SureStay Plus by Best Western Mesa Superstition Springs

Loved the location, the cleanliness, all the amenities, the pool, the hot free breakfast, and the wonderful staff.

The room was clean and had plenty of towels. The facility was clean and quiet; the staff was helpful but not intrusive. It was nice to have coffee in the room as well as during breakfast. The breakfast was typical.

Good

The breakfast consisted of scrambled eggs, sausages, potatoes, waffles and other items that were excellent. The hotel was quiet and location was perfect to go shopping for essentials, restaurants/fast food and gas stations.

Good

It was close to the area I visited

Good

Exceptional

Room was clean and updated. Excellent value. Breakfast was very good, many options. Great location for an overnight if flying into Mesa Gateway.

Close to the mall and right next to route 60

The place is pretty well kept but run down, overall beat up - but tidy. There was a notable smell of marijuana in the halls and was masked by some air scent - fortunately there was no smell in the room. AC worked well for the main room but the bathroom was quick to get hot/humid. Fixtures, furnishings, and technology was a bit outdated. The staff were unwelcoming and average, nothing was notable. Overall, an average experience. Would likely stay there again as the price was fair compared to other locations. Then again, I would suggest spending a little more money else where for a better experience.

Everything love this place N/A

Exceptional

Only hotel i stay at N/A

Bad

Nothing Bugs everywhere

It was so cheap for the area I didn't know what to expect , but it turned out to be great location . The staff was very kind and helpful . The breakfast was delicious , thank you

Loved the breakfast buffet

Good

Very good

Close to everything The view, free breakfast was not very good

Exceptional

The breakfast was really good, big variety, and the price and pool! Very calm quiet hotel

Superb

Okay for the price

Pleasant

You choose this property because of its price. However, you have to pay a $200 incidental fee. That’s insane! Additionally, all the rooms are very loud. The one good thing is the breakfast!

My check in process at 2am after having been flying all day was a breeze. Upon entering my room my first thought was wow theres no carpeted floors to worry about dirt and grim. My room was spotlessly cleaned; I always pull back bedding to check for bedbugs and nothing found 🙌. My only complaint if at all is someone trailed water from the pool to the elevator, the elevator floor was sopping wet. Breakfast was standard as far as any free breakfast and staff were nice and accommodating.

Superb

Close to where I needed to be. Breakfast was very good. It was clean. Good location for shopping and restaurants. Tv problems. Some of the staff could have been friendlier.

Suite was quite spacious with full kitchen. Like a studio apartment. AC units were NOT loud. Free breakfast is always nice.

The location is clean, the non-management staff is nice enough, but the standard operating procedures here are dangerous and non conducive to a safe enjoyable stay. It is very inexpensive though, so maybe you get what you pay for.

The staff was very friendly and the rooms were nice and a good size, it was nice to have the free breakfast especially when traveling with kids. The hotel was quiet and the people we met were very friendly, Nana Dee’s Diner next door is a must to eat at!!

Room was clean, good location 7 miles from Mesa airport, good complimentary breakfast, helpful staff

Friendly staff and clean

Clean and comfortable. The staff were nice and helpful and got me checked in quickly. The hotel is adjacent to the mall in Mesa which was nice for some shopping and food court for dinner. Happy with the 48A Tesla chargers on site which made charging very convenient and fast for Level 2 chargers. Will stay here again next time I need to visit Mesa.

I never stayed they canceled

It was a good hotel and was decently priced. Near local amenities that we needed to access.

Nice quiet place, comfortable room. Easy walk to superstition springs mall.

Clean room, quiet, great breakfast

the guy at the front desk was rude. Deposit was a little high compared to other places we normally stay. Carpet in main areas and in our room were a bit on the dirty side. I reallly wouldn't stay here again. sorry but no thanks.

My room was nice and clean. It had a nice modern decor.

This is not for the travelers we booked through expedia but there were no rooms avail so we had to leave

We had a pleasant stay.

Clean, quiet, comfortable, helpful and courteous staff. The hotel is dated but they keep it nice and clean. Good basic hotel breakfast. My only complaint is no usb ports for charging in the room, only plug in ones on the lamps.

The desk clerk was very pleasant & helpful at check-in. After I told her I would be leaving before the breakfast hours,she told me I could get a "breakfast bag" to go and asked me what time I would like it. Much appreciated since I had an early-morning flight!

They cleaned the room every day! Most hotels don’t do that now days.

The check-in person was quite unfriendly and disinterested and muttered - information he gave was unintelligible.

It’s was a great stay. It was clean and staff was amazing!

Everything was good ! I can stay again!!!

No

Comfortable, clean room and bathroom. The breakfast used to be better in the past (for example, they had hard boiled eggs for the lactose intolerant guests), but it is still pretty good. Excellent location.

I am not a hotel snob but definitely like a clean environment without visible wear. This hotel absolutely met my expectations and the breakfast was better than a typical complementary bkft. There was a waffle maker, yogurt, oatmeal, cereal, scrambled eggs, toast, potatoes, bacon that alternated days with sausage, muffins and fresh fruit. Everything was kept clean and well stocked. Beverages included reg and decaf coffee, tea, hot chocolate, juices and water. There were various flavored creamers including Carmel macchiato, hazelnut and French vanilla. The pool and hot tub were nice and clean. Laundry was available for $2.50 per washer and $2.50 for dryer. Overall, very nice and would definitely stay again!!

The staff was rude, I have never heard of running a CC before you check in and because of this my card was locked and they cancelled my reservation. The beds were hard the AC was sooo loud in the room and the breakfast was horrible. Will never stay there again!!!!

Was fine, wasnt horrible, wasnt good

Staff was welcoming and very nice. Room was clean and ready as stated. Breakfast was good (eggs bacon potatoes waffles) Coffee was hot and available. Handed the room keys in before I left and was thanked for staying and wished good travels. The 4 stars - there are areas with the property that need to be repaired or cleaned. But nothing that would prevent me from staying at this property again.

