Sheraton Orlando North Hotel

Everything was good. Melinda the bartender was so homie, welcoming and friendly. She made the stay wonderful. They lost stars with me due to my last day and my ac stopped working. The maintenance worker came and didn’t even care to fix it and tried to act like I didn’t know what I was speaking on. I spoke with management who offered me extra points but it didn’t change the fact I got dressed and ready in a hot room and left sweaty.

N

Great

The air conditioner was loud, the iron was old and kept leaking out water, the remote wouldn’t work decent unless you turned it up to at least 55. The telephone didn’t work for me to call the front desk, I had to go into another room that room service was cleaning to call front desk.

It needs maintenance.

Everything was great

The price was certainly right. All the staff was courteous and respectful. Room was a typical room with 2 queens. Cleaned every day. Nice bar area. They do charge for overnight parking. When I need to stay in the area again I will definitely stay here vs others nearby. Highly recommend.

Great customer service from the front desk!

Excellent Service

Great location. Near interstate to allow for east travel BUT very quiet. Staff are amazing. As is food in all venues. Have stayed all over town as we visit frequently and have decided this will be our future home base.

The bathroom door glass was stained. Discusting. the A/C unit made so much noise

This hotel was everything I expected. The rooms are spacious and clean. Housekeeping was there every day. The bathroom was a nice size, IF you like hot water when showering you will be a happy camper. I enjoyed the stay. The hallways were quiet and the hotel actually smelled good. The food I didn't have but there were options. The pool looked amazing my time ran out so I wasn't able to get to the pool as planned. I was able to get to the bar and have a drink the bar tender Blaine was an attentive server, and my drink was so good. I will return. Oh yeah there is a 20.00 daily parking charge so bring extra funds for that.

Great staff! Neat hotel

Good for the price

Staff were great. Club level was down. Room was cleaned, but fixtures were worn, tiles were chipped and broken, a/c unit was loud and clunky. Mostly just general disrepair.

execelente hotel , buen trato y buena limpieza, recomendable

.

Very nice and affordable

Muy bien lugar la verdad.

Hotel was very clean and staff was incredibly helpful and nice.

Our stay was great as always. This room had a very loud air conditioner however we were so exaughsted it didnt bother us enough to complain.

Great location at a good rate!

No good sevice

.

N/A

Nice clean place, good location. The restaurant and bar were good. And staff was very friendly. I would recommend this hotel and we will def stay here again.

Good

La habitación está grande y cómoda pero la puerta del balcón no cerraba el seguro estaba roto , en el baño 🛁 el shower tenia unas lozas manchadas de óxido, creo que necesita una pequeña reparación para esta cadena de hoteles que son buen buenos.. .

Sean was an absolute delight really enjoyed our stay

Had to move because the first room smelt of sick, the second room the AC was broken and we had major leak from the bathroom faucet which causes the bathroom to partially flood, needless to say a stressful night with barely any sleep

My room smelled so badly of dog that I spent the 4 hrs there sneezing and coughing, then was charged 21.50 to park. Never again

My main issue was the doors that are supposed to open with key cards only were unlocked allowing anyone access to the building.

The room was covered in hair the door on the shower and to the balcony were EXTREMELY hard to open. The shower drained poorly to a point only one person could shower at a time having to wait an hour or more for the shower to drain.

Loved it

The hotel is nice and clean, but somehow I was given the key to a room that was already occupied. They said it was not showing up as occupied in their system, but the bed was not made, dirty towels in the bathroom, pocket change on night stand, iron still plugged into the wall. I knew something was off when my key couldn't acces the floor my room was on, when I went to front desk the women working couldn't figure out why. I manage to get up there, while someone else was going up. When I entered the room, I was taken back. Called guests service the guy who helped was apologetic, changed my room and gave breakfast voucher. Unfortunately these vouchers only allow you one basic breakfast everything else on the menu you have to pay for, so if you want an omelet forget it, smh. I enjoyed the location, I will give them another try. Just be sure to confirm your room is empty 😂 when they give you the key. Overall it was a nice stay.

Parking should be free or at least mention the extra charge making reservations. Also I made reservations for a room with queen beds and im pretty sure the beds were only full size.

The room was decorated nicely if plainly, but it was clean and the staff very helpful. The pool area was well maintained.

Hotel was very nice and well maintained.

Place was clean just didn’t like that they charge $20 for parking a day

The hotel is in a nice location and overall very quiet. The room was nice and spacious and staff was helpful.

