Sheraton Grand Los Angeles

Very good

Great location, convenient to food and metro.

The staff were very helpful and very professional. The room is ok. I didn’t realize they don’t have the amenities ( slippers, bathrobes, shower cap, pens-and writing pads)you would be expecting in a big hotel like this.

The floor had not been vacuumed in a bit. We found property belongings to others on the floor

Nice deck that seemed like a pool in the pictures. In spite of deck being very nice the lack of pool was disappointment.

Excellent location right in front of Metro station, staff took care of no option to run into homeless people on the way to Metro (that was common issue for our other place of stay in LA downtown). Excellent staff that dealed with my emergency state mood and mileading reservation very well. Nice deck that seemed like a pool in the pictures. In spite of deck being very nice the lack of pool was disappointment.

Great customer service clean rooms

Superb

Exceptional

Clean room, location had lots of food, store activity options just a 5 minute walk away.

Clean.

Everything is good

I didn't eat breakfast there.

The hotel overall was nice but our bathroom had hair all over the tub and oddly on the bathroom ceiling.

Superb

All staff very courteous and helpful. Place was beautiful and felt safe for my first time in Los Angeles

Wide and clean room. Classy looking. Would stay again. Close to restaurants and bars. Valet was nice and fast.

Good

Superb

Location and staff Cost was high

They charged me $50 per day per room as an additional charge, without telling me. The above.

Superb

Poor

friendly staff, clean room, comfortable bed.

friendly staff, clean room, comfortable bed.

Overall, the hotel was decent and the room was clean. However, there was a noticeable damp smell when I first entered the room, which wasn’t very pleasant. During the shower, quite a bit of water leaked onto the bathroom floor. I also ordered breakfast (sunny-side up eggs), and it was delivered in disposable paper containers inside a bag, which felt a bit disappointing. I hope these issues will be addressed for future guests.

Overall, the hotel was decent and the room was clean. However, there was a noticeable damp smell when I first entered the room, which wasn’t very pleasant. During the shower, quite a bit of water leaked onto the bathroom floor. I also ordered breakfast (sunny-side up eggs), and it was delivered in disposable paper containers inside a bag, which felt a bit disappointing. I hope these issues will be addressed for future guests.

Location

Location

Breakfast was bad

Breakfast was bad

Superb

Staff was wonderful and the location was convenient for my trip agenda. The room was quite and clean, minor stains on couch and some rundown in the bathroom but overall fit my needs for a one night stay.

Staff was wonderful and the location was convenient for my trip agenda. The room was quite and clean, minor stains on couch and some rundown in the bathroom but overall fit my needs for a one night stay.

Nice

Nice

The hotel charges $30 extra a day as a "resort fee", justifying by giving $15 credit if you eat there, passes to a museum we didn't want to go to, passes to a gym we didn't use.

The hotel charges $30 extra a day as a "resort fee", justifying by giving $15 credit if you eat there, passes to a museum we didn't want to go to, passes to a gym we didn't use.

Good ambiance and big room. Close to super market and cafe. Location is not that great for walking around in the evening but day time was fine. We booked 2 rooms for the 2 nights at the hotel with our family but we were disappointed that housekeeping was not done next day in our room. We had to ask the receptionist to provide us clean towels and tea/coffee. They did apologise and send the clean towels and refills for the tea and coffee table.

We had a wonderful stay! Our king suite was spacious and it was nice to have two rooms. The gym is beautiful on the 26th floor and the restaurant is lovely on the lower level.Monica at the front desk and Brenda on the phone lines were lovely and helpful. Breakfast was delicious with options ranging from a buffet to à la carte. My omelette and sourdough toast were delicious. Will visit again!

We had a wonderful stay! Our king suite was spacious and it was nice to have two rooms. The gym is beautiful on the 26th floor and the restaurant is lovely on the lower level.Monica at the front desk and Brenda on the phone lines were lovely and helpful. Breakfast was delicious with options ranging from a buffet to à la carte. My omelette and sourdough toast were delicious. Will visit again!

