Golden Sails Hotel

Unfortunately you were not able to honor my reservation due to hotel closure. You have been my go to hotel for the past 6-7 years. I hope you are reopening as a hotel, friends in LB are concerned you will become housing (apartments).

NOT OPEN FOR BUSINESS. NO SERVICE PROPERTY CLOSED DOWN. FRAUD...FALSE ADVERTISEMENT ON HOTELS.COM BAD DEAL! NOT GOOD! BAD BUSINESS!

The room we reserved was not available and or stay was canceled

Managerial staff added charges for “cleaning” when the room had not been visited by staff. Then attempted to extract those charges from Apple Pay without authorization or consultation of why the charges were applicable even though they did not appear on a printout of charges. Further, they added a pet fee for a service animal, something strictly forbidden by California law, and refused to refund the charge.

Friendly staff.

The staff at the front desk was great. Not the cleanest. Very old.

Have been trying to get a refund for our stay since Friday night. My son was given two different rooms and both were run down and filthy. Spider webs all over the place- dead bugs in the bed and pubic hair in the shower. The door didn’t lock either on the door. Very misleading ad. so bad he did not stay the night ended up having to go stay at a friends house. Brian told my son he could get a refund but the hotel won’t answer the phone to issue the refund.

There was no hot water in the room the morning I was getting ready to leave. Front desk told me maintenance had not yet arrived and to call the hotel manager later. He offered me a 20% refund on the room, but said it had to be coordinated through Expedia. When I called Expedia, they said it had to be refunded through the hotel. I gave up.

Had a room in the “tower” and got upgraded to a king suite on the 4th floor. The room was huge and it could have easily slept 4-6 ppl but it only had 1 bed and no sofa, you could get a fold up single mattress for $25 extra a night. The view was nice with two private balconies and views of the marina with all those nice boats and yachts. Walking distance to 2nd and PCH and Marina Pacifica. This was great because we had our choices of about a dozen different restaurants giving enough options to keep a wide variety of tastes satisfied. That and 4 groceries stores (Ralph’s, Trader Joe’s, Whole Foods and Bristol Farms) all with 3-10 minute walk. Also close about a 3-5 minute drive was Belmont Shores 2nd St. if you are familiar with this section of Long Beach it’s always busy and in the daytime is usually more family friendly and stays that way until 10pm. Then the spots turn into bars/nightclubs and it can get real rambunctious especially when the booze starts flowing. The hotel needs an upgrade badly, just dated decor, furniture etc. But the rooms you can get for fairly cheap, and if you’re looking for a relaxed informal feel or have kids you want to let runaround this place, especially its pool setup is perfect. There’s another 2 story building that’s a huge rounded with rooms surrounding the courtyard pool which is centered inside the building and you can get a room with a balcony or patio and keep an eye on the family if they want to swim.

The stairs were impossible to use,with a luggage and locks on the door don’t seem to be strong enough

I dont know how this place has a 8.0 rating. The only thing decent was the area, and they have security patrol the grounds all night. Itt could be a decent place. But it needs updating rreal bad. Bed was comfortable, but the room was dirty. From just the walk to bed to bathroom and back left my feet black from the dirty floor.

My room had a old smell to it. And the bed was old. This place needs a rehab

Nice stay

Lots of parking. Elevators didn't work but they accomodated my wheelchair mom with a downstairs room.

N/A

The staff and location made this dilapidated hotel delightful. I walked my dog to a park on the water across the street which was gorgeous at sunset. The sunsets were breath taking. The hotel is old but we were not there to hang out at the hotel. But when we did have a few hours, we gathered in the cupola near the pool and it was a delightful space to chat.

I got a room smelled like smoke & felt like a motel not HOTEL $300 room no wayyy unacceptable

Carpets were very dirty. Walked for a couple minutes on the carpets and the bottom of our feet got dirty. Poor ventilation in the bathroom. Lots of things were broken in the room.

We love the jacuzzi

Hotel is next to a club that had a lot of questionable guests. Place is old and worn. No breakfast offered. Pay for parking.

I would give this hotel a 3/5. I would say the rooms definitely need a revamp compared to their competitors nearby. The beds were okay to sleep on. I would love to see more of a modernization and upkeep on color in the room. The bathroom does look more worn in. The likelihood of the family and I returning is low as we look for a more modern hotel.