Extremely disappointed with my stay. The room had roaches, which made it feel very unsanitary and uncomfortable. Reported it to front desk was moved to another in which the toilet was clogged and clearly had not been properly checked before guests arrived. I was also frustrated to find out there was no complimentary breakfast — instead, breakfast cost $26 per person, which was overpriced for what was offered. To make matters worse, parking was an additional $20 per night. With all the extra fees and poor room conditions, this stay was not worth the money at all. I would not recommend staying here.

Hotel charge for parking, a/c unit was loud.

Great place!

Loved this place definitely booking again when coming back

Nice

Friendly staff. Updated rooms. Nice amenities

Very beautiful and convenient for shopping N/A

Staff was very friendly. Other than that, it was what I expected.

Great!

Did not have the breakfast

loud ac unit did not have any bottles of water in room

What was expected

Staff was polite, no issue there. The property needs some major TLC. You can tell it hasn’t been kept up with from the outside to the rooms. The headboard in my room had stains, the walls had stains.. the bathroom had gross stuff in the corners. My bed had weird black debris on it also hair and stains on the pillow cases and sheets.. beds were hard as a rock! Paying for parking there is a rip off, it should be free. Not $20 a night.. I can see why it was $100 a night when we booked. Will not be returning. Also the pictures on here are misleading its not that nice and clean looking.

Clean room

Nice food chouces

Good stay

Good stay!

Clean room

WONDERFUL STAFF! So accommodating for during our stay. Will be staying here again when we return to Orlando

Breakfast wasn’t free, but the selection of food is very good!

Staff was great, room was clean. Air conditioner in the room was very noisy the entire stay. I hope it's been repaired!

Saturday night was a nightmare. Bass and sound kicked up enough at 1:30 AM that it woke me up. Called downstairs and I was supposed to know where the noise was emanating from...figure out it was from the party/ballroom, but suffered until 2:30 AM when it was over. How is no one checking the sound and moderating it? Property was clean, I think the rooms have been updated, but there is only so much you an do with a 5 story mid-00's atrium, lol, which dates the property, but not a big deal. Will not be back, unless I make friends with someone partying at a wedding until 2:30! Pool is large, lovely, towel service is inside the pool entrance. Not loving $21/night to park in an asphalt lot. Ice machines are on non-sequential floors (2 & 3, but there are 6 floors? Maybe floor 6, which is fancier has it's own?)

I am a loyal member of Marriot and Expedia. I stay in Marriot hotels often. This was kind of surprising to find my room with so much left over food debris from the last occupant. I was very dissatisfied with that.

Contacted property for customer service, issue was not resolved.

Great stay.

Staff were friendly and helpful. Rooms and Hotel are a bit dated but clean. The phone in my room didn’t work so I had to walk to the front desk if I needed anything. The tub drain was probably clogged, water drained very slowly. Breakfast was pretty basic

The room was dirty. They changed the initial room because it was dirty and uncompleted by housekeeping, and the new room still had garbage. It had weed, cigarettes, and trash from marijuana gummies in the bathroom. Definitely a bad service. The front desk guy was extremely, extremely rude. Bad experience. Good hotel; it could have better service.

Poor water pressure, loud ac

Good suburban Orlando hotel with outdoor pool

The hotel was fine, but it was a bit isolated from the rest of Orlando. I didn't have a car so that made it a bit of a challenge.

location, clean, staff was helpful.

The shower head I had was moldy and the room had a nasty smell.

Staff were courteous. Rooms clean. Disappointing no continental breakfast offered.

Hotel is just OK. Cleaning understaffed , left dirty towels in hallway.

Everything was great

Cool comfortable room and restaurant onsite.

Some beautiful hotel. We will be back.

The rooms were clean and bed were comfortable

This is the second time I visit. This time I paid a higher rate for a better room a waste of money.

Older place. Needs updating

Very clean. Good staff. Nice location. Loud air conditioner/heater.

Balcony was literally a 1 1/2 foot ledge and allowed no smoking.

Good breakfast. Staff was friendly but it looked that they were short-staffed specially since there were 2 events going on.

The hotel was like an abandoned warehouse: at first, i thought maybe it had gone bankrupt. But there was someone at the desk, and she did check me in. Room 513 was a nice enough room but not the upgrade i should have been given as a Bonvoy elite member. Toilet didn"t flush, elevator stopped between floors, andmsid banged on the door at 9 am, half an hoir before my alarm. And terrible location in a business park. Typical marriott hospitality,if you know what i mean.

