Quality Inn & Suites Matteson near I-57

Bad

Good

It smells like a pool soon as you walk in. They didn’t have a pool. No remote in the room. People was arguing all night

Exceptional

Breakfast was Terri le..

Nothing. If I could leave 0 stars I would. I booked this hotel for 5 nights, on the 3rd night at 10pm I felt something bite me. I get up and there is a bed bug on the bed I did not stay this night because I was told I could stay in another room but they weren’t going to check the new room for bed bugs. They refunded me for 2 nights out of 5 but not the night I actually got bit and left. The front desk host was rude after I showed him the bed bug he told me it wasn’t a bed bug just a regular bug. He told me he couldn’t give me his managers name. The manager after 3 days of trying to get in touch with him, told me that they had someone come out to look and since they couldn’t find any bed bugs besides the one I had in the bottle that bit me, then they don’t have any and they can’t refund me. To spend my money here and be treated this way is sickening. Booking.com were of bo help for accommodation leading me to sleeping in my car for the night.

It was cool

Location This was the dirtiest smelliest place I have ever stayed. The front desk treated us like thieves and would not give us towels unless we exchanged towel for towel. We were only allowed one per person The room was filthy I. Bought cleaning supplies and cleaned it myself. The garbage had mold at bottom. It smelled of reefer and piss throughout the hotel. And breakfast was pathetic. Danish and waffles. No meats or eggs. Old brown bananas. I’m repulsed that this place is allowed to continue to run

Passable

Location This was the dirtiest smelliest place I have ever stayed. The front desk treated us like thieves and would not give us towels unless we exchanged towel for towel. We were only allowed one per person The room was filthy I. Bought cleaning supplies and cleaned it myself. The garbage had mold at bottom. It smelled of reefer and piss throughout the hotel. And breakfast was pathetic. Danish and waffles. No meats or eggs. Old brown bananas. I’m repulsed that this place is allowed to continue to run

Good

Breakfast was very plain and basic, should offer more at least a meat. Comfort was decent and location was perfect Need sitting area for guests outside , upgrade breakfast, change:clean comforters daily and keep elevator sanitized and clean.

Need sitting area for guests outside , upgrade breakfast, change:clean comforters daily and keep elevator sanitized and clean.

It was close to the expressway.

The place also wreaked of cigarettes and Marijuana i asked was the hotel a smoking allowed hot and the guy said no and came to our room to try and let us in our room not to mention the plumbing situation which i have video of ugh! Dirty bedding the whole experience was complete NIGHTMARE. I wish I could give a -0

Pleasant

Exceptional

Jacuzzi suite Breakfast doesn’t have lots of food varieties

Jacuzzi suite Breakfast doesn’t have lots of food varieties

Hotel looks as if it’s on it’s last leg

Exceptional

It was acceptable but not fantastic.

The connivence and access to stores and restaurants.

The connivence and access to stores and restaurants.

Superb

The location was in a pretty decent area Well I got in very late this was a last minute reservation. First thing I noticed was that the pillow case was not changed it had strings of hair on it . FLOORS very dirty i definitely wore my slides walking around . And also the sewer smell coming from the bathroom after flushing .

Pleasant

The room was clean and the staff helpful.

Low quality

The front desk guy that’s there all the time is such a great person he made sure our check in and out went perfectly smooth and he was very polite the entire week we were there! He didn’t let us being sheriffs on vacation be known and I appreciate that! I been to hotels before and it was nothing like this one it was clean peaceful and relaxing! Thanks guys!!

The air conditioner didn't maintain the temperature well..kept getting up to drop the temperature to be comfortable

Friendly staff. Accommodating. Only recommendation is that property/rooms need updated and/or deep cleaning (e.g., Ceilings have water damage, carpet stains, new carpet needed, and painting.)

Room was quiet

Parking was terrible, had to park around the building in the back of the hotel. Tons of people sitting outside smoking and drinking on the property. The blow dryer wasn’t working in the room: Wasn’t offered another room the maintenance person came to the room an repaired the blow dryer in the room while we were in the room for almost an hour which made me feel very uncomfortable.Then the lights went out from about 3am to 7am!!!! No apologies nor accommodations nor even an explanation! Doors slapping all night with the neighbors in/out the room. Not sure what was going on but it was way too much action in that building. Just loud and noisy both night I stayed there, The rooms are old and outdated. It doesn’t smell clean nor fresh in the rooms. I’ll never ever book with this hotel again.

Bedding was dirty. Staff did accomodate and provide a new room but Ac didnt work and wifi password didnt work either.

