Kenmore Village Hotel, South Beach

GOOS CUSTOMER SERVICES, VERY CLEAN ...I LOVE THE PLACE

The room was clean. We stayed on the second floor and the elevator was broken so we had to carry our suitcases up the stairs ourselves. (Mom with 3 young kids) so that was interesting. They did upgrade us to a bigger room which was nice.

Good

Exceptional

We booked for 2 people and had to call twice for a second washcloth. I was surprised that we didn’t have access to a microwave. However, the guy at the front desk was nice enough to take our food and used the housekeepers microwave to warm it. We had a fridge that was packed with drinks and water that belonged to the hotel so there was little to no room for the stuff we wanted to buy to keep refrigerated.

The stay was ok, nothing special. The room itself was clean and the bed very comfortable. The hall had lots of stains and smelled bad. You could tell they tried to cover it up by over using air fresher (which was very overpowering). Lots of little flies; especially in the shower. The bathroom was tiny. The guy at check in was very nice and helpful. There was a lady working another day and we tried to ask her about the rooftop terrace and she couldn’t be bothered to interrupt her personal call and mumbled they didn’t have one. The cleaning ladies were super nice and helpful. The cabanas at the pool were kinda gross with mold and mildew on the bottoms.

The hotel was really nice and clean. The pool was amazing, hotel room always clean and the location is amazing. Super close to the beach and to ocean drive! Would go back a million times. Staff is also super friendly and kind. The only thing I would add on is a bit more variety to the included breakfast options, none of them included something related to meat. That’s all!.

No hay servicio de parqueo

Passable

The only thing we liked about the hotel was its location. First of all, the hotel had a very serious staff shortage. The pool was closed and the elevator was broken. Even though we told them we had luggage and the elevator was broken, they didn't change our room. Every morning we had to go to the main lobby to buy tickets for breakfast. The cleaning lady who came to our room every morning only made the bed. For four days, she didn't change the sheets, the glasses, the water, or the coffee. Most importantly, despite staying in many different hotels in 30-40 countries, we have never seen such a poorly serviced hotel. We book our hotels solely through Booking.com, trusting in their services, and this was our first and most serious disappointment. This kind of hotel has made us question our trust in Booking.com.

The amenities, privacy, breakfast Everything was great

Great location along with the fact that it was super cozy and cute.

Location is good Incompetent reception staff. Promised to refund our resort fees due to closure of pool and building works. They failed to inform us prior to this and promised to sort this at check-in. They did not. The receptionist just palms you off. They were laughing and using their phones constantly.

The room is very very basic. It is dated and shows its age. We were there end of May and the pool was shut down ( for repairs??) In addition to the fees paid when booking you will be charged an additional ‘service’ fee on check in-approx 100$ extra for the 2 nights we stayed!! Location is 2 blocks from the beach but would not stay there again.

Superb

Very good

The location Too small room, small bathroom you can barely move.

Location / pool area Horrible customer service. Elevator was down with no notice No AC Jacket stolen from room

Would’ve been a good review...

The staff on the property and at the restaurant were very friendly and helpful. The staff is the saving grace of this place. Rooms look better online; not very well kept. Okay for a night or two.

Good location, clean and nice and spacious bedroom. However, the elevator wasn't working and the swimming pool wasn't open.

Good location My flight arrived late at night and they cancelled my reservation because I didn’t check in at 4pm o’clock, claiming no show and lost money due to non refundable pre payment policy. After arguing with the staff to fix the issue and reactivate the reservation, they assigned us a room in the 4th floor but the elevator were not working which is very inconvenient to carry 5 bags and my elder parents which cannot climb stairs. They accommodated my parents in another building in a ‘1st floor’ accessible only by stairs again elevator there was not working either. The stairs at my building stink very bad like weed and there was multiple bags with trash on the hallway at all times. The biggest deception was that we picked this hotel for the pool and that was also out of service. None of this situations with the broken elevators, rooms accessible only by stairs and pool out of service were disclosed prior to our arrival, if we had known beforehand we definitely wouldn’t stay there.

Exceptional

Good

Location Pool closed, not mentioned when booking.. awful smell in bathrooms and hallway carpets dirty. Reception staff not friendly

Great location. Elevator didn’t work, Swimming pool wasn’t open the entire week I stayed, breakfast staff didn’t know how to run breakfast hour. Poor experience altogether and won’t be returning.

Exceptional

Absolutely horrible. Pool was closed down our entire stay which ruins half a vacation spending time in the room when you could be at the pool. Elevator doesn’t work. Employees couldn’t even point us to the cafe. DONT STAY HERE.

The staff service was excellent, and the cleanliness of both the room and the common areas was excellent; however, the elevator was not working, and neither was the pool.

Upon arrival, the front desk experience was disappointing. The staff member appeared occupied on her phone and did not acknowledge us until we had been standing at the desk for some time. During a previous stay, the security deposit was $50; however, this time I was informed that the deposit had increased to $150. I could not find any information regarding this change on the website, in my booking confirmation, or in any pre-arrival communication. When I politely asked for clarification, I did not receive a clear explanation. Regardless of personal feelings, guests should be able to ask reasonable questions and receive professional and informative responses. Additionally, the pool was empty during our stay, and there was no prior notice of this on the website or during the booking process. Had this information been provided beforehand, it would have helped set appropriate expectations. To make matters worse, an additional charge of $11 appeared after checkout, despite the fact that we did not use or consume any items from the room. Unfortunately, the lack of transparency, communication, and customer service throughout this experience left a negative impression. Based on this stay, I do not plan to return in the future.

The location

Great stay minus the elevator was out of order

Excellent position in Miami Beach, 5min walking by the beach and the main streets (i.e Ocean Drive, Licoln Rd, Espanola Way). The Staff was friendly and making sure everything was good. The room was cleaned daily with great effort from the Housekeeping. Awesome and spacious outdoor gardens where you can chill on the sofas, chairs, take the sun and enjoy the pool. I'd definetly recommend it for your stay to enjoy Miami Beach & the nightlife. The only bad points I'll point out will be the AC in the room which was kind of noisy while sleeping at night & the service at the restaurant for the breakfast that was slow, also had to look for the waiters a couple times before getting their attention.

Staff was great but the elevator was not working we had to walk up 3 levels. Door code was not working. Music at pool was not working seems to have a lot of maintenance issues

Odalar hergün temizlenmedi havlu ve su bırakılmadı bir kaç günde bir yapıldı

Great hotel! It’s a perfect place to stay at Miami Beach ! Great service , front desk and all the employees specially Elio and Iván 🙌 thank you! We felt at home

Respectful staff Love this place

The only thing is there no park

Great location but is in desperate need of a renovation! Can’t say enough about the location!!! Room look like they were remodeled about 10 years ago using the lowest of low bids. Workmanship was very poor, which translates over time.

Elevator broken had to walk up 3 stories, door handle broken, front desk staff not responding well to questions.

Fantastic location, comfortable bed, extremely clean. The only complaint is the bathroom is EXTREMELY small and cramped, which makes everything you do in there a little awkward. No shelf in the shower, either, so you end up storing all your shower stuff on the floor. Also, no good places to hang wet clothes or towels, which isn’t ideal in a city that’s all about getting in the ocean and pools.

Lift was broken in our hotel - room on the third floor - floor in the room was FILTHY - great breakfast and nice pool area. Very friendly staff.

Also breakfast you chose 1 plate out of a menu, it’s not like a « buffet » style. We had the best time though it was a great hotel and especially the staff is AMAZING :)

Overall, my stay here was not bad. It was very convenient, very close to the beach. Great bar, and great staff!!! The pool definitely needed a little more cleaning. Also the rooms were not the best. Our sofa bed was a dirty and we did see a roach in our room. But overall, it was a pretty good stay. Would rate overall a 7/10 if you’re looking for somewhere to just stay for the weekend and not be at the hotel for majority of your time.

Pool was nice, but the hotel room was pretty small and kind of dated.

Une très belle place. Beau décor. Nous avons aimé la piscine, le restaurant et les cocktails. Tout le personnel était gentil. Lohéma en particulier nous a fait rire et elle a été très gentille avec nous....elle a bien répondu à nos questions.