Hotel needs a serious upgrade. There were long black hairs everywhere on the floors. Even in the “clean” towels. The shower was discusting. The shower curtain was torn, dirty and falling down. The bathtub mat was scary to even think of standing on. We had to shower so we put a towel down and wore our flop flops. The carpet and couch were filthy. Our socks were black after wearing them because we didn’t want to walk on the carpet. Unfortunately it was close to an appointment we had and will continue to have but we’ve had to mark this one off our list to stay.

Room smell musty and like smoking was happening in the room.

Clean,Quiet.A lot of shopping and dining areas

The room is outdated with a dirty carpet and much needed remodel.

No kitchen

Room was ok, smell like smoke and made it a unpleasant stay specially when you have a toddler.

My trip was last minute for an event so didn't make a lot of use of the hotel amenities onsite. Room was clean and comfortable. Hotel located on the PCH with restaurants and shops very close by. My requirement was for a clean place to crash before and afyer the event. The property met my basic requirement.

Enjoyed as always

Quick check-in process and the water pressure on the shower was outstanding!

Our stay was nice. The beds were really comfortable. Atmosphere was peaceful. The pool was clean and in working order. The hot tub was not useable. No elevator which sucked big time. Being disabled and have to carry all your bags up two flights of stairs with no assistance was not good. The price was great but the building needed a serious remodel. Overall I would stay again for one night.

Once in the room bathroom was full of ants will not ever book a room here again

The property is dated, but it is very clean and comfortable.

Great hotel at a reasonable price!! Very happy with my stay!

Large, comfortable, quiet room. Th estaff is helpful and pleasant. The property is under construction and the hot tub area is closed or I woul dgive it a higher rating.

Everything was provided that one would expect. Very convenient location and easy to access. Great pricing.

I would stay there again

The toilet wouldn't stop running, we had to fix it three times by taking the tank lid off which was gross. Both beds had very squeaky mattress springs that were incredibly noisy no matter what you did just sitting on the bed laying on the bed getting off and down on the bed. The air conditioner had this noise that would go into loud bursts then stop then short bursts then stop then just continue. I had to wear earplugs which hurt my ears because you just couldn't sleep between the air conditioner noise and the bed springs. the toilet kept running but we closed the bathroom door. When we had arrived there we couldn't figure out how to turn on the TV so I called the front desk they said the channel numbers don't work you can only change channel by upping the channel arrow up or down the channel arrow I asked for a guide and he said he would bring one over after 30 minutes I called back telling him to forget bringing the guide over didn't need it anymore. A very unpleasant stay at this hotel. Years ago when it was the Best Western it was really nice we've probably stayed at this place 4 or 5 times in the past. Never again.

Place virtually has no amenities. Barely even has functional coffee maker and fridge. Key cards took three to four attempts to get into rooms. A hotel seems like it's under construction but yet no signs. No no apologies. Toilet leaked tub virtually unusable due to cracking and peeling of clearly a very bad resurfacing paint attempt

There is a private club attached to this hotel nobody told us about. They put us in a room directly overhead of a massive private party that went until well past 2:00 a.m. -huge music, noise, food trucks, people hanging out in the courtyard. When we called down the front desk simply said the problem was with their sales team for booking the event and there was nothing they could do, but we could call the police if we wanted to. The property itself is old and outdated but the issue with the parties is unacceptable. We had to check out early and we are still seeking a refund.

The staff were nice and helpful. The pool was clean. They only had one ice machine and it was in the courtyard. I guess that’s ok, would have been nice to have one on our floor. Over all I do not think it is worth the price we paid for the weekend.

This property is clean and does the job

Whole place looks a little shabby, but it was clean Room was cold but small, our tub had a crack but they said it was fine... The TV is TINY and they don't show you in the pictures. King bed was good Good place to stay for cheap for a night or two with a nice patio area

Beds are comfortable, love that the remotes have a sleep timer. The "gym" is a joke wirh a barely functioning eliptical and a stationary bike, no treadmills. Coffee in room only decaf, no cofdee in lobby. Carpers in room lots of stains. Back area seems to be in a state of remodel with some painting and parking lot fenced off. Lots of trash in stairwell and very dark in back, did not love the room placement as a solo female traveler. Sexurity guard seen at the dront lobby area. Parking is free.

Clean and quiet

I hope we can stay here again one day!

