The Ritz-Carlton, Dove Mountain
About The Ritz-Carlton, Dove Mountain
This luxury Marana resort is 24 miles from downtown Tucson and the Tucson Museum of Art. It features 3 outdoor pools with a 235-foot waterslide, a full-service spa and a 27-hole championship golf course. Each air-conditioned unit at the Ritz-Carlton Dove Mountain is equipped with a balcony with mountain or canyon views and floor-to-ceiling windows. The bathroom boasts a soaking tub and a large dressing table. A 42-inch flat-screen TV and an iPod docking station are also provided. The Dove Mountain features a tennis court, a well-equipped gym with exercise classes, and hiking/biking trails. The spa facility includes therapy baths, a steam room and a wide choice of body treatments. Dove Mountain Ritz-Carlton offers 4 restaurants serving Southwestern specialties, grilled food and organic cuisine. Guests can chose from an extensive range of wines at the Wine Bar. 24-hour room service is also provided. Tucson International Airport is 32 miles from the resort.
Amenities
- Wi-Fi
- On-site parking
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Valet parking
- Bar / lounge
- Café / coffee shop
- Breakfast available
- Business center
- Express check-in / check-out
- Concierge
- Dry cleaning
- Self-service laundry
- Multilingual staff
- Full kitchen / kitchenette
- In-room refrigerator
- Pool
- Spa / sauna
- Pet friendly
- Wheelchair accessible
- Public transit access
- Airport shuttle
Reviews
The Ritz Carlton hotel offers beautiful landscapes, excellent service, and friendly staff. However, the food quality and pricing, as well as some maintenance issues, are frequent concerns across the reviews.
- Beautiful landscapes and surroundings
- Exceptional service and friendly staff
- Food quality and pricing issues
- Maintenance issues in rooms and facilities
- 5/5
Absolutely beautiful resort! The setting is the most beautiful setting ever!! Lovely spa! Wonderful facials and massages. The dinner and bresksfast buffet were delicious. . It may be pricey but it is well worth it!!
- 5/5
Staff, service, food - everything was excellent. Great place. Will be back.
- 5/5
The hotel was amazing, clean, and the entire staff was super friendly and very nice. We would definitely go back. We ate at all three locations and highly recommend. We also recommend the spa. You get access to another pool on your spa days. We went in May before Memorial Day and most of our photos and most of the time we felt like we had the entire place to ourselves. We also did two hikes (2.2 and 3.2). Both were amazing and we really enjoyed our time there.
- 5/5
Great stay, as always staff is the highlight.
- 5/5
Everything was amazing!
- 5/5
Absolutely top notch. The staff was very attentive, property was beautiful, well maintained, clean. Pool service was excellent; Maddex took very good care of us! Food and drinks were delicious. No complaints here!
- 5/5
Absolutely gorgeous hotel. Lovely location. We were able to go right out from the room and hike. Very quiet and comfortable. Staff was very kind and went above and beyond.
- 5/5
Beautiful location and great room. The staff was friendly and fantastic. We will come again.
- 5/5
It was a great stay! We love it there! The staff everywhere is so nice a helpful. We did a wine tasting with Sonja and learned so much about wine from her! We will always come back here!
- 5/5
- 5/5
Overall good!
- 5/5
Overall good!
- 5/5
Very enjoyable stay. Nice facility outside of Tucson with very pleasant staff. Great hiking and other activities all around.
- 5/5
Very enjoyable stay. Nice facility outside of Tucson with very pleasant staff. Great hiking and other activities all around.
- 5/5
Great hospitality and enjoy our stay.
- 5/5
Great hospitality and enjoy our stay.
- 5/5
Exceptional
- 5/5
Exceptional
- 5/5
5 star in every way from entry to departure. Great access to desert hikes right from property.
- 5/5
5 star in every way from entry to departure. Great access to desert hikes right from property.
- 5/5
The best experience, we can’t wait to go back.
- 5/5
The best experience, we can’t wait to go back.
- 5/5
Exceptional
- 5/5
Very nice staff
- 5/5
Very nice staff
- 5/5
Cozy and relaxing Nothing in particular
- 5/5
Cozy and relaxing ? Nothing in particular
- 5/5
Amazing experience! From my arrival to departure, every staff member was immediately attending to everything. From just pulling up in the car and someone quickly parking it for me. Giving me champagne at check in, showing me to my room, carrying my bags, spreading my towel for me at the pool, putting the umbrella up so I would have shade. Amazing. The room was awesome, great huge tub and a balcony. The pillows on the bed were feather pillows and not to my liking but that's just a personal preference. Most people probably enjoy those.
