AC Hotel Miami Wynwood

I enjoyed the food that I was served at the poolside

My stay was amazing and definitely will be returning! Thank u

Cleanliness and friendly staff

Room is clean however the shower head was loosened, didn’t fix it.

I love the chicken and waffle at breakfast. The pool and pool area was clean. Daily pool towels provided. The food and drinks at the rooftop bar were great. The room was clean and spacious. Bed sheets and bathroom towels changed daily. Friendly staff in the entire hotel. Fast check in and check out. The hotel gives an $15 daily dredit you can apply towards food or the bar. Quick cab to nice bars and 15 min cab ride to the beach. 20 cab ride to the MIA airport. I will definitely return to this hotel.

It was very clean and the staff was superb

Exceptional

Location was good.

Clean Nice rooms

Location is excellent.

Pésimo servicio

Easy walking to to multiple shops and restaurants. Good location for value if you’re looking to stay in Wynwood or Art District. Very friendly staff. Accommodating to pets, clean and smells lovely. Parking was pricey if you have a car.

Easy walking to to multiple shops and restaurants. Good location for value if you’re looking to stay in Wynwood or Art District. Very friendly staff. Accommodating to pets, clean and smells lovely. Parking was pricey if you have a car.

Great hotel , service and staff ! Wi highly recommend it ! Affordable and great location

location is excellent!

Exceptional

Very good

nice hotel and walkable to Wynwood area, had a great time

Great location!

Superb

Exceptional

breakfast options were plenty and excellent quality. Staff was friendly and helpful. Air conditioning works (but too cold for me).

Location was close to a lot of shops I have stayed in a lot of AC hotels in different states. This was by far the worst . The bath towels and bedsheet had hair on them . It made me uncomfortable seeing other peoples hair on the towels .

Location was close to a lot of shops I have stayed in a lot of AC hotels in different states. This was by far the worst . The bath towels and bedsheet had hair on them . It made me uncomfortable seeing other peoples hair on the towels .

Very nice pool at the rooftop! Always open, warm water, nice views. We could have some relax after returning late evening from the city. Also very good breakfast - among the best we had in US hotels on this trip. Fruits, yoghurt, you can order nice toasts etc. Quite good location - easy to drive to the hotel from highway and then easy to get to Miami Beach. Nearby parking is 35 USD per day - expensive but very convenient indeed. The hotel charges additional 30 USD per day as "destination fee" whatever they pretend it to serve... (you get free tickets to graffiti museum and as far as I remember some hours on bike for exploring the city). Staff at the reception desk could be more friendly and interested in guests! Apart from one younger guy, the others we faced were focused on themselves and their approach was not too pleasant. Staff in the restaurant area was very friendly, contrasting with the reception. Last, we had problem drying our clothes - no possibility to open window, no balcony etc. It was very humid inside all the time.

I thought the hotel was a great value given the price and location. The hotel had a nice pool with a bar i enjoyed as well as a small gym. i had a large well appointed corner room which had a nice bathroom. The room was very clean and contemporary. I would definitely stay here again if i was wanting to be in the design district.

Excellent staff. Accommodating, responsive & very friendly. Everyone willing to go that extra mile! Wonderfully run hotel.

Excellent staff. Accommodating, responsive & very friendly. Everyone willing to go that extra mile! Wonderfully run hotel.

Terrible breakfast , poor room condition should.be 2 star only

Not sure about the mandatory $15 daily destination expense, should have been included in the list price.

Staff was friendly…room was clean…hotel in perfect location/walking distance to many stores and restaurants

Nice hotel, helpful staff and fantastic breakfast

The breakfast was excellent and the staff was great. I was disappointed in no robe, no slippers, no shower cap. The room was clean but sparse. Maybe I was expecting more.

The breakfast was excellent and the staff was great. I was disappointed in no robe, no slippers, no shower cap. The room was clean but sparse. Maybe I was expecting more.

