The Cosmopolitan Of Las Vegas

It’s in the center of the strips

The views from our room were phenomenal, especially overlooking the Las Vegas Strip and the Bellagio fountains. Watching the fountains from above was a memorable experience. We also loved the location. Being able to walk directly to Vdara and Bellagio without having to step outside was incredibly convenient, especially during the busy evenings. The combination of great entertainment, stunning views, and an unbeatable location made for a wonderful stay.

I loved everything about the place! I just wished the pool hours were longer!

This hotel is great! We stayed in a balcony suite overlooking the Belagio fountain. The room and view is amazing! We have stayed here before and made sure we got the same view again this time. We did have some issues with the housekeeping this time though. The bedspread was not clean and they had to come change it out. There's a huge bathtub with a view in these rooms. Ours had a ring around it that my wife had to clean before she could use it. There were a few other small things with the cleanliness of our room this time. We love this property and will be back but we expect higher cleanliness standards from a higher end property like this. We used the spa and it was great! Massage was one of the best we've had. All in all we really like the Cosmopolitan and will likely return.

Checking in was a nite mare 45 minutes in line. Then said they would text me when my room was ready. Three and a half hours later I went up and asked about my room. They said I would need to wail for the second test. It never arrived. I texted the number back complaining and they said my room was ready. I had to stand in line again when they told me my room was ready. Four and a half hours later. But they said they didn’t no anything about the text I was supposed to receive. Check out process was equally awful! Scan a bar code check out failed every time even though I could see my bill. Went to a keyosk would not work. Not standing in line: I had to call the hotel to check out. Then could not get out of the parking garage machine not working properly! I was charged $25 parking to check in another $25 when I came back.

Fue increíble la estadía

Tldr: Cosmopolitan is nice, great spot, good food and bars. Lanai suite is nice and enjoyed the stary. The check in process was the only part that felt less than ideal. Was told early check-in was available when arrived. Then proceeded to wait 2+ hours for the room, but they kept telling us it was ready. Communicating there was an issue or a wait would have been helpful so we wouldn't have to sit there thinking we were getting the room any minute. There was a spot on the carpet that was clean but a appeared something happened there which makes me think that was part of the delay. To remedy the issue they gave us a couple of $20 vouchers which considering the price of the room could have been better. Overall, enjoyed our stay and had a good time.

The rooms were nice. Both suites (Lanai & 2bd/2br City suite) were great and spacious. Cosmopolitan overall is a great spot on the strip. So far best experience right in the middle of the strip. Service was good overall. Casino is great. Made some money too. Clean which is highest priority. The less than good: The Lanai suite seemed have had something happen to the carpet near the bed. Were checked in pretty late considering was told early check in was available. So waited a long time to get a room. Seemed like something happened in the room and they had to take care of it. Better communication would have made it more bearable. Was given a couple of vouchers to make up for it so was helpful, but overall for the price felt they could have done more to remedy the situation. Mostly communication would have helped because they kept saying they were getting it ready any minute only to wait 2+ hours thinking we'd get the room any minute.

The room that we stayed in was OK I love the terrace but the carpet was pulling apart. The wallpaper was coming . It could’ve been that we got a room because we have a dog, but I felt should’ve been nicer. my favorite part was the terrace.

They didn’t really honor any of the hotels.com benefits unless we asked multiple times and had to call after check out to have them adjust the bill. No early check in, no late check out, super long lines at the front desk for anything and they weren’t very welcoming, but all service was pretty quick when you call from your room. Room service, pool waitstaff and the bell staff were the most helpful. Overall a nice vacation.

I had a wonderful stay everyone was helpful

A

We had the two bedroom suite with city view and it was perfect. there was lots of room and private. This is now our favorite hotel as we have been to most of them. I would for sure recommend this hotel

Great selection of restaurants. However there is a fee for everything. Margarita by the pool for $27 is bit much.

Lovely property. Excellent food court. Would def stay again.

This hotel is awesome

I was approached by a employee very rude, I was treated very horribly

Honestly, I’ve stayed at Days Inns and had a better experience than this hotel. I would highly recommend another option on the strip.

Bed have a dip in it chairs had food in thy corner of the chair stanks on the blanket

Our fountain view balcony room was great! We got a nice cabana upgrade. Staff were very friendly. Great location on the Strip.

The hotel was really nice and luxurious

Loved it.

We had some issues at check in and the front desk staff went above and beyond for us. The rooms were spacious and very clean. Highly recommend this hotel.

It was chill and there are a lot of places to sit around on a laptop or a book.

I

Everything was except for making sure they dont double charge the resort fee since you already have paid it thru expedia.

By 3:30 p.m., after the official 3:00 p.m. check-in time had already passed, I went back to the front desk to ask about my room. The employee told me they were “finishing up” and that I would receive a text shortly. When I still heard nothing, I returned again at 4:15 p.m. and explained that it was already well past check-in time and asked what was going on. The staff member helping me responded with an attitude, made a phone call, and then simply handed me my room keys without an apology or any explanation. The only thing she said was to use the elevator behind me. This was the worst customer service I have experienced at any Las Vegas hotel despite staying at many different resorts over the years. Delays can happen, but poor communication and an unwelcoming attitude are unacceptable. Based on this experience, I will not be staying here again.

Room From 15 days They sayed 3-5 working days i will get my deposit back refunded Untill now 15 days passed no money come back Why they told me 3-5 days , please talk to hotel check why still i didnt took the money back Its 450+140$ 590$

It took quite a bit of time to check in, even at 9:00 PM on a Wednesday night. There were not very many reps working the check in desks. The woman we interacted with was friendly and helpful and offered us bottles of water while she worked on getting room assignments. We had reserved two rooms, and she bumped us up to a 2 bedroom penthouse suite as well as a 1 bedroom suite with a balcony overlooking the pool. Needless to say, the rooms were beautiful, and the upgrades were much appreciated! The rooms were both spotless and in excellent condition. Parking in the garage was $20 I believe, and it took us a few loops to find a parking spot.

Clean, spacious room. The breakfast restaurant was nice. Location was excellent

cleaning room and lobby staff wasnt helpfull at all and they charge by mistake and extra.

The priority check in was a dream!! Everyone we encountered was kind and helpful! Will definitely stay at this hotel again!

The front desk was very unprofessional

This hotel from the beginning to the end was absolutely amazing!!!!!

Beautiful property just a lot of hidden fees.

Hands down best casino in vegas!

The location is very exceptional and they clean the room day by day Very rude lady in check in area

EVERYTHING

Exceptional

Exceptional

Superb

Exceptional

Good cleaning

Good hotel very central

Clean and organized! And loved that it didn’t smell like smoke! Everything was amazing! Even the balcony fountain view!

We had a great time. Location was great, everything was clean, beds were super comfortable. Checkin was a bit of a mess -- We got a message saying we would be able to check in early (noon) through the expedia app. When we got to the hotel (12:30) we were told the room wasn't ready yet and that we'd receive a text when it was. We didn't receive a text that the room was ready until 4 (an hour after regular check in).

Great stay! In the middle of everything. Staff was helpful and friendly. Casino had many machines and tables. Check in process was slightly confusing but overall nice stay, we will be back!

