Sonesta Simply Suites Baltimore BWI Airport

I enjoyed how helpful the front desk attendant was. The young lady was as delightful interaction. She deserves a pay raise.

The entire stay was horrible. The staff? Terrible. I asked for an iron weekend and they never brought me one. Ruined my entire birthday weekend

Rooms are clean and comfortable. My only true complaint is the absence of any breakfast offering as at the price of the rooms most other hotels offering the same amenities have at the very least a simple continental breakfast available. Regardless this is not a deal breaker as far as I am concerned.

Me and my wife stayed there and we took.a card so can stay again when we go down.there

The room had 1 plastic fork,1 plastic spoon, 1 coffee cup,1 glass,1 cooking pot. Not at all what I expected.

I got bit up by something. Was not comfortable at all

Me and my partner where staying there till we were able to move into

I liked everything

.

There was no water pressure in the bathroom sink.

Great staff, quiet area

Great thumbs up

yes

Cleanliness and value

Airport shuttle driver was great

We did not have towels, coffee or tea. The AC worked okay, not great.

This is an odd one. The rooms were nice but the foyer wasn’t and they don’t do breakfast.

I won't say the one thing, because the staff took care of it right, right away.

Nobody was there when i tried to check out?

The only positive of my trip was that the hotel was close to the airport and the highways. The staff, about four of them, with whom I interacted, treated my typical traveler requests or questions as a hassle. I was given a new room when the first one was dirty and had bugs on the windowsill. The bed was a full, not a queen, and not comfortable. The kitchenette was woefully understocked. I had place settings for two and ONE small saucepot, no cooking utensils, nothing. Asked for a change of sheets and towels on day three, and was told they would be done after a week. I was told I could request it, but by that point, int I didn't want a possible continuation of curt, rude behavior or interactions. There are plenty of other hotels in this area; go to any of those instead. For context, I needed a hotel close to the airport with a fridge and microwave. The only positive of my trip was that the hotel was close to the airport and the highways. The staff, about four of them, with whom I interacted, treated my typical traveler requests or questions as a hassle. I was given a new room when the first one was dirty and had bugs on the windowsill. The kitchenette was woefully understocked. I had place settings for two and ONE small saucepot, no cooking utensils, nothing. Asked for a change of sheets and towels on day three, and was told they would be done after a week. I was told I could request it, but by th

Staff was wonderful, room was great; i will stay there again

Did not use.

Still waiting on my deposit after 30 days

N/A

The room was clean

Systems down, door broke, not so clean

Nice place for longer stay.

Great location near BWI. Very spacious suite with wonderful outdoor spaces.

The location, the staff always, the room style and the comfortable mattresses. I really like the hotel, but this is the second time that hair was in the bed, sink, and on the floors. I always change the sheets with my own and clean up. The cleaning staff has to do better. This makes me believe that the sheets aren't changed. Sonesta, you have to do better.

Stay was nice. Big room

The best deal around. Spacious suite, full kitchen (with actual full refrigerator/freezer, microwave, dishes, utensils, great bed, desk, big TV. I'm so very pleasantly surprised to find such a stellar hotel at such a reasonable rate ($76/night).

The staff and rooms was good

Everything Nothing

The room furnishings could be in better condition. The towel rod in my room was weak. The door next to the trash can under the sink fell off the hinges easily.

I enjoy staying here. It’s peace and quiet.

I will be staying here every time I fly into BWI!

Quiet, private, friendly staff and very clean!!! Def will stay again!!!

Big room

Yes very clean and spotless and staff was very nice

Clean and quiet

The room was clean and the temperature in the room was good

The hotel was close to everything we needed The bedroom was right beside the maintenance room and something was wrong with the heating system which made a horrible loud noise all night. Called the front desk to complain about the noise and was told they had put in a call to maintenance. The hotel was full and it was almost 1 am, so she said she was going to let the General manager know what happened and she would get in touch with me.

My room was entered after check in and my food was taking g out my room. Windows wide open. No heat. Evacuated due to burning heater, I'd like a refund or credit I've already contact them and say I need talk to you.

Pleasant staff and clean rooms

The room was clean but I had registered to have my children with me and they didn’t have enough towels and wash cloths and no bedding for the pullout. Then I’m a regular that use to stay and my room had no cookware or plates and silverware. So I purchased my own and my children ended up still having an enjoyable time.