I had a bad experience at the Kenmore Hotel and do not recommend. It all started with check-in where they did not accept apple pay for payment. Second, the reservation was changed to another name and they did not see that change in the system trying to convince that the change was not made but I screenshot the proof of the change made through Expedia. Lastly, I did not get my deposit back even though I was informed it would take 3-5 days. I do not recommend this place and will continue to speak of my bad experience at this hotel to ensure that others hear about this dreadful experience.

The hotel was nice and clean ! The problem was with Expedia I cancelled my 2 room reservation on Wednesdya night and just wanted the 2 rooms for Thursday night only ! What expedia did was cancel only 1 of the rooms for Wednesday and when we did not show the Hotel cancelled the whole reservation ? Luckily the Hotel had openings so we booked the rooms back what we wnated to do was stay tehre 2 rooms for Thursday ! This is my 3rd time dealing with Expedia on changes and they screw it up every time ?

I absolutely loved the staff and the cleanliness

Great staff. Great location.

Overall good stay

The property has a party vibe. Constant electronic music in public areas. If you are tired or overstimulated, this is not the hotel for you.

Super convenient location. The elevator was down. But the hotel compensated by waiving the property fee.

Good ambience

Overall 3.95~4/5 👍👍

A

This has been my favourite place to stay in South Beach. It’s very near Ocean Drive and all the cool art deco hotels. The properties really well maintained the restaurants nice and the pool is excellent. Staff were really friendly and accommodate.

South Beach. Will definitely stay here again.

Clean rooms. Not enough breakfast option at property but surrounded by other options

The room was amazing cleaned and well kept. Front desk staff were very welcoming and a nice touch with the check-in drink. Will definitely stay again.

Melhorar as opções de café da manhã incluso e o atendimento ao buscar o carro

Good location

Amazing

This was a fantastic stay in the heart of Miami Beach ... we would totally come back. Conveniently located to just about everything. The only small drawback was that the elevator was out in the building that we stayed in, so we got the European experience. The front desk could use a bit of extra support at times as well, but otherwise it was great!

The pool, bar, outside sitting area, the staff and location are amazing but the room itself was not so much. It was a pretty big room but it was SO hot, it has a water cooler and we had it the coldest it could get and it was almost impossible to sleep because it was that hot at night, there’s no ventilation in the room so that doesn’t help, the water in the shower barely comes out, there is no phone in the room, no WiFi password. If we needed anything we had to go to the lobby to ask which is fine but it’s not when it’s late at night. Also the room above us you can hear everything but that might have just been the guests, felt like they never slept so on top of it being so hot the noise didn’t help.

The breakfast provided was fabulous. I loved the area, South Beach.

Clean room

Very comfortable place

Great location, elevator didn’t work

Had issues with my room’s door being broken the whole stay. No real follow up was done on behalf of the hotel to solve the problem. There was also construction being done on the main entrance when I checked out.

Beautiful property in town. Lots of places to walk to around it. Enjoyed our stay.

The property was ok. Not the greatest.The Sofa bed in our room was broken. The water pressure in the bathroom was very low.

Property was great and close to

The property is clean, and in a great location!

clean room

Yes

Other than that staff was great they were able to give us great locations to restaurants and we’re flexible with whatever we have questions on.

Outdated rooms

It was very frustrating, but at least we got an okay room at the end. The building has a small pool which we never used. You can ask for towels at the reception if you plan to go to the beach or pool. Location is good. It’s right across from Miami Beach Police and two blocks from Ocean Drive.

Clean room

We had an excellent stay at Kenmore Village but the only problem we encountered was the reservation mixed up. We intended to for three days that is Thursday till Sunday check out. Instead, we had our reservation only for two days ( Check - in on Friday and check-out on Sunday.

Beautiful property! The elevators weren’t working so that was :( but the staff brought our luggage up so they were very accommodating!

It took the receptionist literally 40 minutes to check us in. Incredibly slow and unfocused.When I asked questions,it appeared that she didn't know what she was doing or explaining to us why the process was to taking so long. Other than that, everything else was ok.

Room was very clean and comfortable. Staff very friendly and helpful.

Even though the elevator was busted, my stay was perfect!

The property is a great vibe. Breakfast was great, and the king room with patio terrace is amazing!

It is a well kept beach hotel- the rooms are not fancy, but good enough. The pool is not large, but sufficient for a good time by the pool. The hotel location is excellent and you are literally two blocks from Ocean Drive and the main attractions of Miami and the beach. Despite being on the first floor, we felt safe since the Miami Dade Police Station is in front of the hotel. Overall, excellent value for the location. We will return.

Great hotel. Staff very professional and friendly

The hotel was overall good but it was not clear that it’s currently under renovation and a lot of the amenities listed on the website were unavailable. They also did not have working elevators.

great!

The location relative to the beach and restaurants on Ocean Dr and Lincoln Rd was great, as was the property's layout with pool and four buildings. The room was clean and spacious and beds and bathroom were fine. It would have been nice to have a sofa and dresser but we didn't really need them for a 1-night stay.

Also do not like they used door codes for the rooms. I'd rather have a standard room key card instead of trying to remember a 6 digit code (or having to look it up when memory fails).

Outdoor pool was very relaxing. The onsite restaurant did not have a lot of options. Rooms are a nice size.

Did not live up to expectations...do not recommend staying at this property. No working elevator, continental breakfast and rooms showed water damage in bathroom.

They switch off the elevators, so guests have to climb the stairs. After long outings climbing stairs were really tiresome and didn’t suit me in my holiday leisure. Their cost cutting policy is at to that extent that they don’t supply drinking water in the room.

.

walls are paper thin, you hear eveything, good localtion but average hotel

No parking, and when u ask ppl who work at desk to show where is parking they may get mad

All around solid no issues

Staff wasn't that attentive, had to ask to be checked in, attitude seemed as though they were doing you a favor. Carpet was in need of being cleaned or replaced. Elevator was out of service, which was not ideal since my room was on the 4th floor. It is in a good location and the room was okay, those are the only positives I can give.

If you’re looking for a peaceful stay in the heart of Miami, the Kenmore Hotel is a great choice. Despite being close to all the action, it felt quiet and comfortable. The room was very clean and well-equipped. I especially appreciated how attentive and kind the staff were. 5 stars all the way!

This was my first time in Miami, and the Kenmore Hotel made the experience even better. The staff was very helpful with recommendations and directions. The hotel is well-maintained and has a welcoming atmosphere. Everything was within walking distance. Couldn’t have picked a better place!

Stayed here with friends and we had an amazing time! The hotel is in a great spot, close to restaurants, bars, and the beach. The vibe is fun but still relaxed. Rooms were clean and nicely designed. Perfect place for a Miami trip with friends!

I absolutely loved my stay at the Kenmore Hotel. It has a charming boutique feel and a very relaxing atmosphere. The room was spotless, and the bed was super comfortable. The location made it easy to explore Miami without needing a car. I would definitely stay here again!

We had a fantastic stay at the Kenmore Hotel in Miami! The location is perfect, just steps away from the beach and close to everything in South Beach. The room was clean, cozy, and beautifully decorated. The staff was incredibly friendly and made us feel right at home. Highly recommend for a romantic getaway!

The receptionist at the front desk at check-in was very unpleasant and

The staff, the areas all great. The check in was awful. We did not get our room until like around 7 at night. They were nice enough to hold our luggage so we can still explore the areas. The bed was okay, but the pull out couch was terrible. Overall the staff were very nice.

The room was a bit sparse but very clean. The check-in was 4 PM which I find to be a bit late. The property is in a convenient location and seems well maintained however it would’ve been nice if the coffee bar had been open as we were awaiting quite a long time in the lobby to get into our room

This is a wonderful spot in South Beach, offering spacious, clean, and comfortable rooms where you can truly relax. It's conveniently located just two blocks from the beach, three blocks from the charming Espanola Way, and five blocks from Lincoln Road. The pool area is a lovely space where you can unwind and enjoy your stay.

2nd floor hall always smelled like garbage

Thank you kenmore for making our vocation so memorable.

Wow, we truly loved our stay at the Kenmore! Everything was fantastic—it's hard to know where to start. The staff, the pool, the patio, the perfect location, and even the spacious room—especially considering it's in South Beach, Miami, housed in a beautiful Art Deco building. We really enjoyed our time here and are already looking forward to coming back. It was such an incredible experience, and honestly, we're a bit sad to leave.

