Homewood Suites by Hilton Long Beach Airport

We booked a 6 person suite for 2 nights asked to get room cleaning service - said they couldn’t do room service for a same day (night before request) as they only do maid service every three days . Which is fine but no one even offered or informed us when we checked in. Three towels in room for 6 ppl . Have to check towels out and BACK IN for pool . Breakfast was ok. If you book- home wood suites and Hampton inn are on same building. Homewood is better .

Clean, comfortable, and affordable. Nice gym, convenient- but overpriced- laundry room, and a nice courtyard/pool area

Clean and quiet just how I like my hotels when I travel

It was fine. The beds could have been more comfortable. The hot tub wasn’t hot. The staff were helpful and friendly. Breakfast was decent.

Clean. Break fast was good

Clean environment and room. Breakfast hot or cold ready to eat was fantastic.

Stayed here with 3 adults and 2 kids in one room. Rooms are very clean and spacious. One thing to note is that they only provide housekeeping once every 3 nights. Since our stay was only 3 nights we didn’t have any housekeeping which was actually quite inconvenient as our trash was overflowing and towels needed replacing. They do assist you but you have to ask and wait. Not a deal breaker but I wish I was advised at check-in. Otherwise, it’s a great hotel in a great location and I would stay here again.

Yes, all was clean. Main bed was okay.

Pohl was way too crowded, spa didn’t even work, loud ghetto music, couldn’t even relax and enjoy yourself outside

I don’t have anything to say

I loved the breakfast I don’t have anything to say

I liked the hospitality and accomodations for breakfast. The to-go containers were greatly appreciated as we had a person with disabilities in our party and this allowed us to make proper accomodations.

I liked the hospitality and accomodations for breakfast. The to-go containers were greatly appreciated as we had a person with disabilities in our party and this allowed us to make proper accomodations.

Didn’t use

Breakfast was decent at best. Food was cold-ish and not very good

Great breakfast and big rooms

Exceptional

My family and I really loved this hotel! It was very convenient to have the kitchen in the room.

Clean, fantastic location and my go-to spot when I need to place around Long Beach!

Exceptional

Great staff, clean and well kept

Exceptional

Staff rude

Beautiful pool and grounds area with nice outdoor couches in sun or shade. Lobby area was very large and perfect of our party of 14 as we all arrived at different times. We were able to sit, talk, share pizzas and be comfortable. The staff was very accommodating, getting us paper plates and utensils. They have a business area with a printer, for our bagtags (cruise) and a wonderful hot breakfast. Our rooms were spacious. The whole party was happy with our stay. Thank you!

Location, customer service and cleanliness. Decent Breakfast. Nothing

Location, customer service and cleanliness. Decent Breakfast. Nothing

Nice hotel convenient location with a shuttle to airport included

Clean room and friendly staff !

There wasn’t much to cook with a couple plates and cups. Stayed 4day and only received housekeeping 1 day,I think every other day would have been more appropriate. Scheduled cleaning days are a bit much.

It was clean. To begin, I need to address the staff, as my experience at check-in was completely unacceptable. The front desk associate who assisted me (an African American woman, approximately in her 50s–60s) was openly rude and unprofessional from the start. When I calmly asked if everything was okay, as she appeared visibly upset, she responded by saying, “you were the one that came in here upset.” This was both inaccurate and inappropriate. At no point did I approach the desk with anything but a neutral attitude—I had just arrived around 10:30 PM after a long day and simply wanted to check in and get to my room. Instead of a basic level of courtesy, I was met with hostility and dismissiveness. This is not how any guest should be treated, under any circumstances. To make matters worse, this interaction took place directly in front of my 10-year-old daughter, which made the situation even more uncomfortable and disappointing. There is no excuse for speaking to a guest in that manner, especially in front of their child. Shortly after getting to my room, I received a message from the hotel asking how my stay was going. I responded honestly, stating that everything was fine aside from the poor treatment I received during check-in. Despite that, I never received any follow-up or acknowledgment. Being asked for feedback and then completely ignored when providing it only adds to the frustration and shows a lack of accountability. This experience left a very poor first impression and does not reflect the level of professionalism I would expect. I expect this matter to be taken seriously and addressed appropriately. At a minimum, I would like to see staff retraining on basic customer service and professionalism, as well as follow-up communication acknowledging this incident. Situations like this should not be occurring, and I hope steps are taken to ensure other guests do not have a similar experience.

