Hampton Inn Atlanta McDonough

Very nice, clean hotel, and the staff team

Comfortable beds

On first impression, the room was essentially clean and comfortable, but there were a couple of paper cups and candy wrappers under the beds. Beds were comfortable. Being near I-75, the traffic noise sometimes made sleep a challenge. There were no vending machines to be found either on our floor or the ground floor so water and soft drinks were not available. Breakfast was the best part of the stay. It was buffet style with eggs, bacon, sausage, grits, hash browns, waffles, yoghurt, etc. The work-out room and pool looked nice. Parking was adequate and card access to exterior doors was very convenient. Two or three semi's parked along the entry road making the driveway a little tight. Some of the green space could be sacrificed for truck parking. All things considered, I would stay there again, but I hope the minor issues above can be addressed by management.

Didn’t have the room I reserved.

None

Staff professional and friendly. Room was clean and bed very comfortable. Equipped and welcoming message on T.V. was a nice touch. The dining area was clean and variety of breakfast options was a welcomed addition. The shop for additional snacks, drinks and food items was also stocked well. The bathroom shower need a little more attention to grout area, resurfacing the floor and change the direction on the water lever (cold was hot and vice versa). Overall appearance was decent and stocked with enough towels and shower supplies if needed.

Checked and was given room 210. Room was absolutely pure filth and was never cleaned. A huge pile of kitty litter on floor, hair all over pillows and sheets on the bed. Bugs on the bed, something smeared on the headboard, the photos speak for themselves. Absolutely disgusting.

I like that they rotated the breakfast meats patties links bacon etc. the location was great

It was good hotel overall just pricey

The Breakfast was good. The pool had a translucent film floating on the top along with many bugs.

Lovely room and breakfast!

Staff was super pleasant, everything was clean, and overall experience was great

So GOOD!!

~ Cendrowski Family

clean room.

Clean and well cared for property. Staff was exceptional. Great rooms and comfortable beds. Nothing

The hospitality was grest

The breakfast menu had lots of choices. Atmosphere was very relaxing, and the staff was very helpful.

Sheets were dirty and had to be moved, new room tv did not work and thermostat was set on AC and kept switching to heat was offered a late check out when we had to leave by 6am to travel home. Not pleased at all

Very clean and convenient. The staff here was amazing! Very friendly and helpful. The breakfast was perfect with plenty of options and the employees were constantly keeping the breakfast buffet replenished. Will definitely stay here again!

Nothing, this hotel definitely lives up to the Hilton standard.

Clean and stylish Not a thing!

Great property this was my second time booking a stay and everything was great. Great food items, rooms were nice and clean. Pet friendly as well, Will continue to book this hotel for future stays you will not be disappointed at all.

1. The beds are rock hard. Absolutely like sleeping on a rock. If you like a very very hard mattress, then you'll be fine! 2. We could not get a hot shower for anything. The best we could get was lukewarm water. I was chilled to the bone trying to shower. Also the shower head was very cheap. Like $29.99 from Home Depot shower head that you would find in a cheap apartment. The rest of the bathroom was beautiful, so this felt like a real shortcut. 3. I'm not sure if other guests coming down to breakfast in their bathrobes and hair curlers is a southern thing? Maybe? It felt very strange to me, but that's not necessarily the hotels fault. Overall the hotel was clean, staff was friendly, and it was quiet. There are literally 20 hotels at this 1 exit, so we would probably pick a different hotel next time just due to the rock hard beds and lukewarm showers.

Short stay during travel. Clean and comfortable. TV could use some updating, two remotes which could be confusing for travelers on use.

Quiet clean room, helpful staff, good breakfast, reasonable price, easy access from I-75

Great!

Clean room and excellent stay

Excellent customer service, very good breakfast, and the room was very clean and quiet. I’ll definitely stay here again when in the area!

Mikey at front desk is terrific

It was updated, very clean and staff very friendly.

Great breakfast host! But I can’t remember his name.

First room was pet friendly and rug was stained and dirty. Changed to handicapped room as requested because had difficulty climbing over tub to take shower. The night shade was broken and unable to raise causing dark room No repair available. Difficulty finding since drive sign broken and no identification on building as driving in .

