Fairfield Inn & Suites by Marriott Atlanta Stonecrest

Elevator is still out of service . Been a year lol.

My son and I stayed for one night the hotel was clean…one of the elevators didn’t work and the beds were less than acceptable. No comfortable at all! Cheap mattresses for sure. It was cool for one night…

Had a wonderful stay

Very hospitable and accommodating. It was a great stay

Clean

the staff was great and nice it was roaches

Location Had to change rooms because of the tv wasn’t working

It was a very nice stay. Room was very clean. Staff was very nice and helpful. Parking was great. Breakfast was ok.

The staff was pleasant and accommodations were nice.

Exceptional

My room and friendly service The POOL WASNT HEATED & breakfast area was not clean

The POOL WASNT HEATED & breakfast area was not clean

I was disappointed in this property one elevator was working. The mattress was not comfortable. The water pressure was horrible. The staff was nice, the only plus

Air conditioner/pool What I did not like was at the beginning of check-in we had to wait and the staff member acted as though that was normal process he was actually in the back . There actually another guest as well so unprofessional.

Air conditioner/pool What I did not like was at the beginning of check-in we had to wait and the staff member acted as though that was normal process he was actually in the back . There actually another guest as well so unprofessional.

Room clean. Recently remodeled. Breakfast was lame

When arrived could not find staff to check in. Was at front desk awhile and had to call out for a staff. The room I was assigned to was open once I got to it.

When arrived could not find staff to check in. Was at front desk awhile and had to call out for a staff. The room I was assigned to was open once I got to it.

Exceptional

Exceptional

Well, I have stayed at numerous of your properties prior to this one and the staff as far as the housekeeping was very off very very Off didn't never give me the change of towels that I asked for never came in and changed the room straightened up the room never they just wasn't on point the service as far as breakfast was concerned the first day I had got there which was on Sunday was spectacular. The breakfast was awesome Monday no breakfast Tuesday no breakfast. It was like the staff wasn't consistent as it was when I first got there. I was very dissatisfied with the the housekeeping and the cook. As far as the front desk is concerned they was phenomenal. They did everything to try to make me accommodated MISS KIM & Miss Janice to cook awesome grandmother, Nana, whatever she probably portrayed as being one of y'all employees was phenomenal

The breakfast was late Tuesday morning and didn't have all the items to chose from. The problem was the associate with a bad attitude. The food was okay

The breakfast was late Tuesday morning and didn't have all the items to chose from. The problem was the associate with a bad attitude. The food was okay

East to get too, free parking, nice showers

Very nice staff, room was very clean, plenty of parking spaces, and breakfast was good before hitting the road.

Complimentary breakfast was loved by my family

The breakfast was excellent. Just the right amount of offerings.

Very poor

The breakfast was excellent. Just the right amount of offerings.

Very good

Clean room

Very good

View from room

Cleanest and breakfast View from room

Pleasant

Very good

Li bff debit

The staff was very friendly and helpful.

Exceptional

Very good

Lobby was clean Ironing board broken. Shower container came off shower wall. On 2nd floor, it smelled of weed.

Lobby was clean Ironing board broken. Shower container came off shower wall. On 2nd floor, it smelled of weed.

Exceptional

Pillows

Fridge and microwave Pillows

Nothing left The staff

Yes

Nothing Everything

Nothing Everything

Clean room

The pool was green the room smelled like feet the floor had blood on it Nothing

Staff was friendly and addressed concerns promptly. Well the bathroom door in my room was hung incorrectly, drugged across floor, was difficult to close.

A lot of space in the rooms. And the amenities were a plus The cost of the room was hit over the top but it was still nice

Clran room

I have stayed here several nights and I love the cleanliness and staff. My stay is always amazing! Thank you for all that you do!

Room door didn’t lock. Carpet stains everywhere. Cockroach was in the bedroom area. Staff didn’t try to fix the lock for us

Breakfast area was not clean. Trash cans overflowing. Barely any food at not long after breakfast started. There were roaches in our bathroom. And no, they did not come with us!!! They weee coming up out of the sink.

