for being extremely nice and helpful!

1st room toilet would've fully flush...sink got stopped up when doing morning routine had to switch rooms...

1st room toilet would've fully flush...sink got stopped up when doing morning routine had to switch rooms...

Location Wifi was very slow and room was not clean when I arrived (had to wipe down the bedside table as it had smears of something on it), also drains of both the shower and sink were stopped up.

No Television. We were told by night staff that we would receive a discount because the TV was hooked up properly and we could not get any stations on it. The morning staff said she would give no discount for not having a TV

About normal. No gym, no pool. A little untidy.

Easy check in

It was ok. The toaster had someone's bread in it and they didn't come get it.

It was clean, staff was excellent and the breakfast was good

It was clean, staff was excellent and the breakfast was good

Our main issue was that our rooms (yes, we were moved to a second room after the first one was found to be dirty) were not cleaned well, if at all. In our first room, there was dust/dirt in small areas, so the room hadn't been thoroughly cleaned. However, the biggest issue in the first room was that there were food crumbs in the bed, which had been made. The main issue in the second room (besides food crumbs on the floor) was ants. There were only a couple ants in the bath tub when we first went into our new room, but the next morning, there was a swarm of them all over the coffee table. We didn't have open food lying around, so I'm not sure what attracted them. Again, I'd also like to mention how helpful and friendly the front desk staff were. They did what they could to try and make our stay better, and after still having issues with our second room, we received a refund. I'll boil it down to one pro and one con for this hotel: Pro: Front desk staff were very friendly, competent, and helpful. Con: The rooms were not very clean, and I imagine this will continue to hurt the customer score for this hotel in the future if this area is not improved. Thank you for taking time to read my feedback!

Our main issue was that our rooms (yes, we were moved to a second room after the first one was found to be dirty) were not cleaned well, if at all. In our first room, there was dust/dirt in small areas, so the room hadn't been thoroughly cleaned. However, the biggest issue in the first room was that there were food crumbs in the bed, which had been made. The main issue in the second room (besides food crumbs on the floor) was ants. There were only a couple ants in the bath tub when we first went into our new room, but the next morning, there was a swarm of them all over the coffee table. We didn't have open food lying around, so I'm not sure what attracted them. Again, I'd also like to mention how helpful and friendly the front desk staff were. They did what they could to try and make our stay better, and after still having issues with our second room, we received a refund. I'll boil it down to one pro and one con for this hotel: Pro: Front desk staff were very friendly, competent, and helpful. Con: The rooms were not very clean, and I imagine this will continue to hurt the customer score for this hotel in the future if this area is not improved. Thank you for taking time to read my feedback!

When I got in my room the bed wasn’t made and food on counter! It appeared it wasn’t cleaned

Location No staff at the breakfast, no creamer, no syrups, no butter. No staff at the front desk either.

Clean and orderly with updated rooms. The breakfast was excellent. Na

See above. Also, there were two steps down from parking area to front lobby doors. One of the steps was the wrong height and I almost tripped coming down. They are not up to code. Then my sister-in-law tripped going up. This is the Midlothian Virginia express.

The staff was great, the room clean and extra towels, toilet paper were easy to get. The breakfast was good. However, Expedia listing said a room with 2 queen beds could sleep 2 adults and 3 teenagers; there is not a single pull-out couch/chair in the room. Also, listing said there would be rollaway/extra beds available, but the hotel did not have any. And finally, the listing came up in hotels with a pool, but after checking in, finding out there is NO pool, a further look at the listing said "acess to a nearby pool." Extremely misleading.

The staff was great, the room clean and extra towels, toilet paper were easy to get. The breakfast was good. However, Expedia listing said a room with 2 queen beds could sleep 2 adults and 3 teenagers; there is not a single pull-out couch/chair in the room. Also, listing said there would be rollaway/extra beds available, but the hotel did not have any. And finally, the listing came up in hotels with a pool, but after checking in, finding out there is NO pool, a further look at the listing said "acess to a nearby pool." Extremely misleading.

Breakfast was not very good

Breakfast was not very good

I was only here for 2 nights, but front office staff was barely visible and uninterested. But the worst part was my toilet broke and I had no hot water. The toilet broke the night before (Christmas night!) I had an early flight so no way I was going to move rooms or have someone come into my room. Then I woke up at 6am to shower and had no hot water. I told the clerk when I was checking out and she had nothing to say about it. There aren't many choices in this area to stay, but I'd never chose this one again.

