Home Inn and Suites

Nothing this is a roach motel! Don’t stay here

Exceptional

The bathtub after taking a shower filled up and took a long time to drain and it was filthy. One of the bedspreads had a cigarette hole in it.

I would not recommend it smell like smoke on third floor. I will stay there again when I am traveling

Unclean rooms, wouldn’t allow us to change rooms, woke up this morning to a big cockroach in the bathroom, room also smelled like smoke upon arrival

Exceptional

It was clean and the people were very polite! I thought the breakfast set up could have more choices!

It was clean and the people were very polite! I thought the breakfast set up could have more choices!

This property looked very nice from the outside. However, are room was not clean. The floor had carpet that needed to be vacuumed, the bathroom looked worn, and the king sized bed only had three (very small) pillows. We contacted the front desk and requested another pillow and was denied. We requested extra towels which also was denied. The continental breakfast was unacceptable, and instead of orange juice, they offered Tang. When we returned to our hotel room late one night, one of the clerks, was sleeping on the floor behind the counter. Very unprofessional. This was one of the worst hotel stays ever. However, the climate controls worked very good. We were able to keep our room cold and we really liked that. Last thing, was a wierd smell, kind of like bug spray throughout the entire hotel. We won't ever stay at this hotel again, and we won't recommend it in the future.

Location and no breakfast food

The location was around plenty of decent food The staff was not that welcoming, but their culture really isnt. Then we received no housekeeping or clean towels daily or at least every other day. I paid for a clean, comfortable room...well I just got a room.

The location was around plenty of decent food The staff was not that welcoming, but their culture really isnt. Then we received no housekeeping or clean towels daily or at least every other day. I paid for a clean, comfortable room...well I just got a room.

My room did not have refrigerator or stove as stated in ad and the elevator was down the entire stay

No parking, you have to pay for parking per night which is crazy because why do i have to pay for parking at a hotel doesn’t make any sense its not like you’re paying valet… the staff are useless they tried charging me night before the trip and found it very weird so i locked my card by the time i get to the hotel to pay for it as i planned on by choosing the pay at hotel option it went from 791 to 1,540 the staff was so useless it’s crazy to me like how do you explain that… and their explanations were so horrible it made no sense so i have to take that up with expedia to get an answer and get my money back. Overall this stay was pretty bad i don’t know if its because its privately owned by someone but i have never had this type of issue with holiday inn and im truly hoping it never happens again…

Exceptional

Outta town for a basketball tournament. Nice stay!

Pleasant

Breakfast was horrible flies were in cereal.

They were great clean and very friendly staff

The room was clean and staff was pleasant

Good

Great customer service & nice rooms.

Nothing Difficulty finding reservations had reservations was for two kings and a double only had one king available states no smoking but lobby hallways and room smell like smoke dirty, and stain sheets Tv did not work shower floor cracked Look like the bottom was gonna fall through the floor. No luggage cart, didn’t feel Safe

Nothing Difficulty finding reservations had reservations was for two kings and a double only had one king available states no smoking but lobby hallways and room smell like smoke dirty, and stain sheets Tv did not work shower floor cracked Look like the bottom was gonna fall through the floor. No luggage cart, didn’t feel Safe

It really wasn’t nothing I didn’t like

The area was good and the hotel rooms It really wasn’t nothing I didn’t like

Clean and well designed rooms. Linens were not good quality and sheets did not stay in place. Breakfast lacked any protein or fruit. Only had cereals, bread and pastries. Coffee not good and only provided powder creamer

Breakfast had run out within an hour and half of opening at 6. Came back at 9 and it hadn’t been replaced. “Breakfast” was an overstatement.