- 5/5
Amazing experience! From my arrival to departure, every staff member was immediately attending to everything. From just pulling up in the car and someone quickly parking it for me. Giving me champagne at check in, showing me to my room, carrying my bags, spreading my towel for me at the pool, putting the umbrella up so I would have shade. Amazing. The room was awesome, great huge tub and a balcony. The pillows on the bed were feather pillows and not to my liking but that's just a personal preference. Most people probably enjoy those.
- 5/5
Beautiful as always!
- 5/5
Beautiful as always!
- 5/5
Nice private location with beautiful quiet views of the desert. Well prepared and etiquette trained staff efficient valet parking and service lobby check in. Easy check in nice upgrade to early check in beautiful view from balcony. Nice pool and gym.
- 5/5
Nice private location with beautiful quiet views of the desert. Well prepared and etiquette trained staff efficient valet parking and service lobby check in. Easy check in nice upgrade to early check in beautiful view from balcony. Nice pool and gym.
- 5/5
It was an amazing stay! We will be back.
- 5/5
It was an amazing stay! We will be back.
- 5/5
We had an incredibly wonderful and relaxing time. Despite the heat, we had a wonderful spa day and enjoyed the shady pools. Dining was first rate and the staff were incredibly warm and welcoming.
- 5/5
We had an incredibly wonderful and relaxing time. Despite the heat, we had a wonderful spa day and enjoyed the shady pools. Dining was first rate and the staff were incredibly warm and welcoming.
- 4/5
Extra charge Valet Parking and Resort Fee ... what is that ?
- 4/5
Amazing hotel and amazing views Extra charge Valet Parking and Resort Fee ... what is that ?
- 5/5
Perfect setting for a weekend “recharge”!
- 5/5
Perfect setting for a weekend “recharge”!
- 4.5/5
Better service with electric vehicles
- 4.5/5
Better service with electric vehicles
- 5/5
Clean and very relaxing environment. Away from city noises. Truly enjoyed natural beauty surroundings from the balcony.
- 5/5
Clean and very relaxing environment. Away from city noises. Truly enjoyed natural beauty surroundings from the balcony.
- 5/5
The staff are great people. The hotel is very clean. The food is excellent.
- 5/5
The staff are great people. The hotel is very clean. The food is excellent.
- 3/5
Did it deliver at nearly $1000 a night…. Nah, not really. Nice place just for a grand a night my expectations are high. Clean, everyone was nice, everything worked… hair in the tub, just one but like I say at $1000 my eyes are looking for stuff. If it was $500 a night, I’d not even notice or just put it in the trash. I’ve worked in hotels 30 years. GM for 20 plus at a small place with a $500 ADR. I know how to adjust expectations to value. I also know the pain of a meh review. So I’m sorry.
- 3/5
Did it deliver at nearly $1000 a night…. Nah, not really. Nice place just for a grand a night my expectations are high. Clean, everyone was nice, everything worked… hair in the tub, just one but like I say at $1000 my eyes are looking for stuff. If it was $500 a night, I’d not even notice or just put it in the trash. I’ve worked in hotels 30 years. GM for 20 plus at a small place with a $500 ADR. I know how to adjust expectations to value. I also know the pain of a meh review. So I’m sorry.
- 5/5
Really enjoyed our time at this Ritz !! Special thanks to the lovely staff
- 5/5
Really enjoyed our time at this Ritz !! Special thanks to the lovely staff
- 4/5
This is the place!
- 4/5
This is the place!
- 3/5
Pool was nice and relaxing. Not enough servers, drink and food orders took a long time. Pool in the evening is a huge mess, nobody cleans up cups and towels until the next morning. We really enjoyed eating at Ignite. Sushi rolls were incredible. Drinks were strong and delicious. Hotel rooms are a little tired and need to be updated. Disappointed with how scratchy the bed sheets were. I thought this was the Ritz?? Beds were hard, we slept horribly. We enjoyed our stay but this did not feel like the Ritz. Poorly trained employees, awful room service, seemed equal to a cheap all inclusive resort. Will stay at the Four Seasons next time.