For the amount that we paid for one night, we were disappointed. Ironing board was broken, television needed 2 remotes to work. Staff had to assist. Bathroom fan was not working,, breakfast left a lot to be desired! The entire hotel just seemed off from the way Hampton Inn is usually run. I have never had issues like this with any other Hampton Inn.

Staff was amazing Michael was great. But room was not up to par

Everything was great

Breakfast was fair. I was expecting more choices but really can’t complain about the menu. Traffic noice kept me awake, but I’m from the country where traffic is minimal at night.

Staff was unprofessional and the tv upgrade was installed in a sloppy way so that the remote wouldn’t work. Breakfast was good. Room was clean.

Yes everything and everyone was very nice 👍

Yes

Beds were good size and comfortable The bathroom was not the greatest and there was no cold water in the shower

The room was excellent and clean amazing staff, the location was perfect for food and fun. There's nothing that I was unhappy with at all.

Sheets were stained. Noisy

Loved the pool but would have liked a hot tub also,.

The ac heat not working correctly and microwave not working at all. The room was clean. I told staff 3 times.

Kinda old compared to other surrounding hotels in the same vicinity.

Relatively older compar3d to other hotels I'm the immediate vicinity

Good food although they did not have anything for gluten free options.

clean and comfortable

Location I saw stinky bugs in the elevator, there was a dirty cloth on the shower head, the refrigerator door wouldn’t stay closed , it was not enough variety of food available.

Quick and easy check in! Clean room!

The breakfast and good. There was a selection of cereal, waffles, and eggs with bacon. The coffee was great. Will definitely do this hotel again. nothing

Nice, clean, good stay!

Nice staff, clean room Nice hotel

Excellent, it’s what I expected

Yes

Room was clean but bath tub drained very slowly. Garbage overflowing at entrance to hotel. Front desk staff sitting on their phones. Pool was visibly dirty, leaves everywhere. Breakfast area was clean, fair amount of selections, the employee taking care of breakfast was very nice.

The front desk person was very nice and courteous. I think he was the maintenance man but he was also very informative about hotel and the breakfast. Wich was delicious.

Really nice room bed was great best night sleep on my 2 week trip

Clean and quiet

I was not impressed with the service. I booked a room for two. Only one towel and one wash cloth provided in bathroom. When more were requested, one more of each was given. And their price for a pet was not exactly what I would consider pet friendly. 75 dollars is outrageous.

I live in McDonough passed hotel plenty of times. First stay very pleasant

No comment

Myiah was amazing. Everything was great.

We had a lovely stay. Our room was large and comfortable. The pool was delightful and the breakfast was delicious. Will stay again.

This was the best hotel we have stayed at in a long time. It was quiet, clean and even the bed was comfortable. The kids even said the sleeper sofa was comfy. Hotel is close to shopping and food. The only downside was the interstate traffic could be heard occasionally but it didn’t keep any of us awake.

Very nice. Very convenient locstion. Staff was super friendly and rooms very clean

Everything was great. Would visit again.

Hand prints all over headboards. Felt like a seedy motel. Staff unwilling to clean and did not have available room to switch us to. Offered no incentive.

We had a very nice stay here.

4th floor smelled like a wet dog, couldn’t connect to internet on my device. Phone was old as can be, no one answered at the front desk from the room phone after 7-8 attempts. It just rang. I had to reach them by calling from my phone. I stay at Hilton and Hampton all the time. Their phones usually have IT button on them but these phones were archaic. Because of security I usually have to have their internet support add me in manually. They said they didn’t have a number, no one knew how to help at the hotel. I tried the helpline, one guy said he could help, I asked if he knew how to add a MAC address and he didn’t know what it was! Then I was given a number for IT that was disconnected. Then another number didn’t service that hotel the I got the disconnected number again from another person. They called and it was in fact disconnected and he couldn’t help. For 3 hours I tried to get help and only option I was given was to change hotels at 1 am and finally they say they would mail me a paper check refund AND I could pay for another room. I stay in hotels 3-5 nights a week for work and this was the absolute worst. I will say otherwise it was clean and breakfast was amazing. Never again will I stay here because they were very non chalant and said things like, I don’t know a number we call the manager and I’m not calling my manager cause you can’t connect. I paid 178 dollars for this room and never again will I stay there.

