Hilton Memphis

Exceptional

Size of the room and amenities although i was there for work and didn't spend much time in

Exceptional

Exceptional

Parking lot: You pay for Parking $13.00 a day. Well the parking lot is awful, a lot of pot holes, uneven pavement. Breakfast: You pay $19.95. Not worth it at all. Go out for breakfast.

Clean, tall Old, staff not friendly at all

Exceptional

Everything

Room is old and outdated. My key kept not working, had to go up and down 4 times in my 2 night stay to get a new key.

Great place

Staff was great can't remember lady name at front desk, but she was amazing. Hotel is great, but definitely remodeling in rooms. Shower filled up while showering and the tub was stained badly. But the room was clean bed was good. Windows could also use some work as well. But overall staff and appearance is great

Staff was excellent. Very cooperative and helpful. Was truly disappointed that the pool and hot tub were not ready. Was looking forward to swimming.

Staff were nice & friendly! The hotel was very nice in appearance, location, and with amenities!! The water pressure in the shower could have been better.

Staff were nice & friendly! The hotel was very nice in appearance, location, and with amenities!! The water pressure in the shower could have been better.

Bathroom Toliet and bathtub Toliet wouldn’t flash and tub very slow draining

Sink was clogged, asked for help, told help was on the way, help never came

Bad

Sink was clogged, asked for help, told help was on the way, help never came

The room wasn’t anything like the photos. The tub wouldn’t drain. It was gross.

Location close to the hospital for visiting Very unclean, outdated rooms

Location close to the hospital for visiting Very unclean, outdated rooms

Exceptional

Toilet wasnt flushing properly.

Hotel as a whole. Especially the staff. Toilet wasnt flushing properly.

Very good

Yes

Located in a nice area with plenty of restaurants close. Parking close with wide spaces. Hotel clean, staff all helpful and nice, room clean. There is a bar and coffee shop on site. Will stay again. Check in and check out quick.

Exceptional

Good

The view was wonderful. The rooms were very clean. The fees and parking charge! Never had to pay to park at a hotel. I’d have stayed longer if they didn’t charge $50 to $60 fees that aren’t necessary. It would have been per night. Instead of a one time fee. Get cash because they don’t tell you the buffet has servers and tips aren’t included in prepaid breakfast.

The room was very nice, but the shower was awful. No water pressure and the shower head only had a few nozzles that trickle water out of them. Room 107

The shower in the room had stuff falling of the ceiling..

My room was clean, however, I did notice there was still hair in the sink and water still came out of the faucet when taking a shower. So it felt like a shower bath. When checking in, I was not told they charge for parking nor did I see it in while booking the room. I’m used to breakfast being included with the stay of the hotel. However, the breakfast was not included despite how much you’re paying for the room ($200/night). You have to pay $12 extra if booking online for breakfast and if you don’t include the exact number of people with you, you or them will have to pay for their breakfast. The staff was friendly and loved the woman who waited on me and my children at breakfast.

Stayed at the Hilton for a wedding. Great stay friendly staff

Night desk agent was wonderful and patient and pleasant with a line of people trying to check in

I stayed in the 27th floor and had great views of East Memphis and beyond. The room was clean and had a fridge and microwave. Breakfast was included with my stay and it was pretty good. I would definitely stay here again.

Clean room

Wonderful stay with friendly staff!

OUTDATED!!! Major renovations are needed.

Stayed for 3 days and there was water dripping from the ceiling onto the glass so the gloor was wet near the window. I was told it someone would be up to check but never did. Thats the only problem i had.

The location was great and very easy to park and access. All the staff was friendly and helpful. You can tell it’s an older hotel so there is some visible wear and tear in the rooms. But overall, a comfortable stay.

Staff was really nice. It’s definitely time to update the room. Carpet old with stains, windows and mirror not cleaned properly, stain on curtains

I was placed in a handicap room and shortly after checked into my room a guy knocked on my door to “check the shampoo bottle” that was full. I got creeped out, only to discover the handicap rooms so not have a lock on the inside of the door. I ended up piling things in front of the door to go to sleep. Another thing I noticed is the smoke detector was dark yellow, as though it was 15 yrs old and expired. I found that to be concerning.

