Springhill Suites By Marriott Memphis Downtown

Out suite was spacious and clean! We will be back!

Room was fine not any different than other hotels ( coffee pot needs attention). but it’s the friendly and professional attitude of the entire staff, from the front desk to valets and breakfast staff that we enjoyed. Would definitely stay again and recommend to friends. Location in proximity to activities and local sights is perfect. Thank you

They should tell you that it’s valet parking only before hand… but besides that the hotel was beautiful with a great view of Main Street

Superb

Exceptional

I loved everything me and my family truly enjoyed ourselves

The property was very nice, vlise to Beal Street and great restaurants. Only thing is you must use the valet service. That i don't like. That is the only reason I will not choose this hotel again

Very good

The room was clean tidy and just the right size for our stay. The location was perfect short stroll to most entertainment areas and even when the streets were bustling with people and music the rooms were more than adequately sound proofed

Good

Our stay was EXCELLENT with an amazing breakfast spread included in our stay. Beds were comfy, pool was perfect, parking was on point & hotel staff was very kind especially front desk and housekeeping they all deserve a bonus ABSOLUTELY WILL STAY AGAIN.

Clean hotel All good

Clean hotel and great location All good

Very clean, free breakfast that was hot and good, swimming pool outside, refrigerator and microwave in room, I was able to check in earlyonce my room was ready, 10 straight walk to Beale St and valet workers was professional.

Large spacious rooms Great location Nothing

Location. Walking distance to alot of things There was no hot water when trying to take a shower.

They need to have bacon also for breakfast

room and location swimming pool/hot tub was a bit leafy though very relaxing to sit by

Superb

Everything was perfect, breakfast 10/10 Everything was fine

Valet was super kind and fun! Property was located in a perfect location and well maintained.

I wish there was on site parking versus paying valet

Breakfast was great I love the variety. They're probably should be one more waffle maker as there was a huge line for that. I wish there was on site parking versus paying valet

The staff was really friendly and very accommodating. There was black mold on the ceiling in the bathroom, they were just gonna clean it but we said that was not acceptable so they moved us to another room. I’m afraid that this is a common problem seeing how they were gonna “fix” it.

Great location Beds uncomfortable older model hotel but was clean

Great location Beds uncomfortable older model hotel but was clean

Central location, walking distance to most attractions. Room was large and bed was very comfortable. Complimentary laundry was great. Room servicing was unreliable. Did not restock coffee and toiletries or remove rubbish but did provide new towels each day.

Central location, walking distance to most attractions. Room was large and bed was very comfortable. Complimentary laundry was great. Room servicing was unreliable. Did not restock coffee and toiletries or remove rubbish but did provide new towels each day.

Could walk to Beale St. Bed was very comfortable.

This hotel is in the perfect location for all the activities you want to enjoy. With the Trolley, and Court St. Park at your front door, and Tom Lee Park to the rear, you won't need a car. Beale Street is on the Trolley line, as is the Orpheus Theater. Well worth checking out if you love convenience. Five Stars.

Everything was 10/10

Family friendly, clean room, great stay!

The staff was beyond. The room was clean. The curtains to the balcony need to be washed. Breakfast was sub par, lack of variety. Overall I enjoyed the hotel. Your best attributes was customer service.

Nice for the price.

This day was very nice. I enjoyed staying there. Only I would like my refund back of the money they made me pay in the beginning when we got there they haven’t reimbursed before that.

Great stay

Reggie at the front desk was so helpful! We had an issue with the room lock and he came straight up and checked it out himself. When it was not able to be fixed, the supervisor and him switched us to another room even though we arrived late at night. Exceptional customer service!! Always greeted with a warm welcome and smile. Wasn’t excited about having to use the valet, but each driver was great and so friendly, it was no trouble at all. Would definitely stay again.

Excellent breakfast eat day. Sausage gravy, and waffles were a hit!

Breakfast was good with multiple choices

We have stayed multiple times at this property and love it every time!

Breakfast was great, staff was amazing & convently located

Staff were helpful and accomodating.

