Hilton Orlando Lake Buena Vista - Disney Springs® Area

Clean amenities

Location Staff were incompetent they failed to deliver a baby crib for 4hours keeping our grandchildren up beyond their bedtime till nearly midnight The rooms need a refurbishment. The bathroom is poorly laid out and poorly appointed

Good

Close to Disney Springs. We had a good view but the windows were very dirty. Then need cleaned.

Exceptional

Really nice hotel. Great cafe. Only downside is how outdated and somewhat rundown the rooms themselves are.

I was excited to stay here but the facts are that the websites make the hotel look better than it is. This is the first bad review of a hotel I have ever given.

Nice place to stay

Great

Room was clean we definitely enjoyed just way too many fees

Very good

Room layout was odd. Staff was great.

Great room, better location and tons of amenities

Room as clean and comfortable. Walking distance to Disney springs was great Additional fees I wasn’t expecting a resort fee. Also I saw pictures of a lazy river ( my fault for not looking into it ) I just thought it had one and my granddaughter was looking forward to it . Pool area was fine but I think it’s more catered toward adults. Next year I will stay somewhere more kid friendly

Area Nothing

Highly recommend this property! Staff is exceptional and location is convenient for Disney Springs and all the Disney fun!

Carpet in the room was sticky like someone spilled something that was never cleaned.

Convenient to Down Town Disney $40/night for self parking is outrageous. I don't mind paying a bit more for Hilton but !!

$40/night for self parking is outrageous. I don't mind paying a bit more for Hilton but !!

Hotel staff was amazing. Property needed some work. Bathroom door stuck so we just stopped shutting it.

Very nice staff and clean rooms.

Convenient market. Nice pool. Places to eat. Very helpful staff.

Staff were very helpful and went above and beyond.

Good coffee (starbucks) and convenient and quick breakfast options. Enjoyed bar at night for nightcap. Room very comfortable!

Good coffee (starbucks) and convenient and quick breakfast options. Enjoyed bar at night for nightcap. Room very comfortable!

Good spot

When we showed up at the hotel, we were met with generosity and helpful staff. However, the bellman was very pushy and insistent on taking our bags. We felt very unsettled. Our room was kind of rundown and dirty, and our coffee maker barely worked. Not worth it for the price.

Everything was exceptional.

Very bad Bad

Staff was great!

Exceptional

Very bad Bad

Superb

Property is very clean. Staff are very nice. Rooms are small no shower gel for two days in the shower although I asked didn’t like that. I have to give a ticket for water as a diamond member. I should just be able to get one in my room every day instead of asking.

Friendly and helpful staff, especially the front desk. Clean rooms and the fitness center was fantastic.

We were very dissatisfied.. our… it was much better when we were there 2 years ago!!! So we booked it here again!!! I know our price was much more expensive and they were very nasty about changing our room. We had to stay in a room VERY FAR FROM ELEVATOR AND GREAT WE HAD A ROLL IN SHOWER… HOWEVER.. COULD NOT USE IT…. THE HAND HELD SHOWER HEAD WAS BROKEN…TO PAY THAT MUCH MONEY AND NOT HAVE ACCOMMODATIONS MET…EXTREMELY UPSET!!! THEY BLAMED IT ON EXPEDIA. I COULD NOT GET EXPEDIA ON THE PHONE. I AM IN A WHEELCHAIR… IT WAS EXHAUSTING BEING THERE!!!! SO FAR TO WHEEL TO ELEVATOR!!! MY DAUGHTER STAYED AT THE SISTER HOTEL (PALACE) THEY WOULDN’T LET ME STAY THERE AND GAVE ME NO OTHER CHOICES!!! (SAME PRICE). I EVEN BOUGHT CANCELLATION INSURANCE FOR THIS TRIP!!! THEY GAVE ME NO OLTIONS!!! SO VERY DISSAPPOINTED!!!!

Great location

Clean room

Clean Outdated rooms.

Clean Outdated rooms.

Great location for Disney Springs . Rooms a little outdated .

Very nice hotel, friendly staff. Great location

.

Clean room !

Pleasant

Exceptional

We didn't try the breakfast or hot tub. The room was satisfactory regarding cleanliness, and the staff was fine, but while the main building was really nice and the pool was great, the room we were put in was old and not remodeled. It had popcorn ceilings so low we could touch them without trying (and we're 5'4"). The paint on the walls was that old motel yellow. So the room was very disappointing despite that they showed remodeled, updated rooms on the website. Parking was outside the room but it still cost either $30 or $40/night.

the pool was cloudy the staff at the pool was under staffed and not trained well

Pool and spa was beautiful and clean. The snack shop had amazing ice cream cones and other wonderful things to eat. Starbucks coffee was good

When I booked our hotel, I booked a king sized bed. When we checked in, they said they didn’t have a king available. (I had already paid for this in full). Kept saying that the room with 2 queens was nicer and that we would like it better . Offered me a $50 refund. Again, said how the room was on a high floor and we’d like it more. The bathroom door was broken and very hard to open and I found candy wrappers on the floor.

Starbucks coffee

Great location and nice property. Have stayed here many times and always enjoyed the stay.

Curious as to what the resort fees were for when 1/2 of the elevators didn’t work… The staff was friendly and courteous. The room and hotel was clean.

Clean and easy access.

Very good

The hotel was clean, the room had a lake view and a balcony. Great view, while being near Disney springs as well. The short walk was nice.

Very nice hotel !

Breakfast buffet was good and worth the money. The pool was clean and hot tub was hot

Spacious suite. Nice pool area. Good breakfast buffet. Staff friendly and helpful.

Great pool, friendly staff.

Everything is good but the skycap is not a friendly person.

