Cadillac Hotel & Beach Club, Autograph Collection
About Cadillac Hotel & Beach Club, Autograph Collection
This oceanfront hotel in Miami Beach offers direct access to the Atlantic Ocean and is 5 minutes from South Beach. It offers a family-friendly outdoor pool and an adults-only pool, 3 restaurants, and free WiFi. The spacious rooms at Cadillac Hotel & Beach Club, Autograph Collection feature modern, bright designs and offer city or ocean views. Each room has coffee-making facilities and a 42-inch flat-screen TV. Cadillac Hotel & Beach Club, Autograph Collection hotel offers a hot tub surrounded by tropical landscapes and a gym. A full-service business center and laundry facilities are on site. The Miami Beach Convention Center is a 5-minute drive from the Cadillac Hotel & Beach Club, Autograph Collection. Jungle Island is a 15-minute drive away.
Amenities
- On-site parking
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Valet parking
- Bar / lounge
- Café / coffee shop
- Business center
- Express check-in / check-out
- Concierge
- Dry cleaning
- Self-service laundry
- Luggage storage
- Multilingual staff
- Full kitchen / kitchenette
- In-room refrigerator
- Pool
- Spa / sauna
- Pet friendly
- Family friendly
- Wheelchair accessible
- Public transit access
- Smoke-free property
Reviews
The hotel receives mixed reviews with guests appreciating the cleanliness, location, and staff friendliness. However, there are consistent complaints about the high cost of food and some issues with room readiness and cleanliness.
- Great location and beach access
- Friendly and accommodating staff
- Food is expensive
- Issues with room cleanliness and readiness
- 5/5
Pool is amazing and so is the beach.
- 5/5
Beautiful and head security Maria or Marie I hope I have it right she was a great help. Will be back.
- 1/5
Terrible staying they took the deposit from my card and they’re didn’t give it back till now
- 3/5
Overall, the hotel was well maintained, but there were a couple of maintenance issues in our room. The bathroom fan was not working, and the safe had a low battery warning. We reported both issues on the first day, but they were not fixed during our stay. I also wanted to mention the breakfast. We booked a hotel package that included continental breakfast. It included cereals, fruit, yogurt, pastries, cheese, and ham. Hot items, such as eggs, sausages, pancakes, or waffles, were available for an additional charge. The beach and beach service were good, although umbrellas also came at an extra cost.
- 5/5
The room.was comfortable and the large walk in shower/bathroom was so much better than a traditional cramped hotel bathroom.
- 1/5
Just overrated the staff use to go over and beyond
- 4/5
The hotel has a great location right on the beach with nice, very clean swimming pools. The rooms are small with low ceilings looked renovated with new flooring and decor. I didn't like the mini-bar in the rooms, where everything including the coffee maker and glasses is weighted. There's a small sign behind it stating that if you lift anything for 45 seconds, you will be charged for it. I understand alcohol could be an extra charge, but glasses, coffee maker and coffee? Also, on Expedia, it showed two queen beds and a chaise lounge chair, which I liked so I could sit and read instead of sitting on the bed. I was advised that all rooms with two queen beds come without a couch, only rooms with one king-size bed have a couch. Also only two free outdoor beach chairs and towels per room. If you have a family of four, you need to pay for additional items. Umbrellas and beach chair canopies are an extra charge too,plus resort fee $51
- 5/5
Lovely hotel with dual pools (adult and family), close access to beach. Excellent service and good food.
- 5/5
The property was amazing !! Staff was super helpful and the beach area was to die for!! Our view of the ocean from our room was amazing.. they also have 2 beautiful pools and an amazing resturant
- 5/5
Very nice and sweet hotel
- 4/5
The closet door in the room couldn’t open all of the way because it butted up to the main entry door which was a bit frustrating but overall we had a wonderful stay!!
- 1/5
“5 star” yea right I’ll say 3.5! Someone else panties was on my balcony when I arrived in my room, staff was “nice nasty” and over charge for simple stuff, so many misleading things dealing with that hotel. Over priced and not worth it! Fine somewhere else! The door men was amazing though! Love them!
- 1/5
Door battery went out had to wait for someone to change batteries, safe batteries were out, had to wait for maintenance to change those too. Couldn’t eat in lobby tables, or move a chair to accommodate group. Overall terrible experience.
- 4/5
Nice property in the heart of Miami Beach.
- 5/5
We had an amazing stay at this hotel! The staff truly made the experience exceptional. Every single person we encountered was warm, welcoming, professional, and genuinely eager to help. From check-in to check-out, they went above and beyond to make sure we were comfortable and had everything we needed. The hotel itself was beautiful and clean, but it was the outstanding customer service that really stood out. We felt valued and well taken care of throughout our stay. Highly recommend and can’t wait to return!
- 3/5
Someone I was traveling with has allergies and I requested a feather free room. I was also traveling with my puppy and requested the dog amenities because we were celebrating four birthdays, including his and I wanted it to be extra special. Not only wasn’t the room not feather free when we arrived, the guest started having an asthma attack. Took them hours to get to the room and switch out the pillows. Never got the dog amenities. Juan was great with my bags and brought me a refrigerator. My server at Donna Mare was also very good. I don’t remember her name.
- 5/5
This is a beautiful hotel, has changing rooms to change if your leaving later, the room was comfortable, needed a little more cleaning. Loved the 2 outdoor pools, has a small hottub. The coffee shop adjoining the hotel was amazing w good coffee. The staff was super helpful, we enjoyed the complementary bikes.
- 5/5
Very clean with a good positive vibe
- 4/5
Room Was Clean
- 1.5/5
Good location and nice pool with an adults only section. 1.) The breakfast you pay for is only continental breakfast which is basically bread and ham and cheese. This isn’t made clear when booking with booking.com and you’re not made aware at check in. When we got our breakfast the first morning we were made as if we were stealing food and they were going to charge us I believe $18 per person per night for some eggs and sausages. We then witnessed every morning the staff hounding the other people! Not worth it! 2.) When we checked in they checked us into a room right next to the elevator shaft and everyone the elevator went up you could hear it. You could also hear the door squeak open every time. We check in very late and had to go down at around midnight to be moved to a different room. I don’t even understand how that can be a room? Surely everyone must complain. 3.) When you go to the beach in order to have an umbrella we had to pay I think $25! This is ridiculous as we are guests of the hotel and you should not have to pay for an umbrella! 4.) Considering we were visiting Miami in the USA there was a lot of Spanish being used in the hotel and sometimes it was hard to understand the staff.
- 4/5
The hotel is really nice, walking distance to the beach, good restaurant and nice pool. The bad thing, the valet parking was supposedly full and we had to park on the street. The concierge said it was okay to leave the car there overnight and we got a ticket. Besides that everything else was good.
- 4/5
In a room that had a terrific view of the garbage cans and construction site outside my window. Noise was intolerable. I asked To be moved right away but they said they could Not because the rooms were taken. It was Mother’s Day. Anyhow, we moved the next day and room was much nicer. But, if I didn’t complain, stay would have been horrendous.
- 3.5/5
Good
- 5/5
👍👍👍🔥
- 5/5
Great customer from everyone especially Adrian. The food and view
- 5/5
Great customer from everyone especially Adrian. The food and view
- 5/5
Yes
- 3/5
The lady at the valet parking was super nice. Other than that hotel was ok.