Amazing experience

Me encanto este hotel, lo repetiré

Nice view to the strip

Really was such a fun trip! They did a great job

Good location A little pricey for the view we got from our room

Very good

The bell guest was no help because hotels.com is a third party. You guys are so hard to reach and never responded thru messaging as well. Also I am owed a refund

.

To Marquee day club

Rooms were spacious and clean. Pool was nicely maintained. Casino not very smoky. Great restaurants and bars.

Well we found mold in our stay in both the rooms they put us in. The connected walls shower,bedroom. Has the walls building up from moisture and mold growing beneath.

Exceptional

Without a doubt, the best hotel we have ever stayed at. Celebrating our 5 year wedding anniversary. The staff made it extra special. Room was fantastic with a breathtaking view. 10/10 Honestly, there was nothing we didn’t like. We loved this hotel !

Hotel great but front desk are rude

Thank you for a wonderful stay

Upon check-in, the experience was already soured. A very rude gentleman with an iPad treated me like I didn’t exist and spoke to me condescendingly and was patronizing. That was my first experience of waiting for my room. The hotel sent me two notifications prior to check-in that I was “VIP” status, which meant if rooms were available I could check in as early as 1:00, unfortunately, none were available for me to check into, and my room was not ready until after 4 o’clock. They had told me I would receive a text, I did not receive a text and had to get back in line to check in to discover that indeed, the room was ready. My view was supposed to be of the Bellagio fountains, while I could see the fountains the view was primarily of HVAC and dumpsters. Not being high enough in the building meant I was close enough to the street to really be overlooking a parking lot and hotel equipment/garbage. There were not enough tables open, and the ones that were open were all $50 minimum, unless you wanted to play Free bet 21… which is not blackjack. The towels were like sandpaper, the TV remotes barely worked, and the glass on the balcony was disgusting.

Well designed systems Mid sportsbook

Superb

The room with balcony and view of fountain was magical. Ill book this room again. The main casino floors are very confusing. But the staff is great at helping with directions.

Longer pool hours

Great stay

Very nice hotel we always stay at this location

Property and the amenities were excellent just busy on the weekends

Superb

Very good

It’s quite amazing at the cosmopolitan that you have the opportunity to have fresh air in your hotel room with their terraces. Vegas is very stuffy and most of the casinos are smoky and closed up. I appreciate how fun the Cosmo casino and hotel is. Being able to wake up at six in the morning and open your door to fresh air is a game changer. The sports book is fun as well. They have an ample amount of swat machines and table games. The pools are nice. Good times.

The room was nice, nothing special, except for the pillows which were horrible (maybe a way to boost their neck massage services on the casino floor). The hallway had a room service cart across from my room, with old food sitting for a full day until it was cleaned in the morning by the crew. I didn't use the pool so can't comment on it. Blackjack tables had a $50 minimum for most part of the night, which can get a bit much.

The room was spacious and having two bathrooms made the stay more comfortable. On the downside, the shower door didn’t close properly, the shower seemed a bit outdated, and the water flow could be improved

The terrace view of the fountain is phenomenal.

Location Poor lighting in rooms and alleys. Also, very basic toiletries. Water bottle in room costs $14 which is ridiculous.

Amazing service over all

I got two rooms after requesting multiple times … when I was there they told me wait few hours your rooms are getting clean and it’s together… they gave me room on different floor, I went back to ask they finally gave me room at same floor but not together… no email from them at all about room keys, my card has $40 unknown charges d property downstairs is smelly and wornoff

We had an awesome room with a terrace over looking the fountain. We could not have asked for a better experience.

Not have any bugs but other than that it was a cool getaway

Best view in the city, dead center of the strip. Younger, fun, more energetic crowd.

Very fun, busy, hotel. Younger crowd, in the middle of the strip. Great views!

Exceptional

Beautiful Stay!

Front Desk was chaotic. Had to get new elevator/room key 3 times. Frustrating but enjoyable stay at The Cosmopolitan.

Also if you leave something behind, good luck with the hotel retrieving it. I left my toiletry bag and very expensive things inside of it and I lost it all.

great!

This was our first time staying at the Cosmopolitan. We’ve walked through many times, but never had a room. We will definitely be back. My wife and I are low key people, and we were a little worried about the Cosmo being a little over the top for us…We were definitely wrong. Whether you’re, let’s say… flamboyant or low key… you’ll find yourself very comfortable at the Cosmopolitan.

Staff has to provide good service

We absolutely loved our fountain view room! We scored with an early check in and got to enjoy our room and the location is amazing. We went to the pool that over looked the strip and that was really fun too!

Stayed at cosmopolitan a lot but the last few times it feels like the safe don’t care. Every request we made the staff were unable to make it work for us. The hotel is way too busy so the staff really don’t care. We will be staying else where from now on

The restaurant by the Boulevard Pool was great! We enjoyed it every day for lunch. The pool was great as well and was perfect for relaxing. We had no issues getting a chair each day. We loved having the view of the strip. Our room was so spacious and we loved our view of the Bellagio fountains and other parts of the strip! We loved that we could walk to a lot of places on the strip including shopping and restaurants. We only had to use Lyft to get to a few spots that we wanted to visit that were not within walking distance.

The food, crowd, vibe and cleanliness was fantastic. Breakfast was okay as it involved a long walk to eggslut and standing in queue.

The food, crowd, vibe and cleanliness was fantastic. Breakfast was okay as it involved a long walk to eggslut and standing in queue.

Location was good. Requested higher floor months ahead with the fountain view suite we booked and they confirmed they saw my message and can accommodate us with the higher floor. Upon arrival, we were given one of the lowest floors with the fountain view 60% blocked by another building. Called front desk and they told us they’ll move us to a higher floor the next morning at 11am and gave us $200 us credit for food and beverages, delaying our plans for the next day. Stayed in our room til 11 am and we call front desk and they said there’s no notice of moving to a higher floor in our file. We asked for the manager but the lady just spoke to them for us and told us there were no available rooms to move us up.( why did we splurge on this fountain view suite if we can’t even see the view?). Housekeeping was also not the best. Suite also didn’t already include slippers, toothbrushes and toothpaste, and robes. Certainly didn’t feel like a high end hotel when items like those are not already in our suite and we have to request to get them sent to our room. Employees who cleaned our room would take slippers, toothpaste, toothbrush and combs away without replacing them, so once again we had to request for them.

I like the late check out options.

Very Upscale...Great Restaurants and shopping..

Lights out in bathroom, fridge didn’t work, no upgrade available for VIP status. Room was 2 queen instead of 1 king. Had to pay for parking as well as resort fees.

Brits will need to bring a travel kettle if the want to make tea in room

Beautiful room with an amazing view!

We love it!

Employees were nice and professional they even check on you if your do not disturb sign is on to long

Good position on the strip with a great view of fountain Beds pretty hard

Disappointing

Exceptional

Best hotel in Vegas by far

The room that we got was the terrace studio. The A/C in the room sounds like a jackhammer banging on the wall every time it turns on. Hard to sleep. The front desk employee that was helping me check in was a bit rude too. Definitely not how I remembered the cosmopolitan the last time I stayed there.

