WoodSpring Suites McKinney

As I was leaving, the lady working the desk screamed at me for speaking to “her guests” and that I was banned from the DFW area for taking photos of their facility. Please check your reviews before you book a hotel! No lobby, no breakfast, no pool, and the excuses are rediculous.

Very dirty and had no amenities

Unfortunately, I did not enjoy my stay and was dissatisfied with the room overall. The room smelled like urine, the bed covers were dirty, and the entire room felt unclean. The floors were sticky, and the overall condition of the room was unacceptable. It was a very unpleasant and disappointing experience.

Nice

Hotel is not appropriate for small children. There’s a lot of negative traffic going in and out of the hotel. People hang around on the outside of the building. Area seems unsafe.

I’ve stayed in cheap motels before but thanks to this place I got a new low. From huge German roaches, dropping internet connection that doesn’t allow more than 2 devices, and leaking pipes that maintenance kept knocking to check and ask me about my hygiene. Sheets had a few stains which I initially overlooked but over time this place is unbearable even with rock bottom standards.

Pleasant

Fo not allow booking if no rooms are available I arrived and was told there was no room available

Exceptional

The hotel smells like Marijuana inside the room and out in the hallway. The elevator broken for months now. The shower doesn't even work.

Very good

Broken elevator

*Elevator seems to have been broken for a while and we were not informed until check in.

It was in a convenient location. Everything, it wasn’t clean upon arrival, and when we asked staff to come and mop for us they told us they wouldn’t clean the rooms unless we stood for 2 weeks or longer.

It was in a convenient location. Everything, it wasn’t clean upon arrival, and when we asked staff to come and mop for us they told us they wouldn’t clean the rooms unless we stood for 2 weeks or longer.

Everything from my check-in to checking out was easy and user-friendly. The rooms were very nice. The guest were very quiet and considerate. Anytime I need help from my staff. They were very accommodating.

It was one of the worst places we have ever stayed. It took forever to get our room. The elevator was broken so we had to carry our luggage upstairs, which is not easy for Senior citizens. There was absolutely NOTHING in the room, no coffee maker, no hair dryer, no dishes for the kitchen, no utensils, no paper towels, nothing! It required us going to Walmart to buy a coffee pot and supplies. We ended up leaving early. The positive thing was that it was a place to sleep, a bathroom with good water pressure and clean towels. The sink and bathroom faucets need repair. Don't ever go to the hotel!!! It's intended for long term stays. But there is no way I'd stay at this hotel again for even a night.

Everything, wasn't ready when we were ready to check in and the reservation was changed incorrectly we booked from Friday to Monday, got there at 10am on saturday after confirming we would have a late check in when I called Friday and received an email confirming they would honor this as well. told them we would not be in till saturday and would still pay for Friday if needed and they changed our reservation Friday when we called to Saturday to Tuesday without notifying us, so we waited till 3pm politely and then at 30m we were told the room wasn't ready and this is check in time. Finally checked in around 320pm and had a Broken bed, not cleaned properly. They Wanted to charge for towels. Customer service was absolutely horrible. Broken elevator.

Nothing Everything, wasn't ready when we were ready to check in and the reservation was changed incorrectly we booked from Friday to Monday, got there at 10am on saturday after confirming we would have a late check in when I called Friday and received an email confirming they would honor this as well. told them we would not be in till saturday and would still pay for Friday if needed and they changed our reservation Friday when we called to Saturday to Tuesday without notifying us, so we waited till 3pm politely and then at 30m we were told the room wasn't ready and this is check in time. Finally checked in around 320pm and had a Broken bed, not cleaned properly. They Wanted to charge for towels. Customer service was absolutely horrible. Broken elevator.

Passable

We only used to sleep on our roadtrip but do not recommt at all

It was easy to get to and I liked the price. The staff was rude, she had a long line of people and was very hostile in how she handled the wait. There was a hole behind the outlet (above the outlet cover) between the beds, there were saliva marks from someone brushing their teeth on the mirror still, the stove(2 burner) had what looked like grime and rust on it, there were chips in the bathroom vanity, and painters tape on the bed frame. You could hear walking everywhere in the room, above, the adjacent rooms, hallway, etc. The elevator was not working. There was an elderly couple that the rude worker put on the 4th floor! We made it work for the night we were in McKinney because we got in at 9:30 at night. But we will not stay here again. When we woke up we left as soon as we could get packed and out of there.