My husband and I stayed at the Hilton for date night. Everything went well. Check-in was fast and flawless. The room was spotless and spacious. My husband watched the Super Bowl at the bar. There’s a Starbucks onsite which was a huge plus. The food at the onsite restaurants was great!

It was nice and quiet friendly staff very beautiful view of the water all around easy self parking will definitely stay again

Beds suck

The property needs updating. Ice machine on our floor was broken and if you wanted any ice, you had to go up 5 floors. Very inconvenient!

Clean rooms, the staff was available and accommodating

Extremely clean room and stocked with everything we needed for our weekend. The staff was very friendly and knowledgeable. The available options for snacks, coffee, and drinks were very well done. I appreciated the information we were was complete. Very good experience.

was okay

we have yet to heat from Hilton.

It was clean

Great

Nice place paying to park was a little off putting

The stay was great. I will be staying at that property again.

The first thing that happened was our television did not work. Secondly, the door to our room was jammed, and we had to force it close. And lastly, we had to evacuate the hotel after dark. until the fireman come and do an inspections

Was good for a night

Clean Room and Hotel Staff was fantastic. Especially in that cafe area. Loved my stay

Very run down, staff was rude, charged my account for extra but could not tell me why!! If it wasn’t for the fact we had to stay there due to Military we would not have booked this place.

I was bitten by bed bugs. I was really shocked because the hotel was so nice and seemed so clean.

Will contact customer service

Found a chip in the bed. I believe the sheets were cleaned but found a chip crumb in the bed. Fridge had spoiled smell after I turned it on and cut it down so ruined my food Bed is hard. Loud highway traffic you can hear inside the room. Lady who checked us in was not inviting and didn’t tell me about anything with the hotel. I had to ask where the elevators were Hotel has slight musty smell, maybe because it’s so old, even when walking into the room Housekeeping cracked the door and said hello, no knock or anything. This was at 9am. Checkout wasn’t until 11.

The visit was ok, there was an event and due to the walls being thin the noise was very loud, and the halls smelled of marijuana but nothing the hotel staff could do.

I enjoyed this hotel because the staff is top notch. The restaurant is well run. The staff is so kind. The views are beautiful.

I arrived at 3pm to check in. The line was extremely long. We were told the rooms were not ready and to return at 4pm. I returned at 4:10pm. Long line again with only 2 people working the front desk. I was still told no rooms are ready. I waited in the lobby until 5pm. Still no rooms. Remind you i previously paid in full a month ago $200. For 1 noght. I had an event to go to so I went back to the desk and asked for towels so I can go in the ladies room in the lobby to get dressed. I ended up getting naked and washed up in the lobby rest room so i could make it to my event on time. I returned around 9ish and they had me a room ready. The room is dated and the walls need to be upgraded. You have to hold the toilet handle until everything goes down. Just a dated old hotel that need upgraded. Not worth the money

We arrived at 5:30 and there were no rooms available to check in to. There were people everywhere waiting to get a room with nowhere to go. People were in the restrooms trying to change clothes, do hair, and makeup because they had engagements they needed to prepare for. We had to leave to make it to our engagement on time so we were unable to unpack and change clothes before we left. Didn’t get back and check in until 11:00 pm. Wasn’t offered anything but a drink voucher.

Staff was polite. Rooms were not ready at check in so that set us back a few hours. Staff at the Provisions restaurant was incredible. They deserve all of the credit for making our stay better.

Rooms were not ready when we arrived. Waited 2 hours, staff not friendly

stayed in room 614 for 3 nts, they were doing construction on the room above me. i don’t like complaining but it was loud from 9-12

Parking seemed safe. The room was clean. There was so much noise for hours...4 or 5 at least during the evening, from 8:30-1:00. I got little sleep. People were yelling and laughing and partying until late hours right outside our room. I will not plan to stay there again.

We were highly impressed with the quality of the food, as well as the exceptional service provided by both the dining staff and bar. The attention to detail and overall hospitality greatly enhanced our experience.

Room clean great service in the eating area

Only one night stay but enjoyed the room and the staff. Everything was as expected.

