Country Inn & Suites by Radisson, Sevierville Kodak, TN
About Country Inn & Suites by Radisson, Sevierville Kodak, TN
This Tennessee hotel features indoor and outdoor pools, a gym and spacious guest rooms with free WiFi. Country Inn & Suites by Radisson, Sevierville Kodak, TN is 9 miles from NASCAR Speed Park. Cable TV and a comfortable seating area are included in the contemporary, cream-colored rooms. Each room also has a work desk and a coffee maker. Guests can enjoy a continental breakfast during their stay at Country Inn & Suites by Radisson, Sevierville Kodak, TN. The hotel's lobby offers fireplace seating. Dollywood's Splash Country Water Park is 13 miles from the hotel. The Great Smoky Mountains National Park and University of Tennessee are 21 miles away.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Café / coffee shop
- Business center
- Express check-in / check-out
- Dry cleaning
- Self-service laundry
- Luggage storage
- Full kitchen / kitchenette
- In-room refrigerator
- In-room microwave
- Pool
- Spa / sauna
- Family friendly
- Wheelchair accessible
- Public transit access
- Smoke-free property
- Air conditioning
- Elevator
- In-room safe
Reviews
Guests generally have a positive experience at this hotel, appreciating the cleanliness, comfortable beds, and friendly staff. However, some guests have encountered issues with noise, breakfast, and maintenance.
- Cleanliness of the hotel and rooms
- Comfortable beds and friendly staff
- Noise issues, particularly from neighboring rooms and hallways
- Breakfast quality and variety not meeting some guests' expectations
- 3/5
Property was clean. Rooms very comfortable and clean as well. Walls are very thin. Overall a nice place to stay.
- 4/5
Very clean! Staff was very nice and room was very clean
- 5/5
Excellent
- 5/5
Staff was very friendly and we felt very at home. We loved our breakfast choices. The parking was easy and large.
- 5/5
Everything N/A
- 5/5
Very nice place. Very clean and nice people
- 4/5
Very good
- 5/5
Clean rooms ,breakfast 😀 comfortable beds spacious rooms
- 4.5/5
Price was great. Staff was friendly. It could have been a bit cleaner.
- 4/5
Overall great accommodations. Too much air freshener scent in common areas! The smell was overwhelming .... pleasant but even your food tasted like it!
- 5/5
Very good
- 3.5/5
It was a good price and the room was big. Its been update and in a good area. I didnt like that I got a king suite with a balcony and pull out bed and, it was suppose to have 2 queen beeds and queen pull out coach. The beds where both full sizes and the pull out was horrible. Bathroom wasnt 100% clean had hair all over and the exhaust fan was broken. Half the lights were burnt out and the fire place didnt work. Also the ac blew on the bed and had poor circulation. Whoever slept next to the ac would freeze while everyone else was hot. I also didnt like that the sink was located in the room and not the bathroom.
- 5/5
It was clean and comfortable, great rate for the night. Would stay again if ever in the area.
- 5/5
Very well maintained property and comfortable rooms.
- 2/5
People working there were very helpful, professional and nice. Breakfast was also good with a good mix of foods. Property is dated, doors did not close and lock great. Also, we had cockroaches in our bathroom.
- 4/5
Very good
- 5/5
Exceptional
- 5/5
It was beautiful and staff was nice! Exceeded expectations! It’s beautiful
- 0.5/5
No positive experience. Black mold in the mini fridge, rust on hinges of the doors, hair on bathroom floor, shower tub doesn’t not drain, foul smell, loud highway noise all night.
- 3/5
Staff was great. Had a balcony room. The light shown into the room the ENTIRE night. When asking staff how to turn off the light, they said they couldn’t. Super nice man, offered us “clear tape” to try to secure the curtain to the wall to help dampen the light. The property isn’t really super clean and restored for the price. No sheets or blankets for the pull out couch. Which was needed, and I called ahead for, yet still didn’t have. The bathroom was so so. Older, with the sink outside the door. No fan. Room was clean though. AC worked good. Balcony was very dirty. Spider webs and pollen and dust and dirt alllllll over it. Couldn’t even utilize the space. Weird smells in the halls. But the room itself was doable. It’s just realistically with all the options nearby and the competition like it is demographically, choose a different spot.
- 3/5
The free breakfast is great. Your room doesn’t get cleaned during your stay and the walks are thin.
- 3/5
Water temperature for showering was just warm. Wish it was a little hotter. Property seemed aged.
- 4/5
Clean nice room plenty of room the bed was comfortable Hot water was not hot enough and the hand held shower head apart but everything else was good
- 5/5
Spacious, clean rooms! Great pools!
- 5/5
I like the side doors and the breakfast Nothing all was good
- 2/5
The location is good, close to a main street but not too busy. The front desk clerk was very friendly and helpful. The property is dated and our room (130) had broken soap dispensers in both the shower and vanity areas. The towels were all simply piled onto a handicapped shower chair in a corner of the bathroom. The toilet paper roll dispenser was also broken, so the paper was just sitting on the back of the toilet. There was nowhere to hang a towel, except the closet. I paid extra to get a room with a balcony, but if I had known that the balcony was only about 3 feet deep and had no chairs on it, I definitely wouldn’t have spent the extra money for that room. There was an electric fireplace in the room, but no instructions on how to use it. I had to ask the front desk clerk how to use it. He gave good instructions, but I could tell that he has had to do this many times before. The hotel should simply put instructions for the fireplace on the mantel in the room to save frustration. The a/c unit was extremely loud every time it kicked on, so it would wake us every time, making it impossible to get a good night’s sleep. Leaving the door to the balcony open wasn’t an option since it didn’t have a screen and we were on the ground floor. The desk lamp was unplugged when we arrived, but due to the lack of adequate lighting in the room, I plugged it in and turned it on. Then I realized why it had been unplugged. It kept flashing, as if there was a short or it had a bad bulb. I unplugged it for safety and dealt with the darkness. The breakfast that was offered in the morning is a joke. Spongey fried eggs, a strange half bagel with cheese and what looked like tater tots melted on the top, sausage patties, and plastic cups the size of shot glasses for the juice. The coffee, however, was decent. I would not stay at this hotel again.
- 3/5
The room was not good. There was carpet peeling up, the bathroom needs a total overhaul, the security latch on the front door didn't work because the whole door jam is cracked, the entire unit needs painting. On top of that, the room was not cleaned well.
- 3.5/5
Beds slept very well!!! The breakfast was terrible, biscuits were hard, eggs were burnt only thing that was good was the juice
- 4/5
Overall, we were satisfied and very satisfied with breakfast. It was lovely. The beds were clean, lobby clean etc. The only questionable thing was our bathroom wasn’t 100% very usable but only because we had wipes to clean it with…… we’re talking to hairs and dust along the edges of the bathroom and things that make you question the other part. I wouldn’t not stay here again because of it, but it was a bit disappointing.
- 2.5/5
Passable
- 2/5
The bds were comfortable. The sheets appeared to be clean. The receptionist was very nice but she wasn’t dress very professionally. The next morning, she was the very same one preparing breakfast, it seemed as she came out to the reception desk for our check out wearing a dirty apron. The food was pretty terrible. The potatoes were uncooked. The biscuits were barely cooked. The elevator floor was not in good condition and it was covered by a dirty rug. The room smelled funny. The hinges on the bathroom door were rusted through. There was a vest left behind by someone by one of the beds. There were a couple of hairs on the door of the bathroom maybe from a dirty rag. The fact that the bathroom sink was outside the bathroom by the door made it feel like a motel.
