Rio Hotel & Casino, a Destination by Hyatt Hotel

Our room was clean although the tile was stained and the minibar was not cold. We liked our stay in general.

Excellent todo grasias espero bolber pronto

Great staff! Great customer service! Excellent experience! Recommend 10/10!

Once we checked in our floor was had a terrible smell very foul and making me sick, they had a fan in place which was making it worse. I checked out within hours of being there. Never again!

Great stay the rooms are great and so is the pool area.

Everything was great. We very much enjoyed our stay.

Great price clean facility lots to do and excellent restaurants and great entertainment. All in one place. No need to go anywhere else. One stop shop kinda place. Casino has everything you need and more. Tables pay out and slots machines are hot! Great time at the Rio!

Renovated room was super nice and clean!

I got a premiere suite with 2 queen beds. It is very spacious. The rooms, hallways, and casino floor was very clean. The staff was friendly. I definitely wasn't expecting the room to be so nice because the price was VERY reasonable for a suite in Las Vegas. The pools were SO nice and clean.

Horrible

They told me that they're going to charge me $56 for their special drink offers. This dad and the 3rd I received none of that. Pick this smoking room on the website and come to find out the entire property is a non-smoking property

Loved the location and free parking!

Rooms were fine. Too much walking through smoke filled casino to get anywhere. Only 1 of the 3 kid friendly pools were open.

Check in was easy, staff was very friendly, our room was very clean but the refrigerator was broken and that was fixed promptly but we were on the 19th floor and the Air Conditioner barely worked and when I mentioned it to staff they said it was just because it was so hot outside.. it was 108 this weekend. So, I would not recommend staying on a high floor if it's a scorcher outside. Sleeping in that heat was miserable and if I was staying longer I would have switched rooms.

Also, pools are not clean at all, people just eat drink in them. Not sure what are the rules and the lifeguards do besides not much but kids run everywhere scream nobody gives a F.. of who is around them in the pool just play ball or splash each other. Regardless of their surroundings. Most of it is bad parenting. Staff outside for Valet or at front desk don’t seem to be happy to work there at all! And in my opinion if you are to offer snacks in the room and bottles of water at least make it affordable for everyone, this way you might sell more!! Who is going to pay 75$ for M&M’s and cookies!

The shower did not work. When we called for assistance we had to wait for 2 hrs, we could not shower and had to go to dinner without refreshing up.

I had no air-conditioning in my room the first night I had to move at 1 AM in the morning to another room in which both nights were so loud with the neighbor next-door slamming the door that I got no sleep. It was a very poor experience the only thing that was nice was the room was nice and big.

Understaffed, only 1 cleck at the counter and check in Kiosk and QR code functions didn't work, took almost an hour to check in

Superb

Good accommodation Long line of waiting just to check in because booking.com failed to send an update to my guests names

Location Long line

I made many request to have my television fixed as it did not work for two of the three days that I was there. Every time we called the front desk, I was actually getting an AI attendant named Rita. Rita was not able to remember my multiple request and it was so very frustrating after making several complaints and asking for a remedy. I went to the front lobby and the front desk person told me to just wait.It's been over two weeks since my stay and I still have not been contacted (as Rita told me) there has been no human interaction. Zero follow up or communication from Rio Rita.

As always, Rio is a great stay.

Superb

Love the stay view was nice & very affordable!

Simply love the Rio when I want an off strip relaxing trip.

There was no hot water the night we checked or the next morning. The building/tower Ac was not working very well. So hot.

Everything was very good thank you

Had a fire alarm that chipped the whole time couldn't get through to a person to complain on the phone , the waterfalls weren't running in the pool other than that OK

Todo vien lugar muy limpio

Very good

Clean and big room, good and helpful staff, quiet and comfortable place.

I

Check in staff was rude and unhelpful after my four hour drive and when I asked for what I paid for high floor strip view the best they can do was 12th floor out of 20 and when I asked to get a higher view they downgrade me for the same price an older building with a higher floor when I looked online the price for stay there was significantly lower! 7$ a night and I paid renovated price I was back and forth three times and staff made me feel bad for asking for what I paid for.

Room was nicely decorated with a good view Extremely dangerous bathroom setup to enter the shower you have to climb over the tile wall and fixtures. I banged my leg and foot on the faucet injuring myself.

The ac was not working

I loved

I liked everything besides the confusion with my room and having to switch to 3 different rooms because the first one wasn't clean but they got me right and made sure I was comfortable

Front desk clerk very nice ... Fast and easy check in ....

Great experience with clean room , great view and facilities.

The room

Every thing was great.

Good

Very convenient

Zero vegan options at any of the restaurants. What year is it?? And everything was falling apart. Invest some of those outrageous rates into maintenance!

Friendly staff. They helped me with special accommodation Nothing

Exceptional

Very good

Room was not ready at the time I check in . It was dirty very upset

We chose to stay in the revoated king high floor room. It was fantastic !

Took a long time to assign me a room and room wasn’t assigned on a high floor as paid for in Expedia

We love staying here

Me gustó mucho, el hotel limpio, las habitaciones muy bonitas, WiFi, el personal muy atento, el casino bonito, me gustó mucho la experiencia 10/10

My room smelled gross, the tv didnt work and i called and maintenance never showed up, i was charged way too much money to only have stayed 6 hours.... and i still havent recieved my deposiy back

My room was clean, spacious and refurbished, as promised. The bed was new, the linens clean and crisp. I requested extra hangers and extra towels as I was staying 9 nights, these arrived in my room before I returned from reception. Minor annoyances included that the plug in the sink did not work correctly, the exhaust fan in the bathroom was not connected and/or did not work, the TV did not work, and the telephone did not work (in fact it was not even attached to an outlet). I don't watch TV or use the room phone so I only noticed those things on the second to last day and didn't really care. The fire alarm went off on my last day, Saturday June 6, at 7 am and despite a repeating message to stay put and stay calm and "more information" would follow, no more info ever did follow, so everyone just ignored it and carried on as normal after a while. My biggest complaint was the volume and quality of the music at the pool, incredibly loud, identical "boom boom" beat with older sampled songs overlaid. Requests for volume to be lowered were rejected. It was truly obnoxious and ruined my idea of relaxing at the pool most days. The Saturday DJ was even worse. on the rare occasions a full song that people recognized played, people danced and looked very happy. There is so much good music over the past 60 years. Why not play a variety of that? At a bearable volume? I just don't understand. Aside from that, the cost of the stay was reasonable, and good value.

Great experience at the Rio. The room was large and clean and there were a lot of food options downstairs The Voodoo Lounge was gorgeous.

Great location, free parking, nice breakfast spot I am familiar with in SoCal. Would go here again since it is really close proximity to Vegas China Town but avoids the hustle and bustle of the main strip

Clean room

It was clean and the rooms had a lot of space I really enjoyed my stay I wish there were more restaurants inside and pool hours longer but other than that it was good and affordable.

