Hilton Garden Inn BWI Airport

The air conditioning didn’t work.

Room was perfect Pay for parking and breakfast... shower dangerous no slip mat

Paint peeling in bathroom. Blinds torn and ripped.

Breakfast is not included.

Did not have breakfast. Location is good for us No coffee in room. Had only tea

very quiet and clean. Delicious breakfast options.

Hotel was decent. It definitely could use some tlc and updated. The closet door where there refrigerator is hosted, the hinges were broken at the bottom causing the door to hang on the floor. There were also some holes in the blackout shade. The room smelled old-time to replace the rugs.

Loved the Pool and Hot Tub, it was clean and refreshing.

We stayed one night. Less than a mile to Starbucks. We will stay at this place again if needed.

The room was relatively clean and the front staff was distracted by a food delivery and my check in was delayed for a while and I did not receive my water as a Hilton member.

Very good

Location

Exceptional

Me gusto pero no especifica si el desayuno era gratis además la piscina estaba muy llena y muy pequeña

Spacious room, incredible service, and my favorite part: the hot tub! I will be staying here everytime I come to the city!

💪

Entire stay was great, rooms were clean and staff was helpful and polite

Hotel was nice and clean but breakfast was not the best for the price!

Superb

Amenities were next to nothing. This is a place that nickel and dimes. We payed for breakfast and all we got was tiny bowl for cereal (infant size) and old bagels and muffins. They mixed the eggs and protein so anyone who is vegetarian could not eat it. On the second morning, they charged for making breakfast and reduced the buffet even further.

Very good

Exceptional

Nice staff & clean No ice machine. Breakfast not included in cost.

No ice machine. Breakfast not included in cost.

Very nice stay

The staff was incredibly helpful and friendly. The rooms were impeccably clean. All told, a nice stay for a long weekend.

Great location and price

Breakfast was cold.

The breakfast was abysmal. The small selection of hot food eggs potatoes bacon and sausage were very cold, selection of pastries and bread very limited bagels and they didn't even have cream cheese. And the entire second floor was set up like a shopping mall with almost every room being clothing vendors... Would not stay at this location again.... I've had much better experiences at other Hilton Garden inns

Very good

My family & I really enjoyed our stay.

Good

Exceptional

One of the pleasantest stays ever.

Most uncomfortable bed I have ever slept in.

Superb

Awakened at 0230 with a unwanted wake up call.

Awakened at 0230 with a unwanted wake up call. Awakened at 0230 with a unwanted wake up call.

Overall stay was great...we were on the fourth floor and mostly took the stairs as one of the elevators was out of order and the wait was long. The hot tub looked rough and I think the pool area was nice but maybe too much chlorine. Buffet staff was grumpy but I think she was tired and just overworked. Nice lobby area..outdoor side entrance smelled of THC. Appreciated the lyfte service to the airport. Good location.

great experience love this place will definitely be back

The hotel was very clean, I didn't like that I had to pay extra for continental breakfast. They did offer a buffet for a few for those who wanted it. The area where you can purchase snacks was really over priced for a chips and a drink it was like 11.00.

Exceptional

Cleanliness

The cleaning staff was friendly (I spoke Spanish to them - not all could speak English but when they understood, they were incredibly helpful). They worked hard to keep the property clean. I've never had such turmoil in check-out at a hotel. The office staff manager was confrontational, didn't listen and did not handle incoming phone calls or the people/problems in front of her well at all. After an hour and a half later and a phone call to Hilton's customer service, we finally checked out. The issue was that at check-in, the attendant said for me to be sure I wasn't charged again for the prepaid room, that something was 'programmed incorrectly'. I did that but the attendant at check-out just tossed the print-out receipt of amount owed to me and said to take it up with hotels.com. The attendant could have easily explained the process (there was no problem of dual charging) but instead of most check-out experiences when you have pre-paid where they say 'Everything is all set,' it was a 'you figure out our system' response. She didn't listen nor did she communicate. As I became more frustrated, she put it on me and when it was all over, laughed. Yes, I submitted a complaint with the hotel against her.

