Faena Miami Beach

Todo fue perfecto

Our stay at Faena Hotel Miami Beach was unforgettable. The staff was incredibly welcoming and attentive, and every part of the experience felt truly 5-star. From the beach and pool to the restaurants and overall atmosphere, everything was exceptional. Thank you to the amazing team for making our Miami trip so memorable we can’t wait to come back! ✨🌴

Very good

The property itself is beautiful and still has one of the best atmospheres in Miami. The check-in staff was warm and attentive, and my spa provider was excellent and one of the highlights of the stay. The design, beach access, and overall aesthetic are what initially drew me to Faena for a birthday staycation. Unfortunately, the service did not match the reputation or price point of the hotel. During dinner, a friend sent a bottle of rosé and a birthday card to my room. At 1:30am, I was woken up by room service asking to retrieve the table, which felt extremely inappropriate and disruptive. After being woken up that late, I could not fall back asleep, and it affected the rest of my stay the following day. To make matters worse, the room service attendant also removed the bottle and birthday card, which was very strange and disappointing. Beach service was also very delayed, and orders were repeatedly mixed up throughout the day. Lunch service in the courtyard was similarly slow, it took a long time just to be acknowledged, and we ultimately decided to eat at the beach and have drinks to go instead. Overall, the level of service and attention to detail felt noticeably below what I expected from a hotel that markets itself as one of the best luxury properties in Miami.

The property itself is beautiful and still has one of the best atmospheres in Miami. The check-in staff was warm and attentive, and my spa provider was excellent and one of the highlights of the stay. The design, beach access, and overall aesthetic are what initially drew me to Faena for a birthday staycation. Unfortunately, the service did not match the reputation or price point of the hotel. During dinner, a friend sent a bottle of rosé and a birthday card to my room. At 1:30am, I was woken up by room service asking to retrieve the table, which felt extremely inappropriate and disruptive. After being woken up that late, I could not fall back asleep, and it affected the rest of my stay the following day. To make matters worse, the room service attendant also removed the bottle and birthday card, which was very strange and disappointing. Beach service was also very delayed, and orders were repeatedly mixed up throughout the day. Lunch service in the courtyard was similarly slow, it took a long time just to be acknowledged, and we ultimately decided to eat at the beach and have drinks to go instead. Overall, the level of service and attention to detail felt noticeably below what I expected from a hotel that markets itself as one of the best luxury properties in Miami.

Amazing staycation

Everything is perfect.

Amazing place and amazing staff

- Upon check-in, they put me in a room completely different from what I booked: much smaller, no carpet, no desk, and clearly a lower-tier room. - Had to argue with staff just to be moved into the room category I actually paid for. - Once finally moved, the toilet in that room didn’t even work. I was then moved again. Four room changes in the first 12 hours of my stay. - Service across the board was painfully slow, disorganized, and unhelpful. Every interaction felt like a battle. - Getting beach chairs or pool seating was unnecessarily difficult every single day despite being a hotel guest. - After all the inconvenience, not a single meaningful gesture was offered. No room upgrade, no resort credit, nothing. - I even had to spend 30 minutes at the front desk speaking to a manager just to secure a modest 2-hour late checkout after all the disruption. - For a hotel that markets itself as ultra-luxury, the experience was chaotic, exhausting, and deeply disappointing. Never coming back.

Terrine service, rude staff. Room service woke me up at 10:30pm to “clean the room”

Unfortunately one of the staff member stole a birthday envelope with $1000 in cash out of my carry on bag didn't have a lock. The hotel security checked the hotel cameras but a good crook will know the weak spots of a cameras where they work. Lesson learned never leave cash in a bag without a lock carry with you at all times. We let our guard thinking a 5 start hotel would be safe not the case.

Exceptional

There could be a chair to sit at the room,

The Hotel is very nice and much happening There could be a chair to sit at the room,

Awesome!!!

Awesome!!!

