Eden Roc Miami Beach

Our stay at Eden Roc was a perfect staycation for our family. The rooms were clean, spacious, and had gorgeous views. We enjoyed the beachside loungers during the day and later on the poolside loungers. Service was phenomenal all around, from the front desk to both Nobu and Ocean Social to beach and poolside service. Food and drinks were delicious. There were activities for kids setup near the pool. They had a World Cup viewing area, which was perfect for my family as we are big soccer fans. I highly recommend it for your next getaway.

Excellent

Everything was clean and all staff had excellent customer service skills. Food and drinks were great.

Very clean room the staff was nice excellent beach views

Booked the floor to ceiling windows oceanfront suite. First room was in 4th floor couldn't see anything. Second room floor 12 had a roach in it. Third room 14th floor ended being decent. All 3 rooms were identical which is outdated. Didn't even have ABC on TV couldn't watch the playoffs. Staff was extremely pleasant and helpful! That would be the only reason I webt back for the staffing was phenomenal!

Room was a bit outdated but the balcony made up for it

I reached out regarding several issues and concerns during my stay, and the response I received from Salvador Cortes was dismissive and sarcastic, offering little more than an insincere “sorry.” When guests are paying top dollar, they should be treated with professionalism and respect. Overall, the experience was extremely disappointing. The hotel does not live up to its pricing, and I will not be staying here again. I wish I had chosen the Fontainebleau down the street instead. Unfortunately, I learned that lesson the hard way. Save yourself the frustration and stick with a hotel that has a proven reputation for both quality accommodations and customer service.

This is a stunning hotel with magnificent beach views. In my view though, the room was overpriced. Besides having a great view it was large. But, there was not appropriate space to lay out luggage. The room surprisingly smelled stuffy/stale. The hotel was very clean, but the room itself felt like it would have benefited from a bit of extra time in that department. The shower, while large, felt dingy. Not sure if the tiles/grout need to be freshened or if it was unclean. The valet staff and bell-hop were excellent. The front desk staff upon check in was no particularly friendly. It felt like they were going through the motions waiting for their shift to end. Later that evening, the front desk staff were much more helpful! I did inquire about booking a beach cabana but was told I had to book that from pool/beach staff. As a disabled woman, that was not helpful. Navigating outside to find staff to book this in advance was particularly challenging, so I did not book anything. The breakfast staff were very friendly and helpful and breakful was wonderful! Eden Roc was wonderful to experience once, but I don't think it was so amazing to justify the high price that I paid.

We had a great experience but one thing that i want to point out it was i needed a microwave so i asked a receptionist so they said 30$ flat and i called after for microwave so they said 35$ so it was weird that 2 person said a different price and they charged 35$ after so it was weird for me and don’t drink there water bottle they will charge 14$ plus tax for regular water bottle

great customer served

The balcony room was beautiful and everything around the propert

It’s amazing

I wasn’t a fan of the food, but everything else was amazing.

Súper están todo limpio oloroso ecepcional

The room so clean and comfy, the room view was amazing, the location so good in the center of miami beach, perfect place for relaxation. About the breakfast there is no variety in food. Additional charge in coffee.

Christopher at the front desk was excellent

Great service

Looking forward to my return in a few weeks.

Very good

Superb

My room was dirty, did not have the view upgrade I paid for, the room was missing the mini bar amenities as well.

Non

Good ambiance with a clear ocean view

Expedia required me to rewrite and resubmit my original review before it could be published. The version below removes details Expedia would not allow, but not the reality of the experience. This hotel is marketed as a luxury Miami Beach destination. It is not. The pool umbrellas were worn and frequently unavailable or unusable, leaving guests exposed to the Florida sun. At the beach, cabanas block a significant portion of the ocean view unless you are prepared to spend even more money after already paying premium hotel rates. Then come the endless extras. Fees. Surcharges. Add-ons. The final cost bears little resemblance to the impression created during booking. Everything seems designed to reach into your wallet one more time. The presence of large iguanas around the pool area was impossible to ignore. We repeatedly saw them around lounge chairs and garbage areas. Not exactly the image one expects from a property claiming luxury status. We even watched guests at checkout visibly surprised by the accumulation of additional charges on their final bills. That alone should tell management everything it needs to know about the guest experience. What frustrated me most was not any single issue. It was the feeling of being nickel-and-dimed from arrival to departure while receiving an experience that fell well below expectations. Luxury is not a lobby, a website. Save your money. Miami Beach offers far better options. We will never return. Ever.

Exceptional

Eden Roc is in a great location. Property feels tired. Rooms need attention. We had an issue with the shower seal resulting in water leaking into the corridor / bedroom area. We flagged this twice but nothing was done. The daily cleaning service was extremely basic. On the day of check out we had a late flight and asked to use the gym showers - have always done this at other hotels - however there was a $75 fee per person to use the gym / spa changing room showers. Completely outrageous.

Property quite dated. Bell boys and valet super helpful but front desk slow and unhelpful. No amenities to change shower pre fight if you have a late departure. Location quiet with very little around need a car if you want to explore.

Great location and so much fun

Loved our stay. Super clean and well maintained hotel right on the beach

Property and amenities were excellent! Some staff a little uninterested in being there, mainly main bartenders which is the first thing you see when you walk in. Run bar like everyone else noon until midnight.

Very friendly check in. Property was esthetically pleasing and clean. Pool area was great as well.

This was once a top favorite for Miami Beach but we will definitely consider other options for the future.

Location was perfect ! View fantastic. Pool and restaurant staff so nice and accommodating. Waitstaff was great on the beach. Beach chairs free which was lovely but had to pay for the umbrella. Our room looked clean but bathroom floors had dust and hair in corners. Bathroom missing door handle . Rooms are needing updating .

Checkin was late. Required upgrade perks not even offered even when asked. 22% is added to every bill charged to room

Clean room and property!

Great seating area with umbrellas. Multiple pools and private beach.

Great hotel

Beautiful place, amazing beach and resort views from our room. Beds were so comfortable, our in room jacuzzi was everything. Everyone was helpful and kind. The entire vibe and ambiance is just what I needed after the longest Ohio winter ever. Also the passion fruit mojito made by the skilled bar tender at the main lobby bar was perfection! Couldn’t have been more pleased with this stay for my 40th birthday! will definitely book here again next time I visit the area !

Superb

Our room looked clean but bathroom floors had dust and hair in corners. Bathroom missing door handle . Rooms are needing updating .

Location Prices

Location Prices

My second time here and will continue to stay at Eden Roc in my future stays in Miami. Keep up the excellent service you have. Room was clean. Pool and beach view and staff friendly and attentively

It was more than I...

It was more than I expected!! I had a lovely time!

Loved our oceanfront junior suite looking right at the sand and ocean, balcony was great, room was well appointed and bed was super comfortable. Position was fantastic for exploring, sun beds being included was a big plus and having bikes accessible to ride around on was great. Will definitely be back. The sun beds should have umbrellas included with them in the price of the room, to charge extra for just the umbrella when you already get the two beds doesn’t make any sense. Food served at the pool/beach was average and expensive for the quality. The room could do with proper cleaning behind the desk and around the tops of the table and bar area.