Check in was fast, even though the self check in machines weren't working. We booked a 2 queen bed suite which had just been remodeled. Room was clean and the sofa turned into a bed. And although the casino allows smoking, the smell wasn't overpowering like at other places.

My only hang up is not a reflection of the Rio but the guests. Sometime the hallways would smell like drugs and there’s graffiti here and there. Otherwise the Rio was a great stay.

We loved everything about the Rio! I will definitely be staying there again on my next Vegas trip!

Exceptional

Very good

Excellent

The room was amazing except with the exception of the bathroom shower. The water wasn’t going. Down and my toddler slip and fell when we were showering. But aside from that it was amazing my other kids love it

A/c didn’t work in main bedroom

What kind of service is that??

It is standard elsewhere to have a refrigerator and microwave in the room, but our room (which was nice in most other ways) did not have these amenities.

Great room and great hotel! We booked a room with a “View of the strip”, but ended up only looking at the Palms Hotel with the actual view of the strip hidden on the other side of our building.

Very nice hotel with big pool area (adult area as well). Good food at the restaurants. Various options to eat. Would definitely stay again although it is expensive to uber/ taxi back and forth from the strip even if it’s only an 6-8 min drive! But very fun hotel!

It was very clean

The cleaning staff were absolutely wonderful. Very professional and friendly.

Nice affordable Vegas Hotel with plenty to do.

Clean rm

good no breakfast

I traveled with my husband and kids and it was great overall. The hotel was clean and parking was no problem. The room was nice and clean as well. The only negative thing I would say about the stay was trying to get extra towels since we stayed for 2 days and only had 3 towels provided for a party of 4. No one ever came. Other than that everything was great and that is the reason for my high rating.

Only issue I had was checking in at the kiosk

Good location, very nice hotel, with nice casino. Room was clean and comfy with nice view. Checkin started wit ha surprise - we were asked to pay extra for city view even though we already booked it on Booking.com. This was resolved quickly. Garage was quite a walk from the hotel entrance. Checkout brought another surprise - $50 per-night resort fee extra that was not visible on Booking.com while booking (have screenshots). I plan to raise this with Booking.com as with that final price, we would have picked different hotel.

Clean room

Everything was good , but the pool was so cool ,

Exceptional

We had a short stay but everything was excellent- clean room, well maintained hotel, great amenities and friendly staff. Would recommend!

Elevators were not working, the pool has limited use (only 2 pools were open), and everything is just a worn out and old. Stay somewhere else.

Satisfied 👍

Tardan mucho para darte el cuarto solo una persona en la recepción y como 5 personas esperando

Was not sure what I would find at Rio because I have not been there in so long. The property is in excellent shape, the room was great, the bed was comfortable.

Room was very clean and spacious. Food was good too

The kiosk for check-in was very helpful and fast. The room was very clean. The only small issue was the smell coming out of the bathroom sink but we figure it’s old pipelines. Overall great experience.

And big too S with sitting area coffee table and even high chair & table in room They could have kept coffee machine in room. Overall nice stay.

Thanks forever and always have the best

C

The hotel was Clean the room was spacious the staff was great. And the location was perfect for the event. The only problem was that 4 elevators were not working when the Hotel was hosting a volleyball tournament. This made for long lines that should not have been.

Amazing stay, new remodel room was clean

Everything was closed on a Sunday, assuming they can’t afford to keep stuff open. Told me my room was unavailable after I booked it 2 months prior.. management told me rooms are not guaranteed that they’re a request. Half the pool was closed and water fall is shut off to save money. Elevators were very very dirty. Bathroom sink’s were clogged. Rooms showed a jacuzzi tub in the room. Not accurate. Staff was very rude.

Everything was good

The room was very nice. The only thing we really were not that happy was the restaurant selection. With kids the nicer restaurants were just too expensive.

My favorite part of the Rio are the suite sized rooms, they're HUGE. Perfect for sharing. The upgraded suite had it's own dining room, living room with sofa bed and two bathrooms. The unsuited bathroom was luxurious with both, a shower and jacuzzi tub, double vanity. No complaints other than everything you buy there is very expensive!

Great

AC could have been better, shower pressure weak

Rio was nice. Music at the pool was way too loud. No areas to read or relax quietly. You have to pay extra for seats and umbrellas on top of additional resort fee for pool and gym.

Very nice

Exceptional

Wish my room was closer to the elevator, the main entrance needs automatic door access and checkout lines needs more customers support, lines were too long.

That my car club was all there. Everything else, had nothing but issues and still haven't been refunded my money for the day I checked out early.

Shower didn't drain well. Same thing last time.

Very good

That my car club was all there. Everything else, had nothing but issues and still haven't been refunded my money for the day I checked out early.

New remodels

Clean room and prompt service

Rooms are clean, big ,inviting, feels like home, staff helpful and as quick as can be even when busy.

Staff was helpful and the casino and food was great

You cannot use the refrigerator.

Nice spacious room. Short bus ride to the strip, reasonably priced. Would stay again.

Room accommodated 4 easy.

The room had a mildew type smell that was bothering and annoying. The room look great and clean otherwise but the smell made you worry about that. I think the smell had gotten into the carpet and drapes so was hard to get rid of. I liked the walk in shower, but it could Probably use a couple more grab bars for older people. The staff was great. Gift shop was very pricey. But we would most likely stay again.

We stayed at the Rio from May 29-31st. Hotel was clean, spacious, and was everything we needed for our quick get away. We enjoyed the pool and bar. The Kitchen restaurant offers a good buffet breakfast. Next time in Vegas we will be returning.

It was good

Very nice room The shower did not work

The shower did not work

Staff member are great,room are clean and easy process check in and check out. Would like to see more activities/ attractions for kids. Also some things for kids to enjoy while adults can be worry free when they can gamble.

We used the RIO app to access our key. You need the key to access the elevators. The key took a while to load when accessing the elevator & room.

Staff member are great,room are clean and easy process check in and check out. Would like to see more activities/ attractions for kids. Also some things for kids to enjoy while adults can be worry free when they can gamble.

The room was very spacious. The shower was updated and nice. Had a great view of the strip and over looking the pool area. Would book this property again. We used the RIO app to access our key. You need the key to access the elevators. The key took a while to load when accessing the elevator & room.

The size of the room and the casino and pool Arrived at 1130pm to check in waited an hour to get to the front desk. They tried saying they over booked that I needed to be on a waiting list which is bs because I bought through booking. So instead of the room I booked I got a different room which was bigger but only 1 king bed. As I stepped into the place it was a mess copper pipes exposed and dry wall and 100 pizza flyers all over. What a nice upgrade ha right!!! It did have a sick view of the strip. I was supposed to be in the newly renovated building but they put us in the 90s building. The staff was nice and friendly and they comped us a free night which was nice.

Top notch!!

Clean room, bad service, bad house keeping service, expensive food coffee was $10 ridiculous. AI is not helpful.

