The Shelborne By Proper, a Member of Design Hotels

Just amazing!!

It’s incredibly clean, modern, and beautifully designed, yet it still preserves the personality and charm that so many hotels have lost. The atmosphere feels exclusive and private while still being warm and welcoming. The service is exceptional. Every member of the staff goes above and beyond to make your stay memorable, effortless, and genuinely special. The facilities are outstanding, and the location is simply unbeatable — truly the best spot in Miami Beach. This hotel understands luxury without feeling pretentious. It feels sophisticated, comfortable, and authentic all at once. Just stay here. You will understand immediately why it stands out above the rest. Special thanks to Elie at the front desk.

beautiful design, quiet, ideal location , and wonderful staff

It’s one of our favorite places to stay and we’ve been coming back annually for years!!! The breakfasts are AMAZING and the staff is excellent as well!!!

Easy beach access-beach staff was pleasant and helpful. Room was clean and comfortable. Pool area very pleasant. Sound bath was a cool unique experience. I had a confirmed reservation at Pauline and upon arrival it was closed. Front desk told me they would return a call regarding a request I had and I didn’t receive a callback. The lack of restaurant options at the hotel is disappointing. Cafe closes too early. Food on the menu is the same everyday. This caused me to order from PuraVida but you can’t eat it in the pool area. Dinner service at the indoor restaurant was awful. The server was apathetic and no attention to detail. The vibe was sad only one another couple on a Sunday from 6:45-8:00.

Loved my time here!

Staff nice , room clean but so small and over charging no breakfast and the room has no view

Bar/lobby vibe. Pool deck. Recently renovated Picked balcony oceanfront room. Could basically stand out there with 2 people, it was on side. Stretch to call a balcony. Would not spend any more thean few minutes out there to see the view. The picture on booking.com is the penthouse balcony. Bathroom small with little counter space

Love this new hotel. Alina who works the boutique made us feel so taken care of and the managers and staff were amazing.

Beautiful hotel and well maintained stuff was friendly and the experience was amazing I will return back to this hotel

I loved this place Vintage Miami feel but completely renovated Feels like old school Miami The lounge chairs are so comfy and the beach is white sand Loved swimming in the ocean

Highly recommend having dinner at Pauline. Dinner was delicious and the staff were attentive, kind and fun. Food was good at beach and poolside, although I almost always had to flag someone down to get service, especially when they were NOT busy, which was odd. It was very crowded on the weekend, quiet and laid back on the weekdays. Gym was great, had just about everything you could need. A few minor issues and inconveniences. Only one of the elevators was operating. Housekeeping was in room when we needed to change, said she would come back in 5 mins to finish and never did then one night just entered room at 9:30pm for turn down service when we already in bed due to an early flight the next morning. Also, even though it was a smoke free property each day someone was vaping or even cigar smoking at the pool. The first day I texted and they had the manager Josh come talk to me and relocated me to a cabana for the remainder of the day, so that was handled promptly and professionally and beyond my expectations! They rest of the visit though I didn’t feel like complaining again but consistently saw and smelled vaping or cigar smoke each day. I saw pool area servers witness it and say nothing. So that is my main issue- have the pool staff enforce the rules. Overall a great place- good location, helpful staff, good nights sleep.

The price was too high for the room, it wasn’t blinds so the sun was a lot.

Everything great!

It was amazing. Everything was amazing. Nothing

Beautiful hotel, wonderful staff.

Everything was great but there was construction right next door that started very very early in the morning everyday, including weekends making it impossible to sleep. Hotel should have warned about that or gave a discount.

Everything N/a

Great, designy hotel

Fantastic!

Nothing major — everything was generally good.

Amazing

While the hotel was great in all the different categories the staff going out of their way to help stood out the most. I had some issues with parking and really appreciated the efforts they went to resolve them!

Nice property, great location on the beach; however, one or more of the elevators were broken during our stay which resulted in long wait times and lots of folks using the stairs over the weekend.

When we asked for buckets of ice it took way too long. Was annoying sometimes waiting 30 minutes. Wish you had self service machines.

everything

Upgrade to a 2-bed villa / suite overlooking the pool. Brilliant atmosphere within in the complex and amazing staff both at reception and around the pool.

