San Diego Marriott La Jolla

非常好早餐，量很大

Breakfast

Convenient location, very professional staff.

Property was nice and clean, but it is a bit dated. Location is nice and central to many things, and walking distance to many eateries. Our biggest complaint was the parking fee; we traveled with two cars and had to pay $42. A night for each car to park. $84. A night just to park, on top of everything else they charge was too much!

The ironing board in my room was broken. I had a business meeting and counted on being able to iron my clothes before the meeting.

It was amazing

Very good

Everything was great except for the $62/day parking charge that I learned of as I drove in.

Every staff was very attentive and nice! Made my stay a very great experience.

Great location and all amenities . Staff very helpful . Nice gym, Restaurant and Starbucks . Parking a little over priced .

Convenient location and decent views

Staff was amazing and helpful.

Everything is a charge...parking $42, Internet $15, extra water (only given 2 bottles), no anything for breakfast or so on... but the room is $300 a night plus everything else addition $100 not worth the stay! I dislike money hunger business!

The staff was wonderful. However, the bathrooms in the rooms were not ideal. The toilets were child sized with no grab bars. The bathtub did not drain properly. The sink was minuscule and did not hold toiletries. There was no fan in the bathroom. The bed was comfortable, but it was pushed so close to the wall that it was very difficult to get onto the right side of the bed. The room was very small and there was only room for one suitcase to be elevated. We would not stay in this Marriott again.

Had a good stay but between morning and 4pm something should be open to buy food or drinks. There was nothing and even the water and lemonade were out! Not good. We were meeting someone and the cupboards were bare!😵

Great

The place was very clean, the staff was very helpful and friendly.

Was surprised that no room service was available. Valet parking was a bit steep at $62

The property location was convenient . My room walls were dirty & my toilet seat was scratched up . It made me feel as if the rest of the room was dirty. So I tried not to look around as much.

The property location was convenient . My room walls were dirty & my toilet seat was scratched up . It made me feel as if the rest of the room was dirty. So I tried not to look around as much.

It was very clean and easy to find. Can’t think of anything.

It was very clean and easy to find. Can’t think of anything.

Very poor

Great stay! Clean room and great views

We were not happy abt parking. We were shocked that they were charging $42/night.

The room was clean. The staff was polite and efficient. The location was walkable to excellent restaurants nearby. The check in parking situation could be better with better spaces set aside for guests checking in.

In the middle of offices

Clean In the middle of offices

The weather was amazing, the facility was clean and everything was as advertised

Everything was clean. Everything was nice. The hospitality was wonderful thank you Expedia and thank you Marriott.

The experience in this room (second room) was unimaginable. The door came off the hinge and hit my grandson on left shoulder. He was carrying my 16 month old great grandson who was frighten an upset.The maintenance tech, came immediately, repair and commented this issue happens often. This was alarming and was shared via an incident report.

My experience was a mixed bag, the breakfast was very good, the parking was very good. I booked 2 rooms, the rooms were clean upon check in, however, the second day they were not. The exculator wasn't working. Went to bar for cocktails, bar was dirty asked bartender to clean and she grudgingly did so. The hotel was booked with youth sports team it was noisy, There are 3 employees that exceeded the 10 rating experience.They are Mya.at registration/front desk; Dion, manager of Food Services and Rosanna in Fresh. They deserve 10+++ for their service delivery and problem resolution. The location is excellent.

There is no safe in the room

Good

The mattresses could be better and they have no soft pillows to sleep with.

Terrible! Checked in and requested a handicap room and didn’t get it. Had to go back down and request a new one. Not truly a handicap room quite tight but we survived. Our shower had a huge leak and engineer had to replace new vents which took over 3 hours. No closet to hang up my dresses. No dresser to unpack. Terrible elevator experience. Too many kids pushing every floor. They shut two of the three elevators for a bit. Key card should only work for the floor you’re staying on. My free breakfast which was supposed to be free was not the first day because they never gave me my breakfast passes. So once again I had to go to the front desk. She said yes just give them these coupons. I asked why didn’t I receive them when I checked it and her reply was my bad. SERIOUSLY! The pool also is not handicap accessible to go in or go out. Unbelievable.

They didn't book me into a two bed room, and I was traveling with my elder teenage son for an athletic event, and so he had to sleep on a rollaway that was very uncomfortable. The whole reason I booked this hotel was because of the two bed option. Also hotel bar closed before 10pm the Saturday night, and I couldn't get a drink... Had to use street parking to avoid the $40+ daily parking too..