All was great

I booked this stay in a remodeled room, and was very disappointed in how dirty the room was. When My friends and I first got to the hotel, parking was a pain to get. Walking into the casino it reeked of cigarets and check in takes forever, even with the kiosk. Our room was HOT when we got in, It was unbearable to be in there, while we were waiting for the AC to cool down the room. The refrigerator was on but didn't work, even with turning it down to minimum. No coffee maker or microwave. So we had no way to make anything in our room. Or keep leftovers either. The worse part of this stay was the cleanliness of the room. The bedding was DIRTY not just one pillow case or sheet, but OVER HALF of the bedding in the room had stains and holes in them. The rooms carpet looked as if it hadn't been vacuumed or cleaned in weeks. there were pieces of trash through out the room. The bathroom was a joke, The countertops had stains all over them. the shower had hair on the ceiling half pained over. and the floors were dirty. OVER ALL, I WOULD'D RECOMMEND THIS HOTEL!

We got married at the Love It loud chapel inside the Rio- best experience ever. From the casino floor team- ended up feeling like friends with a bunch of them. To the team at the chapel- definitely recommend if your looking to do something fun and non traditional- THE BEST!

Overall, I was highly satisfied with my room and I'd gladly stay there again.

The size of the room and the casino and pool Arrived at 1130pm to check in waited an hour to get to the front desk. They tried saying they over booked that I needed to be on a waiting list which is bs because I bought through booking. So instead of the room I booked I got a different room which was bigger but only 1 king bed. As I stepped into the place it was a mess copper pipes exposed and dry wall and 100 pizza flyers all over. What a nice upgrade ha right!!! It did have a sick view of the strip. I was supposed to be in the newly renovated building but they put us in the 90s building. The staff was nice and friendly and they comped us a free night which was nice.

The room was large, and the view of the strip was great. The Wifi did not work. We could not connect. It said the last name or room number was incorrect. The phone support AI agent was useless. I went to the front desk and they sent someone up to whitelist us, but it shut off again one day early. Its 2026, Wifi should be a no-brainer.

The room was large, and the view of the strip was great. The Wifi did not work. We could not connect. It said the last name or room number was incorrect. The phone support AI agent was useless. I went to the front desk and they sent someone up to whitelist us, but it shut off again one day early. Its 2026, Wifi should be a no-brainer.

We were pleasantly surprised, the room was very nice and clean. We got an excellent view. The only downside is that pool closes at 6pm.

Room was very comfortable.

Took over 1 hour and a half to check-in. Wasn't able to do self check because my room was available. When we did speak with the desk agent all the rooms where taken and had to settle for something way smaller. Room was poorly clean. The carpet was worn and damaged. Overall poor stay.

Not happy with Hotel management, they removed me in the middle of the night from my assigned room that I had already paid into from Expedia and was assigned a day earlier by a Rio hotel front desk employee due to internal mistake done by front desk check in clerk. Not happy whatsoever.

Great

Everything was great fast service room was clean and nice

Pleasant

Very good

Nice location and very clean and comfortable. I can’t say that there was anything I didn’t like.

Great stay

They said the valet was 24 hours and it wasn’t. The pool closes at seven. Nobody was there to help you at check-in even with the long line. Expedia said there was a free breakfast which there wasn’t.

La habitación excelente

lots to do

Very nice room, clean, would stay there again

The room was clean and came with a couch and a table. My little one was not feeling well after the turbulence so we got food and ate in the room and having the table and couch helped alot. The staff was nice and helpful. The breakfast was not great and very pricey. I suggest yo not get the breakfast. The casino was fine too. My kids really enjoyed the smoke free zone and the arcade.

BTS CONCERT RIGHT NEAR BY

Exceptional

No Vending machines No places open late to eat wasn't every many machines to play alot of the shopping places were closed.

Price is right for a one night stay, we came to see The Empire Strips Back. So convenient to be able to walk back to our room after the show.

Best.

Clean room help ful staff

Wished they had coffee service in the rooms!

Loved my stay here. Only complaint and it’s huge. The wait for an elevator was ridiculous. 30 mins for an elevator not okay . I did go during the volleyball tournament but still. They only had a few elevators operating .

Staying here is always great!

Good place to stay especialy the front desk the day I was there the lady was very helpful and nice to work with

Now the bad is there no microwave so whatever u buy hot u better eat it all then or enjoy cold food .. 2 all the restaurants close pretty early so get u something too eat around 10pm or u will be outta there ....

I don’t understand why I pay a daily Resort fee, and I have to pay extra to get an umbrella or a yellow chair?

Fue la primera vez que me ospede ahy y de verdad yo estaba en un error por los malos comentarios pero de verdad es todo lo contrario muy cómodo los baños muy limpios lo recomiendo 100 por ciento

Just great atmosphere, and very spacious.

Our bathroom drainage was not working. We booked 2 queen bed and suite (1 room) and it was an issue because of the water wasn’t going on in drainage properly. Entire bathroom got wet in just 5 minutes of shower. Shower was not had good enough flow to do shower in 5 minutes and before that bathroom was flowing in water. We liked service, amenities and atmosphere for sure but bathroom shouldn’t like this especially if we booked suite for us. Experience was not great this time.

Un muy buen hotel para hospedarse, lindas habitaciones, buen servicio.

Room was spacious! Pool was great!

El personal de seguridad hay se extra limita toman el roll de un policía violandole los derechos de sus visitantes arrestándolos por sospechas colocándole esposas teniendo a los vístante por más de 3 horas a las personas y tomándole fotos sin su consentimiento luego reteniendo a las personas dejando en el carro a unos niños solos sin tener ninguna razón y amenazándolos bajos sus políticas de seguridad que si algún día regresaba me iba a arrestar dejando mucho de que hablar

I would definitely recommend a stay at the rio and we will be coming back!

Blow dryer didn’t work without throwing the outlet thingee though. Oh well.

Good

Exceptional

No breakfast was provided or included when hotel was booked. I believe this should be included with the room. Getting my deposit back I’m still waiting to be put back to my account I left since yesterday and still nothing. This is so disappointed.

Don’t waste ur money or ur time the place was nasty unless ur only interest is gambling do not stay here

Clean room

For the first time in several of our visits here the shower pressure was actually pretty decent

Good

Lacking in Amenities. Not Very Clean.

Friendly staff and cleanliness

Room was very clean and check-in was made super easy. Staff were very helpful with housekeeping requests via text message (for introverts like me and my friends), and the beds were super comfy in the newly renovated rooms!

My room needed a microwave. Everything else was fantastic.

Vreey good 👍👍

Great staff and great location!

Nice stay

The room and hotel was nice but my only issue was that when the hotel got busy during edc weekend, the wifi became unusable. I came a few days before edc and had no issue with the wifi until the Friday of edc and this later until edc weekend was over.

Check in was sliw

Over charged me Over charged me

I love the upgraded rooms with jets tubs. Using the jet tub a roach came out. Before than when I was doing a clean water rinse a ball of hair came out I disregard that.