I was only here for 2 nights, but front office staff was barely visible and uninterested. But the worst part was my toilet broke and I had no hot water. The toilet broke the night before (Christmas night!) I had an early flight so no way I was going to move rooms or have someone come into my room. Then I woke up at 6am to shower and had no hot water. I told the clerk when I was checking out and she had nothing to say about it. There aren't many choices in this area to stay, but I'd never chose this one again.

The TV was terrible. Couldn’t figure out the remote or the channels.

Charged me an extra day. Each day staff said they would fix it but didn't. Asked for extra blankets, fix shower, never did

Charged me an extra day. Each day staff said they would fix it but didn't. Asked for extra blankets, fix shower, never did

The hotel is not in a bad place. It’s not to far from plenty of dining options. Check in was quick and easy. The gentleman checking us in was nice. The next morning I could not find any hotel staff. My room key was not working and I was looking for ice. I walked around, up and down the halls. It was like ghost town. I left my key on the front desk with a sticky note letting them know my key was not working. No one reached out to help me. I returned to the hotel around midnight, to find out my 2nd key was not working either. I walked to the front and a lady was there talking on her cell phone. I explained my key did not work and she didn’t say anything to me. She continued her conversation on the phone, took my key, did something on the computer and handed me back my key card. Still carrying on with her conversation. I’m in my room drinking water. I dropped the top of the bottle and it rolled under the bed. I kneel down to get it and was disgusted by all the dirt and trash that was under the bed. There was a whole plate under my bed. How crazy. Time to check out I expressed my concerns and was told the manager would give me a call and she was sorry about the experience I had. It hasn’t been 24 hours, but I have not received any calls as of yet.

The hotel is not in a bad place. It’s not to far from plenty of dining options. Check in was quick and easy. The gentleman checking us in was nice. The next morning I could not find any hotel staff. My room key was not working and I was looking for ice. I walked around, up and down the halls. It was like ghost town. I left my key on the front desk with a sticky note letting them know my key was not working. No one reached out to help me. I returned to the hotel around midnight, to find out my 2nd key was not working either. I walked to the front and a lady was there talking on her cell phone. I explained my key did not work and she didn’t say anything to me. She continued her conversation on the phone, took my key, did something on the computer and handed me back my key card. Still carrying on with her conversation. I’m in my room drinking water. I dropped the top of the bottle and it rolled under the bed. I kneel down to get it and was disgusted by all the dirt and trash that was under the bed. There was a whole plate under my bed. How crazy. Time to check out I expressed my concerns and was told the manager would give me a call and she was sorry about the experience I had. It hasn’t been 24 hours, but I have not received any calls as of yet.

It was fine but tattered. The Staff was friendly.

It was fine but tattered. The Staff was friendly.

Clean and modern. Bed was comfortable and excellent breakfast. NA

Room was clean. Did not eat breakfast. Parking was good and safe.

Room was clean. Did not eat breakfast. Parking was good and safe.

Room was clean and beds extremely comfortable. Liked that there was body wash and shampoo/conditioner provided in shower. Check in was terrible. Staff was rude and clearly just wanting to get off their shift. Overall, would recommend.

Room was clean and beds extremely comfortable. Liked that there was body wash and shampoo/conditioner provided in shower. Check in was terrible. Staff was rude and clearly just wanting to get off their shift. Overall, would recommend.

The total room charge from Holiday Inn Express was much higher than the total charges reflected in my Expedia total charges invoice. Please look into this and correct. The difference was greater than $100.

The total room charge from Holiday Inn Express was much higher than the total charges reflected in my Expedia total charges invoice. Please look into this and correct. The difference was greater than $100.

Nothing Never stayed in a hotel with no heat The room temp never got above 60. Slept wearing sweat pants and a hoodie over my head. Woke up 2am suffering mild hypothermia. No one there seem to care. All this for $230

The bathroom was dirty, the floor was dirty! No hair dryer in the room. Hardly anything left at breakfast.

The bathroom was dirty, the floor was dirty! No hair dryer in the room. Hardly anything left at breakfast.

The quality of the breakfast was our only complaint. Typical Holiday Inn but worse. Runny eggs, inedible biscuits so hard they could not be cut or broken for the gravy. But they did have two Greek yogurts left.

