W Miami

Great

Good service.

Location The multiple unnecessary charges on my credit card. Rude manager who is unwilling to help with reservation. Will not stay there again

On the day of check‑in, I filed a report with a representati She provided an incident number, but I no longer have it. I’m asking if you can please look into it, as the issue involved a prejudiced remark made by one of your employees. The incident occurred at the hotel located at 485 Brickell, Miami, FL 33231. Since there was no ice machine available, we called the front desk to request ice. When it was delivered, I said “Thank you, we’ll probably ask for more in an hour.” The employee responded by saying “SPANISH.” This was shocking and completely inappropriate. We were attending a function and fashion show for Swim Week, and there were many guests present from all backgrounds. I cannot understand how a hotel employee would say something like that to a guest.?? I would appreciate your assistance in locating the incident report and addressing this matter.

This was my second time staying at the W Miami! Love the hotel, staff and location in Brickell! Conveniently located close to all my favorite restaurants, Cipriani and Capital Grille!

The location was convenient for our stay and close for the cruise ship. We were very unlucky as after booking in December and two weeks before our stay in end of April - the hotel that’s costs $500 a night notified they will be doing construction… we didn’t get a chance to enjoy the outdoor pool or patio and it was noisy and we were on the 5th floor. The TULUM bar was ok- the staff was amazing - but $42 for a small salad with 4 shrimp… just extremely overpriced. I have stayed at W hotels before in other states… this was my least favorite… I don’t think I would return here personally. But rooms were spacious, clean, the light in the bathroom was terrible for doing make up tho… sometime very confusing to me why designers don’t include basic understanding of what is expected of such a pricey hotel.

The property was very clean and welcoming

Kind staff and great location

The room was not properly prepared—no clothes hangers and a toilet with extremely low water pressure that clogged easily. These are basic issues you wouldn’t expect at this price point. The biggest disappointment was discovering the pool was closed for renovations, which was never disclosed at booking. In Miami, that’s a major amenity. Had I known, I would have booked elsewhere without hesitation. Service made things worse. We checked in at 7 PM for a one-night stay and asked about late checkout. We were told to call in the morning. When we called at 9:50 AM, we were told it was “too late” despite an 11 AM checkout. I felt completely disregarded which is something that contradicts past experiences I’ve had with this brand. No manager was available to help. Overall, this felt disorganized, poorly managed, and far below expectations. What should have been a great ending to our trip ended up being the most frustrating part. This felt like amateur-level operations with poor communication, lack of basic room readiness, and inflexible, unhelpful service. For a brand that markets itself as upscale and experience driven, this stay missed the mark completely.

I will never spend my hard earned money and stay here again ! Easter weekend I stayed at the W (they are not cheap ) and unfortunately my room at first glance seemed a bit dated but I tried to remain positive until noticing , peeled wall paper , a BROKEN lamp , peeling lampshade , stained shower floor and chipped furniture ! The broken lamp was placed facing the mirror intentionally in hopes I’d overlook it I guess, how could housekeeping miss this the room is detailed with lot of mirrors. I’m beyond disappointed and dissatisfied, after notifying the manager all I was offered were a minuscule amount of “bonvoy” points , clearly I wasn’t taken seriously . Also if you book here do not use a debit card you will get a surcharge up to $100 immediately swiped from your bank account along with anything you charge to the room . I inquired about this and was met with annoyance from the front desk staff member that I didn’t deserve (her manager explained to me in a bettter tone but that shouldn’t had even escalated to that) . The W brickell does not meet Marriott or my standard at all , I will never book here again ever. My experience here left a terrible impression on me and ruined my stay completely. Every night there made me feel as if I wasted my money just by looking around at my damaged room . I regret my stay so much and I’m m saddened . I sent an email weeks ago with no response, I guess my voice dosent matter either .

This is a 3 stare hotel at 5 star prices. The hotel shares its amenities with other residential buildings and its a construction zone - it is a complete S*** show.

It was amazing

Restaurant closes at 630.

Everything was great!

