Extended Stay America Select Suites Baltimore BWI Airport

The parking lot was clean. The cleanliness of my room was an absolute disaster. I was booked for 2 nights but I ended up booking with another hotel i could NOT have my children and myself sleep under those conditions. The carpet looked and smelled soo bad…the bed have someone’s else hair all over the sheets…the bathroom….the tub…everything was just eeew….The staff did come clean again but the entire facility needs to be torn down and revamped. Until then I won’t ever stay at the extended stay-sorry.

Exceptional

Cleaned better then most Parking was garbage

This facility was poor at best. Inside was fine but I felt unsafe with the clientele and the cleanliness and the maintenance of the building.

It had a stove and microwave The non smoking room smelled of smoke. The floors were filthy. There were no cutlery or utensils in the kitchen, not even a cup.

I seen the pictures online about the place and I was impressed and I’m on vacation. Well, when I got to the property I’m like Hell No I must be at the wrong place. The property looked ran down and you had drug addicts everywhere. So I’m thinking let’s see how the room is? Well the lady at the front desk would not let me see the room RED FLAGS? Well they changed shifts and the new guy gave me the key to the room to look at but he warned me the pictures online is not the pictures of this hotel. FALSE ADVERTISING!!! I opened the door of the room and instantly said HELL NO, Bed Bugs written all over this place. I called Expedia quickly asking for a refund or find me a better place. The guy at the front desk was very apologetic and said I don’t know why they put those pictures online. After 2 hours on the phone with Expedia they found me another hotel near by but I have to pay $400 for this place and they will refund my money at a later date. Had no choice but to be held hostage. I took the room which turned out to be maybe just a little better than the Hotel Junkies Place. With all the delays and my first day wasted I just settled in and made the best of my situation. Long story short do your research and Please whatever you do don’t believe the pictures Expedia put on their site.

The hotel is clean and quiet. Staff very friendly and helpful. Easy check in and out process. I certainly recommend

Passable

Dirty towels and no lighting on desk/table area.

Bad

I reported that the toilet wasn't working properly, and they didn't care.

Everything location was important

Clean room nicely set up friendly staff Everything location was important

That they charge for you ESA pets, linen and towels, to clean the room. The rooms are only cleaned every 14 days. If I didn't bring my own cleaning supplies. The place needs an update. The extended stay in California are better in all areas.

I like the people staying were friendly and that you could bring you ESA pet. That they charge for you ESA pets, linen and towels, to clean the room. The rooms are only cleaned every 14 days. If I didn't bring my own cleaning supplies. The place needs an update. The extended stay in California are better in all areas.

Bad

Exceptional

Exceptional

I arrived at the property to be told I had no reservation. The attendant said it was probably at their other location about 1/2 mile away. Went to that location and was told there was no reservation. I double checked my booking and it said it was the original location. Didn’t stay at either one. Rebooked somewhere else. Both places seem a little shady

Poor

The room was not very clean. Outside areas and stairwells were extremely dirty. There was no amenities at all. AC went well. Guests next-door to us smoked marijuana all night long so our roof stunk all night long, they were outside yelling and running around. Overall, our day was horrible.

Good

Old stinking staff not friendly noisy upstairs no lights in main room

Terrible it was a roach motel Everything

Terrible it was a roach motel Everything

Exceptional

Disappointing

Bad

Very good

The elevator was broken on the side where my room was. The bed was really hard. The parking was terrible. We rode around for an hour waiting for someone to come out but ended up parking on the side of the ramp.

Not bad

Yes the room was spotless, stay always pleasant and courteous. Room I was in Room 111 is a good room badly in bed for an upgrade or remodel, bathroom doors warped at the bottom and on the side, cracked pieces of bathroom tiles, musty smell, maybe some fresh paint, and new carpet and new doors it will be good, with renovations comes higher room rates

It was ok even though i booked the wrong one

Clean room

Customer service rep was very chaotic and aloof.

The property is clean, upkeep of the property is nice. The stairways could be swept, but I'm guessing, this location doesn't have the staffing that does that. The room I was in definitely needs a fix and repair, the bathroom doors is warped by the door knob and at the bottom of the door. The outlets by the kitchen counter didn't work, I know customers have commented to the staff about that room, hotels cost too much money regardless if people need someplace to stay, to be looking ran down.

