Westgate Las Vegas Resort & Casino

Lukewarm shower water for the first three days, then hot. No writing table (or other surface) or chair in the room. No coffee set-up. No microwave. No USB outlet. Excellent exercise room.

Good

I walked into trash on my floor, 2 room lights inoperable, and my sink backing up. Upon check-in, the person checking me in was unfriendly and didn’t explain where I should head to the elevators until I expressed that I’ve never been here before and I’d like for. She was very dismissive and even sent me to the wrong tower for my room. This experience was horrible.

Comfortable and clean hotel

Terrible service at reception to checkin. I was waiting for a long time like 30 min even being 4th in line. The 2 people at the desk disappeared for a long time and the one did not even take new customers. Also bad sound isolation to the rooms, I could not sleep due to neighbors and even the snoring from that other room connected to mine was very bad during nights and even mornings. The water at the sink was cold for the first couple days too due to some repairs.

Beautiful.

Nothing False advertisement with check in. Currently trying to dispute

Since you get to the property you are followed and harrased, chased by employees of the Time Share, rooms smell, bed has contamination with fungi, carpets smell, everyone seems to be in a bad mood. Service at the one of the bars was horrible, service at the Sports Notebook was better but sub par even when very little customers were there. We had to contact lost and found, they don’t work at night, open at 11 am, are rude and unapologetic, they lack empathy and only do the bare minimum. My boyfriend is a retired celebrated army sergeant, we got to LV early and even though we had two rooms and asked nicely if one of the rooms was available we were charged $45 dollars for “early check in” and given the smelliest most gross room available, I’m a doctor of medicine and just needed to rest. The person right next to me got a room in the renovated wing of the hotel without any extra charges! We were scammed by one of the stores in the lobby and never saw the store open again. It was such a stressful experience to even get help, we are about to fly again to Las Vegas and will be staying at a different location, for less than we paid at the Westgate and we already expect it to be a better experience. In summary if you are looking and find you can afford a little more, research and read the reviews before you book, and keep in mind you can always get the treatment the next customer right behind us got, so just pray!

Great stay! Would definitely come back

My overall experience 1.5 stars

Good

We stayed here with our 2 young kids and they absolutely loved this hotel. The pool is very nice, the gym is huge and everything you need is on property. We had an amazing view of the sphere from our room and cant wait to stay again!

.

Affordable, clean, not directly on the strip but very convenient, great sports book, affordable food, easy access to strip via monorail. Cheap parking.

We were approached by people trying to sell us tickets to shows, time shares, other things…it’s just as you’d expect a hotel in Vegas to be…at the checkin we were charged an additional $50+ for the “resort fee” - something not mentioned when we booked through Expedia. Our room was on the 18th floor. Ok view. Stank of febreeze…the shower took 15 minutes to get hot…thankfully we were only staying one night before getting out of there to stay closer to Zion and Bryce.

The rooms do not have microwave. Otherwise the property is perfect for families.

Fantastic location The smell Of smoke from The casino

I found it to be clean, friendly staff and generally a great feel to the property, but trying to exit the garage was ridiculous, they should learn a lesson from other places and put it on your room key rather then on your phone with a QR code..

Como aspectos postivos la vista hacia la esfera es muy buena, el personal es amable al momento de hacer el check in y check out y te dejan dejar tus maletas si llegas antes sin ningun costo, en cuanto a las cosas que no nos gustaron, escogimos el lugar porque decía que las familias lo recomendaban pero el ambiente no es adecuado para niños. No habia muchas opciones de comida dentro del hotel y los panfletos que te dan son de locaciones que ya estan cerradas. En cuanto a la limpieza, la tina estaba en malas condiciones y sucia.

I thought the deli was the best, freshest food. Everything was high priced but not high quality.

My overall stay was beautiful and I’d definitely come back

Rooms were nice and staff was friendly. Casino was small and machines were out of date.

staff was nice clean simple Everything was good except dinner at Benihanna - They were short staffed and we were there for 2.5 hours - Cook was by himself -Half the party of 12 had to leave as they are diabitic and couldn't wait need better air conditioning too

Good

Beautiful

Only thing need improvement is the noise control.

Loved the newly renovated towers. Love that it’s dog friendly as well!

Everything was fabulous clean room entertainment was wonderful

The hotel staff are very helpful; however, the parking system is not very friendly. The App was difficult to download.

Will definitely stay again

Room was clean pillows were not it bed was perfect besides the pillows.

Fantastic stay from start to finish! Upon arrival, I was met at the entrance and chose valet parking, which made the experience so much more pleasant. Check-in was an absolute breeze. My room was clean to perfection, incredibly comfortable, and had a beautiful view. Room service was excellent as well. Will definitely be back!

Everything was great

Todo me pareció excelente pero más el recibimiento y el tour que tuvimos por l propiedad

Wonderful

Rooms are a bit dated but spacious and staff were helpful. My TV remote wasn’t working and they had maintenance fix the issue super fast.

Great time

Superb

Great Staff! Love the Westgate.

For what we like to do when we come to Vegas, the Westgate has been a great spot. Minus the heavy smoke inside the casino area, it’s not a bad spot.

Our TV didn't work the whole time we were there until the night before we were leaving the bathtub kept dripping you couldn't turn it off it was leaking so you had to listen to that half the night called downstairs twice nothing ever got resolved went to the front desk and told her about our problems and then the next time we called they said there was no record of it room needs to be updated rust stains in a tub around the baseboards just not very pleasant and the three little tubes of shampoo and conditioner and lotion they couldn't get any smaller I'm just glad I brought my own soap or else I wouldn't have had enough for me and my wife

I was here for a convention so it was convenient for me!

The only thing was not the best is that I had to call for the housekeeping to make my room since it wasn't made the first night and next day when arrived at late evening was still the same. That was then addressed.

the way they charging parking feei is bad. room was too cold and unable to turn on the heater. heir dryer was broken.

Very good

Strategy location to expo center Happenings

Le restaurant japonais benihama avec chef c’est juste wow, j’y retourne année après année

In the lobby, the hotel staff know we are from Canada and said could bring us the restaurant for a free lunch and coupons for dinner. Unfortunately it's a trap. As soon as they got all of our information including visa card information, we were told waiting outside. A while later, some one coming to us saying no free lunch because they're afraid we do not fully understand their presentation. We do not understand why the hotel staff bringing us to the restaurant for free lunch and another staff working in the restaurant saying no free lunch after they got us personal information. Is there any related free lunch and presentation?

Good place

Very easy to get to & staff was very helpful! Rooms were very clean with great room service provided, they came in every morning & left everything clean! Casino was accessible along with other stores provided in lobby area!!

No complaints

Great place to stay

Very good

Passable

Everything was 10/10

The room was in bad conditions

The lobby and rooms were clean,. Staff was very helpful in getting a taxi or answering questions we had.

The room appeared to be visibly clean. However, I am a very observant person and noticed under a layer of bed sheets that there was a little residue like if someone took their feet off of the floor into the bed. Another thing is, I was in the room taking a nap when a cleaner came to clean. I could see the bathroom through the mirror. The cleaning lady scrubbed the sink with the same brush as the toilet.

