Red Roof Inn Plus & Suites Knoxville West-Cedar Bluff

Place is in of updating,

Na

If you like clean floors, clean light switches, clean rooms and a nice smell, then this is not the place for you. Hallways and rooms do not match pictures. Walked in and walked out amd stayed next door. Terribly disappointed.

The best part of my stay was that the mattresses were firmer than most of those in hotels at this level. There is a chance that they are just newer than most or what I've experienced, since they did not have dip in the middle. The worst part of my stay was the lack of cleaning of the carpeted area around the beds, where you just feel the grim and have odd pieces of hair that sticks to your feet. In the end, I'd stay again for price point.

Vape smell everywhere.. terrible

room smells weird

Blinds were terrible, letting in a lot of light from parking lot lights that should have been pointed away from the the windows instead of to it. Only 1 towel for 3 people registered. They did fix that. In short, tired old hotel that needs a wrecking ball.

The front desk morning girl was very rude and never smiled. She diffently did not need to up front greeting customers. The rooms were ok especially the one that has a ba.ck patio looking at the pool, loved tbe court yard

One of the best places I’ve stayed in awhile. I would definitely be going back.

Good place to stay

I cancelled this reservation though Expedia and was charged anyway

The room was very large and clean. The bathroom was updated and the hotel allowed pets. We had no complaints

We smelled weed the first two days we were there.

Closeness, price, cleanliness. Thin walls

Ufffa . Smelled like pot .

Good for the price. A great place to rest for the night

The staff is always friendly and the rooms are fairly clean.

Location A lot of things need to be repaired.

It was close to a lot of good restaurants. There is no elevator, you have to walk up stairs to go to the 2nd floor. Breakfast was only from 6:30 to 9:30. We paid extra for a room upgrade with better bedding and Snacks and drinks. We didn’t receive either. As I was checking out I waited a bit where there was a sign that said they would return to the desk in 15 minutes. They also offered to give me the complimentary box we paid extra for.. but it only had 1 water, 2 juices, and 3 bags of popcorn. Not the waters, popcorn, trail mix, etc, that was advertised. It’s not worth the price. Also, I was excited that they had a hot tub, but it is in a room by itself. It wasn’t hot at all, it warmed up some after we had got in it with the jets, but I have allergies and a sensitive nose and it was very musky/moldy smelling in there. The place is very outdated. I regretted going with it, even though it was the cheapest option in that area.

Staff were rude and not helpful at all. Keep saying he hated his job and this place. Not worth the $$$!!!

Todo muy bien!!

Na

The courtyard was a wonderful surprise! We didn’t dig too deep into photos, and my kids were so excited! The tables and chairs, gardens and birds chirping were so pleasant! We loved everything.

Bed was comfortable We waited 30 minutes for the staff to come check us in, and when they did arrive they rushed us. The hotel door lock barely worked I had to mess with it every-time I shut the door to get it to lock correctly.

Friendly staff and clean room. I did have to ask for washcloths that were not stocked and 2 ice machines were out of order but was able to walk around and find a working machine. Outdoor patio and pool area was very well kept.

Pool balcony rooms Private breakfast

The lady who checked us in was VERY NICE AND HELPFUL!!! The room was aged, and really needed a good cleaning.

Hotel was run down, staff was robotic, room was damp, ice machine was broken, pull out bed was FILTHY (dirt, food, gum, etc).

Location Not enough parking spaces when its fully booked. They allow trucks with pull behind trailer to take up 4 or 5 spaces where cars should normally be parking My room chair had some other person's cat put scratch marks . I had the office management look so I would not get charged but could never get them to give me anything in writing.

The staff was nice, unfortunately the room was not ready for check in and we had to wait an hour. Walls in bathroom were dirty and floors were not cleaned. Carpet stunk like foot odor. Bed was comfortable. Stated above

Location N/a

The room was clean and comfortable and the hotel has a nice courtyard pool area. On a 3-night stay, our room wasn’t cleaned once (and we were never told there wouldn’t be). There are no safes in the rooms. Also, parking became a huge issue at night because several large trucks/trailers took up dozens of spots. The location is very convenient. I definitely would’ve given a better rating if the few issues above hadn’t arisen.

Nice hotel close to everything. I wish the hot tub jets weren’t facing my bottom verses my back. The room was nice and spacious. Everything was clean and affordable.