Rooftop pool and bar were amazing. AC kept up with the heat throughout the day. Overall great experience

Poor

Room was large, bathroom was really conveniant Not so well positionned , we got two separated beds even though we selected a double bed . We were over charged with the parking .

Room was large, bathroom was really conveniant Not so well positionned , we got two separated beds even though we selected a double bed . We were over charged with the parking .

Excellent customer service , clean room and bathroom, early breakfast with good menu options

Clean rooms. Fairly good breakfast. No view. Perhaps overpriced given amenities, room size, etc.

Exceptional

Exceptional

Rooms were great and clean. Staff was super friendly and helpful and the location is great with lots walkable nearby.

I thought the room was ok but the AC was very loud and left me very congested

Staff was amazing and so helpful.

I chose this hotel specifically because breakfast was included, but in the end, every morning we were required to pay an additional 18% tip on top of the price already paid. This was never mentioned at any point during the booking process, which I find misleading. We had reserved a room for four people, yet every day there were only two sets of towels provided. Each evening, when we returned to the hotel around 10–11 PM, we had to go back to the front desk to request extra towels. This was very inconvenient and should not be necessary for a reservation clearly made for four guests. On the first day of our arrival, two sets of towels were already missing, and despite informing the front desk, I never received them. Additionally, there was a large clump of hair next to the bed. I reported this issue to reception, and they told me someone would come to clean it. After waiting four hours with no action taken, I ended up cleaning it myself. Overall, I am very disappointed with the level of service provided.

We had reserved a room for four people, yet every day there were only two sets of towels provided. Each evening, when we returned to the hotel around 10–11 PM, we had to go back to the front desk to request extra towels. This was very inconvenient and should not be necessary for a reservation clearly made for four guests. On the first day of our arrival, two sets of towels were already missing, and despite informing the front desk, I never received them. Additionally, there was a large clump of hair next to the bed. I reported this issue to reception, and they told me someone would come to clean it. After waiting four hours with no action taken, I ended up cleaning it myself. Overall, I am very disappointed with the level of service provided.

Staff was amazing and so helpful.

Exceptional

Great hotel close to cruise ports

Pool could be really nice but chairs aren’t the best and some cushions actually looked dirty or moldy. At 11am in morning, empty beer cans just sitting in side on pool (from night before I assume) Employees were all very nice & helpful. Bar service in evenings was impressive with how busy they were.

location parking was a bit of a pain, no covered walkway between the hotel and the parking. Only one roll of loo paper no extras left in the bathroom.

location parking was a bit of a pain, no covered walkway between the hotel and the parking. Only one roll of loo paper no extras left in the bathroom.

Very good

Thank you to all the staff there.

Clean hotel. Very good quality for the price. Location is really not far from one of the best areas in Miami.

Very good

Room was decent

Room was clean. AC wonderful. Great b'fast. Freindly staff.

Very kind and polite staff that accommodated a birthday trip with complimentary items. Clean room and premise. Always my go to spot when I come to the area.

Staff was very nice

Room nice and clean, Easy to park(35$/Day), Front Desk provides Water. Staffs are super nice.

Room nice and clean, Easy to park(35$/Day), Front Desk provides Water. Staffs are super nice.

Very good

Everything was up to par

Everything was excellent. Guy at the check-in was awesome. Very clean property nice patio

Staff is very friendly

Good

Lady at counter seemed rude

It was close to the airport and cruise port. We arrived late and the front desk staff was very helpful in getting us an Uber and into our room right away. The beds were super comfortable! There was a Q-tip on the ground in the bathroom and some dirt in the corner. Could be cleaner!

The location was perfect for what we wanted to do. The price was affordable even at the last minute. The staff were kind and efficient. The breakfast was amazing. It would be helpful to label the breakfast foods so we know what they are.

That breakfast was included, and there was a $15 credit to be used in the bar/restaurant each day. That the room refreshing was pretty poor i.e. no new coffees, milk or body cream after the first day. I needed to call each time I wanted new/more items.

