Hyatt Place Baltimore/BWI Airport

Breakfast exceeded my expectation! Nothing really

Very good

Exceptional

The hotel was undergoing renovations when I stayed and were testing out the fire alarms which went on over 2 days and even in the mornings however otherwise it was a very pleasant stay.

Very good

I was worried after reading the recent reviews but ended up pleasantly surprised. Yes, there was still minor construction/renovations going on but everything was accessible and the rooms looked great. The beds and pull-out couch were comfortable. The rooms were spacious. I wasn’t a huge fan of having the sink and mirror outside of the actual bathroom but oh well. Breakfast was great considering what we paid for the room. I liked the hard boiled eggs (vs fake scrambled). They also had waffles, yogurt, fruit, sausages, muffins, bagels etc. It would have been nice if the room had been set up for 3 people (our booking had 3 adults listed but we only had 2 towels and no blanket/pillow for the pull-out).

The AC in the entire hotel was running but it was only pushing out hot air it was extremely hot humid and muggy in the hotel and rooms in elevated panels are falling off the walls and rattle really loudly and scary as if the elevator was gonna stop between floors the hotel looks as it appears to be under construction and there's no carpeting in the lobby people or guest smoking in the entry way as you walk into the hotel now I smell like smoke and that's disgusting had I know all of this I would have never booked this hotel at all

Location Condition

Pleasant

Some construction going on inside the property but other than that it was nice. Rooms were spacious. Could have used more towels and easier than just the 3rd or 4th floor for ice. Breakfast was typical. Nothing fancy. Overall, would stay here again for the price.

Latoya checked us in and she was wonderful. She followed through with everything and was very patient with us. She is a keeper! Room was clean, however, the beds were too close to a/c unit and wall unit on the other side. You have to slip down the bed to get out when both beds are being used. Parking was easy and accessible. We were able to enjoy the coffee but had to leave early to catch flight out, breakfast was not used but I 'm sure it was fine. We will use this hotel again, noting the easy distance from airport use and other travel. Thank you

Good

It was an okay stay. Not horrible, not spectacular either. Out dated. Lobbyis lack luster. Lobby could be more welcoming.

Location Bed covers was teared , no extra bath towels available, no hair dryer in the room, no toothbrush

Bed covers was teared , no extra bath towels available, no hair dryer in the room, no toothbrush

It was an okay stay. Not horrible, not spectacular either. Out dated. Lobbyis lack luster. Lobby could be more welcoming.

Parking was plentiful and lighting was good. Staff was very friendly and courteous. Room was well laid out. Bed and pillows were very comfortable. Great water pressure in shower. Breakfast I gave 4 stars only because I am not an egg person, so I hoped for pancakes or French toast. The breakfast potatoes were delicious. They had fruit, cereal, yogurt, toast, muffins, juice. We would definitely stay again.

Superb

Hotel is infested with ants, front desk staff said they would send someone up to spray aka raid spray the corners. The other woman at the front desk said they know they have an ant issue but they won’t get an exterminator to fix it. “Under construction” just means it can be a mess & not have to clean it. worst hotel i have ever stayed at & will never choose a hyatt again

The A/C working was the only thing. First room right off the bat, had hair in tub and A/C didn’t work, called front desk, they moved me. Second room, all was fine until I inspected the linen on the bed, the side of the bed sheet had rips on it. I was not moving again. And I did not like the fact of paying for parking. $5.00 per night. I feel all hotel parking should be free with your stay.

The A/C working was the only thing. First room right off the bat, had hair in tub and A/C didn’t work, called front desk, they moved me. Second room, all was fine until I inspected the linen on the bed, the side of the bed sheet had rips on it. I was not moving again. And I did not like the fact of paying for parking. $5.00 per night. I feel all hotel parking should be free with your stay.

Good customer service very friendly stuff Nothing, everything was good

Good customer service very friendly stuff Nothing, everything was good

Proximity to the airport Paying for parking. Pictures online don’t meet expectations

Paying for parking. Pictures online don’t meet expectations

Hyatt hotel stay was perfect! The staff was very helpful and friendly, and the breakfast was decent. The only mishap was that they were doing a little renovation in the lobby and the pool wasn’t open, but other than that everything was great. The rooms were clean, spacious, and very quiet. Even with the renovations going on, we didn’t hear any noise at all unless you went downstairs to the lobby. Great place to stay, the area is very quiet, and food places are only about a 5-minute drive away.