Dirty, broken jets in jacuzzi, sketchy area.

I consider this hotel to be a bait said meaning that it's a horrible hotel. Service was not that great. The welcoming is decent. They did not have a elevator for our floor. They are not disabled. Friendly. Will never stay at this hotel again.

Furthermore, I've observed that the structural integrity of the building on the first floor seems compromised. Given these observations, I do not believe this is a safe building for guests.

The staff was very friendly and upgraded my room to the tower with elevator because I couldn't carry my luggage up the stairs.

Good location Nice interior courtyard and pool Staff are pleasant

Nice

Found a sock from prior guests, Made me question cleanliness of room.

The room was clean and the staff were friendly. The balcony/patio left something to be desired- it opened to a broken fence and a view of the roof 😥. While maybe in need of some updates, it was fine for our one night stay

Reasonable price & close to the beach & marina area.

The property is located in a central location; however, the hotel seems to have foundation problems and, it is falling apart. Some sections of the second floor are blocked off by plywood. The building has been patched up with some sort of construction material. I felt uneasy walking up to the second floor. The bathtop was dirty because I found a bunch of hair by the drain.

This property is always maintained well and the staff is great. This spot has the best value of any place in the area.

Solid budget property with convenience to a lot of shops and not far from the ocean. Easy 405 access as well.

Always a great stay. Perfect location. Comfortable room. Great staff!

Had I known this I definitely would of opted for the newer side. Toilet wasnt completely anchored to floor and the balcony view to the pool and courtyard was completely obstructed due to unmaintained trees that literally hung into the balcony. I most likely will not be returning. Receptionists were professional and courteous.

I stayed here for a.couple of days. I liked that it was walking distance to yoga6, the pilates studio, and a couple of places that hsve acai bowls. The hotel and amenities are very much in need of an update.

Overall it was nice. No complaints. Will stay there again, especially when hottub is open.

The check-in was excellent && the stay was very comfortable. We loved the pool!

My room tv remote didn't work. The property was boarded up in some areas. Noisy rooftop work during the night.

The staff are wonderful and accommodating! The place is clean and vintage and so beautiful. Thank you for such a restful stay!

Friendly, efficient staff, comfortable room, nice property and pool area. Convenient location with plenty of retail abd restaurants near by.

The room was well kept when we arrived, and the bed was comfortable to lay in. Shower was fully stocked and the provisions were met. The only issue had was a few spiders crawling about, but other than that, the stay was great

The downside: pay to park $8 per night. Expedia "the price you see is what you pay" WRONG.

Rooms are clean and quiet bedding was specially clean and comfortable

Good location.

Only a three-day, two-night stay, the overall experience was great. The room was cozy, the beds were comfortable, and the room was clean. The double sinks in the room were interesting, but a bonus for when traveling with more than one person, yo don't have to wait for the restroom to be availble to use the sink. The kitchen nook with the microwave and fridge was perfect, with a decent counter space to store and heat up food during the night. The bathroom felt a little bit snuged when trying to open the door to get out and the water pressure could havebeen a bit more stronger. Overall, a worthwhile experience and would visit/stay again.

Place was decent. Staff was ok. All the hallways smelled horribly of smoke. Always had issues with our keycards even as our first usage. Staff tried blaming how we stored the keys but even from first try they were just in our hands and already struggled to work. Otherwise rooms were fine beds were comfy!

We loved the area very convenient to anything you need in long beach, dog friendly, pool. clean. great stay we will be back fur sure

The pool at night was nice but needed to be better clean - to be fair it was leafs from the trees around the area. Maybe more security would be nice. Parking was fine too. Honestly not bad for your buck.

Great place, great customer service.

Wuiet area

There was nothing deluxe about the room

Felt the room's / property's age. Door hinges seemed quite used, though the deadbolt and security latch worked. Air conditioner was a bit noisy, along with neighbors coming & going (door slamming). The shower pressure was good. The TV quite small. Overall, a budget option, with definite tradeoffs compared to a higher-priced stay. This felt more motel-like than hotel-like.

Nice stay

Met my needs

Quick check-in

N/A

Dirty. Property old and not kept up.

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Good place

It needs serious updating. Staff not familiar with the area. No food/drink services available on site.

