Hilton Los Angeles Airport

first time at this hotel and it was okay, tv wasn’t working and we couldn’t find the QR code and the staff were decent but sort of rude. runway view was amazing and beds were comfortable and the burgers were delicious

Very convenient location. Amenities were great and cleanliness was 100%.

AMAZING WORLD CUP EXPERIENCE

Check-in was a breeze. Airport shuttle at check-out had a very long queue.

The hotel and shuttle are very convenient to LAX. The restaurant was very good and the staff were very friendly and helpful throughout our stay, and our room was comfortable and quiet. I would recommend that they update the bathrooms, however, as the fixtures, exhaust fan, etc. need refurbishment. Overall, a very good stay.

loved it here. staff was extremely helpful and welcoming. my family was satisfied with the stay.

No free breakfast

Great bed!

.

Steak restaurant closed

Property was beautifully maintained and room was cleaned and comfortable

Was only at the hotel to sleep. Wasn't even there during the day. But still had to pay full amount for parking. What a scam! Shower had low water pressure. And bath exhaust fan was inoperable. Other wise staff were nice. Place was nice and clean. I would stay there again, but argue about the parking.

Exceptional

Staff are really helpful and nice would definitely plan to stay again

The location of the hotel.is near LAX, so it is very convenience. The staffs are friendly and helpful. However, the condition of the room that we are staying is not well maintained. The remote of the TV is missing.

Parking lot is quite tight too, super low ceilings.

Staff was all very helpful and friendly. Our room was very clean and quiet, the business center was great for working and all areas were nice. The Valets were very friendly and helpful also.

The staff was as lovely as the hotel!

My main criticism is the parking fee, which is nearly $70 per night!!! That charge feels excessive, especially on top of the room rate, and significantly increases the overall cost of the stay. If parking were more reasonably priced, I would have rated the experience even higher.

Exceptional

Clean Shuttle from airport involved a lengthy wait.

Amazing hotel and an excellent stay from start to finish. The check-in experience was outstanding, and the staff went above and beyond to accommodate my request to move to a higher floor while still ensuring I kept a room with a view of the airport. Watching the planes take off and land was one of the highlights of my stay. I also visited the rooftop area and bar, which offered a fantastic view and a great atmosphere. The food at the hotel was excellent, and the drinks at the downstairs bar were equally impressive. The staff was friendly, accommodating, and made the entire experience enjoyable. I would absolutely stay here again and highly recommend this hotel to anyone looking for a great stay with amazing airport views.

The room was clean, the beds were comfortable, and the bathroom was spotless. Housekeeping was very quick to bring extra towels and washcloths when we called. I want to give a special shoutout to Gigi, one of the security officers. An elderly member of our group needed wheelchair assistance, and Gigi quickly stepped in to help. She escorted her to her car, was incredibly kind, and provided outstanding customer service. The hotel is also within walking distance of Denny’s, which was a great option for a more affordable breakfast. A couple of minor downsides: because it’s so close to the airport, you can definitely feel and hear the planes taking off and landing. Also, the laundry facilities felt outdated and still require coins. There is a coin machine and ATM available, but a modern card or app-based system would be much more convenient. Overall, the clean rooms, comfortable beds, helpful staff, and excellent service made this a very enjoyable stay. I would definitely stay here again when traveling through LAX.

It was very easy to get to hotel from the airport with the shuttle. The location is great for getting a rental or very accessible to nearby stores. The hotel has very nice atmosphere and very relaxing. The staff is great at helping.

Everything about our stay at the Hilton was great except for $74 parking fee. That was just ridiculous.

Seemed to be very well managed

Superb

Really nice property.

Parking situation is horrrible $75 a day is just ridiculous besides that not a bad hotel

The valley

Very nice runway view room. A little disappointed in the restaurants available. Quick shuttle to LAX available. Staff helpful.

Wonderful service! Donovan was AMAZING! His professionalism and warm welcome was just want we needed after the flight and busy airport! The breakfast was great and it is really an ideal spot to stay in Hermosa Beach!

We stayed because it is close to the airport and we could utilize the car park. The rooms were nice and the property is clean and updated. The only issue we had is because we had an suv and we paid through a 3rd party app they charged us an additional $8.00 per day because they said we “could not self park the vehicle is too big”. Little shady but we were already there and it might be a third party issue. The shuttle in the morning is a line out the door so we eended up paying for an uber, it most likely would have been 30-40 minutes for the 5 minute drive with the loading, unloading and all the stops for each airline so we used an uber instead. You would have to budget much more time for a morning flight

It was a great motel

Great location, very clean, comfortable. N/A

Room was clean and tidy with a great view.

Direct 5 min shuttle transfer from car rental depot to the hotel is very convenient. Quick and efficient check in. Spacious and comfortable room, reasonably quiet. Several restaurants on site. Excellent breakfast buffet.

Exceptional

Bed was a little too soft. Room amenities were very helpful.(drinks,shampoo,conditioner, body lotion)

Awesome, friendly, helpful staff!!

Convenient, clean and comfortable. The staff was helpful and the shuttle was a fast and on time.

Would not recommend this hotel. The condition of the room was unacceptable and fell well below Hilton standards. The room was unsanitary, poorly maintained, and did not reflect the level of quality associated with your brand. Frankly, the accommodations were not worth the amount paid, and the overall experience left me extremely dissatisfied.

I’ve stayed here 4 different times when I’ve come to LA the first time was wonderful but it’s gone down hill since. The staff is not helpful at all the parking is over priced everytime I come even the first time my first room is either dirty or smells like ciggertte smoke. This weekend in particular there was a doninatrix event they should tell you whe pervert parties are happening so you have the option to not book with them. They’re driveway was down so I had to go back n forth for all my bags and staff was just rude and unhelpful especially the guy with the one earring he dident care our room smelled he didn’t care about us having to go back and forth for our things because the driveway was supposably down but looked fine to me I’ll never stay here again

Excellent location to catch a flight early in the morning.