Great location and value for South Beach Miami. Checked in at 10am, but needed to wait until 4:45pm for room. Also, elevator was broken, so taking luggage up to the 4th floor was frustrating.

A

Clean room, pool and restaurant available. Traveled solo and it was perfect! 5 minute walk to the beach and perfect location to explore with ease

We loved our stay here, the location is super, walk distance from the Art Deco part of South beach, close to Versace maison, and walking around feels safe. The property is stylish and comfortable. There was noise issue the first room we had been assigned. After speaking with staff from front desk we were relocated to a quieter building right away. We had breakfast at the hotel restaurant every morning. Simple menu but well presented dishes, very pleasant, but could be a bit light. All staff are nice and friendly. Would recommend definately.

That said, the staff was very polite and genuinely helpful throughout our stay. The highlight of the hotel is undoubtedly the pool area and beautifully landscaped grounds. They feel like a true Caribbean island escape lush, relaxing, and exceptionally well done.

Hotel was exceptional !!

I’m glad I didn’t listen to the bad reviews Everything was perfect. THE ELEVATOR DONT WORK!!!!!! But Overall Clean Room Nice Staff Great Location & Service I would definitely stay here Again.

Very pleasant property split up into three buildings right downtown Miami a mere 5 minutes from Ocean Drive and really secure because it is right next to the "pretty" Miami Beach Police Dept w a parking garage right next to that .Other than the a bit "hard' beds all was pleasant before getting to our Cruise

Great room and location

Staff was accommodating

Loud, think walls and smelt like bleach!

While the location and room were good, The listing details touts a coffee shop, a bar and an elevator. The facility was dead as was the elevator when we arrived. No alcohol served onsite despite the “Hotel Happenings” sign at the front desk talking about a complimentary happy hour. We were on the 4th floor with no elevator with a 78 year old man. Additionally there was no access to the rooftop terrace as stated and highlighted on the listing. Overall, a “resort fee” is ridiculous when there are no resort-like amenities beyond a pool (that most hotels offer for free). If you are going through management changes, I would consider updating your listing to reflect the status of your property.

Malfunctioned elevator and we were given a room in 3rd floor.

Great location. No frills stay. Small rooms but all you need. Staff great. Pool needs more chairs but it’s great. Would highly recommend for the price.

Elevator was broken so they comped the hotel amenities fee, downstairs coffee/bar was closed, wasn’t able to get pool towels. Overall a nice place, surprisingly quiet, next to the police station, great location.

Unfriendly front desk

Room was clean and spacious. Loved the outdoor area, especially the pool. Was around many stores and a quick walk to the beach.

Rooms are clean, staff is helpful and friendly. Cushions on the cabana’s were dirty and didn’t look like have been cleaned. And the elevators were out of service.

Stayed at Kenmore Hotel with my family and we had a great experience. The room was clean and comfortable, and the location made it really easy for us to get around and enjoy Miami Beach. The staff was friendly and always willing to help, which made the stay even better. Would definitely come back with my family!

Excellent location and great atmosphere. It was easy to get to the beach and nearby restaurants. The hotel made the whole trip even better.

Really enjoyed my stay! The room was spotless, the bed was super comfortable, and everything felt well taken care of. Perfect for a Miami trip.

Had a great experience here. The staff was friendly and welcoming, and everything from check-in to check-out was smooth. Loved the overall vibe of the place.

Amazing stay at Kenmore Hotel! The room was very comfortable and clean, and the location made everything super easy to explore. Would definitely come back.

Terrible

Fab

Elevator broken. The poolside cabanas were covered in stains and looked very undesirable to lay in. The chairs were nice and the pool was nice. My bed on one side was completely caved in. The “cafe” never had anyone working it. There was a guest in front of us in line that sounded like she had very real complaints that the staff basically dismissed. I guess it worked for one night but would not recommend using this for your vacation. The staff sometimes seemed friendly and other times seemed annoyed to be talking to you

The location was perfect. The hotel is taking shape and they are still ironing out the bugs. The cleaning staff were very late to make up the room daily. There was no way to ask them not to clean. They always forgot something, either to replenish the towels or the coffee. every day we had to go to the elevator was out and there was no one to help cary front desk. The worst thing was that the elevators do not work and no one to help carry our luggage.

It was amazing ,staff was great and responsive …please just fix the elevator that was the only problem,everything else was amazing!! Will surely go back there !!!

Nice location, great cafe and pastry place across the street. The room itself was very spacious and clean. Comfortable bed and huge shower and sink area.

Staff were very friendly and helping! Would definitely book here again!

After reading so may negatives reviews, I was apprehensive. The hotel turned out being great for the price. Location is awesome, the pool was great and the staff was suuuuper nice. Bonus point for shower pressure! The bed was also quite comfortable. I’d stay here again for sure

Staff and exterior great. Interior halls need work but the room was good

We arrived a little early and dropped of our cases our room was very nice if a little dated as is the hotel.We were on tge 4th floor and the lift has been was out of order and has been for years according to the staff. It was difficult walking uo 4 flights every time. Our room was cleaned the next day but the bathroom bin was not emptied the maid did not leave us any fresh towels and tge bathroom was not cleaned neither was tge balcony as there was a old bittle on it from befire we arrived and it was still there 3 days later when we left.The balcony door would not lock so we felt a bit exposed as other rooms could just walk onto our balcony from theirs and then enter our room Thankfully nothing like this happened.The hotel staff are nice and its in a great location just needs updating and improving the facilities.

Tiny bathroom with no vent. Not enough staff at front desk. Nightstands way too small.

Rooms were cleaned each day with new towels and beds made. The staff was extremely polite and were able to get us into our room right when it was ready, which ended up being 6 hours early. The pool was an amazing amenity. Breakfast was not included, and the bar was only serving remade drinks at the time of our stay. There was no ice machine on the property. Overall the location was amazing, very close to everything you could want. I would absolutely recommend this place to anyone

Bar never seemed to be open while we were there. Elevator in one of the buildings was not working. Gentlemen in the restaurant was very kind and helpful. Overall, a great place for the price and we will stay there again.

Perfect location. Close to all and across the street from police precinct. Super safe

Great location walking distance to the beach

I stayed here for a long weekend and had an amazing experience. The hotel has a charming, classic Miami vibe. Everything was clean and well maintained, and the staff was always available if we needed anything. Highly recommended!

This hotel exceeded my expectations. The room was spotless and nicely decorated, with a very comfortable bed. The beach is literally around the corner, which made mornings so relaxing. Great value for the location!

Perfect boutique hotel for a Miami getaway! The atmosphere was cozy and welcoming, and I loved how close it was to restaurants, shops, and nightlife. The check-in process was smooth and the team made me feel right at home. Five stars!

I had a wonderful stay at the Kenmore Hotel! The location is unbeatable — just steps from the beach and right in the heart of South Beach. The room was clean, comfortable, and had everything I needed. The staff was incredibly kind and helpful. I would definitely stay here again!

Our room had a bad odor and an ant infestation, and the front desk refused to move us. There was no phone in the room to call for help, and the provided number didn’t work properly. Bedding caused back pain, adding to the discomfort. The experience was stressful, uncomfortable, and poorly handled. Do not stay here—especially if you are pregnant or expect basic hospitality.

The elevator was not working and I recently had knee replacement. Had to do the stairs. Room has no phone to call front desk. Left message and it was not returned. Shower had no where to put wash cloth except the floor. The TV DIDNT WORK. It was a awful stay!

L'endroit était parfait pour passer les journées à la plage et passer les soirées sur Ocean Drive.

Staff was wonderful. The rooms are clean. Davis is new and updated Kenmore building is a little bit older. Rooms are loud in Kenmore. The cleaning people are great but you can hear them in the hallways while your watching tv or relaxing, doors and stairs etc.

I asked for a spare blanket since we have a baby and he made it seem like a big request but ultimately sent one up. I tipped of course. The lobby and especially the hallways had an incredibly strong cleaning odor. So much so my wife and I joked we had to hold our breath as we walked all the way to our room. Elevators were broke. They didn't clean our room the next day. We finally got home from the beach and were looking forward to fresh towels at least. I had to go find a maid in the hallway and she asked if I wanted a cleaning. I said I did, but it's 5pm and we have to put our baby to sleep. They laughed and handed me towels. I asked the barista for a cafecito, a staple Miami Cuban espresso and despite speaking fluent Spanish she acted like she never heard of it. Tiny thing, but we are on vacation and why have a cafe in your lobby and not serve the most basic espresso drink. Bed was comfy and water pressure nice. Outdoor area was nice as well. The bell hops were friendly and gave us a good recommendation to eat.