Everything was great!

room was horrible walls were wrapped with cheap materials deparating from piece to piece and balcony was very dirty

room was horrible walls were wrapped with cheap materials deparating from piece to piece and balcony was very dirty

Staff was VERY friendly and welcoming, hotel and room was clean and comfortable. I have nothing bad to say about our stay at the W.

Staff was VERY friendly and welcoming, hotel and room was clean and comfortable. I have nothing bad to say about our stay at the W.

Bueno

Bueno

Dust layer, not very clean, very noisy.

Dust layer, not very clean, very noisy.

Passable

Overpriced for an old dump. The lobby is as gracious as a Motel 6, the bathroom floor tiles are coming up, wash towels weren’t replaced and you have to turn off every light fixture and lamp separately. This place is very old and tired.

Overpriced for an old dump. The lobby is as gracious as a Motel 6, the bathroom floor tiles are coming up, wash towels weren’t replaced and you have to turn off every light fixture and lamp separately. This place is very old and tired.

Clean room, friendly staff, rooftop Halloween party was wonderful.

Clean room, friendly staff, rooftop Halloween party was wonderful.

Disappointing

The room felt neglected. The view was not good as we could see another rooms bed from the balcony and it was awkward even trying to sit there. The bathtub did not work. The bar closed at 5pm. The pool was closed for maintenance. The lobby is smal and unwelcoming. The towels in the room were ripped. It was very loud. The room was dated and had broken tiles and peeling wallpaper. Not what I expected for the price point and a W hotel.

The room felt neglected. The view was not good as we could see another rooms bed from the balcony and it was awkward even trying to sit there. The bathtub did not work. The bar closed at 5pm. The pool was closed for maintenance. The lobby is smal and unwelcoming. The towels in the room were ripped. It was very loud. The room was dated and had broken tiles and peeling wallpaper. Not what I expected for the price point and a W hotel.

Hotel needs urgent renovation…. Right know it’s a 2 star hotel.

Hotel needs urgent renovation…. Right know it’s a 2 star hotel.

Very good

Very good

Very nice clean room.

Very nice clean room.

Clean room and friendly staff!

We enjoyed our stay here, the service was great and the room was clean.

It was amazing

It was amazing

Clean Room

Clean Room

Excellent location.

Excellent location.

Exceptional

One of the best hotels in miami

One of the best hotels in miami

They Suck, I tried cancelling a little over 48 hours because I was unable to travel due to bad weather conditions and they stole my money and did not offer any sort of compensation or credit.

They Suck, I tried cancelling a little over 48 hours because I was unable to travel due to bad weather conditions and they stole my money and did not offer any sort of compensation or credit.

Good stay

Good stay

Pool closed all week

I like the room and the view and the spa is very nice but the bed not very comfortable too soft

I like the room and the view and the spa is very nice but the bed not very comfortable too soft

Passable

Poor staff, not clean, pet hair was all over the room, there was no greetings during check in, valet took 20 minutes to bring out the car, not what I was expecting

Poor staff, not clean, pet hair was all over the room, there was no greetings during check in, valet took 20 minutes to bring out the car, not what I was expecting

This is not a 5 stars Hotel! Poor stay.

This is not a 5 stars Hotel! Poor stay.

See

See

I would not recommend for someone looking for a normal W experience to stay here.

I would not recommend for someone looking for a normal W experience to stay here.

Exceptional

The carpet is not in good conditions, it it’s ripped and some areas and the wallpaper is the same… it looks like it need a renovation.

The carpet is not in good conditions, it it’s ripped and some areas and the wallpaper is the same… it looks like it need a renovation.

Room was big enough for family of 5. Breakfast was only for 2 guests. Rest were paid.

Location Breakfast options

Exceptional

Our room had an amazing view and the comfort of the bed was exceptional.

Our room had an amazing view and the comfort of the bed was exceptional.

Not quite

Not quite

Superb

Loved it

Loved it

Little to no in room dining service. There’s no parking on property unless you using valets. The staff was great.

Little to no in room dining service. There’s no parking on property unless you using valets. The staff was great.