Everything!! Check in with Alex was easy and helpful. Staff was great. Roof top restaurant was great and breakfast last morning was terrific! Would recommend to all and would come back if coming to Miami again

Everything!! Check in with Alex was easy and helpful. Staff was great. Roof top restaurant was great and breakfast last morning was terrific! Would recommend to all and would come back if coming to Miami again

The property was well maintained clean and staff was friendly.

The property was well maintained clean and staff was friendly.

Room was very nice and clean staff very friendly and helpful

Room was very nice and clean staff very friendly and helpful

Room was clean

Room was clean

Info about food hours should be in the room so that guests can refer to it. At check in the staff ran down all the info but she said it so fast we couldn’t retain it.

Staff helpful

Staff helpful

Walking distance to to shopping/restaurants. Breakfast menu was somewhat limited

Excellent hotel with a great atmosphere. Everything was perfect — the room was very clean, the staff was helpful and welcoming. We really enjoyed our stay and would happily return. -

food was good but cost was extraordinary. the light on the thermostat was too bright but i could tell how warm the room was each time I tossed or turned. slept great (finally )after tuning out loud traffic and car alarm sounds. Having grandchildren in the hotel room with a shower of that nature was problematic for modesty. no bathroom "lock" with the barn door or recessed door. no tub to bathe them in. the whole cost of the stay for one night (less than 12 hours) was over $1000 for the two rooms. that is enough for another cabin for 7 days on the cruise ship. much higher than quoted and not exceptionally better than my preferred hotel.

Staff was friendly everywhere, especially the ladies during breakfast service and the bar on the roof. The morning views from the roof with coffee were amazing, and it’s a much better space than the Miami Beach location. The WiFi was spotty around the hotel, especially in the room. I tried in the lobby and the roof with similar results.

Didn’t have enough towels, shower gel

Coffe was not good & service was just ok

Coffe was not good & service was just ok

Nice

Nice

Our family had a wonderful Christmas week at AC Hotel Wynwood (Dec 25-30)! The hotel is sleek, modern, and spotlessly clean, a real oasis in the vibrant Wynwood art district. The rooms were comfortable, with great rainfall showers and comfy beds, making for perfect family downtime after exploring nearby galleries and the Design District. The staff were consistently friendly and helpful, truly enhancing our stay. While Wynwood has a gritty edge, the hotel itself is a gem, and we highly recommend it for a stylish Miami stay!

Our family had a wonderful Christmas week at AC Hotel Wynwood (Dec 25-30)! The hotel is sleek, modern, and spotlessly clean, a real oasis in the vibrant Wynwood art district. The rooms were comfortable, with great rainfall showers and comfy beds, making for perfect family downtime after exploring nearby galleries and the Design District. The staff were consistently friendly and helpful, truly enhancing our stay. While Wynwood has a gritty edge, the hotel itself is a gem, and we highly recommend it for a stylish Miami stay!

Our first night we were in a room over the big main street right above the sidewalk. An extremely noisy room. Loud traffic all night. If you're going to stay here and you hope for a quiet room you need to get one on the back side. They also failed to service our room on our second night there though we were out of the room all afternoon. Also in both rooms that we had the mattresses are completely worn out. Sagging in the middle. The betting was okay sheets etc. And the building looks like it's been freshly remodeled and it's attractive. But the neighborhood is extremely noisy with four and five lame freeway style traffic roaring and every direction. Seems to be the only hotel in this specific area where we wanted to be near some friends who live in Miami. But I would not call this a four-star hotel and I would not recommend it otherwise.

Our first night we were in a room over the big main street right above the sidewalk. An extremely noisy room. Loud traffic all night. If you're going to stay here and you hope for a quiet room you need to get one on the back side. They also failed to service our room on our second night there though we were out of the room all afternoon. Also in both rooms that we had the mattresses are completely worn out. Sagging in the middle. The betting was okay sheets etc. And the building looks like it's been freshly remodeled and it's attractive. But the neighborhood is extremely noisy with four and five lame freeway style traffic roaring and every direction. Seems to be the only hotel in this specific area where we wanted to be near some friends who live in Miami. But I would not call this a four-star hotel and I would not recommend it otherwise.