Aesthetics are immaculate and the suite was a couples dream! On our arrival day it was overwhelmingly busy and our room wasn’t available on time. We went to the bar to get a table and have drinks while we waited. Finally, after some time they could offer us a table.

Slow service. Out dated

Slow service. Out dated

Location only Overpriced and outdated. You can’t even shave because of the bad lighting in the bathroom!

Location only Overpriced and outdated. You can’t even shave because of the bad lighting in the bathroom!

Lovely hotel

Lovely hotel

Very good

Exceptional

Exceptional

Excellent hotel

Excellent hotel

Staff are amazing

Staff are amazing

one of it kinds.

one of it kinds.

Exceptional

Everyone at hotel was great. Moved me to a better room after the first was too noisy - it was the elevator next to my room. Beach Staff and restaurant could not be better. However, concierge was not great. Couldn’t help with any rezy or the spot in NYC. When I asked about making a simple dining reservation at the hotel itself (which is fantastic,) they were looking for a markup on a table rezy…so my two cents stay at the hotel but make your own rezy

Everyone at hotel was great. Moved me to a better room after the first was too noisy - it was the elevator next to my room. Beach Staff and restaurant could not be better. However, concierge was not great. Couldn’t help with any rezy or the spot in NYC. When I asked about making a simple dining reservation at the hotel itself (which is fantastic,) they were looking for a markup on a table rezy…so my two cents stay at the hotel but make your own rezy

Faena Olives and taxes fees tips added before you knew to te bill

10 Stars for Excellence

10 Stars for Excellence

I am writing to formally express my shock and disappointment regarding an incident that occurred at Faena Hotel Miami Beach on the evening prior to New Year’s Eve, around 8:00 PM. I had just checked into the hotel and, being genuinely hungry after travel, went to the main restaurant with the intention of having a cocktail and a light meal before my later dinner reservation. I sat at the bar, ordered a drink, and was waiting to be served. Shortly after, a waiter approached me and demanded that I leave my seat immediately, threatening to call a manager if I did not comply. Moments later, a manager arrived and behaved in an openly rude, aggressive, and deeply disrespectful manner. He removed the chair from under me, instructed the staff not to serve me anything no food, no drinks and told me that I was not allowed to visit the restaurant. When I explained that I was a guest staying at the hotel, he accused me of lying. The situation escalated further when he used obscene language and told me to “go f*** myself.” This level of behavior is absolutely unacceptable in any establishment, let alone a hotel positioning itself as a luxury, world-class destination. To be very clear: it was the most disgusting place with the worst service I have ever experienced. The service was especially atrocious in the restaurant, and guests are forced to double-check their bills due to constant errors and negligence. I am deeply concerned not only by the lack of professionalism, but by the complete absence of basic respect toward paying guests. This incident left me humiliated, shocked, and questioning how such conduct is tolerated within the Faena brand. I expect a formal investigation into this matter, a written apology, and a clear explanation of what corrective actions will be taken to ensure that no other guest is treated in this manner. This message is being documented for reputational and legal purposes. it was the most disgusting place with the worst service I have ever experienced. The service was especially atrocious in the restaurant, and guests are forced to double-check their bills due to constant errors and negligence.

The Argentine Restaurant has an impressive decoration. Curtains in oceanfront room didn’t seal sunlight completely.

Very good

Superb

Exceptional

Exceptional

Location Smells like fire and BBQ everywhere including inside the room if you dare to open the window. Overpriced small rooms. Original room was designed for kids. So had to pay to upgrade to a Junior suite, which had 1 sink, no desk, smelled like BBQ and they charged me about $2,000 for it

Location Smells like fire and BBQ everywhere including inside the room if you dare to open the window. Overpriced small rooms. Original room was designed for kids. So had to pay to upgrade to a Junior suite, which had 1 sink, no desk, smelled like BBQ and they charged me about $2,000 for it

The staff were not accomodating and the room was poor. I have stayed at this hotel many times and this will be my last

The staff were not accomodating and the room was poor. I have stayed at this hotel many times and this will be my last

The best in every way

The best in every way

I liked everything. The Francis Mallmann's and Pao restaurant is amazing. Sign the architecture art everywhere despite is amazing the fitness center is good enough. One of the best hotels I've ever been

Clean room. Excellent service. Great beach and pool area

Clean room. Excellent service. Great beach and pool area

Greta hotel, excellent service!

