The Shoreline Suites

I liked how it had a kitchenette however, it was not clean and in a very noisy area. The housekeeping was not reliable either.

This was very disappointing. No elevator for 4 of my 7 night stay. Service was dodgy. The room safe wasn’t locked down and when the handyman showed up he just screwed it into the drywall and it came out in 1 second. Property is very dated. The only reason why they aren’t getting a 1 star is that (1) the room was huge. (2) the manger did what she said she was going to do.

Exceptional

Very clean place. They offer a kitchen area, which was convenient. While it does not include a stove or cooktop, there is a microwave available, which is useful for warming food. The only downside is that there were no plates or dishes provided to eat from after heating up meals.

The location was nice, just a block from the beach. And there is a really good Puerto Rican restaurant on the next block up. The food was soooo good! There was black mold in the bathroom. The whole place smells like mold. The room was dirty, especially the floors. There was a bad/ heavy energy in the place. Made me feel anxious while we were inside the building. But felt immediately better after walking outside.

Room was clean, location was safe and fun especially if you are going with friends or family, the beach is close and everything is walking distance.

Kitchen is poorly equipped

I loved the convenience of the location! It gave AirBnB aesthetics which was good as far as food preparation and such. I didn’t like the pool and I say pool loosely! The Nats in the bathroom of our room was terrible I got bit up all on my legs and ankles. Could also use a paint job and dead bugs cleaned off the walls

Poor

I loved the convenience of the location! It gave AirBnB aesthetics which was good as far as food preparation and such. I didn’t like the pool and I say pool loosely! The Nats in the bathroom of our room was terrible I got bit up all on my legs and ankles. Could also use a paint job and dead bugs cleaned off the walls

Passable

No parking, not good service

No parking, not good service

The elevator was also broken and lugging our large suitcases up the stairwell was unpleasant, but it was repaired during our stay. The staff was friendly, the place was clean, the room was modern. I would advise them to install sound proof windows such as the ones the other hotels that we have stayed at in south beach have, as you will be awaken by traffic noise from time to time. Not being able to take a shower for 3 days definitely leaves an unpleasant feeling about the hotel and the staff that said in a friendly manner that there was nothing they could do.

Well I didn't like that they gave me n my sister n handicap room. The room had a huge bathroom with no doors.absolutly no privacy when we inquired they said it's a late check in . Then no elevators werent working so we had to carry our luggage up to the 2nd floor

Would have given 5 stars if it wasn't for the check-in fee they charged me

Very nice staff I enjoyed my stay.

We stayed one night before we boarded our cruise ship and it wasn’t terrible. When we got off the ship and stayed again, it was not great! Elevator broke, third floor with luggage (a gentlemen helped when we got there but on our own in the morning we left) we paid a non refundable resort fee, which I have no idea where they got they have a resort.. then on top of that they hold $100 until a few days after you check out after we paid in full a month before we arrived…needless to say we will not stay there again…

They had no room for us at 4pm check in, the elevator was also broken and we had heavy suitcases, very slow front desk, there was line up for check in with no rooms available. If you want to wait for couple hours to get your room and carry your heavy suitcases upstairs by yourself and use dirty washrooms in their bar then this is your hotel.

This is not a fancy hotel, but it is a wonderful hanging out at the beach every day hotel. The front desk staff was great, especially Ezekiel.

Room was good and spacious. lifts were not working. In my other room, bugs in bed and AC wasnt working, after lot of request they had to change the room but one night they had to sleep in that warm room, so overall all of us had a negative experience due to this

Most of the staff was rude didn't speak when we would walk by the desk the elevator was broken had to carry our luggage up four flights of stairs.

The location was great Most of the staff was rude didn't speak when we would walk by the desk the elevator was broken had to carry our luggage up four flights of stairs.

Room was good and spacious. lifts were not working. In my other room, bugs in bed and AC wasnt working, after lot of request they had to change the room but one night they had to sleep in that warm room, so overall all of us had a negative experience due to this

The bathroom was disgusting look like it had mold. Everytime you turned on the light in the bathroom the electricity would snap. The ice machine is outside and looks like a fire hazard. Could be a really cute hotel. The must have smoked in it years ago because the halls smell like stale old cigarettes.

Great area lots around...

The room was clean, but the elevator was out of service.

There was mold in the bathroom and the elevator was broken for the entirety of our five day stay. We had to haul our bags up and down three flights of stairs and were not offered assistance by any staff members. The rooms were not cleaned once, towels were merely replaced. The staff also could not located our reservation at first and subsequently charged us a hidden fee of 34$ per day for a “resort fee.”

The elevator was out of service and there was nothing really accommodating for customers that have trouble walking to supplement for the inoperable elevator, especially if you’re on the top floor with luggage. Everything else was fine

The elevator was out of service and there was nothing really accommodating for customers that have trouble walking to supplement for the inoperable elevator, especially if you’re on the top floor with luggage. Everything else was fine

Superb

Everything. Thanks .

The elevator was out for the entirety of my stay and I was on the top floor. That was a huge inconvenience. The room was very dusty - especially in the closet. The suite is big and the kitchen equipment was all very clean and working. The bathroom is very small and there is no hook or rod to hang your towel on. There was a hole in the bathroom mirror with exposed wiring. The gentleman who checked me in was kind enough to carry my bag upstairs since the elevator was not working. It's a great location.

The location and staff were great! Elevator was broken, shower wasn’t clean

Elevator was broken, shower wasn’t clean

Convenient location, near beach all stores and restaurants. Over top of fat Tuesday’s so easy to grab a bite to eat and drink if need be. The elevator didn’t work and the pool was like a kiddie pool very small.