- 2/5
The bds were comfortable. The sheets appeared to be clean. The receptionist was very nice but she wasn’t dress very professionally. The next morning, she was the very same one preparing breakfast, it seemed as she came out to the reception desk for our check out wearing a dirty apron. The food was pretty terrible. The potatoes were uncooked. The biscuits were barely cooked. The elevator floor was not in good condition and it was covered by a dirty rug. The room smelled funny. The hinges on the bathroom door were rusted through. There was a vest left behind by someone by one of the beds. There were a couple of hairs on the door of the bathroom maybe from a dirty rag. The fact that the bathroom sink was outside the bathroom by the door made it feel like a motel.
- 1/5
We were not greeted with a friendly way. We were treated like a nuisance. Our room was worn down. The box spring covers had rips. There were scratches all over the walls. The bedside outlets did not work; neither did the phone or clock. There was garbage under the bed. There was no patio furniture on the balcony. The breakfast the next morning was very disappointing. The eggs were rubbery, the sausage was hard, and the potatoes were mediocre. We have stayed at Country Inn and Suites many times and we will not be staying at this chain any longer.
- 4/5
Very convenient place to stop off of I-40. The bathroom walls could use a good wipe down, at least in room 333. The floor in the bathroom could have also used a little scrubbing. The bed was also a little on the hard side for my tastes, but wasnt too bad. Breakfast was pretty good: typical powdered eggs, greasy sausage patties, plain potatoes, sausage and gravy. Overall, its a very nice hotel, and I would definitely stay here again if I needed a place.
- 5/5
M
- 3/5
The staff was very nice. Breakfast was decent, typical hotel breakfast. The only issue we had was it was dirty.
- 4/5
Love the location and staff if great. Our room could have been cleaner
- 4/5
Loved the convenience for the area we needed. Was very disappointed that was not completely checked in for both rooms and parents were worried when someone showed up to their room. But, was handled by staff.
- 5/5
Exceptional
- 4/5
It smelled nice, good location. Breakfast was good. Room could have been cleaned a little better, as there was sticky substance on the nightstand and hair in the bathroom.
- 2/5
Location Fridge in the room was broken. We told the front desk clerk he said the next day he would move us. He never mentioned it again.our last night there the front desk clerk, the woman was yelling in the hallway, we open the door its 11 PM. She’s screaming that somebody was smoking on the floor and they needed to stop loud and obnoxious.
- 5/5
Love this
- 5/5
Very nice place to stay staff was great and friendly
- 5/5
Staff very respectful!!! Breakfast was Good!!!! Parking was front door service!!!!
- 4/5
Entrance from south 66 is a pain, but what isn't on that road unless you have a dedicated light.
- 3/5
Breakfast was okay. They could have offered a bigger variety.
- 3/5
Parking was plentiful and the amenities were great. We were a large group and everyone was able to find something to eat from the breakfast options.
- 2/5
The environment was clean but in disrepair. From holes in the walls to bare wires showing. Was given only 2 hand towels no bath towels, wash clothes or floor mat. Went to call the front desk and the phone was not attached to the jack and couldn’t be attached as there was no cord to attach to a jack. So then contacted the front desk in the front desk told us that we would need to walk down our soiled towels to get new ones. Made the front desk where we only had two hand towels and was still told we needed to walk down and get towels.
- 5/5
Property was very clean, breakfast was awesome, location was easy to get to Knoxville and back
- 5/5
Comfortable beds, clean room, 😊
- 4/5
Clean spacious room,buffet breakfast and pool area for children up to par as well as late night hangout area sitting around firepit with friends and family. Not far from Interstate one direction and pigeon forge 15 min other way so not a bad choice with those things in mind.
- 5/5
Great location, great staff, great breakfast, everything was just great..
- 5/5
Good breakfast and definitely worth the price for one night! Will stay here again.
- 5/5
Clean room an awesome breakfast every day. Staff were great.
- 5/5
Nice clean location would come back
- 4/5
Arrived late and check in was smooth. No problems with the room or customer service. The room and hotel were a little dated but clean and nice. I wouldn’t hesitate staying there again.
- 5/5
Everything was wonderful
- 4/5
Hope to stay here again in the future!
- 5/5
Excellent parking not over crowded
- 4/5
The staff was very helpful with our check in.
- 3/5
Night desk clerk needs education on basic customer service and courtesy
- 5/5
Great
- 5/5
Very nice and helpful staff. The breakfast was hot and good. The parking was easy. Room was clean and nice. We enjoyed our stay here.
- 5/5
Great value and location if you want to check out Antique Malls and Bucee's.
- 4/5
The hotel was very clean, plenty of parking, & their breakfast was good. The only issue is the staff member was on the verge of rude.
- 4/5
Breakfast was OK. Room was clean. Parking was great. Staff done their job.
- 5/5
Absolutely a great place to stay..super friendly staff and my room was clean and bed was comfortable. Breakfast bar was good zero issues and I’m kinda a snob about places under $200.. next time I’m in town I will be heading right there for my stay.
- 3/5
Room was clean. Lobby smelled strongly of air freshener.
- 5/5
Room was clean, bed was very comfortable and the breakfast was ok.
- 3/5
I used to always stay at Country Inn And Suites but I have been disappointed with the last few stats. Properties have been run down.
- 4/5
The sheets on the bed were very rough. I think they had been washed with the towels. Property is in need of updates
- 3/5
Middle of the road
- 5/5
Breakfast was good. Parking was easy.
- 4/5
Good breakfast, nice staff, decent pool, the hallways and elevator rugs could use a good cleaning. For the price it was a good location and nice place.
- 5/5
The staff that works nights was absolutely amazing.
- 5/5
Very clean and the best Breakfast we have had in a Hotel. Staff was very helpful and nice, we will be back 😁👍
- 5/5
Business so mostly slwpt
- 4/5
Good value. Some maintenance issues but all in all nice place.
- 5/5
Hotel was great especially for the price point.
- 3/5
The room was ok but there was food left in the fridge and spilled milk, so that means house keeping didn’t even check. There was pee stains on the wall and also some blood spots in the bathroom. Curtains are awful and let outside lights in. The balcony was dirty and has no chairs. Only one ice machine and it’s on the bottom floor. No items in the so called market. Will not stay here again.
- 5/5
Was ok. Carpet really needed replacing. Stained everywhere. The room was clean except the bathroom had hair in places and the hand held shower head fell apart as soon as I picked it up. Otherwise it was a good stay, bed was comfy good TV, fridge never really got cold.
- 5/5
Very good
- 5/5
Best kept secret in town!
- 5/5
The hotel had one of the best included breakfasts I've had at a motel.
- 4/5
The staff was very helpful. The room was nice, a little wear and tear but nothing too crazy. The bed was comfortable and the shower was good. The breakfast was average and the indoor pool was good. The outside firepit/lounge area was great.
- 5/5
Great location. Rooms were very nice.
- 4/5
Ok breakfast good for price
- 4/5
Evening staff was amazing. The lobby was really nice and smelt amazing. As you make your way through the hotel you start to see some issues. The carpet through the hallways was starting to come up. The flooring in the elevator looked horrible because it was ripped all over and they tried to cover it with a rug. There was mold around the shower in the room. The plug ins were coming out of the walls and half of them did not work. The safety lock on the doors were sketchy and did not seem too safe. Breakfast was mediocre but the coffee was decent. Not a horrible place to stay but will try to find something different next time.