Be prepared for a small breakfast area along with one person working to refill the foods. There was a nice selection to choose from hot foods, fruits, bagels and muffins, and yogurts .Friendly staff.

accommodating .

Front desk staff so polite and accommodating. Made a great first impression.

Too much activity happening with other guest cursing and threatening each other. Parking in the area is too congested and makes it possible for someones car to be damaged.

Excellent stay! Friendly helpful staff, nice amenities, and relaxing pool.

It's a very nice hotel for that area. The rooms are a nice size. One thing I noticed in my room, the top of the windows and some corners need to be dusted and wiped. And the TV in my room was kind of broke off the wall. I was nervous to touch it. The breakfast was very good. Nice options. I respect it but I didn't need housekeeping to keep knocking on my door same time every morning, even when I put the sign on the door. And they knock and try to come in. So keep the latch on the door.

Clean and staff was clean and friendly. Great hospitality!

Parking is $35 for valet. Or pay for parking deck several blocks over. Had a huge spider in my room. Staff was nice.

There was an issue with flushing the toilet. You had to giggle the handle in order to stop it from running. Toilets are extremely low and need to be replaced with a higher level. There just seemed to be a lot activity happening that made it aappear unsafe outside of the hotel entrance

Very well kept

Creat area. Great breakfast! Great experience.

This hotel is the only one that we stay at when the family visits and we enjoy it each time. And the front desk staff is ALWAYS helpful.

Desk staff were very friendly and helpful, rooms were clean comfortable, and the daily breakfast was excellent.

Decent

I wouldn’t stay here ever again. The room was run down and not conducive to a pleasant stay in Memphis. The parking is expensive and we had to ask for new towels after our first nights stay. There was no cleanup of our room after the first night which was total unexpected.

Excellent free breakfast with a large selection.

Room was very quiet and clean. The complementary breakfast was great.

Different food

I do not understand why people are ok to be serve this plastic food , cheap and poison color cereals , full aid the sugar. There is no healthy choice - disappointment

Everything was great from the location to the cleanliness of room

First the staff is wonderful! But check in was a nightmare. They only have valet parking and only one poor guy working it when we checked in. It was so busy that there were cars parked everywhere, blocking the entrance. It took 45 minutes for us to figure out how to get into the hotel, and how to get our luggage from down the block into the hotel. The hotel contacts out the valet company so it’s not owned by the hotel, but this should definitely have been run better. It took a long time to get the keys to our car when we needed to go somewhere. They need a better parking situation. Also, the hot tub wasn’t working, which was the main reason I booked this place, we were looking forward to the hot tub but it was ice cold and they never got it working while we were there. Breakfast is pretty good. Our suite was spacious and clean. It is walking distance to Beale Street and there is a nice courtyard off the back.

The staff was amazing! Incredibly friendly and observant to the needs of the guest. The breakfast was amazing! The property was very clean. The biggest problem I had was with some of the amenities. First of all, nowhere in the any of the information about the hotel did it speak of mandatory valet service. Paying it was some of the problem, but not knowing about it before hand was deceitful and dishonest. My trip was planned out and that is information that is very useful. The other problem was that 3 of my 5 days there the pool was not open and the hot tub was never working. These things shouldve be working.

The suites were wonderful, but strange how you have to get off on a certain floor, go essentially to a different building and on a separate set of elevators. The hot tub didnt work, and they were rude and tried saying it works but is a whirlpool not a hot tub so it isnt supposed to be hot. Most staff was rude

Outdoor pool is small

Excellent hotel!

Very clean property and friendly staff

Clean room. Beds comfortable

The room was filthy and smelled. Peanuts were all over the floor, stains on all the bedding, couch, etc. The electric outlets did not work in half the room. The front desk refused to do anything about it saying they were full.

Reggie was amazing!!

The staff was amazingly helpful and friendly! Shout out to the breakfast staff! (A very sweet lady helped me out with a gluten free muffin when none were displayed.) And Reggie at the front desk was amazing!! Thank you all for making our stay so much more pleasant.

Reggie at the front desk was tremendous. He was patient and helped us navigate to where we needed to go.

