MainStay Suites Knoxville North I-75

very clean, no riff raff hanging out that I see at other hotels.

They told me they were out of towels on the third day. On the fourth day, they didn't send the cleaners to come get the towels from my bathroom even though I had requested in the morning. And by night time when I called the receptionist, he said, oh its because my room was not on their list. I will never book this type of place ever again

Wish it had eggs and some kind of meat.

Good

Exceptional

The floors and carpets were wet and sticky. When we went to our floor there were big blower fans going and it was extremely humid. When we got in the room it had a faint mildew smell. But the kicker was that the carpet was sticky and wet. We left and were told that the eh would refund since we wouldn’t stay. Still waiting for a refund months later. The property continues to refuse despite me not staying.

The kitchen was perfect addition to our long weekend. Continental breakfast was basic, but good - boiled eggs, waffle, cereal, yogurt, muffins. Overall a great place for the area!

Like the cleanliness like the kitchen and love the location and also love that it was pet friendly because we have a dog

Took absolutely forever to get checked in.

Exceptional

Took absolutely forever to get checked in.

The lady at the counter tried her best to help us. That was the only good thing about the stay. I went through Booking.com. They messed up my room and then I had to pay extra to come up with a different room.

Clean, nice for the price

Clean, nice for the price

The lady at the counter tried her best to help us. That was the only good thing about the stay. I went through Booking.com. They messed up my room and then I had to pay extra to come up with a different room.

Everything about this hotel very Unpleasant Smells like smoke. Funky smells. Not use to having no samples of shampoo. Wish I would have know how bad this location is would never have booked here!!!

Didn’t eat Ceiling in bathroom needs to be replaced

Didn’t eat Ceiling in bathroom needs to be replaced

Exceptional

Everything about this hotel very Unpleasant Smells like smoke. Funky smells. Not use to having no samples of shampoo. Wish I would have know how bad this location is would never have booked here!!!

Exceptional

It was fine for the price! Staff was cool,pretty good location with Hooters,Casey’s Cracker Barrel all walking distance

Good mattress Rest of facility needs to be refreshed

Rest of facility needs to be refreshed

I hope that your staff I chatted with took care of this and sending me a survey on the stay is an oversight. Dr. Melinda S Hill

Air conditioner was very loud

We didn’t eat breakfast

.

Dirty forks in so

Everyone was pleasant and property was very clean

Went for Luke Combs concert. Waited in line to check in for approximately 50 minutes. Only saw 1 person working at check in desk. Luckily our room was ready when we finally got checked in but others in line were told that their rooms were not ready. It was 3:45 and all rooms should have been ready. Also when we were in line with our luggage the man cleaning rooms took the elevator in front of all of us and said we could catch the next one. That normally wouldn’t bother me but we had just waited in line for 50 plus minutes so it was aggravating. The room itself was great I loved it!

The bed was super comfy at least. The “hot” water was warm, our room AC was terrible and worked intermittently, check in was slow and we were originally given a room that already was occupied. I can’t say I’d stay here again.

The hotel was not kept up. The rooms were dirty. Our room smelled like someone had just smoked weed inside the bathroom. The smell was VERY strong. I would not recommend staying here.

Old and dirty

Didn’t eat

Everything was great

Good value for the price. Rooms quiet and clean, lots of amenities. WIFf was good.

The staff member who checked us in was extremely helpful when we could not figure out how to work the TV. Came and helped us immediately. He said he name was hard to pronounce so they just call him AB.

They had a couple of muffins, 2 kinds of cereal, and waffles.

The breakfadt was simple and very good. Aleays appreciated it.

Bc we stayed 3 nights, they never cleaned our room or changed the bedding. No guest services. Wouldnt deliver extra towels or a new roll of TP to the room. Friendly staff, but would NOT stay again.

Amazing and friendly staff. Clean room but few concerns like gas knobs are ‘loose’, kitchen sink was clogging (quickly resolved after a request to Neil, the receptionist), bad quality ladle and spatula, dishwasher had some dirt, not so good WiFi. Apart from these things it was a wonderful stay.

The room was clean and the staff was very friendly. I would stay again for the price.

Everything was good, but the hotel has a problem with people that are not staying at the hotel just wondering around the parking lot and property all day and night.

Water temp was unexceptable Friday night and Sunday morning.

