Comfort Inn Memphis Airport West

Even though the room was clean, it did have an odor. The TV came on but was frozen. Staff were all amazing on every shift. Breakfast was full continental. Eggs, sausage, pancakes, etc. It was probably the most quiet hotel I have been to in a long time, especially considering the part of town it's in. I was concerned when we arrived, but not upset when I left.

The old rooms

I wish the room had a radio/alarm available

The 1st floor has no privacy and I had a hair in my breakfast. Besides that I had a good stay.

Staff was less than helpful. The lady at the front desk made it seem like it was a chore to the check me in. When we got to the room the first thing we noticed was how incredibly stained the carpet was. There were multiple crusty white stains on the carpet. In the morning we went down for breakfast 30 minutes after it opened and everything was cold. Overall poor experience

The reception

It was close to the airport The property had roaches

We had and smoking room. There were no other.

The carpet needs cleaning.

Parking was easy and convenient.

Room was humid and smelled of stale. A/C was very noisy.

The air conditioner was noise like a small jet engine when it started and the receptionist was rude when I complained about it and asked unsuccessfully for a different room.

Nothing much. It was pretty much a dump. Furnishings were worn & damaged. Shower insert wall was cracked across the whole back wall. Door to back parking lot was damaged and wouldn’t close. Fire door at stairwell that had a sign saying it must remain closed always remained open. No cold water in the lobby to fill a water bottle with. Instead they only offered bottled water at $1 each.

not bad, but not great. needs maintenance done better. loud AC’s

The air-condition is a bit loud.

Nice

Breakfast was not at all good. The hotel condition was not that good. Toilet seat cover loose and moving. The elevator stopped working in the afternoon for about 2 hrs.

The girl at the front desk seemed quite annoyed to assist me. Was abrupt when I was trying to communicate with her and rushed like I was interrupting her. I tried to diffuse by asking her how long her shift was. She was working a double but still quite an ugly attitude. She should not be working a front desk job. Made me very uncomfortable to talk to her like she was ready for a fight. Very hostile. Also asked what was on the breakfast menu. She rushed and told me and said it was on my paper. Our non-smoking room was clean although it smelled like someone just smoked in our room every night. Good hot breakfast and clean room.

So bad.. worst hotel I’ve stayed in

Terrible attitude at front desk person for late afternoon and evening shift

Room/bed blankets dirty and pieces of human hair on blankets, handwash sink not draining the water cleanliness very poor

Great location, close to the airport. It was well kept. N/A

Not much. The room had a smell, you could tell it had been smoked in. The air conditioner was noisy. The sound made it hard to sleep.

Parking was gated, but I guess that meant my car was safe. Made me wonder about the neighborhood.... room was quiet and clean and breakfast was adequate.

Staff was friendly and helpful. The hotel is old and the general areas were dirty. Although is supposed to be a smokefree hotel, there were cigarette butts in the stairwells and hallway. The room was clean, but furniture was old. TV was out dated and few channels. Security was great! Honestly - 2 star hotel for a 4 star price.

Yes

Every thing was great

Nothing absolutely nothing! No! Nothing! Awful breakfast . My room smelled awful, hard to call it smell it was a stinky one! Not sure coming from a carpet or ac too bad I arrived late in night I had no energy to complain , ac loud and not working, outside building there is some sort of factory using heavy machinery so loud 24/7 and the worst part of all someone inside the building probably one of the night shift staff turned ON loud music at 3 AM !!!!! The music was on for at least 1h!!!!!! - nightmare never ever again

Check-in was easy and nice staff person. Place is really dirty, carpets gross, smells, I did not want to touch any surface. You can park your car behind a locked gate, but then the back door is wide open. Did not feel safe, extremely uncomfortable.

Yes

Clean room Fast check in

Parking was well lit and gated. Reception was wonderful, Air conditioners were very noisy. Great if you need white noise to sleep. Ice machine was broken. Was sufficient for an overnight stay that was close to the airport. Left too early to comment on the breakfast

Don’t know, left before breakfast to the airport.

The lobby Everything

N/A I didn’t like the smell of the room. I didn’t like the smell of the hotel and elevator. I didn’t like the hard ass bed and nasty sheets.

