Marriott Memphis East

Everything was great. Great location and staff

Cleanest hotel I’ve stayed at in Memphis. Staff was amazing and helpful. I’ll be staying here over the other hotels in the future when I return to Memphis.

This was a wonderful classy place. Very comfortable rooms. Great bar (though really really pricey). Great breakfast. Some of my early morning breakfasts found the lobby not quite ready for guests--dishes etc. from the night before. These were cleaned up later, but I was surprised that it wasn't done before guests would start waking.

This was a wonderful classy place. Very comfortable rooms. Great bar (though really really pricey). Great breakfast. Some of my early morning breakfasts found the lobby not quite ready for guests--dishes etc. from the night before. These were cleaned up later, but I was surprised that it wasn't done before guests would start waking.

Staff was sooooooo professional and nice

They double charged my card. I received NO refund.

They double charged my card. I received NO refund.

I enjoyed the room, atmosphere and the staff. I will definitely be back. This hotel is a gem.

The staff and room accommodations were excellent. But breakfast is $20 and parking is $15/day. Plus internet is an additional charge unless you happen to receive a "box" which is not outlined in any of their advertising materials. Very co venue t location but overpriced.

Clean

Location was great and was close to every food spot imaginable. WiFi was not the best. Regardless, I was barely in the room and didn’t pay too much attention to that.

Location was great and was close to every food spot imaginable. WiFi was not the best. Regardless, I was barely in the room and didn’t pay too much attention to that.

As always I was pleased with my stay at this facility except for one issue. In order to park my vehicle and pay for secured parking I was required to download a parking app. This was an inconvenience for me and in no way a benefit. There was a service charge for the use of this app. In no way did I experience a benefits from this service. This new process was not brought to my attention until I arrived at this facility. No other option was offered. A very disappointing experience that provided no personal benefit to myself.

Very nice place.

Would definitely stay again.

Food good but could have been hotter

The hotel was nice and clean. The room was so cool. The restaurant was great.

I loved it! Everything was great! Definitely staying again..

Great stay

The most comfortable and well established hotel I’ve encountered. Quiet and the best rest. My shower water wasn’t very hot.

The most comfortable and well established hotel I’ve encountered. Quiet and the best rest. My shower water wasn’t very hot.

My stay was great!

All was well. No complaints. Only regret is NOT eating at the restaurant or going to the bar on site. Besides from that, all was good

Staff was great from the time we walked through the door until we left. Clean room and good a/c and heat as it got chilly while we were there. Overall everything was great.

Customer service was great

N/a

Customer service was great

Exceptional

Passable

The staff in the front weren’t very friendly in the front. I arrived at 3:45, my checking was 4:00 and they still charged me 25 dollars. I also chose this hotel because of the hot tub that was posted on their listing, which isn’t there anymore. Over all it was a pretty decent stay .

Disappointing

Nice staff and clean

The room type I booked was unavailable. I had prepaid, so that was unexpected. It worked out because we were able to get a rollaway bed as a second bed, but I wish they had communicated earlier.

Very clean and quiet! Friendly staff

Breakfast was great! A little on the pricey side if you're paying out of pocket but you receive a coupon for a free breakfast which after trying for free, I had no problem paying for on the second morning. Honestly, not much. My only complaint is that the A/C in our room had a bit of dust on the vent by the bed and didn't blow cold. It did blow cold over by the couch.

Superb

We didn’t get breakfast

Clean room, courteous staff, very nice gym and pool. But there was only one working elevator in the facility, which meant that the pool was accessible only when opened by a staff member.

Awesome emergency reservation

The staff were very friendly and the room and hotel was clean and comfortable.

In the pictures there was a hottub and bath tubs. There was neither. The one thing I wanted to do was soak and I couldn't do that. I had a stand up shower with luke warm water the first night.

The breakfast was good. The room was clean. The bed was decent. In the pictures there was a hottub and bath tubs. There was neither. The one thing I wanted to do was soak and I couldn't do that. I had a stand up shower with luke warm water the first night.

The clerk at check in was very friendly. The breakfast attendant was awesome. The rum was clean and the bed was comfy. My only complaint was that the rim had a slight odor in it. Not bad wnough to mention to the desk though. I would definitely stay again.

