Super 8 by Wyndham Lynchburg VA

The staff was helpful and friendly It needs to be renovated

SHAME on you Wyndham. This property needs a MAJOR OVERHAUL. Room is outdated and smells so musty that I went and bought air freshener and sanitizing wipes. Iron board was broken and only 1 set of towels were provided. Telephone did not work. Horrible conditions!

Don’t waste you time or money. Filthy, smells like cigarettes and there’s roaches

Bed bugs

There is no forcing function for them to improve the hotel because of its proximity to the university so it remains a dump and they charge way more than what should be legally allowed. We think someone was living next door to our room. His room was trashed and we heard a cat. I don't think he was paying the Disney prices. We will not stay at this hotel again. I never thought I'd say in my lifetime that I could not afford to stay at a Super 8.

The hotel condition is nasty Old, smelly, broken light

The hotel condition is nasty Old, smelly, broken light

Never ever stay here. This place has to be condemned for safety and drug traffic. Super 8 Wyndham corporate I dare you to stay one night. The manager has said in response to similar reviews that deep cleaning and improvements are being done. It’s not true. Best location to Liberty University and such a shame.

The staff Everything else its a DUMP THE EMPLOYEES DESERVE A BETTER PLACE TO WORK

Superb

that the TV and satellite remotes didn't work correctly

The location I registered online and paid for a queen, upon arrival I was told only a double was available since they were sold out. When entering the room, we noticed the carpet has major damage, the bedspread had cigarette holes in it, food was left over from the last guest. The bathroom only had one set of towels and the shower gel on the sink was already used. Only one of our lights worked and the tv turned off when you had the light on. The room smelled of mildew and the ac didn't work. When reported to staff, we were told to open the widow. The elevator is broken, along with the wifi. The whole hotel smells of cigarettes and maijuana, which is says is a non smoking hotel. Half the rooms are empty and being worked on, 24 hours a day. The rest are filled with people doing drugs in the stairway. The breakfast is plain bagels and stale muffins. Being that this hotel is affiliated with Wyndham, I expected more. This hotel is down at the bottom with the roach motels pay by the hour motels. I will never stay there again and will make sure people know that the website is very misleading.

I registered online and paid for a queen, upon arrival I was told only a double was available since they were sold out. When entering the room, we noticed the carpet has major damage, the bedspread had cigarette holes in it, food was left over from the last guest. The bathroom only had one set of towels and the shower gel on the sink was already used. Only one of our lights worked and the tv turned off when you had the light on. The room smelled of mildew and the ac didn't work. When reported to staff, we were told to open the widow. The elevator is broken, along with the wifi. The whole hotel smells of cigarettes and maijuana, which is says is a non smoking hotel. Half the rooms are empty and being worked on, 24 hours a day. The rest are filled with people doing drugs in the stairway. The breakfast is plain bagels and stale muffins. Being that this hotel is affiliated with Wyndham, I expected more. This hotel is down at the bottom with the roach motels pay by the hour motels. I will never stay there again and will make sure people know that the website is very misleading.

The hotel room was literally falling apart and was dirty. Dark hallway.

The staff Everything else its a DUMP THE EMPLOYEES DESERVE A BETTER PLACE TO WORK

Didn’t even get out of my vehicle. As soon as I arrived it was obvious that this is not a hotel. It is a homeless shelter. Expedia should be charged for even offering this crack house as an option for lodging. I’d rather sleep in my car

Smells bad,old ,dirty

Smells bad,old ,dirty

The light by the door controlled the tv it had to stay on for the TV to stay on. We had problems with the keys to the door not working. The light by the window didn't work and I think there was a short in the other lamp.

The staff was very friendly and helpful with our problems. The light by the door controlled the tv it had to stay on for the TV to stay on. We had problems with the keys to the door not working. The light by the window didn't work and I think there was a short in the other lamp.

Broken furniture(desk chair in room, very stained) tv remote would not work. Musty smell in room. Lamp in floor as walk in. Changed rooms. Several Burn marks in bed spread, fan not working in bathroom. No toilet paper holder, took toilet paper and put in holes in bathroom.

Broken furniture(desk chair in room, very stained) tv remote would not work. Musty smell in room. Lamp in floor as walk in. Changed rooms. Several Burn marks in bed spread, fan not working in bathroom. No toilet paper holder, took toilet paper and put in holes in bathroom.

This place is terrible, I've never seen anything like it. I paid for 4 nights but only stayed 1 because it was truly unsanitary. We traveled for 7 hours and when we arrived, around 8:30 pm, we were met with passive-aggressive service and they told us that the room was not ready yet. They then sent us to a room that was still being cleaned. We went back to reception, they put us in a room with a lot of mold and smelled of heavy cigarette and marijuana smoke. We spent the night there because it was too late to look for another place but we could hardly sleep because of the smell and we actually had nosebleeds from the air quality. The room was super unclean. Blanket was very thin and had holes in it, there was a bug on the bedside table, the mini fridge and TV did not work, loud, unruly neighbors and many other places in the room were left un clean. We left around 7 am for another hotel and without a refund. There are so many things that I could spend hours writing about what we went through there. I definitely do not recommend this horrible place.

This place is terrible, I've never seen anything like it. I paid for 4 nights but only stayed 1 because it was truly unsanitary. We traveled for 7 hours and when we arrived, around 8:30 pm, we were met with passive-aggressive service and they told us that the room was not ready yet. They then sent us to a room that was still being cleaned. We went back to reception, they put us in a room with a lot of mold and smelled of heavy cigarette and marijuana smoke. We spent the night there because it was too late to look for another place but we could hardly sleep because of the smell and we actually had nosebleeds from the air quality. The room was super unclean. Blanket was very thin and had holes in it, there was a bug on the bedside table, the mini fridge and TV did not work, loud, unruly neighbors and many other places in the room were left un clean. We left around 7 am for another hotel and without a refund. There are so many things that I could spend hours writing about what we went through there. I definitely do not recommend this horrible place.

Passable

I really liked the staff, especially a girl named Brooke.

I really liked the staff, especially a girl named Brooke.