The hotel overall would be a 3 out of 5. The hotel staff were friendly, the breakfast was ok. The eggs were full of water, they were out of most food items by 9am and the juice was watered down. The pool was nice but a lot smaller than the photos made it seem. Only 1 elevator worked for most of the stay so it made wait times a lot longer. The hotel was a non smoking hotel, but wreaked of marijuana in the hallway.

Room has roaches. TV remotes dont work.

The breakfast menu was delicious. They had quiche that were bites from heaven. The room was pretty clean; the tub had a stain and there were a couple of corners with accumulated dirt but nothing horrible. It was within walking distance to the mall and the closest Pizza Hut was about 15 minutes away.

Customer service was great

Breakfast was the worst i ever had and I stay in a hotel once a week and never eaten some terrible sausage and eggs. Milk carton were expired. Barely there were batter, and no aplle juice and it was 8:45am, and there were shortages on almost all utencils.

Yes

Everything Everything

Staff was very friendly and accommodating

Very nice and friendly staff

Check in was easy, staff were very friendly and respectful. Rooms were very clean despite the refrigerator wasn’t really getting the drinks cold. Other than that l would stay at this location for future activities.

Awesome staff clean facilities

There were a few issues: no wash cloths, bulb out -floor lamp, usb ports did not work, and the outlets on the night stand between the beds were not cut to be able for usage. These things were irritating- at best.

NA NA

The area was secure. However, the room had few amenities. Even though the breakfast bar was open until 9:30 there was nothing available after 9:00.

Thermostat wouldn't stay on particular temperatures.

Parking was secure.

Breakfast could have had some fruit toppings for the waffles and possibly grits would have been a nice addition ( it's a southern hotel). Also, orange juice would have been appreciated. No major complaints

Parking was easy and close to the highway. Bathroom could've been cleaner

Yes

everything was great! nice and clean and comfortable the only problem was with the wifi, the TV barely worked because of it.

The staff made my experience excellent The room could have used two chairs instead of one.

Great stay and great location

Our tires and rims were stolen and no camera footage or security on the grounds

I liked your staff That the pool closoed at 10pm

Great stay

Great stay

The bed was very comfortable. They booked to capacity but if you didn’t know you wouldn’t because all guests were quiet. The staff was friendly and the rooms were clean The phone in our room didn’t work and the refrigerator wasn’t sufficient to keep my husband’s insulin at the temperature it needed to be. The front desk clerk was kind enough to offer to keep it on the staff refrigerator but that wasn’t convenient for my husband. The sleeper sofa, that we used, I was told had sheets in the closet. However when we went to make it up it had a pillow and a blanket no other linen at all. Housekeeping couldn’t even be bothered to put the liners in the wastebasket they just draped them over the edge. At breakfast when I inquired about some orange juice I was told that they had orange juice the day before and wouldn’t be serving it today. These small things add up especially when I pay more to stay at a better quality hotel

Pool was filthy

Location N/A

Staff friendly

Staff friendly

Peaceful Clean Stay

Peaceful Clean Stay

Clean and friendly

Clean and friendly

she then came and said we can have it now. That was very embarrassing.

she then came and said we can have it now. That was very embarrassing.

The staff was outstanding !!!!! Ms. Kim Boyce will always be an amazing person cherished in the Stonecrest area in Georgia. The others were wonderful as well. I cannot recall all the names. The kitchen staff was wonderful. The short employee who looked to be in her 50s but in her 80s. Thank you for the awesome hospitality. If I should have to travel to Georgia again. Your place will be at top of my list. There were lots of cats around the area but I guess they needed a place to.

Everything was perfect

Everything was perfect

The best

The best

The room was clean.

The room was clean.

Clean

Clean

Staff and cleaniniess I of the room

Staff and cleaniniess I of the room

Staff

Staff

Very polite and clean

Very polite and clean

Great location near mall, the first 2 rooms that were assigned to me were both dirty and had been used. The third room was okay. Also, the internet television wasn’t working so I couldn’t watch Netflix, the reasons I booked this hotel. I wasted a full hour from going room to room until I was placed in a clean enough room

Great location near mall, the first 2 rooms that were assigned to me were both dirty and had been used. The third room was okay. Also, the internet television wasn’t working so I couldn’t watch Netflix, the reasons I booked this hotel. I wasted a full hour from going room to room until I was placed in a clean enough room

Awesome stay. Will definitely be staying here more often

Awesome stay. Will definitely be staying here more often

.