Cob webs over the bed, sink held up by 2X4’s

I had a bit of a problem falling asleep because the a/c unit had a continuous clicking sort of sound when it was off the cycle. It was very distracting. I was disappointed in the breakfast selections. Breakfast is advertised as being from 6-9am, but when I went down between 8:30 and 8:45, the yogurts and muffins were gone, and there were only 2 bagels left- the one I chose was a bit stale, so I didn't eat it. It would be great if someone could restock a few things, even when the breakfast is winding down. Also, there is a fairly small set of options for breakfast, compared to other hotels I've stayed at: there are 2 waffle makers, a pot of oatmeal, bread and bagels, apples, yogurts (when in stock), and boiled eggs. I would love a cereal dispenser and some milk, and maybe a pan of scrambled eggs, too. So my stay was comfortable, the workers were great, and my room was just fine, but the breakfast could be improved.

The staff were friendly, the room definitely needed a good cleaning, especially the bathroom. There was hair in several different locations and there was stuff under the sink like it hadn’t been swept. When walking into the room it also had an odor.

Rooms were clean. Linens were soft and substantial. Bed was comfortable

Staff were great and friendly. Room was nice, spacious and well stocked. The area has several gas stations, Hooters, Starbucks, cracker barrel and many other places within 5 min walk. But whoever designed your hotel does not care about those with disabilities. your handicapped rooms are almost the farthest rooms from the front door and elevator (I counter 130 steps to front desk. I was told all handicapped accessible rooms were the same distance just on different floors) and the shower was not even accessible. It just had a regular tub that had a grab bar. Very sad. The neighborhood was also a bit sketchy with several homeless people in the parking lot, and 1 who followed me in the hotel. Very urban vibe and bus stop right there.

The room was very clean. Bed linens showed some wear, but everything was nice and clean including the bath room. The staff was beyond friendly and helpful. The breakfast was minimal, but overall I thought this was a great value.

The staff was OK. The room had roaches. Had to get spray from front desk.

Room was clean

Parking was convenient,check in was quick and easy, room was clean and well maintained. Will stay here again when In Knoxville.

When the door to the room got open stank so bad.

There was layers of nastiness in every corner of the lobby, elevator and hotel room…especially the bathrooms. The hallways were lined with air fresheners, obviously trying to cover up a smell but so many to give you a headache. This is not the hotels fault necessarily, but at arrival there were people who appeared to be living in their car right outside our window. I do not recommend this hotel.

Very nice place to stay

Friendly and professional staff

My room had a shower that was missing a shower head.

Well. It was a decent value for the price but the hotel was ran down.. especially the room.. I’m not going to mention all the things here because they definitely know but lots of updating and deep cleaning need to be done! The bed was comfortable though.

The toom was clean and the staff was kind. I liked the balcony and that they are pet friendly

Not recommended.

Great

Staff very friendly and my room was clean and comfortable

The bathroom sink was clogged, but we couldn't get our room changed because there was no availability. The staff was nice and the beds were very comfortable.

Clean. Friendly

The hot water did not work. The refrigerator in the room didn’t work (freezer did). This was the only available hotel for a last minute one night stay. If we had booked for longer, I would have moved to a different hotel. The price of the room seemed steep since the place was dirty and outdated.

good

I've never had a problem with this hotel. Nice, clean and love the kitchenette for my longer stays. Allows the freedom to keep eating clean!!!

parking area was fine. some guest were right at the entrance smoking. It was nice to have the balcony to open up the door because the room had some sort of fast food smell that didn't go away. the chairs on the balcony looked dirty and uncomfortable.

Pero el hotel es viejo y huele mucho humedad. Para estar de paso está bien por solo una noche está soportable y cerca del centro de la ciudad Y atienden muy bien son muy amables todo el personal. Y muy amables en recibidor rápido hise el chek inn

Another great stay. Love having a kitchenette for my long stay.

I've stayed here several times and so far I like it. With a special diet the kitchenette is great.

Property was a little dated but was clean in public areas inside and outside, including room. Staff was accommodating when I asked for a room not on the ground floor. Bed was very comfortable. No issues w noise.

location, staff, parking

Walking in, there was no one at the desk for at least 15 mins. I waited with 3 other hotel guests who were very unhappy. One man pulled out a giant mattress cover from his room, COVERED in pee. Our bed also has a yellow stain on it but it’s so late we decided not worth it to try to find somewhere else because it’s non refundable.

Very nice hotel for the price. Quiet and staff was friendly and professional.

Breakfast was poor quality. Limited choices and what was there was substandard.

LOVED having a kitchenette. Worked great for my business trip. Great location. Wi-fi is good and bed is comfortable. I am making this my new Go To when I come to Knoxville!!!