Everything was nice except the pillows had an odor to them which did not smell clean

Pleasant

Coffee maker well stocked

About property general condition, freezer cabinet require adjust it.

Amazing staff

It was a great hotel and clean and nice ammenities. Just wish incidental weren’t so high. But it is Florida.

Yes

rooms may need a little paint job on the doors where rust is coming through but didn’t affect me so i thought it was a good stay. Rooms smell good and spacious. loved the amenities.

Great room

How close it was to Disney and the bus transportation. When I arrived to check in around 8:00 pm. I was told they didn't have anymore king rooms that I booked and paid for a week prior to staying. After about 1/2 an hour going back and forth the attendant spoke with a manager who gave me a king trundle suite. When we arrived to the room there was a bleach smell so strong in the hallway that I felt like passing out. When we got in the room the bed was in the wall and when you took it out was around 8 inches off the floor. This didn't work for me as I have a very bad back. So I went back to the desk to complain about the smell and the room the attendant apologized and was able to find me another king room at this time it was around 9:30pm. When we tried to get to our room there was a large Jewish group who by every sence of the word took over the whole hotel there were strollers and scooters left in the halls large garbage boxes with horrendous smells all over the place. Apparently they were unable to use certain electronics. So there were chairs in the elevators, and they would stop on every floor but would not push the buttons because they were unable to do any work.According to their religion. When we got to the elevator there was a woman sitting on a chair with her foot out to hold the elevator open for no reason.Just waiting for people to come in.So they could push the button. When we finally got to our room, my wife tried to take a shower but was unable to because we did not have any towels in our room. I spoke with the attendant who told me that they had a group just before this one that were very dirty.And that housekeeping was trying to catch up. When we try to go to sleep all night long.There were kids screaming and loud talking through the hallways.By this religious group. I spoke several times with management about how unhappy I was and that I prepaid for my rooms and I was a paying customer just like they were.

When I arrived to check in around 8:00 pm. I was told they didn't have anymore king rooms that I booked and paid for a week prior to staying. After about 1/2 an hour going back and forth the attendant spoke with a manager who gave me a king trundle suite. When we arrived to the room there was a bleach smell so strong in the hallway that I felt like passing out. When we got in the room the bed was in the wall and when you took it out was around 8 inches off the floor. This didn't work for me as I have a very bad back. So I went back to the desk to complain about the smell and the room the attendant apologized and was able to find me another king room at this time it was around 9:30pm. When we tried to get to our room there was a large Jewish group who by every sence of the word took over the whole hotel there were strollers and scooters left in the halls large garbage boxes with horrendous smells all over the place. Apparently they were unable to use certain electronics. So there were chairs in the elevators, and they would stop on every floor but would not push the buttons because they were unable to do any work.According to their religion. When we got to the elevator there was a woman sitting on a chair with her foot out to hold the elevator open for no reason.Just waiting for people to come in.So they could push the button. When we finally got to our room, my wife tried to take a shower but was unable to because we did not have any towels in our room. I spoke with the attendant who told me that they had a group just before this one that were very dirty.And that housekeeping was trying to catch up. When we try to go to sleep all night long.There were kids screaming and loud talking through the hallways.By this religious group. I spoke several times with management about how unhappy I was and that I prepaid for my rooms and I was a paying customer just like they were.

Close to Disney springs. Size of property. Way too crowded with teen age teens of some sort. Had to go to buffet breakfast when we just wanted coffee and pastries. It was spring break

Close to Disney springs. Size of property. Way too crowded with teen age teens of some sort. Had to go to buffet breakfast when we just wanted coffee and pastries. It was spring break?

Great staff - perfect location - easy in and out.

The hotel feels very outdated and poorly maintained, especially the room.

Beware of hidden resort fees not disclosed. Self parking at the property is also an additional fee. The place was average, you’re paying to be close to Disney, not worth the prices and fees unless you want to be within reasonable distance to parks and springs.

The market store was perfect for late night and early morning essentials

Close to disney springs Parking cost is ridiculous, bed was hard

Parking cost is ridiculous, bed was hard

Awesome! So close to Disney springs

It was very good

Hotel is very clean, friendly staff, easy access to Disney springs and buses for Disney parks. My only real complaint is how expensive everything is in their market/ food area and at the bar. An energy drink was $7 and breakfast was around $30 a person. We were there with a high school show choir and many of the kids skipped breakfast due to the cost. Seems excessive!

Room was dark and dingy and had a musty smell. We had a Disney Spring view room however view was quite poor and was not worth the extra cost.

It was ok

The area , the stuff was very attentive The rooms are falling down, carpet looks so dirty , no water , the room $300 night , is worth a $100 hotel . Needs to be upgraded. Pool looks dirty, towels are very vey old

The area , the stuff was very attentive The rooms are falling down, carpet looks so dirty , no water , the room $300 night , is worth a $100 hotel . Needs to be upgraded. Pool looks dirty, towels are very vey old

Disney adventures in a beautiful hotel with amazing staff.

Very good

Don't know

Very good just a hot room

Due to an airline mess, we were stranded in FL and scrambled to get lodging. This hotel was so accommodating and the staff completely de-stressed us. We have stayed before on a trip that was not affected by flight delays/cancellations. It was good then, but this stay was even better.

Cons: 1. the hotel is OLD, the conditions of the rooms are not good. It is by far the worst Hilton I stayed in this aspect. If you’re picky this one is not for you. 2. I asked front desk if I could order from Amazon and get the product delivered to the hotel and they said yes, BUT they forgot to inform me that the UPS store inside the hotel would charge 10USD per package.

Very nice Hotel Great location.

The pool area was the highlight.