They didn't book me into a two bed room, and I was traveling with my elder teenage son for an athletic event, and so he had to sleep on a rollaway that was very uncomfortable. The whole reason I booked this hotel was because of the two bed option. Also hotel bar closed before 10pm the Saturday night, and I couldn't get a drink... Had to use street parking to avoid the $40+ daily parking too..

It was a nice hotel in a good neighborhood. The mall was close to the hotel which was nice. The parking was $10 dollars higher per day than when I booked. Also they do not clean the rooms everyday unless you request it ,which would have been nice to know at check-in. We came back to the hotel and had to request for them to empty the trash and to get clean towels.

Staff was absolutely amazing. Chelsea at the front desk greeted us every morning like we were family. The breakfast is a major plus and had lots of great options. Room was clean and serviced everyday. Location is convenient to freeway, restaurants and shopping. Would stay here again.

I like the layout of the main hotel and the room was nicely situated The elevators going to the parking garage needed maintenance

I like the layout of the main hotel and the room was nicely situated The elevators going to the parking garage needed maintenance

The meals were just okay.

Self parking was exorbitant: $52 per night. No free wife in rooms. Nice vibe but property dates from 60-70’s and could use additional renovations. View from modified balcony was nice. Breakfasts were tasty.

The location of the property The age of the facility (bathrooms are quite old)

The location of the property The age of the facility (bathrooms are quite old)

There was a huge roach in the bathroom and they did nothing about it. I got it on video! Also they charge $52 to park in the parking garage after we paid $$$ for our nightly stay.. highly disappointed

Very pleased with our weekend stay. Maya, at the front desk, went above and beyond to provide us with the best costumer experience ever! We will be returning in the near future for sure!

Good

Quick and easy check in. Staff was very helpful!

Thank you

There’s rat running around the swimming pools’ plants area.

no WiFi. toilet was not working. had to change room at 1:30am.

Clean room and bathroom, comfy bed . Professional, friendly and accommodating concierges . Complimentary breakfast only good for 2 guests. Food was not that good and not a lot of choices.

Clean room and bathroom, comfy bed . Professional, friendly and accommodating concierges . Complimentary breakfast only good for 2 guests. Food was not that good and not a lot of choices.

All good 😊

Great stay, everyone is super helpful and friendly

Perfect location to visit UC San Diego. Quiet comfortable rooms. Good breakfast available in the morning.

nothing in particular Ridiculous parking fees. Niosey door slamming, rooms need updating

nothing in particular Ridiculous parking fees. Niosey door slamming, rooms need updating

My wife was served a beer that had a chunk of broken glass in it.

Staff were very helpful. The property is clean and well maintained. The location is great.

Rooms need updating. Exterior needs to be painted.

The property was nice and convient to shopping location.

Very nice place everything was very clean staff was nice

Generally WiFi is free with stay but at this hotel there would be a fee for using it. I did not use WiFi after knowing there would be a charge but was charged on my bill. Also the front desk person did not inform me when I checked in.

Maya was fantastic—helpful and friendly throughout.

Staff was amazing, food was great! Wonderful stay!

Our stay was wonderful. It’s great that the Marriott is located right near a Starbucks and kiddie corner from a Westfield mall with lots of great restaurants and shops! Rooms were clean and comfortable and staff very kind and helpful!

I don't eat breakfast

Parking was not available. It was full. Room not very clean. Got charged for internet but we never logged in. We had a voucher to use, we were told during the checkout we will get credit, but during checkout our voucher was not honored. I would not recommend staying at this location.

Nice breakfast and convenient location !

The hotel was clean, near shopping, restaurants and sights. The rooms were clean and the staff was helpful and friendly.

It was quite

Happy with our stay! Would come back.

It was comfortable and clean.

Room was clean and nice

Helpful and very friendly staff! Very convenient location.

It was great! But like most hotels the fees for everything are insane! Parking is 42 a day which is crazy. But it’s a nice hotel!

Breakfast was at the restaurant which gave options and quality.

Just felt like we were “nickel and dimed” with every stay at a Marriott.

Staff was very friendly and accommodating. Rooms were very clean with lots of space, could’ve used more drawers/storage for clothes. Breakfast restaurant was very pricey for what it was, food wasn’t bad just expensive.

Overall service was ok. Receptionist provided great customer care. Breakfast had good choice but elevators & upstairs carpet smelled like smoke.

Close ti UTC mall.

Yes

Clean room, friendly staff

Overall very good

It does not have restaurant service 24 hours. Nice room.