Good location , nice pool

Good location , nice pool

Great location to see all the parts of Miami we came to see!

Great location to see all the parts of Miami we came to see!

Terrible. Impossible to park. 40 minute wait. Parking not part of hotel. No late check out. Supposedly upgraded but gave me an accessible room so the shower was too small. Meant to sit it it! Awful.

Terrible. Impossible to park. 40 minute wait. Parking not part of hotel. No late check out. Supposedly upgraded but gave me an accessible room so the shower was too small. Meant to sit it it! Awful.

Ample room size, big pool & gym Underwhelming foyer. No room service or food options after 21:00 on a weeknight in a $400pn hotel - is a no no.

Ample room size, big pool & gym Underwhelming foyer. No room service or food options after 21:00 on a weeknight in a $400pn hotel - is a no no.

Room dirty, and we got a suite. Spent a lot of money for a dirty room. Construction detail and quality was pretty bad. Wallpaper going off, glass full of spots, etc.

Room dirty, and we got a suite. Spent a lot of money for a dirty room. Construction detail and quality was pretty bad. Wallpaper going off, glass full of spots, etc.

Dirty

Dirty

Full of young people. Service very average. Rooms just OK. To be a 5 stars is missing that extra care for the service and the detail.

Full of young people. Service very average. Rooms just OK. To be a 5 stars is missing that extra care for the service and the detail.

Lovely place

Lovely place

Property is designated 5 star, however it is tired and is not up to the W standards. Poor quality linens, tired decor, slow elevators, issues with door locks, limited outlets for connecting electronics etc. Big spacious room, but more 2/3 star level and certainly no worth 5 star rating or price. Was extremely disappointed.

Property is designated 5 star, however it is tired and is not up to the W standards. Poor quality linens, tired decor, slow elevators, issues with door locks, limited outlets for connecting electronics etc. Big spacious room, but more 2/3 star level and certainly no worth 5 star rating or price. Was extremely disappointed.

I will not be returning

I will not be returning

Bad

Size of the room. The reception. It's a 1 star Hotel reception. Really terrible!

Size of the room. The reception. It's a 1 star Hotel reception. Really terrible!

The staff was the selling point! Gabriela and another woman with brown hair and glasses who i’m so sorry I forgot her name were amazing! Their communication was above and beyond and put me in a positive mood checking into the place. Absolutely would book with this company again and don’t see myself going elsewhere. The rooms were very clean and everything looked how the photos do!

The staff was the selling point! Gabriela and another woman with brown hair and glasses who i’m so sorry I forgot her name were amazing! Their communication was above and beyond and put me in a positive mood checking into the place. Absolutely would book with this company again and don’t see myself going elsewhere. The rooms were very clean and everything looked how the photos do!

Great place to stay would stay again, highly recommend

Great place to stay would stay again, highly recommend

Bad

Exceptional

I had light out in the room, called Conceirge and no one came to replace. Then when I went to take a shower later the water was barely coming out of shower head. When calling again, they wanted to send sale people who never showed up and I was ready to go to sleep. Front desk manager did nothing to compensate my stay. Terrible experience and customer service. I should get at least a percentage back on my stay. Not acceptable.

I had light out in the room, called Conceirge and no one came to replace. Then when I went to take a shower later the water was barely coming out of shower head. When calling again, they wanted to send sale people who never showed up and I was ready to go to sleep. Front desk manager did nothing to compensate my stay. Terrible experience and customer service. I should get at least a percentage back on my stay. Not acceptable.

Very poor

Well maintained hotel in a great central location. Friendly and helpful staff. The corner Junior suite was very spacious and comfortable with a great bathroom. Do not touch the Minibar; $ 36 for a Pepsi and a bottle of water. Big disappointment the food at the 15th floor restaurant.

Well maintained hotel in a great central location. Friendly and helpful staff. The corner Junior suite was very spacious and comfortable with a great bathroom. Do not touch the Minibar; $ 36 for a Pepsi and a bottle of water. Big disappointment the food at the 15th floor restaurant.

