Quality Inn & Suites Albany Airport

The room was disgusting with broken furniture and stains all over. The bathroom had cigarette burns on the counter the carpets in the hallways were threadbare. It looked like a no tell motel.

Not very clean and in need of repairs hallway carpets frayed everywhere room was ok very basic but suitable.

Jacuzzi suite

We got a new room it was great and so was breakfast for the kids

The hall rug was also a mess. Torn up and uneven. Good enough if you absolutely need a place to rest, but not recommemded.

Passable

Everything

Location right off interstate A little run down in rooms but other than that it was good

Location right off interstate A little run down in rooms but other than that it was good

Exceptional

Very Nice Room

Poor

Good

Very good

Clean room. Personnel friendly, very helpful. Only 'issue,' for lack of better word: each time we sat down on the bed, or lifted ourselves off the bed, there was a 'metal sound' emanating from the metal bed frame/platform. A little disturbing.

The room was spacious and clean. The staff were polite and helpful. For the price I would stay there again.

Poor

It wasn’t cleaned properly

Location and jacuzzi It wasn’t cleaned properly

Smelled clean and looked clean. The desk communication could be better with customers. They don’t give receipts when checking out. Beds not real comfortable.

Exceptional

I was truly satisfied with the service. The space was very clean, well organized, and the staff took great care of their guests.

Disappointing

I was truly satisfied with the service. The space was very clean, well organized, and the staff took great care of their guests.

It was an inexpensive and convenient location and the room we had was quite large and had a sleeper sofa, and the staff was friendly. But cleanliness was not good. Im not a picky person in general but there were noticeable stains on the bedding and towels and a layer of dust and grime on pretty much everything else that most hotels we've been to at least make an attempt to clean up. The beds had very little actual bedding. No comforters to be found basically just a paper thin sheet and decorative topper and we were cold most of the night. There was no hot food at the breakfast mostly just bagels and some very basic cereal, instant coffee, etc. Basically just very obviously run down hotel. It was acceptable for something cheap for the one night we were there, but wouldn't stay here again.

Room very comfortable for the price. Quiet and close to amenities. Breakfast sufficient, coffee juices, waffles, price very affordable

Yes

This was not a pleasant experience. We had booked this place for a 2 niggt stay, but we only ended up staying 1 night The room was basically in an abandoned area & building under renovations. We had to drive around the other side from the isolated parking lot from the 1 story building where we were to go to the main office building to go get anything if needed, including where the supposed continental breakfast is supposed to take place, & looked more like a very small counter area with vending machine.Not welcoming or inviting. We even took pictures. This place should not be called or considered an “Inn”..It’s really more of a “Motel”…the property overall very fragmented & the parking lot full of pot holes, the minute we went into the one floor empty building we were encountered with strong weed smoke, the entrance door to the building was not locked. It felt very unsafe. The area surrounding the property was dirt with garbage debris all around. The bathroom had no place to put anything on a counter or vanity. The lady check-in attendant said this was a newly remodeled room. However they missed the mark with their inconvenient bathroom design (since no where to put your stuff). We couldn’t spend not 1 more night in this place, & had to book another hotel/Inn Igor our second niggt tgat; very same day, with a financial inconvenience. As we needed to stay in the area for a family emergency situation. This should be rated as a MOTEL AND NOT BE CALLED “A QUALITY INN”

Keep looking! Lots of work being done on property. No signs on building stating name. Restrooms in lobby dirty. Room smelled like cigarette smoke. We checked in and promptly checked out.

Okay breakfast…frozen bagels…dirty tables

. I booked a room with 2 Queen Beds and was given a room with 1 Queen bed. Their reasoning was that the room was in a "newer" part of the hotel, but I didnt see any difference in the two buildings they were referring to, the entire hotel seems quite old. I believe they could'nt provide the room I was booked for and decided to give me whatever they had and expected me to deal just with it. They were'nt even professional enough to offer me some other kind of accomodation as a courtesy. I will not stay there again

I booked a room with 2 Queen Beds and was given a room with 1 Queen bed. Their reasoning was that the room was in a "newer" part of the hotel, but I didnt see any difference in the two buildings they were referring to, the entire hotel seems quite old. I believe they could'nt provide the room I was booked for and decided to give me whatever they had and expected me to deal just with it. They were'nt even professional enough to offer me some other kind of accomodation as a courtesy. I will not stay there again

Okay breakfast…frozen bagels…dirty tables

Yes to both

Nice, large room.