Clean, great gym!! Lighting was a bit weird

Amazing stay at the Shelborne! The rooms and amenities are beautiful. We’ll be back!

Nice hotel

The one downside was there was city road work beside our room and it was very loud starting at 7:30am - 5:30pm. It was not the hotel’s fault at all. They were kind to give us a $100 food voucher and waive hotel taxes when we complained to the front desk. We would stay at The Sherborne again.

The staff, the beach access, the pool, the food! There was no trash can in the main bedroom - only the bathroom. There seemed to be no 'on' switch for the bathroom vent. They need more hooks on the walls either in the bathroom or bedroom to hang dry your bathing suits and hang up towels.

Pool area was very nice. First day pool stay was excellent. Second day sub par Could not get anyone to answer phone at the front desk. I called one time 7x and no answer. Rooms tiny, finishes done cheaply. The cost of the hotel is a scam for the service and quality you get. Paying almost $1000 a night and can’t get some one to respond. Had an engineer enter our room but left the door open bc the door didn’t shut all the way. Hotel staff refused to do anything about issues. They also made a big deal about booking Thru a 3rd party - referenced a few times by staff

Love

Clean room, excellent staff at the front desk, dining room, pool staff, and beach staff. Sergiy was especially helpful telling us all about the hotel.

Check in was stressful. They did not provide the room as pictured on the website. The room had no closet space, the balcony was 4 feet by 4 feet. They charged me extra money to get a room that still was not the same as the one that was booked. They blamed the third party (you).I would not go back. See above

Loved my room and service.

The hotel is recently renovated and

Clean, stylish

First day my room was behind the lift and I had a headache but staff did not refund me that stay . I am disappointed

Location, rooms, pool and beach

I like the vibe, decoration. The staff was super nice.

Following the good reviews I was really looking forward to staying here. The hotel itself is very aesthetic. However, the staff were unfriendly, extremely slow and even gave us the wrong bags to leave with on checking out seriously questioning the security of this hotel. The bar was not stocked with simple drinks for the quality of this hotel. It is also right next to an extremely loud building site so say goodbye to any relaxing sunbathing. They did not top up the cotton pads over the course of our stay suggesting lack of attention to detail. This is over priced massively for the experience we had. So disappointed Everything apart from the aesthetic

Great location and proximity to beach. Only one elevator worked. Electricity went out for several hours and staff did nothing to help guests. The rooms are tired. Definitely not what I expect from the Proper brand.

The staff are really friendly and welcoming. The location is close to everything. The pool and beach setups are great. It’s very pricey for a room

Room was average , with smallish bathroom. Pauline’s had excellent food.

The pool was very nice, but the service was just OK. We really enjoyed the food there. But nothing was consistent. Each day, even though I ordered the same things, it was different. The beds were comfortable, however, our room did have a smell. The concierge was fantastic. We really liked the location. Overall, I would say, I would recommend it, but hopefully they work on some of the issues .

Everything was perfect

Very clean room, great facility, on the beach, beautiful pool, staff is very sweet and welcoming

The overall aesthetic of the hotel, especially the pool, are beautiful. Service is excellent. Overall just not worth the cost per night in comparison to other hotels in this class in Miami. While decor/aesthetic is appealing, the room & bathroom are both quite small, and various aspects miss the mark on functionality. We just found ourselves constantly frustrated in the room.

The room and the property was stunning. Beautiful design and layout. The staff was just okay. The service could have been better. We encountered a few “new” employees and in showed and they told.

Definitely see myself staying again in the near future .

The renovation is stunning! The staff is friendly and accommodating. The pool and beach club were comfortable and luxurious. Would highly recommend.

Don't park a car at this hotel. It took 45 minutes - total confusion with a stupid app, unhelpful desk staff. The person in front of me waiting for a car had to take her husband to the hospital with an Uber. I finally asked to speak to a manager. Won't stay again. Too many other great hotels in South Beach with great service

My wife stated that it was the most amazing hotel she ever stayed in. N/A

Top price point without being truly exceptional but overall a good stay

Smaller size of the property, art deco style, beach Staff often confused, impossible to get pool chairs unless you are there at 8am, the 15 min policy for pool chairs is ridiculous, food options are limited, no real vibe, rooms small for the price.

The holding fee is ridiculously high

The beach structure and pool were a delight!