The bed room door was dificult to open. Other than that we were satified with the overal condition.

The room was booked online and check in was lengthy due to $50 hold as well as no availability before 3 pm which complicated me settling to get ready for my sons bday. There was hair in the bathroom floor and shower. The toilet wiggly, the soap dispensers didn’t look sanitized and the wall behind the nightstand was dirty and had gunk on it. Breakfast was neat.

Nice place, would stay again

Excellent check-in experience. Front desk person was very nice and helpful. She made the experience better and was very professional and kind.

Power went out multiple times. The last time the aur conditioning did not come back on.. the noise level the second night was ridiculous. Great first night very rough second night.

Clean hotel.No weird smells or anything of that nature. The room was decent. I didn't receive any room service, although I had enough towels for my stay. The breakfast was average at best.

Yes

Great clean

The room smelled of someone weird. The pool was closed because someone stole the linning! Was charged twice. He said it didn't show we paid Hotels.com but we had.

I Enjoyed my stay

Loved it

Adam as great at the desk, room was clean and comfortable, breakfast was great.

Long story short, when we arrived at the hotel they didn't have our rooms. It was 1am in the morning we drove 6 hrs from another state, we get there and our rooms were sold out. We went there for an event and everything was sold out all around. We ended up finding a motel almost an hr away at 3am in the morning. I do not recommend this place at all and if I could give it a zero star I would. They also haven't returned our money they took out from my card to “hold”’the rooms; its been almost a week

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It was clean except for the small hole in the wall. And the dog barking in the room next to us for 2 hours . We did not know there was apparently a dog show somewhere close . I went downstairs to the desk but she said there really want anything she could and there were no other rooms to move to .

Hot water ran out one morning.

Accommodations were good.

My overall experience was a good one, with the exception of three things: 1. When I checked in I was thirsty, and told I could not have complimentary water because it was for guest who booked directly with the hotel itself, and not through a booking service. I was offended because the mere fact that I selected to say at your hotel should have been welcoming in itself, because I could have chosen to spend my money elsewhere and not at Hampton. 2. I attempted to use the business office, I needed to print document, but the front desk clerk and I could not get the service to work. 3. I wanted to do laundry, but found out they did not have any laundry products available. They had been out for some time, and didn't know when they would get any in stock. I was appalled that the acting manager Amiyah read her response to me from a script directing me to go to other hotels in the area to buy laundry supplies.

Front desk receptionist was good, however my room (bathroom) was filthy. Shower was not cleaned and had various hairs all over it. Requested cleaning service to clean room and they did a poor job. Shoe print that was in shower was never cleaned.

My Room wasn’t ready at , 3pm, the front desk lady, was rude,she, told me to come back after 3, my room should be ready,when check in time is 3pm. My room smelled like mildew,the sink was stopped up. The room was over rated. I will never book again. And telling all my family and friends not to as well.

Coffee maker in room doesn't work, no soap at bathroom sink. Had to use pump soap from shower

Staff were all pleasant and helpful.

Very nice will come again

The room was great and so was the breakfast. Everything was very clean too. Would definitely stay here again.

No one was at the front desk throughout our stay. Had to wait every time I needed assistance. Charged $75 pet fee instead of the listed $50 fee even after I showed the web page info. Breakfast selections were not refilled. Did not offer decaf coffee. Bathroom smelled like urine. Front desk woman was not helpful when she actually arrived at her station. We will never stay at Hampton inn again.

The front desk was exceptional such a smile and such service.

Charged us an extra 90$ at check in and not able to tell us why. Otherwise a good stay but such an awful way to start the evening.

The tub had hair in it and was not cleaned from orevious trip. The doorappeared to have been kicked in bef9re and the room was old and outdated. Very disappointing for this brand.

Property is clean inside and out.

Liked it

It was fine

The room was “ok”. Everything was clean and it suited our needs for one night. The toiletries in the bathroom were empty, so I was glad we took our own. The toilet was not working properly and the front desk never sent anyone down to fix it, so we used the restroom in the hall for part of our stay. There was a $75 non-refundable pet fee, which was more than expected and not listed on Expedia. The check-out time was also earlier than what was listed on Expedia (the later check-out was one of the main reasons I selected this property). The breakfast was great. Food was good, fresh, and well stocked. This hotel would not be my first choice in the future and I would not go out of my way to stay here again, but it was quiet and clean and would be an ok option for someone needing a room in the area.