Room was clean and everything from check in to check out went smoothly. Great location too, right across from a mall and next to the trolley station. Would stay again

Great staff. Great place to stay. Was there for work and it’s walkable distance to pretty much everything. Will be staying there moving forward.

Away from the coast briefly but central to all fun

I had a horrible experience, got very sick at the hotel and had to leave at 5 am. I was told the manager would contact me and never did. They charged me for a place I couldnt enjoy, had a bad expeirence at and still hasn't called me back.

Great stay

Easy walking to the shopping area. Friendly staff

Natalie at the Fresh is the best

No

No one explained how to get out of parking lot at the end of our stay and the gate tried to collect money from us even though we already paid. I ended up running back to the front desk and then they just told me to hit the help button. The pool was nice and warm and clean. Would have liked a hot tub.

San Diego La Jolla Marriott was a very pleasant stay for me and my friends. The hotel was clean and elegant, the room itself was very comfortable and the staff was friendly and very helpful. We got situated quickly and had a great stay leading to a great travel experience.

Awesome

Bar was limited in choices that were VERY EXPENSIVE AND THE PARKING WAS $50!! Never again. Thank Goodness my husband is street smart and parked in the neighborhood to save the $50. So disappointing.

Breakfast was solid and it’s super close to a mall with great restaurants

they didn’t include breakfast although i think it was supposed to be included.

Clean room, nice bar. Lots of room doors slamming frequently.l tho'

The room smelled very strongly of Febreeze and left me coughing all night long. The hotel felt very dusty and tired. The carpets in the hallways must be 30 years old, The entire property needs an upgrade and facelift. $40 to self park is also absurd. The “balcony” in the balcony rooms is more like a ledge.

Great location very walkable the hotel staff is nice. The room was a bit dated. Overall fit my needs

Great breakfast and fitness

Great Hotel and location, the Parking a bit expensive, 42 Per Night

Good breakfast

Great

Takes 15 dollars to connect WiFi is crazy

The staff was excellent. The ladies in the restaurant were so nice and friendly. Also the front desk was very helpful and friendly.

Excellent and clean

Great experience

Had to uber to downtown La Jolla, but close to some shopping areas. Would stay here again!

Exceptional

I thought the bathrooms could’ve been a bit cleaner. There was dirt in the corners. I also thought that the Wi-Fi and parking charges were quite expensive.

The beds and other furniture looked old, but it was clean. The staff was nice, and lobby bar was a nice place to hang out!

Breakfast package with Room is very convenient

Great experience

Clean, super friendly staff , great food

Great location!

Clean rooms, rooms with balcony. The beds a comfortable.

Mis estadías en este hotel siempre son agradables. Me encanta la cercanía a Westfield UTC y lo cómodas que son las camas. Lo único malo es que el internet no está incluído y me parece un precio alto.

Food and drinks were excellent

Nice place very clean very organized

mid for the price, terrible food

Friendly staff, spacious rooms

Everything was really clean and it’s in a great location and the stuff are very friendly.

The staff was extra kind and helpful

Everything waa great. Staff was friendly.

My stay was generally positive, but it started off on the wrong foot when the first room I was given, Room 803, had a very strong marijuana smell. I brought it to the attention of the front desk, and they immediately provided a new room with no hassle. Their responsiveness and professionalism were much appreciated, and the rest of the stay was comfortable. I hope the hotel can address the odor issue to prevent future guests from having the same experience.

Nice stay

The view, cleanliness and air The parking

It was ok

Hotel is a bit out dated

Room was outdated 42.00 for parking! Not a 4 star hotel by any means.

The view, cleanliness and air The parking

Worst hotel no amenities boring

Subtracted a star for not hot tub.

Clean rooms, most friendly and attentive staff, had a great breakfast in the lobby. Great location also! Would stay here again

Clean rooms, most friendly and attentive staff, had a great breakfast in the lobby. Great location also! Would stay here again

👍

👍

I loved the location it was great, near the beaches the mall and so pretty! The loby was nice and parking was cheap. It’s a little outdated, the rooms need a renovations!

I loved the location it was great, near the beaches the mall and so pretty! The loby was nice and parking was cheap. It’s a little outdated, the rooms need a renovations!

Friendly staff and clean hotel.

Friendly staff and clean hotel.

The room was good. The hotel is older and worn some. The staff was good and friendly. We would stay again.

The room was good. The hotel is older and worn some. The staff was good and friendly. We would stay again.