The hotel was just what we expected having stayed at another AC Hotel prior. Clean and comfortable

The hotel was just what we expected having stayed at another AC Hotel prior. Clean and comfortable

Very clean and modern. Beautifully decorated. Great service, specially at the breakfast restaurant and the roofrop bar. Very accommodating to my kids. Beds were very comfortable.

Great

Great

Clean room. Great staff

Clean room. Great staff

Staff are amazing, clean hotel and room, i liked the top roof setup

Staff are amazing, clean hotel and room, i liked the top roof setup

Very clean and comfortable. Rooftop was awesome with great food. Chef Pierre was great too

My family suffered from what seems to be bed bug or flea after staying at this hotel. When were you first entered the hotel at 10PM, there was a man dragging intoxicated woman out the elevator and to the garage. The woman was screaming the whole time. The reception didn’t call the police and no security guard was there to control the situation. The woman was dragged all the way across the lobby and out the hotel by this screaming man. And then, there was a crazy lady cut in front of me start telling me that she can speak Japanese out of no where while I was getting checked in. I do not recommend this hotel at all and question how this place got 9 stars with this quality and services.

My family suffered from what seems to be bed bug or flea after staying at this hotel. When were you first entered the hotel at 10PM, there was a man dragging intoxicated woman out the elevator and to the garage. The woman was screaming the whole time. The reception didn’t call the police and no security guard was there to control the situation. The woman was dragged all the way across the lobby and out the hotel by this screaming man. And then, there was a crazy lady cut in front of me start telling me that she can speak Japanese out of no where while I was getting checked in. I do not recommend this hotel at all and question how this place got 9 stars with this quality and services.

Nothing.

Amazing staff and hotel. Great views and refreshing walk to many shops.

Amazing staff and hotel. Great views and refreshing walk to many shops.

staff , security officer great

staff , security officer great

En general todo sobre este hotel nos gustó, quizás no es el más económico y no incluye desayunos pero el servicio, ubicación y amenidades lo valen. Definitivamente regresaríamos.

En general todo sobre este hotel nos gustó, quizás no es el más económico y no incluye desayunos pero el servicio, ubicación y amenidades lo valen. Definitivamente regresaríamos.

Excellent option

Excellent option

The hotel was excellent.

The hotel was excellent.

Wonderful stay, will be back

Wonderful stay, will be back

Overpriced. The rooftop restaurant is subpar

Overpriced. The rooftop restaurant is subpar

The check in lady was SO NICE. please tell her thank y for me.

The check in lady was SO NICE. please tell her thank y for me.

Room was perfect for 1-2 people. I was privileged to interact with the women who worked the check in unfortunately I didn’t get their names but they are a credit to your company. Personable and knowledgeable, good customer service

Room was perfect for 1-2 people. I was privileged to interact with the women who worked the check in unfortunately I didn’t get their names but they are a credit to your company. Personable and knowledgeable, good customer service

Super clean room and amenities and very accommodating staff. Will definitely be back.

Super clean room and amenities and very accommodating staff. Will definitely be back.

.

.

Great service!

Great service!

Great location

Great location

Clean room

Clean room

Breakfast buffet average Location is great and self parking on site .

Breakfast buffet average Location is great and self parking on site .

The front desk was very professional. The amount of space in our room was a great experience within itself.

The front desk was very professional. The amount of space in our room was a great experience within itself.

Good food. Comfortable room. Happy staff. Great hospitality. Well run property.

Good food. Comfortable room. Happy staff. Great hospitality. Well run property.

Nice hotel, was hoping for more restaurants and bars within walking distance, but the hotel and service was good.

Nice hotel, was hoping for more restaurants and bars within walking distance, but the hotel and service was good.

Great room. Roof bar was great.

Great room. Roof bar was great.

Everything is good

Everything is good

Great customer service

Great customer service

Loved my stay!

Loved my stay!