- 5/5
Exceptional hotel across the board. Will definitely use this hotel again.
- 4/5
Breakfast was good. Plenty of choices. Even when getting to breakfast late.
- 4/5
Breakfast was very good. Good selection of foods. But the ultra cheap plastic forks and knives were practically useless. Spend a little more for useable dinner ware.
- 5/5
Stay was amazing
- 5/5
Overall, great stay. Our check-in staff was a little rude but it was okay.
- 5/5
Yes, daily
- 4/5
Hotel was nice but some areas you could tell needed more cleaning. Rust on door hinges in bathroom and outdoor balcony area needed to be swept. Towels unavailable at pool. You could tell place was understaffed. Breakfast was not very good other than the waffles. Needs more breakfast options. Overall decent hotel
- 5/5
Great place to stay.
- 5/5
It was clean decent I would definitely stay there again
- 5/5
Clean and comfortable room. Helpful desk clerk. Nice breakfast and lady worked hard to keep the food stocked. Would stay again.
- 5/5
Staff was welcoming and answered any questions we had. Rooms were clean, lobby was nice. Breakfast was great. Quiet, nice place to stay with or without kids.
- 5/5
Great staff
- 5/5
Clean room, friendly staff
- 2/5
The property seemed nice. It was clean. The rooms were decorated nicely but we ended up getting a stinker of a room. The bathroom fan didn’t work and the room smelled like dooty, so we opened the door to get fresh air and someone was smoking so the room filled with that smell. Then, we tried to take a shower and the faucet blew off the wall. Yikes! There wasn’t any soap or anything to clean up with but we did have toilet paper, so I’ll call that a win. The beds were comfy and the property was quiet so we did get a good nights rest, so I bumped up the stars for that, but overall a hot mess express.
- 4/5
Very friendly staff. Balcony room was just a few dollars more so why not. It’s essentially a window with a rail, there was no seating.
- 3/5
Staff were very friendly. Breakfast was fresh. Rooms, hallways, elevator… ALL NEED ATTENTION!! Very dirty!! Oreo chunks & crumbs as well as a grape were in our room. Carpet was frayed & worn. Corners of rooms need sweeping. Overall very dirty.
- 4/5
The room was clean, staff was nice and breakfast was okay.
- 5/5
The room was clean and updated. The staff was friendly. The breakfast was typical hotel buffet
- 5/5
Breakfast was good with adequate parking
- 3/5
Staff was excellent, breakfast buffet was good new selections every day. Room wasn’t quite as clean as I would expect, found pills and a wrapper under the tv/fridge stand, marks on walls, corners of bathroom dirty bedding comforter should be replaced. Hallways and elevator flooring stained, coming apart. Overall average for a dated hotel.
- 4/5
We didn't have enough towels or bed linens in the room upon arrival. Staff was friendly. Breakfast was okay, but more options such as fresh fruit could have been offered.
- 4/5
Not as good as other Country Inn we stayed before, but still okay for a one-night stay.
- 5/5
Excellent room! Great view & staff
- 2/5
Room needed tlc. Evidence of bleach stains and mold on baseboards. Metal sticking out of bed support. Unidentifiable stains on ceiling.
- 4/5
Nice place, great outdoor patio with fire pits and indoor and outdoor pools. Relaxing. The room and hotel were very clean and the staff members were efficient and friendly. Breakfast was decent.
- 5/5
Haagen Dazs seems to be the choice with all my travel experience.
- 5/5
We will stay here again! Clean, comfortable and great staff!
- 5/5
Very clean and the staff was incredible. I would definitely stay again.
- 5/5
bed was very comfortable
- 5/5
Ice stay
- 5/5
This is a really nice location. We have stayed at this particular location two years in a row now on spring break. The rooms are always clean and plenty big for a family of four. The pool is very nice and warm and the outside area with the fire pits is a very nice touch when it is cool outside. The breakfast in the morning is always more than enough options. The young lady at check-in could not have been any nicer and the staff throughout our stay were very welcoming. It is close to everything and having a Dunkin Donuts and Weigels gas station next door is great. We have been impressed both times and when the need arises would definitely stay here again.
- 3/5
Very noisy until late at night. Staff was great to work with
- 3/5
The property and room was very clean. Beds were comfortable. The indoor pool could use a good cleaning and the breakfast was not good. Cereal was old gravy tasted burnt and biscuits were very hard
- 5/5
The staff were kind and worked with us because we had flight issues.
- 4/5
Nice clean hotel
- 5/5
Good for one night stay. Bathroom was too small.
- 2/5
The property was close to the highway which was nice and close to other things like Buc-ee's, and restaurants. As far as the hotel our initial room they gave us had not been cleaned from the previous persons stay so they did give us another room but it was not that clean, the air conditioner didn't work well. doors to the refrigerator were loose, there was mold in the shower, the toilet was crooked, there was no hand soap for the sink. Not happy with this hotel and will never go there again.
- 5/5
Clean comfortable suite and breakfast was amazing
- 4/5
Room was clean. Fireplace did not work and refrigerator was not getting cold. Beds comfortable and clean. Breakfast waa good and staff was very nice. For a quick 2 night getaway it was good for the price and close to all things we wished to do.
- 5/5
We loved this motel would definitely stay again best breakfast iv had in yrs full spread delicious food ! Coffee 24 /7 nice pool fire pits for the cool nites fair priced fire places in some rooms for cool days felt safe there kid friendly!
- 5/5
Clean room
- 5/5
I enjoyed the staff more than anything.
- 5/5
Love the employees the kids loves the food
- 2/5
The room was clean enough but the hallways were dirty, carpets had holes, the doors had dirty finger prints on them. Front desk staff was just ok. The cleaning ladies were super kind.
- 5/5
We were so surprised about how nice and clean everything was and the breakfast bar was amazing.We will definitely stay there again for our next visit.
- 3/5
The room seemed to be fine other than the bathroom. The shower was full of hair and didn't look lean. The pool area had mold on the floor in several places. We will not revisit this establishment.
- 4/5
The staff was great, the rooms were decent.
- 5/5
t bed
- 5/5
It was great I had a lovely time staying here in Sevierville, Tennessee. Thanks so much for accommodating me. Very perfect location, close to Bucee's & other stores, it's perfectly in the middle between Knoxville & Gatlinburg so I absolutely loved that and would book again. I had no issues, staff was very kind & everything was clean. Thanks again for accommodating me!
- 5/5
Clean place to stop & sleep on a road trip. Staff were friendly
- 5/5
Nice room, staff was great!
- 5/5
good
- 2/5
Staff was rude
- 5/5
Very clean Rooms Very accommodating
- 5/5
Kayla checked us in with a friendly smile and informed us of the WiFi and breakfast available.
- 5/5
It was good
- 5/5
Friendly staff
- 5/5
Great stay! The building was in great condition, the lobby and halls were well kept and the room was in excellent condition. The staff were very inviting and friendly. Rates were very good for the area. A ton of things to do near by and right off the main road.
- 5/5
Excellent
- 4/5
somethine else food
- 4/5
Easy check in
- 5/5
The rooms are so clean and spacious,beautiful property and great staff!
- 4/5
Customer service. The lady that was there very nice and she was very helpful Enjoyed her hospitality. As far as the stay I was tired and needed sleep so I really couldn’t tell you about the room it was clean enough!!
- 5/5
Everything was super clean and had a neutral, clean smell which I appreciate! Breakfast was good and staff was professional. Beds were comfortable and the room had everything we needed. Check in and check out was fast and easy. Location was perfect and plenty of parking. We’d stay here again!