Greta hotel, excellent service!

Room was very clean. Very polite staff. Dinner and brunch on property. There was a big storm so we stayed in and it was worth it.

Room was very clean. Very polite staff. Dinner and brunch on property. There was a big storm so we stayed in and it was worth it.

So sweet and kind! Everything went smoothly! Alexandra was the best!!!

So sweet and kind! Everything went smoothly! Alexandra was the best!!!

Housekeeping cleaned out or room, taking everything from clothes to jewelry to hairdryers, sometime int he afternoon the day before our checkout. It took hours to get security (who originally rejected the idea) to get it back, missed dinner etc doing so.

Housekeeping cleaned out or room, taking everything from clothes to jewelry to hairdryers, sometime int he afternoon the day before our checkout. It took hours to get security (who originally rejected the idea) to get it back, missed dinner etc doing so.

Beautiful rooms and everything clean , I will come back to this hotel

Beautiful rooms and everything clean , I will come back to this hotel

This was a fantastic experience, the staff are so friendly and accommodating, they make you feel at home. I wish there were a 10-star option

This was a fantastic experience, the staff are so friendly and accommodating, they make you feel at home. I wish there were a 10-star option

Lower quality room for Miami 5 star, but true to Faena

Lower quality room for Miami 5 star, but true to Faena

Amazing! 5/5. Great cigar friendly hotel

Amazing! 5/5. Great cigar friendly hotel

Lighting in room and bathroom is horrific

It was perfection! Start to finish. Nothing

This place oozes class. Everything about it, design, staff, service, bars, restaurants, are right up there. There are only a small percentage of hotels in the world have this quality. Do your self a favour and make reservation.

This place oozes class. Everything about it, design, staff, service, bars, restaurants, are right up there. There are only a small percentage of hotels in the world have this quality. Do your self a favour and make reservation.

I was charged $92 for the laundry bag . They said I took the beach bag and I did not . The laundry bag was for my wet garments

The AC vent was blowing top of the bed also the AC unit inside the room loud noise

Everything was great

Very clean and comfortable

Very clean and comfortable

Very expensive

Very expensive

Amazing stay in the Faena Hotel Miami. Are suite was amazing had a wonderful view. All of the staff is extremely friendly and helpful. The Housekeeper lady Cesia was extreamly nice even left us some extra chocolates as a gratuity when she learned that it was our anniversary. One of the workers in the front explained everything upon arrival showed us everything in the hotel and gave us some champagne and a big bottle of san pelegrino when I told him I wasn’t drinking. Just a wonderful stay all around the Hotel is beautiful and worth it.

Amazing stay in the Faena Hotel Miami. Are suite was amazing had a wonderful view. All of the staff is extremely friendly and helpful. The Housekeeper lady Cesia was extreamly nice even left us some extra chocolates as a gratuity when she learned that it was our anniversary. One of the workers in the front explained everything upon arrival showed us everything in the hotel and gave us some champagne and a big bottle of san pelegrino when I told him I wasn’t drinking. Just a wonderful stay all around the Hotel is beautiful and worth it.

Beautiful property. Nice spa. Accommodating staff.

Beautiful property. Nice spa. Accommodating staff.

