Hyatt Centric Brickell Miami

Valet parking wasn’t so polite.

Great stay, great price.

Superb

Great location, incredible views. Super friendly staff

Location Having to pay for parking after spending all that money on the rooms.

Súper

The hotel is lovely and the rooms are very spacious, the bay view is beautiful. The environment and atmosphere was relaxing i really enjoyed my stay.

There was no concierge to help us figure out what to do and where to go. The reception staff tried their best but that was not good enough

Showers make a loud hissing noise middle of the night

Clean and functional with its location Nothing

Location When I checked in, they charged me a $150 deposit. They didn't refund part of it and said I paid for the internet.

Location

Great location

Super

Good place, good location. Nothing fancy, but clean and central. With good parking.

Be aware that some of the amenities advertised by this hotel were either unavailable or not functioning during my stay. The amenities listing was misleading and did not match what was actually offered. In addition, guests were allowed to play loud music throughout the night, which made it difficult to rest and negatively impacted the overall experience. I strongly recommend calling the hotel directly before booking to confirm the availability of any amenities that are important to you and to inquire about the hotel’s policies regarding noise and guest disturbances.

Everything the staff the service. The cleanliness the rooms the view. The dining Everything was excellent Nothing. I love everything about the property and will stay again

Everything the staff the service. The cleanliness the rooms the view. The dining Everything was excellent Nothing. I love everything about the property and will stay again

Pool out of service. Hotel charges amenity fee for no amenity lol.

Very good

clean room, friendly staff

Great views from bedroom. Very comfortable room which was modern, clean and relaxing to be in. Staff were exceptionally helpful and nice. Within walking distance of many eateries and close to free trolley buses.

..

close to restaurants Pool was being renovated

close to restaurants Pool was being renovated

Everybody very respectful🙌

Personal muy amable y profesional, habitación limpia , tuve que hacer un pequeño reporte de mantenimiento y resolvieron el problema muy rápido

Was disappointed that the pool was not available for use and we were not told ahead of time that it wouldn’t be available for weeks.

Exceptional

Not worth the cost

Location Not worth the cost

Super good!!

Location, cleanliness. Amiability of staff. Nothing

Location, cleanliness. Amiability of staff. Nothing

The place was great. Clean and had extremely helpful staff. The highlight of my stay was definitely the bartender at the rooftop bar his name was Dwi (I may be spelling it wrong sorry!). He was very warm and inquisitive. He asked questions and explained everything we needed to know as first time travelers to Miami. He recommended drinks (very delicious by the way!) , asked about our trip from the Bahamas and gave tips on fully enjoying the Miami experience. It was our first day and we were sooo glad we stopped there. It was by pure accident we walked up to the rooftop that early being our goal was to explore the hotel but hours quickly passed as we felt right at home with him. Tremendous guest service and a tremendously generous person. Pleasee I recommend everyone who goes here to visit the rooftop bar. Also shoutout to the bartender in the Cana restaurant on the 2nd floor as well. I didn’t get his name but he was extremely friendly as well and recognized our Caribbean accents from the first words. That was refreshing! Shoutout to Dwi too for getting me in such comfort to talk with my accent and complimenting us on it as well! 10/10

Tiene una vista espectacular. Gracias a Oscar de Front Desk quien nos ayudó en todo y fue muy atento y amable. Nos hizo sentir como en casa

The pool was under construction, and the website didn't mention it, so we were unable to use the pool very disappointing

When booking through Expedia there was no notification that the pool is under construction. That’s one of the main reasons why I selected this hotel. Furthermore, there is no information on their website about the pool OR the construction that starts promptly at 9am. During check in- hotel attendant told us we were being “upgraded” to the 18th floor with a bay view however he felt like it wasn’t important enough to mention the pool was under construction and that we were right underneath said construction, in fairness- the Marriott pool next door was made accessible to us, however it was much smaller and very full by the time we arrived. The most they would do to accommodate me was waive the resort fees and give me a hotel credit. I would have preferred full disclosure!

Exceptional

The service at the restaurant was excellent, very attentive personnel and overall a pleasant experience when we had breakfast. If you chose the to include breakfast in your reservation, note that it is not buffet, it is a la carte and how it works is that you have a spending limit per person. Front desk service was not particularly welcoming, staff seemed annoyed and were not of much help for the couple of questions we asked. The main disappointment was that we booked a suite expecting fully separated living and sleeping areas. It was just one large room and there was just a TV and a drawer separating the areas. Was not a very functional room.

The service at the restaurant was excellent, very attentive personnel and overall a pleasant experience when we had breakfast. If you chose the to include breakfast in your reservation, note that it is not buffet, it is a la carte and how it works is that you have a spending limit per person. Front desk service was not particularly welcoming, staff seemed annoyed and were not of much help for the couple of questions we asked. The main disappointment was that we booked a suite expecting fully separated living and sleeping areas. It was just one large room and there was just a TV and a drawer separating the areas. Was not a very functional room.

Property was maintain

The hotel is beautiful and clean. Perfect location and public transportation.

. .

. .

