Sonesta Los Angeles Airport LAX

Great place to stay when I'm in LA...cant wait for the tram to be finished..great location to the beach..SoFi stadium and the Forum..and lots of great food...I always stay there...

to grocery, Target, etc. staff was very friendly and helpful. Only reason for 4 stars is that the hallways were extremely noisy with folks coming in and out with luggage all night and not using soft voices.

Beautiful hotel!

Great stay except for their internet. Sucks lol

Room is clean and very convienent to the airport.

Clean room, great view, helpful/friendly staff, good location near the LAX airport. Meals a little pricey, pool small .

The bed was WAY too soft for someone who has a bad back. Otherwise good place

I will not stay here again unless this changes, and I have stayed here many times over the years.

SO, great staff, nice facility, but I wouldn’t stay again because they can’t accommodate my very common allergy.

great

Easy check in and airport shuttle. Room was clean and comfortable.

Beautiful property and spacious rooms

Perfect location for an overnight layover. Clean hotel with dining options on site. Friendly staff. Hard to go wrong here if your plans keep you close to LAX.

While convenient, the parking garage was $60 per night. Also, the hotel charges another $29 per night as a "destination fee - shuttle/resort fee," whereas, your only real destination nearby is the airport. Before booking, read the fine print on the hotel website as the additional charges were not readily visible on hotels.com

Great place to stop over before or after an international flight!

Made a very pleasant overnight stay. Staff was very nice room was a good size and very clean. We unfortunately had a room where the air-conditioning was problematic.

Beds were comfortable but on the smaller size for queen beds. For us, we needed a great location the airport which was provided and free shuttle bus included. Great restaurant on site. We arrived at 7am and had paid for the previous night. We had booked a room for 2 Queen beds but hotel tried to place us in a room with 1 queen and sofa but issue was resolved.

My room was spacious, bed was super comfy, and overall I had a restorative overnight after long flights in and leaving. Highly recommend Sonesta LAX!

My room still had dirty plastic cups on the bed post

Great staff

Great location as stop over for onward journey. Good food and friendly staff.

It had everything I required from great location to a late checkout. The staff were lovely and could not do enough for you! From checking in to the various food options offered, to getting the shuttle across to terminal, couldn’t say enough about how well run the Sonesta operation is run. Pleasantly surprised! Not Applicable

Very attractive hotel Nothing

Great Hotel close to LAX

We wanted to be close to airport since I did not need a car this trip. The 24 hr (every 15 min)shuttle service was great. Took less than 10 minutes to get to and from as there was barely any traffic. The hotel doesn't have their own garage but has access to a garage that is laterally steps from front doors. 3.50 an hour or 24.00 all day( didnt state overnight price).1 really cool feature when entering garage was form of payment. You tap your credit card on screen to be let in. When you leave you tap card again and it will automatically charge you for time there. So you don't have to remember your paper card and go pay at machine. I know this because our son came to visit and pick us up. The room and bathroom was really clean and newer looking and although I could see the planes coming in and out I never heard them. The bedding was so soft and comphy. There's a coffee shop that makes great coffee downstairs and yummy pastries. We did have breakfast last day at restaurant but unfortunately was not the best. Buffet food was not warm so we ordered off the menu but that wasn't much better. Flavor ? Egh. Apart from that restaurant we definitely would stay again.

Very clean!!

The restaurant employee isalili was awesome.

Very good

Very clean rooms, close to airport, shuttle service both to hotel from car rental and to airport from hotel. Staff at all locations were friendly and helpful. Limited options for eating and entertainment

Had a quick stay overnight after a much delayed flight got me in to LA at 3am, the night check in clerk was so cheerful and kind, I was so dehydrated from some long flights she even gave me extra water to take to the room. Didn’t eat breakfast but enjoyed the quiet room and complimentary room coffee and the nice bed linens and pillows.

Disappointed that the “roll-in” shower was not accessible. They were kind enough to bring a portable shower seat, but that doesn’t help that there was a 3-4” threshold to get over to get into the shower which does not qualify as a “roll-in”. Please make adjustments to how you describe this amenity that you consider wheelchair accessible for others who may rely on this as a necessity.

Restaurant was very good!

As soon as I arrived, the staff was extremely helpful. They were able to answer the questions that I had, and did it with a smile. The room was very clean. Fully stocked with shampoo, conditioner, body soap, and lotion. Would absolutely stay there again.

Very good

It was really well located, close to the airport. N/a

Exceptional

Excellent hotel, clean and wel appointed, helpful staff. The lone aspect that wasn't as good was the parking, in a building across the street and

Superb

Everithing is perfect, very good hotel

The rooms is very clean and spacious. I love the two restaurants onsite. Breakfast made to order. Staff professional and friendly. I will definitely stay here again.

Superb

Very good

Very good

Very clean hotel

No working pool was the only downside

Very good

Price is high

Room was spacious, large bathroom, sofa No bathtub Microwave was down the hall and the area around it was not clean. I believe a previous guest used the oven and did not clean up after using it.

Peaceful, nice location, friendly staff. No issues

Hotel was excellent. Staff were wonderful. Only issue was parking. The exit machine was broken so it took 30 min to get out. Super frustrating but the parking doesn’t below to the hotel so not their fault.

This hotel close to LAX airport was ideal for an overnight stay. ( or longer). The staff were very considerate, kind and professional, the room was comfortable and well laid out. There. Was a shuttle bus from the airport. We will go there again.

Very good

Everything was great. Very convenient restaurant and snacks for an airport overnight.

Clean and great place to stay

Very good

The hotel is really close to the airport, clean, comfortable, staff is really friendly. We brought a car to the hotel and parked in a close by parking lot. However, the signs to get out of that building were not clear and we ended up going out with a lot of luggage and walking like two blocks to enter the hotel.

Exceptional

Super close to the airport. Bed and pillows were very comfortable. Water pressure was great. Very clean. It costs $150 to have a pet stay with you. That’s a crazy price.