Good location. Clean. Breakfast is VERY good.

Reggie was a big help and everyone was friendly!

Under staffed. Carpets looked dingy. Room was eh. No mention of the $32 MANDAYORY valet. Waited forever on both check in and check out for that expensive valet service. No luggage carts to be found and no ability yo make multiple trips with the valet. Will not go back

Clean Room

Good service

Yes everything was great

My only complaint the TV reception was horrible the TV kept consistently freezing up!

Yes food was fresh and hot

Room was clean. Nice that it was suite with a sitting area with separate TV from bedroom, sink, fridge and microwave. We had a balcony which overlooked Court Square which was nice. Beds were also comfortable. Highly recommend.

I ran my shoulder into the tv twice. Very awkward room design

ok

Friendly staff, very welcoming. Breakfast was hot and never allowed to go empty. Great staff keeping an eye on it. Room was spacious and beds were comfortable. Hotel is older so somethings need a refresh. Lobby is well maintaoned. Very walkable location to Beale Street, restaurants and sights. Short Uber ride to Graceland.

I stayed in a handicap room. Having extra rolls of toilet paper in the room. Larger trash cans I had baby dippers. A hook for your towels or a robe especially near the roll in shower for handicap persons. also the handicap button to open the door to the room did not work. I had to call someone to turn off the lights on the edge off the bed. Make sure all lamps have bulbs that work. The room was very dark in places.

VERY NICE

Staff member stated he was the ONLY employee working in hotel and could not send anyone to fix the AC. Finally, after 14 elevator trips and 3 times walking to front desk for new keys was very irritating. We had been driving for 10 hours and wanted to rest and to use the hot tub to relax! WAIT, it gets better, the hot tub is Out Of Order! Then WHY advertise that there is a hot tub on site???? That is the ONLY reason we picked this hotel, was for the hot tub! I feel that I should be refunded. Or given a credit for use at our next destination traveling back to Texas after thanksgiving is over. Michelle Bingham

Very good 👍

Room was clean, and breakfast was fine. Walgreen was close. Front desk was ok but not the best.

Everything is good

Breakfast options were fantastic. Eggs, sausage, bacon, muffins, waffles, juice and coffee. Our room was clean and spacious. Staff was excellent!!!!

The room was in ok condition. The beds were comfy and the linens were clean. The grout from the bathroom tiles was coming up, the iron didn't work, and the sofa bed/trundle was outdated. Reggie, the front desk manager, is a gem. He was kind, courteous, and helpful. The breakfast was great, and the kitchen staff were very accommodating. The hotel needs some renovation - at least in the big suite areas. The price was excellent.

The breakfast menu was amazing and the food was delicious. The hotel smelled like roach spray when we arrived. The bath tub needs to be reglazed.

breakfast was okay. room was clean and perfect fit for the 5 of us. parking sucked its all a gimmick to get your money you have to pay the hotel then pay for valet parking when they really don't have a lot or you can really park it yourself the price is outrageous.if you get in at 2 almost 3 am which is technically the next day from traveling they still charge you for the day before and charged for two nights of parking when we only stayed one night. if it's cold out and you smoke and don't want to shoot out side you have to request your car just to sit in it they keep your car key and they park you right there where you could have parked yourself.. well never stay there again the lady lied on how many night we stayed to charge a large deposit is all about money staff was very rude from night shift to the morning shift only nice person was the light skin older lady in the breakfast room

Great breakfast and location

Valet needs help but they were cool.

Breakfast was good, great variety. Hotel was quiet, clean.

No

Jacuzzi was cold.

Bed was a little uncomfortable but overall great stay

Clean room, great breakfast

Breakfast was great

The room was comfortable and the bed was super comfy. Bathroom was in need of a renovation. The outdoor hot tub was not working so my husband was not happy 🙁

The staff are Exceptional People! Very friendly and courteous! The breakfast was filling. The atmosphere is very inviting and comfortable.

