DoubleTree by Hilton Hotel Miami Airport & Convention Center

The staff was really helpful and nice. Not sure if it was because the hotel is very old, but it had a very musky smell to the room that really interfered with us staying in the room for very long other than just to sleep. The amenities were OK there was a small fridge in the room.

Good

Very helpful staff

Todo perfecto

When I booked on line it says breakfast included but it’s not Expensive breakfast buffet

It had a moldy smell. I didn’t want to call the reception as I was exhausted from a long flight. Next morning I found rat droppings under the desk and by the entrance door. As I was doing the check out I told the front desk and they didn’t seem surprised to heard about this… what a waste of money.

Superb

Staff was helpful Coffee was wonderful Best cookies ever

I usually don't write reviews, but this experience warrants one. Don't be fooled by the picture; in person, the property appears old, dark, and somewhat eerie, with worn-out furniture and dim lighting that contribute to its uninviting atmosphere. It has a strong, unpleasant odor that persists throughout the space, clearly indicating it needs a major update and thorough cleaning. Some of the staff members are rude and expect tips even when simply asked for towels or basic assistance. Due to these issues, I will not be booking here again.

No breakfast, airport shuttle, good location

Exceptional

Breakfast was $35 for a cold buffet ,

The room was so clean! The staff very nice and helpful, the breakfast was great, it’s so close to the airport and they have a shuttle without any extra charge the guys were so kind and friendly! I will definitely be back to this hotel! The cookies are delicious! We stayed two nights before and after our cruise! The price was great! 😊

I like the convenience of the location and the staff are lovely Lack of a good food offerings and no early morning shuttle and no fridge

This hotel was very well kept staff were polite & helpful. A few of my favorite things about this hotel was the room was very clean, the pool area was gorgeous with a nice jacuzzi & pond within the area. Also there was a shopping center/mall on the premises which had multiple items u can get if forgotten at home or unable to bring through TSA. Many restaurants to choose from room service was also 10/10. The front desk even checked to see if our room was ready ahead of time & they definitely delivered. They were able to check us in early with beautiful King sweet deluxe. They even gave us freshly baked cookies. I would recommend & definitely will rebook.

Exceptional

Pleasant staff. Very helpful. Rooms clean. Bar Attendants were welcoming and nice. Food tasty and plenty of choices.

Exceptional

Nothing was terrible

Superb

Es muy desagradable hospedarse en un hotel en remodelación y, encima de eso, que las habitaciones estén en mal estado y ni siquiera las limpien adecuadamente.

if I had known, the place was going to be that good I would have stayed longer.

Hotel staff and property is good. But be careful of the valet parking staff. Ask for receipt each time you pay because they may ask you to pay when you ask for your vehicle.

Despite the heavy renovations going on that closed the restaurant, it was a nice stay.

The shower could use caulking. Was not an ADA complaint toilet. The towels, the bed sheets were comfortable and there were sufficient numbers of towels.

It’s old but clean. I just couldn’t reach toilet paper …. Stay there for event at convention center. It was convenient.

They are in the middle of remodeling so they don’t really attend to their guest. The property looks a mess and the rooms were not that clean. Need to be updated ASAP.

Liked the pool and bubble pool next to main pool, nice and warm, towels provided. Spacious room, clean... wifi good speed... good location to connect to main road for onward journey. The hotel has yet to pay back the deposit of $75 they took on arrival. I have raised the issue with hotel and Booking.com but answers appear to be generated via AI and the money has not been returned. Apart from above the hotel was good.

No washer and dryer, water had to be off a few hours, we didn’t know the place was under construction.

The room was clean neat smelled fresh and I enjoyed my stay there.

They need the improve the cleaning and odors inside the rooms

The photos gave a misleading impression. The hotel looked much better in the pictures—reality was nowhere close.”

Staff was helpful Need convenience store near by. Breakfast was good, but you have to pay for it.

Very good

Clean room, friendly staff

When I got to the property with my elderly mother, they did not have a room available. We were turned away in the middle of the night. They still charged me which I am contesting. It was a miserable experience.

I will never stay here again

Exceptional

The place was very ghetto. The bed had a weird smell and in the middle of the night, there were two huge cockroaches crawling around the hotel!

The DoubleTree by Hilton Miami Airport is an excellent, practical choice for travelers, especially those arriving on late night flights. Our room was impressively spacious, providing plenty of comfort after a long day of travel. The close proximity to the airport was a major plus, and the complimentary shuttle made the transition from the terminal to the hotel seamless. While the front desk staff seemed a bit overwhelmed, they remained extremely friendly and efficient in getting my friends and me checked in. Of course, the signature warm chocolate chip cookies at arrival were the perfect welcoming touch. I would definitely recommend this hotel for its convenience and welcoming service.

Old property. Needs updating. Only stayed overnight. Will try another hotel next time.

Fantastic place very clean

The hotel needs some serious updates. Also, the front desk staff needs additional training on how to handle difficult situations.

I was disappointed that there was no turkey nor chicken sausage options available at the breakfast buffet. I am allergic to pork.

Ys

the airport shuttle and the ease of checkin / check out made this worth the money paid especially when a traveler has an early flight to catch.

Horrible. Old Hotel and not clean. I do not know how this hotel is still in business.

great!

Nice hotel. Very good breakfast. Clean and spacious rooms. Nice gym. Nice bar

Very poor

When I got to the property with my elderly mother, they did not have a room available. We were turned away in the middle of the night. They still charged me which I am contesting. It was a miserable experience.

ROOM SIZE - CLEANLINESS POOL AREA FRIDGE IN ROOM MICROWAVE IN ROOM

Check In Slow

Excellent

Late check in was fast and they accommodated us to have an easy late check out! Thank you so much for that! And for the delicious cookies!!

It is an older property and has not been maintained well. We arrived late at night and had requested 2 king size room with a pull out bed in each (it's an available option). The pull out bed were not available in one of the rooms while the other one had a very dirty mattress. I had to request bedding and a bed. While after a conversation with the reception who could not believe that the room did not have a pull out bed, finally accommodated a wheeled bed for my daughter. Since they did not have housekeeping while I was complaining about the dirty mattress they gave me sheets for both rooms to carry back to the rooms. The only helpful person in all of this was the bellboy who at least tried to help mitigate the circumstances . To top it all, the bathrooms in one of the rooms had a large hole behind the toilet! We were too tired to argue about that after a long flight anda long day and especially after managing the fiasco with the beds. Spend your money elsewhere.

Great staff and amenities.

Clean Room many amenities in area with shopping ect

Older rooms, faulty equipment, not well cleaned

The hotel need upgrade

WE DID NOT EAT BREAKFAST AS WE HEADED EARLY TO THE AIPORT

Great room, nice pool area, nice shuttles. Check-in was extremely slow. Stood in line for 20 minutes. Something about cruise crew members needing vouchers and long check in process. Maybe have a second attendant for standard check-in guests.

This might the worst hotel I have ever stayed , it is dirty and old , the staff is rude and extremely over priced based on what they have comparing to other similar hotels . Will never visit double tree in my life anymore

Exceptional

Leaky toilet. Random hair in the bathroom. Outdated. Filthy hallways that look like the have not been vacuumed in weeks. By far, the worst DoubleTree that I have ever stayed at.

Breakfast that was included, every morning they all wanted to make me pay for it again, so I I did not speak up for myself they would’ve make me pay for sure . As well as the parking. They literally make hotel guest pay for parking even though they’re already paying for their stay in the hotel.