Entire property was clean, staff members was friendly. Will go again

Loved it here

Ok

Top notch 5 star amenities and staff! Love it here!

From the moment we walked into Eden Roc Miami Beach, the ambiance was amazing. Everything was clean, the beach views were beautiful, and the room service food was delicious. A little pricey, but definitely worth it.

Loved my stay.

Great place to stay!

One of the best hotels I’ve ever visited. You don’t even have to leave the hotel to have fun, there’s always something going on. Definitely will be back

Superb

Great and clean room, highly recommend.

Very clean room. Amazing ocean front beach view. Great selection of mini bar options. Having the wristband room key was super convenient. Enjoyed the pool vibes outside. Was able to get an early check-in.

This is my go-to hotel whenever I’m in Miami. The staff consistently go above and beyond, and Gaby in particular has always helped ensure that I have a wonderful stay. The view from my room was absolutely spectacular, and everyone at the hotel made every effort to ensure that every aspect of my stay was perfect. The spa was a wonderful treat as well and made the experience even more relaxing. You truly can’t go wrong with a stay at the Eden Roc Miami Beach!

Love the choice of pools, beach access and beautiful lobby. It’s our 5th time staying and we will definitely return soon

I booked through Expedia and already understood there would be approximately $153 in hotel-related fees. During check-in, I was offered a room upgrade and was verbally told it would be an additional $300. However, nobody explained that multiple additional taxes, occupancy taxes, and extra resort-related charges would also be added afterward. I was also charged for an espresso order that I never purchased. I had to explain the situation to the front desk, and thankfully they removed the charge, but it was still concerning to see incorrect charges appear on my bill in the first place. Seeing unexpected charges throughout the stay was frustrating, especially since I had already paid separately for food and drinks. I completely understand taxes and hotel fees exist, but guests should be clearly informed of the full expected total before agreeing to upgrades or additional services. Aside from the billing concerns, the hotel itself is nice and the location is great, but transparency and billing accuracy definitely need improvement.

This is my go-to hotel whenever I’m in Miami. The staff consistently go above and beyond, and Gaby in particular has always helped ensure that I have a wonderful stay. The view from my room was absolutely spectacular, and everyone at the hotel made every effort to ensure that every aspect of my stay was perfect. The spa was a wonderful treat as well and made the experience even more relaxing. You truly can’t go wrong with a stay at the Eden Roc Miami Beach!

It was a really nice hotel

Wonderful

Very clean hotel, helpful and kind staff, beach/pool/spa awesome.

Pools and Beach very nice, affordable parking close by. Pools very clean and resort also. The only thing I can complain about was here was no ice you could get on your own you had to call someone every time for ice. No garbage can in suite only one in bathroom.

Bathroom tile in room could use cleaning. Pool water did not look clean. 2 Beach chairs included were comfortable but you had to pay for the umbrella. Drinks were ok. Manager at nobu and ocean social was not polite.

Amazing experience! Everyone was so nice and helpful throughout our stay. Special thanks to our waitress Fiona for her kindness and great service, and Christopher at reception for being so welcoming and helpful 😊

Gloria from guest services was phenomenal

Nice hotel. Good rooms. Beach is not clean.

Beautiful property! Beautiful views! Perfect location directly on the beach. The staff is incredible. Christopher at the front desk provided exceptional customer service when checking me in and throughout my entire stay. He did everything to accommodate me in making sure my stay was wonderful from check in until the moment I checked out! Ray at the pool was very friendly and made sure I had everything to enjoy my time at the pool and the concierge Joao provided exceptional service as always! Thank you Eden Roc for yet another exceptional stay!

Great place

Eden rock is the only hotel I’ll stay at in Miami

Rooms are clean with amazing views and the matress and pillows are heavenly so a good night sleep is guaranteed. I will continue my stays here because the staff consistently goes above and beyond for me. I highly recommend this property! Thank you Eden Roc for yet another amazing stay...

Definitely staying here again

The hotel was very clean, staff accommodating to our need such as room service for extra towels and made sure we were comfortable in our rooms. The pool was clean and staff very friendly. Had a great weekend with family for Mother's Day staycation.

rooms need bette cleaning and maintenance

The beach was an awesome view, the bar had great selections and the room was immaculate.

Exceptional

Very poor

Great experience great staff beautiful views and incredible beach area. Great for a quick getaway.

Very good

I was surprised how beautiful this hotel is. I know it’s an older hotel but OMg they must have re done it because the rooms are big and modern, the lobby area is beautiful and the hotel is wonderful.

I liked everything, will come back. Nothing negative about it!

Exceptional

GREAT PLACE BY THE BEACH

Excellent

Best view ever!!

Very beautiful hotel! Clean and the entire staff including reception are kind and helpful! Great spa and excellent services. Highly recommend. It is my second visit here!

Top notch

The staff is amazing, the beach views are breathtaking and I would highly recommend! Despite having some issues, the staff worked to resolve it which is why I recommend and plan to stay again!

My daughter and I stayed here for her 18th birthday weekend. The entire staff was absolutely awesome. They began reaching out to me days in advance and helped me with resources to have the room decorated upon our arrival. Everyone we interacted with from valet, check-in and staff was very kind and accommodating. The room was clean with a perfect view of the ocean. The access to the beach and the staff there was really nice too. The Eden Roc is now the only place I'll stay while visiting Miami.

Perfect location! Just steps ways from a beautiful beach and lots of gret pools!

My intentions were to relax at resort but ended up making plans to do things outside of resort. My recommendation would be to just shutdown for 2-3 days and pass the cost on to the Company buying out the resort instead of making your guests suffer & pay for those prep days! 😖

The pools were closed due to a conference being held there so we could use them, we were not informed this when booking our stay.

Only downfall was that they were setting up for a conference so the pool was closed and we weren’t able to use the complimentary bikes. While the hotel was a five star hotel, we felt like we were staying in a convention center with the conference set up and branding everywhere. I’d assume this is not common but it totally changed our experience.

Positives included a very large and clean room with floor to ceiling windows, a lovely balcony and magnificent views of the ocean; spacious bathrooms; fast and efficient elevators; a delicious fruit platter laid on for our arrival; delicious gelato at Cafe Ines. Negatives (IMO) included: bland almost minimal decor in the room; a stuffed mini bar which has taken over the mini fridge (which is therefore unusable); cheap and untasty coffee pods with powdered creamer (no room for dairy in the fridge?); way over priced restaurants and cafe/shop (though perhaps typical of tourist venues here rather than being specific to the hotel). The area is a little out of the way from culture, non tourist restaurants or shopping.

The view from Edenroc

El hotel estuvo bien, pero no para la relación calidad-precio. Podría ofrecer mejores servicios en general e incluir más amenidades a los huéspedes.

Hotel was clean and the lobby bar was great. But our room did not have a tv that you could see from the bed. 2 of the 3 pools were closed all weekend and we were not informed beforehand. The staff were very friendly and helped whenever needed.

Great for a quick and easy weekend away!

A very big conference hotel aka we could not use any amenities during our stay. Please check or inquire if an event or buyout is happening prior to staying here, or you may end up paying to stay in a hotel that’s unusable. Management refunded us our resort fees but it was still disappointing that this wasn’t disclosed in advance that all pool decks would be closed.