Stayed at this hotel 17 years ago & had a great experience. This stay was not as great due to room assigned. Needed refurbishment badly. Sheets were scratchy & not up to Hilton standards.

The food quality was great Even though I booked thru a third party my wife and I were disappointed that we were not able to check in our room for the night till after 7 30pm. Very disappointed however since we were having to wait the business center representative granted us a free dinner and breakfast coupon. My wife and will not be back.

Very good

The food quality was great Even though I booked thru a third party my wife and I were disappointed that we were not able to check in our room for the night till after 7 30pm. Very disappointed however since we were having to wait the business center representative granted us a free dinner and breakfast coupon. My wife and will not be back.

Superb

The rooms are clean but very outdated almost feels as if you are staying at a motel. The staff was great and helpful; didn’t have much interaction with them other than complaining about noise which they compensated by waiving fees. The pool area is nice but it has seen better days. Before booking just call to make sure they don’t have any conventions staying with majority kids/teenagers.

Hotel is

I’m superbe hotel

The pools here are beautiful and keep me coming back to this hotel. I love the convenience of the Disney Springs restaurants and entertainment venues. And I appreciate the free and frequent bus service to the parks. A great place to relax and enjoy Orlando.

This hotel is showing its age.

N/A

Concierge services were terrible. The restaurant service was horrible.

Clean room, helpful friendly staff, AMAZING breakfast!

Nothing From the moment you checked in to the crazy loud waterfall you couldn’t hear anything. Way too many cheerleaders practicing throughout the public spaces.

From the moment you checked in to the crazy loud waterfall you couldn’t hear anything. Way too many cheerleaders practicing throughout the public spaces.

Exceptional

Nice pool area, clean room, friendly and very helpful staff, and great proximity to Disney Springs for food and shopping. Would recommend and would stay there again!

Very outdated room. Carpet smelled of mildew, chipped paint in the bathroom.

Very outdated room. Carpet smelled of mildew, chipped paint in the bathroom.

Room need update

Room need update

Clean room and helpful staff

Clean room and helpful staff

It was neat and nice, I enjoyed that it was in a section of hotels on their own road. Parking is eye-watering expensive.

The room was very clean and very quiet.

The room was very clean and very quiet.

it’s very outdated, towels were falling apart, sheets were old and textured. not at all what we were expecting for the Hilton. Pool was nice.

it’s very outdated, towels were falling apart, sheets were old and textured. not at all what we were expecting for the Hilton. Pool was nice.

Unfortunately, the problems continued. At the hotel restaurant, service was extremely slow. I asked to substitute honey mustard for a second cheese with my pretzel, but they brought one of each anyway. When our food arrived, I had requested ranch dressing, and they brought two honey mustards instead. And when my meal arrived, the chicken was raw. Nothing was offered to resolve it. At checkout, I was told to keep my room key to access amenities since we’d be there the remainder of the day. Later when we returned, we couldn’t access the arcade and needed security to let us in. The $10 arcade card given at check-in repeatedly showed “network failure” and didn’t work. Overall, this was a very disappointing experience with safety concerns, poor food quality, and ongoing amenity issues. I will not return.

Unfortunately, the problems continued. At the hotel restaurant, service was extremely slow. I asked to substitute honey mustard for a second cheese with my pretzel, but they brought one of each anyway. When our food arrived, I had requested ranch dressing, and they brought two honey mustards instead. And when my meal arrived, the chicken was raw. Nothing was offered to resolve it. At checkout, I was told to keep my room key to access amenities since we’d be there the remainder of the day. Later when we returned, we couldn’t access the arcade and needed security to let us in. The $10 arcade card given at check-in repeatedly showed “network failure” and didn’t work. Overall, this was a very disappointing experience with safety concerns, poor food quality, and ongoing amenity issues. I will not return.

Rooms and hotel are clean, love the onsite restaurants. Jean and Xavier gave great service.

Rooms and hotel are clean, love the onsite restaurants. Jean and Xavier gave great service.

Yes and yes! Only complaint is the pool bar wasnt open but it was semi off season. Would definitely visit again!

Yes and yes! Only complaint is the pool bar wasnt open but it was semi off season. Would definitely visit again!

Was told I’d get a full refund for the stay, charged at check out with no itemized bill. Room was left perfect. Room not available at check in. Was sent to another hotel for the night, multiple incidental fees, credit card holds. Room outdated. Can’t believe associated with Disney.

Was told I’d get a full refund for the stay, charged at check out with no itemized bill. Room was left perfect. Room not available at check in. Was sent to another hotel for the night, multiple incidental fees, credit card holds. Room outdated. Can’t believe associated with Disney.

Unfortunately, my experience was disappointing. The main issues were that we had made reservations for a king size bedroom and when it came time to check in, we were told there was no king size rooms available, and we’re trying to give us a double queen size bedroom the young lady checking us in was not wanting to accommodate us for the request we had made as we had booked for a king size room. She kept mentioning that they had no rooms available mind due we checked in at 5 PM after going to the back to speak with I would assume what have been managers she came back and stated that she had found a king size room for us., we arrived to our room. I checked everything out we noticed that there was a few things wrong with the room chairs had ripped holes in them. The restroom sink had a yellow rim around it and the room was just dusty, trash cans have no bags just didn’t look put together. I raised these concerns to the front desk, staff to make sure they will put notes in their system so that I would not be charged for these damages that were made to the room prior to us checking in. the overall experience did not meet expectations. I would not recommend staying here unless improvements are made.