- 3/5
Pool was nice and relaxing. Not enough servers, drink and food orders took a long time. Pool in the evening is a huge mess, nobody cleans up cups and towels until the next morning. We really enjoyed eating at Ignite. Sushi rolls were incredible. Drinks were strong and delicious. Hotel rooms are a little tired and need to be updated. Disappointed with how scratchy the bed sheets were. I thought this was the Ritz?? Beds were hard, we slept horribly. We enjoyed our stay but this did not feel like the Ritz. Poorly trained employees, awful room service, seemed equal to a cheap all inclusive resort. Will stay at the Four Seasons next time.
- 5/5
Excellent
- 5/5
Excellent
- 4.5/5
Nothing
- 4.5/5
Superb
- 4.5/5
Everything Nothing
- 5/5
A very fine example of Southern Ariza charm and amenities. Remember to check out the Spa.
- 5/5
A very fine example of Southern Ariza charm and amenities. Remember to check out the Spa.
- 5/5
Beautiful property and grounds. Great hiking. Isolation and a smaller property make for a uniquely tranquil setting.
- 5/5
Beautiful property and grounds. Great hiking. Isolation and a smaller property make for a uniquely tranquil setting.
- 5/5
The rooms were well done, service was excellent highly recommend this hotel to anybody wanting to get away and have a wonderful pampered night
- 5/5
The rooms were well done, service was excellent highly recommend this hotel to anybody wanting to get away and have a wonderful pampered night
- 5/5
This was an amazing oasis to stay while moving my daughter into college. The staff was incredibly helpful and attentive at every step. At one point when my daughter was feeling anxious and emotional, she was treated like family and welcomed to Arizona so warmly it nearly brought me to tears. Honestly every person we met at the resort was an absolute gem who made each day brighter!
- 5/5
This was an amazing oasis to stay while moving my daughter into college. The staff was incredibly helpful and attentive at every step. At one point when my daughter was feeling anxious and emotional, she was treated like family and welcomed to Arizona so warmly it nearly brought me to tears. Honestly every person we met at the resort was an absolute gem who made each day brighter!
- 3/5
Property was beautiful but the customer service was not at level you expect when staying at a Ritz-Carlton. Concierge was unhelpful and seemed bothered when I inquired about available activities on the property. The servers by the pool ignored the cabanas until I went up to the bar to ask how I could place an order. In-room dining was good but we did order the charcuterie plate two nights while we were there and the second time we were given a portion that was half the size and the staff member who delivered was dismissive when I brought it up. The Ritz-Carlton at Dove Mountain falls far short of being the gold standard of customer service that Ritz-Carlton is known for.
- 3/5
Property was beautiful but the customer service was not at level you expect when staying at a Ritz-Carlton. Concierge was unhelpful and seemed bothered when I inquired about available activities on the property. The servers by the pool ignored the cabanas until I went up to the bar to ask how I could place an order. In-room dining was good but we did order the charcuterie plate two nights while we were there and the second time we were given a portion that was half the size and the staff member who delivered was dismissive when I brought it up. The Ritz-Carlton at Dove Mountain falls far short of being the gold standard of customer service that Ritz-Carlton is known for.
- 5/5
It was 5 stars all the way. Alex at the Poolside bar was awesome! Everyone was great!!! Can't wait to go back some day soon.
- 5/5
It was 5 stars all the way. Alex at the Poolside bar was awesome! Everyone was great!!! Can't wait to go back some day soon.
- 5/5
We wanted a quiet couple of days to celebrate our 56th wedding anniversary with a beautiful location and good food and wine. Dove mountain is beautiful, the food was delicious, and the staff couldn't have been nicer. We hope to make this an annual event.
- 5/5
We wanted a quiet couple of days to celebrate our 56th wedding anniversary with a beautiful location and good food and wine. Dove mountain is beautiful, the food was delicious, and the staff couldn't have been nicer. We hope to make this an annual event.
- 5/5
Perfect!
- 5/5
Perfect!