.

The suite however was stunning, the view, beautiful, the gym is more than serviceable, just needs a huge uplift in staff attitude.

Little spendy but super nice

Oceanfront Suite is incredible.

Wonderful property! Very clean!! Rooms large and amazing size! Our balcony was huge! The staff were wonderful welcoming and very helpful! Pool area was perfect and pool service impeccable. Great location. Would stay here again!

Exceptional

Superb

I only stayed 2 nights and the hotel charged me for 3 nights and $225 for parking for 2 nights. I had to leave due to an

I only stayed 2 nights...

Outdated rooms but very nice and professional staff. Great location in front of the beach. First night (weeknight) had construction sounds for a long time coming from outside, or something similar, that completely messed my sleep. The other nights (weekend) were quiet and peaceful.

location

It is a compaq property with new clean rooms and great ocean view.They also provided us with a special fridge for our medication needs!!

Great location! You can tell the outside a pool area are top priority because those where the only areas that were updated Rooms were very dated. Strange tiling on the floor, no art in the rooms. Our door lock was broken. After we hiked up to the room with all our bags, we go to open the door and the key bracelets they gave us didn’t work. We had to go all the way back downstairs to get a regular room key. Maintenance came about 20 minutes after while we were getting dressed and told us they needed to replace the lock. Carpets were also very dirty! Overall, the stay was not worth the money. Even in the best part of the property (the pool) the bar was out of all the ingredients to make HALF of the drinks on their own menu.

Great location! You can tell the outside a pool area are top priority because those where the only areas that were updated Rooms were very dated. Strange tiling on the floor, no art in the rooms. Our door lock was broken. After we hiked up to the room with all our bags, we go to open the door and the key bracelets they gave us didn’t work. We had to go all the way back downstairs to get a regular room key. Maintenance came about 20 minutes after while we were getting dressed and told us they needed to replace the lock. Carpets were also very dirty! Overall, the stay was not worth the money. Even in the best part of the property (the pool) the bar was out of all the ingredients to make HALF of the drinks on their own menu.

There were so many people I couldn’t even get a lounge chair at the pool. They gave me my room at 5pm. Valet took about 25 minutes.

The staff was excellent, from the front desk to the beachside service, everything was better than I could have imagined.

Well appointed, friendly staff and great pools/beach There was a slight musty smell in our ocean view room on the 4th floor. Not overbearing tho.

Well appointed, friendly staff and great pools/beach There was a slight musty smell in our ocean view room on the 4th floor. Not overbearing tho.

Should rather be bumpers on the wall. Room was clean very spacious! Great balcony views! Excellent counter space in bathroom. I wish there were hooks to hang bathroom towels. shower faucet was difficult to turn on, but shower itself was clean and spacious.

We had a resort view and the view was exactly that. We could see the ocean from far and the hotel pools/grounds.

I loved everything about this hotel from the staff to the room to the service the amenities the beach, the pool everything was immaculate. Perfect this hotel was five stars to me, loved it.

Good

The rooms were quite dated for the price point. Room was dusty and dirty unfortunately. Has a lot of potential however the attention to detail where it matters needs to be given some love. Amenities were great, food was good but again a bit over priced. Understand that it comes with the area. They compensated us for the resort fee for the room being dirty.

My family and I had an amazing time. It was my daughter’s 15th birthday weekend and William at the check in desk was very nice. Looking forward to our next stay!!

Pool area is tired

cool

It was decorated nice for holidays My room was extremely dirty and they didn’t have anywhere to put me. The manager said I would have credit off my bill but that never happened

It was decorated nice for holidays My room was extremely dirty and they didn’t have anywhere to put me. The manager said I would have credit off my bill but that never happened

Nice view and nice location.

Very close to the beach and the staff were attentive. Luggage service was a bit disorganized.

Beautiful room with lovely view of pools and ocean…

Very nice experience

We stay here every time we go to Miami. I have nothing but amazing things to say about the hotel and the staff, always excited to return!

Clean room amazing staff

Location and staff. Spa excellent. Construction beeping throughout day n night.

Location and staff. Spa excellent. Construction beeping throughout day n night.

The staff was excellent. The breakfast buffet was very good with lots of options & made to order omelets. Chairs, umbrellas, and towels were ready for us to relax at the beach and wait staff to bring drinks & food. We can’t wait to go back.

Room was a little run down, and the housekeeping staff was constantly knocking on doors loudly up and down the hall. I’ve never really experienced an aggressive housekeeping staff like at this hotel.

Was ok

Our suite was spacious and comfortable. There were three pools and two hot tubs. The choice of three restaurants was just right. The staff were very pleasant and helpful. Nothing

Our suite was spacious and comfortable. There were three pools and two hot tubs. The choice of three restaurants was just right. The staff were very pleasant and helpful. Nothing

Beach is wonderful

My husband and I enjoyed our stay so much! The staff was amazing! The drinks were 10/10!! Our room was clean and had an amazing view. Staff made sure we had clean towels and made our beds daily!! We would definitely like to be back soon!

We loved our room!

Beautiful ocean view and friendly staff.

VERY good hotel

Wonderful stay! I will definitely stay again.

Great pools and beach access. Nice large room and bathroom. Great balcony with views of the beach. On-site spa- got a great massage. Good dining options.

Very communicative hotel. Super friendly and professional

Had a mixed experience. The shower handle was not working well, which was a bit frustrating. However, the jacuzzi was fantastic, The deck chairs looked a bit old, but overall, everything else was good. I had a pleasant stay!

Great visit! Nice beach and amenities… Staff sent me a complimentary fruit plate for my special day. Everything was wonderful including the spa staff.

Great room and staff

Perfect in every way

Beach view was excellent. However, they advertise the pool at nobu as available to use, which was the only one in the sun late afternoon, but the pool was only available for nobu guests. So its a little misleading.

I ws there for a conference at the hotel - very convenient - wish I was there for vacation ;)

Location and amenities are the best. Service at the beach was very slow. No place to change if you have a late flight. Room didn’t have a full length mirror and was dated. No adult pool.

great room and view. loved the bath and shower combo although there was some mildew.

Everything about this hotel was exceptional. The staff, food and drinks, the beach, everything was perfect. I strongly recommend this place and can't wait to go back.

Everything about this hotel was exceptional. The staff, food and drinks, the beach, everything was perfect. I strongly recommend this place and can't wait to go back.

Service was awful.

Service was awful.

Room was spacious. Elements of the room were dated, so not as luxurious as we expected. Guest service was not up to par. Had to ask each day for housekeeping and generally speaking staff was not super accommodating. Spa staff was amazing, but hotel staff was not.

Room was spacious. Elements of the room were dated, so not as luxurious as we expected. Guest service was not up to par. Had to ask each day for housekeeping and generally speaking staff was not super accommodating. Spa staff was amazing, but hotel staff was not.

Clean room. Great resort

Clean room. Great resort

We arrived at 4 PM and we were told our room is unavailable and couldn’t check into our room until 6 PM. One of the mattresses in our room was broken (very slanted downward) and while the staff did replace the mattress, the next day had a request this was a very surprising condition of the bed given the price we were paying for the room! We were also able to hear a noise transmitted through the wall from the room next-door (their TV was on).