Great

All good

Oh my Lord I needed something quick as the storm caused some issues in my apartment I picked it cause it look nice on the site never looked at reviews… which is my fault but low and behold it was horrible bathroom was filthy I took pictures I went out to by antibacterial spray cause it was horrible it definitely was a truck driver pit stop motel it needs to come off Expedia web site it’s all a lie

Room

Yes

A layer of ice on hotel main entrance steps. The room had chunks out of the finish on all 3 pieces excluding the bed. The tv didn’t work and when I contacted the front desk the attendant simply said sorry. I mentioned to the clerk that the hotel seemed very rundown. I requested a room change fora room with a tv that worked but I had to go back and forth with keys into 0 degree weather as my room was in a separate building. Breakfast was very limited. Pretty much cereal, bagel or waffles with very watered down batter so the inside was mush. I would prefer sleeping in my car to ever staying in this hotel again.

The staff was great. Helpful. Room was clean but had some maintenance issues. First room had the smoke detector chirping so I had to change rooms. Second room was clean but the headboards that were mounted to the wall fell off. Overall to stay was still pretty good.

Staff was pretty cool.

Room falling apart. I had to fix the toilet every time we flushed it. No major network tv. We were in the main building, I’m not sure how the rooms in the other buildings are. Staff was ok. Breakfast was ok. No hair dryer in room. Stained couch-major stains. Ripped carpet. Windows were repaired with duct tape. Sink was falling apart. Very old and outdated as well. Felt dirty. Will not stay here again!

This hotel is a dump. We checked in and checked out. Smoke detector falling out of ceiling. Room dirty. Carpet in hallway so worn you could see through kt! I thought hotel was in demo mode before a remodel. Hotel front desk person was very nice.

The walls are very thin. Couldn't sleep at night because of people screaming and was woken up at 7am by screaming. I called the front desk and they did contact the room telling them to stop screaming.

pics deceiving, very neglected interior- hallway carpets torn-worn. Conference areas not at all biz worthy. Rude staff. Breakfast minimal. With minimal effort & cost could be so much better but owners obviously have no interest.

Poor breakfast, uncomfortable beds

Bugs all over bathroom especially near and around toilet.

Hotel was run down and no where near worth the money I paid

There was nothing unique about it. Just a place to sleep. The main entrance had water stain in the ceiling and missing tiles. Breakfast was really bare, no choices. For instance oatmeal no microwave, bagels - no butter or peanut butter, just jelly. I had spiders in my room, bedspread was not clean.

Okay. But not very clean or welcoming. Ran down and outdated.

DO NOT STAY at this hotel unless you are a homeless crackhead who enjoys the lesser things in life. The rooms are extremely dated and dirty and I can guarantee you will NOT be comfortable. Walls filthy. Windows filthy. Window curtains filthy. You get the idea. This hotel actually resembles a shelter more so than a hotel. The staff was unknowledgeable and was unable to answer questions that I had. They do have free parking though...

Parking was good, however there are several spotlights shining onto the parking lot, and also directly into the rooms. the bed was god awful, but the pull out was even worse! the hallway smelled super strong of curry, it was loud (especially car doors and stuff all night). the only perk was the jetted tub, but even that, we nearly burned our fingers off with how hot the water came out of the spout. there were no privacy curtains, only the light blocking ones, and our room was right at the parking lot. the toilet made some awful noises when flushed. the ceiling in part of the lobby was literally falling apart and it was very outdated, but did the job for one night.

I typically do not write reviews, but after our stay, I feel compelled to share my experience to help others in the decision to stay at this location. The pictures online are deceiving. The room we stayed in was on the first floor to the left of the lobby. My first impression was the strong odor of marijuana in the hallway. Even my small children noticed the overpowering smell. The room was large and seemed okay until we turned the lights on. Lampshades were peeling, falling apart, above our heads when we were sitting in the beds. The drapes were hanging out of place on the window so we couldn’t close them. The beds were extremely uncomfortable and the bathroom had black mold growing above the bathtub ceiling. The cover to the bathroom light was missing. There was no coffee maker in the room as advertised online and in the photos. Basic amenities such as the ice machine in the hallway were not available and no hair dryer in the room. Furniture in room appeared to be very outdated from the 90s with stains on the couch and chairs in rooms. We only sat on the bed sheets it was so disgusting. We have stayed in many hotels in the Colonie/ Latham NY area and this is by far the dirtiest and worst hotel. When we were leaving the foreign housekeeper had the nerve to beg me for a tip? Major renovations and basic amenities are needed. The other Quality Inn in Colonie is cheaper and much nicer. Even the Econo Lodge in Colonie or the Howard Johnson are a very nice compared to this hotel.