Unfortunately, my experience was disappointing. The main issues were that we had made reservations for a king size bedroom and when it came time to check in, we were told there was no king size rooms available, and we’re trying to give us a double queen size bedroom the young lady checking us in was not wanting to accommodate us for the request we had made as we had booked for a king size room. She kept mentioning that they had no rooms available mind due we checked in at 5 PM after going to the back to speak with I would assume what have been managers she came back and stated that she had found a king size room for us., we arrived to our room. I checked everything out we noticed that there was a few things wrong with the room chairs had ripped holes in them. The restroom sink had a yellow rim around it and the room was just dusty, trash cans have no bags just didn’t look put together. I raised these concerns to the front desk, staff to make sure they will put notes in their system so that I would not be charged for these damages that were made to the room prior to us checking in. the overall experience did not meet expectations. I would not recommend staying here unless improvements are made.

They made sure to take care of my needs

They made sure to take care of my needs

Rooms look old, specially the bathroom…

It was a great stay staff was very friendly and helpful

It was a great stay staff was very friendly and helpful

Great location Parking charge of $40 per day

Clean and near Disney Springs also great dining options and friendly staff. Steven, who checked us in was amazing.

Clean and near Disney Springs also great dining options and friendly staff. Steven, who checked us in was amazing.

Good location, very friendly staff

Good location, very friendly staff

Room was great !! Staff very friendly!

Room was great !! Staff very friendly!

Great

Great

Bathtub was very slow to drain and shower only had one speed . $15-$20 for internet was ridiculous! Should have been free for a Hilton Honors member. Beds were pretty comfortable and each one had 4 pillows. Rooms seemed older and in need of a refresh, but def pk for just a one night stay. Hotel was quiet and well landscaped.

Bathtub was very slow to drain and shower only had one speed . $15-$20 for internet was ridiculous! Should have been free for a Hilton Honors member. Beds were pretty comfortable and each one had 4 pillows. Rooms seemed older and in need of a refresh, but def pk for just a one night stay. Hotel was quiet and well landscaped.

Everything is very clean and staff were super helpful. Within walking distance via pedestrian bridge to get to Disney Springs. Such a convenience to fet to other attractions staying here!

Everything is very clean and staff were super helpful. Within walking distance via pedestrian bridge to get to Disney Springs. Such a convenience to fet to other attractions staying here!

Super friendly stsff!

Super friendly stsff!

The staff was so friendly and helpful room was clean smelled so good

The staff was so friendly and helpful room was clean smelled so good

Need Much better lighting on sidewalks going over Disney springs. Outside LED lighting leading to and at the hotel is badly needed. It is much too dark outside the hotel. Also St. AUGUSTINE GRASS SHOULD BE CUT AT 4IN. IT IS NOT A GRASS THAT SHOULD BE CUT SHORT. ALSO COMMON BERMUDA GRASS IS INVADING THE ST. AUGUSTINE GRASS.

Staff was great! Room was ok. Bathroom mirror was so low my husband had to hunch when getting ready.

Staff was great! Room was ok. Bathroom mirror was so low my husband had to hunch when getting ready.

check in to check out was great experience.

check in to check out was great experience.

Great service! Above industry standards.

Great service! Above industry standards.

Nothing

Help is staff very friendly

Help is staff very friendly

Amazing from check in to check out

Amazing from check in to check out

The hotel is great. Staff was outstanding. The convenience of being next to Disney Springs is wonderful. The options for traveling around the area with a bus is good as well. Parking was good, but admittedly, it is overpriced. The dining options inside the hotel are very good as well. Prices are very reasonable compared to area restaurants. we will definitely be coming back down soon.

The hotel is great. Staff was outstanding. The convenience of being next to Disney Springs is wonderful. The options for traveling around the area with a bus is good as well. Parking was good, but admittedly, it is overpriced. The dining options inside the hotel are very good as well. Prices are very reasonable compared to area restaurants. we will definitely be coming back down soon.

No help whatsoever at the front desk. Room stink of mold, light switches didn’t work,

No help whatsoever at the front desk. Room stink of mold, light switches didn’t work,

Clean, but dated. Overall nice experience.

Clean, but dated. Overall nice experience.

Didn’t get the king room I booked. Very disappointed

Didn’t get the king room I booked. Very disappointed

Overall a good location with a nice pool.

Overall a good location with a nice pool.

The convenience and great customer service. Wonderful place to stay

The convenience and great customer service. Wonderful place to stay

Excellent location, near Disney Springs. Courteous staff.

Excellent location, near Disney Springs. Courteous staff.

Thank you. We'll come back soon!!

Thank you. We'll come back soon!!

clean room. Bus to park was awesome. Great Location could easily walk to Disney Springs.

clean room. Bus to park was awesome. Great Location could easily walk to Disney Springs.

loved it!!!

loved it!!!

Needs some updates. Expensive parking costs not disclosed on website

Many outlets did not have power and the toilet did not work properly.

Bathroom a bit old align with towels ripped up.

Bathroom a bit old align with towels ripped up.

Room was nice and clean, comfortable. The only problem was it was a handicap accessible, which was not originally booked through Expedia.

Room was nice and clean, comfortable. The only problem was it was a handicap accessible, which was not originally booked through Expedia.

Excellent hotel with awesome customer service.

Excellent hotel with awesome customer service.

Felt scammed by the hotel/staff. Paid $100 more for a room with a “free breakfast”, and then was charged for the breakfast for my two girls (6 and 8 years old). That means that the “free” breakfast cost me $50 per adult.

Great room, easy walk to Disney Springs.

Great room, easy walk to Disney Springs.

Our air conditioning wasnt working, so our room was extremely hot. Asked for them to fix it or change our room, they only changed the filter, which didnt help. We were hot, sweaty and uncomfortable all night. Will not be staying at this resort again, or referring anyone to it! I paid way too much for just ONE night, to be as uncomfortable and miserable as we were. This resort needs serious upgrades and refurbishment.