Property is beautiful and well maintained. Bars and resturaunts excellent. Cabanas at the pools should be free and 1st come first serve as an amenity not as extra up charge fee. When house cleaning took dirty wash cloths they did not replace with clean.

Great time during my stay! shoutout Shaniece at the front desk and Adayja in housekeeping!

So clean, and has a really good view

Friendly staff and clean property with all your Vegas needs

Bad

Clean room amazing staff

We had an amazing weekend getaway at The Cosmopolitan of Las Vegas! The hotel has everything you could want in one place, from incredible restaurants and great cocktails to a fun day club and exciting nightlife. The DJs were fantastic. There was always something to do, but it was also easy to relax and enjoy the atmosphere. We had a great time and would definitely return for another fun getaway.

Overall I would give this hotel 5 stars. Very clean with good food options and convince to the strip and other amenities. I would definitely stay here again. We checked out allot of the other hotels and this is definitely one of the top 5 on the strip. I highly recommend this hotel you will not be disappointed!

So convenient! Bed was so comfortable after a long day in Vegas!

Great place with nice beautiful room balcony’s and great pools

na

The staff is extremely friendly and very helpful.

Exceptional

Great location right on the strip, easy walking to all the major sights No tea or coffee making facilities in the room

We had a terrace suite overlooking the Bellagio Fountains , “VIP amenities”. When we arrived we were turned away from valet parking after having waited in a car line for over 45 min on our day of check in . Not space for our “Car type” and to go out make a u turn to self park only to enter absolute total chaos. Once checked in our room key never worked and we had to push the help button every time we wanted to exit the self park . room did have an incredible view. However, for a suite with literally 2 full bathrooms , 1 bedroom and couch that did not convert . couch on one side had zero support . we went to sit down almost sank to the ground on one side . So worn in. No coffee , no microwave, yet big suite . We left for the first day to venture out only to come back to have our room smell so strong of marijuana wafting in from the HVAC . Opened up the doors to help air out the place ac came on it stank , nauseating . I called desk to inform them how strong and bad the smell in the room was & please notate this ,did nothing . bar fridge in the room apparently you can’t touch anything move anything , waters , sodas , nothing without generating a charge . I had pulled waters out to put my own in and put theirs on counter . Housekeepers the next day pointed it out to me the massive charge that occurred by maneuvering my water bottles into fridge and theirs Fiji/smart water out ,$ 12-14 a bottle . called immediately to complain. 2nd fridge that I was expected to use was iced up.

Amazing!!! Got upgraded and was completely WOWED! Amazing hotel and the whole place smells amazing!!!

Amazing!! I highly suggest staying here.

Vegas is just too overpriced. Don’t know how people afford to eat drink and gamble. Food and drinks absorb just as much money as recreational activities. Probably last trip in my lifetime out there.

Excellent stay. Staff was fantastic. Loved the gym! Very close to everything. A little further from the Sphere but still walkable (~25ish minutes).

The view!!!

I really liked the hotel and the view was nice, but I am very disappointed with the room issue. I paid extra for a fountain view room, but when I arrived, I was given a different room. I called the front desk right away and was told it was a fountain view room and that I would be able to see it at night. However, at night there was no fountain view at all. When I called again, I was given a completely different answer and was told nothing could be done. This was very frustrating because I paid for a specific room type and did not receive what I was charged for. I would appreciate someone reviewing this matter and providing a proper resolution or refund for the fountain view charge. The people who’s on front desk

Location and casino Room and front desk staff

Lots to do and the central location is great. Good casino floor setup even with part of it being down for renovations. Room overlooked one of the day clubs so the bass penetrated everything. First time was the same problem until 3-4am.

Clean room and great service!

They let us check in early without any issues

Thank you they give me credit for the 2 nights I get a nice suite the best hotel I ever experienced

It’s my favorite place to stay

Clean room, fast elevators

.

Best location and view from balcony

I was able to check in early free of charge (take notes Sahara...). The wraparound suite was amazing, the daily housekeeping was great (please tip housekeeping well especially if you have a 1200 sq suite. They do hard and important work). It's a very busy casino but if you're an early bird like me, the casino in the morning is the best with less people and all the slots you want.

We absolutely love the hotel room that we were in especially because of the balcony however, when we first arrived, they let us know that our room wasn’t clean yet so we waited two hours and then we were able to check in which was totally fine because we were early however when we went into our room, the table had cup ring marks on it like it had never been cleaned. The sink was full with dirty specs all in it I don’t know what it was from the shower had a glob of hair on the wall from the previous person staying there the gambling was amazing. We had a great time we lost our money, but that’s OK because we enjoyed ourselves. Amaya restaurant was absolutely fabulous recommended 10 out of 10.

All

Superb

The hotel was modern and stylish. It was well laid out and had plenty to offer in terms of bars, restaurants and shops. The pool area was relaxed and quiet, which is rare for Vegas! The staff were very friendly.

Exceptional

Everything .

Great stay and super happy with the size of the room and the view of the strip from our balcony. We had two rooms, the 45th and the 51st floor and both views were amazing. Loved the hotel.

Room service was great but took way to long

It was great

Great view, from an amazing suite!

Exceptional

Exceptional

The balcony...nice place to relax Nada...croissants were a bit pricy maybe

Great room,great view, great food and vibes. Can't wait to return...

Was able to extend my stay. Had to go to the front desk to do so. Also, just a heads up to whomever books the wrap around suite. You aren’t able to push your checkout time. Reason being, housekeeping needs extra time to clean the room since it’s so large (which I inconvenient to the party that’s staying in the room).

Clean

Me encanto. Buena atención, todo muy limpio, muy bonito , la vista es increíble quede fascinada y ya hice mi próxima reserva para visitar el lugar de nuevo

The site was perfect with amazing view and tons of room. Everything was accessible and the hotel itself was great. Only knock was water could have been hotter in the shower, but an amazing hotel.

.

The most concerning part of the experience was our interaction with Bianca at priority check-in. Rather than attempting to help or escalate the situation, Bianca dismissed our concerns, stated the issue was “not my department,” and refused to contact anyone who could assist. Late in the evening, another staff member finally contacted housekeeping and the situation was resolved almost immediately — suggesting the delay could likely have been addressed hours earlier. What made this experience so unacceptable was not just the delay itself, but the complete indifference and lack of ownership from staff throughout the process. There appeared to be a major systems or communication failure, yet multiple priority check-in employees, especially Bianca, seemed entirely comfortable leaving guests sitting in the lobby for most of the day with no updates, no escalation, and no attempt to mitigate the impact on the trip. This was only a two-day trip, so the 7+ hour delay significantly disrupted our entire stay. We see no reason to put ourselves through this with Cosmopolitan ever again.

The biggest issue was the Toilet room had a terrible smell.

Very good

It’s a cool sexy hotel! Happy ambiance, location it’s great ! Beds are good!! Phone and certain parts were dusty, they didn’t made our room one night and Alexa or a good speaker would be nice

Exceptional

then, after a lot of pestering, they said they would allow me to rebook another weekend, but first I'd have to book it, thus paying again, and then get a refund in the future. all of it, manually done by me, and it was still not clear how I was supposed to get the refund or if I was dealing with expedia or cosmopolitan. i just gave up and ate the loss Please, just make the customer experience good. That is what makes you stand out and that is what makes people come back. i gave you thousands of dollars for nothing. that is the kind of customer you want to come back! sadly, I won't be coming here next time in vegas, not due to non-refunable charge, because that was my fault. because of the terrible customer service.