The bed is too soft too. It is not facility for senior to stay.

Very good

Nice casino but small. Pool is way too overcrouded and small. Rooms are just ok. Everything is very overpriced. Casino is small. Out of the way, hard to reach the Strip.

bad Horrible experience – Live bug in bed, zero customer service, and no apology! I am extremely disappointed with my recent stay at Westgate. For a hotel of this reputation, the level of hygiene and customer service was absolutely unacceptable. On the day I checked in, I discovered a live caterpillar (a live bug) crawling on my bed. It was incredibly disgusting and completely ruined my comfort. I immediately contacted the front desk to report the issue and requested a room change. However, the staff showed absolutely no urgency. After waiting in that disgusting room for over half an hour with no one showing up or following up, I had to pack my bags and go down to the lobby to handle the room change myself. To make matters worse, there has been no follow-up, no explanation, and not a single word of apology from the management since the incident. The lack of basic cleanliness is alarming, but the complete indifference of the staff is even worse. I will definitely not be staying here again, and I highly recommend others to look elsewhere if they value cleanliness and decent service.

Very good

Superb

Very good

No coffee in room Shower low and hard to turn off Random advil pills on floor Other than that the bed comfortable & room clean

Room was clean, friendly staff member at check in, great view from our room, and parking was cheaper than most hotels.. Would stay again.

Had a great room, the staff was pleasant and helpful. I had the opportunity to enjoy the pool and the hot tub which felt great.

Was there for VNEA pool tournament. Hotel was great. Restaurants on site were great. Casino was kind of small but great.

Comfortable and I love how the monorail station is there. Made it convenient to go around the strip.

it was w

Staff is very friendly and helpful. Room is clean and look nice. Elevator is sometimes slow and wait time a little long

The casino

Very good

Clean

Very good

overall it was just a bad experience

Superb

Very old facility and they have ensured that same thing reflects in their staff. Minimum staff age seems to 75 years old with few rather negligible young that too in mid 50’s are witnessed. They dont even give complementary small water bottle. The closest shop is opposite to the property on a fuel station and he ensures that he charges you nothing less than a resort rates. One big water bottle $12. The location is also pathetic no use of monorail as it doesn’t serve the purpose. The staff for no reason has attitude issues specially the reception as well housekeeping. They have only one answer to all your queries NO. Worst experience of life. I normally don’t write negative reviews but this time i had to as this is not a resort but a dungeon where you are stuck for your stay. Booking.com should not be promoting this facility as this reflects on their due diligence. Nothing worst hotel to stay.

Very clean and modern design in the room. Comfortable beds. No, everything was brilliant ❤️

Elevators are a bit slow most of the time but otherwise a good stay. I’ve been here for a week at a time 4 times now. It’s always easy and the monorail station is super convenient.

We had two issues with the plumbing. Took over 2 hours for a tech to come. We wanted to take a shuttle to the Strip (per the schedule) and guest services stated there were no more shuttle rides. Additionally, the pool is ridiculously small for the size of the hotel.

The swimming pool Everything was ok

Good location N/A

Room was clean. The only issue we had was the shower faucet would not completely shut off the water. Should be addressed as soon as possible due to the loss of water.

everything was good and the room was clean and nice

Pool Open until 10or 11pm!

Me senti tranquila y segura🙏

Great place to stay

Exceptional

Clean room

Nice place to stay.

Monorail was on site

The tub needed to be reglazed. TV wasn't working properly. Housekeeping half cleaned the room.

The tub needed to be reglazed. TV wasn't working properly. Housekeeping half cleaned the room.

It is a casino so not much to add to that. Staff very friendly. Food can be difficult to find. Room service is done at 2 pm which they advertise as ending at 10pm. Long lines at the food court.

Be careful, aggressive sales tactics, staff members are hustlers don't buy into their $hit. The hotel is old. Walls are thin. Elevators suck. Spend the extra buck and stay somewhere else.

Its ok Not friendly staff

The hotel is very old and the room was very outdated. I would not stay in this depressing hotel for free, not even if they pay me. Also, this hotel is selling some kind of apartments and putting people in debts. They pressure people to buy time shares, very aggressively. I unfortunately got hotel discount and got to go for the presentation, and they pressured us for 3 and a half hours, not 90 mins that they promised. I explained we need to leave to a hospital for my fiancés father, they did not have any respect, interrupted me and still pressured us to buy these shares. Thanks god, I have enough experience in sales and finances, and did not fall for this. Please be careful and don’t rush your decision it’s a first red flag when someone trying to rush you. Do your research before making any financial decisions.

Exceptional

Nothing The hotel is very old and the room was very outdated. I would not stay in this depressing hotel for free, not even if they pay me. Also, this hotel is selling some kind of apartments and putting people in debts. They pressure people to buy time shares, very aggressively. I unfortunately got hotel discount and got to go for the presentation, and they pressured us for 3 and a half hours, not 90 mins that they promised. I explained we need to leave to a hospital for my fiancés father, they did not have any respect, interrupted me and still pressured us to buy these shares. Thanks god, I have enough experience in sales and finances, and did not fall for this. Please be careful and don’t rush your decision it’s a first red flag when someone trying to rush you. Do your research before making any financial decisions.

Very good

The stay was good. Housekeeping was un predictable. We had to constantly call to get serviced through out the day. Last day maintenance came knocking on the door. Overall, not too bad.

First worker told us we could not check in early so we changed in the bathroom. Then we went to check in our bags and that worker then tells us that we are able to check in early. You’re immediately trying to get scammed for money and time shares as soon as you walk in. Our room smelled like pee but we tried to get past it until we found a giant roach in our room. Took about 10 calls and finally going down in person to get them to do anything about it. They switched us rooms but we never saw them get rid of the roach in the original room.

We enjoyed my birthday stay with my friends .everything was on point

The Pool hours R not good... close to early and open way to late. Should open at 8 so people can swim in the morning. And stay open at least till 10 at night so people can use the jacuzzi. Did even use the pool...

Well we checked in at 3pm and we were hungry. We wanted to eat where there was a variety and the cafe was closed. There was no room service. The main restaurants didn’t open till 5:30pm and the food court was bar food which we didn’t want. They need a better variety and to open the cafe.

The room was not as pictured, much more dated than they show online, and not very clean. We had pet hair all over the side of the bed, mattress cover and floor, and towels that had been used in bathroom, one was damp and had clearly been soiled, others were heavily stained and rough. Had to ask for others. The staff was nice, but they all try to sell you on “gifts” to attend a time share meeting during your stay. It got very annoying after the 3rd time and in and out of elevators. Otherwise we enjoyed our stay. Cool seeing all the Elvis stuff, decent food options aside from cost, and nice view from the room. Not sure if we would stay again.

Timeshare workers do try to get you to set up a time.

Overall room was clean and spacious. Wifi wasn't great in the room. Downside not very many options for late nite dining. We arrived late in the evening our first night, not wanting to go to the strip as we wanted to relax, but had no choice but to venture out. Monorail access is great. Valet parking was great, resort should offer free parking to offset resort fees.