The Room was good staff members was very welcoming! I will be back soon

One of the nicest of the airport's lower cost choices. It has a pool. Housekeeping words very hard and are very friendly as is the staff. It's a motel not a hotel though. Everything is fine except there is really junky and dirty furniture I n the gazebo and around d the pool. Most of the furniture is broken. a mad rush in morning to get one of the two non broken. recliners. you can walk to cracker barrel, donuts and 4 or 5 fast food places and a cvs. really good location if you don 't have or don't rent a car.

The hotel was a pretty good

Bed wasn’t sturdy. Dirty shower curtain, not enough towels

Everything Just a few long stringy hairs on the on the couch. But I vacuumed them up as I do every where I go.

Henry, at the front desk always makes my stay enjoyable. He knows what you need without even asking. He is always pleasant and professional.

The laundry room has crap washers that don’t work and or leak for months e no action. New washer was actually broken when it was installed. I had lost my credit card waiting for overbite to deliver. I paid for room w virtual credit card number. I couldn’t put the 100$ room deposit as they can’t take cash and no credit card. The mgr actually told me I couldn’t stay and instructed front desk to keep me out of my room. Very unprofessional

The property was nice The property does have roaches!

The quietness, the receptionist, by the way was excellent, and felt safe. There was plenty of long stringy hair on the couch, the floor, in the bathroom and on the bed. I did what I always do and cleaned up like I like.

Room was very clean and comfortable.

Good

The room was clean and the facility was also nice

Horrible staff and hidden fees. Was charged 7 dollars for parking without being informed

Good location.

This hotel is so amazingly designed and beautiful. The reason for the 2 stars is due to the fact that, the room I was assigned to originally wasn’t clean and smelled like urine plus when I was moved to another room, the tiles were shaky, toilet pot as well was shaky. Unto the towel holders, the screws on them were off the wall causing it to fall here and then making me feel like most were falling apart. There were no sponges for the dishes. Overall, everything else was good except for what has been mentioned.

yes

Room is spacious and location is great. The state of the room leaves much to be desired. Towel rack fell off; microwave was half attached to the wall. The dishwasher was falling apart. Some staff acted like I was bothering them if I asked a question.

Everything was great! The staff, the room and the options for snacks and such down in the lobby.

No breakfast The price

Before I booked for here It said that the parking was going to be free and then after I booked it they sent me an email saying that the parking was going to be seven dollars after I’ve already booked it!! not to mention I paid for a queen bed, and they only gave me a full size bed! Terrible service

Location The drive to get there. Lol

Staff helped when there was an issue with our room when we checked in.

U ppl

Yes the staff are always willing to help if and when a problem arise.

Hotel advertised free airport shuttle from BWI, but when I arrived shuttle service was not available so I had to pay for uber.

Awesome stay.. Friendly staff

Clean room nice staff good for a night

The staff is friendly and professional. Henry will go above and beyond to make your stay comfortable and enjoyable. Just a pleasant group of people.

Basic

i wish it was smoking

The room was very clean and the location is very good. The staff were friendly and helpful. There was no hairdryer and there was no vanity at the sink. This was a restricted mobility room but it was very oddly configured. Even though the hotel seems to have been refurbished, there were some aspects of it that were very puzzling. The coffee machine was very old fashioned and there was only one packet of coffee. There were none of the usual packets of creamer or sweeteners. There was no light switch for the lights above the bathroom sink. The desk lamp had no working bulb.

Very well stay

Its good

Yes

The lady at the front desk was a little rude no greeting and didn't want to do her Job when it came to me. Other than that the room was AMAZING

the room and staff was good Room 141 is by the elevator so it wasn’t as quiet it was actually ignoring while you’re trying to sleep other than that and no breakfast I would stay again

The only issue I had was figuring out the heat. It worked but the room got very hot. I figured it out the second day. The bed was very comfortable. Will stay again in the future.

great.

Clean the hallways and don't have people throwing their smelly trash outside of their doors.

Really nice rooms

Beautiful building

Nice

Clean and spacious room with good amenities.

Everything is fine

I was moved 3 times. The first room the stove was broken, the second the heat Ave the third was not handicapped assicoble or awueen bed as I paid for. The dishwasher was broken and flooded the floor when i washed dishes. Even though the front desk and house keeping were accomidating, this was the worst stay anywhere that I ever had. I made a report with Expedia.