Needs improvement

STAY HERE!!! I am very firm and expect a clean hotel. This red carpet, STAY HERE! Staff was friendly, Breakfast was good, def no complaints. The room, I always check a room before bringing things in and their rooms, are CLEAN!! Plenty of towels, ac worked well, parking was not bad, great areas for dog potty and honestly, not one thing to complain about. Will stay here again.

It was a cheap room. Very dark corridors and odours throughout.

We stay here all the time while traveling to Florida. Pricing is always resonable. Only complaint is that the building is a little dated and always smells like marijuana in the halls. Staff is always helpful and friendly.

The unit was clean. Breakfast had waffles, eggs, sausage, biscuits and gravy, OJ, coffee, etc. budget price. All good.

Nothing special here but not terrible.

The rooms cleanliness was prestine and breakfast was great.

The AC was fine, There wasn't a lot to offer for breakfast a o I passed

The hotel property itself was nice. However from the very beginning of my stay there were a lot of problems

Fresh , very clean, affordable place to stay

The Room size The bathroom, the breakfast, the location, it smelled like cigarettes , control did not work, holes in the roof

Vending machine gave me a frozen drink. Ice machine was broken. Hallway smelled strongly of weed. It was an altogether bad experience. Do not recommend staying here.

Our check in at the Red Roof Inn PLUS & Suites Knoxville West was a breeze. The ladies at the front desk were very friendy and efficient. The main reception area of the lobby has been remodeled and is aesthetically pleasing. Our room however was around the side of the hotel towards the back. The hallways and rooms beyond the reception area are fairly outdated. They were clean and we had mostly everything we needed. There was a strong smell of marijuana coming from neighboring rooms however. We were in town for a concert and for the price point and location we were okay with the condition of the hotel for one night, however I would not choose to stay here an extended amount of time. We came down for brekafast around 10:30 which smelled great however it was already all put up and we were disappointed. Overall, it is a good bare bones hotel with a good location for an overnight quick stay as long as you aren't high maintenance or bougie.

Hotel could use a little renovation/updating as the hallways. The rooms seemed fairly updated. The ceiling in our room had recently had the “popcorn ceiling” put up or something because it had bubbled up and fell on the desk in the room. Staff was great with the few interactions I had with them. Breakfast was fresh and tasted good. The ice machine was broke and the soda vending machine was too cold and had froze all the drinks. AC/Heat worked great. Bed and pillows were fairly comfortable. We really liked the patio area (booked as balcony but we were on 1st floor). Overall not too bad for the price.

The front desk girl was friendly and informative The ice machine was broken and there was not a parking spot for us when we came back on Saturday because other people from the other hotel were parking at our hotel but that's not really there fault . Just kinda aggravating. Overall it was decent for the money. And it didn't smell like smoke.

The bed and pillows were very comfortable with the upgraded bedding.

This location allows pets which is nice for pet owners, but my room smelled like a wet dog!!! Could not get around it.

Room was quiet and location to our venue was adequate. 1. Unexpected additional charge for a "concert deposit". Nowhere was it mentioned a $100 deposit was needed at check in and this ruined many plans for as this had to come out of or spending money for the event. 2. Mattress were soft spring mattress and you could hear and feel the springs under you. 3. Weird smell in the room like a dampness 4. No elevators for disabled and we got put on second floor. 5. 3-5 business days to get deposit back. It only took 5min to withdraw. 6. Layout was awkward and cramped in bathroom with shower being far to low for standard. I'm only 5'9 and I had to duck under shower head. 7. Not at all worth $225 for 1 night and severely falsely advertised and overly rated. This was at best a 3 out of 5 star hotel and probably worth about $80-$100 a night.

We always love staying here, but the internet is not sufficient for work

The staff members were friendly, polite and accommodating. The front desk staff changed our room right away when we checked in because we found red stains in one of the blankets. The hotel is quite old, the wall is too thin. We could hear the next door arguing and yelling at each other for two out of three nights of our stay. There is not a lot of options for breakfast.

This hotel was better than I expected. It was at a great rate in convenient area to expressway and restaurants. Rooms were clean. Walls were kinda thin but not too much.

Love location Hot tub was cleaning prior stays but last time was not clean and room had no wash rags

Breakfast was not served until after I left. Sink hot water was on the right, not the left.

Don't know about breakfast. I had to leave before it was served.

Cleanliness

Good price for great hotel.

Ok place to stay for the night. Breakfast was usually over or they ran out before 10.