Smell,cleanliness,late night store

Smell,cleanliness,late night store

This hotel randomly decides to perform “gestures” like comping your $41 overnight self-parking fee on one visit but then charges you the same $41 parking fee on your next visit. The manager insisted parking fees are “mandatory,” but “gestures” can happen?

The hotel seemed unprepared for the guests. We did pre-check in around 1pm at the desk when we arrived and was told a text would be sent when our room was ready. The clerk verified they had our my phone number. At 4:30, I went to the desk again to see if our room was ready even though I had not received a text. The clerk looked and said it was. It was disappointing that we may have been able to get in our room sooner. When we went up to the room, the housekeeping staff was still littering the halls like they were behind but not in a rush.

The hotel seemed unprepared for the guests. We did pre-check in around 1pm at the desk when we arrived and was told a text would be sent when our room was ready. The clerk verified they had our my phone number. At 4:30, I went to the desk again to see if our room was ready even though I had not received a text. The clerk looked and said it was. It was disappointing that we may have been able to get in our room sooner. When we went up to the room, the housekeeping staff was still littering the halls like they were behind but not in a rush.

.

.

Location & staff Handling fee for shipped luggage

The room was old, outdated, and dingy.

Courteous staff

Courteous staff

It was a wonderful experience.

It was a wonderful experience.

Great staff, quiet and comfortable room. Breakfast buffet is fantastic

Great staff, quiet and comfortable room. Breakfast buffet is fantastic

Quiet, friendly, walking distance to Disney Springs, clean and very accommodating

Quiet, friendly, walking distance to Disney Springs, clean and very accommodating

Proximity to main attractions, was clean, options for food in the hotel and shuttle services. A minor billing error at the time of check out, but staff was able to correct and sorted out.

The front desk changed my room from king to double with no closet next to stairs it is the worse room

The front desk changed my room from king to double with no closet next to stairs it is the worse room

The hotel was in a great location. It was really close to Disney Springs which was awesome!!! We had a rocky start as there was a misunderstanding about the charge but the manager was able to correct it right away.

The hotel was in a great location. It was really close to Disney Springs which was awesome!!! We had a rocky start as there was a misunderstanding about the charge but the manager was able to correct it right away.

The staff was excellent, great location, convenient shuttle to parks, Starbucks/market for quick snacks and breakfast. Room was clean but a little dated. Overall, great stay!

The staff was excellent, great location, convenient shuttle to parks, Starbucks/market for quick snacks and breakfast. Room was clean but a little dated. Overall, great stay!

bad customer service first room was smelly moved to second room

The staff here were welcoming and friendly. The property was clean. The location across from Disney Springs is perfect. Easy access to the pedestrian bridge, a short 3 minute walk to the entrance of Disney Springs. Will definitely stay here again

Excelent

Great location for Disney Springs. Building and room was showing it's age and needs some updates but it was pretty clean. Staff was very nice and helpful.

We didn’t end up staying I am requesting a review and a refund

Room key didn’t work on parking garage gate. Suite was set up awkwardly with couch no where near TV. No conditioner in bathroom (bottle was completely empty). Pool bar was closed on a Friday afternoon. No bath robes, even though those were advertised upon request. $39 resort fee doesn’t get you much beyond 2 bottles of water and a coupon book. Front desk staff were very friendly. Good location.

Staff were very nice

Great

Family-friendly, kid-friendly. In-house dining options limited (especially for kids)

Rooms are outdated for sure. Allows kids to run up and down the lobby - almost 5 of them aging 5 to 10 without so much as a "no running..." kids almost ran into several older people. And their lobby is hige and long and elevator is not close by either.

Very old rooms and carpets.

Amazing

The staff were very helpful with any questions I had. The rooms were so clean and the bed was perfectly made before the end of each day.

When my husband and I arrived, we were told they didn't have the room available that we booked on line months ago. The room we booked was for a king bed, we were offered a room with two full size beds.. I informed them that this was unacceptable, they then offered us an upgrade to the room. That was such a disappointment room 1010, the room was old looking and the furniture looked like they had it for years. The bathroom didn't have a sink in it to wash our hands, it was on the outside. Fast forward while sitting in the lobby area with family there was a roach crawling around. This hotel was such a disappointment, when I looks on line everything looked so nice. Looks can be so deceiving.

Great hotel for the price and location is great with free shuttle service every hour to the park and back and steps away from Disney Springs

Safe wasn't working, fridge wasn't working, initially the table desk power station and lamp was not working but eventually worked. Room seems a bit outdated. Always had to walk downstairs to get my water bottles. Convenient location, loved the shuttle buses and the room service food was good. Benihana was a bad experience but made the best of it.

Room was great and staff was kind, took 2 hours to get a room however

Very nice staff, location very good, room very good

Nice pool set up. Great location— short walk to Disney Springs where there are tons of shops and restaurants. Decent rooms with good breakfast option.

Staff was ver friendly and helpful.

Friendly staff, comfy beds and pillows, great location walking distance to Disney springs.

Staff was super friendly and helpful. Food was expensive but tasted good.

The hotel has world-class service, with one of the best check-in staffs that I had the good opportunity to connect with. They were very friendly and accommodating in address any questions and problems with the rooms. I would highly recommend this hotel and look forward to booking it again. It is also a huge bonus that the hotel is located right across from Disney Spring (a 5 minute walk to cross a bride).

Very clean rooms, great location relative to Disney springs

The room was cleaned very well each of our 9 day stay. We had issues with the heating/cooling unit throughout our stay. It was difficult getting through via phone to the front desk. However, the last 2 nights the heating/cooling unit seemed to be working appropriately. The staff were very pleasant.

Super friendly staff. Convenient location.