.

The bed was very uncomfortable the mattress was not soft . The beds mattress could be improved

The bed was very uncomfortable the mattress was not soft . The beds mattress could be improved

The hotel itself was clean and nice. Staff were helpful and polite. The room was giving off a peaceful atmosphere. Overall no complaints just keep up with the good work.

The hotel itself was clean and nice. Staff were helpful and polite. The room was giving off a peaceful atmosphere. Overall no complaints just keep up with the good work.

Amenities,the pool was super super small no towel available. Breakfast was not stocked ran out of everything both days! The waffle makers were never turned on as if they didn't have mix (there are two of them, so I'm assuming they both couldn't be broken). We asked for towels as there were 5of us in the suite/swimming and was told they were out. It was not as advertised.

Amenities,the pool was super super small no towel available. Breakfast was not stocked ran out of everything both days! The waffle makers were never turned on as if they didn't have mix (there are two of them, so I'm assuming they both couldn't be broken). We asked for towels as there were 5of us in the suite/swimming and was told they were out. It was not as advertised.

Great nice staff!

Great nice staff!

You need to improve the breakfast and provide free drinking water

You need to improve the breakfast and provide free drinking water

Everything was great

Everything was great

My room was dirty, we couldn’t get the tv to work and the bed was so uncomfortable. It was very quite there, however they did have some people come in off the street and was just sitting in the lobby

My room was dirty, we couldn’t get the tv to work and the bed was so uncomfortable. It was very quite there, however they did have some people come in off the street and was just sitting in the lobby

Clean

Clean

Okay

Okay

#2 room 230, light fixtures both headboards need repair wires from fixture exposed the other missing part as well. 3# call front desk to inform condition of room upon arrival, as to not be charged for damage to room, on my part. Front desk person alerted maintenance. Maintenance arrived light bulbs in hand to know avail because both were in need of repair requiring additional parts. He wreaked of Marijuana. Leaving a lingering smell in the room upon him leaving #4 11/23/2025. At 1:45am I arrived at front desk to check out, turn in both card keys and get a print out of the receipt. I was told by the female employee at the front desk, (with know identifying employee uniform on) that I couldn't receive a printed receipt because of audit. After verification of email address, I told her that I needed receipt for my employer. #5 At 3:13am called property requesting receipt. was assured would receive it she remembered me asking for it. #6 received emailed receipt, date and time of check out illegible, contacted Kim Nam supervisor request a clear copy, explained i needed said date and time to be clear. She was rude yelling and said that I checked out at 3:53am. I explained I had proof that of a call to property at 3:13am. She lost it started yelling. I requested a clear copy. She sent the same illegible receipt. Can I get a clear copy of date and check out time please.

#2 room 230, light fixtures both headboards need repair wires from fixture exposed the other missing part as well. 3# call front desk to inform condition of room upon arrival, as to not be charged for damage to room, on my part. Front desk person alerted maintenance. Maintenance arrived light bulbs in hand to know avail because both were in need of repair requiring additional parts. He wreaked of Marijuana. Leaving a lingering smell in the room upon him leaving #4 11/23/2025. At 1:45am I arrived at front desk to check out, turn in both card keys and get a print out of the receipt. I was told by the female employee at the front desk, (with know identifying employee uniform on) that I couldn't receive a printed receipt because of audit. After verification of email address, I told her that I needed receipt for my employer. #5 At 3:13am called property requesting receipt. was assured would receive it she remembered me asking for it. #6 received emailed receipt, date and time of check out illegible, contacted Kim Nam supervisor request a clear copy, explained i needed said date and time to be clear. She was rude yelling and said that I checked out at 3:53am. I explained I had proof that of a call to property at 3:13am. She lost it started yelling. I requested a clear copy. She sent the same illegible receipt. Can I get a clear copy of date and check out time please.

Clean and spacious.

Clean and spacious.