Didn’t use it.

Yes

Old building with very dated rooms. No way to adjust temperature in the room. Access to pool and hot tub. The hot tub was incredible! Good customer service. However no way to call front desk from the room.

Breakfast should have been provided free for what room cost.

I was in room 830 and the people in 828 loudly argued until 3am and started again at 6am. I was traveling most of the day and didn’t get to my room until 10:30pm. I was exhausted and couldn’t sleep due to the noise. I called the front desk at 2am to complain about the noise however, the arguing continued for another hour.

The parking situation was a hurdle, have to pay for the adjoining lot and walk through the mart to find the lobby. The pool and hot tub were the highlight, very nice set up. Room was clean and bed was comfortable but hallway carpets have seen better days. There was a hiccup with getting our prepaid breakfast because we checked out prior to dining. This lead to an uncomfortable confrontation with the staff in understanding what the word prepaid meant when we asked the front desk for a refund and they condescendingly said you didn’t have breakfast yet so nothing to refund. Eventually we got there and she resolved the matter. Overall it was fine for a one night stay to catch an early flight, close to airport.

Old and outdated

Coffee maker didn't work, called front desk and no one answers. Asked for another one and took an hour and the maid didn't speak English, she brings another and it didn't work either. Thermostat didn't work, was freezing all night long! They told us the are renovating and didn't get to our room yet....lol....won't stay there again!

Great ! Staff was great

Property was very dirty and old.

Great Service and clean

convenient one night stopover before cruise.

No Kleenex had to use toilet paper to blow nose Maid stuffed 2 sheets of Kleenex in box to make it look like it had some

I love it the only thing I didn’t like they dnt have microwaves in the rooms but other then that I love this hotel

Good value

Closie to airport and not too expensive as others The shuttle bus was a complete nightmare to pick up from airport to take us to the hotel, it was full & we waited over an hour and a half!!

Superb

Closie to airport and not too expensive as others The shuttle bus was a complete nightmare to pick up from airport to take us to the hotel, it was full & we waited over an hour and a half!!

Must be bilingual if you want to communicate with the housekeeping staff. Room was extremely cold. Room was not properly cleaned.

Very nice room. The shuttle from the Airport took over 30min to arrive after we called the front desk.

Passable

Buffet breakfast was a little pricey. When we checked in I was pretty sure the front desk told us breakfast wasn't included but it was discounted. Common mens bathrooms outside the bar weren't automatically flushing . Pretty gross

Buffet breakfast was a little pricey. When we checked in I was pretty sure the front desk told us breakfast wasn't included but it was discounted. Common mens bathrooms outside the bar weren't automatically flushing . Pretty gross

Great service. Just wished the shuttle started earlier in the morning 😊

I typically give positive reviews but this one set me back. Started with HOT WATER. Needed to actually run the shower for 30 minutes before any hot water would come out. 2nd was a credit card overcharge on my AMEX where I paid for parking for 2 nights then they billed me for another 2 nights. I went back and forth texting with staff and hotel with no action. Even got a text with General Manager Winston who asked about my stay and any feedback. When I asked him to help me NO RESPONSE. The staff would say they are looking into it but NO RESOLUTION. This took 2 days of nothing so I finally called AMEX opened up dispute and they credited me back. The hotel is nice but if you want any attention to your affairs just forget it. They don’t care and it appears they have SELECTIVE HEARING.

Drinks in the bar are expensive

The lobby was nice The rooms are so dated and not worth the money

Was initially told they may not have a room for us due to late check in. Then given a room that was already occupied. Finally got a room that smelled like Marijuana smoke.

Lobby, bar and restaurant are ok

Was awesome!

Room was NOT what we reserved. Staff didn’t care. Breakfast was HORRIBLE! Used tissues in the bathroom. This was one of the WORST hotels. Pictures are so out of date. This hotel is old!!!! No microwave or mini fridge. Had to throw away a lot of food because of this. Honestly, if I could get my money back I would.

needs improvement

Hotel needs to be renovated, old looking rooms , dirty carpet , poor water pressure , no hot water !!

Staff was so nice and amazing

Clean room, shops nearby

Small mall is attached to the hotel - but it was Sunday and they were closed. Not many chaise loungers at the pool.

ROOM SIZE - CLEANLINESS POOL AREA FRIDGE IN ROOM MICROWAVE IN ROOM

If you book their shuttle through concierge be careful I was told different pricing and almost impossible to get through to the hotel to arrange return trip If you don’t mind a few hassles it’s ok

Would have been nice to have a small breakfast included - no restaurants close by

The staff was very patient. when you have a convention of over 2000 attending, you need more than 2-3 people at check-in. The rooms were not cleaned in time for 4 pm check-in. No microwave or refrigerator. The nobs on the bathroom sink are about to come off. There are two huge spots on the carpet in front of the television. Room 631

Clean room, friendly staff

Awful hospitality Everything

Awful hospitality Everything

The staff was very nice the room not so much. We paid for a room for 6 because we needed to use the pull out sofa. The mattress was falling apart the springs were exposed all the way around it. I've never seen a mattress in such bad shape. The bathtub had a constant drip and there were some bugs crawling around, I assume cockroaches. I asked to change rooms but of course they were full and there were no other rooms. The staff was friendly but the only way to get ahold of them was to go downstairs and wait at the front desk. I was never able to get an answer when I tried calling. I would not reccomend staying there for the price I paid.

Your employees were all terrific !

The room was spotless, but the tub leaked.

Other than those things the staff was good except for one of the ladies at the restaurant possibly Indian older lady possibly manager. She was really aggressive when we were trying to look around and see what was available. The desk staff did a good job with accommodating early arrivals I give them 5 stars. Those 3 only.

Bed wasn’t comfy at all. They was having vending machines they wasn’t working and room didn’t have no fridge and old

Bed wasn’t comfy at all. They was having vending machines they wasn’t working and room didn’t have no fridge and old

The room was dirty. We had to go buy Air freshener so that we could stay in the room. The smell was horrible. the carpet was stained. The refrigerator was off and smelled terrible when we went to use it. I called and ask for Coffee packet refill and waited 12 hours and still did not receive it. We did enjoy the cookies. We have stayed at many Double Tree hotels and this was a huge let down compared to others.

The room was nasty it needs to be redone. There was mold all over the bathroom and on the shower tilts.carpet was rip and coming on done thae basebords have not been clean for months

NUNCA NOS HICIERON LIMPIEZA EN TODA LA ESTADIA. HABIA QUE ESTAR PIDIENDO LAS TOALLAS Y NO CAMBIARON NUNCA LAS SABANAS. EL AIRE ACONDICIONADO ESTABA FIJO. A PESAR QUE SUPUESTAMENTE CUANDO COMPRE EN LA APP HOTELS.COM DECIA DESAYUNO INCLUIDO, YA EN EL HOTEL DIJERON QUE NO Y NOS COBRARON 30 DOLARES POR DESAYUNO.

Superb

Great stay!

Yes

The staff was very friendly and helpful. The rooms were perfect. Loved having a restaurant at the hotel. The only problem we had was getting the shuttle from the airport to the hotel. There was a significant miscommunication about where we were getting picked up. We called several times and no one picked up the phone or we would call and immediately get disconnected. After 2 hours, we were finally picked up.