- 5/5
Amazing
- 5/5
Amazing
- 5/5
Q
- 5/5
Q
- 5/5
It was great staying at Ritz
- 5/5
It was great staying at Ritz
- 5/5
We loved almost everything: starting from a very nice room and pet friendly policy, the service (patience, politeness, always ready to inform and help), the facility: the building, the resort with many paths for walks also with dogs. The both pools are very nice. Good bikes available for rides around the area. Perhaps coffee. They would work on a better, full strong taste. It was a little cold in the hallway (AC settings), an espresso with a more dense body.
- 5/5
We loved almost everything: starting from a very nice room and pet friendly policy, the service (patience, politeness, always ready to inform and help), the facility: the building, the resort with many paths for walks also with dogs. The both pools are very nice. Good bikes available for rides around the area. Perhaps coffee. They would work on a better, full strong taste. It was a little cold in the hallway (AC settings), an espresso with a more dense body.
- 5/5
I sell Real Estate in the area and wanted to try out to resort. Did not dissapoint
- 5/5
I sell Real Estate in the area and wanted to try out to resort. Did not dissapoint
- 5/5
Exceptional
- 4/5
Overall experience was excellent. Rated down the property because of a bad experience with the valet staff. Returned to the property after a short trip and when I left my vehicle the valet staff ignored me, walked past, would not take my vehicle keys initially even after I chased one down. An hour later I received a phone call from the front desk saying I needed to move my abandoned vehicle. After an unsuccessful telephone call to sort out the problem, I had to leave my family at the pool area and return to the front desk to identity the valet staff I gave my keys to. This was an unnecessary diversion from my family and a disappointing experience for the amount this property charges to valet vehicles.
- 4/5
Overall experience was excellent. Rated down the property because of a bad experience with the valet staff. Returned to the property after a short trip and when I left my vehicle the valet staff ignored me, walked past, would not take my vehicle keys initially even after I chased one down. An hour later I received a phone call from the front desk saying I needed to move my abandoned vehicle. After an unsuccessful telephone call to sort out the problem, I had to leave my family at the pool area and return to the front desk to identity the valet staff I gave my keys to. This was an unnecessary diversion from my family and a disappointing experience for the amount this property charges to valet vehicles.
- 5/5
Beautiful property, service was superb especially pool side service. Top notch hotel.
- 5/5
Beautiful property, service was superb especially pool side service. Top notch hotel.
- 5/5
The serenity of this resort will keep me coming back! Tucked away in a canyon, it is a perfect location for a little getaway or vacation. The food is delicious as are the unique drink selection.
- 5/5
The serenity of this resort will keep me coming back! Tucked away in a canyon, it is a perfect location for a little getaway or vacation. The food is delicious as are the unique drink selection.
- 5/5
They ran out of towels at the pool
- 5/5
They ran out of towels at the pool
- 5/5
A fantastic place and experience
- 5/5
A fantastic place and experience
- 4/5
Excellent staff
- 4/5
Excellent staff
- 5/5
Excellent
- 5/5
Excellent
- 5/5
Another amazing stay at a Ritz Carlton property! The hotel grounds were breathtaking, the food was stellar, and the staff was so friendly and helpful. We had a beautiful stay and got completely spoiled. It was hard to leave, but we will be back again.
- 5/5
Another amazing stay at a Ritz Carlton property! The hotel grounds were breathtaking, the food was stellar, and the staff was so friendly and helpful. We had a beautiful stay and got completely spoiled. It was hard to leave, but we will be back again.
- 5/5
Beautiful scenery. Wonderful service.
- 5/5
Beautiful scenery. Wonderful service.
- 5/5
Great stay
- 5/5
Great stay
- 5/5
Great customer service
- 5/5
Great customer service
- 5/5
Everything was great facility and staff.
- 5/5
Everything was great facility and staff.
- 5/5
Also, as we were there in June, the pool had lots of shade to choose from!
- 5/5
Also, as we were there in June, the pool had lots of shade to choose from!
- 5/5
Stargazing was the best part of the stay! Lotta places have clean rooms and nice restaurants but stargazing is unique!
- 5/5
Stargazing was the best part of the stay! Lotta places have clean rooms and nice restaurants but stargazing is unique!
- 5/5
First class all the way in service and atmosphere. Golf courses are pretty tough but lots of roadrunners, javelina , hawks and coyotes to look at too. Not cheap but well worth it for a 2- or 3-day golf or get away trip.