Superb

Overall great experience, both in the room and in the casino. Shower

Very good

They states staff would clean it and Noone showed up. Appauled No discount or any other offer was given , customer service was terrible and check in had so many errors from expedia and the hotel I spend 1.5 on hold waiting to check in. R

Staff makes it easier to return..! Thank you! 😊

Not ideal for families with kids or toddler. I booked for a renovated king suite with strip view but got a two queen beds suite and we could barely see the strip from our room! Didn't need a two queen bed rather have the space. Rooms are just painted not quite renovated and the sewage smell from the shower drain was disgusting! If you're a single or family who gamble a lot this might be a place for you...

The staffing property were very responsive in terms of housekeeping, however the water did taste a little off when brushing my teeth and our bathroom was specifically a little weird without a shower door. Still high 4.5/5

Exceptional

Staff helpful.

Hotel was nice and clean

Exceptional

Location, outside of all Las Vegas conmotion. None

Everything was excellent. Only issue is they have limited attendants working reception and getting a hold of a live person on the phone is difficult.

Very clean and beautiful.

Close to the airport, great staff, and clean rooms.

Renovated room was spacious, clean and staff was very sincere and helpful.

I had reserved a two queen bed room. They said they only had king size room available. That we could use pull out bed which I didn't see. Mirrors had bulbs out on one side of each mirror.

Room was clean parking was easy

Everything was great.

B

Great service

The king suite was superb! The location is not on the strip. The hotel is old and needs updating.

Exceptional

We enjoy staying here. The parking is free and it is easy to get to. The newly remodeled rooms are nice. The 180 degree rooms are our favorite, however they show signs of extreme wear. Our first 180 room had a shower door that wouldn't close without lifting it as the wall was crumbling underneath the wallpaer and paint, and the jetted tub would not turn on. We have had similar problems at other Las Vegas casino hotels as well. The view at night with all of the curtains open make it worth the money!

Yes all good

Great place to stay. Renovated rooms are beautiful. Feels like home away from home. Wish could stay longer, but will definitely book there again.

Nice updated remodel, very clean, staff very friendly and helpful

One pool was down, elevators were broken down, shower backed up, never got blankets that were ordered twice.

Exceptional

Absolutely everything. Staff was friendly, and everything was so conveniently placed (restaurants, restrooms, playing tables, etc.) It would have been nice to have the option for a smoking room.

It would have been nice to have the option for a smoking room.

I did not like anything

Great room, spacious.

Exceptional

None of the elevators were working 45 min wait to check in .. all luggage’s had to be carried to the 10th floor

Most of the elevators were down when we stayed there forcing us to wait up to 45 minutes to get to our room. We were late to an event due to the elevators. They didn’t have stairs that you could use without having to head down very eerie hallways and ending up on the outside of the building.

Room was beyond beautiful

Awesom!!!!!!!!’

Excellent

I stay at the Rio every year with my family and it's perfect

Everything

Great rooms

Need 2 people or pay staff to help with luggage because it is a long walk to room from the entrances. The room was nice and was clean. Great pool areas, but pool closes at 6pm -big negative. It was still 95 degrees at 6 pm and we couldn’t enjoy the pool.

Highly recommend calling, prior to booking, to make sure no events are happening at there convention center and no elevator issues. Had to wait 45 minutes to an 1.5 hours to get back into room due to one side of the elevators were working. No one was working the front desk. We had nothing to do with the event at the convention center.

II can't believe the terrible experience I had at the Rio during the volleyball tournament. I would have much preferred to stay at a different hotel with functioning elevators. As a disabled person who relies on a cane to move around, I was left waiting at the elevator for 20-30 minutes just to go up and down from my room because of the hotel's elevator problems. When I asked for assistance to bring supplies to my room after checking in, I was told that incoming guests had priority and that I would have to wait over an hour. The lack of staff support in this situation is unacceptable. How is it possible that a guest with a room already booked and disabled is left waiting for someone who is just checking in? This whole experience was completely unsatisfactory, and I have no intention of returning anytime soon.

If there is large amounts of people staying the elevator situation is really bad.

The elevators didn’t work, you had to wait over 20 minutes to go up or down. The AC wasn’t working and when I called them they just said “yeah it’s Las Vegas. It’s hot. We’re working on it” and they didn’t have portable fans to offer guest. Our shower drains smelled like sewer. When we got into our room, there were straws on the floor, so not cleaned from the previous guest.

Free parking, spacious room

I would make another choice; this is an old, grey mare of a hotel now.

Awful. Just awful. Elevators didn’t work. Food subpar. Service almost nonexistent. Don’t stay here unless you are desperate.

Everything was okay

Large room The elevators were a nightmare.

Superb

Elevators are being renovated at the Ipanema Tower. Wait is terrible.

Didn't eat there very little options

Problems everywhere you turn. Never going back!

Only had 5 elevators working. Had to go down the stairs a few times because the wait was long. Wish there was another coffee stan.

A lot of reviews stated the rooms were old and not well cleaned. We had a fully remodeled room in the Ipanema tower - the room was really nice, large, comfortable, and clean. Other reviews also stated check-in was difficult and staff were rude - neither of these were our experience. Check-in was quick and easy, and the staff member assisting us was very helpful and friendly. We also had an excellent dinner at the Luckley Tavern. The only reason I don't give this 5 stars is the Ipanema tower had almost half the elevators out of service. The number of elevators available was probably sufficient for typical traffic, but there was a large volleyball meet at the convention center, and there were certain times when all the teams were trying to use elevators at the same time. This caused huge backups with long lines to get onto an elevator. It was so bad that if you were on a middle floor and needed to go down, each elevator going down was full when it got to the middle level floor and you couldn't get on. Many of us just pressed the up button, were able to enter a mostly empty elevator up to the high floors, and stay in back to the bottom. Again, this only happened a few times during our stay, but when it did there were long delays. But overall the hotel was very nice and I would stay there again.

terrible staff, and over charged

To make matters worse, the air conditioning was not working properly, which made the stay extremely uncomfortable, especially in Las Vegas heat. The plumbing was also terrible, with slow drains and overall poor room maintenance that made the hotel feel outdated and neglected. A major Las Vegas resort should be able to manage weekend crowds and special events and maintain basic hotel functions, but this stay felt chaotic from start to finish. Between the broken elevators, bad AC, and plumbing issues, the experience seriously took away from the trip. I really hope Rio management addresses these problems because guests deserve much better.

Disappointing

Bad

Very good

The resort fee. I did not use any of the aminities

Pleasant

It is in a great location. The only complaint I have is the elevators take forever and there is no stairs you could use instead.

Loved the pool. Loved the spacious room on the 20th floor. But the plumbing needs maintenance a lot of random knocking from the pipes in our bathroom at all diffrent times. Corridor is nice except for a random wallpaper tear do to plumbing access.Not all Elevators are working long lines to get to your floor we hope they fix these issues we would definitely stay there again. Employees are nice and polite food is good drinks are good casino is fun.