Due to the terrible pillows, a couple questionable spots on my towel, signs aging on the building exterior and the way the parking lot is set up, I had to take at least one star off. Otherwise, the staff is kind the water and the shower stays hot and the room smelled clean and the size of the room and bed were impressive. For what my wife and I paid, I'm not upset.

Lobby is so nice, loved the atrium. Our room was cozy, we stayed for one night. It is a bit dated but the soap smelled great and the bed was so comfy. We had a problem with the tv and they sent a technician right away to fix it!

This hotel may say Sheraton, but its not. The rooms are dated and indisrepair. You are better off else where. Truely dissappoiting.

The property is very clean and well maintained. The location is amazing

First room the AC was broken. Got moved to a new room. The refrigerator was missing the rack to hold cans so you could only put three drinks in it. The light in the shower was out, they did fix it very fast. There was half a roll of toilet paper and no spare rolls. It was weird to have to request toilet paper. Overall staff were nice but the daily upkeep of the rooms was superficial at best.

Pool was enjoyable. Hot tub was great. Breakfast was excellent, hotel and room exceptionally clean and great smelling. Exceeded my expectation. They even found my chain which was very important to me. Love this hotel.

Worked great for my conference. Wish the parking was included since its not a special property to warrant charging

The room was very clean and friendly staff. Great atmosphere

Great stay! Convenient location. They do charge for parking FYI

Everything was beautiful and fresh

It is a great solid hotel for the price

Good Rwmodeled

Wouldn’t recommend coffee maker was filthy

having a microwave in the room

The room was fine-- clean, comfortable, good temperature, though the shower pressure wasn't great. What got me was the lack of service almost everywhere. My room wasn't ready when I got there at 3:15pm, so I had to downgrade to a different room just so I didn't have to wait any longer (they "weren't sure" when my room would be ready). So I change into my bathing suit to head out to the pool, and decide to grab a quick drink from the bar to enjoy poolside. It's about 3:30pm, and there is no bartender to be found. I'm told by others at the bar that they had been waiting about 15 minutes for the bartender to come back and either give them their checks or another drink, but that the bartender seemed annoyed with all these "last minute" drink orders already when it was only 3:00 when they ordered. I waited about 10 minutes and decided just to grab a drink from the little market, but there's no one working there either. I gave up on the drink and enjoyed the pool for a bit. The next morning I go to get a coffee at Starbucks, and the person at the register couldn't even bother to say good morning, they just stared at me like I was an inconvenience. Never did see anyone working the bar or the market register. But they had someone at my room door at promptly 9am asking when I was leaving, though check out wasn't until noon. Not the experience I expected from the Sheraton, and will probably not stay again if it is such an inconvenience to have customers.

Overall, this was a positive hotel experience. The lobby was clean and stylish. Check-in staff were courteous and helpful. We were given a free upgrade to the club floor, which was very quiet, a nice perk for a restful night. The beds were comfortable. I had ground hats for cleanliness because a couple of small things in the room were not cleaned well, like drink rings on the dresser and something had been spilled on the small table in the room from a previous guest and was not cleaned before we arrived. The hotel breakfast was good, if not overpriced. Portions were huge, so sharing is suggested.

Old place, needs renovations.

Beds horrible, no free breakfast or coffee, 20$ a night parking

He told us that 3rd party bookings did not occur there. We were left without a hotel and had to scramble to find another one. In the morning - we noticed that the hotel had charged us the entire amount for 2 nights. (funny because didnt he say we did not have a reservation.. they howd you get my credit card number to process payment) It then was a battle between expedia and the hotel - the hotel said that they did have our reservation and that we checked in. They asked us to wait to a couple hours until the cleaning staff checked the room, to ensure we did not check in... Absolutely unacceptable. We are traveling, and you held our money and then treated us like we were lying. Expedia and the hotel were awful. How do you treat people like that, and then ask them to wait for their money back.. its now 2 days later, and our money is still not returned to us.

the room was okay but i wanted a balcony that i would be able to sit and the only have enough room to barley stand outside im not even sure how that counts as a balcony it like a window edge and i did like how the hootel was only accessible for people who stayed there the place was kind of a rip off when booking it says BREAKFAST INCLUDED NOTTTT the breakfast was not included and how they scammed you is you make a plate and then tell you oh its 26 a person!! also, the club lounge was so nasty and not cleaned up there was mold inn the coffee maker no one was even in the lounge to make you a drink it's like why I even got a club room if nothing was available. I actually cleaned it up for them because I'm not staying somewhere nasty my pillowcases I don't think were even replaced cause there was makeup on them I asked for a replacement and last but not least THE HOT TUB WAS NASTY! Akid pooped in it the water was dirty and brown.