It was easy to get to and I liked the price. The staff was rude, she had a long line of people and was very hostile in how she handled the wait. There was a hole behind the outlet (above the outlet cover) between the beds, there were saliva marks from someone brushing their teeth on the mirror still, the stove(2 burner) had what looked like grime and rust on it, there were chips in the bathroom vanity, and painters tape on the bed frame. You could hear walking everywhere in the room, above, the adjacent rooms, hallway, etc. The elevator was not working. There was an elderly couple that the rude worker put on the 4th floor! We made it work for the night we were in McKinney because we got in at 9:30 at night. But we will not stay here again. When we woke up we left as soon as we could get packed and out of there.

Exceptional

The elevator doesn’t work sketchy people going in and out strong smell of curry

No elevator ......................

Good

Good

Hotel staff was deceiving guest by not sharing that the elevator was not working when room was booked in advance for the SPECIAL Olympics State Tournament. Spoke with hotel front desk Shonnie on several occasions before arrival date. It was shared with Expedia representative by different employees while confirming booking for room, after the cancellation deadline and less than 24 hours of the arrival time. It caused me extra expense and hardship due to being physically impaired to take stairs and they couldn’t accommodate 1st floor room. The hotel was not considering of guest handicapped only making money. I will never use this hotel in the future. The employee said the elevator was broken for 3 weeks before my arrival date. It was the hotel responsibility to share that information with potential guests that the hotel was not functioning with elevators and stairs would have to be used. That was the weekend for the SPECIAL OLYMPICS state tournament and I know they are aware that guests would be in wheelchairs, walkers, handicapped. SHAME ON WOODSPRING SUITES, MCKINNEY, TX 75071

Nothing, did not stay there once we seen the place, it was dirty, homeless people in parking lot, women in her car all strung out, people smoking dope at the end of the building, some sketchy dude working on his broke down loaded with junk truck, went in front office to cancel reservations and the desk lady didn't seem to care about our concerns EVERYTHING!, did not stay there once we seen the place, it was dirty, homeless people in parking lot, women in her car all strung out, people smoking dope at the end of the building, some sketchy dude working on his broke down loaded with junk truck, went in front office to cancel reservations and the desk lady didn't seem to care about our concerns

Terrible

They cancelled my stay when I was boarding the flight.

To start with elevator was not working. Once I entered, the Room was not clean. To add to it, the water was leaking in the toilet. Floor was sticky.

Elevator inoperable. For the price the hotel was adequate, not particularly pleasurable. Cable tv terrible.

It was an OK place to use for a bed and shower. Nothing special

Good

I guess

The staff was friendly My room wasn’t ready when we checked in. We were told that it would be about 5 minutes until the linemen were done, but it took about 20 minutes. The linens were thrown on the bed and looked very messy. The bathroom was dirty and the mirror was greasy and dirty. The elevator was broken and we weren’t told until we were walking around looking for it…we had to walk up the stairs to the 4th floor.

Clean

No water in kitchen and shower head was broken and I waited 30 min to check in , property very unsafe , a lot people sleeping in parking lot and hanging out near door and stairwells

the lobby did not look like the picture- misleading. The rooms didnt look like the photos. the elevator was not working- I was on the 3rd floor. The matress was plastic and had no sheets or blankets. I immediately left and booked a room at the Best Western across the street.

I will not be staying here again and I would NOT recommend it to anyone. Definitely NOT worth the money you may think you are saving.

Elevator has been broken for awhile; tried again after months and either it’s till broken or broken again.

Great oeople

Upon check-in, I was told that the elevator was broken and there was no maintenance so at 7 PM. She had to go check to make sure my room was done checking in is normally 3 PM. I waited late. Got up to the room remote does not work to the TV. Then was told they don’t allow deliveries for DoorDash or anything else in the building so you have to take the stairs all the way back down to go get your food if you order anything and go back up. I checked out early.. and they make you signs them and says no refunds even with all the issues

Put dishes in room

We didn’t stay. Not as pictured online. After we checked in, we were told our room wasn’t ready yet, and went down the road and came in contact with a protest which not only congested traffic but made us feel unsafe. The hotel itself made us feel uncomfortable. Run down inside and out. We did not stay here. We wasted $100 on a room we never stayed in.

Room was good and staff is great! Came in clutch when I needed a last minute room

The place was horrible there were people outside all times of the day and night. We a were offered.drugs outside by a.random.person. I had to get another hotel for the time of my stay to.feel.safe.

