Hilton Garden Inn Atlanta East/Stonecrest

Loved the cleanliness of the property and the room. Will definitely stay again in the future! Staff was friendly as well.

Loved everything

Note: housekeeping comes every other day.

Clean room, staff was helpful.

Amazing staff

Everything from the staff to available parking was awesome..would definitely recommend

Great

Clean room and nice staff. The pool was clean. There was a towel shortage

Hotel staff could be a little nicer, and the room was ok.

Bad

The hotel didn’t provide clean towels. They told us for two days towels were being washed and there was a shortage. I’ll never stay there again.

No complaints about this location!

They provide very little information—they don't tell you the breakfast hours—and there is a smell of marijuana, a dirty pool, and a lot of noise in the hallways. There are about three other hotels right next to this one; I would give them a try. I wouldn't stay here again.

The staff was amazing. Very eager to be of assistance. Very kind people.

Staff was very nice rooms were clean

When I arrived at property around 4:30 pm, I had to wait an hour or more to get a clean room.

This was supposed to be an anniversary celebration and the experience has been extremely disappointing so far. Still waiting to hear back from the hotel.

I gave poor ratings…because per the hotel…Expedia is a horrible 3rd party….according to them YOU all change my check out date & I had to pay for another night. The hotel staff said you had not paid them….im not sure where the problem actually lies, but someone owes me a night stay.

Exceptional

Very clean and a great location Everything was great

Very clean and a great location Everything was great

The outside of the hotel doesn’t look like much. But the rooms are great, right on the river. The bath tub was my favorite.

I reserved two rooms at the Hilton Garden Stonecrest location, and the property itself was very quiet and clean. The location is great as it is located in walking distance to the mall, several food options, and shopping options. The deck and bar staff at this location were very friendly and had great customer service. My first room was quiet and clean, but there were a couple of issues that were faced with the second room. The rooms door did not lock properly, the toilet needed to be plunged or something, and the chair in the room smelled like urine. When the issues were reported, the staff immediately provided a different that was much better. The ice machine on the floor also did not work. Overall the stay was good, and I would definitely book again.

Location and nice staff The bathroom floor was dirty with stains

Location and nice staff The bathroom floor was dirty with stains

Exceptional

Very good

Over all establishments was , clean and great distance / location from everything, but the front desk staff that checked me end was rude, had a attitude and I am a rewards member she didn’t even give me credit for that or my parking permitted . My other family members was checked in by someone different and that how I was aware of the things our check-in person failed to do .

Was disappointed in the facility as a whole. Checking out. Staff wasn't friendly nor helpful. Wanted something to eat 9:30 pm and kitchen was supposed to close at 10:00 pm but wouldn't serve us. Had to leave hotel to get something to eat.

Was disappointed in the facility as a whole. Checking out. Staff wasn't friendly nor helpful. Wanted something to eat 9:30 pm and kitchen was supposed to close at 10:00 pm but wouldn't serve us. Had to leave hotel to get something to eat.

Very good

They have open parking but they do charge a fee to park. Rooms were very clean and staff was very helpful.

Comfortable

Everything was so nice all the staff was so nice they kept checking on me to make sure everything was going great room was clean and nice I will return

Didn't like having to pay for parking daily, even on the day of checkout.

Exceptional

Very nice and clean with a friendly staff. Hotel is a huge mall that hardly open. It is a very convenient location to use when going to Atlanta for a concert

The staff was very nice, the public areas was really clean, but the room absolutely disgusting

It was awful and we have filed a formal complaint

Hotel was barely clean, staff very friendly

Great stay. Had to wait at the desk to get a soda, staff in office not paying attention.

It’s was a comfortable stay, no complaints

It was good stay nice environment

Nothing

The rooms are clean, the hotel is just showing age. Specifically in the bathroom, there has been alot of caulking repair around the tub of the room, we were in and shifting floor tiles. Overall the room was clean, bed comfortable, and nice size room. Doors are loud closing the hallways, but overall it was a quiet location, close to many things.