Good value Pets welcome without charge

Room was okay but the hallways all smell like weed.

Breakfast did not have any sweet rolls was very limited. Room was not clean in bathrom

Nothing Staff was rude & unhelpful , we had hair & dirt in our bed, they did not provide sheets for the pullout bed, there was a chicken bone on the floor, blood on the bathroom wall, and noodles & food on the bedroom walls & floor, The waffles tasted like chemicals

After realizing I had the wrong dates booked, I tried to contact Hotels.com and Red Roof Inn. Neither were able to move my booked dates or issue a refund. Was very disappointed.

I think it's great for what you're paying for and if you're sleeping that's it. It also is in great location. I thought my room was clean! They also cleaned it again when I was out. I also likee that it was quiet

I had to leave too early for breakfast. Staff was somewhat cordial. HVAC worked well. Sink faucet was loose and plumbed in reverse (Hot on right, Cold on left).

Hot items not very hot, limited selection, coffee was instant.

The lady at the front desk was very friendly and inviting. The check in process took only a couple of minutes. My room was clean with good a/c. My room was quiet, I did not hear other guests coming going even though the hotel was busy. The breakfast was very good with everything you could need from hot items to cereals and juices. I would definitely recommend this hotel for a quick stop over if passing through the Knoxville area.

Great place to stay!

Filthy rooms, stained bedding, got a suite for a family of 6 - no sheets for the pullout bed and the mattress was stained. Visible dirt and grime throughout.

Rooms were disgusting! Stuff all over the walls, dirty floors. Overall felt disgusting staying here! We only stayed a couple hours due to our travel, but did not remove our shoes or clothes! Would NOT recommend this hotel! It was a waste of money! Bath tub was clogged and hot water did not work

The odor of the room hits you in the face as soon as you walk in. We couldnt even really describe it. The room/property is very out dated. The sheets are worn thin. There was a stain on one of the sheets. The exterior door had and area in the glass that must have been hit by something very hard there were spider cracks in it. The room appeared to have been swept, mopped, and vacuumed but stains remained on carpet area. Dust covered the tattered lamp shade. The remote had electrical tape covering the battery. The remote did not work. The staff was polite. The AC worked well. We did not stay long enough to use any amenities and probably wouldnt have anyway considering the room condition.

Clean room, dirty common areas. The smell of weed was everywhere. Could not get a pen from the front desk, they said didn't have any extra. No extra 25 cent pen! Used the guest laundry- after 6.00 of drying , the clothes were still soaked. Head of housekeeping put them in the hotel dryer. Night desk attendant had family) friends up there enjoying the guest breakfast at 9 pm. Won't stay again.

It says no smoking but the whole hallway smelt like pot smoke and cigarettes. It’s loud, dirty, could feel dirt in the sheets and pillow cases had stains on them. It’s a place to rest your head after a long day of travel and that’s about it. If we didn’t get there until midnight I probably would have booked elsewhere.

Water pressure was great in the shower, bathroom sink hot water only trickled, cold water was fine. Breakfast left something to be desired. No waffle mix available, has to settle with just eggs and sausage and no salt or pepper available. It would've been a perfect breakfast for anyone that only eats cereal, yogurt, fruit and bagels. Overall, it was ok but not great. Smelled like cigarette smoke and weed in the hallways. It was clean though, that's pretty much what matters most to me. I've had worse experiences for sure.

It is about what you’d expect at the price point you pay.

Trash had been left in the room. The lady who registered me wasn’t friendly.

Although some obvious updates have been done to the property, it was dirty. Outside the entry doors, landscaping, parking lots and inside bathrooms were dirty

Dirty room broken stuff not enough wash clothe. Did not get the room I paid for with the jetted tub but still paid the price for that room

Breakfast was average but eggs and sausage were not hot. Barely warm.

found a big dead cockroach behind chair in room. property needed renovated. house keeping service was good.

Breakfast bar was not good. Got in Fri and noisy all night long

Room 171 the hot water in the sink didn’t work. Very very small stream.

Pool not open yet Hot tub not very hot. Hallways smelled of marijuana. Hard to sleep with the smells. Disappointing.

This was one of the dirtiest hotel rooms I have ever been given. The bathtub had what appeared to be human waste and hair in it, the toilet seat had urine on it, bugs were inside the light fixture, and the room clearly had not been cleaned. We also paid for a Premium Room upgrade that advertised upgraded bedding and snacks which were not provided. The stairwell smelled strongly of marijuana and the hot tub we specifically booked for closes at 9pm and appeared poorly maintained. Completely unacceptable. Photos of these conditions have been documented.