Very nice and clean hotel.

Excellent service from this place

Clean rooms, staff were friendly and attentive, centrally located

Clean room, staff was very nice. Definitely will come back!!

We were very satisfied with our stay here. We only stayed one night, but the rooms were clean and the staff was very pleasant. They also had a laundry, washer and dryer on site that we were able to wash our clothes which was very nice. There was a continental breakfast was full staffed with food a variety for everyone.

It was quiet and clean

Lobby area needs a little updating. Breakfast was good

Was in a good location and was a very nice hotel for the value.

Breakfast options were minimal but still good for a quick eat. Hot tub seemed to have chlorine issues. Came out of tub itchy and water slightly green. Staff was great and very nice, check in was quick and thorough.

.

Clean room, friendly staff, and a decent sized parking lot with wide spaces.

Our key card never worked a second time. Once we left our room, we had to go back to the desk to get it operational again. There were never towels at the pool. There's a bathroom near the pool but you have to go to the front desk to have someone let you in. The staff at the front desk were not friendly nor helpful beyond the basic necessary level. Maintenance and housekeeping were both helpful. The food was the standard free hotel breakfast. The pool was really cold, which I would not expect for May.

Staff was great

Room was spacious and clean. Mattress was comfy but on metal frame that popped loud at at any movement. $200 security damage deposit is excessive to me. Breakfast was standard nothing exciting

Clean rooms. Wonderful staff

Rooms were clean a little small for four people to move around but staff is helpful

Nice place

The breakfast was good. Enough variety.

No gym. Clean room good size bathroom overall was a decent stay. The breakfast is nothing special typical bagged microwave eggs and the cheapest Possible breakfast sausage

Required a safety deposit of $200 of 2 70yr old women. Credit card name has to match name room is reserved in. Rooms were clean. Staff very friendly & helpful. Ate breakfast next door, but coffee was decent at hotel. Beds are comfy, AC worked.

Was very nice

Breakfast had everything — any kind of breakfast including Sweets Carbs & Protein. I could not find Peanut Butter for a healthy fat. I like to sleep in a cold room, then could not find an extra blanket. The Public sitting spaces were nice… The relationship with the nearby restaurant was helpful as I did not have personal transportation.

Found the room clean with laminate flooring. Sheets and bedding not on the softer side. Minimal bed cover. A/C kept the room cool and comfortable, even with the minimal bed cover. Weird shower area, had a round section and had very slippery floor. Small refrigerator with no freezer section. Did have a microwave. Breakfast was good.... continental with eggs, bacon, and potatoes. Plenty of seating for breakfast. It was located in a great area, next to so many places to eat and a shopping center.

The room deposits were ridiculous, the construction was late at night and EARLY morning., the bathroom was weird, and the staff was in the attitude of saying ," we jave construction going on, you can book another hotel if you don't like it." Umm, Phoenix was hosting the WM golf, every hotel had doubled the prices.

Staff were courteous and helpful. I will definitely return

First we request housekeeping never show they just sent towels than we had a water leak for two days people running around after midnight we call the front desk they said o what’s your problem my problem was I can’t even go to sleep and I have a baby in my room is already midnight and people knocking on doors

Maids so jaded and angry and maintenance people were like out of a dateline episode😳. Bedding was awful more like a tablecloth...it was loud dated ,& old rusty and dirty inside & outside and when I asked for hot water the breakfast staff said they had none🤔they were also angry people seemed so unhappy to be working it was the worst!

Very old property with

We usually stay here when visiting family in AZ. The property is average. The rooms pass but are not super clean. The breakfast is obviously a plus and has a good variety. My kid loves to have the waffles. The beds are ok. The double bed rooms are too small for my liking. If they would make the beds a queen that would work but they are double beds. Not ideal for a family of 4 unless your kids are small.

Breakfast was good. AC run fine.

nice location..clean only downfall was the comfort of the beds

Was in a strange location within the confines of a large mall and a little hard to find ( one sign was in a place where it could not be seen right in front of the hotel and the other so small and virtually on the ground). Otherwise it was a nice place, good breakfast, and great wi fi.. The room was pretty small good for one but two would be crowded

2) I changed my card that was to be charged. This should have been a very simple process, but instead lead to numerous desk visits and calls to my credit card issuer. Very frustrating and time consuming! 3) I arrived very late and the entrance was very dark (scary) and looked like it was closed. Even the people dropping me off did not want to leave me. I was in a room at the end of the hall that was not well lit. Again, scary. I did not feel too safe at this point. 4) Unbeknown to me, I slept on a dirty bed. I did not realize it until I woke the next morning. I reported it and no one seemed to care. They just changed the bedding. Ick! 5) There is a sign posted at the desk that the security cameras are not monitored. WHAT?!? Definitely did not feel safe. I wanted to leave but the booking I had was none refundable. I would not stay here again and if I thought it was worth pursuing I would ask for a FULL refund!

Clean room, nice staff, WiFi, great breakfast set up.

Dirty room. looked like it wasn’t clean from guest before us. Bathroom shower was filled with hair and there urine in the toilet. I will never go back to that place

A/c was fine but loud, breakfast was adequate.

The A,/C worked great. The adjacent room had the possibility of a family shared type room, (corner, 3rd floor);however the walls were extremely thin, and every word could be heard.

Room was very clean and comfortable. Staff was very friendly and accommodating. The property was vary quiet. I stay at this location every time I'm in town.

My room wasn’t cleaned each day that I asked. Not enough electrical outlets in the room

Good

My one night stay before traveling was stellar. Young man at desk was great and efficient. Think he hsd a zhswaiuan Name

Our stay was for 2 nights. The room was clean, staff was friendly and professional. Did not need laundry facilities or use the pool. Very happy with our stay.