Friendly staff and very clean and welcoming

Friendly staff and very clean and welcoming

It was a nice quiet stay It need a light fixed in bathroom. Should’ve been notice beforehand. Air can’t taking awhile to come back on after midnight.

nothing 1. confusion with bookig.com reservation, they had to cancel my reservation because of an issue with booking.com. ended up paying 205.79 for room on my own. i had already paid booking 148.88. now having to go thru refund with booking. 2. found a piece of old food next to bed upon entering room. gave it to the cleaning lady. 3. they said there was going to be a 5.00 charge for parking in their own lot, i think charge hidden in receipt under a tax. 4. facility was extremely loud, partying till 1:00 am. kids running up and down in hall ways. parking lot as well sketchy.

nothing 1. confusion with bookig.com reservation, they had to cancel my reservation because of an issue with booking.com. ended up paying 205.79 for room on my own. i had already paid booking 148.88. now having to go thru refund with booking. 2. found a piece of old food next to bed upon entering room. gave it to the cleaning lady. 3. they said there was going to be a 5.00 charge for parking in their own lot, i think charge hidden in receipt under a tax. 4. facility was extremely loud, partying till 1:00 am. kids running up and down in hall ways. parking lot as well sketchy.

Location I didn’t get the crib I requested for my grandson

The check in was pleasant. The property felt safe. The Breakfast was Super Expensive and not complimentary for the price of the stay.

Excellent

Excellent

Everything was excellent. The staff was very friendly and helpful. Night staff assist my guest and I as we were traveling for a church event. The morning staff allowed late check out due to our Sunday service starting at 3pm. I truly enjoyed my stay.

This was a good stay. The staff was nice and accommodating.

Where’s my refund??? I CUT my hand on there ironing board

The room was clean and well stocked.

Parking was great. We had a great time staying there.

I was disappointed couldn’t believe I was staying at a Hilton hotel I complained about the roach and other things I received some extra rewards but I won’t be staying there again

The stay was good. The room could have been a little cleaner.

We enjoyed our stay everything was fantastic.

Great customer service well cap Property

Nice!

The check-in was easy, the staff was friendly and warm.We only stayed one night but everything was great.

Internet was out on 3 14

Staff was great, exception with the young lady at the front desk who checked me in. I had to wait at least 20 min for her to finish a conversation. Finally, another person told the 2 that they need to move because I was waiting. The person who was talking to staff apologized but the staff gave me attitude. Bad vibes! It was her friend that told her to move out of the way so I could be helped. Happy I did not see her the remainder of my stay. Bed was very comfortable, AC worked well. I recommend this location if you are not staying downtown ATL. Love the fact I could walk across the street to Stonecrest Mall.

This hotel was a welcomed surprise. The front desk staff were very helpful and professional. They were attentive to my needs and did not hesitate to help and made my stay better than expected. I would like to give a special shout out to one of the front desk staff and I think her name Muffin I think, and she went above and beyond to help me when I had problems with my phone. To be honest you don’t get this kind of service any more. The ladies of the front desk rock!! They made my stay perfect.

Room was amazing and I love the 12 pm check-out time. Wish more hotels did this

Wish there was hot water.

No

Lady bugs were all over the room

Went to 3 different rooms before we found one satisfactory. First room was smoked out and second room didn’t have a blindfold for darkening. When we tried to get extra pillows, we were told that the housekeeping room was locked and no one had a key.

Love it will definitely book again

Everything was amazing 👏

Yes

yes, and Bria was very very nice and helpful

Clean room, the thermostat allowed it to heat up quickly. The front desk lady was very friendly and we had a nice conversation. She made me feel very welcome.

Clean room nice and inviting staff.

Everything

The room was in good condition, the hot water is more at warm water, the front desk staff that was on at night when I checked in seemed as though they didn't feel like dealing with our check in.

Room didn’t have any hot water and the shower door wouldn’t stay closed

Room Service did not come in and provide clean towels

Wonderful stay

Had some issues with the shower door not staying closed while showering and there was no hot water. The body wash was also completely empty and there was no conditioner. Key at the front desk was amazing! She was very sweet and accommodating. All of the staff were very nice and helpful.

Bueno

The room was clean, the issues I had was at the front desk. They couldn't get the wifi to work f9r my room, It took four days for them to checked me in, every morning the cleaning person was knocking on the door because they had my room listed as vacant. Then when I checked out the printer is not working so I couldnt get a recipe. The pool was closed due to maintenance, but I never seen anyone working on it, nor did I see anything wrong with it. Just to many inconveniences.

clean room, comfortable. Water pressure fluctuated a little in the bathroom sink/shower but wasn't concerning.