Works for an overnight stay. Room was clean, but needed refreshed. Wall were thin. They have a nice courtyard. The free breakfast wasn’t bad.

The place wreaked of marijuana!! I told them that I could smell it when I walked in and they went into great detail about their no smoking policy! Or lack there of. The room had updated flooring and sink, but the walls and ceiling were needing repair. The hotel location is good, and breakfast was great! The bed seemed to be newer and was very comfortable. The girl at the desk told me she couldn't print me a receipt, she just didn't want to or know how. I have been using hotels.com for years and I always get a receipt at the desk. This was good enough for a overnight travel stop. But I wouldn't recommend it due to the overwhelming pot smoke odor in the stairwells and lobby.

Very strong smell of weed in hallway and room. It was over powering and a lot! Did not enjoy the smell.

No the toilet on the inside was dirty and on the bottom of the outside of the toilet the shower had soap scam the had to take the sheets off an get new ones

Over priced the area is nice but the hotel gives run down extended stay the room that I booked was not what I got I was extremely disappointed asked to switch rooms they said I had to get a refund then pay for a new room and the refund was going to take 5-7 days so we had no choice but to stay in the room

Yes, but the phone did not work.

The staff was rude. I complained that the housekeeper stole items from my room and they try to tell me that I did not want these items and it was my fault. These were medications which were very important.

The room was very clean and the staff helped me with all questions and concerns

The room was spotless I stay there every 2 weeks I’ve never one time have a problem

Great place to stay with pets.

Just not a good place to stay

Front desk person was never there, took forever to check in.

Value for the space/amenities is very solid, for a mid range hotel.

I was there for 5 nights, they never cleaned the room. Front desk service amazing. Never coming back.

Room was great. Breakfast was not warm but good anyway.

The lobby area is clean but as soon as you enter the hall way to the rooms you can tell they need significant upgrades and smells of smoke. One of the rooms we had we found poo in the bed. Towels were dirty in each room and room was really musty. When we arrived the concierge was not well and had no one to help or cover him. It was alright for one night stay but not sure where all the raving reviews are coming from.

Overall, good experience. Recommended for a budget stay.

Breakfast was delicious

Everyone is friendly and helpful and professional

The room was just ok. It looked like they attempted to paint the rooms at some time and it just started peeling. You could also tell that whoever repainted the rooms didn't really care as there was paint on the baseboards and things. The bathroom amenities were ok, even though the soap dispenser kept falling off the wall. Also the tub had terrible, permanent stains in it. The water pressure was decent, but nothing to really write home about. Had it not been for the bed bugs and roaches, i probably would have given it 3 stars. Unfortunately upon me returning home, noticed that my son and myself both had multiple bites on our skin. Luckily the wife and daughter hasn't had anything as of yet. I would definitely use caution if you choose to stay here.

The bed was SO UNCOMFORTABLE and the pillows were so compacted, they could not be fluffed. We were looking forward to the breakfast buffet, but it was not sufficiently stocked. We got by. I will never stay here again. The staff was friendly, but unable to help.

The hotel needs a good deep cleaning and renovating

Room was dirty, stuff very unfriendly, was told the breakfast was till 10:30 by 9 the stuff was already closing

We smelled skunk weed all through the place while we were there. There was blood on our toilet as soon and we got there. We didnt unpack so we didnt open drawers. When we got ready to leave we double checked drawers and found bloody sheets. Also we didnt have enough towels but i figured house keeping would bring some by the next day but they didnt

Clean, staff was extremely friendly, helpful.

Great stay zero complaints

I had selected to “pay at the property” We called because we were not going to arrive at normal checkin time & asked if we should go ahead & pay. We were told no. No worries. THEN we arrive & our room had been “cancelled” we did not cancel it. An employee did to give it to another party. Hotel is very run down & not accurate with the photos. Will never stay here again

The tv in the room was broken, along with all of the usb outlets. Management said they would come help but never did. The hot tub wasn’t heated, there was no plug for the bathtub, the hotel was dirty and had a lot of trash on the floors. The fire alarm went off at 2am and a fight broke out outside our door at 6am. It was entertaining to watch though. The breakfast was stale and terrible. Absolutely would not recommend.