We arrived at 4 PM and we were told our room is unavailable and couldn’t check into our room until 6 PM. One of the mattresses in our room was broken (very slanted downward) and while the staff did replace the mattress, the next day had a request this was a very surprising condition of the bed given the price we were paying for the room! We were also able to hear a noise transmitted through the wall from the room next-door (their TV was on).

Beautiful resort, great pools, great restaurants, easy access to beach. Beautiful room with incredible view!

Beautiful resort, great pools, great restaurants, easy access to beach. Beautiful room with incredible view!

The only thing that was good was my masseuse. When I arrived, they just left me in the locker’s with no tour, no sandals (used my own), no instructions. I truly wanted to just relax with tea before my treatment and had no idea there was an entire lounge downstairs with hot tea and comfortable lounge area. I waited upstairs near the jacuzzi and cold plunge. Also it looks like they had a huge rush and everything was a mess.

The only thing that was good was my masseuse. When I arrived, they just left me in the locker’s with no tour, no sandals (used my own), no instructions. I truly wanted to just relax with tea before my treatment and had no idea there was an entire lounge downstairs with hot tea and comfortable lounge area. I waited upstairs near the jacuzzi and cold plunge. Also it looks like they had a huge rush and everything was a mess.

What can I say. They know hospitality. There was a private extremely large corporate event happening as we were checking in so things were a bit chaotic but you would never know it. Things went smoothly and they even upgraded our room with a view. The room was stunning with a large balcony. The bed was BEYOND comfy. HIGHLY RECOMMEND. P. S there is a city parking lot right next door if you are traveling in an oversized vehicle like we were.

What can I say. They know hospitality. There was a private extremely large corporate event happening as we were checking in so things were a bit chaotic but you would never know it. Things went smoothly and they even upgraded our room with a view. The room was stunning with a large balcony. The bed was BEYOND comfy. HIGHLY RECOMMEND. P. S there is a city parking lot right next door if you are traveling in an oversized vehicle like we were.

The Eden Roc is a very nice hotel. Great beach and pools - but crowded.

The Eden Roc is a very nice hotel. Great beach and pools - but crowded.

Spacious room with beautiful ocean view - lovely amenities -

Spacious room with beautiful ocean view - lovely amenities -

Amazing!

Amazing!

Room in tower was very nice. Terrific shower and very comfortable bed. Beautiful view of ocean.Fabulous staff everywhere at hotel

Room in tower was very nice. Terrific shower and very comfortable bed. Beautiful view of ocean.Fabulous staff everywhere at hotel

Your Concierge is the best!!!!!

Your Concierge is the best!!!!!

Very spacious rooms, great restaurants & friendly staff. We will stay here again

Very spacious rooms, great restaurants & friendly staff. We will stay here again

room exceeded EXPECTATION - THANK YOU

room exceeded EXPECTATION - THANK YOU

They did not clean the room once during our 2 day stay. I asked for a folio at check out but they never sent it. The room, view, and location however were nice.

They did not clean the room once during our 2 day stay. I asked for a folio at check out but they never sent it. The room, view, and location however were nice.

Beach $17 for a small bag of mixed nuts!

Great hotel, loved the room. Has 2 pools which is great and beach access. Dinner at Nobu was fantastic

Great hotel, loved the room. Has 2 pools which is great and beach access. Dinner at Nobu was fantastic

Our first night was marred by check-in disaster. Disappointed that we paid a hefty price to stay there and still had to pay for a beach umbrella.

Our first night was marred by check-in disaster. Disappointed that we paid a hefty price to stay there and still had to pay for a beach umbrella.

Great experience!

Great experience!

Great

Great

Great hotel

Great hotel

We had an amazing stay. Right from the valet on entry to the reception staff, the staff at the breakfast buffet and the attendings at the pool and beach were exceptional. The room was amazing and the amenities just as advertised. The breakfast buffet was great and this hotel is friendly for families and for partying with world class restaurants located at a stone’s throw (Nobu on site and the Hakkasan next door). Would come back here again when visiting Miami Beach.

We had an amazing stay. Right from the valet on entry to the reception staff, the staff at the breakfast buffet and the attendings at the pool and beach were exceptional. The room was amazing and the amenities just as advertised. The breakfast buffet was great and this hotel is friendly for families and for partying with world class restaurants located at a stone’s throw (Nobu on site and the Hakkasan next door). Would come back here again when visiting Miami Beach.

It is ok, overprice for what it is

It is ok, overprice for what it is

Staff were very friendly. The rooms were dated and did not feel that clean for the price point. The location is very good and the beach set up was nice.

Staff were very friendly. The rooms were dated and did not feel that clean for the price point. The location is very good and the beach set up was nice.

Not much - only real benefit was that it was close to Fontaine Bleu Not a lot of dining options, too hard to access pool area, too hard to access fitness center, front desk not trained in highlighting what’s available, in ability to get detailed invoice (but that could be an issue with booking.com)

Staff was great

Staff was great

Professional staff, incredible building.

i don’t liked The heating system in the room wasn't working, and it was very cold, which caused me to catch a cold and have a runny nose.

Upon my arrival in the 11PM hour due to the storm, there was a full club happening in the lobby. Loud and overwhelming. I was given a room off a very sketchy hallway on the first floor and the key did not work. I went and forth to the front desk (exhausted) THREE times…still didn't work. Then they say “security” would be let me in and bring back my key…which sounds anything but secure to a female solo traveler. Front desk finally called a manager who found. Room on a higher floor. Finally in room at almost midnight. Key worked but room was hot, AC didnt work, bathroom was dingy (see tub) & I have no clue what they were doing to fire alarm (see pic). Asked for one your late check-out in the AM and Christian at front desk was rude, would not give me a chance to ask my question or explain. Just condescending & a no. Asked for a supervisor who clear was more senior and after listening to my need immediately changed my check-out. Rude front desk, dated room. Skip Eden Roc. Stay on Nobu side.

great location, beautiful facility, courteous attentive staff. A must stay while in Miami.

Absolutely loved the room, I was amazed but how homey but also luxurious it was. Once any issue arrived the staff was quick to help. Would come again 10/10

The staff went above and beyond to accommodate us.

Location was good, hotel general appearance was fine but the view from my room was of a dirty roof with items thrown on it. The overall ambiance of the hotel does not match the cost or the advertising. The staff were average. Fire alarm went off twice, once at 8am on a Saturday morning when I had to leave my room and go outside and again that evening. I ordered ice to my room which took 35 minutes and arrived in a plastic bag.

We recently stayed for a girls trip weekend. Everything was wonderful. Room was spotless, staff were friendly and courteous, food and drinks was amazing. Definitely recommended

Loved this property. Staff was amazing. We’ll definitely stay here again.

This is a very nice hotel on Indian Beach. The room is very spacious. The food at the restaurant is good and there’s plenty of amenities. The service from the staff could have been better, the pool staff and restaurant staff seemed disgruntled. The bathroom in the room had a broken lever on the shower and seemed a little outdated but the place is nice and clean. Great option for a nice stay in Miami.

The hotel property is clean and well maintained. Staff is courteous.