It was clean. To begin, I need to address the staff, as my experience at check-in was completely unacceptable. The front desk associate who assisted me (an African American woman, approximately in her 50s–60s) was openly rude and unprofessional from the start. When I calmly asked if everything was okay, as she appeared visibly upset, she responded by saying, “you were the one that came in here upset.” This was both inaccurate and inappropriate. At no point did I approach the desk with anything but a neutral attitude—I had just arrived around 10:30 PM after a long day and simply wanted to check in and get to my room. Instead of a basic level of courtesy, I was met with hostility and dismissiveness. This is not how any guest should be treated, under any circumstances. To make matters worse, this interaction took place directly in front of my 10-year-old daughter, which made the situation even more uncomfortable and disappointing. There is no excuse for speaking to a guest in that manner, especially in front of their child. Shortly after getting to my room, I received a message from the hotel asking how my stay was going. I responded honestly, stating that everything was fine aside from the poor treatment I received during check-in. Despite that, I never received any follow-up or acknowledgment. Being asked for feedback and then completely ignored when providing it only adds to the frustration and shows a lack of accountability. This experience left a very poor first impression and does not reflect the level of professionalism I would expect. I expect this matter to be taken seriously and addressed appropriately. At a minimum, I would like to see staff retraining on basic customer service and professionalism, as well as follow-up communication acknowledging this incident. Situations like this should not be occurring, and I hope steps are taken to ensure other guests do not have a similar experience.

Exceptional

We stayed here after driving from Houston for a family funeral and had a great experience. Check-in was easy, the suite was clean and comfortable, and the breakfast was really good. Overall, a nice, stress-free stay. I would definitely stay here again.

The breakfast was good. The room was in excellent condition, the staff were helpful, The suite size was perfect.

Clean quiet and safe parking.

Clean rooms very pleasant staff

Room was clean and staff were very friendly.

Great size room for family . Quiet. Clean. Easy

Very good

Location

Location

Clean rooms, solid breakfast!

great place

Clean & location

Clean & location

The breakfast food was mediocre

Superb

Wonderful hotel! We stayed with three children. Property was safe and clean and felt high end.

The room was nice and clean and spacious ,the people working there were very nice ,had a great experience, it’s also very closed to the Long Beach airport they have a shuttle which it’s very helpful

HDMI on TV did not work.

Room was clean but not microwave from previous guest. Notified staff, but to no avail. I had to clean it out.

It had everything we needed

Courteous staff, great location to LB airport

Great stay

Love the spacious room!

Clean

Our go to hotel when travelling to the area.

Great breakfast. Clean & well kept.

Comfortable, clean rooms. Excellent lication for walking to area dining and shopping. Breakfast average, with limited healthy options. Fresh fruit poorly stocked, guests filling backpacks etc. to go after eating. Nice pool area. I personally cannot sit and enjoy the lobby or breakfast area due to extremely heavy use of air fragrance in the common indoor areas.

This is our 3rd time staying at this Hotel its always clean rooms are spacious for my family of 5.

The floors in the kitchen and bathroom areas were filthy. The hand towel in the kitchen was dirty and stained.

Everything was amazing!

The room was clean and spacious. The staff was friendly and helpful. We used the hotel shuttle from the airport and it was convent and comfortable. The breakfast that was included was good.

Clean hotel, very friendly staff

The staff was kind-hotel immaculate

Excellent Stay as always

Friendly staff

The room was awesome and very spacious. Great breakfast and we especially love the spa.

The room was great and we love the breakfast

Friendly staff

Clean room

This Hotel is very well maintained and the staff is super friendly. We were very happy here.

Better than expected experience, beautiful property and great service!

Excellent

Will be back again if in the area.

Property was overpriced given the condition of guest rooms (main floor lobby was immaculate by comparison). Bed mattress was worn out or supports were broken. Shower water temp was difficult to control. Cheap furniture with doors that would not close. Kitchen was poorly equipped. Parking fee of $20 per night was not included in your pricing. Staff was friendly but could not extend checkout by more than one hour,

The hotel is very nice, staff were nice, and the place is clean and comfortable. It was quiet at night, even on the weekends and being near the airport. The pet relief areas were very helpful - our two dogs were happy with a place to go. The kitchen set up is very basic but does include a large fridge and freezer and nice microwave. The bedroom was huge, which was nice w/ two dogs (it fit their crates). Living room furniture was a bit weird (why the long ottoman under the coffee table?). Could provide more towels for a 3-night stay. We had to call 3 times to get more delivered. The hotel is in a great location near Hangar LBX w/ lots of food options and near the 405. It was very good overall, we will stay here again.