Super clean and modern nice value for your dollar it was a last-minute need and it was late and the staff was so friendly, but I have to say these airport hotels are usually very choppy but this one is modern thoughtful super cute and I’m a hotel snob to give you context. Not where I would normally stay but in a crunch I did and I’m so glad I’ve discovered it. I just need them to have vanilla creamer and a different creamer type in the room for coffee cause I have a coffee drinker need some French vanilla creamer not the powder kind but honestly, the value that you get is super cute

Good

the location The receptionist who checked me in was not hospitable at all. On the contrary, she came across as very dismissive and unfriendly.

I didn’t get to use the amenities because I got in so late, but I would absolutely stay there again

The staff was very helpful and professional. I enjoyed my stay . Everyone was pleasant and had a positive attitude loved it .

Exceptional

Our room was very spacious and a high floor with great view. It was ready earlier than expected which was great. The staff were kind and helpful especially the airport shuttle team. Would definitely stay here again in the future. I arrived after a long haul flight rather tired and felt that the young lady who signed me could have been a little more relaxed.

Was very nice and especially convenient for getting to LAX on time with their shuttle service

The housekeeping department was generally better, and several housekeeping staffs were kind and pleasant, room was clean. Silvia, one of the cleaning lady was especially friendly and helpful. The breakfast was also good. However, the front desk needs significant improvement in both professionalism and customer service. Some staffs were not friendly, not knowledgeable enough about their duties, slow in handling issues, In particular, one Black gentleman at the front desk as very pushy and rude during both in-person and phone interactions, which made the experience uncomfortable. Even after we checked out, the front desk told me they would send my receipt by email, but I still have not received it. Today when I called the hotel, the front desk lady said she needed to help another guest and would come back to me, but she never returned to the call, so I eventually had to hang up myself. Jose, the front desk manager, was very professional and handled issues quickly and efficiently. His professionalism, communication skills, and attitude toward guests showed the highest level of service we experienced at the hotel. It was easy to understand why he is the manager. I hope Jose and the hotel can provide additional training to the front desk staff.

Front desk staffs need to be trained better

The room so cleaned. New removed.

Very clean room. Modern amenities. Room is not noise isolated. But cleanliness and modern amenities made it up.

Close to airport.....and close to wonderful Greek restaurant Aliki's. We walked there....walk and area around the restaurant is sketchy looking but totally worth the walk!!!!

Relaxing All good

From check-in to entering my room, taking that post-travel shower and getting into bed, waking up rested and checking out I was remarkably comfortable, impressed with the quality, and satisfied with the value. Wished I had more time to enjoy it!

Only stayed overnight but overall was a very nice property. Lobby was nice, rooms were clean, shuttle was every 15 minutes and fast.

The location was perfect, making it easy to access nearby attractions and restaurants. Their customer service was exceptional, and every staff member went above and beyond to ensure my stay was enjoyable.

After two weeks of hardly any sleep due to intense traveling I had the best sleep ever at this property. The room was very nice and the bed very comfortable. I really appreciated the complimentary shuttle from and to the airport. I think I found my new to go hotel while traveling and going through LA! Thank you! I really enjoyed my stay here!

Great location with convenient free airport shuttle. Perfect the night after or before a flight.

Good

close to hotel I am requesting a full refund for my stay at Sonesta Los Angeles Airport LAX. My party was 3 adults and 3 children, and this booking was made specifically so we could sleep during a six-hour layover. The accommodations provided were not usable for our party. Staff stated that the reservation would not be honored. Because this was a very short overnight layover, there was no meaningful time to wait around for a possible fix. The hotel failed to provide the service as reserved and as needed for the purpose of the stay. I am not requesting a courtesy adjustment. I am requesting a full refund because the accommodations were not delivered as agreed.

Pleasant

Very convenient to and from airport, good food options and clean rooms

A

Nice clean comfy rooms Super nice fit center Traveling with a child I had trouble finding parking and the elevator in the lot and I explained my husband was coming later but they still didn’t give him a key (odd bc his name was on the credit card). Crib I asked for took awhile so my baby was exhausted.

Nice clean and spacious The place is super noisy just on a very busy highway. I asked the check in desk to give me a room in the back or a very quite and i ended up with thr most noisy room of the hotel. She couldn't care less

It was for one night to go to a concert. The room is big and quiet. There was trash and black hair on the bathroom floor.

LAX LOCATION AWESOME

Great place to stay when you have any early flight. Extremely comfortable bed and soft pillows. Airport shuttle runs every 15 minutes.

It was 7 mins away from LAX airport, the location was very convenient. The rooms were clean and staff was super friendly as well. The view from the room was not good. We were on 3rd floor and all we could see were vents. Not that it matters much but that is it. Everything else was great.

Liked the free airport shuttle. Noisy in the hallways with guests coming and leaving at all times. Didn’t like the extra fee on departure.

got check-in early, super clean with restaurants!

everything good

Airport transfer service

Exceptional

excellent

Good location near the airport. Clean room and quiet. Most staff was helpful and friendly. Try the taco stand across the street in 98th for excellent tacos

Nice and clean and staff was very professional

I asked if it would be possible to check in a little early, and they graciously allowed it. I also used the hotel's restaurant and mini store; the staff was friendly, and the food was delicious.

I booked two night and due to flight delays I arrived 845Am. I informed the hotel of the change and yet the check in person thought she was doing be a favor for early check in on my second day. None of it made sense because I pre paid for both nights. Customers don’t need to hear nonsense

The food options at this hotel are great! There is a little of everything! The coffee bar was delicious.

I enjoyed the hotel

Location to LAX

Superb

Great hotel, friendly staff and great restaurant!! Perfect place to stay coming and/or going to the airport!

Nice suttle

I had a great stay! Staff were nice and helpful! Airport shuttle was super convenient. Only disappointed about the pool which was closed for renovations at the time, but no big deal.

The Deposit you Hold on the Rooms to expensive!!!

You can hear the landing of planes from the room, as well, as well as people in the corridor, but mostly fine

Shuttle is easy to see and comes at frequent intervals, check in and check out is easy and they let us check in early and check out late, housekeeping is attentive and remembers your room number.

Every thing was amazing, but down payment was 600 and parking elevators we’re dirty

Good, clean and safe location. Shuttle bus service is good.

Airport shuttle

Thank you, Lindsey!!! The 5...

Great value, better than we expected. Great facilities. Helpful staff. Easy airport shuttle bus. Nothing.