Literally a massive blood stain on the floor in the hallway of building B second floor. I work in a medical field, I know what blood stains look like..

Nice clean newly redecorated room. Friendly fast check in. Not a fan of the vinyl flooring but I understand it's trendy right now. It made the rooms noisier. Tub was slippery, no grips on the bottom. I would have preferred staying in the main building but it was not a huge inconvenience. Convenient to the highway, and free parking.

Great value here. Excellent staff and manager

The floors were sticky and the couch with the pullout sofa looked damaged and filthy

Smells nice. Nicely decorated lobby.

Room smells bad

The reservation of a King, accessible suite was not upheld. We are three people in my family and we were put in a room with one bed. After complaining, the guest service person said he did not have any king suites left and put us in a room with 2 queen beds. Breakfast was mediocre, dirty tables, not great choices. At least the room was clean!

Ceiling was falling apart carpet looked like so old it was falling apart, mold in the bathroom. You get what you pay for

i booked for Suite but Quality inn did not gave a suite

I booked this hotel thinking if I paid more money and the photos looked good and it had a pool that it would better. NOT!!! I paid $450 for 2 nights. Upon arrival I checked in was told that I am in the new building. I was told that the pool was not open and I understood that it had not been used for a long time! As I had a long drive and was very hungry I went to put my bags in the room and wanted to go eat somewhere. Walking across the parking lot to the entrance to the building where my room was, and parked next to me in front of the entrance was a man lying stretched out in the driver's seat smoking cigarettes and pot. That was not such the problem. The windows of the car were broken and he looked homeless. As other men walking around the parking lot appeared to be homeless as well. I dumped my bags and went to eat. When I came back a couple of hours later, the man was still there in the car smoking. I walked into the room and immediately was struck by the moldy smell if the air conditioner. I went to open the large sliding window and there wasca latch but no lock, which could be easily opened from the outside and burglarized as the room was on the ground floor. I went to the front desk and explained and demanded a different room but on the second floor. I asked for a room in the main building where the front desk was and was told that I would not like the rooms there as other buildi

Freshly reconditioned. Dated but clean. Friendly, efficient staff.

The CEO and executives should be ashamed of themselves. Collecting millions of dollars in pay, producing a service like this...

Very dirty and run down

I will never stay there again.

The staff is good and polite. But we had a noisy mattress with a metallic noise and couldn't toss and turn. My daughter's room was filthy (she was with her teammates). Bugs in showers, dirty and smelly blankets and sheets. If it were not because of my daughter's team, who were accommodated there we wouldn’t have chosen that inn at all

First room smelled like and pee and the overall location was worse than a motel

N/A

The lobby is nice and the staff was very friendly however the room itself is awful. It’s dated, rundown and feels grimy. The room had large, visible crumbs on the table when we checked in and the drawer was missing. The staff immediately cleaned again but it left a bad impression. I would NOT stay here again.

there are gaps in doors that you can see out into hallways and adjacent rooms . one of bed comforters had a yellow pee stain on it and the beds are sitting on a cheap spring frame . will never book at this location again

Ok

This was honestly the most disgustingly dirty place I have ever seen. There were burn marks/holes on the top sheet, hairs all over the fitted sheet. The carpet in the hallway was absolutely filthy. There were people drinking beer in the parking lot outside. The smell inside the building was nauseating. I checked out IMMEDIATELY and found a different place to stay.

The carpet in the hallways were old worn out in many areas coming up off the floor. Buckets in hallway catching rain water. Rooms need updating. Smell of air freshener very strong like trying to cover up underlying smell Holes in the Sheetrock in lobby When coming back in the evening several”guest” were climbing in and out of sliding glass windows on the ground floor. No security felt very unsafe. Noisy from traffic on highway. Just an overall unpleasant experience. I was in town for my mother’s funeral. Not the area I remember

Most affordable, comfortable and convenient motel in the area

Had no problems they were great when I need to get extra soap and what not

There a slight odor throughout the building we were put in and sawdust on the hallway floors. It appears that they put in a new locks for the doors, which is appreciated but did not clean up very well at the end of the day.

love this place jet tub in the room gets me every time

Rooms were cold.