Overpriced parking, no bottle water in the room

It was mini vacation for me and my boyfriend before I left for my trip and it was most amazing hotel

Clea

Airport Shuttle service , great location Not all jacuzzi’s were open & The one that was open was overcrowded with adults and kids.

Nice hotel room, comfortable beds, very clean, close to airport, free shuttle service.

Superb

Very comfortable bed and excellent location for exploring Hollywood, Beverly Hills, and beaches.

Clean room, great desk staff, close to long term parking

Thanks for a great time at your hotel!!

Great facilities. We were there during the construction. Our room was facing the construction site and the light shined directly at our room. They moved us to a different location the next day. The fitness room must be a temporary space- very small. However, the service, location, etc, were great. Would return.

Everything was great

great stay

located near airport

Very good amenities with a great gym. Clean room,comfortable bed and very easy walk to terminal and train. We had a 6am flight and it took us 7 min to walk to terminal 1 Busy check in. The room is smaller than I expected.

Everything was amazing Nothing

It’s clean, modern and excellent location No free parking , not convenient at all

The room had a leaking air conditioner

Stayed one night so we could catch our flight the next day. Room was clean and staff was very nice. We have no complaints.

Nice facility

I arrived early before 4 pm and they waived my fee and gave me a room that was ready. That was certainly appreciated as I was tired. Staff was very helpful in providing me with addresses so I could uber around town. Everyone was pleasant and helpful when Questions were asked. Totally loved the service.

Got a great view of the airport, property was first class, very clean and friendly, couldn’t believe the rate I got! Ford was great to talk with on the way out!! Wished us well on our car purchase endeavor.

Good service and very good clean and modern rooms

Exceptional

Excellent location near LAX with frequent 24/7 shuttles. Check in was fast and easy, especially provided by reception staff Mario S. Rooms were large and clean. Perfect for an overnight stay before our onward flight. Nothing

Exceptional

Very good

Great place to stay for an early morning flight.

The hotel was excellent. We felt very well there.

It looks like a brand new hotel, recently done. Very nice! I was surprised.

One thing I did appreciate was the speed of the elevators—they were quick and efficient throughout my stay. The staff experience was very inconsistent. Employees were either exceptionally friendly and helpful or surprisingly rude; there didn't seem to be much middle ground. I was also disappointed with the amenities. Of the four hot tubs on the property, only two were operational during my stay. This was frustrating, especially considering the size of the resort and the number of guests using the facilities. My biggest complaint is the parking cost. At $75 per night, the fee is extremely expensive and difficult to justify. While the conference organizers arranged a discounted rate for attendees, the parking was still costly. Overall, I would not choose to stay at this hotel on my own. The primary reason for my stay was that the conference I attended was being held there. While there were a few positives, the high parking fees, inconsistent service, and maintenance issues would prevent me from returning.

Honestly staying here was the best decision close to the metro and close to the airport hotel was very clean and gorgeous the sleep I had in this hotel was phenomenal would 10/10 recommend

Friendly and clean

The room was affordable, clean and recently updated. He staff went above and beyond to be helpful. For an airport stay, it was great to

Quiet room

Near the airport I arrive at 9pm and the shuttle never came I had to take an uber

Superb

To noise in morning time

24-hr shuttle to and from the airport, every half hour. A little expensive for just an overnight stay.

We had to ask for a second glass. We were very grateful they let us check in early for no charge, but after 12 PM you are charged $20 an hour if you need to extend your stay for a bit on the checkout date. Basically, an old hotel that needs updating.

This is a GREAT Hotel!

Superb

Further away from the attractions of LA but beautiful Hotel!

is spotless and can't complain... the bistro being open 24/7 helps the guests to get something any moment of the day or night... thanks!

Convenient stay near the airport and kia forum for concerts. The airport shuttle made getting to and from LAX a breeze. Staff was very kind in all departments.

I tried to cancel my reservation that had travel protection and could not cancel. And never heard back from staff to reaolve the issue

Very good

No continental breakfast

Phone and Tv in room did not work. Restaurant prices were extremely expensive

Location was great for our needs. Food options were great within the hotel. The driveway was not accessible due to painting of curbs, handicap spaces and planters. Project should’ve been phased to offer relief to guest seeking ride share etc. the beds were very uncomfortable (time to replace has passed); not super clean room, but common areas seemed to be.

Nope

Great stay. Easy location to visit from. Hotel staff is very friendly and helpful. We stayed 3 days before next flight on was a great place to be. Lots of Ubers available quickly.

Great hotel to go to that close to the airport

The best location after a very long trans-Atlantic flight.

The hotel charged me for my room, fine , but then put a separate hold on my credit card for the same amount plus 50%! I am hoping this change drops off and I don’t know who would spend that much seems high !

Clean room!

Staff in restaurants, valet and at desk were all great. Would note that parking is less expensive next door at the park spot.

Good

location. room size

Location Parking

Parking was too expensive

Room was very small. No place too put two suitcase. I coffee pod…and carpet had two large wet spots….Stay 3 weeks prior to was great

Great location. Friendly and helpful staff.

Located close to the airport. Great shuttle bus service to airport. Comfortable rooms. No issues...

Very good

Exceptional

Everything!

The low score is because of the overpricing, especially the outrageous fee to park! I parked next door at The Parking Spot for half the price.

Everything about this place was great, we had shuttle to and from airport, clean, staff was helpful, and food was delicious. Unfortunately we were there for only a couple days and did not have time to enjoy the rest but overall it was great.

Very good

Beds were excellent. Manager was amazing with our larger group!! We were extremely please with our stay. Nothing it was fabulous

Clean comfortable and great staff

Clean comfortable and great staff

Beds were excellent. Manager was amazing with our larger group!! We were extremely please with our stay. Nothing it was fabulous

It was cool

I look and the scale of the hotel very nice just not nicely cleaned I was told that we were going to be staying in a brand new room and we found a dirty pink sock under the chair and a hole in the wall behind the curtain

Superb

The person checking us in was difficult to understand. The room was small and the bathroom was dirty, especially the toilet and shower. My daughter was uncomfortable using the bathroom.