Good place for a overnight to the airport

everything was ok but the maid gave me 1 regular coffee for 3 days even though i wrote a note asking for more crappy

Expensive. We didnt eat there We paid for this room through booking.com. When I checked in I was told that I would have to pay for parking. I presented my debit card to pay for parking and found out later that I was not only charge for parking but also for the room itself again which I’ve already paid for. So we need to get this resolved ASAP

Expensive. We didnt eat there We paid for this room through booking.com. When I checked in I was told that I would have to pay for parking. I presented my debit card to pay for parking and found out later that I was not only charge for parking but also for the room itself again which I’ve already paid for. So we need to get this resolved ASAP

I love staying at this property. I was glad to still see Matt behind the bar. He was incredible, as usual. The breakfast staff was top notch and Sherelle kept my room spotless!!!

Staff was really great. Bridgett went above and beyond to make us welcome, answer all questions and make our stay great.

Hotel Clerk, Edrell (sp) was amazing - friendly, courteous and very knowledgeable!

Uneventful business trip which means it’s good! Staff was great!

Clean Rooms, staff were very nice

Guest services were very polite, our breakfast attendant was very helpful, respectful and made sure our breakfast experience was nice

Room and service was great.

Staff was not very friendly. Check in was at 4pm. My flight arrived so I requested to check in early at 3:45pm. Front desk told flat out told me “No, we do not do early check in. I’ll call you when a room is available”in the most unpleasant tone. Zero accommodation for a gold elite member. I had to find a place to go while waiting on a call from Marriott staff. It was after 4:30pm and no one called yet. I was exhausted so I went back to the hotel. I had to ask if I could check in now since it’s well after 4:30pm. This was a different staff member. She was nicer & got me checked in. But just total inconvenience. If I had not returned to the hotel I don’t think anyone would’ve called to say a room was available. I wouldn’t stay there again. I almost cancelled and went to Hilton but it was late.

I reserved and paid for a room with a king size bed. After checking I discovered the room was furnished with two beds. I called the service desk and they informed me that they didn’t have any rooms with a king size bed. I asked them how this could be resolved and they put me on a continuous message hold. I’m very disappointed in your service. Definitely not professional.

The rooms need updating, should supply free coffee at earlier hours than 7am. Easy for the front staff to prepare.

Zak and Bonnie on Friday night were absolutely wonderful. Unfortunately there were a couple of unsatisfying things in my room. There was a light out on the restroom and I'm fairly positive there was mold on the ceiling on the restroom. The pool was also wonderful

Everything as advertised, staff was friendly and helpful

TV is not a smart tv and can’t watch Netflix or others streaming apps.

There was trash next to the nightstand when I went into the room. The ceiling is cracking and needs to be repaired. The staff was nice. The ac was amazing.

Quiet and secure. Friendly staff, clean room and property. The pool was a bit difficult to get to. But a great place to stay, I will definitely be staying here again!

Everything was great! Especially the servers in the restaurant. Terrance was the best!

Great service

The dining experience was horrible. Service was horrible. Only 2 of the 3 of us ate since the kitchen couldn't make 3 meals at once

Very nice overall place to stay. Super clean and comfortable rooms. Gym is one of nicest hotels gyms I have seen.

Staff very personable, easy check in room clean great hotel affordable

The staff was helpful and kind. We were given complimentary breakfast one morning, and that was made even more special by the service we received from Terrance. Overall great experience.

Our check in process was wonderful! Gabby was extremely friendly, efficient and remembered us every time we came through the lobby!

After a long way to check in, Hotel employee told me that the air conditioning was not working very well. Mind you it was 97° outside. After being outside in the intense heat, all I wanted to do was take a shower. Well, no hot water. We called maintenance. They came and looked at. It said they will try to get it back on. We decided just to go to dinner. Didn’t hear anything from maintenance so we just assumed that it was probably fixed. Got up the next morning and no hot water. We’ve stayed at this hotel, many times and not had too many problems. Suffice it to say we will not be coming back. Poor communication and poor follow up. I left a very detailed message for the hotel manager. No response. Hence this less than glowing review.

Very friendly staff, helpful. Enjoyed our sta

One of the cleanest places I’ve ever stayed however the ac was struggling to get to the desired temp and never managed to do so during my short stay. I also found out the shower didn’t turn on right before bed. I was leaving the next morning and didn’t feel like dealing with the hassle of moving rooms or having some one come to fix it so I didn’t raise the concern.

