Hyatt Place Miami Airport-East

My family and I spent one night here, it was a easy check in and met our needs!

Great service!

It smelled musty, the carpets were dirty, just needs an overall upgrade to rooms. The lobby areas were clean but could tell it was just cheap furniture everywhere. Felt it was not worth the money I paid.

Worst stay in my 71 years of life. Dirty and falling apart. Teenagers in the next room were screaming and slamming doors till 3 am, all within ear shot of the night manager at the desk on the second floor. We could not sleep with all the commotion. I had to step out of my room to tell 5 or 6 teenagers to stop so we can sleep. Then I went to the night manager who was within 50 feet of the rooms and instead of asking them to stop, he took their side and said I was disrespecting them! Even threatened to kick us out. Imagine that. I think he was enjoying seeing those teenage girls going in and out of the room and the lobby. Horrible place from A-Z. I do not recommend this hotel at all. Horrible accommodations and horrible unfriendly inexperienced staff.

👍🙏

Exceptional

The room was very dirty, everything from couches, drapes, carpet, etc.

My room didn't smell that clean my carpet was dirty, faucet and bathroom wasn't clean.. I had to spend some additional funds on cleaning supplies to feel comfortable in my room... the staff was helpful, my tub stopper wouldn't stay up so they fixed it... i requested additional sheets and they sent up room service immediately... only the front desk spoke English but they were as helpful as they could be.... the breakfast was great, as well as the gym, lobby and amenties ... just wish my room was much cleaner.... I don't think id stay there again... and I survived one night... had to shower in my shoes my shower mat had pubic hair on it and couldn't walk in my room without shoes.

It was very clean neat and tidy.

Exceptional

Everything was good breakfast was included, and it was good.

Great for what I paid

Property was good. Location good if you want close to the airport.

I thank they can add more to the breakfast, it was okay. Parking was great

Everything is excellent! Staff are friendly !

Very good

The floor of the room was very wornout and not cleaned. Bathroom had a broken parts under the sink that made dirty residues on toilet paper. And there're tiny black bugs like fleas around the sink top. We were so disappointed by their menagements and maintenance of the property. They charged the parking fees of $25 per night top of the per night rates.

This room was very dirty. Hair and dirty marks all on and under the mattress. Huge dirty stains on the carpet. Also scuff marks on the wall. The room also smelled of moth balls.The plumbing is bad. The water goes down very slow so as you shower you are standing in your own dirt. The sink you wash your hands in also goes down slowly. The best thing about this hotel is the breakfast!

Did not get to do breakfast left hotel very early

Fine.

Close to airport. Perfect room size for family of five

Nice hotel. The breakfast was ok but not good.

It is a beautiful and clean place.

Amazing place. Great atmosphere. Nice pool.

Great place to stay! Loved the staff. Housekeeping did a great job!

Nice experience

Todo lo cobran hasta el parqueo no.me gusto

It was nice the only thing is they need to repaint and update the hallways but other than that it was nice and clean and the rooms were how they pictured them

Excelente ubicación y buen desayuno.

Great customer service. Check-in was a breeze and the location is in very close proximity to the airport.

Spotless room

Nice hotel, clean room, helpful staff, breakfast was delicious

People were coming to breakfast in pajamas which is unsanitary.

It is clean but an older property. Conveniently located to cruise terminal. had to walk to the Embassy Suite for sit down dinner

Overall the experience was amazing. However, they should have more options for channels and shows on their television.

Personal muy amable y capacitado Muy buenas instalaciones Me encantó !!!

Only thing I have an issue with is you have to pay for parking. It’s $25 a day I wish they let you prepay upfront.

Our toilet did not work.. maintenance worked on it but did not fix it. The door to the bathroom was missing.. so no privacy. The peephole on the main door, you could see through from the outside??!!!! We stuffed paper in it. Also, the telephone did not work so I had to go to the front several times to submit my issues with the room. The staff only spoke English to a certain extent .. they wrote my room number down and gave me the general managers card to make my complaints..

Location Aging

Poor

Great customer service and room was spacious, clean and comfortable. Pool was a big hit with the grands!

.

Carpet and drapes had multiple stains. Air conditioning didn’t work properly. Room and hallway had an unpleasant smell. Free breakfast wasn’t the best quality. Restaurant options were very limited. I refuse to stay at another Hyatt.

There are only two elevators and one was out of service. Free breakfast means if you get there early. We went down at 9 am and there was no food left.

There’s a smell on the room. The washing machine room is very dirty.

Charged me early check in 45 mins early Needed more towels in evening, told I had to come down and get them as they had no house keeping at that time

Good location for airport and cruise terminal. Helpful data, large room. Badly needs refurbished - cracked sink, broken TV, only 1 lift operating, limited breakfast (no pastries), very noisy air condition unit.

Good but need more restaurants!

Good hotel in a great location with helpful staff.

Near airport and good price indeed

Clean room, staff.

Everything was very good

Excelente servicio. Lo unico son los inquilinos que no respetan en su mayoria un grupo que siempre causan problemas todo este hermoso pais, la gente debe imaginsr quienes son. Pero el hotel EXCELENTE 👍👍👍

Nice stop over. We drove over to watch the Inter Miami team play and it was a very convenient hotel and close to the stadium.

The staff was great, clean room , good buffet breakfast. Will visit again

We booked the room with roll in shower. and arrived late in the evening BUT the shower only ran Cold and the basin water was only tepid. Very unusable and reported to the front desk who were sympathetic but too late to resolve and logged it for maintenance to rectify. Recommend that management check this carefully afterwards to ensure no more guests have to suffer this inconvenience. Given a bag of Skittles as compensation

For the cost, stay next door at Embassy Suites! At least they have a restaurant!

Staff

Clean room

Great stay not close to much food places but good for a quick night

Staff is very friendly. Very good parking Having to pay for parking. Elevate slow and one not working.