Nice renovation, food was expensive but nice. Staff were helpful on the most part. Loved the beach chairs and crew looking after guests there. I’d stay again.

Unreal

Staff was kind, the pool / beach areas were well done, and the few bites we had were solid. Definitely overpriced for what the hotel quality, and not in line with other Proper properties I’ve stayed in.

Excellent amenities and great location

Amazing hotel. Beautiful design, super nice staffs. Breakfast & pool side food was amazing too, but hope they had more menu.

Wonderful hotel. Charming and attentive staff catering to the needs of the newer Miami crowd. Original modern approach to design, perfectly well suited to post-Beaux Arts Miami. Rooms and common areas beautifully appointed with substancial furnishings. The color palette is very rich and understated. Gorgeous uniforms. A lot of care went into this revival. Appreciate the Aesop bath products, and all the small details that make this place sing. Great pool experience, didn’t even make it to the beach. Excellent poolside menu - lovely fresh and delicious salads. Try the grilled Mahi Mahi basket with farm greens. Love the stackable containers the food is served in. Special thanks to Chris, the host and manager who served us the most perfect breakfast at Pauline’s, the main restaurant.

Staff was kind and attentive, premises were always clean and the updated decor following the renovation was lovely.

Hotel was perfect to service to pool and beach to decor

Only small issue is there were a bunch of loud little kids shouting and cannon-balling into the pool. Super disruptive to the peaceful setting and zero was done to ask the kids to chill just a bit. Overall - super spot and renovation has made it a gem again.

Everything was clean and well maintained

Incredible staff, very attentive and from start to check out. The hotel is spotless and smells so lovely! Didn't get to use the pool because of the weather but it looked very inviting. Thanks for a lovely stay.

改装したがサービスがイマイチ。

Incredible service!!!!

Gorgeous hotel, great pool and private beach.

Great staff, great room and amenities.

Breakfast was good, but not great. Hotel beautifully designed. Champagne upon arrival. Family friendly

Quiet, modern, and luxurious are what I would describe this beautiful resort. Even in the heart of south beach, you feel like you're

Amazing hotel, newly refurbished, fresh and clean, stunning pool and on the beach. Perfect location with Lincoln road nearby.

Todo me gustó! La ubicación, el servicio extraordinario, las habitaciones, el personal amable y toda una experiencia!

Don’t advertise a city view if you’re just going to give me a wall view. Management needs to be honest with their advertising. Also I didn’t get the $70 food credit as advertised. Staff were all great but it’s the deceitfulness of the advertising that makes me upset. Don’t charge for something you’re not going to deliver on and then make it an inconvenience for me to have to ask for the proper room I paid for.

Staff super friendly and welcoming and helpful, room ready

Lovely property. Staff service inconsistent overall. Room was not serviced one day. On the day there was construction above pool area, no notice was sent out. Pool area staff/manager and construction crew didn't seem to be on the same page.

Very, very small room, bathroom a tad bigger than airplane rr, you could literally touch 2 walls while on the toilet, the partial beach view we paid for was a full garbage /utility yard mess view, and at check out, no one asked about our stay, just wanted more money. Oh, the construction noise the staff said was non existent, was non existent, until 5:30a Sun morning. Keep looking.......

Amenities are really clean, excellent quality ingredients, nice quality decor

I am giving it four stars because the beach food service was slow, they needed more servers. Their room service menu is somewhat limited and more options would have been nice. It's basically the same beach/pool menu. Also, the elevators were very slow.

Perfect

Em especial o atendimento do Adrian e do Felipe, simplesmente excepcionais.

Recomendo a todos serem atendidos pelo Adrian, ele é muito solícito e resolve tudo para os hóspedes. Há carro disponível pro hotel até duas milhas, há brinde de boas vindas. Tudo isso está a disposição de todos hóspedes! Mas apenas o Adrian enfatizou e ofereceu com extrema cortesia e educação! Merece uma grande promoção e reconhecimento pelo Shelborne, assim como outro simpático e educado funcionário Porto Riquenho que estão na entrada do hotel!

Fantastic experience. One of the best hotels we have stayed at. Shout out to Jenny, Marta , Shane and Louis, William and Josh and all of the other wonderful staff. Definitely recommend it and will certainly go back !