Perfect hotel for the night before our flight to Europe. The room was large and comfortable. There is a long-stay parking structure just next door with very reasonable prices (not the hotel's parking). Their airport shuttle was easy and efficient! everything was good!

Arrived late left early. No time or energy for meals

Location, style and setting. Parking at the shared lot with the Hyatt next-door was a little confusing and staff members didn’t fully understand / steps and procedures to maximize this feature.

I order 2 queen beds got 1. Breakfast was not available because needed to check out

Floors were very sticky, AC couldn’t be adjusted or even turned off, had to unplug it. Got a stye in my eye the following morning so I question cleanliness in general. Airport shuttle was easy and convenient, only a layover trip.

Rien a dire ! Toute étais parfait.

Room was clean up to date and spacious Paying for parking

Paying for parking

Very good

Check in “complicated “

Good location, comfortable beds

It was a short time stay (5 hours). The credit deposit was higher than expected (aprox U$200)

Very clean and maintained. Food options were expensive.

I paid for two nights because I knew my flight was arriving early morning, this was communicated to the property way ahead of time and a room wasn’t kept but my money was. Breakfast options are poor if you have gluten or egg allergy. In 2026 we can do better.

One staff member was terrible, ruined my stay, will never use again!!

Clean large hotel. Very friendly staff at reception and both ways on the shuttle. Would gladly stay there again.

The rooms were extremely modern, the beds were really comfortable and the staff were incredibly helpful. For the value of money, this hotel is definitely one we will be visiting whenever we have a layover in LA. Nothing - everything was incredible.

Clean, spacious and airy Nothing

Very close to the airport, but very quiet, clean and roomy. Comfortable bed. And the best thing for us - exceptional free airport shuttle service that truly is 24 hours and runs frequently, every 15-20 minutes. (But if you arrive between 11pm and 4am, they ask you to call to make sure they don't miss your stop. We were able to reach them quickly when our flight arrived close to midnight and they arrived in 10 minutes.) There are three restaurants and a bar on site with great hours. One is open until 11:00 pm. Kudos to the night manager Cedric who provided us with a smooth check-in. There is not a thing not to like about this new hotel. We've always tried to avoid transiting overnight through LAX when traveling, but knowing about this hotel will make future stopovers painless.

Very close to the airport, but very quiet, clean and roomy. Comfortable bed. And the best thing for us - exceptional free airport shuttle service that truly is 24 hours and runs frequently, every 15-20 minutes. (But if you arrive between 11pm and 4am, they ask you to call to make sure they don't miss your stop. We were able to reach them quickly when our flight arrived close to midnight and they arrived in 10 minutes.) There are three restaurants and a bar on site with great hours. One is open until 11:00 pm. Kudos to the night manager Cedric who provided us with a smooth check-in. There is not a thing not to like about this new hotel. We've always tried to avoid transiting overnight through LAX when traveling, but knowing about this hotel will make future stopovers painless.

Very clean

Great airport stay

Beautiful property, great restaurants, bars and pool

Very good

Very good

Modern furnishings with very thoughtful touches throughout.

Room was clean. I did not observe the breakfast bar.

Everything was great

Everything was great

Proximity to the airport, courtesy airport bus. Eric very friendly Water temperature & pressure in shower. Pressure weak, temperature luke warm.

Food prices

I love this property because the rooms are very new and updated. I often run into long lines at check in and that is my only complaint.

Beautiful hotel and great price. Friendly service.

Tub had drainage issues maintenance man had to be sent to our room. It did appear the tub wasn’t clean throughly as well. The supervisor did give our room comp tickets for the inconvenience which was a plus. If you are a soft sleepy you will hear people walking through the hall. Walls are very thin.

Weak hot water.

Beautiful property It was too far from good food

Exceptional

Beautiful property It was too far from good food

The convenience and shuttle service - Eric was super helpful and welcoming too. Nothing.

Beds are amazingly comfortable, staff was friendly and the breakfast was great

Did not see pool. Staff was alright. Transportation was great

I didn’t appreciate the surprise $26 fee for water and coffee at checkin.

Good

Clean, staff are accommodating, very accessible to LAX None

Clean, staff are accommodating, very accessible to LAX None

I didn’t appreciate the surprise $26 fee for water and coffee at checkin.

The other MAIN problem was asking for tips in the bar.

Big fat cockroach in the room upon arrival. 8th floor. Not a good sign. Told the front desk. Said sorry, have a nice day.

A great hotel close to LAX, the rooms were spacious and comfortable. Room service was tasty and efficient. A solid hotel option even if you are not planning to stay near the airport it is close enough to downtown and other attractions.

Clean

The hotel was clean and comfortable, perfectly placed for overnight stay and acessability to LAX. The free shuttle bus to/from the hotel was a great addition.

Great Little loud but it’s lax

Great Little loud but it’s lax

Location

Exceptional

Location

Clean, convenient, friendly Lumpy bed for aching back

The Staff....EXCELLENT....the ROOM ...EXCELLENT......The SERVICE...EXCELLENT ! I have found my LA Lodging Destination ! SONESTA LA for me....NOTHING !

Tha a/c was very noisy. Sounded like a jet taking off all night. Miserable.

Tha a/c was very noisy. Sounded like a jet taking off all night. Miserable.

Clean, friendly staff

No Restaurant aavialble for dinner - the susih bar and tap room were closed mid day on for a private event. Great location to the airport - 5 minute shuttle which was great - but no food minus processed grab and go was dissappointing. luckliy I could walk to the Marriott to eat, but it wasn't great.

Everything was perfect and I hope to stay again, thank you!

Hotel was clean, friendly staff, though food and drinks were very expensive.

Clean room, great location

Great airport shuttle service, quick check-on & out, nice staff

The hotel is generally good, but the experience during the initial check in was a bit off. The door man was insisting on hold my car key, which I do not have due to having rented to e car and not given one, my phone was the access to the car, but when I offered to give him my phone, he refused. The check-in lady was quick but with a why-Bother face. The younger door man later on was very friendly and the even younger one next morning was also very attentive and helpful.

Gran estadía. Recomendado.