Yes

The lady at the front desk gave my room away and lied like it was canceled!I had the confirmation emaik

Location and front desk lady was nice! The smell, overpowering airfreshner to cover up dirty air musk. The carpet was disgusting and the elevators need to be cleaned. The walls needed to be cleaned and cloroxed. I wanted to immediately leave and not stay. The pillows were not pillows, lumpy throw pillows. There wasn't enough breakfast either, we asked for more sausage and they didn't have any, we pay extra for breakfast per person so that should have been accommodated especially since breakfast wasn't over.

Showing a smile or being cheerful might be an idea for the desk personnel.

Great clean place. Has laundry for guests. No late check out options which i don't like otherwise everything was superb. I appreciate the fact you.can pay security with cash

My current stay was very unpleasant. I found a used condom behind the bed I made staff aware of the issue a picture was taken and uploaded to the staff’s group chat the condom was not removed I was advised to come back to the front desk the next morning to ask for the room to be cleaned. The next day I was told I was too late to have room cleaned. After expressing my concerns a housekeeping manager was called who only made excuses and accused me of refusing cleaning services which was not accurate. I did express my concerns to the general manager who only apologized for the incident and advised he would speak with the housekeeping staff. I don’t feel like that response and course of action was not sufficient do to the nature of the incident. I am very disappointed and will never stay with them again.

Very very nice and neat place

Please do yourself a favor and don’t stay here. There are better options for travelers on a budget a little further away from the airport. I left after being there for under 30 minutes and paid for another hotel.

The room smelled like smoke so we switched rooms and the next room just gave you the feeling that everything was dirty.

Clean room, staff, and nice and delicious breakfast

Amazing hotel. Amazing service. Love this place.

Dirty

Great price, enjoyed breakfast. For the area it was in. It was nice.

Ac was noisy

Smelly room and very !! seriously noisy heater

poor quality and low maintenance

Whole lot food for breakfast

Overnight staff

Room was ok.

Breakfast was fresh and the parking was safe.

Clean rooms, quiet setting and very understanding management.

Safe and clean environment. Breakfast could be more of a variety and more should be made to prevent running out.

Clean room and the staff was great

Computer desk chair in the room was on its last leg, so to say. I sat down in it and when I leaned back the back rest gave out and I about fell backwards. I went and told the night manager about the chair and she seemed to not even care. A couple hours later I smell something funny coming from the hallway. Someone was smoking marijuana in their room. Mentioned it to management again and she seemed to not really care. Her attitude this whole time was like why are you bothering me. I had a first floor room which was great cause normally I’m on the top floor, however I was placed in the every last room on the hallway and every time someone went out the stairway door next to my room , when the door closed it made a loud bang that could be heard in my room. Nice large flat screen tv but no HD connection, all channels were blurry. Went to have coffee from the breakfast area in the morning. The offered pre bagged coffee. Push a button on this machine and it dispenses. It was horrible flavor. No hot water in bathroom sink in room. Went to take shower and there was NO hot water. Like it tried to get warm but never go there. Had to basically take a cold shower. Also the shower head was leaking water at its connection point to the pipe coming out of the wall. Also the told holder in the bathroom was about to fall off the wall. In short I will never stay here again and don’t recommend it for anyone.

Yes

There was no hot water and front desk attendant was very rude. Entire facilities smelled like marijuana. The sheets on the bed were severely stained. When asking the front desk about when the water was going to be fixed she stared at least a week and this was not mentioned at check in and had been out for most of the day per other guest. We have stayed at this hotel for several years for the same event and this was our last time.

Yes, everything was great.

Breakfast the next morning was not worth it. Watery eggs, pale sausage. When I enquired about times the were snapped at me and they started shutting breakfast down at 8:30. Horrible experience after traveling that far.

The staff were amazing!! The rooms were clean quiet and comfortable. Very close to the airport.

The hotel was dirty and smelly. My room smelled like smoke, the workers were rude. The room had only two towels. When I asked for more towels they rudely said they didn't have anymore. I cancelled my stay and checked into a new hotel.

No clean room and beds is dirty

Parking was adequate, staff was mouthy with another guest and wasn’t there for breakfast.

Room smell like MILDEW OR MOLD. It was never cleaned.. a hotel staff was rude

Upon checking in the lady at the front desk was busy entertaining a young man who was standing there visiting. She was talking to him more than she spoke to me, she did give me little information about my stay. I felt she was trying to get me out of the way to get back to visiting.

Light bulb need to be replaced over desk in room. Internet did not work for me. Carpet in hallways was very stained. Breakfast and parking was good.