Clean and. Importable rooms

Also the Club Chairs in the lobby are all ripped up. They need to replace the chairs to make lobby more presentable! TH

It was ok

Clean rooms, comfortable beds & Amazing staff!! Loved our 2 night stay here in Memphis. Short Uber ride to Beale Street.

Location was great for what we were looking for. Walking distance to NCRM, Rock and Soul Museum, and Beale St. Were not made aware of no daily housekeeping nor that the lobby bar is not open. Bathroom definitely needs an overhaul. Front desk staff could benefit from some hospitality training.

We loved everything! We would stay there again!

The stay was nice but the air conditioning in the room was horrible.

Nice view from breakfast area.

The staff was very excellent. They go above and beyond for your needs. The front desk manager Countrel always makes me feel at home!! He's an all around guy. All management staff were superb!! Only place i stay when in Memphis.

Staff was amazing and very helpful. Pool area could have used a bit more cleaning and wasnt a heated pool and the whirlpool didnt work at the time. But the room was clean and beds were very comfortable. Valet needs bigger area to drop off/check in, but they were also very nice and helpful.

There were some "questionable" stains on the couch. Room had a smoke odor but the staff quickly chnaged my room. No issue with staff at all. The street it is on is absolutely beautiful but is over run my homelessness. (Not the hotels fault) was not aware of the $38 fee to park.

Very family, friendly, amazing breakfast and coffee is always hot. The best part was the refreshing lemon water that was in the lobby 24 hours a day.

The breakfast was great each day as well.

The property was close to local activities. I came for a relaxing week in the pool and hot tub. The day I arrive it broke. The people in the room next to me fought all night. I had a homeless guy try to get in the door when I left out for food. Needless to say the entire vacation was ruined.

Very good experience for me

Overall stay was great.

Went there for the outdoor pool. It was filthy. The hot did not work either

The front desk was extremely helpful and kind-Reggie was his name and he was amazing. The continental breakfast was varied, they kept it full, and it was a good selection for a family with little ones. The room itself was clean and staff was there daily asking if we needed it cleaned or new towels. The only downside was parking- there was none. We considered the valet but they told us we could park ourselves..there was no where to park. We eventually did use the valet service because we did not want to walk blocks and blocks with our luggage and 3 kids.

It was perfect for our family/business trip , comfortable for all the of us, great breakfast, good location

The trip was good from start to finish, check in was quick & the gentleman was nice. The rooms were clean & very cool, as well as the hotel itself (it was 90 degrees while we were there). The location was amazing for everything we wanted to do. Super close to Beale street. The pool was clean & the breakfast was good. Definitely will stay here again!!!! 10/10. There was 1 downside, the tv kept buffering, you honestly couldn’t watch a show without it stopping/freezing

Loud music outside later into the night. Understaffed valet, felt bad for the one kid running it who was kind and helpful but overwhelmed.

First date it was alright but the other days were no maid service we asked can we have clean towels she took the towels and never came back at all, we had to call for towels second day she approached the door and asked did we get our towels, we had to call and someone brought them to us. Third date we had to let her know we needed our room clean, when we came back to the room the bed was made up but she didn’t take the dirty towels nor the garbage at all. Parking was nice SpringHill Resort downtown, enjoyed my anniversary with you all!!!!

Need some parking !!! That’s it :)

Friendly staff

The front desk staff, Trell and Reggie are amazing at their job and very friendly: they are the reasons for the stars that I have hotel. The tvs in myself and 2 family rooms did not work properly, constantly buffering. There were some issues with AC in 2/3 of our rooms. The hot tub was closed and sealed with caution tape, putting a damper on our outdoor swim. Other than maintenance issues, my room was clean and comfortable. I would only return if the front staff is still the same

Everything was great, just didn’t like the parking arrangement!

The inside of this hotel was really nice. Everything looks nice and clean. There wasn’t really a lot of dust anywhere. The staff are also really friendly when we first got there the front desk staff was friendly at first, but then also a little annoyed. The room was nice. It was kind of tight in there, but it was nice. The bathroom had a weird smell, and it looked like sweater of blood on the bottom part of the door, but we weren’t sure what it was. It’s a hot tub was not working or functional, which was a little bit disappointment for our kids. The breakfast was amazing and really tasty. There is two days when they ran out of the breakfast batter and it took a minute to bring it out, but they were friendly while doing it

Staff were friendly and extremely helpful. Great experience.