Cleanliness: 5/5. Absolutely loved our room! With our accommodation, we received a slight upgrade with walk in shower and glass door. Shower is only big enough for 1 person, but the size of the room made up for it. The room was very clean, modern, and we did not need to change the temperature. It was set to 70˚ F. No terrible smell either. Loved the room. No complaints at all! Room Comfort: 5/5. Bed was very comfy but very soft. Not sure if it's your thing but it did help me get a good sleep. But it did wake up every few times throughout the night. Overall very comfortable because of the space and having the couch and a table to eat at. Location: 5/5. Very safe for tourists. Right behind it is The Bloc. The Bloc is a nice touristy and modern area with a few places to eat and Uniqlo shopping. There's a bunch of security always walking around the place so we felt very safe even walking to spots nearby. Parking: 3/5. Parking is not free and a bit expensive. I think about $67/night. It is valet parking only. Valet service is top notch. We only needed to take the car out once a day and it was always ready when needed. Cost: 4.5/5. Overall, would stay here again! Only thing that wouldn't make it a perfect 5/5 is the price for valet parking.

Cleanliness: 5/5. Absolutely loved our room! With our accommodation, we received a slight upgrade with walk in shower and glass door. Shower is only big enough for 1 person, but the size of the room made up for it. The room was very clean, modern, and we did not need to change the temperature. It was set to 70˚ F. No terrible smell either. Loved the room. No complaints at all! Room Comfort: 5/5. Bed was very comfy but very soft. Not sure if it's your thing but it did help me get a good sleep. But it did wake up every few times throughout the night. Overall very comfortable because of the space and having the couch and a table to eat at. Location: 5/5. Very safe for tourists. Right behind it is The Bloc. The Bloc is a nice touristy and modern area with a few places to eat and Uniqlo shopping. There's a bunch of security always walking around the place so we felt very safe even walking to spots nearby. Parking: 3/5. Parking is not free and a bit expensive. I think about $67/night. It is valet parking only. Valet service is top notch. We only needed to take the car out once a day and it was always ready when needed. Cost: 4.5/5. Overall, would stay here again! Only thing that wouldn't make it a perfect 5/5 is the price for valet parking.

Room was very clean and staff helpful

Room was very clean and staff helpful

Poor

Very good

Room was fabulous! I didn’t like how quickly the neighborhood changed within just a few blocks.

Nice, clean, room was great, getting the car from Valet was quick Check in at 4pm even tho I knew after booking hotel

Room and staff

Room and staff

great customer service.

great customer service.

safe street close to a mall and restaurants AC didn't work well

Centrally located to everything! Will Stay here again.

Centrally located to everything! Will Stay here again.

We were staying at the hotel with a group of four, but the number of towels, cups, water bottles and other supplies were not enough for us. The cleaning crew came extremely late and we were told to leave the room and wait at the lobby until they were done even though we asked them to come during the daytime. The room was very stuffy because the AC and ventilation system was not really working and we couldn’t open the window. They brought a fan to our room, but it was completely dusty and dirty so we ended up not using it. Overall, this was our third time to stay at this Sheraton, but we are unsure if we’d go back again. We were all pretty disappointed with the quality of the hotel and the service.

We were staying at the hotel with a group of four, but the number of towels, cups, water bottles and other supplies were not enough for us. The cleaning crew came extremely late and we were told to leave the room and wait at the lobby until they were done even though we asked them to come during the daytime. The room was very stuffy because the AC and ventilation system was not really working and we couldn’t open the window. They brought a fan to our room, but it was completely dusty and dirty so we ended up not using it. Overall, this was our third time to stay at this Sheraton, but we are unsure if we’d go back again. We were all pretty disappointed with the quality of the hotel and the service.

The room was really nice and the staff was amazing

The room was really nice and the staff was amazing

Our housekeeper was great and the front desk upgraded us for my 50th birthday so we ended up just relaxing together in the room and spending quality time. It was a great stay!

