Best Western Plus Riviera

Typical motel. Well organised. The road by can be a bit noisy in rush hours, but it’s not so bad. 👍

Great location. Good breakfast. Nice pool. Friendly staff. Very clean. With a great central location comes noise factor. Near the Caltrain so you hear their horn from time to time and busy traffic from the El Camino.

Great place to stay

Superb

The toliet made an awful noise when flushed.. and after a shower the floor was wet even though the curtain was drawn.. so we needed more towels the thermostat did not work.. and we didnt have wifi til the next day..

Property is near Stanford Stadium, mall and downtown. They have decent breakfast and even free parking. They also clean the rooms everyday. Staff were accommodating and friendly. They don’t provide much towels. You have to ask everytime. Sometimes there’s no wifi connection.

Property is near Stanford Stadium, mall and downtown. They have decent breakfast and even free parking. They also clean the rooms everyday. Staff were accommodating and friendly. They don’t provide much towels. You have to ask everytime. Sometimes there’s no wifi connection.

Check in was great. Room was nice and close to where we needed to be. The breakfast was good, but closes so early (8:30!) and the person working breakfast was not nice at all.

Very clean and neat Nothing it was great

Nice little hotel with super friendly staff and very clean rooms. Coffee machine in lobby makes lots of different kinds of drinks and they are quite good. Free breakfast is nice as well. Parking was a bit weird as it's under the building and there's not much egress from the street but it's nice that the parking is off street and included in the cost of the room

Nice little hotel with super friendly staff and very clean rooms. Coffee machine in lobby makes lots of different kinds of drinks and they are quite good. Free breakfast is nice as well. Parking was a bit weird as it's under the building and there's not much egress from the street but it's nice that the parking is off street and included in the cost of the room

Location My family and I were not able to check in until much later because their housekeepers were all out sick. Our kids had to wait as well. Very unhappy with the situation and we will not be back

Very clean and neat Nothing it was great

Location My family and I were not able to check in until much later because their housekeepers were all out sick. Our kids had to wait as well. Very unhappy with the situation and we will not be back

The location is good. Right next to the Stanford Shopping Mall and just a short walk to Palo Alto downtown. The rooms are clean but rather small. The beds are comfortable. The hotel could definitely use a bit of modernization for the money one has to pay. The breakfast is laughable, it's just impossible to eat.

Once a year I keep coming back to stay arrest western hotel. The quality provided is the key. Thank you.

It is near than Stanford university Very old structure but the rooms are good

Exceptional

Very old structure but the rooms are good

There is nothing positive to say. It is a motel - priced as a fancy hotel $426/ night. The construction of the rooms is so poor - I heard the upstairs and nextdoor guest the entire time (especially at night when I needed to sleep). Horrible quality, loud noise from the street, no insulation, and overall - a motel on a busy street, with no attempt to renovate. Terrible hotel.

There is nothing positive to say. It is a motel - priced as a fancy hotel $426/ night. The construction of the rooms is so poor - I heard the upstairs and nextdoor guest the entire time (especially at night when I needed to sleep). Horrible quality, loud noise from the street, no insulation, and overall - a motel on a busy street, with no attempt to renovate. Terrible hotel.

They do offer free breakfast in the am which isn’t bad. They have hot items including eggs, potatoes, bacon & sausage. Waffle machine. A few drink options. Not bad at all. My bed was just softer than I like so I didn’t sleep as well. Overall decent place to stay.

Good location. Clean room and comfortable bed. Good shower. Looks better in pictures. Lobby coffee machine was broken entire stay. Breakfast ends too early 8:30am so missed it first day. Room was noisy. Could hear room next door and upstairs. Earplugs provided. Check in staff were great.

Free parking

It's a very peaceful place to rest and recover from a trip. The breakfast area is very small but the food is very good.

The breakfast area is very small but the food is very good.

I wish breakfast was a little longer

Location and price were perfect I wish breakfast was a little longer

Loved the friendly housekeepers, front-desk personnel and the maintenance guys very much. Breakfast should improve with more variety and menu changes every week or so. For long term guests like us it was basically the same ole breakfast daily?? otherwise it was excellent. Thank you! Basically nothing.