Great stay

La Piscina estaba cerrada y en ningún lado me avisaron viene con dos menores que quería disfrutar este espacio y fue imposible en las fotos los mostraron pero en ningún lado pusieron que no estaba en uso

Alina from front desk was very helpful .

Pet relief area on the 4th floor parking location, incredible staff, amazing views

Pet relief area on the 4th floor parking location, incredible staff, amazing views

Front desk staff was okay, it honestly depends on the guest and how welcoming they are towards you in my observation. The room was exactly what I wanted. Balcony, Bay view was amazing. The main pool was out of service which made the alternative pool very congested. The hotel food can be improved to include more selections. Overall the hotel was very peaceful and served the purposes I needed for my stay. I definitely would return.

Great hotel ash to check in and out .

The staff was very professional and kind. This hotel has very poor acoustics. We were woken up by the alarm clock of the person in the next room. Amenities were not stocked when we arrived and were periodically replenish through the trip.

Upscale with great water views.

No good

Good

am writing to formally raise a complaint regarding my recent reservation (Booking Reference: # 5326929224) and the handling of my case by your customer support team. I booked a three-night stay but needed to depart after the second night. Prior to checking out, I contacted Booking.com customer service to confirm whether I could avoid being charged for the third night. I was explicitly advised that I could proceed with checkout, that the charge would be adjusted to two nights, and that Booking.com would coordinate directly with the hotel so I would not be charged for the 3rd night. Relying on this guidance, I checked out accordingly. Despite this, the hotel charged me for all three nights and later informed me that the adjustment window had passed. As a result, I was charged for a night I was specifically told by you that I would not be billed. I have spent considerable time—across multiple phone calls and email exchanges—attempting to resolve an issue that arose solely from following instructions provided by Booking.com. Unfortunately, this has not yet led to a satisfactory resolution. Given that I acted in good faith based on the assurances provided by your customer service team, I am requesting an appropriate compensation or account credit in recognition of the damage, time and inconvenience caused by this matter. I trust that Booking.com will review this situation carefully and resolve it fairly. Please confirm receipt of this email and advise on the next steps. Thank you for your attention. I look forward to your prompt response. Sincerely, Jorge Jorge Aguilar I. 786-747-5508 am writing to formally raise a complaint regarding my recent reservation (Booking Reference: # 5326929224) and the handling of my case by your customer support team. I booked a three-night stay but needed to depart after the second night. Prior to checking out, I contacted Booking.com customer service to confirm whether I could avoid being charged for the third night. I was explicitly advised that I could proceed with checkout, that the charge would be adjusted to two nights, and that Booking.com would coordinate directly with the hotel so I would not be charged for the 3rd night. Relying on this guidance, I checked out accordingly. Despite this, the hotel charged me for all three nights and later informed me that the adjustment window had passed. As a result, I was charged for a night I was specifically told by you that I would not be billed. I have spent considerable time—across multiple phone calls and email exchanges—attempting to resolve an issue that arose solely from following instructions provided by Booking.com. Unfortunately, this has not yet led to a satisfactory resolution. Given that I acted in good faith based on the assurances provided by your customer service team, I am requesting an appropriate compensation or account credit in recognition of the damage, time and inconvenience caused by this matter. I trust that Booking.com will review this situation carefully and resolve it fairly. Please confirm receipt of this email and advise on the next steps. Thank you for your attention. I look forward to your prompt response. Sincerely, Jorge Jorge Aguilar I. 786-747-5508

Volvería sin duda

Exceptional

Awesome,

Had a beautiful view, friendly staff, clean rooms great on site restaurant.

The pool was closed for remodelating and it was not in service

That should be around $150. They charge $350, they gave me a really bad room with a lot of wear and tear. Looks like this room has been through a lot. Floors are in bad shape. Bathroom ceilings in bad shape.

That should be around $150. They charge $350, they gave me a really bad room with a lot of wear and tear. Looks like this room has been through a lot. Floors are in bad shape. Bathroom ceilings in bad shape.

Exceptional

Super clean and convenient to walk to shops and eating

Super clean and convenient to walk to shops and eating

Very noce hotel

We booked this hotel at the last minute after our Airbnb fell through, and it turned out to be an even better choice. The location was perfect, and the hotel itself was spotless and very well maintained. What truly stood out, though, was the staff—everyone we encountered was incredibly friendly, welcoming, and helpful, going out of their way to make sure we felt comfortable and taken care of throughout our stay. The bed was very comfortable; the only minor downside for me was that the pillows were a bit too firm. Overall, I would absolutely recommend this hotel to anyone planning a visit to Brickell.

Superb

Great

Location The rooms are unkempt and the cleaning staff is hardly attentive. The connecting door lets you clearly hear your neighbours next door speaking which is very annoying. Furthermore, from our room on the 11th floor you can hear a loud car passing by. The glass on the balcony doesn’t offer any soundproofing.

Exceptional

Exceptional

Hotel was very clean and nice great spot

Nice

Eventhough the hotel was beautiful and friendly staff we were unaware the pool was out of service. The point of coming here was for the rooftop pool with our child. If I would of known I wouldnt have booked here. They didnt even mention it at check in. We found out from the bartender and the pool bar.