Everything was wonderful, including the food and service at the restaurant

Everything was wonderful, including the food and service at the restaurant

Without problem perfect hotel good price and to much more......

Without problem perfect hotel good price and to much more......

Receptionist was really bad at her job. Had no idea what say to me about my stay. I had to ask about parking, how to get to my room. There were no amenities in the room. No cups, no ice bucket. The hallways were sooo cold. Just not a very nice stay.

Receptionist was really bad at her job. Had no idea what say to me about my stay. I had to ask about parking, how to get to my room. There were no amenities in the room. No cups, no ice bucket. The hallways were sooo cold. Just not a very nice stay.

Room wasn’t read until several hours after check in and the receptionist was rude and full of attitude!

Room wasn’t read until several hours after check in and the receptionist was rude and full of attitude!

Clean room. Friendly staff

Clean room. Friendly staff

Everyth

Everyth

But the facilities were nice. On another note, the daily parking was high.

But the facilities were nice. On another note, the daily parking was high.

The room was clean, amenities were ok but there was a large amount of kids running amok. I wish hotel management had done something about it.

The room was clean, amenities were ok but there was a large amount of kids running amok. I wish hotel management had done something about it.

Rooms After contacting and notifying both Booking.com and Marriot of one day late arrival (due to school soccer playoff game on Saturday) when we arrived the hotel room was still not ready. We had to wait additional 3 hours to get a room we had already paid. We request Saturday fee to be refunded since Marriot hotel already gave our room to another client. This is ethical business practice and will contact BBB if not refunded.

Rooms After contacting and notifying both Booking.com and Marriot of one day late arrival (due to school soccer playoff game on Saturday) when we arrived the hotel room was still not ready. We had to wait additional 3 hours to get a room we had already paid. We request Saturday fee to be refunded since Marriot hotel already gave our room to another client. This is ethical business practice and will contact BBB if not refunded.

Very loud, understaffed, rooms were older.

Very loud, understaffed, rooms were older.

The security was terrible taking pictures and being extremely rude.

The security was terrible taking pictures and being extremely rude.

Very good,

Very good,

The staff was amazing.

The staff was amazing.

Not aware of $42 parking

Great stay

Great stay

Clean room, nice staff especially the breakfast staff

Clean room, nice staff especially the breakfast staff

Convenient location

Convenient location

Superb

Ok place

it was nice and the staff were genuine and warm

Friendly staff and great location.

Nice place

Very Basic room and bathroom and the tv isn’t watchable because of its position

Should have coffee in the lobby before the restaurant opens - the staff all friendly and helpful

The room was comfortable and quiet. Advised staff of broken cabinet door, they were courteous and professional . We plan to visit again in the near future. Thank you.

At first I thought I would have to pay for parking but the hotel has their guests covered. When I was checking out the staff let me know what I could do to avoid that. It was simple and easy. I loved they had starbucks inside as well as walking distance. It was only a 7 minute drive away from the offices I had a work meeting so it was great! Everything was great!

Room was great and perfectly clean every single day. I would definitely book at this hotel again next month for my next upcoming business meeting.

My say and everything else was good other then the trash containers now of them had waste bags in them and that kind of bothered me cause I had to put them on the trash container my self considering the cost it is to stay.

The parking rate is outrageous and greedy. Other than that the place is great.

My experience was decent/challenging. What made this review go up is the person I spoke to when I checked out. She was very kind. I appreciate her understanding. I told her I wanted to have a great hotel experience. While that was not the exact case she made me want to give Marriott another try. I did not get her name, but I thank you for your sweet demeanor. I paid additional for an upper room. My room was on the fifth floor. The bathroom was not satisfactorily cleaned. Tub was dirty, hair in the corner on the floor, and shower gel was not refilled.

Be aware of the not told when reservations that parking is $42 dollars a night. Super dark at night and not willing to accommodate me as a disabled person

Room was very comfortable and clean staff was very nice

All good! Everything was good.

Love the friendly staff!

Continently located. Nice stafff

Courteoud

Very clean, polite staff.

Excellent service! Clean room.

Very old and outdated rooms. Ok service. I would probably choose a different hotel next time.

Stayed multiple times. Never have had a problem. Absolutely satisfied with this hotel.

The workspace was ok.

For being a Marriot, it needs a lot of updates in the room. The mattress was stiff. Surprised about that since Marriott is my #1 choice and stay in them often.

Sound proof is not good - sound from upstairs is quite loud.