Hotel novo e premium.

Would highly recommend a stay

Truly a five star experience from the vibe to the amenities to the service*****

Great staff, beautiful property

Really great stay, big thanks to Crispy and team! Hotel has a great atmosphere and location. I’ll be sure to visit again!

Nice room, great view, quiet, amazing staff

Great hotel. Clearly freshly refurbished and excellent facilities. Staff were extremely attentive - everyone we bumped into in the lift, for example, even junior team members, asked how we were and whether there was anything that they could do to improve our stay. Shows a great culture! Only downsides are a bar that shuts very early (10pm) and a LOT of mosquitoes in the outdoor pool area - they give bug spray it we had to retreat late afternoon or after rain.

Very nice hotel recently refurbished to a very high standard. All areas of the hotel are very stylishly decorated and the room was very comfortable. Breakfast was excellent and the bar serves delicious cocktails from a great drinks menu. Staff were super friendly - Marta our breakfast server was especially attentive and helpful. Overall a really excellent hotel in a great South Beach location.

Lovely beach view. Beautiful small terrace. Nice color story in the rooms. Love the pool and the staff. Please make slippers or flip flops to wear. The floors are marble. Soft slippers or flip flops would be cozy and great for the branding.

O hotel é incrível , foi reformado recente e a estrutura está impecável , único ponto negativo é a quantidade de taxas que se cobra em Miami Beach , taxa de resort , taxa de ocupação , taxa da Flórida + valet parking ou seja seu dinheiro fica todo em taxas.

Relaxing and quiet hotel with great pool vibe

The Shelbornes renovations are top notch and we really enjoyed our stay. The staff is very friendly and attentive. We will 100% return to the Shelborne.

Amazing property. And pretty quiet ambience throughout our stay. Happy hour deal at the Bar is unbeatable and drinks were steomg and flowing quite nicely. Pool area ambience and drink and bite options available were excellent. Plenty of seating and lounging areas throughout the property. Amazing hospitality from all the staff

O staff estava sempre nos recebendo com um sorriso e super solícito Como foi reaberto há 3 meses, estava totalmente novinho. Amamos!

Great service. Extremely comfortable and delicious.

Awesome staff, everyone had the attitude of they are there for us. Location, location, location, on a beautiful not crowded beach.

Convenient location, friendly staff, new hotel with decor reflective of a new boutique type hotel, pool area is amazing with great access to South Beach.

Excellent food options, very comfortable bed

Absolutely incredible stay! Beautiful hotel with amazing and accommodating staff. The pool and beach areas are both gorgeous. The food is also amazing. They also offer free transport within 3 miles between 11 am and 7 pm. I would definitely stay here again!

We had a great experience.

Everything was amazing , service , staff, room, amenities and food !

The rooms are charming all new features. The service is world class from room service, to front desk, to the pool / beach staff. All around incredible. Look out for the following individuals while you're there as they will see you have a great time: Bellhop / Bags: Adrian Pool: Issa Front Desk: Jonathan Dining / Room Service: Maria Beach: Andrew This is just to name a few, but ALL of the staff were incredibly friendly and accommodating. We can't wait to visit Miami soon, only at the Shelborne.

Excelente opción ! El hotel está prácticamente renovado, personal es muy atento y las instalaciones son de primera.

Todo

Todo estuvo excelente, aparte los beneficios de ser teber acceso VIP con expedia nos trajo luchas ventajas

Stayed at the new Shelbourne Hotel in Miami Beach and honestly everything was great. The front desk staff was super friendly and helpful, which set the tone right away. The pool was calm and peaceful—such a nice vibe. Everything felt fresh and clean. Definitely would come back.

Dislikes: No hot water in the shower. Lobby smelled amazing but wasn’t consistent throughout the building.

Wonderful hotel. Beautiful design and very attentive staff.

Everything was amazing- The accommodations, the property decor, the staff like Adrian and Chef Luis were very personable and welcoming. Our room was upgraded from partial ocean view to full as we were celebrating our 23rd wedding anniversary, so that was a nice touch. We would definitely book again.

The new Shelborne has been remodeled wonderfully! The design, art direction, attention to detail, and service go toe to to with Miami Beach’s top hotels. Highly recommend this stay!