- 2/5
I had stayed at this hotel previously with no issue. This time was unfortunately not the same experience. The room was gross, it needed a deep cleaning. Food on walls and bed skirt, unidentified goo on wall by bed. Trash under table. You can tell they did not clean this room well or maybe at all. Disappointed and couldn’t wait to check out.
- 5/5
Would stay here again
- 4/5
Front desk people were wonderful and the breakfast was great everyday. I think the only negative is the hallway noise by other guests.
- 5/5
The room was clean and the staff was friendly and super helpful
- 5/5
Staff could have been friendlier, but I won't hold that against a location that was practically perfect.
- 5/5
We stay at this hotel as it is the halfway point for us when we travel to Tennessee. The staff has always been friendly and the rooms clean with comfortable beds and pillows. The lobby is spacious and has plenty of couches to relax on and talk to other travelers.
- 5/5
Clean room, good location, staff was very friendly.
- 5/5
TP needs upgrade but that's only draw back
- 5/5
Room was clean, bed was amazing. Front desk team was amazing. Elevator was down when we checkout, rough with all our gear, but we managed. Breakfast needs a bit of help as items were uncooked and breads were stale, but hey it’s included, beggars can’t be chosey. Overall good stay.
- 5/5
Room and amenities very nice. The 3pm front desk gentleman was very welcoming ,helpful and happy in his work. He stood out amongst all the staff.
- 5/5
Clean room with a balcony! How nice!
- 5/5
Quick and easy check in and check out. Room was excellent and clean. Staff was fabulous
- 5/5
Rooms are always clean. Staff are friendly. Check in quick and easy.
- 5/5
Had an amazing stay. The room was super nice and clean. Highly recommend anyone in the area traveling definitely stay at this hotel.
- 4/5
Room was good and comfy, staff great and nice. Breakfast good, only problem was they had virtually no drinks or snacks to purchase.
- 5/5
Everything was nice, clean and as expected. Breakfaat was good.
- 4/5
It was okey
- 4/5
Clean, staff was great. The breakfast sucked.
- 5/5
Clean room, comfy bed, great breakfast
- 4/5
Clean room
- 4/5
Room was clean
- 5/5
Yes
- 3/5
There was not a coffee maker in our room so I requested one upon arrival and we never received one after a 2 night stay. We were on the first floor and it was extremely noisy.
- 5/5
Yes
- 5/5
Very nice.
- 3/5
It wasn't a bad place. The indoor pool was freezing. Staff super nice and helped when it snowed.
- 3/5
Issues with staff at the front desk. Not accommodating
- 4/5
Very clean
- 5/5
The room was very clean. Staff was very nice and helpful. Very nice quiet area.
- 2/5
There was poop on the bathroom walls. The tub spickett was loose from the wall and they were not in a hurry to fix it, but when my husband offered to fix it, in order for us to be able to shower, they provided a tool. Was not very cleaned and food was bad.
- 5/5
Very friendly staff and clean room. Breakfast was excellent!
- 1/5
The Hotel was neglected
- 5/5
Everything was point on.
- 3/5
We’ve stayed many times and this is the worst I’ve seen the hotel. It was practically an empty lot when we got there with a few utility work trucks parked. The elevator needs some tlc. The beds were not comfortable The air never got to a comfortable level and seems that the controls are very limited on how you can change it. The room was very warm and stuffy and smelly when we arrived so I wanted the ac on to help cool it down and help move the air, it took a while. But eventually it was not hot, the smell was still not great, which I was surprised when it said hypoallergenic in the hotel listing. I would not consider anything about the fragrance used as hypoallergenic. For the most part things were clean. The tile by the entry to the room was sticky and the tray under the freezer compartment in the fridge was filled with water. The fridge itself would not stay cold, which when I checked in and he asked my preference on room, I said a must was a great working fridge because we were traveling far and had food we needed to keep cold. We have previously enjoyed our stay, idk if it was this particular room or not but the most disappointing part of this stay was all the food product that had been delivered for the continental breakfast sat in the hallway for hours in the boxes stacked the way the delivery truck delivered it with no care or ,
- 5/5
From pulling in to the parking lot, to walking in to the lobby, to then entering my room, the most notable thing about this Country Inn and Suites was the cleanliness. It was very comfortable and inviting. The front desk service was extremely friendly and professional. Had to leave before breakfast was served, so cannot comment on that, however the rest of the experience will have me staying at this location again, situation permitting.
- 5/5
Beautiful room. Clean.
- 4/5
I would have given five stars except for the breakfast. The first day, the potatoes were cold and hard. They had different things every day, but that meant that the one good thing they had was only available once. They had a waffle maker for the little one but it was almost always way too crowded in there to be able to make one for him.
- 5/5
Good
- 5/5
all!
- 5/5
Yes
- 4/5
Good
- 3/5
From the outside it looked fantastic. After further reading of reviews, I found it had recently been renovated and you could tell. You could tell the rooms were from an older hotel and had just been renovated. My wife did discover one of the pillows was stained under the pillow case. Bathroom was clean. Overall the rooms were decently clean. One big issue we had was noice. We were on the first floor; two rooms down the hall, so close to the lobby/lounge. The amount of noise; shouting, yelling and what sounded like fighting and duration of the noise, close to a hour, was completely unacceptable at 1230-1 in the morning. I called front desk and ask if they would take care of the course and the attendant had no bit of concern or remorse. It did stop. The young man checking us in was exceptional and was going above and beyond to check people in and take care of guest. The attendant that was working when we checked out was captioned as well. The price was great so overall we would stay again.
- 4/5
The breakfasts weregood sometimes not enough food but was handled quickly. Room was ok. The women staff at front desk need some training in customer service they were horrible.
- 5/5
Good
- 3/5
Staf was goid. Rooms and building are run down and in need of many repairs.
- 5/5
Staff was GREAT!!
- 5/5
Great location right off the freeway. Clean rooms, easy check in. Slept great!
- 3/5
Breakfast was ok. Hotel had some moldy smell. We asked for extra comforter for sofa bed and they were out of it, reception guy gave the throw and that was torn, got the comforter for neat night though. But overall it wasn’t clean, carpets were toooo much dirty. Only the lobby and outside look gives very clean and good standard hotel look.
- 2/5
When we first arrived we had a dirty hand towel and no other towels. The rest of our room was dirty balled up toilet paper next to the toilet on the floor, something spilled on table next to the bed. Very disappointing. We will not be back.
- 4/5
Check in person was excellent. Facility however needs repairs. Carpets heavily stained, rips, marks on walls. Maintenance has been neglected. Was clean.
- 3/5
Is my favorite place to stay in TN but this time the kids couldn’t get in pool or if they did it was like 20 minutes , the the lady down step called the room an told me we had to be out at 11 I ask why we paid for 7 days my kids got Upset, had to take care of this.
- 5/5
Room couldve been clean more, hair on floor, bed and tub. I understand that you’re on a time schedule when cleaning rooms, but stuff like that shouldn’t be overlooked.
- 3/5
The staff was extremely nice, but the property smelled like air freshener as soon as you walked into the facility. It was so strong, and there was a different air freshener.smell in the actual room, and I want to leave the property immediately because of this. Plus the air filters in the room I had to clean because they were so disgusting and we found hair underneath the sink that was not ours. It was a different color altogether. I personally will probably never stay here again, even though the staff was very nice. There were too many other factors that will make me not come back.