I learned a long time ago to pay in advance for reservation, or they can get cancelled. This time I traveled with just my daughter, payed for two beds. We got there a little late in the evening and they had our room already chosen. They gave us a single bed. Just because there are two people, doesn't mean they are a couple. I paid for two beds, I wanted two beds. The staff was accommodating though and got us a room with a pull out couch, so good on her. The drawback to that was the room was nasty. The floor had an icky feeling, holes in the curtains/blankets and holes in the walls as unfinished. So it was probably an emergency room. The breakfast was waffles, little bit of cereal, watered down apple juice. I travel quite a bit and been in some dives, I wouldn't go here again. Avoid if possible.

The outside ok lobby was fair leak in main lobby with luggage cart and 55 gallon trash can to catch the water The one lady was nice the older white guy kinda weird and rude the hallway smell like fried fish the room was nasty smelled like ass TV maybe 22 inch Ragged azz lamp in the corner of room

Wifi None

Wifi None

The friendly staff and the water was hot for a shower. It is run down old nasty it stinks bad in the hallways the hold building needs to be demolished and rebuilt

Dirty. Homeless

It was ok but was pretty run down. Staff was very friendly.

Our room had a horrible odor. Smelled of mildew and dirty socks. Room was otherwise clean but smelled like the carpet had gotten wet and was left to air dry in the dark. Stairways and hallways smelled of smoke and had litter.

The property is in need of updating. The check in staff was welcoming, but the morning staff the next day wasn't as cordial. The room provided a place to sleep for one night, which is all that I really needed. But the carpet had tears/ runs, the pillows were worn out, the veneer on the door to the bathroom was coming off, and the toilet set was broken where it attached.

Tv didn’t work, no coffee pot in room, breakfast minimal, dirty, needs much refurbishing, hallways smelled of marijuana

I would give this zero Stars if I could. I've been to a lot of hotels and this was by far the most sketchy. If you have a student who goes to Liberty, it would make sense to stay at this hotel because it's so close to campus. Don't fall for it! Stay far away from this hotel.

People hanging out in the parking lot asking for rides and such very shady looking characters...

Room was missing blankets. Room was neglected.. whole hotel needs upgrades . Rooms smelled like smoke. Cigarettes on the carpet in the stairwell. Cleaning staff was very loud in the rooms and hallways ( this was early before checkout)

Room was not nice at all

Got charged and didn't even go there and couldn't even get a refund

The clerk at check in was nice but extremely unprofessional answering two personal phone calls while checking me in. I checked in a 9pm and there were bags of linens around the counter because housekeeping was still working. The bed, floor and surface areas of the room were cleaned but the walls, ceiling and windows were horrible. Everything in the bathroom needed major maintenance including the shower valve falling off the wall, the curtain rod was hanging down, the toilet rocked on the floor, the sink was cracked and there was a large unprofessionally done patch in the ceiling that was still leaking. The breakfast was a joke from nothing more than a couple of apples, cheerios, and some sort of pink waffle batter. One of the worst hotels I have stayed in.

There were roaches in the fridge and freezer. The doorknob came out of your hand, ring around a light fixture hanging, roaches on the microwave cabinet, and in the bathroom. Have pictures to back up statements.

Cockroaches, never seen them ever. No blankets.

The elevator worked, thats about it. When we got there they said they didn't see our booking, and when we showed them the receipts they said that they couldn't do anything except cancel the booking. When we got to our room there was hair all over the towels, a bug in the bed, stains on the floor and butcher knives in a drawer. We moved rooms and the next room had no sheets on the bed.

The entire building is old and decaying. The second day of my stay, I seen two roaches, plus dead bugs in the window seal. The room smells like smoke, and doo doo. Walking in the hallway, you can smell weed. The company have the audacity to asks the guest to read and sign a paper, which states, if you are smoking in the room a charge of $250 will be deducted from your debit/credit card! Lol the room smells so foul I couldn’t believe they want you to accept the terms. Breakfast? Don’t bother- unless you like sugary cereal, hard bagels and coffee/tea.

Nothing but the staff Room

Location to conference was perfect. Facility was dirty, elevator had sticky floor. Room hadn't been vacuumed. Bathroom was clean. but during night found roach in bathtub. We were left 1/3 roll of toilet paper sitting on sink counter. One towel and washcloth for two people.

Didn't have breakfast The place was filthy, had to have keys redone to get in, elevator not working, no outlets in room seemed to work, TV not working, offered to move me to a room that had a frig that didn't work. Worst place I have ever stayed in the 55 years of travel. I can't believe Wyndham assosiates it's name with this facility. I will be sending a review to Mr. Ballotti. I had to leave and check into another motel down the road.

Location There was a soft spot in the floor by the heater, the bath tub leaked there were cock roaches and the bedding was uncomfortable and dirty

It stinks dirty nothing about this hotel I recommend anyone staying here no towels dirty floor not clean tv broke just horrible

The location is great but the motel is the worst I ever stayed. Is not clean, you will see roaches crawling on the wall, ceiling and on the bed as well it’s really disgusting. The staff doesn’t want to give you enough towels and the smell it’s really bad like there is mold in the room. I do not recommend this motel it’s the nastiest, horrible place. My family and I had to sleep with the lights on because we didn’t want any roach crawling on us. That is why I rated this place really bad. The owner needs to call pest control and get rid of the smelling of mold.

The female clerk at the front desk Saturday morning Outside appearance

We were unable to eat breakfast because the area was filthy and had not been cleaned nor were the food storage containers. The elevator was broken, but it was not advised on the website. The floor area in the entire hotel was dirty. The mirror was broken in the bathroom. The blanket had cigarette burn holes in it. The first room assigned had not been cleaned. And the items in the kitchen were filthy and had not been washed. The television was broken, and the staff did not come to fix it after being advised. The staff refused to remedy this issue on site, which is very poor customer service.

No chair, no washcloths, no coffee, no clock, no luggage racks, security device loose, no do not disturb tag, no instructions for tv operation (had staff show operation). Many bugs in room, bed and bathroom. Horrible place.

The peolpe that qork their was good The room

The bathroom lock was broken, the guest laundry was out of order, our tv didn’t work, the carpets were stained and had many holes where you could see concrete below it. Our room had obviously not been vacuumed as there were crumbs and wrappers around one of the beds. The lobby reeked of marijuana when we checked in.