Yes very clean room nice

Clean, quiet, comfortable bed, and polite staff.

Good and nice

Aside from clean and well maintained amenities. The breakfast is a plus because they served bacon, egg

Nice and clean ill came back

Grumpy staff. Bordering on rude. Bed was so bad that I didn't sleep well and was exhausted the next day. Old and poorly lit and felt like they didn't want my business.

Super easy check in with the online check in

When we got to the property, we were informed that it would be an additional $40 per night because we had our two children, making the number of occupants four. When I booked the room, it showed the same price for two vs four occupants so I hadn’t realized it would make a difference. We were given the option for clean towels and trash removal daily, and that never happened over our three night stay. The room did have cold AC and plentiful hot water. That’s not enough to make me want to stay again.

It’s your standard breakfast, eggs, sausage, waffles, cereal. VA worked wonderfully.

Great

Breakfast good, AC works, quiet, bed comfortable.

Remote needs new batteries Beds ok, not great

Liked the location. Lots of restaurants around.

We'd go right away and be gone awhile. We got back about 10 pm and were disappointed that it hadn't improved, even with the window open. I went to the front desk. Crystal was now lead at the front desk and Khai was still there. Crystal was courteous but sort of stone walled, told me they were completely booked, and wasn't really interested in any problem solving. She finally came out from behind the desk to check it out. She told us they used ozone to kill everything like mold in the rooms and humans can't be around when it's used. She left saying she would call the manager. I checked my phone to see if I could get a room elsewhere since this place was reportedly fully booked. I found lots so I went to the front desk. Crystal looked at me like she didn't know why I was there. I asked if she had any news. She said the manager said no refunds. I told her this is ridiculous and she called the manager.

the room was very cool

Good breakfast and comfortable beds and great AC. Shower is an odd shape but good size. However, the tiny curved shelf hardly holds a bar of soap and 1 travel bottle of shampoo. We would still gladly stay here again.

breakfast needs some help, ac is cool

Room was clean. Ac worked. The floors were squeaky and bouncy. The shower door didnt have any seals on it so when we showered it would flood the floor unless we put a towel over the opening and kept the shower door pulled in.

Breakfast was amazing,, ac functional, rooms a little tight, quiet area, fresh linens and comfy beds, staff ok, parking ok, secure and safe area would recommend & return

Just an average hotel. Pool is small with a ton of bees. Stung a few times. The breakfast is meh.

We were told at check-in because we were staying 5 nights it was mandatory daily cleaning. If we did not want/need our room cleaned to put out do not disturb sign. We never had the do not disturb sign out but had to ask for supplies such as towels, kleenex, TP every day. Our room was never “cleaned” sheets never changed or beds made. We had to ask for garbage to be removed. Bathroom had dirty gross tile, corners were filthy. Breakfast was Sub Par. I went off previous reviews when booking this but was sadly disappointed. Room was way to expensive to be this dirty and horrible housekeeping service during our stay.

Clean and updated hotel. If you are looking for a budget friendly hotel this is it. Friendly staff, clean and quiet.

You can hear everything from the hallway, door slam, people talking, breakfast is ok with that room rate,

Clean room, friendly staff.

No cleaning service provided through the whole stay

Our bed was broken and super uncomfortable. Breakfast was very very basic. Hot tub and pool were good.

overall the staff was nice and friendly

Room was clean staff is friendly.

The suite was very nice and was exceptionally clean. Comfortable bed and it was quiet. Breakfast was good as well.

Was a clean room and friendly staff

Clean room and free breakfast. Good parking. Easy to get to the room.

Love the smell of the lobby when you first walkin..not sure what they're pumping through the vents but it luxurious smelling. Nice quite place by the mall..only housing close by is Leisure World (55plus) and those folks aren't bothering anybody after 5pm..they're in bed!

The young lady was very nice at the front desk. The manager on duty (Tammy) could have been a bit more personable, but that’s my opinion. Not even a good afternoon or welcome upon waiting in line. As she was helping another customer, she bluntly said she can help you over here. I will not come back to this specific hotel for this specific reason.

The room smelled like ozone absolutely horrible!!

The thing I’m not very happy about is that there’s no where that discloses an extra $15 a night for a third person. Even though we have a room with 2 beds.

Charged twice for one night stay. Manager Shelly was rude. I was charged for 2 nights due to a scheduling mistake. Tried to cancel 10 min after booking and motel Shelly refused to cancel or refund.

The hot tub had algea and was green, couldn’t even get in. Smelled like rotten eggs. There was no towels etc. will not go back.

Nice room, comfy bed. Very nice breakfast selections!

The hotel was in an area that really worked out for us. The rooms were clean and hotel staff was very friendly. The breakfast’s were very good but it would have been nice to have them change up the menu sometimes.

Nice room, good shower

Courteous staff, Clean rooms

Staff is kind helpful, non judgemental and patient. Housekeeping a few of them went out of their way to make my granddaughter feel welcome and cared about. And a few front desk workers as well. If it's a good safe location and decent enough people and fair prices with clean rooms and good people. Every place will have a things or two wrong or something for someone, but even being on the 3rd floor. No elevator working at the time it was still a great stay .

Your front desk which was a man was very rude. After i expressed my opinion on your elevator being broken . He was not concerned at all if i

Great room for 2 people. The only problem was the elevator was out of order when we got there.

Rooms are clean. Staff is friendly and professional. Location is not great as you are basically in a parking lot.

Love it

Unfortunately the elevator wasn’t working and our toilet was clogged making it not the best experience!

The room was spotless and the water pressure and temperature for the showers were superb. The beds were not very comfortable and there were blankets instead of comforters. The breakfast options were basic but stocked well. Besides that, front desk service was excellent.

