Clarion Inn & Suites Miami International Airport

Todo limpio y ordenado gracias

In general reviews, was good, staff very friendly, room was clean.

You have to pay for parking, ataff not nice.

Great experience

Everybody was on the phone. It was OK not impressed.

Staff need a customer service class or course but ASAP. Special Ivanna at the front end.

I did not like they parking situation you have to pay for parking

It seemed like this is the cheap hotel where all the airline workers stay overnight. I had no idea it would be so drab, like going to a government agency office or something. We signed up for a shuttle at 12pm but they called us to go at 9:45am. The best they would do is give us 11:00am. If they didn't have 12pm available, why didn't the staff know this? Then the hotel charged us for the shuttle and the shuttle woman charged us again. I was expecting much better from Clarion to spend the night until our cruise left the next morning. Disappointing, but at least it was only one night.

Todo bien y muy limpio y organizado

We had to change rooms

Many problems with Toilet sink and shower head. And the room didn’t have good air conditioning.

Very good

The room was very big and spacious. Staff was not very friendly. The location is far from everything except the airport.

5 minutes to the airport, free shuttle, nice big clean rooms Friendly staff

Location

Air conditioner wasn’t blowing cool air and it was only early June so we managed for the night but had it been July or August it would’ve been brutal

Lo único que no nos gustó fue que no pudimos disponer de los carros para trasladar el equipaje dentro del hotel porque no aparecían y ningún personal de servicio nos ayudó

Exceptional

Is dirty Is dirty

Excelente

Staff were polite but were in a rush

Had roaches in room. Room smelled like smoke.

Exceptional

Exceptional

Hotel doesn't answer their phone. Tried consistently for 45 minutes after arriving at the airport. Once we got to the hotel the line was extremely long and took 40 minutes to check in. Hotel needs major updating! Staff was friendly.

La atención pésima la persona que habla español en la noche pésima atención y de paso la habitación oliaaa a pura marihuana una falta de respeto ya que viajaba con niños de verdad es pésima llamaba y te atendía groseramente de verdad jamás volvería ir

The location the staff was great it was clean great hospitality

Clean great employees Safe environment I liked everything

Good service.

The beds were extremely hard and uncomfortable, making it difficult to get a good night’s sleep. The hallways and carpets had a strong odor that reminded me of wet dog, which made the overall experience unpleasant. Another surprise was the $12 nightly parking fee, which was not something I expected given the condition of the property. Overall, I felt misled by the photos and descriptions online. The rooms and building did not match the expectations that were set, and I was not satisfied with my stay.

Typical 60 year old property. They survive on 1 night pre cruise stays. Overpriced/ under quality.

Good

Good

Good property ease to use has access to everything they had mentioned.

The cleaning lady’s always made sure the room was clean loved them

It is roomy room.

It was okay. We got stuck when we missed our flight and the airport shuttle was easy, staff were friendly. The room was old and showing signs of wear, but we got good sleep which is exactly what we needed. So it was fine.

Location

The comfort and view The bed had a smell of piss

One thing I didn’t enjoy was being placed in a room so far from the elevator as I am handicapped and found it extremely difficult to get to and from my room. The room itself was excellent though.

They charge me 100 dólares more

Good

Cheap Sketchy customers . Wouldn’t give me refund when I got the date wrong:

Excellent Very good standing

Convenient location if you need to getto the Airport to catch a flight.

The housekeeping staff were friendly and efficient

Todo bien

This is an older hotel trying to remake itself. Clean and a good value for Miami for sure. Having a shuttle to the cruise ports was a great benefit.

Great

All good with everything.

Needs updates and better staff for sure

Pros: good location to get something to eat or drink and just moments away from the airport and other surrounding areas. Rooms are cleaned everyday & Fresh towels in the bathroom Cons: $12 a day for parking most other hotels are free in the area The cable TV works but the tv needs to be updated by actual tv and couple more channels A charge of $5 dollars for storage of a single package and more if its a big one (it’s understandable if you’re not at the hotel and have packages coming before the arrival that is fair ) but while at the hotel you’re being charged still. Drinks and snacks in the self server store is more expensive than those at the stores. The selection of breakfast is basic for $13.85 No waffles no bacon no yogurt or cereals Late check out shows $25 online but after checking at front desk I’m told $40. Only Two of Three washing machine works and only 1 of 2 drier works as well. Soap dispenser and drier sheets are not available for purchase. The arcade games only one actually works and the others like the claw machine and arrow machine just carry away your money the controls don’t work as they are supposed to Overall the rates on the rooms are good but be aware you have to pay for other amenities if you want them. Surroundings and rooms are clean and a/c works very well. Some staff members are cool, others the interactions is not too pleasing. A simple smile or good gesture goes a long way,

Bed bugs alert! All 4 of us went home with bug bites all over. Called the hotel to complain but the manager on duty was too busy to talk to me. All the associate who answered the phone can tell me is, “I’m sorry”.

Buen servicio

Heat went out. The rooms were super cold. Outside was warm. Bed was uncomfortable. Hotel staff charged me for messing my own towels up and accused me for using their towels. They are not friendly to black people. Wouldn’t recommend this hotel go to extended stay

When we arrive to the hotel, we were totally must wait for four hours. After waiting, we were told that we will not be getting room because there was a fire in the hotel and they will not be sending us to another hotel and we did not get a refund until two weeks later horrible service horrible hotel.

Ok

.

Close to airport

Muy bueno

Ok

No breakfast and you must pay to park

Todos

Not a fan of paying for parking in a place that is not in Downtown Miami or Miami Beach. Other than that everything was good.

Rooms are very clean and nice.

The hotel was not in the best condition and the room was clean, but not as clean as it should’ve been. The shampoo in the shower was impossible to get out of container so I could use it. Sleeping on that bed was like sleeping on a piece of plywood. It was very firm very uncomfortable. I do have to say that the staff was very friendly, but I guess you would be friendly too if you’re getting $160 from one night for someone to sleep on top of a piece of board. They did have free coffee I was surprised.

The cleaning ladies were so very loud slamming doors. It was hard to sleep in, they took away all of the extra pillows we asked for every day. Most people didn’t speak English at all. We had our bed made one time.

Cuenta con transporte desde el aeropuerto y hasta el puerto de Miami

Very dirty and wouldn't ever recommend taking a shower.

Muy buen lugar para quedarse unas noches. Deben mejorar un poco los aires, el cuarto se sentía caliente. De lo demás todo bien.

Pas de dejeuner et non plus de piscine

The room smells like old carpet. .

Clean, friendly staff, good price.

Los insumos de la habitación sin muy anticuados. La televisión, lámparas y demás muy abticuados.

We literally spent ages to try and find the light switch in the bathroom, turned out it was hiding under the hair dryer. A very basic busy hotel, but within 5-10 mins of the airport.