Our housekeeper was great and the front desk upgraded us for my 50th birthday so we ended up just relaxing together in the room and spending quality time. It was a great stay!

Staff was so friendly. Valet was easy. Room was excellent!! Location was awesome. We stayed during holidays and it was magical outside. We will be back!!

Staff was so friendly. Valet was easy. Room was excellent!! Location was awesome. We stayed during holidays and it was magical outside. We will be back!!

Room was clean and staff was extremely friendly and helpful!

Room was clean and staff was extremely friendly and helpful!

All of the above

All of the above

Old depressing furniture ,

Old depressing furniture ,

Great stay!

Great stay!

Clean and responsive

Clean and responsive

Excellent staff and nice view from the gim €

Excellent staff and nice view from the gim €

Always a great stay at the DTLA Sheraton

Always a great stay at the DTLA Sheraton

We had a large van and were given help with out asking and just badic courtesy and kindness.

We had a large van and were given help with out asking and just badic courtesy and kindness.

Always a good stay

Always a good stay

Amazing staff, services and food.

Amazing staff, services and food.

Washroom exaust was not working and little bit disturbance because room was beside some kind of laundery I guess. Rest everything was good 👍.

Washroom exaust was not working and little bit disturbance because room was beside some kind of laundery I guess. Rest everything was good 👍.

Room was spotless, staff were very friendly and helpful

Room was spotless, staff were very friendly and helpful

Location, cleanliness, friendly staff and it’s quiet Could use better lighting in the rooms.

It was ok. Our first room tv didn’t work well and had a red tint to it and had the tv snow / lacking clarity in picture. We didn’t find this out until 10:45 and had to change rooms late at night. Our new room tv worked but then the shower was super tiny and we didn’t have a bath tub anymore which we planned to use, so that was disappointing. Otherwise the stay was fine.

It was ok. Our first room tv didn’t work well and had a red tint to it and had the tv snow / lacking clarity in picture. We didn’t find this out until 10:45 and had to change rooms late at night. Our new room tv worked but then the shower was super tiny and we didn’t have a bath tub anymore which we planned to use, so that was disappointing. Otherwise the stay was fine.

The valet fee

Little things about front desk…..

Little things about front desk…..

Overall hotel is good but in a very dirty neighbourhood.

Overall hotel is good but in a very dirty neighbourhood.

Clean room, Early cleaning services, location to my events.

Clean room, Early cleaning services, location to my events.

Nice clean large room, but was hoping for firmer pillows. Great gym. Love the $15 daily credit which we used towards the delicious clam chowder. Also love the free truffle fries as a Bonvoy Gold Elite member. Valet service is pricey but convenient. Love that the property is connected to a shopping center with a great yakitori restaurant (Hatch). We’ll be back.

Nice clean large room, but was hoping for firmer pillows. Great gym. Love the $15 daily credit which we used towards the delicious clam chowder. Also love the free truffle fries as a Bonvoy Gold Elite member. Valet service is pricey but convenient. Love that the property is connected to a shopping center with a great yakitori restaurant (Hatch). We’ll be back.

Location and staff

Location and staff

Clean room and with extra security to badge in on elevator was a plus.

Clean room and with extra security to badge in on elevator was a plus.

Friendly, helpful staff.

Friendly, helpful staff.

I'm 76 and would have appreciated a grab bar in the shower as the surfaces were pretty slick. And like other hotel rooms the top mattress "slants" - or lays at an incline. The only way I can get a good night sleep is to put a pllow under the mattress to prop it up. Then housekeeping regularly pulls it out and I have to begin the process over again every night. Very annoying!!!

I'm 76 and would have appreciated a grab bar in the shower as the surfaces were pretty slick. And like other hotel rooms the top mattress "slants" - or lays at an incline. The only way I can get a good night sleep is to put a pllow under the mattress to prop it up. Then housekeeping regularly pulls it out and I have to begin the process over again every night. Very annoying!!!