We wanted to be close.to the airport for an early flight. It is a good option, i believe it was renovated, so it looked pretty good. The airport shuttle was super quick Overall it was good

Staff are outstanding in customer service. Rooms are modern, clean and spacious, very well planned out room layout. Gym is good, could use some tidying up. All around a fantastic property.

Im Verry happy !!

The women who booked me in went above and beyond to accommodate me . She was incredible!

Clean room and helpfu

The room was beautifully appointed. nice furnishings; nice bathroom. cleanliess and management were a problem. hallways needed vacuuming. dust accumulation in the corners, in front of room doors. chipped paint. worse, water glasses in room were wrapped in paper (nice detail), but when we opened one of the packages, we found lipstick on the glass and had to order a new set. even worse.. the garage situation. the parking structure belonged to Hyatt so Sonesta guests were sent to the upper floors. the garage entry was hard to enter. we had to return to hotel desk to get an entry code as the gate wouldn't lift with our credit cards or email reservation. a major waste of time and the desk attendants were not immediately helpful (finally, a desk person gave us a QR code to enter the garage). All of this after a grueling 15 hour plane flight.

Le breakfast que l’hôtel nous a offert était correct

Halls need a paint job in the worst way. Food and bev options are nice. Room was fine. Walls are very thin and you can hear EVERYTHING from the rooms next to you. It’s a little above average airport hotel.

Everything was good

Relaxing stay would stay here again!

Registration staff provided outstanding customer service. Very pricey food.

The room was clean and comfortable. Checkin and checkout were fast and efficient.

Large room close to airport with free shuttle

Shuttle to the airport, comfortable room and amenities (sport room and cafeteria) Nothing

Do breakfast. Airport shuttle right there when I needed it.

good property

The room is nice, location is nice. The downside is that this is not a kid friendly hotel. Our baby still relies on breast milk as source of meal which requires us to place her milk in a cooler with freezer bags. Especially since our flight is over 10 hours long. This hotel and their front desk staff gave us such a difficult time to utilize some sort of freezer or medical grade freezer. The front desk guy said he would check with his manager and just went to the back for a second, came back and said no. We explained the necessity as to why and there was no problem solving or any sort of understanding. We had to get manager involved and even that had some hesitation. Please do not book this stay if you have children and especially babies. Lack of service in that department.

Loved it !

I had a great experience, one of the best. The service its great, the staff, everything was perfect. They make you feel at home literally, everyone was so helpful and friendly.

The staff went out of their way to accommodate my sister who uses a wheelchair. The room was big and easy for her to navigate. The shuttle attendants showed compassion for her needs.

.

Check in was easy, room was very clean, housekeeping was responsive with additional towels. The Landing restaurant was subpar for breakfast.

Good

Food was good slightly overpriced but that's LA for you.

You could hear a lot of the jet takeoffs and motorcycles roaring by on the street quite loud. Our side was facing LAX airport so may have been normal but would have been better on back of hotel for getting a room to get sleep. Breakfast burrito and sandwich very greasy if you order from front counter. May be better if you have time to eat in restaurant, but not sure..

Good affordable place to stay.

Very comfortable bed

A great option for short stay near LAX!

The Bell Man was very nice and helpful.

Nice place

The room was not available at the check in time. I had to wait 30 mins to check in. The 2nd day I asked for service and the front desk worker never put the request in. The room was norma, it wasn’t as clean as it could be, but clean for a hotel.

Room on the 15th floor overlooking LAX airport runway was breathtaking. Always worth the extra spend at Sonesta

Good room, good amenities, no complaints.

Nice spacious room with modern amenities. The hotel is very conveniently located near LAX AirPort and has a free airport shuttle.

I had a really pleasant stay at this hotel. The room was spotless and well-maintained, with fresh linens and a clean bathroom that made it very comfortable to relax after a long day. Housekeeping clearly does a great job keeping everything in top condition.

A very nice Airport Hotel just about a block from the entrance to LAX. The airport shuttle runs every 15 minutes and was clean and efficient. We will definitely book another stay here in the near future.

Location is what I like in this hotel

Lovely room. Really comfortable and newly renovated. Lots of places to eat and get food

staff worked really hard.

Clean

the best stay we’ve had in LA yet!

The bar was the best feature. Since the pool was out of order, Not advertised as such, was disappointing! Thank goodness for the bartender and the chef.

Clean and comfortable room. Very convenient location and services

Did not eat

Rooms were spacious and clean.

However I had my granddaughter with me, who loves to swim. Unfortunately the pool was CLOSED FOR RENOVATION. Very disappointed! Understandable but disappointing.

Room service food was not so good. Breakfast was good .

My accommodations was just what I needed

The black employee with an accent was rude. No perks. Overrated.

No complaints

Very comfortable beds and big spacious rooms.

Had a good stay here. Room was clean/staff was friendly and restaurants downstairs were good!

we were there for 4 hours --- but we had a quick check in and it was nice that was so close to airport, Clean property

Excellent customer service

I will definitely book a hotel reservation again.

Amazing service and rooms . Loved the cafe downstairs as well and check in is 12pm!!

Great stay

Had eggs benedict which wete great!

Nice property, but a couple of things that could help, calling and talking to someone is sometimes impossible, i left a jacket on a Sonesta airport shuttle , just getting a reply to a email seemed a monumental task, with no reply if they could or could not find it. The description of where the shuttles pick people up could be much better, even a simple picture of a typical location would help.

The hotel has great staff! I will definitely come back to this hotel.

Check in was easy. Bernadette was friendly and helpful. Room was spacious and clean. Bed was surprisingly comfortable. I love the shower doors as they kept water from getting on the floor while showering. The only downside to the location is all the air traffic which is to be expected since your less than a mile from LAX.

The shower water wasn't hot. My only issue.

Front desk staff very pleasant and accommodating.

Great location, clean, and nice to have a shuttle to airport

Stayed less than 12 hours. Worked well for what we needed.

Yes I really enjoyed it

Hotel was very clean with great staff. Overall great experience other than the self parking which is very pricey for everyday.

Check-in was more difficult than desired, and had to have the manager help the front desk staff. Shuttle from LAX and return was good. Room was adequate and quiet.

Short stay, but place was clean and they had nice staff

It was good

Absolutely amazing ! Thank you for the kind hospitality !