The red flags began when we pulled up to an aging property with no cars in the parking lot. As we entered the lobby we could tell this hotel had seen better days. The lady at the desk was nice and welcomed us. We were given a room on the 2nd floor. As the elevator doors opened we were greeted by a dark hallway with a musty smell. When we entered the room I knew we would not be staying. Old furniture and bed linens. Stained sink; cracked caulk. The garbage can was full. The whole room gave off a "run now" vibe. We quickly checked out and went elsewhere. This place needs a MAJOR update to compete with newer local hotels. It's clear the owner has let this property decline.

Clean room

Staff was very nice. Room could have been cleaner. Found: old Cheerios in the fridge, a dead beetle on top of the bed covers, and a short black curly hair stuck to the remote. Yuck. Won't stay there again.

Manager was aware and apologized. Still I had no ice.

- Continental breakfast - juice machine broken, coffee carafes empty more often than not - TV remote didn't work; had to change room - Boogers on wall - Whining dog in room next door - Despite these issues, staff was friendly & helpful given the issues beyond their control

Need to fix the bug problem

We did not stay. It was too dirty. There was water on the bathroom floor. The carpet was not vacuumed.

Very slow check in, elevator didn’t work, and there’s a major crack in the tub!

not good

Pro: location. Other than that, this would never be a recommendation. First, we had two keys and only one worked to get in. I went to get the other programmed and she gave me an extra. Now, I had 3 keys and still only one worked. The hotel smelled of Indian food. We were put on the third floor even though the elevator was broken. The hall carpet was filthy and never vacuumed during our two day stay. The same mud/grass was there for both days. The bathroom door was falling apart and held together with red duct tape. The insulation of the door was leaking out the bottom onto the bathroom floor. Because the door was broken, you couldn't close it completely or lock it. The sink lacked a drain stopper. The toilet had a worn wooden seat that you could see the wood through the white. The shelf for towels was missing (holes in wall), and the toilet paper holder was missing the inner roller. The closets and the bed frame was falling apart. They barely have enough bedding to be warm. One bed had two top sheets and the other a sheet and ultra thin blanket. We requested two queens and it looked like two full size beds. The TV didn't work and there was a piece of plywood against the wall. The windows were dirty. The bedside lamp was rusted. The bathroom was lit solely by a very dim mirror. The room smelled musty. The walls of the bathroom were badly scarred and needed redoing. Breakfast was incredibly sparse. If staying in Lynchburg again, this will be the last place I would stay.

I am writing to express my deep disappointment with the condition of the room we were given. The space was dirty, the cabinets were broken, and both the beds smelled and appeared unclean. The room was in such poor condition that we felt it was unsafe and unsanitary to stay. In fact, the situation was so unacceptable that we chose to leave in the middle of the night and drive home rather than sleep at your motel. This is not the level of cleanliness or care any guest should experience. I am requesting that you address these issues immediately and review your housekeeping and maintenance standards to ensure no other guest goes through the same experience.

We arrive at the hotel, checked in, and went to our room. It had not been cleaned. The beds had been slept in, there was trash out, dirty towels, and the whole room was a mess. We went back to the counter and two other customers were having the same exact problem. They had no clean rooms to offer us so they had just sent us to dirty rooms. There were no apologies. No pleasantries. Just a disinterested employee talking quietly to another employee. We had to ask for a refund and go find another hotel. I still have not received my refund. Not surprised. This was a terrible experience and I would NEVER book a room here again.

Sucio, NO hacian limpieza de habitacion, habia q bajar al lobby para q te cambien toallas, lleno de cucarachas (tengo videos) NO habia desayuno salvo un termo de cafe y una maquina jugo manzana. He pagado seguro! Como inicio el reclamo?

Water was nice and hot to shower bed was ok but it was dirty. Tv didn’t work my husband messed with it until he got it working. Fridge was dirty. Killed a bug in the bathroom. The breakfast was terrible we didn’t even take advantage of it there wasn’t much there.

Just not clean in the hallways, no seat on the toilet

room smelt disgusting, dust on everything, they charged our card 2x after we already paid for our reservation.

The entire hotel felt neglected. Room was dirty and smelled.

They apologized at checkin for the condition of the hotel and they said it’s under renovation. I didn’t see any construction/repair work going on. Main room light was not working, insects in room and in bed, and holes in bed sheets. Garbage left in elevator lobby for a day and a half. Dingy smell in room.

This hotel is absolutely disgusting

I found bed bugs, and roaches ! I have come home with bites everywhere and they refused a refund!

Ceiling had 4ft. Crack couldn't use volume on tv, or turn it on. In room coffee maker had no coffee, asked front desk for coffee for the room, an they never did. Bathroom had one towel an one facecloth.the breakfast was terrible. The hotel needs a major overhaul. Everything outdated. They didn't even have a blanket on the bed.

The room was filthy. There were spiders on the walls and floor. The toilet kept running and the handle in the sink was very hard to use. This place needs a major upgrade.

We had the ADA room. There was a broken smoke detector, ripped out fan in the bathroom, broken furniture, roaches near the microwave and in the bathroom, fleas inthe bed. There was no comforter, the kighting was very dim. From checkin to checkout I only stayed 34 minutes. The satff was unwilling to process the checkout or take a complaint. I had to escalate it with both Hotels.com and Wyndham.

Great stay highly appreciated and recommended

Room wasn’t very nice. It was clean, but falling apart.

Absolutely gross. Room smelled like wet dog and mold; no blankets on bed; no breakfast as advertised. It had “pay by the hour no tell motel” vibes. Doors didn’t shut properly.

Room was clean and was conveniently located to where we needed to go. Check in was relatively easy. Room was in various states of disrepair the ceiling in the bathroom was 1/2 painted and the exhaust fan was missing the cover. The towel rack was falling off the wall. Several rips in the carpet. Jacuzzi area had several broken tiles. The auto temp control and thermostat didn’t work on the AC/Heat. Satellite TV didn’t work. Arm rest on office chair broken off. Room smelled stale. Went to go to breakfast Saturday morning 10/25 4 items Toast, Cereal, oatmeal, waffles. Waffle mix was out. Informed the front desk attendant. Said she would get some more. Waited for quite sometime so we approached her again. She informed us she was working on house cleaning list. After several more minutes we left and decided to go to Hardee’s I had to come back inside as I forgot something in the room. She had just refilled the waffle mix. It appeared she waited until we left to do it. Saturday night sometime around midnight some tried to get into our room. They were able to unlock the door thankfully we had latched the top latch and it prevented them from entering. I’m sure it was a mistake but how did their card work out door?!?!. Overall I would not recommend this a a place to stay.