Central location

Central location

I should have reported that the mirror light in bathroom was flashing on one side in Room 809.

I should have reported that the mirror light in bathroom was flashing on one side in Room 809.

It was a family trip.and the accommodations were very clean and well kept.with good security .the staff were friendly and helpful .and the service was a comfortable trip.

It was a family trip.and the accommodations were very clean and well kept.with good security .the staff were friendly and helpful .and the service was a comfortable trip.

Clean room great staff. May options to eat around the area

Clean room great staff. May options to eat around the area

Enjoyed our stay

Enjoyed our stay

Staff service was awesome!

Staff service was awesome!

Great location

I did not love the cleanliness of the rooms. Bed was clean but the rest could have been cleaner. We asked for a different room because of that issue. No issue wit that, they moved us and the new room was better. The elevator is loud if you are in a room next to it. They gave warning that it could be an issue and offered ear plugs. Overall the stay was fine.

I did not love the cleanliness of the rooms. Bed was clean but the rest could have been cleaner. We asked for a different room because of that issue. No issue wit that, they moved us and the new room was better. The elevator is loud if you are in a room next to it. They gave warning that it could be an issue and offered ear plugs. Overall the stay was fine.

Didn’t like all the extra charges after already paying on line. $68 per vehicle per night for parking is ridiculous !!!!!!!

Didn’t like all the extra charges after already paying on line. $68 per vehicle per night for parking is ridiculous !!!!!!!

Clean and employees were great!!

Clean and employees were great!!

Hotel in the centre of downtown. Easy Access to shopping malls and fashion district

Great location and wonderful stafff!

Great location and wonderful stafff!

Clean room and excellent staff

Clean room and excellent staff

Love that theres much to do in walking distance

Love that theres much to do in walking distance

The staff was nice and very helpful. There was plently of dining and shopping with in walking distance. BMO stadium was an easy drive. I highly recommend this hotel.

The staff was nice and very helpful. There was plently of dining and shopping with in walking distance. BMO stadium was an easy drive. I highly recommend this hotel.

Elevator scanner for the room card was not working but the touch screen was working fine to choose a floor.

Elevator scanner for the room card was not working but the touch screen was working fine to choose a floor.

Perfect

Perfect

Good Location. Downtown does not feel safe

Good Location. Downtown does not feel safe

Excellent

Excellent

Great experience.

Great experience.

Our stay at this hotel was absolutely perfect! From the moment we arrived, the staff made us feel welcomed and taken care of. The check-in was smooth, the rooms were spotless, and the beds were super comfortable. The amenities were top-notch ñ. The location was ideal, close to everything we needed. What really stood out was the hospitality—everyone went above and beyond to make our trip special. Highly recommend, and we’ll definitely be back!

Our stay at this hotel was absolutely perfect! From the moment we arrived, the staff made us feel welcomed and taken care of. The check-in was smooth, the rooms were spotless, and the beds were super comfortable. The amenities were top-notch ñ. The location was ideal, close to everything we needed. What really stood out was the hospitality—everyone went above and beyond to make our trip special. Highly recommend, and we’ll definitely be back!

Over all Nice experience !

Over all Nice experience !

Gym on 26th floor is really nice, great city views and spotless

Gym on 26th floor is really nice, great city views and spotless

The room was clean, spacious and there’s lots of outlets. The air conditioner however was rattling loudly all night. And I had originally booked a double queen room and was told only a suite was available with 1 king bed. It was uncomfortable to share among 3 people on the bed, and I felt the attitude of the staff was very unapologetic for the inconvenience. I paid for a specific room, I should have been guaranteed it or accommodated for the inconvenience.