Nice hotel, great breakfast and very convenient location. Walkable location to CTA metro and bus station. Salomon and Patty very kind and helpful breakfast area

damaged terribly. Also, I think that the corporate office should coincide with the ship departure times if you want the business. We had to wait 6 long hours before we got a room. The ship departure was 7:00am. Total - Unsatisfactory!!!

Did not have breakfast at the hotel but my stay was excellent, Clean towels,beds n washroom were well taken care of.Coffee was great here!!!

It was terrible. I refused to stay there not even for one night. I checked out within 2 hours and that’s because I had to wait on staff to do that.

room was decently clean. Staff spoke little English. Was charged a fee even though I prepaid in full.

Didn't get breakfast but was available its ok for the stay

The staff was welcoming and helpful. Very accommodating.

For one night it was doable but would not stay longer.

Room was clean but the restaurant was.not good.there was no continental breakfast.was told shuttle was free not free

They were clean and efficient.

Awesome

Great staff & clean rooms

Friendly and helpful staff. Free shuttle to and from the airport. Also, they provide a shuttle to the cruise ports for a low fee. The hotel was clean and bright, just a bit outdated. I will definitely stay here again.

The staff was incredible. I appreciate the fact that they provide a free shuttle to and from the airport. They also provide a shuttle to the cruise ports for a low fee. The hotel was clean but very outdated. I will stay here again.

Room was cleaned but the hotel over all need to be remodeled

The upkeep of the property was pretty nonexistent once you left the lobby. I toured the property after check-in and each floor smelled of old water with fans to dry them out. The room had a musty mildew odor. The bathroom was clean and the fridge worked. The sight of bugs and dirt were around the window. The Lobby looked and smelled cleaned with their new overpriced store area. I was told before I booked when I called about the shuttle that it was $10 per person each way. When I got there, I was told it was $15 and it was only a one way. I wouldn't book here again but hey that's me. I travel frequently and if I didn't have my cleaning supplies or room spray, I would have left. It looked as if a camera was in the vent, but I couldn't tell but I did take a picture.

Clean hotel, restaurant facility

Excelent

Sin embargo : -hay que pagar para aparcar : $12/dia, -fuí con mi esposa y me dieron una habitación con 2 camas pequeñas , -el personal del front desk no es que sean los trabajadores más entusiastas del mundo ( se les nota pocas ganas de atender y ser simpaticos o agradables con el cliente , en especial una chica pelirroja que hay en el turno de noche )

Laundry is cheap

Great stay. Great for the price

Walked with data on your phone. When I checked in on May 9th, there was no wifi, and the staff did not help remedy this issue.

Very great service

.

The breakfast is not complimentary. The WiFi is terrible, not allowing me to connect. The staffs weren’t that helpful at all.

The room has an unpleasant smell, and it seems like the filters haven’t been cleaned in quite some time. Staff also entered my room despite the “Do Not Disturb” sign being displayed. Overall, I was disappointed by how unprofessional the staff was during my stay.

Good

Good

Deposit is 100 I definitely received it on my card

I stayed one night pre cruise. The bath tub in room 427 had not been cleaned for quite sometime! It was very dirty and visibly stained with dirt and soap scum. At first glance, I thought it was a thin mat placed inside the tub. I asked a light skinned female at front desk for another room and I was told the hotel was fully booked. Suffice to say I could not have a proper shower. I refused to stand in that tub. I would have felt dirty if I'd done so. The hotel itself is very old. The only positive encounter is when Scarlett at front desk changed my shuttle time to the port from 12pm to 11am. Breakfast consisted of scrambled eggs, potatoes and sausages. This did not look palatable and I was not willing to pay $14 for that. Bottle water (160z) costs $2.50. I would not stay here again. Neither would I recommend anyone to do so.

I smell marawana every where around the hotel even in my room , I have to spray my perfume around to get out of that smell !!! I was scared cause I travel with my daughter , hearing people knocking on the door in the middle of the night and make noise that I can hear it from my room , I couldn't sleep that night cause I'm so scared , ít was the worst experience !!!

Hotel had Carnival shuttle to port available

I'll never come there again they talk to you any kind of way even the housekeepers disrespectful bad experience

It was overnight. Everything was clean, people were nice.

staff was excellent friendly and courteous hotel was conveniently located near Miami international airport offered free shuttle hotel was clean but over priced and outdated

Basic

Everything was ok. Not 5 class but ok for a one-night stay.

The airport shuttle was very convenient however, very difficult to find. For any future travelers, when you disembark your flight, go to the first floor, then walk down to doors 5-7, walk outside, cross the first two lanes of traffic to the median, you'll find the hotel shuttle waiting area. Wait for Clairon shuttle and hop on. Directions were very confusing on the website, and when I tried calling the front desk to clarify I received no answer, I had to call 5 times before I was able to speak to a staff member. All the staff I spoke to was kind and helpful. The port shuttle was fantastic, staff knew exactly where to go. All in all I would definitely stay here again and highly recommend!

Nice location..attentive staffs and clean rooms.

Arrived an hotel had overbooked and did not have room for me. Still awaiting a refund 48 hours later

Clean room, professional helpful staff, not far from the airport.

Did not use laundry, and parking was N/A, with shuttle service from and to the airport (convenient). The room WAS clean, sheets fresh, and bathroom clean and stocked with soap and lotion.

Good communication when we were late and our group was split up. Let us check-in twice

Overall good option without need to empty your wallet a lot. Decent hotel with free shuttle to/fro Miami Intl Airport. Staff are very kind and helpful. All basic amenitites provided with decent size rooms. Would recommend.

Bathrrom in sad shape, hot water barely existed, front doors broken, stafff had no smiles, pillows horrible

The worst experience ever. When we arrived to check in, the girl at the counter was rude and had a bad temper. She didn't care to answer my questions and ignored me when I spoke to her. I asked her a question a second time and she almost yelled at me, clearly upset. I would never stay at this hotel again, not in a million years.

Lobby area was small for as busy as it was. Parking fees were a surprise. Toilet needed fixing. Air conditioning ROARED.

Unorganized not respectful and it were so dirty and had creatures and the staff were rude and disrespectful the only place that was clean were the shopping area it was very old with stains on covers and floors and rags and towels the staff made an accident and switch our rooms while we was in it and someone walked in on me and my significant other and that was very rude and unprofessional when we went down stairs to confront them they were very rude and unprofessional and I brought something from the store it said error and it never gave my money back that’s not fair and I will never visit again.

Had to cab to the hotel because we were late. Van service to the airport at 5 am was fantastic!

Simple, safe, near airport. Good for one night stay.

Airport shuttle was great

No breakfast, slow check in. Nice having a shuttle to the cruise ship.

Problema con el parqueadero no he podido pagar la compañía que es dueña tiene un número telefónico para contactar y está fuera de servicio

Shuttle was good, the staff professional and friendly, the room was clean

The staff was not friendly at all and seem like it was a bother to help.