Very noisy AC unit

The staff was OK had a little attitude no customer service. The hotel itself was OK. I’ve been in comfort Inn suites all over the world and this was the worst.

Bedding & towels were not changed daily. Elevator had the overpowering and offensive smell of burnt electrical wiring.

The elevator was dirty . The carpet in the hallway is stained . My room smelled like cigarettes. Sheets were clean . TV - outdated , only local channels .

Staff are friendly especially Paresh.

Well i made a reservation for the suit when we arrived the room smelled like bug spray. My daughtets and i are very asthmatic. They gave us a smaller room for the same price. The morning manager didnt want to give me money back. Even thoe they had to give us the next room availabe, because of our room not it good condition. The smell was so strong we started coghing immediately. The night shift customer service, Ron did try to help me as much as ge could.

It was not clean and I was told about a deposit, last minute

Just the air conditioner was really noisy

I was traveling with my elderly grandparents and they were unable to breathe properly in the room. So i ultimately had to leave with no refund.

The place smelled moldy covered up by Glade to give you a headache in the lobby to pretend like it is clean. Then, you get to the room to smell mildew and mold and see unclean place where the plugs in the sinks do not work. We went to a few rooms. We have alergies and it was not healthy environment. They claimed it was dur to the rain.

This is probably the grossest hotel I have stayed at. The carpet in the hallways is absolutely disgusting. The whole place smells bad. The elevator has a STRONG smell of a burnt rubber belt like when your vacuum burns up. I’ve never been to a hotel that charged a $170 deposit until now and this place is definitely not worth it. Spend the extra money and stay somewhere nice.

The ac had a musty smell to it

Cons: the floors and walls especially in the hallway were disgusting. The bathroom walls also were dirty. The AC didn’t really work. There was constant noise and movement outside all night that made the room rumble. I wouldn’t stay here again. I had no idea crime was such a problem in Memphis. I would avoid staying in this city again. Cars have to be locked behind a gate to keep them safe.

Good location to airport

Nice place but not much restaurants near by.

NA

Staff manners not good

It was okay. 7/10 rating. Could have used room service for more towels.

Room was clean but the air conditioner was loud and not very efficient. Was going to spend two nights but they did not seem to care when we told them about loudness. We left after one night.

The staff was nice and it was clean

Clean good staff

I didn't like this place at all. Hotel is in a sketchy industrial area, with fenced and gated parking. At check-in, we were surprised by a $100 deposit request. Told would take 3 to 4 weeks for a refund if deposit was made by card. Also told no receipt for a cash deposit. Room smelled bad upon entering (like a urine smell). Sink bowl had a crack in it. Toilet seat was crooked. Dirt build up in corners of bathroom floor/moulding. Bathroom floor was tacky, made it feel like whole place was dirty. Reservations were made requesting handicap accessible room for 4 people. Told no handicap available so accommodations were very cramped. Also only had two sets of towels for 4 people. Requested the extra towels and clerk was argumentative, but they were provided next morning. Room was serviced while out for the day, but again only left 2 towel sets and had to go through same senario. Also rug had cigarette holes in it and ceiling appeared to have smoke stains and/or water damages. Supposed to be smoke free room. The free breakfast wasn't the best (eggshellsin eggs, stale bread and pastries). We ate at McDonald's the 2nd morning after checking out. I would not recommend this hotel to anyone.

NO bugs and a/c worked. Hallway carpets awful and terrible odors inside.check in girl was on personal call entire check in. Was denied extra towels in evening. Tv didn’t work iron board broken shade broken

I couldn’t sleep because the ac makes a loud noise room #216 and the room has a bad odor.

Noisy AC, late B-fast.

Nice

General manger was very rude. Our bathrooms was not mop so we explained it to him but he made it clear the the room was clean. Only thing we was asking for housekeeping to mop the bathrooms.

The halls and room were filthy. Staff was rude and were not accommodating when request for clean wash clothes and towels was made. The bathroom walls were nasty and the shower curtain was torn. Carpet was disgusting.

It was clean, the area was quiet. Personal checking in and out were courteous.

The room had a weird smell in it. It wasnt a bad hotel, you get what you paid for. The area isnt a good area. The only close to it to do is Graceland. Lots of businesses around the area had lot cops and their parking lot gated. The hotel parking lot is also gated. They had free wifi and breakfast. They had a gym but its ran down. I wouldnt stay here again mainly because of the area

The area around the hotel felt a little unsafe. But we had no issues. Front desk attendant was friendly and helpful.