Bad

Staff is very friendly. Very good parking Having to pay for parking. Elevate slow and one not working.

Superb

Lo único malo fue que el desayuno decía en la reserva que era hasta las 10.00am y era hasta las 9.30am.. Cuando llegamos a desayunar, todo ya se había acabado. Pero de resto todo genial! Estuvo muy bonito.

After waiting for over an hour, they tell us that we cannot have a room. Sorry there’s nothing they could do. This is completely unacceptable. I don’t recommend anybody staying at this hotel just because of the fact that the staff doesn’t care about anybody most of them just look like they’re there to get a paycheck and that’s it.

Housekeeping did not clean 40 rooms and left for the day. The front desk could not check us in. They sent is to another hotel.

Good hotel, excelent breakfast, bad amenidades.

Good

Buena

I had a noon checkout but was being chased from 10:00 am to get out of the room and was called by receptionist to ask if I wanted late checkout. Good location for airport but noisy as I would expect. Hotel was clean and room good size. Breakfast was okay but really busy. Only 1 lift was working.

Staff was friendly and helpful .

Good place to stay room was clean staff is good. No complaints but definitely could do better

The first thing I noticed was walking to our rooms. The carpet had a lot of stains in the hallway and our bathroom plug-in did not work when we went to use the shower it didn’t work properly

Everything was good.

Nice place to stay convenient for crusing.

Our stay was very good. Located to all amenities.

Staff was friendly and helpful. Unfortunately I lost a ring that no one seem to be able to find so could've been a theft situation but ill consider it a loss on my part. Otherwise would recommend however, GPS directions wereconfusing at times to get to the entrance depending on which direction you came from

Excelente

Me gustó mucho!! Volvería!

Exceptional

Will back again

The rooms were average. Missing items like non working clock, no laundry bag, no do not disturb sign, told not to drink the water, breakfast food was gross. Toilet not working consistently.

The breakfast was great. Just I suggest adding more fruits, like bananas, watermelons, limes, and more honey and waffles. Leave the microwave on the side to be used too.

The hotel was very nice super clean. The staff was amazing getting checked in was fast and easy. There’s a beautiful pool area. You can hang out with your family a nice seating area downstairs in the lobby and by the check-in area the food was good very simple menu breakfast complementary was great very good options

Check in was smooth, facilities were excellent value for the money Nothing

Espectacular lo recomiendo 100%

Spacious Second floor lobby

Spacious Second floor lobby

Great Service!!

I enjoyed my stay, great amenities and staff. The pool was bathwater warm and clean. I had two meals, a breakfast sandwich and a burger plate. they were good but not great and a little overpriced. Breakfast was great. I would stay again. Thank you.

Our stay was excellent from start to finish. The room was very clean, comfortable, and well maintained. The staff was welcoming, attentive, and always willing to help with anything we needed. Breakfast had a good variety of fresh options, and the overall atmosphere of the hotel was relaxing and enjoyable. We would definitely stay here again and recommend it to other travelers.

Breakfast was okay, pool was nice. Place was clean and comfortable. Need to have place to buy things nearby, needed to get some hairspray none within walking distance.

This was the perfect airport hotel to catch an early morning flight.

Must stay …..staff was super friendly and courteous breakfast was on point and you had great options to choose from I would go back in the future if they would have me again….👍

However, the condition of room 639 was a major issue. After staying there, there appeared to be signs consistent with bed bugs, and shortly after the stay, skin irritation developed. This significantly impacted the experience and is something that should be taken seriously by the property for immediate inspection and treatment of the room.

Breakfast was good

The stay was good

N/a

Exceptional

Breakfast was limited and quite basic. A buffet with scrambled eggs, breakfast sausage/ bacon and bacon bits everyday. There was a bread station, waffle maker to use yourself and a fresh fruit area with yogurt and granola. Nothing special.

Hotel muy limpio y cerca del aeropuerto de Miami y a 20 minutos del puerto de Miami. Lo recomiendo para cruceritas super cerca de todo y accesible.

.

Estuvo bien y muy limpio

We were given a room that was not made up, the receptionist immediately found a little nicer room and had us switched very quickly. Very helpful and no other issues. He was very helpful and made sure we had everything we needed. Place was clean, breakfast was good.

Great

Also waited for a cab they orded us for cruise for 40 minutes that didnt turn up staff useless

It was absolutely disgusting. The bathroom looked like it’s never been cleaned. The room itself was gross, my kids feet were BLACK walking in the room for 10 minutes, the beds had a moth and random crumbs and dirt and feathers from the OLD comforters. The comforters were literally brown. Will never EVER stay here again. Stay as far away as you possibly can from this hotel. I’ve also never left a bad review in my life. I just felt the need to warn others because I was absolutely not expecting it to be so disgusting especially since we paid $400 for ONE night.

The room, the pool area, the gymn was pretty basic it was good The breakfast buffet could be better, specially the coffee.

The breakfast buffet could be better, specially the coffee.

Clean room, good food at breakfast , great drinks at the bar..you’ve got to pay for parking but besides that we will be revisiting!!!

I also loved the convenient location near the airport, restaurants, and shopping areas. Breakfast was fresh and delicious, and the overall atmosphere felt safe, clean, and relaxing. If you’re looking for a hotel in Miami with excellent customer service and a comfortable stay, I highly recommend this Hyatt location. I will definitely be returning!

The room carpet is dirty, stained and not good to see. I am so disappointed

Friendly staff, clean room

Early morning breakfast was disappointing, fruit flies and mosquitoes flying all over the dining area. This property needs more maintenance. Overall, I wouldn't stay here again.

Property was clean and good for a couple night stay

Didn’t get chance to have breakfast

Exceptional

Rooms were a good size,friendly staff, cafe had a limited menu, not Alot of restaurants within walking distance. If you don't like constant airport noise this is NOT the place to stay. Very convenient to the airport.

good breakfast but need to be change throught the week.