We were forced to pay for $50 valet parking after we reserved and paid online, this service included having to hand over my keys and my car never moving from the spot we parked in to check in. No access to our belongings in the car over night and 30 minutes wait for the morning valet to locate our keys and bring the car 15 ft from its parking in the check in spot.

We had an excellent stay at SpringHill Suites Marriott! The bed was incredibly comfortable and amazing—one of the best nights of sleep we’ve had in a hotel. The staff was friendly, professional, and always ready to assist with a smile. From check-in to checkout, everything felt warm and welcoming. Highly recommend and would absolutely stay again!

Excellent location, convenient for downtown. Older property adjoined to a secondary property via 3rd floor bridge. Carpets and wallpaper are refreshed, but there is a little musty smell, that the hotel staff do try to mask by aerosol. Staff is very friendly and very good service. Good breakfast. Beds are average comfort. Room was very good size ( 2 queen beds).

Everything was perfect – from the spacious, spotless room to the friendly and attentive staff, as well as the generous and varied breakfast. The swimming pool was an added bonus, ideal for unwinding and enjoying a moment of relaxation.

Very welcoming and great breakfast and staff

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DIDN'T like, bathroom outdated and was supposed to be accessible but low toilet & high step in shower only 1 bar for safely. Also, sink didn't drain.

Also, the staff was very customer friendly.

Great location downtown, disappointed in properties cleanliness.

Big room nice breakfast.

The breakfast was excellent. The hotel was very clean. The staff was very friendly. The location was excellent for our purposes. Everything was within walking distance. Would happily stay there again.

Great location. Very close to Beale street and the river walk. Great staff and the room was great!

Housekeeping went into the room but only emptied the garbage cans. They didn't make the bed or replenish any needed items. I had to visit the front desk for toilet paper, etc. The worse was there were a few gnats flying around - we think coming from the bathroom sink. The bed was comfortable, employees friendly and the breakfast had good variety but I won't be staying her again.

Super close to food, parks, attractions and most are walkable. The staff was very accommodating, friendly and we will be staying here again!!

Reggie at the front desk was very kind. Our stay was very comfortable and pleasant.

The room was clean. The beds were a little hard for my preference. There were people sleeping on the sidewalk across from the entrance. Reggie that checked us in was fabulous. It was easy to use the in and out valet. The breakfast staff answered our questions but seemed inconvenienced by us being there. I was surprised that staff would push by and not acknowledge your existence. I felt like what they were doing was more important than being polite and waiting. Example they would get on the elevator first, squeeze by you without apologizing, listening to music on speaker phone and caught up in conversations with each other ignoring you. The whirlpool was broken. The elevator in the Kress historic building was broke half of our stay. The double queen suite was nice. It was quiet. Not sure if I would stay there again. Would be 5 stars if staff was better and the whirlpool/elevator worked.

Enjoyed my stay. The staff was amazing. The rooms were comfortable and clean. I recommend this hotel if traveling in Memphis because the location is close to any places downtown.

Staff was friendly and accommodating. Located close to dining options and attractions.

Friendly staff, quick check in!

Excellent location. Right in the heart of the city. Parks around, 5 minutes walk to the waterfront. Nice views.

Extremely comfortable beds and super clean but the internet and tvs would not work

This was a perfect overnight stay close to downtown and bass pro!

it was good here

Lashun was awesome! She took very good care of us; we always had fresh towels, water and great service! Her levelbof customer service was great. Kudos to her and her stellar attitude! She made our visit to Memphis even better!

Very good hotel and great location to all sites.

We discovered it was fireworks from baseball game. Would definitely stay here again

The staff was genuinely nice

Reggie at the front desk was outstanding! Not only was he friendly and took the time to explain the amenities of the property, he also took time to show us around parts of the property. The rooms were clean, spacious, and quiet. Breakfast was okay, but the staff were all incredibly attentive and friendly. I would Def barely stay here again. 5/5 stars.