Everything was just perfect. We enjoyed to sit on our balcony in the morning, drink coffee and enjoy the view or in night with glass of wine:) the show was amazing, must to see. Cocktails in “Living room” delicious and made professionally. The breakfast is perfect. We enjoyed our stay! Thank you It’s not something that relates to the hotel. But there was a construction in the hotel next to Faena and it was a lot of noice in the pool area. I used my earplugs there :) and there was a seaweed in ocean, so we couldn’t enjoy the ocean on our vacation. The only thing in the hotel they don’t have anything soft on the legs of chairs and tables on balcony and breakfast area. If you move them please lift them up because if you just move them it makes very strong, unpleasant sound. You relaxing on the balcony or enjoying your breakfast with nice music on the background, and someone next to you moving this heavy charge, it’s bother :)

Normal

Couldn’t fault a thing

Couldn’t fault a thing

Staying at this property truly felt like a resort experience. From the moment I arrived, I was transported—honestly, it didn’t even feel like I was in Miami. The atmosphere was luxurious, peaceful, and exactly what I was looking for. It gave me the perfect getaway vibe without ever leaving the city. Highly recommend if you're looking for a resort-style escape!

excelent all

excelent all

Very good service and beautiful hotel. but the entrance to the ocean is inconvenient and there is a lot of seaweed

Very good service and beautiful hotel. but the entrance to the ocean is inconvenient and there is a lot of seaweed

For sure I will be back ! Top hotel in America .

For sure I will be back ! Top hotel in America .

5 stars

5 stars

Amazing as always 🙏

Amazing as always 🙏

My daughter and I spent a long weekend at Faena Miami. We loved our stay and were glad we choosed Faena over many other places. The hotel is beautiful and the service is phenomenal. Staffs are very professional and food is amazing. Have to come back here again soon.

My daughter and I spent a long weekend at Faena Miami. We loved our stay and were glad we choosed Faena over many other places. The hotel is beautiful and the service is phenomenal. Staffs are very professional and food is amazing. Have to come back here again soon.

The most amazing experience! True comfort and luxury. Highly recommend. Worth every penny!!!

The most amazing experience! True comfort and luxury. Highly recommend. Worth every penny!!!

Overall a nice hotel for an amateur, quite clean and comfortable. Small pool. Beach service starts at 12 p.m. which is strange, it is impossible to even have a coffee before this time, considering that we have an early breakfast, we have to go to the bar ourselves. The bathroom is not light enough and there is no mirror for shaving (not convenient for doing makeup). Good location and friendly staff.

Our stay at Faena was nothing short of extraordinary. From the moment we arrived, the customer service was impeccable—attentive, accommodating, and always a step ahead. The food was consistently exquisite and delicious, whether we were dining in the restaurant or enjoying a cold coconut by the beach. One of the highlights was the exceptional beach service. The staff went out of their way to make sure our toddler was comfortable, setting up a separate umbrella so he could play safely in the shade. They even engaged with him and shared beach toys, which made us feel incredibly welcome. On a stormy day when I visited the beach alone, the team still served me graciously and waited patiently until I was ready to leave. Their dedication never wavered. The Faena Theater was an over-the-top, dazzling experience that added a magical touch to our stay. Overall, we felt relaxed, pampered, and truly cared for. That said, two things detracted slightly from an otherwise flawless visit: the presence of escorts in common areas was noticeable and a bit off-putting for a family stay, and the light switches in the room were surprisingly complicated to operate. Still, the warmth, beauty, and thoughtful luxury of Faena made this a memorable escape—and one we’d gladly return to.

Our stay at Faena was nothing short of extraordinary. From the moment we arrived, the customer service was impeccable—attentive, accommodating, and always a step ahead. The food was consistently exquisite and delicious, whether we were dining in the restaurant or enjoying a cold coconut by the beach. One of the highlights was the exceptional beach service. The staff went out of their way to make sure our toddler was comfortable, setting up a separate umbrella so he could play safely in the shade. They even engaged with him and shared beach toys, which made us feel incredibly welcome. On a stormy day when I visited the beach alone, the team still served me graciously and waited patiently until I was ready to leave. Their dedication never wavered. The Faena Theater was an over-the-top, dazzling experience that added a magical touch to our stay. Overall, we felt relaxed, pampered, and truly cared for. That said, two things detracted slightly from an otherwise flawless visit: the presence of escorts in common areas was noticeable and a bit off-putting for a family stay, and the light switches in the room were surprisingly complicated to operate. Still, the warmth, beauty, and thoughtful luxury of Faena made this a memorable escape—and one we’d gladly return to.