The elevator was not working…but we liked the place in general. Great location and comfortable bed. They did run out of beach towels but we were able to use bath towels for the beach

Great room, and great place! The cafe has some really good pastries, and the outdoors areas were awesome!

The resort fee felt excessive considering they didnt have the towels that were listed as a part of the fee and overall the hotel isnt a resort. Its was average hotel lodgings with nothing special about to justify the fee and absent the fact that it was an acceptable place to lay my head, it wasnt the kind of hotel you spend more time at than you need to. For the price, i would not stay here again

Goof

It’s wrong to be that way to another human. Til this day I wish I would have payed for her coffee and two croissants

Very clean, convenient location

amazing stay, loved proximity to everything.

Lovely big room with comfortable big bed. Lots of outside seating. Pool area was small but nice and we always got a daybed because it wasn't busy. Great location for all the restaurants and bars in South Beach. Very short walk to the beach itself. Only downside for me was the rooms use a punchpad code system through multiple doors so it took ages to get from outside to the room. It did feel safe however.

The room was decent enough for a one night stay ahead of our cruise. I wouldn't stay there for longer. The cleanliness and service from staff did not meet my expectations.

Great staff

My main concern is that I asked to NOT have anyone enter the room while I wasn’t there and they definitely did - there was no trash to dispose of, so their intrusion was not welcomed or needed - they made the bed without changing my sheets so what was the point? Also, the hotel was out of pool/beach towels every single day. I don’t understand this. They are two blocks from the beach AND have a pool. They know how many guest rooms they have. How difficult is it to either have enough towels or run a few loads of laundry during the day?

This was a really good hotel. I really liked it.

Not the best. Wouldn’t recommend and no parking available.

Clean room and great room service. A nice bottle of wine waiting for us! The bedside table was in rough shape however. Other than that great stay

Not ADA friendly but nice place

They put me up on third floor of a building with a broken elevator. Dragging bags up and down every time you leave your room was a pleasure for sure. why put people up there just to make them ask to be relocated later? Or why not just let us know if you're full and apologize in advance for it. Poorly handled.

As a first-time visitor to Miami, I couldn’t have chosen a better place to stay. The Kenmore Hotel is close to everything but still feels quiet and comfortable at night. The rooms are stylish and very clean. The team went above and beyond to make sure I had a great experience. Highly recommend for anyone visiting South Beach!

Stayed here with a friend for a long weekend and it exceeded our expectations. The hotel has such a cool vibe and the location makes it easy to walk everywhere. Our room was clean, spacious, and nicely decorated. The staff was always smiling and ready to help. Five stars for comfort, service, and location!

My partner and I had a wonderful experience at The Kenmore. The atmosphere is relaxed yet vibrant, and the beach access is unbeatable. The room was modern, fresh, and extremely comfortable. We especially appreciated how friendly and helpful the staff was throughout our stay. A perfect romantic escape in Miami Beach!

This was the perfect spot for my solo Miami getaway. The hotel feels intimate and peaceful while still being in the heart of all the action. Everything was clean, well maintained, and beautifully designed. The team made check-in easy and gave great local recommendations. I felt safe, relaxed, and completely at home.

I absolutely loved my stay at The Kenmore Hotel! It has that perfect South Beach boutique charm with stylish décor and a cozy atmosphere. The location is fantastic — just steps from the beach and close to great restaurants. The staff was warm, welcoming, and incredibly attentive. My room was spotless and very comfortable. I’ll definitely stay here again!

the room had a humid like smell & ran out of towels but it was overall a great stay. Less than an 8 min walk to the beach

The staff was extremely friendly and helpful however the hotel itself was not the cleanest

Etc it makes no since even motel 6 has a phone and what would u do in case of emergency?!! Has to be a liability issue on the hotel if something were to happen and there was a delay on response time because there is no phone and no elevator and you have to run down to the front desk?!! Makes no sense. Them they say it’s always someone there?!! That doesn’t help me no one wants to walk up and down stairs for simple stuff this place is a joke

Truck stop motel disguised as a boutique hotel. Carpets in the hallways and stairwell are stained and filthy. Rooms are small without enough space for even a single toiletry bag in the bathroom. Slow and inflexible check in. Be prepared to wait 30+ mins as they force everyone to check in after 4pm. No insulation in the walls with constant noise. No mini fridge. Not even a soap dish in the shower. These are things even a $70 motel would offer, but Kenmore Village has none of them and I paid $270/night. I tried to change rooms twice and was denied without any concessions. Avoid this hotel if possible.

Paid way too much for a room, the elevator was broken, and me and my 87 year old mother were put in rooms on the 4th floor. They were also out of hand soap, we had to use body wash for hand soap.

It was great

Nice staff, they allowed us to check in early, that was a lifesaver. The pool is pretty. Parking is a block away at the police station, $45 a night (that is average). Breakfast is 3 blocks away - we will skip it next time and find breakfast on our own. Overall, loved the location and the stay was good.

The room was generally ok as far a size and amenities. However, the room was very noisy (loud vehicles and loud people) all through the night due to the proximity to the street. The bed was terrible. The mattress had simple panels below it, which would lift up and drop down making loud bangs every time one would move on the bed. I am sure the person in the floor below hated it. The lack of parking was a problem. The paid parking lots are only good for 8 hours and the nearest 24hr parking garage was full. I had to get up at 2:00am and move my car to a parking garage further away. On the Expedia ad it said valet parking was available. In reality, it was not except for a lucky few.

Courteous staff...room was ok

Broken elevator had to carry bags up 4 floors! Terrace in disrepair, all ice machines broken, dirty cabanas and freezing pool! Go somewhere else!

Absolutely disgraceful. Avoid this place at all costs. Legal action pending.

Great location, quiet but close to beach and food, 10 min walk to Lincoln. -Resort fees when getting there. No valet like listed but garage parking close by $20-$25 a day

Courteous. Good pool area. Rooms fairly basic but ok. No ice available. Had to ask for coffee pods during longer stay.

Kenmore Village is a beautiful place, and the staff were great. However, I gave it a 2-star rating because we stayed in the Bel Air building on the lower ground floor, and we could hear every footstep from the people above us on the second floor. It was really loud. We asked the front desk if we could be moved, but they never got back to us. I even talked to the people on the second floor, and it turned out there were four kids, which is why it was so noisy.

Requested early check in but room wasn’t ready until after 4, the actual check in time.

exactly what we were looking for. If you want to be in the heart of the action but still have a comfortable place to relax, this is it. We had a fantastic experience!

Perfect choice for our vacation! The hotel has character and charm, and we loved how close it is to everything. The beds were comfortable and housekeeping did a great job.

Such a cozy and stylish place! The atmosphere feels very South Beach but still relaxed. Check-in was smooth and the staff was friendly and helpful with local recommendations.

The rooms were clean and comfortable, and everything we needed was within walking distance. Perfect for a quick Miami getaway.

Loved my stay at The Kenmore! The location is perfect — just steps from the beach and close to great restaurants. The hotel has a charming boutique feel and the staff made us feel very welcome. Would definitely stay agai

Location, staff. Didnt like the limited food choices.

Rooms was just okay nothing to talk about. The housekeepers didn’t clean daily but they do change your towels and may sometimes make the bed but that’s it no sweep or mop floors remain dirty. I was cool with the service until I saw cockroaches start popping up everyday after that changes everything for my wife she was so unstable after that and wanted to leave.

The staff was very warm and inviting the room was very spacious and clean

It's a great place. No bottled water in the room like other hotels. Also, the check-in is at 4 pm. Even if rooms are available, they make you wait. Kind of rude! I arrived at 2:45, but they ultimately let me into the room early; it was a struggle, and I listened to stories about no clean rooms available. The elevator remained broken. The "breakfast included" oven remained broken. How is that possible?? Location is awesome. People are wonderful. The pool water is freezing. Why not heat the pool????

Room was clean, staff and cleaners were nice. Took one star off because we could hear pretty much everything in the room next to us.