Great service and personnel

Excellent stay and breakfast with very courteous staff

I was not able to use the room. I booked through the expedia booking engine for a specific night. The booking engine gave me a different night. When i tried to cancel and get a refund two minutes later, Expedia denied my request and would not refund me. I will not be using Expedia ever again.

Had the oppression to stay here at the beginning and end of a week king trip. Loved the convenience of being able to hop over to Disney Springs. Staff was very friendly.

Very helpful staff! Specially Mr. Jean and Mr. Xzavier!

Amenities

Room was not ready at the time of checking.

All good

Bed was not comfortable even we booked a suite. Staff was friendly and responsive but still old hotel and it requires a good upgrade.

Everyone was very helpful and it was very clean!

The hotel was beautiful, very clean, great service, good food! Highly recommend

Very nice spot and close to the entrance of Disney springs

Clean but dated

A beautiful hotel and very friendly staff.

Clean Great Disney location Lots of lobby seating Comfortable environment Laughs storage for after check out Courteous staff

Check in process

Perfect hotel to stay.

The hotel was clean, the room was clean, the beds all clean and comfortable.

Yes it was a wonderful stay

The room could’ve been cleaner. My toddler dropped something under the bed table and I looked to get it and it was trash under it. Same when I moved the chair in the room.

Clean room

All was good, just we were unhappy with the view. Our view was to a roof. Can you help me to get the final invoice ? Thank you

Awesome!

The room smelled of mildew and I traveled with children with asthma who had flare ups because of it. The hotel said they didn’t have any other available rooms. I checked in early and understood the room wasn’t ready but when the room became available 5 hours later it was not cleaned properly. There was hair in the bathroom . The hotel and rooms are old and run down. The only good thing was that it’s walkable to Disney springs.

Comfortable, early check in

We had excellent customer service from the front desk. Our room was recently updated but the bathrooms were lackluster. The proximity to Disney Springs is what makes this hotel great.

Great location

Great location to Disney Springs, quick and convenient 8 minute walk.

The room was clean. Self parking was easy. Perfect place to walk to Disney Springs

Good

The room was spacious and spotless.

Awesome

The room we had was very outdated, and pretty run down. The toilet was loose and the bathroom door didn't lock. We had to be moved the second night, so that was inconvenient. The view was awesome but the second room had no view although the room seemed to be renovated in the last 5 years. Overall not bad but not what I was expecting from Hilton.

Rooms were good but I expected that when I paid Expedia for my room it would cover everything. But I had to pay $39 per night as a fees for my stay. So that cost me more $150 them expected

We had a junior suite and it left a lot to be desired. To start I wasn't told at check in that there was no self-service carts. I checked in and parked in the lot which is quite a walk to the lobby. I took the wife and kids to the room and went down to get a cart to bring everything up. I was told then that the carts are for valet or the bell hop service only so instead of bringing the car back to the front to unload I just did it myself with no cart. The junior suite was big but that's about it. The couch was torn, the coffee and end tables were wobbly and scratched up. My kids didn't wear socks in the room the first night and there feet were black from how dirty the carpet was. The hotel charges $35 a night to park. The parking kiosk yells at you to put your room key on the keypad over and over. Overall, the property is convenient to Disney Springs but by the time I paid to park and the resort fee I wish I would have stayed on Disney property.

It was really nice. Staff was incredible

Good !!

Staff is very nice, rooms were clean but very old…they need to be remodeled.

Fast check-in... Clean rooms, great location next to Disney Springs

Nice stay

Front desk staff, Danica, was very welcoming and provided excellent customer service. She made checking-in a breeze despite of me arriving much earlier than the check-in time. The hotel was nice, well kept, room was a little outdated yet it was clean and room service was great. Free shuttle service was excellent as well and the hotel is located minutes away from Disney Springs. BTW the hotel manager, Keny, did an awesome job sending texts to me to make sure everything was going well during my stay!

Room were poorly maintained. Needs a remodel.

Room was clean. Did not get my 2 free waters and coffee maker was broken upon arrival. Coffee maker was replaced.... So that was good.

Very clean. Great room service. Food was delicious

The staff were all very nice, but the room is very outdated. The toilet would not flush, the air did not go on the entire night and the thermostat would not lower below 68 to get to cool. The beds were super uncomfortable and they charge a report fee and $35 a night for parking on top of it all. Better options exist in the area.

Great location, walking distance to Disney springs. Clean large rooms. Staff were all very friendly and helpful. Will stay again next Orlando trip.

I gave it a nine because I did not even see the bkfst reasturant until da going home. We are bkfst out if mkt place. It was good.

Ok

Everybody was exceptionally wonderful. And very courteous. And I've stayed here many times.

The staff was very helpful and very professional, can not wait to return!

Clean room great location

Restaurant and bar was great. Breakfast buffet was amazing! Room was a little warm.

The staff were great. They all did everything they could to make it a special stay. We went down to the in hotel restaurant/ bar. The food was amazing and Carolyn, Brian, and Reed went above and beyond to make sure we had a great time. Hilton should use these 3 employees to assist with customer service training for other staff.

Checkin was horrible, 2 staff members to checkin when parks close and dancers for competition arriving took an hour at 10 pm 😞

The website said the bar inside the hotel did not open until 4:00 but they happened to be open all day. Very limited dining… we really only had one restaurant to choose from (the bar inside the hotel). They do have Benihana’s inside but it is dinner only

5 minutes walk to Disney Springs on a covered walkway, clean and staff was very friendly. Really convenient and comfortable.

Friendly staff. Clean room. Great breakfast buffet.

Amazing

Key didn't work on the second day. Lines to long at the front desk

The hotel was clean and welcome. The staff was all so friendly and available to answer any questions. I was attending an event being held there and it was great. Will definitely be staying again

Friendly staff! The room was comfortable.