Very clean with accommodating staff. My only concert was the sink drainage in the bathroom was very slow in both rooms I stayed in

Very clean with accommodating staff. My only concert was the sink drainage in the bathroom was very slow in both rooms I stayed in

Amazing experience the staff was so kind and helpful and the property was very clean and the food was delicious

Amazing experience the staff was so kind and helpful and the property was very clean and the food was delicious

it was a peaceful stay

it was a peaceful stay

Good

Good

This hotel is very accommodating and the staff was extremely nice.

This hotel is very accommodating and the staff was extremely nice.

It was ok

It was ok

I didn't like the smell in the hallway (

I didn't like the smell in the hallway (

Nice room and nice pool/ gym on the roof.

Nice room and nice pool/ gym on the roof.

Poor air conditioning, can’t manually turn fan off, whole thing has to be either on or off, cold or hot, to an extent. Technically no fridge or microwave in room or lobby, everything else was perfect.

Poor air conditioning, can’t manually turn fan off, whole thing has to be either on or off, cold or hot, to an extent. Technically no fridge or microwave in room or lobby, everything else was perfect.

Celebrated my Birthday at AC Hotel Miami Wynwood. It was a solo trip, The whole Staff (Anya, Fyannah, Randy, Andrew, Yusi) so many names I forgot to mention went above and to make my birthday very special. I would recommend staying at this hotel. My room was clean, shower head was amazing. I had a great view to the city from my room as well. The rooftop bar and views from the roof were beautiful. Definitely will be back to stay here when I travel to Miami.

Celebrated my Birthday at AC Hotel Miami Wynwood. It was a solo trip, The whole Staff (Anya, Fyannah, Randy, Andrew, Yusi) so many names I forgot to mention went above and to make my birthday very special. I would recommend staying at this hotel. My room was clean, shower head was amazing. I had a great view to the city from my room as well. The rooftop bar and views from the roof were beautiful. Definitely will be back to stay here when I travel to Miami.

We were pleasantly surprised with this property. It smells amazing when you walk in, the reception and bar staff are very kind and friendly. We loved the room, minimalist, modern and spacious. Comfortable beds and pillows. Easy access to cruise port. Highly recommend and would come back.

We were pleasantly surprised with this property. It smells amazing when you walk in, the reception and bar staff are very kind and friendly. We loved the room, minimalist, modern and spacious. Comfortable beds and pillows. Easy access to cruise port. Highly recommend and would come back.

This was my second stay at this hotel. I stayed here two years ago and had no complaints. This hotel is nice with excellent amenities and staff. However, this stay I was disappointed in the cleanliness. We had to get our room switched after requesting a room clean just after arrival. The bed spread was dirty and they never came after asking two times. Once I went downstairs they just politely switched the room and made accommodations. We had no complaints about anything else. The staff was great! Can’t remember the name of the manager on site, but he was awesome! I would come back even after that.

This was my second stay at this hotel. I stayed here two years ago and had no complaints. This hotel is nice with excellent amenities and staff. However, this stay I was disappointed in the cleanliness. We had to get our room switched after requesting a room clean just after arrival. The bed spread was dirty and they never came after asking two times. Once I went downstairs they just politely switched the room and made accommodations. We had no complaints about anything else. The staff was great! Can’t remember the name of the manager on site, but he was awesome! I would come back even after that.

Very nice. But they do charge $25 to park and A $5.50 “self parking tax”. Not sure why we were taxed to park ourselves? But the room was super nice. Friendly staff very clean.

Very nice. But they do charge $25 to park and A $5.50 “self parking tax”. Not sure why we were taxed to park ourselves? But the room was super nice. Friendly staff very clean.

Amenities are awesome!! Prime location, close to restaurants and stores! Staff were very friendly and helpful. We loved it !

Amenities are awesome!! Prime location, close to restaurants and stores! Staff were very friendly and helpful. We loved it !

Staff

Staff

Property was in an excellent location. Staff very friendly except for the lady on the rooftop who was a bit rude. Would definitely go back.