Location Guest service Room experience

Great

I will stay again. Very nice hotel and I love that check out is at 12 noon.

Great rooms

Room had no soap. Not a small bar of soap or shower gel. No conditioner. Went to front desk and asked that housekeeping send some up while we went to dinner. Got back and still no soap. Called and cannot get a person on the phone. Called from my cell, from the room phone, called the emergency number and the phone just loops back to Press 1 to speak to someone and it goes on and on for 30 minutes. Ended up going down to the front desk in my pajamas and had to refuse to leave until I got soap for my room. Poison ivy growing right by the front sidewalk, the sidewalk was all broken up and a huge trip hazard. The landscape looks like a total disaster. This place is a train wreck!

Ok

Always a good stay

The staff was friendly This hotel needs a major overhaul.

Clean room and pool was well maintained.

N/A

Room was clean

Quality Had no problem

I stayed 4 nights in this hotel and it wasn’t anything like my experience in Nov when I also stayed there and had a great time. First of all my bedsheet had a blood stain and looked worn, I requested to have it changed but no response till I left. Then my toilet clogged and even though I reported it three times to the front desk, it took them almost 14 hours to come and fix it . I complained and requested to have my room changed but was told the hotel was full and I would be on a waitlist and of course they never called me. The offered me a complimentary breakfast for all my trouble, imagine that! For the traumatic experience of not being able to use my own toilet for over 12 hours. That weekend the hotel was so rowdy perhaps because of spring break but the ladies guest toilet on the ground floor was stinking. This was inexcusable for a hotel of that standard. Needless to say I am extremely disappointed

Hotel is too noisy close to Highway. For the price my wife expected to have a better time.

Everything was great.

Yes

The restaurant area was freezing cold. I asked about the temperature and was told, "It’s under glass and I would just need to deal with it. I chose to eat elsewhere.

Comfortable bed Great bartender Problems with parking lot gate… exit gates confusing and malfunctioning

We had a good stay. The hotel was nice and clean. Would stay here again.

Everything was fine. The hotel convenience store sometimes you’re in a rush and just need a water to go and I had to wait in line for 15 min while the one staffed was checking someone in who was having challenges with their reservation. Having a way to grab things faster on your way out would be helpful

Clean. Good Food. Great Gym! Convenient Car Rental at Hotel

Nice hotel but could use a remodel. The ac in room 319 rattled loudly the hole time during my 2-night stay.

Overall it was good. But there was lack of towels provided. When I called room service, I have to go down to pick up the towels myself at the lobby. No complimentary bottled water provided, or lack thereof. Going out of the parking was annoying as you still need to scan the keycard.

Roominess, cleanliness, and staff. Friendly.

No

The staff was very responsive to my calls. I ate 3 meals at the An Tobar restaurant in the hotel and it was fantastic. Great service and great food.

spotless room, friendly and helful staff

I tried to get some questions answered but calling the front desk was laughable. No one ever answers.

The hotel was clean. It is just dated. The front desk staff were not very helpful. Overall it was a decent stay.

Room was nice and

Good bed and pillows

The air conditioner in the room was so loud that I had to wear earplugs. The Irish restaurant smelled musty, and moderately so; we didn't stay to eat there as planned. They charged 20.00 for parking in an area that doesn't warrant charging to park. I do not recommend staying here.

Clean room, very helpful staff, lots of privacy if need be, the lobby and appliances are clean as can be, beds very comfortable, A/C couldn’t have been better

Pool and hot tub closed seasonally. I booked this hotel because of hot tub and pool. We were completly lost as our vacation was planned around the pool and hot tub.

Great room! Nice property. Staff awesome!

Excelent

El hotel olía muy mal y la habitación también , cómo a humedad y el aire lo tuvimos que apagar porq el ruido era insoportable

Everything great

Everything was Clean. Everything was amazing; from my room, to the Staff, and thee overall Ambience. I’ll be back to Visit. Thank You for the Stay.

Their service was very bad. I asked for folding bed and a blanket they never gave it to me until it was time for me to check out. I had to pay for breakfast. I would like my refund for Friday

The bed comfort was decent, and the check-in and check-out processes were relatively smooth.

I was disappointed that the club lounge was closed for the entirety of our stay, and when we did visit before it closed on the morning of our first stay, we couldn't stay long becuase the heat was turned up so high. The bathrooms in the lobby are lacking maintenance.