I liked the room and the environment. I wished I would have tried out the pool or the food. Every staff member was very nice and very welcoming. The rooms smelled good and the place all together was very welcoming.

The friendly greeting from the front desk staff. The dated shower, needs upgraded doesn’t match the rest of the comfort in the room.

Location is convenient Parking is a bit tight

Great

Also there was only one operating elevator which made the wait time extremely long and frustrating for all at this hotel. Sorry but I also have to mention that the indoor pool temperature was very cold! As well as the hot tub, cold!! The whole time there was also cold airflow circulating in the area which made both water experiences cold as hell. As far as the room it was nice as we booked the suite. Only thing I would mention is the pillows are terrible, the down really made them flat once you lay your head down. My neck was killing me both nights.

The stay was great but the pool and hot tub needs to be cleaned it’s very dirty should be cleaned once a night people dirt was floating around the hot tub with dirt rings kinda of unsettling the elevator one was only working and it’s Extremely slow I waited 10 minutes for it to come all weekend Housekeeping was amazing and front desk was to but the young lady that does breakfast was a little rude and dismissive both days we got breakfast and she rushes people and had an attitude about things and I wish we got pancakes for breakfast for both days but we didn’t but other than that it was great and I really appreciate it

The room was clean.

Washer and Dryer available a little far from all the attractions but not to expensive on Lyft and Uber

Very clean and quiet and they ha e a decent variety of smacks and food you can microwave if the kitchen is closed

Free Lyft when you call ahead

Overall the property was very nice, I lost internet service for a day. That was a huge issue for me and then the next day service was back up as if it never disappeared.

My room was not clean, the bed was particularly nasty and should not be in rotation. After calling the front desk I was initially denied a room change by the young lady working the desk, then I called corporate and suddenly they had a room. However, I asked management to inspect before I moved again and that room had the same issue and they could not get me another room. After a couple of hours the assistant manager spoke with the Manager and she agreed to fully refund the room, she was pleasant and graceful, so was the male assistant manager but the young lady at the front desk was not. Overall, I ended up having to leave and book somewhere else. I appreciate the refund but room cleanliness needs to be held to a higher standard.

Perfect place to stay! My new home away from home!

Clean room, comfortable beds. Hallway smelled overwhelmingly like chlorine. Light was out in the room and air was hard to control.

I had booked another hotel but changed to this hotel due to the hot tub. We went to the hot tub at 8 and found it didn’t open until 9. We went at 9 and it was closed for servicing. Why couldn’t it be serviced during the hours it is closed. Then when checking out I complained and was told that it has been down for weeks. Funny because when we went at 8 it was not closed. The front desk argued with me about it. It was not posted anywhere that it was down for servicing.

I wouldn’t recommend this hotel to anyone staff was soo rude and unprofessional I call before hand to let them know if there was any age restriction both of the times I call they confirm that 18 and older. I booked and got to the hotel they told me that 21 and older I get to explain to the dude and the lady that were there that I had call at twice to make sure I was good cuz I had nowhere to stay and instead of helping me the lady in the from desk was super rude.They should do a better job on providing information this happen a Sunday at 2/28/26 4:14pm

Booked the room specifically to enjoy a hottub but theirs was broken.

I enjoyed my stay. I just didn’t like when I wanted to get in the hot tub, there was little kids playing in the hot tub., the pool should be for kids. And the hot tub should be for adults only. I don’t mean teenagers either., kids like 5-9 years old .

Great courteous staff. Room very clean. Breakfast was excellent. Very nice stay.

Hilton computer system down at time of check in; so we were unable to check in and had to move on to a different hotel.

The rooms are so dark. Half of the lights didn’t work. The night after vacation the bartender was making us drinks and she ran out of everything we were drinking after 2 drinks each. And this was a Friday night.

All of the staff was friendly and helpful

Great room, but the hot tub was under construction.