Convenient location, near beach all stores and restaurants. Over top of fat Tuesday’s so easy to grab a bite to eat and drink if need be. The elevator didn’t work and the pool was like a kiddie pool very small.

Location Rude staff not helpful in providing early check in

Location Rude staff not helpful in providing early check in

Exceptional

Yes

Exceptional

The location and the room was great. Fully equipped kitchen, spacious room. Staff was friendly. The room smelled moldy. It wasn’t really clean. We were missing a bed sheet between the duvet and the bed and the bed frame was dirty. The bathroom was also only medium clean.

The location and the room was great. Fully equipped kitchen, spacious room. Staff was friendly. The room smelled moldy. It wasn’t really clean. We were missing a bed sheet between the duvet and the bed and the bed frame was dirty. The bathroom was also only medium clean.

Good

We stayed here for the weekend! The check in process was smooth and easy. Angel, the front desk staff was friendly and helpful. The room was ready early and clean. The location was great. Close to the beach, shopping and restaurants.

Superb

Honestly a really solid place to stay, the room was clean and the staff was super friendly! The lobby is really small and the elevator is small and old but still completely accessible and a good sized room. The bathroom had no door which was random and surprising lol but I’d stay here again for sure. Really good price point for south beach.

Exceptional

Very good

The Elevator was broken and we had to walk up the stairs with bags and a stroller and the hotel didn't nothing to accommodate us they just brushed us off

The Elevator was broken and we had to walk up the stairs with bags and a stroller and the hotel didn't nothing to accommodate us they just brushed us off

Great place. Very clean n convenient

Localization, wilt spacious room Don’t have elevator

Otherwise, my stay was pleasant! The Hotel location is extremely convenient to all restaurants, stores, transportation, beach, etc. No complaints on location.

Super close to the ocean, lots of stores nearby, Walgreens. We were lucky to have one bedroom and dining room with oven and fridge. It was spacious. Hotel had some slight reconstruction and elevator didnt work when we were leaving the hotel with luggage, luckily we were on 2nd floor )) I would come back to this hotel again.

The staff, especially Angel by the front desk were so helpful and nice, the room is cozy, comfortable and the location is the best.

It was very close to the beach, restaurants and stores. The elevator did not work the whole trip. The stove top worked but the bottom did not work. The water would only get luke warm. The refrigerator light did not work. Did not like that the bathroom was in the room so you never have any real privacy if you need it.

Great room very comfortable slept well

Good Good

Elevator didn’t work entire stay. Had to use stairs to 4th floor carrying all bags. Only had 2 towels and there were 4 of us

It’s amazing Location very friendly staff. They have another property with a nice pool. It’s a little bit on the older side which is expected and for the value, it’s very good

Horrible check in process. Overall the property is run down and needs to be demolished.

Great breakfast place across the street. Will return soon

Angel in the reception was an angle!? Great pre-cruise hotel at Miami Beach, a perfect location.

Clean room but plumbing problems.

The room was large and had great amenities, such a great value! There was a lack of lighting in the living area and kitchen, it was extremely dark.

That I was told I'd have to wait 3-5 days for my deposit to be returned and it's been a month and I still haven't gotten it back. The hotel refuses to answer any of my calls, and my bank can't get my money back because the charge is pending because The hotel hasn't released the hold on the money. The elevator didn't work for almost half my stay, the hotel randomly smelled like feces, I reserved a suite with a spa bath in it, and instead was given a room that only had a standing shower. Someone next door kept me and my husband up until the early hours of the morning yelling and breaking things in the room. Then began using power tools for something in the room. I requested a maintenance order for replacement batteries for the room safe and was lied to and told he came and checked the batteries and they were fine. However they weren't.

The hotel is located in a continent area. We were able to get to our destinations with a short. Staff was very nice however they did have me sign something that they didn’t give me the chance to read an said that they would explain what was in it but gave no explanation.

Loved the location and common area. Staff was super friendly - helped me out with my room quickly!

The door lock was trash like it had been kicked in

Location and size of room, kitchen a huge plus for longer term stays Old furniture that was broken and bed is uncomfortable and dented in

Clean room. Some damage with the floors. Nice kitchen. Big windows.

Clean room. Some damage with the floors. Nice kitchen. Big windows.

what a joke. While location is excellent, no other positives come to mind. They advertise free breakfast - lie (no bfast), room is old, elevator was out half the time, checkin took a long time as receptionist was smoking, pool is advertised - in reality a fountain unfit for human swimming

what a joke. While location is excellent, no other positives come to mind. They advertise free breakfast - lie (no bfast), room is old, elevator was out half the time, checkin took a long time as receptionist was smoking, pool is advertised - in reality a fountain unfit for human swimming

The hotel was great! It’s a little older but we enjoyed the place, it has such a quiet vibe. You could sit outside in the evening in their open garden and relax. Our room was clean and comfortable! Ezekiel and Nathaniel were top notch. Any questions or issues that we had they completely took care of them. Ezekiel went above and beyond for us. So friendly and personable. We enjoyed being treated so warmly by him. Natalie was not very personable and very unapproachable, just overall unfriendly when at the front desk. Would definitely stay again.

The hotel was great! It’s a little older but we enjoyed the place, it has such a quiet vibe. You could sit outside in the evening in their open garden and relax. Our room was clean and comfortable! Ezekiel and Nathaniel were top notch. Any questions or issues that we had they completely took care of them. Ezekiel went above and beyond for us. So friendly and personable. We enjoyed being treated so warmly by him. Natalie was not very personable and very unapproachable, just overall unfriendly when at the front desk. Would definitely stay again.