Rooms are clean.

New rooms recently built on property

If you’re looking for a basic room to sleep in, this is fine. But if you’re looking for luxury, avoid this place. The beds were really small and the pillows were minuscule. The tv didn’t work but we assumed it was the remote batteries. The entire building is run down. We were there to sleep one night and a very basic breakfast was included. It met our needs as we were passing through but I wouldn’t stay here for any other reason.

Staff was friendly and morning breakfast was good., I paid more than competing hotels and expected more. Instead I got acceptable for my extra money.

Very DIRTY, a lot of differed maintenance.

The next day, I went to ask where the cooking Utensils were since we had a kitchen in the room (what I paid extra for) and I was told that they do not supply those. I asked what the point of a kitchen was and the woman said “you have a jacuzzi”! Um, that doesn’t cook for me the four nights and five days I’m at the hotel. She looked at me like I was an idiot for not having cooking utensils. Why would I have cooking Utensils after flying 2200 miles? Overall, I wouldn’t stay here again. I have never felt so unwelcome and I had to pay for this.. yeah, not a great experience at all.

It’s a place to sleep and not much more. Close to the airport and Target (walking distance). Room was clean but dated and worn. Common areas are in rough shape.

Place was gross. Staff was super friendly. Shower in my room didn’t work. Pretty sure there was blood splatter for some reason on the ceiling. Place wants to be up to date but overall was gross. Ended up booking a new hotel for my second night. Will not be back.

Doors could be a little tighter so you didn't hear everything outside, but I think the reviews overall must apply to an older version of this hotel. Our room was updated and not bad

Outside door to B building was wide open to all of the rooms. No security. Breakfast area was 4 tables, limited chairs and very little food choices. Our key card wouldn’t work the second day there because the desk had signed us out after one night. We had a 2 night stay. Very disappointing stay and Quality Inn is off our list of places to stay! Suzanne Broska

There was mold in the bathroom. Shower made an awful noise while using it. Headboard to bed was Broken. I picked this hotel because it said it had a gym. NO gym. Staff was very nice! Property was a disaster got worth $200.

Property is under renovation. It would be nice to let guests know that no elevators are available and that some buildings do not even have them. Many breakfast items not available or were broken.

Due to the critical surgery my sister was scheduled for I full well expected to have the hotel refund all of our prepaid expenses for the room, minus the one night we did stay on Sept 26th. I would appreciate further consideration of a refund due to the critical nature of my sister surgery.

Jacuzzi tub was stained all over, closet door was broken barely hanging on, stunk god awful in the room, wasnt in the room for even 2 minutes before saying no im not staying here. Sorry but not pleased at all i know it wasnt the young mans fault at the front desk. He tried doing everything he could to accomedate us but unfortunately wont be doing buisness there again.

Upon entering room we noted a sticky kitchen floor and our biggest complaint was no hot water in the AM so couldnt take showers. Never used jacuzzi due to short stay but not sure we could have with no hot water. Basic breakfast but issue with coffee machine.

Aaa

Old hotel dirty

Staff were very nice & professional. Room was as advertised, it was clean and comfortable. Basic & met our needs. Breakfast was good and included fresh- made pancakes (instead of usual waffles) & staff made sure everything was filled and clean. Main complaint was there was no fitness room which was pictured. Treadmill missing & all equipment broken... disappointed!!

Staff GK was very accommodating when I encountered a TV that didn’t work. He offered another room, which was great(across the hall). Since I’m disabled transmitting the ‘beat up pavement’ was a challange

Needs a huge face-lift and renovation.

I wish I could give it zero stars!!

Just ran down

It was nice for the price and the rooms were clean

Nice newly renovated and quiet.

The property is in dire need of an update. The pull out couch was useless, the mattress inside was ratted and terrifying. I’m not a complainer and I’m only writing this review because I was asked to. The breakfast was a pancake machine, stale muffins, and cereal. There are no vending machines. I think a lot of laborers stay here as there were single men wandering the property at all hours and that made me slightly uncomfortable. Think of it as a motel but with indoor rooms versus outdoor entrances.