Clean room

The room was nice, also clean. The elevator situation was awful! Multiple elevators were not working. The line to get on an elevator was about 20-40 min long. To go down from your room it was about a 20 min wait at the elevator.

Room was great, my main complaint is elevators were not all working so that is why the rating was low.

First of all they have were u can stream the tv but mines didn’t work so I was stuck watching what they had on there cable and I went down to tell them and they said somebody will be there in 30 minutes it never happened and to top it off the elevators wasn’t working again this is the second time I stayed here and they had a problem with the elevators that was a total mess!!!! This is my last time staying at the Rio

The elevator situation was absolutely terrible. Waiting 30+ minutes each time we had to go to and from the room really caused a lot of issues.

Room was nice but hotel elevators in the tower that we were in were malfunctioning. It caused delays for our trips..

Nice casino, but service was terrible. Elevators didn’t work, ice machines didn’t work.

Very good and clean

Very nice room. Most all shows weren't operating but still had great restaurants and a good vibe in the casino. Staff very friendly.

Very nice for the price I payed.

We visited for the weekend. It was a very nice hotel if you want to stay of the strip. We love our view of the Vegas Blvd and pool. Check in was simple and free parking. Staff were nice whenever we do see them. Awesome stay overall

Clean rooms

Facilities, dilapidated, and staff not very helpful. Getting in and out is very inconvenient.

elevators were not operating at full capacity and had to wait minimum of 10 minutes every time we needed to use them. sometimes more which we then use the stairs that led to the outside of the hotel

Casino was lively.. not too many food options

the view and how clean it was

Enjoyed… don’t like corner room however

There are several restaurants choices for breakfast.

When I get there, the host attendant was so rude. And then, when I got into my room, it was like they gave me the room, they were still working on like one of the lamps was missing. The shower need to be fixed the sink drain did not work in the room. It was so much stuff.

However a few suggestions to the owners- provide wash cloths and a non slip mat in the shower and a waste basket in that room. Still, the two rooms and two sinks were perfect for 3 of us in one room. The elevators were slow during rush times, but it seems they are working to correct. If there is anything you can do to help Starbucks. We waited between 20-30mins every morning for our order.

Been going to the Rio for over 20 years just like that it’s not on the strip and super Duper busy I like all the updates and the staff was extra friendly. Great stay again. The only issue I had was I don’t remember paying so much for a hotel fee if I was already paying for the hotel it was $50 a day so I was there for three days. It was $150. It’s a little steep.

All clean

First off, I had a remodeled which still had an old room smell to it. The room also did not have any available coffee or water. The mattress was lumpy and the a/c would not cool down to a cold enough temperature to sleep in and was actually very humid because they probably use an older “swamp cooler” type system. I did not sleep well and was hot all nite. When I called to front desk or room service I was put through an AI asst and had to stay on hold for 30 min until a live person answered. Terrible experience. Would never stay again.

Room was big and comfortable. Love the layout. My fault I did not contact the front desk but I told a staff person walking around. My ac was not cooling properly but overall still had a great experience here. No one came up to check the ac.

Our first room smelled horrible, dirty shower and beds weren't made. Second room had hair in the shower, dirt/brien gunk stuck on the shampoo bottles, no sheets, and clothing left in the room (felt like it just wasn't cleaned before we got there). 3rd room was good. Hotel is nice, staff was less than helpful. Can't call front desk, it's all AI which was frustrating, and 2 staff members were very rude.

The food was way to expensive. The casino needs more ventilation. The cigarette smell was overwhelming.

Totally needs to be updated. Better places to stay in the real for the money.

Very nice updated hotel. Easy check process for me and was even offered early check for a small fee AND late check out with a small fee. Definitely took advantage of both offers and was a very nice addition I thought. Nice room we got the high floor king room with a strip view. Very clean and spacious. Only thing me and hubby didn't like was no microwave. We had to eat out as does anyone traveling to Las Vegas and no where to heat up my food. But overall very nice and comfortable stay. Enjoyed our weekend!

Everything is good I love it

All good deposit wasn’t clear prepare for 100 a night

Loved our room

Pleasant

Poor

The housekeeper was fantastic Rooftop and parking lot view from my suite

I loved everything about this property. The casino was convenient downstairs and everything was nice. The only problem I had were the elevator aren’t all Working so wait time was long. The location isn’t on the strip but around the corner so Ubers were killing me. The food court was nice but didn’t have enough choices to offer from.

Exceptional

Me gustó mucho el hotel y su servicio

Grounds had trash from entering to parking. Room had bottle caps and trash from old residents. Bathroom was good no issues there. Check out was slow and check in.

I wasn't there long enough to have breakfast

The experience we ruined by the lack of maintenance on the elevators. They only had 2 working and a lot of people are pissed. To check in and check out we had to use the stairs from the 10th floor with all our bags. Vary inconvenient and tiring. We would like to say we are very upset and hope they can figure this issue out. We want some sort of compensation for our troubles and terrible experience.

Good and excellent

The rooms are nice and large. The casino is extremely smokey. Making dining in any of the open restaurants in the casino area very unenjoyable. Continued work on many of the elevators creates a huge backup just to get up to your room. I would stay away from this resort. It is in decline.

No me gustó la atención al cliente , los servicios del hotel son viejos los elevedares no funcionaban , un desastre , jamás vuelvo a a hospedarme en este hotel

Stay elsewhere. Asked multiple times to get maintenance to our room to fix our mini fridge. No help. Ice machine was leaking entire hall way is wet and mold on the walls

Everything good

Exceptional

Clean The room took a long time to cool down.

Bad

We love this property. However, their prices for the hotel and restaurants have gone up quite a bit since Hyatt took over.

T

Awesome trip with easy access in and out of the resort.

High Steaks was horrible. The initial bread was brought out with a mustard butter that was horrible. The server was good but all the food was bad. Crab cakes were not even close. Tuna tartar was horrible. Our food came out cold so we sent it back and had to leave. Ruined our anniversary dinner 100%

The elevator wasn’t working so there was like 20 of us trying to take the stairs and the last door was locked and we couldn’t get out

My safe deposit box was not working, I talked to virtual agent Rita over the phone but did not receive any help. I had to go in line stand Two times. It took more than Four hours to solve the issue. Because of this I became late goig to my show. Everything is great this is the big problem and should fix it. The room was very good and spacious. Yes I will return but in a hope the Rita and employees would take care of guest properly.

Needs more workers waiting on line for like an hour

Exceptional

This place is everything and more anyone can desire. Coming back here for sure.

Rio gets a bad name but our room was great we really didnt wanna leave

First of all the casino was very smoky. I immediately started having a headache 15-20 minutes upon me entering casino area and sinus congestion. I didn’t think much, but then it happened again the next day and the day after immediately after entering the casino gambling area. When I left the casino to other outdoor activities the headaches would go away and sinuses would clear up. Rio does not have good ventilation system, that’s for sure. Not a great experience for us.