The air conditioning did not work and we could not sleep because it was so hot. They said they would send a maintenance guy up and he never came.

Very average hotel. Only stay here for convenience nothing more.i asked if they do anything for birthdays, I’ll even pay for a champagne bottle lady at the desk said “no nothing for birthdays” .. very clean hotel that’s about it.

Clean

Shuttle was great.

Great property however a $200 a day hold is put on your credit card which can add up to be more than the room cost. In addition, i paid the room cost up front and they still wanted to place a hold. Self parking is $55 a night and valet $70 per night.

You can tell there was somewhat

Room was clean front desk was nice

Room size and the restaurant options. Very clean, felt safe and quick elevators.

Beautiful hotel, excellent location and friendly staff

Cool apartment

To much money

Super comfy beds, clean rooms and helpful staff. Excellent airport hotel. 5*

staff was very nice and room was comfortable.

Clean, updated baths and room decor, adjacent to airport for convenient shuttle to flights.

Clean room, excellent staff, food on site was wonderful, great location!!!

Didn’t like the way I was treated.

Great

Rooms were clean the staff was nice. What stood out was the amount of food options at the hotel and you didn’t have to go far, but I would suggest that the property be more lenient with non-business travelers because of the extra expenses. Like the 200 dollar a night deposit even if the room is paid in full. I think for most of us that were staying there the deposit per night was the most shocking and should have been stated in bold print before booking the rooms. If you’re in LA for leisure say for more than 2 days please find another hotel unless you don’t mind the extras that come with staying at the property. No complaints about the resort fees because I understand that but a $200 a day deposit is a bit excessive when you have a CC on file for any damages if needed.

The people were very nice

A solid airport hotel

I love this hotel, the staff and how comfortable it is. Nonetheless don’t like the resort fee.

One of my best

Spacious neat and cool

Check in was busy but easy, many people were checking in late due to the expo one block over. Staff was efficient/kind, getting us all thru as fast as possible. We had a late dinner at the restaurant which was also very good, with great/attentive staff. Where the one star is coming from was the 5:30am loud dragging and banging noises downstairs under our room. After 30mins of this insane noise that didn't stop we call downstairs to complain to ask the front desk to attend to whatever was happening beneath our room. The noise halted for about 30mins before it started up again. We were not able to fall back to sleep, so we got up and started our long drive home being that we weren't going to be getting any sleep. We stopped off on the second floor to see what was underneath our room. There are no rooms on the second floor, only board rooms. So we were jerked out of deep sleep because the hotels staff needed to rearrange board rooms, dragging tables across the ground and slamming things around an empty room that reverberated through the ceiling up to our room and even once they were told how ridiculously loud they were being they did not stop for more than 30min at a ridiculous hour for a Sunday morning. If you stay at this hotel, I would suggest refusing a room on the third floor. We were room 327 which has a weight room on one wall next door and loud board rooms under the floor. We should have left for home at 11pm at night, at least then we could have slept....

Horrible customer service, booked my stay arrived to them telling me I cannot get a room due to hotel sold out. And they still charged me and I had to find another hotel to go to with my son. Horrible

Nice apartment

Great stay, clean rooms and staff was great. Check in took long due to a lot of people checking in but that just means people like to stay here!

cleanliness, great overall service, and the convenience of free shuttle from and to the airport.

yes, room was clean very comfortable and updated.

Super clean. Staff was great definitely will be staying here in a near future.

Loved it excellent customer service and the food a the restaurant exquisite

I only stayed for 5 hours and took off to catch my plane.

They tried to charge it but complained about it.

The bed was so warm and comfortable !

Immaculate rooms, attentive staff , great room service

They charged me $175 from my card. I got food twice for an amount of $40 each. Don’t know where the difference is from. Overall good room, lot of space in it

Nice hotel, problems with exercise machines, need repair.pool was closed and we were not informed when we checked in. Did get two free drink vouchers.

The room was beautiful, comfortable and spotless. We had a wonderful time. Would definitely stay again.

Yes room was cleaned and spacious.

Great

The hotel was ok. Unfortunately, there is a LOUD whistle sound coming from the possible a/c unit. We were told the system was NEW, but on the 3rd day, it totally STOPPED working. There is a $25 per day resort fee, but the hotel isn't a resort. Nice restaurants, but quite pricey. Front desk staff is warm and friendly.

Rooms and hotel were clean. Staff was very nice. Checking in was slow but appeared to be short staffed at time of LAX drop off.

Staff! The lady that checked me in was great! The room was spacious. Bathroom was huge. Bed was very comfy. Eat access to LAX with their shuttle. Definitely staying here whenever I travel through LA.

Clean room, shuttle to airport

My room was very clean, the bed was super comfortable. I will definitely stay here again when I'm back in the area.

Room was clean, staff was pleasant, shuttle to airport was the biggest thing because we were just spending one night before flying out again. $200 deposit kinda high, especially only staying less than 24 hours.

Yes

It was very nice

Room was clean and comfy and all staff encountered were friendly and helpful

Rooms on floors with known pressure issues should not be made available for reservation. When traveling, quality, uninterrupted sleep is extremely important, and this experience fell short of that expectation.

The room was good, clean and comfortable.

There was a $200 per night security deposit retained. This cost more than the hotel room charge and both charges were retained. I stayed 3 nights, so essentially I had to give them $1,000 which included both charges. The final room price was $400. Never heard of this before!

It’s very loud. You can here road and f

The staff was very nice

Everything

The staff was very courteous and the room was great

Cool and calm

Great experience from walking in to walking out

Love this hotel best in la

I give three stars on the food that was in the hotel but the hotel itself I give five stars clean and the staff is really nice

Great

Everything was great

Room was fine. Hotel conveniently I ocated

The room was spotless. The elevator was broken and didn't know we got charge for other fees.

Checkin was easy and the room was nice.

Very convenient!!

Staff were cheerful and looked after all our bags while we waited for our flight to leave. We walked around the city, and then took the super convenient shuttle.

Great newly renovated rooms nice staff good restaurant and free shuttle

Clean, comfortable...just what we had hoped for!