Clean room, great customer service, amazing breakfast

Clean room. Friendly staff. Shuttle service options to Port of Miami

Could definitely hear the air traffic. Kept me up most of the night. Again, the Front desk staff were friendly.

This was perfect. We didn’t wanna stay too far from the airport since we had an early flight everything at the hotel was amazing. The only thing to consider is that Uber take a little longer to pick you up when you wanna go into Miami so anticipate longer wait times but outside of that everything was great.

Nice place to stay. Even being just across the road from a VERY busy international airport it was actually quite quiet in the room. Very comfortable, friendly staff and the breakfast buffet had good quality food. Very highly recommended.

Pillows were not in usable condition

There was no one in line to check in and we waited forever for someone to come to the front desk to check us in. It was early evening. We didn't have any hot water the next morning either. The breakfast was great. This is near the airport in an industrial park, nothing close, i.e. shops restaurants extra. They do offer shuttle service to cruise ports that you book, it's convenient but next time I will just book uber.

Cerca del aeropuerto. Buen desayuno. Habitaciones confortables

The food was excellent. The breakfast and the lunch/dinner are freshly prepared. Cut the cost of Door dash. They are very accommodating to early arrival at 12. Staff was very nice and it was really clean. Rooms also nice and big. We will be back in November. Well the shuttle is 15 per person to the cruise port. We took an Uber and it was 15.00 between the 3 of us. No airport shuttle.

The food was excellent. The breakfast and the lunch/dinner are freshly prepared. Cut the cost of Door dash. They are very accommodating to early arrival at 12. Staff was very nice and it was really clean. Rooms also nice and big. We will be back in November. Well the shuttle is 15 per person to the cruise port. We took an Uber and it was 15.00 between the 3 of us. No airport shuttle.

Good

Everything was good

Parking is $25 and they don't have an airport shuttle. We chose to walk next door to Cafe 305 for dinner to avoid city driving. Breakfast was the usual buffet and good. Place is clean, modern, comfortable. Staff are very friendly. They do have an outdoor pool which we did not take advantage of.

Room was not clean. Breakfast looked like wild animals had ravaged it. It could be a great property but it is very poorly ran.

Huge rooms there is a parking fee og $25

Clean and convenient place

So far so Good

Todo buen

The staff was super accommodating during the snowstorm that cancelled my flight and helped me make sure I had somewhere to stay. Very clean and rooms were nice to stay in.

Staff was great. The elevator was slow only one was working while we were there. Pool is nice. They do offer a shuttle to and from the cruise ports but it's thru a third party so it's not mentioned on there website.

Pretty good hotel: chill one.

Nothing. You got overbooked, and went to the next available hotel.

Exceptional

The staff were friendly. Rooms were very clean and maintained. The breakfast buffet had many choices and was staffed to keep it full! Definitely recommend the hotel. Will be returning when we cruise out of Miami.

Other jobs was professional and great.

Good

Very convenient and super friendly staff

Clean rooms, comfortable beds, friendly staff and excellent breakfast!

We got in late from Ecuador, and the staff were great; friendly and attentive!!

The room was clean the bathroom needed some little touchups with like caulking the breakfast I love their breakfast. I enjoy Hyatt’s breakfast everywhere I go. I love their buffet at this particular Hyatt. We’re all beautiful and amazingly nice people. I’m a first time Uber user and they taught me how to use the app. I was real appreciative for that.

The staff was helpful. The rooms were clean and spacious.

Ok

Déjeuner pas super bon, mais assez varié. La chambre n'était pas très propre, le tapis avait des grosses marques de saleté. Réceptionniste très gentille.

Good place

Exceptional!!!

Very clean and price was very good

Very clean and price was very good

The room was nice. Nothing around the area for snacks or food.

The room was nice. Nothing around the area for snacks or food.

Great location

The hotel doesn’t smell fresh when you walk in. I was expecting a little bit more update to the Hyatt Brand.

There wasn’t much noise cancellation and being close to the airport the planes going over were very loud. I would recommend earplugs if staying here in order to sleep.

location and flexible check in and check out Corridor carpet cleanses

location and flexible check in and check out Corridor carpet cleanses

We were in miami for a convention and pulled up to the hotel and it looked run down and dirty. We decided to chance it and take a look at the room and we checked in, walked in the room and walked right back out and left. There was trash on the floor in the elevator and some nasty substance on the floor next to elevator leading into the lobby. The front desk agent was very nice and once we got to the lobby things looked a little better. However when we went to the room it smelt very musty and the carpet was disgusting. The sheets on the bed also didn’t look clean at all. We decided to just leave and went and checked into another hotel down the street. We attempted to get a refund through Expedia however because they were unable to get in contact with anyone at the property to get a resolution they only offered me 25 dollars in “key cash”. This hotel looks great in the pictures, but is definitely not the quality as it should be and shows in the pictures. Terrible!

The staff was very friendly and helpful. The continental breakfast was one of the best I’ve had.

Perfect hotel to spend the night before heading on our cruise. Great staff, very clean and easy shuttle to the cruise port. I’ll stay there again for sure.

I haven’t stayed at the Hyatt in years and probably will pass for my next trip. The staff was nice and breakfast was good.

$25 to park a car over night

That, coupled with the fact that it was far from any happenings in Miami was a downfall for us.

Someone WILL be knocking on your door repeatedly on your checkout day even if it’s not time to check out yet until you leave. Also, hallway music is extremely loud you can hear it at night.

Had to go next door for cocktails

Great

Rom was clean and cold. Plus it had a great view of the pool. Staff were super nice helpful. Breakfast had a good selection and was good.

Clean, great staff

Breakfast was simple but not bad at all

Been at other Hyatts, this one is more worn out than expected. There looks to be some upgrades to the property, but need to finish the renovations. Great location near the airport for easy commutes to everything Miami and the surrounding area has to offer.