Sent a list to hotel. No blanket on bed, toilet kept running, phone not connected, breakfast stopped 1 hr before wuoted time, no hangers, no ice bucket, very poor lighting.

automatically for changing credit cards. Nice attendant backed that out for me ( Never using 3rd party reservation system again—second time same problem) Door key cards constantly needed resetting Tv never fixed during 2 night stay Freezer box filthy Something slug on walls and ceiling never cleaned No cups of any kind in room Room smoke alarm outdated past service life Bathroom Fan not working Light not working (very dim light) Towel racks broken/ collapsing Conditioner but no shampoo Nice service staff but place was a wreck.

I was bitten by something at this motel I left ,the stay was for 7 days on about the 4day I was bitten on my legs , i showered and continued on because I was there due illness of family, the next day I woke up to bites on my neck, I had staff take a picture and went to front desk immediately and ask what should I do ? He said leave I did and called Expedia and they offered me a refund for 5 days,

The proprietors clearly only care about one thing: saving themselves money. They do not care at all about the customers' experience at all. Example: the rooms are equipped with small coffee makers, however the hotel DOES NOT PROVIDE ANY COFFEE PACKETS TO BE USED IN THEM - How ridiculous is that??!!! Why? Because the coffee packets would cost them some MONEY. The hallway floors are absolutely filthy; had not been vacuumed in a long time and had not been cleaned probably ever. Breakfast was a total starch-fest except for a few hard-boiled eggs. Ironically, the cleaning staff is quite good. However, their hands have clearly been tied by the stingy owners. You can only do so much on a shoe-string budget.

They gave me a key to a room that wasn’t clean. Breakfast was limited to 2 brands of cereal and GV muffins. Staff didn’t seem to know what they were doing. Dirty inside and outside around. It’s okay if you’re looking for the cheapest deal.

Roaches in the room, bathroom door falling apart, inadequate bedding )thin sheet and no comforter), tv remote broken, dirty and poorly managed

Just a dated hotel

There was nothing on Breakfast bar but cereal, the bed had nothing but a sheet so luckily the heating worked so I could stay warm. TV didn’t work.

Room was dirty sheets were not clean only two pillows on bed wash clothes were dirty

Our stay was impossible due to the disgusting sanitary conditions. Our first room (#104) smelled like 50 cats using the same dirty litter box. A worker convinced the man at the desk to give us a new room (#120). The new room smelled like smoke and strong chemicals/sprays. Our other room on the 3rd floor had not been cleaned, it had a dirty towel, garbage, and food smeared on the wall. The entire building reeked of smoke, chemical sprays, and there was garbage in the hallways. We all felt dizzy, nauseous, and had headaches within 15 minutes. We were told we would be refunded our money. It has been 6 days and we have not been refunded our money. We were in Lynchburg for our son's wedding, but we chose to sleep in our car rather than stay at this hotel.

The stay was ok. Our room keys stopped working after we went to dinner. There was no coffee for breakfast. The room was relatively clean but in poor condition. The second door lock didn’t work. We were only given one set of towels for 2 people.

The beds didn’t have any blankets only the very thin bedspread. After going to bed and having to get up to go to the bathroom I turned on the light and there were cockroaches everywhere! I didn’t get any sleep because I feared that there were bugs everywhere and it was so embarrassing to have a friend with me.

They checked in our reservation to someone else so check in was a mess and room keys never worked.

I did not eat any of the food there. The overall condition of the property was rundown, and the rooms were in poor condition. The room had a terrible smell and I felt uncomfortable sleeping on the bed as things seemed dirty in general. Would not recommend staying here.

It is the most disgusting place I have ever stayed. Two of the rooms had bugs in the bed and we cancelled those rooms and 4 from our group went and found another hotel. In my opinion this place should be shut down until excessive cleaning and upgrades are made. I had 18 women from my church and it was very disheartening to me and the group. I will NEVER come back to this establishment. The only plus was Winston the desk clerk. He was very friendly and so apologetic. If the health department investigated it would be shut down NOW!

Winston was awesome and the hospitality was great

The hotel did not look like it did in the pictures online. Everything looked dirty, the smell was terrible! I asked for a refund and thankfully I was able to find another hotel at the last minute!

We checked out as soon as we saw the rooms. Dirty

When we arrive I told the lady I was checking in under my name and she said nooo we don’t have a reservation for you, I said yes I have the confirmation here, she then told me no again, she acted as if she wasn’t even going to check! She then searched me by my ID and found my reservation….. the Elevator was broken so we had to walk 3 flights to our room, the carpets were absolutely disgusting, the hallways smelt awful. The tv in the room did not work, along with the bathroom light and the light over the bed. We had absolutely no towels in our room. It was such a bad experience to have on the night of our wedding, definitely considering it was $150 for the night 😡

When we entered our room it had a musty smell. The TV did not work because there was no direct tv box. Front desk said they had to wait for another room to check out so they could swap it out. We left for dinner and when we came back we noticed they had not installed it. I went to front desk and they handed me the box so I could install it myself. I was unable due to missing cables. At this point I noticed the door would not latch and the frame around the door was coming apart. I went to front desk so we could change out rooms. Again this other room also smelled musty. Doors on the side of the hotel don't close posing a security threat. The elevators was not working and the stairwells were filthy some stairs even covered with vomit. Management was indifferent to our concerns. Worst experience ever. We even spoke with two other couples that were checking out at the same time and they had just as bad of an experience.

Although the check-in staff was super nice, the facility itself was truly terrible. We ended up checking out and leaving within an hour due to the horrible mold, mildew, rust, and dirt.

Our room was filthy, as was the rest of the hotel. We ended up booking another hotel and leaving.

This place is absolutely disgusting. The owners should be ashamed of themselves. No towels,no toilet paper,smelled awful,bad lighting, the man at the front desk was awful. When we told him about bugs in the room he tried to hand my son a can of bug spray. My ceiling was falling down the floor had weak spots the sink leaked the air condioner was loud. The elevator didnt work and we were on the 3rd floor. This place should be condemned.

The only nice things about our room were clean linens and a new lighted bathroom mirror. The black microwave door handle was repaired with white epoxy, an outlet plate was missing, the shower curtain was old, the bathroom doorknob was loose, the curtain had a big hole in it, the carpet had a big sticky spot. The hotel elevator was broken and the stairwells were greatly in need of vacuuming. The landscaping out front was full of cigarette butts. The front desk ladies were pleasant but not very available. We were glad to find a place to stay by Liberty University so we could see the footballl game, but we will avoid staying here in the future and caution others.