Next door neighbors were loud and kept us up at 2:00am-3:00am, thin walls

Clean room, friendly staff, easy to walk around great location. We ordered room service and it was served in paper containers would not recommend.

Wonderful room, outstanding shower. The front desk guy was the best! Still looking for something I didn’t like lol

Staff very professional and friendly. Great location, and view. Clean, and comfortable . Delicious food in the restaurant.

Staff very professional and friendly. Great location, and view. Clean, and comfortable . Delicious food in the restaurant.

Wonderful room, outstanding shower. The front desk guy was the best! Still looking for something I didn’t like lol

am writing to formally raise a complaint regarding my recent reservation (Booking Reference: # 5326929224) and the handling of my case by your customer support team. I booked a three-night stay but needed to depart after the second night. Prior to checking out, I contacted Booking.com customer service to confirm whether I could avoid being charged for the third night. I was explicitly advised that I could proceed with checkout, that the charge would be adjusted to two nights, and that Booking.com would coordinate directly with the hotel so I would not be charged for the 3rd night. Relying on this guidance, I checked out accordingly. Despite this, the hotel charged me for all three nights and later informed me that the adjustment window had passed. As a result, I was charged for a night I was specifically told by you that I would not be billed. I have spent considerable time—across multiple phone calls and email exchanges—attempting to resolve an issue that arose solely from following instructions provided by Booking.com. Unfortunately, this has not yet led to a satisfactory resolution. Given that I acted in good faith based on the assurances provided by your customer service team, I am requesting an appropriate compensation or account credit in recognition of the damage, time and inconvenience caused by this matter. I trust that Booking.com will review this situation carefully and resolve it fairly. Please confirm receipt of this email and advise on the next steps. Thank you for your attention. I look forward to your prompt response. Sincerely, Jorge Jorge Aguilar I. 786-747-5508 am writing to formally raise a complaint regarding my recent reservation (Booking Reference: # 5326929224) and the handling of my case by your customer support team. I booked a three-night stay but needed to depart after the second night. Prior to checking out, I contacted Booking.com customer service to confirm whether I could avoid being charged for the third night. I was explicitly advised that I could proceed with checkout, that the charge would be adjusted to two nights, and that Booking.com would coordinate directly with the hotel so I would not be charged for the 3rd night. Relying on this guidance, I checked out accordingly. Despite this, the hotel charged me for all three nights and later informed me that the adjustment window had passed. As a result, I was charged for a night I was specifically told by you that I would not be billed. I have spent considerable time—across multiple phone calls and email exchanges—attempting to resolve an issue that arose solely from following instructions provided by Booking.com. Unfortunately, this has not yet led to a satisfactory resolution. Given that I acted in good faith based on the assurances provided by your customer service team, I am requesting an appropriate compensation or account credit in recognition of the damage, time and inconvenience caused by this matter. I trust that Booking.com will review this situation carefully and resolve it fairly. Please confirm receipt of this email and advise on the next steps. Thank you for your attention. I look forward to your prompt response. Sincerely, Jorge Jorge Aguilar I. 786-747-5508

The size and the overall style of room, private balcony, location, valet parking. The water pressure in the shower was terrible.

Exceptional

always 10/10

Great location. Walking distance to all the restaurants, convenience stores pharmacies CVS cafes Brickell city center etc.

Property well located, but "well worn". Room Floors were in bad shape. Pool area was under some type of construction. Staff were SUPER Great!

The onsite staff were fine - not overly nice but not rude either. Hotel was clean. Major problem was that even though I booked and prepaid through Expedia, the hotel repeatedly put pending on the card given for onsite incidentals and when I had to get Expedia involved to resolve it because the hotel staff couldn't/wouldn't, my Expedia payment was refunded instead of Hyatt reversing the charges. I checked in a week ago, was charged the destination fee and the incidentals twice. Then, they charged one amount that wasn't the full price for the room. Then later, after I brought all the erroneous charges to their attention, they charged me AGAIN for a different amount! So, now I was charged twice for the room, and the hotel has a LOT of extra pending charges still sitting on my credit card for a 1-night stay w/no extra anything. I'm going to have to report fraud to my credit card issuer to get the Hyatt's extra charges off my card. Will never stay at a Hyatt again.

At that price, it should have been cleaner. Walls were visibly dirty a long with light switch plates, black stains on curtains. Main surfaces seemed wiped down but no extra attention to anything else. Needs a spring cleaning

Convenient location and good facilities

The staff was very friendly and helpful. The room had white, laminate type flooring which was filthy! Our white socks were completely black at the bottoms after a few hours of walking on it.

Staff was professional and kind. The room had a lovely deck overlooking Miami Harbor. But the room definitely needs updating. The floor is worn out and the bathroom needs a massive update. Fixtures were pitted and hopefully not dirty.

We booked our family of 5 in a suite and when we arrived after a long day of travel, they had over booked and put us in a 1- king bed room. We had kids sleeping on the floor.

Hotel is dated and service was poor. Convenient location

Nice room and pool

The bar/restaurant food was excellent! It exceeded my expectations! And the food was delicious and better than advertised.

Small lobby - rooms are pretty good. Walkable to Brickell area and close enough to the airport.

