Courtyard by Marriott Miami Airport West/Doral

I wasn't able to make my stay because the staff told me my reservation was canceled. After a long back and forth with that i had to attempt to get ahold of someone from booking.com because they messed up my reservation. I tried calling the customer service number, got an ai thing, then when it went to send me to an actual person, i got hung up on EVERY TIME. Absolutely furious with this company and will never use them again.

One day going to my room, was a cockroach that needed to eliminate. Room was quite, very good mattress and pillows, Furniture functional but not so new. First night the shower took a while to get hot water, following days was ok. Told when checking in, that no daily cleaning to the room, no big issue for me. No breakfast service included, but good cafeteria por basic breakfast or dinner. Parking was $13 additional per day, that neighbor hotels didn’t charge, negative point if you have a car. At checkout due to early operation at 2:30 am, not possible to get final charges. So far did not get it still, hope I get it. Thanks.

Absolutely nothing They did not honor my confirmed reservation. After arriving at 2am, due to flight delays, I was told they did not have any rooms available despite my confirmed booking with booking.com

Everything was great. The staff was amazing

Even though we only had it for morning!

Breakfast was really good but it’s not included. Luckily Expedia included 2 breakfast tickets

The manner that girl attend the bar/ caffeteria

Good

You’d have to open every detail to find that out on website

Location near many places but not walking distance. The beds were listed a queen they were full size very small and uncomfortable, I was in 106 the bed squeaks. The rugs look dirty. There is no courtesy water or coffee or tea! You must purchase everything at high cost! Breakfast to purchase, no blower in rooms no iron on rooms, the sofa bed is small. Expensive for what the provide. &13 parking fee daily!!! That’s a rip off! Will never recommend or stay ever.

I would stay here again to have a suite. You pay extra for breakfast and it’s the same limited choices everyday. Staff was friendly. Property is outdated/needs upgrades and paying to park there is unnecessary. Lobby, pool area, and workout room are nice.

In Doral all the parking its free exept in this hotel

Decent for a quick one night stay to hop on a cruise from Miami port. I didn’t like that they didn’t have continental breakfast! Wanted to make coffee from the room but the machine wasn’t cleaned at all!

No airport shuttle despite online listing, it cost $50 in a taxi each way! No breakfast before 7, no free coffee in the lobby for early departures…

It was just ok. Not quite what I was hoping, but we were just spending the night before flying out.

The room smelled of mold, we requested an accessible room yet the bathroom had no handrails whatsoever, and the beds were extremely hard and uncomfortable. The staff was polite and professional.

all staff courteous and helpful

Met our need for a one night stsy

Staff was terrible and the room was disgusting

Room was clean, noice thru the night was awful. Breakfast was ok. Staff was pleasant.

The 3 hr ride to the port and they booked us a cab that never showed we had to get a Uber thank God for that ?.

Hotel can be updated. Hotel and rooms are outdated

I didn't have any meals. I just stayed overnight The shower curtain appeared not to be changed from previous stay so I had to call front desk to rectify

Nothing.

Didnt know accidential fee applied was caught off with paying more

The room service was poor. There were 3 of us in a room, one adult and 2 children. Room service changed the towels once, on our request and gave us 2 towels for 3 ppl!! I didn't quite understand the bfast offerings when i sought clarification, staff was rude. I would not stay there ever again and would advise friends, family and the internet not to as well

It was super stressful after an extremely long day of travel and delays to land in an extremely busy city and have nowhere to go. Our family of 4- including our kids- spent the night in the airport as a result since it was too late to get a hotel anywhere else and we had to wait around in the airport the whole next morning until we could go to our cruise. It honestly ruined the whole first day of our cruise and even part of the 2nd day because we were so exhausted when we finally got on board that we were all unwell from lack of sleep. On the plus side, the manager was extremely apologetic and had no idea this had happened and did his best to make it right, and we were given a full refund. So that was solid. Hope they look at their policies for this kind of thing going forward and make sure that all employees are in sync.

The location of the property is good, close to the airport and to multiple restaurants, pharmacies and shopping malls. They only clean the room every other day and when they do it, it is mediocre, I tried calling to the receptionist to get fresh towels but they never answered so I walk to the lobby in to ask for it they said yes and they never did it. Last but not least I requested face tissues because we used the first box, and in the nine days I stayed there they never replenished it.

Nice staff but found the building / rooms a bit old given the price

Clean room

Good

Mr. Liechtenstein and the driver that was also the jack of all trades were the best part of the stay. The reception area smelled beautiful. The airplane noise, the faulty a.c. unit in 106, the terrible smell in the room, the morning reception staff that told us there was no shuttle offered on site despite us having used it the evening before. We didn't really know what to expect price wise but there was no breakfast and I don't feel we expected that for the price.