There was a roach in the room. There was a heavy smell of pet order remover and pesticide. The tub was chipped and not appealing enough to take a bath and this location shouldn’t be on any travel site. When I said something about the conditions to the manager there was another couple checking was considering checking in. When they heard our conversation they left and I was told I would have to check out the next morning due to that situation. I would like y money back and they need to be taken off of your hotel travel list.

It was clean, and kim at the front was accommodating and pleasant.

Lobby smelled like Tolkiens that were backed up, full breakfast was only Continental, the rooms WiFi didn’t work, paint and unfinished repairs on the wall in the room.

Everything Was expected 👍

Didn’t consume any breakfast. Heat worked great!

I have bites ALL over my body

I paid for a hot tub room which I didn’t receive I was given a standard room,and I have footage to prove it

Front Desk very Friendly and Helpful

Breakfast fresh and out for early risers staff very efficient and does a great job keeping breakfast are neat clean

The room was fair , cleanliness was fair, and also the breakfast was fair. The only real problem is that my card was charged 3x for multiple charges. Mikey I believe he said his name was stated to my spouse that it was handled. It happened on the 27th and now it’s the 12th and my money has not been returned. Mikey claimed that there was a computer glitch which caused it to charge the room that many times. I’m still waiting patiently for my funds.

Yes

The amenities was adequately convenient and suitable, the concern I have as a guest is that I had to deposit $100 to complete the booking, an extra charge on the booking platform, hotels.com was to adequately take care of that as a risk premium. Kindly take note and ensure prompt refund.

Older hotel, could be cleaner. Staff friendly

We spent several weeks working in this area. For the money it was better than other hotels we tried for more money. We went back. Very easy to work with. They let us leave our equipment and trucks over a weekend we went home. A little dated but clean. Elevators could be an adventure but who doesn’t love an adventure. Breakfast was simple. Not enough hardy food for me.

Clean place and great service.

Bad experience. The sheets were dirty and house keeping did not change them for the whole three days

Friendly desk staff.

Great overall

My stay was absolutely wonderful from start to finish. The rooms were spotless, beautifully maintained, and extremely comfortable — perfect for relaxing after a long day. The staff went above and beyond to make sure everything was perfect, always greeting guests with a smile and genuine care. The level of cleanliness and attention to detail really stood out. I’d highly recommend this hotel to anyone looking for comfort, quality, and great service.”

I would have liked if the breakfast menu was better no options to pick from it was ok, not the greatest not the worst just ok I mean you get what you pay for .

The power went out for a few hours with no eta of it turning back on no accommodations I still haven’t received my $150 back

All of the above

Great

N/A

Clean and convenient

Everything was great

The staff was friendly, but upon entering and I knew I was not going to be satisfied but just the overall musty smell. The rooms unfortunately we're not better definitely has some odor issues. But at least the rooms were visibly clean. Also did not care for the $150 deposit that was charged to my card then I was not aware of before I arrived at the property.

Room was fine except for a super funky smell. Clean otherwise.

Nice hotel

Pleasant and clean with a nice updated shower. Breakfast was ok but did the job.

The place was clean enough, just the breakfast is stated incorrectly and the area in the breakfast area is not kept clean while in process. The temperature in the lobby was hot and not comfortable

It was clean

Not clean and only old bagels and cereal for complementary breakfast

The hall of our room had a bad smell and the room needs to be updated

Not the cleanest place to stay, sheets were dirty. Bathroom smelled bad. Elevator service looks ancient. It was decent stay

The bathroom lights came on randomly throughout the night.

Carpet was filthy, towels dingy, room had musty odor

Hotel was OK had a slight smell to it. It also was a lot of people hanging out outside and inside hotel

They charge $150 and keep it up to 10 days just to stay here. Very run down and dirty.

Good

Nice place to stay the night,

the room had an odor to it. The wireless internet didn't work properly but the bed was comfortable.

All services and staff were friendly and competent. Only wish there was a Room Service and Breakfast guide in the room.

Room wasn’t ready on time. Property was old, dingy, and parking was limited. The bed was nice and clean, which was a great redeeming factor.

The property was very dirty

Check in was fine. The issues came with the room. The room was dirty, spills on the floor. Towels in the room were all dirty. The sheets on the bed weren’t clean. The bathroom was also dirty, the walls had stains all over them. Over all a bad experience.

I appreciate my time there. But I probably won’t be back. Thank you

I didn't like the fact this hotel charge my daughter card twice the second charge was for 278.00 more then the first charge. When we confronted the night manager about it he said it was nothing he could do. The morning manager said the same thing, also there corp office wasn't helpful either!

Held $150 for deposit and then said takes 10 days to get it back

Not returning to this hotel.

My room was dingy and had splattered substances on the wall. The carpet did not appear to be clean and the AC unit barely functioned. I will not be staying there again.