Great

Great

Great location

Great location

The staff is very good

The staff is very good

Beautiful hotel

Beautiful hotel

Experience

Absolutely perfect

Absolutely perfect

Pool wasn’t cleaned the rest was awesome

Pool wasn’t cleaned the rest was awesome

Poor cleaning, uncomfortable bed. Overprice hotel.

Poor cleaning, uncomfortable bed. Overprice hotel.

I had an incredible stay at the Faena Hotel in Miami Beach. The Living Room club was a vibrant and stylish spot to unwind in the evenings, and the restaurants were equally impressive. The service throughout the hotel was truly five-star. The rooms were spacious, beautifully designed, and full of character. I’d absolutely stay here again.

I had an incredible stay at the Faena Hotel in Miami Beach. The Living Room club was a vibrant and stylish spot to unwind in the evenings, and the restaurants were equally impressive. The service throughout the hotel was truly five-star. The rooms were spacious, beautifully designed, and full of character. I’d absolutely stay here again.

Fantastic

Fantastic

Nice property, over priced and with very limited flexibility Mattress is bad, gym closed with no warning, pool boring

Clean Staff and very late check in time

Excellent service and beautiful .

Excellent service and beautiful .

Exceptional

Normalmente no dejo referencias malas, pero en este caso dado el valor del Hotel versus el servicio no eran equivalentes para un Hotel 5 estrellas y menos el valor, para mi gusto esta sobre evaluado en términos de costos de Hospedaje versus el servicio.

Normalmente no dejo referencias malas, pero en este caso dado el valor del Hotel versus el servicio no eran equivalentes para un Hotel 5 estrellas y menos el valor, para mi gusto esta sobre evaluado en términos de costos de Hospedaje versus el servicio.

Staff at front desk can be nicer and not so snobby. Noise at night around 2 am. The property itself is beautiful

Staff at front desk can be nicer and not so snobby. Noise at night around 2 am. The property itself is beautiful

Great

Great

Great vibe and service

This hotel is a work of art.

This hotel is a work of art.

Superb

Excellent in all aspects

Excellent in all aspects

From the moment of arrival, one is made to feel like a valued returning guest. It is uncanny how nicely they make you feel welcome and comfortable.

From the moment of arrival, one is made to feel like a valued returning guest. It is uncanny how nicely they make you feel welcome and comfortable.

Always happy with this hotel!

Always happy with this hotel!

Excellent

Excellent

Excellent

Excellent

Everything was great.

Everything was great.

The hotel was unique. Great food. Great Atmosphere.

The hotel was unique. Great food. Great Atmosphere.

Terrific service from an amazing staff, lots of little touches and details throughout our stay that showed the level of care they put forth. Had high expectations and the Faena did not disappoint.

Terrific service from an amazing staff, lots of little touches and details throughout our stay that showed the level of care they put forth. Had high expectations and the Faena did not disappoint.

amazing and glamourous Hotel

amazing and glamourous Hotel

to expensive for the hotel quality. beach and restaurant good but not the rooms

to expensive for the hotel quality. beach and restaurant good but not the rooms

Luxurious experience! Can’t wait to go back!

Luxurious experience! Can’t wait to go back!

.

.

This property was incredible. Every staff member we encountered went above and beyond their service. We had some slight plumbing issues on out first day, but they came immediately to remedy the situation and we had the best experience

This property was incredible. Every staff member we encountered went above and beyond their service. We had some slight plumbing issues on out first day, but they came immediately to remedy the situation and we had the best experience

They first allocated me the worst room-it was noisy (aircon made a noise), not clean and dated. Not sure why it’s necessary for guests to request a decent room before getting one. And when my items were moved to the next room, my fragrance was stolen out of my bag. They did reimburse me but this shouldn’t happen at a hotel of this reputation-I just never felt safe after that.