Very noisy

Amazing staff!

Staff was very friendly and welcoming.

The room is okay . Bathroom style was not my favorite. Drinking water is recommended.

I asked if they could carry our suitcases up the steps for us. Had to ask several times before the gentleman sitting at desk, doing nothing, finally did. Night desk attendant greeted us when we returned from dinner, asked if we needed anything and said good night. What a difference from the 2 guys whom didn't even have eye contact with us when we checked in!! Room very outdated and noisy. Exhaust fan and heater very loud. Bed was old, uncomfortable and springs that made Loud noises every time someone got in and out of the bed. Old windows and could hear everything outside.

Elevator broken. Window in room broken. Very dark- nothing like the photos. Best price so many people stay here. Pool is always shaded but heated. Breakfast was good. Room super tiny for 4 people. No where to put bags. Bathroom in main area requires the front desk to let you in. Check in takes for ever, not sure why.

Huge line spin arrival. Elevator was out of order. Higher deposit than finer hotels. Not friendly. Very worn but clean. Area was quiet.

Rooms were clean the room was a little muggy with the shower but it was a nice stay

The room was extremely hot

The management at this hotel treats their guests like criminals when you check in. Every guest staying in the room is required to produce your state ID/Drivers License, and they enter the information on your license into their computer system , and they do not cleanse it from their system after your stay. This is a violation of your consumer right to privacy, and poses a real risk of identity fraud to all guests who stay at their hotel. Also, the elevator was not operating, and there was no advanced warning about this at the time of booking the reservation. Be ready to climb three flights of stairs with all your luggage.

The elevator was not working at the time so had to walk up to the second floor. Bed was ok small pillows. Shower ok had decent pressure.

Provide working elevator.

Clean

Room looked clean but there was hair in the shower floor

Room was ok for a one night stay, but too expensive for what it is. Front desk staff was very friendly though..

Staff was great.

Clean; courteous staff. Breakfast needs work.

Clean room, nice place to stay

The room was spotless, comfortable, and quiet. The bed was very comfortable. I love hotel waffles! We will stay again the next time we need a place close to the airport.

Yes to both of those questions.

We can show our reservation. I told the lady in the front desk there’s no way we can state that room extinct has a really bad stink. And I request for my money back. Take me only two minutes to realize it’s not appropriate to sleep in the room.

Safe area great staff

We noticed a leak in the toilet right after we arrived and notified the front desk. They finally sent somebody the next day in the afternoon. The problem was that he didn’t speak English and wasn’t able to understand the problem. It was still leaking when we left the next day. Also, they said they’d replace the towels and empty the garbage. That never happened

The environment is not as good as we wish.

The staff was awesome. Weird rooms the bathroom needs a divider of some sort of wall. Not the most comfortable part of using a bathroom when you know your significant other is close to the door you lock. Very very weird. The room needs privacy for the bathroom for itself!!!! Breakfast not a good variety.

Non working elevator to 3rd floor and that is where the room was. I had to take the stairs and carry luggage with bad knees.

nice location

Room was very nice, staff was very nice. The room doors slam really loud. The hall was like an echo chamber. Just a noisy building all night long.

The room was spotless and the staff was great!

Check in process

Clean rooms and proximity to shopping

Enjoyed my stay. Room was very clean and amenities were good . Convenient location.

Everything was great the staff, rooms were clean and cozy.

It’s in an old mall parking lot with lots of closed stores around it. It sufficed for one night. Cookies were good and the front desk gentleman was super nice!

This was our 2nd time staying at this hotel. Room was clean, received several emails and texts saying our room was ready for when we arrive. Staff was polite and always helpful. Complimentary breakfast was very good. Check out was great. The only thing I can say is that the deposit is high ($200). However, it’s returned immediately without any delay. We will plan to make this place our choice to stay.

Staff was courteous

Was a cheap affordable room, walls were thin, but staff was professional and the room we were in was clean. Definetly a cheaper end hotel

Great

Room had an odor

Clean room good breakfast

Convenient and comfortable.

Very friendly and helpful staff. Very clean rooms.

Online showed pictures giving the facility the look of being new!! Far from it!!

Very Clean🌷, nice breakfast

6 out of the 8 staff that we interacted with were extremely personable and provided great customer service! The breakfast had several options (The only downside about breakfast was that the coffee was REALLY hot and the cups were too hot to hold as there were no sleeves a ailsble.) The pool and hottub were nice additions. A large mall was right across the road. Several dining and shopping options within walking distance. Very safe area. Convenient access to many area attractions as well as the airport.

The staff was nice, however the manager gave attitude and was making check in difficult. It took us an hour to get checked in and they still called us back down after we were already asleep from a 5 hour trip. We were told we would get a room with a king bed and got a room with two full beds. Breakfast was decent, probably would not stay there again.

the room was good, but the beds were small for two people.

I had picked to pay at the hotel, they charged me for both rooms before arriving anyways, they would not let me pay for two rooms on the same card and required both rooms that i reserved to each have a $200 deposit that I still have not gotten back, we had to cancel one reservation and pay for the other room without getting reimbursed first. It was an utter nightmare checking in.

All machine’s

Room was clean

Very nice, modern rooms. Close to lots of dining options.

Staff customer service attitudes were very good and hotel general condition was all fine. But the hotel as a whole is basic (no workout facility and room felt smallish. Bathroom was an enclave, just enough room for the toilet and shower was just enough for one person. Sink was separate, exterior). Room was clean and bed was fine. - Surrounding area where hotel is located is a large shopping center, which has certain advantages.

The Hotel was listed as having a restaurant and they did not. Very disappointing!

The room was clean, beds perfect! We got a great night’s sleep!