LOVED having a kitchenette. Worked great for my business trip. Great location. Wi-fi is good and bed is comfortable. I am making this my new Go To when I come to Knoxville!!!

Did not enjoy this property with small children, not well kept.

Love the stay

I stayed in this hotel before and I never had a problem but this time one of the receptionist was so rude from the time we got there he definitely needs to learn customer service. He speaks to you like your bothering him to do he’s job, also the coffee machine in the room was nasty and I’ve never paid a 200$ deposit till now next time tell your receptionist to be nicer to customers and if a customer ask a question teach them how can the answer it in stead of saying read the paper like what kind of response is that .. never again will I stay there

My room was quiet, and the bed was so comfortable. I like having the kitchenette area and the small table and chairs. I did notice an issue with the bathroom sink on my first night after checking in- it was clogged and took a very long time to drain. I called the front desk as soon as I had a chance the next morning, and during that day, someone took care of it. Now the sink drains normally. The front desk workers have been very friendly and helpful. This location right by the interstate is great. Breakfast is decent: a few cereals and milk, 2 waffle makers, oatmeal with topping options, bagels and bread to toast, mini muffins, hard-boiled eggs, and some yogurt. There were also some apples and bananas, plus juices and coffee. There were enough options for me.

my daughter and I enjoyed our stay at the Rosen Inn. Beds were comfortable. Food was good again. It was just convenient for what we had to do as we were there for the national volleyball tournament.

We had a very nice stay at this property. We will book again next August.

Great place. Clean rooms. Friendly staff

My room is very comfortable and quiet, although the a/c noise is a bit distracting. My check-in at the front desk was quick, and the desk worker was very friendly and welcoming. My only complaint is the smell of what I suspect is marijuana in the elevator and some other areas of the building. I wish the hotel could be sprayed with Febreze or Lysol or something, but more importantly, it would be great if the hotel didn't allow smoking of any kind. But I do like my room and am very satisfied with it.

Very dirty, smelly, loud and smelly a/c unit, terrible shower pressure. Customer service desk unmanned, waited over 25 minutes to speak to someone at front desk! Will never return to this hotel!

For the price of this room, I expected more. My family and I stayed at a similar priced hotel with a similar type of room and the condition is night and day, though the hotel looked clean. It did have an odd smell. In addition to that specific smell, not that there is anything bad with marijuana specifically however it like marijuana in certain places, such as the elevator, the room that we occupied at this hotel seemed extremely unkempt. It was not dirty per se, though it did show improper upkeep. This was evidence by stained ceiling tile in the bathroom and missing caulk cracked stove, top old refrigerator cracked floor tile, AC head a crack, so it was hard to see the numbers and part of the sheets were stained. With all of that the front desk person when we checked in, was very pleasant and nice very kid, friendly and interacted with my children in a nice manner. I would most likely go to a different hotel next time I am around this area, however if everything else is full, I would not mind giving this place. Another chance.

Staff is always the best here. I will definitely stay here again.

Great staff and very knowledgeable about how to get around town. My only downside is the lame breakfast. Just some fruit, yogurt, breads, and waffle maker. They could go deeper into their pocket and have some bacon, sausage, and eggs. Otherwise it's was a great place.

As advertised, plenty restaurants in the area

The room itself was clean. The bathroom was clean, but needed grout redone as you could possibly see mold in the old sealer. Husband was excited over having a gym available. Unfortunately, the gym was closed due to multiple pieces of broken equipment. We discovered the location was not necessarily a good part of town. There were a couple of unsavory encounters.

Very clean, large rooms. Bed was very comfortable. Not much variety offered on the breakfast

Good location.

It really needs to be updated and cleaned. I felt so grossed out there that I didn't want to shower there. My family and I got up the next morning and got on the road--we ate fast food and showered at our next hotel. The front desk manager was kind and the rooms are spacious, but I will never stay at a MainStay Suites again. First and last time.

I would absolutely stay here again.

Toilet didn’t

Nice stay

Nothing

The prices were great for me and my family of six the overall state was great

It's a very nice apartment like hotel room. We didn't see any bugs and it had no bad smell in the room. The sheets did have a few marks on them that could have been stains and the room could use a good dusting but overall we was comfortable and satisfied.

Obviously, cleanliness and proper maintenance is disregarded. Skipped provided breakfast because the place was so dirty. Check in staff mumbled softly and showed no enthusiasm for her job. Rates were pushed artificially high due to graduation ceremonies at UT. Not acceptable.

Great stay.