Loved the friendly housekeepers, front-desk personnel and the maintenance guys very much. Breakfast should improve with more variety and menu changes every week or so. For long term guests like us it was basically the same ole breakfast daily Basically nothing.

Room was spacious and clean, good breakfast Property is overpriced as compared to the room quality, you can get better hotels at the same price

Classic Motel, but lovely modern deco in the room

Location,breakfast, staff Old motel with upgraded rooms. Still need to upgrade bathroom.

Location,breakfast, staff Old motel with upgraded rooms. Still need to upgrade bathroom.

Very convenient to Stanford The walls are very thin so it is LOUD. Not only road noise but people walking around outside and above you if you’re on the first floor

Very convenient to Stanford The walls are very thin so it is LOUD. Not only road noise but people walking around outside and above you if you’re on the first floor

Cassie was very helpful to check in process. In addition, she’s very helpful regarding the amenities

Cassie was very helpful to check in process. In addition, she’s very helpful regarding the amenities

Exceptional

Very clean room

Very clean room

I left an expensive electric toothbrush in my room. It was only then that I discovered how utterly impossible it is to reach anyone by phone over there. Reception should always be reachable. Such a bummer.

I left an expensive electric toothbrush in my room. It was only then that I discovered how utterly impossible it is to reach anyone by phone over there. Reception should always be reachable. Such a bummer.

Great room, near to the hospital. Just what I needed.

Great room, near to the hospital. Just what I needed.

Superb

Very clean.People were friendly. Close to hospital.

Very clean.People were friendly. Close to hospital.

Very helpful and friendly receptionist Tight squeeze for parking and rooms were outdoors

Clean room, friendly staff, good breakfast, good amenities, close to places.

Clean room, friendly staff, good breakfast, good amenities, close to places.

The room was clean and staff was very courteous.

The room was clean and staff was very courteous.

Friendly and efficient staff Probably not the fault of the hotel, but It’s not the quietest, it’s adjacent from a railroad crossing (train horn sounding every hour into the late evening hours) located on a busy highway (vehicular traffic until the late evening) and super thin walls … you could hear footsteps, running water, talking/kids and tvs throughout Should’ve guessed when I saw the provided earplugs upon check-in …

Very clean. Nice staff. Good breakfast

Very clean. Nice staff. Good breakfast

Yes

Yes

Rooms are very clean. Breakfast was also good. The staff were very friendly and attended to our needs well. Great location. Will stay here again if visiting the area

Rooms are very clean. Breakfast was also good. The staff were very friendly and attended to our needs well. Great location. Will stay here again if visiting the area

This hotel was a perfect distance from Stanford Hospital. It was under construction and we had to use the elevator which was a little unsettling but worked out fine. We needed to do laundry since we had been there for a couple days due to a family member at Stanford and the machine only took quarters and the front desk attendant only had a few and no change to break anything more than a dollar.

It was close to Stanford hospital and shopping They were doing remodeling and hammering breaking down a wall of stucco

Goodv service, clean room. Will stay there again!

Goodv service, clean room. Will stay there again!

Breakfast and location great. The beds are a little lumpy.

No water bottles in the room

The automatic light switch at the sink popped all the lights on during the night when I got up to use the bathroom and woke the person staying with me each time. Too bright to handle in the middle of the night.

Location great because my son had surgery at Stanford The price was ridiculous for the facility

Clean spacious rooms. Friendly helpful service at front desk.

Clean spacious rooms. Friendly helpful service at front desk.

Yes

Yes

Normal room, clean with good running water. Low rating was due to ongoing construction which was not indicated in the hotel description during booking. Noise insulation from road noise was good but not from room upstairs. Breakfast was basic and ok.

Normal room, clean with good running water. Low rating was due to ongoing construction which was not indicated in the hotel description during booking. Noise insulation from road noise was good but not from room upstairs. Breakfast was basic and ok.

Close to Standford University

Room is clean

Room is clean

Everything was perfect.

Everything was perfect.

The Bed!!!!!!! people go to sleep at least have a decent bed

Clean. Helpful staff.

Clean room, friendly staff.

Clean room, friendly staff.