- 4/5
It's a small hotel, but very clean, with good service at the front desk. The hotel is well-located, away from the traffic chaos. The breakfast is average; it should be more varied. The best things were the cleanliness and the pleasant smell. What I didn't like: the rooms were very small. I stayed there with my family, my wife and son, on the nights of December 25th and 26th, 2025. I think I would look for a different option next time.
- 3/5
Walls too thin, you can hear everybody’s conversation. Slamming doors throughout the night, loud talking in hallway, air conditioning and toilet was loud, when flushing and turn on. Some type bugs flying around and lady bugs was visible. The good take away from these unexpected things that room was clean.
- 5/5
Great safe clean hotel
- 2/5
Staff was wonderful and very friendly. However, property is in desperate need of some maintenance/cleaning. Wouldn’t stay here again.
- 5/5
Great stay clean environment! Friendly staff!
- 5/5
It was exactly as I expected. That’s good these days.
- 5/5
The fireplace
- 4/5
Good place for the price, but the room I was in was showing it's age. Stain on the shower ceiling and the toilet sounded like a turbine engine when flushed. Wasn't a big fan of the bathroom sink outside of the bathroom. Other than that, the room was clean, service was wonderful, and the bed comfortable. Will stay here again.
- 5/5
Room was clean
- 4/5
Great place for the price.
- 4/5
The room and bathroom were very clean. No mildew in bathroom (my pet peeve). The breakfast looks better than tastes. Undercooked plain potatoes, odd egg rounds, muffins and cinnamon buns were hard and stale, tables were dirty (also annoying no sanitization of tables since so many coughing kids in the room). Hotel is 20 - 30 min up the road from main Dollywood area, but nice since quiet and much less crowded. Kayla at front desk was super friendly. If not for breakfast let down, would stay there again.
- 2/5
Pool not warm. Mold in bathroom. Large holes in all our blankets. Spoder webs in corners. Breakfast was ok.
- 4/5
The room was clean and the staff was very friendly.
- 4/5
More options for plant based and gluten free foods would be nice.
- 3/5
The breakfast was avergage. The room was disgusting! Asian ladybugs in the bathroom, cigarettes left on the balcony and a chocolate/ feces stain on the rug.
- 5/5
Really nice hotel. Super clean very affordable.
- 5/5
Husband and I were very happy with our room. Ladies were nice at checkout desk. Able to check in a few minutes early. Room was spacious and comfy. Bed was very comfortable. Room was in good shape. Definitely will stay here again when back in area.
- 3/5
The room was clean and the staff was friendly and helpful. We had ladybugs in our room but other than that it was fine
- 2/5
Room was fine, kids were running up and down the hall at 1:15 am
- 5/5
The rooms were nice and clean
- 5/5
yes
- 5/5
When you turn off the lights and close your eyes, you can’t tell you are not in a Conrad.
- 5/5
Cleanliness, staff especially when we arrived a little earlier than the sign in time and we waited til the room was ready and it was just a 10 minute wait so we got our room 30 minutes earlier than the check in time.
- 5/5
The room was very clean, the pool water was cloudy and the breakfast was nice.
- 4/5
Overall, I enjoyed my stay.
- 4/5
Excellent value. Everything at the property was clean and comfortable. Excellent choice for an overnight stay
- 5/5
Loved my stay. Hotel is. Very nice and so it the staff. Breakfast was not real great
- 4/5
For me it was out of the way of the madness.. great
- 2/5
Most of breakfast was gone or picked over Front desk placed us I. The room next to breakfast with ladybugs crawling on the ceiling
- 2/5
The only thing that really matched the photos was the breakfast area/quality Highly disappointed.
- 5/5
Clean hotel, rooms and property. Great breakfast, great staff, convenient location.
- 5/5
The staff was great, the room was clean and odor free
- 5/5
WE enjoyed our stay. It was a quick trip and close to the highway.
- 5/5
Staff was great room was clean and comfy bed
- 4/5
Rooms and everything was great. Beds could be a little more comfy, but overall great place to stay. Breakfast was amazing!
- 2/5
The place needs a lot of updates is dirty, breakfast was horrible.
- 3/5
Unfortunately I have to say the inside does not reflect the outside. Beautiful exterior but inside needs some work. Hallway carpet did not look as if was laid correctly, Holes and dirty. Shower was falling apart. Room was cleanish. Breakfast was average. Bread was left uncovered and was hard from being exposed. Cereal was also stale.
- 4/5
The staff was very friendly. The room was clean, but when I arrived, the cleaning staff had forgotten to take out the trash. I called the ladies in the hallway, and they came right away to pick it up and apologized. The breakfast was good. I recommend the hotel if you are looking for a nice stay in the area.
- 3/5
Wow, there’s so many things to improve! The room felt like a prison-gray walls and no pictures anywhere! The lighting was minimal and harsh. I couldn’t see my face in the bathroom mirror and the tub was so slippery that I had to put a towel down to avoid falling. Breakfast was disappointing. Fairfield Inn is so much better.
- 5/5
Great employees & clean comfortable room. It's our 3rd time staying & highly recommend.
- 3/5
Room was okay but I reserved a room with a fireplace and we got another room with no fireplace and key for first room was not working we waited outside of the room since my husband went back to the host to find out what was going on he came back with a new activated key but didn’t work. Then we were giving a e new room with no fireplace. Very inconvenient.
- 4/5
The room was clean, and the service was great.
- 5/5
Clean and friendly
- 5/5
Welcoming staff, clean room, convenient location
- 5/5
The great staff, clean rooms, amazing breakfast.
- 4/5
Clean room and friendly staff. Good fritata for breakfast.
- 4/5
Staff friendly and informative. Bath tub slippery a little and rough towels I mentioned to staff as we checked out that upper management of hotel needs to address. Overall stay was great. The room we reserved was spacious as expected.
- 5/5
Great hotel, comfortable bed, good breakfast with bacon and omelettes but only one waffle maker so I can get crowded
- 4/5
Yes
- 4/5
Basic hotel, but clean and nicely updated. Exactly what you need for an overnight stopover on a long drive.
- 5/5
I loved it being outside of main Sevierville. Easy to get in and out of and pretty quiet. Fire pits are great and so are the pools. Would definitely stay there again
- 5/5
Too cold to eat outside
- 4/5
Nice overnight stay. Clean, quiet, and friendly staff.
- 5/5
This hotel is perfect! They welcome you with freshly baked cookies. The clean smell when you walk through the door says it all. The front desk lady was hateful but the hotel and room was great. One of the best we've stayed in this area. The breakfast was wonderful. Will definitely stay here again.
- 5/5
Staff was great. The room needs some work and the hallways need a little tlc but for the pice it was what I expected. I would stay here again but maybe not in a handicapped room which they had placed us in. The shower leaks out into the bathroom so that needs to be corrected. Yes I would stay here again for the price. Staff was very friendly and helpful.
- 1/5
Breakfast was depressing, not one fresh item to be found. There were complimentary apples, but they were covered in a white dust so they could not actually be eaten at breakfast. There was no housekeeping to make the beds and to replace the towels. I expected this to be basic but ok like Tru by Hilton (which is a bit more expensive but much better located in Pigeon Forge itself) and it was far from it. I have no idea why this has such a good rating at Hotels.com. AVOID!
- 5/5
Nice and comfortable, breakfast was good.