They first allocated me the worst room-it was noisy (aircon made a noise), not clean and dated. Not sure why it’s necessary for guests to request a decent room before getting one. And when my items were moved to the next room, my fragrance was stolen out of my bag. They did reimburse me but this shouldn’t happen at a hotel of this reputation-I just never felt safe after that.

Property is beautiful, staff service was great and room was very comfortable and inviting. The Property also has Living Room (speakeasy) and Saxony (club/lounge) which are great. Living Room, in particular, is really elegant and has great music. Wonderful experience.

Property is beautiful, staff service was great and room was very comfortable and inviting. The Property also has Living Room (speakeasy) and Saxony (club/lounge) which are great. Living Room, in particular, is really elegant and has great music. Wonderful experience.

Brunch was horrible at the Argentinian restaurant service and food!?!

Brunch was horrible at the Argentinian restaurant service and food!?!

Excellente hotel and services

Excellente hotel and services

Good place

Good place

I will come back with my 2 kids

I will come back with my 2 kids

Always a pleasure. Kelvin takes very good care of me on every stay.

Always a pleasure. Kelvin takes very good care of me on every stay.

Across the board, the staff at Faena is what really makes this exquisite hotel so special. After several days in Key West, we were originally scheduled to stay at Faena one night - We thought we would try it for one night. However, my husband took one look at the rooms, property and the welcoming spirit of ALL of the staff and we gladly added more time to our stay. This resort is impeccable! Grateful that Faena was a great ending to a marvelous FL/US vacation.

Across the board, the staff at Faena is what really makes this exquisite hotel so special. After several days in Key West, we were originally scheduled to stay at Faena one night - We thought we would try it for one night. However, my husband took one look at the rooms, property and the welcoming spirit of ALL of the staff and we gladly added more time to our stay. This resort is impeccable! Grateful that Faena was a great ending to a marvelous FL/US vacation.

Everything about the hotel is outstanding. From check in to being greeted by name walking around the property. It was my first time staying at the hotel and now will be the only place I stay while in Miami. Words really can not explain the experience you get staying at the Faena. I highly recommend staying here.

Everything about the hotel is outstanding. From check in to being greeted by name walking around the property. It was my first time staying at the hotel and now will be the only place I stay while in Miami. Words really can not explain the experience you get staying at the Faena. I highly recommend staying here.

Great staff in all areas very attentive

Great staff in all areas very attentive

Love this hotel and the amenities also the food is so good!!

Love this hotel and the amenities also the food is so good!!

Overall absolutely great experience! Will definitely be back!

Overall absolutely great experience! Will definitely be back!

One sink for couples One toilet No privacy Poor lighting Receptionist very bad We had to wait 20 minutes in the morning to check out , nobody was there Almost missed our flight

One sink for couples One toilet No privacy Poor lighting Receptionist very bad We had to wait 20 minutes in the morning to check out , nobody was there Almost missed our flight

Only problem was we were outside about to order lunch and it started to get cloudy.. The waitress told us they can't serve because it may thunderstorm. But if we go inside, we can have the same menu.. We went inside and no restaurant was able to provide the same menu... The hostess at the living room on Friday 6/7/24 around 1 - 2pm was nasty. We even went to the concierge to ask why the waitress outside told us we can have the same menu inside... Both the Concierge and the hostess told us the hotel doesn't even serve poke bowls in any restaurant... After ordering not great pizza and horrible lobster roll from the Living Room, my wife went outside to the pool where she met Michael, who was a server or a busboy by the pool area.. We asked him for the Poke Bowl we had every day for lunch for the past 4 days and he went above and beyond and got the dish we wanted from the chef and brought it into the living room for us to eat. The concierge should really check out the menu and not just listen to the hostess. Hostess was nasty.. But I got the Poke Bowl and showed her that I wasn't dreaming.. It was in fact a meal that is served for lunch at the pool... and it's delicious.