Our cellphones.

Very clean hotel, nice service but most times there was no one at the front desk, they came when they heard someone was there but no bell or camera to alert them. Also desk chair back was broken when we got into the room. Also very noisy with street and airport noise. But great breakfast with lots of variety.

Room and interior was very clean.

It was great overall! Just wish they had drawers to put our clothes in

Over all nice place to sleep before catching an early flight. Just wish bed was a little softer

Gunshots by hotel. Everything was good though. It's Memphis, expect to see something

Rooms were very adequate hallway carpets needed to be replaced but the worst part was being stuck in the elevator for about 1.5 hrs. Fire department was finally able to get us out.

..

The property was very well kept up and clean but house keeping didn’t clean my room not once while I was there

Staff was friendly and helpful. Room was okay, but it was cheap.

We wanted to walk to the Mexican restaurant that was just 2 blocks down, but after reading reviews, we didn't feel safe to do so. Also the sraff that was supposed to put out breakfast by 7, wasn't even started till 715, then it was after 8 but the time it was complete. People sometimes have to get going, can't wait

Wonderful

We didn’t end up staying we left 5 minutes into the room. The bed was broken and the room smelled

Close to the Airport

I was beat from travel, and I felt so safe and relaxed in the comfortable bed.

It was great but the air wouldn’t work in the room good and different things wasn’t stocked in the bathroom but over all it was a great stay

Staff was extremely rude and acted extremely inconvenienced at all times. Bed and room was fine, comfortably close to the airport

Next morning there was hot water. No reduction in the room rate. Was not impressed and won’t be back.

Electricity was out in half of the main floor impacting lights, hot water and the breakfast service. Front desk said they were working on it when we checked in. But they weren’t. Still nothing 12 hours later. They should have been honest and put us in their partner hotel next door.

Located near the airport in Memphis, which isn't the best area. For hotels in the area it was fine for catching a flight the next morning.

I was very clean

The rooms had mold and mildew non of the charging outlets worked. the air conditioning unit did not work. just a bad stay wouldn’t go back

The parking was gated and it smelled really clean inside.

Very pleasant

The hotel was nice and the rooms were spacious but our sofa bed was broken and not comfortable at all. We were also bummed that even though there was hotel transportation, we couldn’t take it since we had a vehicle with us.

Ron was friendly and helpful at the front desk. The room was pleasant. The AC/Heating unit worked well, but was about noisy. Other than that, we had a pleasant stay with an ample breakfast. The property is gated so we felt our vehicle and belongings were secure as well.

The rooms were clean and as we expected. The carpets in the halls looked like they could use a cleaning. Breakfast was severely lacking and we went down almost immediately definitely within the first 30 mins. There was one scoop of eggs and no meat option at all. We would stat again if in the area. Head up because i did not see it in the fine print there is a $100 deposit on arrival.

Interior of hotel preferably Elevator, hallways, carpet, walls and bathroom needs a upgrade.

Ok

Easy check in. I reserved the room through expedia and ordered the wrong type of room. The front desk was able to change to the one we needed immediately. Everything was comfortable and clean.

A

Clean, comfortable, breakfast provided, great parking, safe.

Ok stay for the price

Booked It For 4 Days Room Service Knocked On The Door The Second Day(Friday)Told Them We Don’t Leave Until Sunday 2 Hours Later A Lady Worker Came Unlocked The Door With A Key After I Told Her We Wasn’t Checking Out Until Sunday Front Desk Men Came Up Few Seconds Later Was Very Rude Knocked On The Door For The Dolly I Told Him I Was Bringing It Down When I Come Back Down He Pushed The Door Open On Me Saying I Cant Keep It Inside My Room I Rate This Room A 4/10

Clean

Aweful hotel dirty u keko and rooms smelled of heavy chemical or roach spray. Scary neighborhood. Worst comfort inn I’ve ever stayed in. I Gelo unsafe and requested a room on 3rd fl since first floor felt scary and u safe

I had a great stay at this property.

The place is non smoking however rooms next to us was smoking and it was not cigarettes. The smell is strong and we stayed for two days and cleaning people not manager didn’t say anything. Seems like they are staying extended time

Hotel was nice

Staff members don’t know how to speak. They need to learn some etiquette. I was charged unnecessary cleaning fee after checkout.