Best hotel staff and stay

The room was good but not sure when they enrolled me to Marriott bonvoy. I discovered this after coming back from my trip in credit card charges. Becareful of this scam.

Room was good

Great property to stay at in a great area. Close to everything.

Clean rooms and amazing breakfast

Decor could use some update, but had an overall good experience.

the room was perfect quiet and nice view.

clean, friendly, accommodating

Easy check in rooms are great and clean

Clean, comfortable rooms. Luxurious bedding. Great area!

Excellent

Over $200 per night, no breakfast,parking, no WiFi, provide out of date tea bag😡, noise whole night

Clean quiet rooms, friendly staff

Overall good.

Friendly clean

I did not use the bar or restaurant but the hotel was clean and all of the staff was wonderful.

Easy access to where I needed to be & lots of food options nearby at the mall. Clean & comfortable!

Rooms and hotel were fine - just needs an upgrade

Good Nice front desk service

We had a great stay! Everything was clean and the staff was phenomenal!!

Spacious rooms, wrap around balcony overlooking the city, comforrtable beds and close to shopping and restaurants.

Very nice hotel

Quiet and clean room! Comfortable bed! Friendly staff at check-in! It was wonderful!

Great convenient spot away from all the traffic madness of the village. Thomas at the front desk was outstanding. $40 parking and $40 breakfasts was ridiculous!

The room was clean, so was the hotel. We had a problem with the sink in the bathroom, it dropped then ran steady. We weren't notified it works be fixed, came back to the room to repair men. They left but we had no cold water, so they had to cube batch. We were compensated. Also the parking fee..omg.. why not just include that interesting nightly rate. Why penalize the people who drive, who choose to stay at your facility, so many fees, also no shuttle to anywhere. Will i stay at Marriott again, probably.

Last minute reservation. The room was clean. The bathroom was below average. Shower hose in the corner hard to reach. Shower bench was in the way.

What stood out to me most was the staff members I dealt with. Without exception, everyone was very friendly, professional, and helpful. I did not get any names but I’ll describe the circumstances in the hopes they can be identified and complimented. I was checking in with my husband who had just had eye surgery. I stopped at the hotel around 1:00 p.m. while he was still at the hospital to see if I could get an early check in. I described the situation to the woman at the desk saying it would be best to go straight to the room. She was extremely friendly and helpful and did what she could to get me checked into a room early, which she did. I feel she went above and beyond. On our floor, 11, as we were making our way slowly to the room, we encountered two people cleaning rooms. They saw my husband's bandage and us moving slowly and one of them asked for my room key and went to our room to have the door open when we got there. It’s a small thing but it meant a lot and showed true care for us as guests. They were cleaning rooms on the 11th floor around room 1111 at about 2:30 or so on Saturday the 29th if you’re able to identify them. Finally, I asked for more pillows and a blanket so my husband could sleep in a position recommended by the hospital. The person who delivered them to our door was friendly and pleasant. Overall, I was very impressed with the staff.

Yes

Parking is not free, and it is 39 dollars per night (which I assume it's pretty common in the area). So, if you are on a road trip, basically add 39 dollars onto the room fee when estimating the cost.

Room was very clean. Great staff!

Had an issue with hot water and Jose was kind and respectful in trying to resolve it. After the cartridge was changed the water was warmer yet never hot however I didn’t call again as it seemed that was the normal temp. That was disappointing as a hot shower on a very rainy stay would have been nice.

Was able to get checked in early!

Top notch

Great staff and amazing experience. I don’t know where to start, but it was an absolute pleasure to stay and will definitely be booking again at this location.

Clean room, nice staff

Very nice hotel and clean rooms

All around the place is nice and walkable. Very near to UCSD.

The people were super friendly

The bed, the room, basically everything was grand! Loved how spacious everything was

Loved our room. Location is great just a short walk to the Westfield mall. The lobby is nice and modern.

The room felt dated and was not worth the price; it had a distinctly motelesque atmosphere that left much to be desired. The furnishings were worn and in need of renovation, and the overall appearance was a far cry from the polished photos showcased on the website.

Great stay! This will be the hotel we stay when we come back.

Staff n cleanliness of room

Very good room for good value.

The room was nicely appointed, and every detail was well taken care of. I had a couple of technical glitches in the room (with refreshing the TV settings and an issue with the heating) that were promptly and effectively addressed. Excellent service and experience! Front desk, restaurant, engineering, and room. A very nice stay!

The room was comfortable and quiet. I had just stayed at the Hyatt for 5 nights prior to coming here and it was a better experience in my opinion.