Everything was in order and very clean. The young lady who checked us in on Friday night was super helpful. We were very grateful since, as seniors, we were very tired after a 5 hour drive. The room was simple, pleasant and clean. Perfect for us. We would use this hotel again and recommend it to our friends.

Neat clean and very kind staff

Staff is great

The room was okay. The bed was comfortable as always. The bathroom not so great because a long piece of hair was in the shower. The room didn’t have a bucket to catch the ice but it worked out for me

Excellent staff will assist you with all of your needs.

I wasn't able to use the laundry machines

Everything was great except for one person behind the desk who was rude when I asked for assistance because the WiFi was out.

The room was a little "spotty and stained" but they did accommodate me with another room . I stayed for 5days and overall great.

Shower was leajy. Faucets were partially in operative. Otherwise nice stay

Great stay friendly hosts

It was amazing . Suggest adding a few more pots and pans to rooms

Loved the room it was beautiful

Room was clean and spacious.

Rooms are clean, pets seen and friendly, though i did wake up itchy, unsure why, some doors wont close fully (145 bathroom door) and room doors have to be pulled shut when leaving/entering. Other then that, 2-3 person room is wonderful, love it!

The host refused to check me in when I had a reservation booked for months and already paid for the room. They gave me no other options and left me stranded alone in the airport all night. Highly disappointed! Charged for literally nothing but stress.

The room was clean. Didn’t care for the noisiness coming from the floor above us. Not sure if it was a child running around & jumping for the entire morning.

I tried to contact hotels.com. But just got a robot - couldn’t get a phone number with a real person. Took an hour at 9 pm to find another room. Some treatment for a so called GOLD member !!! Sgl female looking for a room at 9 After driving 7 hours !!! 79 years old That’s how my stay not was. Also tried to charge me! But I had locked my card.

Do not stay here they gave away my room after I paid for because I didn’t check in at 4 pm on the dot

The room was clean. The sink disposal had a mild odor. The temperature was comfortable in the room and it was quiet at night. Not a fan for paying $7/night for parking but the parking lot felt safe. Customer service was great from all the staff.

Room was fine it just smelled like smoke but other than that nice and fine for me and my daughter for her bday

It was very spacious but yet cozy. The area itself is very quiet, which is exactly what I needed on my mini vacation.

I always enjoy staying at the Sonesta.

Cool and convenient

Quiet area close to mall and good spots

The hotel was okay. I had to get my room switched due to the door not closing all the way, and the shower head in the bathroom was facing me, and all it did was rinse the soap off. Also the heat wasn't working. The staff never came to take out my dirty towels. I had to go downstairs and do it myself and get clean towels. I don't think I would stay at this hotel ever again.

The stay was great for a 1 night getaway with the husband. Room was clean and comfortable

Did not like the 7 day housekeeping practice. Would have like to see every other day or every 3rd day.

Location, parking

.

A parking fee should not be charged

Property was really good, in a pinch needed a last minute stay and it was perfectly fine. Only thing I would nitpick is there was old food in the cabinets, my guess is cleaning staff couldn’t reach it. Also there were minor things that were odd (towel rack in bathroom was very loose and fell off!) but could have just been the individual room and situation. Your mileage may vary. For the value, though, beggars shouldn’t be choosers.

I will definitely be staying here again.

Polite staff

Nice

This property couldve been decent but between traveling through construction and mildew smell on first floor to not having a working shower and only option was to shower in a room on the first floor (that was closed for construction) and travel back up to the 4th floor was not convenient. Wasnt offered anything but a free stay withing two days not to include mu reservations i already had. The lack of compensation for such an inconvenience is why i wont stay again. The young man that works the front desk was amazing. The night manager attitude was take it or leave it.

Wet. Comfortable

Great stay but no cutlery or anything in the kitchen area

Clean and comfortable...the kitchen always a plus

Shuttle only works at 7.00 am is late for travelers who fly earlier

Everything

Great!

Great

Easy check in, front desk person friendly and efficient

The convenience of this property to everything is pretty decent. Only had a few issues, 1 of them being the parking- it seemed like no one knew how to park? Everyone was taking up anywhere from 2 to 4 spots. I think the lines might need to be redone. The bed. The bed was so uncomfortable. You could feel the springs in the mattress. Everything else was great, no isses.

