Holiday Inn Express & Suites Chicago Matteson by IHG

Pool was closed and no one told us and it’s why we picked this place. Phone in the room didn’t work. Staff smoking cigarettes at the front door. A pair of used dirty underwear at the front door as you walk in. I want my money back. Do I contact you or the hotel bc they tell me you bc we booked with you.

Pool unavailable was a turn off for me

Love the property!

I came to town for a funeral and this was a very convenient place to stay. A little off the beaten path among the other budget hotels in the area, it had any amenities I needed. Staff was available and helpful though I didn't need much help. Breakfast was well managed.

Convenient Pool never in service

Great service

Asia was so very sweet and very professional! She made my experience very special there by just being kind! Everyone was very pleasant and very attentive to providing great service! 100000 stars❤️❤️❤️

Very clean and staff there was really great N/a

Clean comfortable room

Good

★★★★★ Outstanding Stay This Holiday Inn exceeded my expectations in every way. The entire facility was exceptionally clean, from the guest rooms and hallways to the common areas throughout the hotel. The property was well-maintained, welcoming, and had a fresh, pleasant atmosphere from the moment I arrived. What truly made this stay stand out was the outstanding customer service. The staff was professional, friendly, and attentive. I especially want to recognize Chris from the night staff, who was incredibly helpful, as well as the morning team, who provided excellent service and made every interaction pleasant. The food was delicious, the rooms were spotless and comfortable, and the hotel itself smelled amazing. The management and staff take great pride in maintaining a high standard of excellence. I highly recommend this location to anyone looking for a clean, comfortable, and enjoyable stay. I will definitely return in the future. The Pool was not open.

Exceptional

Couldn't stay for long.

Staff were great Couldn't stay for long.

comfortability There were ants in the bathroom sink and near the microwave. Hated It!

comfortability There were ants in the bathroom sink and near the microwave. Hated It!

Good

Superb

Exceptional

Clean and comfortable Area

Clean and comfortable Area

Wonderful experience! Didn't eat breakfast, will do so next stay!

Shower lacks umph. Full hot is not quite hot enough. Beds are comfortable. Garbage truck loads just outside at 5:30 am, no alarm needed. Stayed for a week and will stay again.

Exceptional

Very good

The front desk person was nice. The breakfast was good The pool doesn’t work don’t be fooled by the pictures. The toilet was leaking, and bubbling, the bedding was backwards. Didn’t feel cleaned properly.

The front desk person was nice. The breakfast was good The pool doesn’t work don’t be fooled by the pictures. The toilet was leaking, and bubbling, the bedding was backwards. Didn’t feel cleaned properly.

That some don’t speak English and they had my card on hold for 2 days and when it was time to leave I received a call that I didn’t pay but it was taking out my account. Minutes later it showed that I had paid

Always clean That some don’t speak English and they had my card on hold for 2 days and when it was time to leave I received a call that I didn’t pay but it was taking out my account. Minutes later it showed that I had paid

The room was very nice. The hotel was nice overall. The breakfast was typical. Very clean though. I would stay there again.

Exceptional

I like that the location is more secluded from the surrounding places. Breakfast had good options. Place was clean and custodial staff were working early. The pool was not in service and you didn't know until after booking, I also wanted to use guest laundry and after washing discovered the dryer was broken and it wasn't posted.

I like that the location is more secluded from the surrounding places. Breakfast had good options. Place was clean and custodial staff were working early. The pool was not in service and you didn't know until after booking, I also wanted to use guest laundry and after washing discovered the dryer was broken and it wasn't posted.

The breakfast menu was good. My only complaint is that the pool was closed.

the breakfast was good The room cost me $125 but they required a $250 deposit. I enjoyed the previous hotel much better near by but this hotel was closer so I took it. But I am telling everyone about the $250 deposit which again is twice the cost of the room.

the breakfast was good The room cost me $125 but they required a $250 deposit. I enjoyed the previous hotel much better near by but this hotel was closer so I took it. But I am telling everyone about the $250 deposit which again is twice the cost of the room.