This location just really needs a make over

Though this place is away from strip, I like the fact that it is. No rush of people around. This place is big with several pools and they have 2 hot saunas right next to the adult only pool which is nice! There’s a breakfast/ diner in the premises. A bit pricey but convenient. Several other restaurants as well. I saw the Wow show which was wonderful! I recommend. I wish I did the mystery dinner. Looks like a lot of fun. There’s a Smash burger in the facility as well. I love the luckily restaurant which had oyster happy hour! There is a lot in this Rio resort. The rooms are huge! Very clean and all the amenities like shampoo, conditioner, liquid soap, and body cream too. Not disappointed.

Upon checking in staff was really rude to my wife because “she didn’t book the room you have no reservations” me being confused asked I don’t have any reservations?? He goes “not under her name.” Mind you I’m also standing there with MY ID. Finally takes it and finds our room reservations. Then got mad when my WIFE signed for the cc hold??? I’ve never had an issue like this anywhere. Very very odd

Clean room

Restaurants are mediocre, the hotel is grimy and nobody who works there wants to help anybody. The price is right if you could put up with extremely average.

Nasty room gross and stunk no room service wrong room then in pictures

The newly renovated room was great. Would book again

Absolutely amazing! I will probably never stay anywhere else again... I've been to Vegas many times but this stay was by far my fav (first time at Rio)... The new remodeled suite was amazing, staff was great, excellent food choices other than I didn't really care for the "kitchen table". Will be back! Oh and definitely check out voodoo lounge for a spectacular view!

Casino looks dirty and smells too much tobacco, our room had shower broken ( missing handle) front desk not friendly

I started getting nervous after reading negative reviews, but we had a great experience. Loved the location and views. Casino was great. I wish the restaurants and stores were open 24 hours, but other than that, I would definitely recommend.

The hotel is nice and has great amenities but the front desk staff can be a little rude. They charged our credit card 166 with no notification and did not show on our room account. When we went to the front desk they said it was a smoking fee. We don’t smoke, vape, light candles etc. the gave us the report that showed the time of the incident at time we were not even in our room. They removed the charge but if we didn’t get alerts from our credit card company we would not have know about this charge.

The newly remodeled suites were excellent. The various food outlets that I tried such as Kang's Kitchen were magnificent. Well cleaned casino floor as well. Overall, a great experience.

easy free parking

The casino was on the smaller end in f Vegas casinos tables min was $15 and $25 wish there was more tables and different minimum bets. Both table was packed non stop. Room where nice now that some was remodeled. Very spacious was hoping for a coffee pot and microwave but there wasn’t. Pool hour are only open from 10-5 and most the chairs are reserved so my husband couldn’t get in because he has braces on his ankle he needs to take them off and be few feet from the pool closest chair was to far for him to walk. Definitely need to have first come first serve when it come to pool area beside the big gazebo areas!! We won’t be back.

Had bed bugs and customer service and management have done nothing but ignore us.

Room was a renovated king suite. Very nice and clean. The staff were friendly and accomodating. Will come back.

Yes

Clean room but no coffee machine

Left one night early. No refund. Room wreaked of sulfur and sewer. Was told nothing could be done. Waste of money.

Front desk could be faster- maybe increase staff at checkin

Room was huge and very clean

No coffee pot or microwave for the cost of the room

average hotel, nothing fancy Hard to communicate with the hotel staff. I have been repeatedly asking for a proper invoice so I can expense it back to my company, but they keep bouncing me between them and Booking.com, even though Booking.com has made it very clear that the invoice must be issued by the hotel. After many ineffective phone calls and email exchanges, I still have not been able to get a proper invoice after several days, despite spending a lot of time trying to resolve this. Their contact centre also appears to rely on a non-functioning AI assistant, which has made the process even more frustrating.

Location is great, parking included Elevators only half worked

Everything was great!!! Our room was wonderful and spacious… definitely will be back!!!

Nice and large rooms. My Maggy said she didn’t know where to sit it was so big ….. the room that is.

Clean room, beds comforting

Clean room

Remodeled room was very big and comfortable.

Clean room,

The casino was lively, clean rooms, helpful staff. The pool water was a little dirty and cloudy but other than that overall great experience

Its be nice to have a breakfast buffet but otherwise was an amazing place to go

Cons: Long lines for check in and check in kiosks did not work. Pros: Renovated huge room with great views. Ample free parking.

Nice short stay, good amenities, and easy to access what I needed.

Love the new room update. It is our third time here and always booked the suit. Suite is huge and very roomy.

Cigarette smell in all.the hotel

Very friendly and helpful staff The bed was uncomfortable. The blankets and pillows as well as the couch all felt like waterproof material meant for sick or drunk people. Very uncomfortable and loud. Horrible material. There was no mini fridge. The bookings site mentioned jacuzzi and there wasn't one. Over all it was expensive considering how low quality everything was. The rooms were large but the furniture looked like it was bought last minute at good will just to fill the space. Oh and my brother next door got a 500$ smoking charge even though he doesn't smoke . Was told he has to fight the smoke alarm manufacturer if he doesn't want to pay... needless to say we probably won't be coming back or referring the rio to anyone.

Great place to stay in Vegas if you are there to party.

The property was nice. I would book there again No microwave in the room. The AC could have been colder but since it’s not summer yet it did its job.

Location means an Uber or Taxi every time you want to get to The Strip.

I LOVE THIS PLACE!!! Everything about this place the location the room!! We stsyed in the King Deluxe Renovated Suite!! We will stay here every time we come to Vegas I have stayed in many hotels and resorts this is like home away from home. Staff are nice as well❤️ I did not like that there is no microwave but will stay here again!!!!

that has had constant issues and nothing was done about it

I love the large size of the rooms with the huge couches

Free Parking

Nice room Better restaurants

nope

It was a very clean room. Comfortable bed and nice place to stay. Convenient free parking. Thank you for providing a nice place to stay.

Super nice, clean room, casino area has a great vibe. Can't wait to return!

We didn't acknowledged the National park.

The staff was very nice.

Clean and big room. Room was a little on the hot side. The dim sum restaurant could be better. Had no idea how it worked and no one took the time to explain how it worked or what we could order. Our table was rushed by several people just trying to give us food. We had to ask them to give us a minute.

The room was ok , but it doesn’t have a microwave and the shower is built with a half of door. It’s no exhaust fan in the bathroom so when you need a little air you just hot. The lack of employee were working was scarce, while playing the games it was no servers on the floor to service you, playing while you are porch is not a good thing, rooms were clean

Clean, spacious and friendly staff

A microwave in the room

Enormous room that was very clean and updated! Plenty of room to hang out and great view.

Loved the hotel . Didn’t expect the resort fee . Would love if that was indicated prior to arrival but good stay overall

The lack of communication about the shooting to the guest at the hotel you guys didn’t know it was a murder suicide right away. Guess should’ve been informed that there might be a killer on the run staff and everything was great. That was the only part that I was unhappy with, I would stay with you guys again.

