Miami Marriott Biscayne Bay

Wonderful location for overnight stay before a cruise. We had a very nice interaction with Christina the hostess at the restaurant.

The Hilton and Marriott share a nice attached shopping mall. I also liked the bayfront park nearby. It would have been nice if the hotel had more than one dinning option. They have a lot of their space devoted to convention halls.

It was great

Clean room and friendly staff

Bad

The location and the breakfast were great! We also got an early check in with no additional costs. Very polite staff. Nothing.

The location and the breakfast were great! We also got an early check in with no additional costs. Very polite staff. Nothing.

Hotel was amazing, the best part was being able to go to the 1st floor and hit the shopping center for food and room supplies without leaving the property

No staff, AI answering reception phone, spent 3 nights there and never could order room service as AI couldn’t understand! We went down to reception to complain and the girl said she can’t answer the phone as she is the only one there! Room amenities non existent and mini bar empty, not even water and no turn down service! We had a suite and the worst hotel we stayed in in 20years for that money!

Exceptional

Great location, clean.

Loved it

Very good

Exceptional

We stayed one night Bed and pillows are amazing , was able to have a great night rest

Very nice

Exceptional

Great views

Very nice hotel not too far away from South Beach, Bayside Market and where the Florida Marlins play.

When I arrived, my room wasn’t ready and when I did get a room, it was the wrong room Then I had to come all the way downstairs to get the right room key and the plumbing in the room with the shower is on. It sounds like a boat when the rooms around you take a shower you still hear that same noise. The toilet water comes out of the toilet when you flush it. I did not enjoy my stay. I hope this helps.

This was of the most fabulous hotel ever and especially for it being close to the Port of Miami. We love our stay!

Exceptional

Highly recommend this hotel. Everything here was wonderful, and the safe, they were AMAZING! Especially Alex, he helped us with questions and made sure our short stay was memorable. Will definitely stay here again!

Very good

Huge thank you to Vinny! His service was exceptional, and it’s clear that this location takes pride in providing great hospitality. My stay was relaxing, and the room was clean and tidy, just as expected. I’ll definitely be making Marriott my go-to hotel moving forward.

Parking

The view Parking

location

We did have one problem - our balcony door wouldn't open. We mentioned this to the staff at the front desk on our way out to pick up a few things (incidentally, there is a Publix just a 5 minute walk away for snacks, bevs and forgotten sundries), and when we returned 30 minutes later, it had been fixed. We definitely enjoyed the lovely view from there! We discovered a sports bar on the ninth floor of the condo building next door - Mike's at Venetia. They had good food, reasonable prices, lots of sports on, and a welcoming atmosphere, if you enjoy that kind of restaurant. We would certainly book here again for a pre-cruise stay.

Overall experience I would say 7.5/10. Very busy hotel.

Credit of $18.00 wasn't applied to food room service . I got charged that were suppose to be charged with the earlier booking and I was charged at the check out of my stay.

City view. Credit of $18.00 wasn't applied to food room service . I got charged that were suppose to be charged with the earlier booking and I was charged at the check out of my stay.

Superb

Superb

Superb

Superb

Very good

Just stayed for one night. Was lovely for what we needed

Front desk staff was excellent, the bar at the first floor not so much. As far as the property, other then renovations everything was nice.

Location They did not contacted me when I left my Bose Sound Link speaker in the room. At least they should have contacted me and I can’t arrange for pick up.

Location They did not contacted me when I left my Bose Sound Link speaker in the room. At least they should have contacted me and I can’t arrange for pick up.

Very nice, great food and vibes

The room was very dirty and hadn't been mopped in ages. Literally, made our socks black. When we complained, the staff was prompt to clean.

Great service and clean rooms

Location and view Don’t!!!! Stay on the 6th floor. Its above the exercise room and you hear the running machine day and night. People talking.

Location and view Don’t!!!! Stay on the 6th floor. Its above the exercise room and you hear the running machine day and night. People talking.