Paid extra for breakfast for two. Them we ask about breakfast they tell us "you have a $20 credit to spend at coffer bar". Coffee was terrible and pastries were stale. Why sell "breakfast for two" when its just a credit? Deceitful

Paid extra for breakfast for two. Them we ask about breakfast they tell us "you have a $20 credit to spend at coffer bar". Coffee was terrible and pastries were stale. Why sell "breakfast for two" when its just a credit? Deceitful

close to working any place

close to working any place

We stayed here two years ago and we found it to be a good location and a good quality hotel. Since that time the hotel has deteriorated well below what I'd consider acceptable for a W hotel unless their standards have dropped considerably. 1) bathroom and shower had many broker parts 2) no longer provides slippers 3) you have to request the use of robes, as they're no longer provided as a standard, 4) no place to have bedside charging 5) the little alarm clock didn't work and was glued down to the nightstand and invisible at night. Overall run down and not desirable. We will not stay there again.

We stayed here two years ago and we found it to be a good location and a good quality hotel. Since that time the hotel has deteriorated well below what I'd consider acceptable for a W hotel unless their standards have dropped considerably. 1) bathroom and shower had many broker parts 2) no longer provides slippers 3) you have to request the use of robes, as they're no longer provided as a standard, 4) no place to have bedside charging 5) the little alarm clock didn't work and was glued down to the nightstand and invisible at night. Overall run down and not desirable. We will not stay there again.

Vet disappointed with what was meant to be a five star hotel. It’s actually just a W branded residence tacked onto another residence. Zero slippers or robe to be found in the room and when I called the “Anything Any Time” room service they still couldn’t provide slippers. Half the room was cold marble floor so this was pretty uncomfortable. On the third call I tried reception who were much more helpful (thank you Alejandra) - they finally managed to find the last pair of slippers in the place. Overall the “hotel” is very dated and nothing like the Ws that I’ve stayed at in other countries.

Awesome stay

Awesome stay

All Nothing

Very disappointed as we were looking for a restful stay and every day we were there the fire alarm went off and we had to walk down 14 flights of stairs.

Very disappointed as we were looking for a restful stay and every day we were there the fire alarm went off and we had to walk down 14 flights of stairs.

This hotel is not suitable at all for business travelers who need calm, private spaces for business meetings. There were no lounge areas suitable for meetings, no bar or coffee bar open in the evening ; plastic cups in the coffee bar (yuk); spa access via a service staircase and a parking lot (simply weird and a bit spooky). Definitely not what would be expected from a 5*.

Restaurant closes at 6pm Room service stops at 3pm. Rooms pretty run down.

Restaurant closes at 6pm Room service stops at 3pm. Rooms pretty run down.

I loved the hotel! The views are amazing! The staff is super friendly. The hotel side is better than the residence side. We stayed at both while we were there. The residence staff is not very helpful. However, the hotel staff was amazing.

I loved the hotel! The views are amazing! The staff is super friendly. The hotel side is better than the residence side. We stayed at both while we were there. The residence staff is not very helpful. However, the hotel staff was amazing.

Nothing The room was super dirty and after I required a change of room (which they did and even apologised about it), the new room was exactly the same, so we had to leave. Even the staff took photos of how dirty the room was. The curtains were torn as if a cat would have scratched them and the rest of the room was full of dust and grease (my son even fell twice because the floor was greasy), the windows and mirrors were splashed… a really disgusting and not worthy of $300+/night hotel tbh.

No coffee until 7 and she was rude about it You can’t call to get your car from valet you have to go down and wait

No coffee until 7 and she was rude about it You can’t call to get your car from valet you have to go down and wait

Great location and nice decor

Great location and nice decor

Pleasant

The best hotel very good and very clean

The best hotel very good and very clean

Pool is open until 6pm. The HOA controls the pool and not the hotel. The pool is basically a place to relax but not a party place. The restaurant is below average and most of the staff was amazing! The lobby is extremely small and it reminded me of a cheap hotel. For what you pay at this hotel you can have much better alternatives if a 5 star experience is what you are looking for!