Awesome stay

Quiet and never heard anything noises while in the room. Easy to park and enter the casino. Will pass this on to our family and friends.

Clean room, good staff, allowed to check in early etc

The room was nice, but it was still unfinished. There was something that was supposed to be a fridge, but there wasn't a fridge. The ice machine was broken the whole time we were there. Other than that, the room was clean, the staff was nice, and the hotel was decent.

Our room was clean and the staff was very nice. Loved the size of our room.

Hotel rooms clean and staff did a good job. Rooms are dated and need of remodeling

Loved the remodeled room.

It’s becoming a dump again. Refrigerators don’t work in any of the rooms, and most of the ice machines were broke.

It all stood out. Everyone was so nice and the room was amazing

I will start by saying that my initial check-in experience was awesome. The gentleman who checked me in was very kind and courteous and gave me a lot of good information. When I got to my first room, it was a very nice and well upkeep remodeled room. However, neither the toilet nor the shower worked. The faucets did work OK. I put in a request to maintenance and then a second request as nothing was happening. I finally went down to the front desk after a few hours and was informed that they had an emergency water shut off in the building and they didn’t know how long it would be. I asked to change rooms and they were accommodating, however my new room was a downgrade from what I had paid for and was smaller, not as clean or well kept and had a horrendous view of the HVAC units. To top it off the TV didn’t work. I put in another request to maintenance about the TV issue and never had anybody respond to it so I would not say that I will be returning to this hotel anytime soon.

Smoke was too much

Room was great and staff was wonderful

Makes us wonder how clean the room really is.

Overall, great experience.

THE ROOM WAS BIG ENOUGH FOR TWO PERSON.

The “remodeled” room still felt like 1990. No, microwave. No hot water third morning, the day we were leaving. No body greets at the door anymore . Limited room service (none after lunch). Limited Restaurants, limited hours. Only one place to eat after 10pm. The food court manager did handle a hateful lady very well when she started berating his employee for nothing they did wrong, so that was solid. The burger at Luckily’s and staff there was fabulous. Outside of those two engagements the rest of the staff was unapproachable, gave off a sense of being bothered when asked simple things like “where are the elevators?” Several trip hazards in the Casino area. Spent double on ride shares than saved on room cost that was over valued. Requested more sheets and pillows for sofa bed that were not delivered until the next morning. Looks glamorous on the outside but was lackluster and disappointing on the inside. Should have spent just a little more per night and stayed on the strip. I would not recommend this hotel. Tried notifying front desk upon check out and still felt they were detached, but he did say there were other complaints about the cold water in showers.

Always have an a.zing time at RIO. Rooms are ckean and spacious

Room was beautiful, big and clean. Only problem the shower drain was clogged. First night we got there late and noticed the drain was clogged we took a shower and all the water came out of the bathroom. Next day we left early we left 2 notes on the room asking to fix the drainage also we told a cleaning lady and she told us she would fix it. That night we got very late about 2 in the morning and no one went to our room it was like we left it and the drainage was clogged.

Staff was nice. Rooms were nice. Hotel needs to alot of updates. The Casino was the worst of all of them as far as the smoke. As soon as you walk in the main entrance, it’s over whelming. There is a non smoking section but not advertised

It’s was a beautiful stay. Loved everything about it

Staff

Yes

The room is impressively huge. Fairly clean (even though it is an old building). Staff are helpful.

Great spacious room and bathroom. Room service was terrible and took hours and it’s impossible to talk to a human. Just AI.

Great

Unhappy employees and they are so disrespectful and charge me twice

Great place

Room was clean, beds comfortable, casino staff very friendly, food and drinks were great. Overall a fantastic stay and good value

The room was spotless. The staff was helpful and friendly.

Bathroom was not clean, shower clogged with hair. Internet/wifi would not work. Not in a

The room was well decorated and was very clean. The mattress was very comfortable and the room was quite- no outside noise.

The stay was uncomfortable it was trash in the room and immediately threw off the vibe

Very little interaction with a real person. Had to go through electronic call screener to get assistance regarding the room. The refrigerator was not working and overall cleaners of the room with substandard.

Great room. Not the best location, off strip but easy Ubers. We had a 1000sqft suite at a top floor. Kids loved it! Saw WOW! Highly recommend it! High Steaks had great food and great service. All in all great visit!

Convenience of checking in and out. Friendly staffs got me what I needed during stay.

Got charged for a day I wasn’t provided a room until after 2am

The absolute atrocity was waking up to five attempts of them charging my card on file $500. No explanation, nothing. I come to find out it was due to “air quality”alert in my room due to smoking, vaping, etc. After investigating it on my own (after having to freeze my card) they weren’t even sure what the alert was for, and could have been from me drying my hair. The fact that they didn’t come to my room, call my room or attempt to discuss with me prior to shakily charging my card at 3 am is beyond unacceptable. I also haven’t received my deposit back as of yet. You get what you pay for applies here unfortunately

No coffee service in room. I asked about it. They said go to starbucks. I hate their coffee. I was there on business and needed a coffee pot. I'll never go back. Felt uncomfortable with security everywhere. I felt nervous.

The room was fantastic. So spacious!

Room was clean. Staff were kind. Hours of food options was disappointing. Not being informed of offers upon check in and not given water was disappointing. No shuttle to the strip or airport was disappointing.

Bad hotel..

Room was spotless and very accommodating

The room was also very dated and not worth the price I paid..Needs significant upgrades if I were to come here again.

Checking in you didn’t fulfill the room that we have booked well in advance. We had family members with us who have back problems and sleeping on a pullout was a big issue. And your staff at the counter were very rude and unhelpful. Basically said Do you see that line behind you my day is worse than yours.

Great stay nice friendly staff will be back

Amenities were lacking

Shower pressure is not good

Room was clean

The only problem I had was no live music!!!

Despite booking a specific room with two beds so that our family could be accommodated we arrived well ahead of check-in time. Tried to use the kiosk to check in which told us our room was not ready which was fine. We continued to check the app and then finally kept getting an error message so we had to wait in the check-in line for over an hour just to be told that they did not have any more rooms for us with the double beds and we will be put in a king bed with a pullout couch. This was extremely inconvenient for the individuals we were traveling with as some of them are older and cannot sleep on a pull out couch. They did not care at all that we were inconvenienced and that we had booked a specific type of room for specific family members they told us there was nothing they could do. They were extremely rude. The desk worker said how do you think my day is going look at the line behind you. I don’t know the point of booking a specific type of room if you’re not going to get it. Hotels.com tried to do what they could to put in a request but they ignored that as well. The customer service at this hotel was terrible. We ended up needing another blanket and waited well over an hour for it later at night so everyone just waited to go to sleep until they could get it.