Clean

Everything was great! The rooms were super clean. There was one receptionist that was rude and tried to tell me that the I had to wait 45 minutes for a room. I guess the woman had an attitude when I told her I reserved a room and that it was unacceptable for my room not to be ready. So the receptionist just walked away from and went into the back office. The male manager came out and got me squared away within a few minutes and handed me my keys to my room. Other than that, I would highly recommend this hotel. It’s also in a safe location. Excellent!

Room

Reservation was for a King room but they gave us two double beds.

Amazing customer service beyond reproach

Shower door wouldn’t stay close The shower was a ice box water was no where near warm and I don’t do cold showers I was highly disappointed in this stay for it to be a a HILTON GARDEN

My only concern was that the water was too cold for me to take a shower. The water never heated above lukewarm.

Well, honestly I don’t have much bad to say about the people in the hotel, but I cannot support hotels that support ICE. Will never book ever again with Hilton.

Ultra clean

Very nice Clean spot will be back

Clean room. Great staff, as you would expect from a Hilton property.

The room was very clean and safe. Will definitely come back.

The staff members are awesome!! Very polite and professional!! The room was amazing!! Thank you!

Staff need to be improved for sure. They werent welcoming at all and rude. Room electrical blackout blind did not work so we slept with the blinds open all weekend.

Our stay was good. Clean room and friendly staff.

I had breakfast it was very good as well.

Charming staff, everyone was delightful. The stay was very pleasant, but the people made it great!

We didn’t actually get to check in. They gave our room to someone else. They didn’t have a room worn enough beds to accommodate the whole family. We Had to book elsewhere.

Hotel has gone down a notch. Common areas, like elevators and hallways, not as clean. Rooms only cleaned every other day. No visible/obvious staff at desk during late night.

I had to stand outside in the cold for almost 2 HOURS waiting on a room. It was very inconvenient and it was also raining! It made my girl birthday go left and messed it up! I would like to be accommodated for that because we was sniffling and everything!

Nothing went good at all the bathroom only had one working light the water pressure was low never got any hot water just luke warm, never got a housekeeper to come clean my room or offer at lease clean towels and I was there for 4 days 3 nights… when I asked the front desk for clean towels she said they had ran out and I had to wait….. one got one room key when I checked in because the lady at the front couldn’t figure out how to activate the keys properly so I only received one for the whole stay. There was an alarm going off on my floor every night all night long I called the front desk to let them know they said they would check it out and let me know but they never got back to me and the alarm never went off… OVERALL STAY WAS THE ABSOLUTE WORST!!!!!

The room was excellent. The staff and their attitudes made me angry, especially when it wasn't called for. It took a half an hour to reach anyone by phone before I checked in. In fact, I had to call the 800 number to get them to help and it still didn't work. When I finally got there, no one was at the front desk for nearly 10 minutes. When she finally showed up, she had a mouth full of food as she tried to apologize. Then suddenly, for no reason, she got inexplicably quiet and less than cheerful. I don't know if something happened, but it sure wasn't me. She handed me my key, offered no info on the hotel itself and sent me on my way. I had to find the elevator on my own. Later on the late shift person was just as uninterested in me as a customer as the earlier person was. Once again, the hotel was excellent, but I hope the staff will leave whatever angered them away from the place of business. As I checked out from my 2 day stay, that particular morning staff was more receptive and even asked about my stay. I mentioned my dissatisfaction and they did offer an apology. I will stay there again because I felt very comfortable at the facility, but people need to know how easy it is to nearly ruin a person's day with a careless attitude.

Key was very rude and very unprofessional. When we arrived for. Check in she didn't greet us. She asked for my ID. She didn't review my reservation nor explain anything about my stay. I booked two rooms through Expedia. I had to go to the restroom so my sister finished the check in. When I returned she only gave her one room. So I explained that my reservation was for two rooms. She said " you didn't tell me that you had two rooms!" I said you never asked me! I explained that it was on my reservation. She said since it was booked third party she wasn't able to see it 🤔 So we had to wait until she wait on another patron . She saw that the room was in my sister name but it was under my reservation and payment info 😕 She charged and additional incidental fee from her. No apologies and still no explanation about what type room we was given or needed. I'm on a walker and the room I received was a shower that wouldn't stay close low toilet. The ac and heating was filthy with rust and dirty vents. Unapologetic to us was Key. She was very helpful to a guy before us who also experienced so problems with his check in and afford him waving his incidental fee and a free beverage from the 🍺. In which he refused the beverage. Customer service is very important to all who stay with Hilton. The toilet in both rooms refilled slowly and well. This was my first time staying here and my last.😡

Staff was nice and super friendly. The room was nice and clean. I was very comfortable and happy with my stay.