I liked the location of this hotel, the cost per night was decent as well. I travelled solo from Canada for the Warped Tour festival in Long Beach so this hotel wasn’t too far away (a short 10-15min uber ride) and was more on the cheaper side of options for the weekend in the area, if I wanted to stay somewhat close to where the festival was. Staff was friendly, helpful. The only minor negatives I have to say about the hotel is that it is clearly an old hotel. There’s cracks in the bath tub (at least in my room), the door to my room (375) the bracket piece was missing a screw and made it tricky to properly close the door. Not a huge deal, it didnt bother me enough to get it fixed. I just mentioned it at time of check out so they are aware of fixing it for the next visitor in that room. Again, no real negatives. Service was great, bed was comfortable, AC unit in my room worked very well, you get what you pay for in terms of the condition of the property.

Overall, the staff at the front desk were accommodating. We requested a late checkout for 1pm and on three separate occasions, someone tried opening our door, once well before it was even 11am. Overall, it was a quiet room and the staff was nice. Good location, just some minor issues

Nice pool, wonderful staff, very dated rooms.

The guy on front desk was not helpful when I asked him if he can help me with a paper copy

We arrived on a Thursday. We chose this hotel primarily because of location. We knew it was an older hotel so we understood that. We weren’t prepared for the condition of the room. The electrical outlets were hanging from the walls, the popcorn ceiling was bubbled from old leaks, the fire sprinklers were hanging off the ceiling, the minute we turned on the ac the vent fell off, there was almost no water pressure in the shower, the entire building smelled old and damp. We were told we’d have a marina view and while yes we could see some boats we were looking at the parking lot, the roof of the lower building and some industrial plant. We booked the room in March and thought the price seemed fair but after the first night we checked out and changed hotels. I reported the issues to the front desk upon check out. I was very nice about it and asked if they could possibly refund the 2nd night since we couldn’t stay there. I was barely acknowledged, told I’d be sent a receipt and that was it. I never received the receipt and the charge for the room reflects no refund. Don’t stay here…the website and pictures makes this a total bait and switch.

Clean, safe property.

Convenient to multiple places to go eat and entertain.

It was old and way over priced for the condition of the property.

Staff was friendly and location was nice. Close to mother’s beach and seal beach. The place is nothing fancy and you can tell it’s older but is a good value for the price. Has a cute courtyard and nice pool

Arrived at hotel to be told my prepaid room was given out to someone else. This room has a jacuzzi. I was given a key to go check room. The room had been occupied. I was given a different room after waiting over one hour. No sorry nothing. No discount, no reduction rate.

Great location and clean air conditioning and ocean views

Friendly staff / very clean and very comfortable beds

Lovely courtyard and gazebo. The front desk staff was very good.

I think i had bed bug bites. The front door lock did not work multiple times, which meant I had to revisit the front desk to resolve the issue multiple times. The front desk person had to come to the room to try to get it to work and he could not, so he was able to open my door, but then I was not able to leave my room unless I would first stop by the front desk.

This property is older and the room are dated however it is in a great location to 2nd and PCH area, easy parking, staff is friendly and helpful.

Ok

The staff were friendly and our room was very clean. No USB ports anywhere to charge your devices so make sure you bring wall adapters!

Our room was on the second floor and there was no elevator. My dog had a hard time climbing the concrete stairs. Also overall the hotel was not clean and seems like they are in middle of a renovation

I feel this property could have more potential. Gym equipment didn’t work properly. Property needs upgrade. More amenities

I had stayed here many years ago and was hesitant to return but they have remodeled and improved it immensely. The pool area is lovely. The room was comfortable and had everything we needed, including a microwave. There isn't a restaurant on the property but there are many good ones nearby. I do wish they had more of a selection of snacks and drinks for purchase at the desk and bins for recycling. Otherwise, it was a perfectly comfortable accommodation.

Only average. Too much money.

The pictures advertised for the room were extremely misleading. The actual room was old and with many obvious repairs needed. Quite dirty bedroom and bathroom, grout, corners, and baseboards specifically. I was honestly grossed out and felt bamboozled.

Can’t wait to stay here again! Lovely experience and a wonderful hotel.

The hotel is nice but needs upgrades. The shower flow is very slow and barely feels like a shower.