I did not stay here. I made a mistake and booked the stay for the wrong night. When I realized it I was 2 hours past my grace period and then spent 1.5 hours trying to get help on Expedia to hopefully change the reservation to the very next day. When I finally got to speak with a Tammy the manager she said they would not be able to make the change and I would be charged for the room in full, especially considering I booked with them third party. I will not be using this chain in the future.

This site says trucking parking onsite and when i got to check in they don’t have truck parking so your site needs to be updated

In and out fast

The most immediate red flag was the security deposit. While most hotels require a standard hold for incidentals, the deposit here was absurdly high

Breakfast was good and when something ran out they were right there to make sure there was more. The room was clean and big with nice furniture. Front desk staff was friendly and efficient upon check in and very accommodating.

Especially compared the the one just days before this was a pleasent experience

I’ve been traveling for over 2 months now and my cc’s were pretty full, my girlfriend and I booked this hotel which we stayed at 2 days before without issue. We went to check in and the Manager would not accept my girlfriends cc because the hotel was booked under my name, my girlfriend was there with me, with her cc and we did the same exact thing 2 days before. Made NO sense, i was there with ID, she was there with ID, but she wouldn’t budge!

HELPFUL STAFF

Fine for an overnight stay

I am not a breakfast person but I noticed plenty of breakfast food options while getting coffee. The quality of the coffee can be improved. Staff was very friendly and always helpful. The property was very clean. Location is great for shopping.

Very Good

Staff was courteous. The room was clean. The bedsing could.all be upgraded and the mattress a little softer. The hallway carpet either needs a good cleaning and replaced along with some tiles.

Friendly staff

Clean room nice just don’t like they hold a $200 deposit for 3-5 days

Clean, quiet, price point great, 15 minutes to the airport,

Was able to get my room even though I checked in really late. Had no issues check in and check out was so super fast. Would recommend

We have stayed at this hotel two times before this stay. We keep coming back because of the friendly staff, the clean rooms, the excellent price. It just feels comfortable.

Good

Great

Room was clean and staff very pleasant.

Yes the room was clean and the staff was nice

The walls are paper thin. You could hear every noise from the hall and the rooms sharing a wall. If you are a light sleeper, don't stay here. The metal bed frame would bang when we would roll over. The motion sensor light would turn on and wake up my spouse when I got up during the night.

Yes

Is ok

Everything was just right.

Convenient location and great price. Couldn't check in early, and they do charge a $30 early checkin fee.

I booked my room for 3 people initially and was charged an extra $20 for my 3rd person which I was not aware of. In a room where there were two beds so why charge for a third person?… something I’ve never experienced.

Helpful, kind staff. Clean room. Good parking.

Noisy

this hotel was amazing and I would definitely stay there again

Staff were all friendly and helpfull.

The over all friendliness of staff

Bed was comfortable and the tv was nice and big.

Room was clean and ready when I got there. Would recommend.

Lovely hotel! Comfortable and pretty room! Delicious breakfasts! Will stay there again!

Overall the staff was helpful, respectful. It is an old building but in decent condition. It was the cheapest hotel available at he moment.

Yes

Clean. Welcoming staff.

Nice stay, great location. Friendly staff.

We left early and got a breakfast bag. the muffin was good but the bagel was stale

Yes and yes

I loved the hot tub outside of my window, it made an excellent way to keep an eye on my sleeping toddler while still having a chance to relax. Staff was amazing the only thing that made it only a 4 star is there were some minor damages in the room that were a little inconvenient but didn't ruin the stay. I brought it up to the staff and they fixed what they could immediately and made a report for what they couldn't. Beds are a little noisy having a metal frame but we're super comfortable. Overall a great stay and excellent service. Will stay again if I'm not camping!

The hotel is clean. Check in was easy and love the location.

Staff is always pleasant. Rooms always seem to be lacking in the clean department. Definitely can improve in this area.

We stayed in Rm#233. the toiled overflowed and we had to use the bathroom in the lobby. We went downstairs to complain, Pattie, the manager on duty, just handed us a plunger and said no maintenance persons were on duty this weekend. Told her we were not plumbers and she did not offer another room so we checked out first thing in the morning

Room was Clean, staff was friendly, breakfast was as advertised.

Well designed room felt larger than it was. It was clean with a comfortable bed. Appreciated great diner right next door.

Staff member checking us in was super busy with an influx of customers. He did a great job!!

Nice quite and clean

Excellent in every way!!! 😃👍

Staff was pleasant. First we were given keys to a room that was already occupied, not ideal. We chose the hotel because we had been on the road all day and my husbands back was spasming and he needed a hot tub. I even verified it was open and working at check in. After going out walking to loosen things up we came back to being told we couldn’t use the hot tub because it had rained earlier in the day and we could get electrocuted, even though there was no weather at the time or lightning. The bed in our room is on a metal box so every time you get on or off the bed, rollover or move, it sounds like someone hits a metal trashcan with a rubber mallot. Breakfast…no thanks. I wouldn’t recommend this hotel. There is a nice diner next door and a mall across the parking lot.

The breakfast attendant was attentive and kind. The receptionist at night was okay. The morning staff was dry. Very upset that 200 was held in my card. When you read what you book is what you’re paying, it is shocking to have to have 200 additional funds held for a 2.5 star hotel at best.

was a nice and quite stay besides the people above of stomping sounded like a giant walking above us

We did not have breakfast but it looked like your basic motel breakfast.

Could not find my credit card acted like the do that want me to stay at their hotel.

Friendly staff, easy check-in

Yes the room is very clean. Check in was easy and staff was so kind and helpful

We weren’t able to do a late check out. I guess all rooms were sold out.

The only thing I disliked was the amount of security deposit. Granted it was returned the morning of checkout. But I think $200 is a little excessive.

The room looked very nice. The bed and pillows were comfortable. Breakfast had a wide variety of choices. All were good. There were free cookies at check-in. I had a good stay.