Thank you

I have a few issues, first of all at check in they didn't inform us if we had breakfast included, it happened to be quite cool and the room was freezing. When we called to find out how to turn on the heat, they had no idea, but they were willing to send an engineer to our room. This was late at night. We finally got extra blankets brought up to our room. There were no bathrobes (this was a suite) and the bathroom was large, but poorly appointed. We have stayed at the Nobu side of the Hotel and that spoiled us I guess. There were no complimentary water bottles but there was a coffee maker. We had to buy water. I think if you have a coffee maker, provide coffee the water should be provided too.especially at over $500 a night.

On arrival it took forever to speak to a receptionist, long queue and only two staff on. Our room was large with a comfortable bed had we only been able to sleep. We were disturbed by trucks reversing all night with beeping alarms. Skips were constantly being filled. The glass doors onto the balcony had not been cleaned and were filthy. The balcony itself was a disgrace. Staff handled our issues well and enabled a late check out to suit our flight time. Only the electronic locks on the room weren’t updated and it took an hour to resolve and get into the room! On a positive note, the proximity to the beach and the pool was excellent as were the staff. Breakfast was good with everything you would expect, we had breakfast included, good job as the bill was over $100 for two people which was mistakenly added to our final bill at checkout. Location wise, apart from the beach access, there is nothing nearby. It was a 50 minute walk to Lincoln Rd where there were shops and restaurants. This is a busy hotel with lots of conferences and events going on. Sorry but we won’t be returning, a small hotel Mid to South Beach is the best option.

Great room

No

Great experience at Eden Roc, I was reading a review and someone said the hotel is equivalent to a 3 start hotel that’s a lie, this is a gorgeous property with beaurtui

Good customer service. Staff is always friendly and helpful. More accessible restaurants.

Needs to be updated. For the price the facilities and rooms are sub par.

Great location. Room is spacious. Great view of the beach. Check in was slow. Carpet is old. For the price there should be more service and amenities. No bathrobe, no slippers, etc.

One of the bell staff pushed me and my luggage when I was waiting in line. Very rude.

The furniture and decor was a bit worn.

All round great - will return

Lovely lobby, nice design of the grounds, well maintained and in good order, and further well-staffed. However, and keep in mind this is a $700+ room. Two medium sized rough towels is not expected for this price of room, something bigger and not rough is expected. A luggage porter that just drops your bags with you at the check-in desk and then leaves with his tip is not expected at a hotel of this caliber. A check in experience where the Front Desk insisted my card must be the issue and I used three cards and then kept saying I was the problem finally got themselves in order when I refused to chip my card or any other card after already using 3 valid cards with credit lines sufficient. And to top it off the guest wifi was not working - there was no internet connection (and I rebooted, reset etc. 3 different devices). The restaurant staff was great for breakfast and good at Ocean Social. But all the negatives/below expectations made it all add up when you consider the cost to a meh/okay.

Simplemente “Exelente”😎

Nice beach 22% service charge included

View was awesome. Not as clean in bath/tile.

Wonderful property!

We checked out the following day-th hotel proceeded to bill my credit card for resort fees, valet fees for nights we weren’t there. Buyer beware

Housecleaning starts at 8am, they were loud on our floor & didn’t let us sleep. It wasn’t a vacation when you’re forced to get up early in the morning. Also, it’s a bit dated, they need room renovations asap.

The rooms are large and quiet, the beds are very comfortable and the beach is very nice. The staff is unfortunately not up to the expected standard. They sent us with our luggage to the wrong tower. We have asked a few times about the activities schedule and they did not know how to respond. Some of their younger staff dont seem to care that much. At that price level, one expect a difference service from staff.

Very slow. Staff couldn’t find booking. Then no help for finding elevator. Took over 20 mins of waiting.

Staff is friendly on top of things and you can’t beat the location of the beach

Very nice, big nice room, hotel food good. Beach fab….

Beautiful place, very clean . If there was a microwave, and a fridge I would come back to Eden Roc . No fridge , no microwave

Loved it! I will definitely stay here again. I found the hotel to be lovely and I rank it in my top 4 Miami hotels. My ocean view room was absolutely stunning and I love that Nobu restaurant is attached for easy dining access. The lobby bar was enjoyable and the SPA was lovely. I’ll stay here again anytime!

Amazing Property

I didn’t like the fact that I had to pay for everything even after paying such a significant amount of money to book the room. The employees at Ocean Social wasn’t that friendly. I don’t know if the reason is because I’m “not white” let’s put it that way. They made my wife uncomfortable and that made me unhappy. The pool was giving problems so we couldn’t go in and it was annoying. It’s weird for a guest at a hotel be required to pay to use the hotel’s beach umbrella. All these things need to be corrected. I’m not recommending anyone to go here.

The Manager Sheldon Chavis was very helpful and when our jacuzzi suite had maintenance issues he followed back with us and moved us. Jullian and Sheldon helped us create beautiful memories after

The service could be slow but it was A holiday weekend.

Very modern and cozy hotel. Large and clean room. Christopher at the front desk was very pleasant helpfull, providing us with an early checkin after a tiring flight, specially for the kids

TERRIBLE CUSTMER SERVICE!! Very disappointing stay with my boyfriend. We were visiting Miami for my birthday weekend and my partner arranged for flowers to be delivered to the room the day of our arrival as a surprise, the flowers were no where to be found- not in the room, not at the front desk, no one could tell us where they ended up. The flower delivery company sent a proof of delivery to the Eden Roc concierge, who seemed to have "misplaced" the flowers? I don't even know how that happens? No one was apologetic or offered to help rectify the issue. When you pay $800 a night you would expect better service? Furthermore we had an issue with an outlet by a coffee machine where the coffee water spilled into an outlet and the outlet started to smoke. We called downstairs to have someone come up and ensure everything was alright in the room but there was ZERO sense of urgency and we basically had to beg them to take a look. Lastly, there was just poor communication all across the board we were told we had complimentary access to the sauna, steam room and cold plunge at the spa as guests of the hotel- which we did not. When we arrived at the spa they said "yes - you have access for $75/pp??" Doesn't seem complimentary to me. I have stayed on south beach many times and can assure there is much better places to spend your vacation and money than this disaster of a hotel.

The staff was so helpful

The hotel is quite large and welcoming. It is a bit outdated in the rooms. Bathroom is very nuce his and gers vanities and seperate shower from toilet. Water temp is very good as well rainforest showers.Housekeeping is very good and attentive.

Outdated Jr suite much smaller in real life understaffed. Moldy ac vent, broken cabinet door. Room service closes early. Patio slider lock broken

Friendly staff- average room. Amenities did not work (hot tub, pool)

Everything is great in this place 👌😊

The front desk is always fantastic. Housekeeping was extremely rude when I asked for additional pillows and blankets for my children. Fernando yelled at me and told me the hotel was full, which it was not. The pull out bed and couch cushions had stains and marks all over it.

We had a fantastic experience at Eden Roc! What we loved the most was the beach experience with easy way to get beach chairs and umbrellas, the proximity to the wonderful beach, the view from our room, the spacious room and great dining options. We would highly recommend this property.

Yes

Wonderful experience and great views

Could not check in room was not ready. Room was very noisy , doors slamming outside and the shower was not working well.