Our stay included a nice breakfast (eggs and bacon plus other choices). To me a good breakfast includes eggs. Friendly staff. A wonderful coffee and espresso maker available 24/7. The rooms were clean, roomy and comfortable. The only issues were an automatic bathroom light that stayed lit even after I got into bed and strange noises early in the morning (metal cart moving).

Staff was great, room was very clean and updated. But....the noise from the street/vehicles was far beyond what I would expect. I guess I should have known when I found foam earplugs provided in the room upon arrival.

Staff was great, room was very clean and updated. But....the noise from the street/vehicles was far beyond what I would expect. I guess I should have known when I found foam earplugs provided in the room upon arrival.

Much improved. The rooms are much better.

Much improved. The rooms are much better.

I'd honestly give this place a 3.5. The room was cl

I'd honestly give this place a 3.5. The room was cl

Love this place. Perfect location near Stanford Hospital.

Love this place. Perfect location near Stanford Hospital.

Good options. Great coffee.

Good options. Great coffee.

Room had a funky smell. Odd layout in the parking area to get to your car.

Room had a funky smell. Odd layout in the parking area to get to your car.

Very clean and comfortable room with eco friendly soaps/lotion. However workout room was very minimal. Great covered parking.

Very clean and comfortable room with eco friendly soaps/lotion. However workout room was very minimal. Great covered parking.

Very close to Stanford campus

Very close to Stanford campus

Room was nice comfy and clean. Front desk was not attentive.

Room was nice comfy and clean. Front desk was not attentive.

I was in the area for a surgery I had to have it Stanford and had to end up staying local for several weeks this hotel was wonderful with Services for food shopping all nearby

I was in the area for a surgery I had to have it Stanford and had to end up staying local for several weeks this hotel was wonderful with Services for food shopping all nearby

The hotel was good, however the channels were set permanently set to

The hotel was good, however the channels were set permanently set to

The AC unit was inside the bathroom, which was inconvenient if you wanted to close the bathroom door.

The AC unit was inside the bathroom, which was inconvenient if you wanted to close the bathroom door.

I loved this hotel overall! The breakfast was good. I loved the entire layout of the hotel, bed was comfy and staff is friendly!

I loved this hotel overall! The breakfast was good. I loved the entire layout of the hotel, bed was comfy and staff is friendly!

The beds were so uncomfortable, whenever we moved, you could hear and feel the springs in the mattress. You could also hear all the noise from the passing cars.

The beds were so uncomfortable, whenever we moved, you could hear and feel the springs in the mattress. You could also hear all the noise from the passing cars.

Liked breakfast, very friendly

Liked breakfast, very friendly

The manager Tufuga Singh went above and beyond helping my family during our stay

The manager Tufuga Singh went above and beyond helping my family during our stay

The staff was friendly and the room was clean. Very cute area

The staff was friendly and the room was clean. Very cute area

I liked the location, parking facilities, good breakfast and it was quiet and not too busy.

I liked the location, parking facilities, good breakfast and it was quiet and not too busy.

I don’t like the smell of strong and old smell of chlorine! Quite strong smell of chlorine inside the room. Overpowering bright light at the sink need to turn down the bright light.

I don’t like the smell of strong and old smell of chlorine! Quite strong smell of chlorine inside the room. Overpowering bright light at the sink need to turn down the bright light.

The hotel is fine, it’s a standard Best Western. It’s a shame it looks out on El Camino and not on some of the parks or campus around. The old-style elevator is cute, and our kids loved the waffle breakfast; the staff were very helpful with them using the waffle maker. Oh yeah, the coffee is terrible, but Bluebottle is a short walk away in the mall.

The hotel is fine, it’s a standard Best Western. It’s a shame it looks out on El Camino and not on some of the parks or campus around. The old-style elevator is cute, and our kids loved the waffle breakfast; the staff were very helpful with them using the waffle maker. Oh yeah, the coffee is terrible, but Bluebottle is a short walk away in the mall.

Pros: The woman in charge of breakfast was lovely, very friendly, and great at her job. The rooms were very clean.

Pros: The woman in charge of breakfast was lovely, very friendly, and great at her job. The rooms were very clean.

It was clean and priced fairly. The rooms are on the smaller side but it was clean and comfortable. Parking is a little tight, if you have a trailer there’s no room for that onsite.