It just wasn't what I expected

Don't use the bathroom because there's no soap to wash your hands. There's only a small tube of shampoo for two people. There's no soap to wash dishes either. Speaking of dishes, there's a kitchenette but nothing to cook with. There wasn't a coffeemaker in the room, just a microwave and a full size refrigerator/freezer.

Photos are not what the rooms look like. We had a stay for soccer tournament and all that chose to stay here were disappointed. Rooms looked old once you reached the elevator there was a heavy smell of like old smoke smell. My family didn’t want to lay on the bed because the bedding looked as if hadn’t been washed.

Stinky

Had

The staff was very helpful and friendly. I stayed here after a hip surgery. They made sure my room had all I needed, helped me when I walked in and out of the building and even helped me get in my car a couple times! The rooms are equipped with basic furniture but you will need to bring your own pots, dishes etc if you are staying for extended time.

Nope

No

Roaches filled the room

Nice place

Quiet

I had to wait 10 minutes for an attendant to come to the desk for check in. Then, it took another 30 minutes to check in because the clerk could not program the door card. The clerk had to hold the room door open while I unloaded and parked my car because he WAS able to give me an outside door keycard. I said to him, “So I am effectively trapped in my room?” He said, “No, you can come to the desk, and we’ll let you in.” Right. And wait 10 minutes. No coffee service. No coffee pot. Full kitchen with zero dishes. I couldn’t get the AC fan to stay on, so I had to listen to traffic noise all night. I had a no smoking room, but about 3 am I woke to the smell of cigarettes, and by morning it smelled like I had been smoking in my room. When I started loading my car, I found my outside keycard no longer worked. I got lucky and was able to tailgate another guest. The room and bedding was very clean. The bed and bedding was comfortable. I’ll never stay here again.

This place should be condemned. Literally. Disgusting odor in our rooms. Stains on everything. The photos online are complete fraud if you ask me. The health department needs to close this place down. We had 2 rooms for 2 nights and left for another hotel down the road. I would not use this place as a prison.

Wonderful staff

Wonderful stay

Yes, the room was very clean and the staff was very courteous. Wood definitely stay again.

Also stay

Arrived to find out they did not have a clean room for me. Had to scramble to find other lodging.

The staff were the nicest part of the whole experience. The room was nice. The building itself reeked of a spoiled, musty, mildew smell. A small that never seemed to go away. The only just enough towels for maybe1 night and it is a $3.50 charge per towel for another. I've stayed in some cheap hotels before, and experienced another woodsprings before but this was beyond something I ever want to return to.

The smell of marijuana throughout the property was extremely strong and made it impossible to rest comfortably. I contacted Expedia to request a refund, but the hotel declined. Overall, the conditions were unacceptable and made for a very uncomfortable stay.

Room had a moldy smell

Staff was really friendly. They were in the process of remodeling. Dust everywhere, and smell was terrible in the halls. Didn't know we had to pay extra for more towels. Anyway we probably won't be back for another stay.

Yes

*****

I thought it was absolutely ridiculous that I had to pay $3.69 for a set of clean towels! I have never heard such a thing! They only service the room once every 2 weeks which is unheard of! I will not be staying there again. Only 2 flat pillows on the bed.

friendly staff

friendly staff

Had to switch rooms at check in because of an issue with our first room, but the lady at the front desk was very sweet and helpful. Okay for like a night or two but wouldn’t recommend the stay here. Our second room was clean enough, but still not all that great.

Killed , a few bugs as soon as we went in the room , Also seen a lizard in ths room , The worst part was the SMELL, on the 1st floor in hall way, My room # was 110 , Room also had a smell also , The shower 🚿 sprayed towards the roof think it may need some thread tape,

There is n

Black mold growing in the window, A/C didn’t work smelly.

Hotel room was great, nice and clean. TV was small and internet did not allow game consoles but there was cable. Beds were absolutely terrible though. Felt like sleeping on a peice of plywood with a single, small pillow.

Dirty

There was no coffee pot in the room or on the entire property and no front desk available in the morning at all. You could smell cigarette smoke in Elevators and down the halls. would not recommend this place to anyone. Left whiskey in freezer and they through the whole bottle away.

Surprisingly nice hotel for the price

Nice an quite.

The Front desk was helpful however it was locked up so I was unable to check out til 11am. The place smelled of mold, weed, and mildew. The rooms had roaches which is disgusting. DO NOT RECOMMEND

Receptionist at chicken was extremely nice and very professional. I apologize I don't remember her name. It was Elvira Elvira or something with an e. Very pleasant.

It was physically quite clean. But the smell. Mold, urine, cleaning chemicals, bug spray, and no refunds.