- 5/5
Excellent!!
- 5/5
I definitely be back soon!
- 3/5
Loved the pool area, front desk people and the Italian restaurant.
- 1/5
- The upgraded room had a broken refrigerator. Maintenance confirmed it was broken and later delivered a large freestanding refrigerator, but there were no cold drinks available. When we asked for ice or chilled wine, we were given a plastic bag of ice and told there was no cold wine available despite a full bar on the premises. - At checkout we were charged the resort fee and taxes. I informed staff these had already been paid, and was told to contact Expedia.
- 5/5
Amazing view
- 1/5
The stay was very disappointing. The room felt damp and dirty from the moment we arrived. The shower door didn’t close properly due to crooked glass, which is actually dangerous — if you don’t realize how to handle it, it could easily break and cause injury. The bathroom doors were swollen and damaged from moisture. We specifically paid for an ocean view room, but instead got a side balcony with just a tiny glimpse of the ocean. What we mostly saw was the trash area and laundry facilities — definitely not what we expected or paid for. Overall, not worth the money and far from the advertised experience.
- 5/5
Great beach access, lovely staff
- 3/5
Property was pretty good. However, it was very visible that people of color did not receive the same service as others. Requested an upgraded room and was told that they were sold out only to find out that was a lie. In addition, we had a late check out due to a late flight. Spoke with someone the night before checkout and was informed we could pay $150 to stay until 6pm but needed to go to the front desk the next morning. We did as told only for them to tell my husband that we had until 1 as the late checkout with no fee but $150 fee would be applied only to stay until 3pm after speaking with someone else.
- 5/5
Beautiful
- 2/5
O
- 4/5
The pool chairs and staff are lovely. As well as beach chairs. So comfortable. Restaurant by pool was delicious. As was dining room- Donna Mare. Overall, the staff was excellent, amenities good. I would think about staying again.
- 5/5
We stayed a few years back while the hotel was undergoing renovations ie..the pool was completely under construction. We were anxious to go back to see how it turned out and we were 10/10 pleased! We loved everything about it and cannot wait to go back! The staff is wonderful!
- 5/5
The staff was friendly and the outdoor space was fantastic. Alternating between the pool and the beach was easy.
- 3/5
Well, I’m gonna start with the staff. They’re all so friendly and great. When it’s called the Marriott Cadillac 1940s it’s because it was built in the 1940s. We had a penthouse or the 13th floor which they’d rather not call it room with a huge deck attached to. It appeared very nice, but there was lots wrong with the room very old has not been taken care of well. Two elevators lead to the main tower. One of them went bad for a day they were able to get it fixed feasibly fast. We had an evacuation one night at 3 o’clock in the morning and then the alarm kept going off for another hour and a half. I woke up the following morning after a storm to water leaking in my closet. My clothes got wet shoes got wet. I had to move to another room, which was much smaller not what I paid for. They did comp me $300 for the night but in reality it did not cover my aggravation. I’d love to go back not sure I will. the people are really great.
- 1/5
The location - noise day and night due to a kind of generator (impossible to sleep the first night). - old bathdroom - beach view? Room close to the street. Go to the balcony (with the noice) and curb your body to see the beach near a new building under construction. - bed no comfortable. - no towels available at the beach at 4:30 (they are supposed to close at 6) - you need to pay an extra USD 45 for pool and beach amenities even if you are not using them…
- 5/5
Great location
- 2/5
Poor experience during check-in. Bad first impression on arrival to the hotel with Valet parking ignoring us and refusing to take the car due to "lack of space" but proceeded to take next car in line. Had to park 3 blocks away and walk with luggage. Access to main lobby is not family-friendly, very difficult to enter with a stroller and small kids, even suffered small accident with kid felt on floor at the entrance door. Room quality was average (significant wear/usage) and a bit pricy but nice partial ocean view. Overall, hotel facilities and location are good for adults but not recommended for family with young children.
- 5/5
Exceptional
- 5/5
Yes, the property was very accomodative towards pets
- 5/5
Staff and services were old school fantastic.
- 5/5
Beautiful pool, comfortable rooms, friendly staff
- 5/5
Everything!!! Nothing
- 4.5/5
Superb
- 5/5
Everything!!! Nothing
- 5/5
NA
- 1/5
Terrible experience. Hotel is old and falling apart. At check in, room type reserved was unavailable. No valet parking available as advertised, was sent circling around for an hour to end up at a sketchy decrepit lot. Rooms are tiny and furniture is old and doesn’t fit. Surfaces dirty. Light switches don’t work. No mini fridge. Shower water pressure a pathetic dribble. Unusable. Lobby dingy with no carpet. Not all staff helpful and not efficient. Beach staff friendly. Can hear construction all day. Don’t be fooled by nice pictures online, one of the most problematic uncomfortable hotels ever, numerous inconveniences and problems that had to chase solving the entire stay. Hotel rooms and entire building need a major upgrade. Extremely unpleasant experience, do not go to this hotel
- 5/5
Great location
- 3/5
Ok
- 5/5
Just a perfect getaway.
- 3/5
She’s a bit old. The refrigerator and coffee maker in my room didn’t work, but they refunded my resort fee. We had a room with a balcony overlooking the pool but the air conditioning unit or something were so noisy we kept the door shut and hardly used it.
- 5/5
Cadillac Hotel is a perfect place. Once you arrive and step inside the staff can’t do enough to make you feel at home. The grounds include two pools including one for adults. The outside is like a tropical paradise. Rooms are very comfortable and housekeeping is great.
- 2/5
We booked a 550 square foot room King bed,Ocean View and Balcony. We got a 250 square foot room with View of high rise across from us and Side view of Ocean. When we paid 725.oo a night. When we asked hotel to help us they were rude and wrote us off. They really could not have cared less! They gave us a 50 day resort fee credit after visiting the front desk 4 times in 2 days kindly asking for assistance! We were so kind and they were RUDE and unprofessional. We work very hard and that was a much needed vacation. I strongly recommend staying elsewhere on Collins Ave. We loved Eden ROC and Fountainbleau What has happened to manners and kindness!!
- 2/5
We booked a 550 square foot room King bed,Ocean View and Balcony. We got a 250 square foot room with View of high rise across from us and Side view of Ocean. When we paid 725.oo a night. When we asked hotel to help us they were rude and wrote us off. They really could not have cared less! They gave us a 50 day resort fee credit after visiting the front desk 4 times in 2 days kindly asking for assistance! We were so kind and they were RUDE and unprofessional. We work very hard and that was a much needed vacation. I strongly recommend staying elsewhere on Collins Ave. We loved Eden ROC and Fountainbleau What has happened to manners and kindness!!
- 5/5
Perfect location for those who want direct access to the beach and top tier hotel accommodations. To top off the experience, Collins Ave offers direct access to any other needs for a great stay.