Great

Service

Good breakfast

Furniture is very basic. Not enough chairs or countertops, bathroom counter not long enough. Water pressure occasionally insufficient but useable. Only one trashcan per room- insufficient for two people. We weren’t told about parking fee by Hotels.com.

Bathroom was not properly cleaned

Staff was very courteous, the room was very clean and spacious. I would've loved a redio. The only problem I had was the water pressure & the hot water was barely lukewarm.

Everything was nice and clean, the staff were all friendly. My only negative is the bedsheets - not really soft, kind of rough

Absolutely great

Yes! Very Nice staff

Was not stocked, had to ask for syrup and silverware. Room was not tidied up during our stay.

Location to city and other amenities is a plus. All employees should have proper job attire on at all times and look presentable. Grounds looked excellent. Dining options were decent. Bar had decent selection for spirits. Whoever was making breakfast to order was burning the potatoes. Other than that, i enjoyed my 2 night stay.

Excellent

Nice staff room perfect

Hotel including rooms were very clean and comfortable. Purchased Breakfast and it was very good. Staff was all helpful and friendly. Would definitely stay here again.

First of all I will like everyone to be WARNED by the unsafe protection of this hotel. My vehicle was parked in the handicap parking space in front of the hotel and no security or staff heard anything or saw anything. On top of all of that NO cameras were working. It seems weird as if it was an inside job. I notified corporate and they Never responded back. You will think they would have responded back and tried to compensate for the damages and inconvenience of staying at their hotel. I guess as the whole world gets worse, service and security are less important to protect the citizens from dangerous situations. They have not responded back to resolving this problem yet I will let anyone and everyone know “Do Not Stay In Lathonia, Ga.” 2025. I attempted to check out at 4:30am when I noticed the car had been broken into. I had a police report made about this Crime and due to the fact that the cameras was inoperational the detectives could not persue the case because they had nothing to work with because cameras were Not working. I lost luggage’s and stayed longer than I expected on replacing a window which totals up my timing. I left the place around 12:30pm. 😳😩😂

They charged outrageous pet fees, two small dogs cost $150.00, more than the cost of the room. Everything cost extra, breakfast, water etc. I had to join their club to get free wifi. The grounds were dirty, broken glass in the parking lot, litter, and not such a good neighborhood.

Why was there a $5 fee for parking and no way to distinguish who paid or didn't? Easy to get towels and other amenities. Bar was great.

Very nice location. Good selection of snacks and drinks in lobby. Israel was very helpful.

I enjoyed my stay, the room was immaculate. The staff was friendly and courteous. It’s a nice area right behind a shopping mall that’s in walking distance as well as plenty of restaurants nearby.

Check in wasn't good room was not ready

My stay was very enjoyable

The front desk clerk was very friendly. Enjoyed our one nuggt stay.

Everything was great until someone pulled the fire alarm and I had to leave my room.

The hotel and property is we’ll keep. Clean and very convenient. Parking is good and Free breakfast is a plus!

The AC was not working in the lobby so it was a bit hot to eat and enjoy Happy Hour. However the staff did a great job setting up fans to cool the areas.

Staff was very friendly.

Good experience

Rental car was broken into, you are charged for parking on the company property. Breakfast buffet is $11 dollars which is ok, but eggs isn't included, you pay for eggs separately. Just seems like they try to nickel and dime you for everything.

The front desk staff was friendly and helpful throughout our stay, and the breakfast was delicious. We also appreciated the convenience of nearby shopping. However, the room had several issues that made our stay uncomfortable. The shower door wouldn’t stay closed, and the pillows were the worst I’ve ever slept on—I had a crook in my neck for three days. On our last day, we requested towels so we could shower before heading to the airport, but they never came. And though the staff was nice, breakfast was great, and the location convenient, we won’t be staying here again.

The room was very clean, and the bed was so comfortable I slept better than I do at home!!!