Superb

Everything

Room seemed cleaned, bed sheets on one bed seemed not to be. We were here last year for a yearly competition and the hotel seems a little run dow and pool was not working again.

I loved everything about this place

The area was secluded nice and quiet by the highway. We really didn't hear too much of that but it was nice, neat, clean and tidy. Very friendly. And the attendant was very helpful & accommodating I loved everything about this place

Exceptional

Exceptional

Nothing

Staff and room were very nice

Bri was a great staff employee. However due to wifi or something the check in process was horrible and took forever. The pool was out of order and didn't state that anywhere before we made reservations and couldn't get temp in the room right at all.

Good people Rooms

Very friendly staff! Clean rooms, great location.

It was amazing

Lots of stores and restaurants nearby!

The staff cleaned well and they were professional! Beds comfortable. Excellent customer service and rapport. T.V.s were outdated.

Paid for the suite and the television would not connect to WiFi, we’re told they hadn’t worked In months also pool was out of service.

All of the above!

The television didnt have many channels to connect too. The apps were not connected!

No

The front desk staff was very mean and rude

Very clean, modern We had no issues with the property

Very nice staff. Easy check in and checkout. Loved the complimentary breakfast. Nice hotel. My only concern was the heating unit in my room. Very inconsistent temperature

Turning on the TV was different. I had to call for assistance to get the local channels. Once it was explained how to locate the channels it was ok.

Room was clean and comfortable. I was charged twice and have reached out to holiday inn with no response. I also have not received my deposit back

I had to leave very early both morning n/a

I found a used tampon in my room as I was checking the room before we left and reported it to the worker at the front desk and gave our contact information. We have not been contacted and it’s almost a month since our stay. We have called multiple times and the general manager is never there or least that’s what we’ve been told.

Liked that the hotel was clean had modern updates The swimming pool was closed

Staff was very nice and room was very clean but the tv didnt allow me to go to Netflix or YouTube.

Awesome customer service

Room was clean..

THE MAIN ISSUE WITH THIS HOTEL IS THAT THE DEPOSIT IS $250 AND THERE IS AN EARLY CHRCK FEE OF $30.

Clean room and facility, breakfast was just ok

Great customer service

Property clean and staff were friendly

Room was very clean. Staff was nice and helpful

250$ deposit and wasn’t released after checkout thanks and staff was not concerned at all

We highly recommend this hotel.

Great service

i have not made it to my room because they cannot find my reservation

It was great everyone was so friendly

such a nice hotel!!! we stayed here for a concert in tinley park and it was super convenient to get to and a nice and safe place for a bunch of us girls to be at! this hotel was seriously such a breath of fresh air compared to some that i've stayed at while traveling across country following my favorite band's tour :) also the free breakfast was great, the beds were SOOO comfy, and the staff working the front desk were super friendly!!! <3

All wonderful

Very nice breakfast set up and variety of food choices. Housekeeping great service.

Room was very spacious. We got a double queen and it also had a desk, Kitchenette and couch

Excellent customer service and enjoyed my stay. The hotel staff were approachable and easily accessible.

Everything was very nice, including the plants!!!!

Facilities were clean & well maintained. Grounds/yard needed attention.

The hotel is newly remodeled and provides great customer service.

The staff was very friendly and i wouuld recommended and stay again.

The property was quiet, clean, and comfortable. They had great breakfast in morning. I did not get my room cleaned unless I asked. It was not automatic. After day three I needed my trashed removed and some toilet paper and asked at front desk when I left in the morning. When i returned 12 hours later still was no toilet paper or trash removal.

Nice location, quiet area, and clean rooms

Nice stay at a Hotel still in remodeling phase.

My daughter had a sleepover/pool party, they had a great time.

Modern, clean, good service. Shopping and great restaurants in the immediate area!

We had a great stay at this property. We found check-in fast, friendly, and easy. The room was incredibly clean. The BEST part, and the reason we'll stay here again, was the air conditioning. The unit in the room worked perfectly - keeping the room at our chosen temp consistently for our entire stay.