- 4/5
I picked the Cadillac because my stay is usually top-tier. I have stayed here on at least five separate occasions. As always, the staff at the reception, pool bar, adult pool area and beach were great. Shoutout to Chris and Dillion on the beach and reception who sent a bottle of Prosecco up to the room in celebration of my daughter’s birthday. However small things occurred which were not typical, There was a mystery stain on the fabric at the foot of the bed frame that I was able to get out with several wipes. The AC was very loud, the grill was full of dust and missing a slat. One of the drapes on the window was filthy and the mini bar was either locked or jammed. The staff member who bought my suitcases up was pleasant, but he asked me if I needed anything else and I told him that a robe was missing that I’d like extra waters and sugar for tea and I needed a price menu for the mini bar (before I realized it was jammed), but he never returned with any of those items. I did eventually call down to reception (the next day) who sent up the waters and robe pretty quickly, I never was given the mini bar menu but we were never quite able to get the bar open and that’s even after having a staff member try to assist. I noticed an empty container for the complimentary nail file and there was no ice machine in the designated room. I really do like to stay here so I hoping this review is helpful!
- 2/5
The price definitely doesn’t match the property. Rooms are clean but the upholstery is not, stains on the bed fabric and chaise. Somewhat outdated when it comes to the rooms. The bartenders were awesome but drinks are pricey $30 for 1 margarita w/ mezcal. Location was ok as we Uber where we need to go. They do give you access to bikes which was a plus. Very kid friendly place so if your a couple it might not be ideal so much.
- 5/5
Great location on mid-beach. Staff were attentive and friendly especially Juju who helped us at the adult pool. Food was great with different options. Enjoyed complimentary weekday apertivo. Service at beach for both set up and food was a little slow - maybe need more help.
- 3/5
Broken
- 4/5
Beach club staff is amazing. Shout out to TJ. He’s fantastic. Loved the location, pool, and beach club. Our room needed maintenance. Mini bar fridge didn’t work. Sink was leaking. Bathroom door handle falling off. Water pressure and shower was great. Bed comfy.
- 5/5
Beautiful property, great service, lovely beach area and a great restaurant on site. Shout out to Sandro for particularly exceptional service.
- 5/5
Beautiful room with a view of the pool and ocean. Staff was very attentive. Best tiki bar and drinks I have had on a beach vacation.
- 3.5/5
Water pressure in shower was terrible room 319 Fridge was too small No coffee in room
- 3.5/5
Fridge was too small No coffee in room
- 5/5
- 5/5
Hotel had great service, comfortable beds, perfect location
- 4/5
Great resort. Annie who is the manager of valet was amazing. She is always friendly and takes care of her customers. She's amazing.
- 4.5/5
Perfect location, great facilities and pool! Cocktail hour included which is great personalization. Nothing!
- 4.5/5
Perfect location, great facilities and pool! Cocktail hour included which is great personalization. Nothing!
- 5/5
Location was perfect, the breakfast was amazing plus 2 pools and right on beach. Top notch
- 5/5
Great staff and restaurant options. Enjoyed our stay. Will return.
- 5/5
Enjoyed our stay
- 1/5
I don’t like this hotel anymore, it’s my last time there (
- 4/5
Friendly staff, clean room, lovely pool area for adults and kids…
- 5/5
Clean
- 1/5
Hotel constantly has issues with on time check in, the hotel is disgusting, citrus air fresheners to cover up the mold smell. Do not recommend. Trust the other reviews.
- 5/5
Excellente cuatomer services
- 5/5
We have an amazing room on the ninth floor with a full view of the ocean overlooking the pool. It was really quite spectacular.
- 1/5
I prepaid for a room with a balcony and oceanciew (have a pucture of the reservation) when i got to the hotel they didn't give me a room with a balcony even after showing them the picture and they blamed it on hotela.com. No problem we took the room and they asked for a cresit card for incodentals and charged $2100 on the card. No problem. They next day they added another $3500 on the card and they denied they did it. Had the manager speak with my bank then she apologized and said it will be taken care of. It never happened. When i left i got a receipt that everything was paid. The next day i still had the $3500 on my card and now hthey added anothe r $1800. Today is 48 hrs agter departure, now i got an email saying i did not prepay for the reservation. I just sent them a receipt of the payment. We are dealing either with crooks or incompetent people not sure which ones yet. What a ridiculous experience.
- 5/5
I could see the ocean from my room, very beautiful and clean room
- 5/5
This hotel is perfect! The staff are attentive, friendly and just all around amazing. I loved having an ocean front room, it made my stay even more incredible. The two pools were busy but not crowded. I enjoyed the food options in the hotel and close by. I would love to come back again.
- 5/5
I recommend this hotel.
- 5/5
I recommend this hotel.
- 5/5
The pool and pool staff were outstanding! I loved the little extras of aloe, sunscreen and my husbands favorite…sunglass cleaner at the pool.
- 5/5
The pool and pool staff were outstanding! I loved the little extras of aloe, sunscreen and my husbands favorite…sunglass cleaner at the pool.
- 5/5
Friendly stuff , clean , great location , free trolley takes you all the way to South beach . Most important the very beautiful private beach with white sand and even in February water was clear and not that cold . Highly recommend this hotel.
- 5/5
Friendly stuff , clean , great location , free trolley takes you all the way to South beach . Most important the very beautiful private beach with white sand and even in February water was clear and not that cold . Highly recommend this hotel.
- 1/5
Room
- 1/5
Room
- 1/5
The staff was the most rude and not polite since we got there. I booked this room for my birthday with my girls and we couldn’t hear any music because they would come in and complain.
- 4/5
Great location, staff were friendly
- 4/5
Great location, staff were friendly
- 5/5
Love the location to the beach and all the amenities, Dona Mari restaurant, the room and pool were perfect!
- 5/5
Love the location to the beach and all the amenities, Dona Mari restaurant, the room and pool were perfect!
- 0.5/5
Bad
- 5/5
Clean room, great staff, easy beach access, exactly what we expected and more
- 5/5
Clean room, great staff, easy beach access, exactly what we expected and more
- 5/5
Clean and courteous staff.
- 5/5
Clean and courteous staff.
- 3/5
Beach and Pool area and the restaurant and bar were also excellent. We arrived from London Heathrow at 8.30 pm only to be told that there had been a mix up and our room as not ready until 11.30 pm (5 am in the morning for us). When we got in to our room it was not the standard we had booked but much lower. We had booked a King Ocean front with balcony which we did not get.
- 2/5
Service in general was very slow. We sat at restaurants for probably an average of 15 min before anyone even brought us water. The front desk usually had only one employee at it with a large line waiting. Very often there was no one at the front desk at all and we often got no answer when we called from our room. Each time we did speak to someone at the front desk. we had to re-explain our situation – whether it be that we were waiting for the correct room and was it ready yet, or that our toilet had already broken once and was now again not functioning. Of all of the places I have stayed on Miami Beach this would not be one I would return to. If a friend asked for a recommendation, I would 100% NOT recommend the Cadillac Beach Club. There were some good things about the hotel but the bad outweigh the good
- 2/5
Service in general was very slow. We sat at restaurants for probably an average of 15 min before anyone even brought us water. The front desk usually had only one employee at it with a large line waiting. Very often there was no one at the front desk at all and we often got no answer when we called from our room. Each time we did speak to someone at the front desk. we had to re-explain our situation – whether it be that we were waiting for the correct room and was it ready yet, or that our toilet had already broken once and was now again not functioning. Of all of the places I have stayed on Miami Beach this would not be one I would return to. If a friend asked for a recommendation, I would 100% NOT recommend the Cadillac Beach Club. There were some good things about the hotel but the bad outweigh the good
- 5/5
Spotless rooms, great facilities, dining and location
- 5/5
Spotless rooms, great facilities, dining and location
- 5/5
The property was beautiful! The staff was extremely kind and welcoming. The beach was very peaceful and clean. Would definitely recommend staying here. Gervin at the front desk was very helpful!