I did not get breakfast there

love it

The food at the restaurant was great! The staff members were all very friendly and polite. We were not very happy with our room though. It seemed dated and the floor was chipped and cracked, giving it a cheap feel.

The rooms are nice and spacious. The sound proofing could be improved between rooms as it was quite noisy at 4 am when our neighbors came home and decided to yell for an hour.

We chose this location for the advertised ocean view knowing it was not quite as modern as some of the other choices. We had two rooms that were both quite rundown. The floors were so bad that I didn’t want to take my shoes off at all throughout the stay. The tiles shifted and had large, ugly and frankly unsafe gaps. There was damage to the ceiling that could’ve been fixed in 10 minutes by any average person. There was mold on the ceiling in one bathroom, and mold in one of the coffee makers. The view is nothing like advertised, at best a sliver of the ocean. The staff was really kind, but I was happy to leave this location.

spacious room, i could work and relax. Bed was comfortable, good shower and not a bathtub like most American bathrooms tend to have. As you get older, you appreciate more and more those kind of bathrooms. Staff didn't clean my room daily, and often i had to request at the front desk, more than once, to clean my room.

Nice view from the room. They were very accommodating and held our luggage since we arrived early and gave us early access to the pool while we waited.

Loved the pool and upper deck. The room was clean but there was no microwave.

Property is very run down. Def not the standard for Hyatt that we're used to. Everything was falling apart inside the unit and common areas. Room was given to us filthy. With hair and stains on the sheets. Staff doesn't care to help, and just there to clock in and out. Would never ever stay there again. And it wasn't cheap either. More like a 2 star than a 4 star property and service.

What a great trip. The Hyatt Centric was the perfect home base.

Clean, great area. Nice amenities! Worth the price!

Clean room, but looks old. The lobby is very small. The restaurant is really good and nice.

Floors in room needed some repair and were a little bit dirty

we love everything in there～

Great staff!!

Absolutely loved the stay, staff was very nice

They oversold and put us in a room with 1 bed even when I made it very clear we needed the two beds. It’s almost like they did it on purpose. Very dusty and full of allergens. My entire family was suffering from allergies. It was the same even when they transferred us to a different room. They probably need to vacuum the sofas and change the air filters.

Great Staff, Friendly and Helpful, Only Downside was that Swimming Pool was out of service and had to go use the one from a different property that was made available for us to use by the Hotel

The room was spotless. The staff was courteous. I appreciated the daily housekeeping (except that it did not occur on the day before we departed.

The room was spotless. The staff was courteous. I appreciated the daily housekeeping (except that it did not occur on the day before we departed.

Great Great

Great view

Great view

Valet understaffed

The bathroom was nice and modern All the adds have photos of rooms that seemed larger..our room was small the rooms on either side were larger and the noise form other rooms is evident, also some of the usb plugs did not work

Poor room condition

Poor room condition

Great in everything

Great in everything

Clean, comfortable and great location

Clean, comfortable and great location

The waitress in the restaurant was very rude and barely came to our table. She had a very strong accent.

The waitress in the restaurant was very rude and barely came to our table. She had a very strong accent.

The room was sparkly clean, the staff were very kind, and it was very quiet and relaxing just exactly what we wanted!

The room was sparkly clean, the staff were very kind, and it was very quiet and relaxing just exactly what we wanted!

Maintenance level could be better

All was great at this hotel. Wonderful location.

All was great at this hotel. Wonderful location.

Staff was great!! The restaurant was absolutely exceptional and the staff there were wonderful

Staff was great!! The restaurant was absolutely exceptional and the staff there were wonderful

The location was great

Room was bigger than expected. Location was great. View on 16 floor was great as well Neighbors were kind of loud but didn’t bother me too much

Staff was friendly and professIon. Unfortunately the couch had a bad stain on it that made it unusable. Disappointed for a Hyatt property.

Staff was friendly and professIon. Unfortunately the couch had a bad stain on it that made it unusable. Disappointed for a Hyatt property.

Great walk able location and very clean.

Great walk able location and very clean.

Unfortunately the rooftop was always closed. ( that was the reason I booked this hotel.) Also the hotel bar closed at 9pm. I would not recommend it unless you are on a business trip.

Unfortunately the rooftop was always closed. ( that was the reason I booked this hotel.) Also the hotel bar closed at 9pm. I would not recommend it unless you are on a business trip.

Close to family, easy access to restaurants and shopping. Great location As I have stayed prior, I noticed it was a bit in need of some sprucing up. It’s the little details

The view was absolutely beautiful! High rise view with city and bay water area. Rooms were spacious and came with balcony. I looked pass the pet friendly. Valet was ok, very hard communication.

Was very busy hotel close to all amenities

Was very busy hotel close to all amenities

Very comfortable, nice area for walking I wish there were more food opinions

Everything Nothing

Staff were a little distant - helpful when asked but not pro-active. Great room and the pool on the top floor is fantastic. Certainly good value for money. Location pretty good, too.

Staff were a little distant - helpful when asked but not pro-active. Great room and the pool on the top floor is fantastic. Certainly good value for money. Location pretty good, too.