Pool is open until 6pm. The HOA controls the pool and not the hotel. The pool is basically a place to relax but not a party place. The restaurant is below average and most of the staff was amazing! The lobby is extremely small and it reminded me of a cheap hotel. For what you pay at this hotel you can have much better alternatives if a 5 star experience is what you are looking for!

Nothing W Reception didn’t accept reservation made under Booking.Com. I had to book a new stay and was charged twice. Manager wasn’t helpful either and was agitated at Booking.com which isn’t the customers fault.

Outdated hotel… staff were amazing and welcoming!

Outdated hotel… staff were amazing and welcoming!

Great.

Great.

Not having a restaurant open for dinner was not convenient. Coffee area had very limited stuff for a hotel of this size.

Not having a restaurant open for dinner was not convenient. Coffee area had very limited stuff for a hotel of this size.

The W hotel was absolutely stunning. The rooms were extremely spacious and clean. I was greeted with respect instantly by the amazing staff. Upon my arrival, they even upgraded my basic room and gave me a balcony view. I have stayed at multiple hotels in Miami and none of them compare to the W hotel. I will be a regular and will recommend this hotel to anybody! Pricy - but worth every penny.

The W hotel was absolutely stunning. The rooms were extremely spacious and clean. I was greeted with respect instantly by the amazing staff. Upon my arrival, they even upgraded my basic room and gave me a balcony view. I have stayed at multiple hotels in Miami and none of them compare to the W hotel. I will be a regular and will recommend this hotel to anybody! Pricy - but worth every penny.

Just a little bit

Just a little bit

All excellent No dinner available in the Restaurant

Terrible customer service

Terrible customer service

N/A

Never before have I experienced something like this at any other W Hotel. The cancellation of my reservation without prior notice or contact is an absolute lack of consideration towards your guests, especially after a long journey. Moreover, the way I was treated by your staff only worsened the situation. When trying to resolve the problem, I was attended by Nasha (or Nashua). When I showed her the Marriott Bonvoy page through which I had checked in, she claimed I was showing her a random page, suggesting she did not know what page it was. When I insisted and demonstrated that it was indeed the correct page, she changed her story, saying it was not the same page I initially showed her. Did she think I was lying to her? To top it off, when we arrived at the reception, she was not even at her post. To make matters worse, I was not notified about the cancellation of my reservation. The reservation was already paid for two nights, yet it was canceled for no apparent reason. Since the reservation was made through a third party, I was not refunded the full amount, which is unacceptable. Additionally, I was forced to pay again on the same day to stay at the hotel.

Never before have I experienced something like this at any other W Hotel. The cancellation of my reservation without prior notice or contact is an absolute lack of consideration towards your guests, especially after a long journey. Moreover, the way I was treated by your staff only worsened the situation. When trying to resolve the problem, I was attended by Nasha (or Nashua). When I showed her the Marriott Bonvoy page through which I had checked in, she claimed I was showing her a random page, suggesting she did not know what page it was. When I insisted and demonstrated that it was indeed the correct page, she changed her story, saying it was not the same page I initially showed her. Did she think I was lying to her? To top it off, when we arrived at the reception, she was not even at her post. To make matters worse, I was not notified about the cancellation of my reservation. The reservation was already paid for two nights, yet it was canceled for no apparent reason. Since the reservation was made through a third party, I was not refunded the full amount, which is unacceptable. Additionally, I was forced to pay again on the same day to stay at the hotel.

This W Hotel is so rundown, the room is dirty, the carpet is ripped and in a very poor condition. The decor looks dizzy. Parking is not available as advertised on their website. No amenities provided as a 5 star hotel should be. As an elite Marriott Bonvoy member. This is not what I expected.

This W Hotel is so rundown, the room is dirty, the carpet is ripped and in a very poor condition. The decor looks dizzy. Parking is not available as advertised on their website. No amenities provided as a 5 star hotel should be. As an elite Marriott Bonvoy member. This is not what I expected.