Easy check-in, friendly staff. My room had a great view. Pool was nice!

The rooms were not cleaned very well and could use some updating. I carry Lysol wipes just in case and I used a whole pack cleaning our room. We kept finding business cards on the floor which leads me to believe they didn’t vacuum. The shower curtain was really dirty and ripped in several spots. We did utilize the spa for massages and that was clean and the staff were nice. The food was great at the restaurants inside the resort.

Small upgrade for much better room

Good

Everything was clean and it felt so good to be there. I am pretty paranoid about cleanliness of properties/facilities and staying here made me so comfortable. I will definitely recommend family and friends to check it out. No breakfast options other than a coffee stand

hospitality was great!

Everything was clean and it felt so good to be there. I am pretty paranoid about cleanliness of properties/facilities and staying here made me so comfortable. I will definitely recommend family and friends to check it out. No breakfast options other than a coffee stand

Exceptional

Its ok Not friendly staff

The queues for the lift were dreadful! Especially at check out time.

I didn't like it wasn't clean. We found old face masks under the bed, the light from the restroom was falling off. The sink wouldnt drain.

hospitality was great!

All None

Clean room, staff was great! Easy to get to monorail station to go to Strip. Has a Las Vegas Loop station, much cheaper way to get there from the airport. The queues for the lift were dreadful! Especially at check out time.

All None

I found this hotel an average hotel with a high price tag , A/C not working as it should , the internet WiFi terrible , a plugged sink

Great experience. Clean room nice casino floor

I look forward to staying with them again in the future, and will be recommending the Westgate Resort to all of my friends because the rooms are not only very clean, their prices are affordable, and again their staff goes above and beyond to ensure that your stay is amazing.

Excelente lugar volvería a ir

First time and Ikive it

Second time staying there. Always get your moneys worth. Only complaint is long wait at the elevators, but that is not isolated to this resort. Overall, excellent stay. Food choices are good

I fully enjoyed my overnight stay the suite I stayed in was fantastic. The staff was great I even won $100.00

Everything was good!!

room was clean. location was not very good no view looked at pickle ball courts

Exceptional

room was clean. location was not very good no view looked at pickle ball courts

Pleasant

Had a wonderful time! Felt safe and staff was helpful! Loved my solo getaway, will definitely be back!💜👍

Room was updated and clean, but it was frustrating because we placed towels on the floor to be changed and housekeeping re-folded them for reuse in our room. We had to ask for fresh ones from housekeeping. Pool was extremely small and overly crowded, water smelled a little like urine, and was only open from 10am-6pm which was disappointing. Food at the pool is also first come first serve and once they run out, staff stated they do not replenish. No coffee or complimentary water in room so we had to buy each time from their very overpriced shops downstairs. Air conditioning felt like it wasn’t working in the casino a couple nights and it got real hot, real fast.

Exceptional

It is huge, and has everything you need. Barely had hot water. Gym could be better.

Barely had hot water. Gym could be better.

It was the bell desk.I stood in line for probably close to an hour because they had one person working an elderly man.All by himself no help.

The hotel was really clean, especially the room. Hotel entertainment was outstanding!

Got charged twice, room service took forever didn’t clean our rooms.

Amenities were great but room was dated, old. Really bad smell coming out of toilet like it was backing up. Room was full of dust balls. Ok if you need a room on a budget.

Nothing They don’t refund your deposit. I stayed half a night to sleep

Location No vegan food options and getting a little old and tired

Terrible rooms and service. Everything is so old and smells very bad! It doesn’t feel safe either.

Great location if you're visiting the convention center. The elevators were terrible but everything else was fine.

pool area. however the whirlpool only had 3 working jets in a very large pool the tv remote had to be fixed. the safe had to be fixed. in standard rooms there is no chair or table. at peak times only 2 of the 6 elevators worked. the water supply and water temperature were unreliable and in some parts completely shut off for extended periods of time. whirlpool jets needed restoration.

Nothing They don’t refund your deposit. I stayed half a night to sleep

N/a

Very good

Amazing record store called pharmacy records in the shops area...incredible finds and friendly staff. i guess elvis lived here back in the day...pretty cool lore. All good

The staff was super amazing, helpful and resourceful. 2 days in a row I was late for meetings and reservations due to water being shut off. Paid extra for an upgraded room that felt downgraded

The hotels heyday is definitely over. The best part is the location of Las Vegas Loop right out the front door. But otherwise the hotel is definitely old, the room was clean but very dated. There was no TV for one night, the elevators were down the next day, and then the water got shut off the final day for an emergency. Could've been a better experience overall.

Location to Las Vegas Convention Center No housekeeping was done even after I reported the matter at front desk ; Room #1940

The room was dirty, and had trash in the dresser drawers, and the safe was locked upon arrival. So, I had to wait for a locksmith to come and open it. The towels were old, scratchy, and smelled musty.

Great location

awesome hotel ... room was big n clean....staff very helpful

It was quiet Looks old and rooms could use an upgrade

Location They own my receipt still

Casino swimming pool bar area

Cool hotel with lots of Las Vegas history behind it. Easy to get in & out. I would definitely recommend people to stay here if you ever get a chance…

Great experience. Staff were great. Clean hotel.

A

I loved that the facilities were clean, quiet and had many options for food and shopping and slots within its own building. I didn’t have to leave except for work. The entryway floor looked like it could have been swept/mopped but I think it was just wear and tear over the years. A microwave would have been epic!

Propert was very clean, room was clean and modern with a great view. The place had everything needed for my stay. The hotel has casino downstairs along with a sports book, poker room, pool and spa. Bar in the lobby had live music. The nicest thing for socializing with my friends on the strip was direct access to the Monorail. I was able to get up and down north and south strip for cheap, without using ride share apps. Will definitely be staying again!

Expect hidden resort fees charged when checking out.

Great stay

Clean room. Convenient. Right in front of the monorail station. Restaurant options and Casino were great too.

Hotel is a bit dated, can use an update.

Room was dirty. Extremely bad customer service. Uptight. Do not recommend at all.

Fantastic stay, clean comfortable room with a great view. Love this hotel, we stay here twice a year!

Do NOT go to guest services for help!!! They are vultures only trying to offer you free gifts in exchange for a 90 minute time share talk.

I could do without being constantly stopped by the timeshare people every time you walk by them but other than that, I love this hotel. Rooms are nice, the food is decent, and it’s not as loud as the busier parts of the strip can be.

Clean room, helpful staff

The room decor is maybe a little on the corny side, but very clean and super functional. My upgraded room had a fun bar with a coffee maker dishwasher sink. Things that I haven't seen in many of the rooms I've stayed. All the staff was super helpful. There were lots of amenities that I didn't get to try, but it really is just as good as many of the higher priced places on the strip.

Horrible experience. Filthy room. Broken elevator. Loud.

The hotel is nice good location near the sphere The water in the tub feels up and the black toilets make them seem dirty you can't tell how clean they are.

We like the property like the restaurants everything that was inside their bartender was nice the bands that you guys have. We enjoyed it very well and it was very clean and the parking was good It was nothing to say about the property. It was awesome.