Great time

We only dealt with front desk staff at check-in but the were not real happy to great guests.

Probably one of the nicest hotels in Memphis, the only negative is that there is no in-hotel restaurant for dinner.

The service wasn't too bad. The people were nice. The room wasn't in the best of shape. The wall paper was torn in places. The door kept jamming. The lamp shade was cracked in multiple places. Overall needs maintenance. For being a Hilton, i expected a better experience.

Too expensive for what the place is.

It was lovely nice pool great staff Benihana across the street Starbucks in lobby . Lobby bar was lovely

Enjoyed our stay, more for when you come in for business. But we still loved the stay

My AC wasn't working and they were so quick to get me another room and even gave me a breakfast voucher. Great customer service for sure

I’ve stayed here several times and have had a great experience each time!

I attended an event in one of the Ballrooms and decided to stay the night. Perfect choice! Great views and friendly staff.

W

Always a great place to stay!

Everything there was perfect!

.

Rooms were nice, beds were comfy. AC worked awesomely. Staff was very friendly. Shower/bathroom seemed a little dirty, though.

The beds and the pool were fantastic. The hotel was hot, the pillows too big to sleep on and everything took a long time to get anything! The people were nice!

Great

- Power went out - Water went brown after power outage- super nasty - Broken Toilet, had to move rooms - No temp controls worked - Mold in rooms - Systems went down consistently, could not order food - Lower level toilets out of order Overall worst hotel I’ve been in. Memphis is not a great place, this maybe the best in the area which is sad. Hilton do better!

Sad

Property old and horrible smell. Bugs in the window seal and cobwebs in the corners. Will not stay there again.

Reserved a room with 2 Queen beds, after receiving room card at the front desk, upon entering the room it was a single king bed. It also appears there was some sort of malfunctioning with the computer system at check in. The representative had to complete the process between 2 stations, while multiple people were checking in and several staff members were doing the same.

The Friendliness of the Staff is so Awesome!. Hats off to... ...Ms Danielle @ the front desk and the African Wife who owns the white Mercedes, even when off the clock, she Upheld the Superb Guest Dedication, stopping on her time to be sure a guest was ok & safe. And I would be remiss if I didn't mention the Staff Lady, with the Beautifull Tattooed Leg, she Brings the WOW! out of the guests

Location

Lost power. Room was hot and dirty.

Clean and quiet

Fine hotel - ok enough nothing special. My first room was full of cigarette smoke. Staff was great they fixed it. Just an ok property. Good enough to sleep

Nice airport

Hotel was nice staff was very nice no issues

It was a great experience!

Room a/c was weak. Comforter ripped and feathers were everywhere

Really Enjoyed my stay!

Well therebwas a young lady who was very respectful and helpful and so with the ladiea who worked at the Provision/Starbucks area. The only three things I did not like when there was a spill no one put out a wet floor sign for safety, the elevators was not working but only one and the bed i had was very hard.

Very nice.

Great stay

The room was large and spacious. There was plenty of storage available. The only downside was the air. We had the thermostat set on the lowest setting at 65 degrees and we were still sweating throughout the night.

I need my 50$ back

Chandra was an excellent receptionist

I love it here my favorite hotel in Memphis

Friendly staff. Clean property.

Very fine stay at a very fair price

I booked a stay for business. I knew my work team would not arrive til around 6am, so I called the hotel to explain. They indicated all the measures they were taking to ensure everything would be ok. They arrived a little after 6am to find their reservation had been cancelled. I don’t know what more I could have done.

Great property. It is our Memphis hotel. We've returned 4 times.

Great hotel

Easy parking and very safe and secure.

Clean ...

Dirty and there’s insect bites and bugs on the bathroom

The room was excellent considering it was new years eve but the staff made sure my stay was comfortable so i have no complaints

I didn't like when I checked in the staff kept saying, "you booked through a 3rd party." So does that mean I don't deserve friendly and great service? She also told be because I booked through a 3rd party, I would not be able to apply member points for my stay. Which makes no sense to me? Am I not still a Member because, I still paid and my charges still reflected that I stayed at the Hilton. It just felt like I was being judged or looked down on because I booked through Expedia. And the other reason I booked a room is because I am an Entertainer who was booked to perform there that night. I won't spend any of my money in the future to stay at this property. The room was dated and the bathroom was noisy. The ice machine on the 16th floor didn't work. The bar and cafe staff, however, were fantastic. They are the only reason I won't give lower ratings.