Very good

The room was beautiful! W3 had a great view. We we4e told it was a newly remodeled room. We enjoyed ourselves at the bar on the 26th floor. The bar tender made a great drink and he was very friendly. Everyone we came in contact to was very nice

Good place to relax between flights Enjoy the pool and hot tub

Was a great stay overall, very nice facility and helpful staff. However, we had requested a pair of extra slippers when we arrived on our first night but haven't received it til 2 days later the morning we were checking out, after three phone calls. We also had a staff open our door at 8:30 am while we were sleeping, might have been a communication issue. Overall the stay was great but just some minor inconveniences going on at the hotel.

Great place to stay with family waiting for our LAX flights.

It was very clean. The staff were helpful with any questions we had. Airport shuttle was very convenient, ran every half hour.

I arrived very late and the hotel shuttle came pretty promptly. It does maybe need a little cleaning, the seats were a little gross. Check in was fast and easy. The cafe had the largest muffins I have ever seen (delicious, too). Bed was comfortable. Room was spotless and seemed recently updated.

Very clean and updated

Excellent customer service

Love the hotel!

Very clean! We were so comfortable in this hotel!

What I like about the room is too clean and very comfortable too much space for a family of four members and not too expensive it has all the amenities and it’s very close to the Airport

Beautiful room, wonderful staff

Bad

The location was convenient and the staff friendly. There was no soap in the soap dispenser and only 2 tissues left in the tissue box.

Close to airport and Dennys Tv cabinet doors would not shut

Did not like the parking situation for visiting guests

Hot tub: great

Great service and location. Shuttle was excellent. Driver was great.

Nice and big My jewels were stolen!

Superb

Good

Arrived early from a cruise & our check in agent was able to get us a room before check in time. We were so tired, and was so relieved to get into a room early!

Most comfortable bd ever. Love this place!

Great location to stay for an early morning flight. Shuttles pick you up in front of hotel and it's a short drive to drop off. We bought extended parking and left our car in the hotel parking lot. It felt very safe especially when returning from our trip late at night. I went online to CheapParking.com and the booking price was half of what the Hilton hotel charges. They send you a QR code to use to get in and out of the garage and it's the same parking structure for the hotel. (Hot tip) So easy!! Excellent place to stay!

Exceptional

Superb

Nothing The room wasn’t ready at 6:30 pm.

The room was clean, quiet, and comfortable. The prices for self-parking and valet parking are incredibly high.

Very good

Good

More than comfortable room with 2 queen beds was spacious, and had plenty of counter space and plugs. Front desk staff was very efficient and helpful getting oriented to the dining and bar options after a 13 hour flight from Istanbul and missing our LAX connection. The shuttle drivers were helpful and the shuttles came often enough that there was no wait for pickup. Will definitely consider a stay here if I ever need a hotel for an LAX layover.

Self parking is hard to find. No extra blankets in room and took over an hour to get them once requested.

Exceptional

Exceptional

We REALLY appreciate the breakfast buffet ending at 11:30 and REALLY, REALLY appreciate the 22 noon checkout. My side of the bed was a little lumpy so it took me a while to fall asleep.

The gym was good They didn’t honor the booking price I ended up paying more !

Exceptional

Exceptional

Clean, upscale, staff kind.

Great hotel

Thank you for all your help in placing us in a pet friendly room where it was easy access to the patios and dog relief area

O

Friendly staff

Superb

Good

Great hotel for park and fly. Shuttle is very efficient.

We absolutely love the Hilton, every time we come home to Los Angeles we stay there, excellent service and very clean, I would highly recommend it.

late return from Hawaii. Excellent.

Good experience

A very nice hotel with helpful staff and convenient valet parking service. My only complaint is long line to check-in at the front desk.

It was super clean and all the staff are nice..

I lost my car in the parking garage and could not remember where I parked it. The security guy went to find my car for me. That was very helpful and he found my car with a smile. That was an above and beyond approach to taking care of your guest.

No ice machines working on floors 15 down to ten? remote to tv didn't recognize "guide" so you had to search by channel up and down, air set at 70 degrees blasted cold air non stop and anything higher made room hot. We stayed there three times before and loved it. Don't know what's going on.

Breakfast and food on site nice nice but expensive.

I wished I would have received the I paid for but ended up liking the property.

Convenient and close to airport

The hotel is beautiful and modern, but the staff needs training in hospitality and customer service.

Great stay close to LAX

It was great took advantage of the gym.

Usually the one time hold on customers’ account covers the entire stay. Not each day access an additional $100.

Room condition was not good

Check‑in was smooth, and every staff member we interacted with was friendly and welcoming. Our room was clean, comfortable, and had view of airport runway.

Great experience!

Superb

Exceptional

Property was clean and upgraded. Room was very clean There were no bath towels at all. Just hand towels. We called housekeeping several times and no one was answering so me and my husband ended up using the hand towels

Goog place

Very nice hotel to stay

I will not stay on the 13th floor again.

The room was so clean. I booked handicap room that the toilet and shower area was flat. When I showered the whole floor got wet. I meant very wet and super slippery. So please be careful to not to trip.

Excellent stay, staff was accommodating, clean room, spacious and stocked.

.

Clean room and over all is the best place

There was garbage in the can in bathroom that wasent mine. So one wonders what else they missed.

Good location They charged me $130 for early check in which they had messaged is ok before

It’s an iconic LA fixture. A real Hilton Nothing

Superb

Clean!! Bar, restaurant, coffee shop, long term parking garage for vacation parking Na

its location Staff very good Needs complete refurbishment Especially the bathrooms

I enjoyed everything

The staff's friendliness was great. Very professional and ready to answer questions, requests, and recommendations. It looks like some of the facilities could use some maintenance. Such as the elevator. The inside looks like it hasn't been changed or upgraded in 10 years and is long over due. Same could be said with some of the furniture in the rooms (especially the mirror). This furniture looks like its been there since the 90s.