Smell mariguana in room. 116 And next day change room 103 and an animal bite. Like SouterWhen I sleep. And I have my face inflammation

Superb

This place is very run down

Bad

Someone sho m

Room was clean & staff during the day was pretty nice but staff couldn’t help during an emergency but other than that it was a very nice stay

Clean room smelled clean staff was friendly

Did not

It was a great location It was not clean and rooms were terrible stains on spreads sheets and pillows tub and bathroom not cleaned out no phones in the room smoke detectors missing broken chairs it was so much

It was a great location It was not clean and rooms were terrible stains on spreads sheets and pillows tub and bathroom not cleaned out no phones in the room smoke detectors missing broken chairs it was so much

Superb

Clean room, excellent customer service!

Yes

Everything was good

Average

I asked for a non-smoking room, the person across the hall in their room smoked pack for three full days. I had to put a towel at the bottom of my door, so the smell would not come in. This was very disappointing. I have breathing issues. I asked for a non-smoking room for a reason. The toilet quit working on the last day. The TV remote didn’t work. We had to get a new one. The sink didn’t have a plunger, which was an issue for my husband‘s contacts. The Hallway that we were in didn’t look like it had been vacuumed in a couple of weeks although that could’ve been because the people that were across the hall smoking pot for three days straight would leave their garbage out in the hallway.

Yes

The covers were stained but the room was clean. Looks like the bed was made up but nothing looked washed.

This place needs to be shut down. Never would stay here.

My room was horrible. The hallway carpet was disgusting. The phone on the desk didn't work. There was no smoke detector. Floors hadn't been vacuumed. Coffee table was sticky and hadn't been cleaned. The sheer curtain had a huge tear in it so the blackout curtain was closed when I got in the room, which should have let me know something was wrong. The back of the remote control was missing. The walls are extremely thin. I got woken up Friday night by the people next door having sex, very loudly I might add. Needless to say, I will NOT be returning there.

Horrific, I was very disappointed. The worst atmosphere and hotel was full problems from the toilet and the TV and the breakfast was deplorable.

This facility seems more of a homeless camp than a hotel nothing worked right the elevator took forever to pick up floors my hot water needed repair and my card was charged an unauthorized fee first 250. Then 50. After the 250 did not go through no one ever mentioned that my card sent a notification well after I had my cold shower. Aside from all this malarkey I slept well

Yes

Definitely the gentleman working the desk.

My stay was good.

Toilet seat was broken. Half of the lights wouldn't not work. Kids were hollering very loud for hours and kids were running around above my room all night long. There was no cart to carry my bags and I will never stay again.

The room didn't have a toilet seat. The tub was dirty and had a roach in it. The water pressure is very low. All the paneling is torn from the walls. It gives off an all around uncomfortable vibe. I will not be returning. Trying to get a refund because I couldn't take a shower and I only stayed a couple of hours. I had to GO!

The room we stayed in wasn’t up to par. The bed was uncomfortable and had a huge dent in the middle. Our toilet wouldn’t flush during our stay, but we fixed it with a plunger. I don’t know if I would book with this hotel again.

nice and convenient

Room

Ice machine on ground floor, elevator broke, no cold water, breakfast not very good

Quiet warm cozy and private

Yes

Disgusting asked for a refund did not even stay a 5 min no refund issued after requesting.

Clean rooms, quiet and safe area

Yes room was spotless

Good

Very good place if you like HOME

Bed seemed as if it was never washed. Room the moment you walked in smelt like cigarettes and got onto my closes. Didn’t have everything prepared and asked for additional things but still neglected. Won’t stay there again unless it was last resort.

The room and staff were great

Convenient

Cover had a few stains & I had to kill a bug but it was all good!!

Everything was great

Clean and warm room and fantastic staff

I loved it

I feel the day staff could’ve been more helpful and we didn’t have proper hot water in the tub only from the sink. I feel staff could change and have more breakfast options.

Very comfortable environment

everything was satisfactory

Staff, room, allot of broken or missing items in room

I did not make it in time. I booked a double bed room but was given a room with one bed. Half of the lights in the room did not work.