Property was in an excellent location. Staff very friendly except for the lady on the rooftop who was a bit rude. Would definitely go back.

Staff was very helpful! Service was top notch! An ease to check in. Our TV didn’t work in our room, within an hour, we had a brand new TV hung. Very safe area! We will definitely book here again!!

Staff was very helpful! Service was top notch! An ease to check in. Our TV didn’t work in our room, within an hour, we had a brand new TV hung. Very safe area! We will definitely book here again!!

Love the staff very nice and helpful would 100% recommend.

Love the staff very nice and helpful would 100% recommend.

Love it

Love it

Great!

Great!

The property was good. The room was well clean and fresh. The property was close to where I needed to be. I would definitely stay again.

The property was good. The room was well clean and fresh. The property was close to where I needed to be. I would definitely stay again.

I loved the rooftop lounge/bar with the pool and views ofnthe waterfront.

I loved the rooftop lounge/bar with the pool and views ofnthe waterfront.

Great value for the price

Great value for the price

Pretty great all around

Pretty great all around

Angel who checked us in at the front desk…was very nice and professional … The security guard was very helpful and showing us how to get up to our room… The room was very clean and contemporary and upscale. Great location to all the upscale shopping in the design district.

Angel who checked us in at the front desk…was very nice and professional … The security guard was very helpful and showing us how to get up to our room… The room was very clean and contemporary and upscale. Great location to all the upscale shopping in the design district.

The hotel itself was clean and almost all the staff was friendly and helpful. The pool and rooftop were very nice and convenient to relax in. The only thing that tampered with our stay was the initial check in counter worker. She was extremely rude to me when i was trying to check in rolling her eyes and with attitude. I let it go because we had just gotten there and i didnt want to ruin the stay. Then my friend went down the next day without me and she had a nasty attitude with her too. Finally on the last day the 3rd person staying in the room went down to check out because thats how uncomfortable she made us that we didnt want to interact with her again and she had a nasty attitude with her as well. It was so uncomfortable to go up to the counter and ask questions when she was there when she had an attitude with every single person in the room. Everyone else at the front desk was helpful and friendly but she definitely made the experience negative.

The hotel itself was clean and almost all the staff was friendly and helpful. The pool and rooftop were very nice and convenient to relax in. The only thing that tampered with our stay was the initial check in counter worker. She was extremely rude to me when i was trying to check in rolling her eyes and with attitude. I let it go because we had just gotten there and i didnt want to ruin the stay. Then my friend went down the next day without me and she had a nasty attitude with her too. Finally on the last day the 3rd person staying in the room went down to check out because thats how uncomfortable she made us that we didnt want to interact with her again and she had a nasty attitude with her as well. It was so uncomfortable to go up to the counter and ask questions when she was there when she had an attitude with every single person in the room. Everyone else at the front desk was helpful and friendly but she definitely made the experience negative.

Loved the hotel, super clean and friendly staff! If you want to stay downtown and can handle the traffic, then this is a great hotel!

Loved the hotel, super clean and friendly staff! If you want to stay downtown and can handle the traffic, then this is a great hotel!

The ubication is perfect to explore the downtown.

The ubication is perfect to explore the downtown.

Most of the staff was nice- only the one guy was extremely friendly (sorry forgot his name he was wonderful tho) the room was clean but the toilet seat wast not tight (not angry they fixed fast) the tv broke night 2 (still not angry they fixed fast) parking was super tight. The breakfast (if you get there in time) is good but limited seating (even if you get there and there is no seating…) on check out the seat staff never made eye contact and just said your all set, but she was on the phone complaining about another employee- I just felt un- important. The restaurant (assuming mana

Most of the staff was nice- only the one guy was extremely friendly (sorry forgot his name he was wonderful tho) the room was clean but the toilet seat wast not tight (not angry they fixed fast) the tv broke night 2 (still not angry they fixed fast) parking was super tight. The breakfast (if you get there in time) is good but limited seating (even if you get there and there is no seating…) on check out the seat staff never made eye contact and just said your all set, but she was on the phone complaining about another employee- I just felt un- important. The restaurant (assuming mana

Perfect stay

Perfect stay

Ghee restaurant is walking distance

Ghee restaurant is walking distance

Great location and nice and friendly staff!