TV was not functioning and neither was the landline. However, everything ese was very good!

TV was not functioning and neither was the landline. However, everything ese was very good!

All the above plus the breakfast was great.

All the above plus the breakfast was great.

Room was dirty. Bathroom did not close properly. Plumbing was not good. Mold in the bathroom.

Room was dirty. Bathroom did not close properly. Plumbing was not good. Mold in the bathroom.

Great front staff. Room was nice and was clean. Sorry we didn’t have hot showers or much breakfast … I think that was due to the fact that the hotel was so full.

Great front staff. Room was nice and was clean. Sorry we didn’t have hot showers or much breakfast … I think that was due to the fact that the hotel was so full.

Toilet in room ran constantly.Told front desk.Nothing was done about it.Didn't even offer another room.

Toilet in room ran constantly.Told front desk.Nothing was done about it.Didn't even offer another room.

Spacious room

Spacious room

The room was very clean and the staff were friendly.

The room was very clean and the staff were friendly.

This hotel was absolutely everything I expected and needed and more. Definitely will return. Beautiful scenery around the hotel as well and very safe..

This hotel was absolutely everything I expected and needed and more. Definitely will return. Beautiful scenery around the hotel as well and very safe..

I entered the hotel parking lot and parked at the very top because there wasn’t any other available space to do so. When I checked in, I was greeted but clearly was looking around for something. There were no carts to assist me with any of my luggage in the access to the front door was blocked off by a median, which made my rolling duffel bags nearly impossible to get down the stairs into the entryway of the hotel.. I chose this property because I have a disabled child who needs extra attention and accommodations. The property does not state that the Sister property is the facility that holds the pool. It just says access to nearby indoor pool. This was an essential need for my family. And I even stated in my accommodation request that I be near an elevator that I have access to the pool for easy transportation to and from due to my disabled child, and that there would be noise, restrictions that I requested to be available for us. When I had arrived, one of my very first questions was is the pool working properly. And the gentleman told me yes I after that stated OK good because that would be a big fiasco for my son. There was another front desk associate right there who did not say anything so I just assumed that everything was clear and in the go.We were not able to use the pool that evening and I did not try to go hunt for it because I was there visiting family and we were trick-or-treating with my two children. The next day when I went downstairs tpool food thank you tha

I entered the hotel parking lot and parked at the very top because there wasn’t any other available space to do so. When I checked in, I was greeted but clearly was looking around for something. There were no carts to assist me with any of my luggage in the access to the front door was blocked off by a median, which made my rolling duffel bags nearly impossible to get down the stairs into the entryway of the hotel.. I chose this property because I have a disabled child who needs extra attention and accommodations. The property does not state that the Sister property is the facility that holds the pool. It just says access to nearby indoor pool. This was an essential need for my family. And I even stated in my accommodation request that I be near an elevator that I have access to the pool for easy transportation to and from due to my disabled child, and that there would be noise, restrictions that I requested to be available for us. When I had arrived, one of my very first questions was is the pool working properly. And the gentleman told me yes I after that stated OK good because that would be a big fiasco for my son. There was another front desk associate right there who did not say anything so I just assumed that everything was clear and in the go.We were not able to use the pool that evening and I did not try to go hunt for it because I was there visiting family and we were trick-or-treating with my two children. The next day when I went downstairs tpool food thank you tha

Hotel was clean although we saw piles of trash bags in the hall in the evening waiting to be picked up. Overall, satisfactory. The bed was hard to climb onto due to my short legs.

Hotel was clean although we saw piles of trash bags in the hall in the evening waiting to be picked up. Overall, satisfactory. The bed was hard to climb onto due to my short legs.

Walls are too thin. Can hear everything in the hallway and in parking lots.

Walls are too thin. Can hear everything in the hallway and in parking lots.

Nice clean hotel in quiet area. Front desk is friendly. Breakfast is good.

Nice clean hotel in quiet area. Front desk is friendly. Breakfast is good.

Plenty of parking space. Breakfast traditionally good

Plenty of parking space. Breakfast traditionally good

No cleaning service. Key card for doors broken, looked like it was in a constant state of repair… painters tape holding panels up. Elevator broken.

No cleaning service. Key card for doors broken, looked like it was in a constant state of repair… painters tape holding panels up. Elevator broken.