Clean, courteous people

Staff was great

The excellent room quality, which was spacious and clean, as well as the warm, friendly staff!

Bathroom vents dirty

Room was clean and comfortable. Andrew at the desk was courteous and friendly. Ate at the hotel bar. Food was excellent. I will definitely stay here again

I always have a pleasant stay here. Hotel is clean. Staff is nice and informative. Highly recommended

Had a 3 pm check in and was told the previous party would not be checking out until 330 Then had to wait a "half hour" which ended up being 430 to check into a completely different room. Been coming here multiple times a year since 2003 Probably wont be back. Staff did not even try to make up for the inconveniences It was the Worst Then the room had other ppls hair in it The bed smelled like chemicals coughing all night So unhappy And staff here dont care Dont come here

the lady on the phone was pleasant and very helpful. We arrived early with 2 small children and was able to immediately check in. The hotel was very clean and all staff was very nice. We went to the pool which was only 8 doors from our room and the pool was great ( a little cold) the kids did not care. however when we left the pool teh hallway was nicely heated. great stay great time

Staff was nice

Pool n tubs not working.. but told they were previous to arrival.. there won’t be a next time.. sad cause everything else was just right..

Not quite but ok

The room was wondering

Staff was super helpful

Convenient location, friendly staff, comfortable beds, and clean. I just wish the hot tub wouldn’t have been closed. I was really looking forward to using the hot tub while my kids used the pool. I also wish they offered free breakfast like the other hotels in the area do.

Front desk staff was rude

The room was clean. However there was only 1 elevator working when we were there for the weekend.

Aloft BWI Baltimore was absolutely phenomenal! From the moment I arrived, the staff made me feel welcomed and well taken care of. The exceptional driver, Francisco, set the tone with his professionalism and warm energy. And let me tell you — Nas, the bartender, was just as amazing! The service, the vibe, the hospitality… everything was on point. When traveling back, this will definitely be my home away from home. Highly recommend! 🙌✨

So impressed by that caring gesture that I will stay there again

Staff are friendly and welcoming. Breakfast is good.

Facility was tidy and very friendly.

The room was spotless but what made my stay memorable was the cheerful and helpful staff

It bit early for us.

Location and staff were excellent. Also, shuttle to airport made it so easy at 4:30 am.

It was a nice weekend get away for my family. The hotel was conveniently located near the city attractions and was in a safe area.

Staff was friendly. Room was clean.

I would recommend putting vending machines inside this hotel. I am diabetic and wanted beverages, I went to purchase them and was informed I couldn’t use cash. The only ay to pay for items is credit card or add it to your room.

Love Hilton Garden BWI . The best of the best . Pleasant smiles and always feel welcome. The rooms are very clean. The staff are very friendly and always ready to help

Very Clean and it was a very nice touch when i walked in room and my name was on television. I seen it before and each time i feel appreciated.

Only thing was the spa and pool were unavailable due to maintenance

Good hotel stay. What I expect from Hilton Garden Inn.

Already in first message

Provided Lyft ride to early flight at airport!!

Good

Enjoyed

The tub got stopped up and took all day to fix it. Then left tub dirty and we couldn’t use it Sunday morning

The shuttle driver was awesome. The rest of the staff not helpful at all.

I didn't take it

Nice 24 hour airport shuttle!

Did not honor my reservation or late check-in communication- sent me to another hotel at 1 am.

Only 1 elevator in operation, and very slow.

Next door to dining Good breakfast included with room rate

The food at the restaurant was below average and the pool and jacuzzi were closed.

Great location & wonderful staff

-

Me and my husband got stuck on the elevator for 30 mins to a hour & the elevator dropped and started smoking me and my husband had to get on the ground and the fire department had to come get us out

Room was completely fine and what I paid for. But front desk service needs re-training for their night time personnel handling the desk. First night checking in the lady was very non-attentive and did not greet us or anything. Second night we had to walk back from the bus station because we could not reach the front desk for the shuttle service that was provided by them for whatever reason. It was always the night time front desk personnel that gave us all the issues.