Room is very clean! Staff are courteous and helpful. Near amenities.

Room was clean but the hotel is a little oudated. The carept on the hallway and interir were worn, and there was paint chipping on on the bottom of the walls and sides. We stayed on the 4th floor. The moment I walked out of the elevator, which was nearby my rooms, I immediately noticed the two two big squre holes on my room walls, about 1.5 feet long and wide. The inside plumbing and pink insulation were exposed without covers. There was one large black garbage bag laying 3 feet out of my room. The garbage bag was not picked up until the next day evening. No staff came to cover the big holes on the walls during my stay for 2 nights. Anyone walked by can simply mess up the uncovered areas. For an upscale Marriott brand, management should idenify and take care of it, making sure guests stay comfortably in a visually and physically safe envirnoment.

I had a surgical procedure and elected to stay at the Marriot.The hotel went out of there way to insure i had ice for treatment for swelling and brought my dinner up.Terrific personal service and much appreciated. Cudos to all staff from valet,front desk,kitchen and maintence staff. So gratefull.

All was good

Disappointed as I had asked for an early check in due to an arrival at noon for a wedding. There was no follow up or communication from the hotel with any status updates. When we called to find out we were informed the guest had a late checkout and did not give us any estimate or ability to get another room instead. I had signed up for notifications for when the room was ready and received none. As a result of the inability for early check in we were not able to get our room until after the wedding and even though I prepaid and did early check in via the app had zero mobile room key which required us to go to the front desk and have to redo the whole check in process. Overall frustrating experience.

Real easy check-in and check-out. Wish I could have stayed longer.

Great areas. Lovely hotel

c

It was terrible , there was construction outside of my room and could not sleep on Thursday - please refund one night

It was great to have rental car company at the premises, but wished that the hotel had a charging station for electric vehicles. Lived that Starbucks is very close by.

You need blue cheese olives at the bar.

Great Stay

Good location for accessibility to UCSD however, the property is very dated. Rooms and amenities are extremely outdated. Service from the front desk is very poor and weren’t friendly. Unlikely I’ll stay at this property again nor recommend it.

room is very clean, has table chair extra chair with ottoman, tv, fridge, coffee maker, bathroom shower gel, shampoo and conditioner. I personally loved pillows and bedding so cozy and soft and bed was very comfy.

The room furnishings were old and their open holes on the walls in the hallway, very shabby.

The room was fabulous—comfortable bed, a fridge, beautiful shower. But there was construction in the hallway, the bathroom sink stopped up, the restaurant served only a buffet, and the Starbucks on site had run out of chai tea, which is what I drink in the morning.

Terrible front desk personewll

Clean and friendly

We will come back soon

Very nice staff. Everything was super clean.

It was very dated and small. Cleanliness was OK, just old. The bed was comfortable.

The service at check in was exceptional as well as the service at the bar.

Second time staying here. It’s a convenient area. Very strange issue with the pillows however. The first time i noticed a bad smell with several of the pillows and thought it was a fluke. I stayed here again and had the exact same issue with all of the pillows in my room. They should really replace them.

Great service

Always a nice place to stay in San Diego. Rooms are always clean and staff is friendly.

The bed was comfortable but the rooms were worn looking. Also breakfast is only included for $70 more for 2 people! They also don’t seem to have security and there was an uncomfortable a possible unsafe situation with another guest

I was assigned a handicapped access room in middle of a construction zone. I had to walk around repair staff, over plastic. The room was the fartherest away from the main customer elevator as possible next to a service elevator. On a low floorwith an adjoins door to a room bring worked on. You could hear doors opening all night. This is a very large hotel. Is this the only room available? I am even a Bonvoy member. Not a nice place at all with too many contractors walking in and out. Shameful experience

Housekeeping was amazing, they went over and above. The staff at the bar were also excellent. The customer service at the front desk was below average. They were unfriendly and seemed bored.

Everything worked fine and no problems.

Overall, the hotel was excellent in terms of location and comfort, but the furniture is a bit old. Wi-Fi is not free, and parking also comes with an extra charge

We did not avail ourselves of having our rooms cleaned for the three days we stayed. However, we did ask for additional towels and paper cups which a maintenance person cleaning other rooms graciously gave us. Regarding the safe box in the room - it doesnt work (it kept indicating/flashing CLOSED). I know I could have asked for it to be fixed but we are busy/on a schedule and dont have the time to wait for a repair person. We like the convenient location of the hotel to nearby restaurants, bakeries, and shops. This is why I chose this particular Marriott. Thank you for asking our opinion regarding our Marriott stay.