Staff was friendly and welcoming.

very nice hotel, great staff the only thing is that my tv was not working properly, we had a slight black out but everything was back on in atleast 10 minutes.

Bed wasnt too comfortable and pool was extremelly small and bit dirty

People

Clean room, gave me a toothbrush when I forgot one. Breakfast was good.

Everything was ok

Nice and quite place

Did not get to eat breakfast. When we arrived the food area was a mess and left little desire to eat. Also, the sofa in our room was badly stained and no ventilation in the bathroom.

Overall stay was decent! Did not get to eat breakfast. When we arrived the food area was a mess and left little desire to eat. Also, the sofa in our room was badly stained and no ventilation in the bathroom.

It was a good experience! Everything was good . The hotel needs some love! It’s looking worn and my carpet in my room was all cut up and needed replaced as the room did not smell clean and fresh. But for the money ! It was a great value

Clean, nice, breakfast good

The breakfast was good. It’s conveniently located 7 minutes from the airport and 5 minutes from local fast food restaurants. The staff were friendly and welcoming. I recommend and will stay there again when visiting Miami.

Very good

Fresh

Hotel was good, breakfast was okay. Staff was nice and friendly. Room was clean. Only issue would be charging guest to park when it should be free. Everything else was good.

It’s an ok place for one night

Staff was okay, not as attentive as they should have been Room was clean and location was great!

We spent a Monday - Saturday morning at the hotel. Upon check-in, the staff was very nice, but afterwards, there were not a lot of interactions with them. I understand that rooms were not cleaned every day, but every other day instead. However, I had to ask people to come to the room and just change the towels and empty the garbage cans. They did not do it without asking. Breakfast was ok, but after a few days, it became very monotonous, and then the number of things offered became less and less. Also, the waffle maker and toaster were extremely slow and caused lines to be very long to prepare your breakfast. It was quite frustrating. Overall, I would say the stay was average- it would have been fine for an overnight or even a weekend, but longer than that, it became very disappointing.

Close to the airport Breakfast was chaotic. Foods were not replenished in time. Food was spilled all over the place. Have to improve the breakfast quality! Room was too dark and dim even with all the lights on.

Close to the airport Breakfast was chaotic. Foods were not replenished in time. Food was spilled all over the place. Have to improve the breakfast quality! Room was too dark and dim even with all the lights on.

location, room breakfast was appalling. When we got there the rate from multiply sites were $50 less than we'd paid.$148 for the same room. $25 to park let it also expensive

Did not stay for breakfast

Good

This hotel is old and run down. The sink in the bath was broken, the shower head was severely clogged (spraying random directions), and the LED TV was broken, showing numerous bright spots. The window shade was not room darkening so light from the outside lit the room all night making it hard to sleep. The alarm clock made random buzzing / crackling sounds all night. To top it all off, the hotel staff member was more interested in doing their homework on their laptop than answering questions or addressing our concerns. Don’t stay here. Hotels.com please work with the hotel to get a refund for us.

Breakfast was fresh! My only complaint that i have is that during my four day stay, not once was i offered house keeping and when i went to the front desk to ask for more pillows and towels.. i never got them. Overall, hotel was clean, room was comfortable.

Great hotel

The breakfast was really good many different choices

No good selection at the bar. Breakfast was satisfying.

Friendly staff, close to airport

Room and bathroom was dirty. Had to call twice b4 someone came to clean and give fresh towels. Breakfast not great. Friuit not fresh tasted like frozen friuit/soggy. There is no real bar. They sell shooter's and can make limited drinks. 3pm shift Staff was friendly and helpful

The breakfast it was good

Passable

Nothing. You got overbooked, and went to the next available hotel.

Thank you!

It was close to the airport and cruise terminal. The staff was very friendly and nice. The sheets smelled of suntan lotion, the water pressure out of the shower head was weak. I booked this hotel specifically because other reviews said the free breakfast was very good but it was not. The oatmeal was all water with large clumps at the bottom. It looked like it was there for days. The hard boiled eggs tasted sour. The scrambled eggs and sausage patties were edible. I filled up my water bottle in the dispenser in the gym and it tasted like bleach or some other chemicals. I threw it away and bought water at the desk. The restaurant closes early so we had to walk to the Embassy Suites next door for dinner. We should have stayed there instead.

It was close to the airport The shower had hair clogged in it was coming out of the drain I have pictures for proof. It had such a bad smell like the shower hasn’t been cleaned in months I had 2 children with me.. I expected better from this establishment because I stayed here before and never had a problem

In addition to the distance be aware that the combination of traffic volume and extensive roadworks on the route to the terminal can create significant delays. In our case travel time was close to two hours. Plan accordingly. There is a shuttle company that serves the hotel with three time slots in addition to typical ride services. Fees to the cruise terminal range between 60 and 80 dollars (we were a party of five). In regard to the hotel, the staff was great. Very informative and welcoming. Dining options are limited at the hotel but there are delivery options available. Breakfast is okay, nothing special. There is a restaurant in the Embassy Suites which is an easy five minute walk. Kind of pricey but lots of options. The swimming pool is not heated so it is what my wife would call “refreshing”. Comfortable beds and relatively quiet so we had a nice pre and post cruise rest. Did not really meet Hyatt standards in my opinion but the place has potential.

They did not have a room for us so they “upgraded us” to a room that had no AC, the TV had White lights through it. The toilet had pee around the base and the carpets were filthy. I would hate to see the room we reserved. The Embassy Suites next door looks much better!

They ran out of forks for breakfast @ 8:45am on Thursday.

Fine for an airport hotrl. Beds and linens arent as good as other Hyatts. No shuttle from airport.

The hotel is next to the airport and they don't have a shuttle service to the airport; they also don't have a shuttle to the cruise port. They offer an individual service that costs $15 per person. The service at the host's and in the kitchen was poor; they had unpleasant attitudes and demeanor. The televisions in both of the rooms we stayed in were broken.