The property appeared to be under construction, but it was still very well maintained, spotless and impressively clean. I would definitely choose to stay here again if I return to Virginia. I also arrived earlier than my check-in time, and the staff kindly had my room ready in advance, which was incredibly helpful as I was attending a wedding with my husband and children. It was truly appreciated. Thank you!

The property appeared to be under construction, but it was still very well maintained, spotless and impressively clean. I would definitely choose to stay here again if I return to Virginia. I also arrived earlier than my check-in time, and the staff kindly had my room ready in advance, which was incredibly helpful as I was attending a wedding with my husband and children. It was truly appreciated. Thank you!

Excellent breakfast. Great location. Friendly staff. Plenty of parking. Room was comfortable and included everything you need for a great stay.

Excellent breakfast. Great location. Friendly staff. Plenty of parking. Room was comfortable and included everything you need for a great stay.

The breakfast each morning was good, fresh and hot.

The breakfast each morning was good, fresh and hot.

I was disappointed with the bed linens.. they were wrinkled almost like they werent cleaned. The pillow cases were very wrinkled. I dont mind staying in a 2 star hotel but a few special touches could make it better. The best thing about this property was the person checked us in on May 3rd at 3:00. She was great!

I was disappointed with the bed linens.. they were wrinkled almost like they werent cleaned. The pillow cases were very wrinkled. I dont mind staying in a 2 star hotel but a few special touches could make it better. The best thing about this property was the person checked us in on May 3rd at 3:00. She was great!

Good professional and friendly staff. Very clean and well maintained.

Good professional and friendly staff. Very clean and well maintained.

Great place

Great place

We were there for a soccer tournament and checked in late Friday and left Sunday. Breakfast was decent nothing fancy. Service was good. Location was great and convenient to fields.

We were there for a soccer tournament and checked in late Friday and left Sunday. Breakfast was decent nothing fancy. Service was good. Location was great and convenient to fields.

Neutral-breakfast ok but eggs were pretty dry and same offerings each day Negative-parking lights flickered entire stay of three nights creating strobe like effect in rooms at night

Neutral-breakfast ok but eggs were pretty dry and same offerings each day Negative-parking lights flickered entire stay of three nights creating strobe like effect in rooms at night

This hotel is dingy and dirty. Housekeeping, in particular, was poor. Our bathroom floor was filthy, as were most of the common areas. Bath area was dirty. Water pressure was low. Walls Olin bathroom were rusty. No one was at the front desk when we tried to check out.

This hotel is dingy and dirty. Housekeeping, in particular, was poor. Our bathroom floor was filthy, as were most of the common areas. Bath area was dirty. Water pressure was low. Walls Olin bathroom were rusty. No one was at the front desk when we tried to check out.

Hotel is in disarray. Many door knobs were broken off on closets and maintenance rooms. The closest working ice machine to the breakfast area was on the 3rd floor. Hotel employees didn’t seem to care.

Hotel is in disarray. Many door knobs were broken off on closets and maintenance rooms. The closest working ice machine to the breakfast area was on the 3rd floor. Hotel employees didn’t seem to care.

Everything was good but the water drained very slow while showering. Seemed like drainage issues.

Everything was good but the water drained very slow while showering. Seemed like drainage issues.

I booked a king size room got here got a double the young lady at desk had to go see if room was available get in room can't watch TV 3rd shift reception like what you want me to do about it this is unacceptable I paid my money for no TV access

I booked a king size room got here got a double the young lady at desk had to go see if room was available get in room can't watch TV 3rd shift reception like what you want me to do about it this is unacceptable I paid my money for no TV access

perfect location

perfect location

Cleanliness, breakfast

Cleanliness, breakfast

Nice hotel but no hot water ... and wasnt fixed by checkout

Nice hotel but no hot water ... and wasnt fixed by checkout

Awesome

Awesome

Manuel was awesome during our check in. He is very professional and helpful to my wife.

Manuel was awesome during our check in. He is very professional and helpful to my wife.

The convenient access and location for the wedding weekend I attended. It will be really nice when all the construction is complete.

The convenient access and location for the wedding weekend I attended. It will be really nice when all the construction is complete.

We like to stay here when we come to Midlothian to visit our children. Very convienent , plenty of dining options and shopping.

We like to stay here when we come to Midlothian to visit our children. Very convienent , plenty of dining options and shopping.

