The Ritz-Carlton, Marina del Rey

Amazing! Above and beyond, they gave us an upgrade with no additional charge , the property itself absolutely beautiful, highly recommended!

I really enjoyed the convenient location, especially being so close to the airport. The staff and valet team were friendly, welcoming, and made the stay even more enjoyable. Since I only stayed for one night, I didn’t have the opportunity to fully experience all of the hotel’s facilities, so my opinion is based solely on that brief stay. While the location and staff were excellent, I felt the room was somewhat overpriced for what was offered. Some of the furniture appeared dated, and the cleanliness could have been improved, particularly in less visible areas such as behind tables and other hidden spots. Based on my experience, the property did not quite meet my expectations for a five-star hotel, though other guests who stay longer may have a different perspective.

A nice hotel but not to the standard of the other Ritz Properties like San Francisco or Laguna. The rooms were nice but no mini bar and no snacks in the room. Also the club lounge was understaffed. The staff on hand was incredible but were unable to keep up with simple things like ensuring the club level food was available during the entirety of the food and beverage offerings. Also, the breadth of offerings was significantly limited. The phone system was also a bit of a hassle as any button pushed on the console redirected to a painful AI agent.

Truly world-class hospitality. Every aspect of our stay was handled with care and professionalism. The hotel offers the perfect balance of luxury, comfort, and convenience. From the impeccable service to the attention to detail throughout the property, it was clear that guest experience is a top priority. We left impressed and would gladly return on our next visit to Los Angeles.

Super run down, dirty room, scratches everywhere, paint faling off. Not worth the money not the brand.

Room was clean location is perfect staff is helpful and wonderful.

Beautiful location and perfect layout.

The staff is really nice. The wait time for check in is way too long. The bathtub in the room needs to be updated as it looks a little dingy and should be updated, it shouldn’t look worse than my tub at home. Room service the first night was very helpful and attentive. Breakfast with room service the next morning was just ok. I didn’t see all the menu items that are on the menu at the downtown location here at this site. Asked for country style potatoes got tater tots from the kids menu looked like. They said they would take it off my bill when I checked out they hadn’t so the front desk deducted from my bill for me. I loved that I got a card candy and balloons for Mother’s Day. That was extremely nice and the kind of service I look forward to. This little act made me so happy made me feel like I mattered. I will stay here again in the future but maybe in a different room or a different location. If love that checkout is at 12pm so you don’t have to rush in the morning. The bathtub. Not a lot of channels on the tv. My name wasn’t on the welcome screen on the tv in my room when we turned on the tv. No country style potato’s at breakfast was given tater tots.

The staff is really nice. The wait time for check in is way too long. The bathtub in the room needs to be updated as it looks a little dingy and should be updated, it shouldn’t look worse than my tub at home. Room service the first night was very helpful and attentive. Breakfast with room service the next morning was just ok. I didn’t see all the menu items that are on the menu at the downtown location here at this site. Asked for country style potatoes got tater tots from the kids menu looked like. They said they would take it off my bill when I checked out they hadn’t so the front desk deducted from my bill for me. I loved that I got a card candy and balloons for Mother’s Day. That was extremely nice and the kind of service I look forward to. This little act made me so happy made me feel like I mattered. I will stay here again in the future but maybe in a different room or a different location. If love that checkout is at 12pm so you don’t have to rush in the morning. The bathtub. Not a lot of channels on the tv. My name wasn’t on the welcome screen on the tv in my room when we turned on the tv. No country style potato’s at breakfast was given tater tots.

Phone didn’t work room was awful line to the door to check in - no room service…? I left.

LOVE THE CLUB LEVEL! Totally worth it. It’s so special. Great location right on the water and maybe a 25 minute walk to Venice. Staff wonderful and everything perfect Ritz Carlton. Pool amazing too!

Service was excellent, beds were very comfortable and cozy. Staff were excellent None

Service was excellent, beds were very comfortable and cozy. Staff were excellent None

Exceptional

Location and staff Rooms were a bit tired. My terrace was not swept and furniture was not comfortable to sit on terrace. Rooms need updating

Location and staff Rooms were a bit tired. My terrace was not swept and furniture was not comfortable to sit on terrace. Rooms need updating

no

The place needs a complete renovation. Not recommended

Exceptional

Beautiful views, good selection of food, wonderful staff

A lovely hotel with a calming view of the marina, this was the perfect night stay close to LAX. The room was clean, comfortable, the staff was helpful and kind. We had dinner at the hotel, which was great. We walked to Venice a few times for meals and shopping.