I HAD THE MOST UNPLEASANT STAFF! SHE WAS SO RUDE AND WHEN I COMPLAINED THAT THE PARKING LOT RATE WAS NOT SHOWING SHE REFUSED TO HELP ME AND SAID OMG I CANT AND THEN SENT ME TO ANOTHER! I asked her name to file a complaint and she lied her name! TERRIBLE STAFF! TERRIBLE EXPERIENCE

there is not much serivce. Just check in and go to your room. Hotel is a little bit old style. Parking is easy. Room is decent clean.

IT WAS GREAT

Staff excellent service. Amenities does not have jacuzzi or pool, in a clomate like Floridaz that will be great!.

I had a great experience clean rooms the staff was very helpful and polite overall I give it five stars.

Hair in the tub and you could smell the mold. I didn’t even check in, my daughter arrived before me and told me the conditions. So she left and got us another hotel. I contacted the hotel to make sure they canceled and they said I would still be charged for that 1 night but they would cancel. So I called back the next day cause I was still getting text asking me how is my stay going and I called again to find out they did not cancel me. I then informed them that I was given a cancellation number by an employee the night before and was then told that only a manager could do it and being that a manager wasn’t there I had to email them. 5 days later I’m still waiting to refunded

Expedia is deceptive, I had an additional charge at chek in and there was no included breakfast as advertised at booking. Don’t trust them.

Na

The room smelled musty. I lost my credit card and had a very difficult time switching to another card.

Not offered!! They did have a breakfast to purchase ($14.00) Not sure who to blame, but I always use Expedia, not

Okey

Airport shuttle

The only confusion was the MIA Airport pickup by the shuttle -- this is a shared space for ALL area hotel shuttles, but with only room for 2 vans, so if both bays are full unless you wildly flag down the driver you'll not get picked up. The CLARION logo is very hard to read from the front as the van approaches. Door 24 at MIA seems to be the best pickup location to catch the shuttle. NOTE: Shuttle is not designed for handicapped accessibility. I booked this hotel with a lot of hesitancy, but after staying here I have nothing but good things to report. For the price, this was a very decent option. Clean room, courteous staff, and quiet room.

I was misdirected so went round in a circle to get to the shuttle bus stop.

Stayed one night and no issues… slept comfortably… great room view too😊

The room was clean and well stocked staff was friendly

Yes

The hotel is convenient to the airport and offers a free shuttle, but the building itself and the rooms are a a bit outdated and rundown. It it was fine for one night before an early flight. but I wouldn't want to to stay there long term.

Worst hotel I’ve been in my entire life

The hotel is poor

Awesome shuttle with nicest driver. Fast check in. Huge room. Comfortable beds just a bit musty. Floor was wet even. Great location. Walkable to food. Great shuttle to Pier. Very affordable.

When I walked into the lobby it smelled like an ashtray and low class rooms but I paid for it without knowing so that’s my fault. I never checked into the room because only thing came to mind was bed bugs instead I stayed downtown at the Alea on 4th.

The parking lot is additional amount definitive it’s no recomendable and I have to walk a lot it’s not together …the toilet don’t have water nothing good

Poor service and fluctuating prices once you get to the hotel. Poor response to customer needs. Unable to replenish room items needed.

Clean room, extremely helpful staff. Highly recommend.

It's a convenient place to stay.

N/A

Is good for short time

GREAT LOCATION, CLOSE TO THE AIRPORT. LOT OF RESTAURANT ON THE STREET.

Staff was friendly and the hotel was clean.

El hotel muy bonito lo recomiendo las calmas la habitación muy buenas lo único q no tiene un restaurant y variedad para comer lo demás muy bueno

Would never stay there again, bad costumer service,

La atención no era mala es pésima no hay parqueo son 15 dólares diarios y aparate nadie te ayuda a pagar si no pagas se te llevan el carro los depósitos son solo con tarjeta y se demorarán hasta 5 días en devolver el dinero!!! Muy mal la verdad aparte el hotel ya está viejo

The hotel dont accommodate when you arrive early. The customer service is ok not the best. People skills are missing.

Horrible hotel. Place reeked of disinfectant. Staff was rude, breakfast a joke. Paid $200 for this dump. Stay away!

And the line of new guests wanting to check in got longer and longer. All this at 11 pm in the night. Imagine the frustration of all those waiting in the line. There were two other ladies around reception but never took the initiative to check in the waiting guests, we requested them but we are waived off as if they are busy with some other job…. It seemed the guests waiting for checking in was their last priority. Rest everything was very average (& uninteresting). Hotel charged another $3.49 which was not mentioned at Expedia. And no appropriate explanation. Best part is- Shuttle every 30 min to airport is the biggest advantage.

Everything was splendid

Airport shuttle was easy to find. Easy to use.

.

STAFF WAS INATTENTIVE AND NOT WELCOMING. RESTAURANT WAS TERRIBLE. TV WAS A MESS. I WOULD NEVER STAY THERE AGAIN.

I had to walk to gas station at corner for coffee at 3:00am and I found that isn’t safe at all…

Parking was inconvenient and the amenities were minimal

It’s a No

Solid hotel. Only stayed for a night but it was nice

This place feels old and dingy. The carpet in our room was sticky in certain spots. The tub is old and stained. The drain was clogged in the tub so you stand in a pool of water.

The hotel staff were really nice and very accomodating. The room is clean but it does need some refurbishing. The carpets trapped a very musky smell. The water in the shower would only heat at very low pressures. They charged an additional room service fee which only 3$ but i think that should have been charged in booking. They do have a gym and laundry which is nice.

Clean and convenient

Clean

The place wasn’t what I thought it was supposed to be cause it said that they had a pool and there wasn’t no pool at all

Very old and outdated....especially for the price

I wish there were balconies but it was nice. Thank you

The hotel was priced fairly and close to airport with excellent shuttle and shuttle driver

Outdated interior

I never got to stay, I ordered a room for a night for a 3-hour nap before my flight and slept in the parking lot due to a clerical error.

The room was clean- the staff was nice. You get what you pay for. The AC worked and the bed was comfortable. Would I hang out in the room or near there? No. The breakfast was not free-($11) but the shuttle from the airport was convenient and helpful.

The breakfast was horrible. The eggs looked wet and the sausages look white like they werent cooked. No access to bathroom in lobby unless staff let you in. Alot of construction was happening. They are also exact with check-in time. If you work with airline you are given preferences over people who are waiting for hours to be checked in.

Good for overnight stay, hotel needs serious updates.

Very Bad, wont stay there ever again

Missed our transportation to boat cause staff said we could wait in marked area for cruises but it was really for the staff. Rooms did not look like pictures

The room smell like wet carpet and the AC in the room was not working.

The room was clean, but the place is showing its age. The bathroom wasn't that clean. There were stains in the tub and on the floor. Caulking around the tub was cracked. Your staff was nice and we thanked them for their kindness.

Great location to the airport.