Exceptional

The weekend staff girls at the desk were SUPER FANTASTIC!! They went about above and beyond to help me

The website said that the hotel is under renovation and it did not lie. The entrance and lobby are a construction zone. You have to enter from the back. Check in is a person sitting at a desk in the back hallway. The grounds are not being maintained. Only one elevator is in use. However, once you get past all of that, the rooms are spacious and clean.

Everything was great,would recommend

Hotel is bring upgraded. Rooms are great. Downstairs still a work in progress. Staff are very nice. Breakfast isn’t bad.will be better when the renovations are done. Wish they’d replaced the tile in the bathrooms though- the grout is a bit icky

We had a good one night stay at the property and fresh breakfast

Decent place. Great value for money spent.

When I checked in, I was sent to a room type different than my reservation. When I returned to the desk, only then was I was then given the room in accordance with my reservation. There was a large group of pre-teen girls staying in a room directly across from my room. They played in the hall, running, making noise, and slamming the room door on Saturday and Sunday. I complained to the front desk, but the noise level did not diminish. The breakfast was average. There are renovations taking place so construction material and debris was outside and inside on the first floor. In fact, my rental car was covered with white flecks when I checked out. This was not a good stay at all.

Although there was some construction occurring in the main lobby area, my room was clean and the staff was friendly and efficient.

The room was terrible though. The cistern lid (toilet) was on the toilet seat when I got in the room. I put it back, but the flush was broken, so that wasn't great. The room was at 80 degrees so I went to change the AC unit, but all the buttons were broken off. I was able to change the temperature with some fiddling, but not great. The soap dispenser in the shower was empty. In general the property is very tired and not maintained.

The entire property was freezing cold, from the front desk to the rooms. When we turned on the heat in our rooms, it smelled like burning plastic. There was chaotic construction all around the property and it was a mess. Multiple room doors were left wide open and I questioned our safety. only half the staff is friendly.

Everything was excellent and great price , except current renovation on the first floor.

kind staff, convenient shuttle, late check-out, quiet rooms :)

Room was clean

Floor in the room was a little bit dirty, but otherwise everything else was great!!!!

It was a great experience. The shuttle service was perfect. The breakfast was perfect. The employees were perfect and it was a beautiful outstanding hotel. I highly recommend it.

good experience

I got a rash on my skin from using there towels and wash cloths

No hot water

Good times

No hot water in the morning

Everything was great

I love the stay room was clean and spacious love the staff

Clean room

All was excellent

Excelent

I thought Hyatt Place was a trusted establishment known for professionalism and cleanliness— sadly I was mistakenly wrong. After booking, I called to confirm the shuttle run times and was told it runs every 30 minutes 24 hours a day; the front desk also told me there may be some traffic but the driver is headed to baggage claim now. Due to the design of baggage claim and where hotel shuttles pick up— i found myself outside waiting for a van “that was on its way” for 45-1 hr. The hotel is less than 2 miles away mind you. I had a hard time believing the driver was stuck in traffic because I saw several other vans from different hotels come and go TWICE while standing outside waiting in subzero temperatures. Once I got to the hotel, I was told they no longer had the room I reserved which was a 1 bed king. I asked if there would be any compensation for this situation. The front desk guy then told me he would see when the people who handle that come in “later” and would email me. so I went to the room. Immediately upon entering, I saw a bug crawling on the wall toward me. I immediately gathered my things and returned to the front desk. I told the man I saw a bug in my room, I won’t be staying, and I’d like a refund. No refund occurred and I never received any follow up information from the hotel. There’s so much more that happened just not enough space.

Great

Yes

Front desk manager was extremely helpful upon arrival.