Friendly staff

Great place to be when you are on the road

Our room smelled terrible upon arrival; the air conditioner put out air that smelled damp, as if the vents needed cleaned; the hallways smelled like weed. Would not recommend staying at this property.

Staff very friendilly and Nice

Very clean and nice hotel.

Paula, the bartender, was the absolute best. Personable and friendly made the stay much more better.

Love it

I kept hearing cars and trucks at all times

Cricket in room and door lock was broken

Y

3rd stay at this property. Located across the street from Cracker barrel (2 min walk). Spacious and clean rooms, staff is nice. Breakfast is also good at the hotel with a variety of choices including hot food.

Check was easy, the staff were friendly, my room was spacious and clean!

Huge room clean and comfortable.

Amazing

Everthing Good

The bathrooms in both rooms were dirty. The hotel housekeeping staff gets off at 5p. I had to clean the bathroom myself with 5 wipes provided from the front desk and they reported not having any gloves. It felt as if my inconvenience was a bother to the night staff. In the the morning I was told by the manager that I have to contact Expedia to work it out since that's where my reservation was booked. Had to go to town for a family emergency and then had to deal with the inconvenience I feel like they robbed me. Definitely will not be staying at this property again.

I thought maybe there was a complimentary breakfast.

My pillow cases had lipstick stains on them. I asked to have linen changed and they said they did but that evening the same pillow cases were still there. 😡 The sauna was inoperable. The keycard system to open outside doors to patio were inoperable.

2nd came back to room after working for 10 hour to my toilet over flowed. Then I had to go down to the front desk to get clean towels. They wouldn’t bring them to me.

Very nice

The rooms were very clean and staff were helpful and friendly. Would stay here again.

We had a great stay and the staff were amazing. The strong smell of chlorine however was all throughout the hotel and was nauseating. The pool was out of order so this may have been why it was so pungent. I believe it to be a one off kind of thing.

I booked for two queen beds and was given a single king bed when I arrived. I tried to request what I booked and was told that, this is the reservation I made when I tried to show the receptionist my booking reservation information she refused to look at. I had to call the agency I booked with in order for her to recognize my reservation. I had to cancel my remaining night and book elsewhere which was a huge inconvenience. I will never book with them again!

Hopefully if they are expecting more guests they need more staff on the front desk

Staff needs customer service training

We were disappointed that the pool and hot tub were not open. And they didn't have quite a few things off the dining menu available.

Carpet in hallway by elevator needs cleaning or replacement. Staff outstanding. Breakfast best ever.

Great front desk staff , friendly service and very helpful .

Great location ,Professional Staff,Restaurants are walking distance

Check-in was slow, restaurant food choices / staff / dining area all need attention. There was only 1 server,, there was an issue with each of the 4 items we ordered, we moved tables 3X —- all were sticky and had visible crumbs on table / chairs. In addition they DIDN’t even have any bottled water. Bedding is old, itchy and worn out

Pool has been closed for months. Nothing on website. Also, small continental breakfast, charge for eggs sausage and hash browns. No fresh half and half

I didn’t stay at this location because their pool was not working. This caused me to have to find another location that had a pool available. It would have been nice to know that the pool was not working before going to the location. Maybe their should be a pop up with that kind of information.

Excellent

It was good overall. Some of the staff need attitude adjustments , other than that it was cool.

A verbal request made over the phone is not honored or does not hold any value. We were traveling with our German Shepherd and had informed the front desk (male representative) one week in advance to reserve a room on the ground floor. Although acknowledged over the phone (without a professional tone) and was never noted on our itinerary, upon arrival, there was no king-sized bedroom available for our stay. We were subsequently required to adjust to bedroom with two small bed instead. Fortunately, the front desk lady understood our situation and assisted us in finding at least one room for a two-night stay.