Exceptional

The bed was uncomfortable. Shower leaked. Outlet burned out my hair tools. And I was charged a late check out fee when I checked out at 10:30 am. When I called to ask about it I was told someone from my room called and said I would be checking out after 1pm. I was able to get my money reimbursed after a week. I will not be syaying at Westgate again

Love the WestGate! Have been here multiple times and the atmosphere is always pleasant with plenty to do. The monorail has a stop right outside which is convenient for cheap travel around town.

Noisy rooms

I’m going back soon

Ok so when I arrived I pulled up behind a family unloading there luggage, I put my car in park wasn't sure what to do. A big truck pulled up behind me and got so close to me I thought he was going to run me over, so I pulled forward and stopped. There was no one to ask where to park so I pulled around the building and self parked. I wasn't sure where the front desk was turns out I had to walk a quarter mile to get to the front desk."no luggage carts". Finally got there and someone approached us immediately. She was very helpful she even walked up up to the front desk. We got checked in no problems, it was easy. Then when we turn around the same lady approached us gave us dinner recommendation and showed us where our rooms were. Very cool. So when we got to our room "it was very confusing". It smelled bad. I mean bad. It looked as if the room had not been rented for a very long time. It was dusty dirty there was a old bathtub with rust and no light bulbs in bathroom. No coffee pot or microwave or hairdryer. The dresser looked like a 5year old painted it and dust everywhere. Now, I booked a wild card room, wasn't sure what to expect. I told the front desk I know I booked a cheap room not the dirtiest room. It was as if the room was frozen in time. I was in a room no one has been in for years. Old musty air, a layer of dust on everything. The fon

Very good

No elevator close to the room

Room was clean, shower was great. Food was expensive but good. Staff was very pleasant and helpful, especially the bellman who helped us at check-out. It was early in the morning, and he waited with our stuff while we checked out and retrieved our vehicle.

Clean room...excellent experience

Liked location away from strip.

Exceptional

Very good

Very good

Ventas muy agresivas de timeshares

Hotel was really nice and clean very good view but there was a big cockroach on the bathtub and that just ruined everything for me

Our room connected to the room next door. There was a couple in there having a very loud dispute. Really loud. I called front desk and they sent security right away. they took care of the couple.

Exceptional

We were offered no compensation for the inconvenience. However, when we were sent a text from Westgate giving us a $75 a day credit, that wasn't actually a credit, Dre was kind enough to honor the text giving us a credit for $75. The pool was a hot mess with not enough seating or staff. Instead of so many towel people, you could have used them for bar/hostess service.

Disappointing

The only negative experience we had was with checkin. The line was very long and it took us about 45 minutes to check in (it was very late at night), I would recommend to review the check in process and find opportunities to improve it.

Rooms and bathroom were not very clean

Very good

Poor

Needed to communicate parking passes

One other complaint was, this was one of the timeshare hotels, and they were EVERYWHERE! offering free this and that. Because i was with my daughter and not my husband I wasnt allowed to get any deals. The lady actually gave attitude to the other employee that brought us to th ecounter and yelled "She is MARRIED and her husbands IS NOT HERE WITH HER!!" she then slammed down a free comedy club card and said "here, thats all you get!!" i was confused at first (this was as soon as we got there and had no clue who these people were, i was asking the one woman about a cirque show when she scooped us over to that counter) and asked her "What do you mean? so, if i was married and my husband was here, what would i get??" She abruptly said " you would of gotten over $700 worth of stuff!!" with a tone like basically telling me to go away, you are nothing to me! Great start eh? Was very upsetting at the time, but now that I educated myself once getting to the room and googling it, lol, I am now aware of who these people are and stay as far away from them that i can! Pool was amazing, room was top notch with amazing views

Great hotel and good price. It’s literally next to the Las Vegas Convention making it very convenient if you are going there

Great

Passable

Great place to stay, eat, and be entertained. Definitely would recommend.

Old,poorly maintained hotel,plus hotel fees ridiculous

Great room

The room was exceptionally clean, and very accommodating to our stay.

Great hotel

Good, but not great. I did love proximity to the convention center and the strip!

Superb

Excellent staff! Monorail station on-site is convenient. a 24/7 cafe with good food options on-site. Walking distance to the convention center. Sprawling Casino on the lobby floor but not loud at all.

Excellent staff! Monorail station on-site is convenient. a 24/7 cafe with good food options on-site. Walking distance to the convention center. Sprawling Casino on the lobby floor but not loud at all.

Hotel rooms were dirty and the bathroom hygiene products were very low tier - used to staying at hotels with name brand products you can trust like Crabtree and Evelyn. Floors were dirty and sheets smelled like bleach.

Was a nice stay rooms are big

Front desk associate Bambi was amazing. I had an issue and she listened attentively and offered a solution without hesitation. She put the customer’s needs (mine) first. She handled my problem expeditiously so that I could enjoy my stay without further interruption. Thank you Bambi for “saving the day!” Great location to the monorail The room I was initially assigned to was filthy (east tower). The room had not been vacuumed- there was bottle caps on the floor and the carpet was dirty. Nothing had been wiped down. Just a mess. I called housekeeping twice and no one ever showed. I was unable to shower or unpack. When no one showed, I went down to guest services and Bambi assisted

The pool was nice. I did not like being told that we had to pay to use the gym because it was part of the spa building. Not sure if it was true but I was not about to pay.

Superb

Pleasant

Front desk associate Bambi was amazing. I had an issue and she listened attentively and offered a solution without hesitation. She put the customer’s needs (mine) first. She handled my problem expeditiously so that I could enjoy my stay without further interruption. Thank you Bambi for “saving the day!” Great location to the monorail The room I was initially assigned to was filthy (east tower). The room had not been vacuumed- there was bottle caps on the floor and the carpet was dirty. Nothing had been wiped down. Just a mess. I called housekeeping twice and no one ever showed. I was unable to shower or unpack. When no one showed, I went down to guest services and Bambi assisted

Room was clean, cleaning staff amazing and sweet.

.

Clean room

The only disappointing part of our stay was related to the food and drink cards. We paid for two cards of $75 each, for a total of $150. Since we did not use the full amount, we left the remaining balance on the cards as a tip. However, when checking out, we were charged the tip again separately, which was quite confusing and disappointing.

Very good

Everything was really good ! The only disappointing part of our stay was related to the food and drink cards. We paid for two cards of $75 each, for a total of $150. Since we did not use the full amount, we left the remaining balance on the cards as a tip. However, when checking out, we were charged the tip again separately, which was quite confusing and disappointing.

Next time I will request a room in solitary = no neighbors, since my last visit in room 382 guest was watching tv late night loud! So not cool

Clean room

The staff here was wonderful, everyone was very friendly and went above and beyond to be helpful. The room itself, though, was dirty. The duvet cover had something on it, the bathtub was honestly just gross, there were dead bugs on the bathroom floor and hair still from previous guests and things just overall seemed kind of dusty and not really taken care of.

Dingy room with mold on bathroom wall. Dirty floors. Stained sheets. Started construction at 6am.