It’s an older hotel, so the rooms are dated and smell a bit old.

Bathroom was dirty and coffee caps didnt fit the cups, too noisy with freeway.

shower curtains smelled, toilets had trouble flushing and or kept running, I stayed one night so i didn't bother. On positive, staff was nice, the room was clean.

Old but clean

the awful water, non-valid parking charges, elevators buttons not working, staff rude

The staff was excellect as well, they made checking in and out easy and they answered any questions I had.

She made a point to help me and my son through the stay We would definitely come back

The room was clean, comfortable, and very quiet.

Room was very nice except for the height of the bed. Im 5'4" and at 73 not excited about climbing to get into bed.

Charged me the full reservation after it was already pre-paid on Expedia. Still waiting on a refund.

Room was clean and comfortable. Front Desk staff was very friendly and accomodating.

My first morning at breakfast the staff that attends to us was rude and unprofessional. She let us wait for long time before serving us because we wanted to know if we booked breakfast in our stay At check in we have to actually walk up to the front desk and greet the 2 ladies that was there before they anything to us

Clean rooms and liked the Irish bar. Great bartender that was extremely friendly.

Nice and felt safe Charges for parking

Great!

Cleanest hotel I have ever stayed in !! The staff was outstanding!! They were very accommodating.

Hotel was very nice. Everything was incredibly clean and up to date. The staff was incredibly friendly as well.

Great location and quiet

Great service clean place beautiful atmosphere

Clean room great facilities

I stay here all the time since I had my class reunion bc the hotel is great & area is in a good spot and yu not to far at all from the mall and food places and I live in Orlando but once I married we live in Ga now previous military family and I always comes back to this hotel to visit but l like it and it’s clean enough for me to stay and the front desk is so nice , friendly , and caring. I will give them a 5/5.

The room was unacceptable and clearly outdated, with old furniture and an excessively loud air-conditioning unit that made it difficult to rest. Despite raising these issues, the staff refused to offer a different room. The pillows were extremely uncomfortable, further adding to the poor experience. The room was prepared for two people even though there were four of us; I requested additional towels and never received them. The shower water was cold, and the television did not work at all. Overall, this stay failed to meet even basic hospitality standards, and I will not be staying at this property again.

Ok

Kind, clean, and wonderful service

Everything was great, clean and great service.

I didn’t have breakfast and there wasn’t an option for NA

Nice and clean hotel. Friendly staff.

Clean rooms great service… nice ambience in hotel. Will be staying there again

The room was very clean, the staff super accommodating after my long drive from vacation. I truly appreciate the kindness.

Such a beautiful hotel at a great price. Lovely decorations, bar and restaurant. Friendly staff, clean rooms.

Nice clean room. Good amenities.

Staff was nice, the pub was nice but I think needs more cleaning and food wasn’t good

For starters I was charged for parking that I didn't use because my Son was my transportation. Now the 2nd issue and probably the most important for me the bedding was absolutely horrible! I could have slept better on the ground! Thank goodness I brought my own pillows and blankets because the pillows were as flat as a sheet and the blankets had a horrible odor! This was my husband's first time traveling since he completed his cancer treatments so I wanted to stay at a nicer hotel but we will never stay at a Shearton Hotel again

The room was basic, the bathrooms needed updated, the toilet roll holder appeared to have fallen and improperly fixed. Even the breakfast buffet was not satisfactory.

The room was very clean. Beds were very comfortable. And check in was easy

Yes

Clean rooms

the staff make you feel welcome. room are super clean. unfortunately the guest next door were so loud and keep slamming the door in middle of the night like round 1 am. that is the only complaint overall everything were perfect. i enjoyed it.

Great beds andshowers

Room is okay

Way overrated! The place was filthy absolutely filthy disgusting do not stay there. Really the breakfast is expensive and overrated parking is expensive and you have to pay every time you come in and out definitely do not recommend 100% that I say it was filthy and disgusting?

Room smelt like mildew and roof top had trash all over but overall stay was decent

I stayed in a Club Level King at the Sheraton Orlando North, and the experience was honestly amazing from start to finish. The room was spotless, spacious, and the king bed was ridiculously comfortable — like “knocked out in 5 minutes” comfortable. Everything in the room felt clean, well-maintained, and upgraded. Even though the Club Lounge wasn’t open during my stay, the staff made up for it with how accommodating and kind they were. Every interaction felt genuine, and they still ensured I had access to everything I needed. The breakfast buffet was delicious — fresh options, great flavor, and a really nice way to start the morning. Definitely exceeded typical hotel breakfast vibes. The hotel itself is quiet, well-kept, and in a perfect location for Maitland/Winter Park. Parking was easy and the property felt safe and peaceful. Overall, my stay was a 5-star experience despite the lounge being closed. The comfort, cleanliness, and standout customer service made it absolutely worth it. I’d stay here again in a heartbeat.