- 5/5
First class all the way in service and atmosphere. Golf courses are pretty tough but lots of roadrunners, javelina , hawks and coyotes to look at too. Not cheap but well worth it for a 2- or 3-day golf or get away trip.
- 5/5
Everythg
- 5/5
Everythg
- 3/5
The food was sub par. 6 out of 10. Patios were tiny with zero privacy. Even the door strike fell off. Not what you would expect from a Ritz and for the money. Only upside was a very friendly staff. They were a 10
- 3/5
The food was sub par. 6 out of 10. Patios were tiny with zero privacy. Even the door strike fell off. Not what you would expect from a Ritz and for the money. Only upside was a very friendly staff. They were a 10
- 5/5
Was a wonderful stay we tremendously enjoyed our time at the Ritz Carlton, beautiful room loved everything.
- 5/5
Was a wonderful stay we tremendously enjoyed our time at the Ritz Carlton, beautiful room loved everything.
- 5/5
The location was great, not far from town, surrounded by beautiful landscaping! The food was exemplary!
- 5/5
The location was great, not far from town, surrounded by beautiful landscaping! The food was exemplary!
- 3.5/5
We are seasoned travelers. For the prices charged, the facility was adequate, but not top-notch. The food was average at best. Spa Services Good, but not worth the money. I think there should be a little more ambience with Soft music, the use of calming, aromatherapy and soft lighting.
- 5/5
Unique setting
- 5/5
Unique setting
- 5/5
Excellent in every category! The spa, staff, accommodations, and food were exceptional!
- 5/5
Excellent in every category! The spa, staff, accommodations, and food were exceptional!
- 5/5
Beautiful landscape. Very pretty facility - well maintained. Very knowledgeable rangers on site
- 4/5
Gorgeous setting and grounds. Fabulous spa. Exceptional employees. Cayton’s for casual dining was excellent with a wonderful guitarist on Christmas Eve. Christmas endless buffet was massive but the food was so so. Ignite off the lobby was so so, too. Disappointing. Spa was fantastic!! Beds were terrible-hard as a rock. Thin lumpy pillows. Scratchy sheets and towels. I expect more from the Ritz. We’ve stayed in many Ritz properties around the world and always had luxurious beds and bedding. Major turn off.
- 5/5
Large spacious room.
- 5/5
Large spacious room.
- 5/5
The Ritz-Carlton on Dove Mountain is one if my favorite hotels. It's located close to the Saguaro National Park so if you're a luxury loving hiker this is the place to stay! The hotel is surrounded by hiking and biking trails. Service is outstanding and you feel very special there 🙂
- 5/5
The Ritz-Carlton on Dove Mountain is one if my favorite hotels. It's located close to the Saguaro National Park so if you're a luxury loving hiker this is the place to stay! The hotel is surrounded by hiking and biking trails. Service is outstanding and you feel very special there 🙂
- 5/5
Excellent service and facilities
- 5/5
Excellent service and facilities
- 5/5
Very scenic.
- 5/5
Excellent experience
- 5/5
Excellent experience
- 5/5
We had a great time! Thinking of going back with the grandkids for a few days.
- 5/5
We had a great time! Thinking of going back with the grandkids for a few days.
- 1.5/5
Grounds are beautiful The property is beautiful, the rooms are just ok .
- 5/5
Wonderful weekend getaway
- 5/5
Wonderful weekend getaway
- 4/5
Nice and clean In house dining is poorly run. Expensive food but food are not ritz Carlton quality
- 3.5/5
Room and amenities were super nice. The room service food the second night was absolutely terrible. They ran out of menu items and the food we got was undercooked. Drink prices there are a bit over the top.
- 5/5
Exceptional service, wonderful staff, beautiful resort. Our family stayed 4 nights and didn’t want to leave. We will definitely be back.
- 5/5
Exceptional service, wonderful staff, beautiful resort. Our family stayed 4 nights and didn’t want to leave. We will definitely be back.
- 5/5
Exceptional service. Friendly and kind staff. Beautiful and clean resort
- 5/5
Exceptional service. Friendly and kind staff. Beautiful and clean resort
- 4/5
Very nice and relaxing. Breakfast buffet was excellent. Disappointing in the bathroom. Tub was very deep and difficult to get in and out of it. Not recommend for older guests not wanting to shower. The hand held shower head in our room was not operating.