- 5/5
The property was beautiful! The staff was extremely kind and welcoming. The beach was very peaceful and clean. Would definitely recommend staying here. Gervin at the front desk was very helpful!
- 2/5
Supervisor day of our check in was rude/condescending. Shower did not work the night of our stay, we could not shower before dinner. No valet or parking on site - I had to park offsite and pay $75. Hotel did their best to help offset the cost but very inconvenient having to walk 2 blocks to drop/pick up car. I requested late check out, least I got that. Elevators take a bit so be patient with them. Other than that - the trip was ok. Do not suggest unfortunately and we were really looking forward to staying with Cadillac.
- 2/5
Supervisor day of our check in was rude/condescending. Shower did not work the night of our stay, we could not shower before dinner. No valet or parking on site - I had to park offsite and pay $75. Hotel did their best to help offset the cost but very inconvenient having to walk 2 blocks to drop/pick up car. I requested late check out, least I got that. Elevators take a bit so be patient with them. Other than that - the trip was ok. Do not suggest unfortunately and we were really looking forward to staying with Cadillac.
- 5/5
The room was well decorated and the ocean view was perfect. The art deco charm of the lobby and the entire hotel is totally charming. All employees were polite to us and helpful. Matias at the door was friendly and helpful with our luggage as was Juan, who took care of our bags while we walked A1A. Excellent in-room coffee, comfortable beds and blankets available.
- 5/5
The room was well decorated and the ocean view was perfect. The art deco charm of the lobby and the entire hotel is totally charming. All employees were polite to us and helpful. Matias at the door was friendly and helpful with our luggage as was Juan, who took care of our bags while we walked A1A. Excellent in-room coffee, comfortable beds and blankets available.
- 4/5
Room was fine but constant noise from construction next door was loud, even in the room.
- 4/5
Room was fine but constant noise from construction next door was loud, even in the room.
- 1/5
Run fast, with your credit card. Expedia says its $48 at the hotel, its $150 hold plus $48...then if you are a lucky winning and as The Cadillac explains, because of AI in their system you get an additional $274....then for a bonus round challenge they charge you again for your stay for $376. Oscar told us it was "just holds", no Oscar they are officially charges now to my account. Had a 1 night stay, at the hotel less than 24 hours, in total with Expedia and Cadillac, i paid over $1100, when I only owed $500 to just Expedia. Don't give the Cadillac your card!!!
- 1/5
Run fast, with your credit card. Expedia says its $48 at the hotel, its $150 hold plus $48...then if you are a lucky winning and as The Cadillac explains, because of AI in their system you get an additional $274....then for a bonus round challenge they charge you again for your stay for $376. Oscar told us it was "just holds", no Oscar they are officially charges now to my account. Had a 1 night stay, at the hotel less than 24 hours, in total with Expedia and Cadillac, i paid over $1100, when I only owed $500 to just Expedia. Don't give the Cadillac your card!!!
- 5/5
Outstanding Performance by the staff
- 5/5
Outstanding Performance by the staff
- 4/5
Quick stay
- 4/5
Quick stay
- 5/5
Friendly staff, hospitable. Nice hotel, clean
- 5/5
Friendly staff, hospitable. Nice hotel, clean
- 4/5
The room was renovated but appeared old around the edges. Not as clean in the corners.The service was minimal.One elevator for staff bringing carts and guests at the same time. Long wait times and crowded all the time. Valet slow- 45 minute wait time, so plan accordingly if you have dinner reservations. Charges for beach umbrella, but towels, beach chairs and bikes included. Food tasty but bar drinks not impressive for the price.
- 4/5
The room was renovated but appeared old around the edges. Not as clean in the corners.The service was minimal.One elevator for staff bringing carts and guests at the same time. Long wait times and crowded all the time. Valet slow- 45 minute wait time, so plan accordingly if you have dinner reservations. Charges for beach umbrella, but towels, beach chairs and bikes included. Food tasty but bar drinks not impressive for the price.
- 5/5
Clean rooms great staff the best vacation ever
- 5/5
Clean rooms great staff the best vacation ever
- 1/5
Door to balcony broken. Construction noise (concrete jack hammer) made outdoor pools unusable. Broken elevator and no service elevator for tower. In addition to very slow response (often 15-20 minutes), you share the elevator with staff transporting trash and cleaning materials. Don't make the same mistake we did!
- 1/5
Door to balcony broken. Construction noise (concrete jack hammer) made outdoor pools unusable. Broken elevator and no service elevator for tower. In addition to very slow response (often 15-20 minutes), you share the elevator with staff transporting trash and cleaning materials. Don't make the same mistake we did!
- 2/5
Bartender Jen at the lobby bar was incredible. Battery on my entry door died every day and I continually had to go back-and-forth to the front desk to get maintenance to come let me in my room. One of the elevators was broken so to top it all off I had to walk up and down a flight of stairs if I didn’t wanna wait 15 to 20 minutes when we got there the first night our room was not available until after midnight. Staff at the front desk we’re very rude and although I’m not sure who’s problem it was the lobby was full of upset clients and they weren’t making it any better .
- 2/5
Bartender Jen at the lobby bar was incredible. Battery on my entry door died every day and I continually had to go back-and-forth to the front desk to get maintenance to come let me in my room. One of the elevators was broken so to top it all off I had to walk up and down a flight of stairs if I didn’t wanna wait 15 to 20 minutes when we got there the first night our room was not available until after midnight. Staff at the front desk we’re very rude and although I’m not sure who’s problem it was the lobby was full of upset clients and they weren’t making it any better .
- 1/5
The night we arrived our room was not available until 12:30 PM. Manager was very rude. Lobby was full of people with the same situation. As for a late checkout following day in the most they could accommodate was 12 PM. Second elevator was broken the entire time we were there so you had to wait 10 minutes or more for an elevator every time you need to go back up to the room.
- 1/5
Over booked no room when we arrived; had to wait with everyone else till after 1am….over three hour wait
- 1/5
Over booked no room when we arrived; had to wait with everyone else till after 1am….over three hour wait
- 4/5
yes
- 4/5
yes
- 5/5
The staff was courteous and friendly.
- 5/5
The staff was courteous and friendly.
- 5/5
Everything. Really. Amazing staff, amazing hotel, location, food, proximity. Thanks for everything.
- 3/5
Room was average. We had ants in our room
- 3/5
Room was average. We had ants in our room
- 2/5
Access to the beach I called ahead of time to let them know we were arriving later days before because we had a late flight. They claimed to note it down under our booking only to arrive that day and be told our ocean view room we paid for was given to someone else because it was a first come first serve policy.