Unable to check in due to late arrival

We had to stay in town for over 7 days and the room felt like home. The bed was comfortable and the room was clean. The staff was nice but they seem to be busy with multiple responsibilities, check-in, laundry, maintenance. I had to wait 30min to check-in when we got there. Overall my family enjoyed our stay.

I thoroughly enjoyed my stay and will be returning regularly. Already looking to book again.

Staff was not available when we arrived. Keys didnt work

Great

You all could do better with aesthetics and updates such as lamps, carpet, bath and kitchen amenities.

Just the phone in the room wasn't working. But it was good otherwise.

The beds were very comfortable, I love the spaciousness of the rooms. Rooms were clean, bathtub seems a little outdated other than that, evening was good. Definitely would stay here again if the 2 double beds room is available I feel like they sell out fast or you have a small amount of rooms that are 2 beds

Close to airport but dated appliances and furnishings. Washer dryer did not have soap dispenser had to walk to gas station late at night

Cleaning is horrible, had to wait for the lady to come down, bathroom is outdated and nasty looking. Outside front of door reeking with the smell of piss. No trash can in the room.

Walked into room full of roaches and other bugs flying round and bathroom was filthy! And they did not approve my refund after staying for literally 15 mins trying to contact someone about it!!

The room needs updating and true cleaning. It wasn’t outwardly dirty, but there was dust and cobwebs. Stains in the bathroom etc

Quick check in

Always a nice stay

There was no housekeeping. I don't recall a ice machine being accessible. I needed an iron, there wasn't one for guests to use. This was my first time staying here, not what I expected. But it was ok.

Was a last minute booking decision, but was very comfortable except dor room.size was tiny, only offered one small bar of soap , no shampoo, conditioner etc or kitchen accessories

Room smelled like cigarettes but was clean. Only thing I didn’t like is the after hour service.

It looks pretty on the outside. Room is a bit dark and kitchen area needs a facelift. Not all of the building is smoke free. It lingers ad travels to the smoke free rooms.

Yhe two ladies at the front were so welcoming and friendly also very helpful. They both need a raise.

The hotel is unkept and run down. The property is filthy and the office keeps the door locked when it should be open. Maybe because of the rif rad people that be staying there.

Good.night

Great

Overall, the room was clean. However the bathroom was in abysmal condition. Maintenance workers invaded privacy by opening the door through the dead bolt and hotel staff did nothing in return to apologize. Don’t stay here.

Room had a musty smell and saw 2 bugs, there were loud people screaming outside the door and the lady at the front desk was beyond rude and disrespectful when i walked in to check in she didn't look up at me once while speaking to me had an attitude the entire time later on when i went to get some utensils for my daughter to eat she lied saying they don't have silverware or plastic utensils anymore. Very lazy and unprofessional she needs to be fired immediately.

Great and professional service.

I don’t like

Dirty

The check in staff was helpful and pleasant. But the room reeked of smoke. And i partly stayed here because it came up in a search for accommodations with EV chargers. I called yesterday to confirm thaf there was an EV charger because i was almost out of miles abd there was no EV charger. Luckily i found one near the airport or I'd have been stranded.

We stayed for one night only, which was decent and convenient. The shower worked well and the room was pretty clean. Unfortunately even for one night being $120, they don’t tell you that it doesn’t also include kitchenware. Why rent out rooms with kitchens and not also supply the kitchenware? They have 2 packages, cookware kits ($40) and dinnerware kits ($20) which is ridiculous. I understand the possibility of having the kitchenware stolen, but at least make that clear to people before they book. Very disappointing considering other locations of the same hotel chain provide all kitchenware at no additional cost.

We found black hairs and spiders on the bed linen, bath tub in rough shape but functional! Beds very hard and musty smell from air conditioning unit

Everything was just awful. And the roaches were omg disgusting wanted to complain but instead just checked out. This will be a first and last time at this place

We have had numerous reservations at this location. The team is pleasent and extremely helpful (front desk, maintenence and housekeeping). The property is quiet and very family and pet friendly. Due to extreme heat (heatwave) we experienced an issue with AC, management handled quickly, and offered a convient room switch. Most rooms are well maintained (some tubs need reno). If planning a longer stay, this is one of the better options in the area!