The hotel had a system failure when we went to check in. We and numerous others literally stood in line at least 1 1/2 hours. The hotel had no back up plan for this situation. The hotel manager announced at that point that the system failure was with all Hilton locations and he had no idea when he could begin to check people in. My cousin and I had to awaken at 4:30 am the next morning to return the rental car and catch our flights, so we located alternate accommodations. I informed the front desk of this. However, we were still charged for one night’s stay. The hotel manager could have had a backup plan for system failures in place. It was my cousin who suggested to me and I relayed to the front desk worker that the hotel guests could give their name and phone numbers to be called when they could check in. That way people could get a meal and/or go to the bar while they wait instead of actually stand in a line for an hour and a half. About 20-30 minutes after I relayed my cousin’s suggestion did the hotel do just that. The manager’s initial resolution was to pass out free 1/2 glasses of champagne, after acting on our suggestion he then offered 20% off of the buffet meal. He was not prepared.

Beautiful hotel. Great staff.

Front Desk staff was very helpful…I needed to hem two pair of pants and they dug out lots of sewing kits for me. My only issue was the airport shuttle. I arrived at the airport around 4:30 pm and it seems like lots of planes arrive then. Two shuttles were already full by the time they reached stop 22 near United airlines. I ended up trudging all the way to the international arrivals section at shuttle stop 4 to make sure to get an empty shuttle so I could get a seat and bag storage in back. More shuttles needed at that timeframe, with some bypassing the first couple of stops in order for domestic flight passengers to have a loading chance at shuttle stops 21, 22, 23.

Great stay

All was great except for the shuttle. We had to pay a taxi

No airport pick up due to arrive later at 11:10 pm

Great place, clean and friendly staff. A lot of food options :)

Rooms and common areas are all dirty

Yes

We only needed a room for one night before our cruise, but I would not recommend for more than that. The bed was not comfortable and the

The staff was great however the hotel needs major repairs and updates

Outdated hotel

yes

Excellent

Had to wait for a room long time

The staff were awesome and so so friendly! The room was very clean and the name welcoming you in was such a great personal touch! Oh and the best cookie I’ve ever had!!

Good breakfast

Hundreds of convenient parking spaces roped off for valet. Forced to go to pay parking next door for parking. Mediocre breakfast for $27. Friendly staff and nice room.

Location

The staff was nice and moved quickly. The room was clean and perfect for our stay.

Very

The person that checked us in says that our room isn’t ready even though it was almost 3pm and that if we signed up for Hilton reward she could give us another room for free, which she gave us two queens instead of our king. The room had a broken toilet, so we had to get another room. And she didn’t even give us cookies.

We had a great stay. Room was spotless, the food was good and, as always, the cookies warm. We will be back.

Lobby was nice, room was musty, shower was very strong and power control didn’t work, couch was dirty, microwave was showing error codes, Wi-Fi couldn’t even play streams from their smart tv. Breakfast was expensive for standard fare.

Great

I would only recommend this hotel as a last resort for travelers.

Great stay

Clean! beautiful! The beds are amazing!

Room is not same as what we booked and paid for.

Hotel out of date. Probably was nice 20 years ago. Breakfast was good! Also good shower

It met our needs - a shuttle from the airport, a room for one night, a restaurant for one dinner and one breakfast. The staff, especially Kamari, were helpful and pleasant.

Room was fine, desk clerks friendly. The van driver from the airport, Ariel, was excellent. He was helpful in getting everyone on the van and helped my wife on and off the van. He was creative in finding a way to get her wheelchair on board too

Awesome 🙌🙌🙌

Clean. Friendly staff. Restaurant food very pricey and not very good.

Breakfast good choices I had a issue with the price and there were no supervisor to find to discuss the problem

Kept at the reception for long and getting to the room was not ready. Close to airport

Good food 1. Rooms were over booked. We waited more than 1h plus to get a room assignment even though I had prepaid in full. 2. One personnel expected to serve / take care of a long line of customers. Personnel was calm in spite of the long line line of clients who were rightfully angry for the long wait. 3. Breakfast Monday morning 10/13 one personnel to take orders and receive payment. One personnel to clear tables and bring food to customers. Long walt about 1-2 hours check the video cameras for confirmation. One customer volunteered and helped to serve other customers. Not fait to the workers and customers receiving service in an understaffed environment.

Just need more attention with the microwave. Need to improve more bedroom cleaning.

The Air Conditioner did work properly and the room was not cleaned well.

Hotel was di

The pool water was clear, but the hot tub was a greenish color.

Great to work with

The room was dusty. It look like nobody has cleaned for a while. They don’t clean the room unless we ask them to clean. The hairdryer was old and denaturing. I didn’t want to touch it.

Rooms smells of mold, Hidden cost, No shuttle service till 6 in the morning, Breakfast cost 4 adults almost $150.00 per day.

Close to the airport is the plus point but for what they charge, was expecting better quality rooms and amenities

Room had a weird musty smell. I booked a junior suite for a family of 5, requested extra comforter and pillow, took them forever after calling multiple times. Guy at the front desk during check in ws rude. Parking is not free. And expedia messed up my booking to include breakfast. Overall, it ws inconvenient and a terrible experience.

It was good overall

Reception staff was very friendly and helpful.

The check in staff was amazing and so accommodating. Nayarid helped us! The room was surprisingly large and the beds were comfy. The pool was nice and I enjoyed watching the bearded dragons!!

Shuttle did not show up from airport, and there is a strange mall area of the hotel. Rooms look pretty worn out, but staff seems friendly enough.

Staff are great and the pool is amazing

I called the front desk and let them know that I did not have a microwave nor a refrigerator. I went to the front desk and told them the same thing and they gave me a email to email someone about the situation. I am back home resting and I sent out five emails and no one responds to me not yet that was the worst experience I ever had in my life at a hotel.

We had an issue with the shuttle because of airport charges. The staff was very helpful and worked to satisfy us.

I only spend one night

The lobby was nice and the room was clean. The halls were scary with cracks on the wall, stains, and old carpet. The knobs on the doors appear extremely old. The elevator was dark and old. It was good for a quick stay but definitely outside of the room was a bit scary.

Large rundown hotel. Big rooms. It was adequate but there are much better choices in the area. Dated, Dated. Dated. many items in room did not work.

Yes I paid for a microwave and fridge I did not receive it in my room as well as the toilet tissue I as an issue.

Housekeeper never came to room to clean had to go to front desk to get towels ran out of toilet paper my stay was from Friday to Monday other than that the hotel irself was excellent

My room was clean, no issues with my room at all. They gave me the option to have a room on the highest floor which was a first for me. The staff was very polite and made me feel like home to be honest. Thank you so much for a great time!

Tile floor in bathroom wasn't clean in our room.

The room was freezing cold (below 60 degrees), and despite reporting the issue, there was no resolution. I was told by staff that this was “just the way it is” because the hotel is old. I had my minor child with me, and we were forced to endure the cold all night using extra blankets just to get through it. To make matters worse, I was informed that because I booked through Expedia, there was “not much that could be done,” leaving us with no assistance and no alternative solution. Since the stay, both my child and I became sick with runny noses after sleeping in such unsafe conditions. I also reached out directly to the hotel manager via email to address this issue and request a resolution, but I have not received any response. After contacting Expedia, I was informed that the hotel is refusing to issue a refund despite the circumstances. The lack of accountability, concern, or basic hospitality was shocking, especially given the amount of money paid for this room. This experience was uncomfortable, unsafe, and handled with complete disregard. If you are traveling with children or expect basic temperature control, I strongly advise booking elsewhere.