- 4/5
Good hotel but was so much noise by the pool because the hotel next to it was getting remodel
- 4/5
Good hotel but was so much noise by the pool because the hotel next to it was getting remodel
- 1/5
Noisy
- 1/5
Noisy
- 5/5
Great property, great location. Staff exceptional
- 5/5
Great property, great location. Staff exceptional
- 4/5
had a wonderful stay! Clean room and peaceful.
- 4/5
had a wonderful stay! Clean room and peaceful.
- 3/5
There is a droning sound 24/7 from either a broken AC system on the property or the property next door. Definitely noisier than a regular AC system, made it impossible to open the balcony door, or stay anywhere close to the hotel including pool, beach area or bar - I had to walk 5 minutes away in order not to hear it anymore. They sent me an email to talk about it but never followed up. They also have open trash cans without lids or even just plastic bags in bathrooms, so not suitable for people who get periods. Maybe they want people to flush their products?
- 3/5
There is a droning sound 24/7 from either a broken AC system on the property or the property next door. Definitely noisier than a regular AC system, made it impossible to open the balcony door, or stay anywhere close to the hotel including pool, beach area or bar - I had to walk 5 minutes away in order not to hear it anymore. They sent me an email to talk about it but never followed up. They also have open trash cans without lids or even just plastic bags in bathrooms, so not suitable for people who get periods. Maybe they want people to flush their products?
- 5/5
I love this area
- 5/5
I love this area
- 5/5
Yes, clean,
- 5/5
Yes, clean,
- 5/5
Fue fantastico el trato q nos brindo Emiliano Tula , siempre muy atento y dispuesto a todas nuestras necesidades
- 5/5
Fue fantastico el trato q nos brindo Emiliano Tula , siempre muy atento y dispuesto a todas nuestras necesidades
- 1/5
No housekeeping was provided at all. The room was not cleaned, towels were not replaced, and bedding was not changed, despite multiple phone calls throughout the day and evening. We were repeatedly told someone would come, but no one ever did. By late night, the bed was still dirty and unusable, and the front desk was often unreachable. This is not acceptable for a hotel at this price level. Clean bedding and basic housekeeping are minimum expectations, not optional services. I strongly recommend that customers do NOT book here.
- 1/5
No housekeeping was provided at all. The room was not cleaned, towels were not replaced, and bedding was not changed, despite multiple phone calls throughout the day and evening. We were repeatedly told someone would come, but no one ever did. By late night, the bed was still dirty and unusable, and the front desk was often unreachable. This is not acceptable for a hotel at this price level. Clean bedding and basic housekeeping are minimum expectations, not optional services. I strongly recommend that customers do NOT book here.
- 3/5
It was more money and the view was not how i expected
- 3/5
It was more money and the view was not how i expected
- 4/5
4 star property location with 3 star service and facilities. Out of towels near beachfront, didn’t let us use for business center.
- 4/5
4 star property location with 3 star service and facilities. Out of towels near beachfront, didn’t let us use for business center.
- 5/5
Hotel was modern, clean and great amenities. Beach was close. Restaurants and bars were great.
- 5/5
Hotel was modern, clean and great amenities. Beach was close. Restaurants and bars were great.
- 5/5
My mother and I had the pleasure of staying at your beautiful hotel from 12/21-24 in celebration of my 41st Birthday. Our experience was beyond my expectations. You fulfilled my request for both an early check-in and late check-out. Also, the birthday card and desserts were much appreciated! Thank you for the hospitality! I want to especially thank Vuyo at the front desk for her professionalism and the accommodating process during arrival. Brandon at the Lobby bar for his delicious suggestions with the food and drinks. Alejandro at the beach was friendly and super helpful with our needs. Luigi at Donna Mare was phenomenal. The food and ambience was amazing! Overall, I definitely look forward to my return in the near future! Happy holidays to you all!
- 5/5
My mother and I had the pleasure of staying at your beautiful hotel from 12/21-24 in celebration of my 41st Birthday. Our experience was beyond my expectations. You fulfilled my request for both an early check-in and late check-out. Also, the birthday card and desserts were much appreciated! Thank you for the hospitality! I want to especially thank Vuyo at the front desk for her professionalism and the accommodating process during arrival. Brandon at the Lobby bar for his delicious suggestions with the food and drinks. Alejandro at the beach was friendly and super helpful with our needs. Luigi at Donna Mare was phenomenal. The food and ambience was amazing! Overall, I definitely look forward to my return in the near future! Happy holidays to you all!
- 5/5
Clean room and high quality facilities and rooms - everything was very nice but be warned it’s expensive
- 5/5
Clean room and high quality facilities and rooms - everything was very nice but be warned it’s expensive
- 1/5
We booked a room with an ocean view but the view was 90% blocked by a building in front of the view. Also, the room was extremely small (like New York City size) - no where to put suitcases - and the shower became dangerously hot if the sink was used at the same time.
- 1/5
We booked a room with an ocean view but the view was 90% blocked by a building in front of the view. Also, the room was extremely small (like New York City size) - no where to put suitcases - and the shower became dangerously hot if the sink was used at the same time.
- 3/5
Two drinks for 78 bucks is absolutely absurd.
- 3/5
Two drinks for 78 bucks is absolutely absurd.
- 5/5
The room was neat and quiet. It was kept everyday. We asked for micro and fridge from the front desk and they were complimentary. It was a great stay here.
- 5/5
The room was neat and quiet. It was kept everyday. We asked for micro and fridge from the front desk and they were complimentary. It was a great stay here.
- 5/5
Such a great experience we loved it!
- 5/5
Such a great experience we loved it!
- 5/5
The resort was beautiful and very clean. The staff were friendly and welcoming.
- 5/5
The resort was beautiful and very clean. The staff were friendly and welcoming.
- 5/5
Good pool view. Balcony. Location on the beach was perfect. Pool area very nice
- 5/5
The room was spacious and clean, and the staff were amazing all the time. Good amenities
- 5/5
The room was spacious and clean, and the staff were amazing all the time. Good amenities
- 5/5
Had a great day the view is incredible. The entire staff were wonderful. Loved the restaurant.
- 2.5/5
Base "continental" breakfast does not include American staples. This is a bit of a scheme to get you to upgrade to the American breakfast. I did not appreciate that and other guests didn't either. Thank you.
- 1/5
Unfortunately, due to a delayed flight, we arrived around 9 PM and were given a low-floor room where the ocean was almost completely blocked by palm trees. This was not the ocean view I paid for or promised. When I brought it up to the front desk, I was told all higher floors were already occupied. A guest should not lose the room category they reserved and paid extra for simply because their flight was delayed—something completely outside their control. It was especially disappointing because I wanted to give my wife a beautiful, special birthday stay with a spectacular view, and instead the experience fell short. The hotel itself is nice, but this situation really affected our trip. I hope management improves how they handle room assignments, especially for guests who book early and pay for specific room categories.
- 5/5
We had another great time at the Cadillac! This is our third time at this hotel. Great staff,pool and location. Savana at the restaurant was a great friendly server the two time we ate there also. We will be back again.
- 5/5
Very nice
- 4/5
Great location, beautiful pool and beach access. The staff was incredibly friendly!
- 2/5
Tv did not work, got home and found unauthorized charge on my credit card
- 4/5
Overall the stay was great. The space is kept up well and the amenities are modern. Our room wasn't serviced the first night but once we told the staff they were all very kind and apologetic. The pool, beach access and restaurants were all great. Will def stay again.