Nice room, staff was very helpful!

Everything Was great

Excellent!!! Very clean , great breakfast…

Very courteous staff

Everything was nice

The hotel didn't have staff to serve a drink and by 6pm there was almost no food service. This This i

Staff was great. But the shower head in our room was broken.

Clean and staff was very nice.

Wonderful staff.

We called for a late check in due to delayed flight. Arrived at hotel were given a room with one king bed when 2 queens was reserved. The room rug was filthy and the room smelled. Requested to be moved and we were. However the stay was uncomfortable and disappointing. Hotel is old and needs updating.

Yes

Staff were nice. Room had an odor.

Room was ok. Restaurant did was mediocre at best. Had to go get our own beer and other liquor, because they did not sell it at the bar. It was a very limited selection. Overheard several others complain about this also.

La habitación no estaba bien limpia, el desayuno es una caridad, safa, pero hay hoteles mejores para pasar la moche cerca del aeropuerto. No volveria .

Clean room. Water pressure in shower was not great.

Yes very good

The staff were attentive and helpful. The room was very nice and clean.

The hotel was

Very subpar.

Tvs were not working properly

Nothing Dirty

The room was very clean. The staff was superb. I had a great experience and will be staying with Hyatt more

Restaurant was closed at 745 on a Saturday and we picked this hotel due to its proximity and read it had hotel shuttle… it does not…. Also our phone could ring but not answer in rm 314

Amazing staff, hotel was clean and very accommodating. I'd only recommend the fix the TV as it was broken in the room.

Clean room and staff was very friendly

When I checked in on February 16 Monday the reception lady told me my parking is free of charge since I will stay 4 nights. On top of that during my 4 nights stay my room never got cleaned. This was very bad experience.

Clean room

Room was fine. Had to walk to embassy suites for restaurant/bar.

Everything was excellent

Staff and room was amazing

Clean

Nice stay. Clean and very hospitable.

Staff was fine. Too many tv's with backlight issues. Also food not always available.

We were told we didn’t really have a room. They said booking oversells their hotel all the time. We were given a room with one bed instead of two because they were sold out.

The front desk staff was amazing and very accommodating. The rooms were surface clean however lots of details were missed-- loose dirt and hair were in the corners of the bathroom floors and showers, coffee stirrer was under the ottoman when moved. I wanted to live it but didn't

Toilet did not flush, had to call maintenance to get it fixed. No hot water in shower for first two days. Neighbor were way too noisy.

Good breakfast

Good for free breakfast and pool

Staff was very friendly

The front desk guy by the name of Antonio was awful the last day of my check out after breakfast I asked for clean towels and I had to ask numerous times, Until 20-30 mins house keeping brought them.

Shower took forever to get hot and the faucet was complicated because they put us in a handicap room and the faucet had “extra protection”. No one in our room was handicap. The hallways also look rundown with stained carpet and lifted wallpaper. They need upgrades and new management.

first of all they never clean your room not even put fresh towels or toilet paper. the breakfast was not good. the $25 per day fee for parking is ridiculous. and they close the pool at 6pm. not worth the almosy $300 a night

We liked the room and our stay was pleasant

Nor all the things functional on the room .. i.e bathroom plug. Staff were ok..

Filthy and breakfasts was like a warsone.

The floors and couch were dirty, there were no blackout curtains and the curtain that was there was see through, the beds/pillows were uncomfortable.

Very run down and dirty

Wonderful customer service

Beautiful hotel staff and location was great!

Todo perfecto

Everything was perfect.

Only negative was that the water in the shower was not that hot, and the water pressure was very, very weak.

Loved everything from check-in All staff was very kind, what I didn't like is you pay for parking when you're staying at your hotel. Unreal

Laundry was expensive and then we also had to pay for parking and ice machine ran out of ice.

The hotel and staff were great. Location stunk

Room spotless and Courteous staff

Amazing staff!

The breakfast area was dirty ant the staff they don’t refill the food.

The room was spotless, beds were comfortable, staff was pleasant and helpful. Breakfast read very good, however, pretty crowded. We had a cruise and hotel arranged for a shuttle, just a great overall stay.

Shower wasn't hot. Faucet wasn't cold. Does not have a shuttle to the Airport. Charged $30 to check in early even though room was ready.

The staff was very friendly and attentive.

Everything! I would definitely stay here next time I visit! Loved everything about this hotel and also right next to the airport.

The room was nice and cozy, helped save on Uber costs that's for sure. Staff were friendly, and were able to check us in early and waived the early check in times. Would highly recommend

The shower heas needs to be clean or replaced. Besides that, I love the room and service.

no hot water in room

Great

Elevators were not working. Room needs a full deep cleaning- especially carpet.

Room was spotless and comfortable

Room was a bit outdated and the bathrooms smells. The bathroom door doesn’t close and made noise and moved by itself. The bathtub was also in bad shape. Shower water was cold. Room temperature was not well regulated. HVAC had some issue. Only lobby area was nice. Breakfast has not many options.

No soap in the bathroom, ants, sink sprayed water, toilet didn’t flush correctly, water in shower took over 10 minutes to warm up, tv has burn out marks, “cafe” consistently out of items. Generally dingy and old. Certainly doesn’t live up to what the Hyatt name used to mean. Sheets and towels at least were clean.

Clean room, parking, staff was friendly upon arrival, security of of hotel, hotel required for entry and access for rooms closed off with doors requiring key

The staff were all amazing and no one was anything but kind to me. However, our room had some problems. Not hot water, our toliet didnt flush, there were ants, and we discovered wads of hair in nultiple towels.

The hotel was very clean and the staff was super friendly!