Na

We stayed on a Friday night before a Saturday morning cruise departure. There was a wedding party at the pool deck that evening. We were on the 25th floor and it sounded like the DJ was in our room until 10:45. So much for sleep. Other than that, the breakfast was very good the next morning and the staff (Alex Especially) was very accommodating. I realize that we may have caught it on an "off" night, but still.

Great location and amenities pre cruise

The breakfast was very much overpriced for what was received, the quality was not good, food was cold!

Superb

Great property. Excellent staff.

Just very good

Very good

Very good location very clean breakfast was great Had a long wait to check in and only o e person on reception

2 thumbs up

Good breakfast

The staff was extremely courteous and friendly. Always available and greeted you with an eye towards making your stay as enjoyable as possible.

It was very nice, clean and the beds were very comfortable. The breakfast buffet was a little expensive. However, the food was excellent!!

It was very nice, clean and the beds were very comfortable. The breakfast buffet was a little expensive. However, the food was excellent!!

Clean room

Check in staff assumed my status and tr

The room had a constant buzzing noise. I stayed the night and changed hotels. The noise came from the bathroom. At first i thought it was a cruise ship in the distant..

Good

The gentleman in charge of cabs/transportation was able to save us when in a time-crunch to get to the airport in the morning. Much appreciated!

Room was clean. Bed comfy. View from balcony fantastic.

Excelent

Bad

Check in process was painfully slow. Staff need to be retrained. Staff member typed into computer for over 5 minutes without speaking. Then to be told room wasn’t ready. After coming back and checking in, strangers used their keycard and walked into our room. Complained to manager and the smallest concern and apology was provided.

Location I left my Bose portable speakers, the hotel should have messaged me and let me know that I had left it. However, I did not receive any notice of that sort.

Good

Location I left my Bose portable speakers, the hotel should have messaged me and let me know that I had left it. However, I did not receive any notice of that sort.

Staff is not very friendly,

Yes

I would never go back here ever again, rude staff, I bought breakfast for our family and they charged everyone, showed them that I bought through booking.com, they did not care, 5 staff members interrupted my breakfast with my family to discuss the free breakfast, could not relax, kept going to front desk, then didn’t even get a chance to eat breakfast and got charged for a sip of coffee, $366. no one cared, no one helped, none of their vendors machine worked on all the floors, no one had water to buy there. Horrible dirty place. Bathroom and floors wasn’t clean, I was overcharged and now I have to fight to get our money back. I would tell anyone who wants to come and visit Miami, never stay at this hotel. So very rude!!! Very rude staff, they didn’t care about their guest!!! Even their manager was the worst!!!

Clean ,

Clean room

It was not welcoming

Amazing

Pool was nice however a bit hit and miss on towels and slow service at the pool bar

The room was very spacious. The staff was very friendly and helpful.

Clean room. Friendly staff

Perfect

Very nice place close to the port

we've stayed in far better hotels for much less money than this.

Hotel has 150 incidental fee but the kept 38 of it for no reason

Very nice hotel would stay there again

There was no where to eat or grab a drink at 11 pm. Seems early to close is downtown miami

…. Staff 👎

The room was clean and very well kept.We had drinks and dinner at the hotel restaurant. The food was ok, the service was great.

The location for taking a cruise The extra charge for the destination fee is abusive. We were literally less than 12 hours at the hotel and it is an obligatory charge ?. I prepaid the hotel so that I wouldnt have to pay anything else and surprise!! My kids breakfast and the destination fee

Generally good stay, although an issue with getting the room serviced before 1.00pm.

Great room, great views from the room.

Super clean rooms, friendly service, great view, exactly what I expect when I pay this much for a room.

Above excellent

The room is spacious and the view from the balcony not much

There was no staff support. The restaurant was understaffed. The pool bar was slow. The real problem was that the rooms have not been updated with proper sound insulation. So yes, we heard you!

Cleaned perfectly and the stunning view was beautiful

Everything was way over priced.

Nice

Great staff!

Yes

Very nice

The location I had the do not disturb sign because we requested a late 11am departure Then 3 times staff came knocking on the door which started at 730 am

Close to port I paid the stay off before the stay. The person who checked me in charged my debit card again! This will tie up the funds for ten days! They won’t even try to rectify the problem! So next year we’ll have a new hotel.