My overall stay was great. Only complaints are the door needs to be replaced you have to pull it at an angle for it to close and the floor wasn’t vacuumed.

Me and my boyfriend stayed for the weekend and everything was amazing . From the lobby to the view from our room . We loved it and will be back

Great stay!!

Everything was great

I love being on the top floor food was good

My stay was phenomenal

I get double charged if I did not check my account that evening. I would have walked out, not knowing until later. This is the second time that the Hilton's same hotel, double charge me. They handled it professionally, but the second time This has happened.

The hotel is very modern. It seems more to date then some of the other offerings in Memphis. The only downfall is they dont havr complimentary breakfast. Breakfast dtarys at $17. So disappointing

Clean hotel. Easy check in and out.

Inconvenient location. No restaurant nearby. Hard to get Ubers in memohis

Room was very comfortable. I enjoyed my stay. The room was very clean and the soaps ans shampoo and conditioner were high end. Yes the room is definitely not cheap but was worth if. Pamper your self a little

Very relaxing and clean environment.. plus beautiful view from room window.

The meeting that I was going to was in the hotel

Room had exposed pipes in the cieling by the window. Coffee stains splashed on the walls. Head board was dirty. They had to change our room twice. Waited too long to check in but they gave my wife and I a free breakfast to compensate. Pool and gym was great.

N/A

This property was perfect, convenient, clean and safe.

Staff at this hotel are friendly and helpful.

Customer Service from Danyale!

Staff was excellent. Ideal location to interstate as well as restaurants.

I returned to stay at this specific location because i had a great experience with it last year. The customer services relations from the staff there was above and beyond great. My overall experience with everything holistically, was supreme excellent...keep up the good work

The staff are very friendly and attentive! Really genuine folks!

The property is beautiful and the staff was very friendly

Nice

I have never been charged for checking in early. Total BS! Location doesn’t allow you to walk anywhere. Facilities are very dated.

Very nice property

Really enjoyed Memphis and the Hilton!

Staff was great. But our vehicle was broken into with security on the property!!! They took our information and said someone from there insurance company would contact us so I guess we will see if they actually compensate for this. We were informed that this has been going on for the last several weeks with peoples vehicles being broken into there were 5 others that was broken into!!! I paid 225 dollars to stay at this hotel plus another 250 to replace my window

My hotel room had many issues. The microwave was not working. The room had a weird smell. We had no shampoo and when I asked the staff for more they did nothing about it. The website said free breakfast however when we got there the breakfast was $15 per person. I had a terrible experience.

This hotel was horrible. The hotel room smelled weird, the microwave didn’t work, it wasn’t clean, and so much more. The staff was rude and helpless. The website said free breakfast and there wasn’t. I did not like it one bit

N/A

Very busy lobby

Not bad

There was an issue with the hot water taking forever to get hot. Several events were going on so it was extremely noisy the entire stay. This was a weekend to relax but i just didn't get to due to the constant noise and dreadfully loud door slams.

Recommend

The paint on the bottom of the bathroom door seemed to be chipping away, and the bathtub showed its age a bit. Overall, I would stay here again and recommend this hotel to others looking.

Overall very bad experience.

Great

The room I ordered it to double bed when I check in in a hotel they give me just one bed. I told him I have two kids. They say we don’t know what to do with you. I let my kids sleep in the floor.

The room was excellent! Very clean. Towels and sheets. It was quiet. The room overlooks a nice clean pond. Parking lot is secure. I may have gone at a bad time. Everyone was leaving at the front desk. I got checked in though and it was no problem. Very smooth transition.

Security needs to be better on the parking lot. A lot of cars got broken into

very average hotel for the price. Breakfast options are very limited and average…prices are very high when booked through agents and you miss out on hotel perks including water :-)