No reservation available at the time of check in.

after a difficult night of cancelled flights, the Sonesta was a perfect choice to chill and figure out the rest of my journey to Boston. While the wait to check in was long, that was totally understandable given all the cancelled flights due to the blizzard. Once I got to the check-in desk the person was awesone and understanding of my plight. The bed was very comfortable and I was able to get a good nights sleep after all the stress of the day. Overall the room and bathroom were spotless, and even the TV was easy to navigate!

The restaurant was very good. Television didn’t work, but didn’t matter since we arrived at 8pm and checked out at 4am.

Yes, great accommodation. Able to book right away. Affordable price. Room is very clean.

Had everything in great condition.

The staff was friendly and welcoming.

The staff was so friendly and helpful. Room was nice size and it was nice to have food available right in hotel after a long day of travel.

No, the first room assigned was dirty. A new room was provided

I have arrived at 10pm and left at 11:30pm with no clarity. Luckily, Sonesta promised to cancel without penalty, which is ridiculous given that check in time is at 4pm. This is the worst experience I have ever had with hotel booking. This was my first booking with Sonesta and probably will be the last.

Nice room, nice pleasant staff, whole place was clean bright and well run.

Check-in staff was wonderful!!

Not up to standards, broken door, room needs painting, carpet smalls

Great customer service, very close to the airport and rooms are very clean

After an extremely frustrating time getting here as a result of the winter storm 2026, the staff was overly pleasant and even allowed us to check in early! The room was spotless, the bed is extremely comfortable and the shuttle to and from LAX is very helpful. 10 out of 10!

Check in line was nearly an hour long Jan 23rd at 10pm. Management has to train staff to be more efficient with check in. The slowest I’ve seen at any hotel anywhere in the world. Also charge $29 at check in for shuttle and room amenities (such as water and coffee). Had to call security to come up twice at 11pm - midnight as screaming (potentially unattended child in room next door). When I called down the 2nd time operator said “Security was up and didn’t hear any screaming.” I asked for them to come up again and knock on my door so we can listen together! LOL Room itself: Beautiful / modern / clean. Housekeeping staff clearly well trained & meticulous. Shuttle drivers were to and from the airport were both awesome / friendly / safe drivers (10pm Jan 23 and 730am Jan 24th).

Staff was friendly, room was clean. Very close to LAX and the rental car return center

Great location for a quick stay between flights! Great food options and super comfy beds

Everything was great, but they need cable TV

Room is very nice and front desk personnel were quite friendly and helpful

Everything was excellent

The hotel is new

Great location close to airport, staff friendly room clean shuttle to and from airport convenient and easy

.

Great customer services at the front desk.

great staff at check in, beautiful rooms and update from last time I stayed a few years ago, lovely welcoming energy!

It was quiet and the staff was helpful

I was really disappointed and embarrassed with the check in process. I arrived at the counter and mentioned that I had booked and paid for my reservation through Orbitz. The front desk worker reported to me that she found my reservation but had no record of me paying. I provided my receipt to her that I paid for my room already and should only pay the fee associated. She continued to insist that I needed to pay for my room. I requested to speak to management. The manager asked to see my receipt that I paid for my room. I provided the receipt once again.She still was not convinced. She asked me to provide a bank statement to prove that I had provided payment for my room. Luckily I had that available. Finally after feeling embarrassed in public I was able to get my room keys. At no point did I feel welcomed by staff or received an apology for their mistake.

Might be getting there at 2 AM and there was a long line waiting to get rooms. They were very hospitable and understanding given that I had just driven 17 hours and they got me into my room very quickly. And they even were fine enough to give me a late checkout.

Great hotel. Love the gym!

Very nice property! Rooms were very clean and comfy

Clean room and very close to both the airport and rental center.

Dirty bath tub lots of noise

definitely not a 4 star hotel

Yes.

Everything was perfect! Clean,nice, comfy and cozy room. Delicious breakfast, great service.

Our room did not have hot water. We could not shower for two days, we have a five month old and that was not ideal. When we brought it to their attention we had to wait so long and someone didn’t show up until after we had to leave for dinner. When we checked out I explained my concerns and was met with an “okay”. While they did take off $50 for destination fee, the inconvenience was not worth the stay. Our LA stay was partially ruined because of the hotel we picked.

Clean rooms. Convenient location with shuttles to airport.

The hotel was good, but they didnt give me the perks that I should be getting from them thru Hotels.com app . They said I should have booked my room directly to them if I want the free parks from them as a Gold/VIP member of hotels.com. This happened to me twice already.

Great big room very clean. Recently renovated. Thermostat wasn't working was the only issue

Good location for LAX transportation and the shuttle service really good!

Excellent service

Older hotel, restroom was falling apart. If you get a decent price, not a bad option for one night stay.

Room was clean..

The room was clean and the customer service was excellent. The only downside was the paid parking.

Room was clean , housekeeping very nice and attentive. However the lady who checked us in had quite an unfriendly and nasty attitude. She needs some retraining on professionalism and customer service

Everything was good except we didn’t get hot water in the shower. It was just about lukewarm.

The breakfast is good and fresh the attention is 👍 recommended 100%

We checked in and received a room that was already occupied and had to change rooms.

Surprisingly awesome

So friendly, very clean

Taking a shower was difficult

Great room and corteous staff

This stay safe as terrible and not even the courtesy wake up call this hotel became trash no worries you still get lots of people until you guys don’t.

Room was very clean and overall really nice experience, would be 5 stars if the tv had the ability to use streaming services.

Very nice excelente

The first two shuttle drivers i encountered were great but the morning of checkout, the driver seen my mothers scooter chair and tried really hard to discourage us from using the shuttle instead of trying to be accommodating. If it wasnt for my partner and an incredibly nice patron of the hotel, we could've very well been stranded and missed our scheduled ride to our cruise point. On top of this, on the morning of check out as well, we found that the pump on the lotion bottle did not work. It was broken. When I asked housekeeping to replace it, the lady waved me off and told me to call the front desk. Overall, my experience was not very good. The staff were a mess and did nothing to compensate for the inconvenience.

Not so good, poor quality, bad services

Receptionist was rude, won’t stay there ever again, the room smells like something on fire.

Friendly staff, nice food, and reasonable pricing model.

Overall all is pretty new but the hallways you can tell it’s an older building. Restaurant had great service .