Only problem was we were outside about to order lunch and it started to get cloudy.. The waitress told us they can't serve because it may thunderstorm. But if we go inside, we can have the same menu.. We went inside and no restaurant was able to provide the same menu... The hostess at the living room on Friday 6/7/24 around 1 - 2pm was nasty. We even went to the concierge to ask why the waitress outside told us we can have the same menu inside... Both the Concierge and the hostess told us the hotel doesn't even serve poke bowls in any restaurant... After ordering not great pizza and horrible lobster roll from the Living Room, my wife went outside to the pool where she met Michael, who was a server or a busboy by the pool area.. We asked him for the Poke Bowl we had every day for lunch for the past 4 days and he went above and beyond and got the dish we wanted from the chef and brought it into the living room for us to eat. The concierge should really check out the menu and not just listen to the hostess. Hostess was nasty.. But I got the Poke Bowl and showed her that I wasn't dreaming.. It was in fact a meal that is served for lunch at the pool... and it's delicious.

Great overall experience

Great overall experience

This hotel was one I wanted to check out for the imaginative spaces and whimsical design aspects. It certainly delivers in that department. The check in staff, valet and restaurant service was excellent. The pool staff seemed to be in training or unwilling to help guests but one person was extremely helpful I believe he was a pool manager. The pillows and beds were lacking comfort and the bathroom has extremely dim lighting that makes it difficult to get ready. Overall the hotel was with the visit but I think I’ll try a different hotel next time.

This hotel was one I wanted to check out for the imaginative spaces and whimsical design aspects. It certainly delivers in that department. The check in staff, valet and restaurant service was excellent. The pool staff seemed to be in training or unwilling to help guests but one person was extremely helpful I believe he was a pool manager. The pillows and beds were lacking comfort and the bathroom has extremely dim lighting that makes it difficult to get ready. Overall the hotel was with the visit but I think I’ll try a different hotel next time.

Amazing time , highly recommended. Staff very professional.

Amazing time , highly recommended. Staff very professional.

Great Staff, beautiful hotel, wonderful restaurant.

Great Staff, beautiful hotel, wonderful restaurant.

How the staff remembers your name and very attentive

How the staff remembers your name and very attentive

Always the best

Always the best

Restaurant and bar staff are kind. Disappointed by the overall room conditions.

Restaurant and bar staff are kind. Disappointed by the overall room conditions.

One of the most amazing and beautiful hotel experiences I have ever had.

One of the most amazing and beautiful hotel experiences I have ever had.

What an incredible hotel! Everything was impeccable, from the staff, the service, the rooms, the facilities, the restaurants and the action. 5 stars all the way, my new favorite hotel!

What an incredible hotel! Everything was impeccable, from the staff, the service, the rooms, the facilities, the restaurants and the action. 5 stars all the way, my new favorite hotel!

Not Worth It

Not Worth It

Everything is great including the stuff, they are very helpful, friendly and approachable.

Everything is great including the stuff, they are very helpful, friendly and approachable.

Highly recommend

Highly recommend

Returned here after a couple of years and it’s still beautiful and run with amazing attention to detail and top notch service. Well done!

Returned here after a couple of years and it’s still beautiful and run with amazing attention to detail and top notch service. Well done!

Horrible staff and they think they are the best thing in the world.

Horrible staff and they think they are the best thing in the world.

Amazing staff and service

Amazing staff and service

Loved everything from beginning to end

Loved everything from beginning to end

amazing

amazing

I was promised ill get a room.with a Bathtub but then when i got there they wanted 150$ more

I was promised ill get a room.with a Bathtub but then when i got there they wanted 150$ more

The valet parking staff was using my car while I was parked in their garage and they had an accident with it and then they lied to me about it. Luckily, my Mercedes has technology that records all impact and it was all captured on camera.

The valet parking staff was using my car while I was parked in their garage and they had an accident with it and then they lied to me about it. Luckily, my Mercedes has technology that records all impact and it was all captured on camera.