The W Hotel has changed over the years. Parking has been outsourced, and you are charged every time you take out your car, plus an overnight fee of 50$. The water pressure in the rooms are really low, and makes it hard to take a comfortable shower. The W also no longer offers room service. The staff is nice and does a great job, but this hotel no longer operates like a 5 star hotel should charging a premium price.

The W Hotel has changed over the years. Parking has been outsourced, and you are charged every time you take out your car, plus an overnight fee of 50$. The water pressure in the rooms are really low, and makes it hard to take a comfortable shower. The W also no longer offers room service. The staff is nice and does a great job, but this hotel no longer operates like a 5 star hotel should charging a premium price.

Besides the weird looks n stares from the staff as if I didn’t help there it’s a nice place

Besides the weird looks n stares from the staff as if I didn’t help there it’s a nice place

Good facilities and great spa

Good facilities and great spa

Restaurant was terrible. From service to food to drinks. Went in at 9AM on a Saturday morning and the bar wasn't open. Are you kidding me? Saturday in Miami.

Restaurant was terrible. From service to food to drinks. Went in at 9AM on a Saturday morning and the bar wasn't open. Are you kidding me? Saturday in Miami.

The state of the rooms. They have wallpaper falling apart from the wall. Shower hardware falling apart not working properly. Carpets in horrible state as well.

Nice stay there was leaks

Nice stay there was leaks

Never again

Never again

Awesome!

Awesome!

The staff was very friendly when we checked in .. the hotels location has plenty of food/shopping options

The staff was very friendly when we checked in .. the hotels location has plenty of food/shopping options

Nice location and property, but the rooms are a little bit too noisy. Outside noise was heard clearly through the night. Also, the doors from the nearby guest rooms would make a loud noise heard inside our room every time they were closed.

Nice location and property, but the rooms are a little bit too noisy. Outside noise was heard clearly through the night. Also, the doors from the nearby guest rooms would make a loud noise heard inside our room every time they were closed.

Hotel was clean, brunch ended at 3:30 when we were told it was open till 4:30 I was not happy about that no room service for food or service at the pool

Hotel was clean, brunch ended at 3:30 when we were told it was open till 4:30 I was not happy about that no room service for food or service at the pool

Top

Top

staff was great

staff was great

Sound of the streets

es un lugar sin servicios muy sucio y descuidado pésima experiencia para ser un hotel con el nombre de W la ropa de cama vieja y no se percibe limpieza

es un lugar sin servicios muy sucio y descuidado pésima experiencia para ser un hotel con el nombre de W la ropa de cama vieja y no se percibe limpieza

No es muy común en mi hacer review, pero creo que este lugar lo merita! La atención fue SÚPER, buena ubicación , súper limpio y acogedor! Y muy muy buena atención

No es muy común en mi hacer review, pero creo que este lugar lo merita! La atención fue SÚPER, buena ubicación , súper limpio y acogedor! Y muy muy buena atención

We had an amazing stay. First time at W hotel and right from the welcome we knew it would be MARVELOUS. Edmond gave great advice for the top restaurants and truly made us feel appreciated! He upgraded us to the best ever suite with our status, the views were stunning and we were so happy with the service, the room and the rooftop pool was so much bigger than expected. We will definitely stay again!! Also, location is great in Brickell. Cipriani and Socialista right downstairs, we don’t have to go far !

We had an amazing stay. First time at W hotel and right from the welcome we knew it would be MARVELOUS. Edmond gave great advice for the top restaurants and truly made us feel appreciated! He upgraded us to the best ever suite with our status, the views were stunning and we were so happy with the service, the room and the rooftop pool was so much bigger than expected. We will definitely stay again!! Also, location is great in Brickell. Cipriani and Socialista right downstairs, we don’t have to go far !

the attentiveness of a front desk person. sadly the hotel didn't have a good spa center - there was no massage option. Another thing was I forgot my jacket in the room and by the time I came back - that same day of a check out they told me they couldn't find it. that's pretty sad. also they wouldn't let the uber eats person upstairs and never had staff available so you'd have to get down to grab food. and the restaurant wasn't working to get room service.