Staff seemed nice but the elevator was broken, we had to carry our bags up and down. There was a gentleman who carried it up when we checked in but it took forever since he was the only one working. Also there was no valet parking we had to park in public parking a block away. Rooms were clean. Good location.

Great, large room, comfy bed, lovely courtyard!

Got upgraded to a smaller room because the original room we had, the tv wasn’t working and the water from the sink wasn’t going down the drain.

Hreat hotel

Clean modern rooms, friendly staff and location was great. Close to shops, restaurants and bars

The room was spotless, location and services were perfect for a quick getaway.

Sent us to wrong building with a broken elevator so we got to carry our luggage up 2 floors for nothing. Other than that the room (when we eventually found it) was satisfactory and the grounds were nice. Good location.

The hotel had signs advertising ice machines and filtered water stations, but none of these were actually available during our stay. The room itself was okay, but the AC unit was very old and extremely loud, which made it hard to relax and sleep comfortably. Overall, it felt like the staff put in the bare minimum effort, and the hotel could benefit from better communication, updated amenities, and improved service.

Close to the beach. Great area.

The location was perfect-within walking distance to Lincoln Mall and lots of great restaurant choices.

L’accueil était très ordinaire, sans chaleur ni professionnalisme. Le personnel ne semble pas du tout soucieux des clients, aucune volonté d’aider ou de trouver une solution, attitude indifférente. Globalement, l’expérience ne correspond pas du tout à ce qui est annoncé. Je ne recommande pas cet hôtel.

Yes

Clean rooms, great service, and a fantastic location. It’s close to everything but still feels peaceful and private. Perfect spot for couples or a relaxing vacation.

The atmosphere was calm and welcoming, and the room was super comfortable. Being so close to the beach made our trip even better. Kenmore is a great choice for a Miami getaway.

The rooms were modern, spotless, and cozy. It felt like a hidden gem in the middle of Miami Beach. Great location and a very relaxing experience overall.

Kenmore Hotel was exactly what we were looking for in Miami. Quiet, charming, and very well maintained. The staff was friendly and helpful, and everything was within walking distance. Would definitely stay here again.

Wonderful stay at Kenmore Hotel! The hotel has a stylish boutique feel and a relaxed atmosphere. Our room was clean, comfortable, and beautifully designed. The location is perfect—close to the beach and great dining spots.

However, the rooms need serious improvements. They are very humid and it feels quite claustrophobic inside. I could not sleep well at all. In addition, the coffee provided is very weak...I did not enjoy it at all.

We had to request clean towels, they replaced on3e owel for 2 of us.

Room was very clean and the hotel was close to the beach and other activities.

I have never left a review for a hotel before, but I could not let someone stay here. My co-worker saw a cockroach in her room and my other colleagues had dirty socks on their floor when they checked in. All 9 of the rooms we booked were filthy and smelled like chemicals + mold. The hallways were very scary/dirty. The photos on their website do not look anything like any of the 9 rooms we booked (same goes for the pool, lobby, + "bar"). We tried to speak to a manager many times and they always had an excuse as to why we couldn't talk to them. They also don't answer phone calls or emails. We left immediately and booked a different hotel because I could not, in good conscious, let my colleagues stay there. We never received any sort of refund even though we booked 9 rooms for 4 nights and were only there for less than an hour.

The rooms were dirty, there were 0 amenities and the staff didn’t reply to any of my complaints or concerns. The images online look like a cute boutique hotel but in person it looks like a rundown motel.

The room was very disappointing, it only had a bed. No seat, sofa or chairs to sit on. No edge/ledge to put your soap/toiletries on in the shower, so things have to go along the sink, when in the shower, which is very small. The elevator was broken so we had to haul large luggage up two flights of stairs, which were very steep. Location is great, 2 blocks away from South Beach, walking distance to local pharmacies, and restaurants.

we stayed 2nights in this hotel. and we didn’t get a cleaning service and didn’t get a new towels at least. pool is closed. so disappointed

The elevator was not working and they put us on the top floor. Was travelling with my elderly mother. It was difficult to navigate the stairs with bags even with help from staff. Our outings were definitely limited. In addition were placed in a room with a patio but the door did not lock. Made us very nervous. Coffee maker in room no cups or mugs or Coffee was available. Just an odd place in general. The room was clean though.

Bedding was dirty. No parking. No bar was not open. Over charging service fees/ hidden fees

Bathroom is extremely small, no place to set toiletries…no place in shower to set shampoo, conditioner, etc….no chest of drawers for keeping clothing, just have to leave them on a shelf in the closet…housekeeping erratic and often did not replace coffee items.

Great location close to everything in walking distance. Beach ..restaurants..shopping next door to police department felt very safe! Friendly staff

Elevator didn’t work, room had a terrible smell and the room wasn’t cleaned even though I made the request. The worst part of it all was the windows do not open. It looks like they drilled screws into the window closure so it wouldn’t move. The staff was nice but I’d rather have a clean room, a window that opens and a working elevator. The location is great.

There are cockroach’s in the bathroom, when I told the front desk they said I could get a refund but I needed to go through Expedia. Expedia could not get through as they don’t respond o emails or answer their phone

Nice clean and spacious rooms. Great resort amenities. The pool area was stunning and very close walk to everything. Supermarket right across the street. Only down side of this resort, they do not offer any early check inns. We had one little issue with our suitcase, elevators were not working so the resort bell boy brought up our suitcase and broke the entire handle off it. The resort did not acknowledge this at all.

There are better choices for similar prices around.

Great place!

Room wasn't ready until 4:30pm. Terrible attitude displayed by Jorge at reception, could use a course on guest service. Property was subpar with the potential it has. Elevator wasn't working and had to make multiple runs to take up luggage (family). Would not recommend.

Staff was friendly, room small , clean, just would've like to room service was upon request.

No signs or advance communication on check-in, bag drop, or parking. It is simply not obvious; had to drive around the block more than once.The floors in both rooms were dangerously slick and dirty.There was no phone in room, made worse by no information book or brochure.

Room clean but didn’t get in earlier

The room with a private roof top balcony was awesome!

please call me at 647-286-9934 Our one night stay was non refundable, or did the hotel already book out this room.

Everything was perfect

good

Staff and location were great. The room was clean but the hallway carpets were not cleaned regularly. Overall, I would stay here again for the price and the location. If your’re looking for fancy amenities etc…like having drinks served to you poolside…stay at a higher end place. If you want a quiet place with a 3 minute walk to Ocean Ave and the beach, I would recommend it. Also, many, many great restaurants in the area.

Easy, relaxed, accommodating front office staff

Location was good! Keep in mind there is no parking here but down the street the is municipal parking for around 20 dollars per day (13th street)

The whole setting was like an oasis with palm trees in the middle of a busy city with great restaurants & ocean drive.

Noisy wooden

Room is very basic, hostel quality.

We did not get any complimentary breakfast. The first room we had was small and had no working elevator. They moved us to a building which had a working elevator BUT the room was half the size. We couldn't move back to the original room because they had us check out of the original room before we could see the new room.

No parking. Place is dirty. Didn’t even have the most basic

We booked properly for three guests, yet the room had insufficient bedding and only two towels. We did not add an extra person. When we asked for a third towel, we were told none were available because they were being washed and the hotel was fully booked. That is unacceptable at this price point. A hotel’s failure to stock enough towels is not the guest’s responsibility. At night, there was only one attendant for all four buildings, with no management on site. The attendant (George) explained he could not deliver bedding because he was the only person working the entire property. That alone disqualifies this hotel from any four-star claim. Additional issues: Coffee maker in room, no cups; told to get cups from the cafeteria Dismissive response to cleanliness concerns: “If you want, we can clean your couch” When asking for solutions, we were told: “The only option I have is downgrade you.” This stay tainted our entire vacation. Given the cost and the complete failure to meet advertised standards, we believe a full reimbursement is the minimum warranted, if not more. We strongly caution others against trusting this hotel’s rating.

La porte extérieur fermé mal , l’aération vraiment pas fameux , l’insonorisation laisse à désirer.

lack of amenities

Proximité de la plage et sécurité

The location and the helpful staff at the front desk

Property is centrally located in South Beach, close to ocean drive

No early check in, no coffee cups to use with coffee machine, rooms were not very sound proof, no phone to call front desk

Room was fine. Hallway carpets were stained. Elevator was out of service. We asked for early check-in explaining that I had just finished chemo. The person at the desk made no special effort, ie did not offer to have housekeeping clean a room of our type right away, just said we will call you when your room has been cleaned. Then no one ever called. We finally went back to the desk after almost 2 hours and the room was ready but no one had called us. Not great customer service.