- 5/5
Friendly, clean, cozy
- 5/5
Clean room, great staff, beautiful beach views.
- 4/5
You have to remember when you have a beach view that it may be obstructed unless you have a beach front which now I learned thank you Cadillac
- 5/5
This hotel had a lot of bang for the buck. The location was great, the rooms were wonderful and the pools were amazing. The exceptional part of this hotel is the staff, Sebastian and Paul at the pool, Ishmael at the bar created amazing cocktails and Ty the manager was great. I can’t wait to come back.
- 5/5
They went above and beyond to make sure my mom had an unforgettable time! ❤️ It was her 70th birthday trip, and they surprised her with a card written in Polish, a beautiful cake delivered to the room, and Prosecco. I was genuinely impressed by their kindness and attention to detail. My mom was blown away and said she felt truly special. Thank you, Cadillac Hotel team, for making her birthday celebration so memorable ❤️ — you turned a nice trip into a precious memory! 😍
- 4/5
Cute older hotel with old luxury vibes. Friendly staff. Great dining options
- 3.5/5
The staff charged me for taxes in my closing bill, even though I had already paid them through my booking reservation. When I called them to inquire about this, they refunded the amount. They should be aware that if I hadn’t informed them, they would never have been aware of this issue.
- 5/5
The ocean view was not as clear as i would have liked it to be, but it wasn't bad either, beautiful palm trees helped the view to be not so bad, the hotel was very clean, the hospitality was awesome, from the front desk to the valet, the rooms dont have refrigerators, but you can request one, as well as a microwave. The only problem i had was they ignored the do not disturb, I had the dont disturb light on and when we came back they had put two childrens beach bags in the room, it was the last day but we hadn't checked out yet.when it was told to the front desk during checkout they said that they would talk to them about it, but who knows what they did about it . But overall its a beautiful hotel, I would stay there again.
- 3/5
The fact that everything was closed early. Whether it be the pool or the lawn chairs with the umbrella i paid for. Really felt that i could relax for an extended period of time. You pay all this money and can't enjoy it. It's a nice place and the staff are friendly but would have taken my money elsewhere had i known.
- 5/5
Amazing!
- 4/5
Friendly staff
- 3/5
The room need a better cleaning, and the restaurant and bar staff should keep some distance with the guest.
- 5/5
Incredible stay again here
- 3/5
It wasn’t worth the money that it cost, no amenities were included like other resorts. The staff were nice
- 3/5
I had to call 3 time to fix the AC - 4th time i asked and approved to move a room. The shower head is old and not well because of fur (both rooms).
- 4/5
The staff was really nice. The location was perfect with direct access to the beach. The room was clean with a nice view of the city.
- 4/5
Beautiful views and beautiful property
- 5/5
Beach View, Great Bar, Great Pool, Excellent Service
- 5/5
Very nice experience! The hotel is close to everything and the atmosphere was relaxed.
- 5/5
Every thing was great beach view breakfast and clean room .
- 5/5
Absolutely amazing place for the money the staff is great it’s clean perfect on the beach I came back twice within a month. Bike rentals right there free top notch
- 5/5
Ok
- 5/5
We enjoyed our stay here, the service was great and the room was clean.
- 5/5
Super friendly staff and a comfortable bed, highly recommended!
- 5/5
.
- 5/5
Nice property, nice staff
- 2.5/5
Valet, and the cost of it, the beds, pool closed very early
- 5/5
Great overall stay
- 5/5
😎
- 5/5
Had a wonderful stay! Beachfront was amazing as well as the outdoor bar and pool. Wonderful service. Highly recommend.
- 4.5/5
The location and oceanfront views were amazing No other option except for Valet for parking.
- 5/5
10th
- 5/5
Nice
- 5/5
The property was absolutely beautiful!
- 2/5
We had a terrible experience ,first day our room had a roof leaking,they charge us a resort fee that I was not aware off no body mention nothin ,they change is the room and was worst ,they give us a handicap room and with no beach view
- 5/5
Very cool hotel, great location nice amenities
- 5/5
Very nice facility and people!
- 5/5
Love it!!! Friendly and most of all affordable, nice experience
- 5/5
Everything was great
- 0.5/5
Really nothing I don’t recommend every day take money from my card for something they I not use o ate
- 1/5
November 23, 2023 - November 30, 2023, the whether was nice, coming from New York, but they haven’t payed me back my credit card hold yet, around 3,000$ yes, i know, i just remembered too, I emailed them and they refuse to look into it. Just a heads up.
- 5/5
Great property- clean, well run - great staff. Loved our long weekend here. We pulled in and never left!
- 5/5
Everything was so great! The staff, the hotel room the pool, having the bikes at the property to take a nice boardwalk bike ride, the beach access with chairs!
- 5/5
The check I process was easy and they got us in an upgraded room quickly. Loved there were two pools. Staff was attentive but not overly. Lots of places for shade. Beach was so easy to access. Elevators were very busy around breakfast. Ice maker was broken but they delivered ice to the room. Comfortable bed. Loud kids in the hallway just one morning (didn't love that. It was busy with kids compared to other places in Miami I've stayed at). Hot but small shower. On site breakfast was awesome!
- 5/5
Staff was very accommodating, location was great, cvs & everything you need all on the same street, bar tenders were so fun & welcoming! Would stay here again
- 4/5
staff was kind and helpful! area is quiet and safe. Overall we liked this place
- 3/5
The ocean view was not good, there is no parking and the daily charge is expensive.
- 5/5
Great hotel
- 5/5
Clean, friendly staff, and amazing service.
- 5/5
Beach view was stunning
- 5/5
Beautiful view of the beach & a walking, riding path is immediately between the hotel & beach.
- 3/5
Very nice location pretty much clean, but the customer service there is horrible. Front desk attendance are not polite at all. Got there at 4 o’clock at the check-in time and was told I couldn’t check in until after four because it’s only the process that starts at four. Not 100% sure what that means but the gentleman was very rude about it. Sat in the lobby till 5 o’clock because the rooms weren’t ready.
- 5/5
Beautiful hotel with immaculate views and a perfect location. The staff was so helpful and even upgraded us when we arrived early. Everything was wonderful we’ll definitely be back!
- 5/5
Very happy with the hotel and the service
- 5/5
Fantastic hotel with great food and comfortable rooms.
- 5/5
Nice hotel
- 3/5
The service and the cleanness at the Hotel was good .I have some concerns about some extra charges that they tried to apply at the front desk.Hopefully I found out these extra charges that they said they did by mistake.
- 5/5
It has the best ocean view, and staff are very friendly specially Matthew.
- 1/5
The customer service is subpar. I left my jacket there could not get anyone on the phone for over a week.
- 3/5
The place needs a refresh big time
- 5/5
Ocean front room was very nice. It was quiet and clean. The balcony was separate from other balconies so there was no privacy issues. Staff was very frendly and helpful. Hotel is 20 minutes from the airport. Good hotel.
- 2/5
Nice place
- 5/5
Beautiful hotel, staff is beyond friendly and very helpful. Delicious food and drinks. Felt very well taken care of.