Myself and 3 other guests all commented there was zero hot water so yea the shower was fun today.

Myself and 3 other guests all commented there was zero hot water so yea the shower was fun today.

The price was higher than booking dot com presents The price was higher than booking dot com presents

Edmond at the Front Desk was magnificent

Edmond at the Front Desk was magnificent

Nice location

Nice location

Great service

Great service

Bathroom was very beat up. Scuff marks everywhere. Lamps shades were broken. Paint around bathroom window incomplete. Felt like the room had been abused and partied in.

Bathroom was very beat up. Scuff marks everywhere. Lamps shades were broken. Paint around bathroom window incomplete. Felt like the room had been abused and partied in.

The bar and restaurant were under renovation, unfortunately we didn’t know until we arrived there.

The bar and restaurant were under renovation, unfortunately we didn’t know until we arrived there.

This was THE WORST Hotel I have ever stayed in my whole life. No breakfast, no functioning restaurant. And when you order from outside, it took them 22 minutes to brin it to my room. It was of course cold and unedible. The room was so noisy, I couldn't sleep without my earplugs. Even then I heard noises. Manager was rude and not helpful at all. I would never stay here again.

This was THE WORST Hotel I have ever stayed in my whole life. No breakfast, no functioning restaurant. And when you order from outside, it took them 22 minutes to brin it to my room. It was of course cold and unedible. The room was so noisy, I couldn't sleep without my earplugs. Even then I heard noises. Manager was rude and not helpful at all. I would never stay here again.

Overall a good stay. The staff was very courteous and attentive. The rooms could use a little upkeep as the wall paper in some areas was beginning to peel. The noise was pretty bad as well as our room was facing Brickell which is always busy and plenty of honking going on. There is nothing the hotel can do about that and after dark it gets a lot better.

Overall a good stay. The staff was very courteous and attentive. The rooms could use a little upkeep as the wall paper in some areas was beginning to peel. The noise was pretty bad as well as our room was facing Brickell which is always busy and plenty of honking going on. There is nothing the hotel can do about that and after dark it gets a lot better.

The only complain I have is that the gym was closed, I think it should have been disclosed in description of the property. Everything else was perfect.

The only complain I have is that the gym was closed, I think it should have been disclosed in description of the property. Everything else was perfect.

Poorly trained staff and at times understaffed. Did not met my group needs and it was always hard to communicate with someone who was in charge. Overall I think they tried their best, still, their customer service and front desk team have a lot of room to improve.

Poorly trained staff and at times understaffed. Did not met my group needs and it was always hard to communicate with someone who was in charge. Overall I think they tried their best, still, their customer service and front desk team have a lot of room to improve.

Nice and clean

Nice and clean

Hotel room was nicely designed with high end finishes but it was dated. There was cracked tile, lamp switches were old and just laying behind the desk so you had to search for them. There was a glass lamp shade in the bathroom missing. Most items were worn. Sheets had long strings that got caught around my neck. The toiletries were Italian and great. The onsite restaurant had very slow service, the food was mediocre but drinks were good - waiters/staff were great. View from the hotel and restaurant were amazing! For the price, overall, I expected more.

Hotel room was nicely designed with high end finishes but it was dated. There was cracked tile, lamp switches were old and just laying behind the desk so you had to search for them. There was a glass lamp shade in the bathroom missing. Most items were worn. Sheets had long strings that got caught around my neck. The toiletries were Italian and great. The onsite restaurant had very slow service, the food was mediocre but drinks were good - waiters/staff were great. View from the hotel and restaurant were amazing! For the price, overall, I expected more.

The only real negative was the $42/night parking. They’re sneaky because the charge by hour. So you get to 10-24 hours is $42. So I wonder who stays at least 1 night but only parks for 9.5 hours? It’s literally impossible if you drive here. This is a sneaky way to say “it’s hourly” when in reality it’s not. So maybe park somewhere else or Uber in.