Great place very quiet and best black out curtains ive ever seen. Well be back

Great place very quiet and best black out curtains ive ever seen. Well be back

They NEVER cleaned the room. One day they just emptied the trash cans. Once day they just made the beds. One day they took used towels and made beds. They NEVER ever cleaned the bathroom floor or toilet which were dirty when I arrived. The elevator broke the day I check out. I was never notified. When I called down for assistance with my bags they never answered the phone.

They NEVER cleaned the room. One day they just emptied the trash cans. Once day they just made the beds. One day they took used towels and made beds. They NEVER ever cleaned the bathroom floor or toilet which were dirty when I arrived. The elevator broke the day I check out. I was never notified. When I called down for assistance with my bags they never answered the phone.

Clean and comfortable rooms! Tasty breakfast with a nice variety. Renovations were in progress but they were quick and didn’t interfere with the guest. Will stay again!

Clean and comfortable rooms! Tasty breakfast with a nice variety. Renovations were in progress but they were quick and didn’t interfere with the guest. Will stay again!

The hotel is being renovated and looks great. Very clean.

The hotel is being renovated and looks great. Very clean.

My experience was good, but the room was not well vacuumed.

My experience was good, but the room was not well vacuumed.

The staff was VERY nice and helpful. The upgraded light switches with the automatic nightlights weren’t ideal. Very this window glass and you can hear every car that drives by.

The staff was VERY nice and helpful. The upgraded light switches with the automatic nightlights weren’t ideal. Very this window glass and you can hear every car that drives by.

We were there for a family funeral so we chose the hotel because of convenience and proximity to where we needed to be. The staff ( both checkin and with breakfast buffet) was extremely nice snd friendly, but there was so much renovation taking place

We were there for a family funeral so we chose the hotel because of convenience and proximity to where we needed to be. The staff ( both checkin and with breakfast buffet) was extremely nice snd friendly, but there was so much renovation taking place

This hotel is under renovation and should not be open until the work has been completed. Heating and cooling were not functional for the first two days of my three day visit. There was a lot of construction noise during the weekdays. And the doors on the rooms didn’t keep much hallway noise out of the room. The remote controls of the TV were not functional and had to be replaced twice. Good location although not easy to find.

This hotel is under renovation and should not be open until the work has been completed. Heating and cooling were not functional for the first two days of my three day visit. There was a lot of construction noise during the weekdays. And the doors on the rooms didn’t keep much hallway noise out of the room. The remote controls of the TV were not functional and had to be replaced twice. Good location although not easy to find.

The only good thing was the breakfast. The hotel was undergoing extensive renovations, including the lobby, rooms, etc. Only had one flat pillow per person in the room. Asked for more, but was told there were none. Only one elevator for four floor hotel. Bad experience. Should have been informed ahead of time about the extensive renovations on-going. It would have given us the option to choose another hotel in the area.

The only good thing was the breakfast. The hotel was undergoing extensive renovations, including the lobby, rooms, etc. Only had one flat pillow per person in the room. Asked for more, but was told there were none. Only one elevator for four floor hotel. Bad experience. Should have been informed ahead of time about the extensive renovations on-going. It would have given us the option to choose another hotel in the area.

Good service

Good service

Employees are very nice

Employees are very nice

The hotel is under construction. All seems well, but wish I knew before booking.

The hotel is under construction. All seems well, but wish I knew before booking.

We knew going in that this property was undergoing renovations but we were also told that our particular room (404) had already undergone renovation and was ready for occupancy. Here’s list of just a few of the things that were wrong: Bathroom door sticks and has to be forced open or closed, the tub was not only chipped it was dirty, paint chips were in the entry way and floor of the bathroom, the GFI was always tripped and would not reset, toilet seat loose (I tried to tighten and could not) there was paint all only the drop in ceiling and to be totally frank, the property was below IHG standards and I really can’t believe you could charge $204 for the night.

We knew going in that this property was undergoing renovations but we were also told that our particular room (404) had already undergone renovation and was ready for occupancy. Here’s list of just a few of the things that were wrong: Bathroom door sticks and has to be forced open or closed, the tub was not only chipped it was dirty, paint chips were in the entry way and floor of the bathroom, the GFI was always tripped and would not reset, toilet seat loose (I tried to tighten and could not) there was paint all only the drop in ceiling and to be totally frank, the property was below IHG standards and I really can’t believe you could charge $204 for the night.