The way to stay in Marina Del Rey.

The way to stay in...

Staff are wonderful, rooms and amenities clean! We thoroughly enjoyed our stay as a family and will be back!

There’s some restaurants on the same street you can walk to but we chose to Uber to get to something that fit our vibe. The Ritz is definitely for the mature crowd. However, the room was immaculate, clean, and every staff member was extremely polite/pleasant/professional. The view from the marina-front rooms was incredible. The step to get out to the balcony was a bit high though so use caution. We really didn’t have any issues that needed the staffs attention. But I don’t think this hotel was the right fit for my husband and I.

Yes

Good

Disappointing

Wonderful

Good

Spa was nice

Yes

Location was great, pool was nice, spa was nice and clean, facials were amazing Rooms were shabby and furnishings were dated and incredibly used and beaten up. Incredibly disappointing. When we checked in, we didn’t get any information about the facilities, restaurants, or anything about our room. The room was not a 5 star value that you’d expect from a Ritz Carlton or the price we paid for the room. I definitely would never stay here again. We found the front desk staff rude and unhelpful. We’d called the night before check out and got a very nice gentlemen who helped us, the next day the front desk person claimed they didn’t know what we were talking about and it was made out like we were lying. During check out the receptionist had many things confused about our stay, we had lunch dinner and breakfast at the hotel and the bill was very confused. Overall this was not a 5 star ritz Carlton experience I’d expected

Location was great, pool was nice, spa was nice and clean, facials were amazing Rooms were shabby and furnishings were dated and incredibly used and beaten up. Incredibly disappointing. When we checked in, we didn’t get any information about the facilities, restaurants, or anything about our room. The room was not a 5 star value that you’d expect from a Ritz Carlton or the price we paid for the room. I definitely would never stay here again. We found the front desk staff rude and unhelpful. We’d called the night before check out and got a very nice gentlemen who helped us, the next day the front desk person claimed they didn’t know what we were talking about and it was made out like we were lying. During check out the receptionist had many things confused about our stay, we had lunch dinner and breakfast at the hotel and the bill was very confused. Overall this was not a 5 star ritz Carlton experience I’d expected

Carpet and bed skirts stained, rust on the bathroom floor, knicks in all the furniture. Very disappointed, especially for a Ritz Carlton. Not worth the money.

Staff

Exceptional

Exceptional

Impeccable service, as always! Rooms could

The dining staff were very professional and accommodating.

Fantastic hotel, excellent facilities and service, nice and very helpful staff. We stayed for two weeks over Xmas and NY and very much enjoyed the experience. Will definitely go back.

Very friendly and efficient staff

And club is wonderful!

Spotless room, towels changed twice a day, staff is, as in all of my experiences at this hotel, AMAZING.

staff was professional and attentive.. food was excellent

Loved the spa. Room service food was cold.

Room not that great but staff fantastic

Excellent !

The staff were extremely friendly and helpful!

Fantastic stay!

The staff was nice. I’ve stayed at several other hotels that was not as pricey and had way more to offer. I guess you’re paying for the name.

Always a great experience, a short walk to Abbot Kinney neighborhood or nice restaurants in MdR, great facility and staff. Top's in LA for me.

Na

Great value in LA hotels

Nice getaway from home without having to travel.

Revisited after 30 years .... Much has changed. Overall a good stay. Excellent cleaning staff/crew.

Gorgeous hotel, very nice amenities. No complaints. Note: walls in rooms are very thin and you can overhear neighbors conversations & tv’s.

Great

Very dirty! Not a Ritz Carlton experience I expected.

It was a very nice stay great staff

Gorgeous view, setting and luxurious amenities!

Best service by every single employee!

Beautiful hotel & efficient service. Staff were very pleasant and friendly.

Non

Lovely views of the harbor, peaceful stay.

very clean, comfortable rooms very nice hotel

Horrible, I was charged $600 for items that were not mine. The hotel is so gross and dirty. The rooms are not updated it felt like we were staying at a 3 star hotel, which is fine but don’t charge me $900 a night. Charge $300 a night so you know what you are getting. Disappointed and will NOT be back

Always excellent.