N/A

It was a disappointing stay 1st problem no onsite parking or Valet service. Had to park 3 blocks away. The room was not very clean and outdated.

It was in a good location and easy access to shoppings, restaurants, and beach

Rooms didn't have microwave - no cups but had a coffee machine, no phone to call reception

Customer service, room service on time and not every other few days.

Rooms could’ve been a bit cleaner but overall wasn’t a bad stay it’s nice and chill, plus it’s located where all restaurants are would definitely come back!!

Nice and friendly service

Inside needs serious reno/upgrade! It’s OLD!!!! Staff was very nice!!!! But I will definitely look for something nicer, newer better for next time!!!!

Elevator not working, too much work going

An excellent five-star hotel with a refined and welcoming ambiance. The room comfort, cleanliness, and attention to detail made my stay extremely pleasant. I would gladly return in the future.

This hotel impressed me with its high standards and calm atmosphere. Everything was well maintained, and the service was both friendly and professional. It’s an excellent choice for anyone seeking comfort and quality.

A memorable and high-quality experience. The hotel offers excellent comfort, modern facilities, and a calm environment. Everything felt well managed and thoughtfully designed.

I chose this hotel for a relaxing getaway and it did not disappoint. The attention to detail, from the room setup to the common areas, was remarkable. A perfect place to unwind and enjoy top-quality service.

I visited Miami with my partner and had a wonderful experience here. The neighborhood felt safe and calm, perfect after busy days in the city. The room was spotless and nicely decorated. Staff was attentive and professional. Thank you for a relaxing stay. I would definitely recommend this place.

Great value, friendly staff, and clean rooms. Everything was well organized and stress-free. Thank you for the hospitality. I recommend it.

This place exceeded my expectations. I traveled with friends and we loved the relaxed atmosphere and cozy common areas. The beds were extremely comfortable and the air conditioning worked perfectly. Staff gave us great tips about Miami. Thank you for such a warm welcome. I would gladly recommend this place to others.

I stayed here with my parents and we all felt very comfortable. The location was convenient, close to the beach and public transportation. The daily cleaning was excellent and the staff was always helpful. Thank you for making our family trip so pleasant. Highly recommended.

Lovely stay in Miami. The room was clean, comfortable, and very quiet at night. I really appreciated the kindness of the staff and how smooth the check-in was. Thank you for the great service. I would definitely recommend staying here.

The room and view were great

Room was spotless

clean room, friendly staff, pool is awesome, excellent location. Would stay again

Good

The location is perfect, outside hotel area is perfect as well, however, rooms and bathrooms extremely small, no daily housekeeping. It is a great option for staying day or two. Staff are welcoming and polite.

The location is good, though. Can walk to most places in South Beach, and this is the only reason we stayed here. But we checked out and moved into a nicer hotel because there is only so many days you can tolerate a shoebox.

It was short of towels No coffee cream No coffee mugs Numerical key pad on door very difficult to open

Solid hotel

However, on the third day, our room was not cleaned. When I returned in the evening and asked the front desk about it, the staff replied, “Oh, that’s because you’re checking out tomorrow.” Regardless of the check-out date, the room should have been cleaned as scheduled. When I raised the issue again, the staff dismissed my concern and responded in a grumpy tone, “I’ll bring fresh towels to your room, is that okay?” This experience was extremely disappointing and demonstrates that the hotel fails to provide even basic services. I would caution other guests to take this into consideration before booking.

The location was great ,good customer service

I think for this price, I would've preferred to stay at an AirBnB.

The place is good. We especially liked the pool area. it was very relaxing to lounge in the cabanas poolside. Taking a star off because we felt the price is really high and the hotel pumps a strong air freshener scent throughout the hallways and it was annoying.

Great

it was not as good as the time we stayed here in February. Especial the services.

Very basic, but clean. Fine for solo traveling.

Room was large, but basic enough. Comfortable bed. Wardrobe was large, but not enough shelving (also lacked lighting in the wardrobe space). The outdoor furniture needs a good clean (tables and chairs). Overall nice property, but pricey...

Honestly the stay wasn’t horrible, basic room but my room in particular had ants in it … between the floor & bathroom

Very friendly service, even got checked in a little earlier. Very convenient location, able to walk to nearby areas.

This was one of the worst hotel experiences I’ve had. The room was drenched in air freshener to the point where it was physically hard to breathe. It smelled like they were desperately trying to hide something, and instead created a toxic cloud I was stuck in for two nights. No ventilation, no windows to open, no relief. I left with a headache and irritated lungs. This should NEVER happen in a hotel.

Lovely property. Nice staff. Nothing out of the ordinary but all around lovely for a short stay. Not super child friendly rooms. They have a pack n play for young children. My biggest issue with this property was the showers. the water is scorching hot in the showers and also the way the shower is enclosed is difficult to bath a toddler because of the glass . Would have preferred either a regular bath or a shower with a curtain so I can wash my child and not get soaking wet.

The hotel is clean and nice, but the walls are paper thin.

All was perfect

The bothersome part is that it was not properly cleaned up outside. In the morning, there were wine bottles and cigarettes in the lounge area that hadn't been cleaned up from the night before. Out back, eating breakfast, there was an entire table of food/drinks that wasn't cleaned up. It sat there for our entire breakfast, with birds going after it, and no less than 4 different workers walked right past it. Nice folks working there, but probably wont go back.

Convenient location. Room is cleaned after 3 days only.

I’d gladly stay there again!

low quality room noise isolation led to sleepless nights!!!

Very clean and the grounds are well maintained for relaxing and having a drink or lite snack. Close enough walk to Lincoln Road. Burger King across the street and beach a few minutes away. Overall would definitely recommend

Loved the cabanas and our comfy room

The room was very clean, they serve a good breakfast and the staff was very helpful.

We had a lovely stay! The room was great, service amazing, the pool area was a dream and room service was fantastic! Thank you!

Our stay was perfect! The location, the friendliness of the staff, and the peaceful atmosphere made it one of the best trips we’ve had in Miami Beach. Can’t wait to return!

Five stars without a doubt. Super comfortable bed, modern amenities, and a refreshing beach vibe throughout the property. I’d definitely stay here again.

Fantastic stay at the Kenmore! The location is unbeatable—just steps from the beach and great restaurants. Our room was bright, clean, and beautifully decorated. Highly recommended!”

Great environment and room / pool great as well

Room was decent but furniture was outdated and Scratched up a bit and we were there 4 nights and no one came to clean the room or drop off new towels. The sink was a bit dirty and the shower doesn’t have a soup holder. But the bed was comfortable and the outdoor patio and pool was great. However, they should clean the day beds daily. Hotel was in the right area just a short walk to beach and stores and stuff.

Bed hotel

Staff very helpful and cheerful. Best check in anywhere. Room and linen were clean. Grounds nice and relaxing.

Good

Great, clean room. Perfect 2 block walk to the beach.

Very bad room services, no microwave

clean rooms and great location

The room

I’m extremely surprised at the positive reviews for this place. I’ve only given it two stars to account for the staff’s friendliness. Aside from that, this place is a dump. Aside from the very dated, unkempt, poor maintained rooms and facilities, the hotel falls short in just about every respect. First off, there’s no housekeeping whatsoever. No mention of it, no trash pick up, you fend for yourself if you need anything including clean towels, etc. Even basic items such as soap were not made available in our room, and when I asked the front desk, they simply said “we have no soap.” No explanation, apology, zip. The elevator was out of service during our entire 4 day stay. Again, no mention, no signs, no explanation or apology. The gym was gross, completely unmaintained, no towels. The outdoor tables where guests are expected to eat their breakfast were disgusting with clearly no cleaning happening. The list goes on. Just bizarre. I was certainly not expecting an upscale experience at this place, but couldn’t have imagined what crap we’d be confronted with. Do yourself a favor and avoid this dump.

room was as expected and clean, staff was sparse but helpful when available

Staff very courteous. Room was nice. Wish they had hand soap rather than body gel to wash hands with. No washcloths to use.