- 4/5
Very nice and relaxing. Breakfast buffet was excellent. Disappointing in the bathroom. Tub was very deep and difficult to get in and out of it. Not recommend for older guests not wanting to shower. The hand held shower head in our room was not operating.
- 5/5
Top-notch resort hotel.. Beautiful landscaping and pools. Room was well-designed and clean, comfortable.
- 5/5
Beautiful property staff was outstanding.
- 5/5
Beautiful property staff was outstanding.
- 5/5
Great location
- 5/5
The staff is beyond in every way. We were there at off peak season and it was just what we wanted. (No crowds). Food was amazing. Pools were perfect for lounging. Views from every direction. Saw lots of wild animals.
- 5/5
Very pleasant weekend.
- 5/5
Very pleasant weekend.
- 5/5
Delightful and peaceful
- 5/5
Delightful and peaceful
- 4/5
The toilet in our room kept giving us trouble and the bed was uncomfortable as the head of the bed was lower than the foot of the bed.
- 4/5
The toilet in our room kept giving us trouble and the bed was uncomfortable as the head of the bed was lower than the foot of the bed.
- 5/5
My wife and I plan to visit the property again. Service is impeccable; property superior.
- 5/5
My wife and I plan to visit the property again. Service is impeccable; property superior.
- 3/5
Be aware, there is a stupid $69 per day resort activity package fee added to your stay at the end. This is a ripoff to its customers. The resort is mediocre at best for a Ritz Carlton . The views are what make it. I would say not worth the money with the resort activity package fee they add.
- 3/5
Be aware, there is a stupid $69 per day resort activity package fee added to your stay at the end. This is a ripoff to its customers. The resort is mediocre at best for a Ritz Carlton . The views are what make it. I would say not worth the money with the resort activity package fee they add.
- 4/5
Beautiful property and great view of Dove Mountain For a 5 star hotel, all lounge chairs at the pool need to have a cushion. Comfort is extremely important
- 5/5
Beautiful scenery and excellent staff.
- 5/5
Beautiful scenery and excellent staff.
- 5/5
Chauncey was great
- 5/5
Chauncey was great
- 5/5
Great place for families. We had a blast! Will definitely be back.
- 5/5
Great place for families. We had a blast! Will definitely be back.
- 5/5
super nice hotel, but food and drinks are super overpriced.
- 5/5
super nice hotel, but food and drinks are super overpriced.
- 5/5
Breakfast was fantastic! Location was perfect - quiet with great views Nothing could have been improved in our stay
- 5/5
Beautiful property with great food and drink. The spa, pool and golf courses were amazing.
- 5/5
Beautiful property with great food and drink. The spa, pool and golf courses were amazing.
- 5/5
The setting was stunning. I loved my well appointed mountain facing room.
- 5/5
The setting was stunning. I loved my well appointed mountain facing room.
- 5/5
This property was AMAZING! Beautiful resort with great staff! My family and I loved our stay!
- 5/5
This property was AMAZING! Beautiful resort with great staff! My family and I loved our stay!
- 2/5
The food was okay but nothing to write home about. The biggest disappointment was the bed. It was hard as a rock and the pillows were deflated. Uncomfortable enough we ended up checking out around 3 to 4 am to just go home. Was really disappointed considering price and the expectations. Will not be going back.
- 2/5
The food was okay but nothing to write home about. The biggest disappointment was the bed. It was hard as a rock and the pillows were deflated. Uncomfortable enough we ended up checking out around 3 to 4 am to just go home. Was really disappointed considering price and the expectations. Will not be going back.
- 5/5
Oasis in the middle of paradise! If you want to disconnect from the city and splurge on self care, then look no further than The Ritz. Breathe taking property with such serene energy.
- 5/5
Oasis in the middle of paradise! If you want to disconnect from the city and splurge on self care, then look no further than The Ritz. Breathe taking property with such serene energy.
- 5/5
- 5/5
- 5/5
We had an amazing weekend anniversary stay at the Ritz Carlton! Everyone gave world class service from the front desk crew, joe at the mixology class, cleaning ladies, ranger Brian at the wildlife station and the bell hop/valet staff. We loved all the complimentary anniversary amenities! Highly recommend getting reservations at the core kitchen and trying out the sushi at ignite! Even though it was super cold out, hanging in the heated pool/hot tub was our favorite activity at night. Only slight observance was that the pool attendant could have helped us set up our seat while our hands were full. We can’t wait to visit again in the future !