As a guest, it didn’t feel welcoming or secure. First impressions matter, and having staff and their friends socializing outside the hotel is not a good look—especially when you're expecting a comfortable and professional environment. I hope management takes this feedback seriously and addresses the issue. Guests deserve a more respectful and polished experience.

Excellent service from check in to check out.

Slow check in

No cold water in the sink. Shower doors would not stay closed. Staff was very friendly and helpful.

All the staff were friendly and helpful and Johnathan in particular goes out of his way to make sure You have everything You need

I would recommend to others

limited dining

The room wasn’t properly cleaned and the staff was rude and not helpful.

Our rooms were not ready at check-in time. We had to wait an additional 2 hours before receiving our rooms which made us late for our event!

The GM was amazing!

My experience from start to finish was a total disappointment. To be quick and make this short, the rooms were not properly cleaned. The hotel rooms have a funny smell. The staff started off friendly then on the last day and night I encountered not so friendly staff there were mechanical issues in the bathrooms (backed up sink, low water pressure in shower), they ran out of linens (towels, washcloths) then received stained ones the next day. Room service is pretty much nonexistent and apparently they only come every other day (during my stay they didn’t come at all). I would not recommend this location until they make some major adjustments and upgrades.

It was a very nice stay

Cool

I liked the service I received after a long day. The room was updated and very nice

It was an average hotel nothing special.

Good stay. Perfect for the price

Had bed bugs on bed

We had to pay for breakfast. We ask for room service. Wasn’t done. Came back to the room. Return to the room nothing was done. We had no toilet paper. Kept asking

The hotel is in a really nice area of Stonecrest. There’s lots of restaurants nearby and a shopping mall. It felt really safe. Upon arriving to the hotel, the lobby was nicely decorated for Father’s Day. It was cute. I checked in late because I stopped to see family first so it was past 10 p.m. when I got to the room. Everything looked okay until I got to the bathroom. There was someone’s hair all over the floor. It looked liked freshly cut hair and to add to that I looked behind the trash can and saw what I thought was two roaches and began to freak out but it was two sunflower seeds of all things!! The floor obviously wasn’t swept, looking at the hair made me gag but I was too tired to make a fuss about it, I just went to bed; which I inspected and it appeared to be clean. The bed was comfortable and I slept well. Besides the bathroom I had no other issues. I spoke with the front desk clerk the next morning and she said she’d bring it to someone’s attention. I sure hope so because this was beyond unacceptable, it was outright nasty. I’ve never experienced this in cheaper hotels so I’m still in shock.

We had a great stay our time there. Very clean and the staff was great. Looking forward to coming again.

The room was fine. There

Property was clean but we did not have any hand soap or shower soap in dispensers, the one time i didnt bring my on, orher than that everything was good

It was very spacious in the room, the staff was very friendly

Our vehicle was broken into. Two windows smashed, inside console broken. Contents ransacked.

The service was fantastic

Staff was great. Room was nice however bathroom wasn’t as clean and the refrigerator in my room made so much noise especially at night. But overall I enjoyed my stay and will return again

Property was quiet and peaceful.

Overall experience was fantastic from the check in to getting in late the restaurant was still open. Food very well prepared and hot. Rooms are top notch.

3rd time guest. Staff has always been pleasant and accommodating

On the morning of my check out we discovered 15 cars were broken into that prior night. Every car broken into was in clear eyesight of the front desk. The staff including the General Manager, Derrick , were completely uncooperative, showed NO empathy, would not even come out to address the guests who had been victimized. When an angry guest banged on his office door, he finally came out to tell us nothing except “call the police”. They had working cameras all around that he refused to review, wouldn’t even provide assistance with getting garbage bags to try to clean up the glass. He and the front desk girl were incredibly rude and no help at all. There seems to be some inside job type energy with this staff.

Very quiet and relaxing

The Checkin guy Johnathan was a super asset to the company! Very personable and friendly!

It's nice and quiet, and there are a lot of restaurants nearby.

The last few visits were accommodating and comfortable.

My overal stay was great. Walking distance to the mall and many food options

Great. Nice and clean. Friendly staff. Has 2 EV chargers too.

When I first walked into the hotel it appeared to be very clean and nice. But when I walked up to the desk to get checked in the overnight desk clerk was not nice at all. Her attitude was serious! When we got to our room it smelled very fresh and looked like it had been well kept up. The bed was comfortable as well. But the bathroom was not cleaned well and the sink was stopped up and kept getting filled with water that drained out slowly. The morning desk clerk was very nice and helpful. Overall I feel the price and the fees are too high. You shouldn’t have to pay for parking when you paying that much for a hotel that’s over rated.