Sink backed up and latch on door was finicky to open. Had to use card key every time to close. Toilet also got clogged so had to call maintenance. Just a nightmare. Also not an ideal location with planes flying nearby.

Checked in Late at 1220am as delayed flight , staff at desk was rude,or he was not bothered-No hospitality element. Asked if water would be at room he said there would be , lift not working . there was no water in the room . i would never stay at this hotel ever.

El desayuno muy mal

Great hospitality in setting up our stay tonight

Very good

not your best choice for a family stay

Everything ok

I felt thus was run down and not as good as the on in St Louis,MO. Not kept up very well rust in the shower. Didn't have but 1 decaf coffee for me in my room. Not worth what I paid

Rooms were clean.

Very nice and kind staff

Staff was lacking. I couldn’t find anyone to answer my questions come check out. They charge for parking and then they don’t tow when someone parks between two handicap vehicles so you can’t get in to your car. Completely frustrating. I won’t stay there again.

Enjoyed the staff. They were very helpful.

It was ok

Great place! Easy to check in and nice room!

Purchase breakfast and even coffee

Had a one night stay. Room was clean. Had to flush the toilet multiple times due to low water pressure. The lights flickered several times right before check-out. But they didn't go completely out. Would stay again.

Ok

No airport shuttle

I prepaid through booking.com but the property held the full amount of the stay in error instead of just the incidentals and when I queried it, told me they removed it but never did. I sent them three emails asking to confirm the hold was removed and they’ve refused to respond.

THE ROOM WAS DIRTY. THE AIR WAS MUSTY AND CAUSED MY ALLERGIES TO ACT UP. THE BEDDING WAS DIRTY. IT WAS LOUD LIKE A LAUNDRY FACILITY WAS NEXT DOOR. I WILL NEVER STAY HERE AGAIN. YOU SHOULD BE ASHAMED TO EVEN RENT THESE ROOMS.

Clean and great location

Did not have free shuttle from airport. Was told by other Marriott van that they did (even told us what color bus to look for). After 1/2 hour of waiting, called hotel to be told they did not offer that service anymore.

The Breakfast wasn't included

Nice place

The staff especially Maria was so beyond nice and helpful she made my stay absolutely wonderful

This hotel served as a satisfactory accommodation for a one-night stay before our cruise. Our goal was to find a decent, budget-friendly option, and the hotel met those expectations. The staff at the front desk was professional, and the rooms, while not modern and having a slightly unconventional layout, were adequately equipped for the price point. Our stay was uneventful, and we had a comfortable night's rest. We utilized the on-site coffee shop for breakfast before our departure. Not very modern Weirdly layout Location was a bit challenging for drivers.

It was really close to the airport.

Bathroom and shower should be updated

I fell in the bathtop because I guess was dirty all the soap scams were there because it doesn't drain good , and the manager didn't do anything about it , im bruised all over my hand and my lower back hurt so much

horribke,

Great

It was my birthday and my friend sent me breakfast. Maria brought my breakfast up, she was so cheerful and nice! She was the first person I saw on my birthday, and she my day on a bright note!

Food was great,a little pricey but way better than McDonald's. Bed was nice,slept great. A very nice ride to port to catch the cruise. Would definitely stay here again.

Hotel conditions very poor, staff excellent, location convenient.

was excellent

Bugs and Oder in the facility

The staff is very professional, very engaging and very costumer service oriented

Wonderful staff and beautiful hotel !

Nice rooms very clean just beware of a two hundred dollar deposit must have bank card...

Breakfast was ok but few options to choose from what the room rate offers. Maria from front desk was amazing and super friendly best part of my stay. All the cleaning staff and front desk were nice. I didnt like that on booking.com they offered free shuttle from airport to hotel and viceversa and when I called they say they do not offer it. Also I arranged transportation back to the hotel nearby and driver never answered the call and when I called the hotel they told me I should call uber.

The property has airport in name but dose not have a shuttle bus . The staff was great and explained why not . It was very pleasant they charge for parking $11 a day that I was not aware of however they apologized about not making me aware . The staff was very nice . I would come again.

Bed was very comfortable! Staff was great! Elevators can use a little repair with flooring. Other that that all was okay.

The property is well located, and the staff is excellent. Any requests were attended immediately.

The staff at this property was excellent. Any concerns I had were addressed immediately. The first shift manager, maintenance team, cleaning supervisor, and front desk staff were all outstanding. I will definitely be staying here again.