The only real negative was the $42/night parking. They’re sneaky because the charge by hour. So you get to 10-24 hours is $42. So I wonder who stays at least 1 night but only parks for 9.5 hours? It’s literally impossible if you drive here. This is a sneaky way to say “it’s hourly” when in reality it’s not. So maybe park somewhere else or Uber in.

Great location! Awesome business meeting. Great hospitality, definitely be back for next business meeting.

Great location! Awesome business meeting. Great hospitality, definitely be back for next business meeting.

They didnt have ROOM SERVICE !! andthey did not mention thhis anywhere!

Great place to stay. Great service nice facilities. Great location. They need daily Valet parking for guest. Parking options aren’t good. The bedroom doors slam waking up the whole floor. Drinks by the pool take forever to get. This is just some positive feedback. I would stay there again I give it a 8/10

Horrible service and overpriced.

Valet service is not part of the hotel and was really bad and irresponsible with the vehicles. Took long and used it to get their lunch. It stunk of food once delivered.

The hotel is wonderful however it is old. Wallpaper on walls and lampshades was covered with dust. Toilet was not cleaned. While someone made the bed, it appeared that furniture was not wiped down after the previous guest with fingerprints everywhere. I have stayed at this hotel multiple times, and have never experienced this type of poor housekeeping.

Generally a nice place to stay. The area is great for dining and walking around. The room was very clean and the decor was fun. A great mini bar selection too. The location however was very loud. Loud music and loud cars all night. We went to use the gym in the morning at the opening time (6am) and everything was still locked and no lights in the hallway.

good location

The staff was nearly hostile - they were even rude about it being booked on Orbitz and I had booked a view room but the room is in the lowest floor on the street side. Also for a W this place is bland.

There was no room service after 10pm. We had to order Uber Eats and the hotel wouldn't bring our order to our room. We had to go down to the lobby to pick it up. The front desk was manned by 2 people who admitted they were the only 2 employees working in the hotel that night! I tried to call housekeeping because the in-room fridge was making a loud buzzing sound but no one picked up the phone. No one at the front desk also answered the phone. Embarrassing lack of hospitality and service. That said, the room was clean and breakfast the next morning was quick and well made.

Na

Staff was great! Great location to get around Miami!

Beautiful Place. The only complaint that the beds are extra firm as well as the pillows. I know everyone has a different comfort level when it comes to beds, But this was too firm

I enjoyed my stay. However, my room could have used some maintenance for the toilet as well as touch ups on the walls. The views were impeccable and the staff was amazing!

Very comfortable, well appointed rooms. Friendly staff. Gorgeous pool and views.

I travel most of the year and this tops the worst hotel experience in a very long time! I would give the hotel itself 3 stars (and that’s generous) and 1 star for the experience of staying here. This is not my first stay here but it got worse every time. I was told before booking the room that they have guaranteed late check out purchase option, at the hotel upon checking in they had no idea what I was talking about. I would not book the room if i was told that late check out was not an option! However, the worst part was the room itself - stains everywhere, scratched furniture with what looks like either feces or blood stains on the walls and curtains, I found a “bride to be” sash in the sheets… don’t think it was left for me there, in room dining is “not available these days”, no even such a simple thing as Netflix on the TV or box of paper tissues on the bed side table. W chain is really embarrassing themselves with this propert

Vey clean and friendly but I did notice other guest of ethics where not treated the same as other in certain areas of the establishment.

Overall great place

This is not a luxury hotel.

Hhsj

The hotel and room is outdated. I booked a suite and it was not cleaned besides the fact that I had to wait extra time to check in, it still was not clean. I was very disappointed. Never again. And good luck getting someone to answer the phone for service.

The resturant is very poor service, dark gloomy and cold. Not to mention, the bartender invited his “friends” that clearly aren’t guests of the hotel and made me and my boyfriend very uncomfortable by harassing us. The place is nice, but not worth the price.

There was a leak in the ceiling of my bathroom that clearly was dripping toilet water. The bathroom stank like a sewer. I complained several times and it was not fixed. In addition every night between 2-3 AM it sounded as if construction was being done above my room. Totally unacceptable.