Beautiful hotel. Loved it! The staff was amazing, room was comfortable and the free chairs and umbrella was perfect.

Relaxing stylish designs, great room with balcony with ocean view. Incredibly friend and warm staff at every single point in hotel which made vacation truly relaxing and specia. My wife and me had most relaxing and memorable vacation.

Pools weren’t heated I didnt love that

Need complimentary breakfast or bare minimum drinks such as water! Everything costs money even water

We love the location of the hotel. I love that it’s oceanfront. Our room was nicely appointed although I felt like the entire hotel could be cleaner and it is showing its age. Also, the water in the bathroom is not very hot.

Very unhappy with the room. Needs upgrading. We were on the 3rd floor set in at the end of the hall. Very limited view and very limited light. Hotel refused to move us.

I wasn’t expecting a beach view so that’s a non-issue. The rooms need some repairs - baseboards coming off, paint peeling…for that kind of money, I expect better. The AC didn’t work very well either.

The negative- the hotel is old. The rooms are bare, we had. 10-12’ wall with nothing on it, no sofa, desk, etc. Our room balcony door didn’t lock (traveling with kids), our bathroom door handle was non existent, the shower handle fell off on first use, the bathroom mirror was coming out of the wall, the tv didn’t work for the first 3 days we were in the room, and we had no robes, not enough towels for 4, etc. it just felt like the standard was low and in need of updating. The view is beautiful, the room is dingy.

The Hotel location was Excellent, however the room was old and beat up. Toilet didnt work for 3 days,management staff was Extremely Rude and unaccommodating

Nice private beach area. Was given corner suite with a balcony & ocean view as a free upgrade. Service was a little slow but I would stay again. Very clean rooms and nice property.

No view from room, just a wall and trees. Not like the photos. No effort by management to fix things. AC was broken in room and wouldn’t turn off, couldn’t sleep due to freezing cold even when set at off and 80 degrees. Breakfast said until 11:30 on the TV, called at 11:15 they didn’t honor it. Failed to clean room. Long wait for beach chairs. Understaffed

We had an amazing vacation at Eden ROC, the immediate access to the beach, the friendly staff and the location of the hotel. The only down side was that the breakfast lacked variety and the beach umbrellas came at an extra cost. Overall it was a wonderful stay and a beautiful hotel.

Excellent

👍

Front desk staffs were confused how to

Beautiful

Beautiful

Great hotel for families with easy beach access. Wish the pools were heated!

Did not receive any of my Expedia Platinum perks. Water in the bathroom sink did not work. Not many food options. No store located at the property. Otherwise was a great stay with good beachfront location. There is a free shuttle to get places in Miami Beach but often full and won’t stop usually had to wait a couple shuttles in order to get on.

the rooms are very clean, staff was knowledgeable and nice.

Everything was amazing and staff was great!

Rude front desk at check in, no explanation, feels like a quality inside the rooms, no robe, slippers. Just thoughtless overall. There is a reason prices are low. People smoking in room next to ours filled out room with smoke. Kept us up from 2am until morning we left early and they only offered to comp us $50

Everything was perfect

Pillows are way to soft and the bed is like sleeping on a brick. Upgrade to a junior suite was very nice. The buffet is good. $38.00 if not included in your room package. Didn't like the mandatory 22% gratuity on the buffet even though it was covered in the price of the room. Had I had to purchase it separately, there would have been a discussion about that high of a gratuity for bringing a cup of coffee and juice.

Great clean luxury stay

We had a gorgeous view of the ocean! We enjoyed the amenities and the staff were excellent.

Great room

Our state was amazing but what they said that they included within the state wasn’t true. They said heated pools was included free breakfast was included, and none of that was true and I think it was too expensive. We had to pay for every little thing.

Beach view, Bar

Absolutely lovely front desk staff. Chris and Joao were so pleasant and professional.

Staff very helpful enjoyed my stay

Everything was great but the bathroom fixtures are not the best. Stiff operation of faucet handles, tub wouldn't drain, shower leaks water onto the floor. Also, I could do without the constant loud throbbing disco music at the poolside. Otherwise, excellent service, friendly staff.

Awesome staff and the room was excellent.

Very nice room, restaurants, and staff!

Vrey old hotel !!!

Paid $900 to stay in a resort view, one bed, sub par room with bare minimum amenities for one night. I already paid $630ish for that room on Expedia and the hotel charge me another 250. They held it for incidentals and never returned it. I barely was in the room did not incur any damages and it was pretty spotless when I left, did not take any food or drink, did not charge anything to the room either sothere’s no reason they should’ve kept the 250. I called to see if someone could help and clarify the charges, and the person was very unprofessional disinterested in helping me and hung up the phone.

Due to the freezing temperature inside the room, I had to keep the balcony door open overnight to let warmer air in. This caused significant noise from outside, and I was unable to sleep properly. This situation was highly uncomfortable and unacceptable, especially considering I was charged over $900 for the night.

.

Room was great…clean and exactly as described! Only negative was that there was 20% tip included on everything…and most places didn’t make it known…except the lobby bartender. Very shady to me because I ended up tipping twice amounting to 40+ %!!!!!!!! 😡

Staff was friendly, helpful. Property was beautiful and well maintained.

We love it. Thanks

Christopher on front desk went above and beyond. Only issue we had was at breakfast when friends of other guests decided to sit with their friends mid breakfast which basically meant right on top of us at our table. That much so that you could not get out of our seat that side of the table. We did leave a handbag after we left which was kept safe for us to collect after our cruise which we really appreciated. Would definitely stay at this hotel again.

Had a very nice peaceful vacation .

Awesome view

Everyone so nice. Very clean.

Perfect as always

Was great!

Everything was perfect. I like it so much!!!

Friendly service, clean rooms, great pools, and a beautiful ocean view

Nice hotel. Friendly staff. It’s looking a little tired. Needs a refurb. Pools go into the shade with early in the afternoon. Pool loungers are very uncomfortable. No pads and they are old and worn and so sagging onto the metal bars. Breakfast was good but be ready to pay $50 per person for the buffet. I’m

Room was spotless. Staff and amenities were excellent

Beautiful property on the water, amaxing views!

The hotel is great, the rooms are spacious and nice, and the service is excellent. The only downside was the room cleaning — it was really poor.

Large rooms. Very expensive

Beyond expectations

The staff was very nice, they gave a free room upgrade for the whole stay.

Clean room nice view

Christopher at the front desk was amazing—very friendly and helpful. Our family of four stayed in Miami for 4 nights and 5 days, and he really made our trip better. Thank you, Christopher!

Yes

Friendly and accommodating staff. Great time, would definitely come back!

Service was bad and nothing was worth the price

Amazing experience at the Eden Roc! My wife and I stayed last night, and everything was exceptional — especially the service. Joao at the front desk went above and beyond for us with such kindness and professionalism that we were genuinely speechless. Thank you, Eden Roc, for making our stay unforgettable!