Breakfast was excellent

I stayed just to avoid driving home because I was super tired. However, my car was parked directly outside the front door and was broken into between six and 6:30 in the morning and all of my personal items were stolen out of my vehicle when I asked the front desk to call the police. They refused and stated that they could give me the number to the nonemergency police department. Also, I asked if they had cameras, and they told me that my car was parked directly outside the parameters of the camera, which I find hard to believe being that I was right outside of the front door the staff was not accommodating and not sympathetic at all and when I asked to the front desk associate if he heard my alarm going off, he said he did not. I was on the third floor and there’s no way the front desk person should not have been able to hear the coral alarm going off when they were much closer to the vehicle than I was.

Everything clean wonderful only thing the tv needs updating for Netflix otherwise great

Bed was very comfortable

If you just need a place to lay your head its cool

I absolutely love this hotel!!!! Staff is amazing and the beds and accommodations are great!!!

Emaculate cosey room. I was impressed with the set up of the room. The staff also overdid themselves with breakfast. This hotel is top 5 in Md that i recommend. I cant wait to come back for a few days!

Rooms were clean and the lady that ran front desk was the sweetest wish I remembered her name but she checked us in. Breakfast was great as well my only suggestion would be to have coffee out throughout the day mainly with its being cold other than that it was great we enjoyed our stay. Oh our sink was clogged up as well.

Staff!!! cleanliness and staff

The hotel was very nice and the staff

Customer service was great

Was good

Size of the room was big, staff were helpful, free shuttle to and from the airport. Has free breakfast. Room was clean.

Yes

Good stay

This is my go to hotel. Very nice staff, the breakfast is a great bonus, the rooms are spacious and clean. Although it’s close to airport it’s not to loud. Parking is easy and free.

Respectful staff and very clean neat room.

Chose this hotel for the Army/Navy game 12/2025 because it was recently renovated. Friendly staff and new, clean room. Staff told us to take their free shuttle to airport to take light rail ($2) directly to M&T Stadium. When returning, free shuttle brought us back to our hotel. Breakfast was hot, but just. Amenities were good.

All the above

Room was clean. Nice bed and room temp was perfect

Clean, quiet rooms, the staff were wonderful, helped with all my needs. Will return.

Breakfast menu could be expanded, hallways should be cleaner. Rooms were very clean though and the lobby looked fantastic

Separate sitting room then the sleeping area. That was the reason I picked the room.

Perfect for our stay

Food was cold and not too appetizing!

My stay was very comfortable. The parking and proximity to airport was amazing. Breakfast was good and staff were very nice and accommodating. The water pressure in the shower was AMAZING as well. I will stay hear again hands down.

The food looked good but was a bit rubbery. There was syrup but no pancakes or waffles

Everything except that the room didn’t look like the one I thought I booked

everything was great

Everything was perfect

Was everything good

My stay was disappointing — the room was not clean, and the sheets had visible blood stains. This was unacceptable and made the experience very uncomfortable.

We had a nice stay. Some things in our room didn’t work but were fixed immediately once we told the front desk. The hotel is also very close to the airport. Overall we had a good time and would recommend this as a place to stay.

Besides hair in the shower and the tv not working the stay was okay

room was clean and breakfast was great.

I requested connecting rooms because I traveled with kids. When I arrived they said they didn’t have that available. They gave me two rooms down the hall from eachother and advised me that the person who confirmed my request was fired for drinking on the job which has nothing to do with me. The hotel smelled of smoke, no accommodation just horrible

The staff was great especially the night crew. The hostess made an amazing iced latte. Starbucks lattes and Americana are offered 24 hours. The hotel is outdated however they have a sign that they are renovating soon. It was overall great. No complaints.

Everyone was so nice and helpful from check in to check out. Very nice, clean room! Price was very reasonable. Definitely would stay again!

There was a hole in my sheet , and I didn’t stay entire length of my vacation a they refused to give me my money back for the nights I didn’t stay !!!!

Both!! Room was horrible n when booked thru Hotel.com I didn't see where it said there's construction going on. The manager said she notified Hotel.com that there's construction @ this Hyatt. There was hammering n etc..... The breakfast was no good. Also, there was no comforter. Just no good

Everything was great. Staff were super accommodating and very helpful and friendly. The room was clean and spacious. My only gripe was my room was right near the elevator so it did get a little loud at times (not often).