The thermostat in my specific room wasn't working, everything else was fine

Beer soaked elevator room smelled

Clean room ,nice staff

It was one of the top 3 worst places I’ve had to stay at ever. Not only did the hotel have mold and open ceiling issues but the room we had smelled of piss and to top it off NO HOT water!!! I would like a full refund but we did stay considering we got in at 2am and nothing else was available at that time. The room didn’t live up to the pictures and it was not as nice as previous Clarion properties.

We are surprised that this kind of property is even listed by Expedia, so buyer beware to read reviews and not blindly trust Expedia. We will not ever again!

Under renovations prices Should Be more affordable

1st room had running toilet and bathroom light was like a strobe light. We did get a room change. Building was not very clean. When booked the reservation made it sound like the continental breakfast was complimentary but it was $14 US.

Unseasonably cold nights in Miami, but there was no heat. Staff said we’re in Miami, so there’s no working heater in the hotel. TV did not work, called staff 3 times & told someone would come up. Finally, had to go to front desk. Clerk said he had to call manager, since maintenance had not responded to calls. The manager then found maintenance who came upstairs and made repairs. Rooms and lobby are quite date.

Yes

Friendly staff, easy check in and check out. Comfortable room, comfortable beds. Everything went great. Thanks

Poorly

No heat in rooms. Was very cold

The window in the room should be open as the rooms are suffocated and stinks

Do be aware that the shuttle for the cruise port only runs the weekend.

The only issue was the air. It was extremely way to cold!!

Outdated hotel, room and restaurant. I choose this hotel for the airport/hotel shuttle but there is no 24 hr shuttle service . I had to call a taxi to go to the airport. I tried to call before the reservation but long waiting and no answer. Frustrating.

The room was very large and had newer carpet. The A/C and Heater did not work. Parking was limited directly in front of the lobby.

The hotel is old partly under construction. We tried to contact them they would not answer the phone. The staff was not friendly or warm. The room smelled musty bathroom door didn’t close all the way. However it was quiet for its location and the ac worked well. They had a food area they called a restaurant but it was a glorified continental breakfast room that you are charged extra for.

Disgusting rooms. Mold everywhere

Breakfast not to food.

Room was great and staff was very polite.

The room was clean

The property and room is run down. It appears they are making some updates, but room lighting is very poor, bathrooms are showing signs of rust and age and felt dirty/dingy. We only needed a one night stay, so we managed but feel like the price was very high. Read fine print closely - the breakfast isn’t included. It was $13/ person for cold eggs, potatoes and sausage. Also some sliced bread and cereal. A complete overcharge on the food. The front desk staff was very helpful.

Breakfast was expensive and not very good.

Property not what i expected

It was nice to be upgraded to a suite, but I do wish there was a better way to check in. There was a huge line as many people were stranded based on the weather and some flight issues. I wish there'd had been a line for people who already had their stay booked and paid for. Staff was doing their best, but the system just didn't really work that great.

Ok

Expedia listed this as having a continental breakfast however they did not and we had to spend money eating out whoch was not a part of our budget. I would have booked differently if I had known ahead of time.

Clean and friendly

Room was clean

Loving stay

Worst hotel experience ever. They promised an airport shuttle, but they gave me incorrect directions. They said doors 17-20 center median. DONT LISTEN TO THAT!! Book an uber, you’re better off. I called three different times to ensure I knew where to go and they gave me the wrong information and I sat there for two hours by myself. Then I get to the hotel after taking a taxi and my key card does not work five different times. Yes 5 different times I went to the front desk for a new card. I spent more time in the lobby than I did in my room. At one point- I had to sleep on a lobby bench while they checked in other people, and I waited to have my card reactivated. I paid $350 to sleep on a bench. Timothy was a useless manager, and when I asked for his help, he refused to help me. He is by far the worst manager I’ve ever worked with in my life and he made me feel like I was a burden because my key wouldn’t work. I’m embarrassed for them.

The room was freezing and we couldn’t put the heat on. The restaurant on site is mediocre.

The room itself

The room was clean, staff was friendly. My only complaint would be that in the property details it says, free continental breakfast, however when we went down for it they said nope it was $12 or $13 something ( can’t remember exact price)

Hotel condition below expectations, changed hotel

The room was good, bed was comfortable, and check in was easy. Would definitely stay there again.

Room was comfortable.

easy check in & nice rooms. definitely don’t order the pizza from local restaurants even if they’re having a killer deal….

Was quiet and room was clean, great for just overnight stay.

The hotel didn’t have bottled water, nor plastic utensils. You pay for what you get. This was a business trip so I didn’t need fancy. But I felt safe as a woman traveling alone and the staff was nice

It's ok

The hotel is very dated but has convenient airport shuttle. The reason I booked this hotel was because of the airport shuttle and also the cruise shuttle. I read that we had to call the hotel in advance to book the cruise shuttle however when I did call, they told me you can only reserve when you check in. At check-in they told me that the shuttle only operates from Friday-Sunday something they didn’t tell me when I called. The next day when I was waiting for my Uber, the shuttle shows up to pick up those that had reserved. We never got a straight answer from anyone about this. We were just told to speak to the manager who we never found. I would not recommend this hotel as Customer Service was not the greatest and the hotel a little dingy.

Clean large room and the staff was very courteous!

Clean room, hotel is under construction

tv didnt work, outdated

First of all, they didn’t have no heat in the rooms you couldn’t even adjust from cold to hot and I’m a cold naked person so I needed some heat and I was cold the whole time I was there and the little restaurant they had there they need to close it down, cause they did not serve good food

Clean

Sufficiently met my requirements.only improvement needed were the.tv and safe which were a bit dated

Unfortunately, when we visited, Miami was having a cold spell and the hotel offered no heat anywhere not in the rooms not in the hotel itself, nor did they have extra blankets available and it was pretty chilly in there. The hotel also had a stale funky smell to it in general, and it looked as if they were perhaps trying to remodel, but overall it was very dated. I ended up contacting Expedia and they called the hotel to verify that there was no heat and they immediately refunded my money. We then found another hotel. However, by this time it was nearly midnight and a huge inconvenience. I definitely would not recommend this hotel.

It was a nice clean room. Only one person spoke english. There is nothing near it. Was the only hotel with a room due to bad storm in the Northeast anda large number of canceled flights

There was no complimentary breakfast. They said they haven't had it for over a year.

It was ok nice and clean

The hotel is without ANY amenities. That is UNACCEPTABLE considering the cost. It’s a HOTEL not motel. Renovations being in progress are not an excuse to leave the paying guests in the lurch! Get something going besides that quasi coffee station. Do it right, guys. Exterior of hotel is also unacceptable. Looks dilapidated: (the architecture/marquis and steel. Finally, end the extra parking administrative tasks and cost.

The hotel was very clean and the staff was friendly. However, there was false advertising in this hotel , no pool and a fee for the continental breakfast. The shuttle and front desk staff were amazing.