NO toiletry provided . No Facial tissue. No hair cap, No tooth brush and toothpaste

The view and location was good The toilet was not working in my room and I was not offered a credit back for the inconvenience or refund for the room. As of today I still have not heard form anyone about the situation.

The facility was clean and my room was cleaned every day. Also I arrived early and was given access to my room. The breakfast was poor, the offering was limited, egg and ham was the order of the day. Had to be requesting water from the front desk, water should be placed in every room. They hosted a major Caribbean event but did not cater to Caribbean people. Charges for collection of packages was a rip off. Also I paid for resort fee via booking.com and was still charged said fee by the hotel. This $140 fee needs to be refunded

something else

Great location. Very friendly and helpful staff. Spent a quiet relaxing afternoon at pool.

The location It was on the bay

The room was good sized and in good condition, with the exception of the hot water (See below). The hotel is in a good location and there was easy access to the Beach, downtown, and Brickell. First, the electronic key to our room died and I had to go to the front desk twice to get the issue resolved. Second, the hot water was scalding hot, which a required a visit from the hotel's engineering department but the problem still wasn't fixed. Third, on our last day, house keeping did not clean our room even though we left for several hours. Upon our return I had to go to the front desk yet again to request that house keeping clean our room. Marriott, you need to do a lot better!

Spoke to manager at the desk, but she said she had no available options. Really expected more from our stay.

The restaurant service was impeccable. Construction was going on next door, yet staff was accommodating and placed us perfectly The cashier in the gift shop was unable to give me a dollar amount on items

The room was very tight and lakes a functional design. For example, the table was very large and there was no dresser and only two chairs (whereas the room is designed to accommodate 4 guests). The bathroom didn't have hooks or bars to hang the towels after the shower. The staff didn't refresh the supplies such as towels, tea bags and sugar (we had to ask each time). We asked more than once to clean the floor but it wasn't. The pool was freezing and not heated and there was no heated indoor pool either. Just to mention a few issues.

So I will NEVER book there again. The room fee with surcharges etc was over $750 which feels like a lot to lose because of a snowstorm I couldn’t control

Great location and staff was friendly

On the bay, onsite restaurant was nice touch Can’t think of any

Great

Great hotel with lots of amenities.

Cleanliness comfortable amazing location Outdated

The room was much bigger than expected. Super comfy king-sized bed. Nice sitting area. Extra space to setup a make-up area as I was getting married and had a few of my bridesmaids in the room helping me. Closet space was also great. The bathroom was great as the sink was separated from the shower which allowed quick in-an-out access. N/A

There was a rude guest that put it in line in front of everyone because he felt entitled. But Richard at the front desk was more than accommodating when it became our turn. He apologized and offered us a free breakfast. Room was clean and dinner at the hotel restaurant and breakfast in the concierge level was amazing.

Not much. They charged us $550 after the stay for a shower cleaning because their cheap paints shower floor stained with hair dye. They told us they would clean it and not to worry, then charged us. They also charged several others within our group excessively additional fees too. Avoid!!

The support of the staff was lacking did not say they was taking money out of the $150 incidental fee when I receive my money back I only receive $113 and some change. I felt like they should’ve told me if they was taken something out of it because of amenities.

We stayed here before a cruise out of the Port of Miami. The room was clean and the perfect place to hang out for the day. It is in walking distance of a Publix to grab any last minute items and the restaurant on the property was yummy. You can see the ships at the port from the pool floor!

Our stay here was truly exceptional. The hotel staff was friendly and highly accommodating. Within the restaurant, there is a Starbucks location, as well as a small market, offering convenient access to snacks and essentials such as sunscreen or toothpaste. The Gold Coast Kitchen provided a convenient dining option when we preferred not to venture outside. We highly recommend the Fried Burrata and Beef Tenderloin; the mojitos were also enjoyable. The hotel is centrally located in Biscayne Bay, near the port, making it ideal for cruisers. Additionally, the hotel features a well-maintained pool and offers various activities, including cornhole, chess, and ping pong. Our family thoroughly appreciated our stay.