Bedbugs

Check-in was a 1-hour line of 100 people.

The staff support was poor. Reserved 2 queen bed. She gave us 1 king. They were out of rooms which can happen. But the front desk agent said "they overbooked and it is not my responsibility. I just work here and don't have any liability". The agent is a representative of the company and should care for the success of the employer/hotel. After all, they gave her a job and must be aware of the hard work to build a business with good reputation...

Shuttle to and from LAX was timely and easy to find. Check in was easy and staff friendly. Room was clean and updates. No complaints for an unexpected stay at LAX

Check in counter took almost an hour. Hotel was not equipped with wifi.

Airport shuttle, particularly Erik the driver was the highlight. This will be the last time i stay here...i don't expect much from an airport hotel, but this was less than average. $200 deposit they charge is Las Vegas level; there is nothing you can get for $200 at the hotel to justify that type of deposit. When i checked in at 1130pm; there were 30 people in line. Ended up being a grifter type seminar patrons trying to get their parking validated. This was being completely mismanaged replete with surly and lazy staff. Hotel is showing its age...rooms have been recently renovated.

Yes, the shuttle was great and the driver was lovely. Check in took a while, internet wasn’t working for a whole daywas there and the pool was out of commission

Slow check in and front pull through was clogged

The airport shuttle is always forget

Line was long for check in. Only 2 ppl at the time. Upon check in my first room hadn’t been cleaned. I had to stand in a long line again to get a room change.

No wifi and half hour check in

To long to check in

Wifi was not working.

Shuttle easy to find, beautiful and updated hotel. The only issue was how busy it was upon check in. At 9:15 at night it took 35 mins of standing in a long line to get to the front desk and check in to my room!

Sarah was amazing made us feel at home 10/10

The computer system was down, which caused over an hour check-in. In addition, the king bed i booked was not available.

Reliable airport shuttle and decent room however the WIFi was down during our entire stay which was an inconvenience

check in system is down, long wait times

Check in took 2 hours. The first two rooms the gave us had not been cleaned yet so we made 3 laps up and down the building. The third room was clean but another guest entered while I was in the shower. Then my key no longer worked. It has been a terrible experience and exhausting day

Hotel desk staff were professional and courteous, valet attendants were not so professional on the other hand, other than that clean hotel with great dining options around.

Staff was great. Clean room.

Staff was helpful. The room could have been cleaned better.

Smooth

There were around 35 guests a head of me. This was the worst experience I’ve ever had checking in. Everybody was aggravated and even a fight broke out. I had to check out to catch my 6am flight at 3:30am. So I had the room for less than 3 hours total.

Shuttle took just under an hour for pick up. When I got to the hotel, there were 41 people in a long line for check in with two people at the front desk. One of them was being trained. I am not embellishing here. And this is an LAX hotel.

Long long line of waiting

The room was spotless and very comfortable, and the onsite restaurants were excellent with great service and food. I’d definitely stay here again!

The renovated room was great and breakfast at the hotel restaurant was delicious with wonderful service

Very close to the airport. The staff was extremely nice. The room was also up-to-date, clean and comfortable. The sushi at the restaurant was also really good.

Nice hotel, great room but unfortunately very long wait at reception to check in. Luckily the valet was very understanding about leaving our car outside the hotel

Airport shuttle was easy and on time.

NO COMMENTS, GOOD HOTEL GOOD LOCATION.

The room was clean, and we were given two bottles of water. We actually used this room to rest as we had a red eye back to the east coast, and at check in, they advised that next time we could call for a day-stay, for exactly these types of stays. Parking was reasonable at $25 for a one time in/out (in to park, out to leave, not in/out multiple times which was more expensive). The shuttle to the airport was great and very convenient!

Close to the airport

NA

Staff and food options were good. The only downside I saw was some water issues. (towels were placed at the bottom of service doors on our floor) There were a couple of big storms that weekend so it makes sense. Hopefully the issues were identified and corrected.

Very nice hotel, located near the airport. They have a shuttle service from the airport to the hotel, which was very convenient.

There was some sort of machinery that was running st odd times in the night that woke me up but otherwise nice stay

Friendly staff, clean room, excellent amenities, everything is impressive and high quality of a place.

Clean room pleasant staff and convenient shuttle

Clean room great staff good food

It was a very comfortable stay. The room was spacious, the bed was very comfortable, and the amenities were excellent.

We didn’t take advantage of the breakfast choice’s, but the dinner was tasty from the bar.

The shuttle driver refused to wait 20seconds for me to walk from elevator to get on and I almost missed my flight but the second driver was very kind. Hotel staff were pleasant otherwise no complaints during my stay.

Clean room and friendly staff. A convenience store was available along with different restaurants on site I will definitely stay there again.

Front desk representative was super nice and even gave us a discount since a single king room wasn’t available and we got 2 queens.

Staff was very welcoming

New modern design, shampoos and products in room.

Staff was very welcoming

Nice hotel, clean room, friendly staff. Water from shower wasn’t as hot as desired. Lock on the door was loose with screws falling out. I would stay here again if they attend to the issues.

Clean room, great staff and great hospitality.

Good. Airport shuttle was good.

Shuttle was super helpful, runs 24/7 straight to LAX, no uber needed

The staff was amazing helpful and kind room was clean and the shuttle service made getting to the airport a breeze !,,

Clean comfy place to stay, fresh breakfast daily, shuttle was easy access to the airport, & easy check and out services. I would highly recommend! I would stay again!

Clean rooms, friendly staff and good food! Great location close to the airport and the shuttle service was excellent!

Good customer service, shuttle was on time, breakfast was too pricey

The lady that checked me in was outstanding!! Made me feel at home.. very welcoming.. the only negative was that when I walked into the room it has a stuffy smell.. like mildew.. but after turning on the ac it wasn’t so bad..

Wasn’t the greatest. Resort fees, parking fees, crazy deposits all added an additional $800+ to our total.

Night staff was nice. Morning staff was cold. Room was nice. Unfortunately the gap between the door and the floor let a lot of hall noise in. So you can’t hear the planes! But you can hear people coming and going loudly all night long.

Noisy aircon.