It is a dump with horrible customer service. Have a reservation issue? Call this number and it hangs up on you. Want to speak with a manager during business hours? Sorry there is not one. PS remember this code to access the property after 11p. PPS we will take your money. BE aware and skip this spot.

It is a dump with horrible customer service. Have a reservation issue? Call this number and it hangs up on you. Want to speak with a manager during business hours? Sorry there is not one. PS remember this code to access the property after 11p. PPS we will take your money. BE aware and skip this spot.

P the home could be cleaner. There were a little bugs on the countertop in the room. There was hair all over the bed all over the walls. The place needs a huge upgrade. It was OK. I do not feel like I would come back and hopefully I get my deposit back.

P the home could be cleaner. There were a little bugs on the countertop in the room. There was hair all over the bed all over the walls. The place needs a huge upgrade. It was OK. I do not feel like I would come back and hopefully I get my deposit back.

- We had 5 living spiders in our room of different species. I ended up getting bit in my sleep. I have two dark purple bites about the size of a penny that are increasing in size. - The ‘pool’ is 6 feet across and 3 feet wide, with a depth of about a foot and a half. - They do not have an airport shuttle as described, so we had to pay for a $50 uber. - The bathroom had no xoint

- We had 5 living spiders in our room of different species. I ended up getting bit in my sleep. I have two dark purple bites about the size of a penny that are increasing in size. - The ‘pool’ is 6 feet across and 3 feet wide, with a depth of about a foot and a half. - They do not have an airport shuttle as described, so we had to pay for a $50 uber. - The bathroom had no xoint

The hotel had no heat. The elevator was broken

The hotel had no heat. The elevator was broken

Check in, over powering smell, no hear in the coldest week. Not worth it. Good location I guess is all.

Check in, over powering smell, no hear in the coldest week. Not worth it. Good location I guess is all.

They best thing about our stay was how friendly Ezekiel was. We checked in at 11:50 pm and we were sooo tired. When we got to the room we were like, cute!! Then came the disappointment... The pillowcases were stained and yellowy. The sink dripped underneath, the shower leaked water outside the shower door. The water wasn't hot enough. The couch was stained we had to cover it with a blanket to sit. The living room tv was broke. There were no more vacant rooms and we were only there for the night so we uncomfortably sucked it up and slept 4 hours. The courtyard it pretty though..

They best thing about our stay was how friendly Ezekiel was. We checked in at 11:50 pm and we were sooo tired. When we got to the room we were like, cute!! Then came the disappointment... The pillowcases were stained and yellowy. The sink dripped underneath, the shower leaked water outside the shower door. The water wasn't hot enough. The couch was stained we had to cover it with a blanket to sit. The living room tv was broke. There were no more vacant rooms and we were only there for the night so we uncomfortably sucked it up and slept 4 hours. The courtyard it pretty though..

Staff support lacking, charged full price and I didn’t even stay there. Heard there are bugs in rooms.

Staff support lacking, charged full price and I didn’t even stay there. Heard there are bugs in rooms.

Bedroom door cannot close due to bed positioning in the room. Only one TV remote for two TVs in the room. Five channels, ranging from Nickelodeon to Food Network. Sign said free breakfast but it was just “fresh coffee” from 8-10am. Pool is basically a cold jacuzzi, open 8am-8pm. They announced our room number aloud with others in the room, a serious safety hazard. Shower pressure mediocre, and temperature was never stable. Elevator didn’t seem to work after 11pm, or it was broke down. One amenity is a free cocktail… at a different hotel 1.5 miles away. Location is impeccable. But that’s the only positive.

Bedroom door cannot close due to bed positioning in the room. Only one TV remote for two TVs in the room. Five channels, ranging from Nickelodeon to Food Network. Sign said free breakfast but it was just “fresh coffee” from 8-10am. Pool is basically a cold jacuzzi, open 8am-8pm. They announced our room number aloud with others in the room, a serious safety hazard. Shower pressure mediocre, and temperature was never stable. Elevator didn’t seem to work after 11pm, or it was broke down. One amenity is a free cocktail… at a different hotel 1.5 miles away. Location is impeccable. But that’s the only positive.

This hotel is pretty close to everything and it’s definitely affordable. No pool there but they do give to a pass to swim at a different hotel didn’t use it because it was a 25 minute walk. Rooms was getting undated. So it was a ok hotel

This hotel is pretty close to everything and it’s definitely affordable. No pool there but they do give to a pass to swim at a different hotel didn’t use it because it was a 25 minute walk. Rooms was getting undated. So it was a ok hotel

Large room, adequate amenities, great location.

Large room, adequate amenities, great location.

Yes the kitchen is fully equipped for cooking

Yes the kitchen is fully equipped for cooking

Dated space, but clean room and very friendly staff. Great location.

Dated space, but clean room and very friendly staff. Great location.

It was extremely cold in Miami, and the hotel had no heat. The wi-fi connection was also terrible as well in our room. While I liked the spacious room, the lack of heat made the stay difficult. They also charged me a resort fee and rushed my wife and I out, even after requesting a late check-out. We tried to be understanding, but it left a bad taste.

It was extremely cold in Miami, and the hotel had no heat. The wi-fi connection was also terrible as well in our room. While I liked the spacious room, the lack of heat made the stay difficult. They also charged me a resort fee and rushed my wife and I out, even after requesting a late check-out. We tried to be understanding, but it left a bad taste.