• Room Conditions: Upon arrival, my room smelled strongly of mold and was excessively humid. A humidifier had been placed in the room, presumably due to malfunctioning air conditioning units. The humidifier filled up within a few hours, yet housekeeping failed to empty it—even on the rare occasions they cleaned the room. Housekeeping appeared to operate on their own schedule, not in response to guest requests. • Cleanliness and Pest Issues: I found dead water bugs near the couch, and live ones entered the room through a large gap under the door from the hallway. This is unacceptable and raises serious concerns about sanitation and pest control. • Breakfast Service: Breakfast was only served three times during the week, and consisted solely of breakfast sandwiches. While the food was passable, the inconsistency of service was disappointing. • Front Desk Staff: One front desk employee, identifiable by her facial piercings, appeared to be under the influence and was frequently asleep or absent from her post. Guests were left waiting in line, and she only responded after multiple rings from the hotel phone. • General Maintenance: The room itself was in poor condition, with rusted fixtures and furnishings that clearly need replacement. The overall state of the hotel suggests a lack of upkeep and investment in basic guest comfort.

Room had mold and mildew in the bathroom, toilet had not been cleaned, hair on the base of it, hair that had been cut on the counter. Tear in the couch. The room smelled musty.

First of all check in is at 3pm i arrived at 5pm still had to wait 30/40 mins on my room that i had already reserved . Got to the room toilet was broken and they didn't have any face towels for us to use at all. Children crying all night … overall a bad experience.

The room smelled like smoke and the headboards were stained with hair products. The towels were very hard and there was only 3 flat pillows on the bed. Would not recommend

The room didn't have any hangers when I arrived, I had to request some at the front desk. I stayed for 2 nights, but they only provided a few towels. There wasn't any housekeeping done after my first night. There was a lot of noise while I tried to sleep, from the room above as well as someone running up the stairs repeatedly during the night. I got very little sleep at this site. The complimentary breakfast wasn't worth it at all, all carbs and no protein. I had to go out for breakfast. I gave it 3 stars because the people at the front desk were very nice, but I don't know if I would recommend this hotel.

Excelebte

The area was fine. The hitel was old. Dtrong bleach smell. Bed sunk down in the middle and room smelled like smoke with a disinfectant

Toilet was broken. Microwave didn't work. Stains on sheets and roaches.

No nothing available to even make a cup of coffee in the room. The curtains were hanging off I had to reattach, the counter in the bathroom was falling off the wall. The kitchen sink had dirt in it. The refrigerator door seal was falling off. The walls were dirty. The bed was terrible with lumps in the mattress. No hit breakfast just stale cereal and bread.The back of the remote had no cover had to hold it just right to get to work. The fire alarm wasn’t there. The worst place I have ever gone to. I feel like I should be refunded 100% of my money.

Conveniece to expressway. Good dining close.

Dated rooms, no extra pillows, no usb ports, no coffeemaker in room.

The room is clean, quiet, and the staff was nice

The place was quiet, clean and comfortable, and the staff was very nice

Nice start

I checked in and drop my bags and left the hotel 15 minutes after receiving my keys. Once I left the hotel I went in search of my 11yr old daughter whose birthday was that day, who has been missing for a total of 68 days now! While doing so I was wrongfully arrested with out being mirandized and I got out the next day at 7:45pm. When I arrived to the hotel it was about 8:41 pm and I explained what happen and still had to pay again without getting any credit for the previous day when nothing in the room was used! I lost my money and I have to sleep out door tonight because the jail took all of my cash money and gave me check that I couldn’t get cashed that night! I also had food and belonging taking from my room when I returned! And last night a car was broken into and or stolen from their lot!

The hotel is fairly okay! They don’t have a good selection for breakfast. And I get overcharged every stay!