Staff was very friendly.

Nice property, but the service (both hotel and the restaurant) is not up to par for similar properties in this price point.

Staff was lovely. Rooms are dated. The grounds are very nice.

They were customer service champions

Attention to clean.

The service was superb the property is old and the rooms are small. I booked a “large room” and it was not! Disappointing stay.

I would like to give special recognition to Rosy, the wonderful lady who worked on our floor. She truly made my day with her warm, positive attitude and exceptional service. She is one of the best hospitality professionals we’ve ever met, and she added such a personal touch to our stay. Even though we live in the area, we will definitely be coming back. I highly recommend this hotel — and if you meet Rosy during your visit, you’re lucky!

The staff was nice and attentive

Badly needs a upgrade

This is my favorite hotel when traveling to LA. I love walking the marina in the morning, the spa is amazing, food is good and everyone is very welcoming. Whether I am traveling for business or visiting family, I always come back to the Ritz.

Very good

My stay at the Ritz Carlton Marina Del Rey was exceptional! The rooms were incredibly comfortable and spotlessly clean, creating a perfect retreat. The staff went above and beyond with their friendliness and attentiveness, making me feel truly welcomed. Every detail was thoughtfully handled, adding to the overall luxury experience. I’m already looking forward to my next visit-highly recommend!

We often stay at various ritz Carlton properties. This one was not up to service standard we’ve come to expect.

Easy check in. Great property.

Very helpful staff, lovely views, and lots to see and do in the area.

Great

Clean. Slow internet service. Television had power reception -- scrambled screen. Could not see and hear properly. Odd for high end facility.

Beautiful view easy access to everything, helpful staff would love to stay again

This one just for some reason doesn’t deliver on the Ritz brand. Very dated, just a very normal midline hotel with a high end price. I’d be sad if this was a personal trip and I paid that much.

Very pretty views, excellent staff.

Marina Stay was lovely!

Drawbacks: older building & dinning has limited menu

The air conditioning/heater made horrible, loud pounding noises at night

Best place to stay in Hawaii Honolulu loved it every day … Waikīkī beach was amazing and it was so close just 2 min walking.

The staff was very nice and accommodating. Hotel was in perfect shape and room was great.

Excellent people, efficiently run

No complimentary coffee? BAD idea.

For the price this hotel is “average” - there is not much help to get from the staff, and they are a little too laid back. The breakfast was decent, but rooms are quite basic.

Visiting during the Christmas holidays is lovely as the hotel has a wonderful decor specific to the holidays.

The stay with The Ritz in Marina del Rey was really nice. If you have the time, stop in.

It is always nice to stay here the staff is wonderful the location is perfect.

Great.

Old. Not clear. Service allover the place. Messy. Very expensive, not worth it

Over Priced for the service they provide

The hotel is very elegent and nice, but the room are kind of small.

Excellent staff, very good meals.

Great atmosphere

Beautiful hotel

Beautiful hotel, excellent service and amenities. Convenient to airport.

The hotel was very nice with harbor views. The hotel staff was amazingly friendly. Service was great. Some of the things I felt a little annoyed with included calling room service to pick up the dining cart after we were finished eating in room service and three times they never picked it up but waited 3 to 4 hours for someone to finally come. The bed was hard pressed and not comfortable. The room was definitely outdated could use a pick me up.

Nice location for attending concerts!

Great view

Property is very dated with damaged baseboard furniture is old and the rooms smell funny. Carpet is dirty and the lamps are dusty

The property was great but the rooms do not come with a mini fridge which was surprising for the huge cost. We had no cold water to drink in our room and that was very frustrating.

Thw staff was the nicest I have ever had at.a Hotel.and I have been travelling globally on business for 35.years !

*

None

Spa is beautiful. Pool lovely. Staff great but slept horribly. A little disappointed as I was looking for a quiet romantic evening

THE HOUSEKEEPING, FRONT DESK, and SERVICE CREW WAS GENUINELY OUTSTANDING!

Staff is dedicated to customer service...you can see this in everything they do!

Staff are really friendly

Great costumer service

My room needed to be updated. Bed was lumpy and the air conditioner mad a thunderous noise each time it cut off. The tub paint was peeling and the floor had dark stains around the toilet on the floor.