Great Hotel..

not what it used to be

Beautiful pool area, excellent taco restaurant, great coffee shop and the monorail. Being pestered about signing up for a timeshare. A little pricey.

Location…standard….Value for money

No coffee maker Gaming floor was very small

Hotel was perfect for our quick stay. Easy to find. It was close to the strip and venue without all the crowd. Elvis decor was fun to see. Rom was good size and beds were comfortable.

Great hotel!

Hotel is near the convention center, which is great. The price for the room was fair. The room wasn’t anything special and needed some repairs as there was some water damage in the restroom roof. Overall, for a short work trip. It was acceptable I guess.

Amazing! Everyone was so nice!

Hotel Lobby smells like cigarettes. TV remote didn't work. Room was spacious. Couches were dirty.

The property is nice the rooms were nice and clean but a little smaller than I expected.

Yes ?

I love that the monorail is right outside. It makes it very easy to get around the strip The elevators were extremely slow

Only wish there were more food choices offered.

We always stay here just perfect

Beautiful experience, I got a free room upgrade, it was a beautiful experience. I will definitely return. I just found my favorite Vegas stay.

Very clean, I can say I had a pleasant nigth

Staff was friendly and helpful

This hotel was amazing!! Stayed here with my family while on vacation, and had the best experience ever. The view was beautiful, and there were many things to enjoy within the hotel. I would definitely stay here again, and recommend anyone looking to give this place a chance.

only stayed for one night staff friendly and helpful

Easy access to the hotel Pay for parking when staying at the hotel

First time staying here and its amazing great stores clean and casino is amazing I will stay here again anytime we go to vegas

very clean, roomie, forgot how small double bed is, it's like a twin bed. bathroom was nice clean but the drain was rusty.

Great value in a clean affordable food where they don’t try to gouge you every chance they get like most other hotels in Vegas. Only bad points were bad water pressure and really slow and limited elevators during peak hours. Best sportsbook in Vegas and good variation in available food options. I’d give it 7.5/10 stars

Agarrarlo unas semanas a tiempo es mucho mejor ofertas

Great vibes

Nice stay

Pool is nice, staff is super friendly, room qas well maintained and clean. Overall great experience.

I had an amazing stay at the Westgate Las Vegas Resort & Casino and would absolutely come back. From the moment I arrived, the staff was welcoming, professional, and made check-in quick and easy. The hotel has a great balance of classic Vegas charm with modern updates, and everything felt clean and well-maintained.

I enjoyed my stay at Westgate. My room (double beds) was clean. The Bell desk was very kind to hold my luggage even after check out (I had a late flight out). Furthermore, the monorail has a stop at Westgate which is very convenient. I would recommend this hotel to my family and friends.

Room was very nice with large comfortable beds. Staff was rude, unavailable, and generally unhelpful. Elevators were slow and inadequate for the number of guests. I picked this hotel because it was in an excellent location. If I had known what a crappy hotel it was I would have made another choice. Don't worry you won't see me again. The hotel could be better staffed with more people who actually wanted to help the guests. As noted above the speed and number of elevators was totally inadequate. And your checkout procedure is a relic of the 20th century.

Clean and spacious

Good and simple.

The room was nice, however I did not appreciate all the giddiness resort fees and I never got the WiFi password. Staff was Excellent tho.

I did not like it my truck was broken into and when I informed the hotel staff the did not care and when i called 2 weeks later for update they didnt even file a report. I guess they didnt think it was worth their time even tho i lost over $2000 worth of stuff. Everything

Clean In the bedroom we reserved there wasn’t even a coffee maker. Too basic…

Really good for a smaller trip in Vegas. Sportsbook was huge and felt more inviting than others.

*The location, not right on the strip, but not far either. * The convenient monorail connection * Great Live band in the Casino area! * Front desk was kind Dislikes: 👎 *The room litterally smelled like urine as soon as we walked in. Bathroom/ sink/ shower water smelled putrid when you turned the water on. * Drinks were the worst, and most expensive drinks I've ever had at a Casino in Vegas, and I've stayed at at least half a dozen different locations. * You have no choice but to pay for 2 entire days at the parking garage even if you're staying for just one night.

Great yime

First of all i booked the room because they offered me 75 dollars in food credit, when I checked in the lady told me she didn't see my offer, then we paid 50 extra dollars to check in early and the room they gave us smelled so bad Me and my Wife could not take it we had to change our room. Overall wasn't bad really good restaurants, wish I had my 75 food credit they offered while booking the room, Edge Stakehouse can get expensive.

Great location if going to festival at fairgrounds , easy access to monorail’s. Hotel is a little dated but rooms are newer and clean Parking isn’t included and has high resort fees

Friendly staff, comfy beds and less crowded hotel compare to hotels on los vegas strip. Not a walking distance to any of Las Vegas big attractions.

We had an amazing stay..... the staff was very friendly, helpful and professional. The room was fantastic and we will not stay anywhere but here from now on.

Room was clean and a nice hotel to stay in. Elevators get way to backed up and I ended up taking the stairs down from the 20th floor at check out time.

Room really clean ! Beautiful bathroom ! Beautiful view!

Amazing price & they took care of us.

Busy but good

Furnitures outdated, bathroom curtains falling off the bar, housekeeping not inspecting room for trash

The elevators weren’t working correctly and it literally took us 45 minutes to get out of our room. Then the parking was a whole another disaster because nobody bothered to tell me that I had to pay for a parking pass and instead I got charged $150 and it only been 10.99 a day…

Cable tv was out all day and night. Could not watch anything but a black screen in my room.

The room was clean. It could use some updating but they were clean It was ver convenient to the convention center

The pool is very far from the hotel.

No laundry facilities unless you’re a timeshare member.

Great location and view of the sphere.

We really liked the room and the fact that the tram was right outside the hotel. The North Tower elevator weight was long because one of them was broken but other than that everything was great. It is far from a lot of things but the tram makes it great

Kinda of dated, but it was a great stay. They had everything available on property. A stove a coffee place a few nice restaurants. Gym a nice pool area. Plus it has a monorail station. I'd stay at the Westgate again.

Room was nice, spacious and updated. Great value for the price. We were not there long but overall we liked the vibe.

Clean room.great customer service

Greta location close to the convention center.

Bad

Got to the room and they were fine. Nothing special. Mostly clean? There was a soaking wet spot on the floor about the size of a plate and that was off putting. No coffee maker, no microwave, no water refill area in the whole hotel. All the amenities (fitness center, hot tub) close down incredibly early (thought this was vegas?? Why are things closing at 5pm) so we weren't even able to use them our entire stay so that was pointless and made the sting of "resort" fees even sharper. Apparently you can't even be in the outside area after 6pm or the staff will harass you and say it's closed - not in the pool area, just outside. They also continued to lurk in the lobby, trying to get your attention to drag you back to the counter and sell you stuff every single time you leave your room. It was so incredibly off putting and I've never experienced that at any other hotel in vegas. I will absolutely not be staying here again.