Decent room, safe area and friendly staff. Free continental breakfast was nice, it’s from 6-9am which is a bit early, wish it was till 10am at least. They had cereal, toast, pastries, muffins, mini bagels, pancakes, juice and coffee. The room had a few minor fixer-uppers like a chipped dresser and a broken piece of baseboard but nothing too bad for the affordable price. Also loved that were dog friendly! My weiner dog and I enjoyed the stay for just an extra $20 dog fee. It doesn’t say online but at the desk it does say “dogs only under 30lbs” so just a heads up. My only real complaint is the door handle is extremely hard to open, at times it would take me 5+ tries to get it open and another guest had to help me once. So they should definitely look into getting those fixed as the other guest said hers was difficult as well.

My bed had the biggest dip in the middle I have ever seen. it was so uncomfortable. And the tub was dirty

The mattress had collapsed in some areas on the bed big hollow dips in it the rest of the room was good

This place is amazing! I got to my room at 1:30 in the morning. Broke down on the highway. The desk person Keither was so helpful. He got me in my room asap. Was standing by to help if I needed it and help me park my truck and trailer. Simply wonderful when wanting to get to the room as soon as possible. I highly recommend this place. The room was remodeled and was clean and very nice. Would stay there again in a heartbeat!

The breakfast options were basic and minimal. Truthfully I ended up bypassing this because nothing looked appetizing. The front desk staff spoke very broken English. While they were friendly, there was a definite barrier in their understanding me, and … they had little knowledge about the area and services close to the hotel. We were pretty much on our own to find places we were looking for. Overall, I didn’t feel I received good value for my stay, and I probably would not stay here again.

Friendly at check-in. Elevator was out of order during my visit. Bed was comfortable. Hair dryer appeared to have something like caked makeup on it. Remote control felt sticky. Tile floors were sticky. Bathtub needs to have better slip resistance material. Refrigerator/freezer was unplugged. TV had vertical lines on screen, needs to be replaced. Pastry tasted old. Very few muffins at breakfast. Friendly at check out.

Nice customer service Landry room not working

Na

It was a nice stay , the only problem was the laundry room out of service

From burn marks on the sheets to mysterious stains on the walls and mattress where do I begin? The cherry on top was the unsafe location and the side doors of the hotel being propped open for anybody to walk in…..unless you’re a career criminal or don’t have any standards, it’s a great place.

It’s shame they are not delivering anything at ratesof 102 a and water was the color of brown

It is a very unsafe and worst hotel. This is the worst hotel that I have stay.

Robbed of all my equipment in my bucket truck and cameras never “caught it”, little girl dead in a room near us in the same building. Worst hotel I’ve ever stayed at and for sure never coming back.

Great stay quiet area and hotel.

Great hotel. Thanks for the stay. Will be back

Interesting location

Very good room needs better tv

This property is close to dining, shopping, and it’s only minutes away from most Memphis attractions.

Smelt bad, morning staff unfriendly

There was a homeless man constantly by the side door using the outdoor plug to charge his phone and it constantly smelled of marijuana by that door. Also on Saturday night the staff let people throw a big party outside on the back of the property until Midnight with music and loud talking so you couldn’t sleep. Not enough pillows or towels. Safety bar was broken in shower and there was something sticky on the room floor.

Horrible hotel

If you are looking to sleep this isn’t the place, the room next door to me the women were prostituting out of there, groups of delinquents standing in hallways, staff has poor attitude when you walk in, very loud environment. Please note that this is a hotel to party at, not enjoy a vacation. I spent 300$ here. Never again.

Love the property love the way they treat me

The desk clerk was on the phone having a personal conversation during the entire check in process. The refrigerator and freezer were not working (they were plugged in, but did not feel remotely cold to the touch). The guest laundry facilities were out of order during the stay. The room smelled like cigarette smoke which had been attempted to be masked by air freshener. There were some additional cleanliness issues with the room, as the shower was very stained/dirty and many pieces of furniture were dirty. The couch was dirty and stained. The bedspreads were stained and one had hole burned into it.