The property was amazing, the parking was ridiculously expensive but the free EV charging helped make it a bit more worth it. The room was beautiful and clean.

Clean, easy in and out to from LAX

Guest shouldn’t have to pay that much for parking but other then that it was good

The staff was extremely helpful while traveling with our young kids. (Ages 3 & 2.) Doors were held, quick check in, assistance with luggage and car seats (3 bags, 2 car seats), and friendly interactions with our kids. The entire facility was clean, professional staff, and overall a great experience. Highly recommend staying here.

The staff were fantastic, the room was clean and modern and comfortable. I went to fill the bathtub and the plug didn't work. So I went to call the desk and found the phone was disconnected from the wall. But not only was it merely disconnected, the room renovations put a wall panel over the jack so the phone could not even be plugged in. I had to call the front desk on my cell phone.

Fantastic included airport shuttle service! Friendly staff at checkin and shuttle. Great view of airport. Fast elevators. Good coffee!

Great room and amazing view of the airport

Good

The location was great very close to the airport and the metro station to move around the city. Staff very polite, professional and helpful with upgrades options and directions. Definitely we will come back

Trash. Got price gouged on parking and breakfast. Food wasn’t even that good. “Loud” people using pool at mid day. Construction staff yelled at me for “being on the wrong floor” while I was looking for the patio. Ugly hotel. Paid for “higher floor” but was only on third floor with ugly view of ugly patio. Would give -1 star if possible

Clean rooms. Close to the airport. Had shuttles bus service from the airport to the hotel.

I really like all of them I really like all of them

Superb

It was a modern hotel and the washrooms are big

Not applicable

The staff/ the atmosphere/ the foodand the fabulously comfortable king bed!!

The food and hotel was overpriced. Parking rate was excessive $75 a day to park your car

Very good

The staff/ the atmosphere/ the foodand the fabulously comfortable king bed!!

Fancy looking hotel, staff was very friendly & helpful

No place to hang our clothes if we washed them out--no line in the bathtub

Great service. Free shuttle is super convenient. Rooms are decent size. It’s our second time stay here definitely gonna come back again.

Exceptional

The lady that checked us in at the front desk was incredibly rude and extremely unhelpful

The lady that checked us in at the front desk was incredibly rude and extremely unhelpful

Everything was excellent i love staying here. Easy in and out and the shuttle service was great.

Very clean N/A

The room and overall hotel facilities were very good. Shuttle service was also convenient. I guess some sort of reasonably priced breakfast and parking would've been nice.

I came in late but was greeted warmly by the registrar. Thank you!

Outstanding breakfast

This hotel is beautiful and we normally love our stays here. The only complaint we have is the cleanliness of the room. There was a used bar of soap in the shower, the smoke alarm was chirping and we discovered the next day, a dirty wash cloth hanging over the shower rod. It definitely didn’t feel like our usual Hilton stays.

The guy who checked me in was very nice

Everyone was very nice and helpful. The room was clean and the beds were comfortable.

Could tell the hotel was older by the pealing paint in the bathroom. The room and the beds were excellent. Staff was very kind and helpful.

One other thing that was quite annoying, the bathroom door squeaked so load that it was impossible not to disturb each other during the night. Mentioning my concerns upon checking out, they at least compensated us by removing the breakfast charge from our room bill. No more 13th floor.

When I made this reservation there was a note about renovations going on. Upon entering the hotel, it looks really good and classy. The rooms, however, that we stayed in, one coming and one going home, did not impress me. I was not sure if they had not been renovated or the renovation was not a good one. The rooms appeared clean however. As usual, the restaurants at this Hilton were super expensive - a bowl of oatmeal for $18!? And that was the starting price for items on the menu. Ludicrous!

Everything I used was great

No problem with late check-in. Very comfortable room It was hard to find shuttle bus. They can put any information table with bus arriving timeline.

Excellent shuttle service from the airport and from the Hilton to the airport

Perfect Los Angeles stay. Close to the airport. Food in house in case you get in late. Everything was good.

Perfect room. Best most comfortable bed ever. Highly recommended.

Yes

The convenience

Friendly and attentive staff. Great bar service!

The ENTIRE staff, including managers, were so nice & helpful. Food was great too. Beds are oh so comfy.

The staff was great and helpful. I would have liked more information in my room about the hotel amenities.

I love this hotel it’s one of the best I have stayed in, in a long time, so I booked it as a surprise getaway for my mom for Mother’s Day. She stayed here for one night while in LA before flying to Hawaii and she also loved it so If you’re thinking about staying in this hotel think no longer and hurry up and book.

LAX Hilton is one of our favorite Hotels. We always stay here before our flights out of LAX. Outstanding staff and hospitality. Decent buffet

Great hotel thats super convenient being so close to LAX. The hallways have a heavy carpet that made pulling suitcase(s) really difficult from the elevator to the room. Driver(s) for shuttle busses were not super friendly but got the job done.

Good

Easy access to airport

I loved that the room was clean, easy to use the app to get the digital key. I would definitely recommend staying here if it’s a quick in and out trip. I wasn’t close to much but I didn’t need to be for this trip. I would recommend having a car if you are going to stay here

The room very clean and the bed

Very helpful employees. I didn’t have any hot water and after reporting it and being told it would be 10-15 minutes to send someone to fix it, no one ever showed up. After 2 hours I gave up and took an ice cold shower.

There was a jar of blue cheese dressing left in the fridge, sunflower seed on the floor and dirt on the shower wall.

It was fine for a quick overnight airport stay. The room was laege but bathroom outdated am dingy. The shuttle took awhike. I.must have timed itvwrong. The ondite coffee and deli was hood.

The room was very small. I stubbed my toe on the small fridge outside the bathroom door in the dark of night

Room was spotless. The renovation has clearly been a success.

All great but used coffee pods left in pod tray and lack of new pods. We called and brought pretty fast.

All perfect

I checked in at 10 pm (booked a room for 4 people) and needed to leave by 4:30am. As soon as we got to the room we saw there were only 3 towels and called housekeeping. It took 3 calls and more than 1 hour to get a towel delivered.