The suite was cozy and clean, they offered an opportunity to have open bar for an hour, and use the pool at a sister hotel, which was a good option, even if we didn't get to use it. Some negative things were that Expedia said all taxes and fees were included, and then we had to pay a resort fee when we got there. Also, when I called the hotel, they said they offered breakfast to all guests, and it was only toast and jelly.

The suite was cozy and clean, they offered an opportunity to have open bar for an hour, and use the pool at a sister hotel, which was a good option, even if we didn't get to use it. Some negative things were that Expedia said all taxes and fees were included, and then we had to pay a resort fee when we got there. Also, when I called the hotel, they said they offered breakfast to all guests, and it was only toast and jelly.

Yes, room was terrible. Tvs didn't work, windows didn't close, shower temp was set to 145 degrees, shower handle didn't work properly.

Yes, room was terrible. Tvs didn't work, windows didn't close, shower temp was set to 145 degrees, shower handle didn't work properly.

I arrived at the hotel at approximately 5:00am on December 30 and attempted to check in. I understand forfeiting the first night due to late arrival. However, I was present on December 30 for the second night, which I had fully paid for. Reselling the room while retaining my payment constitutes double-charging for the same night. I am requesting a refund for the unused night (December 30–31). If this matter is not resolved, I will pursue a chargeback and escalate the complaint to consumer protection authorities.

I arrived at the hotel at approximately 5:00am on December 30 and attempted to check in. I understand forfeiting the first night due to late arrival. However, I was present on December 30 for the second night, which I had fully paid for. Reselling the room while retaining my payment constitutes double-charging for the same night. I am requesting a refund for the unused night (December 30–31). If this matter is not resolved, I will pursue a chargeback and escalate the complaint to consumer protection authorities.

I was told that that there would be 24 hour service. And someone would be able to open the gate door for me after 11pm if I forgot my code. But that was not the case. I had to book another place to stay, bc no one answered the phone or the entrance when I got back the the hotel after 11pm unacceptable.

I was told that that there would be 24 hour service. And someone would be able to open the gate door for me after 11pm if I forgot my code. But that was not the case. I had to book another place to stay, bc no one answered the phone or the entrance when I got back the the hotel after 11pm unacceptable.

First suite given to us the sink was not working and the kitchen light had electrical issues. We were given a second room, but then the glass shower door would not close in the bathroom and therefore the bathroom door could not close. The smoke detector also had plastic covering on it. Maintenance and manager were already gone in the evening. I told them that we can't keep changing rooms as I had my 14 year old niece and we needed to be somewhere that night. They did fix the door the following day while we were out. Cherry on top was that the room had few tiny roaches (saw 3-4). I was so tired of finding things, we just decided to deal with it. They offered no compensation or anything to make the stay better, and said they don't do that. I would have been happy with some snacks and soda. I would not stay here again. Two stars for the location.

First suite given to us the sink was not working and the kitchen light had electrical issues. We were given a second room, but then the glass shower door would not close in the bathroom and therefore the bathroom door could not close. The smoke detector also had plastic covering on it. Maintenance and manager were already gone in the evening. I told them that we can't keep changing rooms as I had my 14 year old niece and we needed to be somewhere that night. They did fix the door the following day while we were out. Cherry on top was that the room had few tiny roaches (saw 3-4). I was so tired of finding things, we just decided to deal with it. They offered no compensation or anything to make the stay better, and said they don't do that. I would have been happy with some snacks and soda. I would not stay here again. Two stars for the location.

I enjoyed my stay

I enjoyed my stay

No breakfast, entire hotel is very run down, rooms slope severely, pool had been broken for years, fire dept was there twice in 4 days, attached to a Fat Tuesdays so not very secure. They also charge a hidden "resort fee" that is complete fraud upon check-in.

No breakfast, entire hotel is very run down, rooms slope severely, pool had been broken for years, fire dept was there twice in 4 days, attached to a Fat Tuesdays so not very secure. They also charge a hidden "resort fee" that is complete fraud upon check-in.

Clean room friendly staff and greet location

Clean room friendly staff and greet location

No room cleaning or fresh towels for first 3 days I was there. Elevator was out for first 5 days I was there.

No room cleaning or fresh towels for first 3 days I was there. Elevator was out for first 5 days I was there.

The condition of the room was not up to par. Paint was peeling there were stains on the curtains floors were dirty as well as the table and stove. There was a window in the shower that you could see out and people could see in who wants to take a shower with an open window you can see out of. Also was charged a 34.20 resort fee that was not stated I would be charged on Expedia website it said all fees and charges were included. Place looked very sketchy and will never stay here again I am highly disappointed.

The condition of the room was not up to par. Paint was peeling there were stains on the curtains floors were dirty as well as the table and stove. There was a window in the shower that you could see out and people could see in who wants to take a shower with an open window you can see out of. Also was charged a 34.20 resort fee that was not stated I would be charged on Expedia website it said all fees and charges were included. Place looked very sketchy and will never stay here again I am highly disappointed.

HOSPITALITY VIVIAN URQUIOLA

HOSPITALITY VIVIAN URQUIOLA

The pool was extremely small and dirty. There was no light in the living area I was given a room that did not sleep 4 people even though thats what i requested. The TVs only had one channel that didn’t work. There was absolutely nowhere to put any items (dressers/drawers/soap dish/towel racks or any counter space in the bathrooms. The couch was extremely hard to sleep on The corner room i was given had a terrible view of the back of different buildings. The staff talks you into writing a good review for this place just to waive the early check in fees.