Great

The room wasn't what I had reserved. The room had no smoke detector, just a hole in the wall where it should have been. Counter in the bathroom was falling apart. No hot breakfast.

Dirty elevator, floors

Dead bugs when you walked in room shower dirty walls thing heard a baby crying from 3 am til 8 am when I decided to leave

Smoking rooms available. Nice ducked off area. Breakfast could be waaaay better(there’s no meat). Phones in rooms don’t work nor does the batteries in the remotes and I stayed in 2 separate rooms same issues KmsL. If you trying to stack and receive reward loyalty points then this isn’t the hotel. But you’ll have your pros and cons wherever you go soooo it’s cool

Good

Room was clean, nice shower. Room was noisy, refrigerator ticked and made noise all night, people were partying in the parking lot until after 12am with loud music, hallways noises loud in the room. Grounds had lots of trash, alcohol bottles, beer cans etc. Homeless person that was living near the stream behind the hotel wandered the parking lot at night.

Friendly staff upon checking in. Got Room 102, musty smell. Huge stain on carpet looked like thrown up that was never properly cleaned off. I moved the table over the stain so my dog would not go near it. Stains on couch. Blue blanket had multiple cigarette burns. I went to use the rest room and found three different hairs. A long red curly by the sink, a medium brown on the floor and a short and curly hair on the shower curtain. Also a dead cockroach in the corner. It was late and it’s non Refundable. Decided to just lay our own sheet over the bed and sleep. About an hour later my allergies started to flare up really bad and at first I just assumed it was dust but in the morning I noticed black mold near the toilet. Funny they charged me extra for my dog but this room was way dirtier than my dog. The next morning I went to check out and saw their advertised “breakfast” it was cereal dispensers, milk from a pitcher, coffee and a few packets of flavored oatmeal. Yikes! If you can afford it for about $20-30 more you can stay in a much cleaner place. Will never stay here again.

The hotel clearly go a face lift on the lobby floor, but everywhere else was sorely needing some TLC. Everything was clean and there were no signs of bugs which was a positive. The room itself was pretty typical. There was only one cloth curtain on the shower, the frame of the bed had pieces coming off the decorative part, and one of the lights didn’t turn on. Every light had a light switch which was quite strange. The breakfast was definitely lacking in pretty much every way.

When we arrived I had reserved and no smoking room but we were given a smoking room and it was strong enough that it was burning our eyes. The front desk staff was very nice and he moved us to a different room. The elevator was not working, we were right next to the door going outside and it kept being left open which made us feel very uncomfortable and not safe. The bathroom Was very dirty and stained, the TV didn't work and there were people running up and down the stairs all hours of the night . The continental breakfast was barely any sort of breakfast at all. The nicest thing about the property were the people at the desk. Would not ever stay here again however

Quaint stay will return

Their customer service was great..🙌

Better

Could’ve had better accommodations/amenities also noted there’s a safety hazard with securing yourself in one of the rooms ie the one I booked this stay (The doorstop latch was missing). I made staff aware.

It was a great experience

Overnight stay after the road was well needed and amenities were just as good

Very helpful and great customer service

No cable do to storm no discount

Nice service, always smiling, good time here frl

This place was filthy ! Please hire new cleaners cause that’s ridiculous

Bugs

Look the Home Suites use to be so beloved my wife and I. However our last two visits were not good. We somehow managed to get suites on the ground floor literally in throwing distance of the front desk it was very noisy with the lobby staying pretty active for most of night , the front desk clerk denied my request to be moved to another room because of the noise . The bed was filled with long hairs, mattress was awful, and multiple lights were not working inside the room. We’ve had enough of Home Suites.

Very good

Cool place to stay

I had to request for another room because there were deep dents in the mattress and the owner said most of their single beds are like that. And under the sheets the mattress had large pee stains, red stains, hair and food crumbs. The price is nice but i guess I know why. The man at the front desk was nice and patient though.