It was clean and priced fairly. The rooms are on the smaller side but it was clean and comfortable. Parking is a little tight, if you have a trailer there’s no room for that onsite.

Great place to stay close to Stanford University

Great place to stay close to Stanford University

Location is in great proximity to Medical School campus and Stanford Mall. It's within walking distance to many restaurants and easy available parking as well. Some noise due to proximity to road but clean and comfortable.

Location is in great proximity to Medical School campus and Stanford Mall. It's within walking distance to many restaurants and easy available parking as well. Some noise due to proximity to road but clean and comfortable.

The train noise is pretty loud. The air conditioner was good. Got really cool in the room.

The train noise is pretty loud. The air conditioner was good. Got really cool in the room.

Noisy both traffic and staff vacuming or leaf blowing at 7am!

Noisy both traffic and staff vacuming or leaf blowing at 7am!

Location

Location

Very clean staff was very friendly. Very convenient location close to Stanford grocery stores and shopping..

Very clean staff was very friendly. Very convenient location close to Stanford grocery stores and shopping..

Breakfast was more than a continental but not as good as I hàve had from previous Best Westerns. I love how the toilet paper and tissue were made into flowers :) convenient location near food and other leisure activities.

Breakfast was more than a continental but not as good as I hàve had from previous Best Westerns. I love how the toilet paper and tissue were made into flowers :) convenient location near food and other leisure activities.

Great stay!

Great stay!

Staff was great and although this is a very dated property, the rooms were nice & the beds were comfortable.

Staff was great and although this is a very dated property, the rooms were nice & the beds were comfortable.

Very close to Stanford

Very close to Stanford

Everything was great. Shower pressure was amazing! Parking a little tight.

Everything was great. Shower pressure was amazing! Parking a little tight.

facility itself was overally good enough, but the payment i made to Expedia was an extortion, not being able to accept this , i paid much more than what it supposed to be

facility itself was overally good enough, but the payment i made to Expedia was an extortion, not being able to accept this , i paid much more than what it supposed to be

Nice

Nice

Second time I"ve stayed there. Despite the doors facing the outside, I feel safe and it's so clean and modern. Staff are generous and kind. The free breakfast is amazing. Robot coffee machine and waffles...and a breakfast steward to help you with anything you might need.

Second time I"ve stayed there. Despite the doors facing the outside, I feel safe and it's so clean and modern. Staff are generous and kind. The free breakfast is amazing. Robot coffee machine and waffles...and a breakfast steward to help you with anything you might need.

This was a very positive stay. Friendly, clever, and helpful. The breakfast was good. Love it. Will stay again.

This was a very positive stay. Friendly, clever, and helpful. The breakfast was good. Love it. Will stay again.

It was cute, breakfast was amazing, staff were outstanding

It was cute, breakfast was amazing, staff were outstanding

Its nice and clean.

Its nice and clean.

Very clean! Comfortable, updated rooms, great location, and the kindest most accommodating staff in the business. Highly recommend!

Very clean! Comfortable, updated rooms, great location, and the kindest most accommodating staff in the business. Highly recommend!

Staff were friendly & rooms clean. The beds weren’t the best and frames a little cheap. They made a lot of noise with any movement. There was night construction which was pretty loud from our room. The breakfast was decent and staff very attentive to the food and cleanliness.

Staff were friendly & rooms clean. The beds weren’t the best and frames a little cheap. They made a lot of noise with any movement. There was night construction which was pretty loud from our room. The breakfast was decent and staff very attentive to the food and cleanliness.

Unfortunately the noise from the main road is very loud and pretty constant. They do supply ear plugs which tells you lots. Laura the front desk and Jess the breakfast girl and the housekeeping ladt were great...the manager not so much.

Unfortunately the noise from the main road is very loud and pretty constant. They do supply ear plugs which tells you lots. Laura the front desk and Jess the breakfast girl and the housekeeping ladt were great...the manager not so much.

Good

Good

We had to check out early due to ppl upstairs making too much noise it was almost 1 am midnight and we couldn’t sleep.

We had to check out early due to ppl upstairs making too much noise it was almost 1 am midnight and we couldn’t sleep.

I have been to many hotels around the world including overwater bungalow to wooden structure in Afghanistan and this was one place that I blurted "wow" It served our needs as far as location and this place was a delightful surprise. Will stay here over the other higher tier places. That coffee machine was the clutch though.