It was a good experience, staff was friendly, quick to accommodate our need and the location was great to downtown Beale St and FedEx Forum so we pretty much walked everywhere, the rooms were clean. My only complaint is the hotel has an old smelling scent to it but that could be because it's an old building.

Excellent location in downtown Memphis. Very clean, except for the workout area at a gymnasium smell. :-( Also, we did not anticipate a $35 mandatory valet parking fee.

I love how the staff workers gave the best customer service support and it was very professional. Also I want to thanked house keeping staff for providing fresh towels, fresh washcloths and keeping our room fresh and clean. I highly recommend anyone who is visited Memphis, Tennessee. I would suggested this hotel location in downtown Memphis.

Very inconvenient for my husband and I to move our luggage to another room.

This was my 2nd time staying here & I love it!!!

The staff was friendly and the rooms were spacious and comfortable.

All staff of the hotel were kind and exceptionally great at their jobs. Breakfast was great! Plenty of options and the staff kept the food hot and fresh. The internet connection was very slow which made trying to stream disappointing, but that's not a required commodity for our stay. The room size (booked a Studio, Multiple Beds) was larger than expected! Overall, the stay will encourage me to stay at another Marriott.

The convenience of valet parking, assigned parking and entertainment walking distance.

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Beds were comfortable and was in great location to Beale St and FedEx Forum. Breakfast was excellent.

The hotel was clean and the stage was friendly, but the room had large stains on the furniture and the bathroom needed to be cleaned. The valet service was not good, my car was illegally parked and I was sent the notice, thankfully I got the ticket resolved. The valet service was also very slow, the valet company works with 3 hotels; I would try to find your own parking if you plan on staying here.

This was a great hotel. Great prices and the staff were so helpful and hospitable. From the front desk, to housekeeping, and even the ladies at breakfast! Would definitely stay here again.

The stay was unpleasant. The room was not clean and had bed bugs

Great location. Great friendly staff. Clean. Good breakfast.

The staff and service were excellent. Good breakfast with hot options. Room was ok- clean but a little worn. Bathroom was in need of an update. Amenities were great. Didnt realize parting was valet only but valet service a prompt and easy to use. Just $32 to use. Out room was right by the elevators on the 3rd floor so there was more than normal hallway noise at night.

The property was clean and conveniently located. The staff were great. Answered our questions about food and entertainment options in the area. Full bEasy check in and check out. Beds were comfortable. Only disappointment for us were the pillows. Would definitely stay again if need arises.

The staff did the bare minimum and was curt. Parking is only paid vallet. The room was moderately clean. Breakfast was decent. It was okay for a last minute booking, but we wouldn’t stay here again.

One of the worse hotels I’ve ever experienced. Parking is 30 for the night, room was dirty, strands of hair on couch/bed, called to let them know shower was not working properly front desk said maintenance would come fix it. They never did. Odd smell during the night on the most uncomfortable hard bed. Smell must’ve came from window where rain was leaking and coming onto the air conditioning. I can’t believe the price I paid for the experience. I love SpringHill in my area but downtown I will never do it again. Wish I could get money back or discount but I will take it as a loss and never go back. Also Expedia says checkout is 12. I was woken up by loud banging saying checkout is 11. I showed her my reservation and she had an attitude.

Our experience was great! We will book again!

It literally was flooding on the inside of the building from the lobby to floors up the fire alarm ring for 3 hours at 2am in the morning I didnt get any sleep nor did they refund my visit or give me any kind of discount .

Terrible! Fire alarms went off at 2 am and lasted for about 2 hours. Rooms flooded due to sprinkler being broken. Couldn’t find key to gates for valet parking

Good location.

Also, the first morning I was there (the day after Christmas) we were woken at 8:30am by aggressive knocking on our door by the maid. I rolled out of bed and told her my family was still asleep and she should come back in a couple hours. Eventually we went out for the day but when we came back around 5pm our room had not been made up. I called front desk about it and they said tough luck, there is nobody here to clean your room. That was it. Maids should not be knocking on your hotel room door at 8:30am. And a front desk should do more to assist when their housekeeping staff fail to do their job. I stayed 2 more nights in Memphis and would have extended at Springhill were it not for these two things. I found another great hotel one block away for 30% less $ per night, that had more pleasant service, an amazing rooftop deck, and didn't try to gouge me on parking.