It was very close to the airport and not to far to the inner harbor. Very clean sns super froendly staff

The hotel was decently clean and confortable. Breakfast was pathetic - there was supposed to be 'made to order', but there wasn't, one day there wasn't even fruit, and the hotel didn't provide a toaster foe the dry bread they set out. A staffer told us the chef wasn't in and was posbably not going to be there for a month - that's why breakfast and availability was lacking - seems pretty sad that things are not adjusted when one person will not be there for so long! I understand one day of lacking optikns, but 3 with no end in sight?! No toaster? No fruit? I have stayed at much worse hotels - even the worst of the worst have better breakfasts by far! Definitely not worth the $15 upcharge!

Staff is terrible and rude.The pool is closed for maintenance.No statement of this online, or anywhere else. The property is clean rooms are clean.

Great stay. Staff are great and hotel is quiet and clean.

My stay was great. Very easy check-in and checkout. The staff was very professional and very helpful.

I never stayed at the hotel or checked in. Booked for pool alone and when i arrived the pool was closed so the hotel canceled with no charge. Expedia is still charging me even though hotel is not charging.

I thought this hotel was fine. It met my needs. Basically I was running around between Baltimore, D.C., and northern Virginia, so I spent little time there. They do charge a lot for breakfast, so I didn't try it. Since I used to live in this area, I knew other places to go.

We took advantage of the long term parking for our ten day trip- our son left his phone in the shuttle and they went out of their way to store it for us until our return . Darnell was soecifically helpful each time we spoke with him

Staff was fantastic!

The property was clean and well maintained. When we came back after housekeeping had been in the room, the drawers were open as if someone had been looking for something. Thankfully, we didn’t have anything of value in the room.

no breakfast chief was not available no notice that breakfast was free . Maide did not replenish sugar or creamer in room . Did provide lift service to airport when van lift did not work very caring staff

This was a well kept property

Great service, clean hotel

Great stay. Helpful staff.

This hotel is one of my regular stops when I’m traveling but I was highly disappointed with this stay because I prepaid for hot breakfast (my favorite) all 5 days of my stay and was greeted with a cold breakfast for all of the days because the cook was having personal problems and couldn’t do their job (so the guests had to suffer with only cold food). And the guests were not given any compensation for this inconvenience. Then my toilet and sink got stopped up and I had to have maintenance come and unstop both. I normally have a good experience ant this property [and I hate to leave negative feedback] but I kept being asked for my feedback so here it is.

Need more staff

Went for the annual Jazz Fest in MD . Hotel was amazing . Staff was attentive and great customer service . For myself and my significant other that travels quite a bit this a must stay when in Maryland .

Enjoyed the whole experience here!

Beautiful hotel

Nice staff and clean hotel

I would have given five stars but not having a hot breakfast was inconvenient. Shoutout to the bartender for her friendliness and willingness to please. Location close to the airport. The Lyft and shuttle service to and from the airport was convenient and stress free. Common areas and room are clean and welcoming. Wi-Fi was easy to access. I’d stay again.

The staff were so friendly, and they went out of their way to make sure there was a shuttle at the airport after my flight was delayed until after midnight. It really made me feel safe and happy. The location is also prime.

When I went to the hotel, the room smelled really horrible, which means the room wasn’t cleaned properly. When I checked out of the hotel, the lady at front desk charged my card for 3 days breakfast which was already paid for in my reservation. Then I called the hotel about 6 times, she never answered, but I used my friends phone to call once and she picked the call. What was her intention? Very untrustworthy and not a good employee for the hotel. I’m very disappointed.

Hotel was fine, but the parking lot was not safe. All 4 wheels were stolen off our car, other cars were stolen completely or vandalized. The hotel did nothing to warn their guests or help to resolve the problem. I would not recommend staying here.

The pool and the hot tub need a major update and repair the hot tub appeared dirty and the pool water was not clear

Restaurant was closed for dinner and breakfast was horrible. I booked here because of the dining.