The cleanliness and hospitality. Swimming pool was great too

Some of the staff could have been a little more friendly. Also I wish Homewood Suites would have rooms available for earlier check in. After our cruise we had a five hour wait for a room.

Service and room was nice. Breakfast decent. Very close and convenient to airport. Airport shuttle supposed to be included but when I called about it they said I may have to wait a while as the desk was short staffed. So had to take a pricey cab for a 3 min ride. Return shuttle to airport worked fine though driver coild have been friendlier.

Airport shuttle was fast and friendly. We wish that there were rooms available for early arrival.

This place is always a win. Rooms are a very good size, breakfast is good and staff is always nice.

Front desk was helpful and accommodating

Hotel was very clean, comfortable beds and staff were friendly and helpful towards our needs. Will definitely book again.

El lugar muy agradable, limpio, el personal fue amable. Lo pasamos super bien.

I stay here every time I travel to Long Beach. The staff are great! Breakfast is convenient and the hotel is clean.

What stood out most of me, was the staff and their willingness to help customers get the most out of their stay.

Love that it’s pet-friendly. The room was clean. Would be nice to 4 pillows per bed. We had 5 people on the reservation but there were only 3 sets of towels. The sofa is a bit dingy. The breakfast is ok.

Great stay! Beautiful property , Staff was kind and friendly!

Super clean property, friendly staff. Also a hearty breakfast. The room was well appointed and the decor was great. Very spacious.

Family enjoyed our stay

Property was clean, staff were very friendly.

Stayed here for a 40th high school reunion that was down the street at the Lakewood Country Club. Hotel was newer, modern, with all amenities that were needed to be comfortable. We only didn't care for the way that the bathroom door and closet doors are too close to each other. A sliding door would be better for the bathroom given the tight space in front of the vanity. Also the charging port was broken.

The pool and spa was fantastic. Please consider extending pool hours and increasing the spa temperature. Thank you!

Facility was awesome and area was very accessible to food choices. Everything was 25 minutes from the hotel.. beaches.. theme parks.. Queen Mary. It was great!

The couple next-door to me was very loud, but I did complain and trust me. I never heard a peep from them for the rest of my stay next there were kids on top of my head the next floor up oh my God, the jumping up and down that was devastating, but unfortunately that’s why kids do I get itand one other thing that I didn’t appreciate was that the bed was mattress too soft it’s like it needed a new mattress, totally uncomfortable to sleep on at night. I will say, though that the manager, Adrian was very kind very helpful and very understanding. He always checked on me to make sure I was OK and I totally appreciate that part of my Customer Service. I give the manager 100% because he was very on point to make sure that I was OK did I need to move my room? I do appreciate somebody staying with me to know that I was gonna finish my vacation and I was OK.

The staff was very friendly that's a plus for me. The only thing I didn't like was the breakfast. The selection was limited and not good. I would have liked some scrambled eggs and maybe oatmeal packets.

Amazing customer service

To eat nearby and the shuttle from the airport is the best.

Stayed here for 4 nights during Warped Tour. The location was safe and close to numerous dining options. Loved the close proximity to Walmart and Costco too since the rooms are suites. It was an easy commute to downtown Long Beach for the music festival and plenty of other attractions in Long Beach itself. Will for sure choose this hotel again for next year

Everything was so easy and well explained. I’m so happy with the cleanliness. If there was one thing I wish would have been different, it’s putting more towels in the bathroom. There was only two and we didn’t want to ask for more because usually front desks get all :sigh: about it.

Family vacation and the room was a great size. Loved the variety of morning breakfast and the lobby was very welcoming. Walking distance from several dining options

Although this hotel seem amazing at a glance . The jacuzzi was broken and never got hot . In order to receive a pool towel you have to go “ check out” the towel in the lobby . They kept telling me that the towels were in the dryer and come back in 15 mins . Went back and still no towels available. This happened a few times . Then the following day I called front desk to ask for dry towels to be delivered to the room , and same thing . Took 45 mins to receive the towels . My family had to share and reuse the same 3 towels. Unacceptable!