I have been to many hotels around the world including overwater bungalow to wooden structure in Afghanistan and this was one place that I blurted "wow" It served our needs as far as location and this place was a delightful surprise. Will stay here over the other higher tier places. That coffee machine was the clutch though.

It was super close to Stanford Hospital! I also was able to get a wholesome breakfast before I had to go to the hospital.

It was super close to Stanford Hospital! I also was able to get a wholesome breakfast before I had to go to the hospital.

I have never had an issue staying a hotel but over the last week was horrible. Caring for my sick grandmother at Stanford driving back and forth I would hope to get some quiet, not the case people stomping above me, people running passed my door, and yelling all through the late hrs. When I was asked how my stay was I told them horrible and the front just stared at me and just asked me if I wanted my receipt didn’t ask what happened or anything. The only person that did her job very well was the lady at the breakfast counter she was apologetic when the simplest things didn’t go right and went to fix it right away. I unfortunately don’t recommend this felicity

I have never had an issue staying a hotel but over the last week was horrible. Caring for my sick grandmother at Stanford driving back and forth I would hope to get some quiet, not the case people stomping above me, people running passed my door, and yelling all through the late hrs. When I was asked how my stay was I told them horrible and the front just stared at me and just asked me if I wanted my receipt didn’t ask what happened or anything. The only person that did her job very well was the lady at the breakfast counter she was apologetic when the simplest things didn’t go right and went to fix it right away. I unfortunately don’t recommend this felicity

Clean

Clean

Construction Zone in progress. Noisy people above us on first floor.

Construction Zone in progress. Noisy people above us on first floor.

The entire property was kept extremely clean.

The entire property was kept extremely clean.

Thermostat was turned off when I arrived and the room was very cold. It took some time to warm up. Also lukewarm water in the shower both mornings of my stay. Disappointing. Great location, however.

Thermostat was turned off when I arrived and the room was very cold. It took some time to warm up. Also lukewarm water in the shower both mornings of my stay. Disappointing. Great location, however.

Great service!

Great service!

Staff was exceptional, professional & courteous.

Staff was exceptional, professional & courteous.

Excellent and friendly staff and clean and comfortable rooms.

Excellent and friendly staff and clean and comfortable rooms.

Good

Good

Excellent

Excellent

Close to the event we need to go

Close to the event we need to go

Breakfast was good. Facility was under construction and there was road construction. Lots of road noise

Breakfast was good. Facility was under construction and there was road construction. Lots of road noise

Good

Good

It's very small with small rooms, and there can be significant street noise during waking hours. However, it is cheap(ish) and clean, and they have a pretty decent breakfast. Don't expect much but a good bed and use the provided earplugs and you are all set.

It's very small with small rooms, and there can be significant street noise during waking hours. However, it is cheap(ish) and clean, and they have a pretty decent breakfast. Don't expect much but a good bed and use the provided earplugs and you are all set.

The room was clean and the bed was good. They tripled the normal room rent, because of an event at Standford. Parking was an issue and the breakfast buffet was limited and cold.

The room was clean and the bed was good. They tripled the normal room rent, because of an event at Standford. Parking was an issue and the breakfast buffet was limited and cold.

Decent motel. Good price point for area.

Decent motel. Good price point for area.

I like the staffs. They are nice and accommodating.

I like the staffs. They are nice and accommodating.

The location was perfect for getting to a Stanford medical appointment. We were informed that there mightbe street noise, but all was quiet.

The location was perfect for getting to a Stanford medical appointment. We were informed that there mightbe street noise, but all was quiet.

Staff friendly 🙌

Staff friendly 🙌

Everything was amazing just a little noise at night

Everything was amazing just a little noise at night

Our stay is an annual tradition and we feel so comfortable that won't consider any other option

Our stay is an annual tradition and we feel so comfortable that won't consider any other option

Quaint and cute. Clean property, friendly staff.

Quaint and cute. Clean property, friendly staff.

It was clean, good service

It was clean, good service

The managers at the front office were very helpful, but a train goes right behind property that will wake anyone.

The managers at the front office were very helpful, but a train goes right behind property that will wake anyone.