The pool was extremely small and dirty. There was no light in the living area I was given a room that did not sleep 4 people even though thats what i requested. The TVs only had one channel that didn’t work. There was absolutely nowhere to put any items (dressers/drawers/soap dish/towel racks or any counter space in the bathrooms. The couch was extremely hard to sleep on The corner room i was given had a terrible view of the back of different buildings. The staff talks you into writing a good review for this place just to waive the early check in fees.

Kitchen was fully equipped,shops and very easy access to beach

Kitchen was fully equipped,shops and very easy access to beach

Expedia seems to be small agent for them and this is how i was serviced

Expedia seems to be small agent for them and this is how i was serviced

Spotless stay .. good suites.. great go families.

Spotless stay .. good suites.. great go families.

Excellent location, hygiene room, Affordable price, all together an excellent memories during the stay. If we come to Miami again, we simply choose this stay again. Thank you staff for your friendliness.

Excellent location, hygiene room, Affordable price, all together an excellent memories during the stay. If we come to Miami again, we simply choose this stay again. Thank you staff for your friendliness.

Ac leaking mold smell . Really bad the gave us another room after are last day being there room had same smell no good

Ac leaking mold smell . Really bad the gave us another room after are last day being there room had same smell no good

Water pressure horrible, didn’t get hot & bed was hard smh

Water pressure horrible, didn’t get hot & bed was hard smh

The continental breakfast was white toast! Low low budget….

The continental breakfast was white toast! Low low budget….

Hotel Metropole Suites South Beach is asking me for an additional $134. Cancel the reservation. Refund my money. The hotel is scamming me. They didn't give me my room key even though I paid for the room with taxes. They copied my ID. I contacted Expedia Help and called, but no one responded. They refused to let me into the hotel. Refund my entire deposit immediately.

Hotel Metropole Suites South Beach is asking me for an additional $134. Cancel the reservation. Refund my money. The hotel is scamming me. They didn't give me my room key even though I paid for the room with taxes. They copied my ID. I contacted Expedia Help and called, but no one responded. They refused to let me into the hotel. Refund my entire deposit immediately.

Nice place not so much for the breakfast

Nice place not so much for the breakfast

Me and my sister enjoyed our stay quite a bit! The rooms were very nice and so was the staff. The only issue was the HIDDEN FEES. I book via Expedia which guarantees no additional costs, but there was an underlying resort fee that I wasn't expecting. Other than that, our stay was lovely. Looking forward to popping in very soon.

Me and my sister enjoyed our stay quite a bit! The rooms were very nice and so was the staff. The only issue was the HIDDEN FEES. I book via Expedia which guarantees no additional costs, but there was an underlying resort fee that I wasn't expecting. Other than that, our stay was lovely. Looking forward to popping in very soon.

Very convenient close to beach friendly staff

Very convenient close to beach friendly staff

Room had a hole and a leak from the roof above the shower, and the tv was smashed. Room also had a slight smell of weed. Would say stay elsewhere.

Room had a hole and a leak from the roof above the shower, and the tv was smashed. Room also had a slight smell of weed. Would say stay elsewhere.

Very nice but need to specify the cost upfront

Very nice but need to specify the cost upfront

Blanca did an amazing job. Great location on south beach and extremely clean

Blanca did an amazing job. Great location on south beach and extremely clean

Great Stay I love The Location

Great Stay I love The Location

It’s only 5 minutes walk to get to the beach

It’s only 5 minutes walk to get to the beach

One of the rooms caught on fire during my staff there where no staff around and residents had to call authorities .

One of the rooms caught on fire during my staff there where no staff around and residents had to call authorities .

Lots of stores and beach front entertainment.

Lots of stores and beach front entertainment.

Definitely one of my favorite hotels in Miami , very convenient close walk to shopping and beach

Definitely one of my favorite hotels in Miami , very convenient close walk to shopping and beach

Left 3 pairs of shoes during checkout.Went back that same day toget my items and was told they weren’t there and they weren’t found.I was 100% sure they were left there

Left 3 pairs of shoes during checkout.Went back that same day toget my items and was told they weren’t there and they weren’t found.I was 100% sure they were left there

The only thing that had me lower my rating was an evacuation. There was a fire in the middle of the night. We were all executed due to the alarm. There was no communication during or after the event. There was some chatter the the fire was extinguished and contained to one room, but hotel staff never addressed us. It was unsettling.

The only thing that had me lower my rating was an evacuation. There was a fire in the middle of the night. We were all executed due to the alarm. There was no communication during or after the event. There was some chatter the the fire was extinguished and contained to one room, but hotel staff never addressed us. It was unsettling.

The picture definitely does not match the view in person.The flooring was terrible.The wood was coming apart..The vent dripped water all night.We had to put like 10 towels all night to soak up all the water.They said they had no other room for us to stay in that night.So we d to stay in there with water leaking everywhere or find another hotel last minute 😡

The picture definitely does not match the view in person.The flooring was terrible.The wood was coming apart..The vent dripped water all night.We had to put like 10 towels all night to soak up all the water.They said they had no other room for us to stay in that night.So we d to stay in there with water leaking everywhere or find another hotel last minute 😡

False advertisement is illegal they will try to scam you for more money than your purchase price that says taxes and fees included be prepared to pay more than it states or they will rudely curse you out and threaten you to leave with police force and they do not even answer the phone and that's a purposeful thing a special thanks to the worker named Carlos which makes this American Business seem like it's a third world country

False advertisement is illegal they will try to scam you for more money than your purchase price that says taxes and fees included be prepared to pay more than it states or they will rudely curse you out and threaten you to leave with police force and they do not even answer the phone and that's a purposeful thing a special thanks to the worker named Carlos which makes this American Business seem like it's a third world country

The room was nice but what i didnt appreciate is the lies that was told to be by the front desk agent that if i paid thru expedia i didnt have to pay the additional fees and i did!