I had a very comfortable stay , from day one to the day I checked out . It was very quiet and clean. Money well spent

Peace and quiet

They charged my card at noon before I even arrived. When I asked him why and I had not even arrived until 5 the clerk said it’s snowing people may not show, what??? Room I booked once I got to room was not that, had to go get another key. Cable kept going out. Only thing good was bfast. Never coming back.

I arrived at the hotel at 7:30P and was back out of the room 30 mins later. I was in town for a memorial service. Got back to the hotel after midnight. Woke up Saturday to get ready for the memorial and hair was all in the shower. Hair on the floor under the sink. Not my hair because it's braided and no hair on the other part. It was disgusting to have to get ready and you are already in and emotional state of mind. Yes , I took pictures. Before I left I showed them to the desk clerk and no manager was available. Thisvladyvwssvvery nice she offered to have the room cleaned while I was gone. Well I knew I hadn't put my valuables up and declined. I said no I don't want them in my room while I'm not in it. PLUS THE ROOM SHOULD HAVE ALREADY BEEN CLEANED BEFORE I ARRIVED. After the memorial I stopped by the desk on my way to the room after 5P different young lady, STILL no manager so I asked her to call the regional manager about my room not being cleaned. WELL I was told they couldn't do anything since I declined earlier to have it cleaned. Again not in my room that long after changing and leaving out again. Had to take clothes to my cousin's house so I could take a nice shower in a clean bathroom. Got back after 11:30 P. Checked out at 5:30 A. Not even in the room for a total of 7 hours all 3 days. And they wouldn't even give me a discount. WOW SO BE AWARE OF THE NASTY UNCLEAN BATHROOM. AND WHAT MAKES THIS SAD IS MY DAD WHO HAS PASSED USED TO LOVE THIS HOTEL, DIFFERENT NAME THEN

Updated facility that's located nearby shopping center and a variety of restaurants. The staff was very helpful and friendly.

I’m having issues with them releasing my deposit I’m going thru to many hassles to have my deposit released

Very spacious

I was a bit nervous to book a room here based on the reviews but to my surprise the property and the inside of my room were very clean. The staff were very friendly and accommodating. My only complaints would be that the pool was closed and some of the food served at breakfast looked undercooked. I would definitely stay here again and recommend this hotel to others.

Only cold water for showers both days. Stayed with a large group and several others had the same issue. Talked to front desk about it. Was told it was fixed for second day, but unfortunately it was not. Sink also had only cold water, and drained very slowly. Having to take cold showers both mornings was terrible.

I really only recorded I didn’t take pictures so these are screenshots of the video

It’s recently built… a lot of things just didn’t work or were not in service yet. Such as the pool which was listed as an amenity and was the main reason we chose this hotel

Place was closed due to renovations

I know it’s only two months old but signage and direction to property were extremely poor. Front desk staff was excellent as was food service but lack of housekeeping. Never told I had to ask to have my room serviced. That s/b part of service or at least client s/b asked.

Everything was nice

I booked my hotel room over a month ago because i had to work new years eve and i dont drive. . when I went to check in yesterday with my disabled mother I was refused service and the front desk clerk would not tell me why. He had a very bad attitude.

I was not provided the room that I paid for

First this hotel needs to update there website, they do not offer a Continental breakfast not even coffee in the lounge. When we called prior to booking and were told they did and found out the opposite, this was a bit irritating. The room we were given looked like the bed was half made. There were was no blank on it, just a sheet. Holes in the walls from pictures, and I don’t mean small holes I’m talking big screw holes. One of the tv’s was a look but don’t touch. It was leaning forward so bad from two screws missing from the stand. The room has no remotes for either tv. There hotel is listed a non smoking, but when start walking down the hallway on the second floor all you smell is weed. There are signs everywhere MASKS REQUIRED, but the staff doesn’t wear them behind the desk and majority of ppl you see are NOT wearing them either. We did get blanks and remote for tv but wasn’t worth it, reception stinks. Only thing good about stay was staff was nice.

Run down. Entire building smells like marijuana smoke. No comforter on beds. Noisy all night

If you are looking for a place to get ready and sleep it will work for you. They need to update the pics on the site. The pool area is a storage age. No pool is working. The place needs major updates.