Even though I had a confirmed reservation, that was by the way PAID for, when I arrived they told me there was no room for me because they were full to capacity, they overbooked and basically there was nothing they could do.

Wish breakfast was included

Room was definitely not worth the $500 I was charged for the night

The stay really bad no hot water no heater …. Really bad condition for almost 300 one night

Room and hotel not as advertised. Very run down, but acceptable for a quick one night stay

Hotel close to the airport and port terminal. Spacious room with good A/C and comfortable beds.

Room was clean however the entire hotel is suffering from deferred maintenance issues. I wouldn’t go back

Yes

Room was in good condition but they declined to offer breakfast stating it's extra cost

staff was fine but the price of the room was to much gor what i got

Staff good. Very friendly

Yes

It was freezing and the front desk staff reported no heat in the building. The extra blankets that were given were very itchy as if they hadn’t cleaned or used them in a while.

The place is a dump!!! I’d rather sleep in my car than this dump!!! I booked room for three nights early February. The first night it was high 50s to 60 degrees; I turned heat on but there was none. I went to front desk and the said - this hotel has not heat. Can we get you a stack of blankets. Given no heat, the staff were wearing winter coats inside. I checked out the next day and got a room at a hotel that has heat. If booking in winter this is not the place to be, unless u want to sleep under 4 or 5 blankets

The lady at the front desk at check in was very pleasant and helpful.

Very clean hreat staff

The room was cold the heating system is poor but the staff have courtesy.

Cold room with no heat. Complaints made and someone was to get back in touch and has not.

Friendly staff and clean room and great amenities.

It was ok- need more maintenance.

Room had a mildew smell, the television in the room was very very outdated, the restaurant they own didn't have any television where we could watch any sports, the food was dry and tasted like the food was cooked in a air fryer. The only thing we like was the price which was reasonable, but you get what you pay for.

The hotel was Oder but maintained and clean. The staff was helpful and professional.

Whole property needs a renovation. Smallest pillows ever in a hotel!

The room was clean staff was helpful

Never a good sign when there are orange highway cones in the lobby. Totally horrible and depressing experience. Take my advice and DO NOT STAY HERE. Shabby outdated and scruffy facilities. Hotel is located in an industrial waste land with no restaurants, areas of interest or just people in general. Only the continual, fast moving traffic that is inches from the sidewalk. The hotel restaurant decor is unsightly. The food inedible. The mattress was thin and uncomfortable. Whole thing was such a joke. But its close to the airport so theres that, i guess...lol

The hotel shuttle driver shut the doors on us without saying anything & drove off. We had to take a cab to the hotel, cost 33.50

Room and hotel were obviously old but clean. I saw others reviews and don't agree. No bugs. Clean room. Hot water. Good pressure. We ate in the Little restaurant and it was fine. There is some renovations going on in lobby. Not 5 star but good enough for a night. Also I was not charged for parking as I left early morning.

Hotel shuttle was nice. Room was large and comfortable.

Disgusting conditions but the staffs are great.

Room was not good. The air did not work hot or cold. Amazingly could have used the heat in Miami! Could not get the Super Bowl on the TV. Went to shower in the morning and the handle to turn on the water fell off. It was sheared before I was given the room but they neglected to fix it. The only save was getting another room at 445 am to be able to shower. Did have to take a later bus because of the shower issue. The room I showered in had air that was only on high! It wouldn't go to medium or low and no temperature control.

The hotel was kind of dated and the first room they gave me smelled terrible. I was exhausted but still had to repack and change rooms. The second room was just marginally better but it was 2am and I didn’t feel like trying to find another hotel. The staff was nice and helpful but the rooms are second rate. They do have a fridge and microwave- which is good. The one bed in my second room squeaked every time you moved - but luckily the second bed was ok. I DEFINITELY would not stay there again.

Average

It was clean but water wouldnt go down in tub. Restaurant was closed.

Room was clean. Staff was friendly. Airport shuttle great. Cruise shuttle great. Breakfast item would have good.

Will stay again soon!

Staff can be better with costumer

I always book clarion. It’s amazing.

Bad manners of the front desk ladies. You must rent a parking space because the hotel doesn't have space and at the end of the day you are not able to use this space because they parked their shuttles in two spaces and the parking lot is full. They offer self-parking but it is a public parking lot.

Great customer service at front desk helping with deplorable lack of parking space

The room had a strong mildew smell. No heat, freezing at night. Made a reservation for a king bed, got a room with to doubles. Hotel was dated, needs renovation. Key fob stopped working twice, had to go down to the desk to get it activated.

They don’t have water and heating facilities

This facility is in poor condition. The entire building needs to be refurbished. Bathroom doors don't close. Luggage carts in disrepair. Leaky faucets.

Clean rooms and nice staff

Lot of space and comfortable

Our stay was not good we did not know the hotel didn’t have heat and both of our rooms was really cold! Know one told us the hotel didn’t have heat before we rent the rooms! We ask for a refund we couldn’t get our money back cause we gone through a third party!

There are soooo many extra fees when you get there. The employees don’t care to try you to help you with problems. They make you pay $13/day for parking but yet there is nowhere to park because there’s so many cars thanks to the owner selling the parking so anyone can park there. There’s NO Hot water!! No heater for when it’s cold and the halls and foyer are freezing and so are the rooms. They CLAIM that the rooms are sound proof They are NOT at ALL!!! They say there’s a continental breakfast which there isn’t they charge you $14.99/ breakfast/ person. Lots of false advertisements. Horrible place to stay. Highly DO NOT Recommend!!! And the rooms smell like dirty diapers and I had been in a couple because we had other people in our group. The worst hotel I’ve ever stayed in or heard of. They don’t care about their customers at all. Not even sure how they are still in business. ZERO stars!!!

It was ok

No rating for breakfast because I didn’t get one during my stay.

I regret to say that my experience was not a positive one. The bathroom was never cleaned during our stay, even from the first day. Moreover, the reception staff was unprofessional and seemed uninterested in assisting guests, which made the stay uncomfortable. In addition, we were charged for parking despite the lack of available spaces and were instructed to park on the grass, in an area clearly marked as not a parking spot.

You get what you pay for

Rooms was dirty, Bathrooms are outdated, tubs old and rusty, furniture is old. Room has a molded smell. I wouldn’t recommend.

We waited for one hour at the airport for the hotel shuttle..they didn’t show up

Decent place to stay if you are on a budget.

Gh

No hot water.

El cuarto estaba limpio, personal amable pero no hay donde parquear por cuenta del hotel

Hotel is old, but clean. Unfriendly staff at check in. Breakfast starts at 7:00 am - too late for an airport hotel. Free airport shuttle.

Hotel is very clean. However the room doors close with a loud bang, so when guess close their doors there is a extremely loud bang throughout the day and night s well. Otherwise shuttle service was great. All workers i interacted with were exceptional.

the room size was ok, but the carpets were not clean and smelled horrible. the beds were very uncomfortable and squeaked when you moved. will never stay here again.