Place was under construction, so take that in consideration

Place was under construction, so take that in consideration

It was being renovated. Parking was very limited. A sign saying to park anywhere would’ve been helpful.

It was being renovated. Parking was very limited. A sign saying to park anywhere would’ve been helpful.

They gave my room away. Admitted they purposefully overbooked the hotel. Was told I’d get 10,000 points as a “we are sorry”. I didn’t get the room or the points.

They gave my room away. Admitted they purposefully overbooked the hotel. Was told I’d get 10,000 points as a “we are sorry”. I didn’t get the room or the points.

It was a nice stay

It was a nice stay

making a miserable experience. They overbooked the hotel rooms so they had no parking 2x days. The director told us to park in the disability parking which we refused since morally you should never park there unless you were disabled and needed it. Plus it would be a violation and you could get a ticket for $500 if caught. The TV did not have all the channels and most of the channels had blurry pictures. The room had only a sheer curtain only so a street light was shining into your room all night. You got dressed in the dark, no privacy. The refrigerator made a droning loud noise randomly so you constantly wake up. Nobody came by to clean room or make bed the second day. We did not blame the front staff but the management for having a shortage of staff and not improving the situation. This place is is not hospitable or enjoyable.

making a miserable experience. They overbooked the hotel rooms so they had no parking 2x days. The director told us to park in the disability parking which we refused since morally you should never park there unless you were disabled and needed it. Plus it would be a violation and you could get a ticket for $500 if caught. The TV did not have all the channels and most of the channels had blurry pictures. The room had only a sheer curtain only so a street light was shining into your room all night. You got dressed in the dark, no privacy. The refrigerator made a droning loud noise randomly so you constantly wake up. Nobody came by to clean room or make bed the second day. We did not blame the front staff but the management for having a shortage of staff and not improving the situation. This place is is not hospitable or enjoyable.

Great location that just happened to be under renovation during my stay. Very friendly staff and c the newly updated rooms are beautiful. Parking is extremely limited due to the construction trailers taking up slot off spaces. Overall, it was s great stay. I would stay here again!

Great location that just happened to be under renovation during my stay. Very friendly staff and c the newly updated rooms are beautiful. Parking is extremely limited due to the construction trailers taking up slot off spaces. Overall, it was s great stay. I would stay here again!

This hotel is going thorough renovations so some things were not available.

This hotel is going thorough renovations so some things were not available.

Hotel is going through renovations.

Hotel is going through renovations.

I booked this stay through a third party site. This hotel is going through MAJOR renovations and that is not disclosed on the site or in the pricing. To pay full price for that type of renovation, expecting to have access to things you in fact do not, loud construction all day (early morning until evening hours), and the rooms are very much out dated and dirty and stained.

I booked this stay through a third party site. This hotel is going through MAJOR renovations and that is not disclosed on the site or in the pricing. To pay full price for that type of renovation, expecting to have access to things you in fact do not, loud construction all day (early morning until evening hours), and the rooms are very much out dated and dirty and stained.

Did not know about the construction. Not sure what the situation was, but had to wait to get to my room due to a police investigation. Property didn’t smell clean.

Did not know about the construction. Not sure what the situation was, but had to wait to get to my room due to a police investigation. Property didn’t smell clean.

The lady who checked us in was SO sweet!

The lady who checked us in was SO sweet!

The hotel was stuffy and old. My bathtub looked like a crime scene. It was not on the website, but the hotel was undergoing massive construction for renovations. I would not have chosen this hotel if I had known ahead of time how much construction noise I would be subjected to. Extremely loud during day time hours, woke me up at 8 am every day.

The hotel was stuffy and old. My bathtub looked like a crime scene. It was not on the website, but the hotel was undergoing massive construction for renovations. I would not have chosen this hotel if I had known ahead of time how much construction noise I would be subjected to. Extremely loud during day time hours, woke me up at 8 am every day.

Nice room

Nice room

No breakfast was served

No breakfast was served

The staff were so friendly and even gave me an upgrade. My room was spacious and comfortable. It truly exceeded my expectations.

The staff were so friendly and even gave me an upgrade. My room was spacious and comfortable. It truly exceeded my expectations.

Nice hotel, you could hear some traffic on the highway late at night. Hard to get to, no entry from the highway. The breakfast buffet was great!

Nice hotel, you could hear some traffic on the highway late at night. Hard to get to, no entry from the highway. The breakfast buffet was great!