Clean room, nice staff!

Paid parking did not make sense, as there were plenty of parking spots available. It felt like an unnecessary way to charge guests extra. We asked about early check in and were told there were zero rooms available. We were also informed that even if early check in were possible, there would be a fee. This was surprising. In the end, we were not allowed to check in early at all. The pool and hot tub was nice and enjoyable. Breakfast was included in our package and the restaurant itself was good. However, if breakfast were not included, I would not pay for it. The cost was $50 for two people. The waitress double checked our room number and confirmed that our breakfast was free. At the end of the meal, she returned with a bill. I had to explain that breakfast was part of our package before the charge was removed. It made the experience uncomfortable and felt a bit sneaky. Overall, while the property has some positives, the extra fees and billing confusion took away from the experience.

The staff is very courteous and assisted a lot. The breakfast had a great variety, the staff was great, and the area was clean. There were a few short comings with the hotel. I requested on my second day, shower gel to be refilled and it was never done. The room was cleaned twice during our stay where I had asked for extra towels and those were removed. I had to continue asking for towels. We are a family of four and need an ample amount of towels. We also ran out of tissues and Ieft the emp[y container in the bathroom. That was not refilled. At the time of check out the state taxes were placed on my deposit instead of my room stay. This was fixed the next day, but not sure how this would occur. Our family have come to this hotel for over 15 years and we like to continue being a loyal customer. Appreciate the time to express my thoughts.

I didn't receive a package that i sent to the hotel because it was delivered next door

Nice room, good location next to airport. Great value for the money. I bit dated hotel if your looking for a new one. Nice bar and restaurant.

The room was good checking in early came with a fee! There is a menu (not affiliated with the hotel) in the room DONT ORDER FROM THEM!!! The food is nasty and will be cold and the delivery fee is high for no reason. Other than that no issues with the hotel. Clean nice room.

The room was huge and quiet. Everything in the room worked, and it was fairly clean. The staff was polite and helpful. Having a restaurant downstairs was a huge plus. We didn't make it to see the other amenities.

Central location It’s kind of old and rundown for the price

The first room had a leaky shower. The second room had shells of bed bugs on the sheets. The telephone in the room always goes to voicemail. Checking in and out was easy and staff was friendly.

Yes

This is a beautiful hotel. The rooms are a little dated but still warm and inviting. The other spaces throughout the hotel more than compensate for the dated rooms. There are shops and boutiques attached to the hotel, and it seems that they always have some type of event going on when I visit. I would definitely stay again.

I have been charged during my stay 320 USD and did not have a clear explication why… In fact our breakfast which was included has been charged during our stay. Fortunately it has been refund once we checked out. You need a car if you go there otherwise you won’t do anything in this area as it is not down town Miami. I won’t use Hilton’s property again.

Yes. Great

Front desk staff did not care to assist calling a taxi to catch our flight in the morning due to their shuttle not starting till 6 am. Required transportation at 5 am to the airport. Had no data plan on my phone and the hotel staff were less than helpful and rude to the idea of myself asking for them to call a taxi. For an airport hotel I do not recommend pay the extra 20 bucks for a better hotel. Rooms also had dirty floors and the common area smelled like water damage musk.

i messaged the hotel as my flight got cancelled. I asked if there is any chance I can get a credit for the future stay. They said they cannot do anything as I booked via Expedia. Expedia said they would request a refund. However, I finally made it to the hotel in the middle of the night and hotel refused to check me in said the room got cancelled and a refund might be processed. Later on. I found they refused to refund me even though they refused to check me in that night! BTW, the check in for my friends was so awful, took 20 minutes to check them in and they were the only guests at that time.

Ehh.

The bathroom was dirty, floor was sticky. No extra blanket in room the desk attendant was rude.

room was clean. Check in time late and uncomfortable.

Room was in excellent condition, staff was friendly. Only issue was they didnt bring extra towels or take trash out. Went down and asked and they took care of it.

Spacious rooms

Great customer service

Great

The breakfast was excellent! Although the shuttle location was confused the front staff was very calm and kind. I always love their chocolate chip cookie. Hotel looks old and not clean but comfortable enough to stay before cruise.

The room was not clean and the manager and supervisor on shift promised to get it cleaned. Did not get it clean and then they had to move my room because the air-conditioning was making a lot of noise.

The cost to park my car was ridiculous

Good..

Wouldn’t let us check in even though our flight was late.

No, the bathroom csbinet is very dusty. Check in was easy. Service at the restaurant very poor

The restaurant was not open so we had dinner in the bar, all staff were attentive and friendly. The food was great. However, our room was very cold, setting the temperature up to 90 it was still blowing cold air. Called for maintenance, the tech did not speak or seem to understand English, he just came into the room and turned off the thermostat and walked out. I went to the desk and spoke with a manager, he explained that the hotel has no heat anywhere??? I explained that the thermostat should still turn off the cooling at the set temperature and stop blowing out cold air, he had no answer. Shower temperature was warm, never got hot. Room was clean and bed was comfortable.

They did not have heat and we had to go out and purchase a space heater. I had to keep asking for fresh towels and request fresh linen. The pluming for not good. We had to flush twice after every usage. One good thing was the customer service was good.

Air conditioning not working and no one picked up our calls to come and get it fixed. The front desk said the hotel in going under renovation. I asked for any other way they can compensate but they said they can offer free breakfast which we couldn’t go because we were on our way out as taxi arrived. I will have never thought this issue at Hilton earlier and I’ll definitely think twice before booking it next time.

The room felt neglected.

The room was in good condition.the staff was very courteous but I was not able to watch tv in my whole stay at the hotel due to internet issues.

During this time, several other guests were also waiting for the hotel shuttle and expressed similar frustration. Upon arrival at the hotel, I was advised that early check-in would require a $50 fee. This was at approximately 1:00 p.m. on Christmas Day, at which time the property appeared to have no guests on site and the parking lot was empty. Given these circumstances, I declined to check in at that time. Other guests who arrived after me were permitted to check in, though it is unclear whether they were charged the same fee. Following an overnight red-eye flight, this experience was both disappointing and exhausting.

The reception and restaurant were clean and modern. Outdated rooms.

Upon arrival, there was no reseration and my daughter had to pay AGAIN for the room

During my three-day stay at the hotel, I experienced no room cleaning despite requesting it three times, and no staff showed up. Additionally, at checkout, they failed to mention I used lunch, but later, I received a receipt claiming I had eaten lunch on all three days, which I did not. They charged me an extra $80, and when I called to resolve this issue, no one answered.

Great stay! Layover in Miami and close tot he airport. Nice rooms.

Staff could be friendlier. Property is outdated when it comes to the hallways where the rooms are located. Wallpaper was lifting from the walls in the hallway and the hallway wasn’t well lit. The air filter in my room was filthy. When I went to take a shower and pulled the curtain, there was an old crusty wash rag on the shower rod embedded in the curtain. Toilet sits extremely low and in an awkward position where the door is located. I had to clean the coffee maker tank. My message was never responded to by the hotel from initial booking. I aske for extra pillows on two separate occasions and they were never delivered. I went to breakfast the first morning and I was told that someone else had already used my room number for my prepaid breakfast. * I did eat… however, I asked the front desk about if I’d been charged for the meal and they said no. I received my final invoice and I’d been charged three times for a meal plan that I’d already paid for when booking the room and my reservation was only for two days.