- 4/5
Room was clean and super well decorated, but bathroom had a really old/bad maintained bathtub. Service was great, staff as well, but beach service finished too early (only 1 hour after check out) and started too late next morning.
- 3/5
I got sick 'cause the breakfast,
- 3/5
Should have stayed closer to Ft. Lauderdale, Sawgrass Mill Mall or Lincoln Blvd for more food and shopping options. Not much for family near Cadillac Hotel.
- 5/5
We were impressed with the staff’s attentiveness and friendliness. The grounds are well kept. Enjoyed the food at the tiki bar. Love the adult only pool and pool with water spouts for guests of all ages. The beach was within walkable distance. We dined for breakfast and enjoyed the menu choices and variety. Our bed and pillows were incredibly comfortable.
- 5/5
Amazing!
- 4/5
The place was very nice, recently stayed there, and the rooms were neat, the rooms were a bit smaller than expected, but it was nice. The location was great, and access to the 2 pools, beach club and beach was fantastic, that alone was a big selling point for me. The place was a bit dated compared to other hotels, but I didn't mind that so much, the staff was very attentive made up for it. I would recommend the place to someone seeking a more quiet experience.
- 3/5
The hotel is nice and the staff are friendly but nothing I was overly wowed with. We stayed a week and had a few issues (all which were resolved quickly and pleasantly) but it totalled a lot by the end of the trip. Our AC went out, our safe wouldn’t open, the iron stopped working, the buzzing, the ice machine was broken on our floor, the wifi kept cutting out and the tv’s casting function didn’t work. Overall, it was okay but not worth the price.
- 5/5
The Cadillac hotel was just fantastic! Wonderful service, easy check in and out service. Very beautiful hotel, they have a wonderful, relaxing pool area to enjoy with your family, then off to the side near the cabana is 21+ pool area where they also provide massage services. They also had a fine dining restaurant in side of the hotel as well where they have the best food, breakfast, lunch & dinner. My experience at the Cadillac hotel was wonderful. 10/10
- 5/5
Good
- 5/5
Our stay was very comfortable! Loved the pools and the beach area. All staff was very courteous. Definitely would return!
- 5/5
Loved how accommodating and friendly everyone was.
- 5/5
Edc
- 4/5
We really enjoyed our stay. The hotel needs a deep clean but overall it was excellent. Jeffrey at the beach was very helpful and made sure our beach experience was great. The outdoor pool areas were family friendly. The food was amazing too.
- 2/5
Tons of hidden fees, overpriced food (cookies are $8 EACH), pool and beach access closes early.
- 3/5
I had paid extra for a premium, upgraded oceanfront balcony room, but when I arrived, I was placed on the lowest floor with a view blocked by bushes and palm trees. The view barely allowed me to see the ocean. When I requested a room change, I was told that nothing else was available for the night, but they promised I would be moved the next day. I never received a call to confirm the room change, and when I followed up at 4:00 pm, I was told to leave my number for a call back. That call never came, so I had to follow up myself, only to be told that no room change was possible. At this point, I contacted Expedia to request a refund for the upgraded charge, as I didn’t receive what I paid for. After they contacted the hotel, I was invited to view two available rooms. However, I was just told 30 minutes prior that there were no available rooms. When I saw the alternative room options, I was honestly disgusted by the state of the rooms—especially given that I was checking out the next morning at 6:30 pm, I chose to just keep quiet and get through the night. Additionally, the beach towels were stained and had holes in them, and overall, the hotel needs a lot of imp
- 5/5
Amazing Experience! We will be definitely coming back.
- 2/5
Gave me view of trash dumpsters and trees blocking views no really ocean front view. Tv lags and glitches. Ok not so good stay
- 2/5
The people who take care of the luggages near the entrance are friendly and courteous. Some of the reception people were also very kind. The room was supposed to be 100% ocenview but the room that we had was fill of palm trees view with about 25% of the ocean view. The AC went off and on making the room either too cold or too hot. The television didn’t work getting stuck in between the movies. Above allthis autograph collection hotel was not upto the expections. Will never come again.
- 2/5
They did credit us the resort fee when we let the front desk know this in checkout - however this was the worst room I’ve ever stayed in due to these factors. Otherwise it was clean and updated.
- 5/5
great service
- 5/5
Excellent stay! The amenities are amazing. The staff was really nice. For awareness, the rooms that aren’t suites don’t have mini fridges for food storage but it can be provided on request at no additional cost. Also the rooms don’t have microwaves. Despite those small details, the stay was incredible and the resort fee is worth the amenities provided.
- 5/5
Short walk to the beach, excellent view to the beach, and friendly staff.
- 2/5
The property is beautiful. The staff is friendly. The rooms are clean. My room stayed extremely cold. The AC was broken. They did send help but the fix was temporary and the AC ran on 63 degrees the entire stay. We froze. Guest services allowed me to call numerous times with no answer. The hotel food is mid. There are resort fees on the food and beverages on each bill in addition to the daily resort fee charged at check in.
- 2/5
Room was dirty, limit places to eat. Undisclosed prices while booking hotel
- 3/5
No working ice machine on our floor.
- 1/5
I got to hotel to check in at 9pm my room was not able according to them plumbing problem. I had no choice and cancel my stay and stay at a different hotel. Front desk very unprofessional they seem not to care. My vacations did cost me a lot more money.
- 5/5
Uu
- 4/5
Would stay again.
- 4/5
After booking my trip and reading the reviews, I really became concerned that maybe I made the wrong choice. But I will say that it exceeded my expectations. I didn’t have any issues with my AC and the service was really good. I’ve seen that a lot of hotels on South Beach. It’s nice if you’re looking for a little bit more of a chill vibe less people, you don’t have to fight for a spot by the pool, unlike other hotels like Eden Roc. The outside area was very nice. The condition of the interior rooms is very similar to other older hotels on South Beach so if you’ve ever stayed at the Shelborne, or any of those other hotels, you’ll notice they all have a certain musk because I think it’s the constant dampness not much they can do other than remodel. The only thing I will note that was weird compared to other hotels I’ve stayed at, it seemed as if I was the only American in the whole entire hotel. There was a strong European presence. But The service was very friendly outside of the bartender in the lobby.
- 4/5
Staff were great. Rooms were clean. Ice makers on every floor were broken.
- 5/5
Very friendly staff - big plus! Room, pool, lobby, restaurant - clean and very nice. Highly recommend for families.
- 5/5
- 5/5
I enjoyed my stay. The staff were amazing! The beds were very comfortable. I would stay here again.
- 5/5
Beautiful and great customer service
- 5/5
Room was very big and there’s a 24 hr cvs and deli/convenient store across the street
- 5/5
Loved our stay.
- 1/5
Not Good
- 5/5
Loved this place
- 3/5
No ice,TV poor reception, lack of towels. Housekeeping was contacted but did not bring the amount of towels requested. The room in the picture showed I would have a sofa as well as 2 beds but it was only 2 beds in the room.
- 2/5
Not happy
- 3/5
It says beach chair is included in the flresort fee but what they do not tell you is that they charge for the umbrellas at the beach. No one notified us. I did complain about the cleansiness and got the resort fees refunded. But i would not recommend staying there.
- 5/5
Fantastic service. Great parking for higher end vehicles. Good food. Atmosphere is wonderful. Hands down will visit again!