Room was great. Nice seating area with couch and large tv.. But just before we left a man opened our door. How, I don’t know! This was a major security breach!! Fortunately we were in the room. Had this happened while we were out, they could have rifled through our belongings. Hence the 2 star rating.

The property itself is decent, and the staff is very kind. However, I encountered an inconvenience: they had no water bottles available at the moment. For me, access to water is just as important as having a bathroom; it is a physiological necessity. While my overall experience wasn't terrible, this situation definitely had a negative impact on it.

Stay somewhere else, the pictures aren’t true.

The airport shuttle was super helpful. On site parking while you are away too!

Good

Hotels should make it possibly for early check in

no shuttle needed

I felt safe. Staff was impressive 👏

Great hotel Nice room

The airport shuttle was so puntual! Breakfast could have a little more variety! :)

nice hotel

Microwave was not not clean, and just had rhe smell of just a bathroom sewer smell. Sprayed fabreeze yhe whole time i was there.

This was the best hotel i have every stayed at. The staff and breakfast were the key points.

Breakfast was fresh. Staff was super friendly and room was nice and comfy.

From the onset the front desk staff was welcoming and efficient which mirrored my excellent stay!

WE HAD A 9:30AM FLIGHT WE. WE DOWN BY 5 OF 6 BREAKFAST STARTS AT SIX . WE WERE THE ONLY ONES THERE. AND THE DRIVER RUSHED US. SO NO TIME TO GRAB BREAKFAST. AND NOT VERY FRIENDLY I MUST SAY. (COULD HAVE BEEN A LANUAGE BARRIOR.) THE SITE ADVERTISED A BAR THAT HAS NOT BEEN OPEN. OR NEVER OPEN.OVERALL I WOULD STAY AGAIN FOR THE CONVEINANCE. OVERALL, A VERY NICE STAY. ILL BE STAYING AGAIN.JUST GET THAT BAR OPEN! LOL

Airport shuttle was late

Good

Bed was hard

The bedding could have been better the comforter was thin some sheets were worn out . Bathtub was peeling the breakfast was ok.

Very clean, comfortable room. Great bed. Spacious. Service was fantastic. Breakfast good too. Could stand a remodel, but overall, a great business trip experience

Attractive room with ample space

Clean, gym has nice equipments and breakfast was good.

Very clean and spacious room. We didn’t do much around the area but the hotel shared a parking lot with a restaurant and there was another within walking distance. Staff was friendly and helpful! Great stay, no issues!!

My stay was 12 days. During that time the breakfast menu hardly changed. I chose Hyatt Place because I had a great experience at your SLC property. Breakfast was themed every day and changed so as not to be boring to long stay guests. Not so here. Boring, boring, boring. Additionally I had to ask for a room cleaning after 5 days and the room was obviously missing furniture as the room had many open spaces. I realize the hotel is undergoing renovations, but that shouldn’t affect my concerns. Next time I’ll look closer at Holiday Inn Expess.

We always stay at Hyatt places but this one was not as nice as others due to construction wish they didn’t get rid of the waffle makers too but in two years it should be great.

One thing about my stays at hotels is I always love a good breakfast! They had a good breakfast offering 😁

Staff are very friendly, approchable and always have smile on their faces

Love the room only thing is the shower and toilet is to close

Really like the this hotel. Breakfast was good, staff were friendly. The only thing I dislike was the bathroom size.

They charged a $100 fee at check in, was told money goes back on my card after check out. Here it is 2 days later and still money is not back on my card. Room was decent, but sliding glass door for shower was broken.

Room appeared newly updated and was clean. We experienced an issue where our AC was not working and the room was 75 degrees. After contacting front desk staff, they attempted to fix it but were unable. They gave us a fan and told us there were no available rooms to move to. They told us they’d have someone fix it for the following night. The next morning the staff was unaware of our issue but stated they’d have it fixed during the day. When we returned that evening, the next staff was unaware of our issue again. There appeared to be lack of communication between front desk members when shifts switched. Luckily, our AC was fixed for that second evening.