Best service was Gold Coast restaurant. Daniella and Gabriella went above and beyond. When POS system was down, they apologized, took my order and delivered themselves. They made the stay much better.

Great view

Beautiful views

Amazing

Great

We had a great experience at he front desk. They were very helpful. Our room was very nice. We plan to stay at this hotel again.

Reception for checkin was quick and efficient. Late checkout was not a problem. Nice large room and fabulous view from the balcony. Very nice property.

Clean room, friendly staff, outstanding breakfast, everyone was pleasant positive and helpful. And it was located close to a Publix grocery store, which was priceless.

good

Yes

It’s not far from the Cruise Port

The

Dirt on headboard of bed. Otherwise it was clean and a great stay.

Room was spotless, staff courteous.

Very nice

Clean room and hotel

Room was wonderful however the room that I had booked months before was not available and the only option was for me to upgrade my room for an additional $50. I was also asked to sign a document to confirm the upgrade. I don’t think that I should have to pay for an upgrade when my room is not available. What was I supposed to do at that point? Also our phone was not working in the room so I had to go down to the restaurant to order room service and when it didn’t arrive, I called down to the restaurant and they said oh we thought you received your order because we didn’t get a call from you saying that you didn’t receive it. So basically until I complain they’re not going to fill the room service order. This hotel had a very interesting and backwards way of handling problems. They put the responsibility on the customer and don’t take accountability for their faults.

5 stars Hotel,

Nice views.

Nice and clean hotel. I enjoyed the balcony view

Good

Beautiful facility. Nice rooms. Provided excellent service

Room was very clean, bed was comfy, and the staff were very feiendly. Loved staying here! We had a balcony room with bay view and it was great! We stayed for one night for our cruise and it was a short drive to the port.

When I fordt came in I had 3 bags and was greeted by about 3 hotel staff, but none helped me get my bags up to the room. The hotel also operated a ridiculous resort fee of $35 a day, which is ridiculous considering this is not a resort, but clearly just a hotel. They say this is offset by an $18 food credit, but I would have like the option to keep my money and eat at their restaurant only if I wanted to! There was a charge for room service to be delivered to the room. Aren't hotels supposed to do the for free if you ordered from them?! Hotel guests have to pay extra to use the sun loungers by the pool. Why is the property shown ad having a pool if it costs extra to sit by it. Overall, the room was nice but having to pay additional charges for this and that soured my stay here.

Geeat location

Due to a late check-in we were upgraded to a room with a view on the bay so we didn’t have a balcony. Very comfortable and the entire staff was friendly.

Everything was awesome

Very nice and clean property. I love the rooftop bar.

Beautiful views and clean room. Great restaurant!

Conveniently located. Bay view. 15 minutes to the Airport. Better to use Valet Parking. Nice room.

I had a corner updated bay view room that was beautiful but the hotel itself seemed isolated. The one restaurant they had was pretty good, but not a lot of other choices near by without an Uber trip. Every time I contacted staff with questions, they didn’t seem to know what was going on so that was frustrating. I was there for a conference and catered conference dining was low quality and not that great.

Spotless room.

Las personas en la recepción no eran muy cordiales pero todo lo demás bien

Hotel overall is very small, with very small pool. The area does not seem very safe even on our limited short walk to Publix. The customer service is basically non existent, the guy that checked us in gave no emotions and he also promised to call us when the room was ready but did not. The hotel room bed was too soft for my liking. Most ridiculous I find was the fact that the hotel does not offer daily house keeping unless you request it, one day we came back from conference and I saw the house keeping lady next door so I ask her if she can clean our room next she said I have to put in request and call, n the call to front desk takes 5+ minute because I had to be on hold and wait for someone to pick up. That was really weird for a big chain hotel, and with no where in the hotel or the information they gave me at check in that says that we need to request for it.