Room was clean. Staff was attentive and courteous. Valet parking staff was excellent, helpful and gave us recommendations for walkable places to eat.

Room was clean. Staff was attentive and courteous. Valet parking staff was excellent, helpful and gave us recommendations for walkable places to eat.

However, the room just looked a bit used. It wasn’t sparkling clean with parts of the floor being chipped away, a fairly significant amount of dirt/dust lying around that hadn’t been vacuumed, wall paint was peeling off/missing. Once I came to terms with the above we had a great stay, but it’s by no means 5 stars, even 4 may be pushing it. Work to be done. Restaurant on floor two was awesome.

However, the room just looked a bit used. It wasn’t sparkling clean with parts of the floor being chipped away, a fairly significant amount of dirt/dust lying around that hadn’t been vacuumed, wall paint was peeling off/missing. Once I came to terms with the above we had a great stay, but it’s by no means 5 stars, even 4 may be pushing it. Work to be done. Restaurant on floor two was awesome.

Only stayed one night. Well located, clean and great views of the Bay.

Only stayed one night. Well located, clean and great views of the Bay.

walls arenty built to slab so you can hear what they saying next door.

walls arenty built to slab so you can hear what they saying next door.

The front desk. Excellent customer services. The whole Hyatt Team

The front desk. Excellent customer services. The whole Hyatt Team

It is a really nice hotel and the staff interactions were great. I did experience a lot of noise disturbance with people slamming their doors. Also, it would be great to have the balcony light optional. I have an astigmatism and having that light on makes it harder to see. I have clearer vision when there is not an additional light around me, blending with all the city lights. I would have enjoyed being able to sit out on the balcony later, especially with the 19 floor closing at 8pm.

It is a really nice hotel and the staff interactions were great. I did experience a lot of noise disturbance with people slamming their doors. Also, it would be great to have the balcony light optional. I have an astigmatism and having that light on makes it harder to see. I have clearer vision when there is not an additional light around me, blending with all the city lights. I would have enjoyed being able to sit out on the balcony later, especially with the 19 floor closing at 8pm.

Hotel was a great location. Very clean and staff was nice. It was close to a Cava and nice walking paths along the water.

Hotel was a great location. Very clean and staff was nice. It was close to a Cava and nice walking paths along the water.

We returned almost midnight to find that the door lock is broken and we cant access the room, we had to wait for almost one hour for them to try to open the door the old fasion way. They told me they wilk be at 8:00 am to fix the door. I wake up at 7:45, no one showed up, i called them at 8:45, they said they are waiting on me to wake up, they showeed up around 9:00. We waited until they finish. At the time of check out they told me they will remove the hotel fee of $40 per night for 4 nights i was checking the credit, I found out this is not the case.

We returned almost midnight to find that the door lock is broken and we cant access the room, we had to wait for almost one hour for them to try to open the door the old fasion way. They told me they wilk be at 8:00 am to fix the door. I wake up at 7:45, no one showed up, i called them at 8:45, they said they are waiting on me to wake up, they showeed up around 9:00. We waited until they finish. At the time of check out they told me they will remove the hotel fee of $40 per night for 4 nights i was checking the credit, I found out this is not the case.

This hotel is exceptional!! I was treated so well here.

This hotel is exceptional!! I was treated so well here.

From very clean, facilities very basic.

From very clean, facilities very basic.

Everything was great except for the housekeeping. My comforter had brown stains and the floor was sticky. This property is too expensive per night for lackluster cleaning. Also, the property is a bit overpriced. I paid $300 less on my second stay at a nicer hotel a few miles away that was a whole apartment with a view and balcony rather than just an unclean room. The service here at Hyatt was great and the food at the restaurant was excellent. Only issues are cleanliness of rooms and being a bit overpriced

Everything was great except for the housekeeping. My comforter had brown stains and the floor was sticky. This property is too expensive per night for lackluster cleaning. Also, the property is a bit overpriced. I paid $300 less on my second stay at a nicer hotel a few miles away that was a whole apartment with a view and balcony rather than just an unclean room. The service here at Hyatt was great and the food at the restaurant was excellent. Only issues are cleanliness of rooms and being a bit overpriced

Room is clean and smell clean geeat job on that,what a good experience.

Room is clean and smell clean geeat job on that,what a good experience.

No great view.

No great view.

It was fine the $40 resort fee was absurd

It was fine the $40 resort fee was absurd

We changed 3 rooms as they were too dirty, one even had a used towel in the room when we entered We were upgraded to Junior suite and it was too dirty and also flooring was coming out

We changed 3 rooms as they were too dirty, one even had a used towel in the room when we entered We were upgraded to Junior suite and it was too dirty and also flooring was coming out

The bed sheet is not washed clean or should be replaced. We asked for a new sheet, it was ok until the 3rd change.

The bed sheet is not washed clean or should be replaced. We asked for a new sheet, it was ok until the 3rd change.

Staff was super helpful and quick to assist

Staff was super helpful and quick to assist

The room was really clean and the bathroom was very spacious

The room was really clean and the bathroom was very spacious

Not a great hotel, expected more from Hyatt

Not a great hotel, expected more from Hyatt

Clean room

Clean room

Everything was absolutely great

Everything was absolutely great

Excellent burger and fries! Wonderful hotel. Good service.