Nothing

Wasn't sure what I was expecting at the price. However I can say that I didn't expect to arrive to find a bed on a metal frame that moved every time you did. The room is clean but to what standards. I'm pretty sure this place is used by long term customers meaning they are there for a while. There is no "lobby" per say and the entrance doesn't even look like an entrance. All other entry locations had tables for the smokers which were all occupied. People were in the parking lot drinking. Maybe I'm spoiled but I wouldn't recommend this hotel to anyone.

The shower in room 325 was not working. We were in a hurry so we vacated the property without reporting the issue.

We

I find it very odd that for the condition of the property, and the cost of the property, that there were not more amenities offered. Ive paid less and there has been a breakfast offered. I was informed by front desk staff that therenis none. I do not recommend this hotel.

Great for location, service, and price.

Clean!

We arrived around 1:00 AM just looking to rest before continuing our trip. Unfortunately, around 6:00 AM, we were abruptly woken by the sound of water. It was raining, and we discovered a significant ceiling leak near the window. The floor was soaked, and the noise woke up my entire family. We called the front desk for help, but no one answered. Later, when we spoke with the staff, there was little acknowledgment of the issue. No room change was offered, no assistance provided, and not even a partial refund suggested for the clear disruption. It felt as though our concerns were brushed aside. All we wanted was a safe, clean place to sleep—but instead, we were left frustrated and tired. The condition of the room only added to our disappointment. It was outdated and clearly hadn’t been renovated in decades. Sadly, I won’t be returning, and I can’t recommend this hotel to others.

When we arrived we were told we didnt have a room even tho they had our name. Blamed it on a third party that wasnt supposed to be taking room reservations because of a water main break. When we asked for a refund on our card we were told there was nothing the hotel could do because we booked thru a 3rd party.

Terrible management needed to talk to the manager about a charge that was put on my account without speaking directly to me about it first then asked to speak with her to only be told that she was there but wouldn’t not talk to me because she was in training until mid February the assistant manager was an absolute ass about the whole situation it was the worst wood springs I have ever stayed at

Lady was rude and it stunk and noisy

The staff were so friendly. The room was perfect for our needs. We will stay there again.

I fell on ice at this hotel an only the front desk manager showed concern it hurst cause I have no choice but to be here I hurt my body really bad I can barely walk an still all on camera they don’t care

They would not let me check in.

I heard banging the first night. I got up to take a shower and the faucet part that ipull for the shower came off so i could not take a shower! The toilet rocjed every time I used it. The channels were not accurate at all with the guide. One of the vending machines did not work and the other one gave me the wrong drink twice!

Good

The service clerk came down around 3 am when we checked in and was very nice. The place was easy to get to. Beds were comfortable. Only complaints are the ac unit was noisy and the shower handle fell off.

Nice room

The room wasn’t smelling good

Proper professional mostly clean only problem is its an extended stay with a kitchenette but you have to pay for dishes

I love that they do care the manager an her team were very very very awesome

Smell

Bbbv

Nice area, but had rouches on the nightstand and kitchen sink.

Room was very very nasty with leftover trash in it with baby cockroaches running around. They that stay seem like they all do drugs and prostitution. I also was given the wrong room key by the front desk and I walked in someone else occupying the room. It was a terrible experience

The property was ok, staff did not mention things like extra charge for cleaning services when checked in or no refunds for early departure when I checked in. I was told to sign my receipt for he stay but when I inquired about a refund they said it was on the receipt I signed for my credit card purchase. It would have been nice if these two issues were explained upon check in.

Room was clean but room felt drafty and pictures where not the same as advertised as room furnished. Cable did not work on majority of the channels either.

The room had a certain foul smell when you walked in, tv was outdated and small.

Great hotel

My experience at wood springs was decent besides the fact checking into my room i open the door the beds were not made trash and towels were everywhere so someone was definitely staying in that room or staffing didn’t care. Other than that they gave us a better room that wasn’t being used and the night went well

The rooms were very nice and clean

The staff were great and friendly and helpful, the hotel was clean but didn’t smell clean at night smelled like cigarettes and the morning smelled like to much air freshener ( very over powering couldn’t breathe). The bed was hard, the shower was nice and hot. The pictures were deceiving it don’t look like that at all.

nice clean room but a little noisy

Easy check in. The young lady at the front desk was very busy but never faulted with customer service, politeness, or a smile. My room was nice and quiet and the amenities were amazing

1. The smell in the room!!! It was horrible.

They do not come clean your room and they charge you to exchange your rags and towels and charge you to exchange your bedding

Restroom door handle was broken, pictures of room where not like online, smelled like smoke nasty even though we signed a no smoking.. not in bad location just not what we and other 3 family members expected.. pets are aloud, did have a stove and big house fridge

The lady Rita that works at night is a most excellent manager! Great with people and does her job above and beyond what she gets compensated.