There was a tick infestation in the room we picked over 15 ticks off ofb ourselves when we talk to the manager The only thing they did was offer us another room a downgraded room cheaper than the one we originally paid for they did not try to do anything to compensate us or make up for the problems that we had there was drug deals going on outside off of the balcony in the parking lot All the lighting in the parking lot was not working there was a homeless person living behind the dumpster All this was addressed to that stuff but yet nothing was done to make up for all the problems The staff was actually very rude over the issues.

The bathroom shower was moldy and the bathroom sink would not drain. It was disgusting to say the least. The coffee pot had old moldy coffee in the area to place the coffee pack. So we could not even make a cup of coffee. The sheets were scratchy and rough. Only 2 towels for two people.

Very outdated

I enjoyed my stay here. The only problem I had was the sink in the bathroom was stopped up.

I like the service friendly

Price was great. We got the full suite & it had plenty of room. Comfortable. The breakfast was not as advertised. We went out & cooked our own. Coffee was either cold or empty every time I went for a cup. Not a good supply of condiments like shampoo or soaps. We bought our own due to their selection was terrible. The lighting was very dim. A lot we didn’t like but the things we did like were important. One important thing we noticed we didn’t like was the couch covering needed to be cleaned. It looked as if something personal was left on both cushions & dried on there. Nasty! We stayed away from the furniture! I didn’t complain about it because we didn’t stay in our room long enough to use any of the furniture except to sleep & shower. Those accommodations were well equipped for us. Wish they were better stocked with utensils as well. It was hard to cook with a loose spatula, and loose spoon.

Evening staff at reception, on Saturday night was the rudest person around.

First, we pulled in and there was a guy standing in the parking lot panhanding and another had his vehicle up on a jack fixing it in the parking lot. Front lobby bathroom was disgusting, had to clean seat before sitting, there was a gap in the stall stuffed with TP. The receptionist was lazy and rude. There was an alarm going off the entire time we was in the lobby and all she had to do was walk over and hit a button for it to shut off, she'd rather sit there. Did not stay after this, we found accommodations elsewhere.

easy check in and check out. Staff very polite and helpful.

The night we came in the lady at the front desk was nice. Bkfast was disappointing. The room smelled stuffy and like cigarette smoke. The air conditioner didn’t work properly. We checked out early. No eye contact by the person on checkout. The lady that checked up in the night we arrived should train the other staff on customer service. Don’t think I will return to that location.

Good

Had a nice stay...thanks.

The room had a ceiling leak in the bathroom that I reported to the front dest . Later that evening , the bathroom toilet stoped flushing and becouse of the late hour I had to fix it myself. I never experience such a stay .

It’s a great place to stay nice and quiet

Upon first impression, our room looked nice and updated but soon after noticed several things that needed attention. For example a broken bathroom door, moldy looking caulking around tub, somewhat broken looking drawers on the kitchen cabinets. Also wasn't as soundproof as expected. Beds seemed clean and comfortable though. Staff was great and breakfast was as expected.

Clean room. Overly crowded parking lot. Front desk clerk was... indifferent. Never had a clerk so unenthusiastic about checking in a guest.

It was good for an extended stay hotel.

The odor when we first stepped into room was horrible we had to go buy Lysol spray so we could stay in room. The bathroom was discussing. Will NEVER stay at a Mainstay again.

The staff had made a mistake on our stay, by skipping a night and I tried explaining to the person at the desk, why would I stay and then skip a night? She had to talk to the manager who was the one I had talked to on the phone before she believed me. We have been staying here since 2022. I have never got into an argument with anyone in a place of business, but that young woman was rude and belligerent to no end. I was charged and I wanted my money back. She even threatened me with the police. I left and I called corporate, and my money was returned. That person needs to be fired. What was funny, she recognized me from being there 2 weeks earlier! I will never stay there again. Think twice.

...

No hot water

The place was dirty from the entry, to elevator .

We were only allowed 2 towels a piece, no more. Even with no room service, we never had towels replaced, but had to take dirty towels to front desk to replace with clean towels. Breakfast was ok. Eggs, I think, were powdered. However, no heater to keep the eggs and meat warm. Milk was not cold, serviced in a pitcher without ice, had to request cold milk. Talked to manager. She "seemed" to be not happy about the report of the front desk person, yet, still received rude looks the next morning. Not going back any time soon.

NO hot water at 5 am did not want to walk around the room without shoes on.

We liked the full kitchen with a large refrigerator. The room showed some wear, but it was serviceable, clean and quiet. It would be a particularly great place for someone planning to stay for several days who could put the kitchen to good use.