Everyone was so pleasant and very helpful

Everyone was so pleasant and very helpful

The cleanliness of the room and the updates enhances the quality of the building

The cleanliness of the room and the updates enhances the quality of the building

Hotter shower water

Hotter shower water

Towels were only changed every 2 days, not each day. This was somewhat inconvenient for us, as we believed this was to be done daily.

Towels were only changed every 2 days, not each day. This was somewhat inconvenient for us, as we believed this was to be done daily.

Everything Was Ok

Everything Was Ok

Convenient for purpose of stay

Convenient for purpose of stay

Great

Great

Breakfast was fresh. Mall was beside the hotel. Restaurants around are convenient.

Breakfast was fresh. Mall was beside the hotel. Restaurants around are convenient.

The room was clean, staff was great.

The room was clean, staff was great.

Clean

Clean

Breakfast was limited

Breakfast was limited

Good

Good

The room next to us was playing loud music late at night. It took multiple calls to the front desk before any action was taken to investigate/stop it. At first, they told me no one was checked in to that room. I said there is most certainly someone in that room. Then, the lightbulb came on for both of us - we both realized it was someone on their staff staying in the room. When she finally came up to tell them to quiet down, she ratted me out to them - I saw her through the peep hole pointing directly at my door as she told them to "turn it down" and "that lady complained" - so unprofessional!

The room next to us was playing loud music late at night. It took multiple calls to the front desk before any action was taken to investigate/stop it. At first, they told me no one was checked in to that room. I said there is most certainly someone in that room. Then, the lightbulb came on for both of us - we both realized it was someone on their staff staying in the room. When she finally came up to tell them to quiet down, she ratted me out to them - I saw her through the peep hole pointing directly at my door as she told them to "turn it down" and "that lady complained" - so unprofessional!

I had a nice stay. Great location, close to everything

I had a nice stay. Great location, close to everything

Great location and property.

Great location and property.

The person at the desk made my experience better. The TV was not working and she got off work at 11 and came up to my room after work to troubleshoot the TV. There was a woman at breakfast on Tuesday (only) rmtgat was a breath of fresh air. The oerson for the resf of my stay was just average wirh no friendliness or personality. She shut down the waffle machine untilvSat which I belueve was so she did not have to clean and only nade fritatas for the entire week until Sat. Ihad to ask her to put half and half out. I knew they gad it because the ladi on Tues had half and half and 2% milk. The door handle on hotel was broken. The ice machine was not working until I reported a water leak fron the ceiling about 2 days before I left. I also had to continue to fix the stooper in the toilet tank otherwise the water cintinued to run. Thus was not the best exoerince It was not the best hotel and not the worst. I feel it was just average.

The person at the desk made my experience better. The TV was not working and she got off work at 11 and came up to my room after work to troubleshoot the TV. There was a woman at breakfast on Tuesday (only) rmtgat was a breath of fresh air. The oerson for the resf of my stay was just average wirh no friendliness or personality. She shut down the waffle machine untilvSat which I belueve was so she did not have to clean and only nade fritatas for the entire week until Sat. Ihad to ask her to put half and half out. I knew they gad it because the ladi on Tues had half and half and 2% milk. The door handle on hotel was broken. The ice machine was not working until I reported a water leak fron the ceiling about 2 days before I left. I also had to continue to fix the stooper in the toilet tank otherwise the water cintinued to run. Thus was not the best exoerince It was not the best hotel and not the worst. I feel it was just average.

Liked property safety, cleanliness and friendly staff, no dislikes, breakfast buffet was good and varied

Liked property safety, cleanliness and friendly staff, no dislikes, breakfast buffet was good and varied

The rooms smelled a bad musky odor, and the door to the room was very hard to open and close was not worth what I got charged for the room

The rooms smelled a bad musky odor, and the door to the room was very hard to open and close was not worth what I got charged for the room

This was god property. Got it last minute and it did not disappoint. Would stay again.

This was god property. Got it last minute and it did not disappoint. Would stay again.

Super clean !!

Super clean !!

Smell of marijuana in hallway; room sink clogged; poor lighting; tv stopped working when it rained.