Great place to stay! Nice area with plenty of options, to eat, nearby!

Great stay and location! One exit and off to my work place!

Mecca was amazing! Very professional, polite and informative. First impressions mean everything and she was exceptional.

This property truly exceeded my expectations. Highly recommend to others. Very pleased with the accessibility this location provided.

Love the property

Great service and rooms.

However, we said okay, but in saying that we were told that the first floor had not been renovated but other floors were. We walked down the hall and the carpet going to the room was a mess, all raveled up, I thought it was a mouse on the floor. Our room was 102 and a huge stain greeted us coming in. In addition, there were other stains.(pictures willl be attached) the sofa seat had stains, we weren’t comfortable sitting on. I had asked my husband to call the front desk to see if they sold candy bars. He said bae there is no dial tone. So if my cellphone was not working and there was an emergency……… We always strip the bed to make sure no bedbugs and it’s clean, however, on the cover on top of the mattress, there were two hairs, the bottom of the bed where the entire mattress lays on was dirty. The fitted sheet that was the bed was torn. Who puts a torn sheet on a bed for a guest to sleep on. (Picture attached) The front desk knew that the first floor was not meant for guests to stay, she said that if it was up to her, guests would be checked from 3 floor to the six floor. That means the first and second floors were not appropriate for guests to stay. This was a 3 star hotel that I will never stay in again or refer to anyone.

Great locale, great staff

Very close to Airport. Beautiful room with room to move around with luggage. Liked that it had a couch with mini table to enjoy coffee. I would definitely stay again when in Baltimore.

Room was spacious! Staff was friendly but there’s nothing around the area! But that was my fault for not checking! Overall a great hotel

We have been staying at this hotel for a number of years whenever we were flying out of BWI. Until our last visit it has always been fine. After we checked in I called the desk to ask for an extra blanket. The clerk said I would have to come down to pick it up which was fine. I identified my room number over the phone. I left my wife in the room. In the time it took for me get downstairs the clerk gave another traveler keys to our room. He opened to door to our room, surprising my wife and himself. He apologized and went back to the front desk. He was checking in when I called for the blanket. I said I was in room X and the clerk still gave this other traveler a key to that same room at the same time! On top of that incident this hotel has been under construction for at least 2 years with no end in sight. We will be finding a new hotel for our pre-travel stays in the future. One good thing, they have nice towels.

So bad service.

I like the convenience to airport, very close. Staff was amazing. However, the room itself, was awful. Floors dirty, bathtub was old abd stained, sink faucet was leaking snd room so musty and the smell of ilegal drugs awful.

All great.

Great stay at this hotel. Location close and convenient to the airport and the city. Rey nice staff. Very clean room. Quiet. Felt safe, had staff around at all times to make sue guest were accommodated. And they also had an airport shuttle. Excellent stay. Would definitely recommend and plan to stay next trip.

Although this was a very Disappointing stay, there were two good experiences. The young lady who check me in was super friendly ti me and others checking in around the same time. Anithet staff member immediately addressed issues with the microwave, no shower gel, and explained why the water was off during the day. It was turned on thereafter. Otherwise, other staff were not friendly at all. Most walked pass in the hall without any greeting. The older male front desk worker during my stay from 8/17 to 8/ 22 flat out refused to extend me a late check out and made no inquiry as to if I was having an issue, an emergency or a rewards member. As a matter of mention, Mohammad cut me off as I was approaching the front desk. I was disappointed to see that he was actually an employee as I thought he was just a rude guest. The 6th floor hall trashcan was not emptied and smelled for two days. The internet service is extremely poor. I did not have the benefit of watching a full movie at any time during my four day stay as the service was constantly interrupted, freezing, and shutting down. The following morning of checking in, I realized there was no shower gel. When housekeeping arrived to refill, which should have been done prior to my arrival, a man and a lady both stood in the shower with their shoes on, and did not clean the shower before leaving the room. Hot water was also not available during the late evenings.

Definitely I’ll NEVER BE BACK at this place again.

The pool was closed.....and they were supposed to put a "hold" of 100 on my card.....and they didn't return it to my card for no reason. Terrible place to stay.