Great location, clean with friendly staff.

Great location, clean with friendly staff.

The room was just okay. We got there Friday evening and they only have one luggage cart so wee had to make several trip to the car. The young man working the desk did help carry our luggage to the room. The bathroom door was falling apart. The door was held together at the bottom with screws and parts of the door was falling on the floor. The tv lost power or the cable signal every time the refrigerator cut on. The breakfast was good and the staff were very nice.

The room was just okay. We got there Friday evening and they only have one luggage cart so wee had to make several trip to the car. The young man working the desk did help carry our luggage to the room. The bathroom door was falling apart. The door was held together at the bottom with screws and parts of the door was falling on the floor. The tv lost power or the cable signal every time the refrigerator cut on. The breakfast was good and the staff were very nice.

Hotel is currently under renovation so it wasn’t in the greatest shape. Staff was really nice.

Hotel is currently under renovation so it wasn’t in the greatest shape. Staff was really nice.

Bed was very soft, shower floor was cracked. Room was clean and nice but outdated.

Bed was very soft, shower floor was cracked. Room was clean and nice but outdated.

Due to the construction/repairs occurring at the hotel, there was dust & debris in the stairwell, on the stairs & rails & on the carpet of the 1sr floor of the building. Also, the elevator call buttons did not light up on the 3rd floor & there was a note on the elevator door frame instructing you to go down the stairs to the 2nd floor in order to get the elevator ( not good for 2 persons who have disabilities). Lastly, we left our room in the am after staying at the hotel the 1st night, the maid saw us leave as she was outside the room in the hallway. When we returned to the hotel for our 2nd night, the bed was unmade & dirty used towels in the bathroom were still on the floor.

Due to the construction/repairs occurring at the hotel, there was dust & debris in the stairwell, on the stairs & rails & on the carpet of the 1sr floor of the building. Also, the elevator call buttons did not light up on the 3rd floor & there was a note on the elevator door frame instructing you to go down the stairs to the 2nd floor in order to get the elevator ( not good for 2 persons who have disabilities). Lastly, we left our room in the am after staying at the hotel the 1st night, the maid saw us leave as she was outside the room in the hallway. When we returned to the hotel for our 2nd night, the bed was unmade & dirty used towels in the bathroom were still on the floor.

The hotel was good otherwise and this didn’t effect our stay but didn’t know when I made our reservation only when we checked in.

The hotel was good otherwise and this didn’t effect our stay but didn’t know when I made our reservation only when we checked in.

This hotel is undergoing renovations, so there's lots of things going on, such as noise, elevator not working properly, etc.

This hotel is undergoing renovations, so there's lots of things going on, such as noise, elevator not working properly, etc.

Staff is wonderful, breakfast excellent, but the rooms are antiquated and in need of a significant upgrade. The bathroom had a cracked toilet, wallpaper coming off the wall, a rusty drain cover sitting on the side of the tub, and a mildewy shower curtain. On my last of 4 days there, I saw a pile of notices to the guest on the front desk outlining upcoming work on the property.

Staff is wonderful, breakfast excellent, but the rooms are antiquated and in need of a significant upgrade. The bathroom had a cracked toilet, wallpaper coming off the wall, a rusty drain cover sitting on the side of the tub, and a mildewy shower curtain. On my last of 4 days there, I saw a pile of notices to the guest on the front desk outlining upcoming work on the property.

Room smelled of mildew and wasn’t very clean in the nooks and cranny’s of the bathroom. Bed was way too soft, like the mattress was really old.

Room smelled of mildew and wasn’t very clean in the nooks and cranny’s of the bathroom. Bed was way too soft, like the mattress was really old.

Elevator didn’t work, phone didn’t work, coffee ☕️ maker doesn’t work

People above my room , I was in 310 were up all night jumping , fighting , bowling , no clue but is was loud !!! I called front seat at 1am to complain, she said she would call them , this went on till almost 3 am , not happy

The staff was incredibly accommodating and helpful, especially the General Manager.

Room had a musty smell. Breakfast was unremarkable.