There was construction going on they were putting in a new bar so the machines were really tight when I didn’t win barely anything just enough to keep playing grinding going on all day super annoying my room had a septic smell to it. I was on the 15th floor, I think after I was in it for a while I got used to it, but I’m not kidding you when I walk through that door the first thing I smelt was a septic poop. I got a OK deal on this hotel but I would probably never stay there again. It’s too far off the beaten path and the room was smelly.

Probably perfectly fine for a quick vacation or party, but it's a little worn out. Rooms very noisy. Again, perfectly fine unless you're there for a conference or something and want a quiet, dark room and intend to sleep normal hours.

Clean room, helpful staff, great stay

Very close to the Monorail. None

S

I wish that heater in my room would work.

Solid place to stay. Central to a lot of the area

Affordable, room was comfortable, single deck $10.00 table, Pit boss and dealers were happy,

Very friendly staff clean casino. Elevators took a long time.

Outdated. The nightstand lamps were not working and we couldn’t get help even if we called two days in a raw.

Had an amazing time at the westgate highly recommend was clean lots to do and not to far from the strip and thank you to Tim at the roulette table for such the good Luck on my big win!!

Very, very impressed and pleased with my room. However, very displeased with 10 - 15 minute elevator wait times! Also, parking was very confusing. I think I was fined for parking on premises. Also had to initially change rooms because the next door neighbor was having a concert in their room!! Walls are too thin!!!!

The staff was amazing and the hotel room was incredible! Definitely recommend this for a place to sleep and for a convention

Housekeeping was friendly and helpful. She mentioned she has worked there 25 years. That's amazing!

Room was spacious and clean. Hotel is old and away from Vegas activities. I was really annoyed by frequent leading questions from guest staff asking me to buy the hotel timeshares, whenever I walked to elevators, reservation desks, and main hall way.

Room was great. Received an upgrade from Somsak and he made us feel very special.

Everything was awsome

Vonda check in rep was awesome

Room was perfect and an amazing view of the sphere.Very quiet!

Nice clean and fresh 👌

Great room and staff

Room and area was nice. The staff that kept on nagging for shows and tickets were not nice.

Staff was top notch throughout the property. From the check in counter to the restaurants to the casino employees. Very friendly and accommodating. I highly recommend staying here and you must eat at the sushi restaurant and the Edge steakhouse was 5 star. Service was incredible there.

We had stayed at this hotel 10 years ago, now we came back again and found it’s still brand new ! So excited!

Cold shower, room was not clean, valet was slow.

Room was ok … decent … outdated . The drawers wouldn’t stop opening y but itself … tv remote and programs didn’t work … bathroom shower with very low water pressure and water was coming out of the head of the shower

Rooms were nice staff very helpful

na

Ok

Water smelt terrible from the sink Poor isolation USB plugs non fonctional Not enough bedding (very few blankets) Shower’s head very poor quality and weak jet

Casino, waitress not very friendly.

THE ROOM WAS OUT DATED

checked at reception to make sure all paid before leaving and got a midnight call to come to front desk to pay another day of parking! Left hotel 4. hours later for plane. Attended convention so only restaurant was Sids, boring after 3 days. Food only fair, service fair. Spa was ok but facial and massage fair.

They don’t clean the tom unless I called

Everything was fine. Room didn’t have desk and chair.

Perfect distance from convention center

Nic

terrible service, room was dirty

Clean hotel and convenience for our business trip

We enjoyed our stay here. The food was very good and generally affordable. The bar and band were great. Front desk and staff generally very nice. Parking was not easy. You almost have to valet. The timeshare aspect was terrible. The timeshare sales staff was pretty bothersome so we will not be back.

Clean room, great view, slots were paying well and the craps table was lucrative

Location was excellent for convention center access.

Everything was really great. Just 1 single nit great thing for me anyway was the "resort fees" that ended up being almost as the total price I paid for the entire time I was there for the room itself for the 3 days. The resort fees ended up being right at 60 a day. Includes wifi, pool, and fitness center. I didnt bring a bayhing suit nor did I plan on using any of those amenities and truly will look closer next time in case I missed it in the fine print.

Clean rooms

Room were spacious and clean.

Staff support was lacking, room wasnt clean. Vallet lost our car for a few hours. Will not stay here again.

Room was awesome and clean! The only thing was the staff were very demanding with approaching us every time we got on the elevators about timeshare. Some were very rude.

Love this hotel! It was nice to have the tram right there; the staff was great and its dog friendly!

We changed room 4 times and there was a roach in the bathroom. Will not go bk!

Nice view

Nice room views

Room was dirty.

Staff, Valet were outstanding, made up for the disappointment of the room.

Great upgrade to their newly remodeled suite. Overlooks the Sphere.

I was running late upon checkout and had to do and express checkout I received my folio later only to find out my $75 daily credit was not applied

There are bugs biting me in the room

This resort was wonderful. I had a great time. The room was beautiful clean way beyond my expectations. Thank you Expedia for making this choice for me. Highly recommend 10 out of 10.

Very clean room and hotel.

The room was comfortable. The housekeeping was impeccable. My only complaint would be the $25 a day microwave rental.

Room didn’t reflect the description on the website. I was moved to another room that room had issues with the TV. Also, the sheets appeared stain the issue with the TV required maintenance to be in my room for a period time. The staff was kind and friendly great entertainment at this location.

The staff is fine. The bathroom needs repair. Overall the room is fine.

Clean room, great view, gorgeous shower. Bathroom had a lighted magnifying mirror to put on makeup.

Room was clean and smelled good given the hotels age. Extremely happy with the room, amenities, and hospitality. Westgate has everything you need without going to the strip. Monorail conveniently located just outside of hotel. Parking is just $10 a night. This is truly a hidden gem and prices have gone up since my first visit to Westgate.

Nice, but rooms were a little dated. Not like in the photos. Overall not bad....

Cleaness and staff was very nice

Broken cabinets, bathroom door wouldn't shut. I paid for a luxe room and I got a run of the house cheap room. Neighbors trying to come in through our connecting door. Just horrible experience

I went to see a show, and it had everything i neded.

The room was clean

The iron had gunk which burned a hole in the slacks I was ironing. Had to fill out a report and ended up getting some hotel credit for the hotel restaurants. The lady at the front desk was really kind and helpful. She made the difference between 1 star and 3 stars.

I understand tipping is appreciated, but this kind of gesture negatively impacted my experience. Overall the stay was okay, but I hope management addresses how situations like this are handled in the future.

🔥

The staff at the Westgate were very quick to respond to all our needs. There were some hiccups but they made it right fairly quickly.

The room was clean with a nice shower, but there was no microwave, even after i requested one at front desk. We had a fridge in room, but no microwave. We were also charged $10.99 per day parked in the ramp at the north tower. Should be free because we were charged $150 in resort fees.

yes, appreciate the good staff and we did enjoy our time with your hote;

perfect

Location

the room was very clean and comfortable

it was a good stay wished they had microwaves in the rooms but besides that clean very nice staff as well.

Clean room. Neatly made up. Functional.

elevator wait was bad

Ace here. The Westgate is great! If you can get a good deal just book it. They were courteous and willing to offer free room upgrades if available. If your looking for low key and short walks this is not the place. But if you are looking for a full Vegas casino atmoshpere this is the place. Alot to see and do.