Quick and easy for an early flight out of LAX

Shuttle was wonderful Bathroom dated and could have been cleaner

Conveniently located to car rental and airport. Poor bathroom air circulation and ventilation.

Strategic location

The best experience ever

The room was clean beds were comfortable. We got in at midnight and were still able to get food at the 24hr bistro. We didn’t stay long but served its purpose and very clean and nice hotel

Shower didn’t work and I complained and never heard back from anyone

Bertha was the most wonderful, professional and thoughtful front desk host I’ve encountered in a long time. She accommodated my room request and was a delight to greet!!

Hotel was very nice, check in was great. Mario was the person who helped us at the front desk, and he greeted us with a big smile. We ate dinner at the Landing Bar, food was good, atmosphere was also good.

Employees very friendly, and helpful. Room was nice and clean

Fruit was not fresh whatsoever, also I had pay for city view and end up in the 4th floor back patio view.

Bottled water not included

The parking situation took us by surprise, it is $74 per day self-park. We requested housekeeping and no one cleaned the room. I don’t like bothering people so the stay was okay. Probably will not book with hilton again.

Super late check-in, but staff was really great. The shuttle took forever to pickup from the terminal - almost an hour waiting outside. but the shuttle back to the airport was pretty quick. I only stayed for 5 hours, but it was a nice room, closeby, and great checkin experience. I tried online checkin, but it wasn’t available - maybe because I booked with Expedia. That would be an improvement and imagine 30 guests on the shuttle all rushing to checkin, the wait can be long.

Parking was horrible had to pay 300 for 4 days no breakfast over priced for nothing to be included room never got cold was humid never again

Excellent service

I always feel welcomed as soon as I walk through the beautiful glass doors of the entrance to the Hilton LAX. My room was gorgeous and my bed was heavenly. Each staff membor was not only joyful and welcoming, they were knowledgable and experienced. Whether itwas the doorman, the check in desk or the bartender I received premium service and attention which hrlped helped me trust and relax into my travels. N/ A.. okay one thing, i wish icould of eaten food at the 16th floor bar.

Had a great room, newly re-modeled and well designed, plus an outstanding view of the runways.

Nice breakfast buffet, wonderful staff!!

Beautiful hotel, great location for our cruise access. Great staff and amenities.

Such a great place to stay, many food and drink options and so close to airport

2. I was unaware that hotel will charge me $86 pet night for parking and no one at check-in told me. I got billed 2 days after check-out.

Staff was very helpful.

The room was super clean and cozy.

Very convenient location. Eat at Carls Jr and Park at the Parking Spot. Thank me later.

It was very comfortable !

The lobby area is lovely. The rooms were not as lovely, but worked.

All good

Very nice hotel, staff very professional and pleasant. Room was very clean, and bed was comfortable. Only negative was I could not get the water to turn on in the tub. I had a very early flight and did not want to call and wait for maintenance at 2:00 am. I informed the front desk, and they stated that sometimes you have to pull the handle out. I suggested it would have been nice to have that posted in the bathroom.

Room service was awesome!

Staff were great, very kind and hospitable. Room needs renovation. Bathroom paint was peeling off the wall. Gym equipment and cleanliness were fantastic.

The room was large and comfortable; as was the bed, Dining options are limited and expensive

Great hotel to stay at if flying out of LAX. Great shuttle service to airport.

All good but the parking is ridiculous. $67 for self parking or $87 for valet parking. I would not stay again for that reason. Wyndham is better in my opinion and you don’t pay for parking also. That’s my only complaint.

Was good

Great

$75 to park your car. Scam.

Our first room toilet was leaking, the front desk staff was so nice and accommodating. They moved us into another room.. overall we will be coming back.

Fantastic Stay!

Nice and close to the airport. Great size room. Very comfortable bed and a very clean hotel. Only issue I found is that the shower took close to 5 minutes before warm water came out. Maybe that's because it was 6AM. Anyway, not a big deal, I just left it running until it warmed up. Other than that though, staff were great. Bistro downstairs had some tasty food. Free shuttle was a bonus, but it was very busy and both there and back we had to wait for the 2nd shuttle. Overall I would definitely recommend.

Hotel was beautiful, convenient and staff was friendly

Clean room, nice and cold which was perfect after an international flight. Comfortable bed and the staff were friendly and helpful

Good experience

Clean room, good bed.

Did not partake in the breakfast that it looked great

First, $74 dollars to self park!!! And they were not helpful or friendly. Told us to go down a long hall to the end for elevators and then we did. No elevators. Carrying 4 bags. No bell hop. No one to help at all. It was the worst bed I have ever slept on and paid a premium to do it! As a travel agent, I won’t be recommending this place to my clients.

Clean room

Long story short EVERYTIME I’ve traveled to LA I stay here that should tell you enough! 5 stars!

The decor is a bit dated in the room. The hotel itself was lovely and the staff, especially Paola, were really helpful and kind.

Conveniently located next to the airport clean spacious hotel

Great property nice new rooms

Although the hotel is dated, it was clean. The ceilings are low, which makes you feel a little claustrophobic. I left my charger and cord in the room and called security a day later and they said it was not found. It’s the only place it could be so I am skeptical on the quality of people that are cleaning the rooms, and securitydidn’t seem interested and helping me try to locate it. 100% sure someone took it because I unplugged it and left it on the nightstand. Well, I stay there again? No.

They saw me walking with a walker and brought me a wheelchair. They pushed me to the desk and all around. They also came to take me to check out and to the bus to take me to the airport.

Not place to get a drink or have a sit down meal until 4 pm. Pool area was a disaster with towels left everywhere and the used town bin overflowing. Had to clean up other peoples used towels to make a seat for us. And it wasn’t even busy. Heat pool is also not heated. Room and staff were great. Nice and close to airport. Decent place for the price.

Very beautiful hotel.