Great location and nice and friendly staff!

Nice place

Nice place

The AC hotel had everything I needed and everything I needed access to while staying in Miami.

The AC hotel had everything I needed and everything I needed access to while staying in Miami.

In all honesty this was the perfect hotel to choose for our stay in Miami. It is central enough to be able to commute to different restaurants by car , uber or walking locally or in downtown miami but also on a nice quiet side of town so best of both worlds! The amenities were CLEAN and everything looked very well taken care of. The staff was polite and welcoming regardless of the time. I would certainly recommend this stay and will return. A gem in central Miami 10/10

In all honesty this was the perfect hotel to choose for our stay in Miami. It is central enough to be able to commute to different restaurants by car , uber or walking locally or in downtown miami but also on a nice quiet side of town so best of both worlds! The amenities were CLEAN and everything looked very well taken care of. The staff was polite and welcoming regardless of the time. I would certainly recommend this stay and will return. A gem in central Miami 10/10

It was ok, staff was mostly friendly, but it felt understaffed and some of the other guest where loud and swearing in the lobby, and the staff didn't do anything about it so it was uncomfortable to be there.

It was ok, staff was mostly friendly, but it felt understaffed and some of the other guest where loud and swearing in the lobby, and the staff didn't do anything about it so it was uncomfortable to be there.

Would definitely stay here again.

Would definitely stay here again.

Very nice

Very nice

Elevator wasn’t working, smelled bad in hallways. Room was ok not super clean. Not friendly at front desk. Was supposed to get $15 dining credit per day, only got for one day. Asked up front and she was rude and said it would change after checkout. It did not. Pool area very small and dirty.

Elevator wasn’t working, smelled bad in hallways. Room was ok not super clean. Not friendly at front desk. Was supposed to get $15 dining credit per day, only got for one day. Asked up front and she was rude and said it would change after checkout. It did not. Pool area very small and dirty.

Good

Good

The customer service from Angel was top tier.

The customer service from Angel was top tier.

Area to improve: took so long to deliver towels in room after several reminders, elevator is bit slow but otherwise great hotel.

Area to improve: took so long to deliver towels in room after several reminders, elevator is bit slow but otherwise great hotel.

Really enjoyed my stay & I would definitely recommend this hotel!!!

Really enjoyed my stay & I would definitely recommend this hotel!!!

Supplied 1 towel a day for 3 guests

I would definitely come back again

Perfect spot for a quick work trip.

.

It was great! The manager Andrew was very nice and helpful.

Overall a good experience for the buck.

I liked the staff that help me check in. They were professional and kind.

Nice hotel, decent location, unfriendly staff.

Goof

Very clean, friendly staff, I would definitely book this property again. 5/5 stars.

Nice and quiet

Room was clean. Location of the hotel is quite noisy; you could hear motorcycles outside throughout the night. You could also hear people talking in the hallway. Not sure what the added Destination Fee is for. McD’s, Target, Trader Joes, Starbucks and Walgreens all walking distance. For the price, I wouldn’t stay here again.

Great

Pleasant staff

El hotel ERA muy bueno, lamentablemente no tienen personal de limpieza, y en 8 dias de estadia nos hicieron el cuarto solo 1 vez. los pasillos apestaban por los cuartos que sacaron los papeles de los baños al pasillo. Ademas el cargo por parqueo es excesivo, y no siempre hay disponibilidad.

NO HOUSEKEEPING (even if you pay for it). WATCH OUT “EXTRA FEES”, FOOD WAS HORRIBLE, HOTEL ROOMS SMELLS LIKE POOP. We stayed foe 7 nights

Great hotel in a fun neighborhood. Somewhat walkable but things are close so cheap Uber rides as well. Fun rooftop pool and bar.