I liked the renovation on the hotel. The staff was friendly and helpful. I do not have any dislikes.

I liked the renovation on the hotel. The staff was friendly and helpful. I do not have any dislikes.

It's a bed with a roof over your head. Maintenance and service are lacking.

It's a bed with a roof over your head. Maintenance and service are lacking.

Good hotel.

Good hotel.

Because was on the street was a little bit noisy

Nice place to stay and staff are very friendly

The stay was very nice & comfortable. It

Nothing special - very pricey for the actual room, the service was very attentive though!

Very professional staff. Clean. Good breakfast. Convenient location near Stanford Shopping Mall.

The only negative was that it's right on the main road, and having to listen to traffic

The location is perfect, walkable to Stanford University, and Stanford Shopping Center (Mall), including the breakfast, pretty typical continental style. You can have your dinner via something like ubber eat and other apps, they just deliver to your room, or you can walk to Shopping center, which just less 10 mins, there are a lots to choose and really nice with reasonable price. I took one star of from Service because one day there is no drink water for me especially I need hot water for medicine, and when I came back to check, there were still no one to fill up the water tank. I paid almost $230/night but such a small inconvenience could ruin your feelings. Overall, its location is what I chose for.

For the $400 price it was terrible. It was noisy, breakfast was poor

The staff was welcoming and the rooms were clean. The noise was an issue with windows open but less when closed. The primary reason I would not stay again is the uncomfortable beds. Mattress is too hard, linens stiff and scratchy, pillows flat and hard. Sadly, beds are a dealbreaker.

The staff was friendly

I liked it. I will stay again.

On the plus side, staff was cordial & breakfast was fairly good.

The other concern is that the property is not very visible from the street, and is easy to miss. The parking is underground, and some of the spaces will not work for tall vehicles. On the other hand, the hotel is very conveniently located. It is very close to Stanford Medical Center, shopping centers, and restaurants. I am a person with mobility issues, so I am not sure if I would stay here again. If you don't have mobility issues, then this is a great place to stay!

We only stayed one night but it was a wonderful and restful stay, quiet and comfortable. The staff were very friendly and helpful, we will be booking another stay soon to visit family again!

Cheaply built with noise emanating from the ceiling as a couple had sex on the bed and walked above me. Very noisy and while the room was fine and bathroom clean- very decent little breakfast with Pancakes and waffles with mini omelets and bacon home fries that is the plus. No area in lobby to relax kind of depressing check in. Work $79-109 etc but not much more

Staff very friendly

Breakfast is enough reasonable.

I really enjoyed this Best Westin. It was small and quaint but had everything I needed. It was clean, quiet and centrally located. The free break that they served was perfect.

The location was great and we liked the layout of the hotel

Great location and convenient to go to shopping and campus! Was nice to have free parking as well.

Nice place to stay . . I will stay again when I visit the area! Everyone was pleasant, even other guests!

Very convenient location near Stanford Medical Center

Nice rooms but a noisy street. Nice staff but $45 seems unfair to charge for early check-in to an empty room!

Quiet, clean, close to hospital

One night stay, appears to be older motel, but nicely updated. It has character. We enjoyed the small patios that are in front of the rooms and gave a nice area to visit and weather was perfect. Rooms are nice, no frills, but bed was comfortable. Room was quite, until morning. Definitely not able to sleep in due to everybody rolling there bags by your room on outdoor cement walk and kids running by. My only real complaint was parking, which is under the hotel and very compact. We have a full size SUV and many spots are only 6 ft clearance that we were unable to use. Others are 7 ft. Spots are tight and run the risk of somebody dinging your car with their door. Luckily we did not drive my full size truck as it would have not fit. Nice location, close to Stanford medical, multiple restaurants and shopping. All in all nice stay and would stay again. Loved the old school feel of motel.

Convenient well maintained with a fair price.

As others have stated, this is not the cleanest place. There were hairs in the sheets and on the bathroom counter. The washer is not working, when asked they said it is being fixed. Staying for three days and it was not repaired, they should not say they have a washer.

The front desk gal was experiencing her first day on the job and was really not knowledgeable on much.

-

Close to the Caltrain. Clean. Good breakfast. A little road noise but generally quiet.