There was a not so pleasant smell in the entryway.

Window treatments torn. I had to request a comforter for the bed.

The ice machines didn't work, the vending machines didn't work, and the hallways were dank and musty. Also, someone else's hair was in my bathtub and this was after housekeeping had allegedly just cleaned my room before my arrival.

My King room, that i reserved a month in at advance, was GIVEN away. The only concern was sorry here is all we got and all we got was a room where the door did not lock, which was not a king room.

The tv in the sleeping part of the suite didn’t work. Called the desk said she would find maintenance and they never showed. No pool. No breakfast when I checked out. Overall appearance of room was dismal and there was a dirty towel and dirty shorts in one of the drawers. No wash clothes no blanket either.

Room was terrible

Unsanitary, unfit for habitation, smoke smell in the hallways, thermostat did not work, none of the amenities advertised were in operation

The room was not clean, no blankets, pool area was used for storage for old air conditioners and other maintenance things. Carpet was sooo filthy and mold in the shower. I do not recommend

Room was disgusting food particles everywhere sheets had stains elevator broke! Pool had no water the smell of the room was unbearable.

Check in is 3:00 when I arrived at 5:00 the rooms was not ready that's just so unprofessional

Employees should communicate their new policies and procedures that have changed since Covid. I had to handle my own garbage and go to front desk for towel because no one ever came to my room.

and there were unidentifiablee stains on the carpet, walls, towels, and throughout the hotel. Thick coating of grime on some furniture, tv remote. I moved the lamp on the nightstand and there was crumbly ??!! Underneath. When we arrived, the hotel manager gave us a couple of options to check out (we had booked two rooms). W opened the door to one and quickly shut it - it

The property is in very bad condition. The floors were dirty, the walls were in need of repair. The bedskirt on the bed was a king and the bed was a queen, so it was hanging out. I would not stay there again.

Ran down stains carpet stained bedding stained towels hotel wreaked of an awful smell lots of scketchy ppl looked like they lived there not a good place to stay

I have no complaints.

They stay was ok,despite there being hair on the shower wall and the fridge wasn’t thoroughly cleaned. However the check in staff was excellent,very attentive.

The service was horrible and we couldn't even get a vacuum

THIS PLACE WAS BEYONG NASTY THEY BED HAD STAINS IT WAS FLIES IN OUR ROOM THE PAINT ON THE WALLS WERE BROWN IT WAS DUSTY THE MATTRESS BEDSPREAD WAS RIPPED THE FRONT DESK YOUNG LADY SHE HAD THE BEET SMILE BUT THE HOTEL IS NASTY

I made a reservation paid through Expedia...I arrived to check in and was told they had no availability. No one called to let me know they could not accommodate my reservation. I had to scramble to find a room on a weekend at 10pm.

My room was not ready I had to take a dirty room. There was never any servicing of the room, not cleaning, soap, trash nothing. I was a non smoking hotel that reeked of marijuana and cigarette smoke. I would like to speak to some one from Orbitz.

Didn’t even get to stay, booked my room and came while they told me no rooms were clean for me and i still haven’t gotten my refund for my room. It was so last minute and inconvenient

My room was not ready I had to take a dirty room. There was never any servicing of the room, not cleaning, soap, trash nothing. I was a non smoking hotel that reeked of marijuana and cigarette smoke. I would like to speak to some one from Orbitz.

My room was not ready I had to take a dirty room. There was never any servicing of the room, not cleaning, soap, trash nothing. I was a non smoking hotel that reeked of marijuana and cigarette smoke. I would like to speak to some one from Orbitz.

Tv didn’t work, no garbage can, no coffee pot, heat kicked off in the middle of the night, bed was the worst I’ve slept on. My fault for not reading the reviews prior to my stay.

When I entered the facility there were several people entering and leaving the facility with out mask on. There was loud music playing and a party going on in their conference room. The room I reserved was not available but I was not told that until I got to the room and noticed it wasn’t what I paid for. I called to the front desk to let them know and also let them know there were no blankets on the bed. The front desk lady cursed and hung up. My husband and I decided not to stay and asked for a refund. The nastiest place I have ever seen. I definitely would not book there.