The room was absolutely disgusting; the smell was something I couldn't even identify; their were too many loitering people in parking lot outside of rooms (exterior doors) and the bathtub/shower was the filthiest thing I've literally ever seen in hotel (I have pics) I didn't even take a shower it was so bad! Would not recommend this place to anyone. Do not stay here.

Ok

It was cool

The website says breakfast and all they serve is cheap coffee and a muffin. Staff doesn’t have customer service skills. The pillows had a sweat smell,lots of dust under bed, the place is super old in general. It really needs to be remodel big time.

Room seemed clean but room needs updated. Bed was uncomfortable.

Not at all like the pictures. Should not be advertised as a hotel. It's a smelly dirty unsafe place. We had to make a night there due to flight cancellations. But I would have much rather spent the night at the airport had I known what a dump it is.

It was ok. Would only recommend in a crunch.

I never stayed at the Hotel/Motel!!!!! I checked in mistakenly after booking online. I reviewed the room and property decided that this was NOT the place for my wife and I. I immediately went down to cancel the room, and the Front Desk conveniently came up with a lame excuse saying that they had to charge me for one night! Shame on "Stay America" Brand! I will be contacting Corporate, because I was literally on their property for less than 10/15 minutes. Whatever you do... if it's NOT a dire emergency avoid staying here at ANY COST! I knew something was wrong when I witnessed a bare-foot resident cleaning his own Air conditioner filter in front of his room!!!!

The was not up to standard

Not bad for quick night stay

Very dirty, beds no support. Worth 30$ not 90$

Very dirty. Very dingy. Basically, this is equivalent to a trap motel. Just overall filthy. I had no idea it would be like this. Even saw a roach in the bathroom. I cannot comfortably stay in a place like this. Sorry.

Clean

It was dirty, had roaches, and smell like smoke. I would never recommend this place to anyone. The daytime staff has a nasty attitude. It was a 0 out of a 0 experience!

Very nice property. Room was excellent - modern and clean.

I was surprised they had a working stove and a full refridgerator and that you could request things like pots and toasters.

Great service. No disturbances. I like my peace. And I got it here

I stayed in a smoking room when it should be non smoking. Now all of the belongings reeks of the cigarette smell. They dont enforce fines

I would not recommend this hotel to anyone. We have been here about a month and they have not come to clean once. There are 4 of us in the room and they only wanna give u 2 of everything. The one good thing they have going for them is Amber at the front office she is amazing but on the days she is off the service is ridiculous they are rude and not accommodating at all.

Perfect for staying near the airport for an early flight the next day. The furniture was comfortable and clean.

I stay in a room from them. and someone open the door one of the maintenance guys, and peak in to see if anyone was there. I told them please shut my door I checked out from there. because I noticed things were missing from my room, not knowing someone was clocking everytime I scan in and out my room, to check if theres any activity. My honest belief To watch the resident sleep or if your alone so just be careful checking out with this company please. And definitely if you have children. They have minor prostitutes around there. also prices of fluctuates once you check in even higher after you check out.

They charged me 280 for damage to a room and I have pic showing it’s clean

Wasnt what i expected very small i wanted a king bed got a queen that was hard as a rock. Snow wasnt plowed so the handicap parking was a challenge to get out of the car.

❤️

Always a pleasure

Great Evening Manager!! Very informative and pleasant conversation! Property was what i expected since i love Extended Stay!!

Check in was quick and easy. Room was clean although it didn’t look like floor was vacuumed. Tub was peeling - but was clean. Bed was comfortable but needed more than 3 pillows.

After getting in the room to unpack. I saw the bathroom was dirty the fridge was on the lowest setting and the knob was broken off. The tub was very dirty. The vents had rust on them etc etc etc. This was my first time staying in the one in Linthicum Heights, Maryland. The one in Timonium is outstanding and far above Linthicum Heights.