Overall not great. Busted furniture in the room, roach in the hallway, and sad breakfast. Hotel had a strange odor to it as well. Only good thing about the room was the shower head actually had good water pressure.

It was great location the room was clean breakfast was good and the staff were very friendly and helpful

There were permanent damage items to the room and missing items that clearly showed neglect. Also front desk staff questioned my service dog and tried to charge me a pet fee.

Customer service was nice, but our room was not clean. There were bodily stains on the couch, and we had blood stains on the pillows. There were stains in the bathtub and there was a gross smell that wouldn’t go away. Wouldn’t recommend to stay here for the price we paid.

Good all around

Everything was nice

The people at the desk were great. The mattress on the bed need to be replaced. Couldn't get the remote to the tv to work.

The hotel was very expensive for the place, condition and amenities

Nice enough place. Nothing fancy. But clean and quiet

Very clean and professional

The person at the front desk stared at me strangely, and later walked into my room right after I’d taken a shower. He apologized when I left, but continued to stare at me strangely. The rooms are nice but the staff needs an upgrade. I left feeling unsafe and creeped out.

Front desk clerk I was nice

Room wasn’t clean, floor in elevator was sticky. Housekeeping coughing in breakfast area around food

Next day on check out same manager still w ear buds. Ask for help at breakfast station and gave poor service.

This my second trip to Memphis and this hotel held up to all my expectation very clean front desk was very courteous and I'd give it a 9 out of 10

It was like a motel 6

It’s really nice!

Property seemed ok coming in but room had awful beds. Better to have a comfy bed than a spotless room.

Star

Bed was extremely uncomfortable. The mattress sunk down immediately. Asked front desk about changing rooms, he said none were available. Had to put couch cushions underneath. No box springs and terrible mattress. Husband and I both had bad back pain the whole next day. First night asked for a do not disturb sign and an iron. Front desk person said ok. My husband had to go down the following morning and ask again. Finally got an iron, but he said they did not have any do not disturb signs. Asked again later, with new person, finally got one. Office chair missing wheel. Bathroom fan didn’t work. Written with sharpie on fan that it didn’t work. Many things in bathroom rusted out. Not able to use bathroom mirror for quite a while after done showering . Breakfast included pancakes and some other pastries. Very limited. Water pressure good and room fairly clean . Seemed to be in a decent area.

The walls were VERY thin. You can hear people’s entire conversations. Breakfast was pretty bad.

This a good part of Memphis TN! Hotel is small but its clean and quiet rooms are a good size with a kitchenette

Fav spot

My room was dirty sheets had stains ,tobacco all over the floor smells dirty

Very reasonable price, good location

The room was clean nice and roomy but the breakfast was a turn off for me..they only had cereal, toast, begal, muffins, grits, pancakes and no meat to go with it.

It got the job done! Needed a room close to the airport and it was fine. Nice staff, room was decent but nothing spectacular

Great

..

Decent property and a good room for the price. Not impressed with the free breakfast.

Great stay

Our room was located on the 1st floor & the walls are thin, we can hear people waking in the hallway & talking. Our bed was not made or trash was taken out.

Very good bathroom Very good kitchen

My stay here was a pleasant experience. when I first checked into my room the batteries in the smoke detector were dying but the staff at the front desk quickly and attentively resolved the issue. The room was nice and quiet. I would stay here again!

Roaches along with no service

Trash laying around in hallways and parking lot

nice place to stay, only negative was breakfast was skimpy, and the maid stood for 20 minutes in the hall waiting for us to check out. We had 2 rooms, the rooms were very nice, and clean.

It was super clean and the front desk was very nice

Rude .

Great stay very clean

Stay was great. Staff very helpful q"and courteous. Ba

Excellent staff, very friendly and helpful Area around felt safe & secure Would stay again when travelling