Upon check -in , I was assigned to a different room than the one I had booked. When returning to the front desk and informing them about the issue. Their response was that they were sold out on that day and to return on the 2nd day after 3:30pm to have the room switched. Checked on their website and they had rooms of the same category I booked available

Pool water is too cold

Wonderful

That being said, what let the hotel down were a few policies and generally the standard of accommodation; for example, a late check out was only available to confirm on the day of check out, up to 90 minutes later. Also, the hotel would not allow us to have complimentary access to a shower or anywhere to properly change after check out. We had a 11am checkout and 10pm flight so spending the day by the pool was near on impossible with nowhere to freshen up. They wanted $75 per guest to shower in the spa! The furnishings in the room need modernising. The carpet was worn, the shower didn’t drain and the patio furniture consisted of two plastic rattan chairs which were extremely dated. And a concrete block for a table…! It’s not what you’d expect for a 4* hotel. Finally, there was no dedicated children’s area so there were children in every pool, not ideal when you want some peace and quiet and there is easily space to allocate one pool for children only. I would recommend this hotel if you would be happy with a 3* hotel not 4*, but the staff were absolutely 5*!

BEAUTIFUL

Our stay was great! It was quiet and relaxing.

Hotel was nice and in a good location. Our room was ocean view but

Clean room, great location

Great place. Clean room. Courteous staff!

Rooms clean and great location and amenities Wonderful beach

Rooms were old and semi falling apart Much better options to stay in south beach

Great stay!!

The staff was outstanding

Staff at check-in was super rude! Hotel was jammed packed and overwhelming for us! We thought were coming to a calm quiet place to vacation and the place was jammed with a real estate summit and sort of ruined the relaxation for us! Was Very disappointing

Had a very average room the second visit next to the Maids room making early morning noise as well as roof from a service room above the room. Didnt sleep for three nights. Very bad meal at Ocean Side Restaurant. No love in the food, service shockingly slow . Better Hamburgers in Shake Shack. Cesar Salad was a bowl of packet lettuce with a tiny dash of chicken , not chicken breast which is a first for me seeing that we lived in Italy and around the workd and know decent food, and never had chicken bones thrown into the lettuce and been told it was a Cesar Salad. Room had a view of the roof of the valet which they called inlet view . The poor staff are decent but the hotel has no love its dropping down the rankings .

Clean modern room. Over priced food and drinks.

Joao at the front desk was awesome and super helpful.

Great

Great service - thank you to Jullian at the front desk and Miguel at the beach for making our trip extra special! The room had incredible views and the property and service was top notch. We loved our stay and look forward to coming back!

Great

Perfect

Great & friendly staff,they are very helpful. Nice & clean.Top Hotel!💯 We Love It!😍 We’ve also got complimentary early checkin and late checkout. We will come back to this Hotel for sure. And I recommend this hotel for everyone. Make sure you book this hotel with Expedia and select the breakfast option. With Expedia you will get the Buffet Breakfast for around $40,- a day for 2 persons.($20,- per person) It’s a great deal!! Go for it! At the hotel the Buffet Breakfast is around $102,- for 2 persons. ($51,- per person). Thank you Expedia!🙏❤️

Beautiful

Beautiful, quiet place

Really liked this hotel and would definitely stay there again.

They woke me up at 3 a.m. by mistake, saying they needed to do AC maintenance, and the guy insisted on coming into my room at that hour — obviously, I said no. They also “lost” part of my DoorDash delivery at the reception. On the day of checkout, they knocked on my door to “remind” me that I had to leave by 11 a.m. Such an inconvenient and crazy hotel. I don’t recommend it!

Room was very clean as well as all amenities. Some furniture and fixtures are a little dated. We were charged for two mini bar items that we did not use or even look at. Front desk was able to reverse charges.

Great place to stay!

They put me in a room I’d never seen before small, run-down, and honestly not even worthy to be called a hotel room. When I politely asked for a slightly later checkout because my flight was a bit later, the response was downright rude. I’ve never been spoken to like that by any hotel staff, let alone here. It was clear that because I didn’t book directly, I was treated like a second-class guest. I understand there can be a downgrade when booking through a third party, but this went way beyond that. It completely changed how I feel about a place I used to love.

The hotel is absolutely beautiful. Perfectly located to have the resort feel but in 10 minutes you can be at South Beach

Great location and nice beach. The service was good and everything was clean. I did not realize the adult only pool is only for Nobu guests which was a little disappointing

Great stay

The property is beautiful. I ended up upgrading my room to a King with a balcony. The room is absolutely stunning. However, unfortunately I think our bed may have had a broken board underneath or something. The bed sloped downwards and felt uneven aside from that, it was a great room. If it’s at all possible to have any compensation or accommodation towards that, that would be great.

Food and drinks are extremely expensive but probably typical for Miami. There is a 20% service charge added to everything and not all will disclose so you can end up tipping 20% more until you catch on. I was charged $9.16 for a soda water which left a very bad taste after spending thousands at the resort. That’s the type of thing that will make you not want to go back.

Great place, weather made the beachfront experience a little worse

Amazing

Drinks not consistent across the different bar

Dining leaves a lot to be desired. Food has been a big disappointment and we had to Uber to better restaurants

Everything

I’m not impressed at all. I stayed on the fourth floor, supposedly an “upgrade” with a balcony, but it was a joke. The two chairs looked like they were picked up from two different hotel rooms. The bedroom and bathroom are extremely old and tired, and the walls are dirty. The whole place feels neglected and poorly maintained — very disappointing experience.

The hotel was too crowded. Could not find a chair at the pool(s) to seat at.

Nice beach. Pool was cold.

Wonderful place to stay

Beautiful hotel! Great location. Valet staff was wonderful. Great choice to spend some days by the pool and beach without ruckus. Loved it.

Great resort! Great location. Multiple pools. Clean rooms, beautiful property. Staff always treats me so well. The concierge Joao really went above and beyond for me. He really made my trip special. Check in went very smoothly as well. Highly recommended!

Nice view!

I love this hotel -everything from the vibe, to property and the staff. Also the breathtaking views from the suites. I have stayed at this hotel several times and it is my hotel of choice. I look forward to many more stays. The only very slight disappointment was that this time the jacuzzi on my suite would not work. I look forward to my next stay in December!

Been coming here for years. Consistent - Nobu is a fabulous restaurant

Terrible wait checking in

Excellent location, fantastic service, and high quality restaurants

Great place

Beach view and room maintenance was extremely helpful

n nbvjhvjhvjh

This was our third year staying at Eden Roc and it never disappoints! From the moment we arrived, the staff was incredibly responsive and welcoming. We received a wonderful room upgrade with a stunning ocean view, and everything was spotless as always. The property is beautifully maintained, and the food options are fantastic, plenty of variety and always delicious. Each stay reminds us why we keep coming back year after year. Eden Roc truly feels like our home away from home, and we’ll definitely be returning again and again!

Beautiful place and relaxing but little too quiet. the stated it would be live music in their lobby and only could hear the crickets and water. If you want to relax and get away from everything this is the place. I will visit again

Immaculate beach, great service, overpriced jet skiis service

Clean room nice staff pool and beach was nice

Amazing location; clean and quiet.

The beach view was beautiful, the location is very convenient from shops and airports. The Nobu Hotel was clean and comforting! Will recommend this one!

Check in was accommodating and our room and pool area were great

Love the pool to beach access. My room seemed outdated but it was fine. I was supposed to have a resort view. def didn’t.