Great visit! Will be back !

There is a restaurant on premise. But, there was noone to work the restaurant. So we had to find somwhere else to eat.

Hotel is just a basic hotel. It was ok but nothing to make a person want to come back. Parking was an additional fee which is ridiculous.

There was a smell of marihuana coming to my room in the morning and at night for the first three days I stayed there. It seemed to come from the room next to me, although I was in a none smoker room...very displeasing.

I believe Marriott can do better. No more Marriott again.

I didn’t like the fact you guys charge me to park my car, after I just payed for a room. Once I made it to my room, my air wasn’t working. The unexpected fees isn’t cool

Trinice at check in and check out was so helpful!

Hotel is easily accessible to the interstate, has a bar and the staff was very courteous upon arrival. The room was nice, clean and cool when I entered. The overnight stay was very comfortable and I will be booking again.

My stay was awesome. The registration was quick and personable. Tina and Roxy who work in the dining room provided excellent service both days I joined them for breakfast.

I loved my entire experience. M

Staff was friendly and helpful.

Nice as always. Gabrielle was very nice during my check in.

This review is mainly about the service me and my family received. Majority of the staff was professional but the front desk supervisor (I forgot her name but she has short blonde flipped cut) handled any and everything during a busy holiday weekend with a smile. There was no actual manager there to assist with the business in the dining area when the staff was short and to assist the new clerks.

The staff at this hotel were very courteous and professional. This Marriott hotel has very good hotel amenities.

Everyone was very very kind and helpful, but there were crumbled cookies in the carpet, we ran out of toilet paper and had to ask twice for more, the restaurant was never staffed (the poor fellow from the kitchen tried to help but he’s just one guy). It kind of felt abandoned… but all of the staff was nice. We had a mistake with our charges which was fixed as soon as we found out, we felt safe. It just felt like there were only 3 people working at any given time, so if you needed something it kind of depended on if they could help.

The staff at Marriott when we entered were very welcoming and attentive to both of us. When we went to our room, the room was very clean and comfortable. I will be visiting the Marriott at another location, probably within a year.

Staff was fantastic from check in to check out. Recommend highly.

We stayed for 3 nights and house keeping never came in, shower water pressure is soo strong not comfy when needing to shower with warmer/hot water

It was fine

It was very convenient, clean and safe Hotel. Close in proximity to my purpose in visiting Memphis.

Thank you, very nice all around.

Loved the stay and the hospitality from the staff was incredible…. thanks so much!!!

The expensive snacks in the store and being charged for parking

On top high room charge you charged $12 a day to park outside and $9.00 to use the internet. You should tell people up front you were doing that. The restaurant was always so cold you need to wear your coat to eat. some of the breakfast entrees on the buffet were cold, not even lukewarm. staff was nice.

Love this place. Very nice and clean

The staff was kind and professional

The property was overall very nice, with a welcoming atmosphere and friendly staff. Our only concern was the unexpected parking fee, which wasn’t mentioned at the time of booking. It would have been helpful to know in advance, but aside from that, we had a great experience and enjoyed our stay.

You have to pay just to use WI-FI and the staff didnt know why I was charged the amount that was given and that they don’t see on the screen the amount that my room cost and I booked through a third party so I was giving the room price already but charged hundreds of Dallas I cried to them im so disappointed and all they can say is they don’t know ! They didnt have no one answer to any one question being a rep.

Staff were all so nice!!

Good food!

It was a short stay but the room was clean and comfortable. But I didn’t know they charge parking fee.

Everything was nice.

The room was very clean and it was easy to get in and off interstate

Nice

The power went out and i was in the 6th floor after recent knee replacement surgery. It wasn't the hitel's fault. However, that was an issue i unfortunately ran into.

The breakfast was overpriced. I was told that pàrking would be 8.00 per night only after I arrived. They lied. They charged me $12 plus tax. They charged me for two breakfasts and i am traveling alone. Rip off liars. If i could give no stars, I would.

It was a great experience

Had no issues what so ever Pleasant stay

We loved our stay at the hotel but the room had a sort of weird smell and stained walls upon arrival. The area surrounding the hotel was also questionable at night.

Everything was great. The staff were polite. The facility was neat - clean and convenient to near by restaurants and shopping stores.