Hotel is a dump with smelly floors and rooms

It was just ok… we used this hotel for a night before we left for our cruise. The food was frozen and microwaved, not what I was expecting since it wasn’t cheap. They offer shuttle to the cruise port for 15 per person. It was cheaper to get an uber, which is what we did. It served it’s purpose, a place for us to sleep for the night.

Noise before 7am. No parking. Breakfast is not free

Shuttle driver was very rude I think he was Colombian, Almost denied boarding of disable guest.

The room and the bed are nice but the outside is run down and undeveloped and the breakfast is bad with the waffle making machine broken and no power for the toaster .. Maintenance service is slow and unproductive. Only the young male receptionist is nice and friendly . I wont come back to this place . Overpriced. I paid $400 a night for this place . I should have a better experience . This place is worth $100 a night like a motel .

Not clean. No fresh air in the rooms, check in was not smooth and I’m still sick. The windows in the room are locked.

The staff was nice but the hotel didn’t have no parking at night. I had to Park every night in another hotel. And my shower didn’t have no hot water

It was quite a place

The shuttle did not pick me up. My refrigerator was not working my television head lines going through it and my bathtub filled up an inch and a half of water when I took a shower went down for breakfast. They had no bacon no milk that was the first day the second day I went for breakfast. They only had turkey sausage, egg, and potatoes. I tried for three days to get a glass of milk and still I was told no delivery. The worst day I’ve ever had in any hotel. To compensate me, I was given a voucher for breakfast to wear. They didn’t have anything not even milk.

Yes

Very Beautiful and staff was awesome

The room was clean and staff was kind.

The staff was excellent

Poor breakfast, not included & overpriced. Waffle maker that didn't work!

Room was old and not upgraded. Exhaust wasn’t working in the bathroom. There was typical dampening smell inside. I should get better for the amount I spent on this room for two nights

when booked this place from orbitz, it says breakfast is included. But when checked in, was told that breakfast is NOT included. Other than that, it was OK, not much contact with the staff

Air conditioner was not cooling the room. Had to get a different room.

Good, Room was clean and ready and great customer service

It smells really bad

Pretty descent place

I had to call the hotel to confirm shuttle service after waiting over an hour at the airport.

Staff was very professional and helpful. The property was dated. Room had a bad smell. No heat. Room was dated and didnt look loke the pictures on the website. Website pictures were misleading. Parking was aweful

Clean room and friendly staff

Good

Room had a bad odor , The wall was peeling off definitely need to upgrade , The tub was dirty

I love it

Very cool

I’m very particular and always do deep dives into reviews before booking. Despite some mixed feedback, I took a chance and was pleasantly surprised. While the property isn’t brand new, it was clean and the staff was extremely helpful. I didn’t get a chance to try the breakfast. Check-in took a bit longer than I’m used to, but that was clearly due to high crowds arriving in town. Overall, a solid stay.

The room they put up in #500 had a terrible unsanitary bathroom. The old door was so warped and damaged it wouldn’t close completely. The tub area floor was stained/unclean. Why do they put Expedia customers in sub-par rooms? The rest of the room was ok, although not what I would brag about. The area was terrible for getting a meal, very busy street to walk in. I am very disappointed and want a refund.

Free shuttle from airport only comes once an hour. Front desk is extremely inefficient, took more than 30 min to check in with only 2 people standing in line in front of me. Extremely loud air conditioning in the room.

Was a really hard to find a space at parking lot!!!!

I had a great experience!!!

Hotel is not so great . Not had a very good experience. They will have to improve a lot

Everything was good

The room was spotless and great to stay at

The Clarion Hotel has a good location near the airport, with restaurants and shops close to Hialeah. Although it seems affordable at first, it ends up being more expensive since there is no breakfast included and you also have to pay for parking. The hotel looks very old and needs renovation, and the photos are misleading. It is not worth it unless you are staying for just one night.

Very convenient to airport and ports. Old hotel , needs updating but overall it’s ok for a short one night trip.

The room wasnt clean especially the bathroom. The toilet was messy. When you enter the room the smell is just unsatisfying.. i would never stay there again.

Thank you

R

Room was spotless. We had a small fridge and microwave in the room. Stuff helped us with all my questions. Plus the hotel has a free shuttle from the airport.

We paid a ridiculous amount for the most disgusting hot breakfast. There was so much misleading information online. You need to ensure folks know their meal is not free! I will stick to my Hilon brand hotels from here on out.

In one of the beds I kept getting bitten. I called the desk no one answered. It was late and I had an early flight. So I put a sheet out of my suitcase over the other bed and went to sleep. I left after 6am. The front desk agent was on the phone she took the key and barely acknowledged me. I called back to complain about the bite because I couldn't miss my flight. I'm home now and have a little rash on my back. Will never stay there again.

I was charged 27.00 for parking never was told breakfast was included was charged additional 3.46 a day

Great option to stop over at MIA

Kind staff. Clean room.

The hotels

Wasn't what i was expecting

The hotel was conveniently located next to the airport, clean. Nothing fancy, but OK. Breakfast was not included. It does have a shadow to the airport, which was very convenient.

Service was good and the room was clean

Breakfast was poor and not complimentary. Rooms were clean but very dated. Strange smell also coming from air conditioning unit.

no water in any wending machine

Yes

Nice hotel close to the airport. We arrived before 3 and were allowed to check in. Shuttle was good service.

yes

Ot was very good

Toilet wasn't working 😕

Yes the staff is courteous enough

They left me stranded at the airport I have low vision I told him this I had to take a cab it cost me $20 then they put me on a sold-out shuttle and I end up taking a cab to the carnival Cruise terminal it cost me $75 I am not got my incidental back as of yet also the gentleman that waited on me was sick he coughed did not cover his mouth not went everywhere now I'm sick for my trip my state was December 13th to the 14th of December I will never visit this property again if I ever come back to Miami very angry and I've never put a bad review of any hotel

No heat, not surgery patient friendly, terrible room service , charge extra for surgery patients , no wheelchairs

N/A

Shuttlebwas easy to find, front desk was amazing

However, staff at the front desk then informed us that she was unable to find our reservation. I always book through Expedia, and Expedia has never failed me. She told me that I needed to contact Expedia directly. After some time, she finally located the reservation, but then charged my credit card a second time, applying a $100 deposit and a daily fee of $3.30, even though my card had already been charged when the incorrect room key was issued. This experience was completely unacceptable. We lost approximately 45 minutes, and it was extremely frustrating to be double-charged, face a lack of attention to detail, and have another company blamed for an internal error. Because of this experience, I will never book this hotel at this location again. It is especially disappointing because the facilities and location themselves were acceptable.

Rose very nice an helpful

Clean room,Good staff .Breakfast was not that good overall was a Good Experience.