The room was nice but what i didnt appreciate is the lies that was told to be by the front desk agent that if i paid thru expedia i didnt have to pay the additional fees and i did!

Such a cute little place. It was close to everytjing.

Such a cute little place. It was close to everytjing.

The properties location is perfect in close proximity to everything that you would want to do on South Beach

The properties location is perfect in close proximity to everything that you would want to do on South Beach

I like the homey feel of the rooms. We were able to cook in the room. There were very limited dishes & cookware. We had 2 family members stop by which was staying at a nearby hotel & we couldn’t even off er them a glass of water because it wasn’t enough glasses. Also we were only given 2 wash clothes the whole 4 days we stayed. The jacuzzi pool downstairs was filthy. I never seen them clean it. The staff also had a language barrier so I was unable to explain my needs.Would I stay again? Possibly, if there was nothing else available.

I like the homey feel of the rooms. We were able to cook in the room. There were very limited dishes & cookware. We had 2 family members stop by which was staying at a nearby hotel & we couldn’t even off er them a glass of water because it wasn’t enough glasses. Also we were only given 2 wash clothes the whole 4 days we stayed. The jacuzzi pool downstairs was filthy. I never seen them clean it. The staff also had a language barrier so I was unable to explain my needs.Would I stay again? Possibly, if there was nothing else available.

Great location !!

Great location !!

I definitely don't wanna call this place dirty. However, I have been staying here often on for the past 10 years and it has significantly gone down. The place needs a good deep cleaning and the rooms need to be revamped. Everything looks a bit rundown the rugs need to be shampoo desperately and the place is just giving a very rickety feel. I love this hotel and I have stayed here throughout the years and it is just going down.

I definitely don't wanna call this place dirty. However, I have been staying here often on for the past 10 years and it has significantly gone down. The place needs a good deep cleaning and the rooms need to be revamped. Everything looks a bit rundown the rugs need to be shampoo desperately and the place is just giving a very rickety feel. I love this hotel and I have stayed here throughout the years and it is just going down.

Great property with many options for food and nightlife right around the corner. Walking distance to the beach was a major plus! Will stay again.

Great property with many options for food and nightlife right around the corner. Walking distance to the beach was a major plus! Will stay again.

2nd time staying at this hotel while visiting. This hotel will alway be my number 1 pick while visiting Miami

2nd time staying at this hotel while visiting. This hotel will alway be my number 1 pick while visiting Miami

Good stay looked liked a apartment feel

Good stay looked liked a apartment feel

Its nice, staff is very nice, location is nice

Its nice, staff is very nice, location is nice

This property needs to be renovated there is a mildew smell in the down stairs two bedrooms. The staff texted every morning asking if the room needed to be clean no one never came. Really disappointed because I have stayed here in the past. I love the fact is is centrally located and has Fat Tuesday attached.

This property needs to be renovated there is a mildew smell in the down stairs two bedrooms. The staff texted every morning asking if the room needed to be clean no one never came. Really disappointed because I have stayed here in the past. I love the fact is is centrally located and has Fat Tuesday attached.

The pool was pretty small and the breakfast that is advertised left for them to be desired. It’s an older property, but you can tell it. I would definitely stay here again.

The pool was pretty small and the breakfast that is advertised left for them to be desired. It’s an older property, but you can tell it. I would definitely stay here again.

Right above a busy bar. Window had been broken and the broken pieces were held in with packing tape. Woke up to screaming outside multiple times the first night(monday night) and the next morning got woken up by the fire alarm at 5:40am, which turned off, and then repeated that process two more times.

Right above a busy bar. Window had been broken and the broken pieces were held in with packing tape. Woke up to screaming outside multiple times the first night(monday night) and the next morning got woken up by the fire alarm at 5:40am, which turned off, and then repeated that process two more times.

Great staff wonderful accommodations very convenient many stores nearby.

Great staff wonderful accommodations very convenient many stores nearby.

Great experience at Metropole. Didn't appreciate the music at Fat Tuesday, which also plays in the Metropole courtyard, or the clientele. This would be the only reason I won't stay at Metropole again.

Great experience at Metropole. Didn't appreciate the music at Fat Tuesday, which also plays in the Metropole courtyard, or the clientele. This would be the only reason I won't stay at Metropole again.

Metropole was recommended by a family member. Staff was accommodating and very responsive. Nice central location. The place is not luxury and was very much over priced due to big festival at South Beach. It was ok - but I was disappointed that there was no breakfast….just coffee. Be careful turning on the water in the bathroom sink…you or the floor will get wet. Sister hotel was a long walk for happy hour but it was so worth it! We went back three times to Maxs Bistro because the food and service were excellent. Overall would not return but that doesn’t mean it’s bad, I just need better for the price.

Metropole was recommended by a family member. Staff was accommodating and very responsive. Nice central location. The place is not luxury and was very much over priced due to big festival at South Beach. It was ok - but I was disappointed that there was no breakfast….just coffee. Be careful turning on the water in the bathroom sink…you or the floor will get wet. Sister hotel was a long walk for happy hour but it was so worth it! We went back three times to Maxs Bistro because the food and service were excellent. Overall would not return but that doesn’t mean it’s bad, I just need better for the price.