Property was very outdated, dirty room, smell, and had roaches. Room did not have nightstands nor lamps, location of the hotel is ideal for visiting family and friends of Liberty University. This can be a great hotel to stay at due to the location. Major renovations is highly and greatly needed.

This hotel is old, dirty, uncomfortable, with bad customer service. There was a big blood stain on the rug. The room smells like smoke. The bed was uncomfortable and I got a backache from sleeping on it. The bathroom has a filthy bath chair, broken light, outlet hole and broken toilet paper dispenser. No towels or shampoo and nothing was done for us after we requested repeatedly. Breakfast has not much of anything. The gym was awful, 3 out of the 4 machines were broken and the door was busted. To say the least, we won't be coming back.

I packed up and left soon after.

A hole in the wall. The only reason I stayed there was due to the affordable rate. But should have known with affordable rates, it was going to be a dump. The elevator has been out of order for a year now. The thinnest bed linen with cigarette burnt stains and other stains that I assume couldn’t come out from washing the sheets. I was on the second floor and had to make several trips to grab my items, since the elevator is broken. I can tell ppl that is hard on their luck, are staying there, like it’s a home for them.

If we had not checked in so late at night we would have found another place to stay. The elevator did not work. Ok. The stairwell was covered in trash. First room was infested with bugs and had an odor. Second room had sheets and one set of towels. No blankets. We did not request any because the front desk staff was already agitated and we did not trust that there would be clean blankets. We slept in our sweatshirts. No one walked on the carpet without shoes. Never again.

.

Took a while for anyone to show at the front desk in the afternoon. Checked in and went to my room. The bottom of the bathtub was completely covered with 1 inch hair where somebody was given a hair cut. There was an empty condom wrapper on the floor next to the bed. Only one towel left in the bathroom. The tv did not work. The coffee maker was missing the basket and the pot. Etc, etc,etc....

We had to check in a little later to our room because we had been working, it was about 11pm. The room I had originally booked online they no longer had, so they gave us a different room, which was fine, no big deal. But when we got to the room, there were NO towels, NO blankets on the beds, just sheets (and they had stains & hair on them), a couple sheets of toilet paper left on the roll, trash on the bathroom floor, used q-tips on the floor and in the window sill. The TV was on when we walked in and things were just not clean or tidy, it felt like someone had been taking their lunch break in the room or something. My husband went to the front desk to ask for towels and blankets, they didn’t have any!! So the girl pulled out some sheets from somewhere and said here you go. With that my husband asked if we could be moved to a different room or get a discount on our stay, the girl said they don’t give discounts and if we want a refund we need to leave. We had booked this several days before and had tried every other hotel in the area, but every other hotel was booked, so there was no other place for us to go!! It as a really bad experience and a very bad nights sleep!

Requesting a refund please the hotel was dirty, carpet stained, sink broke, sheets dirty, crumb and toe nail clippings on carpet and elevator was out of order. Vomit in the stairway

we got to it. the couch was FILTHY. Board was falling out from

Extremely dated, dirty and smelled really bad. Nothing seemed clean. Only positive was location to Liberty, but I would never stay here again, I'd rather drive an extra few minutes.

Upon arrival, I was dismayed by the smell in the stairs and second floor hallway, as well as the condition of the carpeting. However, once in the room I could tell that there had been some renovations completed to the room (not the bathroom - which was not clean). The furniture appeared to be updated and the air conditioning was working well. The other positive aspects were that the water pressure in the shower was very good, there was no concern with hot water, and the shower head was a good height. However, there was only one towel in the room, which had 2 queen beds and had been reserved for 3 people. When I went to the desk to ask for towels I was told to stop back later because they needed to be dried. (When I did come back they were not ready). The television did not work. I reported it at the front desk and said we were going out and asked for it to be addressed. When I returned 3 hours later the lady at the desk told me she had just texted maintenance. No one ever came to fix it. (Note - the person in line behind me said hers was broken too). As we were getting into bed we noticed there were no blankets on either bed and only a fitted sheet on one of the beds. I walked back to the front desk (elevator was broken) and was given one blanket and told they did not have any more. The lady at the desk responded politely yet indifferently. I don't expect much at hotels such as the Super 8, but basics such as towels and bedding are expected.

Well, here's the deal - you definitely get what you pay for. Sometimes you get lucky...this was not really one of those times. It's a Super 8 - so, you roll the dice. My personal experience was a comfortable bed, sheets were clean. Pillows were fine. The room was non-smoking, but it definitely had a stale smoke smell to it. I had the window cracked open most of my stay to air it out. The desk chair was a curved wooden chair, but the "back" was cracked where it curved to the "seat"...so if I had leaned back, it would have snapped off. The TV didn't have any legs - it was just sitting on the table leaning against the wall (I never turned it on). The AC was loud, but very effective. The bathroom... Well, the toilet needed to be cleaned. It wasn't terrible except for some "matter" on the front rim (not sure how it got up there). There was a hair in the sink. The water pressure was "so-so", and probably the worst was that when I got in the shower and pulled the curtain...it appeared that someone had possible run out of toilet paper at one point and used the edge of the shower curtain. As I was already in, I kind of "looped" that section out of the tub and took my shower. Overall..."it was a room". I have learned my lesson for this particular hotel and I will not be staying here again. Unless they improve their standards to ensure cleanliness...and maybe not a broken chair, I couldn't recommend staying here.

Do not stay here unless you grew up in the projects…

Disgusting

Could possibly be the worst hotel out there. Everything is dirty. Food left in microwave from previous guest. Mold on shower curtain and walls. Carpet not vacuumed anywhere in the hotel. Carpet torn multiple places. Hole in bathroom door, TV leaning on wall since legs were broken. Towel rack loose and rusty… I could go on. Do not come here.

We had to leave—no toilet paper, no towels and no blankets.

Hotel was extremely dirty and had a terrible odor. Smoke detector was missing from the room ceiling and the door closer was also broken (missing) from the room door.

Rooms stink like smoke, bathroom is discussing!!