The room was clean, spacious and there’s lots of outlets. The air conditioner however was rattling loudly all night. And I had originally booked a double queen room and was told only a suite was available with 1 king bed. It was uncomfortable to share among 3 people on the bed, and I felt the attitude of the staff was very unapologetic for the inconvenience. I paid for a specific room, I should have been guaranteed it or accommodated for the inconvenience.

the staff was so friendly, the only down side to the hotel is the elevator system is a bit confusing

the staff was so friendly, the only down side to the hotel is the elevator system is a bit confusing

Good location. Great staff. Room is spacious. We enjoyed our stay.

Good location. Great staff. Room is spacious. We enjoyed our stay.

Good

Good

I stayed in different parts of the world in various hotels, but firts time I saw that before two days of the check up, the front desk locked my entrance card in order not to enter to the room and looked for the payment for destination fees although my room costs were prepaid.

The property doesn’t have a pool. For the price I say the amenities are lacking.

This really nice hotel. Everything nice and clean and order and the stuff really nice and everything else. Around de hotel Downtown, Good Location You Can Walk Anywhere From There.

This really nice hotel. Everything nice and clean and order and the stuff really nice and everything else. Around de hotel Downtown, Good Location You Can Walk Anywhere From There.

Was a nice experience I would stay again.

Was a nice experience I would stay again.

The location was excellent, the staff's were very friendly and helpful. Breakfast options could've been better

Super location, very convenient to all of DTLA, great helpful staff. Small comment: hotel restaurant is not tasty. Best to eat out, and lots of options around. Definitely will stay again.

Super location, very convenient to all of DTLA, great helpful staff. Small comment: hotel restaurant is not tasty. Best to eat out, and lots of options around. Definitely will stay again.

House keeping isn't as top-notched for this class of hotel. Both shampoo and body wash were out, but housekeeping did not notice to replenish. We had to call and waited quite a while for service to bring up new bottles.

House keeping isn't as top-notched for this class of hotel. Both shampoo and body wash were out, but housekeeping did not notice to replenish. We had to call and waited quite a while for service to bring up new bottles.

First time staying at a Sheraton hotel. Because it’s an established hotel. Expected a luxury type hotel seeing how it’s a Sheraton I thought I was going to experience a much better stay than any other hotels I’ve stayed at. The front desk had excellent customer service very nice and friendly. Got to the room which was two queen beds for 3 people. Bathroom only had one set of towels so had to call room service for towels. I tried to take a shower but only hot I mean really hot water came out. So I called room service again and they will have someone from maintenance stop by to check it out. No one came to drop off the towels. The maintenance guy came said he would open “it” up to see why there’s no cold water. Later he says that we have to wait 2-3 min for the cold water to come out. That seems like a waste of water but that’s the only way to have a good temp. Mind you there’s 3 of us and we’d have to wait a couple of mins for the cold water?! As much as we paid for this hotel I swear I would’ve stayed at a holiday inn or best western. Also there’s no elevator fr the hotel to get to the parking garage you have to go outside to the plaza and go to an elevator that takes you to the parking garage! So inconvenient. Walking pass people who are eating outside the plaza with all your luggage to get to the parking garage I don’t get it. Plus I asked regarding breakfast I was told by room service that we can order but we would have to go downstairs to pick up the food?!

First time staying at a Sheraton hotel. Because it’s an established hotel. Expected a luxury type hotel seeing how it’s a Sheraton I thought I was going to experience a much better stay than any other hotels I’ve stayed at. The front desk had excellent customer service very nice and friendly. Got to the room which was two queen beds for 3 people. Bathroom only had one set of towels so had to call room service for towels. I tried to take a shower but only hot I mean really hot water came out. So I called room service again and they will have someone from maintenance stop by to check it out. No one came to drop off the towels. The maintenance guy came said he would open “it” up to see why there’s no cold water. Later he says that we have to wait 2-3 min for the cold water to come out. That seems like a waste of water but that’s the only way to have a good temp. Mind you there’s 3 of us and we’d have to wait a couple of mins for the cold water?! As much as we paid for this hotel I swear I would’ve stayed at a holiday inn or best western. Also there’s no elevator fr the hotel to get to the parking garage you have to go outside to the plaza and go to an elevator that takes you to the parking garage! So inconvenient. Walking pass people who are eating outside the plaza with all your luggage to get to the parking garage I don’t get it. Plus I asked regarding breakfast I was told by room service that we can order but we would have to go downstairs to pick up the food?!