The hotel was terrible and the front desk clerks did not provide a good customer service experience. Plus they charged me an additional $100 cash deposit which I told them it was stated on the Expedia website there were no deposits required.

Charged me my deposit for something that I was not responsible for

It was 1:00 in the morning and they could have put me in another room. The night staff told us we had to wait till 10:00 am the next day for the manager to do something. When I asked him to call because it’s an emergency, he refused. I will never book a reservation here or any Quality Inn if this is how they train their staff. The absolute worst hotel I have ever been in.

The elevator stopped working while I was there and my room was on the top floor. On the day I was leaving , one of the workers attempted to enter my room without knocking before checkout time. If I didn’t have the latch on the door he would’ve seen me naked.

At 2 am when you trying to relax and sleep the cleaners had to be yelling at each other from across the hallway

No complaints

Rooms clean. Old fixtures. Floors clean

Love it close to shopping mall and restaurants

There are far better options off Hwy 57 10-15 mins further down or up the road from this town. I was taken back at the $150 deposit of either credit or cash. I checked out earlier because I felt uncomfortable and unsafe. I was charged $25 early check out which really irritated me. You have to fight for a refund which is ridiculous. So now I can only imagine if I will ever get my deposit back. If not I will take it to arbitration because it down right robbery. At checkout the man I dealt with was playing very dumb with me and saying he didn't know what I was saying, that was frustrating. It was noisy the guest across the way kept going in and out all hours of the night, during the night someone pulled up blasted their music for 30/40 mins, someone rewing their motorcycle for 10-15 mins, and you can hear the noise from the hwy but that's good for white noise. There was liquor bottles and trash all over the side of the building. The photos are very deceitful. Placed stinks a mix of things cigarettes, pot, old smell, and mildew. Our room the toilet leaked every time it was flushed, mattress stained very badly, stained sheets, ruined carpeting with stains and holes. Overall very dirty. This property is not well kept/mainatined. Regarding the stolen car review it was a repo from the bank. I don’t think that’s the case.

The room smell old.

I booked a two-day stay at this Quality Inn and Suites, and when I got there, I saw questionable characters lurking around. The place was smelly, dated, and unclean. I decided to stay for just a night and look for a better hotel in the morning, as I got into Chicago late at night. So I canceled the second day, booking with the hotel. The front desk suggested that I cancel the booking via Expedia. I looked for ways to get to customer service, but couldn't find any. Meanwhile, I vacated the hotel around 10 am the next day. And I'm yet to receive my refund. The toilet in my room was already clogged before I checked in! I have the habit of constantly flushing a toilet first before using it. So, when I flushed, the water rose and started spilling on the floor! Disgusting, I might add!! There were cobwebs on the wall. Please don't ruin your vacations by going there!!

My brother's car was stolen. We felt unsafe, so we left the property. I tried to contact Expedia to ask if I can get a refund for one night because the stay was for 2 nights. They gave me a number to call, but they just kept hanging up on me, which is unprofessional. I wouldn't recommend.

Walked into room with red stained spots on carpet. Pillowcases were dirty. The room had bed bugs. So we packed and left didn’t even stay the second night. I was refunded my money and gave me 50% off the first night.

Breakfast could be better. They serve boiledinstead of scrambled eggs. Place is becoming a shelter for homeless. They sponsor a program. Housekeeping does not want toclean room daily for paying customers!

All

It was ok. Front Desk guy is very unpleasant

Great stay!

Perfect customer service from the hotel!

I was impressed with the cleanliness and comfort for the price I paid. I will definitely come back and recommend to others.

Decent stay for a weekend

The ceiling in the bathroom was leaking and the shower head broke off and hit my brother in the back of the neck and he has Parkinson's and we told the front desk and they said maintenance would come in at 9 am and never came up to the room and they better not take it out of the 150.00 they made me put down because my brother was assaulted and nobody asked after his welfare. They videotaped us without permission walking out service animals. The air conditioner did not put out cool air and the casing was breaking apart.

Excellent

The room on the 1st floor had a smell like the carpet was old and mildewed. When I stayed on the third floor the room was decent didn't have any problems.

There was a significant crack in the bathroom countertop. While getting on the elevator, there was another guest carrying a clearly wet and dripping toilet plunger!

Great for the price

Great

It was quiet and clean and worth the cost. No full length mirror for getting dressed and the AC/heat is on a timer so no matter what you set it to it comes on and off on a timer. Not a big deal, but just an observation

Had a great time thank you for a welcoming stay

No one answered when I called the front desk several times from my room phone so I had to call the hotel directly for assistance on two separate occasions. The front desk agent, Kim, was very nice and polite. The continental breakfast was ok. The juice was very diluted and the oatmeal was instant in packages.

It’s just ok. Nothing spectacular but still a very livable space.