Property very run down. Prositutes constantly in and out of the property. Very noisy especially after midnight. Not at all worth the proximity to the beach. Stay away!

Property very run down. Prositutes constantly in and out of the property. Very noisy especially after midnight. Not at all worth the proximity to the beach. Stay away!

Lovely little suites near the beach.

Lovely little suites near the beach.

Bedroom missing tv remote

Bedroom missing tv remote

Nice little hotel and staff is nice!

Nice little hotel and staff is nice!

There was no room service unless you requested it repeatedly!!! I will request my money back . There was a leak from the sealing , bathroom, salty, dirty door didn’t close windows like in a gel, cell and many more. If you love yourself, you will never stay at that place.

There was no room service unless you requested it repeatedly!!! I will request my money back . There was a leak from the sealing , bathroom, salty, dirty door didn’t close windows like in a gel, cell and many more. If you love yourself, you will never stay at that place.

Staff were amazing and VERY helpful and accommodating Will be back!

Staff were amazing and VERY helpful and accommodating Will be back!

First the name of hotel is Metropole not as listed on hotels.com. the 2 brs are adequate, kitchen facilities are good. Its within walking distance to the beach and a multitude of restaurants.

First the name of hotel is Metropole not as listed on hotels.com. the 2 brs are adequate, kitchen facilities are good. Its within walking distance to the beach and a multitude of restaurants.

This hotel is extremely old, and everything inside is outdated. It’s so old that even cleanliness doesn’t seem noticeable. The entire place, especially our room, had a horrible smell that lingered and even stuck to our clothes. While the staff was friendly and polite, and the location was good and felt safe, I wouldn’t stay here again and cannot recommend it to others. The condition of the hotel is just too unpleasant to overlook.

This hotel is extremely old, and everything inside is outdated. It’s so old that even cleanliness doesn’t seem noticeable. The entire place, especially our room, had a horrible smell that lingered and even stuck to our clothes. While the staff was friendly and polite, and the location was good and felt safe, I wouldn’t stay here again and cannot recommend it to others. The condition of the hotel is just too unpleasant to overlook.

The stay was great. Room 101 was good only thing only one bedroom has a tv.

The stay was great. Room 101 was good only thing only one bedroom has a tv.

good location, but the windows need to be washed from the outside

good location, but the windows need to be washed from the outside

Na

Na

The Kitchenette having a bathroom sink above the counter was nonsensical and the wood floor had some areas of gap which could easily cut your foot! Service was good otherwise !

The Kitchenette having a bathroom sink above the counter was nonsensical and the wood floor had some areas of gap which could easily cut your foot! Service was good otherwise !

Very relaxing.. Very polite staff/GM… Location is great as it relates to South Beach… 9/10

Very relaxing.. Very polite staff/GM… Location is great as it relates to South Beach… 9/10

The room was very nice and spacious we had a 2 bedroom suit for our family of 6 and everyone was able to be comfortable. They also offered a mini bar and snacks if u wanted to purchase any of that. The staff was also really nice.

The room was very nice and spacious we had a 2 bedroom suit for our family of 6 and everyone was able to be comfortable. They also offered a mini bar and snacks if u wanted to purchase any of that. The staff was also really nice.

Be aware, they are charging for mini bar even if you did not use it. I would never stay here again. Suggesting to all guests, if you end up staying here - take a picture of the mini bar once you checked it and before check out.

Be aware, they are charging for mini bar even if you did not use it. I would never stay here again. Suggesting to all guests, if you end up staying here - take a picture of the mini bar once you checked it and before check out.

Eric and Jose were so helpful and kind

Eric and Jose were so helpful and kind

Great room and location! Too loud for business travelers though

Great room and location! Too loud for business travelers though

Perfectly located hotel in the middle of South Beach. It has seen better days, room was not as clean as I would have liked and for what I paid. $20/hr for early check in. Parking lot across the street decently priced. Hotel provides beach towels, beach writhing walking distance. Hotel does not offer luggage storage before or after your stay. WiFi very cliche. Over all a great hotel mainly for its location. They offer a free drink every day of your stay at a local bar.

Upon check in the first room smelled awful and was unkempt. There were piles of what appeared to be bug larvae in numerous spots in the room. The shower did not function properly and it looked like a toddler painted the entire room. The AC dripped from the ceiling and the elevator barely fit an adult and luggage. There is no parking and when I left and came back to the hotel where I was told to park was full and there was no solution. I ended parking 6 blocks away and received a parking violation.

My husband and I stayed here to celebrate our 10 year anniversary and the staff was so polite and attentive. The room was super clean and cute loved that it had a kitchen for us to use. They even accommodated our super late check in due to flight delays. We will definitely stay again.

The two bedroom was perfect out stay.

I stayed in a suite and it was very clean. Erick was so helpful and professional. He has a great staff as well. I would definitely stay again.

very nice property will stay again only thing the pool could have been bigger very small pool

Wonderful stay at Ocean Drive

The property is decent. Close to the beach. I appreciate the kitchen to save money. My issues are small but my remote didn’t work, my room key kept demagnetizing, the shower is nice but the water leaks into the floor as it’s a standup shower. Outside of those things it was cool. Staff are very nice and helpful. I’d stay again.

Great customer service by Eric . Convenient location

Wi-Fi did not work, there was no trash can in the main room or the bedroom. The staff however during checkin and out was top notch, very friendly!