Clean rooms. Very pleasant staff! Nice restaurant and bar. Will definitely stay here again ehen visiting Atlanta. Lots od restaurants to choose from and a big mall in walking distance. Excellent choice!!!

Very convenient

Good service and pet friendly facilities very nicely

The workers were very respectful and kind

The first room they gave me hadn't been completely cleaned so they immediately provided me an upgraded room with a king bed. Very quiet, very comfortable and very friendly staff. Will be booking my staycations here in the future!

Would stay again

Hotel was in a good location and clean but they charge you $5 to Ken even though they have a large parking lot and no real reason to do that.

The staff are so excellent Especially John Green and Shacari

The entire stay was nice

This hotel never fails. Good in customer service, Ensures all needs are taken care of. It is in an ideal location., close to the mall and eating areas. Loved staying here

My go to when traveling in that area.

Clean and very quiet. Felt safe while traveling solo

I do not have a sufficient parking lot. Ballet parking took my car to a gravel parking lot

Hotel and property is beautiful

I had to change my room upon arrival because someone had been smoking in the room they gave me it was very strong odor. I moved to the fifth floor, there were some young people on the same floor and they had a dog in their room.

The hotel is easily accessible and the staff was very friendly. The hotel was also very clean.

Hilton was very nice hotel, Convenient to shopping and dining

Everything was great

Love the staff

We were greeted with a sign stating there was no water between the hours of 8am-6pm due to repairs. These repairs went on during the 2.5 days we stayed there. After checking out the front desk notified us that we were being charged $5 per day for parking. It clearly states on Expedia website that this hotel includes parking. Really disappointed with our experience with this hotel.

Good stay for the price you pay. It was quiet as well

Quiet Location

Stay there last February, the quality went down a lot. I would not recommend that hotel to anyone.

The A/C wasnt working

Everything was great! Clean and the staff was helpful and friendly

Right from the start, Derrick who checked me in, was able to help, no matter the problem. Very accommodating.

This property was clean and the staff was very nice .

Noise noise noise . Dog barking down the hall and ppl outside my window until 3-4 am talking loud. Hotels are just not like they used to be . Wanted to sleep but it wasn’t happening. I think next time I’ll rent Airbnb

Awesome staff

The heat did not work, the ice machine was broke, and the Keurig in the lobby was broken. The one bar ran out of mostly all the liquor. A mess!

Great value and one of the better hotels at this mall location. Would stay here again

Jonathan was really great! Very professional and kind from checking in to checking out.

I checked in after 8pm, there were no wash cloths in the room and no room service when i called the front desk to request some washcloth. i was told to go downstairs to the front desk for them. Not Good, i was already undressed and ready for showering. It was too early in the day for that. As a honors member i was a bit disappointed. tired as i was, I had to get dressed and pick them up before i could shower and relax.

spacious rooms

Johnathan was a great host. Place was very clean and great amenitities

Great location, very clean. Staff was friendly at check in but unavailable later in the night and for questions regarding facilities and check out.

La hubicacion es perfecta hay muchas tiendas alrededor el hotel es muy confortable limpio y moderno muy linda las habitaciones Solo que la limpieza tienes que avisar en la oficina que quieres que te limpien la habitación todos los días. Y como yo no sabía no me la limpiaron Y el desayuno que te cobran aquí en la aplicación. NO SIRVE EL DESAYUNO continental no lo pagues. No vale la pena no tienen nada y Ellos te ofrecen un desayuno por 17 dls por persona que tampoco sirve es mejor que vayas a desayunar fuera de alli

The room and the bed was very comfortable

Amazing it had so many great amenities. Indoor pool , bar , gym , sitting areas to hang out. Room as modern and clean . Temperature was great. Hotel was clean and deco was beautiful. ReAlly enjoyed my stay if i make it back to that area I would definitely book this hotel again staff was friendly and attentive . Thank you!

The front desk staff were very helpful and courteous. The breakfast was horrible band the restaurant staff were grouchy and unpleasant. Overall, the stay was a good one.