Quite kitchenette

Had a terrible experience. I checked in and went to get back, and when I did I was locked out of my room, only to find someone else in there. They booked someone into my room after me

No air conditioning try calling and could not get an answer from the front desk

Rooms had gnats

It gave what was needed. Staff was very friendly.

Very conveniently located.

It will be nice and convenient for the property owner to have a key box on the outside. Where customers can drop off their key cards during office closing hours.

Lady at the front counter was very polite and nice place was clean some of the people that stayed there were also very nice thank you for the great service

The property was a lil scary at night. Definitely didn’t feel safe at all and the bathroom was horrific

Great location and service

Two night stay, convenient, but found a roach, check out next morning...

Not going to this place ever again

no shuttle van, room old and little dirty

I did Not stay I had To leave the room was awful and I made A complaint there were small bugs and it stunk

If u just need a place to sleep from a layover it’s an ok place does the job

The hotel stay was decent.

The room was clean. No remote for the TV.

Our stay was calm, quiet, without any unpleasant surprises.

The fridge was really dirty with something splattered all down the side of it you could see because it was near the counter. The phone didn't work. Check in was the worse. They couldn't find my room or reservation. Then when they did, they didn't have the room. I took a handicapped room. Check in took about a hour.

NICE PLACE A LITTLE COLD

Do not recommend it.

A Everything was neat and the staff very helpful

Took 10 minutes to get someone to open the for check in. Everyone was unprofessional. I was charged an extra $250 just for my fog crossing the threshold for a few minutes. No notice was given of such policy and receptionist never asked if a dog might be present as morning lady says they always ask

My wife and I booked our stay based off the fact the listing offered “breakfast.” When we arrived we were told the “coffee bar”” was open from 0700-0930. In all fairness, they did have muffins wrapped in plastic and oatmeal packets to take with you. My wife bit in her muffin and it immediately went into the trash. If you are going to advertise breakfast, have breakfast. People, like myself, will book their stay based off the listing and the listing is misleading.

I would not go to this hotel to sleep if there is any other option. For starters, the rooms are small. Much smaller than those needed for a traditional extended stay. Our room had a bug under the leather recliner and in more than one place the bathroom was not painted. The refrigerator ran all day long and there was an overall look of uncleanliness. In addition, there is no room service unless you are there for more than 7 days. And if you want more towels and sheets, you have to bring your dirty linen to the office before they give you more. With all of its limitations, there is no reason this room should be more than $69.00 a night.

The cleaning crew didn't care and approved that room to be available to stay. If they are this careless with the AC unti what's the guarantee that they cleaned the bedsheets and pillows well, to be able to sleep comfortably on them? The property didn't have the maintenance crew onsite and so it was an hour of super frustration. On top of that, the guy next door kept a gun right close to the window for anyone walking nearby to see, and being Extended Stay America, they have doors facing outside and felt so uncomfortable. Given all these terrible experiences we ended up cancelling our stay there and would never ever consider Extended Stay America hotels as an option.

Room smelled like smoke,neighbors was out all hours loud.

It was very dirty, I had to wipe up juice from my daughter and the wipe was pure black. It’s not worth the price. 100 for one night it was awful.

Also, the room had a old room smell. We will probably not use your hotel in the future

The staff and stay was great. Did not line the fact that we got the room because of the kitchen. There were no pots pans plates not even utensils. Ask front desk for pot. Got old frying pan is all they had.

We loved it

Convenient location near the airport, good size room, comfortable beds, have a hot breakfast across the street at the Cracker Barrel.

The room was dirty. Supposed to be a grab and go breakfast with coffee. The choices for food were limited and there was no coffee and nobody to help get more because they were busy on the phone complaining about someone. The staff did not seem to care about us in the least.

great service from Staff

The property was nicely clean and kept up.

The room smelled of smoke, the bed was very uncomfortable. When I tried to close thee curtain it was hard to do, the mechanism needs to be replaced, and the fridge was very loud. The lady at the desk was very pleasant, which I was thankful for.

Loved everything.

Is a hotel to sleep and go out and do your thing nothing special but you will sleep well . No far from downtown Baltimore .