Checking in after making my reservation, the hotel did not show my reservation immediately. This was very frustrating!

The room was awesome, the shower spacious, and the staff was amazing. Breakfast was great they served eggs, fried potatoes, bacon, sausage links, waffles, bagels, bread for toast, muffins, yogurt, and fruit. They had coffee, orange juice, lemonade, watermelon water, and water. The hotel has a pool, vending machines, and an elevator. Walmart is about 5-7 minutes away, and close to convenience stores and eateries. We really enjoyed our stay, price was affordable, however, they do charge a $200. deposit at checkin. I would recommend this hotel, and would stay here again.

The room was nice the bed was noisy the steel frame made a noise everytime you moved. The room we had was noisy as every time they emptied the dumpster at early hours or someone threw something in it there was a crash. On check in the person at the desk said that they could not allow us to stay there because the name on the card was different than reservation. I have a 2 part name and on my id it says how it is, my card I only use part of it. So finally she said it was ok. The first morning we did not realize that the breakfast ended at 9 and we went down at 9 :15. The breakfast was gone and the lady taking care of it said I can give you a couple of plates so nice. Laundry was good. I probably would not stay there again.

Was very overpriced

Short overnight stay. Everything was good.

Would not stay here again. The shower leaks bad, one staff member told us they knew they had problems with that room shower because the seal was put on backwards. I ask why they put us in a room where they knew there was an issue. They said they did not have very many king bed rooms. They should have put us in another room with 2 beds and had the problem fixed. There was no seal! Another staff member told me ALL the showers leaked and they decided to deal with it rather than fix the problem. MANY Towels were soaked. In addition the stool leaked and the floor was soaked behind the stool. The hair dryer worked for 5 seconds and then shut off, when they came and checked they said it worked. It did not. When I informed them of the stool they did not even write down the issue. I do not believe they take care of the property. The room appeared clean but the floor was so dirty when you get in the shower the floor turns black from your feet. Bonus we only saw one cockroach. Staff was pretty friendly for the most part. Best Western- do better!

Great clean hotel. Area was quiet.

Was an older hotel, but the bed was very comfortable which is unusual for hotel in this price range

Went to use pool and hot tub but closed in the morning because I guess someone came to work late. The staff and room was nice.

The front desk staff was so friendly and helpful. The room was very clean, breakfast was good, location was very convenient to where we needed to be, safe location, plenty of parking, many restaurants/shopping within walking distance.

I never had the breakfast. My only complaint was all of the noise that the cleaning lady was making the morning of my check out time. I really needed sleep that morning but wasn’t able to get it due to all of the bumping and thumping. Other than that everyone was very polite and treated me with kindness!

I chose this room specifically for a bathtub and there is no bathtub.

Everything was great

The breakfast was delicious and fresh made.

The hotel is an older property and shows its age. While the beds and pillows were very comfortable, the room had a noticeable odor and lacked extra amenities.

No

Courteous staff

Paper thin walls, cheap/loud metal bed frame, deteriorated bathtub that barely held water. Very run down place in need of remodeling!

Room was clean, plenty of good pillows, but the bed creaked when I moved. A later breakfast would have been nice.

Easy to get too, clean and everything was as expected.

Great accommodations close to the airport. Staff was pleasant on check-in & -out, as well as the breakfast staff who provided a great spread including crispy bacon. Comfy beds & pillows.

The room staff were constantly busy and keeping things tidy. I personally didn’t have mid Ch room work done due to only being there 4days but the did take care of any requests I had. The microwave and fridge were there and worked great. The breakfast was nice and filling, a buffet style traditional eggs potatoes and bacon/sausage depending on the days as well as other breakfast incidentals. It’s close to the exits, shopping and restaurants as well. I will definitely be staying again.

They charged me $200 security deposit and has not returned my money back. Please help me get refund my money. They told me it was released on the 10th at 4 AM. My institution has not seen anything returned. Please help me retrieve my $200 security deposit.

Amazing staff. Convenient location and it served the purpose for family wedding.

Very clean, comfortable beds, friendly staff

Clean rooms. Friendly staff. Bed as super comfortable

Was as expected.

The eoom was clean, check in easy, and the stay was just right for a place to sleep before flying out early the next morning. Close to shopping and dining.

Worth the cost

The breakfast was pretty basic; waffles, yogurt, cereal, eggs, sausage, potatoes. The few things I did not like were that the pillows were so flimsy, the bed was on like a metal frame and it was so noisy getting up and down, and the person above was walking around and it sounded like someone trying to break in the room. It was SO loud, that scared me so bad since I was a female by myself, didnt help it was at like 3am. Get top floor! My favorite thing was the shower! It was really nice and the shampoo/conditioner smelled so good. My hair also did not feel like crap after using it. Front desk ladies were also very nice!

Breakfast was good. We normally don't get Waffles but It was so easy here we got and enjoyed them It was not too crowded. The shower door in the room Leaked as it was installed wrong. We just hoped that the motel didn`t blame the leak on us.

Enjoyed the stay. Hot tub was wonderful! Room was clean and quiet. Convenient location. Staff were friendly. Would stay again.

The overall hotel is fine. However the guests were very noisy and people were walking up and down the hallway all night speaking very loudly.

One night there was a very loud party or group above us that woke us up at 2am. We were kept awake until after 3am.

Clean room and, Darius was very professional! Great breakfast!

The breakfast area was clean

From the moment we checked in, we had exceptional service! Everything about this hidden gem was comfortable, clean, and friendly! I’m a mom traveling with two young kids and we have been very happy with our stay! The two ladies at the front desk were very friendly and accommodating:)

They were racist from the second we walked in

It looked nice, nothing fancy but nice pool.

Clean rooms, friendly staff great breakfast. I have small kiddos and always love staying here when visiting family in AZ. Highly recommend if you are a family traveling.