Thank you

They couldn’t find my reservation at check in. I had to find the confirmation number. When I called for room service, it was a robot who referred me to a website. When the food arrived, it was in a paper sack. The coffe was cold and served in a paper cub. Not what I would expect from a Marriott. Also, 1 ply toilet paper-really?

We liked the hotel but the check in person didn’t tell us we had breakfast included on our stay and we ordered room service for breakfast, when we checked out they told us we had breakfast included but then didn’t want to refund us for the breakfast we paid with the hotel night.

Perfect 👌

Great ..your service misleading

Beautiful property. Nice pool, great staff. The restaurant on site was the best food we ate in two weeks in Florida. Only complaint is the assanine cost of parking. It came out to 70 CAD per night to self park

Better to eat somewhere else.

M

Staff was great.

Great

Amazing accommodations. Maybe separate pool areas for adults with or without children.

Very nice view looking out at the boats. Very beautiful inside. Close to the water and walking areas. No complaints and recommend.

I love the renovations of this hotel. The decor, hotel room accommodations and amenities are definitely what you would expect for a Marriott brand. Also the customer service is top notch with friendly smiling faces always ready to assist.

Excellent experience

We enjoyed our stay at the Miami Marriott Biscayne Bay. It’s in a great location with beautiful views, a walking path along the water and close proximity to good restaurants.

Although sunset was hours away, the pool bar closed to early. The bartender was fantastic and helped us up to the last possible moment. Her drinks (tried margaritas and Bloody Mary,) were delicious.

Staff is nice and the hotel (room, facilities, etc) is clean. But, overall, I’m a bit disappointed by our experience. Bedding was very uncomfortable and I woke up every day with back pain (I have no back condition). Room furniture and bathroom are somehow basic. The pool area is nice but the pool itself is quite small and feels overcrowded at time. Breakfast is good but also falls short, in my opinion, of real 4-star standards. Gym is nice and well equipped; location is great. Overall, the looks and price of a 4-star, but the experience of a 3 1/2-star.

The balcony view is awesome ! Breakfast was great! Plenty of food options downstairs. Casablanca over looking the bay was my favorite in the building.

Amazing, clean rooms, great pool

Enjoyed our stay there

Great staff, need plumbing work

Great property

Our room had an awesome bay view, it was quiet, clean and the bed was very comfortable. The restaurant had a good breakfast menu.

Clean room overlooking bay. Great breakfast included in room options.

One of the customers Rep she went above and beyond. When it was time to check out.Couldn’t ask for better service it was truly amazing

Check in was fast and rooms were spacious and clean.

Great experience.

Second time stayed at this hotel prior to a wheat cruise. Staff is always very eager to help. The drawback was in the tiny area. Stampless really slow waited outside for 12 minutes prior to getting any type of service. Food was OK nothing spectacular a sweet and spicy cauliflower pokey tacos and hamburger., was OK nothing to read about. Was too tired to go anywhere else for dinner, but it was a good spot.

.

This is probably my favorite hotel in Miami

Construction around but hotel was nice. Facilities only average since pool and pool bar close at 6. No where to hang out in evening. Logged Barbie in the dining room so not inviting to hangout.

Very nice property!

I stayed here for one night before a cruise and had a great experience. The location was perfect, especially for cruise travelers. The customer service was excellent, and the staff made everything easy and welcoming. The room was clean, comfortable, and nicely maintained. Even though it was a short stay, I really enjoyed it and would definitely stay here again!

Great stay!

I love this place!!! Can’t wait to return

Very accommodating

Great hotel, very clean, friendly staff.

First, the person checking us in handed me a post it and told me to write down my email. When I asked what it was for they said to sign up for their bonvoy program. When I declined they tried to convince me and when I said continued to say no they seemed annoyed. Then they told me my two queen PARTIAL bay (I did not order a partial view) room wasn't ready until 2 hours after check-in and the only thing we were offered was a king and a rollaway for myself and my 14 year old son. For what they charge neither of us were going to sleep on a rollaway.