Smell of marijuana in hallway; room sink clogged; poor lighting; tv stopped working when it rained.

N/A

N/A

It is walking distant from the Mall.

It is walking distant from the Mall.

Nice. But no lotion

Nice. But no lotion

It was excellent, but once I asked them to change the sheets on the bed because I spilled something on them. I returned when the housekeeper was leaving; I asked her if she had changed the sheets, and was told yes. I went to look, and no change was made. I purchased disposable sheets and use them.

It was excellent, but once I asked them to change the sheets on the bed because I spilled something on them. I returned when the housekeeper was leaving; I asked her if she had changed the sheets, and was told yes. I went to look, and no change was made. I purchased disposable sheets and use them.

Checked in really late and staff was still really kind and accommodating

Checked in really late and staff was still really kind and accommodating

My stay was okay , easy check in. Definitely room for improvement. Overall

My stay was okay , easy check in. Definitely room for improvement. Overall

Excellent location. If I had one compliant it would be that the sofa bed wasn't very comfortable.

Excellent location. If I had one compliant it would be that the sofa bed wasn't very comfortable.

The air was clean and comfortable

The air was clean and comfortable

I had a suite the pull out baby was not safe for a adult are bed was to low to the floor it was just a mattress it was so uncomfortable bathroom was not clean I had to take washcloth to the desk it was so dirty the breakfast was bad and the one young lady was so mean to ask anything no toast cereal I had was not any good I paid 495.00$ for something yall said was remolded 5 stars and I was not happy just unfortunately in pain.

I had a suite the pull out baby was not safe for a adult are bed was to low to the floor it was just a mattress it was so uncomfortable bathroom was not clean I had to take washcloth to the desk it was so dirty the breakfast was bad and the one young lady was so mean to ask anything no toast cereal I had was not any good I paid 495.00$ for something yall said was remolded 5 stars and I was not happy just unfortunately in pain.

The property was in not so great condition...

The property was in not so great condition...

Love everything

Love everything

Very Friendly

Very Friendly

The bed was comfortable and room was quiet. The hotel was close to everything we needed to do while we were there so the convenience was great.

The bed was comfortable and room was quiet. The hotel was close to everything we needed to do while we were there so the convenience was great.

My stay was good not there very long but it was goo

My stay was good not there very long but it was goo

Everything was great

Everything was great

Luv it

Luv it

The cleaning crew was terrible. No tissue, towels or coffee was given

The cleaning crew was terrible. No tissue, towels or coffee was given

I picked this hotel because it was close to shopping and close to my family function. They did not disappoint.

I picked this hotel because it was close to shopping and close to my family function. They did not disappoint.

Construction in the lobby and pool needed cleaning

Construction in the lobby and pool needed cleaning

It was clean however this was the first hotel I stayed in that did not provide at the very least one bottle of water … outside of that it was a cool and clean place to stay

It was clean however this was the first hotel I stayed in that did not provide at the very least one bottle of water … outside of that it was a cool and clean place to stay

It was amazing I just didn’t receive room service to keep my room clean

It was amazing I just didn’t receive room service to keep my room clean

The property had a good selection of breakfast and overall was nice.

The property had a good selection of breakfast and overall was nice.

Angela at front desk was very nice and welcoming!

Angela at front desk was very nice and welcoming!

It was okay we problem with internet plus I feel the room was over price compared to other hotels

It was okay we problem with internet plus I feel the room was over price compared to other hotels

In my room the sink drained very slow and I didn’t like that..

In my room the sink drained very slow and I didn’t like that..

I did not think the room was worth what they charged.

I did not think the room was worth what they charged.

Friendly staff

Friendly staff

Property was great. Breakfast was not up to par ir standards of the facilities. Bacon was paper thin, waffle was good, eggs were Ok, everything else was not good

Property was great. Breakfast was not up to par ir standards of the facilities. Bacon was paper thin, waffle was good, eggs were Ok, everything else was not good

First off, Ms.Janice in the dining area was the highlight of my stay. She was very attentive and made sure each and every guest got what they needed. I stayed in a suite which was really nice with the exception of the internet TV. I called the front desk and was told to keep trying because it always “act up”. Overall, my stay was great and I would definitely stay again.

we were stopping through town on our way home. the room we booked online was overbooked but the attendant was awesome and got us in a nice cozy suite for some needed rest. the indoor pool was very warm and the kids loved it. the breakfast the next morning was good too. 100% would stay again!