Yes , everything was great !

Lilian who assisted us with breakfast & directions to our destinations. The shower in 807 was either Luke warm or cold… Felipe moved us to another room to his credit and we had a warmer shower experience.

Unfortunately, the room itself—specifically room 404—did not meet the same standard. I woke up during the night due to excessive heat, as the air conditioning was unable to cool the room adequately. The vents appear undersized for the space, and adjusting the thermostat did not resolve the issue. Additionally, the bathroom showed signs of poor maintenance. The sink basin (“pila de agua”) was not properly secured to the vanity, and the shower was clearly lacking proper upkeep. The parking situation also requires serious reconsideration. Self-parking costs $20, yet the lot is located a considerable distance from the property. Meanwhile, vehicles parked directly in front of the hotel appear to be valet-only. Guests should be prepared for a long walk if they choose self-parking, which feels unreasonable given the daily fee. Overall, while the hotel presents itself as a high-end property in its public areas, the guest rooms need significant attention. At this time, I would rate the lobby as five stars, but the room experience closer to two stars. Addressing these maintenance, climate control, and parking issues would greatly improve the stay.

The airport shuttle service is not as described and it is impossible to reach the hotel directly by phone. I wish I booked another hotel for my stay in the MIami airport area.

No complentary breakfast, $75 for early check-in, no store or eateries within walking distance if the hotel, no refrigerator or microwave, no Hilton honor points earned by booking through Expedia.

Poor

The room appeared clean, everything worked, breakfast menu was limited

Clean room nice staff good cookie!

Staff support lacking.

Nice

No No

Room was clean well kept. Airport shuttle every 30 min run very convenient, staff polite and the welcoming warm cookie just made the stay even more enjoyable.

Very clean room

Not service room at all in my stay, remote control do not work properly, pay extra for parking lot.

Additionally, my room was connected to the adjacent one by an internal door with no soundproofing at all. Every conversation, the television, and all noise from the other room could be heard clearly, making proper rest impossible. To make matters worse, the room was not cleaned during the first two days of my stay, despite the fact that we informed the reception several times about this issue. Overall, the experience was extremely disappointing and far below acceptable standards. I do not recommend this hotel to anyone looking for rest and comfort.

The front desk line is always so long. I previously stayed here after my surgery and they were not very accommodating as our key wasn’t working in our room. I could not walk up and down the halls to make it to the front desk. I had to call, and they never answer the phones. As I was sick, there was no microwave in the 2nd room we were moved to due to blood being on the carpet in our previous room. I spoke with someone and a microwave was promised and never brought back up to our room. I did not have a good stay here at all.

Customer service is nonexistent! I was unable to speak with anyone prior to arrival in efforts to inquire about airport shuttle; housekeeping refused to provide additional washcloths (despite having a cart full), referred us to the front desk and the requested linen never arrived; and the room is EXTREMELY outdated - extremely. It was OK to sleep 1 night, but don't expect anything else - I mean NOTHING. We attempted to address concerns at checkout, but they were clearly uninterested...great economical stay but absolutely DO NOT RECOMMEND!

Staff was very friendly/helpful. Hallways and room were not clean, needed vacuuming and sweeping. Light switches were very dirty, obvs never cleaned. Toilet didn’t flush properly, A/C didn’t work but the bed was comfortable.

The ride from the airport was a disaster in that it took us over an hour ( approximately 1 1/2 hours) to get a shuttle. I called the hotel several times. The receptionist Hispanic) was rude (although she knew her stuff ) and the house keeper came very late, around 5pm , that I just took clean towels and excused her from cleaning room. The cookies were hard and they are generally very soft and good.

Yes

Firthermore it claimed daily housekeeper. Even we put maid service required signs out for 2 days, no one came to check out our 2 rooms even for replenishing bottled water and coffee, not to mention towels and cleaning etc.

Need an upgrade Breakfast could improve

You have to pay for breakfast and no courtesy coffee.

Digital checkin did not work even though it said it did. Had to wait in the very long line three times to get checked in. When I did they my room still wasn't ready and they put me in another (smaller) room and acted as if it was a favor to me to not charge me extra bc the same day rate was higher than the rate I paid. Chicago tribute band down the hall played the SAME SONG ALL MORNING (literally hours) on the 11th floor. Toilet ran constantly and sounded like letting a tiny bit of air escape a balloon all night. No soap in the room of any kind. Terrible view of a rooftop (the room I picked was on the other side). Not enough staff and those who were there were flustered and/or rude (one told me he was "passing a kidney stone" as he spoke, or did not speak English. Parking is a joke. Never going back.

The front desk customer service was bad! It took over an hour to get checked in. They only had one person working and the line was about 50 people (on Sat., Dec. 6th). The rude lady who checked us in didn’t even give us a cookie. Then we get to the room and the key wouldn’t open the door. I had to go back down again! Our room had a terrible view. We couldn’t even get a room on the top floors like we wanted, or one facing the pool at least. We expected more from a hotel that charges almost $200 a night. The whole experience was terrible! Never again!

I food that was ordered from the hotel restaurant was disgusting look like slop

The bathroom towel had stains of what looked like dry blood The vent in the bathroom was broken because it wouldnt turn off making it quite loud while at night The front desk workers were slow and not real hospitable The room was overall dingy and old Im glad i only stayed one night becuase this place is a facade, it looks nice on the outside but its super dirty inside

Guest room not ready for check in until 6pm. Shower in bathroom had absolutely no pressure and toilet kept running. No Hotel restaurant open in the evening.

I was excited when I booked because the photos looked amazing. In reality, the hotel has been neglected and needs repairs and updating. The main floor was impressive just like in the photos but the rooms, pool area, and hallways were dingy and gross.

Room was not ready and the bed was broken. Not enough towel was provided for the group. Had to request service 2x before towels were provided.

There was a “Rock Camp” playing at 9 am, with their door open every day, including weekends. I will never stay here again and never recommend it.

Shuttle was completely wrong. Expedia sent wrong info in the email and app. Tried calling the hotel 8 times and no one picked up the phone. Had to get a uber after waiting for an hour. Check in was great. Room was clean. Shower did not turn off for a bath. The breakfast was ok at best. The same items you would find at a lower grade hotel free breakfast for free. Not $25. Breakfast was great. A lot of issues where not staff but lack off systems and quality by management.

everything

The room was very dilapidated

Check in staff were incredibly rude, incompetent, and unhelpful. There were 2 individuals at the front desk but one of them was quite literally standing there staring while the other one had to check in all the guests, which resulted in a long line forming. To make matters worse, staff do not pick up the phone. Does’t matter if you are a guest already checked in and calling downstairs or if you are calling outside the hotel with a general question. Also, they advertise an airport shuttle but the shuttle is non existent! Shuttle bus sits parked on the hotel property during regular hours when it should be working. Lots of guests left stranded at the airport not knowing if the shuttle will come or not because staff don’t answer the phone.

Room was nice and comfortable

Room was clean and staff were very nice

Quiet clean room

Clean, nice. The staff is amazing

Clean room

Bien viejo dentro , use una habitación que se supone que tenía un mueble - cama y estaba muy malo. Aléjense de él. Lo mejor el desayuno lo peor la habitación.