Wasn’t sure we would like this end of the strip but this place was worth it because it’s so clean, beautiful, good vibes. Balcony was a nice plus!

We are planning our next trip

What an amazing state we had at the cosmopolitan. We were celebrating our 20th anniversary and we were surprised with a room upgrade for free to have a direct view of the Bellagio fountains. On top of that we were warmly surprised with a bottle of champagne and a note from concierge celebrating our anniversary. Everybody we spoke to was incredibly friendly and the star staff was on top of every single request. Excellent resort and an excellent stay.

Very good

Awesome environment The room was awesome and comfy

Exceptional

Perfect spot in the middle of the strip and connected by walk through to the Bellagio Nothing to dislike

Superb

Very good

Great Family Experience

Upgrade for free

The room was very nice and clean, along with the large very nice bathroom. And the balcony and view from the Chelsea building and 40th floor, topped it off. The whole hotel including the pool and gym, and the Casino were clean and well kept.

It’s fine but rooms need maintenance and upgrades. My toilet didn’t work properly - had to lift the lid and fix it with every use.

Clean rooms

.

Perfect spot to have a girls weekend. The spa was amazing and the restaurant and bars in the hotel are great.

First time staying at the cosmo and I plan to stay here every time I visit Vegas! The room, restaurants on site and casino were all perfect. 10/10 experience

Very good !

No fue agradable la espera a que te asignen la habitacion

Very good

Exceptional

Just be aware pools close by 6pm, but that seems normal for Vegas

Beds were made, but dirty towels were in the room. No new towels. There was only 1 tissue in the box. No toilet paper!

The best part was the restaurant options

Everything is always greatttt

Do not stay here! I was in the suite and it was filthy!

The rooms were spacious, close to everything.

Clean and spacious! More shopping

Great hotel and location

Breakfast was great

Staff no helpful any request first answer its no then said take a few hours (like cleaning the room) or ask to pay for the service (ask for coffee o the maker )

The first room had multiple issues. The in-room safe was broken into 5–6 pieces when we arrived. We reported it right away and were told someone would come fix or replace it, but no one ever showed up before we moved rooms the next day. This meant having nowhere safe to store our cash and valuables the first night and day. There was also a strong sulfur smell from the toilet when opened, and the layout felt oddly empty and poorly designed, like furniture was missing. We really didn’t like that room. Both rooms had cleanliness issues—there was candy and a toothpick flosser under the furniture, which was pretty off-putting, but we didn’t say anything. The second room was better overall. Water pressure was strong in both rooms on high floors, which was a plus. Beds were comfortable and the TV infotainment options were solid. On the positive side, the casino, pools, and overall amenities were great and definitely lived up to expectations. Overall, the property itself is fun and well-located, but the room experience, cleanliness, and check-in service left a lot to be desired.

Exceptional

Exceptional

Great

Nice place

The Cosmopolitan is a beautiful full-service hotel. Lots of great restaurants to chose from and some beautiful rooms on the city view side. Very attentive and courteous staff.

The view was great

Always a top spot to stay

The stay was overall good but as a VIP hotels.com customer I was guaranteed late check out at 1pm however, the hotel did not honor it

Food and drinks were good

Superb

Todo que ver! Súper increíble la experiencia VIP. La habitación y la piscina todo que ver! La vista al bellagio es hermoso

Gracias muy bonito todo

Great location, clean rooms, lots of places to eat

Amazing best hotel in Lss...

Nice and quiet for the room we got Everything was great

Amazing best hotel in Lss Vegas

Nice and quiet for the room we got Everything was great

We had a nice view of the strip even though we were just on 17th floor which is pretty low. The balcony is so great thing to have. We spended there hours just watching the fountains. Also the pizza which we ordered was exeptional. We needed to park our camper somewhere but the online customer servise was not helpfull at all. Once we came to hotel physically, there was no sign where to park larger vehicles and it was busy and stresfull. We had to find the carpark in different garage by ourselves. The sandwitch with fries was much worse than pizza.

Great place and love the balcony views. Only downside is there isn’t enough restaurants / bars that are open late. But great hotel nonetheless

Really enjoyed the stay there

Everything Cost was a little high

Convenient No coffee maker in the room. Charged to have coffee brought to the room. Cushions on the chairs on the balcony were stained.

Hotel Walking

The location was great and it was clean The checkin took very long and I once forgot my room key in the car and when I went to the front desk to get new keys the staff was very rude that he took a phone call which lasted for almost 20 mins while I was at his desk before his phone rang which wasted my time and it was the worst customer service I ever encountered

Convenient No coffee maker in the room. Charged to have coffee brought to the room. Cushions on the chairs on the balcony were stained.

Everything Cost was a little high

Everything was great we had a great experience 😊

Room was clean. Staff at the front desk were very helpful as well. Fountain view was really nice. 10/10 experience !

Nice property, but they did not give any of the "benefits" that are said to be available since I booked through a 3rd party site.

Good

The room was nicer than expected. Lots of restaurants. Free entry to day club if staying there.

The room was fantastic; however, the check-in and parking were a nightmare. Super crowded parking lot and lack of signage caused us to park in the wrong lot, and once we found the check-in area, there was a long line. We waited at least 30 minutes. The staff was helpful and friendly and once we arrived at our room, all was better. The room was really nice!

Clean , good restaurants and bars near by

Just wish we got what the picture showed us room was dirty and made us wait 5 hours to get our room

I didn’t like how they gave my suite away that was pre paid. They did it to multiple people and also lied saying they would put me in it the next day. They are quick to give money back but that’s not the point . Next time I will be staying at the aria. And letting anyone I know 1/10 experience. Also needs a microwave in hotel.

Exceptional

Location and view from room were stunning. Hotel had all amenities necessary and more. Nothing it was great

I didn’t like how they gave my suite away that was pre paid. They did it to multiple people and also lied saying they would put me in it the next day. They are quick to give money back but that’s not the point . Next time I will be staying at the aria. And letting anyone I know 1/10 experience. Also needs a microwave in hotel.

Staff was excellent and the resort is perfectly located for fun in LV!

Amazing room overlooking the Bellagio fountain. Room was clean and well laid out. Excellent bed and pillows. The casino = mindblowing! The staff were super helpful and friendly. Can highly recommend The Henry for breakfast / brunch.

Don’t pick this hotel. They double book your room and people walk in on you. Moths all over hotel room. Gross.

Great

The room was great a must do

Superb

just something happened on our second day of staying, the service completely forgot to clean our room, we didn´t complain about it because we had a great experience at the hotel.

The view I didn’t like that the windows in the balcony were very dirty, also, disliked that the bartenders at the casinos were very rude. I went to other hotels and the attentiveness and treatment was very good from bartenders at other hotels and casinos. I don’t know why at this property they were so rude And that’s because I was staying at the cosmo. But I would definitely stay again in the property. I probably won’t gamble or drink there.