Excellent burger and fries! Wonderful hotel. Good service.

While the staff was courteous and helpful, the hotel was very dirty. We inspected three rooms and had to check out due to cleanliness concerns. This property does not meet acceptable standards and should either undergo serious renovations or adjust pricing to reflect the actual condition.Shoild be a MOTEL!

While the staff was courteous and helpful, the hotel was very dirty. We inspected three rooms and had to check out due to cleanliness concerns. This property does not meet acceptable standards and should either undergo serious renovations or adjust pricing to reflect the actual condition.Shoild be a MOTEL!

Clean room

Clean room

The valet team was great, the front desk team was helpful, the main areas of the hotel were nice, but the guest rooms are in worn condition and seem to be very under maintained. Shower head had several spray pattern options but only one that worked, paddle type light switch in bathroom was cracked, floor in was worn, chipping and had poor gap spacing between tiles in main area of the room and the cabinet that the fridge is enclosed in had a broken hinge on the door that hides the fridge, which made it a pain to get in and out of the fridge.

The valet team was great, the front desk team was helpful, the main areas of the hotel were nice, but the guest rooms are in worn condition and seem to be very under maintained. Shower head had several spray pattern options but only one that worked, paddle type light switch in bathroom was cracked, floor in was worn, chipping and had poor gap spacing between tiles in main area of the room and the cabinet that the fridge is enclosed in had a broken hinge on the door that hides the fridge, which made it a pain to get in and out of the fridge.

The location was perfect—about a 10-minute walk to Brickell City Centre and a 20-minute walk to the Riverwalk. The neighborhood felt safe and had a great vibe for exploring. Overall, we enjoyed our stay at this hotel.

The location was perfect—about a 10-minute walk to Brickell City Centre and a 20-minute walk to the Riverwalk. The neighborhood felt safe and had a great vibe for exploring. Overall, we enjoyed our stay at this hotel.

Nice room. Friendly staff. Conveniently located.

Nice room. Friendly staff. Conveniently located.

Very clean room, friendly staff. Our transportation to cruise ship terminal was not picking us up until 1pm on the day of departure and we were given a complimentary late check out.

Very clean room, friendly staff. Our transportation to cruise ship terminal was not picking us up until 1pm on the day of departure and we were given a complimentary late check out.

The hotel is very nice and clean with fantastic firndl

The hotel is very nice and clean with fantastic firndl

The floor was very worn and had visible cracks between the floor boards. The beds was good. The dinner was unreasonable expensive compared to the quality. Checkin/out was quick and easy.

The floor was very worn and had visible cracks between the floor boards. The beds was good. The dinner was unreasonable expensive compared to the quality. Checkin/out was quick and easy.

We couldn’t check in the checkin time since our room wasn’t ready. We had to fly out early next morning, so we didn’t get to enjoy the pool and other amenities.

We couldn’t check in the checkin time since our room wasn’t ready. We had to fly out early next morning, so we didn’t get to enjoy the pool and other amenities.

Staff - Rooms - Location - all good

Staff - Rooms - Location - all good

Beautiful hotel, friendly staff. Located in the heart of downtown walkable to most restaurants.

Beautiful hotel, friendly staff. Located in the heart of downtown walkable to most restaurants.

The hotel was nice , beautiful view from the rooms , loved the rooftop and pool area .

The hotel was nice , beautiful view from the rooms , loved the rooftop and pool area .

Good stay!

Great location. Friendly stay, excellent housekeeping and spacious room!

The food the balcony

Room was beautiful. Bar on the 2nd floor is fantastic.

Staff was nice and polite a very helpful We enjoyed riding 2 hours free bicycle which provided by hotel

Room cleanness's

Staff has been super nice and it is clean

The check in was okay. The room is a disappointment, not as advertised. Having stayed at the Hyatt Centric in Fort Lauderdale, the Miami location is clearly inferior. An extreme disappointment!

The Staff was extremely courteous and understanding with changing of our room. Everything was Clean and Comfortable and the Gulf View was Outstanding!

staff, amenities, location

Kind people!

Professional and efficient staff.

Excellent hotel, thoroughly recommend

Clean room, breakfast ok.

Stayed the night before my cruise. Staff were attentive and genuine.. offered free drinks in the restaurant as a new client. Short lyft to the marketplace and cruise terminal. The views were absolutely gorgeous as well as the roof top patio with pool.

I was arrived in town early and they had my room ready still. Early check in was great

Great staff, great rooms and view

Clean room,

All good!

Everything was great

We got an old and dirty room

I wasn't told there would be an extra charge. I was surprised that the total price didn't included the total price and had an additional charge.

Nice, clean, specious room. Very convenient location. Very good neighborhood. Close by to restaurants, shops, many attractions.

Great stay

Clean room

Great location. Will return

Nice room with a great view.

Many things were accessible from the hotel. Good breakfast at the restaurant in the hotel for a good price. Room was okay and nice but there was mold around the sink.

Very clean room, modern and the stuff was great. Our dogs felt very welcomed.