Great check in and check out process. Room was very spacious, as was bathroom. Ample towels and good water pressure. There was a heated pool some folks were swimming in, and appeared to be having fun. The bed and pillows were so comfortable. Hot breakfast with friendly attendant. I would stay again.

Not up to Hampton par

It was like staying at motel 6 and I bet they hotel was better. The hotel is old and outdated. Plus my niece saw two bugs in the room.

Food was good and beds comfortable

T

Busy, not much time to enjoy my room. Definitely was quiet and relaxing when I got the time to spend in my room . Thankful to have hospitable workers is always refreshing when so busy

No comment

Great 👍

Isaiah was a wonderful host

This hotel was nice and quite, staff was very friendly staffed help when we needed, The only thing I didn’t like was that the pool didn’t alway stay clean but other then that my experience was great… will recommend to anybody

I waited in lobby 10minutes for manager to come front desk! Isiah the manager was aggressive,rude, very urban attitude after addressing a concern I had when I called the property days before & Charlene a front desk left me on hold & had difficulty helping! I explained I understood she may have been busy & that’s ok! My boyfriend & I were insulted by his anger! ISIAH stated 3 times he didn’t want my service & to leave his property! He said you paid EXPEDIA not me so you can leave! I explained we traveled far & had no intention of a bad stay or conflict! He was loud & finally allowed us to check in! My boyfriend and I were calm & constantly asked him to lower his voice! My room 319 had a horrible door we couldn’t lock it, the wood in between the lock made it difficult to try to shut! I was afraid to ask for another room! We blocked the door at night with our luggage! Horrible Stay for 2 nights! I asked for a receipt for my stay he refused & said he couldn’t print it! I will complain to upper management

The welcome on the tv

Bed was too soft and toilet was too low

Front Staff were all very pleasant and helpful. We had a lot of family staying in 8-9 rooms. Room was OK. Chipping paint in the bathroom but bed was fine. Overall a good stay.

Location

Great stop over for the night.

It was super quiet and relaxing. Breakfast was great!

This property was amazing on all counts. And the staff was wonderful !

We were stopping to break up a long drive. The room was very nice and we were pleased with it. My only issue was that I booked my room online but once I got there learned the room could not have pets. The hotel was listed on Hotels.com as being pet friendly but there is nothing that says what rooms do or do not allow pets. I wanted handicapped accessible . I chose that but found out as I was checking in of these issues and had to pay more than expected to have my pet and get the handicapped room. I don’t know if that falls on Hampton Inn or Hotels.com. But there needs to be an option to select that you have a pet.

Nice

I was in town for a carshow but unfortunately didn't make it car wasn't ready If i decide to attend next year im definitely staying here

My stay here was less than enjoyable . The breakfast was good and the service was great. The bed in my room was not comfortable at all, was also pet hair all over the carpet.

I had to wait too long to get my room

We checked in after waiting for 25 minutes with no one at the front desk. I called out for assistance and no one responded. Finally someone came out and said she was busy working on the computer and did not see me on the security cameras, which is alarming. We left the hotel for our activity and when we returned there was no water. The front desk was a bit annoyed when we called and could not give us any information. They apparently are the only hotel on the block that did not have water as the county shut it off. Not ideal to not pay your bill when you have guests at your hotel.

Our room was not very nice. The microwave did not work and we were trying to eat in our room. We had purchased the food downstairs in the pantry area. When I went to the front desk to speak to someone, no one was there. I returned to my room and phoned the operator. No one answered. I waited a half hour and finally someone answered. I had left the opened microwave meal on the counter at the front desk and asked that be removed from my bill. I was told it would be, but the next morning it wasn't. I had to again request that it be removed. I was also charged by both Hampton and Expedia so again, I had to request that my bill be corrected. Also, we were not even given a small bar of soap to wash our hands. So, we will not stay here again.

First room was dirty, bugs in sink, and room smelled. Swco d room was a little cleaner. Broken lamp and handprints on headboard. I did not feel comfortable sleeping there at all.

They failed there primary function of providing a good night’s rest.