My daughter was placed in a room with no working telephone. Huge safety issue. The front desk man who works in the evenings refused to deliver her a new phone and instead insisted she walk down to the front desk and get a whole room change. The front desk man hung up on me, yelled at me, told my daughter I was rude for asking for a basic and simple amenity. Oh, and my daughter didn't have a cell, laptop, nothing as her apartment burned to the ground in a house fire that same morning of her arrival. Extremely frustrating experience with horrible service in what's supposed to be a service industry. A room was paid for; people should be safe.

Filthy and bad customer service

Great value for the price. Much cleaner and smelled better than other hotels in this price range. I was pleasantly surprised.

When we entered our room it was filthy food and dirt on the floor, one of the beds were sunken in the white comforter had what appeared to be pink lipstick smeared on it and the boxspring had disgusting stains on the corner. TV turned on but the remote wouldn’t work so the tv was unusable. Bathroom was surprisingly clean and had plenty of towels but there wasn’t any body soap and the shampoo dispenser barley worked or it was empty. The door we were told to use on the side of the building had a pet crate with food outside it had been there awhile not sure where the animal was or if it was even friendly. We checked in at 2:30am checked out at 8am we had a morning commitment in Chattanooga, I addressed the issues with front desk when we returned the keys I showed her pictures which she said I would need to contact Expedia, when I asked about the open animal crate she said it belonged to someone staying at the hotel for an extended period. It was such a terrible stay I don’t think a 1 is even acceptable but that’s what I will give. Do better Red Roof.

The building was an older building but it was clean. No elevator but it only had 2 floors. People were friendly.

Wish i could give them a negative. Literally the worst. Rooms smell so bad and the restrooms are not clean. Have never stayed in a more bad hotel. Would definitely not recommend.

It was a decent hotel. The price was ok but would’ve been a good deal if it was $10-15 cheeper

We stayed in room 160 I paid extra for was suppose to be nicer bedding and snacks which there was non of either . We killed a huge spider on floor and 2 bugs. The ceiling in places looked like it was about to fall down. Outside on porch ash tray wasnt dumped from prior guest. .

Easy experience. Clean and nice room at a reasonable price.

All the above, Got same room on returning stay. Awesome.

There was hair in the clean sheets and it was not a clean room. Nothing like the pictures on the website.

Room was lovely. No stopper in sink was scary. I kept washcloth in sink the whole time; any of my travel products would have gone down the drain. Staff was also lovely - friendly and helpful.

Room had microwave and refrigerator and was a good size. Free breakfast was nice and there are layndry facilities. Shopping nearby and quiet area, staff was nice.

Room was average at best. Hot tub was OOS. Hotel condition was also average. Hot breakfast was very average. Would not stay here again.

Spotless curious and great breakfast

Pool was closed but didn’t state that on the sight! Breakfast was good! It usually one of my favorite spots! This time however was frustrating. The front desk clerk told me I only I had one room when I booked 2 for my family. He told me that he wouldn’t get his manager because he would say the same. He said that I had to contact you guys. After I sent a message to hotel.com he found it. He said he needed to refresh my system. I was so frustrated and tired and he gave us such a hard time before finding it. He even said that he didn’t need to see the reservation because I didn’t matter It didn’t show up his side!

I didn't like the people knocking on my door at 12 00,1:00 in the morning

Observed / photographed in our room and outside our room : had what looked like mold on the lamp shade Rust on bed frame garbage and dust between furniture and under bed screw laying on the floor which would hurt someone if walking barefoot Carpet had white crusty spots next to bed Grout in bathroom tile and seams were gross and moldy Towel hook on door wobbly and hanging off Washcloth folded under fridge to catch leaks? Cigarette butts all over patio outside our room and in pool courtyard Dust on shelving in room I could go on and on but these were the major things I noticed and recorded. I wouldn't have left a review / negative review if the list wasn't so long...

This hotel is dated. I believe there has been an effort to update it, but it isn't what it should be. Paint was chipped on the walls, half of the closet doors were missing and there is no elevator.

Rooms were not clean. Rooms were not kept up maintenance wise. Dire need of new mattresses. Advertised as a non-smoking facility, but marijuana smoke coming down the hall and cigarette smoke regularly. It felt like a common theme as the office staff paid little attention to our complaint and suggested it was coming from outside, but we were more than 100 feet from any exterior door. this hotel seemed like it was an extended stay hotel for lower income individuals.