Attracted to this hotel due to the inexpensive price point and proximity to where we needed to be. Within being in the room for 5 minutes we encountered roaches. We went downstairs to tell the front desk person, who said that people bring things such as this all the time. I told her I didn’t want to bring them home with me so we would be immediately checking out. She said she doesn’t want to bring them home either and that’s why they have Orkin come DAILY. She said I needed to send the pictures I had taken (I never told her I had taken pictures) and email them on Monday to the manager. Her blahsay approach to them and what she shared confirmed my belief this is their standard.

Its was nice and quiet but they didn't have a blow dryer or a irony board

I think they should state all fees required to stay there such as “pet deposit”

I went to go change out my towels thought that was included in the housekeeping part of the motel which i haven't had housekeeping come in my room clean or even change my bedding. Motel of this calbore should heve housekeeping change bedding at least once a week if occupied.

Great place for cheap.

The manager of this location was very accommodating but the bathroom was dirty.

I had to pay for towels which was weird to me I brought them the dirt ones and they made me pay for clean ones and return the dirty ones

Low on frills (no soap), bed wasn't particularly comfortable, but it cost a lot less than other options nearby, would stay here again (unless my wife came, too. Then we'd probably need to pay more somewhere else).

We knew we chose the wrong hotel when we walked into a room (not foyer) for check in, however, the women at the check in was very friendly. We were floored when we walked into our “Queen Suite”. The smell of mildew and smoke was overwhelming which immediately gave you the sense that it was not very clean. The furniture and bedding were very cheap, minimal and outdated. The bed was like sleeping on a board and creaked with every movement. And that wasn’t even the worst part! There was a literal hole in the floor along the wall. You could see insulation that was in between the floors! When we looked up there was a hole that we assume might have been where a fire alarm or something was suppose to be. There was mold around the hole. I have pictures but they won’t let me include them. I would never recommend this hotel to anyone!

This hotel is filled with a urine smell on the 2 floor and smoke. They do not have couches in any of their rooms at the McKinney Texas location.

This is a long stay hotel without any nearby amenities. No cups in bathroom, no soap or shampoo. Even the vending machines are junk food and it is a distance from restaurants or services. It is convenient to the County Courthouse, but be prepared for extremely basic accommodations.

Easy access from hwy, cleanliness

Great property

Staff always nice

Dirtiest rooms. Uncomfortable beds, charges for every service, charges for toilet paper, garbage bags... Charged upfront and when you check out early they charge double the booking price. Stay away from this hotel.

-

10/10.

The room was nothing like advertised. It was extremely hot. The appliances were filthy. The bed had stains on it. We ended up leaving.

Looked unsafe

Room was dirty. They do not provide sheet changes and fresh towels without charging you for them. Sketchy people around the hotel. Not good at all!

Do not stay at this place. We booked for 2 nights for a baseball tournment. We only stayed for one night because the Hotel smelled really bad are bathroom had hair everywhere. Couldn't stay another night. They can keep my $100.00 for the other night. Not letting my family go through another night like that.

Rooms smelt and hotel smelt

The lady at the front desk was very sweet. It was clean and comfortable. The AC was very noisy and the faucet in the tub had a small leak. We were on a fishing trip. While there was ample parking, there wasn’t an electric outlet to charge the boat batteries. Overall…it was a “meh” hotel. We would stay again.

Roaches, dirty toliet, trash on floor in bathroom, no lobby

Old and run down hotel. Sticky stuff on the bathroom door & bad odor. Do not recommend, unless it’s the only hotel in your price option.

The hallway leading to my room smelled of dirty diapers. As I entered my room, there was a weird musty smell, I bought air freshener for my second night. Initially, I pulled the bedspreads back and found hair and spots on my pillowcases and sheet. Plus, there was a 2 inch black smear on my sheet. Immediately, I brought pictures to the front desk and was assured that the sheets and pillowcases would be replaced. I left and returned to the room and found the bedding issue had not been addressed. I went to the front desk and called the after-hours number. I was reprimanded for calling so late. Plus, I was told I could complain to the front desk in the morning as if I had not asked for assistance earlier. Finally, the attendant agreed to bring new bedding and I made my bed. She also said the terrible smell was due to the hotel's location in McKinney. Years ago, I lived in McKinney and that was not the case. Plus, the smell was in the hallway and room but not in other nearby businesses. I took pictures of the entire room and found shoddy cleaning as there were food stains and other stuff that I cleaned easily by a simple wipe with a damp rag. The refrigerator handles, walls and doors had stains and rust all over. I have very clear pictures that show the terrible quality of the room and lazy cleaning practices. I complained to Hotels.com and was told the hotel refused any sort of remedy for my issues.