On top of it all, I received a spam text yesterday from someone claiming to be from MainStay, asking if I would take part in a survey. They had my name and reservation info, which clearly means my personal info was compromised. The owners/managers of this place need to strongly consider what it is they do.

Great room and staff. Enjoyed our stay

Reservation was accidently made for a Smoking Room, they provided no assistance with changing reservation, actually telling me there were no non-smoking rooms available. I used Expedia to book a non-smoking room and then went back to check-in.

The staff was rude and the front desk people were so money hungry i had to pay for an extra towels

The shower surround needs replacing. The check in person was pretty unfriendly

.

It would have been nice to have a breakfast with more variety and better bathroom toiletries

Check in was normal and fine. The room itself wasn’t the worst I’ve stayed in. However, if you are the type of person who is concerned about the area around you, I don’t recommend this hotel. The amount of straight up marijuana I smelled was unreal. Most of the other guests I saw looked like either hookers or they just got out of prison. Just a lot of shady characters. I was told this area of town is known for a high drug rate. The elevator wreaked and looked like it hadn’t been cleaned in a month. I went to the so called gym to work out and I just couldn’t do it. It smelled musty in the room. Probably because they had stored several washing machines in there. The equipment had torn seats and just didn’t look safe. This is an $60 hotel not an $100 hotel. Overall I was not impressed and will never return. I recommend you choose a different hotel in a different area.

It was what it was but I would not recommend this hotel to anyone

The service was excellent but the room had a couple of cockroaches in the restroom and countertop next to the stove and you needed to make your bed and take out the trash.

The room floor needs mopping, Badly.

Great value for a quick overnight stop.

The grounds around the hotel were full of garbage…the room itself was actually okay.

Lovely staff. Bead was great. However, Hair dryer was a fire hazard. Tried to get it replaced. New one did not work either. Bathtub did not drain

For a kitchen set up would like to see a few more dishes and pots and pans and spatulas and silverwear to accommodate 4 people. Also a kitchen sponge and dish wash liquid would b helpful.

Front desk staff were nice. Room was adequate and bed was comfortable. Mold in the bathroom. Fitness center filled with broken equipment - avoid! Warning about breakfast-- they ration out the food each day, so they were out of some food by 8am, week before the stated end time (9am). I chose this place over other nearby places based on ok reviews. I would NOT recommend staying here.

Perfect for a one night stop

The negative - lack luster breakfast…do yourself a favor & eat next door at Cracker Barrel. The room was filthy. The kind of dirty that you do not walk around barefoot because the bottom of the shower is immediately black when your feet hit the water….yuck! The tiny shampoo bottle was only 3/4 full and was open when we arrived. If you’re looking for a convenient place to stay with friendly service and comfy bed but not much else, then this is your place.

Good location

Very friendly staff. Close to downtown Knoxville.

There are a lot of vagrants and just loiterers on and around property. Room was just yuck.

Very quiet and the friendless of all the staff

Staff is so friendly and accommodating.

The front desk staff was really nice, and I liked that there was a Starbucks and Hooters close by. The entire place smelled like cigarettes though so it really bothered my allergies.

Front desk staff was very welcoming… but the facility itself was only somewhat clean. Our room floor had grape vine trash on the floor & dirty was obviously in the corners & sever dust on the bed frame.

👍

Always a good stay. Right next to Hooters and a Cracker Barrel

Shower stall was accessible but no way of containing water from spilling out onto floor. The shower fixture was too loose to adjust and had to be handheld

This place needs to be overhauled asap dirty and smells

I couldn’t stay. The room had several visible roaches crawling about as soon as I entered. I could only imagine how many more there were that I didn’t stick around to view.

Staff was friendly, check in was efficient, room was clean

We had a great time. Loved the full size kitchen! My only conplaint is that the room hadnt been cleaned in a long time. Dust was thick everywhere, kitchen and bathroom needed cleaned as well. It was a good experience though. The breakfast was decent as well.

Very scary area, didn’t feel safe….hallways reeked of pot.

The gym equipment wasn’t in the best condition with limited machine options, but our room was cleanly and nice. Staff were very friendly as well. More breakfast item options would have been nice, but it was sufficient.

Stayed in 2 queen bed suite with separated living room. Living room had to recieve air theu a fan in the wall between bedroom and living room

Outdoor Patio At Apartment Needed To Be Cleaned. The Staff (Savannah & Caitlin Were VERY Attentive). I Would Definitely Stay There Again.