Exceptional

Exceptional

The view I didn’t like that the windows in the balcony were very dirty, also, disliked that the bartenders at the casinos were very rude. I went to other hotels and the attentiveness and treatment was very good from bartenders at other hotels and casinos. I don’t know why at this property they were so rude And that’s because I was staying at the cosmo. But I would definitely stay again in the property. I probably won’t gamble or drink there.

Great room. Nice hotel

Great hotel. Had terraced room with fountain view, great to have balcony to sit and enjoy views. Lots of places to eat around hotel and indoor bridge links to Bellagio and Aria hotels. Check in takes a while but it is such a busy place. Clean room and friendly staff.

If you plan to check in and receive your room key at check in time good luck! We were forced to wait in the lobby with 150+ other guests for 3 hours before receiving a room key.

Superb

Great location on the strip Long queues for food at times

Bit confusing to get around

The property is beautiful with everything you need. My only complaint is the strong cigarette scent. I understand there is a casino on the property however other properties do not have that strong of a smell. That said, it was wonderful to be able to have our dogs with us.

It took two hours past the check-in time to get into my room. The staff was rude when questioned about it. This is my second time staying at the cosmopolitan and I’ve never experienced anything like this the rooms also we’re not clean. I had to call them to my room to remove an old pair of underwear out of my room. There were also bugs in the room, moths flying in from the Terrence that were left in there from the Cleaning staff trash on the floor. It was truly a terrible experience for the money that we pay.

The hotel needs a bit of TLC but that is just cosmetic overall absolutely fabulous holiday

Everything was up to par. My stay was wonderful. I would definitely come back for another stay.

They gave us the wrong room type, but the food was amazing

Great hotel, great location, but they really need to refocus on service.

Great trip

Great location.Great food options. Was able to checkin early with no additional charge. Room was clean and spacious.

Everything else was great.

Exceptional

Beautiful room. Great concert venue. Horrible mobile checkin. Insufficient staff to handle crowd. Room service only so so.

Lots of little things wrong with the room but the main issue was a balcony railing fell of while I was leaning against, it I could have fallen 33 stories & the hotel employees did not seem to understand who dangerous that is

Yes

Room service exelent!!

C

ok

Other than those, will definitely stay again

I upgraded to a premium room for a reason, space and service. I received 3 messages prior to arriving, highlighting the noon check in - and that was a fail on that promise. I asked for my brother and myself to be given individual rooms in close proximity. One ended up in the Chelsea, the other in the Boulevard. Waiting for 4 hours, the luggage was left with the bellboy; that was good. However, a temporary access card to the pool may have been a good option. I appreciated how front desk tried to fix the issues proactively, kudos to them for that but...given the new direction of the Cosmo, I am compelled to say that I may consider giving another property a chance. Not able to check out via TV or the scan code, technology not working in my case. I did receive a small discount of the resort fee, which was a kind gesture, however, since the MGM take over, things are different. Bar staff was curteous and attentive. It seems one of those circumstances where people do their best in their job but the system is either overwhelmed or there is a staff shortage. Maybe both. Bring back the Cosmo in its glory, before 2020, that was a good measure of comparison.

The room was very clean, the staff was helpful and courteous. I enjoyed The Juice Standard, the Snickerdoodle smoothie was great !

It was comfortable I didn’t like that I have to pay for everything including waters and I didn’t like the floor number I would like to be in a higher floor for the money I paid

Clean room and friendly staff

Unfortunately the hotel had issues with having rooms ready and were making many people wait after their 3:00 check in time. We waited almost 4 hours to be given a room. When we finally checked in we asked if we could have a late night check in considering I made a room upgrade and were only staying for one night. They said that was fine and not to worry. The next day at 11:00 they locked our keys so we couldn’t get to our room. When we asked someone by the concierge desk for help we were treated as if she was doing a huge favor for us. Told us to wait behind the line as if we were doing a security check, then when gave us our room key back said “here you go…out of courtesy” which to be honest we didn’t do anything wrong and showed us how much the staff cares about patrons paying close to $1,000 dollars + just for the room for one night.

Amazing hotel. The view of the fountain and the strip from the balcony was unbelievable. Would highly recommend.

The most amazing stay! Great room beautiful views. Would 100% recommend. Super clean room and great staff

Clubs shops food. Everything you can think of

This is our 4th time at the Cosmopolitan. Each time its gotten less appealing. Needless to say this was the last.

Everything be amazing

Upon checking into our room, we discovered a sex toy left inside one of the drawers. This was extremely disturbing and raised serious concerns about the cleanliness and inspection standards of the room. This is not something any guest should ever encounter, especially at a property of this level. It immediately impacted our comfort and confidence in the room’s condition for the remainder of the stay. I do have photo evidence of what was found. I hope this is taken seriously and addressed internally, as this falls well below expected standards for a hotel of this caliber.

I love the cosmopolitan!

N/a

Very nice hotel. The best place I’ve stayed at in Vegas.

Great room

Staff was rude, did not want to work with us, never again will we stay there.

Everything was ok but I am still waiting on my deposit return 3 weeks later

Amaze amaze amaze

Beautiful hotel, rooms , resorts love the hotel! My overall experience was less than expected

Amazing! Loved the suite with balcony. Tub by the window was awesome.

Super rude staff at check in

The staff and experience was wonderful. Apparently we booked at the right time because the terrace room was an exceptional experience and the comparable cost was a no brainer

Close to shops Everything you need within the hotel!

Loved my Terrace suite. Love the whole vibe of the hotel. Great restaurants in the same tower so did not have to walk far. Beauty and Essex and STK were amazing. The marquee Day club was fun. Great overall experience.

Great location to everything. One of the few casinos that still had lots of ppl. Walked through many others that seemed like a ghost town

Everything was good

We were very happy with our stay. I can't believe how spacious and the separate eating area and 2 full bathrooms. We were able to see the Belagio's light show from our room. The staff were very friendly. Would book all over again!!

Checkin was a chaotic mess. Some travelers were able to check in early while others already waiting to check in were bypassed and had to wait

Very friendly staff and service, thank you.

I loved the location of the hotel, center of the strip. Close to everything

The rooms were spacious. The balcony is such a bonus. Really nice pool space and the Jacuzzi is big and really hot too! Food options in the hotel are great. There is a really nice vibe to the place too and it's in a great location on the strip right in the centre close to Bellagio, Paris, Caesars etc. Would highly recommend the Cosmopolitan for your stay!

Perfect.

Perfect place to end our stay and celebrate a Birthday! Loved the balcony view of fountains.

Early check in was a plus

They say you can use the self-check-in, just scan the code, but then you don't get notified for at least 45 minutes, right about the time I got to the counter, so don't bother with that nonsense!

Friendly staff. Great pools. Awesome rooms!

Amendments were plentiful such as pool, 2 clubs, plenty of machines.

Cosmo was as advertised! Upscale rooms, friendly/helpful staff, plentiful variety of restaurants and bars. Wouldn’t have to leave the resort if you didn’t want to. Plenty to do. Excellent stay.

My bathroom didn’t include shampoo, conditioner or body wash. Had to call housekeeping.

This place is rad. Balcony fountains for the win!