Arrived Oct 29 later in the evening and had a very good check in experience. Lobby was fresh and clean. Room was fresh smelling and clean with a safe, keurig and little toiletries for bathroom. Keurig didnt work and made a mess however. Thankful for Burger King across the street. Small pool area was great but definitely not for a large amount of people to sit around and lounge. Perfect location. Close to shops, restaurants, bars and South Beach. Price was definitely worth my 3 night stay.

We loved

Staff is very kind , looking forward to coming back:)

Great location for the price !! Helped with an early check in , room was spotless on arrival , cleaned after 3 days which was fine for us . Would stay again .

The room was spacious, clean. Breakfast was excellent and the staff was polite and helpful.

Breakfast is a little expensive but it’s fresh.

Isabella and staff were great. Stayed in Taft building first floor and inside my room. The floor was dirty. My bare feet turned black clearly there is no mopping that happens in that room. And also a microwave should be available.

On the other side room, 4106 had ants. You guys did not have bug spray on hand and no one came to do additional cleaning. I had to buy bug spray Due to the ant problem and also had restless sleep because of it there were no rooms to change into.

Great location, good facilities a lovely little gem in the heart of South Beach. I will definitely return!

Everything was wonderful! We will definitely be staying here again next year for our October cruiise.

The stuff was good. There is no cleaning every day which was very disappointed and they didn’t let me know from advance. Bathroom is too small and the room has no daylight very small window. Not comfortable.

Sabrina was great and very helpful. The hotel wasn't very clean and no hand soap in the rooms. Elevator wasn't operational so we had to carry our luggage up two flights of stairs.

Old hotel, bad shape, service staff inconsistent and not helpful.

Excellent location walking distance to every thing.

Special mention goes to Sabrina at the front desk – an incredibly positive person who is always ready to help. Her knowledge about local restaurants makes her an invaluable advisor, and her professionalism far exceeds the standards of other concierges I’ve dealt with before. Equally positive was my experience with bartender Andre – always smiling, friendly, and eager to help in every situation. The service at Kenmore Village Hotel always exceeds expectations – such a friendly and professional team is truly rare. In addition to that, the rooms are very comfortable, clean, and well equipped – in June I stayed here with my 6-person family and everyone was delighted. I love this hotel for its fabulous pool surrounded by lush vegetation and palm trees, which creates the fantastic atmosphere of a tropical island, completely cutting guests off from the noise of the nearby street. It is the perfect place to relax and unwind – each time I’m sure I will return with every visit to South Beach, where I've been going regularly for 11 years, at least 4–5 times a year. Kenmore Village Hotel, South Beach, is my number one choice. I recommend it to everyone – perfect comfort, phenomenal staff, and a fantastic pool.

One of my favorite stays in Miami so far! The hotel is super clean, stylish, and quiet. I really appreciated the little touches—the friendly front desk, great coffee, and comfy linens. Five stars all around.

Loved everything about this hotel. The decor is modern but cozy, the atmosphere is peaceful, and the location can’t be beat. Perfect spot if you want to explore Miami without the chaos of bigger hotels.

Amazing stay from start to finish. The check-in process was easy, the room was spotless, and the bed was incredibly comfortable. You can tell the team here really cares about their guests.

The Kenmore was such a pleasant surprise! Beautiful design, friendly staff, and the rooftop area was perfect for evening drinks. It felt like a hidden gem right in the heart of Miami Beach

Stayed at the Kenmore during our Miami trip and it was fantastic! The hotel has a classy, boutique feel with super clean rooms and a great location. Walking distance to everything but still quiet at night. Loved it!

Amazing staff extremely friendly 10/10 . I will be back same time next year

We had a great stay at Kenmore. The hotel is close to all the highlights of South Beach (Ocean Drive, Esanolla Way,...). The staff was very friendly and responsive, which made our stay even better. The breakfast was nice, with a couple of tasty options. While the pool is not large, it was really pleasant and we enjoyed swimming and sunbathing.

Room wasn’t too clean. Customer service was super nice. Perfect location. Food at hotel is expensive. The outside area of hotel is nice.

Completely bamboozled by the pictures and reviews. The staff cleans once every 3 days, they give you 1 roll of toilet paper at a time, there were so many kids there when we went, room smelled like pool and it was so strong, we heard our upstairs neighbors literally running back and forth upstairs like if they were in our room, room has no phone, they ran out of beach towels daily and gave us room towels. Sofa bed was dirty and made a lot of noise. Would never stay here again and would not let any of my friends stay here.

This hotel was very underwhelming. It was not dirty so I decided to stay. But it is not what the pics/reviews show it to be. The dining area is shut down; I was told the cook was “off” but it was clear it’s totally out of commission. I was told there is no elevator when in fact there is an elevator, again must be out of commission bc a luggage rack was in front of it my entire stay. So guests had to drag their luggage up/down stairs. The hotel has dingy worn out carpet. At check in, the attendant gave me the code to my room on a sticky note. No room keys. Just a sticky note & vibes smh. I was so thrown off LOL. If it wasn’t for the cleanliness and the nice staff I would’ve made a fuss and left. The best part was the quietness and the pool. Will not be staying here again but again: at least it was clean!

ROOMS WERE NOT CLEANED FOR DAYS AND TOWELS WERE NOT CHANGED

Great location to everything

Everything ok

The place wa relatively clean the location was amazing. The gym is not good at all . They have a small refrigerator located inside the closet and it only stays on for 2 hrs then you have to restart it. The bed was comfortable. Its very minimal. No bar no food no restaurant in the location. It did its job but i would not stay there again. The place has amazing potential with a better management cre but it was ok.

We loved our stay. The next time we are in Miami Beach, we would love to stay here again

f you want a balance between relaxing by the pool and being close to the action, Kenmore is perfect. The room was beautiful, the staff was the best and location was superb!

What a wonderful stay! The Kenmore is stylish and impeccably clean. I loved the modern decor, comfortable bed, and thoughtful room amenities. Location is amazing!

My partner and I stayed here for a long weekend, and it was everything we hoped for. The location is unbeatable: near Ocean Drive, the Art Deco District, the beach, shops, restaurants… yet the hotel feels calm. The beds are super comfy with pillow‑top mattresses; bathrooms clean and well maintained. We absolutely enjoyed the pool

This hotel felt boutique but delivered big comfort. From the moment I arrived, check‑in was smooth and the staff super courteous. My room was airy, well‑equipped (mini‑fridge, in‑room coffee/tea), and very cozy. The décor is elegant without being pretentious.

Rooms are stylish, with modern amenities like streaming TVs and a good WiFi connection. The staff was amazing and the pool area was a dream!

Great customer service

Good

This was our 2nd time staying here. First time under the “new management”. Location is amazing. Close to everything. All amenities of this hotel were closed which was disappointing. We had a property manager walk into our room while we were both still in bed. Our room had a beautiful view of the construction trash. Pool is perfect, loved hanging with the lizards running around the garden. The cabanas could use some TLC, the cushions are ripped, smelly, and have seen better days. Lots of construction during the day and the workers were extremely loud. Location was perfect, highly recommend the 11th Street Diner across the street.

Central hotel, friendly staff

This hotel has been mostly renovated and in fact, they are still working on areas but what they have done is top notch! - The only complaint is the pictures show a roof top patio accessible to all but it was not finished - so access was. denied. Great location!!!!!!! Great pool area/outside patio area.

Nice option.

Property seems to be in transition. Tv, shower, lack of hot water, filtered water machine all broken. Gym equipment broken and not cleaned. A/c worked intermittently.

Everyone was so attentive, always checking if we were enjoying our stay.

The staff arranged transportation for us so quickly. It was stress-free!!

The hotel is close to everything but still peaceful at night. Great location!

My partner and I enjoyed a romantic weekend here, the atmosphere was perfect.

Traveling for business, I really appreciated the fast check-in and quiet room to work in.

The front desk gave us great tips on places to visit nearby, which made our stay even better.

Our room had a beautiful view, which made mornings even better.

I loved how the staff always greeted us with a smile, no matter the time of day.

I appreciated how quiet the room was, perfect for resting after a long day.

The check-in process was smooth and fast. I felt welcome the moment I arrived.

Location is great, and the hotel itself has a peaceful and positive atmosphere.

The attention to detail in the decor and room setup was impressive.

Housekeeping was excellent, everything was perfectly organized and clean every day!

The front desk team was extremely helpful and solved a small issue with our room immediately.