However, everybody was very nice and helpful at the hotel. It is a very nice facility. Would definitely stay there again.

Place is not as new as photos. The place can’t accommodate switching room. I am a member of Marriott and should receive complimentary early check in and upgrade but they promise me to switch and end up because I came back late and they didn’t switch it for me. Payment was calculated wrong and had to adjust it with the staff. Overall not worth it

Just okay

The rooftop bar was the highlight of this hotel. Good breakfast, clean, quiet, walkable.

The hotel was well designed and the rooftop was a great hangout spot. I also loved the long bench in our room to open up our suitcases on.

If hotel management addresses the issue it would greatly improve the overall guest experience.

Modern, clean, friendly staff to greet hotel guests!

Good property but area not developed yet, need to walk two blocks over railway tracks to get to newly developed midtown. Cannot take away from property though, clean and great service

Nice and quiet area. The hotel is new and modern.

**only complaint is that there was a smoking room down the hall from us and it made the hallway smell pretty bad - when we walked by while housekeeping was in there with the door open it was almost unbearable.

Would not stay there again

Excellent Service. Wonderful friendly staff, very accommodating.

We stayed at this property prior to going on a cruise and it was located just a few miles from the cruise port. The room was set up nicely and the property was great! A !

I stayed at this property the night before leaving for a cruise. The property is 15 to 20 mins away from the cruise port. The hotel was clean and modern. The staff was friendly and helpful. The room is spacious. The toilet seat in our bathroom was off balance but that is the only negative.

Friendly staff and location was great!

Great customer services, amenities, and the room was clean and comfortable.

1. at check in they tell you there is a $30 destination fee per day that has to be paid, but that it can be applied as a $30 credit towards food and beverage. This makes you think that you either pay $30 a day or can buy food/beverage and the $30 applies to that and one just pay the difference of the $30 daily credit. That is not the case and highly misrepresented! You pay a daily $30 fee regardless of whether or not you get food. On top of that fee, if you get food and bev, they take up to $30 off. The way it’s represented is purposely unclear to get people to buy food and bevs at the hotel. When I raised this to the manager Alex he was quite rude and irritated and ultimately credited me back my daily parking fee which was the same as the daily resort fee. 2. The staff does not seem to know how the pool works. It was not heated the first day we got there (heated pool main reason we booked this hotel) and were told we have to request for heating to be turned on everyday. Yet when we call in the morning, the receptionist always seemed confused as to why we are calling with the request. I raised this to the manager Alex as well only for him to tell me that he did not see a record of this being raised with a supervisor

Very good room, Very good amenities. Great staff.

Great hotel. Great staff.

It was a great staff.

The roof pool and restaurant is amazing!

The front desk staff were great and the property was very clean

I really enjoyed the hotel because it has many nice, fun rest areas. Gym is very nice as well as the rooftop where you can have good grill food looking at the beautiful sunset of the beach in Miami.

Everything was excellent

Excellent customer service probably the cleanest hotel I've ever stayed at.

Great service.

We loved the hotel and the service we had from everyone! Only thing I’d note for others is that it’s a longer walk to areas like design district than it looks overhead due to a railroad affecting the routes to the closest shops/restaurants/etc. and I would say the walk across there may not be ideal later at night, but a great hotel regardless!

The room was spotless. Good lighting in the bathroom. Very quiet even for a city location. Helpful staff. All good!

Very clean room. Comfortable bedding and pillows Very clean bathroom. Close proximity to airport . Quiet place . Restaurant food, very good. Value for money , very good .

Amazing service and excellent staff. Check-in was quick and easy. My room was clean, spacious, and cozy with a great view.

Everyone i spoke to was very nice and the property was quiet, clean, and modern. Couldn’t ask for more!

Very good

it was everything I was looking for.

Very comfortable stay

Great stay and helpful staff

We enjoyed our stay

Beautiful

Great

Great hotel!

clean, nice view and walkable area

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The room were very clean, and the hospitality was great.

Great service. Front desk ladies were super helpful and friendly