X

If you are looking for a quiet property, skip this one. They have “long term” guests who who party all night and let there small children run and yell until the wee hours of the morning. Parties go on until 1-3 AM. Spend an extra $50 and stay elsewhere.

People loitering in the parking lot drinking beer, smoking, swearing. Talking loud at 6:30 AM waking me up.

I was given a room on the second floor, no elevator, very unclean stairs, the room looked okay at first glance… then I noticed the furniture was chipped in many places, the wipes I used sanitize a bit were filthy from all the places I wiped off, the sheets had specks on them, the floor felt damp… and the latch to entrance was rigged to stay unlocked… I called the desk to say I had to leave… so I lugged all the things I lugged up the stairs down again… the gutter directly under the exit door created an unavoidable waterfall… needless to say, I got soaked. The guy at the desk would not give me a refund; he said I had to go through Expedia… I asked for some proof that I didn’t stay there, and he said that Expedia would know… he also told me the room was “newly remodeled” and said the furniture was all new. I told him to go take a look…see for himself. This all happened after a day of driving… Then I had to find another hotel… I would expect a full refund. Thank you.

Their recently adopted policy of not allowing bikes in your room is very unhelpful to bikers

The building is unfortunately in a state of terrible disrepair. There are signs up that renovations are underway, but no sign of any. Torn carpets in the hallways, sticky spills in the elevator, stained furniture and linens in the guest rooms, very elderly looking, scant breakfast buffet. Definitely seen better days.

The access & exit to the highway was brutal

Was not worth the money just very old and tainted

The hotel was not that clean, one of our beds had dirty and I mean soil dirt on the sheet, the AC had dirt on it as well. The interior was old and outdated.

I also requested some more towels one morning and they wouldn’t give me more towels until we gave them the used towels. I do not recommend!

I book this property and immediately left as soon as I got to the room. Not only did I not last n the room more then 5 mins, this property has a no refund policy smh.

If I could give zero rating I would. This is a terrible property to stay with family, we couldn’t even use the restroom in room they were horrible. I want my money back and delist this property from your website.

Entries to the building had card access but they were unlocked. We slept through the night and nothing bad happened but I will not visit again. It was just not at all what I expected.

This property was horrendous. Broken windows , screens hanging out, Our building was separate from the lobby. We checked in late there was no secure door to the rooms , the deadbolt was missing, the safety lock on inside didnt work and the door was visibly damaged from being pried open. We left immediately. No one in lobby to check us out or to complain to. So we left .

I was very discouraged to know that the door leading to the B building had the latch taped over so that the door would not secure. When I asked about it I was told that this is so guests could get in. The problem is that ANYONE could get in. Our room door itself had no strike plate- the frame had no hardware in it at all. The security deadbolt did not work. The bedspreads had snags in them, the floor had two different types of boards with a metal lip separating them- we were surprised no one stubbed their toe on it. Despite the very helpful and friendly front desk person, I would tell others that this hotel looked like a rushed construction that did not meet quality control inspections.

Not a comfortable place to stay

The conditions of the hotel are dirty carpets are worn out. The first room smelled like urine

The front desk staff was polite and professional. Breakfast was typical for the franchise. We stay at about 10-20 hotels a year and will say we are done with Quality Inn, Choice Hotels and also hotel.com.

Upon first walking in there was 2 ladies complaining that they found a dead mouse on their bed, to which the 2 gentleman at the front desk told them to keep it down. Part of the entranceway ceiling is falling apart. One of our headboards was broken as well as what looks like, cigarette burns in our bed sheets. Upon entering the room there was a smell of like body odor or something that we couldnt get rid of. The curtain only half covered the window so we also had rhe light shining in our room all night. We were only staying to get a few hours of sleep before we got back on the road. We needed to get some quick sleep so we stayed but wouldnt recommend.

No additional details

There was a bit of a smell to the room though.

I would not stay here again.

The bed was not stable , Electric plug loose

ONLY positive is the staff who was extremely pleasant and trying to find us a clean room.

I'd like a refund or a free night in a room equivalent to the suit I paid for.