Yes newly renovated

I went to rest, and early in the morning there was construction noise.

Clean, and relaxing

The overall experience was just ok. The breakfast really was poor though. Having paid $16 each for breakfast in advance, there was only one breakfast option. If we wanted to choose an alternative from the menu it is an additional $16 charge.

The tv stop working didn’t get moved to another room. They was doing work on the rooftop banging on the roof.Had a top loader operating right outside of the room at 8:00.Worst experience ever staying at a hotel.Mangement wasn’t friendly at all no customer service skills at all.

Convenient location- however upon arrival the staff was not friendly at all didn’t even say Hello just said “checking in” - anyways they then told me there were no rooms available with 2 queen beds which is what i booked. There did happen to be a room available but the front desk lady was just not friendly or welcoming. Also the rooms are very dated and i’m not sure why they advertise balcony’s when there is not even room to stand.

Beautiful hotel. I loved my stay. I love how clean the amenities are, the bright lights in the room, the elevators, the food, the politeness of the staff. Thank you for making my stay memorable

The staff was sooooo friendly they were able to accommodate a last minute change I had, and they did it was such great customer service

Clean room, inviting pool area. Ate at the Irish pub. Had the short ribs with mash potatoes. YUMMY!!!

Beware 20.00 parking fee and rooms are dated. Staff were friendly and helpful. Irish pub attached.. was understaffed and prices were outrageous for a beer.

Yes. I was very impressed with the staff and cleanliness of the hotel and my room

Room was nice. There was no soap, no tv remote. Only 1 bottle of water and no coffee or condiments the machine . The staff that brought us soap were super friendly. Didn’t realize we had no coffee until morning. The food at the attached Irish pub was inedible . I was served a Reuben with a slab of fat instead of corned beef. The room was clean and the staff was nice .

The check-in was terrible. The desk agent who checked me in name is: Leonardo. He was very cold and clip. He had no idea about the conference that I am attending which is at this hotel which included discounted parking. He refused to give me my breakfast vultures which I pre paid for and as I was asking questions about the property, he looked around me said to the person behind me "may I help You?" My room is old and worn, though they are in the process of renovating this hotel. The other desk agents I've interacted with have been cretinous and professional. I spoke with another desk agent and suggested that Leonardo should be talked to about how he interacts with guests. The meeting room our classes are being held in is freezing cold! Another desk agent did give me my breakfast vultures.

Yes

Staff was help and welcoming. Premises was quiet and secure.

When you walk in your notice a huge stain on the comforter. The bed was hard as a rock. You barely had a balcony and they had a show going on at night and there was no parking for the guests and they where breaking down the event until 2am and that’s all you could hear.

Comfort and service, friendly staff....will visit again.

Feels outdated

Stains on couch. Hair in tub. Front desk service was great. Comfortable beds!

Very nice facility. clean, quite, the irish pub was wonderful. the only negative aspect of our visit was that the wi-fi was not working in our room, the lobby, or restaurant.

Room had an active hornets nest on the balcony. No real food options between noon and 4pm when the bar onsite opens.

Clean room

Absolutely terrible experience. Whatever you do, don’t get a room facing the outdoor AC condensers — the noise is unbearable! Forget about getting any sleep. I booked a king-size bed and instead was given two queens, with the front desk brushing it off because I booked through Expedia. The rooms are old, tired, and outdated, and the bathroom feels straight out of the 1980s. No hand soap by the sink, worn fixtures, and zero attention to detail. The only reason I stayed here was because it was close to my office meeting — never again!

Room smelled stinky and stuffy

Breakfast was very expensive.

The Sheraton is a nice place if you like a quiet environment. The facility met my needs and the employees were kind and accommodating. My room however is very dated, but was comfortable.

I had to call the desk everyday for my room to be clean and for the proper amounts of towels, hand towels, and wash cloth. One incident, the staff brought up towels (male staff) and my fiance went to the door. She said the man grabbed he hand and he was unprofessional which made her uncomfortable. We call the front desk. Instead of them acting on our complaint, they told ua to write up a incident report. This is unacceptable to me!

The staff was nice and the service was good, the rooms are a little outdated.