- 5/5
We had an amazing weekend anniversary stay at the Ritz Carlton! Everyone gave world class service from the front desk crew, joe at the mixology class, cleaning ladies, ranger Brian at the wildlife station and the bell hop/valet staff. We loved all the complimentary anniversary amenities! Highly recommend getting reservations at the core kitchen and trying out the sushi at ignite! Even though it was super cold out, hanging in the heated pool/hot tub was our favorite activity at night. Only slight observance was that the pool attendant could have helped us set up our seat while our hands were full. We can’t wait to visit again in the future !
- 5/5
the west this was a pleasurable & refreshing mid point stop
- 5/5
the west this was a pleasurable & refreshing mid point stop
- 2/5
The hotel is ok but don’t expect anything amazing the location is very remote not much around to do the restaurant is below average. We arrived late and it was no late check out accommodated which is a disappointment.
- 2/5
The hotel is ok but don’t expect anything amazing the location is very remote not much around to do the restaurant is below average. We arrived late and it was no late check out accommodated which is a disappointment.
- 5/5
Love it here, everything is exceptional.
- 5/5
Love it here, everything is exceptional.
- 5/5
Property is well kept and is still a great option when visiting the Tucson area
- 5/5
Property is well kept and is still a great option when visiting the Tucson area
- 5/5
Love this place
- 5/5
Love this place
- 5/5
Great place
- 5/5
Great place
- 2/5
The Hotel pool area on Father's Day was overbooked and could not find seating in the adult pool area (there was a staff party scheduled and the lower pool was off limits to paying costumers). Also, the following day many young kids in the adult pool area so relaxing and enjoying the time at the adult pool was impossible. Very disappointing that the resort did not address this simple issue as the kids pool area was underused.
- 2/5
The Hotel pool area on Father's Day was overbooked and could not find seating in the adult pool area (there was a staff party scheduled and the lower pool was off limits to paying costumers). Also, the following day many young kids in the adult pool area so relaxing and enjoying the time at the adult pool was impossible. Very disappointing that the resort did not address this simple issue as the kids pool area was underused.
- 4/5
1) Lovely desert scene surrounding property. Lots of Saguaro's and desert botanicals. Gorgeous canyon. 2) Consistently cheerful staff. 3) Great ambiance inside the resort (layout, interior design, overall nice vibe). 4) Adequately spacious, comfortable room and great service by housekeeping. Con's: 1) Valet parking gets old quickly if you are wanting daily access to your car... And you will want your car since snack and meal prices are astronomical. $26 for a burger and fries. $18/margarita ($72/margarita pitcher!). Also, there's a feeling of isolation and possibly boredom if you are staying for extended vacation. Hotel is so isolated in the hills. This is a positive if staying for only a couple days. 2) Balconies are open and provide NO privacy. This was big... a feeling of exposure. It felt like apartment-living from a balcony standpoint. And with Tucson weather and desert beauty, you probably WANT to spend plenty of time on your balcony. 3) The resort is positioned facing East. This is not a huge negative but it means that you will find very little shade for half-2/3 of the day. Unless you want to spend most of your day indoors or competing for a pool umbrella, you will find it difficult to find shade in warmer weather. All things considered this is a very nice resort (It's the Ritz Carlton). But we found it short in value for the expensive nightly price tag.
- 4/5
1) Lovely desert scene surrounding property. Lots of Saguaro's and desert botanicals. Gorgeous canyon. 2) Consistently cheerful staff. 3) Great ambiance inside the resort (layout, interior design, overall nice vibe). 4) Adequately spacious, comfortable room and great service by housekeeping. Con's: 1) Valet parking gets old quickly if you are wanting daily access to your car... And you will want your car since snack and meal prices are astronomical. $26 for a burger and fries. $18/margarita ($72/margarita pitcher!). Also, there's a feeling of isolation and possibly boredom if you are staying for extended vacation. Hotel is so isolated in the hills. This is a positive if staying for only a couple days. 2) Balconies are open and provide NO privacy. This was big... a feeling of exposure. It felt like apartment-living from a balcony standpoint. And with Tucson weather and desert beauty, you probably WANT to spend plenty of time on your balcony. 3) The resort is positioned facing East. This is not a huge negative but it means that you will find very little shade for half-2/3 of the day. Unless you want to spend most of your day indoors or competing for a pool umbrella, you will find it difficult to find shade in warmer weather. All things considered this is a very nice resort (It's the Ritz Carlton). But we found it short in value for the expensive nightly price tag.