Very nice hotel. Staff was very friendly and accommodating.

Good location

Stayed as a recommendation from my Distributor and it was a great location although Apple Maps kept dropping me to Olive Garden/starbucks I eventually figured out how to navigate and dropped a different pin in order to avoid the fiasco and that made all the difference. Service staff are delightful and food was good - safe and clean facility as well.

They had ants in our room the second night we were there. It was horrible. We had to move to another room if it wasn’t too late, we would have got another hotel but it was like 11 o’clock at night when we got in Saturday night and there were ants in my bed on the counter, and there was no food there we had just brought food in, it was horrible

Loved the safety and security but didn’t like the odor of the place itself it smelled like a funky mop or mildewed carpet I had to light candles to bare it it was throughout the whole place not just in room

this hotel is nice and comfortable. The breakfast buffet is $18.95 a person, so we did not partake. It doesn't say it in the listing, but it is $8 a day to park. the location is tricky - there's lots around here, but getting in and out of the hotel is awkward. The indoor pool is nice, but a little dark at night.

Great place to stay

.

The event was very disturbing. I got up and left soon afterwards. I will not stay at this hotel again. You all need monitoring in the hallways. Nothing like this should be going on without the hotel responding. Guests calls should not be your indicator that something is wrong. I also did not want any retaliation from the individual.

I had a wonderful stay. The staff were friendly and welcoming. I enjoyed my brief stay.

Nice

The staff was very welcoming and hospitable. It was very clean, safe and convenient.

They were very welcoming after a bad experience at Marriott Courtyard. Will stay here again

My stay was great, the staff was very friendly and helpful. Breakfast was good, i got full. The room i had was clean, and very comfortable. I would stay here again.

Great place to stay. We will be staying there again in the future.

It was very clean and nice.

Very nice people

Great

Nice place but they charge 8 dollars for parking. My opinion just for the extra 8 bucks i won’t be staying there again

Great place to stay

Awesome Experience!

Hotel rooms are fine. Beds and pillows are very comfortable and showers are CLEAN with good shower head and containers of shampoo conditioner and body wash. Only negative was that if you want to grab some fresh fruit off the breakfast buffet as you head out the door, you shouldnt have to pay for a full meal.

Excellent and very confident.

It was a great stay the bed was comfortable I enjoyed the bar the staff was friendly in overall it was worth it

the comforter. This was not blood stains but actually blood that had dried!! There’s cracks all along the walls. When the AC was turned on a strong sewer smell was produced. The mirrors were dirty and the bathroom was unclean with pubic hair in the sink and somehow on the ceiling. Wish I had thoroughly checked the room. Security is worthless and works with criminals to stage car break-ins so park at the front! I did not pay to be harassed and wake up with a biohazard covering my body!!!!

We got in late and left early, so did not get much of an experience, but the staff was extremely friendly.

The hotel is nice, clean and quiet. The staff was friendly and courteous. It's close to lots of restaurants. Would definitely stay here again.

The frint desk person was rude and not friendly. I had a family emergency and had to leave at 3 a.m. in the morning.

Will definitely book here again. Wasn’t expecting the $8 parking a night. Overall great

Great hotel, great location, great service!

Great weekend stay for my husband's and I's mini vacation. Very clean, friendly staff, restaurant and bar was really good. Will definitely be going back if i stay in Memphis again.

Beautiful hotel, but they should have more security becauae our truck waa broken into.

The service was excellent. The rooms were spacious and extra clean. Everyone was so friendly and helpful. The property was beautiful

The only problem i had was the shower had mold in it so the bathroom could use a little updating and repairs...but other than that the hotel was quiet and had police and security in the parking lots.. Staff was amazing...

I liked how everything in the lobby was inviting.

Great stay. Very accommodating.

Hotel was nice, however, there was no signal on the television the entire time of the stay, which was rather disappointing staying alone for a business trip.

Nice

You overcharged us. The price quoted when the reservation was made was less than the rate charged. Clerk could not adjust even though I had documentation.

Didn't know there was a deposit/ wasn't much just didn't know.

Excellent

Encountered extra charges on my account after I paid with my Expedia account

Very professional staff and beautiful hotel

Great place to stay

Easy check in, very friendly and welcoming front desk staff. Bar service was nice. Overall great stay

Loved it