Great location and loved having a balcony. Was not happy with the check in process. Was not able to get in our room for over an hour past the check in time. Front desk staff was not friendly or helpful. Everything past check in was great.

Overall ok stay at cosmo, price was quite expensive for the lack of hospitality received, staff not helpful at all, check in took forever and room was not ready till after check in time, paid for upgraded suite and promised late check out which was denied when asked on day of checkout, cards stopped working to get into room before checkout time leaving all our bags locked in room and had to wait in long line to get them reworking. Have had much better experience at other hotels for less money

Took way too long for us to get the room. Gave us keys to someone else’s room, made us go all the way back down. Room wasn’t ready until 2 hours after check in time.

It was an excellent experience! We were checked in by Nahom; he was able to combine our reservations for the week and was extremely helpful, friendly and thoughtful. Our complete stay was from 4/27-5/1/2 2026.

I would stay away unless it’s a great deal

Extremely clean room, beautiful views and staff were great.

Upon check in, the front desk was super helpful. We were told the room we booked with 2 queen beds wasn’t available but Andy the front desk associate upgraded us to a king suite with wrap around balcony! The food court, restaurants and location are excellent. The housekeeping services were fantastic! Nothing bad to say about our stay, can’t wait to stay here again.

Nice lay out with easy exit paths and parking access from two towers.

Nq

Convenient location. I did not get to eat at the buffet. Hotel takes a little longer to refund the deposit to my account relative to other hotels.

Everything was fantastic. Room was amazing.

I missed more time the time I was there everything was perfect

Best hotel in Vegas

Smoking is permitted in the casino which made that experience a no go. There is a $55/ day resort fee, which completely under cuts the reasonable room fees. The check in check out process is long…. Give yourself extra time for those activities.

Love the balcony overlooking the fountains of Bellagio. The people watching at the resort is off the chain. Lots of restaurants to choose from and the location is right in the heart of the action on the Las Vegas strip. Easy walk to shops and other casinos.

Great location

na

We got a room with fountain view and it was wonderful. Very spacious and great view.

Great Experience!!

Everything was perfect

We waiting 3 hours for our room, check in is at 3 pm be prepared to wait a few hours for the actual room to be ready for you

Good location, big rooms. Windows were dirty and housekeeping didn’t stock tissue boxes or enough toilet paper

The staff was so welcoming on check-in (and adequate staff at the desk so there was only a short wait), the room was lovely, the hotel amenities were incredible (Marquee was a blast & the food at every restaurant was terrific), and the location was so central. Nothing - everything was perfect

Great location - very modern

Location was great, restaurants was amazing. Room was also amazing No complaints

The room. NA

Nope

Great service and amenities

Pretty disappointing stat this time. For the price, I’d expect better. Exposed light wires in the hallway that will shock you, ice maker was broken on our floor, the bathroom faucet dripped constantly, the wallpaper was peeling off the wall and in the bathroom, the door jams had dry rot. Just kinda silly for the price of this hotel to not have fixed these issues, especially the exposed wires.

Definitely my favorite place to stay when I visit Vegas. From the beautiful rooms and art work to the top notch service and Food. The Cosmo is amazing!

Staff wonderful. Terrible odor by in walkway between elevator and bathroom downstairs

One of the best hotels

Our room was clean and nice. We had a fabulous view! The hotel is in a great location!

New, nice, great amenities - except 2 of 3 pools closed. Great modern facility with superb restaurant options and fun bars.

The safe was locked before I arrived and after multiple calls no one came to unlock it. Also, there was no room cleaning on my last day

Celebrating my birthday and they upgraded me to a bigger suit! Very nice

Loved it staff was amazing like no where else is Vegas blessed to have made so many great memories!

All of they pools was close until the end of April which is not on the website no accommodation and they charged me 424 for a deposit and I couldn’t even use my $35 credit for a complimentary drink or for anything else because they said they don’t see the $424 they charged my card. Which I showed the statement’s that stated they took the money off my card .

Room was huge and beautiful and the hotel was quite unique with some amazing restaurants.

Courteous staff and very clean room

The staff is amazing. The bell

Our stay at the Cosmopolitan was great. The room we had was clean, roomy and just perfect. No problem with the staff they were friendly and always willing to help or answer our questions.

Had lots of fun the pizza was good

The suite was decorated beautifully. The view from the balcony was spectacular. All the staff was friendly, courteous, and professional and the amenities were outstanding.

Staff was very accommodating and the hotel was very beautiful and clean

It was great.

The room was great

Nice

Loved the balcony

The rooms, staff, restaurants and location were all excellent

Amazing everyone was so nice and helpful

Great location!

Amazing view!! Balcony. Great stay, clean and spacious rooms friendly staff, had a wonderful time. Will definitely book there again.

Hotel wasnt ready

Rooms are large and very comfortable. We had the view of the Ballagio Fountains which was just spectacular! Staff friendly and helpful! Location is central so easy to walk on the strip. Loved our stay!

Beautiful room with the perfect view of the strip!

Amenities, location, vibe at this hotel is second to none in Las Vegas.

Everything was good except checkout via TV was not working so they should notify customers so they can create time to go to the front desk for check out

I love this property

Awesome room and experience.

Everything was great

Wonderful hotel. Will definitely return

Great stay at Cosmopolitan

Our only minor complaint was room service — it was very expensive and they initially sent the wrong item. That said, they corrected it right away, which we really appreciated. I’ve stayed at several other hotels in Vegas, including the Venetian, but nothing compares to the Cosmopolitan. The balcony alone sets it apart. For future trips, it will always be the Cosmo for us.

Room was clean but the light switches in the bathroom fell off the wall and wouldn’t stay place.

Love everything…

Room was great. Check in and check out was handled all digital which was easy. Only had to go to the desk for keys once and it was super easy.

.

The amenities were another highlight. Everything felt upscale but still comfortable and fun. The location is perfect, making it easy to walk to nearby attractions while still enjoying everything the hotel itself has to offer. Overall, what stood out most was the combination of cleanliness, atmosphere, and top-tier service. I would absolutely stay here again and highly recommend it to anyone visiting Vegas!

We tried to use the QR code in the lobby to check in but it just kept buffering and the same thing happened when we tried to check out using the check out feature on the television. It’s 2026—they need to get those things worked out. Overall, a very nice stay and would recommend to others.

Room was spotless clean and very roomy. Overall it was a great stay and good atmosphere so definitely will come back again.

We had a phenomenal time. We were in Vegas for our wedding and The Cosmo did not disappoint. Would definitely stay there again.

Yes

Spacious rooms, nice view

My room was not ready until after 6pm when my check in was at 3pm over 3 hours later. Front desk lady said I would get $100 on credit for drinks at the hotel due to our check in being an hour late. After 2 hours our room was still not ready and I went up to the front desk again and the man at the front desk mentioned that he would add another $150 dollars to our credit since it had been over 3 hours and also did not have a time frame on when our room would be ready. When I talked to guest services they mentioned that they can only apply the $100 since the other employee didn’t notate the file. It is very unfortunate that the employee did follow through with what he said he was going to do and overall unfortunate that our room was not ready until after 6pm when check in was at 3pm.