Had no hot water neither morning

picked another winner. A few hiccups but nothing they didn’t correct! Only thing I will note is we truly were saddened to learn the cook to order breakfast is only Mon-Fri now. We stayed over on the weekend so that wasn’t an option. However, have hot grits available and it’s easily forgiven💕

great hotel, great room, spacious very clean, well equipped. Breakfast could be better.

Checking in was an easy process staff was very welcoming

A fine hotel.

The area is quieter. Some of the rooms need to be remodeled. I had a situation that the staff did help resolve butvI sacrificed my room for one that needed carpet in hallway renoved. Also the noise from the doors slamming shut by the guest and house keeping was way too much..also house keeping talking in the hall.. Overall a decent stay but it had room for improvement. Limited food choices but your only 10 minutes from the city. The grounds were beautiful. And staff friendly and helpful.

Excellent spot for the airport. Very clean and quiet. I appreciate the shuttle service but if it’s too early, the hotel will arrange Lyft.

Enjoyed my stay no complaints

Good location Hotel. Everything is good in service

None

The room was clean and relaxing

Nice

Very close to the airport

Horrible buffet, otherwise everything is ok

Everything was easily located

The hotel overall was nice but the room i stayed in was horrible

This hotel was not the quality of Hilton we’re used to. The pull out sofa in the suite had a ridiculously saggy mattress, a rip in the upholstery and no blanket or pillow. When we asked for a blanket at the front desk we were given a blanket that looked so old and gross that I used clean bath towels to cover up with instead. There was no airport shuttle and so the guy at the desk ordered Lyft for us. This was an unexpected hassle since my sisters needed the ride at a different time and all texts were coming to my phone. Very disappointed in the experience for what we were changed for the room.

Front desk was understaffed when we checked in. Clerk overwhelmed. Took about 15 minutes to get to us. We were told the hotel was full when we checked in with our reservation. The second night there, we returned late from an awards dinner and all parking spaces were full.

I recently had the pleasure of staying at the Hilton Hotel, and it was an outstanding experience from start to finish. The staff were incredibly welcoming and attentive, ensuring that every need was met promptly. The room was spacious, clean, and beautifully decorated, providing a comfortable and relaxing environment. The amenities were top-notch, including a well-equipped fitness center and a luxurious pool area. The on-site restaurant offered a diverse menu with delicious options, and the breakfast buffet was particularly impressive with a wide variety of choices. The hotel's location was convenient, making it easy to explore nearby attractions and enjoy the local area. Overall, my stay at the Hilton Hotel was exceptional, and I highly recommend it to anyone looking for a memorable and enjoyable experience.

Staff was quite accommodating n friendly. Property was clean.

My go to when I’m in town. Great all around.

It's ok to getting back to the airport just a little far from things.

Had an issue with next door neighbor blasting music with lots of base and the hotel employee acted like I was a bother. Had to call three times to front desk.

very helpful staff. Is a very clean hotel. Needs to have a free continental breakfast.

Everything was fine except the Airconditioning unit was noisy. A night light by the bed was inoperative.

We got a corner room on the 4th floor, it was perfect as we were travening with a baby. House keeping came in the morning. I did request that upon check in as some reviews said you had to. The breakfast was good, just get there

The property made me wait over an hour in the lobby for my room. I booked a handicapped room, with a king bed, i got a room with two fulls, and not handicapped. After more waiting, i was offered a bottle of ice tea. The host did not seem to like the fact that i used Expedia for my stay, thus they treated me rather poorly. The next room i was in was a king room with a king bed, with no box spring. It was some kind of low platform bed. Not very good for a guy who had knee replacement. My advice is to stay away from this place.

Clean, comfy and easy to get around. Staff was helpful and friendly. Would stay again!

Closer to airport, convenient for early morning or late night flights, free transport to airport. Property is clean, lobby and dinning well maintained.

Check in was easy. Check in person good have greeted me with a hello and just not what’s the last name.

Great service and very helpful!