Great space for the money. Easy access to many locations.

Our stay was amazing and clean. The location is great because it was so close to the shops and nice restaurants in the area. The staff was very friendly and made our stay so welcoming. Thank you!

Great place and even better location:)

Yes, plenty of shops and restaurants less than one mile away

Prior to reserving the room, I had asked for a 2 pm late check-out. I was told an extra charge of $25 - and I was ok with it. At check-in time, I was told it was $25/hr. Had to wait till the next morning for a Manager to ok $25. Why couldn’t the lady at check-in time do the same??????

Very clean, quiet and with shopping mall at walking distance.

others can be treated with sarcasm and indifference

Great location right by the freeway, and there is a mall within walking distance

.

Good. Expensive for an omelette for sure. And I did not like including the gratuity into the cost of the coupon.

I honestly don’t know why this hotel is rated so good. The rooms are outdated and feel dirty. No room service and the parking rate is ridiculous each night. I went to order food at the bar and they didn’t even know they served it and had to ask the chef. The prices for everything vs what you get is crazy. The only good thing is it’s a close drive to La Jolla Beach.

Dropping our son off at UCSD. Emotions high sleep needed and gotten 😜

Very well maintained. Awesome staff. I can't say enough about all the staff. Long story short. Moving my daughter into to college. The sadness. The wonderful ladies at the front sesk helped me feel as if i was family. The man who took my bags to the room, the housekeepers so pleasant. Definitely coming back here and will recommend this hotel to friends and family back home in Boston. See you all soon in February. 😊

Love this hotel..coming back in november for my birthday lol

Clean room, helpful staff and lots of fun stops & places to eat close by

Solid spot definitely not 4 stars though

Everything was great

Mattress sagged in middle. Pillows were uncomfortable.

Great place clean affordable.

Nice location

The rooms are tired looking.

I liked the terrace, but would have like chair outside. Tv and bed were great

Great!

The best hotel

Very clean, friendly staff.

Little tired. Sadly, Hot water not working during our stay which wasn’t great

Didn't realize there was a $40 parking fee and and $15 internet fee. We will not be booking this hotel again.

The room we got was super small and did not seem 4 star worthy.

Clean facility and room. Staff extremely helpful.

Very convenient place to walk to the mall where you’ll find many stores and restaurants

Parking to expensive

Clean and affordable

A nice place for everyone

Very nice

Nice hotel convenient location

Very nice hotel. Very clean and quiet and safe. Nice area. Very upscale. Highly recommend.

We were a little disappointed at the room and the stay overall. For over $200 a night I've got a relatively small room with 2 single beds (I was expecting 2 Queens). The toilet is very low (lower than any of the hotel rooms I've stayed in before), and there was only a (small) bathtub with shower in it, yet the bottom of the bathtub was slippery which is dangerous for older people as it presented a high risk for them to slip and fall. And the parking is NOT free! I did not know I had to pay extra $39.90 for the parking - this surprised me as almost all the hotels I stayed in before provided free parking and Wifi but not here! Overall I don't feel the room quality and its amenities justifying the relatively high price for the room (plus the parking charge).

great

Front desk girl knew her baseball, we went for my husbands bday and went to go watch a Dodger game at Petco. The valet older gentleman was patient with our questions. The two younger valet attendants (one female other was male) were rude and rolled their eyes at some of the questions we asked. The rooms are a bit dated but clean. You need a car to get around that area but they have sushi close, like right next door. Overall good experience.

clean and very comfortable room

Beautiful view

Very nice and close to everything

We have stayed here many times as this is our second child attending college nearby. It is a fantastic location and you can walk to a great mall that has really good food choices and places to shop. The a/c did not seem to be working in our room. I got up quite a few times because of how hot it was and kept lowering it and could not understand why the room was not getting cold. I realized the next morning after seeing that the curtain kept getting suctioned to the return that the air was not working because the return was blocked. After searching the area, we found there was a hook for the curtain so it would not suction to the return. When we checked out I mentioned this to the person checking us out and said it would have been helpful to know about the hook when we checked in so we could have had a cooler room. She said she doesn't know about any of the rooms, it would have to come from housekeeping, but it seems like if this is a known issue that they have installed a special hook, that could be in the notes. It was very frustrating and I am not sure if I will stay here again even though my youngest has two more years in SD.

No drawers for clothing.