The room I’m in is fine now that the AHU is off (the filter must be full of mold) and the sliding glass doors are open. So all in all a pleasant attractive hotel just north of Orlando.

Beautiful rooms. Staff very friendly and accommodating

Staff was very friendly and kind. Very helpful and always answered phone on the first ring. Cleaners were kind and did amazing. Beds are very uncomfortable my entire party had back pain. Chris at the front desk was very kind and courteous he is a 10/10

Zero customer help. Also a big roach in my dresser drawer.

Rooms are entirely too dark, even with all the lights on. The floor smelled like a bunch of smokers were staying there, even though it was non-smoking. My view was horrible. It faced highway (noisy) and overlooked the dumpster area.

Clean and quiet hotel. We stayed one night, and we had everything we needed and felt safe.

Extremely pleasant experience with staff checking in/out. Great location.

Professional and friendly staff, excellent facilities

The pool was brilliant except the hot tub jets didn't work. Exercise room had new equipment but a bit small. Rooms too. The Wi-Fi either didn't work or wouldn't work on my old tablet. Phone worked fine.

Staff were rude!

The first room we were sent to was old, dingy, and had a bad smell. The second room was beautiful, renovated, and very comfortable.

Was exceptional and the price was great

Everything was wonderful! From the check in, everything was great! Polite staff, beauful room, and relaxing pool. We will definitely come back!

Just love it here!

Great location

Great clean facility

Great property and great amenities! Staff was excellent! Highly recommend this hotel!

Very comfortable stay.

Good place overall

Great customer service. Rooms were large and very ckean

.

This property was located in a great area near a lot of restaurants and shopping areas.

Harold, of hotel security, provided timely and accurate information and was extremely helpful. The front desk staff made sure we were all set with our accommodations and made usnfeel welcome. Overallvery nice experience.

The bed was very uncomfortable to sleep in on both nights. The pillows were very uncomfortable as well. The remote control was slow when changing channels or viewing services like Netflix and prime video. The black out curtains allowed some light to enter because it wasnt able to close properly. Also the ac unit was set to a low temperature but wasn’t able to cool the room to desired temperature. They said that my room key allowed me access to the parking lot but when I used room key to have access it was denied. Went back to the front desk to fix the issue they said it should take 5 minutes but the issues weren’t resolved. It was my wedding anniversary si my wife and I was disappointed.

No problems

Fuego

The receptionist was unfriendly, hard, and ruff.. zero “welcome to stay, get to your room and leave …” I hate my job so, I don’t care . Serious lack self belonging ..

Spacious lobby

The room was nice. The bed was nice. Bring your own pillows. The pillows are flat. When I booked the room it said one of the features was free breakfast but then told it wasn't included unless you're a "member". The hotel was filled with kids going to some kids hockey tournament so the lobby and hallways were loud & crowded and the kids were running around everywhere and playing hockey in the middle of the lobby. There was only once ice machine that barely worked on a random floor with no signs saying where it was in an entire 6v story hotel. The parking lot system was annoying and shouldn't have cost so much extra.

Amazing property and staff. On site Iriish pub has awesome food. Great amenities and location to interstate can’t be beat.

The first night when we got to the room the A/C was working and over the night it wasn’t cooling anymore so I woke up during the night many times because it was hot so the first night I was not satisfied with that the other night we were switched to another room and the A/C was working fine but since they had an issue with the A/C I to believe and will most definitely would appreciate if they disconnected some part od the money that I was charged that there was and issue on the hotel end and it wasn’t my fault

Staff was awesome , but rooms need new AC , my room was so warm even with the ac running

I visited my daughter and decided to stay the night. The check in was quick but the staff were not so friendly throughout the stay. No gestures or smiles. Like unhappy employees just needing a paycheck. The hotel stay was relaxing and clean. I have no complaints about the room.

Good spot

Didn’t know you had to park. $21 a day is crazy, you paid to stay shouldn’t have to pay to park.

Everyone on the staff is very friendly and knowledgeable the food was great beds are very comfortable very clean spacious rooms bathrooms are great

Amazing stay will definitely come again

Lack of food during day

Amazing stay !!

The property was nice. A little off the beacon path but a great escape from the theme parks and busyness of commercial Orlando.

First time staying here and Axel checked us in. From the moment he greeted me, the customer service was top notch. We absolutely love our room and appreciate the wonderful customer service Axel gave to us. He’s a gem!

Beds too low

Good service

Great

The only negative ( I did report it to the front desk) was an uninvited small brown visitor on the floor when I turned on the bathroom light. I was able to execute it with my slipper.