Very friend staff, the place was quiet. Prices were responsible. Absolutely no issues

No ice on the floor the bedding poor quality

Good

When we arrived the receptionist was rude. We were told that there was $150 fee that would be returned in 10 business days. We ft like holding that amount was crazy. However, we weren't aware of this fee, so it caught us off guard. She told us that the fee was mentioned at the bottom of the website. If we gave cash then we receive it back once we checked out. The fed and the rude receptionist made the stay an unhappy one.

Meh.

Didn't like the fact that they required a $100 security deposit, which will take up to 10 days to refund to me.

This location is doable, especially in a pinch...

No issue with stay. I would stay again

Lobby need repairing restrooms was out of order in the lobby

Tub was dirty

Just a small get away

Very clean

second night of 4 day trip, room was not cleaned after i came back 10 hours later. had to call front desk 3 times to get towels, coffee, dump garbage cans.

Bathroom floor was sticky

Had bed bugs in our first room. We had to switch rooms. Then in our second room we found bugs there as well.

My room had bedbugs

The hotel is run down. The beds are like sleeping on concrete and the elevator scared us because of all the popping and shaking during the ride. Staff barely spoke to us and the place was just dirty.

The room was ok, not to clean. Constant people around and below me being disrespectful. Loud yelling going on, between the guys and girls. Called and told, front desk guy, to call the police! He never called police! I had too, at 1am in the morning.

Had 4 very small pillows for a king size bed. Did not give extra pillows.

it was good and was clean

The hotel is very rundown

The property is run down and badly in need of updating and renovation. The breakfast was indifferent - not even eggs. The room, supposedly non smoking, smelled as if a smoker had stayed there. The fitness center was a disgrace: no a/c, the water cooler was empty, the elliptical had a loud squeak with every revolution, the treadmill was not working, and the stationary bike had an open control panel on the front with wires hanging down. And the price was inordinately high: the most I've ever paid for a Quality Inn and Suites. One more thing: i used the rest roomo on the main floor once and it was not clean; the commode hadn't even been flushed. Ugh.

Great clean and quiet place !! Comfortable also

Overall ok. But I did get think the whole facility needed a scrub down. However for the price it was passable.

Loved my stay

N/C

.

Assigned 2 rooms: 1sg was occupied. 2nd room was not cleaned. Third room had dirty sheets and towels. Tbis stay was for attending a funeral. Never again at this location.

Everything was great beds was a little hard but they were comfortable also

Just ok

Hotel needs an upgrade and faster service. First room they put us in was filthy but the 2nd was satisfactory. The beds were comfortable but that was about it!

No clean sheets over 6 nights. Not much breakfast choice.

I Expected More Because of Where it Is…But No!!! It Needs to Be Inspected for Quality And Not Called Quality Inn until it’s Up to Quality!!!

Location was great however the customer service was not. There is no bathroom in the lobby for guest to use although there was signs pointing to one we were told it’s for employees only. The pet friendly room smell like pee and dogs. The carpets weren’t clean. Our first room the AC was out and at first they didn’t want to move us. The carpet around the ac was wet. Entering the hotel lobby smell of smoke and incense

Ok

I didn't like anything and over The entire hotel looked and felt like a motel. The ice machines did not work on the floors and we weren't told in advance we had to use the machine on the main floor. The ice bucket was old and dingy. I didnt want to walk in the dirty carpet with my slippers. The soda machine had HOT soda. I paid too much and would never stay or recommend anyone to stay there. It smelled in the hallways and the breakfast was only waffles and different types of breads ridiculous! Im highly disappointed in the stay.

The price, smelled like smoke

Clean, friendly staff

Stayed at this place for a business trip. The bed was absolutely comfortable. The room was good. The TV didn’t work as great as I’d like it too. It was no guide to show you the channels and also the hot water was scarce first day. Had to take a cold shower, then I’m not sure if they corrected it but it takes about 15 minutes to 20 minutes for the hot water to come on

dirty, smelly

The housekeeping is terrible the amenities are below par I’m so offended by the price I paid the room smelled stale and there is no means for fresh air everywhere smelled the bed had stains the pillows were just stuffings it was absolutely terrible and I was stuck there because I already paid upfront for a week i absolutely hated it. I had to buy food to keep for the next morning when I had to go out early and it went bad cos the fridge wasn’t working and then the complimentary breakfast the waffle mix was too thick. What else I had to switch rooms. I don’t recommend.

I liked it overall.

They need to update the property.

It was amazing enjoy my kid free weekend!

They told us it was going to be hot breakfast. It was Continental. The sheets were filthy. The room was filthy. Service was horrible.

Room was dirty jacuzzi was dirty room had a horrible Oder

It was kept nice and the staff was nice