- 4/5
The second item was that the tires for my bike were a little flat. Lastly, when I went to take a shower, the bathroom seemed like it was getting flooded. Thankfully, the whole room was tile, and I switched to the small moveable shower head helping the water to reside, but cause of me to take more time to shower. The people were really nice, the hotel and amenities were great, but those were my experiences which made the hotel good instead of great
- 3/5
The property is beautiful but be aware the parking is approximately $50 a night, there’s a $45 per day resort fee and the hotel charges $150 a day deposit. I paid approximately an additional $1000 at checkin. Staff is extremely friendly and helpful and their grounds are basically spotless. They need to upgrade their wifi, it lagged continuously.
- 5/5
Hotel and staff were great. Pool was in poor condition for a couple of days, eventually closed and cleaned then all good. Recommend this hotel.
- 3/5
Room doesn’t provide tea pot as required for guests as i asked reception to bring pot into room at 2 times. They haven’t bring pot. I was flu and sick as i needed warm tea to cure throat. Pool is okay, too heat on sunbed. Enjoyed pipes and tubes on room window
- 5/5
Very good execelent
- 3/5
Did not like the experience at all, the hotel looks old and dirty. When we got there around 5:30 the day of checkin, we had to wait for the room because it wasn’t ready when check in was supposed to be at 4pm. They didng clean our room until the third day of being there after several requests. The valet parking is a mess, they asked to call 30 min before leaving the hotel in order for them to have our car ready, we missed my husband’s birthday dinner because we called 30mins before coming down and we waited about an hour for them to bring the car to us while we were melting in that heat. Not coming back, definitely going somewhere else where I can pay the same price or less for a better service.
- 4/5
Property is great location I enjoyed with family. Issues I had was A/C not the best and hotel management did resolve the issue by waiving fees. Another issue was the pool wasn’t clean. Pool seemed dirty and many other families complained about it. Finally I didn’t have access to fridge so had to empty the mini bar fridge to use for my kids to place snacks and water. Overall was decent but as a traveler I wouldn’t go to same place in Miami.
- 4/5
Rooms lack funcionality. No furniture for storing clothes. A really small vabimet size of a nightstand and hanging closet in a room with 2 beds. Meanwhile, there is a long counter with empty space underneath that could have been utilized as a dresser. I had to keep my clothes in my luggage. Used the nightstand for my kids clothes. Dogs in the restaurant and pool are definitely a no no.
- 5/5
Love the place, people are nice
- 4/5
Amazing staff.
- 1/5
Both pools were dirty
- 1/5
It was a terrible experience. I booked from 8/15 to 8/17 and had to leave a day early because the air broke.it was umberable. Please help me get my refund for Saturday. And on top of everything, it was my birthday. Thank you so much. Ada Suarez
- 5/5
Loved my stay! Very close to the beach and the properties’s amenities was everything I needed for my short stay. Will definitely stay here again.
- 3/5
Property needs repairs , had to change room 3 times in a 2 night stay.
- 1/5
They said there was breakfast when booking but it was absolutely terrible. And the hotel keeps taking money from my account for different things I don't understand and I can't reach them.
- 2/5
We planned a quick romantic birthday weekend, but unfortunately, it didn’t turn out as expected. At check-in, the resort informed us that the room we booked through Expedia was not available and that the photos shown online were "incorrect." Instead of the oceanfront room we reserved, we were given a small corner room with barely a partial ocean view—mainly overlooking an unloading zone. Very disappointing, especially for a special occasion. The hotel did attempt to make it up to us by offering a different room with a “better” view, but that meant downgrading to a double queen room—not the experience we paid for. To make matters worse, the room had multiple issues: the TV didn’t work, the internet was down, and the air conditioning was non-functional. Overall, a frustrating and underwhelming stay. We feel misled by the booking and let down by the property. This is not what we expected for the price or the occasion.
- 5/5
Staff very welcoming and attentive. Felt like I was a home.
- 5/5
Great hotel, great food, excellent service, however pool area needs an upgrade / renovation, not bad but dated. Would definitely stay again !!!
- 5/5
We had such a wonderful time at Cadillac, I can’t wait to go back!
- 1/5
Place sucked no hot water then lied about why no hot water. Only good thing was they took off resort fees.
- 5/5
It was absolutely wonderful! I will be returning without a doubt.
- 5/5
- 5/5
- 5/5
Enjoyed
- 4/5
The elevator was a big issue. It was down . Staff was so amazing. The cleaning staff was on point. I really appreciated them for their amazing services.
- 3/5
The hotel and staff were amazing. However, I was robbed around the hotel pool. Left my bag there for 10 minutes and when I returned I was alerted by people to check my bag because they saw someone open it. When I checked the bag, my wallet was missing. Please be vigilant around the pool and its bar area.
- 3/5
Staff at registration was lovely but the room had problems: no shower curtain, knob controlling the water flow in the shower was lying on the side of the tub rather than connected, and coffee maker didn't work. Everything was fixed, but... Valet parking is $50/night AND the wait for your car can be as much as 50 min, although they estimate much less.
- 4/5
Hotel stay was overall good. Staff was courteous. First night, the AC didn’t work but they got it repaired the next day. Room was clean but their TV service sucks. The tv kept freezing up every other minute. Seems like this was an overall hotel thing and just not in our room. The beds were too soft for my preference causing my back to hurt. Fitness center can definitely use an upgrade. The cardio equipment is old and no machine weights. Ideal thing to do when the hotel renovated the fitness center is get rid of a few cardio machines and make space for a multi gym along with new dumbbells and benches. Pool area is nice and the pastry place was really good. Plenty of dining options within walking distance and easy access to the beach.
- 1/5
Horrible management. Nothing works. The TV, elevators, air conditioning. The management DOES NOTHING. Such a shame
- 5/5
Amazing hotel!
- 5/5
great
- 5/5
Super aesthetic. Clean and welcoming. Close to restaurants and right on beach.
- 3/5
We understand that there are sometimes unforeseen circumstances. However, the situation would have been far less aggravating if they had just been honest from the start. Why didn’t they just offer the lesser room hours before? Or they could have explained the delay could be quite long. I suppose it could have been worse, as they were relocating some guests to another hotel all together, not on the beach. The room view wasn’t really of the pool and never cooled below 75. Property itself could be great if they can fix these issues. Nice room and onsite restaurant
- 2/5
Room was not ready when we arrived at 4:30 pm finally got it around 7 pm. The property is old or it appears wormed out. The bath tub had scratches. There was no shower curtain so the bathroom was messy. There was 1 set of cream and sugar. The pool had dirty suds and no one cared to clean it. Since the room was not ready they told me they will not charge property fee but they still did. Had to keep calling to reach someone in the reception to solve this finally someone answered and wanted me to send this in email so they can review. This was quite inconvenient. Eventually they waived the fee. They failed to be an autograph collection hotel. Overall there are other option in the area which would have been better for us.
- 2/5
Not impressed. Once room was ready then everyone comes to get their room keys and results in long line and long wait. TV kept going in and out. AC in room would not cool below 73 degrees. Alarm clock was set by previous guest and woke us up way too early. Bungalow had good food and drinks. We had been there a couple times before but it is starting to look a bit worn out and run down.