My flight was canceled twice, I lost my prescription sunglasses, the weather was bad, I was under the weather and the airlines associate was very crude but the front desk clerk was so accommodating and friendly. It was the highlight of the 7 hour ordeal. He did everything he could to make my stay comfortable. He even let me stay a little longer after checkout so i wasn't rushed for the next 8 hour day at the airport. The shuttle drivers were fantastic too.

The staff was great and the airport shuttle is an awesome service. However my room has not been vacuumed, was missing the shower supplies, and only had one trashcan. Other than the staff and shuttle, this was more like a 2 star hotel.

However the property does have an interesting smell, and appears to be under some sort of renovation as there was paint on equipment on the floor in the hallways .

A perfect place to stay when traveling via BWI

Convenient location for my stopover. I wanted to commute to DC using the Marc and Amtrak

Great and kind staff.

Good price, clean, kitchenette, comfy pillows & bed

Staff extremely nice and helpful

Gazebo and outdoor grilling

The room was as pictured but not as described. Says seating area. There was one chair at desk. There were two of us so a chair in addition to desk chair would be nice. Says dining table. There was none. We did not cook but why have stove, fridg, sink, cooking utensils but no table and only room for one at desk. Didn’t ask for but had accessible room. No vanity so no place to lay toiletries. No waste can in bathroom. Finally, the room was 63 degrees when we walked in. Wall thermostat did not work so i used the units controls. Took 2 hr to get temp to 70. The room was very clean.

N/a

No actual complaints. There was remodeling going on. I don't remember hearing any noise. There was a loose tile in the bathroom. The room was clean and smelled fine. The staff very helpful and professional.

It was a nice property for the night that we stayed.

I have been hotel hopping for a month now while searching for a new home and this has by far been the cleanest place I’ve stayed, the price was fair for the amount of nights. I will happily be booking here again, highly recommend!

Clean great staff

The front desk staff was friendly and helpful. The room was nice and roomy, full sized fridge, clean bathroom, and very comfortable bed. The price was great! I definitely enjoyed my stay.

Need a pool

My favorite

Room was on the second floor and it sounded like a herd of elephants were on top of me. Very loud, didn’t sleep well. But the room itself was very nice and the service was also good. Staff was friendly.

Very Friendly and nice at the front desk fast and easy check in clean, and nice hotel room

Roaches

Pretty nice room, didn't like the fact that they surprise you with parking fees when you check in, but other than that it was fine.

The room was very nice and the bathroom was also very nice. I would definitely stay there again. The only thing I was put off by was you have to pay for parking. Maybe it was listed but I didn't see it so I was taken by surprise since I was shopping for the bet price so this changed the overall price per night.

Nice staff

The trip was great

Convenient to several restaurants

Easy check-in. Room nice with full refrigerator and microwave.

There is as nothing unique about the property but it is as a good basic hotel. Front desk staff was very helpful.

Man, these people are super nice. Anything I ask for they don’t have attitude. They are clean and I’ve stayed here multiple times me and my wife

My check-in was late. The parking in front was full but there was ample parking in the back with easy access to the hotel that was well lit and I felt safe.

Hotel is clean , family friendly. Great place to stay. The staff here is awesome.

Its quite nothing is around the area , bring your own food supply , restaurants are good distance to walk

The staff was very nice at the front desk.

Nice and friendly

Amazing

Clean and Nice place.

Great hotel and area.

Sonesta simply suite in lithicum heights, Md was a good stay. We had my yorkie journee with us. We booked a Queen suite. The receptionist was very accommodating, they had us on a different floor but since I had my little one the receptionist gave us a really good suite on the first floor by the exit door so when journee needed to go to the bathroom it was very easy to get to. The area is quiet and we love the kitchen. We only cooked twice but having a full size refrigerator with a freezer was a plus and the freezer had an ice maker. The parking was decent, there is the front parking and the back. We like the back because our suite looked behind the back parking. The parking can get pack really fast so anything after 9 or 10pm will be hard to find parking. By the way you pay $7.00 a day for parking. When we first went inside the suite there was a dead roach but we were on the first floor. I did find a live roach coming from the door which I killed but for the rest of the stay(We stayed for a week) we didn’t have anymore rodents. We thought about staying longer but the distance from silver spring and Linthicum Heights so a bit long.

Staff was friendly while checking in and out. Room was spotless and was easy access to get to dining and shopping.

Amazing property very clean very nice staff super convenient very quiet and peaceful would highly recommend this stay!