It was clean and staff was very helpful

Convenience to my job very clean and quiet

The property and rooms are clean and simple. I appreciate that no one can enter in the building past the front desk without using a door key.

Staff was friendly

This is bare bones hotel. If you’re ok with that, then great. It was affordable but definitely not my favorite experience. Hotel was generally clean and front desk staff were nice. However, a gentleman outside did ask me for a ride somewhere after admitting that he was recently released from prison. I won’t be returning!

it was very nice and quiet, there was a smell of like cigarettes maybe? that was kinda potent but other than that everything was nice and professional and super sweet staff!

The lady that worked the front desk is the only reason I am giving 5 stars instead of 3. The rooms were ok, clean and fairly comfortable. A little too pricey.. the lighting was odd, but I dealt with that. Also, several people lurking around the property that you could tell might have lived there. But the lady at the front desk was a gem, and if I decide to stay there again she will be the reason why. I wish I could remember her name, because she deserves praise from her superiors for sure.

We booked a room with two queen beds and ended up being put in separate rooms in twin/full size beds. They also wouldn’t refund us for two nights. We will never stay here again.

The room was stinking and floor was sticky. The bathroom has Smoking smell and all night long there was shouting and screaming noises outside. The hotel WiFi wasn't working and there was no one available at the front desk or on phone for resolving issues Expedia representative asked me to vacate the room and that they will get me a refund from the hotel, but I was told later that the refund couldn't be generated and I had to pay for 2 hotels ultimately.

Check in was amazing but the bed was kind of small. Didn’t like the layout of room but it was very clean except for the cigarette smell. Not much to do in the area as far as night life

Nice room but there's nothing to cook or eat with (besides a couple cups left in the bathroom to drink tap water). There's a stove that you can't use unless you buy or bring something to cook in, as well as a cutting board and microwave. If you want cutlery, cups, plates, anything, you gotta pay for them. Same as with the coffee machine. There was also mold above the garbage can and the door to the bathroom was getting stuck and didn't lock (granted, it is a single occupant room). The table was also wobbly.

The hallways and rooms smell bad on the 3rd floor.

This hotel was not a place I would ever stay at again. Very scary. It was more like a halfway house. I didn’t feel safe. When I went to check in there was no on at the desk, so I called on the phone they had there to get hold of someone. I had to call 6x before someone answered, then it took awhile for someone to come help me. It was 10:00 at night and I had to wait in a sketchy waiting area. The man who came was very friendly, but still scary to wait. When I got to my room it smelled old and musty, there was no soap and the fire alarm made a cracking noise the whole time I was there, when I called for maintenance I was told there was nothing they could do about it. For four nights I had to turn on white noise on my phone to cover the sound so I could sleep. One morning I got up and looked out the window to see 2 cop cars arresting someone. They don’t off refunds otherwise I would have checked out. Avoid at all costs!!

When I walked in the door, the receptionist was very sweet and friendly as going to the rooms. The hallways was smelling, so good, it had a clean smell loved it. My room was nice and clean and nice 😊

.

After having a reservation for almost a month for a room with 2 beds. They did not have my room. They only had a single. I had 3 adults. They acted like they could care less that their mistake ruined my trip

We did not even stay 10 minutes. Bugs in the elevator, hair all over the bedding, TV wouldn’t turn on. Had to find another hotel and could not get our money back. So I paid for 2 hotel rooms in 1 night and only stayed in one. We were very disappointed.

First floor was noisy and room had old appliances that were loud.there was no conference room to meet with coworkers.Just the wrong place for me

I was placed in room 225 - the manger and the trainee showed me to my room and asked if it was to my liking. Before catching an Uber to dinner, I checked out the room. Everything (bed, kitchenette, and bathroom) was clean. The hot water got hot and excellent water pressure. The kitchen didn't have pots & pans or utensils as I thought it would but it's ok since I didn't use it anyway. The bed was super comfy. The TV was kind of iffy as some of the HD channels were glitchy and the options were in Spanish.