Worse Double Tree htl Ive ever stayed. Dark room, on top of that one night table bulb

The rooms are so dated and dirty , toilet not flushing , staff very rude- they put us next to a band playing with their open doors and when we complained, they asked us to checkout if that is inconvenient.

Either the thermostat was broken or heat did not work. It was freeezing in the room and there were no other rooms available. Also rooms are outdated, not worth the cost of the room each night.

In addition, the UPS opens at 9 (ish), and as a result I had to change my 10 am flight to later in the day to be able to get my packages. Additionally, hotel is definitely not 8 mins away from Dolphin Mall. Room itself was ok, couldve been cleaner. Main areas could definitely do with some vacuuming and deep clean. I know I booked a budget trip, but this was overall disappointing for the reasons I described above, particularly as I called in advance to enquire.

I paid additional for breakfast on Expedia and the hotel still charged me twice for breakfast.

Clean, great staff

Just awful.

Everyone had to wait in lobby until 4:00 and then stand in line for check in

Not the quality you are expecting on a Hilton

El valet es un grosero, la que atiende el counter también, esperaba más la verdad! La habitación muy bonito y limpio.

Rooms and Facilities was great, staff was friendly and helpful. I however I found this hotel to lack transparency on how they handle packages that are shipped to the location. I shipped a package to the hotel but it was delivered to the UPS Store which is connected to the hotel, I was led to believe this was an error on my shippers part. I was only staying 1 night and I had to change my flight the next day as the UPS store opens at 9am. The policy UPS told me is the first 2 packages are free, US$10.00 for every package after, there were 4 other persons in a similar situation like me, we were not happy. The whole thing felt like a scam to me. Won't return to this hotel. They should include this as a policy on Expedia.

Airport Shuttle was a little hard to find but I got to the spot okay. Room is lovely and staff was great

Todo estuvo muy difícil la únicau

Hello, the line to check in was very long, only one front desk person also the parking situation at that hotel is very sketchy, no self parking available or the self parking was $18 per night and the Valet parking was $20 per night. I felt force to get the valet. Anyway overall was ok but I didn’t like that.

It was ok, service charges included in everything, no soap in bathroom, conditioner wasn’t working properly

The front desk was very friendly and accommodating to get me to my room and The room was amazing. Everything in the room was perfect and the bar and Restaurant were both great very happy with my whole stay.

I liked everything

The line was long to check in, the room was short on towels , told the staff that where outside the doors never received the towels. The pull out sofa mattress was stain and broken. Sheets were dirty on one of the bed, like bed was made and sheet didn’t get change. Furniture all dusty.

Absolute dump.

Check-in was a bad experience. First it as 2pm then 3pm until finally it was at 4pm.

No hand soap in bathroom

Asked twice at reception for a new ironing board . Still waiting for it. Called twice to reception on phone no answer at all . Lamp on only one side of bed .

Lobby leaks water when it rains. Rooms are run down.

Check in was horrible they didnt have any rooms clean, had to sit for 2 hours waiting on a clean room at 4 pm. Rooms are nice but run down. Lghts in room was very dim. And no water pressure. And the room smelled mildew

The line was out the door for checkin

Great front desk assistance ans room was excellent

Longnline for checkin but the woman behins the counter was still friendly even though she had a lot of people waiting. Made me feel welcome

Good, but the hotel in general needs some renovations.

The room was clean . The food was great.

I enjoyed the solitude. I didn't like that there were rooms to check us in early but the desk clerk asked for an additional $75.

Super nice fast and super helpful ❤️‍🔥

Room had dust on tv and tv stand. Breakfast was poor selection limited French toast was hard and not replaced omelette was salty. Was robbed of $37 for this have emailed the manager and no response. Wouldn't be recommending this hotel

Everything was great from check in to check out

Some of the equipments installed in the room need maintenance ASAP.

Great customer services and clean !

Clean rokm, comfortable bed, and friendly staff.

Silenciosa

Yes

Staff Courteous clean room and all amenities best

Perfect

Room carpet was nasty . Toilet paper only 1 , claen every 2 days , not have food service to room is falsa , i pay doble taxes 1 with expedia and more taxes in hotel im not recomend user expedia is lier, i cancelled my reservation to 2sd day , horrible hotel food is so expense c 1 burger 40 dlls is ridiculos , , no go to DOBLE TREE IN MIAMI , is close to aeroport but is horrible hotel

Parking is to expensive. Room missing pen and pad. Food not available after 10pm

Cobran estacionamiento a quién se hospeda en el hotel necesita update las habitaciones.

Always nice...got a much needed late check out which i always appreciate!!

Convenient access to the function I was attending Hated almost everything. This was so far the worst hotel experience of my life. The room was old and damp. I had headaches every night because of the damp, unclean air, and AC that could not be regulated. The room was not cleaned for the 4 days I was there. Towels, water, shampoo, and other basics were not refilled or replaced. One night I was unwell and needed water for my medication but there was none. I was too unwell to go look for it. When I finally gathered some strength to go get some from the reception in the morning, the guy at the reception told me it wasn't their responsibility to make sure I had water in the room. On the last morning I was there, it took almost an hour to be seated for breakfast and another 30 minutes for your order to be taken. To make matters worse, the hotel deducted $300 from my card for incidentals. Out of this amount I used only $55.08. I am still following up for the refund of $244.92 even though I checked out of the hotel on 13th October. I have sent numerous emails and made phone calls to follow up but nothing has been forthcoming.

Easy to find and commute to.

The Staff at the Hotel were outstanding with accommodations with extending our check out time to a later time due to major time changes with our boarding time of our upcoming Cruise. I would highly recommend this Hotel.

The room smell bad and the the bathroom was not clean

Carpet smelled nasty and the water in the shower would back up in the drain and also would not turn off….constant drip. Zero stars. I left early at 0530 because I hated it.

El hotel esta viejo y descuidado. Poco personal, una sola persona atiende en la recepcion. No hicieron la limpieza de la habitacion. A la noche, las personas de la habitacion de al lado, decidieron poner musica a alto volumen y gritaban. Llamamos a la recepcion a las 12 de la noche para quejarnos y nos dijeron que iban a enviar a personal de seguridad, el cual nunca vino. Tuvimos que bajar a la 1 de la mañana para repetir el reclamo. El desayuno muy pobre. Pesima experiencia

Staffing poor, inadequate, smelly rooms, bad experience with breakfast had to order out. Overworked and under staffing

Was very convenient located near the airport

Had to wait for 30 min and that too at 3.30 AM

I made my reservations days ago and I am quite upset. I get to the hotel to check in and there is no rooms available. supposedly they are cleaning and preparing them, but here we are at 11:38 at night in miami inconvenienced and had to pay for self parking, something that should have been free due to the inconvenience. We have been on the road for 14 hours and the first thing we wanted to do was rest, but was informed we didnt have a room even though we paid in advance.

I had left an item in my room, and the staff worked hard and patiently to help me get it back. I am very greatful for their help and hospitality.

Great room size, clean and friendly staff

Nice room and welcoming staff!!

Clean, nice staff (not all of them but the majority of them), nice installation. Convenient location

While the lobby still looks presentable, everything beyond that point is a completely different story. The hallways and elevators were dirty and poorly maintained, and things looked disheveled and broken down everywhere we turned. By the time we got to our room, we were honestly embarrassed to be staying there. The room itself felt neglected. Worn, dingy, and in desperate need of a full renovation. It gave the feeling of a place that has been left to deteriorate, not one that values guest comfort. To make matters worse, they had the audacity to want to charge $75 for early check-in. Considering the state of the hotel, that fee is laughable. At this point, they shouldn’t be charging more than $50 a night, if that the overall experience felt closer to a rundown hostel or brothel than a hotel. We were thankful it was only for one night. Convenient location or not, we will never stay here again. Save your money. There are far better options elsewhere.