We had 2 rooms. One was ok, the 2nd was not cleaned - Beds and bath were a mess.

Beds were very comfortable and rooms were heated and clean. I will book there again.

The staff was cordial and professional. However, the bed coverings had stains on them and the request for new sheets was ignored. The halls were trashy and there was no shower curtain in the shower. The remote for the TV did not work and their was a sticky substance on the dresser that we cleaned.

Room was undesirable. Had a weird smell. Carpet was dirty. Room furnishings was old dated and stained. Customer service was excellent. Hotel needs a huge update. The location is good but to Invest in the property will be a huge advantage for the hotel’s business.

The staff was great with check in/out. I didn’t get her name but she was very helpful. The room she gave me at first wasn’t clean so I went back down to switch rooms..She gave me a decent room that had its flaws. The carpet looked like it had blood stains, there were no light bulb in one of the lamps, the remote control was sticky and dirty, with it looked like food, there we also a blood stain on the wall..atleast it appeared. I stayed in the room, because the bathroom and the bedding was clean with my black light detector. Overall my stay was ok, but the housekeeping needs work, even in the hallway, wasn’t as clean.

I WONT be staying there ever again Terrible

Check in was fine. Clerk was pleasant. Room was decent. Could have been a tad cleaner. Check out was pathetic. No one was at counter so rang bell. Clerk came out and asked what I needed. I said checking out. She said ok and just stood there staring. I asked if she wanted room key. She told me to put it on the basket on the counter. Never asked my name, what room I was in, no checkout procedure. In short, rude! It's very hard to be out for any reason during this pandemic. Not to mention hard earned money being spent at your facility. Anything less than the best possible, courteous service is totally unacceptable.

SMELLED LIKE WEED AND KIDS WAS SCREAMING AND CRYING ALL NIGHT PROBABLY WILL NEVER STAY HERE AGAIN. OK FOR THE PRICE I GUESS

This place is pretty run down. Surprised Wyndam puts their name on it.

The grounds weren't kept, the pool was inoperable, the lighting was poor in the lobbyand the rooms were not properly clean food was left in the refrigerator from previous guests. I would not recommend this place to any of my friends or family coming to visit the area.

The hotel was decent for the price. The room was clean. Located in a very convenient spot. Close to many stores and restaurants. Could use a little updating. But not bad at all. Staff was really nice and helpful.

It was a great stay, no interruptions, the only complaint is the jets didn’t work in the jacuzzi tub. But water was still nice And hot

room didnt have any towels beds were very uncomfortable

Rooms are very affordable but the cleanliness isn’t up to good standards. Customer service is terrible besides star. I love her. Management is terrible. Always seem to take money out your account then when confronted about they will tell it’s a fee a temporary hold once you check out you will get it back. That’s a lie. I never got it back. This happened three times to me and once to my significant other.

Room was dirty and stuff wasnt cleaned up from ladt person

A total MAKEOVER is needed for the hotel and property.

The property was clean. The bathroom in our room as far as the toilet seat was ok.

Several problems. The toilet seat did not fit the toilet bowl. There was a torn lamp shade on the bedside table. The room key was deactivated the first night although we had the room reserved for 2 nights. The reviews online were rated as a 3 but I would only give this a 1 star review.

I wouldn’t recommend this to anyone. Service is horrible. Someone always on the phone at the front desk or dancing. Somebody always walking into your room at 3something in the morning for 6 something in the morning. Very unprofessional.

Property is old, check in was horrible. The woman at check in was talking on her blue tooth while not paying attention or caring that I was standing there.

It was a terrible experience. Took forever to get checked in, then was sent to a room the was not cleaned, went to another room was to be a king handicap prearranged with staff. Didn't happen room was so small I would scrape the arms on my new $18.000 chair because I couldn't get in bathroom. The door opened outward which meant squeezing between door edge and wall or close bathroom door go out room then come in room go in bathroom while door was already open. It's to much. Things were broke signs up OUT OF ORDER. Police had to come do to Domestic Violence. Manager dress code very inappropriate. As far as I'm concerned the entire hotel was OUT OF ORDER.