Great location- has a walkway to get to Disney Springs. Room conveniently has two sinks.

Love all

Outdated room but everything was clean and staff are over the top nice

Property overall was OK. I wish parking fee was included as part of room price. Requested extra pillows and never received them until we called again the next day. Hallways can be loud at nite. Had a good grab and go store open late, but very expensive. Quickest walk to Disney Springs from any of the hotels on Hotel Plaza Blvd. Pool was OK, nothing special.

Amazing staff, great location, clean rooms, convenient shuttle to parks.

It was amazing but the rooms are definitely due for updating.

Great place

Short walk to Disney Springs area

The biggest cell for this hotel is that it is steps away from Disney Springs, which is super convenient for shopping and dining. They also have a really big parking lot where you can park yourself. The only small negative is that the hotel is obviously older so the rooms seemed old, but I would go there again.

Shady business by the bartender trying to steal my credit card while pretending it was lost.

We were within walking distance to Disney Springs which made it convenient.

Clean room

They can take the reservation and bill me they just couldn’t keep it. Staff comped our parking fees. In the end nice hotel staff was great and had to sleep a couple of nights nice and cozy.

Old rooms took forever for housekeeping to clean our room. Also air conditioner and refrigerator was broken.

Love the place, very close to everything

Clean room

Clean room, easy checking, clean facility.

The hotel property needs lots of updating. Everything looked tired and worn out.

We always like staying here. This stay though, there wasn’t many working plugs to charge our devices. It also seemed like the rates are going up without many upgrades. But the staff were all awesome as always and helpful whenever we have questions.

Service was excellent

We arrived at the hotel and were told they switched us to their sister hotel. We were not happy! We booked a king room and were given 2 full beds.

The surrounding area it is nice. Hotel is big ,but rooms and bathrooms need to be upgraded.

It was a great hotel just the parking lot was confusing

The size and comfort of the rooms was great. I would like better choices in what kind of pillows are available. Also the toilet paper is of low quality for a brand like Hilton.

Great. Staff! Convenient location.

Awesome place to stay

Easy check in, clean room, very walkable to Disney Springs

Excellent experience will definitely return!

Great location. Quick walk to Disney Springs within minutes.

This property is a health hazard for anyone. The showers have mold the floors are dirty your feet will turn black when you walk around. The rooms smell like stale smoke. I let the staff know when I checked out and all they did was take out the “resort fee”. The rooms didn’t have any complementary water it’s 2025 and the coffee machines had mold. I have pictures Expedia you should take this horrible hotel of your list.

Excellent place to stay at when going to wdw!

Love to proximity to Disney Springs. Great property. Friendly staff.

Nice staff throughout, very friendly and helpful- great location with short walk to Disney Springs- overall a great stay- breakfast good but a bit exoensive

Everything was very expensive from the bottled water to the $12 dollar ham and cheese sandwhich in the cafe. Affordable breakfast dining options or included would have made the experoence better. Overall property was ver clean, staff friendly and in walking distance to the entrance of disney springs.

We booked a room with a king bed, when we went into the room it had a queen bed, I asked the front desk why I was given something different than what I booked, the answer was all our rooms are the same… not the greatest answer we were expecting, definitely inaccurate information on Expedia or a convenience for the hotel since we only booked for 1 night , they supposedly have a bar at the pool that was never opened and finally the mattress pad on the bed was completely torn out on the sides.. No what we were expecting from a Hilton brand.

They really went above and beyond. From the moment we checked in with Miranda, the hospitality stood out. We requested a fold-up bed and it was delivered right away. It was surprisingly comfortable. Our bellhop, May, who helped with our bags was engaging and friendly. Even the security guard on property was very friendly. With so many hotels feeling the same, this level of hospitality makes a real difference. When we return, this will be our go-to place to stay.

Cool

The hotel itself was fine, but I'd paid for an upgrade to a Disney Springs view room only to have the view blocked by the large TV in the window!

Excellent

Quiet and very nice staff.

Beautiful property. 5-10 minutes easy walk to Disney springs. Great price

Great location and friendly hotel staff. The rooms are out dated and definitely need a renovation

Really nice

I have stayed here a few times because of how wonderful the atmosphere was. The staff showed me a different view than what it used to be.

Even with our early arrival, they kindly let us check in and were very courteous.

Rooms are in dire need of upgrade. Bed are uncomfortable and hard. Pillows are flat. Furniture is ugly, old and hard to sit on. The parking is a nightmare, unable to get out of the lot due to the arm not raising, my side still hurts from leaning out of the car. Hilton isn’t what it used to be. Please fix the sidewalk tile outside of Benihana’s, before someone hurts themselves.

We love the arcade for the kids and we had the pool practically to ourselves. The market is convenient and all the staff are friendly and knowledgeable.

Great experience

Property was clean all around, staff was very helpful and nice .

Self -parking should be included in the cost of the room. Even if the room rates increase slightly.

Staff

This is a wonderful property that is well ran and very safe and convenient. The pools and courtyard are so relaxing and clean. The bellman was very professional and helpful. We will be back!!!!!

Everyone was very nice just the room smell like dog pee and the decor looks very old not what I expect from a Hilton hotel!

The breakfast was very good and tasty. The staff in the dining area was very friendly and attentive to the guests.

Shuttle is not included, always had to wait for the shuttle

Need more food options at the hotel instead of walking to Disney springs

Negatives= Rooms need renovation, my bathroom door would not shut due to warping of the door. I called maintenance and the never arrived. Room had many flaws and is not up to the “Hilton” standards.

Great place !

Breakfast was really good. Front staff desk Caroline and Bridgland was really cooperative and they gave all the information and guided us very well.