If it wasn't for the nice front desk lady I'd give them 1 star all around. Let's say we travel a lot and this is one of the most disgusting hotels we've ever stayed in. Extremely old, dirty and extremely overpriced for what it is. Expedia listing also says breakfast is included but you must pay for it... HOWEVER, seeing condition of the hotel I wouldn't want it for free at this point...

The staff was horrible!

The hotel room.was VERY spacious even with 2 queen beds! The only reason why I didn't give it a five is because the furniture was a little dated and you had to pay for parking. But, the sheets were clean, room and bathroom were very clean, beds very comfortable and the staff was great!! I would definitely recommend this hotel and stay there again.

The service was great , the room was clean and had all i needed.

The staff was great and always had a smile. Every worker there deserves raises!

Clean room snd good staff

Clean and comfortable

Good enough beds weren’t comfortable though

For the price it was good

Room was clean. Very stuffy at first, probably because the air was just recently turned on. Still a very nice stay.

Staff

I checked into this location and once I seen my room I checked out in less than 10 minutes. I would like my refund on the booking. I also have pictures to show how dirty the room was

Good Location

Bad and poor place

Room was spotless and comfortable

The shuttle was ok. The place is ok. What annoyed me was the "hotel fee" I was told to pay at registration. It was only about $3 per room per night, but I wasn't aware of the fee and you get nothing for it. The receipt doesn't even explain what it is for/is. If you are a business traveler this can be a problem.

Its December coming from a cold city and trying to keep from getting sick the room nor the building has heat granted even in Florida at night it can get chilly. The front desk said the owner say its better to not have heat to kill the germs. As a nurse and former health inspector how can you take a shower and then sleep in a cold room this is unacceptable.i have 5 blanket and not even correct. Proper cleaning and sanitation keeps germs down i hate i booked this place.

Easy

Only thing I liked about this hotel was they offered a shuttle from the hotel to the ports other then that nothing or nobody was good about this place the rooms was cold and when asked about heat they said the hotel didn’t have heat so our stay the first night was HORRIBLE AND COLD then we tried to cancel our reservation for when we returned from vacation we couldn’t because it was non refundable so we had another horrible stay when we came back I will never recommend this hotel to anyone on top of them not returning my deposit and keep shifting blam to my bank never had any problems with a deposit until now

Yes

room clean and functional

I don't use the shuttle

Room is ok but it took so long to check in.

I waited for an hour, then before it was my turn told I needed to put my name on a list, and wait. I then saw people who came in after me just get their rooms without being on the list. I finally left for a couple hours to get a late lunch. Once I came back around 5 it was much quicker. Turns out this hotel is used to house crew and passengers before they go to their cruise ship. Apart for that the hotel was fine. Basic and showing its age, but clean and quiet, which was all I needed for a single night. The shower was nice and hot, which was a real plus.

Room had a bad smell

Clean and very nice staff. The restaurant had great food.

The room was so foul, the smell was rotted. After 12 hours of flying and checking in. I immediatley checked out and book another room at 11pm at night because I could not stay there. Its cost me over $500 to find a hotel close to the airport in such short notice. There where drug dealers outside and it was just slimmy there. I rate it a 0 out of 10

.

Tv didn’t work, No internet, room had a bad smell. The room was freezing no heat just offered extra blankets. Front desk staff acted like they did not want to be there. The lady that brought blankets was very sweet.

Booked a room & when i arrived i no longer had a room

Nice room, enjoyed the shuttles.

Entire hotel is old outdated and decrepit, furniture was old ,even light switch covers was horrible, called hotel several times before I arrived to check in , and no one answered the phone.wouldn't stay or recommend to stay there ever again. Don't no how expedia could associate their good name with that business!

Staff was great and accommodating. Enjoyed that there was a restaurant on site. Conveniently located.

I am waiting for them to refund my payment; I still haven’t received it.

The signs around the hotel needs to be revisited if they are no ice bins on the floors remove the signs. Johnny postles or small roaches were ever present in the room. Room 226 which seems to be right by a service door is veryyyyyy inconvenient as it’s constantly left to slam and is very noisy and makes it hard to sleep or it wakes you up very early. The thermostat in the room seems not to be able to regulate and that was also an inconvenience.

The iron in the room did not work. The USB ports do not work. The television remote is not working.

It was nice and clean, staff was friendly. Was really close to airport.

Beds are hard and squeaky, furniture was worn. Very disappointing on the upkeep of everything

The staff was super amazing!

Thanks

Room is big. Air conditioner is very noisy . Good that they have free airport shuttle. No free breakfast.

Wasn’t fun

The facility needs an upgrade but, it served it's purpose. Close to the airport with shuttle service was a plus.

Yes, the staff was excellent. Rooms do not have heat; they leave the air conditioning on, and there is no way to heat up. I was not used to the cold.

Still pending security deposit to be returned.

The staff was pretty nice however there are a lot of separate services that are not included in the price of the hotel. For example the food is not included. It is a separate charge, also there was a little issue with the laundry as I guess the machines are a bit outdated and takes quarters only and then on top of that the machine to get quarters out of service and I will acknowledge they tried their best to help and give us quarters in exchange however it started to become a bit annoying when the machine ate the quarters and the front desk said they can’t help us and instead suggested us at 12 AM or 1 AM to walk to the gas station… now we’re not from around the area and on top of that I am a woman. Other than that, I will acknowledge that the front desk staff is pretty young and they are chill.

Very basic hotel but met our needs. Clean, large room with comfortable bed. Free airport shuttle (pick up at Door 5), and cruise terminal shuttle the next morning at decent price. Restaurant, again basic but had decent selection including salads, open till 11pm. Breakfast was extra but inexpensive.

Great

Room badly needs repainting and refurbishing. If you plan to take a hotel shuttle to the cruise terminal, beware! They don’t run every day. We signed up the day before and found out when the shuttle didn’t show up. We had to take a more expensive taxi.

It was a great experience. I did not know I needed to pay an additional fee to park while I stayed and that was disappointing.

Didn’t get to check in till the next day and piad for two days for the stay and piad twos days for my rental car.

Now getting very dated and rooms need more updates...TERRIBLE reception staff...I was ignored for ages by three staff at the counter for ages...no greeting, sorry for the delay, no welcome. In fact, as it became my turn to get served the receptionist turned her back on me and went for a short walk as though I was not there...thats the last time I stay there!!

Room was clean but not in good repair

An average hotel, clean room and bathroom and fairly comfortable bed. The hotel is older, and it shows, but for one night, free airport shuttle and a decent rate... I have no complaints.

Clean room

Great

Everything was ok

Stood here for one night only. Was not bad for the price. The rooms were a bit outdated but overall no other complaints. Decent for a night stay.

the room was cold and had no heat. the staff was not friendly when I called for a shuttle to pick us up at airport and they actually hung up on me. We waiting almost 2 hours for pickup with no explanation;

Rooms were not comfortable! Felt a little out dated for the price

Convenient to airport, reliable shuttle.