There was no hot water and nothing was done they just said that was it. Super frustrating to be traveling and tired and not be able to take a shower.

yes

Very friendly staff and the cleanliness. We arrived before our check in time - the staff offered a secure room for us to store our luggage until our room was ready. Pool was open and clean also. The atmosphere was welcoming and beautiful. Location was great- super close to MIA airport, walking distance to foods and convenient store. Lobby was on 2nd floor- recommend signage for people entering the building, there's no guidance on where to go.

Staff,room

Everything perfect

Room was nice, clean and beautiful view of the airport. A little noisy because of the airport but was nice. Never got to try the breakfast as we had an early flight. Easy check in process, will hold luggage so you don’t have to hold it till you get to check in.

Room was cleaned and staff were very pleasant.

Yes. We stayed for 24 hours waiting for our flight. Great room . Tv needed to be fixed. Everything else was amazing.

Good hotel, but lights went and elevators didn't work.

Room and public areas were filthy!

Had to go to front desk each night for clean towels Ran out tissue

One of the staff was pretty rude. Everyone else was very professional.

Breakfast and room carpets

Bed was not comfortable

The hotel had a bad smell, the elevators didn’t work and the wifi was out for half of my stay. The staff were very nice and tried thier best

Great staff service

This hotel is a little tired. Don’t want to think about how long it’s been since the room carpet was shampooed. I arrived to learn that the elevator wasn’t working, so they put me on a lower floor. The petite desk clerk was the only person available to schlep my big suitcase to the 4th floor. The staff were friendly and helpful, but this property needs a refresh.

Dirty. I changed rooms 3 times in 2 nights. 1st room had hair in the shower (looked like pubes, gross!) and the 2nd room was ant-infested. Finally on my last day there, the hotel had a power outage. No backup generators which meant no elevators, no hot table at breakfast. I can't believe this hotel sits under the Hyatt brand, it's more like a motel. The only positive here are the staff, who are all hard working and very friendly and helpful. But the hotel itself, is gross.

Very dirty sheets

Rooms are outdated need refurbishing. Bathroom toilets take 5 flushes to clear anything

The staff was caring, helpful, and assisted with all of our needs

All the above.

Room and pool area were clean. Carpet need update. Breakfast was good. Staff was nice.

No shuttle.\n Carpet in room stained.\n Not what at all, what I expected from a hyattalso\n No shuttles. Investigators

No airport shuttle, but can be walked, you can hear the planes approaching the airport.

Comfort

Not clean, outdated

Clean room. Good for night stay. No great food options here and limited drinks. We ended up going to the hotel next store to get dinner and drinks

Room was clean, very nice staff!

Airport sounds from jets talking off and landing all night

Loved it!!!!!

It was Awesome and had everything me and my family was looking Staff was super knowledgeable and Amazing Salutes to all Thank you

The bathroom in the lobby area does not work well. It was also pretty dirty with toilet paper everywhere. Overall the front desk staff are nice, the room is nice and quiet Breakfast was very good.

Everything very good

Excelente

Todo muy bien

Good size room, friendly staff.

The room was comfortable and clean. The staff was polite and helpful.

Stayed only 1 night, spacious room, friendly staff. Unfortunately no airport transport service.

We came in late and everything was fine except the little mini mart had no diet sodas!

Everything was great except breakfast which wasn’t appealing at all, but did its job if you are in a run.

Yes, the Carpets were dirty. Mirrow dirty

Hallways smelled like weed. Breakfast was not good like it normally has been at other locations.

Good and clean room. Near airport. Regular Hyatt breakfast.

Awful beds. Terrible mattress and we were supposed to have two queens. They were doubles. Breakfast way below par.

convenient to airport

Rooms were stinky bathroom was nasty and we didn’t even eat bear fast it was just very low class

My main frustration: no complimentary water bottles in the room. For a Hyatt property, this felt like an odd omission and a miss on basic hospitality. Fine for a quick overnight, but don't expect the polish you'd typically associate with the brand.

Room was dirty, very dirty hotel, elevator dirty, smells moldy everywhere, breakfast was a joke-fermented fruit, few hard boiled eggs, old bread and most important no forks, plastic spoons and knifes only!!

good

The room was clean. The building was really secure. The staff was great.

Rooms were nice.. Clean and everything you need. No microwave in rooms though. The only issues we had was that they ran out of food for breakfast. it was 45 min to the breakfast ended and there was no sausage, No Coffee.. We had to ask for more sausage and she said they were out and she would put out ham.. Which was fine.. But it wasn't ham she put out.. It was thin sliced lunch meat turkey. When we asked her for coffee.. She went to the back and got us one cup of coffee.. Like they were not gonna bring anymore out. Don't nice hotels have coffee out all the time. It was a disappointment. We ended up going out to breakfast our 2nd morning instead of fighting with the breakfast lady for breakfast and coffee.

We arrived early and were given the opportunity to check in with a fee, which is took advantage of becasue we were VERY early due to getting off the ship earlier than intended. The carpets in the hallway leading to our room definitely could use some replacing. Upon entering our room we noticed that the bathroom door lock was broken and there was no handle on the outside and our TV had these stange lines going accross it which made it very difficult to watch. The outdoor area was very nice. We enjoyed sitting by the fire lanterns, although only one was working. If you are staying just to be be near the airport, the location is great, but don't expect there to be anything to do or see. You absolutely need a car or would need to take an UBER. There is NO bar or restaurant. They do offer cans of beer and some cocktails that the front desk staff make for you as well as some food that the front desk staff also prepare for you in a TurboChef. The staff was not overly friendly at all, they were just there to do their job. It did it's job, but I don't think I would stay again.

Lacks variety

Courteous staff. Clean room.

Only issue was breakfast, they did not have staff to refill when things were getting over

Orbitz has on their site that there is shuttle service from the airport. Which isn’t the case. Tried calling the hotel multiple times and got a busy signal each time. Beds and pillows were uncomfortable wont book here again

Clean room, Great amenities. Breakfast was sun standard for a Hyatt. Pool was surprisingly not heated! Staffs was unwelcome, not rude but not interested to help out either.