Average hotel

Will not stay again. The couch bed was broken, the adults had to sleep on the floor. We asked for a couple extra blankets for my grandkids and got told sorry we can get you any. So we had to run to walmart to get the babies a couple blankets.

Convenient location

Good property! Just this time the Air conditioners were defrosting so the floors were kind of damp and have a smell to it.

Cold water

Nice

I checked in at 3 in the morning with my baby and the receptionist told I will request for the late check out for you guys but in the morning that manager simply refused and said there is nothing like it and the behavior was so unprofessional and filthy Never looking see that hotel as matter of fact I will never stay in any comfort inn ever

It was a comfortable and clean room, good price, and convenient to get to the airport for an early flight.

Check in was good, the employee was friendly. I asked several times about a shuttle to the airport and he assured me i would be taken care of. I got to the room and it smelled like mildew, i think it was coming from the AC. The next morning i go downstairs to check out and the gentleman working acts as if i woke him up. He yells from behind the wall and asks if i need a receipt. I reply i need a shuttle. He walks around so i can see him and prceeds to order a lyft. I ask how long before a driver would be there and he says he doesnt know because the system is searching for a driver. I got an Uber within 3 minutes and told him to cancel the lyft. He was rude from the start and it was too early for all that.

Dirty air conditioning vent and air stop working also had stains on covers and tired to blame it on me to keep my deposit. Very humidity wet feeling room and very stanky hotel

Everything was good except for a terrible smell coming from the air conditioning. Due to hurricane we had no choice but to stay .

I would highly recommend this place to anyone to stay! I was very impressed of the suite. They are nice, clean and comfortable. The bed was clean.

Very good! Great Mexican restaurant close by. Would stay here again.

close to airport, memphis is rough, including this neighborhood.

was very clean and near the airport

Ron the night staff was great

Check in was easy, parking felt safe enough for the area, but the air conditioner DID NOT work well. We were hot all night and never could get comfortable. But we needed sleep for an early flight so we didn't bother asking for a different room. I regretted it by the time we got up at 3:30 am, still hot and miserable.

Good location

Only problem was a strong mold odor when entering the room. Turning on the air conditioning did elevate the problem.

Additional deposit required at check in

The breakfast was fine. No juice since the machine was broken for our entire time there and they didnt bring any in. One staff member running breakfast so if you get there when its busy and that might only br a few people, you will have to wait. Parking lot all gated so felt safe leaving car parked

Terrible smell, no conditions, service not good

The hotel was private owned and they changed me an extra $100 deposit to stay there. When I checked out they didn’t want to give my full deposit back because makeup was on the pillow case. I never experienced anything like that before the service was horrible.

Hotel was great. I’ve stayed here before and will every time I come to Memphis

Liked the room size was comfortable except for no communication on parking inside the gates and breakfast hours other than that all was great!

The room was clean it was quiet and nice for a family weekend trip

Front desk staff, Ron was great! He saw I was there with my teen daughter and offered us extra towels. I felt safe in this hotel. It was near the airport in a gated area. The planes were a little loud, which rattled the building a bit but if you can get past that, the price was great. I would recommend this place if you are traveling on a budget.

I didn’t like the hotel because after I checked in and left and came back someone had been in my room and I must have caught them because the bathroom door was locked from the in side and I hear someone moving around in the bathroom. So I called the hotel attendant to let them know that someone has been in my room and I think they locked their self in my bathroom. I let him know that bathroom door was open when I left the room after checking in so why was the bathroom door locked from the inside. The hotel attendant came to the room looking nervous and try to open the door and while he was trying to door the door I heard sounded like someone moving around in the bathroom and tried to tell me it’s was him moving the knob and when he finally opened the bathroom door the vent in the bathroom was down he tried to tell me that the vents fall s like that some times. So I told him I feel uncomfortable that I wanted a refund my room. Because I feel unsafe in this hotel that someone was in my room and I don’t feel comfortable sleeping in this hotel. He wouldn’t give me a refund for my room and me and my kids had to sleep in my car. The hotel attendant was very rude I even had to call the police my kids was scared out of there life. I have never experienced any thing like this it was like something out of a horror movie. I wouldn’t recommend no one with there right mind to stay in this hotel. I felt like someone was going to kidnap me and my kids it was scary.

AC. Made loud noise all night. Was told no other room available. Prepaid but they still took $100 deposit on cc. Now have to wait 8-10 days. Will not stay there again