The room is not a premium room as advertised , secondly my room was not cleaned as per my request

The room was spotless, very spacious. The room could use a table and chair. The staff throughout was very courteous and helpful. Very friendly from the time I arrived until leaving. My only concern is the booking process. Need to have travel agencies in agreement with Westgate policy to assure no misunderstandings.

Room. Was excellent

Always a great time staying there, can't wait for the next one. See ya soon!

My suggestion is that your room service needs to pay more attention, as no one cleaned my room since I arrived.

The room was clean and the staff was very friendly. Loved the casino and food

Clean room and welcoming staff.

Gave me a room that did not look like photo

Great view from room if city. Nice clean spacious.

The room is super clean and the staff from check in, room service crew are amazing

Yes everything was great

Clean and roomy

Great location.

I had a $75 per day credit for food/services which I did not know till check out. My bill for 2 nites was approx $140 per nite. I cancelled 1nite of original 3 and got a $30 credit. I will not go back or use Expedia again. I will tell my friends in LA and other people I know who attend surfaces and WOC.

As with everything in Vegas there was a residual cigarette smell in the room, faint but there. Monorail was super convenient, just steps from the entrance. Also since the hotel is off strip it was more manageable in terms of walking to food court, shared ride pick up etc.

Great stay

Very clean

Would be nice if the front desk staff act more friendly and willing to help.

Only bad experience is the constant annoyance of time share sales

Taco place inside of there was horrible. I even got sick from it. The only other restaurant that was open was Benihana’s and the line was super long. There should have been free breakfast for $200 a night. There was a promotional guy trying to give away free merch in exchange for booking 1 or 2 more nights, he was very pushy and rude. However, the guy at the front desk who booked our room was super friendly And professional. The room itself was decent. No real complaints about that. The hotel itself was not that nice at all. We will never stay there again

Room was nice hated being harassed to go on tour or get free tickets

My stay was comfortable. Will consider staying there again next time i'm in vegas.

Great casino and hotel!

Very good

The staff was very friendly and helpful… The room was clean and very spacious, much more than your typical hotel room… That is super important and very much appreciated. It makes the stay much more comfortable.

The staff was very helpful and super nice. The room was clean and very spacious.. that is such a nice change from your typical hotel room. We really appreciated the extra room.!!

Horrible, water wasn’t even normally included, hotel staff rude except for the last lady that checked me out.

When I first walked in to the room. I went to the bathroom and it was dirty. There was some hair on the floor and also the shower tub was dirty. When you flush the toilet, it was very loud. When I took a shower, the spout diverter. When you pull on it in order to get the water flowing to shower head. It was coming out of the wall. I took a picture of it. Also I could hear the people in next room very clearly. And there is more. I’m not the type of person that likes to complain but this was very bad. And an other thing, I don’t understand if you’re staying at a hotel. Why should you pay for self parking. This was terrible.

This resort was nothing but amazing. So clean and service was immaculate!!!!

Clean room, great staff and a great place to stay.

Very clean rooms. Staff throughout the facility was extraordinarily friendly.

The room was nice, the hotel was clean and I liked the food and beverage credit.

Nice room. Wish there would have been a coffee maker in the room. If you stay there be prepared to be approached about a free gift. They are trying to rope you into a time share. It became annoying how many times we were approached during our stay. It is also not a 90 minute presentation like originally promised. More like 3 + hours. We didn’t appreciate being bullied when we kept declining the offers that were presented to us. Time shares are not for everyone and it was not a great experience when you feel like you are being pressured and judged when you say no.

No, nothing to do with the Staff. I had a room with a Bath and Shower. However; the Bathtub was quite slippery. My in room telephone didn't work. And the drain apparatus was broken.

The room my book wasn’t available so they assigned me a different room. It’s a great location if you’re headed for the convention center. Breakfast was really good as well.

FrontDesk staff should greet well.

The room was not bad. No coffee maker though. A welcome water bottle would be nice since there is no drinking water on the premises.The guest services only cares about timeshare. Timeshare process is longer than they tell you and they don't treat you right. Don't fall for the lunch - it's mostly salad. The resort fee is high but I was not sure what it covers. The website lists wifi, gym and pool, which I didn't use. Location is a bit far. They do have a shuttle but it's every hour. Every 30 min would be more convenient. I will probably choose a different resort in the future.

Also housekeeping was terrible. Left for the day all three nights expecting the room to be cleaned but was not and had to call down for service. They didn’t even vacuum

Sid’s staff are very friendly.

Toilet didn’t work and we got roped into a high pressure timeshare sales pitch, other than that it was great. We enjoyed the casino and easy access to monorail.

They need to provide accurate information on room credits and how they can be used

Vape found, room smelled bad...Housekeeping manager took 2 days to follow up...moved to a better room.On day 3, housekeeping that was requested was not delivered.No clean towels.In the ebening somebody delivered 2 towels and 2 wash cloth for family of 3

Rooms

Room was a bit older but the property was nice. Convenient access to the monorail to get around the Strip.

One thing that was off-putting was the number of staff and the frequency of being asked to sit through the timeshare sales pitch.

No clock in the room. Trash from previous guests in cabinet. No tissue in bathroom. Was told to leave trash and dirty towels in hallway to be picked up. $50 resort fee was paid for nothing. No benefit of resort fee. Was hit up upon check in and squandered into time share presentation that was supposed to be 90 min but was 3 hours. Japanese steakhouse hostess was rude and we left.

The staff was incredible, everyone was so friendly and helpful. Even though it’s an older hotel, I still felt like everything was really clean. My bed was also super comfortable. The only thing I would say is that for safety purposes, a few more lights in the hallways would be nice.

Clean room, lots of space. Hotel was very clean and easy to explore.

Everything was great

Spacious clean room with an amazing view to the sphere. Corteus staff. Fun and great entertainment. Sid restaurant is the best for breakfast and Silk restaurant delicious romantic for dinners! Love it!

Staff is very friendly, clean and reasonably priced

Everything we need in one location. The sportsbook amenities are pretty good…could be a bit better, getting kinda worn out. Good mix of older and new slots…which we like! Live music every evening! Nice bars and TVs for game watching every where in the casino. Decent rooms and prices are very fair for everything they offer on site. The monorail is just outside the front entrance if you do want to venture out. All in all our favorite place in Vegas! This is the kind of place you end up extending and returning too! Happy New Year!

House keeping did not come to our room to see if we needed anything the whole stay and when I called to have something brought, it was delivered with unfriendliness, like we were bothering them. A house keeper came by 2 hours before our checkout time and I don't know what she said", broken english. But she wasn't asking me if I needed anyhthing because she didn't have anything. I felt like she was seeing if we were still there.

The room wasn’t as clean as could be. I found a bottle under the bed, and trash behind the tv. There was a dental floss toothpick on the floor under the desk. Other than those items the room was fairly clean. The room itself was wonderful. It wasn’t the room I requested, but I’m assuming they didn’t have anything else left the clerk at the front desk didn’t mention that she was giving me a room with a double bed. She just let me be surprised when I got up there. But I love the room. I love the view from the room. I loved being on the 22nd floor. Most of the staff members were excellent and professional, and friendly. There were a few who seemed disgruntled and angry. One who stands out in particular was a server at the food court, but I must say that all of the staff at Sid’s cafe were very professional, courteous, and prompt with service.