The property is very dated. Rooms, bathrooms & air conditioning in the rooms need to be renovated. Convenient location to airport & port, but the property should be renovated.

The property was nice but outdated. Our favorite part of the property was the staff. The staff went above and beyond to help you and be nice. Everyone is wonderful. The restaurant is delicious. However, the area is sketchy in parts and the hotel looks outdated, unfortunately. The spot was very basic. It’s fine for an expensive five star resort, I definitely expected more.

This isn’t the type of Ritz we are used to staying at. Very limited in food choices and amenities for Club members.

Had a great time will come back for sure!!!!

This hotel felt like it was stuck in time ... circa 2020 during the pandemic. They did not honor the reservation I made for a King bed and claimed Expedia sent through a request for a double bed. Check in clerk was rude, the bathroom wallpaper had boogers stuck to the wall beside the toilet and the vanity appeared to be falling apart.

The experience was incredible..The staff were super friendly, super supprtive and extremely responsive. Felt like home away from home. We did not eant to leave. Food eas great too

It was great

I have stayed in this hotel many times. When leaving LAX early or getting in late, this is the best hotel convenient to LAX. The area is quiet and safe, with numerous restaurant options within a convenient distance. The staff is fantastic. This is an older property, so there are old school bathroom tub/shower combos, which I do not care for all that much. But, it is fine. The rooms are nice and clean.

This property appears nice on pics but it’s run down. I finally experienced the meaning of “paying for a name”. I’ve stayed in plenty of other rooms that were way better for way less. I wanted something nice as a treat and I feel so bad I went against my better judgment and paid a ridiculous price for my room! Never again!

Wonderful. Our granddaughter’s wedding was at hotel. Couldn’t have been better. Food , staff exceptional.

Pleasant, comfort beds and rooms, I stay here at least twice a year sometimes three. I’m too spoiled now to go anywhere else!

As someone who stays at a lot of these properties, I was really disappointed by how small the rooms are at the Club level. Our balcony also wasn't open, as it had concrete all around it so you don't have the cast iron, as what's shown in the pictures.

The hotel is not bad, but it is not a 5 star hotel, nor is it as nice as most other Ritz-Carlton hotels. For the last 2 stays at this hotel, booked months apart, our room was not made available to us until around 5 PM or slightly after. Check-in is advertised as 4 PM. The restaurant is just OK with a very limited menu. The staff was friendly and proficient.

Great hotel with nice view. Nice to walk at the marina. Hotel staff was friendly and professional. Room service was quick and also very professional. One thing to note, no free internet.

Loved our stay at Ritz.. also enjoyed our massages so much. Everything is so clean, smelling so nice.

Lovely hotel. Staff helpful very comfortable

Marina Del Rey Ritz Carlton is a perfectly situated property near the airport but with a gorgeous view of the marina and quick access to Santa Monica and area sites. Service and staff was stellar and rooms are fantastically appointed.

Hotel was beautiful. However, front desk was rude and unaccommodating . I would expect a better level of service from this hotel since you are paying good money for the room. Very disappointed.

We celebrated our wedding anniversary with a couples spa massage and a nice dinner at Cast & Plow overlooking the Marina. The sunset was beautiful and we had a room with a sunrise view. The staff was amazing and we received a complimentary dish of chocolate covered strawberries on arrival. The restaurant knew about our special evening and we were served complimentary desserts.

Phone in room not working - front desk staff said sorry with no resolve - can’t call down to get WiFi code and nothing in room. Tired room decor

Good

Very limited food selection in restaurant. Only 1 restaurant. Hard to walk anywhere too far from everything. Very expensive parking at $60. The room had only 1 robe for 2 people. Cold room, heater didn’t work. Really not 5 star hotel here beware

View, pleasant staff

The hotel was amazing!!! Love the staff! Very friendly

Great!

Best hotel I ever stayed at! The staff were amazing. Everything was amazing.

It was a very nice experience! The staff was very friendly and on top of their game! The beds were soft and the room always picked up when we returned from what we were doing

clean, safe, great staff

clean

The breakfasts here were off the scale and really enjoyed it. Nothing was too much trouble and the staff really great. We took advantage of walking all the way to Santa Monica which we totally recommend but then we took an u er back to the hotel. The marina area I could just sit wand watch the world go by all day here, it’s very relaxing. Would definitely stay here again without doubt.

Excellent