My room included breakfast ; however I was given an abbreviated menu that did not include waffles, pancakes or frittatas, and only offered orange juice. I feel that this is unfair. Offfer the full breakfast menu.

Accessible to everything

Accessible to everything

Great property with wonderful staff.

Great property with wonderful staff.

Couldn't find location

Couldn't find location

The elevator system is confusing. Our room was not properly cleaned. There was obvious dirt and fingerprints on the furniture. The bar is great. Service is great.

The elevator system is confusing. Our room was not properly cleaned. There was obvious dirt and fingerprints on the furniture. The bar is great. Service is great.

Bad customer service

Bad customer service

I like the location was in a spot. We could go shopping and walk around.

I like the location was in a spot. We could go shopping and walk around.

Everything was great all employees were wonderful. The only (barely) negative was the body wash was empty and never filled the 3 days were were there but would never take a start off for that, more of an FYI for you

Everything was great all employees were wonderful. The only (barely) negative was the body wash was empty and never filled the 3 days were were there but would never take a start off for that, more of an FYI for you

location is good

location is good

The staff was so incredibly kind - both at the front desk upon check in and check out, and the staff at the lobby bar. Was some of the most genuine, personable care I’ve received in a while!

The staff was so incredibly kind - both at the front desk upon check in and check out, and the staff at the lobby bar. Was some of the most genuine, personable care I’ve received in a while!

My husband and I went to a concert at crypto Arena. We stayed here and we were very happy with our stay. This is a beautiful hotel and it is very fancy. The bed was so comfortable. It was in walking distance of a lot of things and we will stay here again.

My husband and I went to a concert at crypto Arena. We stayed here and we were very happy with our stay. This is a beautiful hotel and it is very fancy. The bed was so comfortable. It was in walking distance of a lot of things and we will stay here again.

Beautiful hotel with excellent staff and service

Beautiful hotel with excellent staff and service

Friendly staff. Easy check in. Nice restaurant onsite.

Friendly staff. Easy check in. Nice restaurant onsite.

It was great! We went to a dodgers game and got to the hotel super late but they made it fast and easy!

It was great! We went to a dodgers game and got to the hotel super late but they made it fast and easy!

ㅡ

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Breakfast at the hotel restaurant was well below par. Limited selection, poor quality.

Breakfast at the hotel restaurant was well below par. Limited selection, poor quality.

Personas drogadictas en los alrededores

Personas drogadictas en los alrededores

Bathtub shower is primitive but too slippery. Blackout curtains are nice but to move furniture to close them? It’s an over priced beater, we’d never stay again. Other options at same price are waaay better.

Bathtub shower is primitive but too slippery. Blackout curtains are nice but to move furniture to close them? It’s an over priced beater, we’d never stay again. Other options at same price are waaay better.

Fue muybuena experiencia habitaciones amplias ymuy limpias

Fue muybuena experiencia habitaciones amplias ymuy limpias

Will stay here again.

Will stay here again.

Friendly staff

Friendly staff

Loved it

Loved it

Few dining options no vending machines

Few dining options no vending machines

Staff super friendly in lobby. Valet personnel very generous, very safe and clean

Staff super friendly in lobby. Valet personnel very generous, very safe and clean

staff, and cleanliness

staff, and cleanliness

Best stay

Best stay

Nice

Nice

Spiffy new interiors, quick check in, friendly staff, great room, cool lobby, nice restaurant and bar…a great option for DTLA at a good price!