Elevator was broken, lobby restroom was out of order, room was filthy, carpet hadn't been vacuumed, stains on sheets, hairs in the bed along with other dirt that i have no idea what it was, fridge was frozen over and had a container of leftover food still in it. I think all they did was make the beds, didn't change bedding. So gross. I threw the key cards to the desk clerk and walked out. Horrible!!!

Had dog boo boo in my room horrible and my kids was with me 😔

Sheets on bed were dirty in one case and the others were just worn out. Had to get a bed spread from front desk. On edge of Liberty campus.

This motel is disgusting: the entire carpet and tile bathroom floor were sticky. The room had a bad smell. The bar and hangars were missing from the armoire, the smoke detector was missing from the ceiling, the smell of weed wafted through the hallway, I could hear the person in the room above pacing the floor all night, and the hallway and stairs carpets were very filthy. The toxic air in the room gave me a headache and bad feeling in my lungs. I could smell its aroma in my car for hours after leaving.

Very close to Liberty Univ. But was in bad shape

Kayla checked us in, she was very nice. However, the elevator was out the whole stay. Our TV was prompt up on the desk and didn't have a proper remote. There was no smoke detector, no cover on the vent in the bathroom. The flooring had a sinkhole that I almost tripped over. I came for my daughter's graduation. The free breakfast ended by 9am. The location was great. But for the price I had to pay, I don't think I should of had any issues

The elevator didn’t work. The hotel smelled like people were smoking in their rooms. There were no blankets and the only light in the bathroom was a dimly lit mirror.

Dirty broken sink lights didn’t work elevator broken dirty coffee pot with mold in it musty stinky room long black hair in the bathroom trash was never emptied in the room asked for room service never got it breakfast the refrigerator. Everything was frozen yogurt butter milk was frozen dirty kitchen.

Worst Hotel I’ve ever stayed at.

Property was overbooked. Didn't gdt room we ordered but at least they offered a room. Very disappointing when hotels do this crap.

THEY HAVE ANTS BAD THE OWNERS ARE VERY RUDE AND GETS SMART WITH THE CUSTOMERS AND THEN THEY ASK U WHY DID U GET ANOTHER ROOM FOR THE CARPET ARE DIRTY BURNED HOLES IN THEY SHEETS AND COVERS BLOOD STAINS ON THE BED UNDER THE BLANKETS THE FITTED SHEETS HAD BROWN PEE STAINS THE BEDA IT WAS THE WORSE HOTEL I EVER STAYED IN WILL NOT BE STAYING THERE EVER AGAIN NEED NEW OWNERS IN THELINN

TV didn't work. Party in the next room playing bad music woke me at 1:30 AM,

Good

Stay was ok. Everything was fine until my ceiling leaked at the end and when I asked about getting any sort of discount the person behind the desk got short with me. I was polite about it. Other than that good value for the area

This Super 8 fits the saying "you get what you pay for". The price was low and the room was clean but that's about all i can say positive. Some one had stepped in what I hope was mud and tracked it through the hotel. The offending substance was still in the floor when I checked out two days later. There was an unpleasant smell in the lobby and another unique unpleasant odor in the hallway. The elevator was broken so i had to take the stairs all weekend. In my room the main light was burnt out. I told the person at the desk and it was never fixed or given an apology. The lighting in bathroom was oddly dim. The toliet water ran all night. The front desk person gave me a key that opened multiple doors in my hallway. I accidentally tried the wrong door on my hallway and walked into the wrong room. I went to my room and the door opened and I tested the key on three other rooms and every door opened. It made me feel really unsafe and consequently i didn't keep anything in the room when I would leave. The front desk said "oh,i guess i gave you a master key..." with no apologies or other explanation. So how many others had a master key and could just walk into any room they wanted?!?! If i had my kids or wife with me i would have absolutely left and tried to find another place. As an adult male I accepted the risk for the cheap place to stay and to avoid the hassle of looking for another hotel at 10pm on a Friday night in a college town.

The staff was friendly. The beds were comfortable. That’s the good news. Not a great stay. Elevator wasn’t working. The closet they had for us was blocked by the fridge and microwave so were unable to use it. The bedspread was as thin as the sheets. Asked for blankets and they both had holes in them. Brought in our own. Has to ask for everything. Towels, soap, toilet paper. Found 2 cockroaches during our 4 day stay. Very dated and rundown. Dealt with our own trash.

The facility has been allowed to run down. The carpet in our room had holes and rips. The refrigerator didn’t work. The microwave handle was broken. The TV stand legs were broken on both sides and propped against the wall. There was a part of the floor that sunk down when stepped on. The fan in the bathroom was broken. There was a cockroach on the bathroom floor when we woke up in the morning. We checked out after the first day and went to a different hotel.

I didn’t have washcloths when I asked for some I was giving more towels.

Great stay.

The place was dirty and smelled terrible, the guy at the front desk was very rude. I rented a jacuzzi suite and he tried to give me another room that was not equal or even close to what the pictures show! Very bad experience, I couldn’t wait to leave, then he only refunded a partial refund of when I paid more and said it would take 5-7 businesses days to recover my money.

Room didnt look like it was cleaned what so ever and the room was way overpriced to be that nasty and the manager did nothing to resolve the issue. Had to go out and buy my own cleaning supplies.

I was visiting grandchildren. The room was adequate at best. The room was clean but very dated. The key cards didn’t work properly. The front desk staff were very friendly and accommodating which made the stay a pleasant one

The comforter had blood spots on it and holes, the sheet looked like someone used a ink pen or marker on it to draw, the tv screen was busted and took the staff over 3 hours to get another tv and it kept loosing signal every 5 min the whole time we were there plus the tv remote wouldn't work w the tv, had 2 drain plugs for jacuzzi tub and neither worked so the water kept leaking out, seemed like a room full of kids was above us running all night.. Talked to management and was supposed to get some money refunded but the guy that ran the place lied directly to our faces and it's been a week since check out and no discount/ refund. Even have pictures of everything.

everything

Well, when we arrived the lights were off in the lobby which were a little bit sketchy.... I got over it.. checked into our room. The iron and the ironing board were missing on the wall. The coffee pot was missing... Woke up in the morning to go to The breakfast bar. It was pretty bare but not really a complaint. The coffee was fresh so that was good..... Went back to the room. Turned the lights on realized that there was mold on the lamp shades throughout the room. The toilet was loose on the floor. The towel rack and the shower curtain rack looked like they had been ripped out. There was holes in the ceiling haphazard paint job throughout the room. The one of the beds was a little off kilter. The sink was coming off the wall in the bathroom and the hair dryer was missing and everything had been kind of lathered and multiple colors of paint come to find out talking to the nice people that work there that I guess one of the rooms down the hall one had a sprinkler system flood that room and I guess other adjacent rooms which I guess may have been one of ours which explains why the carpet was brand new but there was corrosion on all the lamps that were made of stainless steel by the way and the beds were not very comfortable at all.... I never complain about hotel rooms and this is the first time in my entire life that I actually went to the front desk and I didn't start off with a complaint.