I don't think the bed linen was changed because the was some long hair on the bed, and I don't have long hair

The front desk tried to be helpful. The lobby was chilly. Restaurant/bar was inadequately staffed, so wait was long and coffee, juice, plates went un-refilled.Room was adequate, but housekeeping did not attend to it. Pricing was on point. Paying for included breakfast (cooked to order and delicious!) was a good deal. No ice on our floor.

Property was clean and open

It was lit

Customer service was great!

Lovely Place

I wasn't visiting or traveling just once a month I go and have some alone time always a great stay clean nice hotel, hot water and the breakfast is good and the staff is always nice and friendly

Clean and quite room

Great place to stay.

Nice place that was clean.

Overall it was a good. The only complaint would be to make sure the bathroom floors and toilets are cleaned well.

Very clean and comfortable, great beds.

We got there almost at 4 and room was not ready, their excuse was that they were fully occupied the night before and didn’t finish cleaning the rooms on time for us to check in, while waiting for the room one of the security guys was cussing out a woman and kicking her out, apparently it was a homeless woman that went in to use the restroom, there is a lot of homeless people outside throughout the property, be cautious. When we finally checked in, the room smell like straight marijuana, it was so bad that they tried to cover the smell with some type of air freshener that actually made it worse, it make my throat feel dry and irritated, you could tell the room wasn’t clean properly, specially the bathroom. We just went in the room, got dressed and headed out to the event we were going, came back around midnight trying to go to sleep and there was a group of people in the hallway arguing so laud, we were so tired we fell sleep and around 4:40am a vibrating phone woke us up, we thought it was our phones and it was the people next room, we got up from bed, changed and left the room to head back home, we were planning to stay in bed until check out time but we were tired of the bs and decided to just head out and start driving home 4 hours away… definitely not staying here again

Was very nice made my husband and I feel Welcome while staying at Hilton garden .

There were clothing items left in the restroom from the previous guest

Everyone was so pleasant.

Wonderful stay , everything was clean and in place smelt great customer service was beyond excellent. Will stay there again and recommend anyone to stay there

power went out for hours in the hold hotel

Stay was good but didn’t have power our last day. No hot water, no ac, kind of forced us to check out early.

I loved everything about my stay here at the Hilton! Stonecrest is a beautiful and safe area, no problem with parking or finding good food, and the people were so friendly! The hotel itself was very clean and the staff was very professional and kind as well. My room was immaculate and most importantly, it was quiet so I got some great sleep. Overall 10/10, highly recommend

The staff was very friendly, like a genuine friendly not just cause it’s their job. The rooms were so clean

Great friendly staff

Had a great stay

Location and the staff was superb.

Nice

Bathroom well equipped. Room not cluttered. Fantastic

Breakfast was for an additional fee

The staff is very helpful and friendly! Had a few hiccups the first night but Jonathan was hands on with every problem that occurred! I will be returning back and hoping that I’ll continue receiving the great service that was given to me the moment I walked in!

It was very clean

Robin and Derrick, in particular, and all the other reception staff was very nice and accommodating to anything that we needed. The hotel including the room was extremely clean. The entire staff that we had contact with were very professional, polite and welcoming.Thanks for making our stay comfortable without any drama.

Great staff

Very good hotel great stay

Great staff

The staff was incredibly friendly. I have travelled all over the world and have never stayed anywhere where all of the staff made me feel so welcome. I was only there for two days but I felt at home. Incredible staff

We were in a room close to the elevators. Every time the elevators moved there was an extremely loud humming/rattling noise. We informed the front desk and they essentially told us “sorry but too bad”. On top of that, there was no trash can provided in our bathroom.

Though breakfast is an extra fee, it was very good, and was worth the price.

We arrived to the hotel at 12:30am and checked out again at 4:30am to catch a flight. The customer service was amazing. The front desk staff even gave my daughter a snack on our way out because we were way too early for breakfast. It was dark, but the area looked lovely. It was quiet in the area as well.

The staff was pleasant, knowledgeable and helpful.

Dining & food prices are tooo high. Its ridiculous to charge astronomical prices just to eat

Nice facility

The room was clean.

Great

very clean and nice stay

All was good. The only issue i have is the same issue i have with most hotels.....KEYS!!! Can we please go back to brass keys, or something that works??!!

Staff were friendly. The bed pillows were flat and the mattress was uncomfortable. Everything was clean and fresh.