Excellent service, one of the most elegant hotels in the world.

Excellent service, one of the most elegant hotels in the world.

Loved everything…can’t say enough great things about Faena …read his book!

Beautiful hotel! All staff always so friendly and provided excellent services.

Excellent service

A true world class property, would definitely recommend and stay again.

Incredible

Overall a great experience. Loved the beach, the service on the beach was excellent.

Everything was amazing!

Excellent attention to detail

Faena Miami is immaculate in every way imaginable.

Best of the best hotel experience at faena, fabulous early checkin smooth amazing late checkout, everything was exceptional at this hotel, definitely will stay again.

Good hotel, but doesn’t live up to the media hype

Loved it all!!

Very nice hotel loved our stay. The pool was calm and beach was beautiful. Only thing they can do to improve would be some entertainment by the pool area.

If you want a VIP experience and feel that every facet that the hotel offers is your private event , the Faena Hotel is the place to be .

Best hotel in Miami. 4 days of phenomenal experience.

Our experience at Faena was amazing! Probably one of the best hotels I’ve ever been in. From the moment you arrive, the attention and service is first class. The entire staff goes out of their way to give you a first class experience. Rooms are fantastic, comfortable elegant and well designed. Restaurants are otherworldly, pool and beach areas are top notch. Would definitely recommend and look for an excuse to return.

Amazing stay at Faena, the decor and Faena brand is unmatched with fine details, ambiance and quality. We enjoyed the pool area in the evening too, great to have the pool open 24/7. *Note, pool area is pretty quiet and played classical style music. There were also a lot of children in the pool during our stay. The beach access was awesome and you can order food and cocktails from both the pool and beach area. Additionally, loved the connected beach boardwalk. The concierge was very helpful and we look forward to staying there again.

Excellent service! Room is very comfortable and spacious!

HH

Great stay!!!

We travel to Miami often . However My first time here and let me say The most incredible hotel in Miami!! The place, the rooms, the decor, the ambiance, the staff, the culture, the food, the excellent service- just all of it! Was truly incredible. We will be coming bak for sure. Dana, is a Gem. She coordinated everything to make sure we had a pleasant stay. Thank you Dana and staff for an awesome stay!!

one of the best properties I've stayed in... I love and enjoyed everything about it.

Very nice

Very very very very very very very very very very very very very very very very happy atmosphere

Everyone was friendly, and they’re to cater to every whim. It was a fantastic place to stay, relax, and be treated like a king. If you can afford this type of vacation, it is relaxing and worth every bit.

This is a gorgeous location on south beach.

My wife and I were very pleased how well we were taken care of from the moment we made reservations,(they actually know what hospitality means). My wife and I wanted to stay at a real 5 Star hotel, we've stayed at many places that say they are..... When staying at the beach there's no other choice. Everything is top of line

Hotel is incredibly fresh, hip, and upscale. Definitely one of my all-time favorite hotels. Staff goes above and beyond too. If you can afford to stay here, definitely do.

Top notch service from entry to exit. Concierge, valet, restaurant staff, everybody extremely courteous. Hotel is old miami with a lot of classic touches. If you're looking for class, this is a great place to stay. Room smelled a bit musty and one of four elevators was frequently stuck but aside from those couple issues, a great hotel. Service really made up for some down falls.

this is the best hotel we ever spend our family vacation

Very friendly staff, upscale accommodations, cleanliness, and presentation. Loved the private beach and spa. I would highly recommend this hotel.

Steven G.

Amazing experience, great service and 5 Star Hotel!

I rented this as a Birthday gift for 3 nights, all prepaid in full check in was on Friday but my guest travel got delayed so they did not try and check in until Saturday when they was informed the reservation was cancelled because they did not check in on Friday this is unacceptable as the room was prepaid for and should have been available regardless of what they they checked in. They will not refund or atleast just charge the one night that they was a no show. How is a prepaid room cancelled does not make any sense. Very upset with the staff as they refuse to reimburse payments for the other two cancelled nights.