Close to stores and restaurants. Can walk to Target, chick fil-a etc They sent security to my room due to a “high balance” when I went to the front desk they didn’t know what was going on. He then checked and said it was for parking and I had to pay $94 dollars since I’m staying an “extra night” although I booked 3 nights not two so I’m not sure why they wouldn’t just charge me the full amount when I checked in. It was so embarrassing that security had to come for $94 dollars they said they tried reaching me they never called my phone. It honestly ruined my trip especially since check was also complicated. The hotel was nice and clean but I felt like I couldn’t relax after that.

The hotel was nice but I wouldn’t book through Expedia again

We had an amazing trip, the only thing that could’ve been better was the condition of our room. It was extremely dusty, and hadn’t looked like it had been wiped down in a while, so I had to wipe it down myself. There was also something on the sheets on one of the beds. But we had an amazing experience with staff, as well as the restaurant was phenomenal!

local activities

Great staffs, comfortable stay.

Beautiful facility

We thoroughly enjoyed our stay at the Sheraton Grand in DTNLA. The beds were soft and comfortable. The rooms were immaculate. I especially enjoyed having a bar/restaurant downstairs. I will definitely be staying here again.

Convenient

Up to Sheretin’s standards!

Our stay was very lovely. I enjoyed the room and how spacious it was for four people. I also enjoyed to hotel amenities such as the valet parking and how close we were to some stores within walking distance. Overall, I enjoyed my stay and would rebook next time I visit.

Very good location

There was a strong odor in the hallway (likely from the carpets), dirty bathrooms with an unclean shower curtain, and we found long black hairs in the bed, which we were concerned about whether the sheets had been changed. Multiple coworkers that were also staying in the hotel shared similar complaints. However, the staff were very accommodating and professional. Staff = A++

It's a nice enough hotel, but the parking situation is terrible. The only option is a very expensive valet. I should have checked this before booking. I won't stay here again. They also charge a resort fee for each day you are there.

Additional Charges / Fees at checkout is a disappointing surprise. Would have appreciated some information while checking in at the hotel. Lack of value for money, especially with great hotels in Downtown LA. The lobby is great but the rooms fell below our expectation.

Parking prices ,

TY

great location

I love it !

Great stay!

The location was incredible. It’s located across the street from the metro station which made it so convenient to get around without a car. There’s no microwave in the room.

Our room was right next to the staffs elevator, you can hear it going up and down.. in the early morning is worse. Waken us up the 3 nights we stayed there. !!! PROS!!! Overall everything was nice. Comfy clean beds.

Nice hotel and worth the money

Very little..although the restaurant was quite good for dinner. It seemed everything was done on the cheap…from the 2 ply toilet paper to the plastic clear cups in the bathroom.We purchased breakfasts to be included but in was not a buffet as so choice was severely limited.The area was very ordinary.

We stayed as part of our honeymoon. The room was beautiful, and we had a comfortable stay.

Shower diverter leaked significantly so water pressure was weak and room was mediocre. Ice maker was unavailable on my floor and when I called guest service they told me to wait for room service to eventually bring up ice or try to get in another floor which is difficult when your card only allows access to the floor your room is on. Moved to another hotel because there was no service when I tried to reach out!

great property in a nice area. very convenient location next to a mall. beds were super comfy and bathroom was very nice, we will be back soon!

Staff was extremely nice, rooms were clean, comfortable and large. Beds were especially comfortable, which is a must. Location to BMO stadium was perfect for our concert. We had breakfast vouchers and really enjoyed that it was not a buffet but a menu selection. Great location, great staff, wonderful accommodations. I never write reviews so this says a lot. N/A

Everything excelent.

Had to wait a long time to place my order at the restaurant down below. Although I was seated earlier than others those were seated late, the attended served them first ignoring me. Service could have been more attentive. I had to walk out without having my breakfast.

Great location staff very friendly and room service ws awesome lady that cleaned our room was outstanding

We only had the opportunity to stay one night but we enjoyed our short time. Room was very nice, great bathroom with beautiful lighted mirrors. Towels could use updating as they were a little thread worn. Liked the motion sensor light in the closet, comfortable bed and clean room. Did not like having the fan located right above our heads in bed. Otherwise, we would probably stay here in the future.