This hotel was just not clean. The white lamp shades had fingerprints all over it, from food maybe, and was stained. There was no bedding for the pull out couch, whose mattress was also all stained. The gym equipment was all broken or covered in ants. Just not a good experience.

Hot tub wss not open

It’s an adult hotel so not nice suspect it was a good value for what we needed

Staff were very nice. Breakfast was a nice touch to this hotel. About 15 minutes from campus. Definitely needs a touch up. Room was comfortable. Stains on both of the mattresses and bathroom wasn’t super clean. Towels super thin and on the smaller side. Parking was an issue one night out of 3 as there wasn’t enough spaces. Not sure if stay again.

Bad smells run down

Property needs a little TLC. Paint on door jams and in rooms. Flooring in the room had gaps in between the planks. AC unit has become long in the tooth. Carpet in hallway is tired. A freshen up would go a long way.

Yes

Scammed me for my deposit, left 150 for the deposit and only got 100 back. Mind you i left the room clean

The women at the front desk were nice. The bed was comfortable but not sure if the sheets was clean but with a permanent stain. I did wipe down the room and bed with alcohol, just in case. The AC was not noisy which was good. The clientele looked kinda sketcy. The breakfast was OK. Nothing great but there were eggs and salty sausages.

Room furniture had layers of dust. Floors dirty.Tubs and sink dirty. Microwave broken. Definitely not worth the price. Will not be staying again.

Pool was closed , the room smelled like mildew . One of the mattress protectors had a huge stain on it , which was disgusting. I do realize it was a pet friendly hotel but we did not have pets with us and there was pet hair all over our clothes .

The softest sheets!!! The staff at this hotel were SO kind! They helped us with everything we needed. My mom lost her ring in the hotel room, and Charlene, a lady who worked there, came in the room to help her find it and actually found it! We are SO VERY grateful!!! Perfectly located right off the highway and near great restaurants in walking distance. Super clean, good breakfast. I can’t say enough about this hotel.

The stay was good but the only thing i didn't like it didn't habe a elevator. But everything else was good.

Clean place, friendly staff, great dining close by.

Blow dryer did not work called front desk and asked for one and the person at the desk said “if I can find one” I never heard another word about it. Also my mattress had a large wire sticking out from the side I was sitting on it was also very dirty there when I went to look at it Bathtub had no stopper and the drain was gross. The outlet that the blow dryer was supposed to be plugged into was scary looking and I was afraid to plug anything else in. Breakfast was good

Honestly feel like it should have been about half the price.

Good bed. Mostly good breakfast would like pastries and fruit, glad they had meat.

The room itself was in terrible condition. It desperately needed a deep cleaning. The mattress and sheets had visible stains, the towels had hair on them, and the carpet was filthy—our socks were black just from walking across the room. The faucet in the bathroom tub was coming away from the wall, exposing the plumbing, and the drain stopper was broken and lying on the side of the tub. On top of that, there was pet hair and human hair throughout the room, and the sour smell made the stay even worse. This is a very old hotel, and it shows in every way. If you can afford to stay elsewhere, I highly recommend doing so.

Tub faucet and shower head were loose Poor water pressure

It was okay, nothing really wow me or anything really special. First arrived there, It smelled funny and I walked barefoot and I saw black dirt on my feet. I was wondering when the last time they mop on the hard floor or shampoo the carpet. They did mop on the hard floor and made my room smell nice.

Quiet

The property is dated..but clean. We had a double queen room with a small balcony over the weekend for a UT game. Beds were super comfy, pillows could be improved..Hot showers..towels could be improved. But worth the stay on a budget! Cool A/C also. I would stay here again..very convenient area.

Great location and value for spending a night on a road trip. Great free breakfast and friendly, helpful staff. First floor room was a bit noisy but not disruptive to my sleep. Everything you need for a traveling stopover.

There was no soap to be found anywhere. Not at the vanity nor in the shower. All dispensers were completely empty including the restroom near the lobby. Less important but still indicators of lack of maintenance. Silly things like Corners missing

this place will give you a sinus infection - spend an extra $50 and feel clean...The breakfast was dollar general at best--the coffee was so bad had to dump it out--not drinkable- not enough sure if was coffee, probably nothing more than hot instant--it's really bad here--don't do it

Overall not great however not bad if you are only there to sleep and not stay in the room long.