The hotel has a pleasing appearance; however, the management staff is highly unprofessional. The MOD during my stay was rude and abrasive. Prior to my arrival, the Mgr. On Duty phoned me to ask my arrival ETA, but actually HUNG UP as I was replying to her and attempting to get addl. info. My room's "blackout drapes," which were denoted as amenities online, WOULD NOT CLOSE (*I have photos & video), and the light negatively impacted my ability to get to/stay asleep. At checkout, I was told the hotel's GM would "be at work on Monday," so I left my contact info. w/the same MOD & desk staff, w/a request that the hotel's GM contact me ASAP. After 3 days (a TUES.), I had not been contacted by the GM, so I emailed her my concerns/complaint about my room, guest experience & the unprofessional MOD; I received an automated email reply in which the GM noted, "I am on vacation and will be out of the ofc through Monday" (actually the day before?!). 2 days later, I contacted IHG Hotel's Corporate HQ to formalize my complaint and request the name/contact info. of the hotel GM's immediate supervisor (not given). I was redirected to the original GM, who sent me a 2nd email: "...Please allow me the opportunity to review your reservation and stay, and then get back to you in detail." One week (7 days) later, I STILL have yet to have that GM "get back to me," or provide me w/any of the info. that I requested.

House keeping took out trash but didn’t refill the tissue or bring more towels , or even make the bed. Elevator broke so I had to come down two flights with all my luggage , very upset with that . Elevator was slow.

The breakfast was very nice.

Great property, but a bit hard to get to.

I loved all the trees surrounding the property. Beautiful, peaceful and safe.

The property was safe and the staff was very nice

Fast check in, clean room

Musty smell in the room

Breakfast was good and staff was pleasant.

The staff were excellent very kind wonderful breakfast also!!

Bathtub did not drain well. Standing in 4 inches of water.

Clean and comfortable room. Will definitely stay again.

Great staff. Attentive, professional, kind. I like how the grounds are completely surrounded by trees and bushes. Made it feel tucked away. Easy to forget the large highway we were next to.

Clean, easy access to sports plex

Room didn’t stay cool. Smell of mildew in all areas of the building. Old needs updating.

No working tv in the bedroom, notified day 1 of a three day stay and they couldn’t get an hdmi cable to fix it. Also breakfast service doesn’t start until 7.

The staff went above and beyond to assist my family with a mistake I made in my reservation. They were friendly, helpful and efficient - truly appreciated the assistance they provided during our stay! The manager spoke personally to me and knew me by name - personalized and helpful assistance!!

It was in a nice area. The smell in the room was musty and stale. The bed was uncomfortable. I felt really dirty when I left. The hotel is old, moldy, and musty. Not a great night.

The staff was friendly and helpful. The property was clean and the room satisfactory. The sheets felt slightly damp which was strange but probably a one off as everything else was great. The individual choices such as coffee brands and toiletries were first rate and they didn’t skimp. We enjoyed the complimentary breakfast and stay.

Clean accommodations and friendly staff Coffee at breakfast was not good

Always great service at this hotel .

Comfortable and clean. Perfect for a quick business trip

It works

The room was very humid and smelled strongly of mildew. Had to run the ac nonstop to reduce humidity

Close to a lot of stores and restaurants.

I was nervous at first because the lobby wreaked of cigarette smoke. However it was very clean and the room was huge! The bed was alright. Comfy enough. The air conditioner wasn’t strong enough for the size of the room. I didn’t sleep well because I was hot.

The staff is great!!!

Easy highway access. Close to our venue/wedding.

Far exceeded any expectations I had for a Holiday Inn. Breakfast spread was large. Beds were comfy. They use dove soap products!! (It’s the little things). It was perfect for our little family for the night.

Clean and comfortable! Great location!

Very convenient location for our trip. Lots of options for food and shopping. Staff were extremely friendly and accommodating. Easy parking, super clean, and free breakfast is always a plus.

Room was clean, hotel was updated since our last stay 10 years ago; breakfast was great-eating area very clean, well stocked and wonderful breakfast attendant really worked hard to keep it that way. Staff was very friendly and helpful. We would enjoy staying there again.

Great staff and easy check in. Good location. Room needed some repairs but it was the location and price that met expectation.

Very nice area!!

Spacious rooms, clean, everyone was friendly

Cozy breakfast kitchen

The only thing I didn't like about the property is that it is a little hard to find in the dark, since they don't have direct access to the highway.

Nice place. Staff were all very friendly and helpful. Room was nice and clean. Some cosmetic repairs were needed. Breakfast was one of the best I’ve ever had. Overall very nice place to stay.