Management had a nasty attitude

The internet was extremely slow

House keeping services were not good at all

House keeping didn't clean room first day. Short on towels even though was requested extra was only gave two. Couldn't find my reservation even though I had it on my phone.

Very disappointed with breakfast service, no replenishment of food at 8:30 in the morning. Food serving containers left open, waffle batter ran out, slow replenished as dozen of guest waited, batter replacement not kept in cooking area, added to wait time. Non positive customer service, much room for improvement .

Clean and quiet. Enjoyed the stay. Bed was comfortable.

Firstly, the condition of the bedding was unacceptable. The blankets had visible stains, which I documented with photos. This lack of cleanliness is simply inexcusable for any hotel. Additionally, the hotel was permeated with a constant smell of marijuana, which made it uncomfortable and unwelcoming. It negatively affected the overall atmosphere of the establishment. My experience was further compounded by billing issues. The initial concierge mistakenly booked me for just one night, which forced me to check out and then back in. This not only disrupted my stay but also resulted in me being charged excessively—over five separate charges during my visit. I am currently awaiting a refund that was promised, but this has added to my frustration. Overall, I cannot recommend this hotel based on my experience. With unclean bedding, an unpleasant smell, and significant billing problems, it fell short of even basic expectations. I hope management addresses these issues for the sake of future guests.

Location

Great Location

Excellent

My bed sheets was dirty

Its at a good location, mall,bar ,solon etc

Had to switch rooms. The first room smelled like mildew. The other one was better but just ok

Good location to the church that I was visiting

It was great I loved everything about it!!

Very satisfied

The event I attended was close by. The hotel was very clean and the Staff was excellent.

Beautiful property in a safe and convenient area

The staff and continental breakfast were very pleasant. The ice maker on my floor was broken and missing vending machines. The fitness so called "center" was a small air conditioned room withset of free weights, 1 elliptical machine and 2 broken treadmills. The swimming pool looked like the water hadn't been disturbed in months, frothy on top, reaked of chlorine, and was labeled "out of order" by then end of our stay. From day one the Internet did work on our room. We were barely able to watch an hour long movie. Would never recommend or stay there again. The lack of amnesties were horrible

The rooms were clean and nice. The front desk was easy to register. One of the elevator smelled like pee and ice machine was broken on all floors except 3rd floor. You had to walk up a flight of stairs to ice machine. The hail way to the flight of stairs smelled like dog poop. The regular halls smelled strong with like carpet powder that you vacuum up. Inconvenience, smells mess with me.

I loved every aspect, and i had no dislikes about my fairfeild inn experience

I like the newness I feel like I’m the first person to stay in the room. My rooms are always clean and just seems like a brand new room. The first and only issue I had was the receptionist I usually have the same person this time it was someone different she was rude and horrible

Plus: Staff was very nice. Down sides: Room was very humid and musky smelling, carpet was tacky feeling. For the breakfast they were out of ice, milk and utensils. No direct fault of the staff but someone was smoking in one of the rooms and set off the smoke alarm on our floor at 3am. We called the front desk when the alarm woke us and they informed us of what had happened. Not a good feeling..

Great accommodations!!

I did not like the wait time to check in and out.

It was an overall great experience. Except the public bathroom needs to be clean more often due to it being available for everyone coming through the lobby area

I like that it's situated near so many shopping and dining options.

Beds were comfortable. No ice machine I found worked 1st and 2nd floor were broken. Staff was friendly. Late check out (noon) was nice as we were really tired from traveling.

Nice place

There was an issue with the bedding in our room. The manager came in and had the whole couch replaced. Brand new couch and mattress straight out the plastic. The food was good and the customer service was great.

Your vehicles are not safe outside

Staff were great. Complimentary breakfast was great

Fold out bed was horrible. Sink would not drain. Booked hotel because of pool that was out of order. I was overcharged 70 on my bank account and still waiting on my deposit to return to my account.