We didn’t have enough towels and two of the ones were given were dirty. The toliet didn’t flush well. We were traveling with family and asked when the rooms were booked to put us together and on the first floor. My husband has orthopedic issues and stairs are hard for him especially when carrying luggage. We have stayed here for years during football season and this one will be our last. We stay here for the convenience and price. We do understand it’s not the Ritz. However all of this was unacceptable.

The property is not too bad. Great location to restaurants; with in walking distance. Close to Neyland Stadium. Not too bad for one night.

Room was very clean! However, television didnt work, hair dyer didnt work and curtains were unhooked, no privacy curtain so the curtains has to stay closed.

Regina at the front desk was awesome to work with. Will be putting my employees there every time they are in town.

There was some wear and tear on the room. Good for a one night quick stop over.

and the room was larger then we had expected and comfortable. breakfast was hot and good variety.

It was a great property. The surrounding area isnt so nice. But I never felt unsafe. Just noticed it the next morning when leaving.

Beds are comfty, laundry facilties work well. Breakfast very limiting and no alternative milk options or alternative dietary requirements not even considered.

Bed was OK but too hard for me, otherwise it was comfortable. Nice to have small refrigerator but it had no freezer (unusual). Was able to walk to restaurants and enjoyed the walk.

Older place showing its age. Good price .

it was good we just was staying to rest overnight

Overall, a great day if you’re in the West Knoxville area. A definite bang for your buck!!!

The washer and dryer are a bit expensive and dryer doesn’t dry well but the hotel itself is very very nice.

property is well taken care of. The staff are ready to help. Plenty of restaurants around to choose from. The bed was ok but sagging mattresses.

The room smelled like a wet rug

The remote for the tv in the bedroom of the suite would only turn the tv on and off and adjust volume, I couldn't change channels or select anything, and there was no remote for the tv in the living room part that I could find. Room was clean, and fairly modern though.

This place was really nice as long as your not going to swim smells like something crawled out there and never came back

Excellent!

Very disappointed. There wasn’t an elevator available so we had to drag our bags up the stairs. The food was terrible. The building is rundown. The bodywash container was completely empty. The ice machine was dirty.

Gazebo was really nice for my mom.out of the sun. Most of the day no one was at pool until 4pm then just a handful of kids. The people living there were nice

Staff was nice, clean rooms, good breakfast, easy access to highway!

The property was rundown it was clean but it was not updated like the pictures indicated. The staff was very nice but I should have not stayed in the cheap place. Lesson learned.

Grest place

It’s was good just for one night.

Staff a little rude. Very hot on hallways. The pull out couch mattress was nasty stained

Had a Great time.

We liked the cleanliness and the Hot Tub a lot

The staff is amazing. Very helpful

Very convenient and easy to get in and around property. 2nd time staying and we have no problem staying again.

Although an older property that could use a deep clean (walls, baseboard), it is very convenient for our travels to visit family when we have our dog with us. The pool is great for the grandkids as is the breakfast. It is also reasonably priced and convenient off the interstate. The bed and bathroom are clean.

Wonderful clean room, hallway didn't seem to have much air movement so was warm and held odors

Cv

Great hotel, great price. Other guests were questionable

We got there after a long day of motorcycle riding. So we didn’t really see a whole lot about the hotel. But everything that we engaged was very good.

Very clean and the staff was friendly

The bed was comfortable. Over all vary nice.

The bed was huge which is always a plus but the hotel is very old you can tell. The Tv was very small like a 20 in which is crazy in 2025. The breakfast was terrible 😢 they only catered to pork eaters I don’t do pork.

We liked everything

The pool

10 out of 10 very nice

Great pleasant staff, helpful. Breakfast was good and hot tub where great amentities. Definitely made me red roof inn plus fan 😀.

Clean

This is our second time staying at this particular Red Roof Inn. It is a comfortable and convenient place to stay overnight during a long travel.

The property was older and run down more than online pictures showed.

Great place to spend the night

Quick overnight stay. Didn't realize they didn't have an elevator, but we made do with hauling our stuff upstairs.

Upon my arrival which was very late in the evening the staff was very nice helpful. The room was very clean n breakfast in the morning was hot and inviting. I would definitely stay here again

Staff was super gracious with us, and was great. Love their attitudes.

Great stay!

It worked for what we needed.

This Red Roof Inn is in a good location, and the room was reasonably price. I would stay there again.

Very pleasant stay. Friendly staff and clean rooms. Enjoyable breakfast options. Would stay at again.