Check-in for the clean room was very fast. I used the valet parking, which was also super quick, and I appreciated the compliments they had for my car. The pool was clean with a nice view, and the room itself was very clean with a nice bathroom and pleasant views.

Good stay

The hotel is dated. The room floor is out cracked. Gym is terrible. The pool is dated. Breakfast with only a few options and overpriced.

Good

Front desk was great

Staff were friendly and helpful. Place was cleanly and room had beautiful views. I would stay here again.

We had beautiful views from our room facing the bay and also from the pool area which was located on the roof and it was just beautiful up there and we always had a breeze. Lots of seating areas, largo pool and hot tub and a bar is there too. The restaurant has delicious food. There were shops and restaurants nearby. Our room was clean and pretty large and the beds were amazing. We also had a balcony. Definitely get s room facing the washer with a balcony, it was worth it.The staff was so friendly and helpful. I would recommend this hotel to anyone who wants to be close to the water and likes to walk around.

Good service

We've stayed here twice. Loved the view of the bay from higher stories, also loved the wide open corner room with sofa bed. The best part about this hotel has got to be the restaurant Caña. Everything we tried was amazing and the waitress was phenomenal. Good location too!

Staff was friendly but the rooms needed a little work as the floor was showing signs of use.

Everything was oustanding!

Excellent

The room was nice and clean. Well, if you ignore the dusty outlet plates, everything was good. The room showed wear especially on the floor boards. The staff was very friendly and helpful. Due to the rain we were not able to use the pool, but we did stop by before the rain to check it out. It was a really nice space to hangout at. We stopped by their restaurant to have a drink, and as expected, pricey. Service was good but a tad slow.

Fantastic

Súper clean and modern

The staff was absolutely amazing. They reached out a few days prior to arrival as well. They checked in the day of ad well. Very communicative, friendly, and seemed to care about each individual. We will use Hyatt again!

Yes everything was great

Good

Amazing view!!!!

It was a great short stay in the heart of Brickell. Great place to stay.

Paper thin walls, could hear the people in the next rooms conversation, valet was terrible long waits

Arrived at 3pm

Great pool, excellent food from the restaurant

Sure enough, the room we were assigned was in poor condition and did not include the ocean view we had reserved and paid for. At that hour, exhausted from travel, we had little energy left to dispute the issue at the desk. This experience was unacceptable. A hotel operating under the Hyatt name should hold itself to a much higher standard. Front desk staff should be trained not only to manage unforeseen circumstances with professionalism but also to treat guests with basic courtesy. Hospitality is, at its core, service—and if staff cannot manage that, they do not belong in this industry. I will never stay at this property and do not recommend it!

Good; nice bar and restaurant

Thanks a lot

Clean room and friendly area

It’s my favorite hotel! Good locales y confortable

Everything was amazing, be ware the room you book online isn’t always the one that’s actually available on the travel websites so book directly on their website if you wanted anything besides a standard. They upgraded us after we asked, they were accommodating. The rooms were super clean, staff friendly and accommodating. Valet is super nice.

Excelente

I loved everything about stay!!! The staff was SUPER FRIENDLY, our room was sooo nice and CLEAN!! The restaurant that was onsite was absolutely AMAZING!!! the food was so good!! 10/10!! Definitely booking there again.

The view from my room gave me the peace of mind I needed…

Would stay here again and recommend to anyone going through Miami

Girl

The property itself (rooms) could use some upgrades- the floors were worn and so were counters- but the lobby area and bar area were beautiful. I’d stay here again- it’s a very walkable area, safe for a single female and central to lots of great food options!

The views from our room were amazing.

The hotel used to be good 3 years ago, now everything is old broken and smells bad

Staff is super helpful!!!

Not as i spected

Beautiful facility, convenient and within walking distances of Shopping and Dining. All onsite amenities were fantastic restaurants and pool

Hyatt Centric is always very reliable. My first choice when going on business to Miami

Great!

The property was beautiful and clean. The staff ensured our stay was satisfactory!

We had a great stay the staff was amazing, we took our two fur babies and they were welcoming and it felt nice not feel weird about bringing our dogs somewhere. I can’t say enough good things about the staff. The only complaint I have is the walls are too thin, we were able to hear the girls next to us and they woke us up in the middle of the night coming back to the room from their night out. We were able to hear their full conversations, and we also heard another couple doing the nasty. Our server for the second floor restaurant Cana also kept forgetting our orders, and the service was really slow. Other than that it was a really good stay with an amazing staff, clean rooms, and a nice view of the water. We would stay here again, for sure.

Great hotel

Love the bayside view

Nice

Easy access with parking. Staff was polite and accommodating. Would stay at this facility again.

Beautiful property

The rooftop pool, the cleaning services was great, and so much hospitality. Great stay

👍

Front desk staff couldn’t complete check, so we were allowed in the room but were not given keys. Then the front desk staff called extremely early and woke us up to tell us the keys were available at the front desk.

Excellent location. Beautiful water view

Customer service was top-notch

Every single staff member was amazing, I would come back just for that reason!

love

You have to pay $40 a night to park your car as well which is ridiculous

Thin Walls. I was with my husband and my 12 yr old. You could hear everything guests were doing in their room all night long and morning. Staff wasn’t even sorry.