So first room they gave me a mice ran across the floor. The second room they gave me had roaches in it. I had took a picture of the roaches i saw.

i read a lot of reviews saying it was filthy, but i don't always believe those and i needed a cheap overnight hotel after a flight that got in close to midnight. you could tell it was pretty old. i don't think it was particulary dirty per se, i think it was more that everything was so old it looked a little dirty. however, my room was very nice - a king bed in a roomwith a sitting room and it was clean. the entryway looked a bit updayted and was clean, the breakfast was only cereal, toast, yogurt or a tangerine - not exactly what they listed. the people were all very nice though

Dirtiest hotel I’ve ever stayed in

What a waste of money. Not kept up, hallway floors looks like dead bodies were dragged through them. Room was disgusting, carpet bubbled up, beds and bathroom dirty. The shower DID NOT EVEN HAVE WARM WATER! hotel refused to do anything about it so we had to leave early as we had a multiple night stay and had to pay additional for another room. You get what you pay for that’s for sure!!!! Beware before considering booking. Also non stayers were in the lot taking down 40 ozs and the breakfast was subpar.

The rooms appeared to be recently refurbished. Clean and fresh. Two comments: 1) The lobby area needs some attention. The carpeting needs to be replaced, for example. 2) There needs to be a desk-lamp on the desk/table in the rooms. There is not enough light otherwise. Thank you and I will look forward to staying there again in the future. Best, DGB

Hotel needs a lot of work but in a good location and affordable for a night away

Receptionist was rude.

The hotel is not well maintained. Cleanliness is lacking. I would not stay here again.

We arrived at this property and our reservation "was lost." The person at the front desk says this happens often with Expedia reservations. Upon arrival a police vehicle pulled up behind us and two officers went to a room. The lobby smelled like cigarettes. You could hear music playing from rooms and see people stumbling around in the hallways. Since the reservation "was lost" we called Expedia and they relocated us to another much nicer and safer property at the price of the original booking. This place does not look like the pictures. It resembles a hotel that cities use for people in housing crises. DO NOT BOOK HERE.

Place had a damp musty odor. Room was dated with uncomfortable springy mattress. In room coffee maker reservoir was dirty.

The stay was the worst i ever had, place was not the cleanest, the bathroom door got stuck on the one side, the bathroom switch for the light hardly worked, the walls looked like never cleaned. It was just not what i expected. Roof had leaks in it. Thank god i was only there a few hrs JUST TO GET SLEEP before driving back home. I will never stay again. Oh, and I heard water kick on and off all night. Plus no smoking that was a joke, too all you smelt was pot thru out the place

The property was dirty and moldy and the area was unsafe.

Buckets in the hallway for the leaks in the ceiling. Customer service was terrible

Worst checking experience as they were not able to find my reservation and had to spend hours waiting in the lobby which was dirty and smelled like cigarettes.

I was catfished the photos online look nothing like the hotel. Ceiling falling down, leaking dirty water in the lobby, with buckets to catch the water. Dirty is an understatement, stains on everything. Dead bugs in bathroom. Dirt Rings around inside of toilet bowl. It smelled like musk and cigarettes, someone was smoking in the hallway, Ice machine was broken. Gym had two broken machines. Breakfast was muffins, cereal and juice, place was so dirty, we did not want to eat anything unwrapped. Staff was non-chalant about all complaints. Do not recommend at all. Worse than a cheap motel. Will never return, do not stay there.

Management should take care more about the cleaning and the hotel conditions.

The minute we walked in to check in we were met with such rude and snarky attitude from the receptionist who led us the wrong way to our room. Once we finally made our way to our room it reeked of rotting food and musty socks. The couch in this so called suite was dingy and looked like its seen better days. The bathroom was old and run down with black streaks in the toilet and an ancient hair dryer that started SMOKING when I finally got it to work. The carpet was torn up ans dirty and the bed frame was broken on one side. Its a disgrace to name this place the "Quality Inn" when it is anything but. This place should honestly just shut down.

The door to get into my separate building was shattered and looked like a bullet hole went through it. Graffiti all over the landscaping bricks. The main building where the office was located looked like it was renovated by a diy person. TV didn’t work and nobody could figure it out. Breakfast was terrible. It was basically a continental breakfast but they called it a hot breakfast because they had a pancake machine. Awful experience and I am still waiting to get a refund since I paid for a room that I didn’t even get. A family that was supposed to stay couldn’t because there was not room.