Excellent

It was clean but look out dated balcony glass was very dirty and the smell of the hotel small horrible.smell like cologne mixed with smoke

Room had no functioning lights which sucks

Everything from the room to the environment was amazing. Thoroughly enjoyed my stay there. Will be back.

This place was great!

Front desk was really courteous and overall the room was so nice! Great aesthetics and amazing view. Would stay again.

Amazing!

room was very clean, difficult to navigate there was no sign from restaurant area to the chelsea tower. pool was not available until april.

Staff was amazing and courteous. Only reason the stay was not excellent was due to hotel overbooking rooms. I was not guaranteed my room tier on first. Second night room did not disappoint. Excellent views from balcony and clean and modern hotel.

Very friendly staff and so grateful that the woman who checked us in gave us food/BEC credit. It was so kind!

Room was clean, staff was helpful.

Everything was great!!

Everything was perfect

Great room. Free upgrade to a suite with a balcony. I had the best deep tissue massage of my life at the spa.

Staff is always great! I usually stay in the Chelsea tower but this visit I was put in the Boulevard tower. Which in my opinion is not as up to date. I had no major issues but toilet area did smell of sewage (so we keep door closed). Front desk was made aware. I will return but only in the Chelsea ;)

Excellent service!

Bathroom water was stopped for like 6 hours when I was showering

Beautiful and amazing

Stayed in a fountain view studio. The view of the strip was great, the room was very clean, comfortable, and well appointed. The pickleball court was a great touch. Onsite food options were excellent — wish we could have tried them all. Location and service were an A+ as well. Couldn’t be happier, will definitely stay here again.

Yes

Good room. Great location.

Ease of check in, room was wonderful, lots to do just within this hotel

This room was absolutely amazing! Beautiful views!

Room was dirty

Was so good

I’ve stayed here before. The previous times I stayed here, the rates were reasonable. This time everything from room prices to eating were insanely high. Three cocktails - $150.00; dinner for five people, almost $1000.00; and table minimum bets at $25.00 per hand. I won’t stay here again.

El hotel está muy bonito , las habitaciones está excelentes y la atención está buena

Room was clean but had an issue with housekeeping taking dirty glasses and towels out of the room.

Great stay

Everything was great! The only thing I wish the room would of had a coffee maker, besides that room was clean, staff was very friendly, and the atmosphere was spectacular.

On top of that, the shower water was extremely hot and would not properly adjust to cold. It was very difficult to control the temperature, which made showering uncomfortable and unsafe. Also, while we were still in the room sleeping, housekeeping suddenly tried to enter without proper notice. We had to yell that we were still inside. That was very inappropriate and made us feel uncomfortable and disrespected.

Still the best hotel in Vegas.

Check in was horrible. Went to front desk alittle before 3pm hotel told me because it was a expedia reservation instead of thru the hotel my room was 1 of the last to get cleaned so it wouldnt be cleaned and ready to go in til after 5pm. I had to take a smaller room for the same price in order to check in at the time. Room was a fountain view but put me right next to the bellagio sign the fountain was really the only thing that was accomidated. Room was fine just not what i paid for. I give a bad rating for not being able to accomidate properly i paid alot of money for a room i couldnt get and at the check in time.

Rude staff the entire time.

Room was absolutely perfect. Perfect view of the Vegas strip. Room was kept clean daily and timely. Onsite restaurants were great. Great Super Bowl weekend!

Wonderful attentive staff, great view of fountain, room was spacious and terrace was wonderful to watch the strip in action.

The front desk people were super kind, helpful, and courteous, they worked very efficiently during the check in process and with such a great attitude. The room as we walked in was a beautiful sight, very neat and well maintained. The view was also a bonus. Everything about the hotel was incredible, especially the staff they were all kind. Definitely will be coming back.

Great room!

View was amazing from our patio and the service when checking in was top notch!

Clean rooms and comfortable beds

The rooms were beautiful. Myview was awesome!

Yes, they skipped a day of housekeeping kind of disappointing

All of the above

Room was beautiful. Staff was attentive. Hotel was clean

This was my first time in Vegas. Stayed in a Terrace Suite room with a Fountain View and WOW was it amazing. The room was spotless and the bathroom was massive with a walk in shower connected to a really deep bath tub. I would HIGHLY recommend doing the self check-in so you can skip the line. We arrived right at check-in time on a Wednesday and had to wait close to 30 mins in line. The casino was awesome and be sure to check out The Ski Lodge and Barbershop speakeasies.

Beautiful room with beautiful views & quick hospitality responses

Very good hotel. Massive, with every facility under the sun but as to be expected not personal.

The staff is excellent, room was nice and clean, just a fun stay all around.

Great Service!! Highly Recommended

.

Customer Service was extremely poor.

Our room was a large corner room and it was beautiful. It felt very spacious and well laid out, with two restrooms and a small kitchen area, which was a nice bonus and made the stay more comfortable. That said, there were a few things that stood out as missing or needing attention. The closet situation was odd, the coat closet near the entry had no hangers at all, and there were very few in the main closet as well. Also, for a room with a kitchen, it was surprising that there were no utensils, paper towels, plates, or basic kitchen items available. We also noticed the blackout curtains in the bedroom were broken, with part of them hanging off, which seems like something that should have been caught during routine maintenance. In addition, our room key wasn’t activated for parking, which created an unnecessary hassle. Despite those issues, we still had a great time and enjoyed our stay. With a few small improvements to the room setup and maintenance, this would easily be an even better experience.

Staff was hard to contact regarding room cleaning and towels. There was 4 of us and they only kit 3 towels in the bathroom! The first night the shampoo dispenser was empty. Took them 24 hours to come and fill it Had to run to CVS to buy shampoo to wash my hair! Minor inconvenience.

Valet staff let my Uber Eats food order get stolen swiftly and just laughed about it.

It’s ok

Room was good, but would have been great if I they could have managed to provide the room with a fountain facing view.

Good service

Room smelled like marijuana and sewer Customer service was horrible. HORRIBLE and unresponsive. We called asking for a room change and they said a manager will ChANGE our room and I’d never happened. Overall the casino is great but the customer service was HELL. HORRIBLE, TERRIBLE AND UNPROFESSIONAL EXPERIENCE

The whole hotel smells of smoke. The room was lovely and big. Balcony was great but also smelled of smoke from smokers on other balconies. Restaurants were amazing - Zuma and noodle/taco was also amazing! Great location.

Amazing!! We stayed for four days and 3 nights! My boys absolutely enjoyed the view and the jacuzzi that was in our room. Customer service was great and very attentive. Highly recommend staying here.

Throughout the remainder of our stay, the level of service fell well below what one would expect from a hotel of this caliber. To begin with, the in room phones did not work. It was impossible to reach the front desk or concierge using the hotel phone. Calling from a cell phone was possible, but wait times were consistently at least thirty minutes. In room dining was also poorly executed. We scheduled an order in advance, yet it did not arrive until an hour after the scheduled delivery time. While waiting, there was no easy way to check on the status of the order. The most concerning part of this experience occurred while we were waiting for our food. There was a loud knock on the door, and we assumed it was our delivery. Instead, a hotel associate entered our room unannounced, stating that he needed to conduct a room check. He walked in, shined a light onto our terrace, and then began to leave. When I asked what prompted the room check, he did not respond and appeared visibly uncomfortable before walking away.