We are currently staying at this hotel. The bathroom is not clean, floor is dirty, walls have stains and I called for extra pillows and it took three calls and over one and a half hours to get two pillows.

The entire staff made oyr stay effortless right down from the front desk clerk to the valet attendant. Great service and the rooms were spotless

Love the view, Awesome!

Rooms were spacious and clean and the balcony was a nice touch.

Muy cómoda estadía y servicio. Recomendado el Restaurante. Regresaría , tremenda ubicación en Brickell❤️

This hotel was excellent. Had great customer service. Less then a mile away from brickell mall. You can see the cruise ships from the hotel. House keeping was great they cleaned up so well. They cleaned up so good we didn’t even have sand in the room or on our balcony. The pool and the roof top bar was great. I will stay here again.

The staff was very professional and nice.

Great property. The entrance is hard to see but once you find it you will be fine. Valet parking was convenient and the hotel is extremely attentive to the things you need. Definitely will be returning

the food was really good they have a restaurant called Cana they offer cuban /american food

Lots of things to do at a walkable distance.

Nice place, better price than other hotels

Good location love everything

The restaurant at the hotel was great. The staff was very friendly and the area was great!

No tiene lobby,no esta tan limpio,calidad de toallas y sábana muy bajas

Great location

Perfect

The property was very nice the staff could’ve been friendlier. The bartender from Ukraine was a down to earth person and she has great costumer service. I enjoyed my stay.

Very pleased with my stay here ! I’d definitely stay again. It was my first time in Miami. I was there for the Coldplay concert in town. The room was perfect. The bay view was perfect. Very quite clean. Right around the corner from a restaurant I saw on TikTok which was very convenient.

- No bellhops - No concierge - cheap construction; balcony chairs have bare metal seats, pool area chairs lack seat back cushions, room flooring is bottom end vinyl simulated wood etc - Bars don’t have blenders so forget having a piña colada or a frozen margarita, no wine at the pool bar But, wait!! In exchange for this you pay a $40/day resort fee! Now that’s a pure ripoff given the lack of amenities.

Love this property the ocean view and very convenient for shopping and dining.

Leave I know I’m checking out. she then came back at 10am knocking I told her one moment please, she waited to the room door until I came out. It’s like I felt pressured to leave. And check out is 12pm! She totally annoyed me. And it was going so good.

The bay view was great and the staff were very helpful. Walkable to shops and restaurants.

This place is awesome, clean and modern, the rooftop pool is huge (and clean) a great place to spend some time. Staff are very competent and friendly.

Very friendly and helpful staff! Plan to stay here again.

Great place

I don’t have much to say , just the stay was very nice room was small however it made up with the bathroom the shower can literally fi 3 people lo but overal nice with a very nice rooftop pool

Just great

Nice location

Great location, clean, friendly staff

Staff was very friendly and helpful.

Beautiful clean hotel. Would return!

Great!!

Additionally I really thought at that price point the soap products would have been decent. I’m not picky because I don’t like to travel with my own shampoo but each of the products in the shower was terrible, bring your own. The hand soap smelled nice though. The beds/bedding were fluffy and soft. The room and the hotel was very clean!

They ran out of pool towels and it took too long for more to come, so I didn't get to use the pool. BUT they gave me drink vouchers, which was very nice, to make up for it. The bed was very comfy and the view was amazing.

The hotel service is very good, but unfortunately there is no supermarket nearby. Twice I asked the Uber driver to go to the opposite side and wait. Walking to downtown 15min.

The staff was exceptional, and the hotel’s location is ideal. However, the room we occupied fell short of expectations. The bathroom walls were unclean, and the overall room was not the best.

Good location

The property was located in proximity to Brickell City Centre and Bayside Marketplace. Excellent service from staff members.

Excellent stay

Enjoyed our night stay before pour cruise

Keeping it simple... I'll stay there again

Very nice experience overall. Clean hotel with great amenities. The Cuban cuisine restaurant/Lounge was great and so were the staff. Highly recommend the Avocado toast with greens and Benedict eggs for breakfast. Parking offers Valet only which was good for us.

Love it, nice view, good restaurant.

Very nice view and pool

The staff was incredibly friendly, helpful, and accommodating. However, there is room for improvement in housekeeping. I noticed hair in the shower and on the bathroom floor, and the towels had a sour smell, suggesting they weren't fully dried after washing. On a positive note, the food on the second floor was excellent, and the hotel is situated in a fantastic location.

Beside the location not a good property

The views are amazing! Hotel is mega ultra clean and staff are all so friendly!! Love it !!!

Great hotel, excellent amenities, nice bay view

Definitely recommendable. Great experience!

Nice pool but the overall place wasn’t my favorite. Just ok

The pool was nice and rooms were spacious.

It was excellent! The staff was kind, the room was spotless and felt brand new. The hotel is super close to the heart of Brickell, an amazing spot! The only thing I could mention is that they could’ve given us fresh towels the next day, but it wasn’t a big deal. Definitely recommended!