Elevator broke our 2nd day there so it was difficult to get to our room on 3rd floor. I had a recent goot surgery and my husband hip replacement. So that was hard to do. We will be back to Miami in Feb 2026 and we would like to stay here again 2 rooms for 3 nights. Would it be possible to get a discount for that trip becaise of the elevator situation?

Everything was smooth and relaxing. Perfect spot for a weekend in Miami.

Super easy check-in, cozy room, and nice amenities. No complaints at all!

Loved the vibe of this place. Close to everything in South Beach and very comfortable.

Great location, clean rooms, and friendly staff. Would definitely stay here again!

The decor is lovely, and the rooms feel modern yet with character. Our bed was super comfy (that pillow‑top mattress!), and the blackout curtains helped us sleep well even though we were close to the action. Would definitely stay here again.

I stayed 7 days, not even 1 we had Wifi, internet, cable tv. We ask many times to fix or a solution and nothing. Very good hotel with no minimum service as internet and cable tv. Hello it's 2025!

Staff was A1

Quick visit to Miami. This place is always a nice drop in couple blocks from the beach. Nice pool area right off Washington decent prices. The gym, however, could use an update.

The elavators were down and we got places on the 4 floor which was intense cardio to get up there, especially carrying anything in hand. It made it uncomfortable for us to wanna leave the room and struggle to get back up. The room was also not the one we originally booked but because we were already settled in the night we got there and the bed and ac was great we didn’t pack up to move to the suite promised. The power also went out and we all got locked out of our rooms for an hour. That was also stressful

Excellent! Loved my stay! the starr was awesome!

Amazing experience from check-in to check-out. Everything was smooth, the staff was so accommodating, and the location couldn't be better. Kenmore is a new favorite!

A true hidden gem in Miami Beach. Stylish, spotless, and the service was impeccable. Will definitely be back for my next trip.

Highly recommend Kenmore! Loved the design, the cleanliness, and how close it is to everything. The customer service was a 10/10.

Such a beautiful hotel with great attention to detail. The team was friendly and professional, and the vibe was exactly what I needed for a relaxing getaway.

Absolutely loved my stay at the Kenmore Hotel! The location is perfect, just steps from the beach, and the staff went above and beyond to make sure everything was perfect.

Check-in: No front desk staff, only a security guard who gave me my room code without checking ID, credit card, or signature. Huge safety concern. Room: No safe, no toiletries, no phone — nothing you would expect at a proper hotel. Safety issue: Another guest was mistakenly assigned my room and walked in while I was inside. Locked out: My room code stopped working at midnight. It took over 2 hours and multiple failed attempts before security finally opened my room at 2:50 AM. No manager ever answered calls. No housekeeping unless requested, and even then it wasn’t available when I asked. Power outage: The entire property went dark for 30 minutes with no communication from staff. Check-out: Staff were rude, no manager was available, and even after all the issues, I was denied a late checkout after all my issues. If you care about safety, professionalism, or basic hospitality, avoid this hotel. It operates really bad and is not ready to receive guests.

The check in was horrible. First the receptionist gave me a room that was occupied and When I opened the door, the guests yell at me. When I went back to the receptionist, she offered me a room in the 3rd floor walk up, because the elevator was broken . Finally gave me a room smaller than what I paid for. No cleaning during my stay and no cleans towels. Horrible service

Beautiful

Generały ok , good location

Roof top was closed for renovation otherwise staff were super friendly room and hotel were clean

Great stay

Terrible experience

Nice

We booked this hotel but we were transferred to another one the day before of our stay. Nobody asked us if we wanted to do it, they just did it. The other hotel was nicer but it was 20 blocks aways from the area we wanted.

They went under new management and didn’t communicate well. It was a burden

Good stay but wasnt aware the property was umder reservations

Staff was nice and helpful. The Pool was cool. The locations and surrounding restaurants were great! Accessibility to beach was convenient.

Good place to stay

It was closed when we turned up

I am really positively surprised very good quality of hotel's rooms, staff and everything around , like swimming pool etc. i highly recommend to stay in this hotel.

I did not stay at the Sonder. I got to Sonder and was immediately handed a letter with my name on it stating I will be relocated to another hotel as the Sonder is under renovation. Sonder did NOT state that there was renovation of any sort during the booking process. I took a cab from the airport to Sonder and had to take another cab to the relocation hotel. I booked a suite at Sonder yet my new room at the relocation hotel was smaller . I am pissed.

The hotel is closed and they did not inform us until we arrived. They moved us to a lesser hotel than cost a lot less and we had to cancel and book our own hotel on the day.

And Lida was not working

We found out at check in, that the hotel was sold and under new management. They informed us that we could stay at another hotel. If we didn't like it then we could get a refund but what choice did we have as getting a new hotel on same day would cost more that what we booked. So we stayed and it wasn't bad. I just wish I would have gotten some type of notice.

Great experience, great location, clean and friendly!!!

It’s clean and comfortable to stay.

We booked this hotel but never stayed here as when we arrived, they told us the hotel is under renovation and we have been moved hotels. The new hotel wasn’t that great, I wish the hotel has notified us as we would have chosen a different hotel - it was very poor communication by the hotel!!

Close to everything.

Good as always.

Happy with the place the staff was super helpful and friendly can’t beat the location 4 min walk to the beach, only thing it was looking a little run down, furniture looked like it need a major update

Close to everything

Very good value for money, was very clean and nice room, the tv swivelled so that we could watch tv while in bed. Was lovely. Pool is nice and just about enough sunbeds with shade. Could’ve done with a few more towels in the room but not a big deal. Excellent overall

Terrible hotel. Nothing like the pictures. Tired & broken amenities.

Just didn’t like the parking situation

The room was very small with enough space for just two beds. No desk, no chair. No space to put toiletries in the bathroom.

Loved this place! It was very well maintained and the staff was so helpful!

The lobby gave me something to do it was the city.

The bedroom was soaked with water during a storm, also the wall in between our bedroom and the neighbours was soaking wet. We complained at the reception and they didn’t send any maintenance or neither they changed the bedroom

excellent, 10/10 would stay again

Loved the location

Everyone was so nice and helpful.

Amazing stay and amazing service

The walls are paper thin and it’s impossible to have a good night of sleep. It’s even hard to relax in the room during the day because you can hear everything from the other rooms, and the people around mine were younger party people playing music and speaking loudly all the time they were inside. I booked 3 nights and left after the 2nd because it was impossible to rest. This hotel is good for young party people on a budget, but as adult who wants to sleep during the night, not a good option.

I have only 1 suggestion. Since there is no smoking on the premises, maybe y'all can build or put a small shelter somewhere in the front. And yes, I know there isn't too much room to walk. Other than that, I have nothing else. Thank you for my stay.

Close to everything. Nice hotel. No house keeping though.

Nice rooms nice property

Thoroughly enjoyed our stay

Very nice property.

I really enjoyed my stay . I came to Miami for swim week and had a great time . I do wish the rooms had microwaves but I was able to go downstairs and have an employee microwave for me . The bed was very comfortable and the room was small but not a big deal as I was only there for 2 days

Fortunately, we walked over to Sander hotel where a staff member named Eldrys assisted us with the check-in process. She was incredibly kind and understanding, especially since we were tired and exhausted from an overnight flight. When I showed her my ID and mentioned that it was my birthday, she became genuinely excited for me. She explained that if I had called ahead, they could have prepared something special for my celebration. After sharing my previous experience with the other hotel, I asked her about the possibility of getting a room just to take a nap, and she promptly arranged an early check-in for us. I truly appreciated her assistance; she was amazing and made my day much better. The hotel itself was fantastic, with friendly staff and clean rooms. Having stayed there in 2023, I would definitely recommend booking this hotel again.

Nothing to fault. amazing place

Staff was great and accommodating…

Awesome property! Close to everything!

I loved how much space was in the room

I enjoyed my stay at

The Hotel Grounds were very nice and had a tropical feeling. Clean pool and our room very comfortable. Outside furniture/umbrellas (pool and rooftop) a bit shabby though (cushions ripped,old,stained) The pool area should have more lounge chairs than "Bali beds" They take up too much room around the small pool area. All in all, a nice stay and would stay again.Thanks!😎👍🌴 🌺🌞

Big well air-conditioned room and bathroom. Only negative was too little bench space.