- 5/5
Very nice staff great room
- 2/5
We stayed in an accessible room and were disappointed with the wobbly toilet, lose toilet seat, loose safety bar. Floor and wall behind the bathroom door needs repair. No place for towels. They were stacked on the tub chair. If you use the chair for a shower, there's no hook etc for the dry towel, only a hook on the back of the door which isnt close to the shower. No extra pillows available for support, so we drove to buy pillows. No attention given to gold members either. When I asked about the goody bag I typically receive at BWs, I was given a bottle of water. This was the smallest "thank you" I ever received for being a gold member. Has potential, but needs attention to detail.
- 5/5
It was wonderful
- 5/5
The room was great and comfortable. Had a balcony but there was no outside seating on balcony. The attendant at the check in desk was very friendly when we arrived. The breakfast was good. Convenient to Knoxville or Pigeon Forge, Gatlinburg, etc.
- 5/5
Excellent staff and clean room, nithing to complain about with this stay. Exactly what we needed for a short stay or even a longer one. We will be back again in the future.
- 5/5
I did not comment on the breakfast as I could not stay and enjoy the breakfast. The room was clean. The hotel has been updated recently. I was very happy with the room and am looking to come back for some vacation time. We will certainly revisit this location. Keep up the good work.
- 5/5
I could not ask for a more perfect stay. The staff was incredible the hotel common areas were impeccable and the room was spotless. It was also nice to NOT GET A KNOCK ON THE DOOR 2 HOURS BEFORE CHECKOUT BY CLEANING STAFF!!! Which seems to be all to common these days.
- 3/5
An okay hotel. Needs a deep clean and paint.
- 5/5
Very nice
- 5/5
Fair price
- 5/5
Clean
- 3/5
the phone in room doesn't work!
- 4/5
Otherwise things were very good.
- 4/5
Facility was clean. Check in was efficient. Room was clean. Breakfast was adequate. Great overnight stay. Only recommendation I would suggest is having a couple of chairs and a small table to enjoy the balcony more.
- 5/5
The ownership here is wonderful, and the property is a picturesque and well maintained retro fifties inn. We unexpectedly arrived early after a long drive, and were allowed to check in at no additional cost. Getting the sleep we needed was a godsend. This is, and will always be, our "go to" hotel for our annual visits to New England! Five Stars all around.
- 5/5
Everything was good
- 3/5
The front desk lady working Sunday was extremely rude. At 12:30 she was “still checking people out and couldn’t look into early check-in”. So check out is 11 just to be clear. It takes two seconds to look at your screen. Breakfast was typical but coffee and juice were empty while I was there. Drapes did not block outside lights and room was too bright to sleep. Overall felt the whole place was tired and grumpy. Will not return.
- 5/5
Could not stay for breakfast Missed that but i am sure it was good Thank you for a good rest Wish you were pet friendly but i understand
- 4/5
Room needs upgraded and better a cleaning job. Other than that it was a good stay.
- 5/5
Clean rooms
- 5/5
A fair distance from Pigeon Forge but lots of amenities nearby
- 5/5
Beds were amazing! Showers were HOT! Wonderful stay
- 2/5
The staff especially the front desk on the day of check out was very rude. Then disappeared for 10 mins. The breakfast was nice but limited. Not everyone can eat pork. Need another choice of protein. The hotel needs a complete update, it is worn and run down.
- 1/5
I was so frustrated that the cook lady abused me in the morning of October 25. I think maybe she think I am an asian? It's definately discrimination. This is the worst experence since I stay in the US.
- 5/5
The breakfast was very nice with lots of options, not just bread items and cereal like most. The gentleman who was the breakfast host was friendly and always making sure things were well stocked. Impressive!
- 4/5
Very nice stay. I would’ve preferred a little lower bed & bars in the shower but I also know I didn’t request an accessible room. Those were my only negatives & it was my fault except for the bed maybe. They were probably all that high. All in all a very nice stay & I would recommend & stay here again.
- 5/5
Great property great price. Small waterpark on site
- 5/5
The grounds are nice. The room was big. The tv picture kept freezing
- 4/5
Property is definitely budget friendly. Blackout curtains were very dirty. Bathroom floors were dirty. Staff was very friendly breakfast had a good variety and was tasty. Overall, a good stay would stay here again.
- 4/5
The hotel was ok. The room we were in had mold in the shower. The " heated" pool was not warm enough. They didnt have a hot tub. All in all it was an ok stay, nothing special.
- 4/5
Front desk was amazing. I do not believe she ever left but her personality was amazing and we ran into a small issue, she was so accommodating. Very personable and inviting. She deserves 15 stars and one heck of a bonus. You do not find employees and customer service like her
- 5/5
Room was clean, nice selection of breakfast items Beds are comfy
- 4/5
It was great but it was not were festival nothing of the season
- 5/5
Breakfast was fresh, we were able to park our pickup and kar trailer. Best place I have stayed at in a while and very reasonably priced.
- 5/5
Clean
- 5/5
The front desk personal is very friendly and warm. The rooms are comfortable and cozy. Everything is clean and well kept. We rea)y like staying here when we come into town. The location is before you get into the "busy part" of Sevierville, so it's nice to not have to deal with the traffic at all times.
- 5/5
WE had a great time and the service was Great!!! I only wish there was a way to get to the hotel from the red light by Dunkin Donets. It would be so much better! Other than that it was an awesome experience.
- 3/5
Stayed with Family for two days. The room was clean and the beds comfy.
- 4/5
Excellent check in experience. Clean room. The hotel only provides room tidying and towels every 3rd day. The trash cans around the property were over flowing by the 2nd night. The property is ran down and needs repairs. For example-the light switch in our bathroom had a gap around it leaving the inside exposed. (Wires and wet bathroom isn’t safe.) We would stay again though. It is clean and safe.
- 5/5
We enjoyed our stay, Several parking and Friendly staff!
- 2/5
The room had a musty smell. Carpet had burn marks, sink was cracked, & walls were scratched & scuffed. Hallways were in need of paint & carpet.
- 4/5
Room was very clean and well-cared for. Comfortable bed and bedding. Nice facility.
- 2/5
The room was not as advertised at all. It said it would have a balcony, but we were on the ground floor. It had a patio with no view. Not only were we on the ground floor with no balcony view, but also the room was directly beside the dining area. It was ridiculously loud every morning starting at 6:30 when a large group went in and ate all the hot breakfast. The beds were clean & comfortable, but that’s all that was. The carpet was disgusting in the room & hallways. The walls were dirty. The sink had hair in it & there was no shampoo in the dispenser. Every picture showed a desk & chair in the room, but we did not have one. We asked to be moved to another room, but were told it was fully booked. This is my 2nd very disappointing stay in a Comfort Inn & Suites. We will never stay in one again & would not recommend anyone else stay there.
- 5/5
Overall good, pool smelled of Chlorine
- 4/5
Staff was friendly, the room was sufficient. I liked the sink being outside of the bathroom to help get ready in the morning. It's time for a full renovation. While the rooms were in good shape, the hallways and elevator looked "well loved"
- 5/5
Damp, musky smell on 2nd floor and our room.
- 3/5
Lighting was a little bright and harsh in the room. Lower watt bulbs or soft light would be better. Otherwise, room was clean, staff was courteous. Breakfast was good!
- 2/5
There were stains on all the carpets around the hotel and the walls have massive cracks. Ice machines didn't work on my floor. Stinkbugs on curtains. Sheets had visible stains. This hotel has been trashed by rowdy guests over the years and needs massive refurbishment.