Love the property and it’s access to disney spring

quiet

Great place for families wanting to visit all the parks.

I canceled prior to the date and was still charged in full by Expedia! I never stayed here and thus giving this atimh until all is rectified

Properties clean well organized staff is courteous and professional

Great location. Check in staff was outstanding. Didn’t like that they do not provide luggage racks. Otherwise all great.

Beautiful grounds, easy transportation options to Disney. Very nice amenities. The hot tub was awesome. Excellent dining choices. John T. was top notch. Staff were extremely helpful. I would return. Although Disney shuttle had signs, I did not find the shuttle until after it had left.

Always a pleasant stay at this hotel. Clean, great location and awesome staff.

great

Room was ready upon my early arrival. Staff was courteous. Great location to Disney Springs.

Very easy checkin process and rooms very spacious and clean. Great breakfast buffet and friendly staff.

We stayed one night but loved the convenience of being able to walk from hotel across pedestrian bridge to Disney Springs. The walk was only about 5 minutes.

Great location right across the roads from Disney Springs. Some of the rooms need some updates (bubbled metal on the bathroom door).

A/C control was limited.

However, our room was quite dated and in desperate need of a refresh, including way to many cracked spackle spots in the bathroom, old furniture, and a very tired carpet. I also don’t like when (non-downtown) hotels advertise affordable rates but then charge large fees for parking. And charging for basic hotel WiFi is ridiculous these days. Not that they aren’t transparent about fees if you check, but given vacation planning can be hectic, I personally don’t prefer this approach and so likely will be looking to other options next time.

Marketplace was very busy and service is slow.

Great place to stay close to Disney with out costing a fortune.

The DJ playing music at the pool was a bit much, the overall hotel needs a refresh but it is a good location and a good value for where it is.

Nice

Overall the property was in a safe environment, the property, facilities, and rooms were clean. The employees were friendly, courteous and very helpful. Overall, my stay was enjoyable and pleasurable. I would recommend others about the service I received. Vandora Lofties

Wonderful! Second time staying here and service plus location was fantastic! Looking forward to our next stay (hopefully soon!)

Parking gate wasn’t working, at check in I did not receive any information on where to park or anything. Was given a key and sent on my way.

Really appreciate the staff support during our visit this week

We had 2 bedrooms and in both of them the A/C control was not working and there was a machine behind one corner of the bedroom that was on all the time and super noisy. We had a terrible unrestfull night.

Very good near everything

Accomodated needs and queries of guest efficiently and effectively. Property is very well maintained.

There were two large groups in the hotel for a conference. The hotel is large enough for free flow. The elevators were not lagging from the crowds. Everything flowed. It was a nice enjoyable getaway.

Worthy for the price

Awesome experience

We stayed here for our 10 year wedding anniversary. I sent a message to the front desk to see if they could leave a bottle of wine for our occasion. When we came back for the evening, they had a bottle of wine, a box of chocolates, and two wine glasses made of chocolate waiting for us! It was absolutely perfect! They made our day so special!!

The property is so very close to Disney Springs. Very safe and walkable

Rooms needs a refresh

Hotels.com should have made it very, very clear on its site that there are two Hiltons literally within several hundred yards of each other that are within walking distance of Disney Springs. However, only one of the Hilton's has a lazy river which is the Hilton we thought we had booked. be very careful when booking!

Great stay

Great location. Room was spacious but a little tired. Breakfast was excellent as was the service

The staff was exceptional; every person we encountered was extremely polite, helpful, and professional. The property was in a GREAT location, offered a variety of food, and was very clean. Will definitely come back.

We like the Disney shuttle to park, but not so great getting back. The parking for our car was expensive per day so plan for this if you are driving or renting a car. The room had some age to it but was clean and AC worked great.

My only complaint in the hotel room was the poor lighting in the bathroom and vanity area. Could use updating and a magnifying mirror.

Paying $35 a night for parking is robbery.... The hotel seemed dated and not really updated for a few decades. My TV barely worked and my DVD player didn't work as well. Expensive place to not have your room in working order.

Location is great

Very happy with this hotel. Check in was easy. Hotel was very clean. From Libby to elevator to the room. I 100% will stay here again

Excellent Stay! Front desk team is very efficient! The waitstaff at the breakfast restaurant are very nice! Travis always was very nice with us!! The people who prepare the omelettes are very nice and kind as well! We will return in the future for sure!

the stay was great

Great place to stay and be close to Disney Springs. They have a breakfast buffet here. Always a good option.

Great service

It was great to be able to walk to Disney Springs and felt very safe.

Very pleased

We were charged $35 a day for parking in addition to the resort fees and taxes. This basically made the total cost close to twice the amount quoted for the room. The overall facility was nice. The shower in our room however, flooded the floor each time it was used.

Manager Deacon was so rude. Lied to me, when I proved him wrong, he didn’t even apologize. They overbooked and I understand they were stressed, but the customer service at the palace was 100x better.

Pool area nice. Our rug in the room was disgustingly dirty wet and nasty. First hotel I wore my sandles the whole time! Unexceptible!! Only stayed one night so not worth the hassle to cx rooms! Refrigerator didn’t work had to be replaced! Very disappointing with Hilton.

Amazing all around

Loved it all!

Nice property. Beds uncomfortable

We stayed 14 years ago and it was great then, we could not book a suite as they were not available so the rooms felt more cramped than last time.

We came in for a concert and added an extra night on at the last minute. They were easily able to make it where we didn’t have to check out and back in. Fast and friendly service. A great place to walk to Disney Springs!

Excellent!

Good option for last minute stay near Disney Springs.

It was a overall fantastic experience with very helpful staff

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