- 3/5
Hotel is Beautiful Choices of food is very limited in very strange spices
- 3/5
Hotel is Beautiful Choices of food is very limited in very strange spices
- 5/5
The staff was amazing. We were so impressed with their attentiveness and great personality. The property was beautiful and secluded.
- 5/5
The staff was amazing. We were so impressed with their attentiveness and great personality. The property was beautiful and secluded.
- 5/5
Beautiful views with great service. Dining area had beautiful fireplace and had breakfast outdoors with heater accommodation. Pool area was beautiful, due to weather a bit chilly to fully enjoy.
- 5/5
Beautiful views with great service. Dining area had beautiful fireplace and had breakfast outdoors with heater accommodation. Pool area was beautiful, due to weather a bit chilly to fully enjoy.
- 5/5
Truely remarkable service, accomodations, food and beverage. Amazing staff. Was there for my birthday and my Brother-in-law's birthday. Every employee was incredibly kind and sincere making our birthday extra special.
- 5/5
Truely remarkable service, accomodations, food and beverage. Amazing staff. Was there for my birthday and my Brother-in-law's birthday. Every employee was incredibly kind and sincere making our birthday extra special.
- 5/5
Amazing from start to finish. Exactly the break I needed.
- 5/5
Amazing from start to finish. Exactly the break I needed.
- 5/5
Beautiful property and was fun for kids too!
- 5/5
Beautiful property and was fun for kids too!
- 5/5
Awesome staff. Beautiful suite. Tranquil.
- 5/5
Awesome staff. Beautiful suite. Tranquil.
- 5/5
Wonderful hotel, excellent service, good food, fun hikes straight from hotel. Highly recommend.
- 5/5
Wonderful hotel, excellent service, good food, fun hikes straight from hotel. Highly recommend.
- 5/5
Beautiful views and serenity!
- 5/5
Beautiful views and serenity!
- 4/5
Do not select this hotel for a honeymoon, period. They cater to large groups and that creates a very loud and obnoxious poolside experience. Moreover, the balcony is about 1 ft away from the balcony next door so there is no privacy. Other than that, the service is outstanding, the beds are comfortable and the hitel is clean
- 5/5
The area is amazingly beautiful and very tranquil. Perfect place to get away to
- 5/5
Wonderful weekend getaway for our anniversary, will definitely be back again!
- 5/5
Was like a dream come true! Hotel issued us a huge room upgrade upon check in. Absolutely beautiful property!
- 5/5
Beautiful hotel and ideal setting. Relaxing and nice facilities. The hotel staff were also very nice and helpful. My only suggestion would be to consider a self-park option in addition to valet. We often had to wait a while to get our car and then had to pay both the parking rate and provide tips. This is my only constructive suggestion. Otherwise we had a very nice stay and enjoyed ourselves.
- 5/5
Beautiful Resort! Will definitely visit again!
- 5/5
The onsite dining was very good, and the views all over the property are incredible.
- 3/5
I was really excited about staying here, I used $250 in points. The grounds and over all appearance of the hotel were gorgeous. However, room service took over and hour and a half forgetting multiple items we ordered. The huge beautiful bathtub in the executive suite would not hold water. When we called to see if they had a rubber stopper or cover they wanted to send an engineer at 11 pm, after my baby was asleep. Naturally I declined. The hair dryer in the room did not work, and they charged us full price for the room along with the Expedia price by mistake. Seemed like a comedy of errors but not funny at that price $$$$. We were refunded extra charge and they gave us free breakfast.
- 5/5
We loved it so much we extended three nights
- 5/5
Super friendly and helpful staff, property was just beautiful.
- 5/5
The staff made our stay the best: Maria at Cayden’s; Jonathan at the front desk; Ivan at the pool, Darrian at Ignite. Maid service was fabulous with “Miss Kallie!” Our only complaint is the amount of flies everywhere and the smell of sewage at the pool area.
- 5/5
Amazing hotel! We enjoyed it so much we extended our stay