The room was gross. Stains all over furniture. Housekeeping swept terrace from room above onto our terrace while we were sitting on it - it rained sunflower seed shells on our feet.

Unfortunately The Cosmopolitan is no longer a chick upscale hotel. Cheap low quality restaurants that are highly priced, no room cleaning despite calling multiple times, Help desk replaced by a hot-bit that thinks he has a humor but lacks continuity. No one answers the phones. Hotel is seriously worn down. Sinks won’t work, missing lifting fixtures in the halls. Avoid m, this is an expensive trap.

Everything was great!

Yes , very nice

We stay at the cosmo fairly frequently, and it felt very run down compared to our previous stays. It took almost an hour to check in. The shower handle was broken and the tub was peeling. Historically, these details were always impeccable.

My reservation got canceled because of late arrival. I contacted the hotel in advance because of late flight, but it still got cancelled by hotels.com; It seems lack of coordination. I had to book again out of pocket and get reimbursed later. I also lost the dining credits.

Bathroom wasn’t clean - hairs in sink. Headboard for bed had a reading light that would it turn off. Didn’t get our welcome package.

Clean facilities and friendly staff

I was disappointed that I asked for a fountain view and when I got there I was told they did not have one. I explained this is what booked. I was told they didn’t just have one. They were kind and respectful but I was still disappointed.

What happened to Cosmopolitan ? It’s so dated and the check in was awful. Check in Did not acknowledge Expedia VIP access amenities and food and beverage credits. We had to remind them multiple times that we were guaranteed late 1pm checkout. They also Made us wait a long time to check in because they oversold the two rooms we booked! Room was dirty, unkept, dated, and honestly just not worth staying at. I also got bed bug bites on my back last day of my stay :( Please save yourself the trouble and book some where else. We will never be staying at Cosmos again.

Room was so dark. No cleaning even if we asked twice. Slow internet and expensive water/food (extremely bad taste)

Clean room. Great bathroom

Clean room and kind staff helped with making our trip more enjoyable in December!

The room condition was perfect. All staffs were very kind.

The room was beautiful and the hotel has the best vibe on the strip

The best

Clean room

All good

The wait for your room was three hours. It was horrendous. The room was OK but the check-in process is extremely convoluted. It is incredible that we had to wait three hours to check in.

Nice

hotel supposed to give us $35 food credit and $150 dining credit + $50 credit for TV not working. We ate at 2 of their allowed restaurants and stay within the given food credits amount, buy they end up not honor all the food credit and we end up have to pay extra $30. We contacted the hotel, but now they say 1 of the allowed restaurant is not allowed. We even called the night before we eat at those allowed restaurants. Anyway, we'll never stay there again.

AAA++++

Overrated. Just an overpriced room for an average hotel.

Great stay. Great environment. Great casino floor. Our one bedroom suite was elegant and spacious. Enjoyed soaking in the tub and views of the strip. The room also had an empty fridge that wasn’t just stuffed with mini-bar items. Rare for the strip. Beautiful gym with lots of free weights and machines. Pool was open in December!

The couch in the living room needs to replaced because of overly use and not good springs left and you would sink in if you sat on it!

Room is very nice and I will come back

Great Room

Staff was great. Shower had a leak and the sink was cracked. Couldn’t check in from the QR code. Above all it was a great stay. Will be back!

Check in was not the smoothest. Took forever and When we got there staff had informed us they did not have the room we had reserved and paid more for. They offered a more basic room, and no other compensations. It was until we had to become a little bit rude, and firm with us not accepting anything less than what we paid for, an upgraded room, that the staff member gets on the phone and miraculously says, “they found your room”. Huh? Who’s “them”? He couldn’t explain what happened but regardless of that, it was an ok stay.

We very much enjoyed our stay at The Cosmopolitan. The fountain view rooms were spacious with huge bathrooms. The restaurants Beauty and Essex and Momofuku were excellent. We were notified of an issue requiring us to change rooms, but we were appropriately accommodated and compensated for that inconvenience. It is located in close walking distance to most of the attractions on the Strip we wanted to see, and the connector to the Bellagio was very convenient. Overall we would highly recommend the Cosmopolitan for families wanting to explore what the Strip has to offer.

We’ve stayed at the Cosmo several times and have always had great service, so this visit was disappointing in ways we didn’t expect. We called a few days before arrival to confirm the possibility of early check‑in and were told it shouldn’t be a problem. After an eight‑hour drive, we were informed that the information we received was incorrect and ended up waiting five hours for our room. Not the welcome we were hoping for. Once in the room, we requested additional towels—six separate times. Three phone calls, two texts, and even a direct request to housekeeping later, we finally received towels 28 hours after the first ask. One of the robes in the room also had makeup on it, which was concerning since neither of us wears makeup. Room service, on the other hand, was excellent—fast, easy to order, reasonably priced, and genuinely delicious. Housekeeping staff themselves were also wonderful: friendly, prompt, and clearly doing their best. Some areas of the hotel felt a bit neglected. A few hallway lighting fixtures looked like they had been ripped off and never replaced. The HIROSE text option was essentially useless; messages went unanswered or didn’t resolve anything. There was also a lot of confusion around valet. We were told different things about whether it was full and whe

Best

Food court was always terribly overcrowded. Not nearly enough places to seat all the people. Restaurants were very noisy. Signage was poor…several employees of shops and maintenance did not know where the spa was.

Everything as expected

They could not find my reservation, and as a result, we had to stand at the front desk for almost three hours while they tried to locate it. There was no proper explanation or apology for the long wait, and standing for three hours after arriving was exhausting and unacceptable. This experience significantly affected our stay, and I would not recommend this hotel based on the check-in process alone.

It was good

Good

Beautiful room with a terrace overlooking the strip! I love that the hotel was pet friendly. The downside to that is having to walk a long distance to a pet area from the 18th floor .

Nice

Staff Support is the worst I have seen in my life. They were busy to the point they neglected the customers who had proper booking. We booked 2 queen size beds and were given 1 king size bed. I and my 20 year old full grown daughter have to share the same bed. It was terrible experience. Somehow we passed our 2 night stay and left for home. Never going to stay with the Cosmo. Rather stay in some cheap motel. Pathetic !!!!

I love the balcony

The property was okay but slightly over hyped. Staff never responded to any of our calls from the room, the water in one of the sinks was stuck the whole time

Waited 1h30min to checkin. Room felt neglected. We were there 3 night and housekeeping never came to tidy up. We’re given an adapted room (we did not need it) and the bathroom was not what we were hoping for

Excellent

Room was great, but stay in the lower floors. The elevators take a bit of time on the upper floors. Our coffee table was a bit of a mess and you can tell it had not been cleaned in a while but other than that the room was great. For the price the Venetian or Encore is where I would go

Great

Front desk staffs were not friendly whenever I have a question for them...

Great atmosphere

Yea

I will always use this service

Good enough

Cosmopolitan is the best hotel in the strip. The service is really good and the rooms are very modern and clean. The lobby is so pretty, clean, and very modern. I recommend staying at Cosmopolitan