The shuttle to the airport is not available

Great

Was okay for the price

No complaints perfect stay

Everything was great

We were disappointed from check-in. Staff was less than friendly and welcoming. Forgot a toothbrush and they had none. All three convenience shower items in the shower were empty. The tub was filled with water (it was 2am so no, we didn't ask for another room). Had to call maintenance to get hot water working. Room smelled like pet urine. There was no ice bucket (not that one would have helped with a broken ice machine on our floor). The pool was unkept and filled with debris. Our scheduled and paid for driver to the Port of Miami was a half hour late picking up. Would not stay here again.

It was a good trip overall. Nice hotel. Nice location. Dining options were limited but room was comfortable.

Amazing and friendly warmth welcome check in early and very helpful

I would not stay at this location again the hotel needs a serious upgrade. The employees and service though was great!!

Very friendly staff

The coffee shop food was very limited and tasted bad, even the oatmeal !! However, the front desk staff were friendly and attentive.

Be sure to add breakfast to your booking it gets pretty expensive if you don't

It was very clean, staff were very helpful and friendly.

The only issue is the mattress. Other than that very convenient to leave a car while you go for vacation out of the state or country!

Love the fro

.

Very good location if u want to go to Airport

Excelente stayyyyyyyy

Bit on expensive side comparatively. New towels were not available at 8 pm and were told to wait for next morning - did not expect this after paying over $225 per night! And that too without included breakfast...

Staffing could be better. Long waits to check in/check out. Restaurant pricing is really high.

When we arrived the lobby was dark and I didn’t feel welcomed. I won’t stay again!

No full service restaurant on site and not a lot of dining options within walking distance of hotel ( very dark to walk after sun sets)

Excellent service, but a little outdated. Room did smell a little musty, but was clean.

It appeared to be an older hotel that was in below average condition. Needs updating for the price. Then for some reason I was charged more than was advertised.

Room seemed very clean, not brand new but still very nice to check in. Was awesome, extremely friendly and helpful. The bistro is very convenient and has very good food

Overall the stay (one night) was good. My only issue is with the cost of food at the counter. $9.00 for a small parfait? Really?

The staff was kind, busy but attentive.

Staff was super friendly and accommodating.

Great service and staff!

overall good

Nice staff, older building.

God spot near airport but should warn guests that it is under flight landing path

Nice place.

We were giving wrong information for hotel shuttled, waited well over and hour then took an uber. Check in was ok, given a room where the door hardware was unstable and dead bolt not working. Room change done quickly. Hotel is old, tired and below the standard of a Marriot Cortyard. Food in the cafe took 2 hours to prepare. There was one man trying to serve customers, cook and make cocktails. He did let us know the food would "take a while " because it was just him. The only positive thing I can say is the room was clean. Bottom line, stay elsewhere.

Spent 5 nights very quiet property near to shopping and airport

Great location for business purposes, clean and quiet

Property was clean and staff was friendly.

What a disappointment!!!!

The cleaning will be only done once every 2 days, and we had to request every time we needed the room cleaned. Also, the bistro menu is very limited, so it's better to order food from outside. Overall, we had a pleasant stay,

Good property stayed with my daughters for 6 nights Dec 2024. Mostly Spanish speaking staff. But overall a great stay

This hotel needs a makeover in the rooms. The scent is undesirable. The linens were not for 4 persons even though it is on the reservations. The pull out sofa indicated a bed for 2 and it was a twin size. It should not have the marriott name attached to this hotel. Will not recommend.

el cobro fue mayor al monto de la reserva

Convenient Location, but the best hotel I’ve stayed in. Stained carpets. The couch & carpet in the bedroom was also stained.

Staff are friendly and service was excellent

Would comment on 3 things: wish the room had a microwave(had to go down to the lobby), wish the fridge was a bit bigger. And the parking situation is a bit of a headache but with patience you can find somewhere to leave your car

Great hotel.. beware of parking fres and the deposit

Nice hotel for family

We had a week's stay, the hotel staff was very friendly. It is very close to the Dolphin Mall and the airport. The Doral area is quiet and you have supermarkets and a variety of places to eat nearby.

Everything went perfect thank you !!

Everybody and everything was cool

The hotel is in the way of airplanes landing route. Too much noisy. Lacks supportive employees; they blocked the room entrance 30 minutes before the checkout time. I went two times to the front counter asking to unblock the door. The woman at the front desk needs a customer care training. This was my worst experience with Marriot’s hotel.

Our stay was ok. However a bit shocking The Marriott still have outdated properties with not-so-friendly staff. The room smelled old and humid, the bed wasn’t as comfortable. Honestly, i will not return to that property again.

This is a great smaller property if you are staying in the specific address area. Unfortunately for us distance was an issue and also no housekeeping service. Thus, the review. The staff were very friendly and accommodating.