Good hotel prices

No tienen café en las habitaciones apenas un jabón

Did not appreciate the pressured time share sales. Vendors pushing their products on us. Air conditioner not working when we first arrived.

Yes

This hotel stay was the worst I have experienced in my life. We did not receive housekeeping services until our third day, despite multiple calls requesting service. We ran out of toilet paper and had overflowing garbage. We called and requested housekeeping on our second day when we ran out of toilet paper and they brought more toilet paper but simply left it sitting outside our door with no housekeeping. We did not have a Do Not Disturb sign on our door at any point. When we finally spoke with staff about the issue, they said they could not understand how this happened, however I have since read multiple reviews from other guests describing this exact same experience at this hotel. We called again the morning of our third day and requested housekeeping, left for a few hours and came back to no housekeeping service, called again and were told someone would come, came back half a day later and still had no housekeeping, only garbage bags left outside our door, called a third time and requested a manager and were told there were no records of our previous calls but now that they knew we needed housekeeping someone would come. They sent someone who could only empty the garbage but could not clean the room and he requested that a housekeeper come. Our room was finally cleaned at 1:30 a.m. on our fourth day. Not to mention the valet parking, they charge $20 per day but attempted twice to charge us $20 multiple times for the same day within hours of each other even after we showed

Bring your own hand soap

Statues

Clean, quiet room with great view of NYE fireworks. TV didn't work though. Otherwise very nice. Also right next to monorail which was great for getting to from the strip

Staff was good especially during New Years!

Room was dated but fine. Bathroom seemed newly remodeled but minor cosmetic damage to walls floorboards etc. View from room was fantastic.

Great staff

Great restaurants and staff

We booked the "wild card". Wont do that again. Overall, it was fine, not as good as the first time we stayed, but overall the Westgate is a great place to stay.

Had to ask housekeeping for toilet paper since there was none in the room. Other than that good.

I'm a Local. Always enjoy my staycation at Westgate.

Everything was good

The whole place reeked of smoke, not a friendly staff when we arrived. I would NOT stay here again!

Great location right beside the mono rail

It was a good place, love the atmosphere.

Clean room, staff was helpful

The room was exceptional!

room had a good view of the sphere

The staff were friendly and the hotel was clean. The only thing I disliked was that the walls were thin. You could hear everything the room next to you were doing.

The hotel seems very dated all depending upon the floor wing and room! The walks are paper thin on the 11th floor—I had to change rooms to avoid hearing blaring TV all night and conversations! Also very smoky filled.

Pool indoor

Clean room and linens comfortable bed.

It was my first hotel ever which doesn't provide toothbrush and slippers(

Good Customer service

Great

Every time I flush the toilet it made sound like airline bathroom. Other than that the bed was pretty comfortable and had nice view.

Great deal

Rooms were very clean and nicely renovated. Hotel staff at the registration were very helpful and valet parking was fast. Monorail station is right in front of the hotel. This is an older structure and grounds were a work in progress. For the price it was a great value.

Great service

Favorite spot

The parking garage was a bit far especially for people that may have issues with getting around. Overall it was a great hotel.

The monorail very close from the location.

we received no maid service for our entire stay! I called the front desk to ask for towels on our 4th day, spoke to a manager on our 5th day and ran out of toilet paper on our 6th day. Motel 6 treats you better than this, and doesn't charge a $50 a day resort fee.

Our room was not cleaned, used towels were not replaced on our second day of staying.

Room is clean and good.

The Westgate is always my go-to place to stay when visiting Vegas...I love being able to jump on the monorail and be wherever I want to go in town for a reasonable price. The rooms are always clean and there are plenty of high-end restaurants on property. The biggest draw-back on my last trip was the endless barrage of time-share sales pitches. It got to the point where we would try to find alternate routes to avoid the sales vultures lurking in the hallways. Other than that, the Westgate is still one of the best values on the strip.

Good last minute stay and great location specially due to the monorail being there. Room was decent, yet the bathroom sink clogged right away and the shower head was loose. The staff was nice; however, the staff that are trying to persuade you to go to the free breakfast and get rewards, completely overwhelm you because they are very pushy, yet we didn’t fall for it after at least 50 offers in 3 days. The casino service never came to our table or machine when we requested it. Food was good at the food court and cafe. Also, least but not least, we asked for housekeeping on the morning and when we came back at night we realized that they did not clean our room. Overall, it was a good stay and would stay here again due to the first mentioned items, but nothing is ever perfect

Nice room and my stay was pleasant.

Staffs are great, amenties also are good, however, the air conditiner in my room didn't work well sometimes. Once I asked front staff, my room become warm. After that, it is warmer than temperature I expected in spite of setting temperature. I mean control system is not good a bit. lt is within the condition I can sleep.

Great place

Clean room

First thing I noticed when I entered the room is the large mirror on the wall was dirty! The paint on the bathroom door was peeling off. The room was old, but it was clean. No complimentary water, was not informed where the ice machines were located. The front desk staff did not inform me that there was a free shuttle to the strip. Nor did they inform me that if you scan the barcode on the hotel card you can see everything that is happening at the hotel. I only found out that information when I checked out, I was very disappointed!

Clean room, friendly staff

The staff was great.

Room barroom that sink water go so slow old

Excelente ⭐️

The whole buildings staff is amazing, friendly, and made us feel welcome. The room and view were great. Location was good, lots of stuff nearby including the strip, and the monotrail is right there. Highly suggest using it. The bar vibe is awesome and all the food spots were phenomenal. Definitely coming back

Great staff and wonderful room. My family and I had a wonderful time there.

No complaints

Room was very clean, and staff very friendly and helpful. Would definitely stay again.

Quite and clean.

The staff was rude and hotel run down

it worth the money

I not check hot tub

Everything was spectacular. Rooms hotel associates accommodation convenience.

This is where we stay in Las Vegas. It's an excellent facility with plenty to offer. Dining, entertainment and gambling are on site. The fact that there is a monorail stop at the Westgate is a hugh benefit and allows afforable and easy transport along the strip, which is great since we travel to many differne venues. The staff is friendly and helpful. Nothing but good things to say.

Fun!

Staff was great. The location was great too, I didn't want to be right on the strip and this was perfect. My complaints are the resort fees seem high for no reason. I have cell service, so i didn’t even connect to wifi. You could at least let that fee cover parking. When your pool is closed, the fee should go down. You offered literally nothing at over $50 a day.

Clean, welcoming

Everything worked as planned

On our way in,we were Pleasantly greeted by staff. We were offered free things at the ser ice desk. We got excited since it was ZTE 4qour anniversary.The first room was not in good condition. Then were downgraded to another room. We were moved to 3 different rooms. It took long to settle in since we had already unpacked. We were offered free comedy tickets though.the staff is amazing!!! Great service. 👍