STAFF ARE SO NICE, BUT THE ROOM WAS NOT SUPPOSED TO BE, BATHROOMS HAS NO VENTILATION FANS, AND THERE'S NO MOVABLE SHOWER HEAD TO CLEAN YOUR SELF WELL, AC is too loud, floors are pretty old and not aligned, however kitchen appliances are in good shape. External door and bath door looks pretty old, under the bed was so dirty. But the houskeeping and reception staff are so nice and lovely. Hotel is getting old.

Excellent

The place was comfortable

It was nice at first glance. The design and set up was glorious from the hallway to the suite; also the shower had great hot water. On the other hand; one of the smart tvs was not connected to the internet as a result I couldn’t cast. Also there was a mini fridge instead of a full standard fridge that was advised. Also a dead roach appeared at the door on the second day. Also the bed was never made during house keeping time only towels dropped off.

Room was clean and very cute. Staff was nice. Previous reviews talked about early check in and being able to leave your luggage, this is false. I received an email from the hotel the day before check in saying 20$ an hour for early check in, when i got there front desk said they could check us in around 12-1, i asked to leave our bags and was told we dont have space to hold bags and recommended a place called luggae lounge 2 blocks away, asked if they have a restroom for guests, nope had to use the restroom at fat tuesday which was questionable imo not sure when the last time it was cleaned. Anyways, Luggage lounge charged us 22$ to hold our bags until check in. In the mean time we went to eat and to the beach for a bit came back to hotel around 1245. No one was at the desk for at least 45 minutes no one to answer the phone. Finally checked in around 2pm. Front desk said she gave a streetside view room for being so patient. Whatever you do dont take the street side view its loud at night time and our room 207 was right about fat tuesday the restaurant downstairs so youll be hearing their music all night. Over all i like the location its like a block from the beach and many restaurants nearby. Again room was clean no problems there.

I stayed here for 3 nights. Everything was good except the door wouldn't lock but the front desk crew took care of the situation. I would stay agin

They need some type of cable tv

I’d stay again

It was good overall. Super convenient and close to Miami Beach.

Very amazing

Great

This property was very close and conveniently close to the beach, dinning, clean The staff is very helpful and polite. It is a boutique Hotel located in the right place on Collins Ave in South Beach.

Excellent location of ocean drive in the heart of South Miami Beach, good attention and cleanliness, security in the hotel, definitely good place to stay.

Filthy and smelly, face broke out really bad just from being there. Bathroom shower had hair don’t even think it was cleaned at all, toilet was dirty as well. Room smells like death. Pool look like a pond for fish but Staff was really nice !!!!

Everything was great…ovation, clean, full kitchen, comfy bed, 2 tv, nice staff.

Room and staff were great!! This is my go to for whenever I am in Miami Beach!

Convenient, everything was in walking distance.

The staff was amazing and made sure we were taken care of , the location was perfect 10 steps away from the beach.

Not good for family since there is noise until 11:30pm plus people smoking inside and around the hotel. The sofa bed was dirty when we try to used it it was yellow stuff. The last day of our stay they send us a message welcome and asking us if we need anything to let them know.

This was a cool property.

It’s a very nice place to stay. It’s close to the beach and rooms are well equipped with everything you need for a long stay.

Don’t have cable can’t see anything from their television

The property is really cute it's nice it's near the water and it's well kept and very nice small boutique hotel. What I don't like is the surprise fees that they hit you with sometimes when you arrive and on the app when you're booking it makes it more difficult to find what you're looking for and in the end you feel like you've been tricked

Really like the hotel. Great location. For the price is wonderful. A little bit old but it is worth for the $$. Staff are very nice.

Property not cleaned properly… corridor carpets and room floors resulting in visitor of the cockroach variety ☹️ staff did move us to another room as it was our last night so would we stay again… NO

Property was absolutely disgusting!

Perfect place!

Booked a suite with two bedrooms and received a one bedroom with two queen beds. Hotel management did not want to reconcile and blamed the booking process through expedia. Did not eat to issue a refund for the difference of the room stayed in vs the room that was paid for.

The mold in the bathroom and I woke up one night and there were worms coming out of the drain of the bathroom sink

Great hotel and the staff was super nice. We will definitely stay here again.

when I arrived receptionist very unfriendly. also, no valet parking available!

I rented a suite for two days. Shower never worked properly they had maintenance fix it with wrong shower handle on the fly water barley dripped out. Tvs did not work at all lines through them. Ac worked but barely. Everything is beat up in the unit scraped my foot on the flooring that is comming lose in the bedroom. Things may look nice in pictures it is not. We hsd room 415. But we should of definitely stayed at a different property for the price that we paid 1300 for two nights. The fat Tuesdays thst is attached to the hotel the staff is rude and disrespectful im not a local i came for a cruise and stayed to visit your beautiful city but probably will never come back as every where i went i was treated bad because they think im here for spring break.

Great stay!

Staff was nice and it was conveniently located within walking distance of many places to eat and shop. Little noisy but it was also spring break so it was to be expected.

Everything was good. I did not get my deposit back it’s been a week already we even cleaned up the room so house keeping didn’t have to do much before check out I just want my deposit

Excellent staff & customer service

Best price clean and quiet

La cocina en la habitacion

Metropole exceeded my expectations in every regard. The staff was very accomodating and the room was very nice. I really enjoyed the great location with South Beach only being a few steps away.

Very friendly

Great had fun

Nice

Nice

The receptionist Hyna was amazing. Very friendly and accommodating. The staff overall were great. The location was perfect. Close to beach and shopping. Yes the bed heads were old and peeling if you care about such things. The two bedroom units were perfect for us. We would definitely stay there again