- 2/5
First floor with patio. No furniture on patio. Spider in a webb behind the bathroom door. More spiders in the corner, above the exit door, out to patio. I reserved a PREMIUM double queen room, and I guess we got is what Clarion’s version of what they think that is. We were a late check-in, due to activities in Pigeon Forge. When we arrived, we heard the concierge telling some people they were booked to capacity. (We later verified this as well, because we wanted to leave, but we could find nowhere else nearby to stay.) Apparently, we got the overflow room that may also serve possibly as a storage room. There was no desk or chair in the room, just the dresser cabinet. I will say that the lobby was clean, and the breakfast was good as well. Also, the concierge was very friendly. We were so tired. We just got in and out, but that room is definitely not what we were expecting. Very disappointed, and we will never return.
- 5/5
Very polite and helpful staff
- 5/5
Pool was excelent. Breakfast needs another waffle machine, and no leave the tables tipped off in the afternoon. It doesn't look good.
- 5/5
Great room, pool, firepit, awesome customer service.
- 4/5
?
- 3/5
The property was dated and repairs were needed. The room was comfortable (including a faux fireplace) but the drapery, carpet and shades were in need of replacing. Our door was not square with the frame and needed to be replaced. For one night on a roadtrip ok but will not return unless major renovations take place.
- 3/5
Overall, the hotel was old and needed updating, it was also very humid in the room and hotel. Bathroom was old and I did see a cockroach in there. The walls are pretty thin…I could hear everything the neighbors were doing/saying. The bedding/beds were clean and the breakfast was good though.
- 4/5
Room was clean and very acceptable.
- 5/5
Overall the building was in very good condition. You can see some of the age of the building in the hallways and doors with the carpet in the hallways and the paint on the doors.
- 3/5
I was not thrilled about a weird stain on the side of the bed. Also the pool area the door entry from kids pool to indoor pool is very slippery my son slipped and fell. He is ok but if an elderly steps here it will not be good. Its on the plastic white strips right at the door area. Very dangerous. In the fridge something gross was in the freezer area so definitely not been cleaned.
- 5/5
Very nice. The hotel and room were clean and well maintained. The beds were very comfortable. Everything worked as it should. Clean bathroom. Breakfast was no better or worse than other hotels in this price range. The nightly rate was less than I would expect for a place this nice. We will be back
- 5/5
Everything was great!
- 5/5
The room was exceptionally clean and nice. The shower was clean, plenty of hot water. The price was excellent. It was so nice, I expected it to cost more!!
- 3/5
The air conditioner squealed every time it cut off The carpet around the edge of the floor was barely hanging on
- 5/5
It was nice
- 5/5
I didn't use either
- 5/5
Everything was very nice
- 3/5
Room wasn't clean, stains on bed، had to remove unidentifiable object from ceiling right above bed.
- 1/5
Updates updates updates. There were holes in the hallway carpeting and the night front desk staff was out of her mind and all over the place.
- 5/5
Mason, front desk, was very pleasant & friendly at arrival. We requested a room with view however this hotel's location does not really have any views other than traffic, parking lots, roads, etc. Female at checkout was also very friendly. Continental breakfast was amazing! Lots of choices to choose from, something for everyone. Rooms were simple, basic but extremely clean.
- 5/5
Excellent location, very clean great staff
- 5/5
Room was clean. Hotel smelled wonderful.
- 5/5
The room was very clean and spacious! The location was convenient. We will definitely stay there again!
- 4/5
Good place to stay,good
- 2/5
Since I was in the first room they sounded just as noisy in the breakfast room. I left a couple of hours earlier than planned. This was not a relaxing get away.
- 5/5
Very nice stay quiet cozy and convenient
- 5/5
Super clean, quiet and friendly and efficient staff! Will visit again.
- 5/5
Excellent location and comfortable rooms. Friendly staff. Food was fine but could be more efficient if fridge were moved out of the corner. Staff shd observe that bottleneck and correct it. Just a small suggestion.
- 5/5
If I had to mention one small thing, the hallways were a bit noisy at times, but it didn’t matter once I was asleep. Overall, an excellent stay.
- 1/5
Very dusty.
- 4/5
The hotel itself was ok. Older hotel but clean and comfortable for the most part. One of our rooms did not have a working air conditioner which was “ok” since the weather is mild but is a testament to the age of the hotel. Front desk checkout staff could have been a bit friendlier. Aside from those things it was a good overnight experience.
- 4/5
Numerous spiders balcony of room
- 5/5
Great
- 4/5
The property was nice but the scent in the lobby was over powering.
- 5/5
Everything and personnel was perfect.
- 4/5
Stayed here for one night on the way home from a vacation to Canada. It was clean, staff was friendly and it was easy to access. Would stay again
- 5/5
Wonderful Breakfast
- 4/5
The hotel was very nice; however we were given a handicap room which lacked drawers or desk space. Also, the bathroom shower was leaking and moldy from past leaks and the commode wasn't seated so when you sat down it moved.
- 5/5
Bed was comfortable, breakfast was adequate. Great stay for the price.
- 3/5
Beds were horrible desk area had coffee stains
- 2/5
There was food left over from previous guests. We also found food and trash under the TV console. Nice hotel, just dirty room.
- 5/5
Very nice place to stay for one night, I would stay again if passing through (:
- 5/5
Great
- 4/5
The breakfast was very well done. Other than a good make over for cosmic reason it was very nice and clean.
- 4/5
The Staff was super friendly and helpful. The room was very clean. The elevator and the halls outside the room wasn't very clean but at least the room was!
- 4/5
The fan in the bathroom did not work so there was mold growing in there. The breakfast was good and the staff was nice.
- 5/5
Very clean. The beds were so comfortable and the breakfast was amazing
- 5/5
Nice hotel. Would stay again
- 5/5
Hotel with excellent conditions, bathroom and bedroom well maintained, very comfortable, breakfast ok for the hotel price, lot of dining options around. Excellent service from the staff as expected. I recommend this hotel to everyone
- 4/5
Overall good breakfast and service. Would definitely stay again
- 5/5
We stayed here for jeep invasion two years in a row and this place is always clean and friendly. The breakfast is good but def steer clear of the eggs they are not easy on the stomach. We tested it having them one morning and not the next lol. BUT other than that great place. But also the elevator is still sketchy but I mean it works.
- 4/5
..,
- 4/5
The young man that checked us in was super nice and very helpful
- 5/5
Clean quiet good breakfast easily accessible will definitely stay here again.
- 5/5
Beautiful hotel. Will definitely be coming again.
- 5/5
This is a great hotel. Super clean and the beds were so comfortable. I will definitely be back.
- 5/5
It was an overall decent stay. For the price we were relatively pleased. This was our second stay, and the first time was 5 years ago and the fire alarms went off and we had to sit outside until around 2am before we were cleared to go back in. When we got back to our room, the ceiling had a huge bubble of water hanging down. We didnt fault the hotel for this because it wasnt in their control. This time the hotel looked to have had some water damage at some point, so im not sure what happened. My only complaints were that it had black mold growing on the ceiling in the bathroom above the door and caused some allergy issues, as well as a few little cleaning issues. The mattress wasnt moved all the way up to the headboard, and there was an old piece of food laying on the box spring. There was also spots on the wall next to the couch that had a sticky substance that looked like a pop that had exploded and dried and hadnt been cleaned off. But overall it was a good stay. We liked that it wasn't in the super busy part of town and was more laid back.The staff were very nice and helpful. The pools were great. Would probably stay again.
- 5/5
Nice and clean hotel. Decent breakfast. Friendly staff. We stayed there twice.