All the rooms only have double beds. You should have queen beds in this day and age if you expect 2 people to be able to share 1 bed. The rooms were otherwise fine except the sink had an odd sewer smell. I didn’t appreciate the $200 room deposit. That’s kind of absurd when other places only take a $50 incidental charge. There’s not even a minibar in the room that could trigger additional charges. One of the best things was that the hotel was easy access to the freeway. So overall a decent place. But the bed size and the excessive deposit I probably would choose a different location to stay next time I’m in town.

Great stay

Excellent staff and great area.

It was fine

I never experienced it they canceled my stay right before i got there due to an expired debit card.

Check in time they asking $200 security deposit.

This is a perfectly fine budget - plus property. Clean comfortable room. Good bed, good shower, closet with hangers, actual drawers, a good hot breakfast with all the basics. Coffee, juices, cereals, yogurts, bagels, muffins, eggs, bacon or sausage, waffles. Staff friendly, housekeeping excellent. Again, nothing fancy but perfectly acceptable. The only thing that kept me from giving it five stars for a budget property is that there are LITERALLY no USB ports in the rooms. Thankfully I bring my own, just in case. But this needs to be fixed by Best Western ASAP.

Hotel wasn’t brand new but it was clean, great staff, great water pressure, nice hot shower, amazing king bed and nice pillows. Liked the new laminate floors instead of carpet. The price was great, awesome location! We were close to mesa airport, within walking distance of a mall, Cheesecake Factory and many other restaurants and shopping. That was appreciated when we needed to kill time and had no car. My only complaint was the card reader at the desk. It wasn’t working and charged our card 5 times for the deposit! Staff said they were not great machines so maybe it’s time to upgrade. All the charges dropped off within a couple days. I left this card reader feedback for management. We would definitely stay here again.

The room was clean, beds were very comfortable, staff were nice and welcoming. The pool & hot tub looked to be nice I didn’t get the chance to test it out. The hotel is a little old but would definitely recommend

Room was clean, staff very nice. There is only a pool, no patio area. Continental breakfast was nothing exciting; although they do have a variety of restaurants within walking distance.

It was fine- breakfast as good

clean room, staff was helpful and nice

The shower door has no seal so it leaks profusely. The water never ran cold, it was always warm no matter where the temperature control was directed.

Exceptional front desk staff. Clean room. Comfy bed. Good breakfast. Pool was in the shade a lot and water was quite cool. Superstition Mall was very close. Tasty food at Nana’s Diner.

Staff was friendly. Room was clean. Breakfast was very good.

Nice room. Breakfast was good

Decent room. Not great, but close to airport.

Spacious clean room with fridge and microwave.

Sheets felt damp, pillows smelled like sweat, found used needles near tissue box. Front desk was great. Thats about it

The room was relatively clean but the lobby and breakfast area was sloppy. Biggest concern is I had someone tried to break into my room at midnight by pulling on the door knob aggressively and repeatedly. When I told the front desk worker in the morning, they told me they would let their boss know and dismissed by concern by stating “he was probably drunk”. Definitely unsafe for a woman traveling alone.

Nice. Would stay again.

We had an interesting experience at Sure Stay Plus. While the staff was amazing, the property needs some upgrades. Cookies in the evening were nice, and the location is perfect.

They also hit your card for a $200 security deposit with no pets, no kids, just 2 old people spending one night. This is near family and a frequent area for us to visit, but we will be choosing another hotel next time.

Charged an extra 20 dollars for my 15 year old child that is considered adult by Best western but child with Expedia. Expedia asks the age of children when booking, this should have been factored into booking rate.

Mesa was beautiful. The hotel was in a great location. The staff were fabulous! Enjoyed the hot tub and pool as well! Would stay again!

I didn't arrive until after 9:30. The room was ready and it was clean. The toilet ran during the night and wouldn't flush in the morning. I rattled the handle and everything was fine. The pillows were comfortable and the room was good.

Wouldn’t recommend.

Clean bed, clean floors. It's a fine stay.

Hotel was in a good and safe location. Rooms were clean but nothing fancy. Queen bed was SMALL. Free breakfast had a lot to offer.

Nice shower. However, the knob fell off. Woke up with a lower back ache. Bed wasn't very comfortable. Tiny little refrigerator. Noisy bed.

The staff were friendly and helpful.

Very good place to stay. Only stayed 1 night so it is really hard to qualify this hotel. Overall it is very good

The only complaint I had was the A/C unit. It was SO loud when it clicked on. I didn’t get much sleep.

Staff was very rude … wouldn’t even wait until we checked out to clean our room ..

Small. Adequate clean and comfortable

It was clean and we liked the room. Not necessarily the location.

Quiet place to stay

Very comfortable room. A good value.

This is a very clean, comfortable hotel. We didn’t have the breakfast because we were meeting family for breakfast, but we did check it out and it seemed to have everything needed for a good breakfast. We would stay there again and have booked it again for the end of September.

Always stay here when in Mesa

Quiet property and engaged staff.

Friendly staff and clean room.

We stayed for 2 nights. For a budget friendly hotel it is okay. Breakfast was good although lady at serving food was rude with hotel guests. Overall had a good sleep and no major problems.

Very adequate

Overall, property was great. We were housed on the second floor at the end of the hall. However, we could constantly hear bumping above us and noise from outside. We were on the outside of a fence of commercial property with trucks going back-and-forth which made it noisy in the morning. However, overall, I’d stay again only this time not at the same location on the property.

It was a great stay. I would stay there again.

Like everything about it really. Bed could've been softer though, but cheaper hotels usually are that way. Only real complaint, but good about keeping up on pool towels. Id stay again honestly

I did not eat breakfast due to my kiddo having a food allergy. Everything was great especially when the re programming of the tvs was prompt and easy. Some guests were loud but was expected.