Property was very nice 👌 and clean ,tha room was perfect. And the staff very friendly 1 of the best 👌 Hotels

Amazing

I only stayed for 4 hours on a Long layover delayed flight. The staff was super friendly and helpful. Especially when my alarm didn't go off and I slept through my wake up call! They come up and banged on the door to wake me up. When I was sprinting through the lobby to catch the shuttle to airport, they flagged the shuttle to wait for me and I was so grateful. Great shuttle service and staff! Above and beyond!!

Extremely clean and well maintained property….very impressive lobby …love the elevators …room was beautiful …we will stay here again!

We are looking forward to our next trip to the West Coast, so we can stay here again.

It was very clean and everyone was kind and helpful

Very convenient for the airport with free shuttle service. Hotel looks very swish downstairs but the room and especially bathroom were very tired. Small snack shop exceptionally expensive, $6 for a small bottle of water. Nice breakfast buffet.

Excellent room, really nice staff, I love this place

Staff was excellent

I was charged more than expedia quoted me

The hotel is close to the airport with a free airport shuttle.

The room was absolutely amazing. I booked a runway view room and had the best views of LAX. We got room service delivered, and it was at our room in less than 20 minutes, which was amazing. All the staff was so lovely and patience. And the breakfast morning buffet was absolutely amazing and delicious. I wouldn’t have changed a thing about this stay.

friendly staff, nice room, convenient location

room was spotless, staff was courteous, the bar and conventions were lit!!!

Old,not clean, need a renovation ,so many Chinese.

Staff, very responsive

Parking fees

Clean & modern hotel

Staff was amazing

Room was perfect and every single staff member was kind and very helpful!

Parking fees were ridiculous. $72 for parking per day; $85/day for Valet

Just another hotel in la airport area

This hotel exceeded ALL our expectations! Thank you so much. The young lady in the cafe who seated us was amazing!

The room was very nice and clean, personal was very friendly. Only reason i didn't place 5 starts is due to the shower. Warer pleasure was extremely low , hot water lasted less than 20 seconds and go back to cold so i had to constantly turn it on to hotter. Other than that it is a decent hotel.

The stay was for one night, wanted to be close to the forum to see a Lady Gaga concert. I don’t usually share a room, but this time was an exception. Iwas very happy to see the room was very spacious with two queen beds. The decor was fresh and very attractive and soothing. Staff was very friendly and helpful. Was pleasantly surprised at a hotel that close to the airport being that nice.

Very convenient especially with free shuttle service to and from LAX

Great

Great stay. Clean. Comfortable bed

Room was clean and hotel was easy to access. Food was pricey in the restaurant but service was excellent.

Room was great, hotel is beautiful. Parking fee is outrageous. Bistro prices are just as ridiculous.

Room room was clean. Bed was very comfortable.

Great place to stay before a flight

Room was fine, but $31 for chicken and pasta plus a mandatory 17% tip for room service delivery is ridiculous

Staff was politely and accommodating…. The guys waiting outside very nice …. The shuttle bus drivers so polite no matter what time of day….best location best hotel overall I would definitely stay again

Friendly staff!

Shower head was loose out of wall. Wall paper behind and on side of toilet seat was unglued. Even little packets of toothpaste had to be requested off the service desk.

Nice area

Clean room and nice staff

Definitely needs an update. Toilet burped all night. Patio door did not close. Everything outdated except the lobby. Staff was nice and helpful.

very clean

We arrived around midnight for check in due to our flight arrival into LAX. The room was disgusting.The front desk did their best to compensate us for the situation. We received complimentary breakfast. But honestly, after traveling all day and being on a long flight all you want to do is relax. Not find fake dirty eyelashes on the room floor. Also, my pillow case had (what I told myself) makeup but it looked like blood. I kept kicking myself in the head for not going with Hyatt. -_-.

So uncomfortable . Water was shut off and had to use lobby restrooms. They had a few open hotel rooms to shower in different part of hotel…so inconvenient .

Comfortable beds, accessible room NEAR elevator (a nice change). Easy check-in and out.

An excellent location. Very good amenities. Quiet, clean rooms. Great staff.

Everyone was helpful and Great!

Very nice BUT parking price is very high.Guest who staying for 2-3 days should have a discount or maybe a free breakfast given.

Typical wonderful Hilton Hotel. The renovations are great giving a great classic vibe. Staff, room and restaurant were well organized.

Very clean

Staff

The room was very nice, and the hotel is lovely. But I was surprised there isn’t free WiFi (unless you have Hilton honors.) must be the only hotel that still charges for WiFi.

the hotel was very nice and clean, staff was great, pool & hut tub were nice amenities. Parking for the night is a bit steep if you have a rental car

In addition, I had explicitly requested a quiet room. Unfortunately, I was assigned a room directly next to ongoing renovation work, with hammering beginning at 8:00 a.m. This made it difficult to rest and detracted from the overall experience. I hope management will take this feedback into consideration.

The room was in good condition, however the roll-in shower would need to have a fade stare of bath mats as the floor would get flooded. And they did not restock our complimentary water bottles for the second day

Hvac was broken and pumped out ice cold air even when set to 80.

Some problems, bathroom sink leaked, tissues were wet, mold around tub, bathroom door was broken, and coffee maker, when I looked inside, was very dirty and in my opinion not usable, I can see they are working on the place but for a Hilton way below way I would think acceptable. Positive: All personnel were outstanding, checking in and out easy and transportation to airport was timely with great service.

Positive: All the personnel were outstanding very helpful and had a very positive attitude.

The faucet on the shower wasn’t working so we were unable to shower the morning we left. The line was too long at checkout so I couldn’t talk to team in person so I called later. They did refund an early check in charge so that was nice but I’m confused as to why the house keepers didn’t know it was broken

The room looks so old and doesn't look good at all.

Clean room, good staff service.

The room was outdated. Old grout around tub, scratched furniture.

Great

Good place good staff good room

We had a great stay. The rooms were clean and the staff , bar all was great.