Our room needed some maintenance! The Receptacle in the bathroom did not work. One bed was a queen & one bed was a full (unlike the description). The door was "out of square" and took effort to pull or push shut. We had to ask for wash cloths, soap, and shampoo.

Before getting to the room we were informed the elevator was broken. I thought they were working on it. But no, it was down the 2 days we were there with no signs of being fixed. We were on the 3rd floor so it was a hike with our luggage, but doable. Once to our room we found both our door cards did not work. I had to go back down, get new cards, climb back up the stairs to discover only one card worked. So I decided I’d deal with an extra card the next day. We walk into the room to be punched in the face with an odor I can only describes as maybe a sports cream. It remained our whole stay. In the bathroom the switch for the exhaust did not work leaving everything feeling damp. There was no toilet paper holder. So toilet paper just sat wherever you placed it. There were only 2 paper thin towels provided, no hand towel, no wash cloth. Then there was no place to hang the towels. The bed was ok in comfort. But there was only a fitted sheet and top sheet. There was a cover but paper thin no warmth. And we needed the air on as the room was humid. There was no happy medium. I’m not a germaphob. But this place creeped me out!!! I will not return.

The location is ideal for people needing a place to spend a night or two while in town for an event at the college or en-route to another nearby location, as we were. Rooms are reasonably priced, with complimentary breakfast. Wide variety of eateries within walking distance of the hotel. Safe neighborhood due to the college campus & campus security. Well-lighted parking lot. Pets are welcome. Friendly, helpful staff.

My son & I & his ESA dog were traveling thru town on our way to a destination 2hrs. N. of here on a peak leaf weekend. We decided to spend an extra night in Lynchburg to explore the area. Super 8 is pet-friendly & rates are economical. The first night we turned out the light to go to sleep and the TV went off and when we went to turn it back on it gave us a message that said it was “locked”. It took most of my evening to deal with this issue just to be able to watch the World Series Game 2. Now I’m spending even more time to tell you what happened and for what compensation?

We stayed here because of the close proximity to the Liberty ice center and football stadium. It could be a decent place if some renovations were put into it. Our room had a bulge in the floor where there was water damage. It reaked of mildew and mold. The wall had stains all over it too.

One of the worst places I’ve stayed. Dirty, dark, with a gross smell. I called down around 11pm to try and get someone to try and quiet down the people next to me who were blaring music and smoking weed, which was coming into my room. They said they would take care of it, but never did. Definitely would not recommend this hotel to anyone.

Not fancy but clean and got a good nights rest

The elevator was broke, the lobby and halls were disgusting. 2 tiny pillows on king bed and they said they had no more pillows. Had to ask for a second towel. The attitude of desk clerk was of not caring. There needs to be something done the toilet paper were both partial rolls

The carpet is very QUESTIONABLY sticky in the room i stayed in. The shirts didn't feel right like they weren't clean but it could be because they're cheap. I found literal mold growing at the foot of the bed on the carpet when i was gathering my things to leave on check out day after i had increased the lighting and also found other issues. There was roaches and the room smelled. I stayed for 4 days and just needed a cheap place. The building is in disrepair and the elevator doesn't work. I was on the 3rd floor and had multiple bags and items i had to carry down. When i got there there were no cars but somehow there were people all through the establishment that were clearly staying there. Whole situation didn't make sense how they are in operations.

The room did not have towels in it television didn’t work no blankets on the bed sink was leaking. Drains in the shower. Did not drain toilet did not flush well pubic hair in bed smelled bad

No towels were provided, floors were damp, the carpet was horribly stained.

The front desk people were nice. But that was about all I can say. The hotel had very little at breakfast, no hair dryers, no snack machines. Neither of our TV's worked correctly. Just very run down. A lot of things broken that needed to be replaced. One of the towels I had was dirty or had spots on it in the bathroom.

The property was dirty and smelly

The property is just quite dated. It felt more like going to an old campground lodge but frankly is in a perfect location to Liberty University.

Towel hanger off the wall. Needed to ask for towels and blankets. Smells in the hallway. No food around the building.

The bathroom door would not close properly and actually was falling apart. We also saw two cockroaches in the room.

We even got a bonus bath towel from the previous guest hanging up in our bathroom. Fun surprise. More good news, we didn’t see any roaches in our room, but we kept the lights on ALL night long just in case. Guess what? I don’t think there was bed bugs either like other reported. I was taught by Dr. Oz on the Oprah Winfrey show years ago, and it passed the test. Our bed was like the mountain range you could see in the distance, it oddly was humped in the middle. Had to hold onto my spouse to not roll off on to the filthy floor. More on the floor.. a few spots felt soft like you could fall through. It appeared to be vacuum at least. My spouse has long dark hair, ironically it matched the previous guests hair. Because there was hair all over the shower that she had yet to step in. The smell, the mold, to what I’d assume is growing everywhere left me feeling quite ill and stuffed up this morning. The dampness in the room was matched only by conditions in Mexico, no mini bar to enjoy though with it. Air conditioning worked great, and the location was perfect for visiting the college. The staff was kind, we didn’t complain to any of them because after reading the reviews we realized most of this is out of their control. However I would never stay here again nor recommend it to a single breathing soul.

adequate, could be better. a little dated

When we arrived we were told we were on the third floor and the elevator was not working and there was no intention of it getting fixed. She gave us a room on the first floor that had a sharp board sticking out from the bed. The room smelled. There was a brownish red smudge on the bathroom wall and there was very dim lighting in the bathroom. The front desk person showed us a couple of other rooms that smelled as badly or even worse.

Front desk gal was ok but guy was unfriendly. Elevator door not working properly. Room door hit door jam so we had to force it closed.