Clean room, staff was excellent

For the location of the hotel, it should be cleaner.

.

Parking is a scam

I did not like the dining and bar closed too early even when the lobby was full of people. Parking is a bit excessive, it motivates using UBER instead (this would be a lose-lose situation for Marriot)

Good

Yes

Nice & clean

Bed was comfortable

Great hotel, always nice to stay there!

We loved the property overall, the only thing we didn’t like was getting a disabled room. My partner is very tall and didn’t fit in the shower.

Great area!

Beautiful hotel! Lovely atmosphere - the lobby has gorgeous artwork, the bar is beautiful, and staffed perfectly. We were quickly checked in, our room was fresh, clean, great view even from the third floor. I would recommend staying here to anyone.

Honestly, this is the first time I've seen this situation in the hotel where I stayed. The blanket was stained with blood, and it had a bad smell as if they didn't wash the pillows. The smell stinks of blood when you use it to brush your teeth. This was a very bad experience. I can't recommend this hotel to anyone.

Nice place

Right by UTC mall and trolley station. The rooms have a nice view with a small balcony. The cleaning could have been better as it was clear the room wasn’t vacuumed and there was a bad smell i would periodically notice

No water

Staff is very nice and helpful. The gym is large and well equipped.

Breakfast at fresh was delicious, staff friendly. Had dinner with a group of 15 at fresh and the mgr and staff were very accommodating with our big group.

Enjoyed my stay.

Beds are comfortable, rooms was very clean. Parking is a bit pricey but street parking was easy to find.

Fiesta Day do not clean my room

Nice staff

Beds were super comfortable. Some things were a little out dated. The staff was amazing, they let us check in way early which helped ease the stress of our day for a wedding we had to go to. Overall great stay!

For a nicer property in La Jolla, the façade needs painting badly and needs to be updated. This is a pretty nice hotel. You wouldn’t know it by looking at it from the outside. Restaurant was very nice. Room was good. Parking too expensive for what it is.

The rooms felt outdated compare to the lobby area. It would be nice if rooms got upgraded to coincide with the main lobby.

Couldn’t ask for a better experience.

There were few food options, only a cafe in the morning.

The hotel is in a great location, the staff were friendly and helpful. I lowered the rating because I was placed in a room directly behind the elevators and we could hear the cables pulling up and down all night. Saturday night was worse than Friday night. Otherwise the room was very nice. I didn’t sleep at all due to the elevator noise. Luckily my daughters a heavy sleeper and it didn’t affect her. We were there for a 3 day soccer tournament. Marriott should refrain from placing people in the rooms directly behind the elevators

Beds are too small for two adults and two teenage kids

I like how nice the hotel is in terms of its location relative to being able to access the beaches around La Jolla and Del Mar

The location is fantastic, but unfortunately, the rooms did smell like cigarette smoke and the pillows were very hard. Overall clean and the matress itself was comfortable.

Our stay was great! The bed was comfy, the gym was nice and my daughter enjoyed a swim in the pool. Very nice staff too!

Had an amazing time.

Room service and extended hours would be great.

I had a wonderful stay at the Marriott. The property was clean and the room was neat.

I like this propriety because is good location and easy to shopping and restaurants

Everything was good.

Enjoyed the establishment and how close it was to our activities. Very reasonable and quet

Very disappointing. Old building. Room felt claustrophobic. Bathroom needed a remodel. Parking was an extra $39 per day. Parking garage and elevator was dirty. Pool was small. Pool had five speakers but only one worked. No breakfast included. Yet they charge market rates. We will not stay here again.

Excellent place to stay! Family and I loved it

Nothing

Balcony too small

Air conditioning did not work and had to open the patio door, parking was an additional 39.99 per day (third party) , there was no complimentary breakfast buffet so for our 2 rooms with 5 adults and 2 children it was over $250 for breakfast (drinks were separate as well)

It was a short trip from L.A to San Diego. We had a graduation ceremony at 9:30a the next morning. The valet was great service, check-in was quick and easy. We made it in time for dinner and drinks at the restaurant in the hotel. Food and drinks were good. Starbucks in the morning was a lifesaver. I asked for a late check out with no problem. Which made my day. We will come back.

Clean and comfortable

Great view

Parking charges were $39 per day

Very nice hotel. Snack shop prices extraordinarily high but breakfast was fantastic and reasonably priced. Great location.

Great stay! I would come back for more!

The room was small

Parking cost was high for the area.

High rise hotel / nice view. They charge $39 to park in their parking garage!