Shuttle service recommended to get to cruise port was great. Bottled water from refrigerator at front desk are $6 each.

Everything was good !

Breakfast had limited choices for vegetarians. No nuts station with yogurt.

Very close do the airport and the port . Large room with Comfy beds

the room wasn't clean, dirty sheets extra cover had holes all over it and stains all on it. had hairs in the bed, in the bathroom, on the towels. the shower had mold wasn't clean. the towels are stored above the shower in the shower so they get damp and were not clean.

Room smelled cigarettes. The hotel from reception to the room smelled cooking. Reception area couches looked dirty and so aged. Room service was not available daily, it is only every other day. Customer service was very poor Avoid at all costs.

Room is okay. But breakfast not enjoyable at all.

Breakfast can b better

Need a mirror in the room for a woman for makeup and good lighting for it.

The room and staff are okay, but the hallway smells like drug.

Great place to stay

This was a great clean place with wonderful customer service. I would definitely stay here again. I also saw no bugs for anyone who looks for that in a review.

Just noticed several ripped chairs during breakfast. Hope hotel will fix or change them

The staff was rude. No one answered the front desk call. No housekeeping. Rooms were decent.

Great staff, clean room

Check-in personnel was very pleasant and helpful!

good

The hotel when we arrived ( late as both flights had been delayed) did not have shuttle service and their communication system was completely DOWN for days which is why we couldn’t get in touch with anyone to clarify our reservation status and advise them our late arrival time. A lot of issues that could have been resolved in a timely manner or best completely avoided altogether. Poor service and very bad communication.

Nice property…manager and front desk staff were very helpful

Place is outdated , not like other Hyatt stays

Great stay

Overall good

Good.

The facility was clean. The breakfast was awesome, the room was amazing and the staff was truly pleasant.

Big room, modern, comfortable.

Great stay, breakfast was decent.

TV and in room phone did not work properly, reception staff were not particularly supportive or friendly after reporting . And they also charged me for an extra night, despite telling them that the two night stay was paid for by hotels.com I would not stay here again. Breakfast was extremely basic . Paper plates and plastic

Staff was very courteous and friendly. Room was comfortable and clean.

Breakfast was blah borderline gross

Poor check-in experience . The guest relation next morning was very dismissive after I reported my TV was not working and telephone line was constantly engaged so unable to contact anyone . Very disappointing experience at Hyatt !

Clean comfortable room.

Quick stay before a cruise. Convenient location to airport and ports.

The hotel was beautiful. Breakfast was great. We needed to use the pull out bed and the cushions on the couch before you even pulled out the bed the couch cushions were heavily soiled. The pull out bed also had a lot of stains. We made a pallet on the floor.

The staff was awesome. The furniture is worn and needs to be cleaned and restored. It brings the value of the property down. A beautiful place, just requires some minor maintenance and repairs. I would suggest this hotel.

Room was nice and bed very comfortable. Staff was pleasant and friendly

Very clean and well sized room. Hotel staff was curteous and pleasant during my stay. Would definitely consider staying again at this hotel on future visit to Miami.

My stay here was extremely disappointing, we arrived close to midnight after a long day of travel and our room (2 queen beds) wasn’t available and we were given a

It was awesome stay.

Ok

On the other side of 5th floor and it was fine

Our room was lovely and the staff were nice.

Everything was perfect.

Friendly staff at check in, very clean room. Thank you!!

Staff was great and rooms very clean!

i never expected a Hyatt Hotel to be so decrepit; Hotel lobby upholstory is breaking apart - Hotel and room carpets are dirty-our television had 20 different white spots on the sceen - hotel shower was not working properly and toilet flush mecanism was broken

Receptionist who checked me in was great could not remember her name

Nice place good and clean

Good stay

It was a good room at a fair price close to everything

Room smelled of mold. The AC was not on upon arrival and room was 77 degrees. AC also was not on in the hotel lobby/common areas. Only food nearby is hotel directly next door, which staff directs you to, however there is no access between the properties and you must walk around the perimeter fence on a sketchy, dimly lit side road.

The carpet in my room and in the halls had stained in several places. The breakfast was minimal.

More food options

Clean room

The staff were friendly and helpful. Breakfast food seemed subpar as far as continental breakfasts go. Particularly the hard boiled eggs were stiff, perhaps very overcooked or just sitting around. The rooms were clean but had a pretty strong cleaner smell. Also, the parking spots were small. Overall, I have mixed feelings

Clean room , nice staff, longer than expected to the cruise port

very very good

Coffee OJ apple juice all fresh and right 5 Stars all the way

Great stay!

The hotel needs to upgrade. Worn out furniture and not as clean.

I was in room 437 between the train station next-door and the airport runway was right over my room definitely not the place you want to stay to get some sleep. Stay there for two nights and was so happy to leave.

Everything was clean the only problem I had was the pools cleanliness

Furniture was badly worn, out of a lot of food and alcohol offered on the QR code. Presentation of food was lacking. So many things at this hotel especially food and beverage and layout not at Hyatt Standards. Very confusing layout and make your own waffles not Hyatt Standard. TV had lights all across the screen and turned it to 94 and still no sound. The cleanliness score was for the room.

The staff was incredibly helpful and friendly which we greatly appreciated.

Nunca limpiaronel cuarto nos alojamos 5 días terrible lo de la limpieza

Room was very clean, front desk person was very well ! I will come in back.

Room smelled like marijuana. Poor selections for snacks. However, breakfast was good, but not enough to make up for the poor room quality.

Front desk personnel were the.best.

This hotel met my expectations and I will definitely be returning.

The hotel is pretty run down - vinyl peeling off the seating in the lobby, the room smelled weird, the hallway paint is scuffed up. Front desk staff was great though.

Great place!