I absolutely love this location. From checking in to checking out. The valet, room service and front desk 10/10 service. We had the most beautiful view. I’d stay there again for sure. I do have to say we ordered pizza from a paper that was slipped under our door. I don’t recommend at all. The pizza was not good at all. Also ordered wings and they were cold and the pizza was cold and tasted cheap. It’s called Miami pizza and pasta my style 305-302-0386 that’s their number just in case. Don’t call it’s a waste of money. Ps I don’t think this hotel has anything to do with this pizza shop. I hope not

Great hotel

It was nice but too many hidden deest

No

I like the room size and setting. Room cleaned and spacious.

Property met expectation

The view was great

Perfect access to the Port of Miami for our cruise departure the next day.

The only thing is that they have to put bottle of water on the rooms.

A little pricey but it all worked out!!!

Great time

The rooms were way too expensive to look so plain and small. Looked more like a hostel

Very clean, nice staff

Beautiful hotel. Staff was friendly and knowledgeable. Our rooms weren’t what we booked and when I called the front desk they didn’t offer to correct the mistake. We’re basically oops oh well. Made for an uncomfortable stay for the people in our party that had to sleep in chairs. Otherwise, a nice option.

From the front desk staff to the maintenance man who adjusted our air, every employee was above average, very friendly and eager to help. The beds were extremely comfortable with feather toppers and very nice pillows. Great location to catch cruise the next day.

We were upgraded to a harbor view room on the 28th floor. The view was incredible

Excellent conditions

There is a plaza with all kinds of stuff connecting this hotel to another. Pretty cool and convenient.

Nice

Thought I booked a marina bay view not bay/city view. Right side of room was looking into condos and left side was bay

Great customer services

Waited 40 mins just to get served Desk staff not pleasant Room clean Pool clean

Safe, Quiet, Walkable, and they have a wonderful staff.

Flo and John are superstar

Great stay...... Thanks for hospitality..... will be back

It was a clean hotel, with useful amenities (though the prices in the shop were outrageous). I enjoyed spending some time at the restaurant bar (and appreciated being able to apply some of the resort fee to that bill). Walking around outside was a bit more difficult. There's not a clear walking path within the drop-off area, and the hotel next door (where we went to check out some shops and grab a bite to eat) was under construction, also making the area difficult to navigate. Our room was large, and clean, with a fun view of the bay. And it as Easter weekend, and they had a bunny on site offering free polaroids and treats.

Noise concern.

I absolutely loved the mattress and how much it was comfortable!

Worst Marriott I’ve stayed in for awhile. Requested room not available at check in. Was given a handicapped accessory room. Poorly furnished. Wallls so thin I could hear the guest next door snoring. No amenities in room. Overall disappointing.

Buen servicio

Great location. Close to cruise pirts

Helpful staff. Nice amd spacious room but a little bit dated bathroom facilities. Good onsite restaurant wirh excellent buffet breakfast.

.

Convenient

Location location location. Easy access to transportation.

Waterfront property, beside mall and other hotels. Lots of dining options in and out of the hotel.

Entire staff was friendly but when to restaurant for breakfast cook was super rude. I asked him to make omelets and he got annoyed and angry didn’t say anything but very rude. I will visit the hotel but never go to the restaurant

Great time

Very friendly.

Awesome property! So much fun here. People were super nice!!

Good

Beautiful area. We had a suite that offered huge windows overlooking the marina.

N/a

It was a great location. We received the wrong room and had to go to thebroom again to take a picture to prove that it was thw wrong room that I paid for.

Everything was wonderful!!

It was very clean and the staff was really pleasant and helpful

The coffee

Awesome stay. Staff is really friendly. Hotel is at a great locaiton

Love it.

This Marriott is a beautiful hotel with beautiful scenic views of the water. There are lots of amenities and thi gs to do without ever leaving the hotel. This one gets 5 Stars from me.

very expensive

A

This is a great hotel. Breakfast was delicious. Staff was great.

Great balcony with city view but actually has water view too!!! Great location for different modes of transportation to go anywhere!! Loved the pool! Great breakfast!! And loved that I could use my resort fee towards things like did in drink in hotel!! Will definitely be back!!

Beautiful place with a great team taking care of us.

Beautiful views!