The staff was great, and the location was within walking distance of most things. However, the room itself was kind of dirty, and there were issues. It’s listed as a pullout sofa bed, but it was actually some sort of futon with a trundle. When we lifted up the futon cushions, there were crumbs and junk all in the futon. The toilet wouldn’t flush without holding down the handle. My daughter said there was hair in the shower. The remote was just stuffed in a drawer without any sort of indication that it was clean.

Huge room soft beds quiet very nice staff, can't beat it will stay again

We really enjoyed our stay here. The people were kind and professional. The room was comfortable and in good condition. It had great access to the freeway and tons of great spots around the city. We were able to walk to Beale Street, Bass Pro Shop and a Grizzlies Game. Will definitely stay here again

The staff were memorable in that, they all seemed to take pride in their work. From the kitchen staff greeting everyone walking into the dining area and keeping the breakfast counters clean to the valets assisting the customers with the transport of their vehicles, all we came in contact with were pleasant.

We enjoyed staying here for the St Jude's Marathon Weekend!!!

Great hotel! Breakfast was fantastic! Staff was super friendly!

The front desk staff and valet staff were great. The gentleman at the bar was also very nice. But, we ended up going to target to buy cleaning supplies because the bathroom was dirty, the couch had hair and stains, and there were no trash can liners. Housekeeping staff that we came across were either on the phone or gathered having loud conversations... The location was great, we walked just about every where we went.

Really enjoyed the area around the property and the shops and how close it is to a lot of things in downtown Memphis!

Met at the door, check in was simple and quick. Facilities are great. Spacious room with fridge, hairdryer and comp water.

Very clean and quiet hotel. Continental breakfast had a lot to choose from, and area is kept very clean. Definitely will stay again.

Had a great stay & the staff was really friendly!!

This is a great location to stay for Downtown Memphis being at the top end of Main Street - near enough for easy walking to most attractions but far enough away from the noise of Beale Street. The facilities at the hotel are good. We stayed in a king suite (bed is superking to Brits). Very comfortable. Huge tv mounted on wall which could be angled to watch when on the sofa or in bed. Small kitchen area with microwave & fridge was handy. Very clean rooms which were cleaned daily. Super friendly and helpful staff. The only thing that let this hotel down was breakfast - there was a reasonable choice (would have liked more hot choices) from a self serve buffet. The main let down for me was the plastic cutlery, cups & plates. Obviously done to save on staffing/cleaning, but did not make for a good dining experience and definitely not recylced - everyone put food waste & the plastic into one bin. This did not however spoil out stay and we would definitely stay there again. Hotel also feels very safe. We did not have time to use the pool or hot tub but it was small and looked very clean.

Easy walk to Beale St.

Walkable

Customer Service was an absolute 10 ! From the reception who was so cordial and full of humor to the valet staff who were so respectful. Big room for 5 of us . In Downtown Memphis , walk to Beale St . , we enjoyed the river walk with a stunning sunset which is just across the street from the hotel . Breakfast was awesome with varieties of selections. There is a bar as well. Bed is comfortable, amenities with the gym which I accessed was good even after plenty of sidewalk dancing on Beale Street. Awesome stay!

Having arrived at the hotel after a long bus journey it was great to be greeted by a smiling receptionist who was friendly and checked me in early without any drama. The hotel is in a good location walkable to many of the main Memphis attractions and an easy cab ride to Graceland. The room size is good and furnishings comfortable, bathroom is a little dated but no real issue. Gym and pool are a good bonus, with a nice breakfast.

Excellent breakfast. They found us a great room even though we were early. Very comfortable. Stick to walking on the main roads for safety.

Good room for a family traveling together. Breakfast was great.

Close to Beal Street, the Mississippi River and the interstate.