It was a great hotel, good location even though the Macy's that attached to it is closing, but there's other option things to do even clubs across the street and inside great food inside the hotel in the rooms were gorgeous

Great service, location was perfect and rooms were clean

Nice large and clean room

The room was nice. Expect to use valet services, I would not recommend any other type of parking as you'd have to walk through somewhat chaotic downtown areas. Their internal market had slim choices as it was not stocked.

Great service!

I love the Sheraton, it’s extremely clean, within walking distance to many of DTLA’s attractions, and staff were very accommodating to me and my bf. We stayed in a King suite overlooking the city skyline, and the room was beyond comfortable for us. I would suggest park valet so you don’t have to deal with We will definitely be returning !! ;)

Very friendly staff

Beautiful hotel, convenient location, nice restaurant. Parking is expensive at over $50 a night for valet. Self parking is less but who wants to walk downtown at night. Rooms were comfortable but it’s the little things, my iron burned my shirt and when I requested a new iron, it took multiple irons before I got one that worked. Phone also was not working in my room and had to call maintenance for that. Additionally printer in lobby business center didn’t work and I wasted ten minutes on that as well. Overall I’d probably go back but the little inconveniences add up and so though overall it’s a nice hotel, I may mot return with the bad taste of my burned shirt in my mouth.

Everything was perfect

Except for the $60 valet parking charge, very pleasantly surprised about the experience.

Things to know: the hotel is in Downtown LA so there is only valet parking available at the hotel for a fee of $30-$40 per day (can't remember the exact price), however, you can come and go as you please and your vehicle is parked safely in their garage; there is a $25 per day "destination fee", but they allow you to use it as a food and beverage credit; the elevator is very confusing to use, you have to enter your specific information like the floor and room number on the correct elevator, which is something I've never seen before (still not sure if this process is exactly correct, but the staff will help you). Overall, this hotel was great, its pricey, but definitely worth the price. It's great having piece of mind that you are booking a nice, clean, safe hotel in the DTLA area.

Very friendly and outgoing staff! Even upgraded my room for being a first time guest!

Wonderful experience

Great

Great stay ! I will definitely book here again

Great value in this very clean and well-designed hotel in Downtown LA. Close to everything. A very spacious and well-designed room, a good bathroom and shower. Very comfortable.

However, the sidewalks had some animal and some human waste and those areas tended to be smelly.

Very good service

Only 4 elevators.

Love the staff and stay.

Worst hotel I’ve stayed thus far in my trip. There were dust pouches in the coffee machines, the rooms feel congested and very dated with the wooden design. The elevator has wait times up to 10 mins during peak hours. The breakfast was bad. Firstly there’s a 20 min wait time to be seated and the lady at the counter was super rude. The server came to us twice to ask the room number?! The area around the hotel feels very unsafe. I’s rather stay near the beverly hills area. To be fair, the coffee machine was changed.

No towels, dirty bathtub, everything is old outdated. No body soap provided and was told soap is out and in order.

This property is a good location for downtown LA. The BLOC was quite disappointing so do your homework if you were expecting to find more interesting things there. The property upholds the Sheraton label but is due for an update.

Room was comfortable but just little things that were irritating about the hotel. It takes a long time to get an elevator. One morning it took 20-25 minutes just to get to the lobby. The front desk was not that helpful and told us to take the service elevator. We did that and did not know different service elevators take you to different floors. In the end, one of the service guys had to help us. Consistently took around 10 minutes to get an elevator from the gym down to the room floors. One evening we ran out of shower gel and the front desk told us the entire hotel had ran out. How can a 4 star hotel run out of shower gel! Check in was great though and was able to provide a connecting room for our family.

Asked for city view room. Got a room only view of roof tops. They had 10 more floors above us. Paid extra for city view.

A