Cold water in shower not a good custumer service every time I ask for something takes for ever .

Smelks if mold

I was really disappointed with my stay at this hotel in Miami. The pictures online were very misleading — the property looks run down and in need of serious maintenance. The hallways and rooms felt outdated, the paint was chipped, and some of the furniture was worn out. For the price, I expected something much cleaner and more comfortable. Unfortunately, it didn’t feel welcoming, and I wouldn’t stay here again or recommend it until the hotel makes major improvements.

Clean room amazing front desk service huge shout out to Sabrina, I believe she was the first front desk employee I seen. Vallet service was terrible. Whenever you did see the gentleman he seemed he was on the side of the parking lot huffing paint, just seemed lost and disorted.

My stay is great!

Clean room and airport shuttle Frequently

We had a terrible time when checking in coz the rooms were not ready. Checking in was a mess. Very slow services

We appreciated the smooth check in and out

Didn’t like it

The Staff was friendly and helpful in addressing my various questions.

We were appreciative of the airport shuttle but were worried we were in the wrong place after waiting 40 mins for a shuttle. We also arrived to the hotel 10 mins to 4pm (check in time) & was asked to wait till 4 to check in but then was not provided a room until 5:30pm. Our room was spacious but had dirty bathroom mirrors/floors and dirty windows. Disappointed so far in our stay.

On the first night of my stay, I asked the front desk clerk where the soda vending machines were located, as there was no orange soda available in the lobby store. He falsely told me that the hotel did not have any vending machines. However, I later discovered that he had lied when I went to get a bucket of ice and found the vending machine with orange soda right next to it. Additionally, the hotel did not offer a complimentary breakfast.

Lack of staff communication

Thanks you very much !

When we walked into the elevator there was roaches on the floor, rooms smelled horrible. At one point this hotel beautiful, how disappointing. Would not stay not recommend it . Breakfast was poor and horrible, bacon was burnt. Horrible, I have nothing good to say

Horrible I had to wait 1 hour to get pick up miss dinner wanna request my money back asap

They night staff was really nuce. The lady that checked us out gave us thw impression she could nit be bothered. Their business center works sometimes. Then on top of it all i had free breakfast and was charged for 2 people. The hotel only refunded one. Parking was $18 per night. Kind of crazy since we paid $199 to stay here.

There’s not a lot other food choices outside the hotel. The staff was very helpful and professional

Hotel has seen better days. Roaches, rude parking attendant, scratched walls, spills not cleaned. Bathroom door lock broken. I remember the time when the flooded parking lot was the only issue.

Stay was great only complain was our air went out. A/C might need an upgrade.

Like it

Had a leaking bathroom faucet for the whole stay and even my friends too. It was reported but not resolved during the stay.

Good area and safe

Everything was ok. Breakfast was really good. I did not like the moldy smell of the first room but they change my room and the other aspect that was very uncomfortable for us is the AC that it is loud so it was hard to fall to sleep. Staff was friendly and very polite.

love it

Felt safe and was greeted with friendliness.

El hotel esta en muy malas condiciones para tener el nombre de Hilton. De Hilton lo único que tiene es el precio. Te cobran hasta por el parqueo. Mala experiencia.

The room was not clear bed was messed up when I check in.

Good

Very nice place to stay..

Room needs some updates but was fine for my stay. Parking is $18 a day so that was a bit much for the week.

Cold shower water

Nothing

Staff was friendly but the room was very outdated and not clean at all. Bathroom was very dirty. You could see it was previous leaks in Ceiling, the list could go on for the room. To top it off The shuttle bus left us waiting for 2 hours. Kept calling the front desk but they advised nothing much could be done on the front desk end.

The room overall appearance was very good. However, although the bed was made up beautifully. It was clear when the covers were pulled off that the sheets hadn’t been changed.😩 The skirting boards were extremely dusty. And the lift going to and from my floor was noisy.(Due to age I guess). Once I was given clean sheets I had change the bed sheets myself. The bed itself is perfectly comfortable to sleep on. Food was tasty a little pricey but nonetheless good. The restaurant staff and bar staff are the warmest. They paid attention to details and went beyond the call of duty to ensure that I was happy with what I had ordered as well as making suggestions. When appropriate. Tax and service charges are added to everything!

great stay at this hotel

Hotel smells on several floors. Carpet needs replacing and hotel needs to be upgraded the furniture is old. Total make over is needed. I had to change rooms several times before I was comfortable enough to stay there, because I paid in advance and could not receive a refund.

Nice hotel but poorly maintained. Needs new flooring.

Everything was good. There is a $18 per day fee for self parking and $20 for valet. I would have given all 5 stars but there was no microwave in the room. After calling downstairs for one we were told someone would bring one. After an hour wait no one came. We were told we could go downstairs and warm up the food if we were in a rush after calling back. Overall, I would stay again.

The airport shuttle took really long. I tried calling the hotel after an hour but there was no answer.

Amazing staff. Beautiful hotel. Great food. Great location

I arrived after 10 pm . No restaurant open . Walked to the store and returned. Surprise !! No mini refrigerator in the room.I have stayed many times with zero problems! Please fix it !

Check in and out was very easy. Parking was still close to the door, even though it was on the side. Pool and hot tub were clean and good. Room service was friendly and very good. They even folded one of my shirts i left on the bed. They (the whole staff) were great

Was expecting better

The air conditioning was extremely poor — there were only two small vents high on the wall, both facing the sun-exposed side of the building. As a result, the room stayed uncomfortably warm throughout the day. The sliding door to the balcony was rusted and nearly impossible to open. The TV in the room didn’t work at all, and to make matters worse, the room phone was also nonfunctional, making it difficult to report the issue. Around midnight, we were disturbed by children loudly running up and down the hallway, which made it even harder to rest. It’s a shame, because the hotel is in an excellent location, but the outdated facilities and lack of maintenance really take away from the experience. I hope management considers investing in much-needed improvements, especially the AC system and basic amenities.

centrico

buena ubicacion

The air conditioning was extremely poor — there were only two small vents high on the wall, both facing the sun-exposed side of the building. As a result, the room stayed uncomfortably warm throughout the day. The sliding door to the balcony was rusted and nearly impossible to open. The TV in the room didn’t work at all, and to make matters worse, the room phone was also nonfunctional, making it difficult to report the issue. Around midnight, we were disturbed by children loudly running up and down the hallway, which made it even harder to rest. It’s a shame, because the hotel is in an excellent location, but the outdated facilities and lack of maintenance really take away from the experience. I hope management considers investing in much-needed improvements, especially the AC system and basic amenities.

Amazing. They check me in earlier than expected which was much needed since we were tired. We enjoy our stay here.

Bedroom was dirty bathroom was old and dirty view from the room was discusting

The room was musty and unclean. The hot water took over 15 minutes to warm up, then became so scalding it was hard to shower. The “upgrade” to a balcony room was pointless just bare concrete with no chairs. There was no microwave or fridge in the room, and the only microwave available was on the first floor. After my stay, I called about a deposit issue. The first woman I spoke to was kind but couldn’t assist. I was told to call back for Nicholas, but when I did, I heard staff in the background laughing and mocking me before someone finally answered and gave no help at all. It was unprofessional and frustrating. Overall, this stay was terrible. The customer service was awful, the room was uncomfortable, and the staff lacked professionalism. I wouldn’t recommend this hotel to anyone don’t be fooled by the brand name. Believe the negative reviews and book elsewhere.