Room was clean

Bad service, smell bad, dirty, bad customer service

Clean room great staff.

The room smelled like mold. Hallways also had a funny smell. The hotel is old and not maintained very well. Some of the doors are locked so you will have to go around every time. I do not recommend it.

Hotel price is very less because they hit you with internal charges. Hotel fees which includes cleaning but they dont do that and if we ask them they start speaking in Spanish. No free Parking (get ready to pay a hefty amount in USD) No Breakfast included(be prepared for the costliest bagel, coffee and sandwiches if you want to dine in) No Airport shuttle transfer as they promise you if its to FLL at the very end they said that they will call a taxi which we have to pay obviously. Expedia, please include all these details while booking

Room had an odor!

Always wright

The room is clean and the staff are very nice very nice polite .just need to update the shower

N/A

Great Easy Transaction

Bathroom was dirty and the shower leak all over the floor

Very friendly easy check in process

Worst room I have ever stayed at

Neither was mentioned in Expedia description of the hotel! This is enough to never again to use Expedia!

I was neglected, rejected and treated bad. We couldn’t even turn on the heat and we were cold. My bath was broken matter of fact everything was broke and they didn’t even have band aids

Clarion is one of the best and comfortable place to stay

All these extra payment should be included on all booking sites. At least I didn’t see it on Expedia

No elevator but it was an ok stay

The air conditioning didn’t work in the room, the room was really nice, but the air conditioning did not work, my only complaint

Great service

There was no shuttle from the airport. My wife and I were there to go on a cruise and decided to stay the night before the cruise. The room wasn't very clean the lobby wasnt very organized and the staff was o.k. All said if we do this again we will choose a different hotel.

Nice room very close to MIA. We could watch the jets take off from our room which was fun. Good Chinese food just next to the hotel as well. We would stay here again for future cruises.

Room was clean

About to take the free shuttle so I'm hoping that it's nice and easy with several awful Ubers and taxi uses. So in general it was average room comfortable bed great ADA bathroom. Horrible checkin. Terrible baggage hold and several staff just standing around and couldn't help at all. Would pass on this and find somewhere else if would do it all over again.

Everything was excellent.

The staff was rude to several customers. The check in process was extremely slow and tedious. There was no place to use the rest room until you were checked in. They said they were going by a sign up list but continued to help customers that came in after other customers. I left and paid for another hotel room. The hotel still hasn't responded to Expedia's inquiry into the situation. I understand that they were busy and working hard but it was a completely negative experience. I wont ever spend money with any Clarion again

It was adequate. The room was threadbare but the bed was great!

Didn’t use the airport shuttle or made it for breakfast in time

The room was nice and clean, with a great view of the airport. It had two twin beds that were comfortable, although they made squeaking noises with even the slightest movement. The air conditioning worked well, and the room was equipped with a TV, fridge, microwave, and coffee maker. There was no noise disturbance from airplanes, but occasionally I could hear other guests in the hallway or through the walls. I also frequently smelled weed in the hallway, and sometimes the smell came into the room, likely through the ventilation system. The room doors shut very loudly, causing the walls to shake. The cleaning staff also kept slamming doors in the hallway, which created disturbances—especially when I was trying to take a nap. Overall, it’s a suitable place for a short stay. I would rate it a 7 out of 10

Staff were very nice and helpful. The hotel needs some TLC.

You had to literally flag the shuttle person down at the airport. The rooms were ice cold and no option to heat it up.

Hotel ok for one night stay. Older hotel, shuttle to cruise port expensive. Cheaper to take uber or lyft.

Nice hotel but a little misleading of how close restaurants and other attractions are to the hotel.

They should have fine dining restaurant .

This site was rundown. Went to take a shower the first night and when I turned on the shower water shot everywhere then the shower head flew off. After review. The shower head had a crack where it attached and the maintenance team reinstalled the bad head with electrical tape. Looks like whenever a repair was needed they got their material from a junk pile

Yes. Very good

My experience was great! I traveled solo and I definitely felt safe!

It was ok for the quick trip we had , front desk was helpful and nice

Very pleasant staff and nice hotel

The room was clean and the staff were helpful. It was inconvenient to have room key reprogrammed every evening. The main parking lot is far from the main door and it is a paid parking.

Hotel staff didn't clean room enough. Just making the bed not enough, clean the appliances is also apart of there jib and they were dirty.

buenisimo

Cancelled our stay with no reason

Good

The room and staff were fine, but the phone in the room did not work. I also had items delivered to the hotel and was charged $5 to receive them, which felt ridiculous.

Seems that they have a deal with Carnival cruise lines, built in, guaranteed revenue? Maybe that’s why there’s no effort in upkeep. I would not recommend this property to anyone.

The room was clean, and the staff was very courteous.

Yes the shuttle was easy to find. you have to pay for breakfast but was delicious.

Overall good experience

The stay was terrible. The shuttle doesn’t even open to 6am we were advised but our flight was before that. The restaurant had no drinks food was good though. And all night it was so loud with slamming doors and loud people we checked out at 3 am

Room was okay, acceptable for an overnight stay.

Didn't really care for this particular type of room, the bathroom didn't look updated, . Overall I really wasn't pleased with the type of room that I paid for. How far i had to park away from the hotel...hallway not clean, approaching the room. No tub shower, Only a handicap shower. Not pleased at all.

There is a free shuttle from MIA. The room was clean, big and had everything we needed to stay the night before our cruise. It was also very well air-conditioned. There was transportation to the cruise Port with reasonable prices although we chose Uber. They have a pretty good breakfast (not included but yummy). The staff was really nice and check out was super easy.

The stay was pleasant, however I noticed that each day I returned my key would not work. I ended up having to go back downstairs to get my key sorted. Happened for 2 days straight. After that I stopped at the front desk to check it just so I did not have to go back down.

Just ok overall hotel

Very subpar hotel, not what I expected for what I paid

It was close to airport and 20 min from downtown

Airport shuttle not easily accessible. Shuttle driving in car lane and not paying attention to attempting to flagging em down.

The carpet reeks of mold so much that we couldn’t breath. We checked out 10 mins after we checked in, I have asthma and couldn’t take the air. The bedding was dirty, the toilet had streaks, the TV only had one channel. Black sludge on my pillow.

The hotel looked terrible. The room smelled like mildew and old carpet. The bathroom wasn’t clean. The shower head didn’t work properly

The room had a mold smell

Didn’t have the breakfast that was listed online. Shuttle to port left even after I paid the day before to leave at 10am. Very unacceptable

Dinning

Ok

Very economical and worth it.

Yes everyone was great had a awesome time I will be back next week

Front desk claimed they did not have the reservation. It took extra time and thus frustration to get a room at a time when the hotel was overbooked. The “night manager” eventually cleared it up

Hotel smelled terrible rooms smelled like sewer dust was all over light fixtures would not recommend would like refund