Easy and convenient

Bed was comfortable. Suite was clean. The only non enjoyed issue was that they are renovating so some construction going on.

Great sleep

Best part of the stay was how great the management team were!

Everything was expected.Nice place to be

Very convenient to restaurants and "The Parking Spot" without getting back into heavy traffic!

The Desk host was also very nice and welcoming.

Nice place to stay and convenient parking for airport with shuttle

Easy check in… friendly staff… on site parking & shuttle to the airport… All that was expected was done…

Good Experience!

Very good stay

Bathroom too loud when running shower

Manager Tanisha was very knowledgeable and awesome person ready to provide Top Notch Service.

It was close to the airport and easy to get to

Good

Hotel is in the middle of renovations. Can't wait to see what it looks like afterwards. Even with all the issues (pool closed, only one working elevator) the staff here was so friendly and professional that I would book this hotel just for this staff!

It’s always a pleasure!

The room was clean, which we appreciated, but we were only provided with two washcloths and three towels for five people. I had to go downstairs to request more, which the staff did provide. A bigger issue was that the shower gel dispenser was completely empty, which we didn’t realize until we were about to shower. When my son went to the front desk, he was told housekeeping had left and no one could help. I had to follow up myself, and while the staff eventually gave us mini facial bars so everyone could bathe, the delay was frustrating. Despite these issues, we had a great night out. The hotel’s location is ideal, and the easy check-in/out process made everything more convenient. Overall, this hotel has potential, with friendly staff and a clean space, but attention to detail and responsiveness need improvement for a more consistent and comfortable guest experience.

Excellent location.

Our room was filthy. The sofa was so bad with spots, oils, and dirt that we could not sit down on it, at all. The carpet has spots that it was impossible to go barefoot through the room. The entire room, floor and sofa needs to be thoroughly cleaned and sanitized

LaToya checked us in and greeted us with a smile and was very helpful with all of our requests! A shout out to our shuttle driver too! This is a great hotel with outstanding customer service. I will definitely return!

Im currently at the front desk calling the police because someone keeps knocking on my kids door and running away same thing happening to another customer. When asked the front desk employee for advice he got offended and asked the same question a few times ,telling us to leave and he will not charge us

Always cleanliness. Highly recommend

Great staff and beautiful rooms

Unbelievable that this hotel in two plus year going through renovations they have not been able to get hotel at Hyatt standards. Old bedding, dirty carpet (due to being old), sofa very stained. Would have never booked if I would have noticed it was the same from two years ago. As soon as you walk into lobby you can tell the quality of hotel. Shame on Hyatt for allowing this hotel to represent them.

Very good I enjoyed my stay

Quite safe and an area to walk around to stretch out your legs.

They were not ready for check in and had to wait until 4pm. The rooms were dirty and staff rude.

I only had cash and they refused me so I never received a room but the problem I was there at 2:30, 30 minutes before check in and I was not informed then. So I came back after 9:00 pm I didn’t have for plan b because everything was closed. So I had to sleep in the car. Booked through Expedia. Poor experience completely. I was there because I lost a love one. Kid as night mgt.

Clean

Under construction and not mentioned. Room was clean, but everything else in the hotel was filthy! Space in room was awkward, hard to get around with 3 people. Bathroom needs updated, tons of chipping in tub. Only one working elevator and it was SLOW!! Front staff not attentive or friendly, on their phone. Breakfast looked like it was made in an easy bake oven, bacon was transparent looking. breakfast area was never cleaned up, food in the seats, coffee never refilled, breakfast never refilled even after asking (it was 7:45am).

Spacious room with nice sitting area. Even though the room was next to the elevator, there was no noise. Great breakfast included with choices of hot and cold items. Close to airport and rental car returns.

It’s wasn’t bad. No pool plus they are remodeling they need to be closed so the customers won’t be disturbed

Convenient and easy to get to off of highway. Shuttle service was on time and fast to and from the airport.

N/A

Very clean and everyone was respectful

Room was nice staff was very nice and the free breakfast was wonderful just upset they took the pool out but still hv it listed online

Love it

Not nearly as nice and well maintained as several other Hyatt Place Hotels that I've stayed in.