Great

Breakfast options

Gores was very nice and clean , staff was real kind and it is convenient being real close to the airport .

Front desk stuff good help.thx

Very good service of front desk employees,best helper.I leader more than 30 peoples.thx

yes

Clean large room. Comfortable bed. Friendly staff

Very nice and clean place to stay. And main thing is safety was excellent.

Clean room , good breakfast

I was pleasantly surprised by the room size and price. It was amazing! Definitely recommend.

La habitación estuvo muy limpia. El staff fue muy amable.

Yes

The tub and shower need refurbishment and the bed sheets felt hard and scratchy. Also, the TV had white dots all over the screen.

I accidentally booked for the wrong day, and was unable to cancel with a refund

The kindness of the staff is to be commended.

Our room was not fully cleaned. We had food on the floor from the previous guest. Bed linens needed changed, due to hair being all over the sheets. And the shower had hair all over it. The room was not cleaned housekeeper just called herself tiding up.

This hotel was sooo pretty and the staff was kind.

Great room, nice, clean and comfortable! Breakfast was also very good.

The room was in a good condition and the staff was courteous.

The room was okay and the staff was pleasant and helpful. The manager, Russel Morgan was cool and helpful.

Not sure why there were so many bad reviews on this place. Room was clean, staff was friendly and the pool was nice and clean. Would definitely stay there again.

yes

Staff really amazing!

everything was perfect

Customer services, room, etc. was fantastic. Only compliments form me.

The breakfast wasn't good staff was great the room was okay. The sink drain line was clogged up and the toilet wasn't fleshing properly.

Yes

I am satisfied based on the pricing and general cleanliness of the property. The hotel is conveniently located near the airport however I would have liked a shuttle service. Also the rooms do not carry a microwave which was a little inconvenient however, I was overall satisfied with my stay based given the pricing and the offerings of the property.

Very nice staff. And great room for the price.

Room and pool were very clean, the public restrooms needed some tlc and love. They were not cleaned the entire trip. Great location, not many food options & the bar is pricey. Wonderful staff, early check in, for a reasonable fee.

TV did not had streaming services

Not so clean

Front desk staff very good

The staff were courteous and welcoming. As for the room was nice and clean.

Everything was wonderful except the transportation shuttle. We waited and waited for our shuttle to get to the cruise port, were told 1230, our cruise check in was 1:30. We were told to be downstairs at 12:15 which we were. 12:30 went by, 12:45 went by and kept being told 5 more minutes they’ll be here. Well looking at maps it was an hour drive to the port because of traffic. By 1pm we had no choice to get an uber, the last boarding time was 2:30, we had no time to spare and the shuttle never came. I still wonder had we actually waited for that shtttle if we would have made it at all. Not reliable transportation when you need to be somewhere!

I had to wait for more than. 45 minutes because I didn’t tell mommy that I will come late, I kept calling to hotel to open the door and door no one opened after a long time, another guest came he opened the door. Then I went to lobby. When I told them that I was waiting for 45 minutes thats when someone started checking phone and found their phone not working. I mean how irresponsible they are.

Cleanliness

Very nice and clean place.

Breakfast was excellent

Nice n clean

Friendly and clean!

The tv was not working, the shower was leaking water and the shower head was a rusted, the house keeping staff was super friend.

Very nice place to stay before going on a cruise.

Room was nice

The room was not spotless but the staff fixed it immediately. The staff did a wonderful job accommodating our needs and making the stay pleasant

Staff friendly, easy to schedule transportation for port drop off..walkable area.

Staff member was fantastic after a truly horrible experience from the moment we landed at Miami International AirPort. He made it so easy and assisted us greatly.

Clean Room, Great place to stay !

Large rooms free breakfast

Close proximity to the airport for a good night’s rest or overnight stay. There wasn’t much within walking distance but was accessible by uber.

Eventually we got the correct room that we had booked as apparently that had been earlier allocated to other guests However the very helpful Hotel Manager made everything OK and our big thanks to him .

Loved it and got to stay till 4 pm while waiting for flight for extra $ that as a bonus.. no ones ever done that before.

I like the cleanliness, the large open spaces, the spacious room, and comfortable bed.

The room was in very good condition the only problem that I had was that they only have breakfast and there is nothing to ear for the rest of the day they should have food available all day long

The room was spacious and very clean! It was very comfortable for one night and will stay there again because of its proximity to the airport.

Servicio al cliente regular, las habitaciones estaban sucias o sea falta de limpieza profunda

No one speaks english they just look at you when asking a question.

Tv is room was broken.

Yes room was great and staff also very welcoming and accomodating.

The front desk staff was very friendly, and the rooms were clean and comfortable. The only downside was the breakfast. It seemed a bit disorganized and several items had run out, including the waffle batter and butter. It would be great to see a little more attention given to keeping things stocked and managed in the morning. Overall, a nice stay, but I wouldn’t count on the breakfast.

Thank you. Breakfast was good, had a good variety.

It was ok

Staff was nice and helpful, didn’t make it to breakfast, bed was comfy.

Room was clean. Good breakfast, staff was wonderful and will stay here again.

The staff were great, clean room and beautiful hotel

Friendly staff

Tv didn’t work

Towels were stained/darkend areas. Room wasn’t wipe down in some areas. There were smudged fingerprints on bedside lamp buttons. Check in staff were great and attentive.

The toilet is not clean and the free coffee bag are opened

Habitación cómoda, limpieza, comodidad y cerca de todo.

Shuttle was good and clean room

NA

Smooth and easy check in. Clean

Ok but parking is expensive

Top tier,

My room was spacious, modern, and meticulously clean. The large bed and fluffy pillows provided a restful night, and I appreciated the separate sitting area that gave me some extra space to relax. The amenities were well-thought-out: the free WiFi was fast and reliable, the flat-screen TV offered a wide selection of channels, and the in-room coffee maker was a nice touch.