I love this place. Ever have problems staff real respectful awesome customer service

Room was nice for a short night stay

Negatives: The moment we walked into our room, we were hit with an overpowering odor that should have sent us right back to the front desk. But it was late, we were exhausted, and we figured it would fade. It didn’t. The smell only intensified over time—sour, acrid, sewage-like, and deeply unsettling. By the second night, it was so unbearable we had to call the front desk. They sent someone up with a green spray, which did not reduce the smell. No offer to move us, no concern about the air quality, just a quick squirt and good luck. Whatever is going on in this room, it needs to be investigated by management . I think the carpet is just absolutely filthy and the putrid smell permeates everything. My son thought it might’ve been the toilet because it smelled sewage like, but I don’t think it was that. Also, both of the sinks are very slow to drain so they must be clogged.

It is not a clean place. Front desk people were great but overall the hotel is beat, from the furniture to the paint, sidewalks etc. The pool area looked nice from a distance. How it got a "8.0 Very Good" review I do not know. It does not seem honest.

Excellent clean room, friendly service.

the hot tub area was closed off due to renovation of nearby rooms….this extremely disappointing as it was the main feature we stayed here for…also there was no hot water both evenings!!!! come on y’all!!!

The Hotel is in bad condition. the parking lot is a mess.

It’s close to the Long Beach Airport (LGB) and close to the campus so that was really convenient. Didn’t cost a fortune with Uber fees. Door Dash delivered to us multiple times just met them in the lobby. Staff were really nice. I’d stay there again.

Always great. Just old and musty

Very friendly and helpful staff. Room was clean and stocked.

I came in at night. They first put me in a room just by the foot of the stairs. I asked if they could move me. I was traveling on my own and I didn’t feel safe. They decided to accompany me at the back area of the building where it was dark. I went in again and asked if there was any other room. The 2 front desks said all is occupied. So I said ok, I’ll take the room by the stairs then. When I came to the door, it smelled terribly like pee. I thought maybe it’s just because it was by the stairs. I went in and the room stinks with pee bad. It went all the area on the front entrance, where they located the microwave and fridge and reached all the way to the bathroom. The carpet was also filthy. I searched for a different hotel fixed on moving and cancelling my reservation. Mind you, the rate of the hotel was similar to a sister hotel of the Marriott. I thought better to pay $10 more, maybe the Marriott is better. So I went down and asked to cancel. The room was disappointing. I saw that the other rooms by the pool were empty. When it’s my turn, they tried to tell me they will see if they accommodate me to a better room the next day. Then one of the male front desk checked and told me there was another room. And he even said it was the room within the lobby building, 2nd floor. They choose to accommodate guest at a crappy room for the same price.

Very nice front desk clerk. Convenient location and clean

I didn't like nothing about this place and I was charged 2 times for water. I can't reach the right person to discuss charges.

Low quality

It was good had a goodnight sleep

I did love the hospitality of everyone there. Friendly and generous reception.

You want to on the property? It's very nice. The garbage on our patio also entering the room fairly dirty. But the room was very plain and nice so that bypassed everything else. And everybody that worked there was very nice. I would still recommend this hotel.

The staff were very welcoming. We went there to celebrate a friend's birthday at the adjoining facility. The decor is a bit outdated, but it was very clean and maintained.

I had to make four trips upstairs and back down before I received keycards that worked. The housekeeper on the second floor was incredible and tried her best to help me get into my room. When I asked the front desk clerk to waive my parking fee and switch me to a different room, his response of, “oh, we have a list of demands, do we?” was inappropriate and an incredibly rude way to interact with a guest. At least the housekeeper on the second floor understood what hospitality means as she helped me to the best of her ability. The property needs to invest in a major update. The usb charging ports on the clock radio did not work

I like that my room was close to the pool and the scenery was beautifully kept! Staff is friendly and welcoming.

The outside does not look appealing, and the inside looks like run down barocks. I mean, you can stay there, but it is not updated in any way, shape or form. I didn't feel safe, that sums it up.

Good location, least appealing "hotel" - actually a MOTEL - I have ever stayed at.

The pictures make it look way better than it is. The spa was closed. No heated pool like advertised. No Bell Hop! If you need a room with elevator access you must pay more. Then you don't get a balcony unless you PAY EVEN MORE! The beds are old and uncomfortable. The shower hot water only lasted for 3 min no matter what time of day it was. If you have to stay you will be fine but it you can find another hotel please do so!!!

Housekeeping came in daily to clean room. Customer service excellent. Great parking and great location of room.

Close to a lot of site to see