This property is very clean, the staff was professional & polite. The transportation to the airport was prompt

It seems it's been under construction for quite some time. The staff is very friendly and the breakfast was great. Place could use some TLC

Everything was fine. But the food was so limited.

The issue with the room was that the air conditioner was very loud. Also it wouldn’t turn off.

It was perfect for our two night stay. Breakfast was very good. Loved the free parking.

Good

Always stay at Hyatt for room size and service

There were roaches all over the room bed bathroom walls. When i got up at night to go to the rest room i am so discussed and want a refund could not sleep

So far so good yeah you might find a stain here and there on the carpeting or trimming missing on the wall in the hall ,but keep in mind. It’s under renovation.Check in was smooth and easy. Luca at the front desk was very nice and friendly.. The free shuttle service was great. I literally only had to wait like two minutes before they arrived..I would definitely stay here again when in the area

The property was adequate. we were only staying 1 night and that was almost too much- but we had a late arrival at 11pm. check out at noon was really smooth and generous. overall the property is rundown and dank and dark and kind of yucky even though the employees are doing the best with what they have. it isn't dirty, per say, just very dated and in DIRE need of a facelift. also basic standards- our couch had this disgusting stain on it that you noticed the second you opened the door- the cushion should have been totally removed if it couldn't be cleaned. would not stay here again and likely won't stay with another hyatt if their standards are so low.

The property is undergoing construction however, there was a constant paint smell, rooms were very old and dirty, couch had stains. Bed was not even made up properly, no blanket, no comforter. I really hope the renovations make a difference. Not usually a picky person but cleanliness is a factor.

The staff was nice. Not alot of places to eat near by and the hotel was alittle dirty.

Breakfast should have more vegie options. Overall an excellent property and loved the staff. They are the best of the best.

The water in the room takes at least 1 hour to heat up. I had to wait an hour before I could wash my hands or shower. The toilet had hair all over it. I had to sleep in a sweltering hot room, due to the air conditioning unit being really loud to turn on. The WIFI was horrible. I could not Watch the television due to the service.

When I called after reservation it was all good with room and sofa bed. The day with check in when I called she said she doesn’t understand me. I think front desk needs better training. This is worst experience I ever had with hotel.

Friendly staff, clean rooms . Great price

i like the breakfast.

Tom

My room had a weird smell and the room didn't seem like it was clean. We took out the sofa bed and the sheets looked dirty. We called the front desk for extra blankets and was told they would be there in 10 mins, only to not show up. The breakfast in the morning was decent and check in and check out was very easy.

It was ok. Room was dirty hair in bathroom n dust everywhere

The room was very clean, no loud noises in the hallway.

The carpets were dirty. The common area seating were decent but we could clearly see stains on the fabric sofas. The worst part was that on the pullout sofa bed, there were just too many oil stains. Black stains on the bathroom tiles. Broken grout. Dirty tub. Sloppy paint jobs around the hotel. Finishes were just bad. The staff was not so friendly. They looked tired to the point of getting rude if asked the question a second time. I would have given it better rating if the price matched the service and cleanliness. Unfortunately that wasn't the case

Beautiful Hotel and spacious and comfortable rooms and beds. One very rude front desk person who should not be in customer service industry but Latoya and Tenecia were FANTASTIC! I’d stay here again if in the area.

Looks great in a picture but the reality was different. Big stain on the couch, wet carpet near the air conditioner, and several outlets didn’t work.

Initially non of the staff was helpful until the manager got involved

The location is very convenient however the rooms really need to be remodeled / updated. They are in the process of renovating right now (which they advised via email when booking), but to offer rooms with broken sink, loose handle bars, broken shower doors, etc is something else.

The sofa and carpets were filthy. I asked for another room but was denied because they were fully booked.There us no way they should rent these rooms in the condition they are in. I had an opportunity to peep in another room just to see the condition and it was the same. It's shameful.

It was quiet and restful.

Not good experience

The room was spacious and the staff was very friendly.

Carpet in room was filthy