The warm cookies really made my day after my flight from Atlanta

DIRTY PANTIES WERE HANGING ON THE BACK OF THE BATHROOM DOOR WHEN WE CHECKED IN 😅 I have stayed here once about 5 years ago, front desk met us with fresh cookies. When I arrived this time the young lady at the desk had a very dry personality, not welcoming, no cookies (yet the have cookie trivia) I asked if she had a map so I could see how to get to my room from the front desk and she was not trying to help. The elevator is over there! I would have put one star but I enjoyed myself in the past..

Everything was almost perfect

The ac didnt work and they didnt try to fix it

I would not recommend any one stay in this hotel.

No A/C in the rooms or downstairs in the lobby and bar area for 4 days straight . Many guests checked out . This is suppose to be a Hilton . This is ridiculous

Really nice spot!!

This property sucks....

From the minute, I got here it was nothing but horrific experience. I used my Hilton rewards app to access my room. The room did not have AC. I tried calling the front desk and nobody was answering. I spoke to the room attendant in the hall and she said AC has been down for three days so I went back down to get another room also because the room I had was not an accessible room with a handheld shower which was necessary so they moved me to a new room after I stood in line for 10 minutes as he assisted other people with their problems. There were two people at the front desk, but the one didn’t seem to know what was going on. I got my new room. The AC was still not working in that room. The bathroom was also not accessible so I complained again. They sent an engineer up and told me I had to move again. Still no air conditioner the bathroom was correct but now there was no refrigerator in the room and there was a wad of gum on the floor next to the desk. Every time I had a situation, I tried to reach out, and there was no answer. When I contacted the hotel, asking them about their airport shuttle I was told just stand there and I would get picked up. But the first time it went by. It just drove right by me. I called the hotel and there was no answer. In Miami officer assisted in flagging down the driver the next time they came around so I ended up standing there for over 45 minutes waiting for a shittle

Room never got cool enough to be comfortable. Very poor air flow.

Very rude staff , rooms weren’t clean . I asked for food to made . It wasn’t cooked correctly. Going to the pool and the pool has trash and animal poop at the bottom .

.

The airport shuttle service is abysmal. I was told to go to three different pick up areas at MIA and it took 45 minutes to be picked up. Then the shuttle was 15 minutes late to pick up passengers at the hotel. All of this on a theoretical every 30 minute pick up and drop off. I’ll never stay there again.

Property needs updating.

Old hotel

The natural habitat of iguanas patrolling, housekeeping was wonderful, however they should invest in a small chiller in the rooms.

The location from MIA is great. It’s also relatively, about 20 mins, from Versailles, Dolphin Mall, Doral. Rooms were clean, everything worked. Staff including the manager very friendly. Easy access to parking and fee not exorbitant.

Safe and clean property. Front desk staff was so helpful.

Friendly and helpful staff

The hotel looked very modern and nice on the outside but inside can use a lot of work! It’s kinda run down & ancient looking.

NO Good

The AC in my room did not work so I did not sleep well the night I was there.

Great service

Everything was fine

Beautiful

Didn’t get into my room until 7pm property is a joke in all honesty. I’d demand a refund but I know they wouldn’t give it cause the excuse of “the cosplay convention” that took place that weekend

Overall, I would never stay here again!

No air in room working only to pull out the air conditioner filter and it looks like it hasn’t been changed in years ! They never comped us

We didn't have any hot water to shower at 5pm in the afternoon. Waited two hours for shuttle to pick us up from the airport. The thermostat reads 60 however it's extremely hot in our room. I am so disappointed!

First, we stood in line for over 30 minutes with only the 1 guest ahead of me. Not sure of the issue but waiting that long was ridiculous when it was almost midnight and I needed to get sleep to get to the port the following day. Not to mention it must of been prom or a dance when the kids were exiting they were so loud and noisy. The room we thought was fine until the toilet wouldn't stop making sounds. We hadn't used the toilet. After speaking to management we were moved to another room. I was greatful but that meant I didn't get to sleep until after 12:30am. The second room was quiet. I did ask for extra cookies when at the front desk since I had to wait so long and the girl seemed irritated that I even asked her that.

Fantastic hotel and service.

What was there to even like?

The only thing I found bad during the stay was that the ac of the main building was broken and it was extremely hot even in the rooms.

Very incompetent staff. No shuttle to the airport at 6am; I almost missed my flight

No shuttle at airport. Filthy carpets. Stains on sheets.

No extra tissue, bed low on the floor, the worst I pay for a tub didn’t get it, I’m 5’5 and was not pleasant to take a shower. Refrigerador under the sink when the room had enough space to be placed around it.

Enjoyed my time. Very clean. Convenient location to attractions!!

nice

A smooth check in and comfortable room!!!

Arrived well before check in time and was given our room straight away with a couple of warm chic chip cookies. Just had dinner in the restaurant and Gloria our server was great. Room great size, free shuttle to airport in the morning, friendly reception staff. Definitely will stay here again when visiting Miami

quiet, shops where closed because it mas sunday. shuttle was great. not walkable to any stores. warm cookies was a great touch. staff where so accommodating. great experience. i would recommend this hotel. the iguanas had made such a great mess at the pool area. it should be cleaned more often. our shoes got soiled and we could not take out the smell so be both hd to throw out our shoes.

I enjoyed the customer service and the modernness of the hotel!

convenient for the trade show that was held there.

It was semi clean. The restroom had leftover used bar soap in the shower and hair in the shower. The room did not cool off enough. Also there was a mildew smell in the room.

No aire me cambiaron 2 veces de cuarto el parque hay que pagarlo , mala comunicacioʻn entre fron desk y la del parqueo el desayuno tampoco incluye

Very nice and quiet stay, really enjoyed myself.

They have to renew the Rooms of the carpet room

Didnt get my refund nor did i get to stay at this hotel

Worst doubletree I’ve stayed at

La unica cosa que no me gusto es paga l9 dolares por estacionamiento cada dia.

Check-in was at 4 PM, but the room wasn’t ready until about 4:30 PM

It was ok our bathroom wasn’t clean properly dust and soap scum but everything was ok

They never answered the phone

Me and my wife got to the hotel it was very nice. We were told we had to wait our room wasn’t ready so we waited in the lobby. About 45 minutes later we were told they over booked and we had to be taking to another hotel. We were very disappointed because that’s not were we wanted to stay. So for that I would not recommend this hotel to a friend or family. We should of been compensated for or inconvenience but wasn’t.

the room i reserved was given to someone else and now i have to dispute charges because they charged by bank card AND my credit card... wasnt a good experience

Les chambres sont vieilles. Parking payant. Livraison colis payant.

Room had a smell to it, like old or humid ,needs updating

Needs updates. Room hot.

HVAC isn’t working right

No safe my room they send me to other hotel im goin to a convention on this property in my life i never recomended this hotel

This place needs an update. The toilets

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Employees are rude

When I make the reservation the breakfast price was 18usd , but I don’t take, when I arrived to the Hotel I want to eat something in breakfast, the hotel wants to charge me 35 USD