Very nice hotel

Though got here early was able to leave luggage at hotel n walk nearby for plenty of options for food while I’ll room was ready. Breakfast not bad was one of the best I’ve had. Kids enjoyed pool n room was big enough for family of 6

All good

Extra Space and quality of 3beds and room size with kitchen table and fridge and sink and microwave etc

The property is nice and it is kept clean, and the staff is fairly friendly and efficient. The free breakfast is nice too. However, the pool area was super crowded during our stay, the doors were not locked, and it seemed to be taken over by several people who were not guest of the hotel. The hot tub was not hot. It was rather cold and was a big reason why we stayed. There was an accident at the pool after the Fourth of July and was closed, which was quite upsetting to our daughter who has special needs. The hot tub did not seem to be a one time heating element going out sort of thing because we had stayed a month and a half prior and it was also lukewarm at best. Also towels have to be checked out at the front desk and returned or signed in and out and it’s rather inconvenient, but I do feel necessary since so many people are in and out of that area. The location is nice with a Starbucks right across the way and very close proximity to the airport. Laundry facilities are clean and available although five dollars per each wash and each dry load and the dryer does not seem to get the clothes dry after one so one load of laundry is about $15.

We were charged $20.00 each night for parking that we were unaware of.

The overall property is decent. Their 24 hour store offered very little. No sodas or friendly beverages for children. The pullout sofa in our room was disgusting. Old and tattered. It looked like it was a toy for a cat. We received zero housekeeping during our week stay. We had to call numerous times to have our garbage emptied, get towels and toilet paper. I wish I could post a picture of the couch. Just awful.

Hotel was great, clean, smelled amazing walking into the lobby and friendly staff. I’ve stayed here twice with no complaints and this is my go to Hotel when in town.

Our stay was very comfortable.

They charged us $250 US extra calling it a “cleaning fee”. I’ve been trying to email the hotel manager, & Hilton itself, several times, no one bothered to respond back. In 6 nights they cleaned my room once, & they charged me $250US. My family had several rooms as well, & they hated the experience as well. They stayed for 3 nights & were told that they weren’t entitled for cleaning, since it was “just” the 3 nights. Hours of wait for towels. & every time we’d ask for a towel, or a sheet they said their dryer was broken & had the only 1 dryer. & this lasted for days. Even Days Inn would’ve had a better service. This Homewood suites, certainly does not fall into the “Hilton standards”. Please do yourself a favour & find an alternative hotel.

Nice property ,very nice staff ,very good breakfast.

Great breakfast, walking distance to casual dinner spots. Clean, awesome pool and outdoor game area for kids. Clean, friendly staff too.

Great customer service, clean environment.

Hotel was clean & a great location to the event we were going too! 🙌 also have great breakfast

Quiet. Clean and beds where nice

Breakfast was tasty. Sofa bed mattress was thin.

Rooms are standard not worth the price.

Really enjoyed the free breakfast and took full advantage. Thank you Hilton.

Everything is okay except not a lot of selection on the breakfast buffet.

Very friendly front desk staff

This hotel is very close to the Long Beach Airport and lots of places to eat and shop

Location was great

Very nice place to stay. Breakfast ok , but usually cold. Pretty convenient to activities. Rooms very nice.

Very clean and everyone is so welcoming

This is our second time staying here and we love it

It was okay. The breakfast was nice.

Very clean and close ( walking distance to shopping and dining

Loved it the only place i will ever stay

Always clean, spacious rooms, and helpful staff. Plenty of food options across the street. Parking is always available at a cost of $20 a night.

Clean facilities and friendly staff

This is a great hotel! The room was very nice with modern decor, comfortable bed, and walk-in shower. The outdoor pool area is better than most I’ve seen, with seating areas, outdoor games, and a BBQ. I definitely recommend this hotel!

Staff are friendly and property is clean

It was a good stay. Quiet place, organized, they do check vehicles at night for the pass that is handed to you at check-in. Pillows sucked, they have a shoppe with snacks and drinks. The pool was great and so was the hotbtub.

I loved the cleanliness and surrounding.

Incredibly friendly staff & beautiful property!! Walkable marketplace of shops & eateries!! Loved everything about this place!! So clean!!!

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My to-go location when in Los Angeles. Great breakfast. Well stock store.

Need to upgrade furniture. Beds, pillows, and sofa were very uncomfortable. The staff was great!

Nice and quiet

I always stay at this hotel when I visit Long Beach for the proximity of the airport and the cleanliness and comfort of this hotel!

Nice

Nice hotel, but can’t believe the lack of security. Had stuff stolen out of my truck and they don’t have any exterior cameras.