The room was not very clean, Front desk staff was very Rude. We were gambling for 3 days then on the fourth they told us we had to become a member to get drinks are you serious. The line to become a member was around the corner. The food court was terrible, and everything closed early except for Chicken wings. This used to be my go-to place never again. Every time we left the room to go on the elevator trash was overflowing

Room was perfect, the view was perfect

Nice large room

No ay parquin ay que andar buscando como 1 hora dando vueltas

Yes

Everything was great

Nice clean rooms! But casino needs some TLC!! Specially that filthy carpet from 20 yrs ago!!

Nancy in housekeeping is amazing!!

Very clean

Good time

Room was spottless. Casino games were amazing, the service was the best, 10/10 reccomend to anybody looking for a fun stay and cant wait to go back!

They booked the room we already booked before we arrived so they stuck us in an old room that had many issues including the tv not working. They made checking out difficult which delayed us and caused us to miss our flight

Clean room and great for the price. Big suites with lots of space for guests. The elevators are a little outdated but they are undergoing a big renovation.

Excellent service!, location and room spaces.

The room was exceptional. Staff was very courteous easy to check in and out love the free parking.

Room was clean

Room was great view was great some things were a little out dated but overall amazing. 7 dollar M&M’s was wild but that’s the strip lol

Room couch was in very poor condition no hot water. Carpet look very dirty

Sheets were stained, blankets had tears, room wasn’t the cleanest, tub took 10 mins to drain, but the water pressure was good. The pool was closed during the stay and I didn’t see any notice that it was. And I was quite disappointed a big reason I booked here was for the pool. I think out of it all I only liked the food options they had. The Starbucks was good there. Eggslut was good and fast! And the Philly cheese steak place was amazing! Everyone that worked at the food places were so kind. I was excited seeing the frozen drink mixers in pictures but unfortunately there were none in the building. So a Pina Colada over rocks sufficed.

I was charged for the room even though I paid through Expedia. I called customer support and was “helped” by a representative who was not very nice. She said I was charged the correct amount. When I tried to explain I wasn’t supposed to be charged anything she said I’d have to talk to a front desk representative. She said she would get someone to contact me. That was a few days ago and no one has called me back. Very poor service and I will not recommend this hotel.

Need some removati

Nice room

Nicely renovated room

Clean room , 17th floor nice view

The staff was wonderful and we loved our suite!

Amazing views and affordable prices.

Everything was great

Clean room. VERY Friendly and attentive staff. Everything was clearly marked.

Clean

Room was excellent - newly redone. Cleaning staff friendly and place spotless

room was nice. view was not. looked at the roof and building wall

Spent most of stay out of room at conference. On the morning of departure I awakened sick from the cold blowing air. It was too much for my body.

Yes

H

Good options for food if you are there during the day. Also Starbucks doesn’t open until 7am. It’s a problem when you have an early morning flight.

The room was great. Only bad thing was the refrigerator didn't work.

Sporadic water flow in bathroom.

great room and hotel

Room was not clean. Found ibuprofen under furniture

Yes

.

Great service

The room was excellent only after I protested for the room I reserved…I’ve stayed here before and was given !!

Stayed at the Rio this past weekend. Our first experience staying here. Free parking! We stayed in an upgraded high floor suite facing the strip. Great view! We used the self check-in kiosk and it was a breeze. We didn’t get to the at any of their restaurants as we were out and about. We are not heavy gamblers but I did play my fav (bubble craps) and a few slot machines. Wish they had a buffet…not sure if they will ever bring it back. But overall enjoyed our stay here and would definitely come back to the Rio.

The rooms were huge. The hotel is a busy place. Was not prepared for the smoking though. Also did not like that the pool was closed.

Amenities

Check-in took forever, room was outdated and disgusting. Beds we double, not queen and so uncomfortable two people couldn’t sleep in them. We were never able to speak to a real person when calling the hotel from our room. We had to stand in line for almost an hour to speak to management. Manager was not helpful regarding our room. We had to rebook through hotels.com to get the remodeled side. Room was never serviced and when asked for towels could only get 3 at a time. We were with a hockey tournament so we were obligated to stay, otherwise we would have left immediately. Shame on Hyatt for allowing this property to be so poorly run and gross. We will never stay here again.

Great service

The check in agent was very unprofessional with a rude, dismissive and demeaning attitude toward guests that were checking in. Aside from this the room was not cleaned the whole stay.

Clean, quiet room.

Ok room ice maker was not working drinks are to expensive

The wifi is horrible it’s so weak that we can’t use it. We were a big fan of Rio for many years but we are so disappointed this time. We paid 50 dollars per day of resort fee for that. The water pressure was too low on our 15 floor.

Nice and spacious room.

The staffs that helped us out to get the room were very friendly even though we waited 3h30min because the suite was being prepared. There was the 2 gentlemen (dark skin and Afro hairstyle) with great service and unfortunately like always there’s someone that is not that good with customer service, Maritza is one of them, poor customer service and needs to show that she cares about the customers and a little smile will make a big impact on how people perceive her.

Room was perfect clean and spacious

room was clean, spacious, and clean, had a fantastic view of the city and the mountain range

The room was super nice , check in was super easy, would definitely recommend to people and definitely stay there again

I also noticed several complaints about the way the staff at the counter speak to customers. They did not handle complaints well, and I even saw employees laughing at guests after we had waited over 20 minutes in line. Overall, the service and experience were disappointing.

Room was ok . Tv not working . Heater we had to call registration 4x to be assisted.

Clean room, courteous staff

Check-in took a very long time because their kiosks were having issues. Internet didn’t work at all the entire stay

Yes

It was great, there was nothing wrong with it! It was pretty good but it’s just that the restaurants close early. Other than that it’s the best!

Very clean and quiet

Large nice room.

Book room in advance and when i got on my date the person at desk giving rooms who didn't have reservations and i got a room didn't reserve and i had settled on a different room.

Poor communication with the Hotel Staff ,but wonderful restaurants

Fantastic place to stay. It was clean, friendly and easy access. We will be back. Our permanent stay

Room was great. Staff were efficient and helpful. Location was very far down the strip.

It was a great experience, my wife hasn’t been able to take a bath comfortably her entire life because of her height so the tubs were perfect

We were pulled out of line to check in on the hiosk...unsuccessfully 3 times it said we aren't checking in on this date. They finally helped us at the desk with the help of 3 people. We were supposed to have $591 of the $700 bill paid 2 days prior, but the hotel never requested payment. . We spent over an hour chatting with hotels for them to tell us to contact our bank and then the chat stopped working. There were blowers in the hall of our floor, and our carpet was soaked in our room. We requested housekeeping and they never came. We booked a strip view room because it was nye and we have a child so we could watch the fireworks, but was put in a mountain view room.

Great staff Bigger rooms

Long wait to get room number, after checkin time.

The room didn’t have many aminities. The ac did not work properly. Just not an ideal place to stay with kids.

clean room / quick house keeping

To make things worse, I was initially given a room number that does not even exist, which caused me to walk nearly an hour around the hotel carrying two suitcases. Staff showed little accountability, no apology, and promised to follow up to change the room but never did. Very poor experience and not worth the price.

It is an amazing experience staying at Rio.