Overall the stay was good. We were just disappointed that the pool was out of service. This was the main reason we selected this hotel. As well as the sleeper sofa mattress was so uncomfortable. They may need to be replaced. Other than that the place was very clean and the staff was very friendly.

Setting the scene. I am just getting back into the US after 40 days working outside of the country. Late flight, Customs, Rental Car... So I start travelling around around 10am for my 3pm flight. Flight is well, amost 4 hours, and so now I enter the US. Customs is customs and that tkes some time, then waiting on the bus from the interntionl terminal to the domestic erminal, then tking the train to the rental agency. Finally get on the road and by now it is around 10pm. So I drive for afew hours and around midnight, I was out of it. I was starting to fall asleep, so I said - ok next group of hotel, I;m stopping. Stopped at this hotel and it was afer 1am. Asked if I could check in for room and was told yes. So I went online to book the room and then booked it and was ready to get some rest. Then this is when I was told that I could not check in until after 230am. I wasn't given a good reason, except that it was the way it worked. I asked them to just refund my money because i didn't want to wait 1.5 hours in my car then pay almost 200 to sleep for a few hours. I was told that I could not get my money back because I got the room online. I was told I could wait or whatever,,,, This was just the worst customer service ever, and if I would have been told I could not check in, I would not have paid the money and would have went somewhere else. I ended up just sleeping in the car for a few hours because I was just too tired to do anything else. Very bad experience

When I'm working in the Lithonia area I always stay at Fairfield love the sevice and room.

All the above.

It was clean and a safe environment to just chill. I enjoyed that there were restaurants around that was open for late night meals. I didn’t like the fact though that I was charged for King sized bed and got Queen size instead. The customer service rep guy was a little unfriendly but nothing I couldn’t handle. I asked about the matter, because there wasn’t any prior communication of the size change. I also didn’t like that the room I was in was on the first floor and the first room where it felt like it wasn’t much privacy because you walk out the room and then boom you’re in the lobby. I also didn’t like the fact that I had to walk to the second floor just to get ice because the ice machine was broken on the first floor. Other than those issues, it was still a cool place to unwind.

It was a Great location right off of I-20 in the StoneCrest Mall Parking lot. There were over 30 restaurants and dozens of places to shop within walking distance. They even had a bouncy house in the parking lot that our grandkids loved. Loved It!!

Great Customer Service!

Very friendly !!

Excellent stay!

Very easy check in. I’ve always stayed at this hotel and have never had any issues. Highly recommended.

I paid for a king size bed, but I was given a 2 bed room for myself and my wife. The staff on duty made me look like it was my fault because I booked through Expedia. Expedia customer service made things worse. I didn't get a some refund so i paid for more but got less

I was thoroughly pleased with the accommodations for the price. The rooms were clean bathrooms as well. I if you are focusing your stay Lithonia this is the perfect location. I didn’t get to enjoy the breakfast sim of my other family did and they enjoyed it. I was able to get free coffee on the way to my 6am flight. It was better than QT.

Safe and secure area. Lot’s of options for dining and shopping in the area. Convenient to my work location. Service was great.

I was told management would contact me today, but no one ever did

The stay was nice. The rooms were very nice and large for my family. Our only issue is that the indoor pool has been closed since October. Our family loves swimming and was looking forward to it. So if you are anticipating swimming I would recommend calling to see if the pool is open first.

12 cars were broken into meaning broken windows & cars ransacked for anything worth stealing Fire alarm was going off because people were smoking in their room 2 of the days they barely had hot food they served sausage biscuits in a pack warmed in a microwave and some kind of breakfast biscuit also warmed in a microwave Last day they didn't have coffee cups for coffee

The sheets on the bed smell were so fresh. I have never smelled sheets in a hotel like these. That won me over wil definitely be coming back.

Cleanliness, willingness of staff to assist at all times and courteous

I enjoyed the breakfast but it ends too early

Staff was friendly & very helpful however the room smelled like mildew and you could feel the moisture, the towels smelled weird the location is good

It was quiet, clean and staff was polite. Everything was in walking distance. This was my second stay there.