We did stay on New Year’s Day ! But I find that it is unacceptable for them to have not had our room ready considering we checked in almost 3/4 hours after we checked in. We had to wait for them to clean the room, the air took almost the whole night just to kick in, we had to ask for Blankets because they did not put one of the bed... other than that ig the stay was fine. I don’t like however how I called the desk and they told us they would call back because they were overwhelmed with the amount of guess checking in at once compared to the amount of staff they had that night !

Checking in was quick and easy. Room was clean. I stayed 4 nights and room service didn’t change my covers even though I asked each day. House keeping had dirty towels in the hallway all day smh. Breakfast was ok.

The heater was not working, tv was missing power cord and no bulb in lamp. Attendant did a great job and change us to a diferente room, same condition. Pool out of service and breakfast was not worth it

When I arrived to check in I was told that the hotel was sold out.

Although it was New Years eve they were great... Not a Hilton, but clean....

I arrived and was charged at the site, after I paid online, then had to wait as she FACETIMED her manager to receive instruction on how to process a refund and be scolded around how she should not have taken a payment. Made it to my room. There were only 2 face towels. The room was for me and my 3 children. We called the front desk to get more, they said they were washing them and to check later. I plugged up my curlers to do my daughters' hair, none of the outlets in the bathroom worked. I had to curl their hair in the area where we were sleeping. We left to visit family. Came back that night, called about the towels again, they still had none but said they'd bring them when they were available. This was around 11:30 pm after driving in from Memphis. The towels never came. We woke up in the morning around 7 am, and I called to get towels...at this point, it's incredibly urgent because I have to make it to a doctor's appointment. Shay, the manager who was facetimed the day before, answered the phone. She told me that she was busy, so I had to come to the front to get towels. I told her I could not come to the desk. She rudely agreed to bring them when she had time. Around 10:20 am, towels arrived. My 3 children and I rushed to prepare to check out and make it to my appointment. We made it to the front desk around 10:45. I checked out and asked for a confirmation of check out. Shay, the manager from the night before, very rudely told me she could not produc

Very dirty ,pool was closed,room was not very clean ,lots of stains on carpet (shoes on all the time) looked like puke on lamp shade. Bathroom was gross ,and the hallways smell like pot , that was the only nice smell

I was given a handicapped room ( not requested) with the shower hose. Wasn't able to turn on actual shower head.

Hotel was clean and the staff was nice

Nothing they cancel at the last minute left me looking for a room at last minute

The continental breakfast feature is nice however the room and hotel isn’t so clean and a little run down but i get what i paid for for 59 bucks. I waited 30 mins in the lobby before i was even helped. The front desk attendant was nowhere to be found

Staff was friendly. Hotel didn't compare to pics online. Price was average to other nicer hotels. Room was out dated. Had a staff member walk into my room at 1am without knocking first. Then i got called to sign paperwork 10 mins later. At least management agreed to refund.

The pool is under construction. Which of course nobody told us. We had 5 very disappointed children all weekend. The rooms are old and not in good shape. The lamp shades had inches of dust on them. The bathroom was absolutely horrific, and if you are not a fan of marijuana then stay away. I unpacked our bags last night and had to set them in our garage to air out. The hallways and rooms were permeated with the stink of Marijuana. We stayed here 4 yrs ago and liked it so much we returned this trip, however never again!

The shower curtain was hung by a metal piece not even a rod. The bed was dirty. No juice in the machine. No door handle, just a padlock on the door.

It was in a Nice Pleasant area a Good location and easy Checking in.

liked absolutely nothing, Room was less than desirable and the a/c - heat didn't work

WiFi up/down, AC thermostat didn't work, found bug in bed, bug on curtains, bad shower water pressure

We’ve stayed at this location several times before and our stay was pleasant, but this time it was awful. I suspect that the hotel is under new management. The staff was very friendly but the hotel is a dump now. The thermostat in the room was “broken”; therefore we could not adjust the temperature in the room. The carpet in the room needed a good vacuuming because there were crumbs around the perimeter of the room. We will never stay at this location again.