Asked for a non smoking room, ( i have asthma) got there, the room smell like an ashtray. There was a burn on the rug. Bathtub yellowish, no soap, toilet was cracked. The elevator wasn't working. Stay away from restaurant menus that they put under the door. Their food seems to be made out of someones house. My boyfriend ordered a turkey club sandwich and got a piece of bread with cheese and turkey ham. I know this last issue doesn't have to do with the hotel, but they can't allow this people run a business out of the hotel.

Great property; clean & spacious rooms. My stay was short so I wasn’t able to use any of the amenities however I can say the staff was warm & welcoming.

Staff was not friendly and transportation from the airport was never there to pick us up from the airport. We waited over an hour and receptionist said it would be there at gate 8 and nothing ever showed up. Never again staying here.

It looks like a resort and more scenic than the hotels nearby.

temperature.

Sheet not change Uber trash and drinks cans not removed No compensation

Food was meh and the folks behind the bar had no clue how to mix a drink. But other than that it was a nice facility with friendly staff

The only problem with this hotel was the shuttle service from the airport. There are two different shuttles for two different Courtyard by Marriott hotels and this is not made clear. I got on the wrong shuttle and the driver had to take me back to the airport where I had to wait another 30-45 minutes for the right shuttle to arrive. Then for some reason this driver didn’t stop at the shuttle pickup. He went 200 yards further before stopping for no apparent reason. Other than that, the hotel was clean, the a/c was cool, and it was very quiet, the bed was very comfortable. The breakfast burrito was excellent.

limited elevetor

The convinces, comfort befs good customers service

Very disappointed that a hotel brand would hold a customers money hostage as such.

Me and my wife stayed in Miami for a few days to finish off our vacations. To rest from the vacation. We liked our room nice clean, we slept really well. It was close to the airport, close to good restaurants close to the malls. We are definitely goingnl to recommend it to our family and friend. Of course we will be back. For our purpose it was perfect, we didn't use any other amenities like the pool. We slept went out came back to sleep ita was always nice and quiet not busy and loud.

Bad: dirty sheets, shuttle to cruise port takes 2 hrs!

A big plus was the convenience of the airport shuttle. When you arrive at the airport, you should call the hotel to tell them that you are there and they will send the shuttle for you. It may take up to 30 minutes in peak time but I appreciated it. Also, the day before you check out you should reserve the time you want to get the shuttle. It is efficient and drivers are polite. I was actually supposed to leave on the 21st October but my flight was cancelled and I just went back on the Expedia app and booked another night at this same hotel. And called back the shuttle to get me at the airport. The beds and pillows at this hotel are fantastic and comfortable. The rooms are clean and cosy. There is also a big spacious car park. The only con for me was the long walk to my room with my suitcases because one of the elevators was down. The rug in the corridors was not the easiest to roll the suitcases so it was a little difficult. But not a huge issue. The hotel is a bit dated but still an excellent choice for what I needed. I will definitely recommend this hotel.

Staff was very friendly.

The stuff was all friendly hotel was clean and didn’t have any dislike to my knowledge , I would stay there again.

This place is run down. The furniture is stained, the primary elevator was out of service.

All staff were extremely helpful and friendly.

The room was super comfortable—plenty of space to spread out, and the bed was like a cloud! I loved how well-appointed everything was, from the cozy pillows to the nice bathroom amenities. It made my stay feel extra special. The staff here were fantastic! Everyone I encountered was friendly and genuinely helpful. Whether I had a question about the area or needed a little extra assistance, they were always ready to lend a hand with a smile. It really made a difference in my experience. I enjoyed everything about my stay—great amenities, convenient location, and a peaceful atmosphere. If you’re looking for a place to stay that checks all the boxes, I’d definitely recommend the Marriott! I can’t wait to come back!

The booking process was also exploitative. When I indicated that I had made a mistake regarding the date, just minutes after so had paid I was made to pay for an additional night So I paid for 2 nights that I did not use

It was a good experience overall, clean, quiet, and nice staff.

Good stay for Airport access.

Needs upgrading

As I was overnighting not much of an indepth review can be provided. However, staff reception was a positive highlight. Room was basic, but in line with price point. It was clean, bed was comfortable and everything in the room functioned well.

nothing to complain about!

Good stay at a great rate, right off the highway. Close to airport.

Our first room had to be changed because the balcony door wouldn’t shut. It was open and the room hot when we got there. Our second room had no hot water. After they fixed it, it was tepid at best. Fortunately, we had another room they could shower in. Told the front desk as we were leaving, but it didn’t seem to be of interest. The rooms themselves were clean and parking was easy. If not for the water issue, our stay would have been great.

Good place

Una toalla sucia en mi habitación al llegar

Nice place and staff

Close to may things We stayed for a cruise the next morning

no review