Bedding was clean. Had to ask for towels. Room was kind of gross. Door was difficult to open. There was a gap under the door so the hallway noise was excessive. Had some weird spots on the wall that looked like they had attempted to clean by merely spraying cleanser on them. Breakfast was basic. The location was nice, but we will not be staying here again.

Property was disgusting. Very dirty. Smelled moldy and of weed. Some staff was rude and disrespectful. No emergency exit signs in building or room. Room conditions were totally unacceptable

Smelled like smoke. Not very clean. Tv wasn’t even working.

Hotel had a moldy odor, no remote, walls showed signs of water damaged, the power outlets were working

I booked a room with a hot tub, and the hot tub did not work. They said they would send somebody to fix it and an hour later said there was no maintenance personnel. They knew it didn’t work. When we got there the room did not have a trashcan. The remote didn’t work and the property is aged. The carpet had some separation at the seam. There is an outlet without a cover, some of the tile was cracked. The towel rack was missing, the toilet paper roll holder was missing and the toilet paper was just sitting on the counter.

We ended up not staying at this hotel. There were dark stains on the carpets in the hall and room, dark spots on the blanket, carpet tears in the room, and it smelled terrible.

This hotel presented itself as a budget hotel. The bedding only provided a single sheet without blankets. The room did not come with wash clothes, and handtowel or ice buckets.

This hotel is sadly in need of a complete renovation. The sink in our bar was loosely attached to the wall. The renovated player work in the ceiling looked like an amateur repair. The in-room coffee had a basket of lids, two packets of sweetener, no cups and no coffee. Asked for replacements at the front desk - there were none. Breakfast was a waffle maker - no plates so you had to juggle the molten lava bread and try to not burn your hands. There was no coffee or orange juice. Apparently there had been “a rush of guests” just before we came down at 8:30am on a Saturday. It was cheap and we got what we paid for.

I stayed at this hotel for 5 days. I will agree with other reviews that it is in serious need of a deep clean and an update. That being said i never saw a single bug anywhere in the hotel. The halls and lobby always smelled good, like they had just been cleaned. The hotel was quiet and the bed was comfortable. My husband and I slept great all 5 nights. The best part of the stay was how friendly and attentive the 2 ladies were that worked the front desk in the evening and overnight. They always greated us with a smile and the one time we had an issue with our room it was fixed immediately. We didn't partake in the free breakfast however from what i saw of it eveeything looked good. Yes this hotel is old but for the price of our stay and how friendly the staff was the other things could easily be overlooked.

The dining area was always clean, fruit fresh and waffle batter prepared each morning.

Loved the lil lady working front desk when i got there !!

Housekeeping doesn't exist for this place...

Was a good value for a quick stay. Not much time, would stay again.

Roaches

The room was the worst room I’ve ever stayed in. The room smelled of paint. Walls still felt tacky from fresh paint. The floor was a biohazard and paint stained mess. The window wouldn’t lock, which being a first floor room was a major security issue! One of the beds was much smaller than promised which was two queens. The mattress was about 8 inches too small on all sides! It appeared that we got a twin or maybe a full size mattress it was so small. We also didn’t have a garbage can in the room. They had to give us a giant garbage bag that sat on our floor. Additionally, our keys failed over and over despite carrying them away from electronics or other cards. And, we noticed that the microwave was plugged into a lamp fixture, not a dedicated outlet. MAJOR fire hazard. I am in contact with management and I hope we have a satisfactory outcome to this situation.

/

My family enjoyed being across from the Liberty campus. Yet the hotel was terrible. If something could be wrong it was. Elevator out and my mother 80 years old unable to make the stairs from the 3rd floor. Not to mention room smelled, dust as it had not been thoroughly cleaned. Shower curtain with blood and the list goes on from no towels available to just a filthy place.

God bless the staff, they mean well but this property needs major repairs. We were on the 3rd floor and the elevator hasn’t worked in a week. The key cards for locks rarely work and outside doors are held open by rocks because the door locks don’t work. The showers are beyond cleaning, they need to be torn out and replaced. Needless to say we did shower in 2 days and if you needed to sit on the toilet, you walked Nextdoor to the restaurant. Sorry owners, but $998 for 2 nights at your property is a disgrace for it’s condition!!

The only thing good about it was the location

The entire inside of the building gives off horror movie vibes.

We stayed here for my daughter’s graduation weekend. The elevators were out of order, the vending machines were out of order, very musky smell through hotel, lighting in bathroom was horrible no brighter than a nightlight, no blankets or bedspreads on the beds just sheets only. Only had 2 towel and 2 washcloths in room where 3 people were staying in the room. It was on the reservation. Ask for more towels and washcloths Friday night was told they would have to round some up, never received the clean towels until the next morning when I called and ask again for them and was told they would have to wash some and we got them about an hour later. I’ve never had this many issues with any hotel that I’ve ever stayed at.

We had reserved the room for five people in our family, and they only gave us two bath towels. The lady at the front desk acted like I was crazy when I asked for more towels. There were also only four pillows when we had reserved for five people. The toilet and bathroom overall was not very clean either. Breakfast was decent. Everything else was decent too.

I was seriously thinking about sleeping in my car because the conditions of the hotel were so bad. There were cigarette burn holes in the curtains and sheets, ants on the breakfast bar, no toilet paper holder or wastebasket, our keys had to be changed over twice a day as they constantly stopped working, and we were locked out of our room, the smell was awful– there’s a combination of marijuana, pet, urine, and lemon spray. The elevator stopped working, and my 82 year old father was expected to carry his suitcases up to the third floor. The microwave and refrigerator were absolutely disgusting, we would not put any food in there. There were stains all over the carpet of the room end of the hallway. This was probably the worst hotel I have ever seen! And the charge was over $350 a night. This hotel should really be shut down, cleaned, and renovated ! We were also charged for one extra night, which I am still trying to get rectified. Even after the manager told me she had taken care of it, but did not. This was a truly horrible, stressful experience! It was graduation weekend for my daughter, and all other hotels Morphle otherwise we would definitely have moved.

This was a dirty hotel, nothing but a thin sheet to sleep with, broken tv, ripped curtains and to top it off because it was graduation weekend they charged me for over 4x’s what it is worth. It should be illegal to do that.

My flights were severely delayed making my travels impossible.

Our room was pretty bad. There was a small animal feces on the window sill. The carpet was actually sticky. We got a different room the next night.

This location was terrible. So many things were broke in the room.