My stay here was ok, stayed for about 10 days or so. The front desk staff was very friendly and professional. The housekeeping manager was great, l had an issue with the iron in my room and he was very promt in making sure l got another one in a timely manner which l appreciated. I would stay here again and would reccommend the property. The only minus would be the front desk charged my debit card upon checkout in error and it caused an overdraft to my bank account which really messed up things for me. To their benefit they did immediately reverse the charges but it takes several days for the money to actually be deposited back into my account. Had this not occured l think my ratings would be a lot higher.

Newly remodeled large rooms. Staff were very kind and and the property was very clean.

Honestly, the place is trashy. The smell of pot in the hallways, the smell of cleaning prodicts mixed with pot smell in the room. I walked out and didbt spend 1 night

Good proximity to airport. Clean.

Staff was extremely useless in helping in any way. The place had a horrible odor and the room was awful to the point that I did not open the bed or use anything in the room except the toilet. I did not sleep that night and left at 5AM. Would give it a definite ZERO in rating.

Liked it a lot

The bad things: - the towel rack right beside the shower was literally falling out of the wall; I called the front desk about it and they said they would send maintenance. They never came. It didn't impact my trip, but wasn't a good look for the hotel - the TV in the living room kept turning on at random times. Same as above, front desk was notified but no one came to fix it. Just to note: - the gym is small, not particularly well-equipped, if that is important to you. - there is a bbq outside for guests to use. it did not seem like it had been cleaned for a while, but it did seem like it had been used. - the kitchenware provided is bare bones. there were no knives/scissors (though I didn't end up asking for any either) and there was only 2 of other cutlery/plate ware. no oil/salt/pepper is provided in the room.

I wish i got his name but a young man who works the front desk very friendly and very helpful ive been to this hotel 4 times in a years time and the staff is always friendly and nice but he is the best!

I didn't like the room because the tile on the restroom floor was uneven; therefore, I tripped over it a few times and I hit my toe on it. The toilet constantly runs water until you wiggle the handle. The entrance door to the room don't close completely unless you pull on it hard, which caused me to leave my room unlocked until I returned from my outing because I was unaware that it didn't close automatically. I had to request forks and the beds are full size not queen size as advertised. Overall, I'LL NEVER STAY THERE AGAIN OR RECOMMEND.

Quiet and clean. Staff friendly

I liked it

Great

The property was updated from the previous time I had been there. The toilet was broke and running. It took the water a long time to get hot for showers and sink

All you could smell the second you walk into the hotel is marijuana right by the front desk. Also there were trash bags and dirty laundry sitting in the hallways for the entire time I was there in the same spots

The second room door locked but our tv didn’t have any sound and we also seen a small roach on our shower curtain. Overall the stay was okay. I’d give it a 3/5.

It was ok

I was very pleased and will stay here again

Did not like the fact they didn’t have soap for laundry. I actually went to the wrong location first…which also didn’t have laundry soap. When I checked into this place same ordeal

It was great!!! Its quiet, comfy and relaxing just to getaway. It was like being at home!! Looking forward to my next stay.

No water to buy, not close to food, tub didn't drain well, no breakfast item's in cooler, is very quiet and staff tried very hard to accommodate us, would stay there again and hopefully with some improvements

Loved it

The front desk women could not locate my reservation after I provided her with the reservation # and called Travelocity customer service on speaker. The Travelocity rep and the front desk staff and the hotel manager Adrian who was on speaker phone while I contacted Travel agent. Once the Travel agent confirmed my reservation the front staff notified me to hang up before Travelocity can call the front desk of the hotel to confirm my trip. Mind you The women had me check into another person reservation and notified me that I had to leave my room after the person arrived. It was 10pm at this point I check in at 6 something. I had to plead to move in the morning to room 321 from 344. I was notified that my stay will be compensated. For the stressful inconvenience. The Hotel is nice but the professionalism need to improve significantly.

Just need alitte update. And dust off the refrigerator and make sure it's working properly. .Had no ice

Love it and out the way

Toilet overflowed upon first flush of arrival and we were given a new room which had holes in the walls and missing towel holders in bathroom.

Decent, found a roach..again. But overall did what it needed to do.

getaway.

Good stay per usual. Did see a critter I wasn’t expecting to see.

Great stay per usual. Glad to be here

The people and respectful

Inexpensive clean convenient

Excellent

My normal stay at this hotel was great. I wasn’t being picky, but I did notice that there weren’t any face towels or washcloths. But I did have regular shower towels.