I didn’t like that I was to get an upgrade and then had to pay a fee for it.

Unfortunately, our experience at Eden Roc left both of us feeling disappointed and dejected. While I acknowledge that the property is clean and well-maintained, the service and communication were severely lacking, and several issues greatly impacted our stay: Customer Service: After booking, I called the concierge to arrange room decorations for my mum’s birthday. Unfortunately, I was hung up on and rerouted (3) three times, which was incredibly frustrating. Eventually, after more than (3) three attempts I was able to reach the relevant department. Check-in process: We were not provided with room keys, nor were we informed about check-in (4PM) or check-out (11AM) times. I was also told that I would receive a notification when our room was ready, which never arrived. Lost grocery bag: Our grocery bag was misplaced following check-in, and we had to wait more than (2) two hours for a resolution. Eventually, we were told the bag was undiscoverable, and the sum of the items inside would be reimbursed with hotel credit. Poor response time: After reporting the missing bag, I had to physically speak with a manager at the front desk and wait an extended period of time for a resolution. Non-functional amenities: The bath in our room was not functional, and the toilet did not flush properly resulting in it becoming clogged, which was highly inco

Beautiful and comfortable room

Extremely nice

Excellence in everything

Best

Best

Front desk

Wonderful place, very elegant!

Very good

Overall customer service was poor, and room AC was broke...

The view was awesome. The access to beach was easy and it was clean, well maintained. Choose a Ocean View room

This hotel was excellent!!

This was a beautiful hotel, staff were very friendly and nice. Had a good time at this hotel.

Very helpful welcoming staffs

It was a nice hotel but expensive and charged resort fees even though there was no benefit because you were still nickeled and dined for everything

Very comfortable and clean

Great place

The property was beautiful and extremely clean. The resort had a convention there but we hardly saw any other people. The food and drinks were really good but expensive. 3 small margaritas cost $66 before all of the fees added on

Love this property. It’s become my favorite property to stay at in Mia. Has a luxurious feel. The junior suite balcony view is unmatched. Staff is always nice and accommodating. Looking forward to my next stay.

the staff and service

I have stayed here many times sometimes three times a year, over fifteen years. This time I had a room next to a maids store room and a terrible view into a roof. Also the bed was one of the worst on a two week trip in the US. Hilton beds put this to shame.Really one of my worst times in this hotel very disappointing. Maybe they need to take care of repeat guests . The hotel was 30% full which makes it worse. Will think twice about returning.

hotel was luxurious, staff where very accommodating. Clean room, big and spacious. Access to pool and beach easy

I had an incredible time and wished I could’ve stayed longer

Great experience

Everything was awesome..

Found dirty underwear and socks in our room and the really noticed how dirty the place was.

The beach view from my room

Direct on the beach and a nice pool area. The staff there was amazing!

Valet parking slow

The people next to us needed to mind their business instead of ours.

Amazing, relaxing and fun!

Everyone made our stay so enjoyable and at home!! Can't wait to come back and visit everyone!! Thank you for making my husbands 60th an awesome stay!!

That said, the prices are extremely high for what you actually get. While the amenities and service are solid, they don’t quite match the luxury-level rates the hotel charges. Food and drinks on-site were also very expensive compared to similar options nearby. In short, Eden Roc is a nice hotel in a prime spot if you’re looking for a fun, energetic Miami stay, but be prepared to pay a premium that may not feel fully justified by the experience.

We are looking forward to our next visit! The property is stunning, with the spa being a particular highlight. We also can't overlook how accommodating Joshua at the Nobu front desk was during our stay. A special thanks to Sheldon for securing us a wonderful beach view—truly an amazing experience!

Elevator was a little old. But my overall stay and amenities were outstanding. Will stay again.

Clean

Excelente esta

Good

Recommended 100%

We got a bill for 375.00 extra at check out for beach and pool usage. We went to the pool once. 👎👎 Do Not Recommend

Will stay again.

Really nice

I love the ocean view junior suite, where I met my love.....

the best hotel I've ever stayed at

Eden Roc is an excellent hotel. Right on the beach. Easily accessible. The service and quality is outstanding!

The resort was very nice. The balcony view from the suite is absolutely amazing. The staff was nice. Enjoyed the pool and private beach area as well. I would definitely stay again

Very disappointed to see Jean is no longer working valet. His personal service and friendliness is why I continued to return to Eden Roc. Valet service was very poor and difficult without his care I become accustomed to.

Outstanding stay at the Eden Roc Miami with helpful and generous staff! Wonderful resort that we will recommend time and time again in future!

Amazing stay!

The bed and pillows were very comfortable. I slept like a baby! The food at Nobu was excellent, especially the breakfast!

Great amenities great for families

My phone didn’t work, my tv didn’t work, kinda outdoor, I stayed 2 bed room ocean view. Btw no deliveries can go directly to your door which I inconvenience walking back and forth in the lobby, the staff isn’t helpful. Bar sucks in side. Just go to ocean social for happy hour trust me lol

Just Ok

Stay was great except housekeeping. They did a half ass job cleaning my room came back to redo it and it still was not great. Other than that, I love the hotel

It was great except for the dumpster views outside the balcony ocean view

Thank you to everyone. Everyone was nice and supportive.

Fire drills every morning at 9. Construction next door. Dusty room. Absurd. There were some highlights silly stuff throughout. Rules meh. Prices were out of control.

Good location.

Love it!!

So expensive, you have to paid 22% for tips everywhere

Extremely rude staff and manager t

Great Job

Food options , staff friendliness , ocean views are just what you need for a birthday, or get away celebration

lied about fire drills had to move hotels

room was dirty when we checked. There is a hidden fee of $45 daily which they do not mention until checkout

Amazing room, great service

I love everything about the hotel, it clean and the staff were friendly and welcoming. Beautiful place. Can’t wait to visit again

I really enjoyed my stay, really clean and smells really good. Not noisy at all. Really expensive drinks. Not too much restaurant near. Love the beach and pools. 4/5

I had a great time during my weekend stay at the Eden Roc. The cleanliness was top-notch and the location was amazing, making it easy to enjoy the surrounding area. The only drawback was how costly food and drinks were at the hotel, and for the prestige the property aims to uphold, I believe the service could be elevated to match. I also wish there were more activities or a livelier atmosphere to make the experience even more engaging. Overall, a beautiful property in a fantastic area, but with a few areas that could be improved.

Tension at the lobby between staff

Awaime

There was parking right next door.

Great stay!

Comfy beds, spacious room with ocean view. Front Desk costumer service is the best! Pool service could improve. Beach staff pick up chairs and beach beds at 5pm :( I feel they could extend those hours. Overall great experience.

Had an amazing stay. The beds are superrrr comfortable

Beautiful lobby and amazing staff!

WiFi was unstable and wouldn’t not connect consistently. When we went to the beach I was told I only get two chairs but if we wanted an umbrella it would be $30. There was a cockroach in our room which caused us to have to launder 6 items of clothing and a blanket, which was over $200. The hotel didn’t want to refund us the bill even though they caused the issue by putting us in a room with bugs. I was disgusted beyond measure and will never return here.