バスタブの水が流れなかったので不満。 朝食も狭いレストランでメニューも少ない。 長年、ヒルトン系のホテルに宿泊しているが、これまでで最低だった。 大変、落胆した。

Washrooms in need of upgrades, burnt out lighting throughout, inadequate pillows

My only issue was the room I had booked with a king bed was unavailable so was put into a larger room (yay) with two double beds (boo). I’m 6’2” so requested and booked a king bed specifically to accommodate my long limbs so I could sprawl out. There were works happening at the hotel snd there was some noise during waking hours but to be honest I found having a smaller bed more of an inconvenience.

Everything was great, however my shower had zero running water and i was unable to use it..

Clean room Very friendly service.

Clean room

The room was very clean, dinner was available on site and staff was very friendly. Loved the bathroom mirrors

The bed was very comfortable and the room was delightful. I enjoyed the food I ate in the restaurant and the service was good. Thank you for our easy rides to and from the airport.

Everything was perfect.

Room was close to Construction up all night early in the morning no rest for the weary

They moved me to the 15th floor , nicer room stay was pleasant after that

The hotel is nice the only down is because at the time of check in it was a long line and I asked for the 30 min free parking while I unload my luggage which they declined and told me to pay the 2 hour parking.

DO NOT STAY HERE! And if you do make sure you ask for a receipt of all charges towards your room before you check out. They allowed someone to order food on my credit card that I did not order. This is not good for business at all. Please check your things.

Room wasnt cleaned. Wont ever return.

Excellent stay

Aside from the stain on the floor the room was very nice. I was however, placed and I want folks to know this this hotel is dangerously close to the airport landing and takeoff strip.. wherever you are staying be sure to not stay on the front side of the hotel because you are going to hear airplanes land and takeoff

This is a very nice and elegant hotel. My room was very clean and nice. Staff was great and very pleasant. I would highly recommend it.

Great location

It was a true Hilton experience. Easy check in, helpful staff, clean and really comfortable room, food on site. Have stayed here a number of times. Always a nice experience.

Love that they messaged us each day, to ensure we were enjoying our stay! Very nice touch 😃

The shower faucet was too tight. Unable to open the water. Had to call the operator, who was rude, and get someone to come (after 40 minutes) to fix it, not in time to use the shower and go to a 9 AM meeting.

No, the tub was dirty like its wasn't wiped down. Had hairs from previous customers.

Everything was good

Excellent service.

Check in. Room. Friendlyness.

Nice room

Nice spot, does the job

Great location,great bar,also have a loyalty program,thanks.seamless checkin.

Yes

I wrote the hotel to ask them what to look for when waiting for the shuttle. After writing them 3 times they didn’t answer me. We ended up taking the wrong shuttle! There is an other shuttle that says “Hilton” on the door…it was not the “Hilton LAX”. The driver told us we were fine. He ended up dropping us off at the wrong “Hilton”…causing us all kinds of problem! He refused to take us to the correct Hilton LAX! Not happy!!

Lacking good room cleaving service. 2nd day room service did bare to non clean the room. Horrible room cleaning service

Nos gusto mucho el hotel , la comida es muy rica y la cortesia con que te reciben es muy buena , lo unico que no fue muy bueno fue la limpieza en nuestra habitación, no nos limpiaron el cuarto hasta que mi esposo fue a decirles,que que teniamos que hacer para que lo limpiararan , no se si se les olvido o a si sea el sistema !! Pero aun asi estubimos muy comodos en nuestra estancia !!

Nice place

Food was good. Staff was great

Size of room was nice and the coffee in the room was good.Staff was very nice.

Stop hosting ICE! It’s a tired musty hotel. I don’t know what to say.

Airport shuttle got us there on time for our five a m flight

Everything was great

I have not received my deposit

I think they should afford a discount on parking for their customers

It was great. Perfect for our needs

Nice room, clean except tge bathroom sink, quiet

elevator is broken and we stay @ the 12th floor and no hot water. worst hotel ,its a night mare. we are not happy . and No compensation given .

New room, comfortable beds, quiet, great pool and spa and lovely food

I had a nice stay, clean hotel. The only issue for me was the cost of parking. Self parking for 65$ a night is pretty expensive, there should be a discount for people staying there. But other than that had a great stay

Great for a stay over - near a major airport so remember that - staff very friendly and remember to pull the taps out in the shower so the water runs : ) . And easy access vis transfers from airport.

The bad… something was going on with the ductwork making is make loud noises all night. The bathroom was very dated… wallpaper pealing off the wall, exhaust fan didn’t work. One of the windows must have leaked because the carpet was wet near the wall. The elevator didn’t work for 1/2 my stay, which sucked being on the 5th floor. And the TV signal went out the first morning I was there and never worked again. Oh and the coffee maker still had and old pod in it when I went to use it, gross.

Yes... accommodations where top notch... we are looking forward to staying here in the near future.

Its was excellent

Clean, staffs are really nice and professional

The room was supposedly just refurbished. The thermostat was non operational I had to have a technician come and adjust so I could get heat night 2 The thermostat was inop again Could not turn off heat Technician came and advised that the system was inop and would have no heat or cool control, I asked to be moved late at night and then they moved me to another room. No help for anyone, so we packed up and moved ourselves in our pajammas No concern was given Other than Sorry As a Gold member I was not happy with my stay nor the staff to offer assisstance

Spotless corner room!

Only concern was that the check in process took a little while. But once it was my turn it went super fast. Everything else was good. The room was clean and we slept great!!!

Did not have, had early flight

It’s very close to the airport. Staff was very friendly and helpful. Room was clean and comfortable. They had a bistro that was open 24 hrs so if you arrive after hours, they have a good selection of food and drinks. My only complaint is the price of parking. It was a whopping $65 to self-park for one night!

There was no hot water and the elevators were not working.

Really don’t know bout the room. I’m sure it would have been nice. But I didn’t stay and I didn’t get my money back.

The room was excellent. The service was excellent. I always stay at the Hilton and I will stay there on my next vacation. Thank you.

Room was very clean, staff was very friendly and helpful, food was delicious—we will be back!