Check in was really good. I got there really early and was able to get an early checkin for $59 (it would have been free after noon; however I was there at 9:30am. Room was clean and spacious. Only complaint was no hot water. When I showered water was tepid at best. When I booked I used filter of airport shuttle and breakfast included. When I went down for breakfast it was not included.

The room we were assigned, Room 502, was infested with ants. We found them on both beds, the shower, the desk, and the bathroom counter. Basically everywhere. When we called downstairs to insist on a room change we were told the hotel was filled and they would notify the manager and the engineers. By the time the engineers showed up, we kept finding more ants and we packed up and went to the lobby, telling the engineers we couldn't stay there. They wanted us to leave the room so they could spray and then get cleaners in there while we waited. This wasn't a viable option since we didn't want to be in a room that was just sprayed with insecticide. We told the front desk we wanted a new room or they would have to find us another hotel with space. Amazingly enough, they found a new room for us without ants. It wasn't a particularly great experience since we didn't arrive until late, although the engineers were just doing the job they were told to do and were polite. The biggest issue was of course the ants and the fact that they lied to us saying there were no other rooms available. The woman at the front desk was very nice and tried to be accommodating. We would have also appreciated hearing directly from the manager.

The tv remote did not work properly

Check in process very slow sadly, otherwise everything great thanks

The Sonesta is fine as a hotel: clean, friendly, respponsive. The restaurant options, however, are ridiculous. Hamburgers are $32, for example, and that is one of the least expensive non-prepacked meals; which are about $16 each. I ended up getting a top raman-like bowl that I had to bring to my room and put hot water in. I was in line with three other people looking at the menu and all three of us walked away and said it was ridiculous. Imagine buying bugers for a family of four?! It would be $128, before taxes or gratuities!

Outdated, dirty room, staff was not very helpful

Clean room great location

Very nice room spacious

Check in was quick and staff was friendly. Clean room and nice bed.

Yes

Super nice staff - very comfy bed - super convenient! An easy stay with shuttle to/from the airport..

We’re please the way they treat there guest ,Clean rooms and nicely decorate .

Excellent

We called the desk and asked for some service to our air conditioner and extra water, they were here within five minutes. The breakfast was extremely good.

Yes

Great

Clean room, friendly staff, good bar and food options.

Didnt love that there is an additional charge for room service.

Everything is within 10-15 mins of driving

Very clean

Parked near hotel for trip—very convenient.

The 200$ hold on a card is crazy. That took all of my money as soon as I got there. This should be included in the original statement from Expedia. I will never book here again. My room was dirty. Had hair elastics from someone else in the drawers. Paid for early check in which I regret considering the room was dirty. They were painting the walls right outside of my rooms I got paint on my shirt.

Clean room, staff, etc. Recommended!

Clean room, friendly staff from check in to check out.

I didn’t have the best experience staying here unfortunately. Our room wasn’t cleaned properly, my pillow had a large stain on it and there was hair all over the bathroom/in the shower, and we had issues with our parking pass. We then spent $81 on a 10” pizza, club sandwich, and a molten cake which were all nasty. They used marinara sauce on my BBQ pizza & the chef tried say it was Bbq sauce and only remade it once I pulled the cheese off to show him it was in fact marinara. What I will say it the staff was helpful but i definitely won’t be staying here again.

Needed to spend a night at LAX and the hotel was very convenient for that. The shuttle was easy to find and came relatively quickly. They were kind enough to provide me a late check out. The fitness center had good equipment.

Nice and spacious apartment

After 10 days vacation in Los Cabo I asked a man at the desk about the laundry however he wasn’t helpful at all. Room and other facilities, location fine as I expected.

Only gave me overnight parking I was not able to have in and out privileges which was annoying due to having my friend flying in.

Nice room, nice lobby, good restaurant.

Our check-in process was smooth and easy. All my questions were answered and the room was quiet and clean. Now I’m ready to go on my vacation ! Thank you

Location

Very nice hotel. Airport shuttle runs every half hr and is only maybe a 5 minute ride. It was perfect. Would definitely stay here again if I have an early flight from LAX to beat the traffic. Room was spacious and bed was comfortable.

Super nice staff, great room, available restaurants and convenient shuttle. Wonderful place to stay when flying in and out of LAX.

The room was very clean and staff was very helpful and kind. Really appreciated the airport shuttle service. Hotel restaurants were great as well.

Clean and kind staff

Clean and kind staff

We were there for a concert so had our own vehicles. Front desk gave us a better price for parking which was greatly appreciated. My Expedia status offers 20% off on all food and non alcoholic beverages, which is really nice. I really like this property. Second time staying and I would return.

Very beautiful stay.

Clean, amenities are great.

Their food and drink prices were outrageous.

Excellent front and clean quick check in close airport …awesomely quiet for so close ….shuttle drink was helpful too

Very good

Clean room!

Clean room and nice staff

Really quiet, clean, and comfortable bed. Easy to access in hotel restaurants with kind staff. The shuttle driver was also very helpful and kind

Yes

easy use of shuttle and helpful drivers

The staff was absolutely sinful on the night of 10/20/2025. Rude obnoxious and very unprofessional. Is they don’t like their job- they should quit

I had a wonderful stay at this establishment. Newly renovated room, with a new 55” TV, plus showerhead with strong pressure. Amenities are up to par. Overall, I recommended this for whoever would like to stay close to LAX.

Yes- shuttle was so convenient!! Too bad traffic was insane!

Rooms were nice

What a pleasure the Sonesta LAX was… The room was clean with a comfy bed, great television and a top-notch shower. What more could a weary traveler want? I enjoyed both restaurants I ate in and would definitely book here if I ever have an extended layover again.

Not sure why they have any bad reviews. My stay was great! Staff was also great!!!

The person that checked me in was so friendly, kind and funny. My room was super clean and nice and comfortable.The sushi restaurant was great and I would definitely stay here again.

Clean room and friendly staff and comfortable

I have called 4 days in a row to get my folio for the the remaining portion that was owed at the hotel. I wish they would just let us pay in full through hotels.com instead of me having to call every department to get a folio receipt. Still haven’t received it my folio.

The room was clean. The stuff was great. The space was well decorated the airport shuttle and shuttle. Staff were amazing and always on time.