The hotel was not a depiction of the online photos. My fault for not checking but there was not even an elevator. The hallways reeked of cigarette smoke on the first and second floors. There was a slick substance on the floor of the room. Still don't know what that was. There was no creamer for the coffee at breakfast.

Just a quick over night stay. Just wish I knew there was not an elevator . Had to make several trips up to the second floor with our belongings

Clean - we are repeat customers because of this

Easy reservation, easy check in, room nice

The bathroom had ants and also the area where the TV was. Beds were terrible

Needs updating room:carpet around bed and bath

Property could use some updates. Room was clean, staff friendly, good breakfast. Convenient location.

I have stayed here before and thought it was a perfectly decent hotel. This time, I did have some minor issues in my room, even though I did have a very comfortable night's sleep while I was there. I don't think the cleaning people checked the fridge, because the previous occupants had left some salads in there. In addition, the fridge must have been set on a very low temperature, because I put my water bottle inside overnight, and it was frozen in the morning. I did not see any way to adjust the temperature, so I didn't use the fridge on my second day. There was an iron that I wanted to use, but the ironing board was missing. I could have called down to the desk, I guess, but I was annoyed and just put down a towel on the desk and ironed my shirt there. The biggest issue was the shower/tub. It is hard to believe that the cleaning people wouldn't have noticed that the tub doesn't drain. I feel like they should have told maintenance about it. I was standing in several inches of water when I took a 5-minute shower. The tub took between 10 and 15 minutes to fully drain after I turned off the shower. The other shower issue was with the shower curtain. The curtain rod was the kind that is rounded and curves out from the tub area. It wasn't level, so the curtain slipped down about a foot on both ends, so water sprayed out of the shower onto the floor. I feel like someone is not doing a good job of checking these rooms between occupants.

The hotel is quiet even with dogs. Staff is very helpful. There are eating areas around the hotel.. I got a restful sleep and that’s what I needed.

Hallways smelled musty. Shampoo dispenser very hard to get much out of. Body wash dispenser was completely empty. On the positive side, front desk staff was very efficient and helpful.

Excellent from start to finish. The room was in fact the cleanest Ive seen in a long time. Wonderful staff, relaxing and quiet environment.

The best thing was the free breakfast and the location.

The tv or the telephone in the room didn’t work.

Na

I have stayed there a couple of times the staff is awesome only this time my room smelled like a dog

Not so good things - property is in disrepair. Continental breakfast below average. Photos from website are misleading; our room did not look like those photos. Other brands nicer for similar money.

Soap dispenser by sink was clogged, so they had to fix that. And lastly a very loud dog was across the hall that liked to bark a lot. I get dogs are allowed but should have a specific section for them. I love animals and have dogs myself, but the fact that it was barking after 10 pm was ridiculous.

The staff was very friendly

This property is an excellent value. The staff were very friendly. Budget friendly accommodations at their best.

Affordable and close to many shops and restaurants

LOCATION

This room was okay for the price. The TV didn’t work in my room, which was a bummer. Seemed fairly clean. Glad they’ve taken most of the carpet out of the rooms. The walls are thin so you hear everything walking down the hallways.

I have been staying at this hotel a lot these past few months. Staff are always friendly and helpful. However, last week when I stayed there, my daughter and I developed a few marks on us, and we assumed it was spider bites. However, this past week we developed TONS of bite marks on us, and we went to the doctor, who said it was bed bugs. SO....I will no longer be staying here.

Didn’t like the fact that we didn’t have clean towels and there was only two towels available the entire two days we was there. And the sheets on the bed had stains on them. Other than that everything was ok.

too much traffic noise

Checked in about 3 am they didnt even have my room they gave it to someone else the rooms where ok but need a good cleaning

Had to have complete bedding change due to ragged sheets and stains.

This is our third or fourth time staying here. Its decent for the price. A little dated but service is great. Room was not as clean this time as the other times we've stayed here. The shower shampoo and body wash bottles were empty. Breakfast is as expected, scrambled eggs, sausage and biscuits and gravy. Four stars because of the small issues with room. Nothing that would make me stop staying here. PS. We like to stay at the Drury inn next door but there price was higher than usual this weekend.

Overall the room was nice and clean and the balcony was perfect to enjoy a nice quiet evening! Walls are paper thin so you can hear your neighbors chat and shower. Our biggest complaint was that everyday our hotel room key card would stop working and we had to go to the front desk and get it fixed. It’s a known issue that they didn’t bother to warn us about.