Staff is super nice, rooms are clean, shower pressure is great, onsite dining is yummy, airport shuttle is super convenient.

Mold in the hallways. Shower was horrendous.

Staff was nice , however when we first arrived the room smelled very smoking and old. We had to be moved to another room. Once in the other room the remote was not working so we had to get a new remote sent up. Also the shower was hard to turn on and had to call the desk for assistance and it took awhile for the shower to get hot. Again the staff was great but the inconveniences was not welcomed.

- Hot water stopped working on the last day and we had to bath with very cold water - The room service also didn’t provide drinking water for us until we called them for it

The room was horrible. There was a loud noise at 5 o’clock in the morning. I think it was a service elevator. The bed was like a rock. The elevator broke and we had to go down the stairs seven flights. We ran out of hot water. Should I go on?

Room was great , staff were kind and efficient.

The check-in was efficient and friendly.

Nice and clean great amenities.

We has a great lunch on Christmas Eve. The salmon was the best we had .

Room as well as the hotel is nice. Airport shuttle was very helpful. It's really tricky to drive in and park near the hotel as expected due to the downtown location. The staff were quite responsive to a couple of requests that we had. Overall a pleasant overnight stay.

Room was good but no body wash in shower. Had two bottles of shampoo. The water pressure was not that great due to showerhead. Alarm clock was also broken. The parking situation definitely needs improvement. There was nowhere to park to check in and the parking itself was crazy - $65 for overnight? We literally parked in the parking structure right next to it for less than half.

All staff interactions from the front desk to the security were very friendly and helpful.

Beds where clearly old with mattresses that lost their structure, linen was torn and the shower did not work

Very nice renovated room ,quite and wonderful bed and pillows.

The check in staff was Stellar!

Excellent customer service. Clean, updated room. Easy check-in and checkout. Recommend!

The room was dusty. The wallpaper and the carpet were torn. The bed was fine. The aircraft noise was distracting. I think the inoperative sliding glass door was single pane.

The only bad thing: The shower ran out of hot water while I was showering. Since I was almost done and needed to get ready, I didn't complain. But it didn't feel good when I was battling the cold.

clean room, comfortable beds and nice view

helped me check in the morning so i could get some sleep befor my flight at night.

Great Staff and convenient livation

Outdoor “hot” tub was not heated. Shower pressure not good.

Yes

Staff was great

Room was clean but mattress had seen better days, was very worn. Security refused to let my DoorDash driver up with food at 1am after I returned from a concert.

Parking shows $65 but charge 72 when exiting

The thermostat did not work. The room was 80 degrees and would not cool down. Turning on the fan sounded like a loud engine. The room smelled like a cigarette. The green light on the smoke detector on the ceiling in the center of the room was so bright it illuminated the whole room. My wife got a migraine. We slept less than 4 hours.

Everything was good

No glasses in room for cocktails. Shuttle very slow and packed. Overpriced restaurants ask for tips before serving. Room thermostat did not work. No Fox Business channel but plenty of msnbc cnn abc garbage.

Room was dated and falling apart in some paces, cabinets in bathroom delaminating, carpet had stains. Many of the staff were rude and or dismissive.

Clean room and helpful staff

Staff very courteous and helpful . Nice room.

Clean room, friendly staff

It wasn't terrible and wasn't great.

Great and easy

Sadly few food options for a vegetarian...but grateful for the comfortable bed and the ease of parking close to LAX.

Amenities. I’ve never seen so many dining options in a hotel before.

Im giving a low rating for not being compensated for being promised hot water. Also, no AC. Low rating because John checked me into the room with no hot water and heater that couldn’t be turned off. It was like a sauna in there. I would like be accommodated for the inconvenience.

All goof

Very nice comfortable room. Check in took quite a while. The shuttle is awful! They won't give any kind of time. They just say 15-30 minutes.

I’ve stayed here many times and this was the first time I wasn’t happy with my stay. I found what looked like a roach in the bathroom and there was an unpleasant odor on the 7th floor. I really like staying here, but this time around wasn’t one of my favorite stays.

Everything good Room has a new carpet smell . Place is spotless. Only issue is the price for Parking is too high

Management supervisor.

First visit to Los Angeles, it was a beautiful hotel. Staff was exceptional!

Room’s AC broke and couldn’t be fixed. Was 85° by the time I woke up and had to checkout.

Good staff and nice clean room.

We were told about some construction but not that would start at 4:30...

Good shuttle and room condition

Location was good, hotel was clean, but layout was strange and the property needs updated. Restaurants were good.

Clean room. Helpful staff. Would stay here again.

I was in a state from being at LAX all day and having my flight eventually canceled. The only reason I’m docking a star is because I was standing there in pain, crying, exhausted, in a very long line to check in that was moving at a snail’s pace. Once I got to the desk, the lady was very kind to me and supplied me with a toothbrush and toothpaste. I was able to purchase other needed items at the gift shop since the airline still had my bag. The bed was comfy.

Very nice breakfast !! Staff was great!

Room very outdated and water was shutdown from 11 to 5 on dec 8....couldnt use showers or restrooms. We were told public showers and restrooms would be available. We werent notified untill we checked in

Apparently this was double booked and I contacted the booking agency after front desk told me they would cancel the room and Expedia call five times over 2 days and was not able to make contact so I got double charged, not great customer service

Clean and great staff.

Horrible experience, the property shut the water off twice during my stay for renovations which wasn’t a huge issue but they didn’t tell us about this until the day we checked in. I felt like they should have sent an email out to inform us prior to our stay so that we could have made other arrangements.

shower did not work, front desk did not care

Upon entering the hotel I was amazed of how grandiose the lobby was. Much better than the other hotels I’ve stayed at near LAX. stay is very helpful and friendly. The room was bigger than I expected and well appointed. Restaurant food was good and service great. We will stay there again.

Yes and no to the shuttle. The pickup spot was easy to find. The shuttle itself was not. I waited for over a half an hour and started looking for alternate transport when two shuttle arrived back-to-back.