- 4/5
Good location. In the midst of a busy area, if you choose a room with a balcony you look out at trees as if you are in wooded area. Included hot buffet breakfast. Clean. Nice bed linens and comfy bed.
- 4/5
The room was nice & clean. Bed was comfortable. Would’ve received 5 stars if it wasn’t because the walls are super thin. I could hear every guest in the hallways, the cleaners in the mornings & even the toilet flushing in the room over. Slept with the tv on at night to mask some of the noise but there’s no way to adjust the TVs brightness so had to put towels over so the room wouldn’t be so bright.
- 4/5
We really enjoyed the stay, the breakfast was delicious, enjoyed the pool was a little cold but nice. The people was friendly.
- 4/5
If the rooms didn't gave the a/c right next to bed it would we an excallent room.
- 5/5
The room was very clean and the breakfast was excellent in the morning
- 3/5
Stay was good, bathroom had a lot of rust and on door and looked like water damage was painted over to cover up no vent in bathroom either so had musty smell. Breakfast was good had what you would expect overall good stay
- 3/5
The staff was nice. The breakfast was typical for a continental breakfast. Nothing to write home about. A ho hum stay.
- 5/5
Breakfast was pretty good for hotel breakfast! Good location, close to Soaky Mountain which is what we were looking for. The hotel itself was clean. The room was pretty clean. We noticed a few things like the floor could’ve been vacuumed a little better and the sheets had some stains but other than that it was a very good stay!
- 5/5
A
- 3/5
First room we were given was not vacuumed well. The pull out sleeper had what looked like black mold on the bottom of the mattress. We were given a different room on the 2nd floor. To be a newer facility, the property was more run down than expected. I feel that it could be in much better shape. The fro t desk was polite and accommodating when we requested a room change. The second room was cleaner, but the hallways and elevator that had seen better days. We stayed two nights, however the price was good, I would have paid a little more to stay at a nicer hotel.
- 5/5
Staff was friendly, rooms were very clean and the hotel was very well kept.
- 5/5
Love it!
- 5/5
Beds are so comfortable and they have a kiddy pool which my toddler really enjoyed
- 5/5
Everything was excellent!!!!
- 4/5
Convenient and economical.
- 4/5
Beds were great; fold-out sofa bed - uncomfortable with frame bar in middle of my son’s back.
- 5/5
Room was very clean and bed comfortable. The coffee was excellent. Pool area looked nice but we did not have time to use it. We plan to return with the grandkids.
- 5/5
Pleasant stay, good location
- 5/5
Nice fire pit area. Overall clean, friendly and kid friendly
- 5/5
Everything was wonderful
- 4/5
Breakfast was pretty good. (Standard hotel breakfast)
- 3/5
Everything was good
- 4/5
Water damage to ceiling and wall by the TV. Vent fan in bathroom was not working, so mold was growing on ceiling of bathroom. Also a cherry was stuck in our sink from a previous guest. Overall everything was nice and comfortable and clean but these details could be something to address for a cleaner, healthier feeling while staying.
- 4/5
Some areas have new/great finishes and others seem partially updated. Breakfast lacked syrup. (Typically needed for waffles :) )
- 4/5
breakfast was better than most. Do need one more chair in room.
- 5/5
Great new place. Second year to stay here. I’ll definitely be back next year.
- 5/5
Makayla is the best!
- 3/5
Our stay was just ok. The staff were very friendly and helpful. The room and beds were clean. The beds were not very comfortable. We had a balcony which I was excited about but there were no chairs and it faced and old abandoned building. The sink and counters were separate from the rest of the bathroom which left no where to sit things when you took a shower and only one small hook. The toilet flush was so loud that it scared my son. There was also no exhaust fan in the bathroom which made it very hot after a shower. The breakfast ended at 9:30 and when we got there at 8, most everything was gone. The waffle batter was pink and runny and didn’t make a good waffle. Instead of individual milks to drink or put on cereal, there were two jugs of milk in the cooler for everyone to handle. The pool areas were nice and my son had fun there but they were on the smaller side and there were so many people at the hotel that we were stuck in one little area. Overall, the hotel was clean and the staff were great but because of the other things that I noted, we wouldn’t choose to stay there again.
- 5/5
Very comfortable accommodations. The breakfast was not good. Ran out of eggs and the gravy was super cold.
- 5/5
This stay was for a one night stop to our final destination. It was clean, quiet and updated. The staff was very friendly. We liked that is was away from the crowded area of Pigeon Forge
- 5/5
Breakfast was awesome. The evening "Cookies" was a nice touch and greatly appreciated! The room was spacious and the beds super comfortable. The staff was very helpful and Super friendly. The kids loved the splash pad area and the hotel was very clean. Will stay again for sure!! Thank you!
- 5/5
Easy stay, great staff, clean place, good parking. Felt safe.
- 5/5
Wonderful
- 1/5
The room faced very bright lights out in the parking lot and a gas station near the hotel. When we checked in, we found the blackout curtains lying on the floor and told the staff and they came up and they couldn’t figure out what to do about it and said they didn’t have any other rooms - so we left.
- 1/5
Trash and dirty diapers in the hallways. We check in at 11pm and out at 7am and it hadn’t moved. Air didn’t work and toilet ran all night.
- 5/5
Our family enjoyed staying here, we loved everything about it! Room was clean and super comfortable the lotion, soap, shampoo and conditioner were amazing quality cleaned well and had a great scent to it, I wish there had been hand soap from the same form bottles instead there was a mini square bar soap which luckily I packed a dial antibacterial bar soap so that helped, that wasn’t a big issue just a recommendation. Staff was very friendly and helpful, breakfast was great many options available and cooked really well not greasy, great hot breakfast choices and waffle maker to make your own fresh waffles which is always a winner for kids, The area was safe and quiet, close in proximity to everything, coffee and tea bar available throughout the day downstairs, tv with many channels was able to catch up, the balcony was amazing it’s private which was great -not shared and not being able to see the other guests very nice!! The hotel is very modern, elevator was so quick every time. The pool was very spacious and amazing that it’s indoors so a plus especially for unpredictable weather, the outdoor splash area is so comfortable as well and relaxing loved it! Great place to get some sun and relax there’s also areas for shade if preferred there’s lounge chairs and tables and chairs outdoors. The hotel is very clean they are mopping and cleaning regularly always smells good. The breakfast never ran out they are quick to refill and replace any dishes that look as if it’s running low.
- 5/5
Great pool, Friendly staff!
- 5/5
This place had a fantastic swimming pool for small children and a good indoor pool for all ages, the breakfast was amazing, super clean and pretty, very friendly staff; I will definitely stay again.
- 4/5
It was a nice hotel. It smelled great upon entering. The staff was pretty friendly. The rooms were okay. The air condition stopped working and we had an unexpected guest, a big black spider. The balcony doesnt have any chairs also. The location wasnt too far from attractions if you dont like being in the heart of the strip.
- 5/5
This is a great hotel! The breakfast is always delicious and the hotel smells clean from the minute you walk in. The room and nice and spacious with comfortable beds. The only downside is if you get a room with a balcony be prepared to dodge alot of spiders and spider webs all over.
- 3/5
Clean room, friendly staff, average breakfast.... only complaint was unsecured room. Advise not to leave valuable items while you leave your room.
- 5/5
I found this motel to overall be one of the best motels including Marriott and Hilton that I have stayed in.
- 5/5
Staff was friendly and the hotel was clean
- 5/5
Fast check in, spacious room and great breakfast.