My stay at the Hampton Inn was great. Very Large clean rooms, bathroom was spotless.

and recliner were all stiff as boards. Remote was duck taped together after clearly being broke. There were only 47 local tv channels for room entertainment options and half were in spanish. Staff was friendly and breakfast was great

No stopper in the sink, anything could have dropped in the hole. Not enough green space for my dog to walk.

Hotel was easy to find and the staff was friendly and kind.

Greeted with alind smile!

Horrible customer service that tells you they will take care of changes, then they don’t do it and people are charged for a reservation that was changed but not on the hotel’s end.

Shampoo and conditioner empty in shower and TV remote was in a sanitized bag but it actually had food on it so not cleaned

P.S. I checked excellent Something went wrong recording of checked items.

Our first and last stay, I wanted me and my wife to have a new nice experience it was ruin by I guess property manager who works in the back office. I shopped around with many choices to choose from I was impressed by the greetings of the manager and positive attitude. Thats why I booked. On Valentine's Day we asked questions on a $50-dollar extra charge just questions and she became upset, and it showed with her attitude our first-time experience, so we didn't know anything about 3rd party and where the other part of the money went booking and the differences of prices. We weren't looking for a discount just wanted to know more about why the extra charges manger became upset and it showed. Valentines Day was ruin from this encounter and the room was basic could have stayed home. My room is bigger nothing to be excited about and the room wasn't what we went to see in person before we booked. The experience was horrible didn't sleep all night and will not book again not up to the Hilton standards. We won't return staff wasn't really educated on why.

I need Expedia to call me

Everything was great! Room was clean and smelled great! Couldn’t have stayed in a better room. Staff were also very friendly and helpful

Great room, great service

Everything was good. I have no complaint.

clean hotel, very good breakfast and friendly staff I was very pleased the attention to detail and helpful the staff were and I would gladly recommend this hotel to every one

Totally uneventful stay at a reasonably priced and convenient hotel. This is just how I like it.

I will continue to stay at Hamptons but this one was disappointing. Everything else about the hotel was excellent and the location was close to everything.

Renovated...nice

Staff was beyond helpful and genuinely friendly.

The Staff, Service, Condition, and Cleanliness of the Property was Outstanding even in the midst of some renovating. The location is perfect!!!

Shower soap dish loaded with soap scum. Door on refrigerator broken. Low temp caused deli meat to spoil. Sink stopped and leaking pipe. Staff asked members of a baby shower for food.

Good breakfast (eggs & sausage). We appreciated the coffee that was available in the evening as well as the delicious cookies, thank you! The location was convenient to many restaurants. We would definitely return to this Hampton Inn in McDonough and would recommend it to others.

Whatever cleaner they use has a pungent smell. Left my wife with a headache. Pillows were not great either. I haven’t stayed at a Hampton in a while and this was most disappointing property for the whole 10 days. Staff were great.

The personnel at check in were really friendly even though it was pretty late. There was mold in the shower and the cleaning chemical smell in the hallway was a little intense but we weren’t there long so didn’t shower or hang out long.

They didn’t even try to clean it.

The employees were great, the breakfast was very good. The bathroom needs a little updating.There was no soap, no hand towels or washcloths. Overall it was a good stay.

We had requested a handicap room with a rolled in shower. The room was handicapped but it was a tub that I could not use with my wheelchair. This is a frequent problem.

They were running behind on check-in- rooms were not ready by 3. The toilet ran continuously! the toilet paper holder fell off. The couch was very worn. Of course, there is lots of highway noise.

Its a nice hotel.

at check in there

The woman at the front desk was rude and acted like it was too much trouble to check us in. I realize things were difficult because of the weather, but someone in customer service still needs to do their job in a pleasant and helpful manner.

The room was clean, bed was comfortable. Room was worn- bathroom door was bubbled up at bottom from water - carpet had a repaired spot in it. Staff was very friendly and helpful.

Terrible management and housekeeping. Dirty towels left hanging on the bathroom door from a previous inhabitant. Trash under the bed. Housekeeping staff pretended to not speak English but we heard them speaking English to each other on the elevator moments before!! What the heck?! With the cost of the rooms $30 more than others in the area, we will certainly NEVER book here again.

The room was very clean and nice breakfast as well. Would stay again!