Nice place and cleanliness of the room was awesomely great.

First room I was in had a leak from something and the carpet was soaked, but staff was fantastic and got me moved to a different room. Clean, comfortable, quiet. There for business so didn't really explore amenities, but wifi worked and there were a variety of outlets to charge computer and phone

all

Shower faucet have mold and look to bad

Worst Marriott brand hotel I have stayed so far. Sheraton Orlando North is disappointing with their dirty rooms and awful service. I always have had great experience at Marriott hotels and I prefer staying in Marriott because they have best rooms and great service but this Marriott’s Sheraton hotel was beyond disappointing

Everything was great, the only thing that could be a bit better is the ac didn’t work so great and the beds were super firm. No big deal though.

Our room was dirty. The phone was pulled out of the wall. We got 1 towel. The room was never cleaned.

I just wished the shower drainage worked and the cold water faucet didn’t make so much noise

Very clean hotel. Staff very courteous

There was extremely little bit too hard other than that everything else was great.

Excellent staff

From the staff to the room always clean and friendly…

Food was not good and the room ac was noisy and did not work

The food was overpriced so we did not eat at the hotel. Replacement of amenities was poor. Had to shower with hand soap as there was no bath gel. Had to request hand gel, toilet paper, wash cloths, and shower gel. Every day was a mystery if they were going to replace was was empty or used!

Arrival was great very fast staff great but room was very noiay due the air conditioning and smell of weed on the hallways

Nice and comfortable. Except $20 a day for parking.

Very clean & staff was friendly.

Great can’t wait to come back

Na

Cool

The room this time was old, the carpet was very dirty, the bed was terrible and the a/c sounded like a train. I didn’t get any sleep at all and I was very tired.

Young lady who checked us in was super friendly , very sweet! Will be back ! She needs raise .

Great stay

Came for a training event, comfortable room, nice and spacious

No complaints about the property at all. Did not like having to pay for parking

Nothing bad to say. It was a nice clean and friendly service.

Quite and peaceful

Enjoyable

Perfect

Everything

It was a great stay!

It was near everything

Clean and quiet friendly staff

Good, clean hotel

I had a good experience overall. The staff were great and very pleasant. The food at the restaurant was fresh and well prepared. Parking was convenient and easy to access. There was a minor issue with the toilet which appeared to loose, not properly sealed. Therefore, there was noticeable, persistent fouled smell in the air. Shower pressure was a bit lackluster but manageable. The pool and hot tub were very refreshing. Thank you.

This is a very nice hotel, but if you have mobility issues you can wind up a full city block away from an elevator. The hallways are endless. Also, the neighborhood is pretty much an office park and they charge you $20 a night for parking, even though parking in the area is plentiful and not a problem. The beds were very hard and uncomfortable. On the plus side, the hotel is spotless, the rooms are a good size and they're pretty.

Would certainly stay again

Property exceeded my expectations.

The hallways smells like weed, stain bedsheets and loud AC

it was clean, quiet, affordable, and convenient exactly when I needed it.

The hotel was clean and quite. The staff was friendly and helpful. Check in and out was quick and easy.

Convenient and very clean and the people were very probably

Beautiful property!

Clean, relaxed, and they upgraded me

The hotel and cae rental seevice ws outstanding. The Southwet flight was amazing. The Frontier frlight was ghastly.

Absolutely great experience! Rooms as clean and beautiful. Beds are so comfortable. If i can give 10 stars ⭐️ i would.

Great

Amazing

Room could have been cleaner

The AC in the first King room were placed in sounded like a literal helicopter. They then said they had no other King bed rooms, so they placed us in a double Queen room. The drains in that room smelled like sewer. It seems like there are a lot of deferred maintenance issues overall at this hotel.

Property was nice the only issue I had was the outlets in our room did not work and I was to tired to have anyone come check.

Not only do you have to pay for parking, you have to pay for breakfast as well if you wanted it. We were woken up by the fire alarm and had to vacate the building without being given any explanation. I won't be staying here again.

Nice pool, EV charging, good breakfast, excellent bar and restaurant inside

I stayed here for 5 days. It was cleaned daily, but there is definitely a deep clean that needs to be done. Hopefully it was the floor we were on, but the hallway carpet was deeply gross. The shower head had mildew. Maybe it's that I was comparing it to the Sheraton at the Houston airport which I've stayed at quite a few times. Front desk staff were always excellent, which to me is more important so I still give it a 5 star!

Staff were excellent but the hotel needs an upgrade.