Place is clean, smells fresh and seems well kept

The building looks nice and modern but I wish the condition of the beds and sofas are the same inside the rooms. The beds and sofas are so worn out and has stains on the bedsheets. It was hard to sleep with the super flat pillows that were provided and the sofa bed was so uncomfortable. The front desk were friendly although when I asked for towels 2 times I didn’t get them to the room and the other time I had to get it myself because they took so long to ask the housekeepers that they were already off. What I liked about the hotel was the easy parking and quiet area near the shopping area. The staff also let us check in an hour early so it was convenient. The breakfast was about the same everyday but not too bad for a hotel breakfast buffet. I would stay here again for the location, cleanliness, and convenience.

The location is conveniently located near Long Beach Airport and has plenty of food options nearby.

Very nice hotel. Everything is clean and well maintained. The room was spacious, quiet, and comfortable. Good breakfast options.

‏The breakfast was not diverse, the utensils were not clean, and the staff’s treatment was very rude and unfriendly. Parking is not free either. ‏The hotel is terrible and shows no respect to its guests.

The spacious suite with plenty of room for the four of us made our trip enjoyable. We will definitely return to this property in the future.

I will also say the bedding both stays was very old and grungy. But it has free transportation to Long Beach Airport.

We checked in as 2 adults and 3 kids but our room only has 2 towels so we had to ask for more. Not a super big problem just would've been nice to have enough to begin with...House keeping came at 8 am on our checkout day.

staff at check in was great!!!

Nice hotel. Check-in wasn’t too bad. We had enough time to explore. The convenience of the hotel was a plus!! There was a shopping plaza close by! Would highly recommend.

Pros - quiet area and short walk to Walmart, whole foods, and lots of dining options within the area that's walking distance. Close to long beach airport. Clean and room was spacious

Charge pk fee in last minute on safety deposit, w/o notice. Terrible customer service

Good

Easy check in and staff were friendly. Room is clean

The messes & noise from other customers is annoying.

As soon as we ealked in, the lobby was fresh and clean. The computers werent working but the crew was friendly and accommodating. The lobby and common areas were beautiful, the room was big enough for everyone and we were very pleased and happy! Thank you!

Such a nice place to stay, restaurants are a very short walk and would definitely stay here again!

All good

Staff was not friendly at all. Not curteous, didnt explain things well. My room was given away although a reserved it weeks ago. I had to take a room with a smaller bed. When I checked in had to park my car in the back , put my luggage on a cart and tried to come in through the back. The front desk clerk forgot to mention that they lock aclcess to the back after 10pm for safety reasons. I called her to let her know I couldnt get in, she didnt apologize for not letting me know she hung up on me while I was still speaking. Horrible expierience, they dint want to hear you when have something to say. All I wanted was to be heard. If an issue came up they shpuld know how to handle it. I was not being rude ir screaming, I just wanted to be validated and they didnt mske me feel valued at all

Loved the 24 hour market and laundry!

Very well appointed.

Breakfast - I love that breakfast is included with hotel stay. Overall, breakfast is always good. However, my only problem is I just wish they would change the main dish more often. Each time I have stayed, I am there for 3 to 5 days - it's the same pork and chicken carnitas i'll take care. I'll take care of it right now so you don't do later on in the refrigerator. Give him half another half. I'm here. I give him half a breakfast half a lunch (every morning). It would be nice if they serve turkey sausage , bacon, etc. sometimes. The kitchen staff very nice and helpful - just wish if one staying whole week - you could not have same item everyday.

Friendly and professional staff.

I like the property because it felt like home. The staff was friendly.

Will definitely stay again

Very convenient for long beach airport and a very reasonably priced hotel for the area

Very nice place to stay while on vacation. Staff were very helpful and friendly. Rooms were clean and comfortable. Also, the breakfast was good and dining area very clean.

This is an excellent place to stay if you're visiting the Long Beach area. The facility is clean and quiet. Staff is nice. We would definitely stay again if we were in the area.

it was great and the front desk was excellent!!!

It was our first time. We were in town for a funeral and it was close to our location. It was a safe area, lots of parking. The room was clean and the kitchen amenities were amazing. Will definitely be back.

Great customer service, all the property was super clean, great food options within the hotel. The main pool area will look amazing once it has been completed. They also keep the beach area very clean. Extremely recommended. The tours/actuvities that they offer not so much.

Very clean, with spacious rooms.