Excellent hotel and even better staff!

Breakfast was a nice variety. Bed was comfortable, motion light in the room was nothing I'd ever experienced in a hotel room.

The staff was very helpful

It was suitable for my needs

it was okay! if you need a place to just sleep this is it!

The floor was horrible dirty. Major stains. I had to walk around with shoes on at all time. 3 out of the 4 light fixtures didn’t work. The room has a bad smell.

Due to the elevators being out of service diff didn’t notice guest. My room was located on the tired floor, when it was address about this issue I was told it’s nothing they could do. It’s out of their control.

This hotel was great. First, the value is almost unheard of, but there is no sacrifice for quality of stay. I’ve stayed here twice on both times have been consistent. The amenities are more than adequate and the room is comfortable.

Just had issue with the bed. Bedframe made a lot of noise when moving

Great value

The room was horrible, I felt dirty just by being in it. There was grass between the sheets, gum on the sheets, and blood. Because we got back into the room to sleep about 2:30am and were tired. We put our own blanket over the bed to sleep. I will not be returning and suggest no one ever stay.

Great staff!

The head manager was abrupt and unfriendly, but the rest of the staff was good, and the place was nice.

It was an okay spot for a quick staycation. We enjoyed the pool area even though it's little small intend to run down

Very clean and great location

Just for sleep. Not good bot bad. Exactly so so.

The room was clean and well maintained. Love that the hotel had breakfast. Great hotel

Close to shops

I very much liked this hotel. Not only is it clean and well kept, it is close to my mother’s senior living facility. This will be my hotel whenever I come from Colorado to see my mom👍I am so glad I got on hotels.com to find what I was looking for ❤️

It has a walk-in shower which was nice. Overall, this is a nice place to stay if you find yourself in the area

We enjoyed our stay. It was clean staff were very polite breakfast was the normal, for a free breakfast but staff always had the food available to everyone. the only downfall was we used the pool a couple of times in the morning, and you are supposed to use your key card to access but it was not working, you could just walk right into the pool area. We also noticed the back door you walk out of to get to the pool, or a back parking lot was open to anyone for access. You did not have to use your key card at all. This was a big concern for us. We talked to a woman at the front desk, and she said it is very safe here and because she had been working there for many years, they never had anything happen and we should feel safe. Well, that was not the answer we were looking for at all. Anyone can have access to the first floor coming through that back door. I hope they change this for everyone's safety. We saw employees coming in through that door without using any card at all. And others who may have been staying at the hotel?

Wonderful, spacious room with comfortable beds and awesome kitchen amenities. Would definitely stay again!

Staff and property very welcoming and made sure my dad’s stay was perfect. 10/10 Would recommend! Patty at the front desk was awesome.

The stay has been excellent and the staff very friendly and responsive to any needs.

I booked a room in advanced and when I got to hotel, I was told I had no reservations.

Comfortable room, small bathroom, quiet area.

My go-to hotel in Mesa. Convenient, friendly, excellent breakfast. Only downside is that the shower is really small.

Great place for the price

This is fantastic at an affordable price! A huge mall is located right next to the property. I will definitely stay here again in future trips!

Close to where we were going

We had a great time swimming at night time!

Bed was very loud to get on and off of or even roll around on. I’m skinny guy 6ft tall. That bed was noisy and not big fan of the hard wood floors in the hotel room at all. Shower door says caution slippery, but the door on shower has no stopper so it will go all the way open in either direction so if you did slip you would end up on floor out side of shower very dangerous. Elevator was constantly soaked from people coming in and out of pool to rooms. Never seen any staff in haul ways at all also staff just smoke cigarettes right out side the front door of the entrance.

Nice hotel . About a 20 minute ride from mesa airport

The place is clean, and functional.

Great mall in a decent location, only a small drive from the airport, definitely worth the price.

Great for a one or two night stay.

Adequate room at a budget friendly price. Great location to access our appointment.

Good

Easy access to mall and restaurants across the street.

We had a problem with checking in but everything was quickly resolved. Great stay for me and my two children.

I enjoyed my stay for a weekend, staff was great room was spotless. Definitely coming back next month, thank you.

Location was very convenient

The breakfast is very good with eggs, meat, waffles, bagels, english muffins, juice and coffee.

Stayed one night and in the morning when I woke up there was a lot of bugs in the bathroom floor. Looked around the room the was more by the walls. Went to front desk they sent housekeeper to the room bugs kept coming out thru cracks in the wall. Worse experience the bugs were going inside the shoes and clothes we had on the floor.

Hotel was clean, helpful staff.

The hotel you can tell is an older cheaper hotel that has been nicely renovated. It appears really nice and it was clean. But the rooms are really small, bathroom really tiny, shower was weird because the door opened into the shower. The bathroom floor was creaky. On the second floor, the upstairs was noisy... Not much sound insulation. The room was very nice otherwise, just small. The beds were very comfy. We had a fridge and microwave. No freezer though. Lots of towels provided. Overall a good stay.

Really nice hotel

The flooring was clean.

day poolside. Vending machines only take exact change, no way to pay with card. Ice maker not working. Bottled water is for sale at front desk but they only accept cash. Had to clean feet from walking around barefoot in room, they were black.

Great

I highly recommend it.

Great visit. Everything was excellent.

For the most part I really met and enjoyed speaking with some of the front desk employees. They were really helpful and friendly. The cleaning staff were sooooo excellent!!! I just love how they took extra care of our rooms when cleaning. They were really thoughtful. Not a bad place to stay while on vacation. I didn’t care for the breakfast choices or the attitude of one of the ladies in charge. She seemed cool and served sausage two days in a row which made me sick the first day so I didn’t have any meat to eat the second day. The waffles were delicious and welcomed. All in all it was a good experience.

Great

Great spot for a work stay

Great experience!